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Avaya Business Communications Manager 6.0 Installation Manual

1. Device Avaya Avaya Avaya Avaya Avaya Avaya Avaya Avaya MBM BCM BCM BCM BCM50 BCM50 BCM50 BCM450 BCM5 0 3 6 3 7 4 0 1 0 2 0 3 0 1 0 and 6 0 Avaya 7000 Series X X X X X X X X DSM Digital Deskphone EU only Avaya 7100 Digital X X X X X X X X DSM Deskphone Avaya 7208 Digital X X X X X X X X DSM Deskphone Avaya 7316 Digital X X X X X X X X DSM Deskphone Avaya 7316E Digital X X X X X X X X DSM Deskphone Avaya 7406 Digital X X X X X X X X DSM Mobile Handset North America only Avaya 7406E Digital X X X DSM Mobile Handset Avaya 7316E Digital X X X X X X X X DSM Key Expansion Module M7208 X X X X X X X X DSM M7324 X X X X X X X X DSM M7406 X X X X X X X X DSM Central Answering X X X X X X X X DSM Position CAP BST Doorphone X X X X X X X DSM Dect 413x X X x x x x DSM NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October2010 83 Device Compatibility Telephony devices release compatibility matrix Device Avaya Avaya Avaya Avaya Avaya MBM BCM50 BCM450 BCM5 0 3 0 1 0 and 6 0 Dect 414x X X X DSM Digital Mobility X X X DSM Phone 7420 Digital Mobility X X X DSM Phone 7430 Digital Mobility X X X DSM Phone 744
2. INWATS INWATS is a type of long distance service which allows you to receive calls that originate within specified areas without a charge to the caller A toll free number is assigned to allow for reversed billing Consult your customer service representative to determine whether or not this feature is compatible with your provider Emergency 911 dialing The ISDN PRI feature can transmit the telephone number and internal extension number of a calling station that dials 911 to the Public Switched Telephone Network PSTN State and local requirements for support of Emergency 911 dialing service by Customer Premises Equipment vary Consult your local telecommunications service provider regarding compliance with applicable laws and regulations For most installations the following configuration rules should be followed unless local regulations require a modification Attention Emergency 911 dialing is only available in North America All PSTN connections must be over PRI 30 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Device compatibility and installation requirements Forallsets to be reached from a Public Safety Answering Position PSAP you must configure the system for DID access to all sets In order to reduce confusion you must configure the dial digits for each set to correspond to the set extension number The OLI digits for each set must be identical to the DID dialed digits
3. allows incoming calls to route to sets based on service type and digits received can map user dialed digits to a service type on a Call by Call basis allows long distance carrier selection through user dialed Carrier Access Codes Consult your customer service representative to determine how your dialing plan is configured NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 31 Device compatibility and installation requirements ISDN hardware To support connections to an ISDN network and ISDN terminal equipment you must equip your Avaya BCM 6 0 with a BRI S T Media Bay Module BRIM or a Digital Trunk Media Bay Module DTM card configured for PRI You connect the digital BRI ISDN lines to the Avaya BCM 6 0 main units through the BRI ports RJ 45 on the front of the main units For information about adding integrated lines on an integrated router see the documentation for your integrated router PRI hardware The Digital Trunk Media Bay Module DTM is configured for PRI In most PRI network configurations you need one DTM configured as PRI to act as the primary clock reference The only time when you cannot have a DTM designated as the PRI primary clock reference is in a network where your Avaya BCM 6 0 system connects back to back with another switch using a PRI link If the other switch is loop timed to your Avaya BCM 6 0 system you can designate your DTM PRI as a timing master If you
4. It also supplies specific connection information to the IP Phones Registering the telephone to the system When you first connect the telephone to the IP connection you receive one of the following Ifthe telephone is not yet registered and when a password is entered in the Terminal Registration screen the telephone prompts you for that password If Auto Assign DN is not selected the telephone prompts you for a DN For more information see the Avaya Business Communications Manager 6 0 Configuration Devices Guide NN40170 500 If you are prompted for a password enter the password and press OK Ifyou are prompted for a DN enter the DN you want assigned to this telephone and press OK When the telephone registers it downloads the information from the system IP Telephony record to the telephone configuration record This can include a new firmware download which occurs automatically If new firmware downloads the telephone display indicates the event If the telephone displays a prompt that indicates it cannot find the server follow the instructions in Configuring telephone settings page 18 to enter the specific network path Troubleshooting IP telephones page 20 describes other possible prompt messages NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October2010 17 Overview of key hardware elements and devices Configuring telephone settings If you are not automatically regi
5. New in this release 7 Features 7 Introduction 9 Overview of key hardware elements and devices 11 BCM450 main and expansion units 12 BCM50 main and expansion units 12 Media bay module types 12 Avaya BCM 6 0 features 13 Avaya BCM 6 0 applications 13 Digital devices 13 Navigation 13 Corded display sets and options 13 Cordless sets and options 14 Key indicator module 14 BST Doorphone 14 Central Answering Position 14 Wireless devices 14 Avaya 4000 Series DECT Handsets 15 Digital mobility phones 15 WLAN handsets 221X 15 Avaya 6120 and 6140 WLAN Handsets 15 IP devices 15 Navigation 15 IP phone registration 16 IP phone configuration 17 Registering the telephone to the system 17 Configuring telephone settings 18 Troubleshooting IP telephones 20 Avaya 1100 Series IP Deskphones 20 Avaya 1100 Series Expansion Module 20 Avaya 1200 Series IP Deskphones 20 Avaya 1200 Series Expansion Module 21 Avaya 2000 Series IP Deskphones 21 IP Key Expansion Module 21 Avaya 2050 IP Softphone 22 Avaya 2033 IP Conference Phone 22 Analog devices 22 Analog station media bay module 22 Analog terminal adapter 23 Device compatibility and installation requirements 25 Release compatibility 25 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 3 Contents Release compatibility navigation 25 ISDN basics 25 Services and features for ISDN BRI and PRI 27 ISDN hardware 32 ISDN standards compatibility 35 Plan your Integ
6. or the Services key The type of phone you register determines which of these methods to use IP phone buttons tool icon and service keys Display buttons Avaya 2001 2002 2004 IP Deskphone 2033 IP Deskphone Tool icon Services key Avaya 2007 IP Deskphone 1120E 1140E NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 87 IP Phones reference 88 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010
7. B channels of the BRI line remain available for voice and data calls A special adapter links transaction equipment such as cash registers credit card verification rigs and point of sale terminals to the X 25 network which is a data communications network designed to transmit information in the form of small data packets To support the D packet service your ISDN network and financial institution must include a D packet handler To convert the protocol used by the transaction equipment to the X 25 protocol your ISDN network must also include an integrated X 25 PAD which works with the following versions of the X 25 network Datapac 32011 CCITT T3POS ITT and API The ISDN service package you order must include D packet service for example Package P in the United States Microlink with D channel in Canada Your service provider supplies a Terminal Endpoint Identifier TEI and DN to support D packet service The TEI is a number between 00 and 63 in Canada the default range is 21 63 Your service provider can also supply you with a DN to program your D packet device The DN for D packet service becomes part of the dialing string used by the D packet to call the packet handler Service provider features Avaya BCM 6 0 supports the following ISDN services and features offered by ISDN service providers D channel packet service BRI only to support devices such as transaction terminals Transaction terminals are used to swipe credit
8. Devices October 2010 25 Device compatibility and installation requirements ISDN uses a single transport to carry multiple information types Where you once required separate networks for voice data images or video conferencing it now combines into one common high speed transport Analog versus ISDN ISDN offers significantly higher bandwidth and speed than analog transmission because of its end to end digital connectivity on all transmission circuits Digitalization allows ISDN lines to provide higher quality signaling than analog POTS lines and ISDN out of band data channel signaling offers faster call set up and tear down While an analog line carries only a single transmission at a time an ISDN line can carry one or more voice data fax and video transmissions simultaneously An analog modem that operates at 14 4 kbyte s takes 4 5 minutes to transfer a 1MB data file and a 28 8K modem takes about half that time If you use one channel of an ISDN line the transfer time reduces to 1 minute if you use two ISDN channels transfer time reduces to 30 seconds When you transmit data the connect time for an average ISDN call is three seconds per call compared to 21 seconds for the average analog modem call Types of ISDN service Two types of ISDN services lines are available Basic Rate Interface BRI and Primary Rate Interface PRI Each line consists of separate channels known as B and D channels that transmit information sim
9. Enter to toggle the item Procedure steps Step 1 2 3 Action Press Enter to start Edit mode Use the Right navigation key to scroll and select the Enable 802 1x EAP check box Use the keypad to supply the following information Device ID e Password 26567 738 Retype password Press Enter 64 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Avaya 1100 Series IP Deskphones configuration 5 Use the Right navigation key to scroll and select the Enable 802 1ab LLDP Enable check box 6 Press Enter to toggle this item on and off End Setting DHCP You can use DHCP with your phone Prerequisites For first time IP Phone configuration complete Setting 802 1x authentication page 64 If the IP Phone is already configured complete Opening the network configuration menu page 64 Procedure steps Step Action 1 Use the Right navigation key to scroll and select DHCP command 2 Press Enter 3 Press the Down navigation key to open list box Attention You must also install configure and run a DHCP server and DHCP relay agent if you choose Partial DHCP or Full DHCP configuration 4 Configure the following DHCP options e No 4disable DHCP support and enter IP network information manually Partial IP network information IP address network mask and gateway address are provided by the DHCP server Enter Server 1 IP address Server 2 IP address
10. October 2010 New in this release The information in this chapter applies to both the BCM50 and the BCM450 platforms running Avaya Business Communications Manager 6 0 Avaya BCM 6 0 The following sections detail what s new in Avaya Business Communications Manager Installation Devices NN40170 500 for Release 6 0 Features See the following sections for information about feature changes The Device compatibility and installation requirements section includes information about the new functionality to have a maximum of five Business Names for CLID The Avaya 1100 Series IP Deskphones configuration section includes procedures for downloading the license and configuration files for an Avaya 1100 Series IP Deskphones through a Virtual Private Network VPN connection This enables you to use your IP Phone remotely This feature also supports secure call recording NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October2010 7 New in this release 8 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Introduction The information in this chapter applies to both the BCM50 and the BCM450 platforms running Avaya Business Communications Manager 6 0 Avaya BCM 6 0 This document contains conceptual task based and reference information about analog digital IP and Integrated Services Digital Network ISDN devices on a Avaya BCM 6 0 system The information in
11. Port Action Retry and Private Key PK numbers manually Full IP network information Server 1 IP address Server 2 IP address and XAS information are provided by the DHCP server 5 Press Enter End Setting the IP address Assign an IP address to your phone before you use it Prerequisites For first time IP Phone configuration complete Setting DHCP page 65 If the IP Phone is already configured complete Opening the network configuration menu page 64 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 65 Avaya 1100 Series IP Deskphones configuration Procedure steps Step Action 1 Use the Right navigation key to scroll and select Set IP 2 Press Enter to start Edit mode 3 Use the dialpad to enter the Set IP information a valid Avaya 1120E IP Deskphone IP address End Setting the gateway Assign a gateway to your phone before you use it Prerequisites For first time IP Phone configuration complete Setting the IP address page 65 If the IP Phone is already configured complete Opening the network configuration menu page 64 Procedure steps Step Action 1 Use the Right navigation key to scroll and select Gateway 2 Press Enter to start Edit mode 3 Use the dialpad to enter the Gateway information the default gateway for the Avaya 1120E or 1140E IP Deskphones on the LAN segment to which it is connected End Setting S1 IP Assign the pri
12. Procedure steps Step Action 1 In Business Element Manager navigate to Resources Telephony Resources 2 In the Telephony Resources table click the IP Sets row The Details for Module panel appear below the Telephony Resources table Select the Enable registration check box Select the Enable global registration password check box Leave the Global password field blank Select the Auto assign DNs check box o0 Oo Clear the Enable registration check box after the IP Phones become operational Turn Enable registration and Auto assign DNs off after the telephones register Avaya cautions that leaving your IP registration open and unprotected by a password can pose a security risk End Registering IP phones in the system To register your IP phone in the system perform the following procedure Procedure steps Step Action 1 Connect the telephone to the IP connection If a password is entered in the Terminal Registration screen and the telephone is not yet registered the telephone prompts you for that password 2 If prompted for a password type the password 56 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 IP phone registration Attention If Auto Assign DN is not selected the telephone prompts you for a DN For more information about configuring telephones see Avaya Business Communications Manager 6 0 Configuration Devices NN40170 500 3 If prompted for a DN type
13. Series Terminal BST Doorphone and the Central Answering Position Navigation Corded display sets and options page 13 e Cordless sets and options page 14 Key indicator module page 14 e BST Doorphone page 14 Corded display sets and options Avaya 7000 Digital Deskphone International only four memory buttons without display or indicators NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 13 Overview of key hardware elements and devices Avaya 7100 Digital Deskphone one line display and one memory button without indicator Avaya 7208 Digital Deskphone one line display and eight memory buttons with indicators Avaya 7316 Digital Deskphone two line display three display buttons 16 memory buttons with indicators and eight memory buttons without indicators The Avaya 7316 Digital Deskphone supports separate mute key and a headset key under the dial pad Avaya 7316E Digital Deskphone two line display three display buttons 16 memory buttons with indicators and eight memory buttons without indicators handsfree mute and headset buttons under the dial pad Cordless sets and options Avaya 7406 Digital Mobile Handset cordless telephone system six memory buttons with indicators and a two line display with three display buttons The Avaya 7406 Digital Mobile Handset provides cordless mobility in a small office environment Each base station supports three tele
14. an OSI 850 ms TIA EIA 464 section 5 4 10 2 4 minimum is 600 ms to the off hook station of as a disconnect signal If the station remains on hook after the disconnect signal the ASM8 disconnects the station equipment from the network without returning a tone TIA EIA 464 section 5 4 10 2 5 1 After the station equipment goes on hook the ASM8 station interface restores to on hook idle You must ensure that the device application or interface card connected to an ASM8 station interface conform to these on hook and off hook conditions Caller ID provides the name phone number and other information about the caller to the end user at the start of the call Firmware downloading capability allows the system to upgrade the ASM8 and GASM firmware at customer sites Enhanced ringing capability ASM8 and GASM provide a ringing voltage of two REN 65 V rms per port e GASM68 is designated as an on premise station OPS port The ASM8 ASM8 and GASM each have one RJ 21 connector on the faceplate GASM faceplate LEDs and connectors GASM gt Power Status The ringer equivalency number REN per port for ASMB is 1 the REN for ASM8 and GASM is 2 Attention The termination of the analog interface can consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed the REN of the interface to which the device is connected Analog termi
15. features for ISDN BRI and PRI As part of an ISDN digital network your system supports enhanced capabilities and features that include fast call set up and tear down high quality voice transmission dial up Internet and local area network LAN access Video transmission network name display name and number blocking PRI BRI and analog access to public protocols PRI services and features The services and features provided over PRI lines include Call by call service selection NI protocol Emergency 911 dialing and internal extension number transmission NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 27 Device compatibility and installation requirements access to Meridian 1 private networking SL 1 protocol BRI services and features The services and features provided over BRI lines include data transmission at speeds up to 128 kbyte s per loop depending on the bandwidth supported by your service provider Shared digital lines for voice and data ISDN terminal equipment Avaya BCM 6 0 BRI also support D channel packet service between a network and terminal connection This allows you to add applications such as point of sale terminals POSTA without additional network connections If you connect a POSTA it allows transaction terminals devices where you swipe credit or debit cards to transmit information using the D channel of the BRI line while the
16. for the set The routing table must route 911 to a PRI line pool If attendant notification is required the routing table must be set up for all 911 calls to use a dedicated line that includes an appearance on the attendant console The digit string 911 is not hard coded into the system More than one emergency number can be supported If transmission of internal extension numbers is not required or desired then Avaya recommends the person in charge of the system maintain a site map or location directory that allows emergency personnel to rapidly locate a Avaya BCM 6 0 set using its DID number You must keep this list up to date and readily available Attention Ensure that you do not apply a 911 route to an IP telephone that is off the premises where the PSAP is connected to the system Two way direct inward dialing With PRI you can use the same lines receiving direct inward dialing DID and for making direct outward dialing DOD calls The dialing plan configured by your customer service representative determines how calls route Consult your customer service representative to determine whether or not this feature is compatible with your service provider Dialing plan and PRI The dialing plan supports PRI connectivity to public and private networks The dialing plan is a collection of features responsible for processing and routing incoming and outgoing calls All PRI calls must go through a dialing plan The dialing plan
17. hexadecimal number the default is ffffffffffffffff Attention To enter letters you must hit the key and then the keypad for the corresponding letter For example 1 a 2 b 3 d End Setting S2 IP Assign the secondary IP address of your Avaya BCM 6 0 before you use the phone The Avaya 1120E and 1140E IP Deskphones can support a primary S1 and secondary S2 connect server Prerequisites For first time IP Phone configuration complete Setting S1 private key page 68 If the IP Phone is already configured complete Opening the network configuration menu page 64 Procedure steps Step Action 1 Use the Right navigation key to scroll and select S2 IP 68 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Avaya 1100 Series IP Deskphones configuration 2 Press Enter to start Edit mode 3 Use the dialpad to enter the S2 IP information the secondary Avaya BCM 6 0 node IP address for the Avaya 1120E or 1140E IP Deskphones Attention If a secondary connect server is not in use an IP address is not required End Setting S2 port Assign the port your phone will use Prerequisites Forfirst time IP Phone configuration complete Setting S2 IP page 68 If the IP Phone is already configured complete Opening the network configuration menu page 64 Procedure steps Step Action 1 Use the Right navigation key to scroll and select Port 2 Press Enter to
18. information End Upgrading the IP phone firmware You can upgrade the Avaya 1120E or 1140E IP Deskphones firmware two ways Register your IP phone When the telephone registers it downloads the information from the system IP Telephony record to the telephone configuration record This can include a new firmware download which occurs automatically If new firmware downloads the telephone display indicates the event To register your IP Phone see Registering IP phones in the system page 56 The Avaya 1120E or 1140E IP Deskphones supports remote firmware upgrades through a TFTP process and an automated UFTP process Prerequisites For first time IP Phone configuration complete Setting the XAS port page 75 If the IP Phone is already configured complete Opening the network configuration menu page 64 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October2010 75 Avaya 1100 Series IP Deskphones configuration Procedure steps Step Action 1 Enter the TFTP IP address 2 Enable Bluetooth End 76 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Telephone relocation The information in this chapter applies to both the BCM50 and the BCM450 platforms running Avaya Business Communications Manager 6 0 Avaya BCM 6 0 You can physically move a telephone within the system so that the telephone programming follows the telephone to the new locat
19. key hardware elements and devices Avaya 4000 Series DECT Handsets e DECT 413x series handsets three display soft keys four line handset display and text messaging DECT 414x series handsets three display soft keys four line handset display loudspeaker capability and text messaging Digital mobility phones Avaya 7420 DECT Handset three display soft keys four line handset display Avaya 7430 DECT Handset three display soft keys and four line handset display text messaging Avaya 7440 DECT Handset three display soft keys and four line handset display loudspeaker capability and text messaging WLAN handsets 221X WLAN handsets use VoIP technology and Push to Talk which enables two way communication with another Avaya BCM user The handsets communicate with the Avaya BCM system and with the WLAN IP Telephony Manager 2245 Like wired telephones the wireless handsets receive calls directly receive transferred calls transfer calls to other extensions and make outside and long distance calls subject to corporate restrictions The handsets interoperate with other IP Line and IP Trunk features and devices such as IP Peer and the 20xx IP Phone and Avaya 2050 IP Softphone series of IP Phones Avaya 6120 and 6140 WLAN Handsets The Avaya 6120 and 6140 WLAN Handsets operate with the Avaya BCM and the WLAN IP Telephony Manager 2245 They are fully functional handsets specifically designed for the busy office enviro
20. of regular telephones but do not require a hardwire connection to the Avaya BCM 6 0 Instead you must connect them to an IP network which is connected through the integrated LAN interfaces on the Avaya BCM 6 0 Calls made from IP telephones through the Avaya BCM 6 0 can pass over VoIP trunks or across Public Switched Telephone Network PSTN lines Avaya provides two types of IP telephones The IP telephones are wired to the IP network using Ethernet IP Phone Series or are accessed through your desktop or laptop computer Avaya 2050 IP Softphone Voice over IP trunks VoIP trunks allow voice signals to travel across IP networks A gateway within the Avaya BCM 6 0 converts the voice signal into IP packets which then transmit through the IP network to a gateway on the remote system The device at the other end reassembles the packets into a voice signal This system supports SIP trunks and H 323 trunks Both types of trunks support connections to other Avaya BCMs a central call server such as Succession 1000 M and trunk based applications You can also use SIP trunks to enable access to some IP telephony network service providers SIP trunks and H 323 trunks are assigned to a 42 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 IP phones and IP telephony single Pool and the routing decision to route calls via H 323 or SIP is made based on the routing modes of the two services Direct Gatekeep
21. or debit cards and transmit the information to a financial institution in data packets Calling number identification appears on Avaya BCM 6 0 and ISDN terminal equipment with the capability to show the information Multiline hunt or DN hunting that switches a call to another ISDN line if the line usually used by the Network DN is busy BRI only Sub addressing of terminal equipment TE on the same BRI loop However terminal equipment which supports sub addressing is not commonly available in North America BRI only 28 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Device compatibility and installation requirements Avaya BCM 6 0 does not support the transmission of B channel packet data using nailed up trunks Contact your ISDN service provider for more information about these services and features For more information about ordering ISDN service in North America see Order ISDN PRI page 36 and Order ISDN BRI page 36 The terminal equipment connected to the Avaya BCM 6 0 system can use feature codes supported by the ISDN service provider Network name display This feature allows ISDN to deliver the Name information of the users to those involved in a call on a public or private network Your Avaya BCM 6 0 system displays the name of an incoming call when available from the service provider If the Calling Party Name includes the status of private it appears as Private
22. sets the encryption support accordingly SRTP Media Encryption is disabled by default on the IP Phones If enabled when a secure Call is established the phone displays a small lock icon to indicate the media is encrypted The icon is in the first position of the first line of the caller display The icon reflects the status of the main media stream End Configuring SRTP media encryption on an Avaya 2007 IP Deskphone Complete the following procedure to enable Secure Real Time Transport Protocol STRP media encryption Procedure steps Step 1 2 3 4 5 Action Tap the Tools icon Select Network Configuration menu Scroll to the PSK SRTP combo box The current setting is displayed Select Yes to enable PSK SRTP or select No to disable PSK SRTP Tap the Apply amp Reset soft key to save the change and to restart the phone When the IP Phone is restarted the firmware sets the encryption support accordingly SRTP Media Encryption is disabled by default on the IP Phones If enabled when a secure Call is established the phone displays a small lock icon to indicate the media is encrypted The icon is in the first position of the first line of the caller display The icon reflects the status of the main media stream End Configuring SRTP media encryption on an Avaya 1110 1120E and 1140E IP Deskphones Complete the following procedure to enable Secure Real Time Transport Protocol STRP media encryption Procedure
23. standard for one of the layers it works with equipment for the layers above and below it The following three layers work in ISDN for Avaya BCM 6 0 to support ISDN service all three layers must work properly Layer 1 A physical connection that supports fundamental signaling passed between the ISDN network your service provider and the Avaya BCM 6 0 system When the LED on a BRI S T media bay module configured as BRI becomes lit Layer 1 is functioning Layer 2 A logical connection between the central office or the far end and the Avaya BCM 6 0 system Without Layer 2 call processing is not possible Layer 3 A logical connection between the ISDN network your service provider and the Avaya BCM 6 0 system For BRI lines call processing and service profile identifier SPID information exchanges in Layer 3 This controls which central office services are available to the connection For example you can program a network connection to carry data calls Attention Service profile identifiers SPIDs are a part of the BRI National ISDN standard SPIDs are not used in the ETSI BRI standard or on PRI ISDN bearer capability Bearer capability describes the transmission standard used by the BRI or PRI line so it can work within a larger ISDN hardware and software network The bearer capability for BRI and PRI is voice speech 3 1 kHz audio fax and data unrestricted 64 kbyte s restricted 64 kbyte s or 56 kbyte s Services and
24. synchronize clocking to the first functionally available network connection If there are excessive errors on the reference network connection the next available network connection is used for clock synchronization The clock synchronization process generates alarm codes and event messages Clock synchronization is supported by the DTM BRI module and FEM The Avaya BCM 6 0 derives timing from the network using T reference points loops Terminal equipment on S reference points loops derives timing from the Avaya BCM 6 0 system When you configure the network connections to the Avaya BCM 6 0 take into account the system preferences for selecting loops for synchronization Lower numbered loops have preference over higher numbered loops 34 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Device compatibility and installation requirements The loop preference order is 201 202 203 204 The system skips S and analog loops when selecting a network connection for synchronization Systems with S loops only act as timing masters for the attached terminal equipment TE and are not synchronized to the network ISDN TE without access to a network connection BRI lines has limited or no functionality If your system includes both a BRI S T configured as BRI and a DTM configured as PRI Avaya recommends that you use PRI as the primary clock source See PRI hardware page 32 ISDN BRI In
25. to toggle this item on and off End Setting External Application Server You can choose to use an external application server XAS with your phone The XAS delivers business applications to the IP Phone Prerequisites For first time IP Phone configuration complete Setting Gratuitous ARP page 74 If the IP Phone is already configured complete Opening the network configuration menu page 64 74 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Avaya 1100 Series IP Deskphones configuration Procedure steps Step Action 1 If an External Application Server XAS is available in the network use the right navigation key to scroll and select the XAS IP combo box Use the dialpad to enter the XAS IP address 3 If the XAS supports graphical displays use the right navigation key to scroll and select Graphical XAS check box 4 Press Enter to toggle this item on and off If Graphical XAS is not enabled Port is dimmed out End Setting the XAS port Assign a port for your phone to use the XAS Prerequisites For first time IP Phone configuration complete Setting External Application Server page 74 If the IP Phone is already configured complete Opening the network configuration menu page 64 Procedure steps Step Action 1 Use the Right navigation key to scroll and select the Port command 2 Press Enter to start Edit mode 3 Use the dialpad to enter the Port
26. 0 Avaya 1110 IP X X X Deskphone Avaya 1120E IP X X X Deskphone Avaya 1140E IP X X X Deskphone Expansion Module X X X Avaya 1100 Series IP Deskphones Avaya 1210 IP X X X Deskphone Avaya 1220 IP X X X Deskphone Avaya 1230 IP X X X Deskphone Avaya 2001 IP X X X Deskphone Avaya 2002 IP X X X X X X X X Deskphone Avaya X X X X X X X X 2004 IP Deskphone Avaya 2007 IP X X X Deskphone IP KEM X X X Avaya 2050 IP X X X Softphone 84 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Telephony devices release compatibility matrix Device Compatibility Device Avaya Avaya IP Audio Conference Phone 2033 WLAN 2210 Handset WLAN 2211 Handset WLAN 2212 Handset Avaya 6120 WLAN Handset Avaya 6140 WLAN Handset Avaya _ Avaya Avaya MBM BCM50 BCM450 BCM5 0 3 0 1 0 and 6 0 X X X X X X X X X X X X X X X X X X NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 85 Device Compatibility 86 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 IP Phones reference The information in this chapter applies to both the BCM50 and the BCM450 platforms running Avaya Business Communications Manager 6 0 Avaya BCM 6 0 When you register your phone you must configure it using phone buttons the Tool icon
27. 0 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Contents Setting 802 1x authentication 64 Setting DHCP 65 Setting the IP address 65 Setting the gateway 66 Setting S1 IP 66 Setting S1 port 66 Setting S1 action 67 Setting S1 retry 67 Setting S1 private key 68 Setting S2 IP 68 Setting S2 port 69 Setting S2 action 69 Setting S2 retry 70 Setting S2 private key 70 Setting VLAN 71 Setting the VLAN filter 71 Setting the PC port 72 Setting data VLAN 72 Setting PC Port Untag All 73 Setting the duplex mode 73 Setting Gratuitous ARP 74 Setting External Application Server 74 Setting the XAS port 75 Upgrading the IP phone firmware 75 Telephone relocation 77 Digital telephone relocation 77 Keeping an IP telephone active 77 IP telephone relocation without changing the DN 78 IP telephone relocation with a changed DN 78 Media encryption on IP phones 79 Configuring SRTP media encryption on a Phase II Avaya 2001 2002 and 2004 IP Deskphones 79 Configuring SRTP media encryption on an Avaya 2007 IP Deskphone 80 Configuring SRTP media encryption on an Avaya 1110 1120E and 1140E IP Deskphones 80 Configuring SRTP media encryption on an Avaya 1210 1220 and 1230 IP Deskphones 81 Device Compatibility 83 IP Phones reference 87 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 5 Contents 6 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices
28. 29 0 15 seconds Quality of service routing To minimize voice jitter and maximize quality of service QoS over low bandwidth connections the Avaya BCM 6 0 programming assigns specific DiffServ Marking in the IPv4 header of the data packets sent from IP telephones and from IP trunks The DiffServ Code point DSCP is contained in the second byte of the IPv4 header DSCP is used by the router to determine how the packets separate for Per Hop Behavior PHB The DSCP is contained within the DiffServ field which was formerly known as the ToS field The Avaya BCM 6 0 assigns Expedited Forwarding EF PHB for voice media packets These assignments cannot be adjusted on Avaya BCM 6 0 Telephone relocation This following sections explain how you can physically move a telephone within the system so that the telephone programming follows the telephone to the new location Digital telephone relocation To move a digital telephone to a new location within the system so that the programmed settings are retained set relocation automatic telephone relocation must be enabled in system programming Set relocation saves the internal numbers autodial settings and personal speed dial codes within the telephone when the telephone is unplugged The set relocation feature applies to digital and analog telephones only IP telephones always retain their programming For more information see IP telephone relocation without changing the DN page 78 or IP teleph
29. 3 Use the dialpad to enter the following information for TPS only enter 1 for TPS and Secure Media Controller enter 6 or 1 End Setting S1 retry Assign the number of connection retries your phone attempts before you use the phone Prerequisites For first time IP Phone configuration complete Setting S1 action page 67 If the IP Phone is already configured complete Opening the network configuration menu page 64 Procedure steps Step Action 1 Use the Right navigation key to scroll and select Retry NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 67 Avaya 1100 Series IP Deskphones configuration 2 Press Enter to start Edit mode 3 Use the dialpad to enter the Retry information the number of times the Avaya 1120E or 1140E IP Deskphones attempts to connect to the server End Setting S1 private key Assign the private key of the Secure Media Controller to which the IP Phone is connected before you use the phone Prerequisites For first time IP Phone configuration complete Setting S1 retry page 67 If the IP Phone is already configured complete Opening the network configuration menu page 64 Procedure steps Step Action 1 Use the Right navigation key to scroll and select 81 PK 2 Press Enter to start Edit mode 3 Use the dialpad to enter the information 4 Press Enter to start Edit mode 5 Use the dialpad to enter the private key 16 digit
30. 43 and see the figure Network diagram for BCM50 shows several LANs and a WAN in the network When you plan your network consider all requirements for a data network Your network administrator should be able to advise you about the network setup and how the Avaya BCM 6 0 fits into the network WAN A Wide Area Network WAN is a communications network that covers a wide geographic area such as state or country For BCM450 a WAN is any IP network connected to a WAN card on the BCM450 system This may also be a direct connection to another BCM450 system For BCM50 the system must be a BCM50a or BCM50e or an external router in place If you want to deploy IP telephones that will connect to a LAN outside of the LAN that the Avaya BCM 6 0 is installed on you must ensure the Avaya BCM 6 0 can communicate across the WAN interface at that location LAN A Local Area Network LAN is a communications network that serves users within a confined geographical area For Avaya BCM 6 0 a LAN is any IP network connected to the integrated LAN interfaces on the Avaya BCM 6 0 system Often the LAN can include a router that forms a connection to the Internet Avaya BCM 6 0 can include up to two LAN connections 46 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 IP phones and IP telephony Public Switched Telephone Network The Public Switched Telephone Network PSTN can play an important role in IP telephony c
31. AVAYA Avaya Business Communications Manager 6 0 Installation Devices NN40170 304 Document status Standard Document issue 03 02 Document date October 2010 Product release BCM 6 0 Job function Installation Type Technical Publication Language type English Copyright 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on th
32. DN equipment NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 35 Device compatibility and installation requirements Avaya BCM 6 0 does not support packages with EKTS or CACH EKTS is a package of features provided by the service provider and may include features such as Call Forwarding Link Three Way Calling and Calling Party Identification Order ISDN PRI This section provides information about how to order ISDN PRI service for your Avaya BCM 6 0 Order ISDN PRI service in Canada or the United States from your service provider Set the Avaya BCM 6 0 equipment to the PRI protocol indicated by your service provider Ordering ISDN PRI service outside of Canada and the United States Outside of Canada and the United States order Euro ISDN PRI or BRI service from your service provider Set the Avaya BCM 6 0 equipment to the Euro ISDN protocol Order ISDN BRI The following sections provide information about how to order ISDN BRI service for your Avaya BCM 6 0 Order ISDN BRI service in Canada In Canada order Microlink service the trade name for standard BRI service You can order either regular Microlink service which includes the CLID feature or Centrex Microlink which includes access to additional ISDN network features that include Call Forwarding When you order Microlink service you must order it with EKTS turned off If you are using apoint of sale terminal adapter POSTA ask fo
33. Enabling 237 252 16 Mone N A NjA NJA N A NJA NJA None NjA NjA NjA NIA Nia NjA None N A NJA NJA NJA NjA NjA None NjA NJ NIA NIA NIA NJA Deconfigure Configure Details For Module Internal IP Terminal Global Settings IP Terminal Details 52 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Media bay module configuration Configuring resources for the MBM on BCM50 This procedure describes how to configure your MBM Step Action 1 Open Business Element Manager and connect to your BCM50 system 2 Click Configuration Resources Telephony Resources The Telephony Resources panel appears see the figure Telephony Resources panel for BCM50 3 In the Location column of the Telephony Resources table select the location of the MBM that you want to configure 4 To select the type of MBM that you want to install double click the cell of the row you selected to reveal a list and then select the MBM type Click Configure and enter the required information in the Configure box Click Enable Repeat steps step 4 through step 5 to enable each MBM in your system You can set other parameters for the MBMs depending on the type of MBM you installed NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 53 Media bay module configuration Telephony Resources panel for BCM50 Telephony Resources Modules Location Configu
34. NG THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information rega
35. Phone configuration complete Setting S2 retry page 70 If the IP Phone is already configured complete Opening the network configuration menu page 64 Procedure steps Step Action 1 Use the Right navigation key to scroll and select S2 PK 2 Press Enter to start Edit mode 3 Use the dialpad to enter the information Set S2 PK to 6 or 1 Press Enter to start edit mode Use the dialpad to enter the private key 16 digit hexadecimal number the default is ffffffffffffffff Attention To enter letters you must hitthe key and then the keypad for the corresponding letter For example 1 a 2 b 3 d End 70 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Avaya 1100 Series IP Deskphones configuration Setting VLAN Your Avaya 1120E and 1140E IP Deskphones firmware supports VLAN The VLANs that you configure on the IP Phones map to the VLANs you configure on your Layer 2 switches and on your Avaya BCM 6 0 LAN ports For more information about how to configure VLAN on Avaya BCM 6 0 see Avaya Business Communications Manager 6 0 Configuration Telephony NN40170 502 Prerequisites For first time IP Phone configuration complete Setting S2 private key page 70 If the IP Phone is already configured complete Opening the network configuration menu page 64 Procedure steps Step Action 1 Use the Right navigation key to scroll and select Voice VLAN command 2 Press En
36. To move an IP telephone without changing the DN complete this procedure Procedure steps Step Action 1 Disconnect the power from the IP telephone or three port switch 2 Disconnect the network connection 3 At the new location reconnect the network cable and the power connection 4 If the new location is on a different subnet you must make the appropriate changes to the telephone IP addressing however do not change the S1 IP or S2 IP address If your network is using partial DHCP reconfiguration is not required at this step 5 Disconnect the power from the IP telephone or three port switch End IP telephone relocation with a changed DN To move an IP telephone and change the DN complete this procedure Procedure steps Step Action 1 Deregister the DN 2 Disconnect the network connection and the power connection from the telephone 3 Reinstall the telephone at the new location and reconfigure the telephone End 78 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Media encryption on IP phones The information in this chapter applies to both the BCM50 and the BCM450 platforms running Avaya Business Communications Manager 6 0 Avaya BCM 6 0 Media encryption is available on Avaya IP Phones The IP Phone firmware delivers the media encryption enhancement through Secure Realtime Transport Protocol SRTP using pre shared keys PSK to Avaya IP Phones without the involvement
37. a G 711 Codec but more network bandwidth is used to exchange the voice frames between the telephones If you experience poor voice quality and suspect it is due to heavy network usage you can achieve better voice quality by configuring the IP telephone to use a G 729 Codec You can only change the codec on a configured IP telephone if it is online to the Avaya BCM 6 0 or if you enable Keep DN Alive for an offline telephone NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 47 IP phones and IP telephony The BCM50 and BCM450 platforms running Avaya BCM 5 0 software and higher support the following codecs G729 G729 with Voice Activity Detection VAD G711 uLaw G711 aLaw G723 G723 with VAD Jitter buffer Voice frames are transmitted at a fixed rate because the time interval between frames is constant If the frames arrive at the other end at the same rate voice quality is perceived as good in many cases however some frames can arrive slightly faster or slower than the other frames This is called jitter and degrades the perceived voice quality To minimize this problem configure the IP telephone with a jitter buffer for arriving frames Attention You can only change the jitter buffer on a configured IP telephone if it is online to the Avaya BCM 6 0 or if you enable Keep DN Alive for an offline telephone The jitter buffer works in the following manner assume a j
38. allation Devices October 2010 41 IP phones and IP telephony existing PBXs using IP can bring new benefits to your business For example consolidating voice mail onto a single system or to fewer systems makes it easier for voice mail users to network Compatibility Internet telephony is supported over a wide variety of transport technologies A user can gain access to almost any business system through an analog line Digital Subscriber Line DSL LAN frame relay asynchronous transfer mode SONET or wireless connection Scalability A future proof flexible and safe solution combined with high reliability allows your company to focus on customer needs not network problems Avaya internet telephony solutions offer hybrid environments that leverage existing investments in Meridian and Norstar systems Increased customer satisfaction Breakthrough e business applications help deliver the top flight customer service that leads to success By providing your customers with rapid access to sales and support personnel through telephone the Web and e mail your business can provide better customer service than ever before IP telephones and VoIP trunks This section describes two similar applications for IP telephony on the Avaya BCM 6 0 system IP telephones and Voice over IP VoIP trunks These applications can be used separately or together as a network voice data solution IP telephones IP telephones offer the functionality
39. an analog extension with an ATA You do not need to include IP telephones when you calculate the number of required DSM MBMs NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 39 Device compatibility and installation requirements 40 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 IP phones and IP telephony The information in this chapter applies to both the BCM50 and the BCM450 platforms running Avaya Business Communications Manager 6 0 Avaya BCM 6 0 IP telephony provides the flexibility affordability and expandability of the Internet to the world of voice communications This section includes an overview of the components that comprise the Avaya BCM 6 0 IP telephony and Voice over IP VoIP features Navigation IP phone Basics page 41 IP telephones and VoIP trunks page 42 IP telephony networking page 43 Key IP telephony concepts page 47 Telephone relocation page 49 IP phone Basics Avaya BCM 6 0 with VoIP provides the following critical advantages Cost savings IP networks can be significantly less expensive to operate and maintain than traditional networks The simplified network infrastructure of an Internet Telephony solution cuts costs by connecting IP telephones over your LAN and eliminates the need for dual cabling Internet Telephony can also eliminate toll charges on site to site calls by using your existing IP netw
40. create and provide telephony applications for use in a business environment This section describes the telephony devices Avaya BCM 6 0 supports Navigation e BCM450 main and expansion units page 12 e BCM50 main and expansion units page 12 Media bay module types page 12 Avaya BCM 6 0 features page 13 e Avaya BCM 6 0 applications page 13 Digital devices page 13 Wireless devices page 14 IP devices page 15 Analog devices page 22 Analog terminal adapter page 23 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 11 Overview of key hardware elements and devices BCM450 main and expansion units Attention The expansion unit mentioned in this section does not apply to BCM50 BCM450 includes the following key elements BCM450 main unit You can install up to four media bay modules in the main unit BCMA4950 expansion cabinet You can install up to six media bay modules in the expansion cabinet BCM50 main and expansion units Attention The expansion unit mentioned in this section does not apply to BCM450 BCM50 includes the following key elements BCM50 main unit BCM50a and BCM50ba units include integrated ADSL routers BCM50e and BCM50be units include integrated ethernet routers BCM50b BCM50ba and BCM50be include two integrated BRI ports that replace the four analog lines on the RJ 21 telephony connector BCM50 expansion unit Yo
41. d highlight the Network Configuration option Press Enter to start the edit mode 4 Use the Right navigation key to navigate to the Enable PSK SRTP combo box The current setting is displayed Press Enter to toggle the check box to enable checked or disable blank PSK SRTP Press the Apply amp Reset soft key to save the change and restart the phone When the IP Phone is restarted the firmware sets the encryption support accordingly SRTP Media Encryption is disabled by default on the IP Phones If enabled when a secure Call is established the phone displays a small lock icon to indicate the media is encrypted The icon is in the first position of the first line of the caller display The icon reflects the status of the main media stream End NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 81 Media encryption on IP phones 82 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Device Compatibility The information in this chapter applies to both the BCM50 and the BCM450 platforms running Avaya Business Communications Manager 6 0 Avaya BCM 6 0 To determine if your devices are compatible with your Avaya BCM see the table Telephony devices release compatibility matrix page 83 The matrix displays telephony devices and the Avaya BCM releases with which they are compatible Telephony devices release compatibility matrix
42. dems with a maximum speed of 28 8 kbit s You must install an analog station media bay module ASM8 ASM8 or GASM for analog devices see Analog station media bay module page 22 To connect a standard analog voice device or data communication device to the Avaya BCM system through a digital station module you must install an ATA2 see Analog terminal adapter page 23 Analog station media bay module You can connect a maximum of eight analog telecommunication devices to the analog station media bay modules ASM8 ASM8 and GASM Analog devices include standard analog telephones cordless telephones fax machines answering machines or modems The maximum speed for a modem connection is 28 8 kbit s The ASMB is available in North America only the ASM8 and GASM8 are available in North America the United Kingdom Australia and Poland In addition to ASM8 features the ASM8 and GASM offer the following features Visual Message Waiting Indicator VMWI LED indicates to the end user that a message is waiting Disconnect supervision Open Switch Interval OSI according to EIA TIA 464 indicates to the attached device in an established communication that the connected device must release the call 22 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Overview of key hardware elements and devices Attention When disconnect occurs from the central office CO the ASM8 provides
43. duplexing Setting the IP address Setting 2 action Setting GARP Setting the gateway Setting 2 retry Setting XAS Setting 1 IP Setting 2 PK Setting XAS port Upgrading the IP Setting 1 port Phone firware Setting the VLAN Setting 1 action fitter Setting 1 retry Setting the PC a eo H Avaya 1100 Series IP Deskphones configuration navigation Opening the network configuration menu page 64 Setting 802 1x authentication page 64 Setting DHCP page 65 62 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Avaya 1100 Series IP Deskphones configuration Setting the IP address page 65 Setting the gateway page 66 Setting S1 IP page 66 Setting S1 port page 66 Setting S1 action page 67 Setting S1 retry page 67 Setting S1 private key page 68 Setting S2 IP page 68 Setting S2 port page 69 Setting S2 action page 69 Setting S2 retry page 70 Setting S2 private key page 70 Setting VLAN page 71 Setting the VLAN filter page 71 Setting the PC port page 72 Setting data VLAN page 72 Setting PC Port Untag All page 73 Setting the duplex mode page 73 Setting Gratuitous ARP page 74 Setting External Application Server page 74 Setting the XAS port page 75 Upgrading the IP phone firmware page 75 NN40170 304 Avaya Business Communications Manager 6 0 I
44. e value received in the VLAN NAME TLV VLAN ID value manual selection of VLAN ID between 1 and 4094 5 Press Enter End Setting PC Port Untag All Assign the tag option before you use the phone If DATA VLAN is enabled the tag on all traffic destined for the PC port is stripped by default To override this action clear the PC Port Untag All check box If DATA VLAN is disabled the tag on all traffic destined for the PC port is not stripped To override this action select the PC Port Untag All check box Prerequisites For first time IP Phone configuration complete Setting data VLAN page 72 If the IP Phone is already configured complete Opening the network configuration menu page 64 Procedure steps Step Action 1 Use the Right navigation key to scroll and select the PC Port Untag All check box 2 Press Enter to toggle this item on and off End Setting the duplex mode Assign the duplex mode before you use the phone Prerequisites For first time IP Phone configuration complete Setting PC Port Untag All page 73 If the IP Phone is already configured complete Opening the network configuration menu page 64 Procedure steps Step Action 1 Use the Right navigation key to scroll and select the Duplex command 2 Press Enter NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October2010 73 Avaya 1100 Series IP Deskphones configuration 3 Press the down naviga
45. ention Name and number blocking is only available in North America Consult your customer service representative to determine whether or not this feature is compatible with your provider Call by Call service selection for PRI You can dynamically allocate PRI lines to different service types with the Call by Call feature You do not have to pre allocate PRI lines to a given service type Outgoing calls are routed through a dedicated PRI Pool and the calls can be routed based on various schedules Attention Call by Call service selection for PRI is only available in North America Possible service types depending on your service provider Public Public service calls connect your Avaya BCM 6 0 set with a Central Office CO DID and DOD calls are supported Private Private service calls connect your Avaya BCM 6 0 set with a Virtual Private Network VPN DID and DOD calls are supported You can use a private dialing plan TIE TIE services are private incoming and outgoing services that connect Private Branch Exchanges PBX such as Avaya BCM 6 0 FX Foreign Exchange FX service calls logically connect your Avaya BCM 6 0 telephone to a remote CO It provides the equivalent of local service at the distant exchange e OUTWATS OUTWATS is for outgoing calls This allows you to originate calls to telephones in a specific geographical area called a zone or band Typically a flat monthly fee is charged for this service
46. er check box 2 Press Enter to toggle this item on and off End Setting the PC port Set the PC port options before you use the phone Prerequisites For first time IP Phone configuration complete Setting the VLAN filter page 71 If the IP Phone is already configured complete Opening the network configuration menu page 64 Procedure steps Step Action 1 Use the Right navigation key to scroll and select Disable PC Port 2 Press Enter to toggle this item on and off End Attention If Disable PC Port is enabled Data Vlan PC Port Untag All and Cached IP are dimmed and cannot be enabled Setting data VLAN Assign data mode options before you use the phone Prerequisites Forfirst time IP Phone configuration complete Setting the PC port page 72 If the IP Phone is already configured complete Opening the network configuration menu page 64 Procedure steps Step Action 1 Use the Right navigation key to scroll and select DataVLAN command 2 Press Enter 3 Press the Down navigation key to open the list box 72 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Avaya 1100 Series IP Deskphones configuration Attention If LLDP is disabled LLDP MED and LLDP VLAN Name modes do not appear in the list 4 Use the Up or Down navigation key to scroll and select one of the following options No VLAN LLDP VLAN Name VLAN ID is configured automatically to th
47. er or Proxy and the combined routing table IP telephony networking The following sections explain the components of the Avaya BCM 6 0 system and the devices it interoperates with to create a network The following network diagram shows components of a Avaya BCM 6 0 network configuration In the diagram two BCM450 systems connect through both a PSTN connection and an IP network connection The IP network connection uses VoIP trunks If the PSTN connections use dedicated ISDN lines the two systems have backup private networks to each other Both BCM450 systems use VoIP trunks through a common IP network to connect to the Meridian M1 IPT system Network diagram for BCM450 Router IP telephone A Digital telephone A BE H 323 device A 12050 telephone A t w wm H Gatekeeper M1 IPT IP telephone A _ IP telephone B NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October2010 43 IP phones and IP telephony In the diagram two BCM50 systems connect through both a PSTN connection and an IP network connection The IP network connection uses VoIP trunks If the PSTN connections use dedicated ISDN lines the two systems have backup private networks to each other Both BCM50 systems use VoIP trunks through a common IP network to connect to the Meridian M1 IPT system Network diagram for BCM50 BCM50 A IP telephone A Digital te
48. eries Expansion Module with display The Avaya 1200 Series Expansion Module with paper label The Avaya 1200 Series Expansion Module are hardware accessories that connect to the IP Phone and provide additional line appearances and feature keys The expansion modules provide either 12 or 18 additional line or programmable feature keys for your IP Phone An IP Phone supports up to seven Avaya 1200 Series Expansion Module with display or up to two Avaya 1200 Series Expansion Module with paper labels An IP phone does not support two different expansion module types on the same phone Avaya 2000 Series IP Deskphones Avaya BCM 6 0 supports Avaya 2001 IP Deskphone connects through an IP link to the Avaya BCM 6 0 system The Avaya 2001 IP Deskphone has a single line text display with a row of display keys on the second display line The Avaya 2001 IP Deskphone can be used to call through any type of Avaya BCM 6 0 line Avaya 2002 IP Deskphone connects through an IP link to the Avaya BCM 6 0 system The Avaya 2002 IP Deskphone has a two line text display with a row of display keys on the third display line and four memory keys with indicators The Avaya 2002 IP Deskphone can be used to call through any type of Avaya BCM 6 0 line Avaya 2004 IP Deskphone connects through an IP link to the Avaya BCM 6 0 system The Avaya 2004 IP Deskphone has a six line text display with a row of display keys on the eighth display line and six memory keys with i
49. ese sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USI
50. essing the local configuration menu on an Avaya 2007 IP Deskphone page 58 Accessing configuration menu on an Avaya 1120E or 1140E IP Deskphones page 58 Accessing configuration menu on an Avaya 1210 1220 or 1230 IP Deskphones page 59 Deregistering IP telephones page 59 Enabling registration in Business Element Manager Use Business Element Manager to set up the system programming to receive registrations under the Telephony Resources panel Prerequisites Start Business Element Manager Procedure steps Step Action In Business Element Manager navigate to Resources Telephony Resources In the Telephony Resources table click the IP Sets row NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 55 IP phone registration The Details for Module panel appear below the Telephony Resources table In the IP Terminal Global Settings tab select the Enable registration check box If you want the installers to use a single password to configure and register the telephone select the Enable global registration password check box and then enter an alphanumeric password in the Global password field 5 If you want the system to automatically assign DN records to the telephones select the Auto assign DNs check box End Automatically assign directory names You can automatically configure IP Phones with directory names DNs assigned Prerequisites Start Business Element Manager
51. evices October2010 19 Overview of key hardware elements and devices Troubleshooting IP telephones If the system is not properly configured several messages can appear IP telephony display messages Message Description Solution SERVER NO PORTS LEFT The system has run out of ports This message remains on the display until a port becomes available and the telephone is powered down and then up To obtain more ports you can install additional VoIP keycodes INVALID SERVER ADDRESS The S1 is incorrectly configured with the IP address of a system network adapter other than the published IP address IP ADDRESS CONFLICT The telephone detected that a device on the network is currently using the IP address allocated to the telephone REGISTRATION DISABLED The Registration on the system is set to OFF SERVER UNREACHABLE Check that you have entered the correct Netmask and gateway RESTARTING IP addresses If the settings are correct contact your system administrator NEW SET The telephone has not been connected to the system before and must be registered Avaya 1100 Series IP Deskphones Avaya BCM 6 0 supports Avaya 1100 Series IP Deskphones The Avaya 1110 1120E and 1140E IP Deskphones The three phones in the series have a graphical high resolution LCD display backlit with adjustable contrast Avaya 1110 IP Deskphone has three user defined feature keys and four soft keys Avaya 1120E IP Deskphone has four
52. ion Navigation Digital telephone relocation page 77 Keeping an IP telephone active page 77 IP telephone relocation without changing the DN page 78 IP telephone relocation with a changed DN page 78 Digital telephone relocation To move a digital telephone you must first enable set relocation in Business Element Manager Procedure steps Step Action 1 In the Business Element Manager go to Configuration Telephony Global Settings Feature Settings 2 In the Feature Settings section select the Set relocation check box Move the telephone by physically unplugging the telephone and plugging it in again at another location It can take up to 45 seconds for the system to recognize the telephone 3 Clear the Set relocation check box End Keeping an IP telephone active To keep an IP telephone active after it is disconnected you must change a setting in Business Element Manager Procedure steps Step Action 1 In the Business Element Manager go to Configuration Telephony Sets Active Sets 2 Click the Capabilities and Preferences tab NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 77 Telephone relocation Click IP Terminal details 4 Select the Keep DN alive check box Clear the Keep DN alive check box to allow the Direct Number DN record to become inactive if the IP telephone is disconnected End IP telephone relocation without changing the DN
53. itter buffer setting of five frames The IP telephone firmware places the first five arriving frames in the jitter buffer When frame six arrives the IP telephone firmware places it in the buffer and sends frame one to the handset speaker When frame seven arrives the IP telephone buffers it and sends frame two to the handset speaker The net effect of using a jitter buffer is that the arriving packets are delayed slightly to ensure a constant rate of arriving frames at the handset speaker The delay of packets can provide a communications challenge as speech is delayed by the number of frames in the buffer For one sided conversations there are no issues However for two sided conversations where one party tries to interrupt the other speaking party it can be annoying In this second situation by the time the voice of the interrupter reaches the interruptee the interruptee has spoken two jitter sized frames past the intended point of interruption In cases where very large jitter sizes are used some users revert to saying OVER when they wish the other party to speak Possible jitter buffer settings and corresponding voice packet latency delay for the Avaya BCM 6 0 system IP telephones include None 48 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 IP phones and IP telephony Small G 711 G 729 0 05 seconds Medium G 711 G 729 0 09 seconds Large G 711 G 7
54. laphone A RE H 323 device A 12050 telephone A Gatekeeper M1 IPT IP telephone A The Avaya BCM 6 0 is a key building block in creating your communications network It interoperates with many devices including the Meridian 1 system and H 323 and SIP devices The Avaya BCM 6 0 system connects to devices through multiple IP networks and through the PSTN Multiple Avaya BCM 6 0 systems can link together on a network of VoIP trunks or dedicated physical lines 44 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 IP phones and IP telephony The Avaya BCM 6 0 can connect to a LAN through the integrated LAN interfaces and to a PSTN through trunk media bay modules see the figure Network diagram for BCM450 page 43 and see the figure Network diagram for BCM50 Through these networks the system accesses other systems and network equipment connected to the network Meridian 1 Internet Telephony Path The Meridian 1 Internet Telephony Path M1 IPT allows Meridian 1 systems to communicate with the Avaya BCM 6 0 through H 323 trunks Telephones on the M1 such as Meridian telephone A can initiate and receive calls with the other telephones on the system across IP networks To provide fallback at times when IP traffic cannot pass you can also connect the Meridian to the Avaya BCM 6 0 through ISDN PRI SL 1 lines which provide the same Meridian Customer Defined Network MCDN capability that yo
55. mary IP address of your Avaya BCM 6 0 before you use the phone Prerequisites For the first time IP Phone configuration complete Setting the gateway page 66 If the IP Phone is already configured complete Opening the network configuration menu page 64 Procedure steps Step Action 1 Use the Right navigation key to scroll and select 1 IP 2 Press Enter to start the Edit mode 3 Use the dialpad to enter the S1 IP information the primary IP address of the Avaya BCM 6 0 node End Setting S1 port Assign the port your phone will use 66 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Avaya 1100 Series IP Deskphones configuration Prerequisites For first time IP Phone configuration complete Setting S1 IP page 66 If the IP Phone is already configured complete Opening the network configuration menu page 64 Procedure steps Step Action 1 Use the Right navigation key to scroll and select Port 2 Use the dialpad to enter the S1 Port information a fixed value of 7000 End Setting S1 action Assign the TPS value before you use the phone Prerequisites Forfirst time IP Phone configuration complete Setting S1 port page 66 If the IP Phone is already configured complete Opening the network configuration menu page 64 Procedure steps Step Action 1 Use the Right navigation key to scroll and select 81 Action 2 Press Enter to start Edit mode
56. n this section are for system administrator use only Do not make changes unless you are instructed by your system administrator Procedure steps Step 1 a oc N Action Press the Services key twice to access the Local Tools menu If you attempt to access the Local Tools menu and a dialog box appears that prompts you for a password contact your system administrator From the Local Tools menu press the key on the dialpad to open the chosen menu From the selected menu press the key on the dialpad to open the chosen submenu Use the navigation keys and Select key to make a selection Press the Cancel soft key to exit the menu or submenu End Deregistering IP telephones You can deregister selected IP telephones from the system and force the telephone to perform the registration process again Attention When you deactivate the phone all active calls drop Procedure steps Step 1 2 3 Action Navigate to Configuration Telephony Sets Active Sets In the Active Sets table click the Capabilities and Preferences tab Select the DN you want to deregister and click the IP Terminal Details tab under the DN Click Deregister DN Reregister the telephone End NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October2010 59 IP phone registration 60 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Avaya 1100 Series IP Deskphones configura
57. nal adapter The analog terminal adapter 2 ATA2 or ATA connects a standard analog voice device or data communication device to the Avaya BCM 6 0 system through a digital station module Examples of analog voice devices include analog telephones and answering machines Examples of analog data communication devices include modems and fax machines The ATA2 provides on premise service only protected plan wiring only NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 23 Overview of key hardware elements and devices The following figure shows an installation overview for connecting an analog device or analog data device through an ATA2 to the BCM450 main unit Analog device installation overview for BCM450 ATA2 power cord Analog telephone BCM Main Unit Central office Line loop resistance Terminal loop resistance 135 ohms maximum 1300 ohms maximum The following figure shows an installation overview for connecting an analog device or analog data device through an ATA2 to the BCM50 main unit Analog device installation overview for BCM50 ATA2 power cord BCM50 O Analog telephone Cos HHH I gt GRE Line loop resistance Terminal loop resistance 135 ohms maximum 1300 ohms maximum 24 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Device compatibility and installation requirements The information in this chapter applies t
58. name depending on service provider configuration If the Calling Party Name is unavailable it can appear as Unknown name Your system can display the name of the called party on an outgoing call if provided by your service provider Your system sends the Business Name or Business Names concatenated with the set name on an outgoing call but only after the Business Name is programmed Avaya BCM supports a maximum of five Business Names This allows a single Avaya BCM to present five unique business Network Name Display information strings for representing multiple businesses business tenants or business divisions from the same Avaya BCM system Available features include Receiving Connected Name Receiving Calling Name Receiving Redirected Name e Sending Connected Name Sending Calling Party Name Consult your customer service representative to determine which of these features is compatible with your service provider For more information about multiple Business Names for calling line identification CLID refer to Avaya Business Communications Manager 6 0 Planning and Engineering NN40170 200 Name and number blocking When activated use FEATURE 819 to block the outgoing name or number or both for each call You can use name and number blocking with Avaya BCM 6 0 set NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October2010 29 Device compatibility and installation requirements Att
59. ndicators The Avaya 2004 IP Deskphone can be used to call through any type of Avaya BCM 6 0 line Avaya 2007 IP Deskphone connects to a LAN through an Ethernet connection The Avaya 2007 IP Deskphone supports call processing features and can work with an External Application Server to display web based and interactive applications on the large color LCD touch screen IP Key Expansion Module The IP Key Expansion Module KEM can have up to 24 programmable keys with labels for Avaya 2002 and 2004 IP Deskphone models with a maximum of four IP KEMs for one phone NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 21 Overview of key hardware elements and devices Avaya 2050 IP Softphone The Avaya 2050 IP Softphone provides VoIP services using a telephony server and your company local area network LAN The Avaya 2050 IP Softphone includes one click direct dialing from various windows and applications twelve user defined feature keys and four soft keys Avaya 2033 IP Conference Phone The Avaya 2033 IP Conference Phone provides audio conferencing with a keypad that provides many of the set features of the basic Business Series telephones without display or memory buttons The audio conference phone includes three microphones and installation instructions Analog devices Avaya BCM 6 0 supports analog telephones single line telephones cordless telephones fax machines answering machines and mo
60. nment The Avaya 6120 and 6140 WLAN Handset use radio wave technology to send and receive voice and data transmissions They operate much like a cell phone However the Handsets use the private communication system installed in your facility and will not operate outside the area covered by this system IP devices Avaya BCM 6 0 supports IP Phones IP Phone expansion modules a softphone and an audio conference phone Navigation IP phone registration page 16 IP phone configuration page 17 Registering the telephone to the system page 17 Configuring telephone settings page 18 Troubleshooting IP telephones page 20 Avaya 1100 Series IP Deskphones page 20 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October2010 15 Overview of key hardware elements and devices Avaya 1100 Series Expansion Module page 20 e Avaya 1200 Series IP Deskphones page 20 Avaya 1200 Series Expansion Module page 21 e Avaya 2000 Series IP Deskphones page 21 IP Key Expansion Module page 21 Avaya 2050 IP Softphone page 22 Avaya 2033 IP Conference Phone page 22 IP phone registration Registering IP telephones to the system is a two stage process Set up the system programming to receive registration under Resources gt Telephony Resources For more information see IP phone registration page 55 e Configure each telephone When the telephone registers it downloads the inf
61. nstallation Devices October 2010 63 Avaya 1100 Series IP Deskphones configuration Opening the network configuration menu To begin to configure your phone access the menu Procedure steps Step 1 Action Restart the telephone by disconnecting and reconnecting the power A splash screen appears with the Avaya logo on it It includes a display interval of 2 to 3 seconds with a 10 second pause There is approximately 45 seconds between plugging in the Avaya 1120E or 1140E IP Deskphones power adapter and the appearance of the Avaya logo When the second Avaya text label appears in the middle of the display immediately press the four soft keys at the bottom of the display in sequence from left to right The Network Configuration menu opens You can press the Apply amp Reset soft key to save settings and reset the IP Phone You can press the Exit soft key to exit the menu without saving changes and return to the Network Configuration menu End Setting 802 1x authentication Your Avaya 1120E and 1140E IP Deskphones firmware supports 802 1x authentication The authentication is dependent on Layer 2 switches and is not part of the Avaya BCM 6 0 You can choose to enable 802 1x on your Avaya 1120E or 1140E IP Deskphones Prerequisites Open the network configuration menu see Opening the network configuration menu page 64 e Ensure when the Network Configuration menu opens that the Enable 802 1x check box is selected press
62. o both the BCM50 and the BCM450 platforms running Avaya Business Communications Manager 6 0 Avaya BCM 6 0 This section provides general information about using Integrated Services Digital Network ISDN lines on your Avaya BCM 6 0 system You can access detailed information about ISDN through the internet Your service provider can also provide you with specific information to help you understand what suits your requirements For more information about ISDN device programming see Avaya Business Communications Manager 6 0 Configuration Telephony NN40160 502 Navigation Release compatibility page 25 MBM trunk requirements page 37 MBM station requirements page 38 Release compatibility Refer to the following topics for release compatibility information Release compatibility navigation ISDN basics page 25 Services and features for ISDN BRI and PRI page 27 ISDN hardware page 32 ISDN standards compatibility page 35 Plan your Integrated Services Digital Network page 35 Order ISDN PRI page 36 Order ISDN BRI page 36 Supported ISDN protocols page 37 ISDN basics ISDN technology provides a fast accurate and reliable means to send and receive voice data images text and other information through the telecom network ISDN uses existing analog telephone wires to multiplex data into separate digital channels which increases bandwidth NN40170 304 Avaya Business Communications Manager 6 0 Installation
63. of the Avaya BCM 6 0 For the most recent documentation about your IP phone see the Avaya support portal at http www avaya com support Prerequisites Ensure you loaded the appropriate keycodes to activate the Avaya IP Phones on your Avaya BCM 6 0 system Navigation Configuring SRTP media encryption on a Phase II Avaya 2001 2002 and 2004 IP Deskphones page 79 Configuring SRTP media encryption on an Avaya 2007 IP Deskphone page 80 Configuring SRTP media encryption on an Avaya 1110 1120E and 1140E IP Deskphones page 80 Configuring SRTP media encryption on an Avaya 1210 1220 and 1230 IP Deskphones page 81 Configuring SRTP media encryption on a Phase II Avaya 2001 2002 and 2004 IP Deskphones Complete the following procedure to enable Secure Real Time Transport Protocol STRP media encryption Procedure steps Step Action 1 Reset the phone by disconnecting and re connecting power 2 When the Avaya logo appears press each of the four soft keys in sequence 3 If no other configuration changes are required press OK repeatedly until the PSK SRTP 0 No 1 Yes option appears 4 Press 1 to enable the PreShared Key PSK SRTP or 0 to disable PreShared Key PSK SRTP NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October2010 79 Media encryption on IP phones 5 6 Select OK to confirm the change Restart the IP Phone When the IP Phone is restarted the firmware
64. ommunications In many installations the PSTN forms a fallback route If a call across a VoIP trunk does not have adequate voice quality the call can be routed across PSTN lines instead either on public lines or on a dedicated ISDN connection between the two systems private network The Avaya BCM 6 0 also serves as a gateway to the PSTN for all voice traffic on the system Key IP telephony concepts In traditional telephony the voice path between two telephones is circuit switched This means that the analog or digital connection between the two telephones is dedicated to the call The voice quality is usually excellent since there is no other signal to interfere In IP telephony each IP telephone encodes the speech at the handset microphone into small data packets called frames The system sends the frames across the IP network to the other telephone where the frames are decoded and played at the handset receiver If some of the frames become lost while in transit or are delayed too long the receiving telephone experiences poor voice quality On a properly configured network voice quality should be consistent for all IP calls Codecs The algorithm used to compress and decompress voice is embedded in a software entity called a codec COde DECode Two popular Codecs are G 711 and G 729 The G 711 Codec samples voice at 64 kilobits per second kbit s while G 729 samples at a far lower rate of 8 kb s Voice quality is better when using
65. on Key Mapping Oor 1 router to the telephone The router for IP address W X Y Z is usually at W X Y 1 If there are no routers between the telephone and the system network adaptor to which it connects for example a direct HUB connection enter the Published IP address of the Avaya BCM 6 0 as the DEF GW If the IP telephone does not connect directly to the Published IP address network adapter set the DEF GW to the IP address of the network adaptor to which the telephone connects 0 Handset 1 Handsfree Default setting is 1 handsfree do not change This setting applies to the 2033 model only 18 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Overview of key hardware elements and devices IP telephone server configurations Field Value Description If DHCP 1 Manual Cfg Full 0 If you indicate DHCP for the telephone but you want to DHCP Partial 4 enter static IP addresses choose 1 Partial If you choose 0 Full the DHCP server assigns IP addresses that are not static If DHCP 0 or Partial S1 IP lt IP address gt This is the Published IP address of the first Avaya BCM system to which you want to register the telephone S1 PORT Default 7000 This is the port the telephone uses to access this system S1 ACTION Default 1 S1 RETRY lt digits between Configure this to the number of times you want the COUNT 0 telephone to retr
66. on an E1 DTM 30 carrier EMEA Digital G4x16 16 Digital G8x16 16 Analog lines caller ID trunk module 4 4 CTM4 North American systems only Analog lines CTMS8 North American 8 systems only Analog lines global analog trunk 4 module 4 GATM4 Analog lines GATM8 8 Analog lines 4x16 combination MBM 4 also requires a full DS30 channel for the North American systems only Analog lines ADID 4 Analog lines ADID 8 Analog lines G4x16 Analog lines G8x16 BRI ISDN lines BRIM S T R2MFC lines on an E1 carrier R2MFC DNs T 0 o ISDN loops to a maximum of 8 lines MBM station requirements The following table shows the types and number of extensions supported by different MBMs Attention All MBM require the keycode enabled expansion cabinet for use in BCM50 38 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 MBM station requirements Device compatibility and installation requirements Type of extension Type of MBM Number of extensions per MBM Digital extensions DSM16 DSM16 16 Digital extensions DSM32 DSM32 32 Digital extensions 4x16 16 Digital extensions G4x16 16 Digital extensions G8x16 16 Analog extensions ASM8 8 Analog extensions ASM8 8 Analog extensions GASM8 8 Analog extensions G4x16 4 Analog extensions G8x16 8 Cordless handsets DSM32 DSM32 32 DECT selected profiles only Digital extensions are for digital or can be converted to
67. one number the Network DN in the group of numbers assigned by your service providers is busy the Multi Line Hunt feature connects the call to another telephone number in the group Avaya BCM 6 0 supports the feature only on point to point network connections T loop Check with your service provider for more information about Multi Line Hunt Any ofthe ISDN packages will allow you to use sub addressing but your ISDN TE must be equipped to use sub addressing for the feature to work Order ISDN BRI service outside Canada or the United States Outside of Canada or the United States order Euro ISDN PRI or BRI service from your service provider Set the Avaya BCM 6 0 equipment to the Euro ISDN protocol Supported ISDN protocols The switch used by your service provider must be running the appropriate protocol software to support ISDN PRI and BRI Each protocol is different and supports different services Contact your service provider to make sure that your ISDN connection has the protocol you require MBM trunk requirements NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices The following table shows the types and number of lines supported by different MBMs October 2010 37 Device compatibility and installation requirements MBM trunk requirements Type of lines Type of MBM Number of lines per MBM T1 digital digital trunk MBM 24 DTM PRI digital lines on a T1 DTM 23 carrier NA PRI digital lines
68. one relocation with a changed DN page 78 Digital telephone relocation recommendations Relocate existing telephones before new telephones are installed on the jacks This allows the moved telephones to retain their programming Plugging a new telephone into a jack from which another telephone was removed before the original telephone is reconnected to another jack results in the programming transferring to the new telephone In this case when the original telephone is plugged into another jack it receives default programming or the programming specifically entered for the DN record that corresponds to the new jack When changing a telephone internal number DN record wait one minute for automatic telephone relocation to complete its cycle When you relocate a telephone the telephone must remain installed and connected in the new location for at least three minutes for the programming relocation to complete Moving the telephone again before the three minute period is up can result in loss of programming NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 49 IP phones and IP telephony IP telephones relocation IP telephones retain their DN when you move them to a new location on the same subnet In some circumstances you may want your IP telephone to stay active after it is physically disconnected For example when your Avaya 2050 IP Softphone is turned off you may still want callers to go to
69. op light flashes and Avaya appears on the screen NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 57 IP phone registration 3 When the greeting appears immediately press the three display buttons one ata time from left to right These buttons are located directly under the display End Accessing the local configuration menu on an Avaya 2007 IP Deskphone If you are not automatically registered to the system you can configure the telephone settings to enable you to access a system on the network You also must perform these steps if your IP telephone is not connected to the same LAN to which the system is connected Procedure steps Step Action 1 Disconnect the power 2 Reconnecting the power After four seconds Avaya appears on the screen 3 When the greeting appears immediately press 007 on the dialpad End Accessing configuration menu on an Avaya 1120E or 1140E IP Deskphones If you are not automatically registered to the system you can configure the telephone settings to enable you to access a system on the network You also must perform these steps if your IP telephone is not connected to the same LAN to which the system is connected Procedure steps Step Action 1 Press the Services key twice to access the Local Tools menu 2 Use the navigation keys to the find the service to configure 3 Press Select Press the button sequence with 1 5 seconds or the tele
70. ork By using the extra bandwidth on your IP network for IP Telephony you leverage the untapped capabilities of your data infrastructure to maximize the return on your current network investment Cost flexibility The three models of IP telephones offer three levels of functionality that allow you to choose an IP telephone that fits your budget or your requirements Portability and flexibility Employees can be more productive because they are no longer confined by geographic location IP telephones work anywhere on the network even over a remote connection With Avaya wireless e mobility solutions your phone laptop or scanner can work anywhere on the network where an 802 11b access point is installed Network deployments and reconfigurations are simplified and service can be extended to remote sites and home offices over cost effective IP links IP telephone functionality can be transferred between IP telephones using the Hot desking feature Your telephone features and setup can travel with you between offices Simplicity and consistency A common approach to service deployment allows further cost savings by the use of common management tools resource directories flow through provisioning and a consistent approach to network security Customers can centrally manage a host of multimedia services and business building applications through a Web based browser The ability to network NN40170 304 Avaya Business Communications Manager 6 0 Inst
71. ormation from the system IP Telephony record to the telephone configuration record This can include a new firmware download which occurs automatically If new firmware downloads the telephone display indicates the event Attention If the telephone displays a prompt that indicates it cannot find the server follow the instructions in IP phone registration page 55 to enter the specific network path Troubleshooting IP telephones page 20 describes other possible prompt messages If you do not automatically register to the system you can configure the telephone settings to enable you to access a system on the network You must perform additional steps if your IP telephone does not connect to the same LAN to which the system connects After you have entered all the configuration information the telephone attempts to connect to the system The message Locating Server appears on the display If the connection is successful the message changes to Connecting to Server after 15 seconds Initialization can take several minutes Do not disturb the telephone during this time When the telephone connects to the server and is ready to use the display shows the time and date and the six keys at the top of the display become labelled If you experience problems with IP telephone registration see Troubleshooting IP telephones page 20 If the DN record is not configured as with auto assigned DNs you can only place local calls until othe
72. phone does not enter configuration mode If Manual CfgDHCP 0 no 1 yes appears on the screen you successfully accessed the configuration mode If any other message appears disconnect then reconnect the power and try to access the configuration mode again 4 Enter the network parameters as prompted As each parameter prompt appears use the keypad to define values Use the key to enter the period in the IP address 5 Press OK to move forward After you have entered all the configuration information the telephone attempts to connect to the system The message Locating Server appears on the display If the connection is successful the message changes to Connecting to Server after about 15 seconds Initialization can take several minutes Do not disturb the telephone during this time When the telephone connects to the server and is ready to use the display shows the time and date As well the six keys at the top of the display are labelled 58 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 IP phone registration End Accessing configuration menu on an Avaya 1210 1220 or 1230 IP Deskphones If you are not automatically registered to the system you can configure the telephone settings to enable you to access a system on the network You also must perform these steps if your IP telephone is not connected to the same LAN to which the system is connected Many of the options discussed i
73. phones Function is based on the 7316 telephone The base station connects to a digital station media bay module on the system Avaya 7406E Digital Mobile Handset cordless handset six memory buttons with indicators and a three line display with three display buttons The Avaya 7406E Digital Mobile Handset provides cordless mobility in a small office environment Each base station supports four handsets The base station connects to a digital station media bay module on the system Key indicator module The KIM includes 24 memory buttons with indicators BST Doorphone Use BST Doorphone as an intercom to control access to your building Press the Call button on the BST Doorphone to call one or more telephones or send a distinctive chime to telephones in an assigned page zone Place an internal call from any telephone on the system to the BST Doorphone to set up a two way voice call Install a Door Opening Controller to permit the activation of locks on doors or gates Central Answering Position Central Answering Position CAP eCAP provides additional auto dial positions or additional line appearances The CAP consists of a Avaya 7316E Digital Deskphone telephone and from one to nine KIMs Wireless devices Avaya BCM 6 0 supports Digital Enhanced Cordless Telecommunications DECT handsets digital mobility phones and WLAN handsets 14 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Overview of
74. r Avaya BCM 6 0 includes more than one DTM configured as PRI you must assign the first DTM as the primary reference the second DTM as the secondary reference If the system has a BRI module it should be set as the timing master when a DTM in the same network is defined as the primary reference BRI hardware You can program the loops on the BRI module to support either network or terminal connections This allows you to customize your arrangement of lines voice terminals data terminals and other ISDN equipment This section describes some basic hardware configurations for network and terminal connections for each loop type A BRI module provides four loops You can individually program each loop as one of the following e anSreference point connection S loop to ISDN terminal equipment TE aT reference point connection T loop to an ISDN network using an external NT1 You can add integrated BRI lines on the Avaya BCM 6 0 main unit S reference point The S reference point connection provides either a point to point or point to multipoint digital connection between Avaya BCM 6 0 and ISDN terminal equipment TE that uses an S interface see the figure S reference point for BCM450 and see the figure S reference point for BCM50 S loops support up to seven ISDN DNs which identify TE to the Avaya BCM 6 0 system 32 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Device compatibility and in
75. r D packet service to be enabled Order ISDN BRI service in the United States In the United States regardless of the CO Central Office type order National ISDN BRI NI 2 with EKTS turned off Use the following packages as a guideline to order your National ISDN BRI NI 2 Avaya recommends that you use packages M or P with the Avaya BCM 6 0 system Contact your service provider for more information about the capability packages it offers Bellcore and National ISDN Users Forum NIUF ISDN packages supported by Avaya BCM 6 0 for ordering in U S 36 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Avaya BCM 6 0 supported ISDN packages Device compatibility and installation requirements circuit switched data on both B channels not supported by Avaya BCM 6 0 Basic Capability Feature set Optional features Point of sal Voice Data e M Alternate voice or CLID X X circuit switched data on both B channels P Alternate voice or flexible calling for voice additional call X X X offering not supported by Avaya D channel packet D Channel Packet BCM 6 0 calling line identification If you want to transmit both voice and data and support D channel packet service order package P However Avaya BCM 6 0 does not support flexible calling for voice and additional call offering features included in package P You can order Multi Line Hunt with your package When a teleph
76. r lines assigned in the DN record 16 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Overview of key hardware elements and devices If no one registered the telephone previously you receive a New Set message Enter the information as prompted See Registering the telephone to the system page 17 IP phone configuration The configuration of the IP phones depends on whether you use Dynamic Host Control Protocol DHCP on the system If you use DHCP service on the system or you configured the Customer DHCP server to hand out specific system network details the IP telephone automatically attempts to find the server After you register the telephone to the system as described in Registering the telephone to the system page 17 the telephone assumes the parameters it receives from the system which are described in Configuring telephone settings page 18 If you did not configure DHCP to provide system information or if you do not use DHCP on your network you must configure your telephone parameters before the telephone can register to the system In this case follow the directions in Configuring telephone settings page 18 and then follow the prompts that appear as described in Registering the telephone to the system page 17 Ifan external DHCP server does not exist the DHCP server on the main unit supplies IP configuration information for all IP devices PCs and IP Phones
77. rated Services Digital Network 35 Order ISDN PRI 36 Order ISDN BRI 36 Supported ISDN protocols 37 MBM trunk requirements 37 MBM station requirements 38 IP phones and IP telephony 41 IP phone Basics 41 IP telephones and VoIP trunks 42 IP telephones 42 Voice over IP trunks 42 IP telephony networking 43 Meridian 1 Internet Telephony Path 45 Telephone interoperability 45 Network gatekeepers 45 Public Switched Telephone Network 47 Key IP telephony concepts 47 Codecs 47 Jitter buffer 48 Quality of service routing 49 Telephone relocation 49 Digital telephone relocation 49 Digital telephone relocation recommendations 49 IP telephones relocation 50 Media bay module configuration 51 Configuring resources for the MBM on BCM450 51 Configuring resources for the MBM on BCM50 53 IP phone registration 55 Enabling registration in Business Element Manager 55 Automatically assign directory names 56 Registering IP phones in the system 56 Accessing the local configuration menu on an Avaya 2001 2002 or 2004 IP Deskphones 57 Accessing the local configuration menu on an Avaya 2033 IP Deskphone 57 Accessing the local configuration menu on an Avaya 2007 IP Deskphone 58 Accessing configuration menu on an Avaya 1120E or 1140E IP Deskphones 58 Accessing configuration menu on an Avaya 1210 1220 or 1230 IP Deskphones 59 Deregistering IP telephones 59 Avaya 1100 Series IP Deskphones configuration 61 Opening the network configuration menu 64 4 NN4017
78. rces for the MBM on BCM450 page 51 Configuring resources for the MBM on BCM50 page 53 resources for the MBM on BCM450 This procedure describes how to configure your MBM Step 1 2 Action Open Business Element Manager and connect to your BCM450 system Click Configuration Resources Telephony Resources The Telephony Resources panel appears see the figure Telephony Resources panel for BCM450 In the Location column of the Telephony Resources table select the location of the MBM that you want to configure To select the type of MBM that you want to install double click the cell of the row you selected to reveal a list and select the MBM type Click Configure and then enter the required information in the Configure box BCM450 only NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October2010 51 Media bay module configuration Click OK The MBM enables automatically Repeat steps step 4 through step 5 to enable each MBM in your system You can set other parameters for the MBMs depending on the type of MBM you installed Telephony Resources panel for BCM450 Telephony Resources Modules Location Configured Device Dip Switch Low High ABM 1 4 1 1 Expansion 1 IP Trunks Applications N A N A WA 001 008 Inia INJA c NJA 100 DSM32 DSM324 MBM All On NJA NJA 221 32 DSM16 NJA 10 1 Enabling 221 36 16 DSM16 NA 11 1
79. rding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Contents
80. red Device Dip Bus State Low High Active Internal IP Trunks NJA NJA Enabled 001 012 12 Internal IP Sets NJA 1 En d 32 2 Internal Applications NJA 1 En 3 96 12 Main BRI Loop NJA 3 Ena 061 64 0 Main DSI12 NJA 4 En 221 232 0 Main SASI4 N A 4 En 23 236 4 Expansion 1 None N A 5 1 N A N A N A N A Expansion None N A 7 1 lA N A N A N A D End 54 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 IP phone registration The information in this chapter applies to both the BCM50 and the BCM450 platforms running Avaya Business Communications Manager 6 0 Avaya BCM 6 0 Avaya IP telephones must register with the system to use the call and system features Registering Avaya 1100 1200 and 2000 Series IP Deskphones IP telephones on the system includes two steps setting up registration in Business Element Manager and configuring each IP phone For more information about configuring your IP phone see IP phone configuration page 17 Prerequisites Navigation Ensure you loaded the appropriate keycodes to activate the Avaya IP telephones on your Avaya BCM 6 0 system Enabling registration in Business Element Manager page 55 Automatically assign directory names page 56 Registering IP phones in the system page 56 Accessing the local configuration menu on an Avaya 2001 2002 or 2004 IP Deskphones page 57 Accessing the local configuration menu on an Avaya 2033 IP Deskphone page 57 Acc
81. s H 323 version 4 and H 323 third party devices through this type of connection Network gatekeepers A gatekeeper tracks the IP addresses of specified devices and provides routing and optionally authorization for making and accepting calls for these devices A gatekeeper is not required as part of the network to which your Avaya BCM 6 0 system attaches but NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 45 IP phones and IP telephony gatekeepers can be useful on networks with a large number of devices see the figure Network diagram for BCM450 page 43 and see the figure Network diagram for BCM50 page 44 For example Digital telephone A wants to call IP telephone B which is attached to Avaya BCM 6 0 B over a network that is under the control of a gatekeeper Digital telephone A sends a request to the gatekeeper The gatekeeper depending on how it is programmed provides Digital telephone A with the information it needs to contact Avaya BCM 6 0 B over the network Avaya BCM 6 0 B then passes the call to IP telephone B The Avaya BCM 6 0 does not contain a gatekeeper application If you want to put a gatekeeper on your network it must be put on a separate gatekeeper server The Avaya BCM 6 0 is compatible with Avaya Communication Server 1000 gatekeepers A CAUTION Meridian 1 IPT does not support the RadVision gatekeeper IP network see the figure Network diagram for BCM450 page
82. stallation requirements S reference point for BCM450 ISDN TE with tarminating resistors ISDN TE ISDN TE with terminating resistors ISDN TE S reference point for BCM50 ISDN TE point to point with terminating resistors ISDN TE with terminating resistors ISDN TE T reference point The T reference point connections provide a point to point digital connection between the ISDN network and Avaya BCM 6 0 see the figure T reference point for BCM450 and see the figure T reference point for BCM50 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 33 Device compatibility and installation requirements T loop provides lines that you can share between all Avaya BCM 6 0 telephones peripherals and applications and ISDN TE T reference point for BCM450 network connection BCM450 AVAYA 5 awam 1 lt w a 4 gt lt Teme m You can use A T loop in combination with an S loop to provide D packet service for a point of sale terminal adapter POSTA or other D packet device D packet service is a 16 kbyte s data transmission service that uses the D channel of an ISDN line The T and S loops must be on the same physical module Clock source for Integrated Services Digital Network Systems with ISDN interfaces must synchronize clocking with the ISDN network and any ISDN terminal equipment connected to the network Systems
83. start Edit mode 3 Use the dialpad to enter the Port information same as S1 Port End Setting S2 action Assign the TPS value before you use the phone Prerequisites For first time IP Phone configuration complete Setting S2 port page 69 If the IP Phone is already configured complete Opening the network configuration menu page 64 Procedure steps Step Action 1 Use the Right navigation key to scroll and select S2 Action 2 Press Enter to start Edit mode 3 Use the dialpad to enter the following information e for TPS only enter 1 for TPS and Secure Media Controller enter 6 or 1 End NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 69 Avaya 1100 Series IP Deskphones configuration Setting S2 retry Assign the number of connection retries your phone attempts before you use the phone Prerequisites For first time IP Phone configuration complete Setting S2 action page 69 If the IP Phone is already configured complete Opening the network configuration menu page 64 Procedure steps Step Action 1 Use the Right navigation key to scroll and select Retry 2 Press Enter to start Edit mode 3 Use the dialpad to enter the Retry information same as S1 End Setting S2 private key Assign the Private key of the alternate Secure Media Controller to which the IP Phone is connected before you use the phone Prerequisites For first time IP
84. steps Step 1 2 Action Double press the Services key Press 3 on the dialpad to access the Network Configuration menu or use the Up Down navigation keys to scroll and highlight the Network Configuration option Press Enter center button of navigation cluster to start the edit mode Use the Right navigation key to navigate to the Enable PSK SRTP combo box The current setting is displayed 80 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Media encryption on IP phones Press Enter to toggle the check box to enable checked or disable blank PSK SRTP Press the Apply soft key to save the change and to restart the phone When the IP Phone is restarted the firmware sets the encryption support accordingly SRTP Media Encryption is disabled by default on the IP Phones If enabled when a secure Call is established the phone displays a small lock icon to indicate the media is encrypted The icon is in the first position of the first line of the caller display The icon reflects the status of the main media stream End Configuring SRTP media encryption on an Avaya 1210 1220 and 1230 IP Deskphones Complete the following procedure to enable Secure Real Time Transport Protocol STRP media encryption Procedure steps Step Action 1 Double press the Services key 2 Press 3 on the dialpad to access the Network Configuration menu or use the Up Down navigation keys to scroll an
85. stered to the system you can configure the telephone settings to enable you to access a system on the network You also must perform these steps if your IP telephone is not connected to the same LAN to which the system is connected For more information about accessing the telephone configuration menus see IP phone registration page 55 If you experience problems with IP telephone registration refer to the section Troubleshooting IP telephones page 20 If the DN record is not configured yet as is the case with auto assigned DNs you can only place local calls until other lines are assigned in the DN record If the telephone has not been registered before you receive a New Set message Enter the information as prompted The following table describes the values for each display parameter For more information see Registering the telephone to the system page 17 IP telephone server configurations Field Value Description DHCP 0 or 1 Enter 0 if your network does not use a DHCP server to dispense IP addresses Static DHCP Enter 1 if your network uses a DHCP server If DHCP 0 SET IP IP address gt The set IP must be a valid and unused IP address on the network to which the telephone connects NETMASK subnet mask This is the subnet mask This setting is critical for locating address the system to which you want to connect DEF GW lt IP address gt Default Gateway on the network for example the nearest Emulati
86. ter 3 Press the Down navigation key to open the list box 4 Use the Up or Down navigation key to scroll and select one of the following options No VLAN DHCP VLAN ID is configured automatically to one of the values received from the DHCP server e LLDP MED VLAN ID is configured automatically to the value received from 802 1ab LLDP e LLDP VLAN Name VLAN ID is configured automatically to the value received from 802 1ab LLDP 5 Press Enter If LLDP is disabled LLDP MED and LLDP VLAN Name modes do not appear in the list If DHCP is disabled DHCP does not appear in the list End Setting the VLAN filter Set VLAN filtering options before you use the phone If the VLAN Filter is enabled packets destined for the IP Phone port are filtered on their MAC address and their VLAN tag Untagged VLAN packets and tagged VLAN packets that differ from the Telephony VLAN ID are prevented from reaching the IP Phone port The VLAN Filter check box appears dimmed if you select No in the VoiceVLAN command NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 71 Avaya 1100 Series IP Deskphones configuration Prerequisites For first time IP Phone configuration complete Setting VLAN page 71 If the IP Phone is already configured complete Opening the network configuration menu page 64 Procedure steps Step Action 1 Use the Right navigation key to scroll and select the VLAN filt
87. terface Network Termination Type 1 equipment The network termination type 1 NT1 connects an S interface four wire to a U interface two wire In most cases it connects loops from a BRI module to the network connection which use the U interface The NT1 converts and reformats data so it can transmit to and from the S or T connection only in North America In addition it manages the maintenance messages that travel between the network and the NT1 and between the NT1 and Avaya BCM 6 0 system The NT1 from Avaya is packaged two ways astand alone package that contains one NT1 card NTBX80XX and a power supply NTBX81XX e a modular package that contains up to 12 NT1 cards NTBX83XX and a power supply NTBX86AA ISDN standards compatibility In North America Avaya BCM 6 0 ISDN equipment supports National ISDN standards for basic call and calling line identification services Avaya BCM 6 0 BRI is compliant with National ISDN 1 and PRI is compliant with National ISDN 2 Avaya BCM 6 0 does not support Electronic Key Telephone System EKTS on PRI In Europe Avaya BCM 6 0 supports ETSI Euro and ETSI QSIG standards and PRI SL 1 protocol Plan your Integrated Services Digital Network For ISDN BRI service your service provider supplies service profile identifiers SPIDs network directory numbers Network DNs terminal endpoint identifiers TEIs and other information as required to program your Avaya BCM 6 0 TE and other IS
88. the DN 4 Press OK When the telephone registers it downloads the information from the system IP Telephony record to the telephone configuration record This can include a new firmware download which occurs automatically If new firmware downloads the telephone display indicates the event End Accessing the local configuration menu on an Avaya 2001 2002 or 2004 IP Deskphones If you are not automatically registered to the system you can configure the telephone settings to enable you to access a system on the network You also must perform these steps if your IP telephone is not connected to the same LAN to which the system is connected Procedure steps Step Action 1 Restart the telephone by disconnecting the power 2 Reconnect the power After four seconds the top light flashes and Avaya appears on the screen 3 When the greeting appears immediately press the four display buttons one at a time from left to right These buttons are located directly under the display End Accessing the local configuration menu on an Avaya 2033 IP Deskphone If you are not automatically registered to the system you can configure the telephone settings to enable you to access a system on the network You also must perform these steps if your IP telephone is not connected to the same LAN to which the system is connected Procedure steps Step Action 1 Disconnect the power 2 Reconnect the power After four seconds the t
89. this guide explains how to install and configure components register and relocate telephones and devices enable media encryption Use Business Element Manager Startup Profile and Telset Administration to configure Avaya BCM 6 0 parameters Navigation Overview of key hardware elements and devices page 11 Device compatibility and installation requirements page 25 P phones and IP telephony page 41 Media bay module configuration page 51 IP phone registration page 55 e Avaya 1100 Series IP Deskphones configuration page 61 Telephone relocation page 77 Media encryption on IP phones page 79 Device Compatibility page 83 IP Phones reference page 87 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 9 Introduction 10 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Overview of key hardware elements and devices The information in this chapter applies to both the BCM50 and the BCM450 platforms running Avaya Business Communications Manager 6 0 Avaya BCM 6 0 The Avaya BCM 6 0 system provides private network and telephony management capability to small and medium sized businesses The Avaya BCM 6 0 system integrates voice and data capabilities Voice over Internet Protocol VoIP gateway functions and Quality of Service QoS data routing features into a single telephony system enables you to
90. tion The information in this chapter applies to both the BCM50 and the BCM450 platforms running Avaya Business Communications Manager 6 0 Avaya BCM 6 0 When you configure an Avaya 1120E or 1140E IP Deskphones you have 45 seconds between plugging in the Avaya 1120E IP Deskphone power adapter and the appearance of the Avaya text When you see the Avaya text you have one second to respond by pressing each soft key at the bottom of the display in sequence from left to right If you miss the one second response time the Avaya 1120E IP Deskphone attempts to locate and to connect to the server You can begin the power up sequence again or double press the Services key to open the Local diagnostic utilities to access the IP Phone settings Avaya 1100 Series IP Deskphones configuration procedures This task flow shows the sequence of procedures you perform to configure the Avaya 1120E or 1140E IP Deskphones To link to any procedure click on Avaya 1100 Series IP Deskphones configuration navigation page 62 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 61 Avaya 1100 Series IP Deskphones configuration Avaya 1100 Series IP Deskphones configuration Configuring an Foraya 1120E or 1140E IP Deskphone Opening the network configuration menu Setting 1 PK Setting data Setting 802 1x authentication Setting PC_Port Setting 2 IP Untag Al Setting DHCP Setting 2 port Setting
91. tion key to open the list box and select one of the following options Auto Link speed is auto negotiated with the network device and attached PC e 10BTFull Link speed is available for up to 10 Megabit Full Duplex on the network and the PC port e 100BT Full Link speed is available for up to 100 Megabit Full Duplex on the network and the PC port e 1000BT Full Link speed is available for up to 1000 Megabit Full Duplex on the network and the PC port End Setting Gratuitous ARP Assign Gratuitous ARP GARP options before you use the phone The GARP feature protects the IP Phone from a GARP Spoof attack from the network The SRTP media encryption feature provides encrypted media The Avaya 1120E and 1140E IP Deskphones firmware supports SRTP media encryption A preshared secret is embedded in the Avaya IP Phone firmware to generate and to exchange encryption parameters without Avaya BCM 6 0 involvement Prerequisites For first time IP Phone configuration complete Setting the duplex mode page 73 If the IP Phone is already configured complete Opening the network configuration menu page 64 Procedure steps Step Action 1 Use the Right navigation key to scroll and select the Ignore GARP check box 2 Press Enter to toggle this item on and off 3 Select Yes to enable SRTP media encryption or select No to disable media encryption 4 Use the Right navigation key to scroll to Enable PSK SRTP 5 Press Enter
92. u can achieve through the H 323 VoIP trunks with MCDN active Avaya BCM 6 0 connected to an M1 IPT that uses the MCDN protocol can provide access to central voice mail and call attendant systems which can streamline multi office telephony administration Telephone interoperability The Avaya BCM 6 0 can communicate using digital telephones Model Avaya 7000 Series Digital Deskphone Avaya 7100 Digital Deskphone Avaya 7208 Digital Deskphone Avaya 7316 Digital Deskphone Avaya 7316E Digital Deskphone and t7316 KIMs and Avaya 7406 and 7406E Digital Mobile Handsets cordless telephones Norstar M series telephones ISDN telephones analog telephones and IP telephones and applications With this flexibility the Avaya BCM 6 0 can provide the type of service you require to be most productive in your business While analog and digital telephones cannot connect to the Avaya BCM 6 0 system with an IP connection they can make and receive calls to and from other systems through VoIP trunks Calls received through the VoIP trunks to system telephones are received through the integrated LAN interfaces or the IP network and are translated within the Avaya BCM 6 0 to voice channels The IP telephones connect to the Avaya BCM 6 0 across an IP network through either a LAN ora WAN From the Avaya BCM6 0 connection they can use standard lines or VoIP trunks to communicate to other telephones on other public or private networks The Avaya BCM 6 0 also support
93. u can install up to 2 BCM50 expansion units You can install one media bay module MBM into each expansion unit Media bay module types BCM 6 0 supports the following MBMs 4x16 ADID4 ADID8 e ASM8 ASM8 BRIM CTM4 CTM8 e DSM16 DSM32 e DSM16 DSM32 DTM FEM This type is not supported on BCM50 GASM GATM4 GATM8 G4x 16 G8x 16 12 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Overview of key hardware elements and devices R2MFC Attention All MBMs require the keycode enabled expansion cabinet for use in BCM50 Avaya BCM 6 0 features Avaya BCM 6 0 supports the complete range of IP telephony features offered by existing Avaya BCM products Avaya BCM 6 0 applications Avaya BCM 6 0 supports many applications provided on the existing Avaya BCM platform Enter the appropriate keycodes to enable the following features no additional hardware required Voice Messaging for standard voice mail and auto attendant features Unified Messaging to provide integrated voice mail management between voice mail and common e mail applications Fax Suite to providing support for attached analog fax devices Voice networking features LAN CTE computer telephony engine VEWAN IP Music e Contact Center Digital devices Avaya BCM 6 0 supports corded display sets cordless sets key indicator modules KIM the Business
94. ultaneously BRI known as 2B D because it consists of two B channels and one D channel PRI known as 23B D in North America or 30B D in Europe In North America 23B D consists of 23 B channels and one D channel T1 carrier In Europe 30B D consists of 30 B channels and one D channel E1 carrier B channels B channels are bearer channels used to carry voice or data information at speeds of 64 kbyte s As each ISDN link BRI or PRI includes more than one B channel a user can perform more than one transmission at the same time using a single ISDN link D channels The standard signaling protocol transmits over a dedicated data channel called the D channel The D channel carries call setup and feature activation information to the destination and includes speeds of 16 kbyte s BRI and 64 kbyte s PRI Data information consists of control and signal information For BRI only data information also consists of packet switched data such as credit card verification ISDN layers ISDN layers refer to the standards established to guide the manufacturers of ISDN equipment based on the Open Systems Interconnection OSI model The layers include both physical connections such as wiring and logical connections which are programmed in computer software 26 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Device compatibility and installation requirements When equipment is designed to the ISDN
95. user defined feature keys and four soft keys The Avaya 1120 IP Deskphone brings voice and data to the desktop by connecting directly to a local area network LAN though an Ethernet connection Avaya 1140E IP Deskphone has six user defined feature keys and four soft keys through an Ethernet connection The Avaya 1140 IP Deskphone brings voice and data to the desktop by connecting directly to a LAN ISDN devices Avaya 1100 Series Expansion Module Compatible with the Avaya 1120E and 1140E IP Deskphones the expansion module includes 18 self labelling keys You can connect up to three modules to a phone for a maximum of 54 additional line or feature keys Avaya 1200 Series IP Deskphones The Avaya 1210 1220 and 1230 IP Deskphones bring voice and data to the desktop by connecting directly to a local area network LAN through an Ethernet connection Programmable button labels appear beside the keys and soft key labels appear directly above the keys 20 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Overview of key hardware elements and devices The keys on either side of the navigation keys are programmable keys The Avaya 1210 IP Deskphone has two keys while the Avaya 1220 and 1230 IP Deskphones have six keys The system administrator programs these keys Avaya 1200 Series Expansion Module Two expansion module models exist for the Avaya 1200 Series Expansion Module of phones The Avaya 1200 S
96. y the connection to the system and 255 S2 IP lt IP address gt This is the Published IP address of the second Avaya BCM system to which you want to register the telephone It can match the S1 setting S2 PORT Default 7000 This is the port the telephone uses to access this system S2 ACTION Default 1 S2 RETRY digits between Set this to the number of times you want the telephone to COUNT 0 retry the connection to the system and 255 VLAN 0 No VLAN Choose 0 NO VLAN if no VLAN exists on the network 1 Manual VLAN If DHCP does not exist on the network or if a remote 2 Automatically Sob et supplies DHCP select number 1 and enter the Y VLAN ID see Note 1 VISEOVER VIN If you have the system DHCP active on your system using DHCP select 2 if you want DHCP to find the VLAN assignment automatically VLAN is a network routing feature provided by specific types of switches To find out if your system uses VLAN check with your network administrator If your system uses VLAN the system administrator responsible for the Switch can provide the VLAN IDs for your system see Note 1 Cfg XAS 0 No default If you want to enable connection to a Net6 service provider server choose 1 The system prompts you for an 1 Yes IP address for the server Note 1 Ensure that the firewall filters are set up to allow IP traffic into and out of the system NN40170 304 Avaya Business Communications Manager 6 0 Installation D
97. your voicemail To keep your IP telephone active and retain DN specific features activate the Keep DN alive feature 50 NN40170 304 Avaya Business Communications Manager 6 0 Installation Devices October 2010 Media bay module configuration The information in this chapter applies to both the BCM50 and the BCM450 platforms running Avaya Business Communications Manager 6 0 Avaya BCM 6 0 You can install media bay modules MBM in Avaya BCM 6 0 main units and expansion units depending on your system requirements Prerequisites Ensure your system includes an installed MBM with assigned DS30 resources and configured dip switches Navigation Configuring For more information about installing an MBM see Avaya Business Communications Manager 450 6 0 Installation System Guide NN40170 303 or Avaya Business Communications Manager 50 6 0 Installation and Maintenance Guide NN40170 305 Anexperienced installer can wire the analog station module ASM for your system using the wiring chart for more information see the Avaya Business Communications Manager 450 6 0 Installation System Guide NN40170 303 or Avaya Business Communications Manager 50 6 0 Installation and Maintenance Guide NN40170 305 After the ASM is correctly wired you can connect your analog devices Documentation describing how to install your analog devices and how to use their features is supplied with each piece of equipment e Configuring resou

Avaya Business Communications Manager 6.0 Installation Manual

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