Avaya Business Communications Manager 50 (BCM 50) User's Manual
Contents
1. AVAYA Technical Tip Date 26 April 2011 Business Communications Manager BCM BCM450 R600 CORE TELEPHONY 12 and BCM050 R600 CORE TELEPHONY 12 Quality Issue Revision History Date Revision Summary of Changes 26 April 2011 Original bulletin This is the original publication Problem Description Avaya has identified a quality issue with BCM450 R600 CORE TELEPHONY 12 and BCM050 R600 CORE TELEPHONY 12 patches As a result these patches have been removed from the Avaya Support web site Here are the conditions which trigger the problem The customer has the Trunk Anti Tromboning TAT feature enabled and Coretel 12 installed The Sets have multiple intercom keys configured for answering calls The set has an established call on an intercom key If another call arrives while the set is busy with the first call it should be presented on the second intercom key Instead the intercom key that the current call is on flashes and the call cannot be answered since that intercom key already has an active call present The problem will persist for all incoming calls to that set until the BCM is rebooted A reboot clears the problem temporarily for a few hours and then it starts to re occur The issue also delaying the release of the next Smart Update for the BCM 6 0 release Scope The issue can affect any BCM 6 0 product on the BCM50 or BCM450 platforms which has the Trunk Anti Tromboning TAT feature enabled and Co2. nc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc and are registered in the United States and other countries All trademarks identified by TM or SM are registered marks trademarks and service marks respectively of Avaya Inc All other trademarks are the property of their respective owners Avaya may also have trademark rights in other terms used herein Compas ID 151790 AVAYA avaya com References to Avaya include the Nortel Enterprise business which was acquired as of December 18 2009 02 10 Compas ID 151790
3. re Telephonty 12 patch installed If the TAT feature is not enabled this problem will not occur Compas ID 151790 AVAYA Design status Avaya design has replicated the problem identified the suspect code and is working on fix This bulletin will be updated once a fix is available Recommended Action Avaya has identified 2 workarounds for the problem Workaround 1 If a customer or partner experiences this problem please perform the following actions e Turn off the TAT feature through Element Manager e Performa soft reboot of the BCM These actions shall prevent further problem occurrences Workaround 2 If use of the TAT feature is essential to the customer operation then the following actions should be taken e Performa level 2 reset of the BCM to bring it back to the BCM 6 0 General Availability software level e Install BCM050 R600 SU System 003 201101 or BCM450 R600 SU System 003 201101 depending on the hardware platform About Avaya Avaya is a global leader in enterprise communications systems The company provides unified communications contact centers and related services directly AVAVA and through its channel partners to leading businesses and organizations around the world Enterprises of all sizes depend on Avaya for state of the art INTELLIGENT COMMUNICATIONS communications that improve efficiency collaboration customer service and competitiveness For more information please visit www avaya com 2011 Avaya I
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