Avaya IW1 User's Manual
Contents
1. Chain must support at least 250 pounds 6 32 x 50 screw 6 32 lockwasher Ne S hook Hanging bracket Figure 3 Suspending from a Ceiling Issue 1 November 1998 13 Installation Installing the Converter Box The RS 232 to RS 485 converter box enables communication between the personal computer containing the BCMS Vu software and your wallboards The converter box converts standard RS 232 signals from the PC s serial port into RS 485 signals for use in the wallboard network The converter kit comes in two versions Model for the US Canada and Mexico PEC 5340 KIT Model for countries other than the US Canada and Mexico PEC 5340 IKT The front of the converter box has three light emitting diodes LEDs see Power indicator When lit this indicates that the converter box is receiving power The converter box comes with an AC adapter for connection to an electrical outlet RS 232 RXD indicator When lit this indicates that the converter box is receiving data on the RS 232 port and transmitting data on the RS 485 port RS 232 TXD indicator When lit this indicates that the converter box is transmitting data on the RS 232 port and receiving data on the RS 485 port 14 Issue 1 November 1998 Installation RS 232 RS 485 CONVERTER RS 232 RS 232 TXD RXD A FOR INDOOR USE ONLY O O O POWER Figure 4 Converter Box Front View Two end of line EOL termina2. Screw the other sides of the pivot brackets into the counter 10 Issue 1 November 1998 Installation SSS ee ift 187 diameter holes for counter mounting 2 places 2 8 32 x 375 screws 2 8 32 x lockwashers Rubber Bumper Pivot Bracket Figure 2 Mounting on a Counter Ceiling Suspended Installation The list of parts needed and the steps for suspending the wallboard from a ceiling are explained below Unless otherwise stated the wallboard includes the parts mentioned Issue 1 November 1998 11 Installation Required Parts Wallboard Two 2 hanging brackets Two 2 6 32 X 50 panhead screws Two 2 6 32 lockwashers Two 2 S hooks Chain for suspending the wallboard not supplied with the wallboard Procedure Follow these steps to suspend a wallboard from the ceiling see 1 2 3 As necessary remove power from the wallboard Remove an end cap from the wallboard Slide the two hanging brackets into the channel on the top of the wallboard and place the brackets at the appropriate location Thread the 6 32 X 50 panhead screw into the hanging bracket and tighten until the screw engages the aluminum extrusion Insert the S hooks into the holes in the hanging brackets To adjust the viewing angle insert each S hook into another hole in the bracket 12 Issue 1 November 1998 Installation SSS ee ift
3. Center to Center 0 3 0 8 cm Spacing pitch Character Size Two Line Format 2 1 5 3 cm Memory Retention Typically one month Real Time Clock Day and time 12 or 24 hour format maintains accurate time without power for up to 30 days Serial Computer Interface RS 232 TTL and RS 485 multi drop networking for up to 255 wallboards Operating Mode Hold Power WB1 WB2 and WB3 120 VAC 10 100 watts IW1 IW2 and IW3 220 240 VAC 100 150 watts 50 60 Hz all 10 Power Cord Length 10 feet 3 meters Keyboard Handheld Eurostyle infrared remote ordered separately control Format EZ Key I TM Operating Temperature 32 to 120 F 0 to 49 C 4 Issue 1 November 1998 Continued on next page Installation Table 2 Common Characteristics of All Six Wallboard Models Characteristic Description Humidity Range 0 to 95 non condensing Mounting Ceiling wall or counter Case Material Extruded aluminum Safety Meets ETL UL and CSA standards international model meets CE standards Installation The complete installation of the wallboard involves installing the wallboard and the converter box that is part of the Master Kit Installing the Wallboard The wallboard can be installed in any of the following ways m Mounted on a wall m Mounted on a counter m Suspended from a ceiling Considerations Consider th
4. See the documentation that came with the BCMS Vu software The wallboards come in six models m WB1 PEC 5340 WB1 with a capacity of 40 typical characters in a two line format m WB2 PEC 5340 WB2 with a capacity of 52 typical characters in a two line format Issue 1 November 1998 1 BCMS Vu Wallboard 2 m WB3 PEC 5340 WB3 with a capacity of 64 typical characters in a two line format m IW1 PEC 5340 IW1 with a capacity of 40 typical characters in a two line format m IW2 PEC 5340 IW2 with a capacity of 52 typical characters in a two line format m IW3 PEC 5340 IW3 with a capacity of 64 typical characters in a two line format The WB models are for use in the US Canada and Mexico IW models are for use in countries other than the US Canada and Mexico gt NOTE When the phrase the wallboard is used it refers to all the WB and IW models listed above When information is specific to one model of the wallboard it is so indicated Multiple wallboards can be networked together and connected to a personal computer to form a visual information system that can be updated automatically These wallboards are used in customer service applications where the messages can include such information as the number of customers in queue the number of available agents and the average time for a call to be answered Issue 1 November 1998 BCMS Vu Wallboard Tables 1 and 2 show the characteristics specific
5. and the BCMS Vu PC In other words the wallboard has worked in the past and now has stopped working The wallboard no longer lights up and does not make a power up sound Follow these steps 1 Check the outlet for power 2 Check the power cable to make sure it is plugged into the outlet 3 Call for repair The wallboard makes a power up sound but does not light up or show any information from the BCMS Vu PC Follow these steps 1 Check all cables and connections from the BCMS Vu PC to the wallboard 2 Check the BCMS Vu PC to make sure it is transmitting updates Issue 1 November 1998 29 Troubleshooting 3 Is the converter box power light on If not check the power supply for the converter box 4 Is the TXD or the RXD light on the converter box flashing If not check the cables and the connection from the BCMS Vu PC to the converter box 5 Was the wallboard plugged in and operating before the BCMS Vu PC was turned on 6 Has the EPROM in the wallboard been changed 7 Has the wallboard software on the BCMS Vu PC been removed 8 Has the COM port on the BCMS Vu PC that is connected to the wallboard been changed 9 Check with the BCMS Vu Helpline 10 Call for repair The wallboard displays nonsense or locks up Follow these steps 1 Unplug the wallboard and wait for one minute Plug the wallboard back in and check if it is functioning properly 2 Check all cables and connections 3
6. must be connected to a customer supplied PC by using the Master Kit and the BCMS Vu software package Do have to have the wallboard driver software Yes The software sends out the information from the BCMS Vu PC in the proper format for the wallboard To which COM port on the BCMS Vu PC do connect The BCMS Vu PC COM port chosen to connect the wallboard does not matter Be sure to designate the COM port on which the wallboard is connected in the BCMS Vu configuration Refer to the BCMS Vu documentation for details or consult your Lucent Technologies representative or authorized dealer To which port on the wallboard do connect The top port which is the RS 485 port Issue 1 November 1998 Parts List Parts List Table 3 lists the components and their numbers for the wallboards and the converter kits Table 3 Wallboard Components Component PEC Comcode WB1 Wallboard 5340 WB1 407679158 Wallboard only 407643717 Mounting Kit 407643667 Instruction Manual 407643758 7 foot Telco Cable 407643741 Modular Junction Box 407643634 WB2 Wallboard 5340 WB2 407679166 Wallboard only 407643725 Mounting Kit 407643667 Instruction Manual 407643758 7 foot Telco Cable 407643741 Modular Junction Box 407643634 WB3 Wallboard 5340 WB3 407743483 Wallboard only 407743467 Mounting Kit 407643667 Instruction Manual 407643758 7 foot Telco Cable 407643741 Modular Junction Box 407643634 Issue 1 November 1998 33 Parts L
7. 5 Cable Figure 8 Converter Box on One End of Transmission 20 If the converter box is not on one end of an RS 485 transmission line set the termination switch to unterminated and place one EOL terminator into the wallboard at each end of the transmission line see Figure 9 Issue 1 November 1998 Installation SSS a EOL Wallboards Terminator Modular Network Adapters with 4 wire RS 232 Cable data cables Ta J r B comb da Serial port of ES device containing A DB25 to DB9 application software Adapter may be required Converter Box Wallboard 3 data EOL Terminator Set the terminal switch on the converter box to unterminated Attach EOL terminators to the wallboards on each end of the RS 485 transmission line Attach two RS 485 cables directly to the terminal block on the converter box Figure 9 Converter Box in Middle of Transmission For the most stable transmission use daisy chain connections when you connect multiple wallboards to the converter box Make sure each wallboard is connected to its own modular network adapter NOTE Do NOT use a star connection In other words do not connect more than two RS 485 cables directly to the terminal block or to a modular network adapter Also note that you CANNOT use a home run con
8. Check that the wiring is a daisy chain configuration and not a star configuration Check the wiring diagram for the wallboards A CAUTION A star configuration is not supported and causes the wallboard to freeze 30 Issue 1 November 1998 Troubleshooting 4 Replace any unapproved cables and connectors they may be faulty 5 Has the EPROM been changed 6 Make sure the jumper underneath the EPROM is set at RS 485 If not change the jumper to RS 485 see the Jumper jon page 25 7 Has the wallboard software on the BCMS Vu PC been changed or removed 8 Are the other wallboards on the same network working If so check the connectors at the first wallboard 9 Use the wireless keyboard to clear the wallboard s memory see instructions on page 26 Retransmit to the wallboard and check if it is functioning properly 10 Call for repair Wallboard Problems Wallboard problems are physical defects in the wallboard the network to the wallboard is functioning properly Light emitting diodes LEDs are out This can be a single light column row or any part of the wallboard Call for repair The plexiglass face is cracked Call for repair Issue 1 November 1998 31 Troubleshooting Common Customer Questions 32 The following are questions commonly asked by wallboard customers Can hook up a slave unit directly to the DEFINITY G3V4 or DEFINITY ECS R5 or later communications system No the wallboard
9. Lucent Technologies Bell Labs Innovations BCMS Vu Wallboard Models WB1 WB2 WB3 IW1 IW2 and IW3 Installation Programming and Troubleshooting 555 233 108 Comcode 108395153 Issue 1 November 1998 Copyright 1998 Lucent Technologies All Rights Reserved Printed in USA Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing However information is subject to change Your Responsibility for Your System s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example persons other than your company s employees agents subcontractors or persons working on your company s behalf Note that there may be arisk of toll fraud associated with your telecommunications system and if toll fraud occurs it can result in substantial additional charges for your telecommunications services You and your system manager are responsible for the security of your system such as programming and configuring your equipment to prevent unauthorized use The system manager is also responsible for reading all installation instruction and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized us
10. Table 1 and common Table 2 to the WB1 WB2 WB3 IW1 IW2 and IW3 wallboards Table 1 Characteristics Specific to a Wallboard Model WB1 and IW1 WB2 and IW2 WB3 and IW3 Characteristic Wallboard Wallboard Wallboard Case Dimensions 40 2 7Lx5 1 D 52 2 Lx5 1 D 64 2 L x 5 1 D Depth dimension x 7 7 H x 7 7 H x7 7 H includes rear 102 1 cm Lx 132 5 cm L x 163cm L x mounted power 12 9 cm D x 12 9 cm D x 12 9cm D x supply 19 6 cm H 19 6 cm H 19 6cm H Weight 18 5 Ibs 24 5 Ibs 31 Ibs of Wallboard 8 4 kg 11 2 kg 14 kg Display 36 L x 4 8 H 48 L x 4 8 H 60 L x 4 8 H Dimensions 91 4 cm L x 121 9 cm L x 152cm L x 12 2 cm H 12 2 cm H 12 2cm H Display Array 120 x 16 160 x 16 200 x 16 Characters in Two Line Format 40 60 maximum depending on characters 52 80 maximum depending on characters 66 100 maximum depending on characters Characters in One Line Format 10 15 maximum depending on 14 20 maximum depending on 18 25 maximum depending on characters characters characters Display Memory 28 000 27 500 27 000 characters characters characters Issue 1 November 1998 3 BCMS Vu Wallboard Table 2 Common Characteristics of All Six Wallboard Models Characteristic Description Pixel Size diameter 0 2 0 5 cm Pixel LED Color Each dot can be red green or amber three rainbow effects are also available
11. abs b Place your thumb on the EPROM place your index finger on the back of the circuit board and gently push down on the EPROM until it snaps into place 6 Replace the end cap 24 Issue 1 November 1998 Setting the Jumper EPROM EPROM Carrier j Snap Off Cover Plate Figure 10 Replacing the EPROM Setting the Jumper The jumper that designates RS 232 or RS 485 operation is located inside the end cover of the wallboard Set the jumper to 485 Follow these steps to set the jumper see Figure 11 Turn the power off Remove the snap off end cover Locate the RS 232 RS 485 jumper below the EPROM Rk oN Place the jumper for the RS 485 setting by connecting the center pin and the pin on the right Issue 1 November 1998 25 Troubleshooting Jumper Set for RS 485 EPROM Carrier IR Receiver 232 485 Snap Off Cover Plate Figure 11 Setting the Jumper Troubleshooting The following are common troubleshooting problems and typical questions In each case the problem or question is given in bold type and the procedure or answer is given in plain type First Start Up The following problems may occur during the first start up of the wallboard before you have communicated wi
12. ack 485 wire BL __ WH junction box o sometimes black to black O Connect shield wire to red Connect negative 485 wire sometimes red to yellow Figure 7 RS 485 Network Connection Using Modular Jacks The EOL Terminators Plug EOL terminators into the wallboards that are on the ends of an RS 485 transmission li ports labeled RS 232 The converter box has ne Insert the EOL terminators into the RJ11 IN or TTL on the wallboards a termination switch with Terminated and Unterminated settings If the converter box is on one end of an RS 485 transmission li ne set the termination switch to terminated Issue 1 November 1998 19 Installation and plug one EOL terminator into the wallboard on the other end of the RS 485 transmission line see Figure 8 le qu eo An EOL Terminator is plugged into the last display on the network Wallboards Modular Network Adapters with 4 wire data cables E Serial port of device containing application software Converter Box RS 232 Cable A DB25 to DB9 Adapter may be required e Set the terminal switch on the converter box to terminated Attach on EOL terminator to the last wallboard on the network Attach one RS 485 cable directly to the terminal block on the converter box 4 RS 48
13. ble 2 Connect one end of the RS 485 cable to the RJ11 jack the RS 485 port on the back of the converter box Connect the other end of the RS 485 cable to a modular network adapter supplied with the wallboard in the following manner see Figure 7 RS 485 positive wire sometimes black to the black terminal m RS 485 negative wire sometimes red to the yellow terminal m Shield wire to the red terminal 16 Issue 1 November 1998 Installation SSS au L RS 485 RS 485 NOT A BLACK RED TELEPHONE SHIELD CONNECTION 9 VOLTS RS 485 NOMINAL RS 232 UNTERMINATED C TERMINATED lt gt Figure 5 Converter Box Rear View Issue 1 November 1998 17 Installation Type A RS 232 Cable Pin Pin Shield __ _ GND Shield 3 XD 3 2 RD 2 7 RS 7 8 4 CTS 8 6 DSR 6 1 DCD gt 1 4 DR gt 4 5 Signal Ground 5 9 4 RJ 9 Female End Male End Figure 6 RS 232 Pinouts 18 Issue 1 November 1998 Installation To RS 485 out n RS 485 in port on wallboard i 4 wire 8 ft RS 485 cable 8 ft NAS max Mx I Plug into surface Connect positive jack junction box Surface j
14. bumpers on each pivot bracket Issue 1 November 1998 7 Installation 8 32 x 375 screws 8 32 lockwashe Install one each on each end Rubber 220 187 diameter 280 diameter PO 5 16 x 0 50 screw 5 16 split lockwasher 5 16 hex nut To adjust the viewing uam A 4 m angle insert a cotter s 208 so pin into different holes on each end Co oo o o e o WB1 IW1 34 le o el WB2 IW 46 WB3 IW3 58 Figure 1 Mounting on a Wall 8 Issue 1 November 1998 Installation 3 Attach the large end of one pivot bracket to the desired mounting surface by using two 8 screws A CAUTION Do not install the wallboard directly to drywall or plasterboard Fasten it to wall studs or other structures that can support at least 250 pounds 4 Attach the second pivot bracket to the mounting surface at the proper distance from the first bracket varies depending on wallboard model by using two 8 screws gt NOTE Use the type of screws and anchoring method appropriate for the mounting surface For example use wood screws if you are mounting to a wood surface these screws are not supplied 5 Mount two pivot brackets to the back of the wallboard with eight 8 32 X 375 screws and eight 8 32 lockwashers Place the screws and lockwashers into the tapped holes on the back of the wallboard that l
15. cument No 555 233 108 Comcode 108395153 Issue 1 November 1998 Support Telephone Number In the continental US Lucent Technologies provides a toll free customer helpline 24 hours a day Call the Lucent Technologies Helpline at 1 800 242 2121 or your Lucent Technologies authorized dealer if you need assistance when installing programming or using your system Outside the continental US contact your local Lucent Technologies representative Warranty Lucent Technologies Inc warrants this equipment to be free of defects in materials and workmanship for a period of one year from date of shipment All defects within this time will be repaired without charge upon return of the unit to the factory This warranty is null and void if the manufacturer determines that any modifications have been made to the unit or the unit has been subjected to physical or electrical stress This warranty covers parts and labor only and does not include shipping costs travel expenses or travel time Installation of the equipment is the sole responsibility of the purchaser The manufacturer its agents or its distributors accept no responsibility for malfunction or damage caused by improper treatment or connection of the unit The manufacturer its agents or its distributors are not liable for any losses incurred through use or malfunction of the equipment or any losses or damages incurred by the use of the equipment in any means whatsoever This warranty
16. e following when installing the wallboard Donotuse the wallboard outdoors Do not expose the wallboard to direct sunlight Issue 1 November 1998 5 Installation Select a mounting location that has adequate ventilation on all sides of the wallboard to avoid overheating The maximum operating temperature is 120 F 49 C Make sure an electrical outlet is near the wallboard Any mounting hardware you supply chains wall anchors S hooks etc must be able to support at least four times the weight of the wallboard A CAUTION Do not paint the wallboard to match your office decor Painting the wallboard voids the warranty A SECURITY ALERT If the wallboard is displaying sensitive BCMS data be sure to locate it where only authorized personnel can see the information Wall Mounted Installation The list of parts needed and the steps for mounting the wallboard on a wall are explained below Unless otherwise stated the wallboard includes the parts mentioned Required Parts Wallboard Four 4 pivot brackets Eight 8 8 32 X 375 screws Eight 8 8 32 lockwashers 5 16 18 X 50 screws 5 16 18 hex nuts Two 2 Two 2 6 Issue 1 November 1998 Installation EE m Two 2 5 16 split lockwashers m Two 2 cotter pins m Eight 8 rubber bumpers Procedure Follow these steps to mount a wallboard on a wall see Figure 1 1 As necessary remove power from the wallboard 2 Place two rubber
17. e of common carrier telecommunication services or facilities accessed through or connected to it Lucent Technologies will not be responsible for any charges that result from such unauthorized use Lucent Technologies Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical support or assistance call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 Federal Communication Commission FCC Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation For further FCC information see Customer Support Information below Trademarks BCMS Vu is a trademark of Lucent Technologies Ordering Information Call Lucent Technologies Publications Center Voice 1 800 457 1235 International Voice 317 322 6416 Fax 1 800 457 1764 International Fax 317 322 6699 Write Lucent Technologies Publications Center 2855 N Franklin Road Indianapolis IN 46219 Order Do
18. er and request the correct EPROM m WB1 IW1 wallboard 1018 4403 revision level J or later m WB2 IW2 wallboard 10198 5403 revision level J or later m WB3 IWS3 wallboard 10198 6403 revision level J or later Check the jumper underneath the EPROM It must be set for RS 485 see Setting the Jumper Jon page 25 Check to see that the wallboard is connected to the correct COM port on the BCMS Vu PC Is the converter box plugged in and working Check the power light on the box Isthe BCMS Vu PC transmitting to the converter box and the box transmitting to the wallboard Check the RXD and the TXD lights on the converter box If they are flashing there is communication with the wallboard Check the output cable on the box and to the wallboard Is the cable plugged into the BCMS Vu PC and the converter box If it is plugged in correctly and there still is no flashing light on the converter box make sure you have the BCMS Vu software to drive the wallboard Check the cable on the back of the wallboard Make sure it is plugged into the RS 485 connector Send the wallboard in for repair 28 Issue 1 November 1998 Troubleshooting There is no light on the converter box Follow these steps 1 Check the outlet for power 2 Return the converter box and the power supply for repair Trouble After Installation Trouble sometimes occurs after communication has been established between the wallboard
19. ine up with the pivot bracket 6 Line up the brackets on the back of the wallboard with the pivot brackets you installed on the mounting surface Insert a 5 16 X 0 50 screw through the larger holes of the lined up brackets and place a split lockwasher and a 5 16 hex nut on the end of the screw Tighten until snug 7 To adjust the viewing angle of the wallboard insert a cotter pin into one of the holes on the pivot bracket Do the same for the same numbered hole on the other pivot bracket Issue 1 November 1998 9 Installation Counter Mounted Installation The list of parts needed and the steps for mounting the wallboard on a counter are explained below Unless otherwise stated the wallboard includes the parts mentioned Required Parts Wallboard Four 4 pivot brackets Eight 8 48 32 X 375 screws Eight 8 48 32 lockwashers Two 2 5 16 18 X 50 screws Two 2 5 16 18 hex nuts Two 2 5 16 split lockwashers Two 2 cotter pins Eight 8 rubber bumpers Procedure Follow these steps to mount the wallboard on a counter see 1 As necessary remove power from the wallboard 2 Place two rubber bumpers on each pivot bracket 3 Mount two pivot brackets to the back of the wallboard s aluminum extrusion by using four 318 32 X 375 screws and four 8 32 lockwashers Place the screws with the lockwashers into the 28 32 tapped holes on the extrusion that line up with the holes in the pivot bracket
20. is limited to the repair of the equipment to its normal functioning capability This warranty is complete as stated and all other warranties expressed or implied are invalid The BCMS Vu Wallboard Models should be installed only by qualified personnel No user serviceable parts are contained within the units Installation or programming should not begin prior to review of all sections of this manual Contents BCMS Vu Wallboard m Installation Installing the Wallboard Considerations Wall Mounted Installation Counter Mounted Installation Ceiling Suspended Installation Installing the Converter Box Required Parts Procedure The EOL Terminators Programming the Wallboard Running the Self Test Program Clearing the Memory EPROM Replacement Setting the Jumper Troubleshooting First Start Up Trouble After Installation Wallboard Problems Common Customer Questions Parts List Issue 1 November 1998 i Figures Issue 1 November 1998 ii EE Tables 1 Characteristics Specific to a Wallboard Model 2 Common Characteristics of All Six Wallboard Models 3 Wallboard Components Issue 1 November 1998 iii Important Safety Instructions When installing electrical equipment always follow basic safety precautions to reduce the risk of fire electrical shock and injury to persons including Read and understand all instructions Follow all warni
21. ist Table 3 Wallboard Components Continued Component PEC Comcode IW1 Wallboard 5340 IW1 407689827 Wallboard only 407650332 Mounting Kit 407643667 Instruction Manual 407643758 7 foot Telco Cable 407643741 Modular Junction Box 407643634 IW2 Wallboard 5340 IW2 407689835 Wallboard only 407689340 Mounting Kit 407643667 Instruction Manual 407643758 7 foot Telco Cable 407643741 Modular Junction Box 407643634 IWB3 Wallboard 5340 IW3 407743475 Wallboard only 407753227 Mounting Kit 407643667 Instruction Manual 407643758 7 foot Telco Cable 407643741 Modular Junction Box 407643634 34 Issue 1 November 1998 Parts List Table 3 Wallboard Components Continued Component PEC Comcode Master Kit US Canada 5340 KIT 407679174 and Mexico Converter Box 407643642 Converter Cable 407643659 Power Supply 407643626 Master Kit Countries 5340 IKT 407689892 other than the US Canada and Mexico Converter Box Types European Style 407650365 Australian Style 407649961 United Kingdom Style 407650357 Converter Cable 407643659 Power Supply Types European Style 407650381 Australian Style 407650399 United Kingdom Style 407650373 This cable can have a 9 pin or a 25 pin adapter The adapters can be male or female on either end Normally the cable is sent with a 9 pin adapter on each end The required RS 485 cable must be supplied by the customer Issue 1 November 1998 35
22. leared 5 Press to cancel the test program Clearing the Memory To clear the entire memory of the wallboard follow these steps 1 Press PROGRAM PROG TEXT FILE A appears 2 Press BACK Juntil CLEAR MEMORY appears 3 Press C ADV_ WARNING appears momentarily then CLEAR ALL Y N appears 4 Press Y for YES if you want to clear everything in memory Press N for NO PROG TEXT FILE A reappears EPROM Replacement To upgrade the wallboard you must replace the EPROM in the wallboard Follow these steps to replace the EPROM 1 Unplug the wallboard from the wall outlet 2 Remove the end cap located on the right side of the wallboard as you face the wallboard Issue 1 November 1998 23 EPROM Replacement 3 Touch a grounded surface to dissipate potentially damaging static electricity 4 Remove the EPROM from its socket see Figure 10 a Find the EPROM located near the front of the exposed circuit board b Place your thumb under the EPROM s top tab and your index finger under the EPROM s bottom tab c Lift the EPROM out of the socket by pulling up with your thumb 5 Install the new EPROM into the socket a Insert the EPROM so that the tabs on the EPROM are aligned with the notches in the socket The top edge of the socket has one notch and the bottom edge has two notches The top edge of the EPROM has one tab and the bottom edge has two t
23. nection Issue 1 November 1998 21 Programming the Wallboard Programming the Wallboard You can program the following for the wallboard Running the Self Test program Clearing the memory Use the wireless keyboard to program the wallboard gt NOTE These are the ONLY functions you can perform with the wireless keyboard in a BCMS Vu environment Disregard the other programming procedures described in the manual that is shipped with the wireless keyboard Running the Self Test Program You can run a self test program via the wallboard This program checks to see if all columns of LEDs are functioning properly With the Self Test program you also can easily clear the wallboard of all information stored in memory Follow these steps to run the Self Test program 1 Press BACK Juntil SET TIME AND DAY Or SET TIME Press PROGRAM PROG TEST FILE A appears on the display appears Press ADV Juntil the DAY and TIME appear Using the keyboard type TEST Press R immediately after TEST if you want to save the memory A number of diagnostic messages appear repeatedly until the test is discontinued 22 Issue 1 November 1998 EPROM Replacement A CAUTION The wallboard s memory is cleared of any previously stored messages when you run the Self Test program However if you press R immediately after entering TEST the memory is not c
24. ngs and instructions marked on or packed with the product Never install this unit during a lightning storm Use only Lucent Technologies recommended approved accessories Do not install this product near water for example in a wet basement location Do not overload wall outlets as this can result in the risk of fire or electrical shock Do not attach the power supply cord to building surfaces Do not allow anything to rest on the power cord Do not locate this product where the cord will be abused by persons walking on it Unplug the product from the wall outlet before cleaning Use a damp cloth for cleaning Do not use cleaners or aerosol cleaners Do not operate the system if chemical gas leakage is suspected in the area Use telephones located in some other safe area to report the trouble SAVE THESE INSTRUCTIONS Issue 1 November 1998 v BCMS Vu Wallboard Models WB1 WB2 WB3 IW1 IW2 and IW3 Installation Programming and Troubleshooting Instructions BCMS Vu Wallboard The BCMS Vu Wallboards are indoor light emitting diode LED message centers designed for use with the BCMS Vu software package BCMS Vu is a PC software package that collects and stores Basic Call Call Management System BCMS data from a communications system The wallboards can display two lines of 2 1 inch characters in any combination of red green and amber gt NOTE The wallboards can be used only with BCMS Vu software
25. th the wallboard 26 Issue 1 November 1998 Troubleshooting The wallboard does not light up and does not make any power up sound when plugged in Follow these steps 1 Check that you have one of the following wallboards WB1 PEC 5340 WB1 WB2 PEC 5340 WB2 WB3 PEC 5340 WB3 IW1 PEC 5340 IW1 W2 PEC 5340 IW2 m IW83 PEC 5340 IW3 gt NOTE The visual message signs 215C PEC 5332 100 and 4120C PEC 5332 150 do NOT work with the BCMS Vu software 2 Check power at the outlet For example try plugging in another electrical device to see if it will work If the outlet is good return the wallboard for repair The wallboard makes a power up sound and shows the start up message but does not update any information from the BCMS Vu PC Follow these steps 1 Check all cables and connections to ensure they are plugged in 2 Consult the wiring diagram to ensure proper wiring 3 Check if the wallboard was plugged in and cabled to the BCMS Vu PC when it was turned on Issue 1 November 1998 27 Troubleshooting Has a master kit been purchased If so the wallboard must be on an RS 485 network See the wiring diagram in the master kit instructions Check the EPROM in the wallboard The EPROM is located in the right endcap Remove the right endcap and verify that the EPROM label part number is one of the following If it is not contact your Lucent Technologies representative or authorized deal
26. tors come with the converter box The EOL terminators are attached directly to the wallboards to help maintain stable communication across a network See The EOL Terminators on page 19 Required Parts DB9 to DB9 RS 232 cable This 9 pin connector connects the PC to the converter box The converter box has a 9 pin female port m RS 485 cable m As necessary a DB25 to DB9 adapter for the computer port The required parts from the converter kit are Converter box Converter cable assembly Power supply Issue 1 November 1998 15 Installation You may need additional parts that are not included m DB9 to DB25 cable This is a cable to connect the 9 pin RS 232 port on the converter box to a 25 pin serial port on the PC a Gender changer Occasionally the serial port on a device is the same as the port on the device to which it is connecting In this case you need a connector that changes the gender of the connector to allow the cable to connect to the port on the device gt NOTE Some gender changers also rearrange the pins in the connector and therefore disrupt the communications to the device Procedure Follow these steps to connect the converter box to the PC see 1 Connect one end of the RS 232 cable to the serial port on the PC and the other end to the converter RS 232 port On some PCs you may need to use a DB25 to DB9 adapter for the serial port Figure 6 shows the pinouts for the RS 232 ca
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