Avaya R2.4.4 Release Notes
Contents
1. ASP NET State Service Provides 5 Manual Network 5 ConnectionServer and Omninames Be ati HotKey Poller Automatic Local System SAATI Smart Automatic Local System Sdeeeomatic Updates Started Automatic Local System Byavaya VPN Service carted Automatic Local System Bs Background Intelligent Transfer Service Transfers Manual Local System BCMRD_StartUpService Starts and Automatic Local System Enable r Disabled Local System ve upports 5 Started Manual Local System By com System Applicat Manages t Manual Local System Bs Computer Browser Maintains Started Automatic Local System Bs cryptographic Services Provides th Started Automatic Local System SRy DCOM Server Process All Tasks gt Provides Started Automatic Local System By DHCP Client Manages Started Automatic Local System SRy Distributed Link Trackin Refresh Maintains li Started Automatic Local System Distributed Transaction operties Coordinate Manual Network 5 Sans Client Resolves a Started Automatic Network 5 By eError Reporting Service Help Allows Started Automatic Local System Bsevent Log Enables Started Automatic Local System Image 2 BCMRD_ Startup service in Windows Services Section Once configured the server will be able to start without any user intervention and will run even if the user is not logged in to the system If the user has not enabled this feature while installing th2. s Concurrent User License CU End User may install and use the Software on multiple Designated Processors or one or more Servers so long as only the licensed number of Units are accessing and using the Software at any given time A Unit means the unit on which Avaya at its sole discretion bases the pricing of its licenses and can be without limitation an agent port or user an e mail or voice mail account in the name of a person or corporate function e g webmaster or helpdesk or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Software Units may be linked to a specific identified Server CPU License CP End User may install and use each copy of the Software on a number of Servers up to the number indicated by Avaya provided that the performance capacity of the Server s does not exceed the performance capacity specified for the Software End User may not re install or operate the Software on Server s with a larger performance capacity without Avaya s prior consent and payment of an upgrade fee Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can a criminal as well as a civil offense under the applicable law Third party components Certain software programs or portions thereof included in the Product may cont
3. startup feature installation If the user checks the Automatically login BCMRD Server when system restarts option it will install and configure the BCMRD_ Startup Service BCMRDSVC exe BCMRD Startup Controller BCMRDSVCCnilr exe in the Avaya BCMS Vu Common folder If the user does not select the above option which is the default then it will copy in Avaya BCMS Vu Common folder without any registration so that user can install and register the BCMRD Startup feature at a later stage Setup BCMRD R2 4 4 Automatic Startup of BCMRD Server C Automatically login BCMRD Server when system restarts Image 1 Second page of BCMRD R2 4 4 Installer Avaya Inc Proprietary Use Pursuant to Company Instructions Page 4 of 11 Basic Call Management Reporting Desktop R2 4 4 Release Notes Once installed and registered the BCMRD_ Startup service can be started and stopped from Windows services page File Action View Help E m Services Local H Services Local BCMRD_StartUpService Name Description Status Startup Type Log On s By NET Runtime Optimization Service v2 0 50727_X86 Microsoft Manual Local System Start the service By Alerter Notifies sel Disabled Local Service Sy Application Layer Gateway Service Provides 5 Started Manual Local Service Description Sy Application Management Provides 5 Manual Local System Starts and monitors BCMS Vu Server
4. the Avaya Support Web site http www avaya com support Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Support Web site http www avaya com support Contents Release NOLES OVEIVIOW 2 ane ia AEEA EEE ERAEN 3 What Se NN 3 Automatic Startup of 4 7 BCMRD R2 4 4 Build 319 Installation 8 49 4 N RAS 11 11 Technical MOLLE aa Basic Management Reporting Desktop R2 4 4 Release Notes Release notes overview Avaya Basic Call Management Reporting Desktop BCMRD R2 4 4 aims to provide an essential upgrade to the current release of BCMRD R2 4 3 The upgrade enables BCMRD to operate with Windows 7 32 bit operating system and Communication Manager 6 0 release The document provides important information about BCMRD including issue description enhancements and suggested solutions for R2 4 4 It also includes scenarios with the corresponding installation instructions and assumptions that the user must consider while installing BCMRD This documen
5. AVAYA Basic Call Management Reporting Desktop R2 4 4 Release Notes Basic Management Reporting Desktop R2 4 4 Release Notes Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document might be incorporated in future releases Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreemen
6. CMRD as backup The upgrade installation log file is located at BCMS Vu Upgrade_log log_319 txt Contact Avaya BCMRD Support for any errors 9 Incase user has selected BCMRD Start up feature option during installation user needs to go to the Windows services window and check that the BCMRD_ Startup service is up and running Now BCMSVu server runs automatically with the existing configured server profile b In case user did not select the BCMRD Start up feature option during installation user needs to start the BCMSVu Server and check that the server is connected successfully to the respective CM Check that the Server version is R2 4 4 Build 319 by using the menu Help gt About BCMSVu 10 Start the BCMSVu Client and check that the client is connected successfully to the BCMSVu server Check that the client version is R2 4 4 Build 319 by using the menu Help gt About BCMSVu 11 Perform the historical download operation 12 Register the BCMSVu Client on the BCMSVu server 13 Start the BCMSVu Client and check that the client is connected successfully to BCMSVu server Check that the client version is R2 4 4 Build 319 by using the menu Help gt About BCMSVu Avaya Inc Proprietary Use Pursuant to Company Instructions Page 10 of 11 Basic Management Reporting Desktop R2 4 4 Release Notes Assumptions e The scenarios mentioned in the section BCMRD R2 4 4 Build 319 Installation Instructions as
7. ain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com ThirdPartyLicense Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http www avaya com support Trademarks Avaya and the Avaya logo are either registered trademarks or trademarks of Avaya Inc in the United States of America and or other jurisdictions All other trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see
8. e user can install and register the service later using the BCMRD Startup Controller or Avaya BCMS Vu Common BCMRDSVCCnilr exe BCMRD Startup Controller This is a tool to administer the BCMRD automatic startup feature User can register and unregister the BCMRD automatic startup feature using this tool Using the Register option BCMRD_Startup service will be registered as a service which will be visible in Windows services Using the Unregister option will remove the BCMRD_ Startup service from the Windows services but the service executable will remain in the common folder for future usage User can also change the default server profile name to other existing profile names using Server name option To run the BCMRD server with the new profile the user needs to restart the service after changing the server profile name BCMRD Startup Controller Unregister Server Name Image 3 BCMRD Startup Controller Avaya Inc Proprietary Use Pursuant to Company Instructions Page 5 of 11 Basic Management Reporting Desktop R2 4 4 Release Notes Note 1 When user is running BCMRD server as a service in Windows 7 or Vista the BCMRD server UI will be opened in the interactive service desktop Customer needs to use View the message option to go the interactive services desktop G Interactive Services Detection A program running on this computer is trying to display a message The program might need
9. f BCMRD server as a service In previous versions BCMRD server was not able to re start automatically after system reboot User had to login to system as administrator and then start the BCMRD server before clients could connect Now BCMRD server automatically starts at reboot without any user intervention For more information on the usage of this tool please refer to Automatic Startup of BCMRD Server Avaya Inc Proprietary Use Pursuant to Company Instructions Page 3 of 11 Basic Management Reporting Desktop R2 4 4 Release Notes 4 Enhanced dongle support In BCMRD 2 4 4 the dongle support has been extended to Windows 7 operating system 32 bit and is backward compatible with Windows 2003 Windows XP and Windows Vista 5 Enhanced upgrade installer BCMRD 2 4 4 has a very lightweight compact and user friendly installer This eliminates many manual steps which were required in previous service packs Automatic Startup of BCMRD Server The automatic startup of BCMRD server is controlled and managed by a BCMRD specific Windows service This Windows service starts after system reboot under system account This service starts and monitors the BCMRD server executable using the server profile which is configured to connect to Communication Manager The default server profile is BCMSVuServer This feature is optional and user can enable it during the installation process The second page in the installation wizard is for automatic
10. information form you or your permission to complete a task Why does this happen gt View the message gt Ask me later v Show program details If user does not see this dialog box but still wants to use the BCMRD server UI the user has to restart the Interactive Services Detection service from Windows services In Windows XP or Windows 2003 user can see the BCMRD server UI once they log in to the system 2 The ideal way to close BCMRD server is to disconnect and exit the server using the BCMRD server UI If user stops the BCMRD Server UI then BCMRD_ Startup service will automatically stop and vice versa Avaya Inc Proprietary Use Pursuant to Company Instructions Page 6 of 11 Basic Management Reporting Desktop R2 4 4 Release Notes Problems fixed This section consists of the following table describing and summarizing the issues Work Item Issue Description Resolution Workaround Number After applying BCMRD R2 4 4 all realtime reports wi00385262 i ay have consistent static data in the report wizards so sane arte pors that realtime and historical reports can be when it is upgraded to Communication Manager 5 2 patch 18111 9 wi00312579 BCMRD user cannot export historical After applying BCMRD R2 4 4 the application report to Rich text format copies the required DLLs to export historical report to Rich Text format Avaya Inc Proprieta
11. ry Use Pursuant to Company Instructions Page 7 of 11 Basic Management Reporting Desktop R2 4 4 Release Notes BCMRD 2 4 4 Build 319 Installation Instructions This section consists of the following table providing scenarios and assumptions corresponding to the installation instructions Scenarios Installation instructions Scenario 1 Upgrade to BCMRD 2 4 4 Assumptions BCMRD server and client R2 4 Build 314 or R2 4 Build 315 or R2 4 1 Build 316 or R2 4 2 Build 317 or R2 4 3 Build 318 is already installed Sentinel driver compatible with the hardware system and operating system is already installed 1 Stop BCMRD Clients if running 2 Stop BCMRD Server if running 3 Goto Task Manager and click Processes tab 4 Confirm that the following processes are not running these processes are running user can terminate them by using Windows Task Manager gt Processes Select the specific process and click End Process b ConnectionServer exe c BCMSVuClient exe d BCMSVuServer exe 5 Download BCMRDR2 4 4 Setup exe from Avaya support site and run it and follow the wizard 6 a While installing the BCMRD server or client on a Windows 7 operating system user needs to download and install the WinHlp32 exe from the link http support microsoft com kbid 917607 and http go microsoft com fwlink Linkld 166421 b While installing the BCMRD
12. server or client on a Windows Vista operating system user needs to download and install the WinHIp32 exe from the link http support microsoft com kbid 917607 and http go microsoft com fwlink LinkID 82148 7 Reboot all the machines where BCMRD applications are installed 8 Check to verify that the upgrade is successful Check that a folder BCMRD_Backup is created at the location BCMS Vu BCMRD_ Backup that stores the folders and files of previous version of BCMRD as backup The upgrade installation log file is located at BCMS Vu Upgrade_log log_319 txt Contact Avaya BCMRD Support for any errors 9 Incase user has selected BCMRD Start up feature option during installation user needs to go to the Windows services window and check that the BCMRD_ Startup service is up and running Now BCMSVu server runs automatically with the existing configured server profile b In case user did not select the BCMRD Start up feature option during installation user needs to start the BCMSVu Server and check that the server is connected successfully to the respective Communication Manager Check that the Avaya Inc Proprietary Use Pursuant to Company Instructions Page 8 of 11 Basic Management Reporting Desktop R2 4 4 Release Notes Scenarios Installation instructions Server version is R2 4 4 Build 319 by using the menu Help gt About BCMSVu 10 Start the BCMSVu Client and check that the clien
13. sume that BCMRD components are installed under the parent BCMRD folder named BCMS Vu For example The BCMRD server files should be located inside the folder BCMS Vu Server e All references in the document of BCMRD BCMSVu refer to Basic Call Management Reporting Desktop which was earlier called as BCMSVu Technical Support If user is having trouble with BCMRD R2 4 4 user should 1 Retry the action Carefully follow the instructions in written or online documentation Check the documentation that comes with the hardware for maintenance or Hardware related problems 3 Note the sequence of events that led to the problem and the exact messages displayed Have the Avaya documentation available 4 Ifthe problem occurs again contact Avaya Technical Support by e Logging in to the Avaya Technical Support Web site http www avaya com support e Calling or faxing Avaya Technical Support at one of the telephone numbers in the Support Directory listings on the Avaya support site User may be asked to email one or more files to Technical Support for analysis of user s application and its environment Note If user has difficulty reaching Avaya Technical Support through the above URL or email address user needs to go to http www avaya com for further information Avaya Global Services Escalation Management provides the means to escalate urgent service issues For more information see the Escalation Contacts listings on the Ava
14. t also includes the supported Communication Manager CM versions This service pack contains the fixes and enhancements provided by all the previous service packs For example BCMRD R2 4 4 release includes fixes for dual multi core processor support made in service pack R2 4 1 support to CM5 2 and upgrade from 7 digit dial plan to the 13 digit dial plan made in service pack R2 4 2 and Vista support made in R2 4 3 If user wants to use any of these features user can directly upgrade to this service pack also For more information about R2 4 1 R2 4 2 and R2 4 3 features and fixes refer to the respective release notes on the Avaya support site Note BCMRD R2 4 and later releases are not certified to work on a 64 bit operating system Refer to the Installation guide and User guide on the Avaya support site http support avaya com for more information on previously supported platforms functionality and installation instructions What s New 1 Compatibility with Windows 7 operating system 32 bit BCMRD R2 4 4 release supports Windows 7 operating system 32 bit Professional and Ultimate editions It continues to support Windows Vista Windows XP and Windows Server 2003 2 Support extended to CM 6 0 The BCMRD R2 4 4 release supports Communication Manager 6 0 along with backward compatibility with Communication Manager 5 2 5 1 5 0 and 4 0 3 Automatic startup of BCMRD Server BCMRD R2 4 4 release supports the availability o
15. t is connected successfully to the BCMSVu server Check that the client version is R2 4 4 Build 319 by using the menu Help gt About BCMSVu Avaya Inc Proprietary Use Pursuant to Company Instructions Page 9 of 11 Basic Management Reporting Desktop R2 4 4 Release Notes Scenarios Installation instructions Scenario 2 A fresh BCMRD installation of R2 4 4 1 Install BCMRD Server R2 4 Build 314 2 Install BCMRD Client R2 4 Build 314 3 Install the required version of Sentinel driver software 4 Reboot all the machines where BCMRD applications are installed 5 Download BCMRDR2 4 4 Setup exe from Avaya support site and run it and follow the wizard 6 a While installing the BCMRD server or client on a Windows 7 operating system user needs to download and install the WinHlp32 exe from the link http support microsoft com kbid 917607 and http go microsoft com fwlink Linkld 166421 b While installing the BCMRD server or client on a Windows Vista operating system user needs to download and install the WinHIp32 exe from the link http support microsoft com kbid 917607 and http go microsoft com fwlink LinkID 82148 7 Reboot all the machines where BCMRD applications are installed 8 Check to verify that the upgrade is successful Check that a folder BCMRD_Backup is created at the location BCMS Vu BCMRD_ Backup that stores the folders and files of previous version of B
16. t to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the Avaya Support Web site http www avaya com support License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FORA REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License type
17. ya Web site For information about patches and product updates see the Avaya Technical Support Web site http www avaya com support Avaya Inc Proprietary Use Pursuant to Company Instructions Page 11 of 11
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