Avaya 1600 Series IP Deskphones Application Note
Contents
1. the headset will not receive dial tone when attempting to place calls or audio when answering calls if the headset button on the deskphone is used Note that the user will hear a series of beeping tones instead of the normal incoming call alerting tones on the headset during incoming calls if the call control button on the headset or the telephone icon button on the base of the headset is active or enabled The recommendation for wireless headsets is to always use the call control button on the headset to answer terminate or to place calls Since the CEHS AV 03 adapter uses ringer sensor to notify of a call to the wireless headset ensure that the ringer volume on the deskphone is high enough for the ringer sensor to detect When far end disconnects the call the LED on the headset and headset base is still lit User has to manually press the call control button on the headset or the headset base to turn the LED off User is on a call using the headset and handset is undocked Turn off the headset button on the deskphone to transfer the call from the headset to the handset Call is transferred however the LED is lit on the headset base User has to manually press the call control button on the headset base to turn the LED off RS Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 9 SPOC 9 13 2013 2013 Avaya Inc All Rights Reserved SD_AV03_1600 2 3 Support Support from Avaya is available by visiting the website h2. of these Application Notes RS Reviewed Solution amp Interoperability Test Lab Application Notes 6 of 9 SPOC 9 13 2013 2013 Avaya Inc All Rights Reserved SD_AV03_1600 6 Connect the Sennheiser CEHS AV 03 EHS Adapter and SD Pro1 SD Pro2 SD Office Wireless Headsets to Avaya 1600 Series IP Deskphone During the compliance testing the Sennheiser CEHS AV 03 EHS Adapter was used to connect the SD Prol SD Pro2 and SD Office wireless headsets to the Avaya 1600 Series IP Deskphones The Sennheiser CEHS AV 03 EHS Adapter provides SD Prol SD Pro2 and SD Office wireless headsets the ability to hear ring tones answer and end calls and mute un mute calls directly from the wireless headset including situations when the user is away from their desk 6 1 Cable connections To connect the Sennheiser CEHS AV 03 EHS Adapter to the SD Prol SD Pro2 SD Office wireless headsets and to the Avaya 1600 Series IP Deskphone refer to the diagram below Base of the telephone RS Reviewed Solution amp Interoperability Test Lab Application Notes 7 of 9 SPOC 9 13 2013 2013 Avaya Inc All Rights Reserved SD_AV03_1600 7 Verification Steps Verify that the Sennheiser CEHS AV 03 EHS Adapter and the SD Prol SD Pro2 or SD Office wireless headset has been connected to the Avaya 1600 Series IP Deskphone Once the adapter and headset are connected to the deskphone verify that incoming and outgoing calls can be established with two way a
3. AVAYA Avaya Solution amp Interoperability Test Lab Application Notes for Configuring Sennheiser SD Series Headsets with Avaya 1600 Series IP Deskphones using CEHS AV 03 EHS Adapter Issue 1 0 Abstract These Application Notes describe the configuration steps required to integrate the Sennheiser CEHS AV 03 EHS Electronic Hook Switch Adapter and SD Prol SD Pro2 SD Office wireless headsets with Avaya 1600 Series IP Deskphones The Sennheiser CEHS AV 03 EHS Adapter provides wireless headsets the ability to hear ring tones answer and end calls and mute un mute calls directly from the headset including situations when the user is away from their desk The Sennheiser SD Prol SD Pro2 SD Office wireless headsets were used to verify the functionality of the CEHS AV 03 EHS Adapter Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab RS Reviewed Solution amp Interoperability Test Lab Application Notes 1 of 9 SPOC 9 13 2013 2013 Avaya Inc All Rights Reserved SD_AV03_1600 1 Introduction These Application Notes describe the configuration steps required to integrate the Sennheiser CEHS AV 03 EHS Electronic Hook Switch Adapter with Avaya 1600 Series IP Deskphones Sennheiser designs and develops professional headsets for the Corporate Financial Heal
4. SD_AV03_1600 2013 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and T are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya DevConnect Program at devconnect avaya com RS Reviewed Solution amp Interoperability Test Lab Application Notes 9 of 9 SPOC 9 13 2013 2013 Avaya Inc All Rights Reserved SD_AV03_1600
5. erformance or feature testing performed by DevConnect members nor is it to be construed as an endorsement by Avaya of the suitability or completeness of a DevConnect member s solution Avaya s formal testing and Declaration of Conformity is provided only on the headsets handsets that carry the Avaya brand or logo Avaya may conduct testing of non Avaya headset handset to determine interoperability with Avaya phones However Avaya does not conduct the testing of non Avaya headsets handsets for Acoustic Pressure Safety Hearing Aid Compliance EMC regulations or any other tests to ensure conformity with safety audio quality long term reliability or any regulation requirements As a result Avaya makes no representations whether a particular non Avaya headset will work with Avaya s telephones or with a different generation of the same Avaya telephone Since there is no industry standard for headset interfaces different manufacturers utilize different headset interfaces with their telephones Therefore any claim made by a headset vendor that its RS Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 9 SPOC 9 13 2013 2013 Avaya Inc All Rights Reserved SD_AV03_1600 product is compatible with Avaya telephones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality 2 1 Interoperability Compliance Testing All test cases were performed manually The following featu
6. pment Software Release Version Avaya Aura Communication Manager running on Avaya 6 3 03 0 124 0 S8800 Server and G650 Media Gateway i o fret Avaya Aura System Manager running on Avaya S8800 63 Server Avaya Aura Session Manager running on Avaya S8800 63 Server Avaya Aura Messaging running on Avaya S8800 Server 6 1 SP 02 Avaya 1608 IP Deskphone H 323 1 301S Avaya 9640 IP Deskphone SIP 2 6 9 1 Avaya 1416 Digital Deskphone 18 Sennheiser SD series headsets e SD Office 6G 3B 7E 112 e SD Prol 61 3B 7E 112 e SD Pro2 61 3B 7E 112 Sennheiser CEHS AV 03 EHS Adapter 1 0 RS Reviewed SPOC 9 13 2013 Solution amp Interoperability Test Lab Application Notes 2013 Avaya Inc All Rights Reserved 5 of 9 SD_AV03_1600 5 Configure Avaya Communication Manager It is assumed that a fully functioning Communication Manager is in place with the necessary licensing For further information on the configuration of Communication Manager please see Section 9 of these Application Notes 5 1 Configuring Avaya Telephones These Application Notes assume that the Avaya 1600 Series IP Deskphones are configured and operational in Avaya Aura Communication Manager There are no additional settings required for the connection of the Sennheiser CEHS AV 03 EHS Adapter and SD Prol SD Pro2 SD Office wireless headsets to the Avaya 1600 Series IP Deskphones For further information on how to configure these Avaya IP Deskphones refer to Section 9
7. res were verified Placing calls to the voicemail system Voice messages were recorded and played back to verify that the playback volume and recording level were good Placing and receiving calls to and from internal extensions to verify two way audio Placing and receiving calls to and from the PSTN to verify two way audio Hearing ring back tone for incoming and outgoing calls Answering and ending calls using the call control button on the headset Using the Volume control buttons on the headset to adjust the audio volume Using the Mute control button on the headset to mute and un mute the audio For the serviceability testing the 1600 Series IP Deskphone was restarted to verify proper operation of the headset after the reboot was completed 2 2 Test Results Testing was completed successfully with the following observations limitations Pressing the headset button on the deskphone first does NOT automatically activate the call control button on the headset If the user prefers to use the headset button on the deskphone instead of the call control button on the wireless headset or the telephone icon button on the base of the headset to answer terminate or to place calls the call control button on the headset has to be active or enabled Once the call control button on the headset is activated by pressing it the headset button on the deskphone can be used to answer terminate or to place calls Without it being enabled or active
8. th Government Educational Industrial Hotel amp Hospitality and Contact Centre market sectors The following headsets and accessories were tested e CEHS AV 03 EHS Electronic Hook Switch Adapter Provides wireless headsets the ability to hear ring tones answer and end calls and mute un mute calls directly from the headset including situations when the user is away from their desk e SD Prol Monaural wireless headset e SD Pro 2 Binaural wireless headset e SD Office Monaural wireless headset 2 General Test Approach and Test Results The interoperability compliance test included feature and serviceability testing The feature testing focused on placing calls to and from the Avaya 1600 Series IP Deskphones with Sennheiser CEHS AV 03 EHS Adapter and SD Prol SD Pro2 SD Office wireless headsets and verifying two way audio The call types included calls to voicemail to and from local extensions to and from the PSTN The serviceability testing focused on verifying the usability of the Sennheiser SD Prol SD Pro2 SD Office wireless headsets after restarting the Avaya 1600 Series IP Deskphones DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members The jointly defined test plan focuses on exercising APIs and or standards based interfaces pertinent to the interoperability of the tested products and their functionalities DevConnect Compliance Testing is not intended to substitute full product p
9. ttp support avaya com Support from Sennheiser is available at Web http en de sennheiser com service support Phone 1 877 736 6434 3 Reference Configuration Figure 1 illustrates the test configuration used to verify the Sennheiser CEHS AV 03 EHS Electronic Hook Switch Adapter and SD Prol SD Pro2 SD Office wireless headsets with Avaya 1600 Series IP Deskphones The configuration consists of an Avaya S8800 server running Avaya Aura Communication Manager with an Avaya G650 Media Gateway and a mix of deskphones IP and digital for placing calls to and from the equipment under test Sennheiser SD Series Headsets E89 Avaya G650 Media pa Gateway Avaya 1416 Digital Avaya 9640 IP Deskphone SIP Deskphone Headsets with bases e F Adapter cable Avaya 1608 IP H 323 Deskphone Avaya Aura F sn oti Avaya Aura System Manager Avaya Aura Session Manager aae onsen on 8800 server on 8800 server server Avaya Aura Messaging Emulated PSTN using SIP Trunks Figure 1 Avaya 1600 Series IP Deskphone with Sennheiser CEHS AV 03 EHS Adapter and SD Pro1 SD Pro2 SD Office Wireless Headsets RS Reviewed Solution amp Interoperability Test Lab Application Notes 4 of 9 SPOC 9 13 2013 2013 Avaya Inc All Rights Reserved SD_AV03_1600 4 Equipment and Software Validated The following equipment and software was used for the compliance test Equi
10. udio to the headset and that the headset can get dial tone and end an active call Also ensure that the mute button and volume control on the headsets work as intended 8 Conclusion These Application Notes describe the configuration steps required to integrate the Sennheiser CEHS AV 03 EHS Adapter and the SD Prol SD Pro2 SD Office wireless headsets with Avaya 1600 Series IP Deskphones Testing was completed successfully with observations noted in Section Error Reference source not found 9 Additional References This section references documentation relevant to these Application Notes Product documentation for Avaya products may be found at http support avaya com 1 Administering Avaya Aura Communication Manager Document Number 03 300509 2 Avaya Aura Communication Manager Feature Description and Implementation Document Number 555 245 205 3 Avaya 1600 Series IP Deskphone Administration Guide Rel 1 3 x Issue 4 April 2010 Document Number 16 601443 The following Sennheiser Communications A S documentation can be found at http en de sennheiser com service support services download area 1 Quick guide for CEHS AV 03 2 SD Prol Quick guide 3 SD Prol User manual 4 SD Pro2 Quick guide 5 SD Pro2 User manual 6 SD Office Quick guide 7 SD Office User manual RS Reviewed Solution amp Interoperability Test Lab Application Notes 8 of 9 SPOC 9 13 2013 2013 Avaya Inc All Rights Reserved
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