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Avaya CallPilot Manager & Mailboxes BCM Rls 6.0 User's Manual

1. Disable Find Me Follow Me FMC user passwords NN40011 016 Issue 1 2 BCM Rls 6 0 25 CallPilot Manager amp Mailboxes Class of Service Class of Service COS values reduce the amount of programming required when you add a mailbox Instead of entering values for several features you can select the COS appropriate for a particular mailbox Class of Service settings control the features and functions a mailbox owner has access to For example you can define how long messages remain in mailboxes whether a mailbox owner can use Outbound Transfer at what interval mailbox passwords have to be changed There are 16 Class of Service templates 1 16 available These tables have pre set values however you can change individual values within these tables to meet the needs of your company Each mailbox will have a Class of service template assigned when it is created which can be changed at any time Different mailbox users on the same system can have different Class of service settings Editing a Class of Service 1 Click the Mailbox Administration heading Click the Class of Service link Logout Help Mailbox List rale administration Naina ae Type cominaias Add Mailbox GENERAL DELIVERY MB 100 General Delivery Change Activity Reset Passyvord SEN SYSTEM_MANAGER D 102 Administrator Change Activity Reset Password Add Many Mailboxes Group Lists Woods Andre 221 subscriber Change Delete Activ
2. If you select the Enable Mailbox Restrictions check box a subscriber cannot log in to the mailbox externally If the subscriber attempts to log in externally the prompt You are not allowed to use this feature Exiting the system goodbye is played The system disconnects the caller In addition an internal subscriber cannot administer a_ restricted mailbox If the subscriber presses 8 the prompt You are not allowed to use this feature plays and the subscriber returns to the main Menu Mailbox restrictions are applicable only to subscriber mailboxes With Park and Page external callers can press 6 to page a mailbox subscriber while they listen to the subscribers personal greeting or record a message When the caller presses 6 the system parks the call and pages to paging zone or overhead paging system or both and the caller hears One moment please The caller cannot interrupt this prompt by pressing DTMF The page is repeated based on the mailbox configuration until the parked call is picked up or the park timeout occurs at which point the caller is returned to the mailbox and hears the Park amp Page subscriber s personal greeting The call is parked as long as there are not already 25 calls parked If the call cannot be parked the caller hears The person you have called is not available followed by the subscriber s mailbox greeting While a call is parked the caller hears a hold tone or music on hold depending on th
3. Mailbox Reply feature Do not type a value that is higher than 50 of your available channels The limit ensures that there are enough channels to accept incoming calls from outside callers and subscribers The default number of voice channels assigned for outcalling is 1 If you have Multimedia Contact Center installed on your system set the Max Outcalling Channels to a value higher than 1 Also to ensure that the Outcalling Channels do not consume all the available voice ports set the minimum number of voice ports to a number higher than the Outcalling Channels Enable Voice Mail If you enable voicemail callers who call an extension that does not answer or is busy transfers directly to the extension s mailbox If you clear the Enable Voice Mail check box External Callers cannot leave messages in mailboxes Callers are returned to the Automated Attendant to make another choice Callers can leave messages through Custom Call Routing Feature 980 and Feature 986 Callers can send and receive messages using Feature 981 Subscribers can record and send messages from their mailbox to other CallPilot mailboxes Enable Group List If you clear the Enable Group List check box you cannot set up Group Lists and need not reserve a digit in your numbering plan for the Group List Leading Digit Enable Trivial Select the Enable Trivial Password Checking check box to enable Trivial Password Password Checking Trivial password checking prevents u
4. requires the client your mobile device Again if unsure please check with your encryption TLS network provider for more details Enable Message This option is selected by default This allows local users to change the Forwarding User email address that the forwarded emails will go to If you uncheck this box Administration you must enter an email address in the local users mailbox settings configured in Mailbox Manager this cannot be changed by the local user and becomes a read only field Message This is optional and blank by default If required in the Message Forwarding From Forwarding From E Mail Address box type your e mail address for email address sending outgoing Email If you have entered your ISP s mail server or proxy server details you may also have been given a default email address that outgoing mail is sent from If required enter that address into this field If left blank the service will generate an entry based upon the BCM s extension number and your network domain name For example all forwarded email will display a sent address in the format of 225 bcm example com Maximum Find The Maximum Find Me Follow Me Sessions affects the amount of Virtual Me Follow Me Terminal DNs created within Element Manager For example if the value Sessions 20 sessions is entered in to the Maximum Find Me Follow Me Sessions field then 20 Virtual Terminal DNs will be created within Element Manager
5. Activity Reset Password Change Delete Mailbox Add Many Mailboxes SYSTEM MANAGER MB 102 Administrator Change Activity Reset Passyvyord Group Lists e Drew David 465 subscriber Change Delete Activity Reset Passyvord Class of service Sharp Paul 468 Subscriber Change Delete Activity Reset Password Monkhouse Bob S00 Subscriber Change Delete Activity Reset Password Auto Attendant Support Tech 501 Information change Delete Reset Dasswworg Engineer Mobile S02 Subscriber Change Delete Activity Reset Password Custom Call Routing PE Other Mailbox Types System Administrator Mailbox The System Administrator Mailbox e is reserved for the System Administrator e is created automatically when the system is initialised e is where you can send Broadcast Messages from to all Subscriber mailboxes Only the System Administrator can access the System Administrator Mailbox Remember to check this mailbox for messages Default System Administrator Mailbox number and password combinations For a mailbox the default System Jand the default number langth Administrator system Administrator so the combined mailbox number of Mailbox number is Mailbox password is and password is l2 120000 02 1020000 O02 10020000 OU 100002 Oooo 100020000 1000020000 10000020000 The default Class of Service for the System Administrator Mailbox is 7 You can change the Class of Service any t
6. At the tone record the greeting and press OK or to end the recording 9 Press OK or to accept the recording or press PLAY or 1 to listen to the greeting or press RETRY or 2 to rerecord the greeting 10 Press the Release key to end the session 46 NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes Assigning a Target Attendant You can assign a Target Attendant to answer calls transferred from your mailbox The default Target Attendant for your mailbox is the CallPilot Operator The Target Attendant can be assigned to any valid extension After you assign your Target Attendant a caller who reaches your mailbox can press 0 to speak with the Target Attendant Remember to tell callers in your greetings that if they need assistance they can press 0 to speak to the Operator for example Please press 0 to speak to my assistant 1 On a handset press F981 Follow the voice prompts or the display button options to open your mailbox a If you use the CallPilot interface i Press 80 to open the Company Directory li Press ASST or 1 to open the Target Attendant menu b If you use the Norstar Voice Mail interface i Press ADMIN or 8 li Press 5 to open the Target Attendant menu 3 Press CHNG or 1 to change the Target Attendant The Atdt ext oper prompt shows that the current attendant is the CallPilot operator 4 Enter the extension number of the new Target Attendant or press OPER or 0 to change the Ta
7. BC Log Off Pauls e Real RealVNC 2 SharePoint start 2 Interne O 3 Window en SMC 3455 bie Windows XP Professional 3 s gt gt gt gt b gt gt gt b gt b b b b gt b b gt gt gt gt b b gt d b gt b d d d d d 2 Alternatively double click on the Business Element Manager desktop icon A Business Element Manager 10 NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes 3 You will be presented with the Element Manager interface 4 Avaya Business Element Manager Network Elements File Edit View Network Session Tools Help Ze Gut E Copy Ke Paste ZS Web Page af Validate Device Zi Connect ky Delete A nah Elements n 10 1 1 66 e 200 30 30 30 73 e 200 30 30 51 e BCM Chester n 200 30 30 77 n TEST BCM50 R6 Zi 300 30 30 80 4 Open the Network Elements folder and select the IP Address of the BCM Avaya Business Element Manager Network Elements 200 30 30 80 File Edit View Network Session Tools Help nin A cut Ly Copy Faste WebPage 4f Validate Device By connect X Dette E a Network Elements Connection Information 10 112 10 1 1 66 IF Address 200 30 30 80 200 30 30 30 73 User ID nnadmin ss 200 30 30 51 z BCM Chester Password H SSS Se Inventory Information System Description BCM50b System Software Version 10 0 1 00 107 5 Enter the
8. Business Communications Manager you can have a maximum of 1 000 mailboxes For information concerning enabling software Keycodes refer to the System Startup Guide Note Only Subscriber amp Guest mailboxes require Keycodes on a per mailbox basis There are three main phases involved in configuring a mailbox 1 Create the Mailbox Accessed via CallPilot Manager 2 Initialise the Mailbox Accessed via F981 3 Record a Greeting Accessed via F981 Adding a Subscriber Mailbox Create a Subscriber Mailbox for all users that need to be able to receive messages from their physical telephone extension It is recommended to make the Mailbox number the same as the extension number it is being assigned to subscriber Mailboxes must be initialised before they can receive messages Until this is done calls will be redirected to the General Delivery Mailbox instead please refer to the Initialising a Mailbox section of this guide 1 Click the Mailbox Administration heading 30 NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes 2 Click the Add Mailbox link The Add Mailbox page appears Mailbox Administration E Add Mailbox e Change Delete Mailbox Add Many Mailboxes Group Lists Class of Service 3 In the Add Mailbox box type the mailbox number Add Mailbox Add Mailbox Mailbox seo Mailbox Mailbox Type Subscriber Af Mailbox Type subscriber l _ Information Available Sub
9. Call Forward e Find Me Follow Mere 0 saved fax messages You can use the Off Premise Notification to be notified at a location different from your telephone set when you receive a new or an urgent message The page also includes the following information about the mailbox 64 The number of broadcast messages New broadcast messages are in bold characters The number of new messages If one or more are urgent this is also specified New messages are in bold characters The number of unsent messages for mailboxes using the CallPilot User Interface Mailboxes using the NVM User Interface do not keep unsent messages The number of saved messages The number of new fax messages if the fax keycode was applied New fax messages are in bold characters The number of saved fax messages if the fax keycode is applied NN40011 016 Issue 1 2 BCM Rls 6 0 CallPilot Manager amp Mailboxes e f an extension is specified for the mailbox but no telephone set is associated with the extension a warning message is presented There does not appear to be a telephone set associated with your extension Please contact your system administrator e lf the telephone is currently forwarded a warning message is presented Your telephone set is currently forwarded e lf the alternate greeting is selected you see the message Your alternate greeting is currently selected e f messages are not accepted along with the alternate greet
10. Manager amp Mailboxes Basic Mailbox Set Up Use the following procedure overview to install a mailbox and perform basic configuration Create the Mailbox Refer to the Adding a Subscriber Mailbox section of this guide Initialise the Mailbox Refer to the Initialising a Mailbox section of this guide Record a Primary Greeting Refer to the Recording Primary Alternate Greetings section of this guide NN40011 016 Issue 1 2 BCM Ris 6 0 9 CallPilot Manager amp Mailboxes Quick Install Wizard The Quick Install Wizard appears the first time that CallPilot Manager is accessed on the Business Communications Manager BCM The primary function of the Quick Install Wizard is to set the region 1 To access the Business Element Manager application from the Start Menu navigate to Start Programs Avaya Business Communications Manager Business Element Manager mm os AVG 9 0 EI Viewer Centraline D Uninstall BCM Dial by Name 2 0 IC WebEx Recorder amp Player ICH Camtasia Studio 2 EH Windows Live IECH Camtasia Studio 6 A Acrobat_com Canon Printer Uninstaller Adobe Reader 9 2 Canon Utilities A Audacity e Citrix EH ClarifyCRM12 0 ICH Computer Associates EH Dia 2 FileZilla FTP Client Programs IC Microsoft ASP NET 2 0 AJAX Extensions H Microsoft Office gt H Microsoft Office Live Meeting 2007 H Microsoft SQL Server 2005 IF Mozilla Firefox ke d Run H QuickTime H Quote Tool
11. NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes 3 Configure the Dialing Translation Properties and click Submit Dialing Translation Properties Long Distance Access Code Area Code Access Code Enable Reply Translation Cancel Dialling Translation Properties Settings Attribute Description Long Distance This prefix if specified is removed from any numbers entered by the Access Code subscriber if it is not needed to make the call This simplifies the creation of the Dialling Translation Table For North America set the long distance access code to 1 The default for this parameter is none The field for this parameter is a maximum of 1 digit Area Code If the phone number entered appears to be missing an area code an area code is prefixed to the number The area code is considered missing if the number has fewer than 10 digits The default for this parameter is none The field for this parameter is a maximum of 6 digits If this parameter is set to none no area code is prefixed to the telephone number Access Code In North America the access code is usually 9 This number is prefixed to all numbers after Translation to access the local telephone network If your system is attached directly to CO lines set the Access Code to none The default for this parameter is none Enable Reply Enable this to allow CallPilot to use Dialling Translation If this is not Translation enabled m
12. Voice Group List 901 NN40011 016 Issue 1 2 BCM Rls 6 0 CallPilot Manager amp Mailboxes 7 Click the Add button The Add Members page appears Select each mailbox that you want to add to the Group List Add Members Voice Group List 901 Drew David 465 Engineer Mobile S02 Monkhouse Bob S00 Sharp Paul 465 8 Click the Submit button The Members List page appears showing the mailboxes you selected Members List Voice Group List 901 Drew David 465 Remove Monkhouse Bob S00 Remove Sharp Paul 466 Remove Remove Close 9 Click the Close button Members List Voice Group List 901 Drew David 465 Remove Monkhouse Bob S00 Remove Sharp Paul db Remove Ait Remove 1 Ges Ja NN40011 016 Issue 1 2 BCM Rls 6 0 53 CallPilot Manager amp Mailboxes 10 Click the Change link followed to view the properties for the Group List Logout Help Group Lists Mailbox Administration ID Name Type Add Mailbox 901 List904 Voice Members Change Delete Change Delete Mailbox Group Lists Class of Service Auto Attendant 11 Click the Voice button and follow the steps in the Recording Mailbox Names using CallPilot Manager section of this guide to record a spoken Group List name from your computer Group List Properties Group ListID 901 Type Voice Spoken Name Not Recorded Voice Display Name Lamm Cancel Fax Answering Fax Answering lets outside caller
13. automatically lf you choose the Alternate mailbox greeting you must set whether the mailbox accepts messages If you choose Yes your mailbox receives messages in the normal way If you choose No messages cannot be left in the mailbox The Alternate mailbox greeting takes precedence over all other greetings If a caller presses a button to fast forward the message they hear a voice prompt that says this is a special greeting If a caller presses a button to send a fax the fax goes to the General Delivery Mailbox not your personal mailbox lf you choose the Alternate mailbox greeting remember to change back to the Primary mailbox greeting at the appropriate time To choose the Primary or the Alternate greeting to play to callers use a telephone handset 1 On a handset press F981 Follow the voice prompts or the display button options on your telephone to open your mailbox 2 Open the Greeting options menu a If you use the CallPilot interface press 82 b If you use the Norstar Voice Mail interface i Press ADMIN or 8 li Press GREET or 2 3 Press CHOOSE or 2 to select a greeting 4 Press PRIME or 1 to select the Primary greeting and go to step 6 or press ALT or 2 to select the Alternate mailbox greeting 5 If you choose the Alternate mailbox greeting you are asked whether the mailbox can accept messages Press CHNG or 1 to toggle from yes to no or press OK or to accept 6 Press the Release key to end the s
14. button To save it press the Save button Changes to the recording are applied ONLY when the SAYE button is pressed BEFORE hanging up Connect To Play Stop record zer Import To import a pre recorded file enter the name of the file including its path then press the Import button You can import wav and 711 files See help for further details regarding wav files You can choose to locate the file using the Browse button From D Browse Send Close Help NN40011 016 Issue 1 2 BCM Rls 6 0 CallPilot Manager amp Mailboxes 2 Enter the extension number or the telephone number of the phone set you want to use to record then press Dial onnect To Hang Up 3 When the phone set rings pick up the handset Press the Record button You can start recording after you hear the tone Play Stop p gt Record Save 4 When you have finished recording press the Stop button Play stop pecora sowe 5 To save it press the Save button Play Stop pecora save lt 6 To import a pre recorded file enter the name of the file including its path or Browse to the file then press the Send button You can import wav and 711 files c Documents and Settings edwardjiMy Documents prompt Browse Send NN40011 016 Issue 1 2 BCM Rls 6 0 13 CallPilot Manager amp Mailboxes Personal Attendant You can configure your voice mail to direct calls to the system attendant default or pers
15. e Gei More information NN40011 016 Issue 1 2 BCM Rls 6 0 13 CallPilot Manager amp Mailboxes 10 On Launching CallPilot Manager for the first time through the Element Manager Interface the CallPilot wizard will appear Quick Install Wizard Please provide values for the folowing system settings Attendant DH Primary Ul Style hha Primary Language English North American e Identity the range of lines to be answered by auto attendant From Line hag To Line hag Number of rings m Install Cancel 11 Once open configure the settings as required CallPilot Quick Install Settings Attribute Description PrimaryUl Style The mailbox user interface to be displayed on the handsets If you select NVM the mailbox user interface uses Norstar Voice Mail voice and text prompts If you select CallPilot the mailbox user interface uses CallPilot voice and text prompts Primary Language The language used as the primary language for the mailboxes The line number of the first line in the range of lines you want Auto Attendant to answer to answer Number of rings The number of rings you want Auto Attendant to wait before answering lines Note It is recommended that you DO NOT assign lines to the Auto Attendant at this stage Refer to the CallPilot Auto Attendant Guide for instruction on how to configure the Auto Attendant 12 Click the Install button 1400 NN40011 016 Issue 1 2 BC
16. handset press F981 Follow the voice prompts or the display button options to open your mailbox i a If you use the CallPilot interface i Press 85 to open the Mailbox Tools ii Press NOTIF or 2 to open the Off premise Message Notification menu b If you use the Norstar Voice Mail interface i Press ADMIN or 8 li Press 6 to open the Off premise Message Notification menu 3 Press ADMIN or 1 to set up Off premise Message Notification 4 Press PHONE or 1 to choose a phone number destination 5 Enter the destination phone number and press OK or The destination phone number is a maximum of 30 digits 6 Press OK or to accept the destination phone number Depending on the Mailbox Outdial type you may need to enter a digit before the destination phone number For example if a PRI pool is accessed by pressing 9 i e by use of Call Routing then this digit will need to be entered before the destination phone number This does not apply for regular line pools as the pool is specified in the Mailbox Outdial settings 48 NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes 7 Enter the start time for Off premise Message Notification This is a four digit field You must precede a single digit hour and minute with a zero 8 Press AM or 1 or PM or 2 9 Press OK or to accept the start time 10 Enter the time when Off premise Message Notification is to stop This is a four digit field You must precede a si
17. settings will be displayed on the right of the screen Task Navigation Panel z z Voice Messaging Contact Center Configuration Administration Welcome Centralized Voice Messaging m Voice Message Centers Administrator Access External Number Message Waiting Indication String Message Waiting Cancell D Resources i AN 1 AN O CO Telephony AN 1 AN O O Global Settings AN 1 AN 0 Feature Settings AN 1 AN 0 Advanced Feature Settings AN 1 AN 0 IP Terminal Features DMC Feature List System Speed Dial CAP Assignment O Sets Lines gt Loops Scheduled Services __taunch CallPilot Manager _ Dialing Plan Silent Record a Call Network Storage Locations Ring Groups SFTP Dest Table Call Security Hospitality Hunt Groups Call Detail Recording OW Call Recording Data Services Applications Voice Messaging Contact Center OO MeetMe Conferencing LAN CTE Music Advanced Paging Productivity P T an 2 Click the Add button Silent Record a Call Network Storage Locations SFTP Dest Table Dest ID FTP Method FTP User FTP Password Destination FTP Folder 3 The Add Network Location dialog box will be displayed xi FTF method EETA E IF Address or Host Name P PiPUser FIP Password PO 80 NN40011 016 Issue 1 2 BCM Rls 6 0 CallPilot Manager amp Mailboxes 4 From the FTP Method drop down box select
18. the Norstar Voice Mail interface i Press ADMIN or 8 li Press GREET or 2 3 Press REC or 1 4 Press PRIME or 1 to record the Primary greeting or press ALT or 2 to record the Alternate greeting If you are changing a greeting the current greeting starts to play If this is the first time you are recording a greeting Not recorded appears briefly 5 Press YES or 1 and record you re greeting at the tone 6 Press OK or to end the recording 7 Press OK or to accept the recording or press PLAY or 1 to listen to the greeting or press RETRY or 2 to re record the greeting 8 Press the Release key to end the session Note Voicemail initialisation procedures are also outlined in the Voice Messaging Quick Reference cards for both the CallPilot and Norstar interfaces The reference cards are available from the documentation section of the BCM s Documentation web page and also the BCM CD Viewing and Changing Existing Mailboxes Once mailboxes have been created they can be viewed and changed in CallPilot Manager by clicking on the Mailbox Administration main heading From here you can Change existing mailbox settings Delete mailboxes view an Activity report for the last 7 days and use the Reset Password option 40 NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes Mailbox List Mailbox Administration Name Number Type Commands Add Mailbox e GENERAL DELIVERY ME 100 General Delivery Change
19. transferring answered calls back and forth between desk phone and any of the Find Me Follow Me destinations You can use the Message Forwarding to have new or urgent messages forwarded to an e mail address The emails can be opened from a desktop or wireless device NN40011 016 Issue 1 2 BCM Rls 6 0 65 CallPilot Manager amp Mailboxes Change Password You can change the default mailbox password or change your chosen password Logout Help Password Change Old Password Hew Password Confirmation Cancel Off Premise Notification You can set up Off Premise Notification so CallPilot calls you at a phone number an extension or a pager when you have a message Off Premise Notification Notification is currently turned OFF T Turn notification on Add Start Time Ge AM PM End Time Ir AM GG PM Message Type Urgent Messages Only GG All New Messages Submit Cancel 66 NN40011 016 Issue 1 2 BCM Rls 6 0 CallPilot Manager amp Mailboxes 1 Click Add to enter an Off Premise Notification destination Add 2 Select Extension and enter the extension number in the Extension box or Select Pager and enter the pager number in the Pager box Logout Help Notification Destination Extension Pager FO Pager String FO Telephone FO For telephone and pager numbers you can enter any digits from Oto 9 as well as for a star for the number sign P for Timed
20. warning and click OK SS t WARNING This computer system and is PRIVATE and PROPRIETARY and may only be accessed by network Unauthorized use of authorized users this computer system or network is Strictly prohibited and may be subject to criminal prosecution employee discipline up to and including discharge or the termination of vendor service contracts The owner or its agents may Monitor any activity or communication on the computer system or network The owner or its agents may retrieve any information stored within the computer system or network Users should have no expectation of privacy as to any communication on or information File Edit View Wetwork Session Tools Help Wich Page vd Validate Device Mj Disconnect Refresh Fy Autotetresh Eb ey Network Elements Configuration Administration i Wide JI Welcome re o Account Notifications l eap 30 73 NEI ai System SCHER 4 Administrator Access 200 30 30 51 H Resources BCM Chester GE H Telephony a H Data Services BCMSO R6 User ID nnadmin Telset user ID 738662 Last successful login 2010 07 01 09 42 NN40011 016 Issue 1 2 BCM RIs 6 0 17 CallPilot Manager amp Mailboxes 8 To access CallPilot Manager Select the Configuration tab open the Applications folder select the Voice Messaging Contact Center link and then click to La
21. 0 Change Delete Add NN40011 016 Issue 1 2 BCM Rls 6 0 61 CallPilot Manager amp Mailboxes Mailbox Manager Mailbox Manager is a Web based application that can be utilised to manage your CallPilot mailbox online You can control Subscriber mailboxes Information mailboxes Skillset mailboxes General Delivery mailbox and System Administrator mailbox through Mailbox Manager If you try to access other types of mailboxes you receive a warning message Mailbox Manager can help users manage most of their mailbox functions and settings and it even allows users to select change and record greetings over the network without having to be at their office Once users log in to their mailbox on the network they are presented with choices for any changes they may wish to make The easy to use browser based interface makes setting up and making changes to features like Off Premise Message Notification simple users just point and click on the options they want and type in the information 1 Mailbox Manager can be accessed by entering the following in the address bar of your web browser e https lt BCMIPaddress or Host Name gt MailboxManager Fie Edit View Favorites Tools Help Geek D x 2 GD pO search Fg Favortes E Address https 10 1 1 66 MailboxManager 62 NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes 2 Alternatively Mailbox Manager can be launched from Application Launcher In the Main
22. 00 Administrator sUbscriber subscriber Fax Overflow Fax Overflow subscriber Fax On Demand subscriber subscriber Subscriber Subscriber Information Subscriber Change Activity Reset Password Change Delete Activity Reset Password Change Delete Activity Reset Password Change Delete Change Delete Change Delete Activity Reset Password Change Delete Reset Password Change Activity Reset Passveord Change Delete Activity Reset Password Change Delete Activity Reset Passyvord Change Delete Activity Reset Password Change Delete Reset Password Change Activity Reset Password 2 If the Fax option is installed select either Fax or Voice as the type of Group List you are adding Click the Add button The created Group List is added to the list Main Logout Help Group Lists Mailbox Administration MON Namel Type Commands Add Mailbox DU List904 Voice Members e Delete Change Delete Mailbox Group Lists Clase of Service NN40011 016 Issue 1 2 BCM Rls 6 0 51 CallPilot Manager amp Mailboxes 52 3 Click on the Change link The Group List Properties page appears Group List Properties Group List ID 901 Type Voice Spoken Name Not Recorded Voice Display Name Sales Cancel 4 Inthe Display Name box type the new Group List name 5 Click the Submit button The Group Lists page appears 6 Click the Members link The Members List page appears Members List
23. 6 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes Attribute Description Class Of Service Class of Service assigned to the mailbox Me external number entries Directory Company Directory Waiting mailbox owner s telephone display Auto Login speeds up the login process for subscribers With Auto Enable Auto Login Login subscribers can log on from their primary or alternate telephone without having to enter their mailbox number or password This setting provides an external access resource for certain mailbox features Outdial is required for features such as Reply Off Premise Notification Outbound Transfer etc Select None if you do not want to assign outdialing capabilities Alternate Ext 1 2 Allows the designated extension direct access to the mailbox in 345 addition to Message Waiting Indication when messages are left in the a mailbox Maximum of 5 Alternate Extension for a single mailbox Any calls to this line will be immediately transferred to the mailbox Note that if you enter an Express Messaging Line e g a Target Line that line cannot appear ring at any extension Also the Voicemail F985 DN should be set as the Prime set for that line see Telephony Services Lines If the mailbox will use Express Messaging Line enabling this option Fax Only stops the greeting being played to calls to the Express Messaging Line making the fax call quicker You can control how a subscriber accesses a mailbox
24. AFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Part
25. AVAYA BCM Rls 6 0 CallPilot Manager amp Mailboxes Task Based Guide CallPilot Manager amp Mailboxes Copyright 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will w
26. Auto Login Spoken Name Outdial Type Alternate Ext 1 Alternate Ext 2 Alternate Ext 3 NN40011 016 Issue 1 2 BCM Rls 6 0 Not Recorded None 119 s Line Poo 35 CallPilot Manager amp Mailboxes Recording Mailbox Names using CallPilot Manager This section describes how to record mailbox Company Directory names and Group List names using the CallPilot Manager interface on the PC For best results use a telephone that is attached to the same switch as your voicemail system Avoid using wireless telephones 1 When displayed click the Voice link The page you can record greetings and prompts from appears E https 10 1 1 66 Review Edit voice Microsoft Internet Explorer Mailbox Spoken Name 259 Phone Set a Changes to the recording are applied ONLY when the SAVE button is pressed BEFORE hanging up Play Stop Sa Import From Browse Send Export Native Encoding Yay Encoding Close Help kloon O O O Be S 2 In the Connect to box type the extension number or telephone number you are using to record the greeting or prompt For a local extension just type the extension number For a telephone number that is not a local extension type the sequence of digits that dial the telephone number from the voicemail system For example you might need to dial 9 the area code and then the telephone number 3 Click the Dial button 4 The te
27. Dest Table as a Destination ID The Destination ID e g 1 or 2 can be selected when configuring SFTP in Class of Service Silent Record a Call Network Storage Locations SFTP Dest Table Recordings Recordings Voicemail Feature Codes This table shows the Voicemail feature codes that can be used at a handset Feature code name Dialpad Description buttons F980 Leaves a message in a mailbox No password is required Open Mailbox F981 Opens your mailbox to play your messages and to access mailbox options Operator Settings F982 Access to Operator Settings CallPilot Administration F983 Access to CallPilot Manager Programming via a handset Call Forward F984 Forwards incoming calls to your mailbox CallPilot extension F985 Displays the CallPilot extension number on your phone F986 Transfers calls to a mailbox on the CallPilot system Interrupt F987 Intercepts a caller who is listening to your mailbox greeting or leaving a message Name Dialling F988 Lets you dial calls by searching the Company Directory Record a Call F989 Records a call and stores it in your mailbox NN40011 016 Issue 1 2 BCM Rls 6 0 83 CallPilot Manager amp Mailboxes Avaya Documentation Links CallPilot Manager Set Up and Operation Guide CallPilot Programming Record Quick Reference Card NVM interface Quick Reference Card CP interface Quick Reference Card NVM interface Remote Users Quick Reference Card CP interface Remo
28. M RIs 6 0 CallPilot Manager amp Mailboxes 13 The settings you have entered will be verified as illustrated on the next screen and the log on screen will appear Click the OK button Microsoft Internet Explorer INSTALLATION SUCESSFUL NOTE Please ensure your system time and date are accurate before configuring Contack Center Primary UI style NVM Primary Language English UK Accessing CallPilot Manager via Element Manager 1 To access the Business Element Manager application from the Start Menu navigate to Start Programs Avaya Business Communications Manager Business Element Manager H AVG 9 0 EI Viewer Centraline D Uninstall BCM Dial by Name 2 0 WebEx Recorder amp Player 2 Camtasia Studio 2 ICH Camtasia Studio 6 Canon Utilities EH Citrix EH ClarifycRM12 0 ICH Computer Associates EH Dia 2 FileZilla FTP Client FreeMind ICH HDView 5 0 HP H HP CD Labeler II HP RecordNow e d se Favorites gt e Macromedia F Microsoft ASP NET 2 0 AJAX Extensions K 2 Microsoft Office L Settings gt H Microsoft Office Live Meeting 2007 27 Search A Documents b 2 Microsoft SQL Server 2005 e Mozilla Firefox E Le CH E Y L D ei Help and Support 2 cl J Run EH QuickTime sE F Quote Tool BC 3 A Leg Off Pauls H Real EA 0 shutdown sage k E i Ss EE EE EE i el E Je EK a e SharePoint start 2 Interne 3 Window EH
29. Pause and O for a pause to recognize Dial Tone Submit Cancel Note If you need a telephone number or a pager number to be one of your off premise notification destinations the mailbox will require an out dialling capability 3 In the Pager String box enter the pager string The combined length of the pager number and pager string cannot exceed 29 characters Alternatively select Telephone to be notified at an external telephone mobile and enter the telephone number in the Telephone box Pager Pager String Telephone Note If you do not have outdialling capabilities for the mailbox to access external lines or routes the destination must be another extension number If you have outdialling capabilities you can choose an extension a pager or another telephone as a destination NN40011 016 Issue 1 2 BCM Rls 6 0 67 CallPilot Manager amp Mailboxes Note When you set up Off Premise Notification you can add special characters to the destination number Special characters are pauses or other dialing instructions that you can add if they are required to access the network or a destination number Two of these characters are P or p and D or d A P is a four second pause and a D is a pause to recognize dial tone and is two seconds in length For example 9P5554726 The 9 is for an external number the P is a four second pause and 5554726 is the external phone number 4 Cl
30. SMC 3455 2 Alternatively double click on the Business Element Manager desktop icon A Business Element Manager NN40011 016 Issue 1 2 BCM RIs 6 0 15 CallPilot Manager amp Mailboxes 3 You will be presented with the Element Manager interface 4 Avaya Business Element Manager Network Elements File Edit View Network Session Tools Help Ze Gut E Copy Ke Paste ZS Web Page af Validate Device Zi Connect ki Delete A nah Elements n 10 1 1 66 e 200 30 30 30 73 e 200 30 30 51 e BCM Chester n 200 30 30 77 n TEST BCM50 R6 Zi 300 30 30 80 4 Open the Network Elements folder and select the IP Address of the BCM Avaya Business Element Manager Network Elements 200 30 30 80 File Edit View Network Session Tools Help nin A cut Ly Copy Faste WebPage 4f Validate Device By connect X Dette E a Network Elements Connection Information 10 112 10 1 1 66 IF Address 200 30 30 80 200 30 30 30 73 User ID nnadmin ss 200 30 30 51 z BCM Chester Password H SSS Se Inventory Information System Description BCM50b System Software Version 10 0 1 00 107 5 Enter the User Name of the BCM in the User Name field by default this is nnadmin Then enter the Password in the Password field by default the password is PlsChgMe Click the Connect button 16 NN40011 016 Issue 1 2 BCM Rls 6 0 CallPilot Manager amp Mailboxes 6 A warning screen will appear read the
31. Secure FIP or regular FTP The default is Secure FTP SFTP A Add Network Location xX FIP method Secure FTP SFTP IP Address or Host Name Se ee EEL Regular FTP FTP FIP User 5 In the IP Address or Host Name field enter IP Address or valid Host Name of the FIP or SFIP server where the recordings will be transferred WAV format 4 Add Network Location 6 In the FTP User field enter the user name that is required to login to the specified FTP or SFTP server A Add Network Location NN40011 016 Issue 1 2 BCM Rls 6 0 81 CallPilot Manager amp Mailboxes 7 In the FTP Password field enter the password required to login to the specified FTP or SFTP server Note that this setting is not required when using SFTP A Add Network Location FIP method Secure FTP SFTP IP Address or Host Name 300 30 30 64 FIP User Brian Destination FTP Folder 8 You will be prompted to confirm the password you have entered Confirm Password Ei Please type again to confirm the password GE 9 In the Destination FTP Folder field enter the folder directory on the specified FTP or SFTP server where the recorded files will be transferred A Add Network Location FIP method Secure FTP SFTP IP Address or Host Name 200 30 30 64 FTP User Brian ss 82 NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes 10 The destination will now be added to the SFTP
32. User Name of the BCM in the User Name field by default this is nnadmin Then enter the Password in the Password field by default the password is PlsChgMe Click the Connect button NN40011 016 Issue 1 2 BCM RIs 6 0 11 CallPilot Manager amp Mailboxes 6 A warning screen will appear read the warning and click OK SS t REI WARNING This computer system and is PRIVATE and PROPRIETARY and may only be accessed by network Unauthorized use of authorized users this computer system or network is Strictly prohibited and may be subject to criminal prosecution employee discipline up to and including discharge or the termination of vendor service contracts The owner or its agents may Monitor any activity or communication on the computer system or network The owner or its agents may retrieve any information stored within the computer system or network Users should have no expectation of privacy as to any communication on or information File Edit View Wetwork Session Tools Help Wich Page vd Validate Device Mj Disconnect Refresh Fy Autotetresh Eb ey Network Elements Configuration Administration i Wide JI Welcome re o Account Notifications l eap 30 73 NEI ai System SCHER 4 Administrator Access 200 30 30 51 H Resources BCM Chester GE H Telephony a H Data Services BCMSO R6 User ID nnadmin Tels
33. a redirected call A call is redirected if a set that is call forwarded on busy to another location does not answer the call The call returns to the original site for call answering Select this check box only on the advice of support personnel Enable Network The Enable Network Transfers check box is not selected by default If you Transfers do not select this check box CallPilot will transfer only local extensions If you use a Centralized Auto Attendant on an MCDN network you can enable network transfers to local and remote extensions on your system Examples of transfers that are when callers enter an extension while in the Auto Attendant or press 0 during a call answering session 24 NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes Enable Bilingual If you clear this check box alternate language prompts are not available Disabling bilingual operation affects e language designations for Automated Attendant greetings e voice prompt selections for callers who use the Automated Attendant e voice prompt selections for callers who transfer to mailbox greetings Primary Language Prompting occurs in this language Alternate The alternate language cannot be the same as the primary language Language Canadian Select the Canadian Pronunciation check box if you want voice prompts Pronunciation that include the letter z to be pronounced zed instead of zee The Canadian Pronunciation check box appears only if North A
34. able to reply to a message from an external caller the mailbox has to be configured with an Outdial method Refer to the Subscriber Mailbox Settings section of this guide for more information concerning Outdial settings Note The Reply feature can only be used to contact external callers if Caller ID has been presented to the BCM and therefore CallPilot If the message in the mailbox does not have an attached Caller ID CallPilot cannot dial the caller 56 NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes Examples of Dialling Translation Table Entries A Dialling Translation Table entry consists of an Input value and a corresponding Output value It may be necessary to alter the Caller ID number associated to a mailbox message so that CallPilot can reach the caller Example 1 BCM Uses Call Routing If the BCM uses Call Routing to access external lines then CallPilot must be instructed to use the routing digit s destination code s to access the external lines For example if the BCM uses the Destination Code 9 to access external lines this should be entered into the Dialing Translation table as follows e Input 0 Output 90 The above assumes that all Caller ID numbers are supplied with a preceding 0 This may vary dependant on the Telephony region Example 2 Reply to a Mobile Phone Caller via a Landline Instead of replying to a mobile phone on their mobile phone it is possible to instruc
35. aging type facility The choices are Internal Zone ge YP Overhead Paging Both or None The default is none select the Paging Zone to which the paging announcement will be Paging Zone played The zones available are zone 1 2 3 4 5 6 or All The default is 1 If the paging type is overhead paging this setting is ignored the box select 0 1 2 3 4 or 5 The default is 1 range is 5 300 seconds The default is 15 seconds Find Me Follow Me If a Find Me Follow Me user is a member of a Hunt Group enabling this disabled for Hunt option will stop Hunt Group calls at the FM FM user s extension from Groups being forwarded to FM FM destinations 7 Click the Submit button 8 The created mailbox will be displayed Mailbox List Mailbox Administration 77 Name 0 e Type NN commands yy Add Mailbox GENERAL_DELIYER Y MiB 100 General Delivery Change Activity Reset Password Geer SYSTEMMANASGERMB 102 Administrator Change Activity Reset Password Add Many Mailboxes Group Lists e 3 agent 221 Subscriber Change Delete Activity Reset Password Class of service 2 agent 222 Subscriber Change Delete Activity Reset Password info information 226 Information Change Delete Reset Password Auto Attendant Customer service Subscriber Change Activity Reset Password Fax 233 Subscriber Change Delete Activity Reset Password I el Custom Call Routing Jenkins Alan 259 Subscriber Change Delete Activity Reset Password Sales S00 Subscriber Cha
36. ailbox owners will have to manually trim the supplied Caller ID number to be able to Reply to the message NN40011 016 Issue 1 2 BCM Rls 6 0 59 CallPilot Manager amp Mailboxes Dialling Translation Table Use the following procedure to make entries in the Dialling Translation Table 1 In CallPilot Manager select the Configuration heading Mailbox Administration Auto Attendant Custom Call Routing Networking Contact Center Reports gt Configuration Operations Main Menu Add Mailbox hange Delete Wlalbox Group List Admuustration cysten Properties Operator Settings Logout 2 Click on Dialling Translation Table Logout Help Dialing Translation Table Mailbox Administration Input Value Output Value Commands Configuration System Properties Dialing Translation Properties Dialing Translation Table Switch Properties Fax Properties Service Directory Number Table Operations 60 change Delete Add NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes 3 Click on Add to make an entry in the table Dialing Translation Table Input Value Output Value Commands Add 4 Enter an Input value and a corresponding translated Output value and click Submit Dialing Translation Setup Input Value fo Output Value on Submit Cancel 5 The entry will appear in the table Feature Codes Dialing Translation Table Ur g
37. anging Existing Mailboxes cccceeecesseeeeeeeeees 40 Other Mailb0xX TY el 41 System Administrator Mailbox 41 General Delivery Malbon 41 GUS SU EN Meet 42 4 NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes Information d ele 42 Creating an Information Malbos 43 Advanced Mailbox Features ccccscsesssececseneseeeeneneeenes 45 Selecting Primary or Alternate Greetings 0 n nannnnnnennnennnennnnnne 45 Personal GC CTING S issescucesstermavscosswaxesacegavveedunwveisiuasrsesibevsoedepexeeuendes 46 Assigning a Target Aitendant 47 Off Premise Noticalion savin ncvicnanancunnaiwenavinacanaciak 47 OUMOOUNIG tee 49 OUD RE E 50 Ree ne RE 54 Fax Properties EIDEN 56 DANNO e E te AE 56 Examples of Dialling Translation Table Entries ccccceceeeeseeeeeeeeeeeeeeees 57 Dialing Translation PRODCMNCS vi cnits iuatacrantonacebiatsinlnatuddstetinidenanitsanntioetiialenawents 57 Dialling Translation E le 60 Veiane EE 62 VAG SPSS WO E 66 Olt PREMISE INOUMCATION EE 66 CUT OUNCE AAS LS E 69 Message FOPWANGING EN 70 Message Forwarding Settings cccccccsseseccceeeeeeeeeeeeeeseeseeesaeeeeeeseeeeeesaeeeeens 70 Greetings and Spoken Name 72 Personal Attendant n0aannnnnaannnnnnennnnenennnnnnsrnrnrnsrnrrresrrnrrersrnrnresrnrrressrnrrernenne 74 KE 74 Call ele e WEE 75 Find Me FONOW Me 75 MWEE 510101 6 H EEN 76 Silent Record a Call and the Mailbox Class of Service cccsee
38. ck the Submit button Fax Properties Settings Attribute Description S O System extension The system fax extension lets callers use the auto send feature on their fax machines to send faxes to the CallPilot system The Automated Attendant recognizes the fax tone and transfers fax calls to the system extension fax machine for printing The system extension must be a valid extension The system extension is not assigned by default Connect the fax machine to an Analog Telephone port on the system The system extension is available even if no Fax options are installed at your site The other properties are available only if you have installed the corresponding fax options System Name Allows you to name the extension if required i e Fax Line up to 16 characters long send The value can be from 0 99 and the default is 3 60 minutes and the default is 10 minutes Cover Page Stipulate whether a cover page is required The options are No cover page does not attach a cover page to Faxes Default cover page attaches a generic cover page to any Faxes Custom cover page allows you to attach a custom cover page to your faxes Dialling Translation lt may be necessary to configure the CallPilot Dialling Translation table to allow a CallPilot user to reply to messages in their mailbox which have been left by external callers Dialling Translation relates to the mailbox message Reply feature only Note In order for a mailbox user to be
39. e system configuration The call is paged to the appropriate paging zone or overhead speaker system or both If the page is unsuccessful because the paging facility Outdial Type Select Line and type the line number Line numbers must be between 1 999 for BCM450 and 1 332 for BCM50 Select Pool and type the line pool number or letter Select Route if for example routing is used to access a PRI line pool Enable Call Select this to assign screened transfers via the Auto Attendant to the screening mailbox owner Express Messaging Line Enable Mailbox Restrictions is busy with another page the system waits five seconds and retries the page every five seconds until the paging facility is available or the call park timeout expires whichever occurs first If the call park timeout NN40011 016 Issue 1 2 BCM RIs 6 0 33 CallPilot Manager amp Mailboxes Attribute expires first the caller hears The person you have called is not available followed by the subscriber s mailbox greeting If the page is unsuccessful for any other reason the call is un parked and the caller hears The person you have called is not available followed by the subscribers mailbox greeting While a call is being paged the system plays the mailbox spoken name and park string for example John Doe 101 The park string is played in the standard voice prompts or customized digits if you recorded them Bane Tae Select the required p
40. ead only Email address or a field where they can enter an Email address for forwarding purposes If available enter a destination e mail address for mailbox messages Attachment select the attachment type s you wish to receive in the forwarded message ensuring that your Email device can play WAV files or view TIF files as required just the ones flagged as Urgent Original Message None default the original message remains unchanged in your CallPilot mailbox The Message Waiting Indicator MWI on your telephone remains lit announcing the new message Mark as read when received by the recipient the original message remains in your CallPilot mailbox After your e mail 70 NN40011 016 Issue 1 2 BCM Rls 6 0 CallPilot Manager amp Mailboxes server receives the forwarded e mail message the MWI on your telephone goes out This option works only if the e mail server to which the message is forwarded supports delivery status notifications Mark as read when opened by the recipient the original message remains in your CallPilot mailbox After you open the forwarded e mail message the MWI on your telephone goes out This option works only if the e mail server to which the message is forwarded supports read receipt capability Delete when received by the recipient after your e mail server receives the forwarded e mail message the original message is deleted from your CallPilot mailbox and the MWI on your telephone goes out T
41. ed None Primary NVM Yes 30 30 Yes Yes Disabled None Alternate NYM Yes Operations Yes No No Yes Yes Yes No No oan En Cu WEE A3 Boe Co E Bom Yes Yes oo Si FG Op i Go RG Oo CES AJ om EES Ww ZS FP Om om o o oO o SS DOM Oo wo oO o Bin l lo iE e m im in e ant H Cp ito Go WR o fa Yes NN40011 016 Issue 1 2 BCM RIs 6 0 27 CallPilot Manager amp Mailboxes 3 The Class of Service page appears for the Class of Service you selected Configure the Class of Service as required Class of Service 1 Max Mailbox Msg Time 15 1 180 minutes EW 1 60 minutes 30 1 365 days 0 don t purge fi 1 30 minutes Remote Notification r P 1 120 minutes 3 1 20 Enable Outbound Transfer E Name Max Message Length Message Retention Period Max Greeting Length Enable Off premise Msg Notification Retry Intervals Max Number of Attempts Max Incorrect Password Attempts P 4 20 30 0 365 days J never expire Enable Networking EI Password Expiry Enable Personal Target Attendant Record a call Iw Disabled Please note that Silent Recording may be illegal in certain jurigdictions please consult your legal advisor before turning on this feature Recorded Call SFIP Destination Prompt Language User Interface Style Enable Message Forwarding Enable Find Me Follow Me Enable Find Me Fallow Me User Configuration Max Find Me Fo
42. eeeeeeeeeeeeeees 77 Adding an External Network Location for the Silent Record a Call Facility 80 Voicemail Feature CodeS ornini aaa N 83 Avaya Documentation LINKS s assasnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 84 NN40011 016 Issue 1 2 BCM RIs 6 0 5 CallPilot Manager amp Mailboxes CallPilot Manager amp Mailboxes Overview CallPilot Manager is a web based application that you use to set up and administer CallPilot applications CallPilot standard features include e Voicemail e Automated Attendant e Custom Call Routing CCR e Fax Answering CallPilot options include e Contact Center e Fax e Unified Messaging e Message Networking This guide leads you through the basic set up administration and operation of CallPilot Manager and the creation of CallPilot Mailboxes Voicemail The Fax Answering function is also described in this guide There are separate guides for Automated Attendant Custom Call Routing CCR Contact Center Fax Messaging Unified Messaging and Message Networking Required Information Before commencing installation it would be useful to determine Voicemail requirements Useful information would be e Number of Subscriber mailboxes required and which extensions they will be assigned to Number of Guest mailboxes required Number of Information mailboxes required Whether or not the General Delivery mailbox will be used Class of Service requirements for mailboxes users Any viable Group Lis
43. ession NN40011 016 Issue 1 2 BCM Ris 6 0 45 CallPilot Manager amp Mailboxes Personal Greetings lf your company subscribes to a CLID service you can record a Personalised mailbox greeting A Personalised mailbox greeting plays only for a person calling from the telephone number that you designate For the Personalised mailbox greeting to play the telephone number you enter must match the callers phone number exactly You can record up to three Personalised mailbox greetings but you can assign each greeting to only one telephone number The Personalised greeting would normally take precedence over any other greetings except where you have chosen to not accept messages when an Alternate greeting is selected In this case the Alternate greeting takes precedence over any other greeting including Personalised mailbox greetings 1 On a handset press F981 Follow the voice prompts or the display button options on your telephone to open your mailbox 2 Open the Greeting options menu a If you use the CallPilot interface press 82 b If you use the Norstar Voice Mail interface i Press ADMIN or 8 li Press GREET or 2 3 Press REC or 1 4 Press PERS or 3 to record a Personalised mailbox greeting 5 Enter a Personalised greeting number of 1 2 or 3 6 Press CHNG or 1 7 Enter the phone number maximum 10 digits that you are assigning the Personalised mailbox greeting to Press OK or to accept the phone number 8
44. et user ID 738662 Last successful login 2010 07 01 09 42 12 NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes 8 To access the Quick Install Wizard for CallPilot Manager Select the Configuration tab open the Applications folder select the Voice Messaging Contact Center link and then click Launch CallPilot Manager Task Navigation Panel Configuration Administration po Welcome DICH System FA Administrator Access H Resources H Telephony H Data Services EG Application Voice Messaging Contact Center Centralized Voice Messaging Voice Message Centers External Number Message Waiting Indication String AN 1 Conkact Center 3 WOCE a MeetMe Conferencing GE Advanced Paging Productivity Pa Silent Record a Call Network Storage Locations SFTP Dest Table Dest ID FTP Method FTP User FTP Password 9 You will be presented with a Security Alert Screen Read the alert and click Continue to this website to continue There is a problem with this website s security certificate The security certificate presented by this website was not issued by a trusted certificate authority Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server We recommend that you close this webpage and do not continue to this website Click here to close this webpage amp Continue to this website not recommended
45. his option works only if the e mail server to which the message is forwarded supports delivery status notifications Delete when opened by the recipient after you open the forwarded e mail message the original message is deleted from your CallPilot mailbox and the MWI on your telephone goes out This option works only if the e mail server to which the message is forwarded supports read receipt capability Current Signature This field displays your e mail signature allowing you to automatically atach this to the forwarded e mail message When you leave a message for another Message Forwarding user your signature is attached to the message that is sent to their e mail address as a xt file You could add your contact details to a signature making it easier for others to get in touch once they have recieved your message The default setting is None You can enter your e mail signature in the Add Signature Line text box A signature can be a maximum of 1024 characters long and spread across several lines of text if required This is an optional field Remove Current Signature This option only appears if you have previously stored a signature For more information on Message Forwarding please refer to the Message Forwarding Guide NN40011 016 Issue 1 2 BCM RIs 6 0 71 CallPilot Manager amp Mailboxes Greetings and Spoken Name You can record the mailbox name primary and alternate greetings and up to three personali
46. ick Submit 5 Select the Turn notification on check box Off Premise Notification Notification is currently turned OFF AA Turn notification on Phone 901244565253 Change Delete Add Start Time fj AM C PM End Time ooo C AM PM Message Type C Urgent Messages Only G All New Messages Submit Cancel 6 In the Start Time box enter the start time for the Off Premise Notification Enter the time in the HH MM format For example 06 15 select either AM or PM These buttons do not appear if your system uses a 24 hour clock In the End Time box enter the end time for the Off Premise Notification Enter the time in the HH MM format For example 11 30 Start Time 09 45 End Time 11 39 68 NN40011 016 Issue 1 2 BCM Rls 6 0 CallPilot Manager amp Mailboxes 7 Select either Urgent Messages Only or All New Messages Message Type Urgent Messages Only GG All New Messages 8 Click Submit The Off Premise Notification page reloads with the new Off Premise Notification information Outbound Transfer You can set up Outbound Transfer to transfer a caller who reaches your mailbox to a telephone number or extension that you assign Logout Help Outbound Transfer Extension Telephone For telephone numbers You can enter any digits trom Oto 9 as well as for a star for the number sign P for Timed Pause and D for a pause to recognize Dial Tone Allow Callers to reach you a
47. ime General Delivery Mailbox The General Delivery Mailbox is your company mailbox It is created automatically when the system is initialised for the first time The General Delivery Mailbox stores messages from callers when the Operator is not available or from callers who use a rotary dial telephone Usually the Receptionist or designated Operator checks for messages in the General Delivery Mailbox NN40011 016 Issue 1 2 BCM RIs 6 0 41 CallPilot Manager amp Mailboxes The default Class of Service for the General Delivery Mailbox is 1 You can change the Class of Service any time The General Delivery Mailbox can receive messages before it is initialised but you must initialise it before you can retrieve messages from it Default General Delivery Mailbox number and password combinations For a mailbox the default System fand the default number length Administrator system Administrator so the combined mailbox number of Mailbox number is Mailbox password is and password is 10 100000 100 1000000 1000 10000000 10000 100000000 100000 1000000000 1000000 10000000000 Guest Mailboxes A Guest mailbox is a Subscriber mailbox without a primary extension Create Guest mailboxes for people who do not have an operating extension but require a mailbox A Guest mailbox must be initialised by the mailbox owner before it can receive voice messages Guest mailboxes can provide a temporary employee wi
48. ing being selected you see the message Messages are NOT being accepted e f the mailbox is full you receive a warning Your mailbox is full Please erase those messages that are not needed e f Off Premise Notification is enabled this message appears You can use the Off Premise Notification to be notified at a location different from your telephone set when you receive a new or an urgent message e f Outbound Transfer is enabled this message appears You can use the Outbound Transfer to allow your callers to reach you at a destination different from your telephone set by the press of a key You can change the following features by clicking on the associated link Logout Help Welcome Alan Jenkins 0 broadcast messages l 0 new messages Off Premise Notification B 9 Outbound Transfer 0 saved messages Message Forwarding 0 unsent messages EE 0 new fax messages Personal Atten e oo TEEN Fax Settings Saved Tax Messages Call Forward Find Me Follow Me You can use the Off Premise Notification to be notified at a location different from your telephone set when you receive a new or an urgent message You can use the Outbound Transfer to allow your callers to reach you ata destination different from your telephone set by the press of a key You can use the Find Me Follow Me to allow simultaneous ringing of maximum 5 external destinations when a callis offered to your desk phone Also this feature allows
49. ity Reset Password a Class Of Service Sharp Paul 223 Subscriber Change Delete Activity Reset Password Fax 225 Fax Overflow Change Delete Auto Attendant Custom Call Routing 26 NN40011 016 Issue 1 2 BCM Rls 6 0 CallPilot Manager amp Mailboxes 2 The Class of Service page appears Click the Change link for the Class of Service you want to change Main Logout Help Class of Service Mailbox Administration Add Mailbox e Password Change Delete Mailbox e Max Max Expiry Enable Add Many Mailboxes Msg Greeting Retry Days Personal Recorded Group Lists Length Length Intervals Enable 0 365 Target Call User Class of Service Min Min Min Outbound O never Atten SFTP Interface Name 1 60 1 30 1 120 Transfer expire dant Destination Style 30 Yes Yes Auto Attendant 15 3 5 Yes 90 Yes Disabled None Primary NVM oe Yes 5 90 Yes Yes Disabled None Alternate NVM Change Yes 10 90 Yes Disabled None Primary NVM Change Yes 10 90 Yes Yes Disabled None Alternate NVM No 15 60 No No Disabled None Primary NVM No 15 60 No No Disabled None Alternate NVM Yes 30 30 Yes Disabled None Primary NVM Yes 30 30 Yes Yes Disabled None Alternate NVM Yes E 90 Yes Disabled None Primary NVM Yes 5 90 hes Yes Disabled None Alternate NYM No 10 90 No No Disabled None Primary NVM No 10 90 No No Disabled None Alternate NVM Yes 15 60 Yes Disabled None Primary NVM Yes 15 Mes Yes Disabled None Alternate NYM Yes 30 30 Yes Yes Disabl
50. lass of Service section of this guide Outdial is set up for the Mailbox refer to the Adding a Subscriber Mailbox section of this guide NN40011 016 Issue 1 2 BCM RIs 6 0 49 CallPilot Manager amp Mailboxes 1 On a handset press F981 Follow the voice prompts or the display button options to open your mailbox a If you use the CallPilot interface i Press 80 to open the Mailbox Options ii Press 9 ili Press 3 to open the Outbound Transfer menu b If you use the Norstar Voice Mail interface i Press ADMIN or 8 li Press 8 to open the Outbound Transfer menu 3 Press ADMIN or 1 to set up Outbound Transfer or if you have previously set up Outbound Transfer press CHNG d Press PHONE to select an external phone as the destination 5 Enter the destination phone number and press OK or Depending on the Mailbox Outdial type you may need to enter a digit before the destination phone number For example if a PRI pool is accessed by pressing 9 i e by use of Call Routing then this digit will need to be entered before the destination phone number This does not apply for regular line pools as the pool is specified in the Mailbox Outdial settings 6 Press OK or to accept the destination number 7 Press CHNG or 1 to turn Outbound Transfer on 8 Press QUIT or 9 Press the Release key to end the session Group Lists Group Lists are lists of Mailboxes assigned to a Group Mailbox number For example a Sales de
51. lephone rings 5 Pick up the handset Do not use Handsfree 36 NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes 6 After the tone record your prompt 7 After you finish recording your prompt click the Stop button 8 To listen to the prompt click the Play button or to save the recording click the Save button Note Do not forget to click Save before replacing the receiver otherwise the recording will be lost 9 Click the Close button and replace your telephone handset Adding Many Mailboxes You can save time by creating multiple mailboxes when you set up CallPilot for the first time or when you need to add a large number of mailboxes to your system Adding many mailboxes creates Subscriber mailboxes for the range of extensions that you define You must use extensions that are not already assigned to mailboxes To make the most effective use of adding multiple mailboxes identify people who need a non standard Subscriber mailbox Create these mailboxes individually Use Add Many Mailboxes to add the remaining mailboxes The mailboxes created using Add Many Mailboxes have the following characteristics e The mailbox number is the same as the extension number e The mailboxes have the same settings for Class of Service Call screening Message Waiting Outdialing and Display in Directory e The mailbox name is taken from the extension names assigned on your system e f extension names are not prog
52. ler information on your screen when the call goes to voice mail Select the Display Caller Information check box if required This allows you to select which calls you want to retrieve with F987 IT Forward Calls To Voicemail kW Display Caller Information 3 Click Submit Find Me Follow Me Find Me Follow Me allows calls received on your desk phone to be broadcast forwarded to external telephone numbers Find Me Follow Me Schedule List ID Schedule Name Day StartTime End Time Commands 1 Change 2 Change 3 Change 4 Change 5 Change External Destination List 1 Always Change 2 Always Change 3 Always Change 4 Always Change 5 Always Change NN40011 016 Issue 1 2 BCM RIs 6 0 19 CallPilot Manager amp Mailboxes There are two tables displayed on the Find Me Follow Me page e Schedule List defines the times when the Find Me Follow Me feature should be active on the BCM e External Destination List allows 5 individual destination numbers to be entered each associated to a specific schedule or the Always schedule whereby the destination number will always be rung when the primary phone is rung For more information on this feature please refer to the Find Me Follow Guide Silent Record a Call Silent Record a Call enables a mailbox user to enter a feature code F989 and record the current telephone conversation they are having with another party The recording can be announced along with a recording t
53. llow Me Calls Per Set None Primary e CallPilot m E Cancel 4 Click the Submit button NN40011 016 Issue 1 2 BCM Rls 6 0 CallPilot Manager amp Mailboxes Class of Service Settings Attribute Description Name The name of the Class of Service for example Admin The name and the Class of Service number are shown when you select a Class of Service during mailbox administration The name can be a maximum of 16 alphanumeric characters and cannot contain blank Max Mailbox Msg Time The total message time available to a mailbox The maximum message time is 180 minutes Mailboxes have a Never Full mailbox feature that lets a caller leave a message in a full mailbox The message is stored in the mailbox but cannot be accessed until a saved message is deleted length is from 1 to 60 minutes The number of day s messages is saved in a mailbox Message retention period is from one to 365 days or 0 indefinitely Max Greeting Length The maximum length of a mailbox greeting Greeting length is from 1 to 30 minutes Enable Off premise Message Redirects messages to another extension telephone Notification Remote Notification number or pager Dialling restrictions that apply to outdial lines apply to Off premise Message Notification Retry Intervals For Off premise Message Notification the minutes between attempts to notify the recipient of a new or urgent message The retry interval is fr
54. merican English is the primary or alternate language By default is last name User Interface CallPilot as their mailbox handset interface Default is not selected Name Prefix The default is 11 If CallPilot User Interface is enabled this value must be specified and cannot conflict with the Group List leading digit This value is ignored if you do not enable CallPilot User Interface Special Prefix The default is 19 If CallPilot User Interface is enabled this value must be specified and cannot conflict with the Group List leading digit This value is ignored if you do not enable CallPilot User Interface Primary UI Style Select NVM or CallPilot as the primary User Interface mailbox options style Enable CallPilot User Interface must be enabled to allow the CallPilot option to be selected Outgoing SMTP Enter the IP address of the Email server on your network e g your Mail Proxy server Microsoft Exchange Server Alternatively some Internet Service Providers Account Name amp ISP s require you to use specific mail servers with login details Account Password Name amp Password when sending outgoing emails If this is a requirement for your provider enter the details into these fields If you are unsure please check with your ISP Outgoing SMTP This defaults to port 25 but you can change this by typing into this field Port Outgoing SMTP This option allows a level of security between the entered mail server and
55. nable Networking E Enable Personal Target Attendant Record a call Disabled Please note that Silent Recording may be illega E k a please consult your legal advisor before turning on this feature Recorded Call SFTP Destination Prompt Language Primary User Interface Style CallPilot Enable Message Forwarding E Enable Find Me Follow Me E Enable Find Me Follow Me User F Configuration Max Find Me Follow Me Calls Per Set ns Cancel 5 When Record a Call has been enabled F989 recorded calls will be left in the user s mailbox as a standard message If SFTP destinations have been configured refer to the Adding an External Network Location for the Silent Record a Call Facility section of this guide they can be selected from the Recorded Call SFTP Destination drop down list Only the Destination IDs configured will be listed If an SFTP Destination is selected calls will also be sent to these destinations as well as in the user s mailbox 6 Click the Submit button when finished Ensure any mailbox owner wishing to use Record a Call has the appropriate Class of Service assigned NN40011 016 Issue 1 2 BCM Rls 6 0 19 CallPilot Manager amp Mailboxes Adding an External Network Location for the Silent Record a Call Facility 1 From within Element Manager open the Applications folder and select the Voice Messaging Contact Center link The Silent Record a Call Network Storage Locations
56. nauthorized Checking login to mailboxes The feature does not allow a mailbox subscriber to have a password that is considered trivial Group List Leading This digit is used as the prefix for Group Lists during addressing You cannot create mailboxes with numbers that start with this digit The default setting for the Group List Leading Digit is 9 For example if you assign as 9 the Group List leading digit 901 to 999 is your range for Group Lists Minimum Message In the Minimum Message Length box type a value between 500 3000 Length milliseconds 0 5 seconds to 3 seconds for the shortest allowable message length The default is 3 seconds 3000 milliseconds Enable External The default for this check box is not selected If you do not enable external Initialisation initialisation subscribers can initialise their mailboxes only from a local extension This prevents unauthorized access to mailboxes Make Directory If you clear the check box access to the Company Directory is removed Available from the Automated Attendant Enable General Default is selected If you clear the check box callers who cannot transfer Delivery Mailbox to an attendant are returned to the Auto Attendant or disconnected according to the Return to AA setting If you do not regularly check the General Delivery Mailbox clear the check box Enable Redirect If redirect DN is enabled voicemail uses the original dialled number when DN it receives
57. nge Activity Reset Passyvrord Hetworking Contact Center Configuration Operations 34 NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes 9 You can now record the Spoken Company Name for the mailbox Click on the Change link for the mailbox to record the spoken name Mailbox List Name Number Type Commands Change Activity Reset Password GENERAL _DELIYER Y MB 100 SYSTEM MANAGER MB 102 3 agent EEN 2 agent ERR into information 226 Customer service ERT Fax 255 Jenkins Alan 259 Sales 300 General Delivery Administrator Subscriber Subscriber Information Suk SUbeScrib Subscriber Subscriber Change Activity Reset Password Change Delete Activity Reset Password Change Delete Activity Reset Password Change Delete Reset Password Change Activity Reset Passveord Change Delete Activity Reset Password Change Delete Activity Reset Password Change Activity Reset Passyrord information Note The spoken Company name can also be recorded when initialising a mailbox Refer to the Initialising a Mailbox section of this guide for more 10 Click on the Voice link and follow the instructions detailed in the Recording Mailbox Names using CallPilot Manager section of this guide Subscriber Mailbox 259 Extension Last Name First Name ss of Service Find Me Follow Me Display In Directory 259 Jenkins Alan Change m Enable Message Waiting Enable
58. nge Delete Mailbox Max Max Expiry Enable Add Many Mailboxes Msg Greeting Retry Days Personal Recorded Group Lists Length Length Intervals Enable 0 365 Call User Class of Service Min Min Min Outbound O never SFTP Interface Name 1 60 1 30 1 120 Transfer expire Destination St Auto Attendant 20 Yes 5 vil 0 Yes vd Disabled None Primary Change 30 Custom Call Routing Networking 15 15 Yes Yes Yes Disabled None Alternate Change Disabled None Primary Change Disabled None Alternate Change Disabled None Primary Change Disabled None Alternate Change Disabled None Primary Change Disabled None Alternate Change Disabled None Primary Change Io E IM 1D in H oa N e Configuration Operations CH Disabled None Alternate Change 3 gt Disabled None Primary Change ER E e AA E Co Ei 9 Co N Disabled None Alternate Change jaak GA Disabled None Primary Change ECH S A Em Disabled None Alternate Change Vu Disabled None Primary Change DER O E E Cp EE Co H o gt o E Op 8 Ca SS SO Oo OO oO oO oO P PS OO Oo oO oO oO o jai D N N Disabled None Alternate Change NN40011 016 Issue 1 2 BCM RIs 6 0 77 CallPilot Manager amp Mailboxes 78 3 The Class of Service will be displayed Class of Service 1 Name pO Max Mailbox Msg Time is 1 130 minutes Max Message Length 3 1 60 minutes Message Retention Period 30 1 365 days 0 d
59. ngle digit hour and minute with a zero 11 Press AM or 1 or PM or 2 12 Press OK or to accept the stop time 13 Press YES or 1 if you want to set up another destination number or press NO or if you do not want to set up another destination number 14 Press NEXT or to accept the start time that you entered or press CHNG or 1 to change the start time 15 Press NEXT or to accept the stop time that you entered or press CHNG or 1 to change the stop time 16 Press OK or if you want to be notified when you receive a new message or press CHNG or 1 if you want to be notified only when you receive an urgent message 17 Press the Release key to end the session Outbound Transfer You can set up Outbound Transfer to transfer a caller who reaches your mailbox to a number that you assign A caller can use Outbound Transfer from any tone dial telephone and you can direct your Outbound Transfer calls to any telephone You can tell callers about this feature in your greetings Remember to tell them what number to press to transfer e lf you use the Norstar Voice Mail interface tell callers to press 7 e If you use the CallPilot interface tell callers to press 9 Note To enable Outbound Transfer the following must be checked Outcalling Channels are configured in System Properties refer to the System Properties section of this guide The Mailbox owner is allowed to use this feature as defined in Class of service refer to the C
60. om 1 to 120 minutes Max Number of Attempts For Off premise Message Notification the number of attempts the system makes to notify the recipient of a new or urgent message The number of attempts is from 1 to 20 Lets a caller who reaches a mailbox transfer to an external telephone number or an extension Max Incorrect Password The maximum number of incorrect password attempts Attempts before a mailbox owner is locked out of their mailbox The incorrect password attempts are from 4 to 20 The maximum length of time a mailbox password is active The password expiry is from 1 to 365 days or 0 never expires Enable Networking If the Message Networking option is installed lets callers send messages to different mailboxes at various sites on a communication network Enable Personal Target Lets subscribers set up a Personal Target Attendant If Attendant not callers are directed to the Target Attendant that is specified in the Greeting Table Record a call Lets a subscriber record calls using Record A Call Feature 989 If your jurisdiction does not permit this feature set this setting to No for all Classes of Service Records a call and stores it in your mailbox This feature also stores the message in a network location if one is specified in the Class of Service to which the subscriber mailbox belongs or in the agent s parameters Recorded Call SFTP Destination This option appears only if Intelligent Contact Center ICC ke
61. on t purge Max Greeting Length fi 1 30 minutes Enable Off premise Msg Notification Remote Notification RI Retry Intervals P 1 120 minutes Max Number of Attempts 3 1 20 Enable Outbound Transfer Iw Max Incorrect Password Attempts fo 4 20 Password Expiry on 0 365 days 0 never expire Enable Networking mw Enable Personal Target Attendant M Record a call Disabled Please note that Silent Recording may be illegal in certain jurisdictions please consult your legal advizor before turning on this feature Recorded Call SFTP Destination None Prompt Language Primary User Interface Style CallPilot Enable Message Forwarding 4 Enable Find Me Follow Me we Enable Find Me Follow Me User rd Configuration Max Find We Follow Me Calls Per Set ji cancel NN40011 016 Issue 1 2 BCM Rls 6 0 CallPilot Manager amp Mailboxes 4 From the Record a Call drop down box select whether the recording will be Announced or Silent Class of Service 1 Name FO Max Mailbox Msg Time fis 1 180 minutes Max Message Length EN 1 80 minutes Message Retention Period bn 1 385 days 0 don t purge Max Greeting Length fi 1 30 minutes Enable Off premise Msg Notification Remote Notification M Retry Intervals 5 1 120 minutes Max Number of Attempts 3 1 20 Enable Outbound Transfer E Max Incorrect Password Attempts 9 4 20 Password Expiry so 0 365 days 0 never expire E
62. onal attendant when a caller is instructed to press O from your mailbox greeting 1 Select Extension and enter the extension number or select System Attendant Click Submit Logout Help Personal Attendant Extension DG System Attendant Submit Cancel Fax lf the fax messaging keycode is applied you can pre set a destination where your faxes are printed 1 Select Extension and enter the extension number or select Telephone and enter the telephone number Logout Help Fax Preset Destination Extension Telephone For telephone numbers you can enter any digits tram Oto 9 as well as for a star for the number sign P for Timed Pause and D for a pause to recognize Dial Tone Submit Cancel 2 Click Submit 74 NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes Call Forward You can forward your telephone to automatically direct calls to your mail box 1 Select the Forward Calls To Voicemail check box Main Logout Help Call Forward Forward Calls To Voicemail W Display Caller Information Select the Display Caller Information setting ta see the name or number of the person leaving a message in your mailbox on your telephone display ecreen To answer the call once the caller has reached you voicemail you can use the Fos feature Submit Cancel 2 If you forward your telephone to voice mail you can have the option to display cal
63. one or silent recording can be invoked Note Silent Record a Call is a call recording method with distinct configuration and usage procedures to the Professional Call Recording feature Professional Call Recording is not described in this guide Please refer to the Professional Call Recording Guide for more information on this feature 1 To determine whether silent or non silent record call is utilised login to Element Manager and select the Configuration tab and open the Telephony folder followed by Global Settings folder and select Advanced Feature Settings link The Silent Monitor settings will be displayed on the right of the screen Task Navigation Panel Advanced Feature Settings Configuration Administration System Wide Call Appearances Control Auto associate SWCA key to call Manually while parked e Invoke SWCA parking by Hold I7 Include UC calls when auto associating I Include UC calls when invoked by Hold l F Telephony SEN 5 9 Global Settings MONN Blocking 8 Feature Settings Tone 141 IP Terminal Feature Pulse 141 DMC Feature List BRI a O sl A System Speed Dial Bees i Kiei Panpa Silent Monitor SL Lines Monitoring mode Non silent T i Loops l L are ee Number of SM sets 5 ele Dialing Plan SM password et T Ring Groups E E Call Security Call Log Space 9 Hospitality Reset Logs Hunt Groups d Call Detail Recording 9 Call Rec
64. ording F Data Services CH Applications 76 NN40011 016 Issue 1 2 BCM Rls 6 0 CallPilot Manager amp Mailboxes a Silent Choose Silent if you the recording to take place without a recording tone to play b Non silent Choose Non silent if you want the Agent and the Caller to hear a conference tone when recording is due to commence Within the mailbox Class of Service there are options available for the record call facility The options include settings that determine whether the recording is Announced or Silent If Announced is selected the caller and mailbox owner will hear an audible prompt to state that recording will take place If Silent is selected then no recording prompt will be played There are also options within Element Manager to determine where the recorded call will be saved As an alternative to saving the recording in the mailbox itself the recording can be saved to a centralised SFIP destination When an SFTP folder is defined as a storage location on the network these storage locations must be on an SCP server The BCM supports OpenSSH 3 7 Silent Record a Call and the Mailbox Class of Service 1 To view the options for the Silent Record a Call facility select the Class of Service to which the mailbox will be assigned 2 Select the Change link In this example Class of Service 1 has been selected Main Logout Help Class of Service Mailbox Administration Add Mailbox Password Cha
65. ork all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAY A COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREIN
66. part of the material may be reproduced in any form without the prior written permission of a duly authorised representative of ITEL NN40011 016 Issue 1 2 BCM Rls 6 0 3 CallPilot Manager amp Mailboxes Table of Contents CallPilot Manager amp Mailboxes ccssseeeseeeeeeeenees 6 ODN CV CW eieiei 6 Reguired Wat Ee EE 6 EE eege 7 Bleu e 8 Call POC IW ALES UNO saz clots ote ae ects al ad ees head eet vated oad even ede hen eee 8 CallPilot Manager System Wide Settings ccccccccccsseeeeeeeeeeeeeeeeseeeeeeeeeeaaaees 8 Basic Mailbox Seb EE 9 QUICK instal WV IZANG EE 10 CallPilotQuick EE nd CN 14 Accessing CallPilot Manager via Element Manager n nannnaannna 15 Accessing CallPilot Manager from Internet Explorer 19 SE Elei EEEE EE statis EE EE 21 CallPilot Manager Interface 21 SV SIEMUPIODSMICS ee Sieh cred tes Eet 22 System Properties Settings eher 24 GlaSS ee 26 Editing a Class of Gervice 26 Class of Service Settings ccccccccsssseccccceeseeceeceeeeeeeeeeseeaeeeeeeeueeeeeesssegeeeeeeeas 29 Installing Mailboxes A 30 Adding a Subscriber Malo 30 Subscriber Mailbox Settings srice r eed 32 Recording Mailbox Names using CallPilot Manager 36 Adding Many Malboxves AA 37 Add Many Mailboxes Settings ccccccccceceeeceeseeeeeeeeeeeeeeeesseeeeeeeeseaeeeeeesaeees 38 JEE leie A WAN DOK nsa 39 Recording Primary or Alternate Greetings c cssseesseeeeeeeeeeees 40 Viewing and Ch
67. partment might have all their Mailboxes assigned to Group List 901 If a Mailbox owner wishes to send a message to everyone in Sales they will record a message and send it to mailbox 901 You can create a maximum of 99 Group Lists on your system Each Group List can contain a maximum of 300 mailboxes and requires e The Group List name maximum 16 characters long e The mailbox numbers to include in the group 50 NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes After you create a Group List you can change the mailboxes included in the list record a new list name view the Group List or delete the Group List During system installation a number from 0 to 9 default 9 is assigned as the Group List leading digit The default Group List numbers are 901 to 999 If the leading digit is 5 the Group List numbers are 501 to 599 Group List numbers are three digits long A mailbox must be initialised before you can add it to a Group List 1 From the Main CallPilot Manager Main menu click the Group Lists link The Group Lists page appears Help Mailbox List Mailbox Administration ie Se ee Ld ee General Delivery Change ctivity Reset Passyrord Add Mailbox GENERAL DELIVERY MB 10 Change Delete Wels SYSTEM_MANAGER MB 102 Add bany Mailboxes gt sans Test Emily 18 lass of Service Sharp Paul 497 Fax 225 Mail Fax 231 Admin 235 303 303 303 Greetin Greeting 333 sales 4
68. perties as required and click Submit Voice Mail Version Max Outcalling Channels Enable Voice Mail Enable Group List Enable Trivial Password Checking Group List Leading Digit Enable External Initialization Make Directory Available Enable General Delivery Mailbox Enable Redirect DN Enable Bilingual Primary Language Alternate Language Canadian Pronunciation Directory Search By Enable CallPilot User Interface Name Prefix Special Prefix Primary Ul Style Outgoing SMTP Mail Proxy Server Account Name Password Outgoing SMTP Port Outgoing SMTP requires encryption TL Enable Message Forwarding User Administration Message Forwarding From E Mail Address Minimum message length Enable Network Transfers system Properties 500 3000 miliseconde d E This tem is used for the Centralized Voice Mail feature only d L English UK v English North American ze for North American English only for North American English only d Maximum Find Me Follow o 0 24 Sessions Me Sessions Disable Find Me Follow Me FMC user passwords Submit TD Cancel NN40011 016 Issue 1 2 BCM Rls 6 0 BW 23 CallPilot Manager amp Mailboxes System Properties Settings Attribute Description Max Outcalling The maximum number of channels used for calls generated by voicemail Channels e g Off Premise Notification Outbound Transfer amp
69. rammed the mailbox number is used Note A mailbox is not created if A mailbox with the same number already exists The extension is used by another mailbox The extension is identified as a CallPilot voice port There is no phone associated with the extension connected to the system You must have a phone connected to the system for each mailbox you create NN40011 016 Issue 1 2 BCM Ris 6 0 3 CallPilot Manager amp Mailboxes 1 Click the Mailbox Administration heading Click the Add Many Mailboxes link The Add Many Mailboxes screen appears Main Logout Help Mailbox List Mailbox Administration Name Number Type commana yy Add Mailbox GENERAL_DELIVER MB 100 General Delivery Change Activity Reset Password a SYSTEM_MANAGER MB 102 Administrator Change eit e ron Fret Woods Andre EEN Subscriber Change Delete Activity Reset Password Class of Service Sharp Paul 223 Subscriber Change Delete Activity Reset Password uto attendant Fax 225 Fax Overflow Change Delete Auto Attendant 2 The Add Many Mailboxes screen appears Enter the mailboxes ranges to be created and other required parameters and click Submit Main Logout Help Add Many Mailboxes From Extension To Extension Class of Service 1 Display In Directory z Enable Message Waiting M Outdial Type None LinePool Enable Call Screening D Submit Cancel Add Many Mailboxes Settings From Extension To E
70. rd e Recording the mailbox owner s name in the Company Directory 1 Ona handset press F981 2 Log on by following the voice prompts The default Mailbox password is 0000 3 You will be prompted in the display to change your password Must change pswd 4 Enter a new password from 4 to 8 digits long that does not start with 0 and press OK or 5 Re enter your new mailbox password and press OK or 6 At the tone record your name in the Company Directory It is recommended to include your mailbox number in the recording For example Pat Smith mailbox 5813 7 Press OK or to end the recording 8 Press OK or to accept the recording or press PLAY or 1 to listen to the recording or press RETRY or 2 to re record your name 9 Press the Release key to end the session NN40011 016 Issue 1 2 BCM Ris 6 0 39 CallPilot Manager amp Mailboxes Recording Primary or Alternate Greetings Only a Primary mailbox greeting is necessary but you can record an Alternate mailbox greeting for times when you are out of the office such as holidays If you do not record any mailbox greetings your Company Directory name recording plays to callers who reach your mailbox followed by the standard system mailbox prompt 1 On a handset press F981 Follow the voice prompts or the display button options to open your mailbox 2 Open the Greeting options menu a If you use the CallPilot interface press 82 b If you use
71. rget Attendant to the CallPilot Operator The display shows the extension you entered 5 Press the Release key to end the session Off Premise Notification You can program CallPilot to call you at a phone number an extension or a pager when you have a message lf you program CallPilot to call you at a phone you are prompted to enter your password before you can listen to your messages You can receive notification of a message at a maximum of five different destination numbers NN40011 016 Issue 1 2 BCM RIs 6 0 47 CallPilot Manager amp Mailboxes lf the destination type is Phone you must assign start and stop times so that you are there to receive the call The start and stop times apply to all five notification numbers The recipient of an Off premise Message Notification call hears the following voice prompt Message for name of mailbox owner To log on press 1 If you have received this call by mistake please press 2 NOTE To enable Off Premise Notification the following must be checked e Outcalling Channels are configured in System Properties refer to the System Properties section of this guide e The Mailbox owner is allowed to use this feature as defined in Class of Service refer to the Class of Service section of this guide e QOuidial is set up for the Mailbox refer to the Adding a Subscriber Mailbox section of this guide To set up Off premise Message Notification to a phone number 1 On a
72. s send faxes to the main site telephone number Fax Answering is available even if you do not have Fax Keycodes installed on your system With Fax Answering enabled a fax call that is directed to the Auto Attendant or CCR is automatically transferred to a specified extension The extension is usually a fax machine connected via an Analogue Terminal Adapter ATA To set the Fax properties 1 Launch CallPilot Manager 54 NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes 2 Click the Configuration heading Then select the Fax Properties link Main Logout Help Configuration Please choose a configuration option eme Contact Center Configuration system Properties i Dialing Translation Properties e Dialing Translation Table Switch Properties Fax Properties ervice Directory Number Table Operations 3 In the System Extension field enter the fax extension number Configure any additional required properties Fax Properties System IT Extension System r Name Number of 3 a Retries S 0 99 Retry ara fio 1 60 minutes Cover Page No Cover Page Default Cover Page Custom Cover Page Load Custom e Cover Page From Browse Submit Cancel NN40011 016 Issue 1 2 BCM Rls 6 0 55 CallPilot Manager amp Mailboxes Note If the Fax Messaging Fax Suite keycode have not been enabled you will only see the System Extension field 4 Cli
73. scrib Fax On Demand Fax Overlow Network ARIS Network Site Available Subscriber Mailboxes 15 Available Mailboxes are determined by the Keycode purchased and currently created mailboxes 4 From the Mailbox Type list box select Subscriber Click the Submit button Add Mailbox Mailbox 259 Mailbox Type Subscriber Available Subscriber Mailboxes 5 Cancel NN40011 016 Issue 1 2 BCM Rls 6 0 31 CallPilot Manager amp Mailboxes 5 The Subscriber Mailbox page appears Subscriber Mailbox 259 Extension Last Name First Name Class of Service Find Me Follow Me Change Display In Directory Enable Message Waiting Enable Auto Login L None Line Pool Outdial Type Alternate Ext 1 oOo Alternate Ext 2 Alternate Ext 3 Alternate Ext 4 Alternate Ext 5 Enable Call Screening LI Enable Mailbox Restrictions Express Messaging Line LI Fax only L Page Type Paging Zone Page Retries Retry Interval 5 300 seconds Find Me Follow Me disabled for E hunt groups 6 Configure the Subscriber Mailbox properties as required and click Submit Subscriber Mailbox Settings Attribute Description I The extension that the mailbox will be assigned to It is generally good Extension practice to match the mailbox number to the extensions number Last name of the mailbox owner First name of the mailbox owner 32 NN40011 01
74. t CallPilot to dial the caller s landline The Dialing Translation table entry could be as follows e Input 0773 256 4312 Output 0151 426 2580 The above example assumes that the mailbox Outdial method is set to Line or Pool i e no routing Destination Code digits are required Dialing Translation Properties Before configuring the Dialing Translation Table entries it is necessary to configure the Dialing Translation Properties At the very least the Enable Reply Translation feature should be enabled to allow CallPilot to use the Dialing Translation when a mailbox owner replies to a message Use the following procedure to set the Dialing Translation Properties NN40011 016 Issue 1 2 BCM Ris 6 0 97 CallPilot Manager amp Mailboxes 1 In CallPilot Manager select the Configuration heading Main Logout Help Main Menu Mailbox Administration Add Mailbox hange Delete Malbox Auto Attendant Group List Administration oyster Properties Custom Call Routing Operator Settings Logout Hetworking Contact Center Reports Configuration Operations 2 Click on Dialing Translation Properties Main Logout Help Configuration Mailbox Administration Please choose a configuration option Configuration System Properties Dialing Translation Properties d Dialing Translation Table Swich Properties Fax Properties Service Directory Number Table Operations 58
75. t application Requirement for Fax Answering 6 NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes PC Requirements Computer requirements The computer you use to run CallPilot Manager must have e Windows XP Professional SP3 Windows Vista Business Ultimate or Enterprise 32 bit or 64 bit versions or Windows 7 e 64MB RAM 10 MB disk space minimum e screen resolution of 1024 X 768 pixels Browser requirements CallPilot Manager supports these browsers e Internet Explorer 6 0 7 0 and 8 0 set IE to Check for newer versions every visit to the page NN40011 016 Issue 1 2 BCM RIs 6 0 7 CallPilot Manager amp Mailboxes Flow Charts The following flow charts guide the user through the sections of this document CallPilot Initialisation Use the following procedure overview to initialise CallPilot Manager CPM Was CPM initialised using the CallPilot Quick Install Wizard Refer to the System Start up Guide for more information CallPilot Manager Refer to the Quick Install Wizard and Installation complete Accessing CallPilot Manager sections of this guide CallPilot Manager System Wide Settings Use the following procedure overview to configure the system wide settings set the System Properties Refer to the System Properties section of this guide Configure Class of Service Refer to the Class of Service section of this guide 8 NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot
76. t the Outbound Destination you specified Submit Cancel 1 Select Extension or select Telephone In the Extension box enter the extension number or in the Telephone box enter the telephone number Extension Telephone For telephone numbers You can enter any digits from Oto 9 as well as for a star for the number sign P for Timed Pause and D for a pause to recognize Dial Tone Note If callers need to be transferred to an external telephone number please ensure that out dialling capability is enabled for the mailbox NN40011 016 Issue 1 2 BCM Rls 6 0 69 CallPilot Manager amp Mailboxes 2 Select the Allow Callers to reach you at the Outbound Destination you specified check box Allow Callers to reach you at the Outbound Destination you specified 3 Click Submit Message Forwarding You can configure the system to forward any voicemail messages to an external email address through the message forwarding feature Message Forwarding IT Enable Message Forwarding Email Address Message Type All New Messages Urgent Messages Only Original Message None Attachment IT WAV voice IT Fax Current Signature None Add Signature Line Submit Cancel Message Forwarding Settings Enable Message Forwarding You must tick this box to enable the Message Forwarding service Email Address Depending on the CallPilot Manager configuration users will either see a r
77. tab click on the BCM button select Mailbox Manager and click on Run Welcome to BCM Applications Mailbox Manager TT No update required gt Callpilot Manager No update required User Applications No update required Activity Reporter Basic No update required Business Applications No update required Business Element Manager No update required currently a x Sola Locators CE 3 The Login screen will appear Enter the mailbox number and password for the mailbox to be configured Mailbox Number Mailbox Password User ID Password Cancel 4 If the mailbox has not been initialised you will be prompted to enter a new password Microsoft Internet Explorer i x A You must change the mailbox password Please enter a new password and its confirmation NN40011 016 Issue 1 2 BCM Rls 6 0 63 CallPilot Manager amp Mailboxes 5 Enter the old password By default the password will be 0000 then enter and confirm the new password Click Submit Password Change Old Password Iesse Hew Password Iesse Confirmation Iesse Cancel 6 The welcome screen will be displayed for this mailbox Logout Help Welcome Alan Jenkins My Mailbox 0 broadcast messages Change Password ei SS ae Off Premise Notification DEE Outbound Transfer 0 saved messages Message Forwarding 0 unsent messages a 0 new fax messages Personal Attendant Fax Settings
78. te Users Find Me Follow Me Administration Guide Find Me Follow Me User Guide 84 NN40011 016 Issue 1 2 BCM RIs 6 0
79. th CallPilot services give clients access internal messaging and call routing and let customers leave telephone orders When you create Guest mailboxes assign mailbox numbers that begin with the same digit This identifies the mailbox type Create Guest mailbox numbers that begin with a digit that is different from the Subscriber mailbox numbers For example if Subscriber mailbox numbers start with two Guest mailboxes can start with the number four Note To create a Guest Mailbox follow the same procedure as for Subscriber mailboxes however you do not need to enter an extension number Information Mailboxes Information mailboxes play an informative message to callers who access it An Information mailbox must be initialised before it can play an information message Callers cannot leave messages in Information mailboxes Information mailboxes do not have operating extensions They are maintained by the System Administrator or a mailbox owner who would be responsible for setting the password and maintaining the greeting The greeting is the message played to callers 42 NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes Information Mailboxes can be accessed by callers via a CCR tree or by transfer from an extension use F986 Creating an Information Mailbox 1 Click the Mailbox Administration heading 2 Click the Add Mailbox link The Add Mailbox page appears Add Mailbox Mailbox Mailbo
80. ting Networking Contact Center Reports Configuration Operations Accessing CallPilot Manager from Internet Explorer CallPilot Manager can also be accessed directly from Internet Explorer This method of access is an alternative if you cannot gain access via Element Manager 1 Open Internet Explorer In the address bar enter http lt IP Address of BCM gt CallPilotManager HP United Kingdom Computers Laptops Servers Printers and more Windows 2 If you are presented with the Certificate Error window click Continue to this website not recommended NN40011 016 Issue 1 2 BCM Rls 6 0 19 CallPilot Manager amp Mailboxes 3 You will be presented with Administration Login screen Enter the user ID and password By default the User ID is nnadmin and the Password is PlsChgMe Home Help Administration Login 4 Click the Submit button The Main Menu of CallPilot Manager will be displayed Main Menu Add Mailbox 20 NN40011 016 Issue 1 2 BCM Rls 6 0 CallPilot Manager amp Mailboxes System timeout A CallPilot Manager session times out after 10 minutes of inactivity This is a security feature that prevents unauthorized access to the system lf your session times out the login page appears and a message that says that the session has timed out You must log on to continue programming CallPilot Administration Login x User ID B Your session has e
81. unch CallPilot Manager Task Navigation Panel Voice Messaging Contact Center Configuration Administration p Welcome H E System H E Administrator Access H E Resources H E Telephony H E Data Services E Applications Jgd Messaging Contact Center 9 MeetMe Conferencing Centralized Voice Messaging Voice Message Centers External Number Message Waiting Indication String AN 1 cn OJ Po re Silent Record a Call Network Storage Locations SFTP Dest Table Dest ID FTP Method FTP Password 9 You will be presented with a Security Alert Screen Read the alert and click Continue to this website to continue There is a problem with this website s security certificate The security certificate presented by this website was not issued by a trusted certificate authority Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server We recommend that you close this webpage and do not continue to this website Click here to close this webpage EI Continue to this website not recommended e Gei More information 18 NN40011 016 Issue 1 2 BCM Rls 6 0 CallPilot Manager amp Mailboxes 10 The Main Menu of CallPilot Manager will be launched AVAYA Main Logout Help Main Menu Mailbox Administration Add Mailbox Change Delete Mailbox Auto Attendant e Group List Administration System Pro erties Custom Call Rou
82. x Type glvietttzuiel Available Subscriber Mailboxes 12 3 In the Mailbox box type the mailbox number 4 From the Mailbox Type list box select Information Click the Submit button Main Logout Help Add Mailbox Mailbox Mailbox Type WIEST Available Subscriber Mailboxes 4 Cancel 5 The Information mailbox screen appears Configure the Information Mailbox as required Last First Name Class of Service Display in Directory NN40011 016 Issue 1 2 BCM Rls 6 0 43 CallPilot Manager amp Mailboxes 44 6 T Click the Submit button You should now initialise the mailbox refer to the Initialising a Mailbox section of this guide When you have initialised the mailbox Logon to the mailbox Enter F981 on a telephone handset a If the display shows Log enter the mailbox number and password and press ok or b If the display states Pswd press the Key then enter the mailbox number and password then press Press Rec and follow the prompts to record the message NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes Advanced Mailbox Features This section details features functions and operations that may not be necessary in all situations Selecting Primary or Alternate Greetings lf you record a Primary and an Alternate mailbox greeting you must choose which greeting plays If you do not choose a greeting the Primary mailbox greeting plays
83. xpired Please Sign in Password If the system times out while you are working on a page any settings that you have not entered on the system by pressing the Submit button are not entered You must log on to CallPilot Manager and re enter this programming The default CallPilot Managers user id is nnadmin default password PisChgMe CallPilot Manager Interface Main Logout Help Logout of Returns to main i i Menu shown Main Menu ani Mailbox Administration Add Mailbox Change Delete Mailbox Auto Attendant Croup Last Administration oystem Properties Custom Call Routing Operator Settings Logout Hetworking e Contact Center N Click a link to Reports display its contents and options in the H Configuration Center frame Operations NN40011 016 Issue 1 2 BCM RIs 6 0 21 CallPilot Manager amp Mailboxes System Properties Accessing System Properties allows you to set the system wide CallPilot Voicemail settings 22 Logout Mailbox Administration Auto Attendant Custom Call Routing From the Main menu above click the System Properties link The System Properties page appears The Voice Mail version is displayed Help Main Menu Add Mailbox Change ielete Mailbox Croup List Administration system Properties Operator Settings Logout NN40011 016 Issue 1 2 BCM Rls 6 0 CallPilot Manager amp Mailboxes 2 Configure the System Pro
84. xtension Class Of Service Display in Directory Clear this if you do not want the mailbox owner s name to appear in the Company Directory Waiting mailbox owner s telephone display Outdial Type Outdial is required for features such as Reply Off Premise Notification Outbound Transfer etc e select None if you do not want to assign outdialing capabilities e Select Line and type the line number Line numbers must be between 1 999 for BCM 450 and 1 332 for BCM 50 38 NN40011 016 Issue 1 2 BCM Rls 6 0 CallPilot Manager amp Mailboxes Attribute Description o O e Select Pool and type the line pool number or letter e Select Route if for example routing is used to access a PRI line pool Enable Call Select this to assign screened transfers via the Auto Attendant to the screening mailbox owner Note After creating Mailboxes using this method you may wish to set individual mailbox settings such as Name Auto login Alt Extension etc Initialising a Mailbox A Subscriber mailbox must be initialised by the mailbox owner before it can receive voice messages Until a mailbox is initialised it cannot receive voice messages and any calls that are directed to it are re routed to the General Delivery Mailbox Tell subscribers that they will have to change their mailbox password as soon as they initialise their mailbox Initialising a mailbox involves e Changing the default mailbox Password to a new user Passwo
85. y Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners 2 NN40011 016 Issue 1 2 BCM RIs 6 0 CallPilot Manager amp Mailboxes Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Copyright 2010 ITEL All Rights Reserved The copyright in the material belongs to ITEL and no
86. ycode is installed The administrator can select an SFTP destination previously configured under Voice Messaging Prompt Language CallPilot is available in two languages If you select bilingual operation Classes of Service 1 3 5 7 9 11 NN40011 016 Issue 1 2 BCM RIs 6 0 29 CallPilot Manager amp Mailboxes Attribute Description gt S ea EE 2 4 6 8 10 12 14 16 use the Alternate Language User Interface Style The user interface used for the mailbox There are two mailbox Ul choices Norstar Voice Mail NVM and CallPilot CP This option determines have a mailbox owner navigates their mailbox options Enable Message Forwarding Tick this box to enable the Message Forwarding feature in this Enable Find Me Follow Me Tick this box to enable the Find Me Follow Me feature in this Class of Service entry Enable Find Me Follow Me User This setting if enabled allows FM FM users to configure Configuration their FM FM settings in Mailbox Manager If disabled an administrator will have to configure settings in CallPilot Manager Max Find Me Follow Me Calls The quantity of simultaneous calls that the Find Me per set Follow Me feature will support from an extension Installing Mailboxes Before installing mailboxes you must ensure that the required software Keycode s have been entered in Element Manager The software authorization Keycode dictates the number of mailboxes that you can add to CallPilot On
87. zed greetings Greetings and Spoken Name Voice Spoken Name Standard Greetings Primary Greeting GG Alternate Greeting Personalized Greetings Recorded Not Recorded Not Recorded Voice IT Do Not Accept Messages A personalized greeting plays to callers based on the caller s telephone number CallPilot recognizes the incoming telephone number and plays the corresponding 1 Personalized greeting Personalized Greetings are available if your company subscribes to Caller ID from your local telephone company Greeting 1 Not Recorded Voice Phone Number Remove Personalized Greeting 1 Greeting 2 Not Recorded Voice Phone Number Remove Personalized Greeting 2 Greeting 3 Voice Phone Number Remove Personalized Greeting 3 Not Recorded Submit Cancel The Voice button can be selected against the greeting that you wish to record From this page the greetings can be recorded or imported E https 10 1 1 66 Nortel Review Edit voice Microsoft Internet Explorer 12 Mailbox Spoken Name 259 Phone Set Enter the extension number or the telephone number of the phone set you want to use to record then press Dial When the phone set rings pick up the handset Press the Record button below You can start recording after you hear the tone Ven you have finished recording press the Stop button To hear what you have just recorded press the Play

Avaya CallPilot Manager & Mailboxes BCM Rls 6.0 User's Manual

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Avaya CallPilot Manager &amp; Mailboxes BCM Rls 6.0 User's Manual

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Avaya CallPilot Manager & Mailboxes BCM Rls 6.0 User's Manual