Avaya 1400 Series Digital Deskphones Application Note
Contents
1. on the headsets handsets that carry the Avaya brand or logo Avaya may conduct testing of non Avaya headset handset to determine interoperability with Avaya phones However Avaya does not conduct the testing of non Avaya headsets handsets for Acoustic Pressure Safety Hearing Aid Compliance EMC regulations or any other tests to ensure conformity with safety audio quality long term reliability or any regulation requirements As a result Avaya makes no representations whether a particular non Avaya headset will work with Avaya s telephones or with a different generation of the same Avaya telephone Since there is no industry standard for headset interfaces different manufacturers utilize different headset interfaces with their telephones Therefore any claim made by a headset vendor that its KP Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 9 SPOC 9 26 2013 2013 Avaya Inc All Rights Reserved EpkoComp 1400 product is compatible with Avaya telephones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality 2 1 Interoperability Compliance Testing All test cases were performed manually The following features were verified e Placing calls to the voicemail system Voice messages were recorded and played back to verify that the playback volume and recording level were good Placing and receiving calls to and from internal extensions to verify two way audio2. AVAYA Avaya Solution amp Interoperability Test Lab Application Notes for Configuring Felitron QD RJ9 F1 Cord and Felitron Epko Compact Direct QD Headset with Avaya 1400 Series Digital Deskphones Issue 1 0 Abstract These Application Notes describe the configuration steps required to integrate the Felitron QD RJ9 F1 Cord and Epko Compact Direct QD Headset with Avaya 1400 Series Digital Deskphones Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab KP Reviewed Solution amp Interoperability Test Lab Application Notes 1 of 9 SPOC 9 26 2013 2013 Avaya Inc All Rights Reserved EpkoComp 1400 1 Introduction These Application Notes describe the configuration steps required to integrate Felitron Epko Compact Direct QD Headset using F1 cord with Avaya 1400 Series Digital Deskphones The Felitron Epko Compact Direct QD headset is developed for use in call centers and offices The F1 cord cable provided by Felitron will be the interface between the Avaya 1400 Series Digital Deskphones and the Felitron Epko Compact Direct QD Headset In this compliance testing the following headsets and accessories were tested e Felitron Epko Compact Direct QD Headset Monaural single wire direct connect headset This uses an internal micro amplifier which allows
3. Placing and receiving calls to and from the PSTN to verify two way audio Hearing ring back tone for incoming and outgoing calls Answering and ending calls using the headset button on the 1400 Deskphones Using the volume control buttons on the headset to adjust the audio volume Using the mute control button on the headset and on the 1400 Deskphones to mute and un mute the audio For serviceability testing the headset was disconnected and reconnected to verify proper operation The 1400 Deskphones were also restarted for the same purpose 2 2 Test Results Testing was completed successfully with the following observations e The headset button on the phone displays ON and the phone is still active when the far end hangs up call The workaround for this issue is the user has to press the headset button on the phone to make the phone become idle This issue is under investigation by Avaya client team 2 3 Support For support on the Felitron Headsets solution contact Felitron technical support at Website http www felitron com br KP Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 9 SPOC 9 26 2013 2013 Avaya Inc All Rights Reserved EpkoComp 1400 3 Reference Configuration Figure 1 illustrates the test configuration used to verify Felitron Epko Compact Direct QD Headset using F1 cord with Avaya 1400 Series Digital Deskphones For the Avaya 1400 Series Digital Deskphones the configuration consists of
4. an Avaya S8800 Server running Avaya Aura Communication Manager with an Avaya G650 Media Gateway the T1 PRI trunk from the G650 connects to the PSTN Avaya 9621H 323 Avaya 9608 SIP Avaya 9670 H 323 Deskphone Deskphone Deskphone Avaya 1408 Digital Deskphone PRI T1 Trunk PSTN Phone Avaya Analogue Phone Avaya 1416 Digital Deskphone Avaya products under test Figure 1 Test diagram for Avaya 1400 Series Digital Deskphones with Felitron Epko Compact Direct QD Headset Using F1 Cord KP Reviewed Solution amp Interoperability Test Lab Application Notes 4 of 9 SPOC 9 26 2013 2013 Avaya Inc All Rights Reserved EpkoComp 1400 4 Equipment and Software Validated The following equipment and software were used for the compliance test Equipment Software Avaya Aura Communication Manager R6 3 FP2 running on an Avaya S8800 Server Build RO16x 03 0 124 0 Patch 20553 Avaya Media Gateway G650 IP Server Interface TN2312BP FW043 Digital Line TN2224 000006 Avaya one X Agent on Microsoft Operating 2 5 System XP SP3 Avaya one X Attendant on Microsoft 4 03 1 Operating System XP SP3 Avaya 9621G H 323 Deskphone 6 2313 Avaya 9670 H 323 Deskphone 6 2313 Avaya 9608 SIP Deskphone 6 2 2 Avaya 1408 Digital Deskphone 32 Avaya 1416 Digital Deskphone 18 Avaya Analog Deskphone N A Felitron Epko Compact Direct QD Headset N A Felitron QD F1 Cord N A KP Reviewed Solution am
5. connection of the headset directly to the telephone set without the use of an external amplifier e Felitron QD F1 cord Quick Disconnect to RJ9 adapter cord in the F1 wiring configuration This is used to connect the above headset to the Headset port of the Avaya 1400 Series Deskphones 2 General Test Approach and Test Results The interoperability compliance test included feature and serviceability testing The feature testing focused on placing calls to and from the 1400 Deskphones with Felitron Epko Compact Direct QD Headset and verifying two way audio The call types included calls to voicemail to local extensions and to the PSTN The serviceability testing focused on verifying the usability of the Felitron Epko Compact Direct QD Headset by disconnecting the F1 cable from the headset unplugging the cord from the phone and resetting the 1400 Deskphones DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members The jointly defined test plan focuses on exercising APIs and or standards based interfaces pertinent to the interoperability of the tested products and their functionalities DevConnect Compliance Testing is not intended to substitute full product performance or feature testing performed by DevConnect members nor is it to be construed as an endorsement by Avaya of the suitability or completeness of a DevConnect member s solution Avaya s formal testing and Declaration of Conformity is provided only
6. cord cable with Avaya 1400 Series Digital Deskphones All test cases were completed successfully Testing was completed successfully with observation noted in Section 2 2 KP Reviewed Solution amp Interoperability Test Lab Application Notes 7 of 9 SPOC 9 26 2013 2013 Avaya Inc All Rights Reserved EpkoComp 1400 9 Additional References This section references the Avaya and Felitron documentation that are relevant to these Application Notes The following Avaya product documentation can be found at http support avaya com 1 Administering Avaya Aura Communication Manager Release 6 3 Issue 6 0 May 2013 Document Number 03 300509 2 Avaya 1400 Series Digital Deskphones for Avaya Aura Communication Manager Installation and Maintenance Guide Release 1 0 Issue 1 May 2010 Felitron documentation can be found at http www felitron com br site inicio KP Reviewed Solution amp Interoperability Test Lab Application Notes 8 of 9 SPOC 9 26 2013 2013 Avaya Inc All Rights Reserved EpkoComp 1400 2013 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and T are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Applicat
7. ion Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya DevConnect Program at devconnect avaya com KP Reviewed Solution amp Interoperability Test Lab Application Notes 9 of 9 SPOC 9 26 2013 2013 Avaya Inc All Rights Reserved EpkoComp 1400
8. koComp 1400 6 Configure Felitron Epko Compact Direct QD This section describes the configured steps for the Felitron Epko Compact Direct QD Headset with the Avaya 1400 Series Deskphones The Quick Disconnect plug of the Epko headset connects to the QD end of the QD to Modular F1 cord The modular end of the F1 cord connects to the Headset jack of the Avaya 1400 Series Telephone The functionality of the headset is controlled by the individual buttons on the 1400 telephone set No additional configuration is required Felitron QD to Modular F1 Cord a A lt 1 oai l Quick Disconnect QD plug 2 Modular plug RJ9 7 Verification This section provides the steps that can be performed to verify proper installation of the Felitron headset and adapter cord with the Avaya 1400 Series Deskphones 1 Press the Headset button on the Avaya 1400 telephone Verify dial tone is heard on the headset Place a call to another extension Verify two way audio between the headset and the called extension Press the Mute button on the 1400 Deskphones and verify the call can be muted unmuted Verify the volume can be adjusted by the Volume control on the 1400 Deskphones Disconnect the call from the headset pressing the Headset button Verify that the call is properly disconnected a ea 8 Conclusion These Application Notes describe the configuration steps required to integrate the Felitron Epko Compact Direct QD Headset using F1
9. p Interoperability Test Lab Application Notes SPOC 9 26 2013 2013 Avaya Inc All Rights Reserved 5 of 9 EpkoComp 1400 5 Configure Avaya Aura Communication Manager This section displays the station configuration for the 1400 Series Deskphones The configuration is performed via the System Access Terminal SAT on Avaya Aura Communication Manager These Application Notes assume that the Avaya 1400 Series Digital Deskphones are configured and operational in Avaya Aura Communication Manager There are no additional settings required on Avaya Aura Communication Manager for the connection of the Felitron Compact Direct QD headset to the Avaya 1400 Series Digital Deskphone An example of a 1400 Digital Station provisioned in Avaya Aura Communication Manager is illustrated below display station 53042 Page cl OF 4 STATION Extension 53042 Lock Messages n BCCO Type 1408 Security Code INg 1 Port 01A0503 Coverage Path 1 COREENI Name DCP 54042 Coverage Path 2 COSFER Etine cO SCE some STATION OPTIONS Time of Day Lock Table Loss Group 2 Personalized Ringing Pattern 1 Message Lamp Ext 53042 Speakerphon 2 way Mute Button Enabled y Display Language english Survivable COR internal Survivable Trunk Dest y ESS Onee homers sen Remote Office Phone n IP Video n KP Reviewed Solution amp Interoperability Test Lab Application Notes 6 of 9 SPOC 9 26 2013 2013 Avaya Inc All Rights Reserved Ep
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