AT&T Call Vantage Telephone Adapter User's Manual
Contents
1. I get a Page Not Found error when attempting to browse the Web with my computer I need help getting my computer to obtain IP address automatically I need help cloning my MAC address I am connected via a home router and my real time gaming applications are not working correctly I have DSL and I cannot access my TA setup Web page I have DSL and am getting the message can t connect to the Internet even though I can see the Internet 20 Page 21 21 22 22 23 23 23 Troubleshooting topic I keep getting activation fail during the TA Activation process I forgot my PPPoE username and password Where can I find it I may have a static IP address but I m not sure I have DSL and keep getting authentication fail for connecting status may have an integrated modem home router How can I find out I have an integrated modem home router I don t Know which section to use in this guide I have a USB DSL modem I have a satellite broadband Internet connection I have a private IP address I can t get this to work with my company s VPN Page 24 24 24 24 29 25 25 25 25 25 Troubleshooting topic My data service is lost every once ina while but I still have a dial tone I am using a home router and have to reboot everything to get the data to work again My TA Status and WAN lights sometimes blink green or amber for no apparent re2. You can also try disconnecting the phone and using a different corded or cordless phone You can connect a cordless phone base station into Line 1 on the TA in order to use the phone throughout your home AT amp T CallVantage Service supports a single line You can connect a cordless phone base station into Line 1 on the TA in order to use the phone in any other room You can also use a cordless phone with two or more handsets You cannot use your existing phone jacks with AT amp T CallVantage Service If you want to use AT amp T CallVantage Service in other rooms you can use a cordless phone Home security or alarm systems are not supported by this service APPENDIX D WARRANTY INFORMATION AT amp T warrants to the holder of a valid proof of purchase Consumer or you that the Telephone Adaptor contained in this package Product is free from material defects in material and workmanship pursuant to the following terms and conditions when installed and used normally and in accordance with operation instructions This limited warranty extends only to the consumer for Products purchased and used in the United States of America During the limited warranty period which is ninety 90 days from the date of the Product purchase AT amp T or its authorized service representative will repair or replace at its option without charge a Product which is found to be materially defective AT amp T may use ne
3. most applications but some especially real time gaming applications will not work correctly To eliminate double NAT use the home router as a switch by connecting the TA s Ethernet port to the home router s LAN Ethernet port instead of the WAN port This way NAT functions are bypassed in the home router and Internet traffic is only passing through single NAT that of the TA A crossover cable may have to be used between the TA and router 23 APPENDIX C TROUBLESHOOTING CONTINUED keep getting activation fail during the TA Activation process I forgot my PPPoE username and password Where can I find it may have a static IP address but I m not sure 24 Make sure that prior to beginning the TA Activation process I have DSL and you have disconnected from any secure client such as a keep getting VPN client and that you are connecting to the Internetthrough authentication your cable DSL Internet provider fail for connecting status This information should have been provided by your DSL service provider If you cannot find the information please contact your DSL service provider to obtain this information Chances are you have dynamic IP addressing If you have a home router you can check whether or fo fo not your router is set up for static or dynamic IP using your router configuration Web page see your home router s documentation If you don t have a router you should fin
4. address automatically For most customers your computer should already be set to obtain IP address automatically Please refer to your computer s online DSL and am getting the message can t connect to help for how to do this Instructions for common the Internet even though I can see the Internet in computers are provided in Troubleshooting page 22 Troubleshooting page 23 Continue with Step B FOR ONE OR MORE COMPUTERS CONNECTED TO DSL MODEM THROUGH HOME ROUTER CL A Make sure your home router is configured to obtain IP address automatically Please refer to your home router s user manual for most routers go to WAN settings in the router configuration tool and set obtain IP address automatically this puts your router into what is known as DHCP mode It may also be called cable or Internet mode Continue with Step B Sample Your router s control 13 panel may look different VERIFY YOUR CONNECTION DSL continued E Select PPPoE from the drop down menu labeled Get IP From B Open your web browser and type http 192 168 15 1 If you receive a page not found error see I have DSL and cannot access my TA setup Web page in Troubleshooting page 23 F Enter your DSL provider username PPPoE username enter your DSL provider password PPPoE password twice and click Save at the bottom of the screen C Click Login to the web based management module D
5. cally this puts your router into what is known as DHCP mode Internet mode or cable mode Proceed with Step C type in http 192 168 15 1 into the URL address box Click Login to the web based management module on the TA configuration screen Click Config WAN LAN Access then click Config WAN Port Select Manual from the drop down menu labeled Get IP From Enter your Static IP address DNS address if your provider gave you two DNS addresses enter them both Subnet Mask and Default Gateway informa tion and click Save If you do not have this information you will need to get it from your cable DSL provider H On the next screen select Save changes and reboot system now Click Save to reboot your TA After the reboot you will be taken to the main TA interface screen Verify that you can browse to a known Web site e g www att com f you cannot see I get a Page Not Found error when attempting to browse the Web with my computer in Troubleshooting page 21 J Follow step 6 Activate your TA APPENDIX B ACTIVATING A REPLACEMENT TA A Follow Steps 1 5 atthe E Once you are on the help page 1 Pick up your telephone hand Congratulations Setup is now beginning of this guide until click Telephone Adapter TA set and listen for a dial tone complete You can start making calls you have finished Step 5 Activation If you don t hear a dial tone b
6. computer 7 Power all devices down and unplug your cable DSL modem and home router Leave them off for at least 15 minutes Power up your cable DSL modem and wait until all appropriate indicator lights are lit Plug your TA into a power outlet Power up your router if you have one Turn on your computer s 8 If you still cannot get a dial tone try a hard reset of your TA to restore itto its factory default settings Power all devices down and unplug your cable DSL modem and home router Follow the power up sequence above but when powering up the TA HOLD down the reset button at the back then HOLD the reset button down for about 10 seconds 9 If you still do not get a dial tone contact technical support 1 Your TA may be connected to the Ethernet port of your router and not directly to your cable DSL modem Confirm that your cabling is correct according to Step 3 2 You may have a private IP address If so see have a private IP address on page 25 3 You can also try a hard reset of your TA to restore it to its factory settings See resolution step 8 under I just finished installation and cannot get a dial tone to the left on this page If the problem persists call Technical Support 1 Re read the instructions and make sure you followed them step by step Make sure the Ethernet cables are clicked into place 2 Power all devices down and unplug your cable DSL modem and home router Leave them off a
7. Click Configure WAN LAN Access then click Configure WAN Port This was part of the information to gather in Step 1 G Click Save changes and reboot system now Click Save to reboot your TA this will not reboot your PC NOTE NOTE If your status light is red in Step J you A few DSL customers have may have problems connecting with your what is known as static IP DSL service in which their computer has a permanent IP address Recommended actions that never changes Most o H Wait thirty seconds for the TA Check to see if your PPPoE username SE ud toreboot and password are correct You may PPPoE or DHCP and should need to contact your DSL Service use the instructions above IN THE FOLLOWING ORDER and password have a static IP address and unplug your router and then plug Make sure your cabling is correct not PPPoE or DHCP see the it back in Wait thirty seconds according to Step 3 configuration instructions and then restart your PC Power all devices down and unplug iones DE ta your DSL modem and home router For additional info see J Verify that the status light on Leave them off for at least 15 minutes may have a static IP your TA is solid amber or Power up your DSL modem wait until address but am not sure blinking amber J1 and that you all appropriate indicator lights are lit in Troubleshooting page 24 can browse to a known website Plug your TA into a power ou
8. E DSL MODEM Cable DSL Cable DSL Personal Computer Jack Modem A Shut down your computer If your cable DSL modem has a power switch turn it off B Unplug your cable DSL modem from its power outlet You should perform this step even if you set its power switch to off N IMPORTANT Shut down and unplug each device separately i e don t simply shut off your powerstrip e C Leave your modem powered down for at least D Proceed to Step 3 page 8 N IMPORTANT Shut down and unplug each device separately i e don t simply shut off your powerstrip ic B FOR ONE OR MORE COMPUTERS ma mj CONNECTED THROUGH HOME ROUTER Cable DSL Cable DSL Router Personal Computer s Jack Modem WAN ETHERNET PORTS ETHERNET ETHERNET PORT PORT A Shut down all computers connected to your C Leave your modem powered down for at least home router including those connected 5 minutes wirelessly If your cable DSL modem and home router have power switches turn them off D Proceed to Step 3 for one or more computers connected via home rounter page 9 B Unplug your cable DSL modem and home router from their power outlets You should perform this step even if you set their power switches to off CONNECT EQUIPMENT Cable DSL Cable DSL Jack Modem ETHERNET PORT N IMPORTANT Your existing Ethernet cable should be between your cable DSL modem and your TA This will ensure any special cabling you receiv
9. Telephone Adapter You can also use the new advanced features available on your Personal Call Manager Web site at www callvantage att com If you experience any problems with the service please refer to Troubleshooting page 20 APPENDIX A CONFIGURATION FOR STATIC IP A small number of cable modem DSL customers have static IP in which they are assigned a permanent IP address that never changes Most customers instead have DCHP or PPPoE and should follow the steps in sections 1 6 however if you are certain you have static IP and not PPPoE or DHCP use the following steps to install your TA For additional info see I may have a static IP address but I am not sure in Troubleshooting page 24 Follow steps 1 4 at the beginning of this guide until you have finished Step 4 Turn on Eguipment in Order FOR SINGLE COMPUTER CONNECTED Open your web browser and DIRECTLY TO CABLE DSL MODEM B Make sure your computer is configured to obtain IP address automatically Refer to your computer s online help or see Troubleshooting for instruc tions for common computers Proceed with Step C mg im FOR ONE OR MORE COMPUTERS CONNECTED TO CABLE DSL m MODEM THROUGH HOME ROUTER B Make sure your router is config ured to obtain IP address auto matically Refer to your home router s user manual for most routers go to WAN settings in the router configuration tool and set obtain IP address automati
10. ason Should I be concerned I am having voice guality problems with my phone I cannot use this line in any other room I cannot hook multiple phones to the TA I cannot use my existing phone jacks throughout the house for my AT amp T CallVantage Service I can t get this to work with my home security system Page 29 26 26 26 26 26 26 I just finished installation and cannot get a dial tone on my phone I had a dial tone before but do not receive a dial tone now 1 Verify that the switch on the back of the TA is set to VoIP can surf the 2 Make sure you follow the instructions step by step Internet but have a 3 Check that you do not have a router between the TA and blinking red cable DSL modem status light and do not have dial tone 4 Make sure your phone is plugged into the jack of the TA Line 1 and your phone is appropriately charged and in working or der One way to make sure is to try connecting your phone into any working telephone jack and see if you get a dial tone 5 Check your connection between your TA and cable or DSL modem The connectors on the Ethernet cable look like a regular phone connector but wider Make sure that these I get a Page Not connectors click into place when they are plugged in Found error when 6 See if your cable DSL Internet service is operational You attempting to should be able to access the Web with browsing software browse the Web with my
11. d your TCP IP properties in the Network Settings area of your computer see your computer s online help or page 22 of this guide if you do not know where this is If obtain IP address automatically is checked you have dynamic IP if specify an IP address is checked you have static IP To be sure you can also check with your cable DSL service provider 1 Make sure your cabling is correctly set up according to this guide 2 Power all devices down and unplug your cable DSL modem and home router Leave them off for at least 15 minutes Power up your cable DSL modem and wait until all appropriate indicator lights are lit Power up your TA by plugging it into a power outlet Power up your router if you have one Turn on your computer s 3 Check to see that your PPPoE username and password are correct you may need to contact your DSL provider for this information 4 Check to see whether you have an integrated modem home router if you do see have an integrated modem home router below I may have an integrated modem home router How can I find out I have an integrated modem home router I don t know which section to use in this guide I have a USB DSL modem I have a satellite broadband Internet connection I have a private IP address If you have a single device that plugs directly into your cable DSL jack and that you can connect multiple computers into allowing each to access the Inter
12. e DSL service Also home routers and the TA assigns Private IP addresses to computers laptops and other devices on your home network The following are the reserved IP address blocks 10 X X X 192 168 X X 172 16 xxthrough 172 31 X TECHNICAL SUPPORT For additional information and support please check our online FAQ by visiting your Personal Call Manager Web site at www callvantage att com and clicking Help You may also e mail technical support queries via our online e mail form by visiting your Personal Call Manager Web site at www callvantage att com and clicking Help and then E mail an Agent If you require over the phone support you may call us at 1 866 596 8464 For the latest updates and information please visit www callvantage att com and click Help 29 2004 AT amp T All rights reserved Trademarks or registered trademarks are the property of their respective holders Software and specifications Subject to change without notice ACS IG 0604
13. ed FOR SINGLE COMPUTER CONNECTED from your Internet Service Provider is between DIRECTLY TO CABLE DSL MODEM your modem and your TA Telephone Adapter Telephone Personal Computer 12V 1A PSTN CONSOLE WAN ETHERNET a ORESET I VoIP ETHERNET YM Telephone Cord USE NEW CABLE USE EXISTING CABLE A Set up your cabling as shown in the diagram above B Make sure the PSTN VoIP switch on the back of the TA is set to VoIP C Proceed to Step 4 page 10 N IMPORTANT Your existing Ethernet cable should be between your cable DSL modem and your TA This will ensure any special cabling you received i i FOR ONE OR MORE COMPUTERS from your Internet Service Provider is between mE MJ CONNECTED THROUGH HOME ROUTER your modem and your TA Cable DSL Cable DSL Telephone Adapter Telephone Router Personal Computer s Jack Modem ETHERNET 12V 1A PSTN CONSOLE MEZ UNE ESTIS WAN PORTS S ORESET VoIP POWER Telephone Cord ETHERNET PORT ETHERNET PORT USE EXISTING CABLE USE NEW CABLE A Set up your cabling as shown in the diagram above B Make sure the PSTN VoIP switch on the back of the TA is set to VoIP C Proceed to Step 4 for one or more computers connected via home router page ll 9 TURN ON EGUIPMENT IN ORDER FOR SINGLE COMPUTER CONNECTED DIRECTLY TO CABLE DSL MODEM N IMPORTANT You must turn on your equipment IN THE ORDER INDICATED for your service to wo
14. essary m x E Plug your home router into a power outlet and turn It on F Turn on your computer s G Proceed to Step 5 page 12 11 VERIFY YOUR CONNECTION NOTE WHETHER YOU HAVE A CABLE MODEM OR DSL CABLE MODEM IF YOU HAVE A CABLE MODEM FOLLOW THE INSTRUCTIONS TITLED CABLE MODEM IN GREEN DSL IF YOU HAVE DSL FOLLOW THE INSTRUCTIONS TITLED DSL IN BLUE VERIFY YOUR CONNECTION CABLE MODEM CD FOR SINGLE COMPUTER CONNECTED DIRECTLY TO A CABLE MODEM OR ONE OR MORE COMPUTERS CONNECTED TOA CABLE MODEM THROUGH A HOME ROUTER A Verify that you can browse to a known Web site e g www att com f you cannot see I get a Page Not Found error when attempting to browse the Web with my computer in Troubleshooting page 21 B Proceed directly to Step 6 page 16 NOTE Most DSL providers use PPPoE to provide customers access to their network This section assumes like most DSL customers you have PPPoE however if you are certain you don t have PPPoE and instead have DHCP or Static IP followthe steps in blue for cable modem users for DHCP or Appendix A for Static IP VERIFY YOUR CONNECTION DSL FOR SINGLE COMPUTER CONNECTED DIRECTLY TO DSL MODEM You will no longer need to activate the software installed by your DSL provider to access the Internet the TA will handle this For additional information see I have A Make sure your computer is configured to obtain IP
15. ies button 4 Make sure Obtain an IP address automatically is selected 5 Click OK several times to return to the desktop and if your computer asks you to restart your computer 22 Continued I need help cloning my MAC address For Windows XP 1 Goto Start select Control Panel Double click Network Connections 2 Highlight the Local Area Connection icon and click Change settings of this connection 3 On the General tab highlight Internet Protocol TCP IP and click the Properties button 4 Make sure Obtain an IP address automatically is selected 5 Click OK several times to return to the desktop and if your computer asks you to restart your computer Connect to the TA via 192 168 15 1 through a Web browser Click Configure WAN IP If your cable Internet service requires a Host name enter it in the following area Clone the MAC address on the computer that is registered on the cable provider s network NOTE If MAC cloning is required please use the original computer that was registered onto the cable network If you don t have access to that computer please call your cable provider to register your new computer s MAC address on their network I have DSL and I cannot access my TA setup Web page I have DSL and am getting the message can t connect to the Internet even though I can see the Internet I am connected via a h
16. net you have an integrated modem router While integrated modem home routers are not explicitly supported you can typically get the service to work if you put the integrated modem router in bridge mode Check with your cable DSL provider to see if it supports putting integrated modem routers in bridge mode and if so how to put your device into bridge mode DSL modems with only a USB interface are not supported Satellite broadband connections are not supported While private IP addresses are not explicitly supported you can typically get the device to work if you put your router into what Is known as bridge mode Check with your router s owner s manual to see If it supports bridge mode and how to do so I can t getthis to work with my company s VPN My data service is lost every once in a while but I still have a dial tone I am using a home router and have to reboot everything to get the data to work again AT amp T CallVantage Service supports most VPN clients Check the settings on your VPN Client to verify that keepalive messages are disabled Also select allow VPN to pass through NAT if this option is available You may have to dis able uncheck negotiate UDP encapsulation with VPN tunnel server if this option is available You may also have to contact your network administrator to understand what other settings may need to be modified for your setup If you are using a home rou
17. ome router and my real time gaming applications are not working correctly 1 First check to ensure you have an up to date browser You will need IE 5 5 or higher on Windows IE 5 X on Mac OS 9 or OS X or Apple Safari 1 0 or higher on Mac OS X 2 Power all devices down Leave them off for at least 15 minutes Power up your cable DSL modem and wait until all appropriate indicator lights are lit Power up your TA by plugging it into a power outlet Power up your router if you have one Turn on your computer s 3 If you still cannot access the TA setup Web page you may need to perform a hard reset of your TA to restore it to its factory settings To do this power all devices down and unplug your cable DSL modem and home router Follow the power up sequence above but when powering up the TA HOLD down the reset button on the back of the TA WHILE you power up the box then HOLD the reset button down for about 10 seconds This is likely because your DSL provider installed communica tions software on your computer that is no longer used to connect to the Internet Contact your DSL provider for assistance in deinstalling or re configuring this software and to see if you need to update your browser settings Your home router acts as a NAT Network Address Translation device After installing the TA there are now two NAT devices connected to each other All Internet traffic is now going through double NAT This is nota problem for
18. re usually used with PPPoE Following authentication of the username and password an IP Address is obtained from your DSL service provider so that you can access the Internet What is a MAC address Each computer on a home network has a unique MAC or Media Access Control address It is used by your home network to route information from the Internet specifically to the computer that reguested it and not to other computers on the network What is static IP Some cable DSL Internet customers have what is known as static IP in which their computer has a permanent IP address that never changes Some users have this because their cable DSL service provider doesn t support dynamic addressing or didn t at the time they set up the service while others opt for static IP address What is VPN Some employers use a VPN or Virtual Private Network to give their employees secure access to their corporate network over a home Internet connection Employees usually have special VPN client software on their computers and use special se cure means to log onto the VPN What is WAN WAN stands for Wide Area Network The WAN port on your TA is the port that plugs into your cable DSL modem What is a private IP address A private IP address is an address that reflects certain numeric addresses set by the Internet industry Some cable DSL service providers may assign Private IP addresses from their network for your cabl
19. rk correctly Cable DSL Cable DSL Wall Outlet Telephone Adapter Telephone Personal Computer Jack Modem ETHERNET PORT 12V 1A PSTN CONSOLE ORESET VoIP o A Ensure your cable DSL modem was off o C Power up your TA by plugging it into a for at least 5 minutes Power up your power outlet then wait 30 seconds cable DSL modem POWER D Make sure your telephone is connected B Wait about 2 minutes for the modem to to your TA and plugged into a power outlet synchronize with your cable DSL provider if necessary until all appropriate indicator lights are lit Ptole E Turn on your computer 10 F Proceed to Step 5 page 12 N IMPORTANT You must turn on your equipment IN THE ORDER INDICATED for your service to work correctly ua FOR ONE OR MORE COMPUTERS ma mj CONNECTED THROUGH HOME ROUTER Cable DSL Wall Outlet Cable DSL Jack Modem POWER A Ensure your cable DSL modem was off for at least 5 minutes Power up your cable DSL modem o B Wait about 2 minutes for the modem to synchronize with your cable DSL provider until all appropriate indicator lights are lit 5 Power up your TA by plugging it into a power outlet then wait 30 seconds 12V 1A PSTN CONSOLE oORESET II VoIP Telephone Adapter Telephone Router Personal Computer s WAN UPLOAD PORTS ml D Make sure your telephone is connected V to your TA and plugged into a power outlet if nec
20. s off but the Link Activity light is green you have a 10 Mb connection Link Activity Blinks during data trans mission Off indicates no connection 5 Phone LED PSTN VoIP This light is inactive with the PSTN VoIP switch in the default VolP setting Hook Ring A solid green light indi cates that the phone is off hook When the light is off this indicates that your phone is on hook 6 Receptor for Power Adapter 7 PSTN VoIP Switch By default the switch is set to VoIP 8 Reset Button Pressing this button re Stores the TA to its original factory default settings Note To reset the TA hold the reset button down WHILE you power up the box then continue to HOLD the reset button 9 WAN Port This port is for the con nection of an Ethernet cable to the cable or DSL modem 10 Ethernet Port This port is for the con nection of an Ethernet cable to your computer 11 Phone Port This port is for the connection for an RJ 11 telephone cord to a phone IMPORTANT Follow the instructions in this guide step by step and in the exact order presented Prior to proceeding Read through this guide thoroughly Make sure you have a cable or DSL Internet connection not dial up or satellite Make sure your cable DSL Internet connection is working i e you can browse to a known website like www att com If your cable DSL Internet connection is not working you must contac
21. s the device that enables your computer to make a broadband Internet connection What is a router A router is a device that enables multiple devices such as computers and printers to communicate with each other It also enables multiple devices to share an Internet connection If you have two or more computers sharing a cable DSL connection chances are they are doing so through a router You may also hear routers referred to as switches or hubs What is USB What is a USB modem USB or Universal Serial Bus is a technology used to connect computers and other devices to each other You can recognize USB cables or ports through their distinctive square cable connections and sockets A USB modem is a cable modem or DSL modem that uses a USB connection to link to a computer or router What is DHCP DHCP or Dynamic Host Control Protocol is part of your computer s Operating System Your computer may use DHCP to obtain an IP Address from your cable DSL provider so that you can access the Internet DHCP may also be used to allow multiple computers on a home LAN to share a single cable DSL Internet connection What is PPPoE PPPoE or Point to Point over Ethernet is a technology Standard adopted by most DSL service providers to recognize their customers and give them permission to get on their network Your computer may use PPPoE to connect to your DSL service provider A username and password a
22. t least 15 minutes Power up your cable DSL modem and wait until all indicator lights are lit Plug your TA into a power outlet Power up your router if you have one Turn on your computer s 3 If you still can t browse your computer may not be set to Obtain IP address automatically See I need help getting my computer to obtain IP address automatically below 4 Some cable users need to clone their MAC address to be fully functional with their operator s network See need help cloning my MAC address below 21 APPENDIX C TROUBLESHOOTING CONTINUED If you have a single computer connected to your cable DSL modem try the following if you have a router you must set this on your router not your computer For Windows 95 98 or ME 1 Goto Start select Settings then Control Panel Double Click Network 2 Highlight TCP IP and click the Properties button I need help getting my computer to obtain IP address automatically 3 Make sure Obtain an IP address automatically is selected 4 Click OK several times to return to the desktop and if your computer asks you to restart your computer For Windows 2000 1 Goto Start select Settings then Network and Dial Up Connections 2 Double click the Local Area Connection icon and click the General tab 3 Highlight Internet Protocol TCP IP and click the Propert
23. t your cable DSL service provider to resolve the issue prior to installing your TA GATHER INFORMATION A Note whether you have a single computer connected directly to your cable DSL modem or one or more computers connected through a home router Follow the instructions under this icon if you have a single computer connected directly to your cable DSL modem Follow the instructions under this icon if you have one or more computers connected through a home router B Make sure you have the following information C Proceed to Step 2 before you start your TA installation AT amp T CallVantage Service User ID Your 10 digit AT amp T CallVantage Service number provided in your order confirmation e mail DSL Provider PPPoE username You must get this from your DSL provider Home router user manual AT amp T CallVantage Service password You selected this when you ordered the service if you forgot it go to www callvantage att com and click Forgot your password DSL Provider PPPoE password You must get this from your DSL provider The user manual you received along with your home router Many manufacturers let you download this from their website For Static IP see Appendix A page 18 To activate a replacement TA see Appendix B page 19 For integrated modem home routers see Troubleshooting page 25 SHUT OFF ALL EGUIPMENT FOR SINGLE COMPUTER CONNECTED DIRECTLY TO CABL
24. ted to this Product No one is authorized to make modifications to this limited warranty and you should not rely on any such modification If your state does not allow certain of the limitations we have placed on this warranty those limitations will not apply to you In no event shall AT amp T be liable for any indirect special incidental conseguential or similar damages including but not limited to lost profits or revenue inability to use the Product or other associated eguipment the cost of substitute eguipment and claims by third parties resulting from the use of the Product If your state does not allow the exclusion or limitation of incidental or conseguential damages the above limitation or exclusion will not apply to you 27 APPENDIX E GLOSSARY What is my User ID Your UserlD consists of the 10 digit assigned AT amp T CallVantage Service phone number This information was provided in your order confirma tion e mail What is IP IP or Internet Protocol is the language used to exchange data over the Internet What is an IP address Every computer or device on the Internet has what is known as an IP address which uniquely defines that device and enables devices to find each other on the Internet The IP address format is a string of four numbers each from O to 255 separated by peri ods for example 192 168 15 1 28 What is a cable modem What is a DSL modem Your cable or DSL modem i
25. ter Appendix A Configuration for Static IP Appendix B Activating a Replacement TA Appendix C Troubleshooting Appendix D Warranty Information Appendix E Glossary Technical Support CHECK YOUR PACKAGE CONTENTS 9 D Link Telephone Adapter 12V 1A DC Power Adapter Telephone Cord Grey Ethernet Cable Blue Rubber Feet This will be referred to as the TA Using a power supply with You can use this to connect You can use this to connect You can use these on the from this point forward a different voltage rating will your telephone to the TA your TA to your computer or bottom of your TA damage and void the warranty router ofthis product TELEPHONE ADAPTER FRONT AND BACK ILLUSTRATION 1 Power LED A solid green light indi cates that the unit Is powered correctly 2 Status LED Thered status light will blink until the TA has been activated Once the TA has been successfully connected with the AT amp T CallVantage Service it will light solid green The Status light will also turn a blinking amber color while downloading the TA configuration file or firmware updates IMPORTANT DO NOT power off your TA if the Status LED light is amber 3 WAN LED A solid green light indi cates connection on the WAN port This LED blinks during data transmission This light will blink while downloading a configura tion file 4 Ethernet LEDs 10M 100M A solid green indicates a 100 Mb connection When this light i
26. ter make sure your device has the most up to date software available from the manufacturer Software updates are readily available from the manufacturer s Web site Check their site for your model and compare the most recent version they are offering against the version your device is running If they are not the same follow the upgrade instructions on the Web site or in your router s manual 25 APPENDIX C TROUBLESHOOTING CONTINUED My TA Status and WAN lights some times blink green or amber for no appar ent reason Should I be concerned I am having voice guality problems with my phone I cannot use this line in any other room I cannot hook mul tiple phones to the TA 26 You should not be concerned this is normal This indicates I cannot use my your TA is automatically receiving firmware upgrades from our existing phone network jacks throughout You can place a call while this is happening but you MUST the house for my NOT unplug your TA while these lights are blinking or you may AT amp T CallVantage damage your TA If you are on a call when a firmware update Service occurs your call will not be affected I can t get this to Check your cable DSL speed at work with my home http www broadbandreports com stest Your cable DSL security system provider s connection speed can vary If your speed does not meet the minimum requirements of 9OKbps uplink and downlink at this time you may want to try again later
27. tlet e g www att com J2 Power up your router if you have one Turn on your computer s If you cannot browse or your You may have an integrated modem router status light is red see the If so see Troubleshooting page 25 note to the right If the status light is red ACTIVATE YOUR TELEPHONE ADAPTER N IMPORTANT If you are C You should see the screen E Pick up your telephone using a VPN service client at left Click Activate TA handset and listen for a disable it while you follow and follow the instructions dial tone If you don t hear these steps on thescreen a dial tone hang up wait a few seconds and try again This process may take If you don t get a dial tone A Go to your Personal Call 9 30 minutes and you may on your phone see I just Manager Web site at hear some clicking sounds finished installation and www callvantage att com on your TA DO NOT turn the cannot get a dialtone in TA off while this sequence TG ble ee page 21 B Login using your User ID is underway amp page 4 your 10 digit AT amp T CallVantage Service D When the online sequence NOTE number and password is complete you should i SE This was part of the informa hear a single short ring on d MIR bd Menem tion to gather in Step 1 the phone connected to your TA CONGRATULATIONS SETUP IS NOW COMPLETE You can start making calls by dialing the 10 digit number from the phone connected to your
28. u IMPORTANT PLEASE READ AND FOLLOW THESE INSTRUCTIONS STEP BY STEP aa 6 7 ES n AT amp T C L I ANTAGE Phone service for broadband Telephone Adapter Install Guide WELCOME TO AT amp T EXEAT Wy Ts SERVICE AT amp T does not represent or warrant that installation by you or a third party chosen by you will enable you to successfully access or use this service nor that any such installation will not cause damage or modifications to or loss of any of your software hardware files data or peripherals AT amp T and our employees agents contractors and representatives will have no liability whatsoever for any damages or service problems including telephone service resulting from your or a third party s failure to properly install access or use the eguipment software or services This guide will enable you to install the eguipment needed to use your AT amp T CallVantage Service For instructions on how to use AT amp T CallVantage Service features once set up is complete refer to the Desk Reference Guide also included in the kit or download a complete guide to features at www callvantage att com click User Guide CONTENTS Check Your Package Contents Telephone Adapter Front and Back Illustration Step 1 Gather Information Step 2 Shut off All Equipment Step 3 Connect Equipment Step 4 Turn on Equipment in Order Step 5 Verify Your Connection Step 6 Activate your Telephone Adap
29. w or refurbished replacement parts in a Product repair The Product may be replaced with a new or refurbished product of the same or similar design AT amp T will return repaired or replacement products to you in working condition An additional ninety 90 day warranty period will apply to replaced or repaired Products Repair or replacement of Product at AT amp T s option is your exclusive remedy This limited warranty does not cover Product that has been subjected to misuse accident shipping or other physical damage improper installation abnormal operation or handling neglect inundation fire water or other liguid intrusion or Product that has been damaged due to repair alteration or modification by anyone other than an authorized service representative of AT amp T or Product to the extent that the problem experienced is caused by signal conditions network reliability or cable or antenna systems or Product whose identifying information has been removed altered or rendered illegible or Product purchased used serviced or shipped for repair from outside the United States or Product returned without valid proof of purchase To obtain warranty service call 1 866 596 8464 for instructions including where to return the Product This warranty is the complete and exclusive warranty agreement for the Product between you and AT amp T It supersedes all other written or oral communications rela
30. y dialing the 10 digit number Verify Your Connection hang up wait a few seconds from the phone connected to your d You should see the TA and try again f yu don tget TA You can also use the new a AUD Hn GE a dial tone see I just finished advanced features available on your N IMPORTANT If you are Click Continue installation and cannotgeta Personal Call Manager Web site at using a VPN service client G The next screen should prompt dialtone in Troubleshooting www callvantage att com disable it while you follow age 21 stens B you to wait while your TA is p talking to our network Follow the instructions on the screen B Go to your Personal Call e nm NOTE Manager Web si l wwwcallvantage att com 5 3Ominutesandyoumay Y9Vare usinga VPN you can hear some clicking sounds C Login using your User ID your on your TA DO NOT turn 1 O digit AT amp T CallVantage the TA off while the seguence Service number and password is underway This was part of the information to gather in Step 1 H When the online seguence Is complete you should hear a D Click Help at the top of the single short ring on the phone Web site connected to your TA 19 APPENDIX C TROUBLESHOOTING Troubleshooting topic I just finished installation and cannot get a dial tone on my phone I had a dial tone before but do not receive a dial tone now I can surf the Internet but have a blinking red status light and do not have dial tone
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