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Avaya 1600 Series IP Deskphones Application Note

1. to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya DevConnect Program at devconnect avaya com JAO Reviewed Solution amp Interoperability Test Lab Application Notes 8 of 8 SPOC 10 5 2010 2010 Avaya Inc All Rights Reserved Savi WO100 1600
2. 608 IP telephone Set the Type field to the station type to be emulated In this example 608 was used Set the Port field to ZP and configure a Security Code as that password to be used by the Avaya telephone to log in add station 77300 Page l OF 5 STATION Extension 77300 Lock Messages n BCCO Type 1608 Security Code 77300 TN 1 Port IP Coverage Path 1 CORE I Name Plantronics Coverage Path 2 COS Hume coot iOnNk STATION OPTIONS Location Time of Day Lock Table Loss Gicopyjos ILS Personalized Ringing Pattern 1 Message Lamp Ext 77400 Speakerphone 2 way Mute Button Enabled y Display Language english Button Modules 0 Survivable GK Node Name Survivable COR internal Media Complex Ext Survivable Trunk Dest y IP SoftPhone n IP Video Softphone n Short Prefixed Registration Allowed default Customizable Labels y JAO Reviewed Solution amp Interoperability Test Lab Application Notes 5 of 8 SPOC 10 5 2010 2010 Avaya Inc All Rights Reserved Savi WO100 1600 5 Configure Plantronics Savi WO100 Wireless Headset System No configuration is required on the Savi Office WO100 Wireless Headset Simply connect the base to the headset jack on the 1600 IP telephone using the AP V 62 adapter and press the Call Control button on the base or headset The headset is now ready for calls 6 General Test Approach and Test Results All test cases were performed manually The following features were
3. AVAYA Avaya Solution amp Interoperability Test Lab Application Notes for Plantronics Savi Office WO100 Wireless Headset System and Plantronics APV 62 Adapter with the Avaya 1600 Series IP Telephones Issue 1 0 Abstract These Application Notes describe the configuration steps required to integrate the Plantronics Savi Office WO100 Wireless Headset System and the Plantronics APV 62 Adapter with the Avaya 1600 Series IP Telephones and Avaya Aura Communication Manager The WO100 is part of the Savi Office family of wireless headsets which also includes the WO200 WO300 and WO350 wireless headsets These Application Notes also apply to those headsets The Savi Office wireless headsets were designed to make communications more effective and productive for those who spend hours each day on long conference calls webinars and video conferencing Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab JAO Reviewed Solution amp Interoperability Test Lab Application Notes 1 of 8 SPOC 10 5 2010 2010 Avaya Inc All Rights Reserved Savi WO100 1600 1 Introduction These Application Notes describe the configuration steps required to integrate the Plantronics Savi Office WO100 Wireless Headset System and the Plantronics APV 62 Adapter with the Avaya 1600 Serie
4. ance button to answer an incoming call If auto answer is enabled subsequent incoming calls will be answered automatically via the Savi headset if the headset button is activated To End a Call Press the headset button on the 1600 Series IP Telephone to terminate a call To Place a Call Ifthe headset button on the 1600 Series IP Telephone is not activated press the headset button to get dial tone and dial the number Ifthe headset button on the 1600 Series IP Telephone is activated select an idle call appearance button on the phone and dial the number 3 Equipment and Software Validated The following equipment and software were used for the sample configuration provided Equipment Software Avaya S8800 Server with a G650 Media Avaya Aura Communication Manager 6 0 Gateway Avaya Modular Messaging 5 2 Avaya 1600 Series IP Telephone 1 3 H 323 Plantronics Savi Office WO100 Wireless Base Assembly 77023 03 Rev B Headset System Plantronics APV 62 Adapter N A JAO Reviewed Solution amp Interoperability Test Lab Application Notes 4 of 8 SPOC 10 5 2010 2010 Avaya Inc All Rights Reserved Savi WO100 1600 4 Configure Avaya Aura Communication Manager This section covers the station configuration for the Avaya 1600 Series IP Telephone The configuration is performed via the System Access Terminal SAT on Communication Manager Use the add station command to create a station for a 1
5. ones or with a different generation of the same Avaya telephone Since there is no industry standard for handset interfaces different manufacturers utilize different handset headset interfaces with their telephones Therefore any claim made by a headset vendor that its product is compatible with Avaya telephones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality The interoperability compliance test included feature and serviceability testing The feature testing focused on placing calls to and from the Avaya 1600 Series IP Telephones using the Plantronics Savi Office WO100 Headset and verifying good talk path in both directions The type of calls made included calls to voicemail to internal extensions and to the PSTN The serviceability testing focused on verifying the usability of Plantronics Savi Office WO100 Headset after restarting the Avaya 1600 Series IP Telephone and disconnecting and reconnecting the headset JAO Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 8 SPOC 10 5 2010 2010 Avaya Inc All Rights Reserved Savi WO100 1600 1 2 Support For technical support and information on Savi Office headsets contact Plantronics at Phone 800 544 4660 toll free 1 831 426 5858 International Website http www plantronics com north america en_US support 2 Reference Configuration Figure 1 illustrates the test configuration used to verify
6. re relevant to these Application Notes The following Avaya product documentation can be found at http support avaya com 1 Administering Avaya Aura Communication Manager Release 6 0 Issue 6 0 June 2010 Document Number 03 300509 2 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Release 1 3 x Issue 5 April 2010 Document Number 16 601438 The following Plantronics product documentation can be found at http www plantronics com 3 Plantronics Savi Office WO100 Wireless Headset System Quick Start Guide 4 Plantronics Savi Office WO100 Wireless Headset System User Guide JAO Reviewed Solution amp Interoperability Test Lab Application Notes 7 of 8 SPOC 10 5 2010 2010 Avaya Inc All Rights Reserved Savi WO100 1600 2010 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining
7. s IP Telephones and Avaya Aura Communication Manager The WO100 is part of the Savi Office family of wireless headsets which also includes the WO200 WO300 and WO350 wireless headsets These Application Notes also apply to those headsets The Savi Office wireless headsets were designed to make communications more effective and productive for those who spend hours each day on long conference calls webinars and video conferencing The Savi Office WO100 System contains a base that provides connectivity to the Avaya 1600 Series IP Telephones via the Plantronics APV 62 Adapter and provides wireless communication to the headset The Savi headset has a call control button to enable or disable calls a volume control button and a mute un mute control button Similar controls also exist on the base itself 1 1 Interoperability Compliance Testing Avaya s formal testing and Declaration of Conformity is provided only on the headsets handsets that carry the Avaya brand or logo Avaya may conduct testing of non Avaya headset handset to determine interoperability with Avaya phones However Avaya does not conduct the testing of non Avaya headsets handsets for Acoustic Pressure Safety Hearing Aid Compliance EMC regulations or any other tests to ensure conformity with safety audio quality long term reliability or any regulation requirements As a result Avaya makes no representations whether a particular non Avaya headset will work with Avaya s teleph
8. the Plantronics Savi Office solution The configuration consists of an Avaya S8800 Server running Avaya Aura Communication Manager with an Avaya G650 Media Gateway providing connectivity to the PSTN via an ISDN PRI trunk not shown Avaya Modular Messaging was used as the voicemail system The Savi Office WO100 base was connected to the headset jack of the 1600 Series IP telephone via the APV 62 adapter The base provided wireless communication to the headset Avaya S8800 Server running Avaya Aura Communication Manager APV 62 Adapter 9 ee E Plantronics Savi Office j WO100 Wireless Headset with Avaya 1600 Series IP Telephone APV 62 Adapter Avaya G650 Media Gateway Avaya Modular Messaging Figure 1 Plantronics Savi Office WO100 Wireless Headset System and APV 62 Adapter with Avaya 1600 Series IP Telephone JAO Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 8 SPOC 10 5 2010 2010 Avaya Inc All Rights Reserved Savi WO100 1600 2 1 Answering Ending and Placing Calls To answer end or place a call using the Savi Office WO100 Wireless Headset follow the instructions below The Call Control button on the base or headset must first be pressed To Answer a Call Ifthe headset button on the 1600 Series IP Telephone is not activated press the headset button to answer an incoming call Ifthe headset button on the 1600 Series IP Telephone is activated press the appropriate call appear
9. verified Placing calls to the voicemail system Voice messages were recorded and played back to verify that the playback volume and recording level were good Placing calls to internal extensions to verify the audio quality Placing calls to the PSTN to verify the audio quality Answering and ending calls using the Call Control button on the headset Using the volume control buttons on the Savi Office Headset to adjust the playback volume Using the mute control button on the Savi Office Headset to mute and un mute the recording level For the serviceability testing the Plantronics Savi Office WO100 Headset was disconnected and reconnected from the phone and the 1600 Series IP telephone was restarted to verify proper operation after the reboot was completed All test cases passed 7 Verification Steps Verify that incoming and outgoing calls can be established with good audio when using the Savi Office headset with the 1600 Series IP Telephone 8 Conclusion These Application Notes describe the configuration steps required to integrate the Plantronics Savi Office WO100 Wireless Headset System with Avaya 1600 Series IP Telephone All test cases were completed successfully JAO Reviewed Solution amp Interoperability Test Lab Application Notes 6 of 8 SPOC 10 5 2010 2010 Avaya Inc All Rights Reserved Savi WO100 1600 9 Additional References This section references the Avaya and Plantronics documentation that a

Avaya 1600 Series IP Deskphones Application Note

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