Avaya BCM Monitor BCM Rls 6.0 User's Manual
Contents
1. ecm software version Boot time IP Configuration Published IP address Next hop Installed Devices Dynamic Snapshots CA8B10e Pentium III 697 890 MHz 249 MB 19 1 GB wan Nic msc Nic E7B92E070000 10324346 4 0 2 03 8 16 06 3 40 Pm 10 1 1 64 10 1 1 64 255 255 255 0 00 AD CC 5B B9 64 192 168 13 99 255 255 255 0 00 A0 CC 5B B9 70 10 10 12 1 255 255 255 0 00 E0 48 05 46 14 MAC HD Maxtor 2F020L0 The dynamic snapshot takes a succession of pictures of the BCM information that changes in time such as CPU usage and active calls and saves it to a file 1 The dynamic snapshot feature can be activated by selecting File Dynamic Snapshot Start from the menu bar Conversely it can be de activated by selecting File Dynamic Snapshot Stop from the menu l BCM Monitor BCMTRAINING wie Statistics Help IP Devices ATP Sessions UIF Line Monitor Usage Indicators Disconnect From BCM Snapshot Settings Save Static Snapshot Ctri s Dynamic Snapshot Exit BCM Monitor Frote wan Mic MSL MIC E 7B92E0 70000 Seral number 10324346 Syster ID BCM Software Version 40 203 Boot time 8 16 06 3 40 Phi Installed Devices NIC ethO IP 10 1 1 64 Mask 255 255 755 0 MAC 00 40 CC 5B 69 64 IP 192 165 13 95 Mask 255 255 255 0 00 40 CC 56 B69 70 IP 10 10 12 1 Mask 255 255 255 0 MAC 00 E0 48 05 46 14 HO Maxtor 2FO2. 2 The Snapshot Settings Window will be displayed Snapshot Settings Static snapshot settings Dynamic snapshot settings Fath and filename Output filename static tet gt Output folder Hs Ed Tabs to save Tabs not sawed in snapshot Tabs saved in snapshot BCM Info Media Card Voice Ports IF Devices ATP Sessions UIF Line Monitor Usage Indicators Reset List Save all tabs 26 NN40011 030 Issue 1 2 BCM RIs 6 0 BCM Monitor 3 You can select a destination where the file will be saved by clicking the builder button next to the Output Folder Snapshot Settings static snapshot settings Dynamic snapshot settings Fath and filename Output filename static tet gt Output folder HA P Tabs to save Tabs not saved in snapshot Tabs saved in snapshot BCH Info Media Card Voice Ports IF Devices RTF Sessions UIF Line Monitor Usage Indicators Reset List Save all tabs OF Cancel 4 Once a destination has been selected click OK Browse For Folder Select a Folder Desktop My Documents y A My Computer S Local Disk 1C 050426 1618 D Ss MEW Es e TRG 2 Fs ln DavidD on birch H ha itelpublic on birch Ps 4 a qms on birch 4 ah NN40011 030 Issue 1 2 BCM Rls 6 0 2 BCM Monitor 5 You can then select the information tabs that you wish to be saved by clicking the arrow keys in the centre of the w
3. UIP Line Monitor Usage Indicators IP Clients d MIF Set Details Used licenses DN Type IPPort RTP Session tee Get 22 050 offline since Tue Aug oe 254 2050 offline since Mon Aug Enabled Connected Active on call Wireless Sets Enabled Connected Active on call IF Trunks Used licenses 10 of 10 Active on call MECON over IF IP Clients The IP Clients section contains information about the utilisation of IP Client licenses i e licenses for IP sets Used licenses Number of used licenses out of the total number of IP client licenses 2 i20xx Sets The i20xx Sets section contains information about IP sets that use the UNISTIM protocol for communication with the BCM system Enabled Number of booted UNISTIM IP sets Connected Number of UNISTIM IP sets currently connected to the monitored BCM system The number of connected sets is lower than the number of enabled sets when the Keep alive capability has been enabled for some IP sets and the sets are currently disconnected Active on call Number of UNISTIM IP sets that currently have an active RTP session i e are involved in the transmission of voice data over the IP network NN40011 030 Issue 1 2 BCM RIs 6 0 17 BCM Monitor Wireless Sets The Wireless Sets section contains information about wireless IP sets that communicate with the BCM system Enabled Number of wireless IP sets registered with the
4. er Programs E nee ve ES i Adobe gt SoundMAX a FR Adobe Help Viewer 2 gt Spybot Search amp Destroy EG SS E AVG9 0 gt E Startup ie Settings ya Search O Help and Support 5 2 7 0 wv La da mM n y Run Ty a T a Log Off Pauls o Shut Down HU Start 0 3 Microsoft Out 3 Winc 2 Alternatively BCM Monitor can be selected from your PC s Desktop by double clicking the shortcut icon A Ecmblonitor 3 BCM Monitor can also be launched from within Element Manager In the Administration tab open the Utilities folder and select BCM Monitor Click on the Launch BCM Monitor button Task Navigation Panel BCM Monitor Configuration Administration H E General Launch BCM Monitor f System Metrics Mi Cn Telephony Metrics 2 45 Utilities 9 ieee gt Ping 3 Trace Route Ethernet Activity NN40011 030 Issue 1 2 BCM Rls 6 0 11 BCM Monitor 12 4 The Enter Logon Information window appears Enter the IP Address of the BCM the User Name in the Connect As field and Password Click the Connect button Enter Logon Information Sistem Mame or nowt t CS IP Address 10 10 11 1 h Connect As nd Password eee Save Information Cancel Delete 5 You will then be presented with the BCM Monitor s main screen BOM Monitor Bcm450 File Statistics Help BCH Hardware Platform
5. Processor Expansion Cards For older model BCM s only 1000 200 400 Number of installed Processor Expansion Cards DSP resource units Total number of logical resource units provided by all installed Processor Expansion Cards DSP Resources The DSP Resources section contains detailed information about firmware tasks loaded on the Master DSP and Processor Expansion Cards Note When troubleshooting voice path problems on IP devices you should examine the percentage of used DSP resources in the DSP Resource control see the percentage beside Processor Expansion Cards If the DSP utilization is close to 100 either additional Processor Expansion Cards should be installed or IP devices should be configured to use less expensive codecs e g G729 instead of G723 or G711 instead of G729 NN40011 030 Issue 1 2 BCM Ris 6 0 15 BCM Monitor Voice Ports Tab The Voice Ports tab provides information about configured voice ports logical devices used for Voice Mail Call Centre and IVR connections BCM Monitor Bcm450 ioj xj File Statistics Help ECM Info Media Card Voice Ports PIP Devices RTP Sessions UIP Line Monitor Usage Indicators Yoice CTI Ports Yoice Port Details Resource limit 49 E Modem group DM 300 Enabled ports 49 e 300 Modem Assigned ports 49 Active on call Call Center Assigned ports HE Active on call fey teh Assigned ports Aa Active on call M A Vo
6. 2 BCM RIs 6 0 BCM Monitor Installing BCM Monitor 1 Open Internet Explorer In the address field type replacing the relevant part with your BCM IP address http lt bcm ip address gt Navigation Canceled Windows Internet Explorer EA GA TJE http 200 30 30 801 ET 1 h _ as 2 Click on Go or press Return on your keyboard Note You can also use the Web Page button in Element Manager to launch a web broswer session The BCM you wish to access must be selected in the Element Navigation Panel to do this dp Exit W cut Lia Copy E raste web Page Validate Device Ey Connect Element Navigation Panel By Network Elements Aa 10 1 1 2 Connection Information 10 1 L66 IP Address 200 30 30 80 y 200 30 30 30 73 User ID nnadmin BCM Chester Password Y 200 30 30 77 TEST BCM50 R6 Inventory Information E 00 1 H 1 J 1 cH E L ELLA A Pret Pt Pret Pt 3 If you are presented with the Certificate Error window click on Continue to this website not recommended We recommend that you close this webpage and do not continue to this website Click here to close this webpage E More information iad NN40011 030 Issue 1 2 BCM Rls 6 0 7 BCM Monitor 4 Accept any further security messages that you may get presented with Security Information This page contains both secure and nonsecure tems Do you want to display the nonsecure items 5 You will n
7. Automatic Snapshot can be enabled by ticking the Enable Automatic Snapshot box Snapshot Settings Static snapshot settings Dynamic snapshot settings Path and filename Output filename dynamic csv gt Output folder H g Tabs to save Tabs not saved in snapshot Tabs saved in snapshot BLM Info Media Card Voce Ports IF Devices ATP Sessions UIF Line Monitor Usage Indicators Reset List Save all tabs Automatic snapshot Enable automatic snapshot 14 Automatic snapshot interval sec 30 Q Number of snapshots Infinite 2 j Cancel O Automatic snapshot interval In seconds Specifies the lapse of time that will separate successive pictures in the dynamic snapshot This parameter is ignored when the automatic snapshot feature is disabled 2 Number of snapshots Specifies the number of pictures that will be taken in a dynamic Snapshot The number can be selected by e Pressing the up down arrows to the right of the Number of Snapshot edit field e To select an infinite number of snapshots hold the down arrow until the edit control reads Infinite This parameter is ignored when the automatic snapshot feature is disabled NN40011 030 Issue 1 2 BCM Rls 6 0 31 BCM Monitor 1 The dynamic snapshot feature can be activated by selecting File Dynamic Snapshot Start from the menu bar BCM Monitor BCMTRAINING Sele ES Statistics Help IP Devices RTP Session
8. END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that app
9. over UDP sessions which involve either the monitored BCM system or one of IP sets controlled by the monitored BCM system BCM Monitor Bcm450 Oj x File Statistics Help BCM Info Media Card Voice Ports IP Devices Local IP Endpoints IF to IP a TOMtoIF o0 ATP Sessions DUIP Line Monitor Usage Indicators TOM to TOM Est bandwidth IF to IP TOM to IP Est bandwidth Remote IP Endpoints IF to IP O Est bandwidth O bps Local IP Endpoints The Local IP Endpoints section contains information about RIP sessions between local IP endpoints i e endpoints that reside in local subnets of the monitored BCM system IP to IP Number of RTP sessions between two local IP devices TDM to IP Number of RTP sessions between a TDM device on the BCM system and a local IP device TDM to TDM Number of RTP session between two TDM devices on the BCM system TDM devices cross connected over an IP trunk Est Bandwidth Estimated network traffic generated by RTP sessions between local IP devices or TDM devices and local IP devices Only the BCM system itself and or IP devices on local subnets are involved in these RIP sessions i e no remote devices are involved This traffic directly impacts the BCM system and its local subnet s Network connections to remote subnets are not impacted NN40011 030 Issue 1 2 BCM RIs 6 0 19 BCM Monitor Local to Remote IP Endpoint The Local to Remote IP Endpoint section cont
10. written permission of a duly authorised representative of ITEL NN40011 030 Issue 1 2 BCM RIs 6 0 3 BCM Monitor Table of Contents BGM Montos ii 5 AO oo actin dn tN LSA 5 REQUIEM MAU ON sersa 5 Supported Operating SYStEMS cccccccccsssseceecceesseceeeceeeeeeeseeeaeeeeeseeegeeeessaaaees 5 FOW N teres et etre ete nee eee o 6 ASTallind BOM MONITO Esso dad 7 Opening BOM MOMOL doin 11 TaD DCSEMOUONS o a ld 13 A se eee ee a eee 13 Media Gard Tab io 14 VOICE POMS TaD iaa aa add do E 16 IP Devices Tabula 17 FUL Sessions ana id edie A 19 Universal ISDN Protocol da acu a EE E 21 LIS IIA e a a nn edad ida 23 Usage Inalcators Tau ia E egos 24 Static ona PS NOl ancse ana n ias 26 Dynamic Snap Sismo 29 Automatic SNapShoOt ooooccccccccocccnncccnnnconnconnnnnnnnnonnnnrnnnonnnnnrnnnnnnnnnrnnnnonannrnnnnnnnns 30 Avaya Documentation Links ooccooccocnoncconncnoronnnonnnnaronnnnas 33 4 NN40011 030 Issue 1 2 BCM RIs 6 0 BCM Monitor BCM Monitor Overview The BCM Monitor allows you to see the current status of various parts of your system services You can use this tool during troubleshooting to confirm current configurations including CallPilot applications and IP trunk information BCM Monitor is a stand alone diagnostic tool that allows the user to view basic information about their BCM system and to monitor certain real time parameters of the system Real time monitoring capabilities include e Overall
11. 20L0 NN40011 030 Issue 1 2 BCM Rls 6 0 29 BCM Monitor 2 The dynamic snapshots can be set by selecting File Snapshot settings and selecting the Dynamic snapshot settings Tab Snapshot Settings Static snapshot settings Dynamic snapshot settings Path and filename Output filename dynamic csy gt Output folder HA a Tabs to save Tabs not saved in snapshot Tabs saved in snapshot RTP Sessions UIP Line Monitor Usage Indicators Reset List Save all tabs Automatic snapshot Enable automatic snapshot Automatic snapshot interval sec Number of snapshots H 3 The Snapshot Settings Window will be displayed 4 The destination where the file will be saved can then be selected in the same manner as previously described Automatic Snapshot When enabled the automatic snapshot tells the BCM Monitor application to take multiple pictures of the BCM Monitor dynamic information in a single dynamic snapshot file The number of pictures to take and the time interval between each picture is configurable The dynamic snapshot will stop by itself when all the pictures are taken or it can be stopped manually by selecting Files Dynamic Snapshot Stop from the menu When disabled the file resulting from a dynamic snapshot will contain a single picture that represents the state of the dynamic information at the time the Snapshot was taken 30 NN40011 030 Issue 1 2 BCM RIs 6 0 BCM Monitor The
12. 255 255 0 address 200 30 30 206 02 17 65 00 00 04 Next hop 200 30 30 7 1221 51 255 255 255 0 02 1 7 65 00 00 05 O BCM Hardware Platform Information about the main system board used in the BCM system CPU CPU type and speed Memory Size of installed system memory Hard drive Primary hard drive s size Profile Hardware profile of the BCM system i e the configuration of installed PCI devices System ID Unique system ID used for licensing Serial number Serial number of the BCM system 2 BCM Software The BCM Software section contains information about the BCM software installed on the monitored BCM system Version Version of the currently installed BCM software Boot time Date and time when the BCM system has been last booted the information is based on the local time of the BCM system NN40011 030 Issue 1 2 BCM Ris 6 0 13 BCM Monitor Configuration The IP Configuration section contains basic information about IP parameters of the monitored BCM system Published IP address IP address which is used by BCM s Voice over IP software components for external communications over LAN and or WAN Other IP devices on the network e g IP sets use this address to communicate with the BCM system Next hop Next hop router Typically this is the first router on the primary network connection 4 Installed Devices The Installed Devices section contains additional information about hardware devices installe
13. AVAYA BCM RIs 6 0 BCM Monitor Task Based Guide BCM Monitor Copyright 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the
14. BCM system Connected Number of wireless IP sets currently connected to the BCM system Active on call Number of wireless IP sets that currently have an active RTP session i e are involved in the transmission of voice data over the IP network IP Trunks The IP Trunks section contains information about IP trunks enabled on the monitored BCM system Used licenses Number of used licenses out of the total number of IP trunk licenses Active on call Number of IP trunks that are currently involved in a call with an active RIP session i e the two endpoints of the IP trunk call are transmitting voice data over the IP network MCDN over IP Information if the MCDN over IP feature is enabled or disabled IP Set Details The IP Set Details section contains information about all enabled IP sets and about activity on each of these sets Note When troubleshooting problems with IP sets not being able to connect to a BCM system you should check if any IP client licenses are currently available If all IP client licenses are in use the customer should either disable some of the IP sets or buy a key code to enable additional licenses You can sort information in the IP Set Details section by clicking on column headers You can also rearrange columns by dragging them to the desired position NN40011 030 Issue 1 2 BCM RIs 6 0 BCM Monitor RTP Sessions Tab The RTP Sessions tab provides information about RTP Real Time Protocol
15. Hardware section contains the following Type Type of the installed card Revision Revision of the card Voice Bus channels Number of media card voice bus channels an internal bus that handles communication between the card and Processor Expansion Cards Media Card Firmware The Media Card Firmware section contains information about the firmware installed on the card This firmware is responsible for all call processing on the BCM system Core load Identification of the firmware load installed on the Media Card followed by its version and variant Market profile Market profile region used for the initialisation of the BCM system Media Card Configuration The Media Card Configuration section contains information about configurable parameters of the MSC DS30 configuration For older model BCM s only 1000 200 400 Information on the DS30 channel configuration 6 2 or 5 3 split and for Partial Double Density mode Dial up WAN Information For older model BCM s only 1000 200 400 If the Dial up WAN is enabled or not When dial up WAN is enabled resources available for other application are considerably reduced Media channels Number of 64 kbps channels that can be used for transport of media typically voice Media channels are also known as B channels Signalling channels Number of signalling channels that can be used by various devices e g IP sets voice ports Signalling channels are also known as D channels
16. M450 CPU IB5B7E 1333 MHz Memory 504 MB Hard drive IST38081545 Protile NA System ID BBFCXCVGICCH Serial number LENNTMGYOOOOHD IP 1221 01 Mask 255 255 255 0 MAC O0 21 E1 D3 51 14 IP 200 30 30 206 Mask 255 255 255 0 MAC 00 21 E1 03 51 15 IF 10 10 11 1 Mask 255 255 255 252 MAC 00 21 E1 03 51 16 BCM Software Mee va ce Werelorr 90 01 1 410 IP 127 1 3 1 Boot time 810 09 12 24 PM Mask 255 255 255 0 021 7 65 00 00 03 IF Configuration MIC eth P 197147 Published IP Mask 255 255 255 0 address 200 30 30 206 02 1 65 00 00 04 Next hop 200 30 30 7 NIC etho IP 127 1 5 1 Mask 255 255 255 0 MAC 02 1 7 65 00 00 05 NN40011 030 Issue 1 2 BCM RIs 6 0 BCM Monitor Tab Descriptions BCM Info Tab BCM Info Tab displays the basic hardware and firmware information about your system BCM Monitor Bcm450 File Statistics Help ECM Info Media Card Voice Ports IP Devices RTP Sessions UIP Line Monitor Usage Indicators Installed Devices Plattform M450 NIC eth an B567E 1333 MHz ia EEE Memory BA MB MAC o 00 21 E1 03 51 14 Hard drive 5738081545 200 30 20 206 Profile NAA 255 255 255 0 SystemID BBFCXCVGJCCH eral areal Serial number LENNTMGYOOOOHD 10 10 11 1 255 255 255 252 BCM Software 00 21 E1 D3 51 16 Versions 3 0 0 11 410 A 127131 Boot time 8 1009 12 24 PM 255 255 255 0 02 1 7 65 00 00 03 IF Configuration 12714 Published IP 255
17. ORES PRODUCTS WHETHER HAVING A NORTEL OR A VAYA LOGO AND SOFTWARE UPGRADES ACQUIRED BY YOU FROM A N AVAYA AUTHORIZED RESELLER RESELLER IF YOU DO NOT ACCE PT THESE TERMS AND CONDITIONS RETURN THE LICENSED SOFTWA RE UNUSED AND IN THE ORIGINAL SHIPPING CONTAINER TO THE RE SELLER FROM WHOM YOU PURCHASED IT WITHIN THIRTY 30 DAYS OF PURCHASE TO OBTAIN A CREDIT FOR THE FULL PURCHASE PRICE Subject to the tams of this License Avava grants to Customer a personel nom lt nclue ive license a to Use as defined below a copy of the Licensed Sofware in acoontence with the Usage Level as defined below and b to wee the zssocisted documentation solely in support of authorized Use of the Licensed Sofware Use is limited to stori NN40011 030 Issue 1 2 BCM Rls 6 0 9 BCM Monitor 9 BCM Monitor will be installed and launched and will try to connect to the BCM from which it was installed Click the OK button in the error window e BCM Monitor File Statistics Help Enter Logon Information x System Hame or P adde 200 30 30 80 Connect As Password Save Information P Cancel Delete BCM Monitor 10 Close BCM Monitor and follow the procedure to launch the application in the Opening BCM Monitor section of this guide 10 NN40011 030 Issue 1 2 BCM RIs 6 0 BCM Monitor Opening BCM Monitor To launch BCM Monitor 1 Select Start Programs Avaya Business Communications Manager BCM Monitor
18. ains information about RTP sessions between a local IP endpoint i e an endpoint that resides in local subnets of the monitored BCM system and a remote IP endpoint i e an endpoint that resides outside of local subnets of the monitored BCM system IP to IP Number of RTP sessions between a local IP device and a remote IP device TDM to IP Number of RTP sessions between a TDM device on the BCM system and a remote IP device Est Bandwidth Estimated network traffic generated by RTP sessions between TDM devices or local IP devices and remote IP endpoints The BCM system itself and or IP devices on local subnets are involved in these RTP sessions which are routed to remote devices This traffic directly impacts the BCM system and its local subnet s as well as network connections to remote subnets Remote IP Endpoints The Remote IP Endpoints section contains information about RIP sessions between remote IP endpoints i e endpoints that reside outside of local subnets of the monitored BCM system IP to IP Number of RTP sessions between remote IP devices Est Bandwidth Estimated network traffic generated by RTP sessions between remote IP endpoints This traffic is generated on the route between the remote IP devices and typically does not impact the monitored BCM system Media Gateways The Media Gateways section contains information about allocated media gateways A media gateway is a logical entity that combines a set of resource
19. are displayed in the Line Monitor list Show All Lines including inactive When checked the Line Monitor list will show the details about all the lines being monitored by the BCM Monitor When unchecked the Line Monitor list will only display details about the lines that have been used since the BCM was last rebooted Line Monitor This section shows the details about the BCM voice over IP VolP and physical lines Lines numbered from 1 to 60 are VolP lines Lines displayed in light grey represent lines that are idle Blue lines represent lines that are active and finally red lines represent lines that are on hold Line Line number and line name NN40011 030 Issue 1 2 BCM RIs 6 0 23 BCM Monitor Direction Direction of the call present on the line Outgoing is shown when the call originates from the BCM outward and Incoming is shown when the call is originated from outside and directed at the BCM Start Time BCM time and date at which the call started User Shows the DN and Name of the BCM user that is involved in the call State dle No active call on the line Dialing BCM user in the process of dialing the digits to place a call The dialled digits appear in the Number and Name as the user dials Alerting A call has been received on the line and a BCM user s phone is ringing Connected The line has a connected call Held The line has a held call Number and Name Number and name of the far end used involved in the ca
20. availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND
21. d in the monitored BCM system Note When troubleshooting IP connectivity problems you should examine the Published IP Address an incorrect address may prevent communication with external devices the Next Hop Router an incorrect setting may cause routing of IP packets to a wrong network adapter and also IP addresses and subnet masks of installed network interface cards Media Card Tab The Media Card tab provides information about the media card installed in the monitored BCM system aol x Fie Statistics Help Media Card Voice Ports IF Devices RTF Sessions UIF Line Monitor Usage Indicators Media Card Hardware Type EE Main DSP at 171 1 41 Revision Available Tasks 356711 356711 146729 3 Modem 10 Fas 10738 E Loaded Tasks 121 Conference Mixer 30 Media Card Firmware Conference Party 61 Core load gt Data Modem 1 DSF Logger 1 E Tone Generator 28 Media Card Configuration al sui 1 at afl f2 0 DS530 configuration Na o Available Tasks 596711 5967114 246729 17 Fax 17 T38 Disbun WAR MAT El Loaded Tasks 1 EAS Ha 2 L DSP Logger 1 Media channels 1410 DSP 2 at 3 173 0 Signaling channels 1580 2 Avaliable Tasks 596411 5967711 46729 17 Fax 17 T38 Processor expansion a Loaded Tasks 1 cards H i DSF Logger 1 OSP resource units Voce Bus channels H Market profile MI NN40011 030 Issue 1 2 BCM Ris 6 0 _ BCM Monitor Media Card Hardware The Media Card
22. en monitoring a busy system monitoring of only a single UIP module at a time is strongly recommended Also the monitoring time should be kept to minimum to limit the impact When investigating intermittent problems an extended monitoring period may be required In such a case use the Disable timeout check box in the Timeout Settings section and enable logging of UIP data You must consider a potential impact on the system performance if the BCM system handles a high number of PRI calls 22 NN40011 030 Issue 1 2 BCM RIs 6 0 BCM Monitor Line Monitor The Line Monitor tab provides real time information about the state of all the physical and voice over IP VoIP lines on the BCM BCM Monitor Bcm450 k Oj x Fie Statistics Help BCM Info Media Card Voice Forts IP Devices RTP Sessions UIP line Monitor Usage Indicators Statistics Line Monitor Active Lines T O Statistics The Statistics section contains details about the lines being monitored by the BCM Monitor Active Lines Number of lines that are not in the idle state visible Lines The Visible Lines section contains controls that enable the administrator to choose the lines that
23. ice Mail Assigned ports 46 Active on call O 3 d O Voice CTI Ports The Voice CTI Ports section contains details about voice ports provided by the Voice CTI Service Resource limit Maximum number of resources configured for Voice CTI ports Enabled ports Number of booted Voice CTI ports Assigned ports Number of Voice CTI ports assigned to a specific application type Voice Mail Call Centre or IVR Active on call Number of Voice CTI ports that are currently active 2 Call Center IVR Voice Mail These sections contain details about voice ports assigned to each specific application Call Centre IVR and Voice Mail Assigned ports Number of Voice CTI ports assigned to the application Active on call Number of ports assigned to the application that are currently active Voice Port Details The Voice Port Details section contains information about activity on each enabled voice port 16 NN40011 030 Issue 1 2 BCM RIs 6 0 BCM Monitor Note When troubleshooting problems with Voice Mail Call Centre or IVR not answering calls you should check if any voice ports assigned to the application s are currently available If all voice ports are in use the administrator should increase the number of configured voice ports IP Devices Tab The IP Devices tab provides information about IP sets and IP trunks BCM Monitor Bcm450 E iol x File Statistics Help ECM Info Media Card Voice Ports RIP Sessions
24. indow By default all tabs are selected Snapshot Settings static snapshot settings Dynamic snapshot settings Path and filename Output filename static tat gt Output folder Ha E Tabs to save Tabs not saved in snapshot Tabs saved in snapshot ECM Info T h Media Card Voice Ports IF Devices ATP Sessions UIF Line Monitor Usage Indicators Reset List Save all tabs OR Cancel 6 Once you have selected the tabs to be saved click OK a BCM Monitor BCMTRAINING WEES statistics Help m Connect to BCM IP Devices RTP Sessions UIP Line Monitor W Disconnect from BCM Snapshot Settings 8 See a 59 Dynamic Snapshot gt Tox Exit BCM Monitor Signaling channels 200f32 63 Em Media channels 4 of 32 13 Voice bus channels 4o0f62 6 DSP resources 4o32 13 Active Telephony Devices IP trunks Dofe 0 IP sets Dof2 0 Voice ports O16 0 Media gateways O of 4 0 7 Select File Save Static Snapshot and the file will be saved in the location that you have specified 28 NN40011 030 Issue 1 2 BCM RIs 6 0 BCM Monitor 8 The static snapshot information will be displayed in text format y static Notepad BCMTRAINING Tue Aug 29 17 05 15 2006 ecm Info Bcm Hardware Platform CPU Memory Hard drive Profile system ID Serial number
25. lected UIP modules will be disabled Disable timeout Allows you to override the UIP monitoring timeout Please use this option with caution Universal ISDN Protocol Messages The Universal ISDN Protocol Messages section displays a folder for each UIP module that has been enabled Within each folder the section displays up to 20 most recent UIP messages UIP messages which contain at least one information element IE can be expanded to show information elements An IE which contains data can be expanded to show the content of the data portion of the IE Each UIP message line contains the following information e The direction in relation to the BCM system gt for incoming lt for outgoing e The message type CC for call control MTC for maintenance e The direction in relation to the call reference origin gt Cref origin for incoming lt Cref origin for outgoing e The message name or a hexadecimal value if the name is unknown e Additional data extracted from information elements Note Monitoring of UIP messages on a busy system may have a certain impact on the performance of the BCM system or some peripherals connected to the BCM system For example when IP sets or voice ports make receive a high number of calls over PRI trunks monitoring of UIP messages increases the amount of generated signalling data and could increase the response time for IP sets and or voice ports For that reason wh
26. ll Usage Indicators Tab The Usage Indicators tab provides real time information about the BCM system MSC Resources and certain types of telephony devices BCM Monitor Bcm450 i oj x Fie Statistics Help Physical memory MB 184 of HO4 372 MNonpaged mem MB Used Media Lard Resources Signaling channels F2 of 580 12 Media channels 11 a2 of1411 1 9 Voice bus channels DSF resources Cy 25 of 180 Active Telephony Devices IF trunks 10 of 10 F sets Voce ports Media gateways BEM Info The BCM Info section contains details about the BCM system s CPU and memory usage CPU The current usage on the BCM system s main CPU Physical Memory Physical memory in use out of the total installed physical memory Non paged Memory Non paged memory in use out of the non paged memory pool 24 NN40011 030 Issue 1 2 BCM RIs 6 0 BCM Monitor Used Media Card Resources The Used Media Card Resources section contains details about the Media Card s resource usage Signalling Channels Current usage of Media Services Card s signalling channels Media Channels Current usage of Media Services Card s media channels Voice Bus Channels Current usage of Media Services Card s voice bus channels DSP Resources Current usage of DSP resources provided by installed Processor Expansion Cards Active Telephony Devices The Active Telephony Devices section contains details about IP tru
27. ly to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners 2 NN4001 1 030 Issue 1 2 BCM RIs 6 0 BCM Monitor Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Copyright 2010 ITEL All Rights Reserved The copyright in the material belongs to ITEL and no part of the material may be reproduced in any form without the prior
28. nks IP sets voice ports and media gateways IP Trunks Number of active IP trunks out of the number of booted IP trunks IP Sets Number of active IP sets out of the number of booted IP sets Voice Ports Number of active voice ports out of the number of booted voice ports Media Gateways Number of active media gateways out of the currently allocated media gateways Note Indicators are displayed in green when the usage appears to be normal A yellow indicator signals a potential resource problem Further investigation is recommended if an indicator remains yellow for an extended period of time A red indicator signals a critical resource problem Further investigation is recommended if an indicator remains red for more than a few seconds NN40011 030 Issue 1 2 BCM RIs 6 0 25 BCM Monitor Static Snapshots The static snapshot takes an instantaneous picture of the relevant BCM information displayed by the BCM Monitor and saves it to a file in a readable text format 1 The snapshot settings can be set by selecting File and Snapshot Settings BCM Monitor BCMTRAINING AA Statistics Help Disconnect From BEM Snapshot Settings Save Static Snapshot Cbri 5 Dynamic Snapshot Exit BTM Monitor Signaling channels 20 of 32 Media channels 4 of 32 Voice bus channels 4 of 62 DSF resources 4 of 32 Active Telephony Devices IF trunks Dof IP sets Oof 2 Voice ports Oof 16 Media gateways O of 4
29. ow see the login screen enter your BCM User name and 6 Password By default these are set to User ID nnadmin Password PisChgMe Click on OK E Please Enter Credentials In the Welcome to BCM window ensure the Main tab has been selected and the BCM button clicked Welcome to BCM DA Mailbox Manager No update required Callpilot Manager No update required User Applications No update required Activity Reporter Basic No update required Business Applications No update required Business Element Manager No update required currently a Download Locations Run NN40011 030 Issue 1 2 BCM RIs 6 0 BCM Monitor 7 Select BCM Monitor and click on Run Main Advanced Applications Application Group Status BUSINESS ADO a Wor N Ubdate edu get g P Business Elementi ap No update required currently a New update availiable 1 0 1 Other Administrator Applications No update required Online Documentation No update required Download Locations Local BCM 8 Accept the licence agreement and click Next THIS SOFTWARE LICENSE LICENSE IS AN AGREEMENT BETWEEN Y OU THE END USER CUSTOMER AND AVATA INC OR THE APELICAB LE AVAYA AFFILIATE AVAYA GOVERNING YOUR RIGHTS TO USE T HE LICENSED SOFTWARE LICENSED SOFTWARE MEANS HERITAGE NORTEL NETWORKS SOFTWARE PRODUCTS WHETHER HAVING A NO ETEL OR AVAYA LOGO SOFTWARE INCLUDED IN OR WITH HERITAGE NORTEL NETW
30. s UIP Line Monitor Usage Indicators Disconnect From BCM Installed Devices Snapshot Settings NIC ethd Save Static Snapshot Ctrl S ue Ana 0 Dynamic Snapshot 00 40 CC 5B B 9 64 Exit BCM Monitor P 192 168 13 99 Protile Wan Nic MSL Nic 255 255 255 0 System ID E7B92E070000 Lot Blea iat Serial number 10324346 l P 10 10 121 Al BCM Software MAC 00 E0 48 05 46 14 Wares 40203 HD Maxtor 2F020L0 Boot time 8 16 06 3 40 PM IP Configuration Published IP address 10 1 1 64 Next hop 192 168 13 1 2 The File will then be saved to the location you have specified in a CSV format covering the time interval you have defined EJ Microsoft Excel dynamic aaa 8 File Edit view Insert Format Tools Data Window Help Type a question for help X D daadaja Ao eee Al fe Time E A O E O A AA AA A AA AA CIA AA 1 Time Media Can Media Car Media Cari Media Cari Media Cari Yoice CTI Voice CTI Voice CTI Voice CTI Call Cente Call Cente IVR Assigr WR Active Voice Mail Wo 2 Wed Aug 62 32 28 432 1 We 4 32 16 16 16 0 1 O NA NA 15 3 Wed Aug 62 32 28 432 1 We 4 32 16 16 16 0 1 O N A NA 15 4 Wed Aug 62 32 28 W32 1 We 4 32 16 16 16 0 1 O NA NA 15 5 Wed Aug 62 32 26 A32 1 We 4 32 16 16 16 0 1 O NA NA 15 6 Wed Aug 62 32 28 W32 1 Wa 4 32 16 16 16 0 1 O NA NA 15 7 Wed Aug 62 32 28 432 1 Wa 4 32 16 16 16 0 1 O NA NA 15 8 9 10 3 Once in CSV format it is the pos
31. s required for a single connection between a TDM device and an IP endpoint Active on call Number of media gateways that are currently involved in an active RIP session out of the number of allocated media gateways RTP Session Details The RIP Session Details section contains detailed information about active RIP sessions For each active session a single line is presented in the following format IP Endpoint A IP Trunk X lt stream info gt IP Trunk Y IP Endpoint B Codec FPP Details The IP Endpoint tokens contain all available information about each IP endpoint type DN IP address RTP port number The IP Trunk tokens contain information about the IP Trunk used by each endpoint if no trunk is used the token Is omitted The stream info token shows which RTP streams are enabled between the two endpoints The Codec token described the codec type used for the RTP session The FPP shows the negotiated value of 20 NN40011 030 Issue 1 2 BCM RIs 6 0 BCM Monitor frames per packet The Details token shows additional information about the RTP session BCM Monitor can display real time RTP session statistics for sessions that involve at least one media gateway These real time statistics include information about the duration of the session the number of bytes and packets received sent per second and the total number of bytes and packets received sent during the session To display the RIP session real time Statistics do
32. sible to sort and filter as well as extract within the functionality of MS Excel format 32 NN40011 030 Issue 1 2 BCM RIs 6 0 BCM Monitor Avaya Documentation Links e Administration amp Security Guide NN40011 030 Issue 1 2 BCM RIs 6 0 33 BCM Monitor 34 NN40011 030 Issue 1 2 BCM RIs 6 0
33. system status e IP telephony functions of the BCM system e Utilisation of resources on the Media Card CSC or BMB e Operation of telephony applications e g Voice Mail Contact Centre etc e Line monitoring line numbers digits dialled originating extensions duration etc e BCM Monitor can be used from a remote PC that has IP connectivity to the monitored BCM system e Multiple instances of the BCM Monitor application can be used on a single PC to monitor several remote BCM systems at the same time Required Information Before commencing installation and usage of BCM Monitor it would be useful to obtain the following information e The Business Communications Manager IP Address User ID amp Password Supported Operating Systems This version of BCM Monitor is supported on the following operating systems e Windows XP Professional SP3 e Windows Vista Business Ultimate Enterprise e Windows 7 Professional Ultimate Enterprise e Citrix NN40011 030 Issue 1 2 BCM RIs 6 0 5 BCM Monitor Flowchart Use the flow chart below to determine which sections of the guide to use Install the BCM Monitor application if it is not already installed refer to the Installing BCM Monitor section of this guide Launch BCM Monitor to view real time BCM information refer to the Opening BCM Monitor section of this guide View the tabs of interest to you refer to the Tab Descriptions section of this guide 6 NN40011 030 Issue 1
34. uble click the line with the RIP session To hide the real time Statistics double click the line with the RTP session for the second time Universal ISDN Protocol Tab The Universal ISDN Protocol UIP tab allows you to enable monitoring of UIP messages associated with IP trunks MCDN messages and PRI modules installed in the monitored BCM system BCM Monitor Bcm450 O x File Statistics Help l BCM Info Media Card Voice Ports IP Devices RTP Sessions UIP Pine Monitor Usage Indicators UIF Modules F MCON Over IP Module 1 D Module 2 Module 3 Logging Log UIP data Timeout Settings UIP monitoring timeout o Disable timeout E UIP Modules The UIP modules section contains check boxes for all modules that can be selected for UIP monitoring MCDN over IP Enables disables monitoring of MCDN over IP messages for calls made over IP trunks PRI Module Bus X Enables disables monitoring of UIP messages for calls made over trunks provided by a PRI module on the selected bus BRI Module Bus X Enables disables monitoring of UIP messages for calls made over trunks provided by a BRI module on the selected bus NN40011 030 Issue 1 2 BCM RIs 6 0 21 BCM Monitor 2 Logging The Logging section allows you to enable logging of UIP messages Log UIP Data Enables disables logging of displayed UIP messages Timeout Settings UIP timeout Display the amount of time after which monitoring of se
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