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Avaya 3100 Mobile Communicator - Client for BlackBerry User Guide

1. 72 VIMO History OOS T TP 72 Deleting NINES AA AA AA WA AA WA AA EA T2 Clearing PISSE CIS ass ee esd taari ened PARA G RA REG AA AA AA 73 Mansono vOe mal ui WA AA qp Dd echa agp beu dw ad ado de 73 Tracking the status of your messages 2 ee m T3 Calling the voice mail system lisse uu 73 Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Contents AGHONYIMNG 244 62des sade leedereed cies aed NAKARAAN Ro KG RR CK daad vd AG 75 Duck qaloF aD eux dacaaqaaqe wx wee sd dS be RR UE AU CURA ERR RS IA RC RR E ca 77 Getting started with the Avaya 3100 Mobile Communicator Client for BlackBerry Starting the Avaya 3100 MC Client 77 6 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Welcome This section contains the following topics Your new Avaya 3100 Mobile Communicator Client for BlackBerry application on page 7 New in this release on page 7 Avaya 3100 Mobile Communicator Client for BlackBerry feature overview on page 9 Language support on page 10 Your new Avaya 3100 Mobile Communicator Client for BlackBerry application With the Avaya 3100 Mobile Communicator Client 3100 MC Client for BlackBerry application you can achieve real time communication with the Avaya 3100 Mobile Communicator Gateway and Avaya Communication Server The term Communication S
2. Status description Availability indicator Available Default Green Away Yellow Extended Away Yellow Busy Yellow Do Not Disturb Red Appear Offline Red The Do Not Disturb status is a special status because it also specifies a call handling state This call handling state ignores all incoming call reguests to the mobile device but will ring on other devices or clients logged in using the user s credentials If the call is not answered the call will route to voice mail Changing your status 1 Navigate to the My Status pane 2 Select Menu Change Option 58 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Advanced functions Select a status from the list Select Menu Set Status Your status indication is updated on the system Buddies that are online can immediately see your new status If you are currently on a call your current status changes to indicate that you are on a call Figure 15 My Status paneCustom messages Change Status To P NEHELITS Custom Note Current Status Available You can configure a customer message for any status Configuring a custom message 1 2 3 4 Navigate to the My Status pane Select Menu Change Option Enter a value in the Custom Note field Select Menu Set Status The custom message appends to your configured status Canceling a custom status 1 2 3 4 Navigate to the My Status
3. 2 Select See Call History Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Advanced funct 74 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October Acronyms Acronyms Table 20 lists the acronyms used in this guide Table 20 Acronyms Acronym Full Name APN Access Point Name BES BlackBerry Enterprise Server BDM BlackBerry Desktop Manager CDMA 1xRTT Code Division Multiple Access Single Carrier 1x Radio Transmission Technology COTS Commercial off the Shelf DND Do Not Disturb DTMF Dual Tone Multi Frequency EDGE Enhanced Data rates for Global Evolution FQDN Fully Qualified Domain Name GSM Global System for Mobile Communications LAN Local Area Network Avaya 3100 MC Client Avaya 3100 Mobile Communicator Client Avaya 3100 MCG Avaya 3100 Mobile Communicator Gateway RAM Random Access Memory RIM Research in Motion ROM Read Only Memory SIM Subscriber Identity Module SIP Session Initiation Protocol PBX Private Branch Exchange PSTN Public System Telephone Network URI Uniform Resource Identifier URL Uniform Resource Locator USB Universal Serial Bus VM Voice Mail VPN Virtual Private Network WiFi Wireless Fidelity Avaya 3100 Mobile Communicator Client for BlackBerry User Guide 30 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October Quick
4. Available outbound call modes Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Welcome Call me First Call me First calls take two steps to complete First the Avaya 3100 Mobile Communicator Gateway calls you at a chosen location After you answer the Avaya 3100 Mobile Communicator Gateway calls the second party Direct Outbound You can initiate calls directly from your BlackBerry to other parties using the Direct Outbound mode For more information see Call modes on page 44 Note Before you can use the Direct Outbound call mode you must select your Outgoing Call Service DN in the Avaya 3100 MC Client settings Your administrator can provide the DN to select Available telephony features support varies by network Call hold and retrieve Supervised and unsupervised call transfer Device handoff Call swap Caller ID caller name display information varies by network Call timer Conference call For more information about configuring the Avaya 3100 MC Client settings see Initial configuration on page 23 Language support Avaya 3100 MC Client for BlackBerry supports the following languages e Chinese e Dutch English e French German Japanese Norwegian e Swedish When you install the client loads using the over the air download method the system recommends a software load that matches the operating system features and l
5. Enterprise Network Telephony System Caller T Mobile device calls enterprise telephony system 2 Enterprise telephony system calls other party Call me First mode In Call me First mode your calls are completed in two steps First the enterprise telephony system calls you After you answer the system calls the other party For more information see Figure 7 Call me First mode on page 44 Figure 7 Call me First mode Enterprise Network Telephony System Enterprise telephony system calls your mobile device Enterprise telephony system calls other party To use both call modes you must configure an Outgoing Call Service DN in your Avaya 3100 MC Client system settings For more information see Advanced Configuration settings on page 25 Note To place an emergency call press the green Talk button on your BlackBerry The Native dialpad is activated so you can dial the emergency number for example 911 44 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Advanced functions Call Intercept The Avaya 3100 Mobile Communicator can intercept calls made from the native BlackBerry dialer so that calls can go through the Avaya 3100 Mobile Communicator Gateway Use the IM Call Settings pane to control use of the native BlackBerry dialer The pane displays the status of the feature Select the Call Intercept entry to toggle the feature When Call Intercept on displays the Av
6. Setting your presence status on page 58 Searching for people on page 59 Working with Groups on page 61 Managing Instant Messages on page 67 IM Sessions pan on page 70 Managing voice mail on page 73 Placing and receiving calls Your enterprise telephone system manages all calls that you place on the Avaya 3100 MC Client for BlackBerry You can call your coworkers either by selecting them from a budgy list or by dialing their extension number One number is associated with all of your outbound calls regardless of your location At any time you can use the Avaya 3100 MC Client for BlackBerry to initiate calls from your desktop telephone mobile telephone or home telephone the people you call always see the same number Important Notice Users are advised to select and use headsets which are designed to reduce excessive sound pressure levels or acoustic shocks and check that their headsets meet their respective National or International Acoustic and Safety requirements Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Advanced functions Call modes Two call modes are available Direct Outbound Call me First Direct Outbound mode In Direct Outbound mode you can initiate calls directly from your BlackBerry to other parties through the enterprise telephony system For more information see Figure 6 Direct outbound mode on page 44 Figure 6 Direct outbound mode
7. To call from your BlackBerry number in Direct Outbound mode press the green call button or select Menu Call To call from your BlackBerry number in Call me First mode select Menu Call Me First To call from another number Select Menu Call From Select a number from the list or enter a new number Press the green call button or select Menu Call The system sets up the call Receiving calls After you log on you can receive voice calls from any Avaya 3100 MC Client for BlackBerry pane How incoming calls are received depends on the settings configured in the IM Call Settings pane Call Screening Enabled You receive a popup alert that there is an incoming call for you You must accept or decline the call 48 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Advanced functions If you choose accept then your phone will ring and you can answer the call if you choose accept but do not answer the call the call goes to your cellular voice mail if you refuse the call the call goes to your Enterprise voice mail Call Screening Disabled Handling of incoming calls depends on the system Cellular Voicemail Avoidance configuration If Cellular Voicemail Avoidance is on after you answer the call a prompt asks you to press pound to accept the call If you press the call is established If you do not press or if you ignore the call the call goes for
8. Call Screening Mode Call screening on magnifying glass Call screening off checkmark Enterprise Connection status Online Offline Connecting Disconnecting Changing the Main pane setup To move a pane up on the Main pane list highlight the pane and select Menu Up 38 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Basic functions Navigation Use the controls on your BlackBerry to navigate through Avaya 3100 MC Client panes and menus enter data and select items Table 10 BlackBerry trackball controls and functions Control Function Keyboard Use the QWERTY style keyboard just like a computer keyboard Trackball Roll to navigate through menus or program instructions Press click to select an item If you click the trackball when the menu is closed the default menu action occurs The default menu action is the item that is normally highlighted on the open menu ESCAPE Press to move back a pane or to close a menu Menu Press to open a menu SEND Press to start a call accept an incoming call or to go to the Phone pane END Press to end a call reject an incoming call or to go to the Main pane Table 11 BlackBerry trackwheel controls and functions Control Function Keyboard Use the QWERTY style keyboard just like a computer keyboard Trackwheel Scroll up or down to navigate through icons and menus C
9. Home pane from any other BlackBerry pane provided that a call is not in progress Native Dialpad You can choose to use the Native dialpad rather than the Avaya 3100 MC Client for BlackBerry to place your calls For example if you need to place an emergency or personal call use the Native dialpad To use the Native dialpad do one of the following actions Press Talk green on your BlackBerry while the BlackBerry home pane is active The Native dialpad appears Note When you place a cellular call or execute a telephony feature with the Avaya 3100 MC Client for BlackBerry the native dialpad appears briefly then the Phone pane appears Dial an emergency number on the Avaya 3100 MC Client for BlackBerry dialpad and select Call Note Assuming that the Avaya 3100 Mobile Communicator Gateway is configured for emergency numbers the system automatically switches to the native dialer and places the call over the cellular network If the Avaya 3100 Mobile Communicator Gateway does not recognize the number you must manually select the native dialer to place the call 42 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Advanced functions Advanced functions This section contains the following topics e Placing and receiving calls on page 43 Call screening and voice mail on page 49 Using the Mid Call features on page 50 Working with Buddies on page 51
10. Memory Minimum of 20 megabytes MB of Flash memory on your BlackBerry RIM BlackBerry BlackBerry 81xx Pearl BlackBerry 83xx Curve BlackBerry 85xx Curve BlackBerry 87xx BlackBerry 88xx BlackBerry 89xx Curve BlackBerry 9000 Bold BlackBerry 9200 Curve BlackBerry 9500 Storm BlackBerry 9550 Storm 2 BlackBerry 9600 Tour BlackBerry 9700 Bold 2 Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Getting started Table 1 System requirements Hardware and software Type Battery Charged battery in your BlackBerry Other hardware A desktop or laptop PC with a universal serial bus USB port A USB connection cable Other software BlackBerry Desktop Manager software 4 2 2 14 or later installed on your desktop or laptop PC to transfer the files to the BlackBerry For a list of the latest supported devices see the Avaya 3100 Mobile Communicator Gateway Product Bulletin at www avaya com support Note On the BlackBerry Curve the typical Menu display process using the trackball does not work In these models when a Choice Group is highlighted the BlackBerry Curve uses the menu button to open all menus in any context When a Choice Group is not highlighted the trackball causes the menu to appear This document covers the user interface of the other BlackBerry devices where the trackball causes the menu to appear Enterprise requirements The Avaya 3100 Mobi
11. AVAYA Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Avaya 3100 Mobile Communicator Release 3 1 Document Status Standard Document Number NN42030 101 Document Version 04 05 Date October 2010 AVAYA 2007 2010 Avaya Inc AII Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the
12. Enter your mobile phone number or accept the autopopulated value Recommended number format XX YYY ZZZ ZZZZ Where International access code XX Country code YYY Area code ZZZ ZZZZ Local number Include the international access code and country code only if you are directed to by your system administrator The mobile contact number is your default number for incoming and outgoing calls If you want to use another number for this purpose such as your home number configure it on the Owner Information pane 5 After entering all of the parameters click Menu Save 24 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Configuring your Avaya 3100 MC Client for BlackBerry Note Whenever you change your username all of the parameters associated with the original username are cleared and must be reentered The Avaya 3100 MC Client attempts to log into the system ff all of the parameters that you enter are correct the Main pane appears Your configuration automatically downloads from the Avaya 3100 Mobile Communicator Gateway and you can begin to use the Avaya 3100 MC Client for BlackBerry to place calls and to send instant messages f you do not successfully log on the first time re enter your configuration details on the Initial Login pane Note 1 The next time you start Avaya 3100 MC Client for BlackBerry you will automatically log on to the network N
13. ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Pr
14. The Instant Conference and unmutes the initiator can mute the voices of all voices of all participants participants except the Instant Conference initiator 6 Mutes and unmutes All Instant Conference your own voice participants can use this feature to mute and unmute their own voices Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Advanced functions Table 18 Instant Conference dialpad controls Dialpad control Function Comments 7 Locks and unlocks a The Instant Conference conference initiator can choose to lock access to the call After an Instant Conference is locked no additional participants can join Active participants can leave at any time 8 An announcement All Instant Conference plays a list of all of participants can use this the participants inthe feature to find out who is Instant Conference on the call When a roll call is in progress you cannot hear other participants talking 9 Stop the help system The help system stops playing the recorded list of command descriptions Managing the Instant Conference history The Avaya 3100 MC Client for BlackBerry retains a record of your recent Instant Conferences From the Instant Conference pane you can Viewing Instant Conference details to view detailed log information on page 66 Resuming an Instant Conference on page 66 Deleting an Instant Conference r
15. Add to Buddy Avaya 3100 MCC Log Details Status Offline IM Call 3435439 Call Work ESN 343 5439 Call Mobile ESN 343 5439 Call Home 613 962 1736 Add to Buddy Delete Close Back Your buddy is added to the local address book If your buddy is mobility enabled you can now send IMs and track the status of your buddy Note After importing a buddy ensure that the contact information is complete You might need to add a tag or special character that was not in the original record Adding a buddy from the Search pane You can search for names in your address book and in the corporate directory maintained by your organization After completing a search you can select a name and add it to the Avaya 3100 MC Client for BlackBerry as a buddy Navigate to the Search pane Search for a name For more information see Searching for people on page 59 Select the entry of the person you want to add Select View Details Select Menu Add to Buddies a Ff ON a 54 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Advanced functions Your new buddy is added to the local address book If the buddy is another mobility enabled user you can send them instant messages and track their status Note After importing a buddy ensure that the contact information is complete You might need to add a tag or special character that was not in the original record Adding a buddy from the native address book Yo
16. Client for BlackBerry Table 7 IM Call settings pane fields Field Description New IM Alert If this box is selected whenever you receive a new instant message the New IM Alert appears You can either ignore or reply to the message If you choose to ignore the message you can review it later in the History If this box is clear whenever you receive a new instant message the IM sessions pane appears if you are on a read only pane If you are on a data input pane no alert appears and the message is added to the History Instant Conference Configure the Instant Conference Notify Notify Period Period between 1 and 30 minutes This parameter controls how often the Avaya 3100 MC Client prompts you to join an Instant Conference after you have received the initial invitation and selected Join Later Enter 0 to disable the feature Call Intercept Call Intercept can be turned on or off e On default All calls placed from the device including calls from the native dialer route through the Avaya 3100 Mobile Communicator Gateway This allows you to show your Enterprise telephone number when calling people on company business e Off Calls placed from the native dialer do not route through the Avaya 3100 Mobile Communicator Gateway The other party will see your cellular telephone number 3 Select Menu Save Buddy settings Use the Buddy pane to manage presence update behavior for your mobility
17. Scroll to a name and do one of the following Choose Menu Query Presence to check the status of a buddy Choose Menu Alert on Presence Change to be alerted when the status of your buddy changes Only the immediate change is tracked Viewing the status of a group of buddies 1 Navigate to the Buddy list 2 Scroll to and highlight a group 3 Select Menu Query Presence The Buddy list updates with the current status of your buddies Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Advanced functions Presence status indicators Presence can have the following states Available Default Away Extended Away Busy Do Not Disturb On The Phone Offline Your off hook status is also available with an icon Figure 13 Viewing the presence status of a buddyEditing Buddy details Avaya 3100 MCC 2 Buddy List JAll Buddies y rmn Collapse Add New Group Add Buddy Query Presence Delete gt Close Back Connected Editing information for a buddy 1 2 3 Navigate to the Buddy list Scroll to and highlight the name you want to examine Select Menu Edit Buddy You can review the following information in the Buddy Detail pane Full name and status if available Extension number Home number Work number Mobile Number Other1 number Other2 number Groups Optionally you can begin a communication session by selecting Menu Call number to place a call or Menu IM
18. Searching the corporate and local directories 1 2 Navigate to the Search pane Enter as much of the contact s name as you know You can enter one name first or last or both names with a space between the names For example Enter marto search for Mary Smith or Jim Martins Enter jo sato search for John Sanders or Sam Johnson Search results display as you type As you continue typing the list is updated with entries from the local directory Select Menu Search Corporate Search results displays results from the corporate directory To resume a local search select Menu New Search The search results list is cleared The next search you initiate is local Note You can start a call or IM by selecting an entry and then selecting either Menu Call number or Menu IM Viewing search details Viewing detailed information for a contact on the search results list 1 2 3 4 Navigate to the Search pane Perform a search Scroll to and highlight the entry you want to view Select Menu Show Details 60 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Advanced functions On the Search Detail pane you can review the following information Full name and status if available Extension number Home number Work number Mobile number Other1 number Other2 number Groups Figure 16 Search details pane View Search Result 3 Details o Status Offline Firs
19. The Avaya 3100 MC Client for BlackBerry IM Alert parameter controls the visual alert To enable or disable this parameter see IM Call settings on page 28 68 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 The following table illustrates the type of alert you receive depending on the current state of the Avaya 3100 MC Client Table 19 Instant message alerts MA configura tion Current pane Audible tone Visual alert enabled on the BlackBerry New IM IM Yes if tone Ifa contact sends you a Alert Sessions notification is message while you are disabled enabled inthe typing them a message device settings their message is added to the IM Sessions pane If anyone else sends you a message Received New appears on the pane Any other Yes if tone If someone sends you a pane notification is message while you are enabled in the on a non IM pane you do device settings not receive a visual alert You must go to the IM Sessions pane to view the message New IM IM Yes if tone If someone sends you a Alert Sessions notification is message while you are enabled enabled on the typing them a message BlackBerry their message is added to the IM Sessions pane If anyone else sends you a message Received New appears on the pane Any other Yes if tone If someone sends you a pane notification is message while you are on a non IM pane the IM Alert
20. 04 01 This document is issued to support Avaya 3100 Mobile Communicator Release 3 1 June 2009 Standard 03 07 This document is issued to support Avaya 3100 Mobile Communicator Release 3 0 SUO3 Updates were made to technical content including Calling from the Buddy list on page 46 and Working with Buddies on page 51 January 2009 Standard 03 06 This document is issued to support Avaya 3100 Mobile Communicator Release 3 0 Updates were made to technical content in the section System and network requirements on page 11 January 2009 Standard 03 05 This document is issued to support Avaya 3100 Mobile Communicator Release 3 0 Updates were made to technical content including Performing an upgrade for a major release on page 19 and Calling an emergency number on page 46 December 2008 Standard 03 04 This document is issued to support Avaya 3100 Mobile Communicator Release 3 0 Updates were made to include links to multimedia presentations and to Cellular data plan use of Avaya 3100 MC Client for BlackBerry on page 13 November 2008 Standard 03 03 This document is issued to support Avaya 3100 Mobile Communicator Release 3 0 Updates were made to correct content in Device handoff on page 51 and Clearing missed calls on page 73 November 2008 Standard 03 02 This document is issued to support Avaya 3100 Mobile Communicator Release 3 0 Corrections were made to the upgrade procedu
21. 3100 MC Client in one of three ways Installing from a computer Use this method to add the software to your computer connect your computer to your BlackBerry with a universal serial bus USB cable and then install the software by using the Desktop Manager Installing over the air Use this method to open a Web browser on your BlackBerry access a Web site that lists the available software load builds and then select and install the appropriate software for your particular device This method requires that you purchase a BlackBerry cellular data plan Note Avaya recommends that you use the over the air method of installation because most of the installation steps are automated e installing from the BlackBerry Enterprise Server BES Your system administrator may request that you use this method For information on the BES install see Installing or upgrading Avaya 3100 MC Client for BlackBerry using the BlackBerry Enterprise Server BES on page 17 Use the following procedures to install or upgrade the Avaya 3100 MC Client for BlackBerry software Installing Avaya 3100 MC Client for BlackBerry from a computer on page 15 Installing your new Avaya 3100 MC Client for BlackBerry over the air on page 16 Installing or upgrading Avaya 3100 MC Client for BlackBerry using the BlackBerry Enterprise Server BES on page 17 Upgrading Avaya 3100 MC Client for BlackBerry from a computer on page 18 Upgradi
22. AA 16 Installing or upgrading Avaya 3100 MC Client for BlackBerry using the BlackBerry Enterprise Server BES usanananannnnwa 17 Upgrading Avaya 3100 MC Client for BlackBerry KAN AA Naa AA KAG Tadeo HOLE EM DRO Ree oR ae BAAL AGA 18 Upgrading Avaya 3100 MC Client for BlackBerry per THO IP soda KUOA APA ERD ESE SOARES HEE 19 Performing an upgrade for a major release 19 Uninstalling Avaya 3100 MC Client for BlackBerry 20 Clearing the Avaya 3100 MC Client for BlackBerry GatADASS adic ae ease aue Rrse 9 Re um RACK RAN Rage Ra RU VEEHEARE 20 Uninstalling the Avaya 3100 MC Client for BlackBsy app KAREN KAR EadqddpiaREK FRXGqee9gE exc dead rapid qus 21 Determining the software version 21 Configuring your Avaya 3100 MC Client Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Tor BIGCKBGMNY 24 ccccdcieeeeee saci ede RuhadkkDEG aa DARLA RO 23 ditis COPANO 4 ng maha poster eio DENG UG REYGR SERE AX REEEGG XR ERE ORES 23 Advanced Configuration Settings iua acia hd OR RR ROTER RE dH RR A oes iane Rr b deindc 25 Owner information setings oobauaea una p3cpd ERR Edeka e CX cob c9 OE ea nde paw oe 25 Avaya 3100 Mobile Communicator Gateway settings 26 IE all SONI oai acit dd uia Rd bae rM Rd OR base a EROR dide E Se 28 Buddy SGUINGS AHA teehee area PAG
23. Call button or choose Menu Call 5 To use the Call me First feature choose Menu Call me First and then answer the incoming call 6 To use an alternate number choose Menu Call From and then select the number from the list or enter a new number Calls to friends Calling a friend Expand the Buddy list pane Scroll to the name of the Buddy that you want to call Select Menu Call numbers 1 2 3 4 Enter a prefix before the number if one is required 5 To place a Direct call press the green Call button or select Menu Call 6 To place a Call me First call select Menu Call me First T To call from an alternate number select Menu Call From select a number from the list or enter a new number and then press the green Call button or select Menu Call For more information see Avaya 3100 Mobile Communicator Client for BlackBerry User Guide NN42030 101 78 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Quick reference Voice mail Accessing voice mail 1 Expand the Voice Mail pane 2 Select Call Voicemail The Avaya 3100 Mobile Communicator Gateway sets up the connection to the voice mail server 3 At the prompt enter your voice mail mailbox number and password Note You must use the BlackBerry phone application to generate DTMF tones Calls to an emergency number Calling an emergency number 1 Ensure that the cellular netw
24. Start BlackBerry Explorer 3 Enter the HTTPS or HTTP address of the OTA download site http lt IP address or hostname IP gt 8080 gt m OR https lt IP address or hostname IP gt 8443 m Note Obtain the actual address and port settings from your system administrator 4 To install the recommended software highlight the Installable link To install different software a Select All other software for your platform b Select Menu Get Link c Scroll to the software highlight the Installable link Select Menu Get Link Click Download If you are upgrading the software click Yes at the prompt Select licensing and security boxes that might appear during the installation D o 1o 0 Restart your BlackBerry if prompted 11 Complete other installation tasks such as the installation of a security certificate if directed by your System administrator Note If you cannot establish an HTTPS connection because of untrusted or expired certificates contact your system administrator You may have to renew the certificate infrastructure or update your BlackBerry MDS to use existing certificates Installing or upgrading Avaya 3100 MC Client for BlackBerry using the BlackBerry Enterprise Server BES Your system administrator can deploy Avaya 3100 MC Client for BlackBerry software from the Research in Motion RIM BlackBerry Enterprise Server BES to your BlackBerry The installation or upgrade occurs automatica
25. available Device handoff Device handoff requires a Handoff key on your desktop telephone If you do not have this key configured contact your system administrator Moving a call from the desktop telephone to the Avaya 3100 MC Client You can move a call from your desktop telephone to the Avaya 3100 MC Client 1 While a call is connected on the desktop telephone press the Handoff key 2 Answer the call on the Avaya 3100 MC Client 3 Hang up your desktop telephone Moving a call from the Avaya 3100 MC Client to the desktop telephone You can move a call from your Avaya 3100 MC Client to your desktop telephone 1 While a call is connected on the Avaya 3100 MC Client press the Handoff key on your desktop telephone 2 If you have Station Control Password SCPW privacy protection configured enter the SCPW on your desktop telephone 3 Disconnect from the call on your Avaya 3100 MC Client Working with Buddies Buddies are people that you call frequently You can e adda buddy directly to the Avaya 3100 MC Client for BlackBerry import a buddy from your call log History search results native address book or native call logs e call them e view their contact details delete a buddy edit the details for a buddy Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Advanced functions For other mobility enabled users you can also tracktheir status send instant messages
26. on the Avaya 3100 MC Client for BlackBerry The key provides one button access to a number of Avaya 3100 MC Client for BlackBerry functions To program the Quick Key refer to Table 13 Quick and Convenience key functions on page 40 The Convenience key is configured on your BlackBerry You can access the Avaya 3100 MC Client for BlackBerry from any screen of the mobile device To program the Convenience key refer to your BlackBerry documentation Note You should configure one key to function as both the Quick key and the Convenience key Note The functionality of the quick and convenience keys is dependent on the current state of the Avaya 3100 MC Client for BlackBerry Table 13 Quick and Convenience key functions Avaya 3100 MC Client state Function Out of focus on Clicking the Convenience key brings the BlackBerry Avaya 3100 MC Client for BlackBerry to the foreground and shows the last active pane 40 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Basic functions Table 13 Quick and Convenience key functions Avaya 3100 MC Client state Function In focus on BlackBerry Clicking the Quick key causes the Phone pane to appear or triggers one of the following context sensitive actions Callable entity selected on History Buddy List or Search results pane The Phone pane appears with the number predialed If you are already engaged in a call that call is pl
27. pane Select Menu Change Option Clear the Custom Note field Select Menu Set Status Searching for people You can search for people in the following locations locally in your BlackBerry address book and the Avaya 3100 MC Client remotely in the corporate directory maintained by your organization After completing a search you can select an entry and view the contact details initiate a call or IM or add contact details to the Avaya 3100 MC Client local address book For each search you perform a maximum of 20 entries return You can search by both first name and last name Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Advanced functions Performing a local search You can do a local search to find contacts that you added to your BlackBerry address book and buddies that you downloaded to the Avaya 3100 MC Client for BlackBerry Searching the local directories 1 2 Navigate to the Search pane Enter as much of the contact s name as you know You can enter one name first or last or both names with a space between the names For example Enter marto search for Mary Smith or Jim Martins Enter jo sato search for John Sanders or Sam Johnson Search results display as you type As you continue typing the list is updated with entries from the local directory Searching the corporate directory You can find contacts by searching the corporate and local directories
28. the Avaya 3100 MC Client for BlackBerry software version number Device configuration lists critical settings configured when you first log on For more information see Initial configuration on page 23 Accessing Help 1 From the Main pain menu select Menu Help The Help pane appears See Figure 1 Help pane on page 14 The Help pane shows information related to the previous pane For example if you select help from the Logs pane the Logs topic appears 2 To change topics select a different item from the menu or list Figure 1 Help pane Help amp Incoming call accepted Incoming call declined Incoming call failed Incoming call missed Call was made succesfully Failed to make a Call You called the person You made a call status unknown Group Call in progress SE 14 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Installing your Avaya 3100 MC Client for BlackBerry Installing your Avaya 3100 MC Client for BlackBerry This section contains the following topics Installing or upgrading the software on page 15 Uninstalling Avaya 3100 MC Client for BlackBerry on page 20 Determining the software version on page 21 Installing or upgrading the software This section describes how to install or upgrade the Avaya 3100 Mobile Communicator Client Avaya 3100 MC Client for BlackBerry on a supported BlackBerry device You can install or upgrade the Avaya
29. time you log on Hiding the Avaya 3100 MC Client for BlackBerry application To use another application you can temporarily hide the Avaya 3100 MC Client for BlackBerry application Hiding the Avaya 3100 MC Client for BlackBerry application e Select Menu Close The application remains running in the background and does not appear When you access the Avaya 3100 MC Client for BlackBerry again from the BlackBerry main menu you return to the last pane you used Overview of the Main pane After you configure the Avaya 3100 MC Client for BlackBerry as described in Initial configuration on page 23 the Main pane appears whenever you start the Avaya 3100 MC Client for BlackBerry The Main pane provides access to the full functionality of the Avaya 3100 MC Client for BlackBerry See Figure 5 Main paneMain pane components on page 37 Figure 5 Main paneMain pane components Avaya 3100 MCC ju Y History So Voice Mail 22 Buddy List g Search Phone My Status connected JIM Session Connected Phone pane You access the Phone pane to place calls and to manage telephony features such as call hold and call transfer Buddy List pane Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Basic functions Your Buddy List pane provides you with a complete list of the names that you add to the Avaya 3100 MC Client for BlackBerry You manage your buddies by placing them into groups for
30. to send an instant message 56 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Advanced functions 5 Edit the contact information as reguired 6 Select Menu Save The updated contact information is added to the local address book Figure 14 Editing buddy details Edit Buddy 12 Details o Status Available First Name Louisa Last Name Lathier Extension ESN 348 5898 Home Number Work Number ESN 348 5898 Mobile Number ESN 348 5898 Other1 a Adding a Buddy to a group You can add all of your buddies to the groups you created on the Avaya 3100 MC Client for BlackBerry This facilitates user management and enables you to place Instant Conferences For more information about creating and using groups see Working with Groups on page 61 You can add a buddy to one group or to multiple groups Adding a buddy to one or more groups 1 Navigate to the Buddy list 2 Scroll to and highlight the name you want to add 3 Select Menu Edit Buddy 4 Select the check boxes to associate your buddy with one or more group 5 Select Menu Save The buddy is added to the groups that you chose Deleting a Buddy You can delete a Buddy from the Avaya 3100 MC Client local address book or your BlackBerry address book Deleting a buddy from the local address book using Avaya 3100 MC Client 1 Navigate to the Buddy list 2 Scroll to and highlight the name that you want t
31. Avaya 3100 MC Client is currently running a prompt appears Click Yes to exit and restart in the new language Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Configuring your Avaya 3100 MC Client for BlackBerry 34 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October Basic functions Basic functions This section contains the following topics Starting and exiting the Avaya 3100 MC Client for BlackBerry application on page 35 Logging on and logging off on page 36 Hiding the Avaya 3100 MC Client for BlackBerry application on page 37 Overview of the Main pane on page 37 Navigation on page 39 Starting and exiting the Avaya 3100 MC Client for BlackBerry application This section describes how to start and exit the Avaya 3100 MC Client for BlackBerry application Starting the Avaya 3100 MC Client for BlackBerry application The first time you start the application enter your configuration settings at the prompt Starting the application and signing in 1 From the main menu of your BlackBerry select Avaya 3100 MC Client for BlackBerry The splash screen appears Figure 4 Splash screen Avaya 3100 MCC AVAYA The first time you start the Avaya 3100 MC Client for BlackBerry a warning appears stating that the application has requested an HTTP connection 2 Select Allow this connection for All HTTP connections Note If you acc
32. BlackBerry Use the following procedures to uninstall the Avaya 3100 MC Client for BlackBerry Clearing the Avaya 3100 MC Client for BlackBerry database on page 20 Uninstalling the Avaya 3100 MC Client for BlackBerry application on page 21 Clearing the Avaya 3100 MC Client for BlackBerry database Uninstalling the application may not erase the application data To ensure that you erase the application data Avaya recommends that you clear the Avaya 3100 MC Client for BlackBerry database before you uninstall the Avaya 3100 MC Client for BlackBerry application Clearing the Avaya 3100 MC Client for BlackBerry database 1 Start the Avaya 3100 MC Client for BlackBerry application and log off the network For more information about starting and exiting the Avaya 3100 MC Client for BlackBerry application see Starting and exiting the Avaya 3100 MC Client for BlackBerry application on page 35 and Logging on and logging off on page 36 Navigate to the Avaya 3100 MC Client for BlackBerry Main screen From the menu select Options From the menu select Erase Database Select Yes at the prompt to Clear database and quit oo om From the menu choose Select 20 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Installing your Avaya 3100 MC Client for BlackBerry Uninstalling the Avaya 3100 MC Client for BlackBerry application Uninstalling the Avaya 3100 MC Client
33. Each buddy must have a name and at least one contact number an office number Other contact numbers for example home or cell are optional You can add buddies directly to the Avaya 3100 MC Client for BlackBerry or you can import them from your call log History Search results or native address book Assign a buddy to one or more groups to easily manage your buddies and enable instant conferencing Adding a Buddy You can create a buddy using the Avaya 3100 MC Client for BlackBerry The new buddy is added to your Avaya 3100 MC Client for BlackBerry Local Address Book Adding a Buddy 1 Navigate to the Buddy list 2 Select Menu Add Buddy 3 Complete the fields using the information in the following table as a guide Table 16 Adding a buddy Field Settings First name Enter the first name for your buddy Last name Enter the last name for your buddy Note Use the following fields to enter phone numbers for your buddy As a minimum enter the Work Number It is used by default when you place a regular call to your buddy Extension Enter your buddy s extension number This number Number enables you to track the status and send instant messages if your buddy is mobility enabled Home Number Enter your buddy s home phone number You can select it when you call the buddy Work Number Enter the office number of your buddy The default contact number for your buddy is a required field Mob
34. GANA ERU RR oa Hay 29 MiG koy SONNO sisuna PONS EA RUFPRERERE RN PAG RAO OG EC RPXRSGORE Nd RES 30 Configuring your BlackBerry Notification Profile 31 Database backup and restore 32 Backing up the database IAA r Iak ri 33 Restoring the database 2icecc acces daded deseR ssid NENG HERRERO RS eG RRR ORE 33 Changing the language cisssesacd x RR bd ENA E ORARE dee Rx FREER GEER OR WE Gore 33 BaSIGTUNGUONS aa 35 Starting and exiting the Avaya 3100 MC Client for Gite Beity applica a devas e cased anes XE QR ee IR PSP EE qur Haas 35 Starting the Avaya 3100 MC Client for EAGLE SHY APO GN Sca ioa Qd op RODEO DS aver tidus KG depo e e deen nd 35 Exiting the Avaya 3100 MC Client for Blacksem dp MON s a og 1 EL ALAM e Boh dedi a tod ceeded 36 Logging on and logging Off s paa ma8 REG deee RRRERESE ORG cR R ERR EAS SERS CRESS YR ROS 36 ects au des ee ee ee eee Ce ED oboli E A HK 36 Logon stalus MS PEMEX 36 LOO ca cedo d PT LEEREN esate ciate E E RE 36 Tula OT ANON IIIA REORPSEAR LA GEN KID PDE RENA EN KG TEE 36 Hiding the Avaya 3100 MC Client for BlackBerry SEA IIIA IAA 37 Overview of ine Main pang ia 37 Changing the Main pang SOlUD oss maana daesee rei KIWA KUKAA 38 IGI 2cactechenk ibe Rai beue tena eee ee dq ebbg EK EcAd b REd Rie PEE 39 eee Hel uon iux hehe SAYS NG GU ERRARE RE SRM IR Sq SENEC E qp ERE 39 a AA 40 Quick and Convenience keya Xa aaa BKA PARA nd eed ee e
35. MCC Buddy List Collapse Add New Group Add Buddy Ouery Presence Delete gt Instant Conference Close Back Managing Instant Conferences Use the following procedures to manage ongoing Instant Conferences Joining an Instant Conference that is in progress If you select Join Later when the Instant Conference starts you can join the Instant Conference without waiting for the reminder message Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Advanced functions If you are the Instant Conference initiator you cannot join an Instant Conference that is already in progress 1 Navigate to the Instant Conferencing pane 2 Scroll to the entry for the Instant Conference that you want to join 3 Select Menu Join Now 4 Press when you are prompted If the Instant Conference is in progress you join it If the Instant Conference has ended you receive an error message Figure 19 Instant conferencing paneRespond to an Instant Conference reminder Avaya 3100 MCC Instant Conference i 753432356 2 56pm 02 Oct If you select Join Later when the Instant Conference starts you receive periodic reminders to participate in the call You can select Yes to join the Instant Conference or No to be reminded again at a later time To configure the reminder notification interval see IM Call settings on page 28 Manage an Instant Conference with the Dialpad The Instant Conference initiator ca
36. Mobile Communicator 3 1 Standard 04 05 October 2010 Configuring your Avaya 3100 MC Client for BlackBerry Configuring your Avaya 3100 MC Client for BlackBerry This section contains the following topics Initial configuration on page 23 Advanced Configuration settings on page 25 Database backup and restore on page 32 Changing the language on page 33 Initial configuration The first time you start the Avaya 3100 Mobile Communicator Client Avaya 3100 MC Client after you install it on your BlackBerry you must configure the following parameters provided by your system administrator Entering the initial configuration settings for the Avaya 3100 MC Client 1 Obtain your basic login settings from your system administrator 2 Connect your BlackBerry to the cellular network 3 From your BlackBerry s Main menu select Avaya 3100 MC Client The Initial Login pane displays 4 Complete the fields using the information in the table below as a guide Table 4 Required parameters Parameter Description Username The account user name on the enterprise network Password The account password on the enterprise network Avaya 3100 Enter the address of the primary Avaya 3100 Mobile Mobile Communicator Gateway using the format Communicator http lt IP address FQDN gt lt port gt Gateway OR Address https lt IP address FQDN gt lt port gt Typical port settings are 8443 for Hypertext Tra
37. WDOGEI AG EXPE EERE REG iiaa 57 Deleting a BUGOY uua tuse 44605546 2 RR ER Ra PEERS RR REESE RS 57 Setting your presence SIUS vss rd ER 098865 S EPRRESERGQG EPQTqePRGOOKHTr E 58 eodd Tof PSOE ma caque GAWAAN KANA de DAKS QUE Rae ose aes dona UR 59 Perorming a local Sede deua sosiiudebresceea r ibarrari A RGORAERUE NU dea d RE 60 Searching the local directories 60 Searching the corporate directory 60 Viewing search detalle 222mm eee ese ck ge de Ee eRe Oe Rei 60 Wo kng wt GOUE ue pao x eb NG PBB AG PAG ERAS ERA Gcr AG EX KU GG RE d pee 61 Adding a new IO che dc che ce eae ohne arenes deh ELE Sale Q4 Ree ete wes 61 Changing the name ora oH ag ci6eecaseradedeaneePidieeaddesadediaa daa 62 nz apes HIII TL 62 siam Como TC m 62 Placing an instant conferencing call 62 Managing Instant Conferences a AA kn es donee kh etenik te Ge wan aera 63 Managing the Instant Conference history 66 Managing Instant Messages a a KGG heck ERROR RUE ERROR EE E ER RR EE 67 SNUG 6 MESSAGE su dea iac obo ke ded ANAL dco o E e cR e RA D cado 67 PEN ANG Ge lesqqesRERRPdTPTeREAN EE TTCEREReSS CREE ERE SR eb 68 Tracking IM Sessions 45 o ARP PR RE XA RP tkane ip Sri AER STEP NEN RP ETE 70 goce LOGE TTC 70 STIEG HE seid tio EN SERT a sand m E PRU DH P EA PAD PG 70 Sorting and filtering History entries
38. Wizard click Next If prompted select a communication port and click Next If any applications are listed on the Device Application Selection pane select them and click Delete You must delete each item individually Click Add Browse to the folder containing the software files Select the software files and click Open On the Device Application selection pane select the Mobile Console applications Click Next Click Finish to install the Avaya 3100 MC Client Select licensing and security boxes that might appear during the installation Click Close when the Application Loader Wizard finishes installing the Avaya 3100 MC Client Click Yes to restart your BlackBerry Complete other installation tasks such as the installation of a security certificate if directed by your system administrator Note The upgrade procedure retains application data To remove the data associated with the previous version of the application clear the database the first time you run the upgraded application For more information about uninstalling the database see Clearing the Avaya 3100 MC Client for BlackBerry database on page 20 18 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Installing your Avaya 3100 MC Client for BlackBerry Upgrading Avaya 3100 MC Client for BlackBerry over the air This section describes how to upgrade the Avaya 3100 MC Client for BlackBerry over the air When you upgrad
39. a cM abr E es 7 Your new Avaya 3100 Mobile Communicator Client tor BlackBerry SPBNCAION IAA dekn aa aiaei haia E Rd PRORA 7 New In this RIS LG ERE RERSINRZEESRLREREKZE EHPSEQqEEEERPIERGGU E fad ES 7 DES cucgcqeosQeUTAZQLITARRORE Gu GRE EE asQIIRARRXORESqUER PS 7 Oher hangos asi uma 64 604 ade d ehe RERUREREHCHRREOA EEE a RA qu 7 Avaya 3100 Mobile Communicator Client for Blackberry feature OVOLIVIDW oxeuaetiieibdeERqA qus RAF EP RE RqaARFRTQTXqRqe amas 9 Language SUBDOIT cc ic cant IKI bh RA SCR PRU CEPR OR RP E E EE REESE ped 10 Gening Starnted MM Tr 11 Ebor vou Beg aces cack eos EEEIEE nd a Pd med SARI cep dero 11 System and network requirements ananansna 11 Enterprise requirements uua cee ened eked Ge R EERE GEER EEE EE CHRO RR 12 Network spocitat odo tado RETE REXe4 BANG APA PAENG AKNG Se EHS P Ed 12 subscriber identity module SIM card 000 ss KGG WORK evra ERE EE EIPSCaR REY Pih d Rd 12 Cellular data plan use of Avaya 3100 MC Client far DICK BUD 60 4 dak econ dy bx pES Odes SIEG PECES PPP HI dades ipid qd ebd Ra RES 13 coups Ca AA 13 BONGIY NG UP 14 lana AP RR ONE RRR PA 14 Installing your Avaya 3100 MC Client for BlackBerry 15 installing or upgrading the software er NABABAGAY HA KUDA T 15 Installing Avaya 3100 MC Client for BlackBerry KOMA COImpMlBl GANA NADA AGA Soke UA GANANG GRAD ERI SEDE RA IPSE 15 Installing your new Avaya 3100 MC Client for BlackBemy over e al
40. aced on hold while you initiate the new call Nothing happens if you already have a call on hold and you click the quick key Incoming call The call is accepted and directed to your BlackBerry Incoming instant message The message is displayed Digits entered on the Phone pane The call is started e Text entered in IM mode The message is sent SEND and END buttons If your BlackBerry includes SEND and END buttons you can use the buttons to access features For more information see Table 14 Button functionality on page 41 Table 14 Button functionality Avaya 3100 MC Clientin BlackBerry home screen Pon focus in focus SEND e Start a call from the e Starta call from the Phone pane if a number native dialer Green A re is in the Dial field l e Accept an incoming e Accept an incoming call call e Change focus to the e Change focus to the Phone panel from any native dialer from any other Avaya 3100 MC other BlackBerry Client screen screen Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Basic functions Table 14 Button functionality Button Avaya 3100 MC Client in focus BlackBerry home screen in focus END Red Terminate a call that is in progress e Reject an incoming call Change focus to the Main pane Terminate a call that is in progress e Reject an incoming call e Change focus to the
41. anguage of your device Each Avaya 3100 MC Client for BlackBerry load contains all the supported languages The Avaya 3100 MC Client for BlackBerry displays in your configured language 10 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Getting started Getting started This section contains the following topics Before you begin on page 11 System and network requirements on page 11 Subscriber identity module SIM card on page 12 Cellular data plan use of Avaya 3100 MC Client for BlackBerry on page 13 Battery life on page 14 Accessing Help on page 14 Before you begin Before you install the Avaya 3100 MC Client application complete the following checklist Install the latest version of the BlackBerry Desktop Manager software and ensure it is working properly e Become familiar with navigation and data entry methods for your BlackBerry System and network requirements Important Notice Users are advised to select and use headsets which are designed to reduce excessive sound pressure levels or acoustic shocks and to check that their headsets meet their respective National or International Acoustic and Safety requirements The Avaya 3100 MC Client for BlackBerry has the following system requirements Table 1 System requirements Hardware and software Type Operating system Research in Motion BlackBerry operating system V4 0 and later
42. appears and you can select one of the following options from the menu View The IM Session pane appears and you can compose a reply Ignore The IM Alert is dismissed You can review it later in the IM Session pane Dismiss All All IM Alerts are dismissed You can review them later in the IM Session pane Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Advanced functions Advanced functions Tracking IM Sessions The IM Sessions pane lists the last 50 messages that you exchange with as many as three of your buddies Older records are automatically deleted Tracking IM Sessions 1 Navigate to the IM Session pane 2 Highlight a buddy in the Choose a Contact box 3 Select Menu Expand 4 Select a contact from the list then do one of the following actions To review the messages that you exchanged scroll down To send an instant message select Menu IM type a message or select a canned message and select Menu Send Figure 20 IM Sessions pan Avaya 3100 MCC Instant Conference i 933432356 2 56pm 02 Oct History Call Logs The Avaya 3100 MC Client for BlackBerry retains a record of your recent communication sessions The following events are logged number of missed calls incoming and outgoing calls incoming and outgoing instant messages system event notifications The History pane contains up to 50 log entries Older entries are automatically
43. aya 3100 MC Client for BlackBerry application on page 35 Logging on If you logged off and the application is running you can log back on Logging on e To log on select Menu Login The login status indicator changes to Online when you are logged on Logon status messages Status messages display as the Avaya 3100 MC Client attempts to log on to the system Message urgency is indicated by colored icons Blue For information purposes only No corrective action is required Yellow Warning You may have to reconfigure your application or BlackBerry settings e Red Error Before logging on to the system reconfigure your application or BlackBerry settings Logging off Logging off To log off select Menu Logout The login status indicator changes to Logged Out Turning off autologin The Avaya 3100 MC Client automatically attempts to log on to the system at device start up The process is repeated every few minutes until it successfully logs on to the system 36 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Basic functions Disable the autologin feature if you do not know your configuration settings or if you do not want to be connected to the system Turning off autologin e Select Menu Stop Auto Login while the Avaya 3100 MC Client is attempting to log on The Avaya 3100 MC Client stops attempting to log on to the system The autologin feature is reenabled the next
44. aya 3100 Mobile Communicator Gateway intercepts calls made from the native BlackBerry dialer When Call Intercept off displays calls route from the native BlackBerry dialer without Avaya 3100 Mobile Communicator Gateway interaction Dialing a number 1 Navigate to the Phone pane 2 Dial the extension or Public Switched Telephone Network PSTN number of the contact 3 To place a Call me First call select Menu Call Me First 4 To place a Direct Outbound mode call press the green call button or select Menu Call numbers 5 To call from an alternate number a Select Menu Call From b Select a number from the list or enter a new number c Press the green call button or select Menu Call The system places the call Figure 8 Dialing a number in Call me First modeCalling a number on the Quick Dial list Avaya 3100 MCC Phone Idle Call 2300 Call From Call Me First Select Clear Field Show Symbols Close Back The Phone pane provides an abbreviated history of your recent call activity known as the Guick Dial list For example if you call a contact seven times during the week you can find a record of your last call on the Quick Dial list Calling a number on the Quick Dial list 1 Navigate to the Phone pane 2 Scroll through the Quick Dial list and highlight a record 3 To place a Call me First call select Menu Call Me First 4 To place a Direct Outbound mode call press the green call button
45. calls are forwarded to your mobile phone A voice prompt asks you to press to accept the call f you press then the call is established If you do not press you ignore the call then the call goes to enterprise voice mail Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Advanced functions Using the Mid Call features While you are in a voice call you can use the following voice call telephony features Call hold and retrieve Place the current call on hold then resume it Call transfer Transfer the call to another party either blind or supervised e Device handoff Move the call from your desktop phone to the Avaya 3100 MC Client and vice versa e Call swap Switch between two parties while you are in an established call Three party conference call Hold an impromptu three party conference Call hold and retrieve Placing a call on hold 1 While in a call select Menu Hold Held appears on the dialpad display Music plays to the party on hold if available on your system Retrieving a held call Select Menu Unhold Call transfer The two options available for transferring a call are Blind Transfers the call without talking to the called party e Supervised Talk to the called party before transferring the call Transferring a call 1 While in a call select Menu Mid Call Feature 2 Dial the number of the second party 3 Select Menu Hold amp Ca
46. can use the number to access your voice mail system directly from the Avaya 3100 MC Client Outgoing Call This is a list of valid service numbers for the Direct Service DN Outbound Call mode and is downloaded automatically from the Avaya 3100 Mobile Communicator Gateway at first configuration The setting is either provided by your administrator or you can select a number based on your office or region Note To ensure Direct Outbound mode works correctly make sure your device caller ID is visible to outside callers 3 Select Menu Save IM Call settings Use the IM Call settings pane to review and program your call screening mode and instant message alert settings Reviewing and configuring your IM Call setting 1 Select Menu Options IM Call settings 2 Complete the fields using the information in the following table as a guide Table 7 IM Call settings pane fields Field Description Call Screening Mode Select a call screening mode e Call Screening Enabled When an incoming call is received a dialog appears to enable you to redirect it to one of your alternate contact numbers home other1 or other2 accept it on your BlackBerry or decline it Call Screening Disabled When an incoming call is received it is accepted on your BlackBerry where you can answer it 28 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Configuring your Avaya 3100 MC
47. ch as Avaya 3100 MC Client BB 3 not found when you attempt to start the Avaya 3100 MC Client for BlackBerry you must reinstall the software Note The upgrade procedure retains application data To remove the data associated with the previous version of the application clear the database the first time you run the upgraded application For more information about uninstalling the database see Clearing the Avaya 3100 MC Client for BlackBerry database on page 20 Performing an upgrade for a major release Follow this procedure to upgrade from one major release to another Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Installing your Avaya 3100 MC Client for BlackBerry Upgrading Avaya 3100 MC Client for BlackBerry for a major release 1 Record your configuration in the following table Table 3 Upgrade configuration parameters Parameter Value Username Password Primary Avaya 3100 Mobile Communicator Gateway Address Network Connection if available Mobile Contact 2 Install the new version of the client using the instructions in Installing Avaya 3100 MC Client for BlackBerry from a computer on page 15 or Installing your new Avaya 3100 MC Client for BlackBerry over the air on page 16 3 Follow Initial configuration on page 23 using the information in Table 3 Upgrade configuration parameters on page 20 Uninstalling Avaya 3100 MC Client for
48. ckBerry User Guide Configuring your Avaya 3100 MC Client for BlackBerry Table 5 Owner information pane fields Field Description Mobile contact Enter your mobile phone number Your incoming calls are directed to this number by default If your device is running RIM OS 4 1 or greater this field autopopulates This is a required setting Extension contact Enter your business extension number if different from your Username You can direct a Call to this contact number when you call someone in Call me First mode Home contact Enter your home phone number You can direct a call to this number when You call someone in Call me First mode e You receive an incoming call and Call Screening mode is enabled Other1 contact Enter an additional number You can direct a call to this contact number when You call someone in Call me First mode e You receive an incoming call and Call Screening mode is enabled Other2 contact Enter an additional number You can direct a call to this contact number when You call someone in Call me First mode e You receive an incoming call and Call Screening mode is enabled 3 Select Menu Save Avaya 3100 Mobile Communicator Gateway settings Use the Mobility Gateway pane to manage your connection with the Avaya 3100 Mobile Communicator Gateway Note Some Avaya 3100 Mobile Communicator Gateway settings automatically download from the Avaya 3100 Mob
49. deleted The entries are organized by time and date but you can sort them by name or type You can also filter the list so that only entries of a particular type display You can select an individual entry to view contact details add the contact to your local address book or to initiate a call Viewing the History Viewing the entire log Navigate to the History pane 70 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Advanced functions Figure 21 History pane Avaya 3100 MCC History 1 Missed Call c Group 3432356 VM S VM 16139612356 James Lauzon FAQ Henry Yang Fl Q Henry Yang The following sections list and explain the icons on this screen Call icon Incoming call accepted g Incoming call declined g Incoming call missed 2 Outgoing call successfully made Outgoing call failed e Outgoing call no response 2 Outgoing call status unknown Instant Message icon Incoming instant message unread amp ncoming instant message read 2 Outgoing instant message not delivered Outgoing instant message successfully delivered Outgoing instant message sent amp Outgoing instant message status unknown Instant Conference icon we Instant Conference System Notification icon System notification received 9 System notification read Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Advanced
50. e the software your data is retained for the new version Note If you are upgrading from Release 2 x you cannot upgrade over the air You must first perform an over the air initial upgrade see Performing an upgrade for a major release on page 19 and then update the Avaya 3100 Mobile Communicator Gateway address on the MCG settings pane if instructed to do so by your system administrator If you receive an error message such as Avaya 3100 MC Client_BB 3 not found when you attempt to start the Avaya 3100 MC Client for BlackBerry you must reinstall the software Upgrading Avaya 3100 MC Client for BlackBerry over the air 1 If not already logged in start the Avaya 3100 MC Client for BlackBerry and log on For more information about exiting the Avaya 3100 MC Client see Starting and exiting the Avaya 3100 MC Client for BlackBerry application on page 35 2 Select Menu Help Software upgrade A web browser opens to the software download site To install the recommended software load highlight the Installable link 4 To install another software load a Select All other software for your platform b Select Menu Get Link c Scroll to a load and highlight the Installable link Select Menu Get Link Click Download Click Yes at the upgrade prompt Select licensing and security boxes that might appear during the installation o ouod Restart your BlackBerry if prompted 10 If you receive an error message su
51. ecord on page 67 Viewing Instant Conference details to view detailed log information View detailed information for each entry on the History pane 1 Navigate to the Instant Conference pane 2 Scroll through the list and highlight a record 3 Click Menu Log Details 4 Onthe Instant Conferencing Detail pane you can review the following information Log record type and success failure indicator Time and date of the call Participant list name and number Resuming an Instant Conference Resume an Instant Conference that has been terminated 1 Navigate to the Instant Conference pane 2 Scroll through the list and highlight a record 66 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Advanced functions 3 Select Menu Instant Conference The system places the call in Call me First mode 4 Accept the incoming call and then follow the prompts At the tone record the conference greeting and then press on your telephone dialpad Press 1 to review the greeting press 2 to rerecord the greeting or press to accept the greeting and start the conference The system next calls the members of the group you have selected at their default contact numbers Users on regular phones can accept or reject the call Avaya 3100 MC Client users can choose one of the following menu options Accept here to join the Instant Conference immediately on the BlackBerry Accept nu
52. ekample sales finance You can call a group Instant conference or a buddy You can also send instant messages IM and track the presence status of all buddies that are mobility enabled A mobility enabled buddy is a user with an extension on the same Avaya 3100 Mobile Communicator Gateway Search pane You use the search pane to search for names in the corporate directory You can expand the search to include your local address book on your BlackBerry Voice Mail pane You use the Voice Mail pane to determine if you have new messages in your mailbox and to call the voice mail system History pane Your recent calls instant messages and system events are logged on the History pane You sort and filter the entries and you select an individual entry to view details or to initiate a call A missed call indicator is provided IM Sessions pane You use the IM Sessions pane to exchange instant messages with other mobility enabled buddies Instant Conferencing pane The Instant Conferencing pane lists recent conference activity Use the pane to join conferences that are currently taking place and to restart conferences that have ended My Status pane Use the My Status pane to configure your presence status on the network Dashboard information The Main pane includes the following information on the dashboard located on the bottom of the pane New voicemail messages indication Missed call indication e Status your status on the network
53. enabled buddies mobile client users on the same system Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Configuring your Avaya 3100 MC Client for BlackBerry Reviewing and configuring your Buddy settings 1 Select Menu Options Buddy 2 Complete the fields using the information in the following table as a guide Table 8 Buddy settings pane fields Field Description Enable Auto Presence Select this check box to have the Avaya 3100 MC Client receive automatic presence notifications from other mobility enabled buddies whenever their status changes Note Enabling this feature causes extra airtime to be consumed and battery life to be reduced Auto Clear Interval When this timer expires the Avaya 3100 minutes MC Client automatically clears all presence notifications from the Buddy list Enable Auto Clear Presence to operate the timer Configure the timer to a value between 1 and 120 minutes Configuring the timer to 0 disables this function 3 Select Menu Save Quick key settings Your BlackBerry has two convenience keys left and front You can configure a convenience key as a quick key to start a selected action when the Avaya 3100 MC Client is in focus For more information about actions see Table 9 Quick key pane fields on page 31 When the application is not in focus the key operates normally Configuring and reviewing your Quick key settings 1 Select M
54. enu Options Quick Key 2 Complete the fields using the information in the following table as a guide 30 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Configuring your Avaya 3100 MC Client for BlackBerry Table 9 Quick key pane fields Field Description Quick key Press a convenience on your BlackBerry once to activate the key as a Quick key The key name will appear in the text box for example Space key Pressing the Quick key while the Avaya 3100 MC Client is in focus causes the phone pane to display or triggers one of the following context sensitive actions Incoming call The call is accepted and directed to the your BlackBerry Incoming instant message The message appears Callable entity selected on History Buddy list or Search results pane The phone pane appears with the number predialed If you are already on a call that call is placed on hold while you initiate the new call If you already have a call on hold and you click the Quick key nothing happens e Digits entered on the phone pane The call is started e Text entered in IM mode The message is sent 3 Select Menu Save Note You can also configure one of the convenience keys to start the Avaya 3100 MC Client from your BlackBerry For more information refer to your BlackBerry documentation for programming instructions Configuring your BlackBerry Notification Profile C
55. erry over the air You can maintain Avaya 3100 MC Client software directly from your BlackBerry using a wireless or over the air OTA connection to the internet To complete the initial installation open a browser on your BlackBerry access the software Web site and download and install the software 16 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Installing your Avaya 3100 MC Client for BlackBerry When you perform an over the air software installation Avaya recommends that you install a software load that matches the operating system features and language of your BlackBerry You can accept the recommendation or select a different load You can also reconfigure your BlackBerry so that the system recommends a different load For example if you change your BlackBerry s language under Options Language the system will recommend software for that language if it is available For more information see Language support on page 10 If you receive an error message such as Avaya 3100 MC Client_BB 3 not found when you attempt to start the Avaya 3100 MC Client for BlackBerry you must reinstall the software To upgrade the software see Upgrading Avaya 3100 MC Client for BlackBerry over the air on page 19 Installing Avaya 3100 MC Client for BlackBerry new installation over the air 1 If the Avaya 3100 MC Client is running select Menu Quit to stop it 2 On your BlackBerry select
56. erver means all communication servers that Avaya 3100 Mobile Communicator supports For more information see the Avaya 3100 Mobile Communicator Product Bulletin at www avaya com support New in this release The following details what s new in Avaya 8100 Mobile Communicator Client for BlackBerry User Guide NN42030 101 for Avaya 3100 Mobile Communicator Release 3 1 Features This release contains new information about call features e Presence status indicators on page 56 Call Intercept on page 45 Other changes There are no other changes to this document Revision history October 2010 Standard 04 05 This document is issued to support Avaya 3100 Mobile Communicator Release 3 1 Editorial changes were made July 2010 Standard 04 04 This document is issued to support Avaya 3100 Mobile Communicator Release 3 1 Editorial changes were made This document contains the content from Avaya 3100 Mobile Communicator Client for BlackBerry Quick Reference NN42030 105 For more information see Quick reference on page 77 November 2009 Standard 04 03 This document is issued to support Avaya 3100 Mobile Communicator Release 3 1 Technical information was updated Avaya 3100 Mobile Communicator Client for BlackBerry User Guide November 2009 Standard 04 02 This document is issued to support Avaya 3100 Mobile Communicator Release 3 1 Updated information about Call Intercept October 2009 Standard
57. es VERA NG ERR NAGA 40 SEND and END BUltOns KGG obec IIIA HIII 41 naue DISIBA ues aur bad a eo NADA Grease GRAE NAT C ET nr es 42 Bdysnced TUNGONG uuaxeu ea RO pRE ena Ex RE NO RR REN Reda eee a E RT ERR 43 Placing and receiving calls III dk wx a Rem cR ri ERR dem REOR ORE RR Ren m RR 43 Gall Dads a KING EK RR SEE EREJESAS KERSRAISU PG KAWAN ERY RARE OR HSE RSE 44 CACC casas eked edhe aGen Re qd es Sou TASSE TENTE AEAEE AT TA SE 45 BEA mr KAKA resda HARD ABER APANG PRAEA HE e ERA AGA 45 Calling an emergency BOBO uaa es KA Eb KPA beca A RE ORA i 46 Calling rom he Buddy ISL s cse dr betes qb EO P EPIYes cx peer Ei iqes 46 4 NNA2030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Receiving CANS iua duck kan ru v x Rh d Rub WAA SCPE R VAR A ERRARE FRA A d RE 48 Call screening and voice mail usas xe kar RR AERE p rri kbri GG E RP PAG 49 Usno ie Mid Call fSstl IIIA cup bo eee E Edd 50 Call hold and GING NG oi ues ep UR ERRARE q Ed dp eXGAR a IQ ue vdd E 50 CAGED as acqadaqod s BA dioc DADA MAA PAG IROCER CPP dod dol d ded ede UU 50 IE CL 50 Three party conference call 0 a a cee ee ee hh hy hm 51 Device HANGIN 2223 4 VEO GANAN 6503 SAPSS4 ERR SARA Re BOSE SRP REOR GGE S IR 51 WON udo Ar TD 51 Adding a Buddy 62h carted chad c edu euadoAP huh be d FRE Y dcn aca Ropa a bon dope 52 Viewing the status of buddies cc 44 eee o xeu KANAL ee eed sd UW ON RISO x XXGore 55 Adding a BIO TIO a group Lesser EP CERA RAV
58. for BlackBerry software 1 Select Menu Quit to exit the Avaya 3100 MC Client for BlackBerry application if it is running For more information about starting and exiting the Avaya 3100 MC Client for BlackBerry application see Starting and exiting the Avaya 3100 MC Client for BlackBerry application on page 35 2 From the main menu select Options Advanced Options Applications Note On some BlackBerry devices Options appears under Settings and Applications appears under Advanced Options On the Applications pane select the item that you want to uninstall 3 4 From the menu select Delete 5 On the confirmation pane choose Yes 6 At the prompt Deletion will occur when the device is restarted Restart now Click Yes Determining the software version You can check the software version of the Avaya 3100 MC Client for BlackBerry on the About pane Checking the software version 1 From the main screen of the Avaya 3100 MC Client application select Menu Help About 2 Select Menu Change Option 3 Select About The version pane for the Avaya 3100 MC Client appears Figure 2 About pane Avaya 3100 MCC Help About Avaya 3100 Mobile Communicator Client Avaya 3100 MCC Version 3 1 166 2010 Avaya Inc TO 7er appear Offline Avaya 3100 Mobile Communicator Client for BlackBerry User Guide c Installing your Avaya 3100 MC Client for BlackBerry NN42030 101 Avaya 3100
59. from the Buddy list you can select a name and use any of its programmed telephone numbers 46 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Advanced functions Calling a buddy 1 Navigate to the Buddy list 2 Scroll to the name of the contact that you want to call 3 Select Menu Call lt number gt 4 Enter a prefix before the number if one is required 5 Doone of the following To call from your BlackBerry number in Direct Outbound mode press the green call button or select Menu Call e To call from your BlackBerry number in Call me First mode select Menu Call Me First e To call from another number Select Menu Call From Select a number from the list or enter a new number Press the green call button or select Menu Call The system places the call Figure 10 Calling a buddy from the buddy lis Avaya 3100 MCC Buddy List IM Call Extension 5000 Query Presence Alert on Presence Change Edit Buddy Select Delete gt Add New Group Calling from the History pane 1 Navigate to the History pane 2 Scroll through the list and highlight a record 3 Select Menu Call lt number gt 4 Enter a prefix before the number if one is required 5 Doone ofthe following To call from your BlackBerry number in Direct Outbound mode press the green call button or select Menu Call e To call from your BlackBerry number in Call me First mode select Me
60. functions Sorting and filtering History entries You can sort entries in the History pane by name record type for example system notification call or time received You can also filter the list to display only missed calls incoming calls or outgoing calls Sorting and filtering entries in the History pane 1 Navigate to the History pane 2 Select Menu Sort by Time default OR Select Menu Sort by Name The entries are sorted according to your selection 3 Select a filter preference from the menu All default Incoming Missed Outgoing The entries are displayed according to your view preference Viewing History details Viewing detailed log information 1 Navigate to the History pane 2 Scroll and highlight the entry you want to view 3 Select Menu Log Details 4 Onthe History Detail pane you can review the status of a person associated with the log entry the log record type and the success or failure indicator phone number or instant message text time date and elapsed time Note You can also begin a communications session by selecting Menu Call or Menu IM Deleting entries You can delete an entry or you can delete all entries from the History pane Deleting a single entry 1 Navigate to the History pane 2 Scroll through the list and highlight the entry you want to delete 3 Select Menu Delete Delete Selected Deleting all entries 1 Navigate to the Histo
61. identally select Deny this connection any further connections are refused To solve this select Options Firewall Reset Settings 3 If prompted enter your configuration settings For more information about configuration settings see Initial configuration on page 23 Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Basic functions Note Startup time and ongoing performance of the Avaya 3100 MC Client for BlackBerry are dependent on the available system resources Exiting the Avaya 3100 MC Client for BlackBerry application Normally there is no need to exist the Avaya 3100 MC Client for BlackBerry application You can leave the application running for the entire time that the mobile device is turned on You must however exit before performing software maintenance tasks Exiting the Avaya 3100 MC Client for BlackBerry 1 From the Avaya 3100 MC Client for BlackBerry main menu select Menu Quit Note 1 You must exit the application before installing upgrading or uninstalling the software Note 2 Avaya recommends that you exit the Avaya 3100 MC Client for BlackBerry application before shutting off your BlackBerry Logging on and logging off You may want to log off the network but leave the application running The Avaya 3100 MC Client for BlackBerry application remains active when you are logged off For more information about how to exit the application see Starting and exiting the Av
62. ile Communicator Gateway To determine if you have permission to update these settings contact your system administrator Reviewing and configuring the Avaya 3100 Mobile Communicator Gateway settings 1 Select Menu Options Mobility Gateway 2 Complete the fields using the information in the following table as a guide Table 6 Avaya 3100 Mobile Communicator Gateway fields Description Username Enter your account username on the Avaya 3100 Mobile Communicator Gateway 26 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Configuring your Avaya 3100 MC Client for BlackBerry Table 6 Avaya 3100 Mobile Communicator Gateway fields Field Description Password Enter your account password on the Avaya 3100 Mobile Communicator Gateway Primary Avaya Enter the Uniform Resource Locator URL of the 3100 Mobile primary Avaya 3100 Mobile Communicator Communicator Gateway Bue Format http lt IP address FQDN gt lt port gt OR https lt IP address FQDN gt lt port gt If the default port of 8080 is in use then only the IP address or FQDN is required Secondary Enter the URL of the secondary Avaya 3100 Mobile Avaya 3100 Communicator Gateway This setting is Mobile automatically downloaded Communicator Gateway Address Network Select a network connection type Connection Internal BES the Avaya 3100 MC Client connects to the Avaya 3100 Mobile Communicator Gate
63. ile Number Enter the mobile phone number for your buddy You can select it when you call your buddy Other1 Enter an additional phone number such as a second work number You can select it when you call your buddy Other2 Enter an additional phone number such as a second home number You can select it when you call your buddy Part of Groups Select the associated check boxes to add your buddy to one or more groups 52 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Advanced functions 4 Select Menu Done Your buddy is added to the local address book Figure 11 Adding a buddy Add to Buddy Details Status Available First Name Louisa Last Name Lathier Extension ESN 348 5898 Home Number Work Number ESN 348 5898 Mobile Number ESN 348 5898 Other1 Avaya 3100 Mobile Communicator Client for BlackBerry User Guide 53 Advanced functions Importing a buddy You can import a buddy to the Avaya 3100 MC Client for BlackBerry local address book from these Sources History pane Search Results pane Native address book This saves you from manually adding the contact information of your buddy Adding a buddy from the History pane 1 Navigate to the History pane 2 Scroll to and highlight the name of the person that you want to add 3 Select Log Details 4 Select Menu Add to Buddies Figure 12 Log Details
64. l html Note Ask your system administrator for the correct hostname and port settings Locate the software files required for your BlackBerry and click Download Click Save Navigate to the folder where you want to store the software file on your computer and click Save Unzip the software files and save them to a folder on your computer Connect the BlackBerry to your PC using a Universal Serial Bus USB cable Launch the BlackBerry Desktop Manager on your PC by choosing Start Programs BlackBerry Desktop Manager Click Application Loader On the Application Loader Wizard click Next If prompted select a communication port and click Next If any applications are listed on the Device Application Selection pane select them and click Delete You must delete each item individually Click Add Browse to the folder containing the software files Select the software files folder and click Open On the Device Application selection pane select the Mobile Console applications Click Next Click Finish to install the Avaya 3100 MC Client Select the licensing and security boxes that appear during the installation Click Close when the Application Loader Wizard finishes installing the Avaya 3100 MC Client Click Yes to restart your BlackBerry Complete other installation tasks such as the installation of a security certificate if directed by your system administrator Installing your new Avaya 3100 MC Client for BlackB
65. le Communicator Gateway requires the following applications at the enterprise site e Avaya 3100 Mobile Communicator Gateway Supported enterprise communication server ECS programmed with an account for each user Network specifications You must meet the following network specifications Cellular network subscription Cellular Internet access Subscriber identity module SIM card You can change the SIM card in your device As long as the new SIM card supports a data connection the device sends the telephone number associated with the SIM to the Avaya 3100 Mobile Communicator Gateway during the log on process You continue to make and receive calls without changing your client configuration People calling you do not dial different telephone numbers when you change SIM cards 12 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Getting started Cellular data plan use of Avaya 3100 MC Client for BlackBerry Table 2 Cellular data plan usage on page 13 shows the approximate data usage for various Avaya 3100 MC Client functions Table 2 Cellular data plan usage Command Bytes Approximate Login 1000 Logout 900 Call screening mode change 800 Incoming call notification 800 Incoming call answer 900 Outgoing call Call me First 1000 Outgoing call Direct 1000 MWI Update 500 Client polling every 90 seconds 700 Sample calculation Using the followi
66. lick press to select an item ESCAPE Press to move back a pane or to close a menu Press and hold to end a call Accessing panes The Main pane contains a number of bars that you use to access other panes You scroll to the bar to select it Access Help The Avaya 3100 MC Client for BlackBerry includes embedded context sensitive help for the following topics Presence describes the presence status icons Log describes the log icons About provides the application version number Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Basic functions e Device Configuration lists critical settings configured when you first log in For more information see Initial configuration on page 23 To access help select Menu gt Help Shortcut Keys In addition to standard navigational aids Avaya 3100 MC Client for BlackBerry provides shortcut keys to speed your workflow For more information about shortcut keys see Table 12 Shortcut keys on page 40 Table 12 Shortcut keys Pane Key Action Main a z On the Main pane press an alphabetic key from a z to search the Buddy list for a name that starts with that letter Any 0 9 On any pane press a numeric key to pane initiate a call on the Phone pane Note Some devices may not offer the full range of shortcut keys Quick and Convenience keys Two quick access keys are available The Quick Key is configured
67. ll The call is placed on hold The first party hears music if available on your system 4 Perform one of the following actions e To complete a blind transfer select Menu Transfer Call while the call is still ringing To complete a supervised transfer wait for an answer consult then select Menu Transfer Call Call swap Switch between two different parties while you are in an established call Swapping a call between two parties 1 While in a call select Menu Mid Call Feature 2 Dial the number of the second party 3 Select Menu Hold amp Call The first party is placed on hold and hears music if available on your system 4 After the second party answers the call press Swap to alternate between the two parties 50 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Advanced functions Three party conference call Hold three party conference calls using the Avaya 3100 MC Client Holding a three party conference call 1 While in a call select Menu Mid Call Feature 2 Dial the number of the second party 3 Select Menu Hold amp Call The call is placed on hold 4 After the other party answers request permission to initiate the conference and then select Menu 3 way Conference Call Note You can use dialpad controls for example 5 while you are in a three party conference However if any of the participants are in a second conference the dialpad controls are no longer
68. lly Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Installing your Avaya 3100 MC Client for BlackBerry Upgrading Avaya 3100 MC Client for BlackBerry from a computer This section describes how to upgrade the Avaya 3100 MC Client for BlackBerry from a computer When you upgrade the software your data is retained for the new version Installing Avaya 3100 MC Client for BlackBerry from a computer 1 OC NOAA w 10 11 12 13 14 15 16 17 18 19 20 21 22 If the Avaya 3100 MC Client is currently installed and running on your BlackBerry device stop it by selecting Menu Quit On your computer open a web browser and enter the HTTPS or HTTP address of the user portal http lt IP address or hostname 8282 adminserver userportal html https lt IP address or hostname gt 8553 adminserver userportal html Note Obtain the actual hostname and port settings from your system administrator Locate the software files required for your BlackBerry and click Download Click Save Navigate to the folder where you want to store the software file on your computer and click Save Unzip the software files and save them to a folder on your computer Connect the BlackBerry to your PC using a Universal Serial Bus USB cable Launch the BlackBerry Desktop Manager on your PC by choosing Start Programs BlackBerry Desktop Manager Click Application Loader On the Application Loader
69. mber to join in the Instant Conference immediately on another device Join Later to be prompted to join the Instant Conference at a later time To configure the reminder notification interval see IM Call settings on page 28 Decline to reject the Instant Conference A tone indicates that someone has joined the Instant Conference Deleting an Instant Conference record 1 Navigate to the Instant Conference pane 2 Scroll through the list and highlight a record 3 Select Menu Delete 4 Select Yes or Cancel in response to the prompt Managing Instant Messages Using instant messages you can send messages to your buddies and others with valid SIP addresses receive instant messages e track instant message sessions Sending a message The Avaya 3100 MC Client for BlackBerry supports sending instant messages to mobility enabled buddies The buddies must be online and available in order for them to receive the messages that you send Sending a message to a buddy 1 Navigate to IM Session Buddy List History or Search pane 2 Highlight a buddy or log entry 3 Select Menu IM Note This menu item is not available if your buddy does not have an internet address or does not want to receive instant messages at the present time The IM Sessions pane appears and presence information appears if it is available 4 Onthe IM Sessions pane do one of the following Avaya 3100 Mobile Communicator Client for BlackBerry Use
70. n the Avaya 3100 MC Client local directory e Track the presence status of other mobility enabled users Configure your own presence status on the network e Use the event logs to view your most recent incoming and outgoing calls instant messages and system events e Check for new voice mail messages in your mailbox Toggle Call Intercept mode in order to make personal calls that reveal your cellular identity Create a user group containing multiple buddies and then initiate a call to the group members e Redirect your incoming calls to alternative contact locations for example office home other e Exchange instant messages IM with other Avaya 3100 MC Client users e Automatically download your configuration settings including a list of valid emergency numbers from the Avaya 3100 Mobile Communicator Gateway When you dial an emergency number for example 911 on the Avaya 3100 MC Client for BlackBerry the system automatically switches to the native device phone in order to place the call Your administrator configures the emergency telephone numbers in the Avaya 3100 Mobile Communicator Gateway e Communicate using one of the following methods Dial a number on the keypad Select a number from the Quick Dial list Select a buddy and choose a contact method voice call or IM Selecta record in the History log native address book Voice Mail or IM session pane and then start a new communication session
71. n use the dialpad to access Instant Conference features A limited set of these features is available to the Instant Conference participants See Instant Conference dialpad controls on page 65 64 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Advanced functions Note Mid call features such as Call Hold Call Transfer and Call Swap are not available during Instant Conferences Conference participants can use the Call Handoff feature during Instant Conferences but the conference originator cannot use Call Handoff Table 18 Instant Conference dialpad controls Dialpad control Function Comments Starts the help The help system plays a system recorded list of command descriptions for example Press 6 to mute or unmute yourself The functions you can perform depend on your status as an Instant Conference initiator or participant 4 Terminates an Instant The Instant Conference Conference initiator can terminate the call by pressing 1 and then confirming the selection by pressing 1 again 3 Enables user The Instant Conference numbers to be dialed initiator can add another mid call person to an ongoing call by performing the following steps e Press 3 Dial the extension PSTN or mobile number of the party you wish to call Press The system calls the party The party is prompted to press to join the conversation 5 Lecture Mode mutes
72. ng Avaya 3100 MC Client for BlackBerry over the air on page 19 Performing an upgrade for a major release on page 19 Note Before you upgrade for a major release for example Release 2 x to Release 3 0 you must record your Username Password Primary Avaya 3100 Mobile Communicator Gateway address and mobile contact number You will need to reenter these settings on the Avaya 3100 MC Client after completing the upgrade Installing Avaya 3100 MC Client for BlackBerry from a computer Before installation you obtain the Avaya 3100 MC Client for BlackBerry software from the Avaya 3100 Mobile Communicator Gateway Your system administrator gives you the Uniform Resource Locator URL for the Avaya 3100 Mobile Communicator Gateway user portal Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Installing your Avaya 3100 MC Client for BlackBerry To upgrade the software see Upgrading Avaya 3100 MC Client for BlackBerry from a computer on page 18 Installing Avaya 3100 MC Client for BlackBerry new installation from a computer 1 NOOR WN 10 11 12 13 14 15 16 17 18 19 20 21 On your computer open a Web browser and enter the hypertext transfer protocol secure HTTPS or hypertext transfer protocol HTTP address of the user portal http lt IP address or hostname 8282 adminserver userportal html https lt IP address or hostname gt 8553 adminserver userporta
73. ng assumption for a Avaya 3100 MC Client user 5 logon or logout attempts per day e 3calls per hour 2 inbound 1 outbound within an 8 hour workday 5 message waiting indicator updates per day The following calculation shows data usage per month assuming 20 work days per month Logon and logout attempts 5 1000 5 900 20 190 000 bytes 3 calls per hour 2 inbound 1 outbound during an 8 hour day 2 800 2 900 1000 8 20 704 000 bytes 5 message waiting indicator updates 500 20 10 000 bytes Client polling every 90 seconds or 40 an hour 40 700 24 hours 30 days 20 160 000 bytes The sum of cellular data use per month is 190 000 704 000 10 000 20 160 000 21 064 000 bytes Avaya 3100 Mobile Communicator Client for BlackBerry User Guide 13 Getting started Battery life The battery life of your device varies on the amount of usage When operating in standby mode expect 24 hours standby time while connected to a 2G network and 10 hours standby time while connected to a 3G network There are many factors that affect battery life If you have devices for which you do not get the above standby time then you should contact Avaya Support to discuss the scenario Accessing Help The Avaya 3100 MC Client includes embedded context sensitive help for the following topics Presence describes the presence status icons Log describes the log icons e About provides
74. nsfer Protocol Secure HTTPS and 8080 for Hypertext Transfer Protocol HTTP If the default port of 8080 is in use on the Avaya 3100 Mobile Communicator Gateway then only the IP address or FQDN is required Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Configuring your Avaya 3100 MC Client for BlackBerry Table 4 Required parameters Parameter Description Network Connection Use the radio buttons to select a network connection type Internal BES The Avaya 3100 MC Client connects to the Avaya 3100 Mobile Communicator Gateway using a BlackBerry Enterprise Server BES located on the enterprise network External BES The Avaya 3100 MC Client connects to the Avaya 3100 Mobile Communicator Gateway using a hosted BES located on the Internet Non BES The Avaya 3100 MC Client connects directly to the Avaya 3100 Mobile Communicator Gateway over the internet Note If you are using the Avaya 3100 MC Client in a non BES or an external BES environment your system administrator may instruct you to install a security certificate and configure the Access Point Name APN parameters on your BlackBerry device You can use the BlackBerry Desktop Manager to install the certificate and program the APN in the TCP section of your BlackBerry s advanced settings Your system administrator will provide you with detailed instructions to complete these tasks Mobile Contact
75. nu Call Me First To call from another number Select Menu Call From Select a number from the list or enter a new number Press the green call button or select Menu Call Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Advanced functions The system places the call Calling from the Search pane Navigate to the Search pane Perform a search for more information see Searching for people on page 59 Scroll through the list and highlight a record Select Menu Call numbers Enter a prefix before the number if one is required oa om gt Do one of the following To call from your BlackBerry number in direct outbound mode press the green call button or select Menu Call To call from your BlackBerry number in Call me First mode select Menu Call Me First To call from another number Select Menu Call From Select a number from the list or enter a new number Press the green call button or select Menu Call The system places the call Calling from the native address book or native call logs 1 Navigate to the native Contact or Call logs application 2 Perform a search or scroll through the list and highlight a record 3 Select Menu Call Using Avaya 3100 MC Client 4 Select the number from the contact to call The Avaya 3100 MC Client phone screen appears e Enter a prefix before the number if one is required 6 Doone ofthe following
76. o delete 3 Doone of the following Choose Menu Delete Delete from Group OR Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Advanced functions Choose Menu Delete Delete from All 4 Atthe confirmation prompt click Yes The buddy is deleted from the local address book Deleting a buddy from your BlackBerry address book 1 Select the Address Book on your BlackBerry 2 Scroll to and highlight the name that you want to delete 3 Select Menu Delete from the menu 4 Click Delete to confirm the deletion The buddy is deleted from your BlackBerry address book Setting your presence status Inform your buddies of your presence status on the network and see when your buddies are online and available Your status automatically updates when you connect or disconnect from the network You can manually configure your status by selecting an entry from a list For example if you are busy and want to inform your buddies that you are not going to be taking calls you can change your status to Unavailable Many difference statuses are available For more information see Table 17 Status and availability indicators on page 58 Each status includes a colored indicator informing your buddies of your availability Green You are available and can respond Yellow You are available but may not be able to respond Red You are not available and cannot respond Table 17 Status and availability indicators
77. oducts that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Contents MNEICONB ice eats ene Soa ana Sas away a creme rt
78. onference 9 The system calls the buddies you selected at their default contact locations On a regular phone users can accept the instant conference by pressing the key or reject it by hanging up On the Avaya 3100 MC Client for BlackBerry you can select one of the following menu options Join now Accept number Join later Decline The Logs pane provides a history of your most recent incoming and outgoing calls voice mail messages and system event notifications Viewing the History Call Logs 1 Expand the History pane 2 Scroll and highlight the entry that you want to view 3 To view the individual log entry details select the entry and select Menu Log Details 80 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010
79. onfigure settings in the notification profile to specify how your BlackBerry notifies you when you receive a call instant message or presence alert on the Avaya 3100 Mobile Communicator Gateway By default there are no notifications selected Update the active notification so that your BlackBerry rings or vibrates Note 1 As an alternative to updating the active notification profile you can create a customized notification profile or you can enable the loud notification profile which causes your BlackBerry to ring and vibrate for all application based events For complete programming instructions see your BlackBerry User Guide Note 2 Some BlackBerry devices may continue to vibrate after you answer an incoming call on your desktop telephone To avoid this problem configure the Avaya 3100 MC Client for BlackBerry call notification profile to issue tone alerts only Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Configuring your Avaya 3100 MC Client for BlackBerry Updating your Active Notification Profile 9 o nN D AN F O N D gt Start the Avaya 3100 MC Client application On your BlackBerry click the Profiles icon Select Advanced from the Profiles list by default a BlackBerry uses the Default or Normal profile Select Menu Edit Select Call MC then select Edit Configure how you want to be notified when you receive a call Select Instant Message MC then select Edit Configure ho
80. or select Menu Call lt numbers Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Advanced functions 5 To call from an alternate number a Select Menu Call From b Select a number from the list or enter a new number c Press the green call button or select Menu Call The system places the call Figure 9 Dialing a number from the quick dial list Avaya 3100 MCC Phone Idle Dial VM 2300 a ang 2300 Call 2300 Close Back Calling an emergency number When you dial an emergency number such as 911 or 112 the Avaya 3100 MC Client for BlackBerry switches to the native device phone and places the call over the cellular network The Avaya 3100 MC Client obtains a list of valid emergency numbers from the Avaya 3100 Mobile Communicator Gateway Your system administrator configures the numbers on the Avaya 3100 Mobile Communicator Gateway Calling an emergency number 1 Ensure that the cellular network connection is active 2 Goto the Phone pane 3 Dial the emergency number for example 911 4 Press the green call button or select Menu Call numbers The native phone appears and the system attempts to place the call on the cellular network CAUTION If the native phone does not appear hide or close the Avaya 3100 MC Client press the green Call button on your device and redial the emergency number in the native phone Calling from the Buddy list When you place a call
81. ork connection is active 2 Go to the Phone panel 3 Dial the emergency number for example 911 4 Press the green Call button or select Menu Call lt number gt Instant conferences Instant conference commands Use these commands to manage instant conferences help 1 ends the conference 3 dial another friend then press 5 mutes or unmutes the conference 6 mutes or unmutes your own voice 7 locks or unlocks the conference 8 hear a list of Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Quick reference Instant conferences Initiating an Instant Conference Expand the Buddy list pane Scroll to and highlight the users that you want to include in the instant conference Select Menu Expand 1 2 3 4 Select Menu Query Presence to determine the presence status of the group members 5 To specify who you want to include in the call highlight individual users and select Menu Select 6 Highlight the group folder and select Menu Instant conference 7 From the Make Instant Conference From list select a number or enter a new number The system places the call 8 Accept the incoming call and follow the prompts As the instant conference initiator you must a Record the conference greeting and then press on your phone b Press 1 to review the greeting press 2 to re record the greeting or press any other key to accept the greeting and start the c
82. ote 2 You can change your basic login information on the Avaya 3100 Mobile Communicator Gateway pane For more information see Avaya 3100 Mobile Communicator Gateway settings on page 26 6 Atthe prompt to configure your BlackBerry notification profile select Configure Now and select how you want to be alerted of incoming calls instant messages and presence alerts Advanced Configuration settings After successfully logging on you can customize the performance of your Avaya 3100 MC Client by updating the advanced configuration settings The following configuration settings are available Owner information settings on page 25 Avaya 3100 Mobile Communicator Gateway settings on page 26 IM Call settings on page 28 Buddy settings on page 29 e Quick key settings on page 30 Configuring your BlackBerry Notification Profile on page 31 Owner information settings Use the Owner Information pane to review and program your display name and alternate contact numbers Configuring your owner information settings 1 Select Menu Options Owner information 2 Complete the fields using the information in the table below as a guide Table 5 Owner information pane fields Field Description First name Enter your first name Last name Enter your last name Display name Enter the name that appears in the Status pane of the Main pane Avaya 3100 Mobile Communicator Client for Bla
83. p Properties 4 Change the group name 5 Select Menu Save Change The group name is updated in the local address book Deleting a group Deleting a group 1 Navigate to the Buddy list 2 Scroll and highlight the name of the group you want to delete 3 Select Menu Delete Delete Group The group is deleted from the address book Buddies in the group are reassigned to the All group Instant Conferences Instant Conferences are calls between multiple people One person initiates the Instant Conference and instructs the Avaya 3100 Mobile Communicator Gateway to call the people selected for the conference Placing an instant conferencing call When you place an instant conferencing call the system first calls you at your contact number for example BlackBerry or home and prompts you to record a greeting message The system calls the friends in the group and provides them with the option to join the call decline the call or join the call later Before you initiate a regular Instant Conference configure Work Numbers for all friends in the group including yourself To configure the Work Numbers of friends see Working with Buddies on page 51 Placing an Instant Conference call 62 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Advanced functions Navigate to the Buddy list Scroll and highlight the group you want to call Select Menu Expand Select Menu Query Presence to determine
84. products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU
85. r Guide Advanced functions 5 Type your message in the Message field Limit the message to a maximum of 160 characters Note Some networks may require shorter messages Select Menu Canned Messages custom message Select Menu Send A copy of the messages is stored on the IM Sessions pane Sending a message to a SIP address You can start an instant messaging session with another mobility enabled user provided that you know the SIP address of the user 1 2 Navigate to the IM Session pane Select Menu New IM session Enter a valid SIP address in the To field If necessary delete the address that currently appears Use the format username domain Do one of the following Type your message in the Message field Limit the message to a maximum of 160 characters Note Some networks may require messages shorter than 160 characters Select Menu Canned Messages custom messages Select Menu Send A copy of the message is stored on the IM Sessions pane Receiving a message When you log on you can receive instant messages regardless of what you are currently doing on your BlackBerry An audible tone and visual alert indicate that you have received an instant message Your BlackBerry controls the audible tone To select a new tone disable the tone or use the vibrate mode instead of the tone For more information see Configuring your BlackBerry Notification Profile on page 31
86. reference You can print this chapter to carry for quick reference Getting started with the Avaya 3100 Mobile Communicator Client for BlackBerry The Avaya 3100 Mobile Communicator Client for BlackBerry provides enterprise collaboration functionality to a BlackBerry mobile device using a data Internet connection over the cellular network Avaya 3100 MC Client for BlackBerry allows real time communication with the Avaya 3100 Mobile Communicator Gateway and Avaya Communication Server The term Communication Server means all communication servers that Avaya 3100 Mobile Communicator supports see the Avaya 3100 Mobile Communicator Product Bulletin For more information about Avaya 3100 MC Client for BlackBerry see Avaya 3100 Mobile Communicator Client for BlackBerry User Guide NN42030 101 Important Notice Select and use headsets designed to reduce excessive sound pressure levels or acoustic shocks Check that headsets meet their respective National or International Acoustic and Safety requirements Starting the Avaya 3100 MC Client 1 Select the Avaya 3100 MC Client application icon from the BlackBerry main menu The main Avaya 3100 MC Client screen appears and you can use the application Note The first time you start the Avaya 3100 MC Client for BlackBerry a warning appears stating that the application has requested an HTTP connection a Select Allow this connection for All HTTP connections b Enter your config
87. res September 2008 Standard 03 01 This document is issued to support Avaya 3100 Mobile Communicator Release 3 0 April 2008 Standard 02 01 This document is issued to support Avaya 3100 Mobile Communicator Release 2 1 November 2007 Standard 01 03 This document is up issued to contain updated screen captures 8 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Welcome October 2007 Standard 01 02 This document is up issued to contain fixes for configuring Avaya 3100 Mobile Communicator addresses and revised Outgoing Call Service DN requirements September 2007 Standard 01 01 This document is issued to support the Avaya 3100 Mobile Communicator Series Portfolio on Avaya Communication Server 1000 Release 5 0 Avaya 3100 Mobile Communicator Client for BlackBerry feature overview The Avaya 3100 Mobile Communicator Client extends the enterprise collaboration functionality to a Research in Motion RIM BlackBerry mobile device using a data Internet connection over the cellular network With the Avaya 3100 MC Client you can perform the following tasks Associate a single number such as your office extension with all of your outbound calls e Answer office calls on your BlackBerry Manage a list of the people you most frequently call Buddy list using the Avaya 3100 MC Client local directory and the BlackBerry address book e Search for contacts in the corporate directory and i
88. rry Desktop Manager to start the BlackBerry Desktop Manager 3 Click Backup and Restore The Backup and Restore dialog box appears 4 Click Advanced The Backup Restore dialog box appears 5 In the Devices Databases pane select RMS Databases Click the left arrow button to copy RMS Databases to the Desktop File Databases pane 7 From the File menu select Save As The Save As dialog box appears 8 Navigate to the folder where you want to save the backup file and then click Save The Avaya 3100 MC Client for BlackBerry database is saved Restoring the database Restoring the Avaya 3100 MC Client database 1 Connect your BlackBerry to your computer with a USB cable 2 Select Start Programs BlackBerry Desktop Manager to start the BlackBerry Desktop Manager 3 Click Backup and Restore The Backup and Restore dialog box appears 4 Click Restore The Backup and Restore dialog appears 5 Select the backup file and click Open A dialog box appears indicating that the selected file will overwrite the file on your BlackBerry 6 Click OK to proceed with the restore The Avaya 3100 MC Client for BlackBerry database is restored Changing the language You can change the language for the user interface and the audio prompts sent by the Avaya 3100 Mobile Communicator Gateway 1 From the Main Menu select Options Language 2 Select the desired language and save the changes 3 Select the Avaya 3100 MC Client again 4 If
89. ry pane 2 Select Delete Delete All 3 Select Yes or No at the prompt 72 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Advanced functions Clearing missed calls You can change the status of all the missed call records that appear on the History pane The missed call status changes from New Incoming Call to Incoming Call Incoming Call Missed and the entries change from bold to normal On the main pane the missed call count resets to zero Clearing the missed calls 1 Navigate to the History pane 2 Select Clear All Missed Calls Managing voice mail In addition to checking for messages you can call the voice mail system to access your mailbox Tracking the status of your messages You can track the status of your messages on the Main pane and the Voice Mail pane If there are new messages the Main pane and Voice Mail pane show the status New Calling the voice mail system The Voice Mail pane provides a quick and easy way to access the voice mail system Calling voice mail 1 Navigate to the Voice Mail pane 2 Select Call VoiceMail The Avaya 3100 MC Client calls the voice mail server 3 When prompted enter your voice mail mailbox number and password After you access your mailbox you can listen to save and delete your messages Note You must use the BlackBerry telephone application to respond to system prompts Accessing the History pane 1 Navigate to the Voice Mail pane
90. t Name Roadshow3 Last Name Services Extension ESN 345 8507 Home Number Work Number ESN 345 8507 Mobile Number ESN 345 8507 Working with Groups You can create a group and add similar buddies to the group For example you can create a group for the Sales department a group for Finance and a group for personal friends When you need to locate someone you can look in the appropriate group folder After you locate the contact you can place a direct call Alternatively you can call the entire group Before you begin using the Avaya 3100 MC Client create your personalized groups and add buddies You can add a buddy to more than one group Adding a new group Adding a new group 1 2 3 4 Navigate to the Buddy list Select Menu Add New Group Enter the name of the new group Select Menu Save New Group Your group is added to the local address book It does not have any buddy entries Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Advanced functions Figure 17 Adding a new group to the local address bookChanging a group name Avaya 3100 MCC s Buddy List All Buddies Qsmith John Offline Mckan Chris Available QLauzon James Offline Lathier Louisa Available Add Buddy Add New Group Close Back Changing the name of a group 1 Navigate to the Buddy list 2 Scroll and highlight the name of the group you want to change 3 Select Menu Edit Grou
91. the status of the group members To select the buddies that you want on the call highlight group members and select Menu Select Highlight the group folder and select Menu Instant Conferencing In the Make Instant Conference From list select a number or enter a new number o Noc F WN Select Menu Call From lt number gt The system places the call 9 Accept the incoming call and follow the prompts As the Instant Conference initiator you must a Record the conference greeting then press pound on your telephone dialpad b Press 1 to review the greeting press 2 to rerecord the greeting or press any other key to accept the greeting and start the conference The system calls the buddies you selected at their default contact locations On a regular telephone users can accept the Instant Conference by pressing the key or reject it by hanging up On the Avaya 3100 MC Client for BlackBerry users can select one of the following menu options Join now to join the Instant Conference immediately Accept lt numbers to join the Instant Conference immediately on another device Join Later to be prompted to join the Instant Conference at a later time To set your reminder notification interval see IM Call settings on page 28 Decline to reject the Instant Conference A tone indicates that someone has joined the Instant Conference Figure 18 Initiating an Instant Conference from the buddy list Avaya 3100
92. u can add entries directly from the native address book Using the native contact search you can select an entry and add it to the Avaya 3100 MC Client for BlackBerry as a buddy 1 Navigate to the Contacts application 2 Search or scroll to the entry of the person to add 3 Select Menu Add to Buddy Avaya 3100 MC Client Note After importing a buddy ensure that the contact information is complete You might need to add a tag or special character that was not in the original record Viewing the status of buddies You can track the presence of another mobility enabled user The following view options are available for Avaya 3100 MC Client for BlackBerry buddies e Check the status of a buddy e Check the status of all buddies e Request notification when the status of a buddy changes You can program the Avaya 3100 MC Client for BlackBerry to receive automatic status updates which enables you to stay up to date with the latest status information for all Avaya 3100 MC Client for BlackBerry buddies To switch from manual mode default to automatic mode select your buddy then select Enable Auto Presence For more information see Reviewing and configuring your Buddy settings on page 30 Note Enable Auto Presence uses extra airtime and reduces battery life because the Avaya 3100 MC Client for BlackBerry connects to the network for every status update Viewing the status of a buddy 1 Navigate to the Buddy list 2
93. uration settings at the prompt Accepting or declining a call Accepting an incoming call with the Avaya 3100 MC Client with Call Screening Enabled 1 In the alert pane select Accept 2 Press the trackwheel or press SEND Accepting an incoming call with the Avaya 3100 MC Client with Call Screening Disabled and Cellular Voice Mail enabled 1 At the prompt press pound Accepting an incoming call with the Avaya 3100 MC Client with Call Screening Disabled and Cellular Voice Mail disabled 1 Press the trackwheel or press SEND Declining an incoming call with the Avaya 3100 MC Client 1 Press END The call is declined and forwards to voice mail Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Quick reference Exiting or hiding the Avaya 3100 MC Client Exiting the Avaya 3100 MC Client application 1 From the Avaya 3100 MC Client main menu select Menu Quit Hiding the Avaya 3100 MC Client application 1 From the main menu select Menu Close The application remains running in the background and does not appear When you access the Avaya 3100 MC Client for BlackBerry again from the BlackBerry main menu you return to the last screen you used Dialing calls Calling by dialing 1 Expand the Phone pane 2 Dial the extension or PSTN number of the contact 3 Enter a prefix if one is required 4 To place a Direct call press the green
94. w you want to be notified when you receive an instant message Select Presence Alert MC then select Edit 10 Configure how you want to be notified when you receive a presence alert 11 Click Save 12 Click Close Figure 3 Configuring your notification profile Normal BlackBerry Messenger Alert BlackBerry Messenger New Message Browser Calendar all 3100 MCC Instant Message 3100 MCC Edit Switch Application Close Database backup and restore Avaya recommends that you save a copy of the Avaya 3100 MC Client for BlackBerry database to a safe location You will need a backup if the original database is deleted or for one of the following reasons Your BlackBerry configuration revert to the factory defaults You uninstall the Avaya 3100 MC Client for BlackBerry software except when using RIM Operating System 4 0 You selected the Clear Database command from the Avaya 3100 MC Client for BlackBerry System Settings menu Note For instructions to install upgrade and uninstall the Avaya 3100 MC Client for BlackBerry software see Installing or upgrading the software on page 15 32 NN42030 101 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 Configuring your Avaya 3100 MC Client for BlackBerry Backing up the database Backing up the Avaya 3100 MC Client database 1 Connect your BlackBerry to your computer with a USB cable 2 Select Start Programs BlackBe
95. way through a BlackBerry Enterprise Server BES located on the enterprise network e External BES the Avaya 3100 MC Client connects to the Avaya 3100 Mobile Communicator Gateway using a hosted BES located on the Internet Non BES the Avaya 3100 MC Client connects directly to the network over the Internet In a non BES environment you may be required to install a security certificate and configure the Access Point Name APN on your BlackBerry Note If you are using the Avaya 3100 MC Client in a non BES or External BES environment your system administrator may instruct you to install a security certificate and configure the APN on your device You can use the BlackBerry Desktop Manager BDM to install the certificate and program the APN in the TCP section of your BlackBerry s Advanced Settings Your system administrator will provide you with detailed instructions to complete these tasks Avaya 3100 Mobile Communicator Client for BlackBerry User Guide Configuring your Avaya 3100 MC Client for BlackBerry Table 6 Avaya 3100 Mobile Communicator Gateway fields Field Description Voicemail DN This is a list of valid system voice mail access SIP Address numbers that is downloaded automatically from the Avaya 3100 Mobile Communicator Gateway at first configuration The setting is either provided by your administrator or you can select a configured voice mail number based on your office or region You
96. your Enterprise voice mail If Cellular Voicemail Avoidance is off the incoming call rings in the normal manner If you do not answer the call it may go to your Enterprise voice mail or to your cellular voice mail Remember to check both voice mail systems For more information on call screening see IM Call settings on page 28 Cellular Voicemail Avoidance is controlled by your system administrator Note 1 To ensure that your BlackBerry rings or vibrates when you receive an incoming call with the Avaya 3100 MC Client you must update the notification profile For more information see Configuring your BlackBerry Notification Profile on page 31 Note 2 After you answer a call on your desk phone you may hear additional ringing on your Avaya 3100 MC Client for BlackBerry Your device rings the number of times configured in your notification profile For more information see Configuring your BlackBerry Notification Profile on page 31 Call screening and voice mail Missed or ignored calls go to voice mail either your cellular voice mail or enterprise voice mail depending on the screening mode Table 15 Call screening modes Call Screening mode Operation Call Screening on If you accept the call at the alert but then do not answer the call when it starts to ring the call goes to cellular voice mail If you reject the call at the alert the call goes to the enterprise voice mail Call Screening Off Incoming

Avaya 3100 Mobile Communicator - Client for BlackBerry User Guide

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