Avaya CallPilot Programming Record User's Manual
Contents
1. y TN A N N SUN TIN A N SUN TUN A N SUN 1 A N A N A N A 1 A 1 A N 1 A N N SUN TIN A N A N A N A SUN TIN A N A N A N A SUN 1 A N A N A N A 1 A IN A N N 1 A SUN 1 N SUN 1 A N SUIN TIN A N A N A N A Y IN A N A N A N A 1 A N IN A N N SUN TUN A SUN TUN A N A N A N A SUN 1 A N A N A N A SUON 00d d 201 aul Ieo oN Auedwoo ul 4 aun ssaldx3 PUBuIag UO Jaquosqns xxMO JIBAQ XE4 49949 ad L UONEULIOJU sene 91 1 91 01 1 21 10 55810 XOQIIBIN S9XOQ IBIN 12 Voice Group Lists Use this table to record voice Group Lists You can create fax Group Lists if you have the Fax option enabled To record fax Group Lists use the table Fax Group Lists on page 26 Group List number 901 to 999 Spoke2. Line answering on page 28 Greeting Tables on page 29 Automated Attendant on page 29 Operator and Business Status on page 29 Note Make copies of the pages as required gt Use these tables to assist you with CallPilot programming To use these tables Determine which options apply to your system Refer to the task and page number shown on page 3 Decide if you want to change or keep a default setting The defaults are shown in bold e Ifyou change the default write information in the space provided or circle an option Customer information Customer Company Installation date Address Notes Telephone System Administrator Pre installation Number of mailboxes to be installed Number of external lines to be answered Unit Address and Identification IP Address Subnet Mask Primary DNS Secondary DNS Default Gateway Note This table does not apply to a Business Communications Manager system 6 CallPilot Greetings Greeting number 1 40 Recorded Greeting For example Good morning Thank you for calling Shelbourne Consulting Greeting Tables Greeting Table number 1 2 3 4 Morning Afternoon Evening Non business Greeting Use
3. Digital Networking site table Use this table to record the properties for the Digital Networking sites you create Site name Site prefix Host name FQDN Mailbox prefix Site name recorded Y N Site name Site prefix Host name FQDN Mailbox prefix Site name recorded Y N Site name Site prefix Host name FQDN Mailbox prefix Site name recorded Y N Site name Site prefix Host name FQDN Mailbox prefix Site name recorded Y N Site name Site prefix Host name FQDN Mailbox prefix Site name recorded Y N N 0 AMIS site table Use this table to record the properties for the AMIS sites you create Site name Site prefix Site name recorded Y N Destination site phone number Outdial route Line number Pool number Route code Site name Site prefix Site name recorded Y N Destination site phone number Outdial route Line number Pool number Route code Site name Site prefix Site name recorded Y N Destination site phone number Outdial route Line number Pool number Route code Site name Site prefix Site name recorded Y Destination site phone number Outdial route Line number Pool number Route code AMIS Call Blocking periods Use this table to record your AMIS Call Blocking periods Day Monday Tuesday We
4. default Class of Service values refer to Class of Service default values on page 27 Class of Service 1 2 3 4 5 6 7 8 Name Max Mailbox Message time in minutes Max Message Length in minutes Message Retention Period in days Max Greeting Length in minutes Enable Off premise Message Notification Retry Intervals in minutes Max Number of Attempts Enable Outbound Transfer Max Incorrect Password Attempts Password Expiry in days Enable Networking Enable Personal Target Attendant Enable Call Record Prompt Language User Interface Style Restriction Permission List Class of Service 9 10 11 12 13 14 15 16 Name Max Mailbox Message time in minutes Max Message Length in minutes Message Retention Period in days Max Greeting Length in minutes Enable Off premise Message Notification Retry Intervals in minutes Max Number of Attempts Enable Outbound Transfer Max Incorrect Password Attempts Password Expiry in days Enable Networking Enable Personal Target Attendant Enable Call Record Prompt Language User Interface Style Restriction Permission List 10 11 Aquo Jaqiiosqns 4 4648 NOX uo paqeua st uondo ED S FT sex 12 9 4 pue 6 a3ed 998 UONPULIOJUI JOH y
5. Network AMIS mailbox name Include in Directory Y N Mailbox name recorded Y N Outdial Line number Pool number Route code Destination site phone number Network AMIS mailbox number Network AMIS mailbox name Include in Directory Y N Mailbox name recorded Y N Outdial Line number Pool number Route code Destination site phone number 24 Fax Overflow mailboxes Mailbox number Fax machine extension number Mailbox name Spoken name Fax retries 1 99 Fax interval 1 60 min Mailbox number Fax machine extension number Mailbox name Spoken name Fax retries 1 99 Fax interval 1 60 min Mailbox number Fax machine extension number Mailbox name Spoken name Fax retries 1 99 Fax interval 1 60 min Mailbox number Fax machine extension number Mailbox name Spoken name Fax retries 1 99 Fax interval 1 60 min Mailbox number Fax machine extension number Mailbox name Spoken name Fax retries 1 99 Fax interval 1 60 min 25 Fax Demand mailboxes Mailbox number Mailbox name Class of Service Display in Directory Y N Spoken name Outdial type Line number Pool number Route code Fax retries Fax interval Delivery method One call Two call Maximum n
6. the Message Networking option is installed 0 indefinite never expire P Primary Language A Alternate Language 28 CallPilot system defaults System properties Maximum number of outcalling channels No default Voicemail Enabled Group Lists Enabled Group List leading digit 9 External initialization Not enabled Company Directory Enabled General Delivery Mailbox Enabled Redirect DN Enabled Bilingual operation Not enabled Primary language No default Alternate language No default Canadian Pronunciation Not enabled Search Company Directory By Last name CallPilot User Interface Not enabled Name Prefix 11 Special Prefix 19 Primary UI Norstar Voice Mail Feature codes Leave Message 980 Open Mailbox 981 Operator Status 982 System Programming 983 Call forward to CallPilot 984 CallPilot extension 985 Transfer 986 Interrupt 987 Call Record 989 Line answering Skillset number 0 Answered by CallPilot N Greeting Table number 1 Number of rings 0 Greeting Tables 29 Return to Automated Attendant N Automated Attendant Menu Prompt xi Morning Greeting 1 Afternoon Greeting 2 Evening Greeting 3 Non business Greeting 4 Language Preference PRI Attendant extension No default CCR Tree None Business Hour start times Morning 12 00 am midnight Afternoon 12 00 pm noon Evening 6 00 pm Non bu
7. Part P0941757 02 1 CallPilot Programming Record RTEL NETWORKS 0941757 02 1 About the CallPilot Programming Record Use this guide to record how you program your CallPilot Mini CallPilot 150 or Business Communications Manager 2 5 system You can also use this guide as a reference when you make changes to CallPilot programming This guide includes e alist of programming tasks for setting up your CallPilot system e tables you can use to record CallPilot programming e tables you can use to record CallPilot Fax and Message Networking programming if you have these options installed To record Call Center programming use the Nortel Networks Call Center Set Up and Operation Guide e system defaults for CallPilot Mini CallPilot 150 and Business Communications Manager 2 5 For these programming tasks refer to Record Greetings CallPilot Greetings on page 6 Set up the Greeting Tables e record custom Automated Attendant Menu prompt or use default e assign Greetings Greeting Tables on page 7 e assign Greeting Table features e assign business hours for each day of the week Assign lines answered by CallPilot CallPilot line answering on page 8 Enter custom Class of Service values Class of Service on page 9 Record Mailbox values Mailboxes on page 11 Create Group Lists Voice Group Lists on page 12 Create a Caller ID RoutingTable Cal
8. d CCR Tree Business hours Monday am pm 2 am pm am pm am pm Wednesday am pm am pm Thursday am pm am pm Friday am pm Saturday am pm am pm am pm Sunday am pm am pm am pm am pm Note Enter times in hh mm format Circle a m or p m if you use a 12 hr clock Custom Automated Attendant Menu Primary Language prompt Alternate Language prompt Table options Target Attendant extension Language preference Primary Alternate Menu Repeat Key Note For more information about CCR programming refer to CCR Trees on page 14 and CCR Tree programming template on page 15 8 CallPilot line answering Line number Telephone number Answered by CallPilot Number of rings Greeting Table number reference only 0 to 12 1 to 4 lt lt lt lt lt lt lt lt lt x x lt x x lt lt x x lt lt lt x x lt lt x x lt lt lt 2 Z Z Z 2 Z 2 Z 2 Z Z Zi 2 2 2 2 2 2 2 2 2 Z Z Zi Z 2 2 2 2 Class of Service You can edit Class of Service values if you use CallPilot Manager Use this table to record Class of Service values For the
9. dnesday Period Call Blocking time from Call Blocking time to 21 Thursday Friday Saturday Sunday 22 Network Site Mailboxes Use this table to record the details of the Network Site Mailboxes you create Network Site Mailbox number Network Site Mailbox name Include in Directory Y N Mailbox Name recorded Y N Destination Site Prefix Destination Remote Mailbox number Network Site Mailbox number Network Site Mailbox name Include in Directory Y N Mailbox Name recorded Y N Destination Site Prefix Destination Remote Mailbox number Network Site Mailbox number Network Site Mailbox name Include in Directory Y N Mailbox Name recorded Y N Destination Site Prefix Destination Remote Mailbox number Network Site Mailbox number Network Site Mailbox name Include in Directory Y N Mailbox Name recorded Y N Destination Site Prefix Destination Remote Mailbox number Network AMIS mailboxes Use this table to record the details of the Network AMIS mailboxes you create 23 Network AMIS mailbox number Network AMIS mailbox name Include in Directory Y N Mailbox name recorded Y N Outdial Line number Pool number Route code Destination site phone number Network AMIS mailbox number
10. ler ID RoutingTable on page 13 Design CCR Tree nodes CCR Trees on page 14 Create CCR Trees CCR Tree programming template on page 15 Set Dialing Translation parameters Dialing Translation parameters on page 16 Record Dialing Translation Table entries Dialing Translation Table on page 16 Assign return to Automated Attendant setting Automated Attendant settings on page 18 Assign CallPilot system settings CallPilot system settings on page 18 Assign Operator settings and Business Status Operator and Business Status on page 18 For these CallPilot Message Networking tasks refer to Create Digital Networking sites Digital Networking site table on page 19 Create AMIS sites AMIS site table on page 20 Set up AMIS Call Blocking periods AMIS Call Blocking periods on page 21 Create Network Site Mailboxes Network Site Mailboxes on page 22 Create Network AMIS mailboxes Network AMIS mailboxes on page 23 For these CallPilot Fax tasks refer to Create Fax Overflow mailboxes Fax Overflow mailboxes on page 24 Create Fax On Demand mailboxes Fax On Demand mailboxes on page 25 Create Fax Group Lists Fax Group Lists on page 26 For these CallPilot defaults refer to Class of Service Class of Service default values on page 27 CallPilot system properties System properties on page 28 Feature codes on page 28
11. n name Display name maximum 16 letters Group List members Name Mailbox number The Group List leading digit can be changed from the default of 9 This can be done during initialization or by the System Administrator Caller ID Routing Table Telephone number Destination type Telephone number Greeting Table Extension Mailbox CCR CCR Tree Path Destination type Telephone number Greeting Table Extension Mailbox CCR CCR Tree Path Destination type Telephone number Greeting Table Extension Mailbox CCR CCR Tree Path Destination type Telephone number Greeting Table Extension Mailbox CCR CCR Tree Path Destination type Greeting Table Extension Mailbox CCR CCR Tree Path 14 CCR Trees CCR Tree number 123 4 5 67 8 Enabled Y Home node type Primary message Menu Information Alternate message Fax On Demand Primary message available if you have the CallPilot Fax option enabled Alternate message Call method one two Line or pool number Mailbox number Transfer Internal Extension External Line or pool Telephone Destination applies to Mailbox and Information nodes P
12. remise Message Notification Y Y Y Y N N Y Y Retry Intervals in minutes 5 5 10 10 n a n a 30 30 Maximum Number of Attempts 3 3 5 5 n a n a Enable Outbound Transfer Y Y Y Y N N Y Y Maximum Incorrect Password Attempts 9 9 9 9 6 6 4 4 Password expiry days 90 90 90 90 60 60 30 30 Enable Networking Y Y Y Y N N Y Y Enable Personal Target Attendant Y Y Y Y N N Y Y Enable Call Record N N N N N N N N Prompt language P A P A P A P A User Interface Style The interface selected from the Installation Wizard as the primary interface Restriction Permission List Class of Service 9 10 11 12 13 14 15 16 Maximum Mailbox Message time in minutes 10 10 30 30 120 120 120 120 Maximum Message Length in minutes 3 3 7 7 10 10 2 2 Message Retention Period in days 365 365 60 60 90 90 45 45 Maximum Greeting Length in minutes 1 1 2 2 3 3 Enable Off premise Message Notification Y Y N N Y Y Y Y Retry Intervals in minutes 5 5 n a n a 15 15 30 30 Maximum Number of Attempts 3 3 n a n a 7 7 9 9 Enable Outbound Transfer Y Y N N Y Y Y Y Maximum Incorrect Password Attempts 9 9 9 9 6 6 4 Password expiry days 90 90 90 90 60 60 30 30 Enable Networking Y Y N N Y Y Y Y Enable Personal Target Attendant Y Y N N Y Y Y Y Enable Call Record N N N N N N N N Prompt language P A P A P A P A User Interface Style The interface selected from the Installation Wizard as the primary interface Restriction Permission List If
13. revious Home Disconnect 15 adA Spon adA adA apon adA Spon Spon adA Spon adA adA Spon adA Spon adA Spon uled adA apon adA Spon nus Jequnu 9941 492 yes JO sjiejep y P1009 G abed uo 459 941 951 e SUJEd 94 SAUI MEIP e 84 e p10991 pue 10 Ja sue4 10 snua ueo pue adh apou 291 2 sexoq au Ul e 5 asn YOO au uo e syu s d yoe3 seal yoo ubisep 10 esp 3911 HOD 16 Dialing Translation parameters Long Distance Access Code Area Code Access Code Reply Translation Y N Dialing Translation Table For each Dialing Translation Table entry enter an Input value and an Output value The Input value can be a maximum of 14 digits The Output value can be a maximum of 15 digits Note CallPilot sorts the entries in ascending numerical order Longer more specific entries appear before shorter more generic entries Input value Output
14. siness 6 00 pm Automated Attendant Return to Automated Attendant Operator and Business Status Receptionist or Operator available N Business open Y Answer lines Y Receptionist or Operator extension No default 30
15. umber of faxes 1 2 3 4 5 Mailbox number Mailbox name Class of Service Display in Directory Y N Spoken name Outdial type Line number Pool number Route code Fax retries Fax interval Delivery method One call Two call Maximum number of faxes 1 2 3 4 5 Mailbox number Mailbox name Class of Service Display in Directory Y N Spoken name Outdial type Line number Pool number Route code Fax retries Fax interval Delivery method One call Two call Maximum number of faxes 1 2 3 4 5 caller can request a maximum of 8 faxes A mailbox can store as many faxes as space permits 26 Fax Group Lists Group List number 901 to 999 Spoken name Display name 1 16 characters Group List members Name Fax machine telephone number 1 30 digits Route Group List leading digit can be changed from the default of 9 This can be done during initialization or by the System Administrator CallPilot defaults Class of Service default values 27 Class of Service 1 2 3 4 5 6 7 8 Maximum Mailbox Message time in minutes 15 15 15 15 5 5 20 20 Maximum Message Length in minutes 3 3 7 7 3 3 2 2 Message Retention Period in days 30 30 0 0 7 7 15 15 Maximum Greeting Length in minutes 1 1 1 1 1 1 10 10 Enable Off p
16. value 17 Restriction Permission List The Restriction Persminssion List is available on the CallPilot Mini only A list can have up to 100 Restrictions and 100 Permissions A Restriction or Permission can be a maximum of 26 digits Restriction List ID Restrictions Permissions 18 Automated Attendant settings Return to Automated Attendant Y N Touchtone Gate None Standard Custom CallPilot system settings Max OutCalling Channels 1 2 4 5 6 7 8 Enable Voicemail Y N Enable Group List Y N Group List Leading Digit 1 2 4 5 6 7 8 9 Enable External Initialization Y N Make Directory Available Y N Enable General Delivery Mailbox Y N Enable Bilingual Y N Primary Language Secondary Language Canadian Pronunciation Y N Directory Search By First name Last name Both Enable Outdialing Y N Line number Pool number Route code Enable CallPilot User Interface Y N Name Prefix Special Prefix Country Companding Law M Law A Law Time Zone Operator and Business Status Password OPERATOR 67372867 Answer lines Y N Receptionist or Operator extension These settings are usually changed by the receptionist or Operator on a daily basis CallPilot options
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