Able Planet 9006i User's Manual
Contents
1. oL 1747 02 Siemens 9751 9006i DTMF Integration Guide Preface W Obtaining Technical Assistance Contacting TAC by Telephone If you have a priority level 1 P1 or priority level 2 P2 problem contact TAC by telephone and immediately open a case To obtain a directory of toll free numbers for your country go to the following website http www cisco com warp public 687 Directory DirTAC shtml P1 and P2 level problems are defined as follows e P1 Your production network is down causing a critical impact to business operations if service is not restored quickly No workaround is available e p2 Your production network is severely degraded affecting significant aspects of your business operations No workaround is available Siemens 9751 9006i DTMF Integration Guide OL 1747 02 CHAPTER 1 Siemens 9751 90061 DTMF Integration Integration Overview Before performing the following integration steps confirm that the Cisco Unity server is ready for the integration by completing the appropriate tasks in the Cisco Unity Installation Guide Integration Steps Follow these steps to set up this integration 1 Review the system and equipment requirements to confirm that all phone system and Cisco Unity server requirements have been met See the Requirements section on page 1 2 2 Program the phone system and extensions See the Programming the Phone System section on page 1 4 3 Conf2. Chapter 2 Dual Phone System Integration Changing Cisco Unity Administrator Settings W To select which phone system subscribers and call handlers use For existing subscriber templates subscriber accounts and call handlers Cisco Unity uses the traditional phone system as its default Therefore during the initial setup of the dual phone integration you will modify only those pages that will be using Cisco CallManager Note that changes made to subscriber templates do not affect existing subscriber accounts Step 1 In Cisco Unity Administrator go to the appropriate page e Subscribers gt Subscriber Template gt Profile e Subscribers gt Subscribers gt Profile e Call Management gt Call Handlers gt Profile Step2 In the Switch list select the appropriate phone system Step3 Adjust other settings as appropriate For more information see the online Help in the Cisco Unity Administrator Caution If the Switch setting on the Profile page for the subscriber or call handler does not match the phone system actually used by a subscriber or call handler Cisco Unity will not be able to transfer calls to or from the subscriber or call handler Additionally Cisco Unity will be unable to turn the MWIs for the subscriber on or off and will be unable to reach the extension for the subscriber when recording by phone with Media Master To select which phone system Cisco Unity uses for message notification If subscribers use messag
3. Step 2 If you need to add or remove voice cards or uninstall the voice card software after the dual phone system integration is set up you must also reinstall the AV Cisco service provider Do not reinstall the AV Cisco service provider until after you have set up the voice cards or reinstalled the voice card software For more information see the Changing the Number of Installed Ports section on page 2 8 To specify switch settings for the traditional phone system Go to System gt Switch gt Switch The settings for the traditional phone system selected during the Cisco Unity Setup program appear In the Access Code field enter the trunk access code that Cisco Unity must dial to transfer calls to Cisco CallManager from the traditional phone system The access code is the same number that subscribers on the traditional phone system dial to reach someone on the Cisco CallManager system Siemens 9751 9006i DTMF Integration Guide OL 1747 02 _ Chapter 2 Dual Phone System Integration Step 3 Step 4 Step 1 Step 2 Step 3 Step 4 Step 5 Step 1 Changing Cisco Unity Administrator Settings W Adjust other settings as appropriate For more information about the other settings on the Switch page see the online Help in the Cisco Unity Administrator Click the Save icon then click OK in the Warning dialog box To specify switch settings for Cisco CallManager Go to System gt Switch gt IP Swit
4. NAME CISCO UNITY VOICE MESSAGING CQMAX 10 the number of subscribers that may be queued when all the ports are busy FNA N STYPE CIR circular hunt group Make sure that the phone system sends calls only to Cisco Unity voice ports that are set to Answer Calls on the System gt Ports page in the Cisco Unity Administrator Calls sent to a voice messaging port not set to Answer Calls cannot be answered by Cisco Unity and may cause other problems Step7 Goto menu 1 1 System Parameters and set the following parameters Table 1 5 Menu 1 1 System Parameter Settings Parameter Required Setting Type of PBX VPMOD ison 2 Other Number of digits in an leave field blank extension Used for MWI Sender ID used for Telephone 2 Calling Party if Known Answering Messages ACP Used for Integration N Siemens 9751 9006i DTMF Integration Guide OL 1747 02 Chapter1 Siemens 9751 9006i DTMF Integration Programming the Phone System W Step8 Go to menu 4 1 Port Assignments and set the following parameters Table 1 6 Menu 4 1 Port Assignment Settings Parameter Required Setting Line Type 1 M column Y D column lt number of digits in an extension number gt Step9 Goto menu 6 1 Transfer Dialing Sequence and set the following parameters Table 1 7 Menu 6 1 Transfer Dialing Sequence Settings Parameter Required Setting Flash time 150 ms Pause time 1000 ms Diali
5. circuit switched phone system Any traditional phone system that Cisco Unity integrates with can be used in a dual phone system integration e Cisco CallManager All extensions for subscribers and call handlers must be unique regardless of which phone system a subscriber or call handler uses To transfer calls from one phone system to the other Cisco Unity must dial the same access codes that a subscriber dials when calling someone on the other phone system Dual Phone System Integration Overview Before performing the following integration steps confirm that the Cisco Unity server is ready for the integration by completing the appropriate tasks in the Cisco Unity Installation Guide Integration Steps When No Phone Systems Are Installed Follow these steps to set up the dual phone system integration when no phone systems are installed 1 Install the traditional phone system Siemens 9751 9006i DTMF Integration Guide I OL 1747 02 Chapter2 Dual Phone System Integration W Dual Phone System Integration Overview 2 Integrate the traditional phone system and Cisco Unity See instructions earlier in this integration guide 3 Install Cisco CallManager 4 Integrate Cisco CallManager and Cisco Unity See the Cisco CallManager Integration Guide located on the Cisco Unity Documentation compact disc and on Cisco com at http www cisco com univercd cc td doc product voice c_unity index htm 5 Change the Cisco Unit
6. range to take effect Otherwise all available voice ports on the voice cards are used in the integration regardless of the Port Assignments settings For information on editing the registry for the port range see the appendix Assigning Dialogic Ports for a Dual Phone System Integration In the Port Assignments section indicate the range of ports to be assigned to Cisco CallManager The port range must begin with the next port after the last port for the traditional phone system The range for Cisco CallManager is x 7 through y where y is the port number of the last port displayed on the Ports page or the number of licensed voice ports on the system key whichever is lower The number of ports available for Cisco CallManager is the difference between the number of licensed voice ports on the system key and the number of ports assigned to the traditional phone system Enter an extension for each port Specify other settings as appropriate For each phone system confirm that an appropriate number of ports are used to answer calls and to dial out for message waiting indicators MWIs message notifications and Media Master recordings by phone Click the Save icon Caution The port range for each phone system must be set as specified in Steps 2 and 3 above If there is a port range mismatch Cisco Unity will be unable to answer incoming calls and to dial out Siemens 9751 9006i DTMF Integration Guide 26 E OL 1747 02
7. INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AccessPath AtmDirector Browse with Me CCIP CCSI CD PAC CiscoLink the Cisco Powered Network logo Cisco Systems Networking Academy the Cisco Systems Networking Academy logo Cisco Unity Fast Step Follow Me Browsing FormShare FrameShare IGX Internet Quotient IP VC iQ Breakthrough iQ Expertise iQ FastTrack the iQ Logo iQ Net Readiness Scorecard MGX the Networkers logo ScriptBuilder ScriptShare SMARTnet TransPath Voice LAN Wavelength Router and WebViewer are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn and Discover All That s Possible are service marks of Cisco Systems Inc and Aironet ASIST BPX Catalyst CCDA CCDP CCIE CCNA CCNP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS the Cisco IOS logo Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Empowering the Internet Generation Enterprise Solver EtherChannel EtherSwitch FastHub FastSwitch GigaSt
8. See the To reinstall the AV Cisco service provider section on page 2 9 Change the Cisco Unity Administrator settings See the Changing Cisco Unity Administrator Settings section on page 2 3 The dual phone system integration supports configurations of the following components A Cisco Unity system key with the integration type set to Multiple integrations and with the appropriate number of voice messaging ports enabled The Cisco Unity server set up and Cisco Unity 3 0 1 or later installed as described in the Cisco Unity Installation Guide A traditional phone system installed and integrated with Cisco Unity For details see the instructions earlier in this integration guide The traditional phone system including the voice card software used in the integration must be installed and integrated with Cisco Unity before Cisco CallManager is integrated Cisco CallManager version 3 1 1 or later and the AV Cisco service provider TSP installed and configured For information about integrating Cisco Unity with Cisco CallManager and the AV Cisco service provider see the PDF of the Cisco CallManager Integration Guide which is located on the Cisco Unity Documentation compact disc Changing Cisco Unity Administrator Settings After Cisco Unity is installed and the phone systems have been separately integrated you need to adjust settings on pages in the Cisco Unity Administrator so that Cisco Unity can work with both
9. Unity server browse to the CommServer IntLib ExtensionMapping directory In this directory is the file Sample txt and two more directories Calling and Forwarding To remap calling numbers go to the Calling directory Using a text editor create or open an exm file in one directory For a sample file see the file Sample txt in the CommServer IntLib ExtensionMapping directory To create a section for indicating which voice messaging ports will be monitored for remapping calls enter Range and press Return An exm file can have only one Range section Enter ports followed by the numbers of the voice messaging ports separated by commas Ranges are designated by a hyphen without spaces To monitor all voice messaging ports enter ports on this line Then press Return For example you might enter ports 1 2 5 34 10 To create a section for the remapping rules press Return enter Number Mappings and then press Return Siemens 9751 9006i DTMF Integration Guide lt OL 1747 02 _ Appendix B Remapping Extension Numbers Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Syntax and Examples W An exm file can have only one Number Mappings section Using the wildcards and examples in the following Syntax and Examples section enter one remapping rule on the line Then press Return The rule format is lt original number gt lt new number gt The rules cannot include spaces between di
10. and the server are turned off turn on the expansion chassis before you turn on the server Otherwise the server may not detect the voice cards in the expansion chassis To shut down or restart the Cisco Unity server Exit the Cisco Unity software if it is running by using a procedure in the Exiting the Cisco Unity Software section on page A 1 On the Windows Start menu click Shut Down Click Shut Down or Restart During a restart the Cisco Unity software starts automatically When Cisco Unity starts successfully three tones play and a check mark appears in the Cisco Unity icon in the status area of the taskbar When Cisco Unity does not start successfully two tones play and an X appears in the Cisco Unity icon in the status area of the taskbar Starting the Cisco Unity Software This section provides two procedures for starting the software from the Cisco Unity server and from another computer Siemens 9751 9006i DTMF Integration Guide a2 E OL 1747 02 Appendix A Exiting and Starting the Cisco Unity Software and Server Step 1 Step 2 Step 3 Step 4 Step 5 Starting the Cisco Unity Software W Cisco Unity is a Windows service that is configured to start automatically when you turn on or restart the server Do one of the following procedures only if you exited the Cisco Unity software but did not restart the server Exchange must be running before you start the Cisco Unity software whether
11. assigned to the traditional phone system and Ports 5 through 6 will be assigned to Cisco CallManager If you want to assign fewer than the total voice card ports to the traditional phone system you must first set the Port assignments on the Ports page of the System Administrator then perform the following procedure oL 1747 02 Siemens 9751 9006i DTMF Integration Guide E Appendix Assigning Dialogic Ports for a Dual Phone System Integration A To set the Port assignments in the Registry Caution Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Changing the wrong registry key or entering an incorrect value can cause the server to malfunction Before you edit the registry confirm that you know how to restore it if a problem occurs Note that a typical backup of the Cisco Unity server does not back up the registry Refer to the Restoring the Registry Help topic in Regedit exe or the Restoring a Registry Key Help topic in Regedt32 exe for additional information If you have any questions about changing this registry key setting contact Cisco TAC On the Cisco Unity server click Start gt Run In the Open field enter Regedit and press Enter The Registry Editor appears If you do not have a current backup of the registry click Registry gt Export Registry File and save the registry settings to a file Go to HKEY_LOCAL_MACHINE Sof
12. or not Exchange is installed on the Cisco Unity server Exchange on the If you exited Exchange manually but did not restart the Cisco Unity server Cisco Unity server start Exchange first Exchange starts automatically when you turn on or restart the server Exchange on Exchange must be running on the Exchange server that another server Cisco Unity connects with If Exchange stops for any reason while Cisco Unity is running Cisco Unity will continue to take messages To start the Cisco Unity software from the Cisco Unity server Log on to Windows as a Cisco Unity administrator Right click the Cisco Unity icon in the status area of the taskbar If the Cisco Unity icon is not in the taskbar browse to the Commserver directory and double click AvCsTrayStatus exe Click Start Cisco Unity When Cisco Unity starts successfully three tones play and a check mark appears in the Cisco Unity icon When Cisco Unity does not start successfully two tones play and an X appears in the Cisco Unity icon Press Ctrl Alt Delete then lock or log off Windows to prevent access by unauthorized users If the system uses the automated attendant and you routed calls to the operator before you exited the Cisco Unity software reroute calls to Cisco Unity oL 1747 02 Siemens 9751 9006i DTMF Integration Guide E Appendix A Exiting and Starting the Cisco Unity Software and Server HZ Starting the Cisco Unity Software To start
13. phone systems Follow these steps to set up the dual phone system integration 1 Specify settings for the traditional phone system on the System gt Switch gt Switch page For details see the To specify switch settings for the traditional phone system section on page 2 4 oL 1747 02 Siemens 9751 9006i DTMF Integration Guide Chapter2 Dual Phone System Integration Hs Changing Cisco Unity Administrator Settings A Caution A Specify settings for the traditional phone system before specifying settings for Cisco CallManager You must proceed in this order or the integration may not work 2 Specify settings for Cisco CallManager on the IP Switch page For details see the To specify switch settings for Cisco CallManager section on page 2 5 3 On the Ports page assign port ranges to the traditional phone system first then to CallManager and adjust settings for the ports assigned to each phone system For details see the To modify voice port settings section on page 2 5 4 Select the phone system that subscribers and call handlers use For details see the To select which phone system subscribers and call handlers use section on page 2 7 5 Select the phone system that Cisco Unity uses when dialing out to send message notifications For details see the To select which phone system Cisco Unity uses for message notification section on page 2 7 Caution Step 1
14. the Cisco Unity software from another computer Step 1 Start Internet Explorer and go to http lt Cisco Unity server name gt status If prompted enter the name and password of a Cisco Unity administrator Step2 In the Cisco Unity Status Monitor click the System Status icon the first icon at the top of the page Step3 Click Start Step4 Ifthe system uses the automated attendant and you routed calls to the operator before you exited the Cisco Unity software reroute calls to Cisco Unity Siemens 9751 9006i DTMF Integration Guide na g OL 1747 02 APPENDIX Remapping Extension Numbers The Remapping Feature The extension remapping feature lets you convert the calling numbers and forwarding numbers of calls that Cisco Unity handles to the extensions of your choice This feature is useful for example when the phone system cannot map multiple extension numbers on a subscriber s phone to a single Inbox Remapping can change one or both of the following extension numbers in a call e Calling number the number from which a call originates For example Cisco Unity changes the calling number of calls that the phone system sends it so that the caller ID appears to be a different extension than the one that actually placed the call e Forwarding number the number that a call is going to For example unanswered calls to all line extensions on a single phone can be forwarded to the Inbox of a single subscriber or unanswere
15. 891 The extension 1234 would be remapped to 1189 while extensions 1233 and 1235 would be remapped to 8891 because the rule mapping 1234 appears earlier An exm file might contain the following Range ports 1 2 5 34 10 Number Mappings 2189 1189 3189 1189 4189 1189 BP 225 9277 Siemens 9751 9006i DTMF Integration Guide OL 1747 02 APPENDIX Assigning Dialogic Ports for a Dual Phone System Integration In a dual phone system integration Cisco Unity assigns a voice messaging port to the traditional phone system for every port available on the installed voice cards before assigning voice messaging ports to Cisco CallManager The result is that Cisco Unity may not have enough voice messaging ports remaining to assign to Cisco CallManager The maximum number of voice messaging ports are assigned to the traditional phone system in spite of the settings on the Ports page in the System Administrator For example a dual phone system integration might have the following configuration e A traditional phone system has a four port voice card installed e Cisco CallManager has six Voice Mail ports set up e The Cisco Unity server has a system key enabled for a total of eight ports e The Ports page on System Administrator indicates that Ports 1 and 2 are assigned to the traditional phone system and Ports 3 through 8 are assigned to Cisco CallManager Even so Ports 1 through 4 the total voice card ports will be
16. AV Cisco service provider For details see the To remove the existing AV Cisco TSP section on page 2 9 2 As appropriate remove or add voice cards or uninstall and reinstall the voice card software For information about removing Dialogic voice card software refer to the chapter about voice cards in the Cisco Unity Installation Guide 3 Reinstall the AV Cisco service provider after you have set up the voice cards or reinstalled the voice card software For details see To reinstall the AV Cisco service provider section on page 2 9 4 Adjust the port assignments on the System gt Ports page The voice messaging ports must appear in this order in the list of ports first are all the ports connected to the traditional phone system second are the ports connected to CallManager If you completely remove the traditional phone system you must adjust the port assignments for Cisco CallManager on the System gt Ports page after the voice cards and voice card software used in the integration with the traditional phone system have been removed Siemens 9751 9006i DTMF Integration Guide 28 E OL 1747 02 Chapter2 Dual Phone System Integration Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Changing the Number of Installed Ports i To remove the existing AV Cisco TSP On the Cisco Unity server log on to Windows as an ad
17. Cisco Systems Siemens 9751 9006i DTMF Integration Guide Cisco Unity Revised November 4 2001 Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Text Part Number OL 1747 02 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED
18. DTMF Integration Guide ia OL 1747 02 _ Chapter 1 Siemens 9751 9006i DTMF Integration Step 1 Step 2 Programming the Phone System W To program the phone system for analog ports Use the ADDDPLN command to create an extension for each voice messaging port and for the hunt group pilot number Each extension must have the following parameters set while the remaining parameters keep their default values Table 1 1 ADDDPLWN Parameter Settings Parameter Required Setting DGTS e lt first extension gt amp amp lt last extension gt for voice messaging port numbers e lt hunt group pilot number gt DPLN 0 CPS leave field blank DAR e STN for voice messaging port numbers e HUNT for hunt group pilot number CHECK N Use the ADDSCSU command to create the first SLMA voice messaging port that answers calls Each voice messaging port answering calls must have the following parameters while the remaining parameters keep their default values Table 1 2 ADDSCSU Parameter Settings for Answering Ports Parameter Required Setting STNO lt the extension number gt PEN lt the port equipment number gt DPLN 0 ITR 0 COS1 lt a standard class of service gt COS2 lt a standard class of service gt COSX leave field blank PUBSCR lt the PSTN prefix plus the extension number gt OL 1747 02 Siemens 9751 9006i DTMF Integration Guide Chapter1 Siemens 9751 9006i DTMF
19. Integration W Programming the Phone System Table 1 2 ADDSCSU Parameter Settings for Answering Ports Parameter Required Setting NYTPE NAT ACTCDE leave field blank HTLNIDX leave field blank DEVFUNC EXTVCML INS Y LCRCOSV1 0 LCRCOSV2 0 Step3 Repeat Step 2 for each remaining SLMA voice messaging port that answers calls Step4 Use the ADDSCSU command to create the first SLMA voice messaging port the sets MWIs Each voice messaging port that sets MWIs must have the following parameters while the remaining parameters keep their default values Table 1 3 ADDSCSU Parameter Settings for MWI Ports Parameter Required Setting STNO lt the extension number gt PEN lt the port equipment number gt DPLN 0 ITR 1 assign the port to an ITR group that can dial subscribers but can t be dialed by subscribers COSI lt a class of service with only MSCWCAP message waiting capability gt COS2 lt a class of service with only MSCWCAP message waiting capability gt COSX leave field blank PUBSCR lt the PSTN prefix plus the extension number gt NYTPE NAT ACTCDE leave field blank Siemens 9751 9006i DTMF Integration Guide OL 1747 02 Chapter1 Siemens 9751 9006i DTMF Integration Programming the Phone System W Table 1 3 ADDSCSU Parameter Setting
20. Step5 Click the Save icon Step6 In the navigation bar click Call Transfer to go to Subscribers gt Subscribers gt Call Transfer for Example Subscriber For more information on transfer settings refer to the Subscriber Template Call Transfer Settings section in the Help for the Cisco Unity Administrator Siemens 9751 9006i DTMF Integration Guide i12 OL 1747 02 _ Chapter 1 Siemens 9751 9006i DTMF Integration Step7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 Step 1 Step 2 Step 3 Step 4 Step 5 Testing the Integration W Under Transfer Incoming Calls click Yes Ring Subscriber s Extension and confirm that the extension number is for Phone 1 Under Transfer Type click Release to Switch Click the Save icon In the navigation bar click Messages to go to Subscribers gt Subscribers gt Messages for Example Subscriber Under Message Waiting Indicators MWIs check Use MWI for Message Notification In the Extension field enter x Click the Save icon Open the Status Monitor by doing one of the following e In Internet Explorer go to http lt server name gt web sm e Double click the desktop shortcut to the Status Monitor e Inthe Windows systray right click the Cisco Unity icon and click Status Monitor To test an external call with release transfer From Phone 2 enter the access code necessary to get an outside line then enter the number outside caller
21. ack IOS IP TV LightStream MICA Network Registrar Packet PIX Post Routing Pre Routing RateMUX Registrar SlideCast StrataView Plus Stratm SwitchProbe TeleRouter and VCO are registered trademarks of Cisco Systems Inc and or its affiliates in the U S and certain other countries All other trademarks mentioned in this document or Web site are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0110R Siemens 9751 9006i DTMF Integration Guide Copyright 2001 Cisco Systems Inc All rights reserved CHAPTER 1 CHAPTER 2 CONTENTS Preface v Purpose v Audience v Organization vi Conventions vi Cisco Unity Documentation vii Obtaining Documentation ix Obtaining Technical Assistance x Siemens 9751 9006i DTMF Integration 1 1 Integration Overview 1 1 Integration Description 1 3 Programming the Phone System 1 4 Configuring Cisco Unity for the Integration 1 10 Testing the Integration 1 12 Dual Phone System Integration 2 1 Dual Phone System Integration Overview 2 1 Changing Cisco Unity Administrator Settings 2 3 Changing the Number of Installed Ports 2 8 oL 1747 02 Siemens 9751 9006i DTMF Integration Guide E Contents appennix A Exiting and Starting the Cisco Unity Software and Server A 1 Exiting the Cisco Unity Software A 1 Shutting Down or Restarting the Cisco Unity Server A 2 Starting t
22. ation Cisco Unity answers with the opening greeting oL 1747 02 Siemens 9751 9006i DTMF Integration Guide Chapter1 Siemens 9751 9006i DTMF Integration W Programming the Phone System Integration Features The Siemens 9751 9006i integration with Cisco Unity provides the following features Call forward to personal greeting When an incoming call is routed to an unanswered or busy extension the call is forwarded to the voice mail of the subscriber The caller then hears the personal greeting of the subscriber and can leave a message Message waiting indication When a message is waiting for a subscriber Cisco Unity notifies the phone system to activate the message waiting indicator MWI on the subscriber s extension a lamp or a stutter dial tone If your phone system uses the CorNet network all the integration features will be available and will function normally Programming the Phone System If you use programming options other than those supplied in the following procedure the performance of the integration may be affected If you want to remap extension numbers for example when multiple subscribers use a single phone or when multiple extension numbers on a single phone should go to a single subscriber greeting see Appendix B Remapping Extension Numbers Perform one of the following procedures to match the voice connectivity between the phone system and Cisco Unity Siemens 9751 9006i
23. ator Go to System gt Licensing gt Licensed Features In the Integration field confirm that the setting is Analog for a single phone system integration or Multiple Integrations for a dual phone system integration Siemens 9751 9006i DTMF Integration Guide OL 1747 02 _ Chapter 1 Siemens 9751 9006i DTMF Integration Step 4 Step 5 Step 6 Step 7 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Configuring Cisco Unity for the Integration W If the setting is not Analog or Multiple Integrations contact your sales representative for the necessary system key Go to System gt Switch Confirm that the settings match those in Table 1 9 If the settings are incorrect integration features may not be enabled Table 1 9 Switch Settings Switch Parameter Required Setting Manufacturer Siemens Model Hicom 300E Switch PBX Software Version All Integration Analog If necessary edit the codes that turn message waiting indication on and off The MWI codes are located in the Active Switch Setting area at the top of the Switch Settings page Click the Save icon To enter port settings In the Cisco Unity Administrator go to System gt Ports Select a port in the table Indicate the settings for the port If you are setting up a hunt group use the first voice messaging ports for incoming calls and the last ports to dial out This helps minimize the possibility of a collision in which an i
24. ch In the Set Active Switch Type section enter values as shown in the following table Table 2 1 Switch Settings Switch Parameter Required Setting Manufacturer Cisco Model CallManager Switch PBX software version 3 01 or later Integration TAPI Click Set As Active then click OK in the Warning dialog box In the Access Code field enter the trunk access code that Cisco Unity must dial to transfer calls to the traditional phone system from Cisco CallManager The access code is the same number that subscribers on Cisco CallManager dial to reach someone on the traditional phone system Click the Save icon then click OK in the Warning dialog box To modify voice port settings Go to System gt Ports oL 1747 02 Siemens 9751 9006i DTMF Integration Guide E Chapter2 Dual Phone System Integration Hs Changing Cisco Unity Administrator Settings Step 2 A In the Port Assignments section indicate the range of ports to be assigned to the traditional phone system The port range for the traditional phone system is port 1 through x where x is the number of ports on the installed voice cards Do not assign more ports to the traditional phone system than the number of ports on the voice cards Caution Step 3 Step 4 Step 5 Step 6 A If you assign fewer voice ports to the traditional phone system than are available on the installed voice cards you must edit the registry for this port
25. d calls to phones not assigned to subscribers can be forwarded to the Inbox of a supervisor Setting Up Cisco Unity to Remap Extension Numbers This section includes a procedure for enabling the remapping feature There are also examples of extension remapping syntax Siemens 9751 9006i DTMF Integration Guide oL 1747 02 g Bi Appendix B Remapping Extension Numbers HZ Setting Up Cisco Unity to Remap Extension Numbers Step 1 Step 2 Step 3 Step 4 Step 5 By performing the procedure you can create multiple files in either or both of two directories e In the Calling directory one or more exm files remap caller ID numbers e Inthe Forwarding directory one or more exm files remap numbers that Cisco Unity provides with calls it forwards Creating remapping instructions in an exm file in a directory remaps only the type of extension number that the directory is named for For example if you want to remap only the extensions that Cisco Unity provides with calls it forwards you must enter the instructions in an exm file in the Forwarding directory the Calling directory needs no file in this case In each directory you can have several exm files with different file names but the same exm extension to help organize the remapping information for example Ports_1 12 exm and Ports_13 24 exm Cisco Unity reads all files that have the exm extension in these directories To remap extension numbers On the Cisco
26. doc cisco com To submit your comments by mail write to the following address Attn Document Resource Connection Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 9883 We appreciate your comments Obtaining Technical Assistance Cisco provides Cisco com as a starting point for all technical assistance Customers and partners can obtain documentation troubleshooting tips and sample configurations from online tools For Cisco com registered users additional troubleshooting tools are available from the TAC website Cisco com Cisco com is the foundation of a suite of interactive networked services that provides immediate open access to Cisco information and resources at anytime from anywhere in the world This highly integrated Internet application is a powerful easy to use tool for doing business with Cisco Cisco com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity Through Cisco com you can find information about Cisco and our networking solutions services and programs In addition you can resolve technical issues with online technical support download and test software packages and order Cisco learning materials and merchandise Valuable online skill assessment training and certification programs are also available Siemens 9751 9006i DTMF Integration Guide a OL 1747 02 Preface Obtaining Technical Assistanc
27. e W Customers and partners can self register on Cisco com to obtain additional personalized information and services Registered users can order products check on the status of an order access technical support and view benefits specific to their relationships with Cisco To access Cisco com go to the following website http www cisco com Technical Assistance Center The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract Contacting TAC by Using the Cisco TAC Website If you have a priority level 3 P3 or priority level 4 P4 problem contact TAC by going to the TAC website http www cisco com tac P3 and P4 level problems are defined as follows e P3 Your network performance is degraded Network functionality is noticeably impaired but most business operations continue e P4 You need information or assistance on Cisco product capabilities product installation or basic product configuration In each of the above cases use the Cisco TAC website to quickly find answers to your questions To register for Cisco com go to the following website http www cisco com register If you cannot resolve your technical issue by using the TAC online resources Cisco com registered users can open a case online by using the TAC Case Open tool at the following website http www cisco com tac caseopen
28. e notification you can select which phone system Cisco Unity dials out on when notifying subscribers of new messages Note that changes made to subscriber templates do not affect existing subscribers Step 1 In Cisco Unity Administrator go to the appropriate page e Subscribers gt Subscriber Template gt Message Notification e Subscribers gt Message Notification oL 1747 02 Siemens 9751 9006i DTMF Integration Guide Chapter2 Dual Phone System Integration HT Changing the Number of Installed Ports Step 2 Step 3 A For each device in the Switch list select the phone system that Cisco Unity uses to dial out when notifying subscribers of new messages Each notification device can be associated with a specific phone system except for text pagers Cisco Unity uses the phone system specified on the subscriber template s Profile page as the default Adjust other settings as appropriate For more information see the online Help in the Cisco Unity Administrator Caution The selected phone system must have at least one port set to dial out for message notifications on the System gt Ports page If the selected phone system does not have any ports set for this function notifications will fail Changing the Number of Installed Ports After the dual phone system integration is set up if you need to add or remove voice cards or uninstall voice card software follow these steps 1 Remove the existing
29. ed Confirm that the MWI on Phone is activated The activated MWI means that the phone system and Cisco Unity are successfully integrated for turning on MWIs To test an internal call with release transfer From Phone 1 enter the internal pilot number for Cisco Unity When asked for your password enter 12345 Hearing the request for your password means that the phone system sent the necessary call information to Cisco Unity which correctly interpreted the information Confirm that you hear the recorded voice name for Example Subscriber Hearing the voice name means that Cisco Unity correctly identified the subscriber by the extension When asked whether you want to listen to your messages press 1 After listening to the message press 3 to delete the message Confirm that the MWI on Phone 1 is deactivated The deactivated MWI means that the phone system and Cisco Unity are successfully integrated for turning off MWIs Hang up Phone 1 On the Status Monitor confirm that the state of the port handling the call changes to Idle This state means that the port was successfully released when the call ended Siemens 9751 9006i DTMF Integration Guide OL 1747 02 _ Chapter 1 Siemens 9751 9006i DTMF Integration Step 1 Step 2 Step 3 Step 4 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Testing the Integration W To set up supervised transfer on Cisco Unity In the Cisco Unity Ad
30. gits However the numbers must be separated by a comma and a single space Wildcard characters cannot appear at the beginning of a number For all remaining rules repeat Step 6 Save and close the exm file To remap forwarding numbers go to the directory CommServer IntLib ExtensionMapping Forwarding Perform Steps 3 through 8 For extension remapping to take effect restart the Cisco Unity software For more information see Appendix A Exiting and Starting the Cisco Unity Software and Server Syntax and Examples Table B 1 lists the wildcard characters you can use in the exm files Table B 1 Wildcard Characters Wildcard Result Matches zero or more digits Matches exactly one digit Use as a placeholder for a single digit Table B 2 gives examples for the syntax and results of rules in the exm files oL 1747 02 Siemens 9751 9006i DTMF Integration Guide E Appendix B Remapping Extension Numbers W Syntax and Examples Table B 2 Syntax Examples Rule Original Number New Number 2189 1189 2189 1189 3189 1189 3189 1189 4189 1189 4189 1189 2777 1229 2189 1189 2291 1291 3727 1222 3189 1189 3291 1291 8727 61 8000 61000 8765 61765 123 44 12300 4400 12385 4485 Cisco Unity executes rules in the order they appear in the exm file For example the exm file might contain the following rules 1234 1189 3189 1189 4189 1189 123 8
31. he Cisco Unity Software A 2 aprpennix B Remapping Extension Numbers B 1 The Remapping Feature B 1 Setting Up Cisco Unity to Remap Extension Numbers B 1 Syntax and Examples B 3 appenpix C Assigning Dialogic Ports for a Dual Phone System Integration C 1 Siemens 9751 9006i DTMF Integration Guide OL 1747 02 Preface This preface describes the purpose audience organization and conventions of the Siemens 9751 9006i DTMF Integration Guide It also provides information on how to obtain related documentation Purpose The Siemens 9751 9006i DTMF Integration Guide provides instructions for integrating the phone system with the Cisco Unity voice messaging system This guide includes e An overview of the process e The requirements for setting up the integration e A description of how the integration works e The features supported by the integration e Descriptions of procedural tasks Audience The Siemens 9751 9006i DTMF Integration Guide is written for technicians who configure the phone system and Cisco Unity to work with each other This guide requires knowledge of and access to both the phone system and the voice messaging system Siemens 9751 9006i DTMF Integration Guide oL 1747 02 E Preface W Organization Organization Chapter 1 of the Siemens 9751 9006i DTMF Integration Guide describes the steps needed to integrate the phone system and the voice messaging system Chapter 2 describes
32. hone system connected to the voice cards in the Cisco Unity server e The phone system ready for the integration as described in the documentation for the phone system Siemens 9751 9006i DTMF Integration Guide E OL 1747 02 _ Chapter 1 Siemens 9751 9006i DTMF Integration Integration Description W Cisco Unity Server e The Dialogic D 41EPCI D 120JCT LS or D 120JCT Euro voice cards installed e Cisco Unity installed and ready for the integration as described in the Cisco Unity Installation Guide e Asystem key that enables the integration and the appropriate number of voice messaging ports Integration Description The Siemens 9751 9006i phone system communicates with the Cisco Unity server by using DTMF sequences The voice messaging lines from the phone system connect to the analog voice cards in the Cisco Unity server Figure 1 1 shows the required connections Figure 1 1 Connections Between the Phone System and Cisco Unity yO p al z j Phone system Cisco Unity server Analog lines The phone system sends the following information with forwarded calls e The extension of the called party e The extension of the calling party for internal calls Cisco Unity uses this information to answer the call appropriately For example a call forwarded to Cisco Unity is answered with the personal greeting of the subscriber If the phone system routes the call to Cisco Unity without this inform
33. ide Web at the following sites e http www cisco com e http www china cisco com e http www europe cisco com Documentation CD ROM Cisco documentation and additional literature are available in a CD ROM package which ships with your product The Documentation CD ROM is updated monthly and may be more current than printed documentation The CD ROM package is available as a single unit or as an annual subscription Ordering Documentation Cisco documentation is available in the following ways e Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace http www cisco com cgi bin order order_root pl e Registered Cisco com users can order the Documentation CD ROM through the online Subscription Store http www cisco com go subscription e Nonregistered Cisco com users can order documentation through a local account representative by calling Cisco corporate headquarters California USA at 408 526 7208 or in North America by calling 800 553 NETS 6387 Siemens 9751 9006i DTMF Integration Guide oL 1747 02 ix Preface W Obtaining Technical Assistance Documentation Feedback If you are reading Cisco product documentation on the World Wide Web you can submit technical comments electronically Click Feedback in the toolbar and select Documentation After you complete the form click Submit to send it to Cisco You can e mail your comments to bug
34. igure Cisco Unity for the integration See the Configuring Cisco Unity for the Integration section on page 1 10 4 Test the integration See the Testing the Integration section on page 1 12 Siemens 9751 9006i DTMF Integration Guide I OL 1747 02 EEN Chapter1 Siemens 9751 9006i DTMF Integration W integration Overview Requirements The Siemens 9751 9006i integration supports configurations of the following components Phone System e Siemens 9751 9006i Release 9005 is not supported e Software version 9006 1 or 9006 2 For version 9006 1 these patches are required S50245 Source code corrected at Release 6 1 bind KV18 corrects the information displayed for calls the automated attendant forwards S50533 Incorporated in Patch Package A bind KV19 allows attendant console to send DRMF internally S50551 Incorporated in Patch Package B bind KV19 provides 600 ms of disconnect tone on the EXTVCML ports S50655 Incorporated in Patch Package G bind KV19 allows supervised transfers on EXTVCML ports S50751 Incorporated in Patch Package J bind KV19 allow the MB key to be associated with the REPDIAL key When a change is made to a subscriber extension this patch turns off the MWI S50775 Incorporated in Patch Package K bind KV 19 corrects TDM crosstalk problems e A SLMA interface channel for each voice messaging port e The voice messaging ports in the p
35. ministrator Stop Cisco Unity right click the Cisco Unity icon in the system tray then click Stop Unity On the Windows Start menu click Settings gt Control Panel gt Add Remove Programs In the list click AV Cisco TSP Click Remove Click Yes Close Control Panel To reinstall the AV Cisco service provider On the Cisco Unity server log on to Windows as an administrator On the Windows Start menu click Settings gt Control Panel Double click Phone and Modem Options The Phone and Modem Options dialog box appears Click the Advanced tab Click Add The Add Driver dialog box appears Click AV Cisco Service Provider then click Add A dialog box appears confirming the installation of the TSP Click OK to close the dialog box Click Close to close the Phone and Modem Options dialog box Close Control Panel Restart the Cisco Unity server oL 1747 02 Siemens 9751 9006i DTMF Integration Guide Chapter2 Dual Phone System Integration HT Changing the Number of Installed Ports Siemens 9751 9006i DTMF Integration Guide P2410 i OL 1747 02 APPENDIX A Exiting and Starting the Cisco Unity Software and Server Exiting the Cisco Unity Software This section provides two procedures for exiting the software from the Cisco Unity server and from another computer To exit the Cisco Unity software from the Cisco Unity server Step 1 If the system uses the automated attendant route all calls
36. ministrator go to Subscribers gt Subscribers gt Call Transfer If Example Subscriber is not displayed click the Find icon the magnifying glass in the title bar then click Find and select Example Subscriber in the list that appears For more information on transfer settings refer to the Subscriber Template Call Transfer Settings section in the Help for the Cisco Unity Administrator Under Transfer Type click Supervise Transfer Set the Rings to Wait For field to 3 Click the Save icon To test supervised transfer From Phone 2 enter the access code necessary to get an outside line then enter the number outside callers use to dial directly to Cisco Unity On the Status Monitor note the port that handles this call When you hear the opening greeting enter the extension for Phone Hearing the opening greeting means that the port is configured correctly Confirm that Phone rings and that you do not hear a ringback tone on Phone 2 Instead you should hear the indication your phone system uses to mean that the call is on hold for example music or beeps Do not answer Phone 1 and confirm that the state of the port handling the call remains Busy This state and hearing an indication that you are on hold mean that Cisco Unity is supervising the transfer Confirm that after three rings you hear the greeting for Example Subscriber Hearing the greeting means that Cisco Unity successfully recalled the supe
37. mpact disc and on Cisco com at http www cisco com univercd cc td doc product voic e c_unity index htm Also available as Online Documentation in the Cisco Unity Administrator Cisco Unity Troubleshooting Guide Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco com at http www cisco com univercd cc td doc product voic e c_unity index htm Also available as Online Documentation in the Cisco Unity Administrator Cisco Unity User Guide Available in print and in PDF format on the Cisco Unity Documentation compact disc and on Cisco com at http www cisco com univercd cc td doc product voic e c_unity index htm Cisco Unity at a Glance for Standard Available in print and in PDF format on the Conversation card Cisco Unity Documentation compact disc and on Cisco com at http www cisco com univercd cc td doc product voic e c_unity index htm Cisco Unity at a Glance for Optional Available in print and in PDF format on the Conversation card Cisco Unity Documentation compact disc and on Cisco com at http www cisco com univercd cc td doc product voic e c_unity index htm Siemens 9751 9006i DTMF Integration Guide xi OL 1747 02 Preface Obtaining Documentation W Obtaining Documentation The following sections provide sources for obtaining documentation from Cisco Systems World Wide Web You can access the most current Cisco documentation on the World W
38. ncoming call arrives on a port at the same time that Cisco Unity takes the port off hook to dial out Type the extension for the port Repeat Steps 2 through 4 for the remaining ports Click the Save icon oL 1747 02 Siemens 9751 9006i DTMF Integration Guide Chapter1 Siemens 9751 9006i DTMF Integration E Testing the Integration Step7 For the settings to take effect exit and restart the Cisco Unity software For more information see Appendix A Exiting and Starting the Cisco Unity Software and Server Testing the Integration To test whether Cisco Unity and the phone system are integrated correctly perform the procedures in the order listed If any of the steps indicates a failure see the following documentation as appropriate e The installation guide for the phone system e Cisco Unity Troubleshooting Guide e This integration guide To set up the test configuration Step 1 Set up two test extensions Phone 1 and Phone 2 on the same phone system that Cisco Unity is connected to Step2 Set Phone 1 to forward calls to the Cisco Unity pilot number when calls are not answered Step3 In the Cisco Unity Administrator go to Subscribers gt Subscribers gt Profile If Example Subscriber is not displayed click the Find icon the magnifying glass in the title bar then click Find and select Example Subscriber in the list that appears Step4 In the Extension field enter the extension of Phone 1
39. ng sequence to transfera FPN call Dialing sequence to reconnect Ring No Answer FPP a call Busy FPP Siemens 9751 9006i DTMF Integration Guide oL 1747 02 EN Chapter1 Siemens 9751 9006i DTMF Integration W Configuring Cisco Unity for the Integration Step 10 Program each phone to forward calls to the pilot number assigned to the voice messaging ports based on one of the following Cisco Unity call transfer types shown in Table 1 8 Table 1 8 Call Transfer Types Transfer Type Usage Release transfer Program the phone to forward calls to the pilot blind transfer number when e The extension is busy e The call is not answered Supervised transfer Program the phone to forward calls to the pilot number only when the call is not answered Confirm that call forwarding is disabled when the extension is busy Configuring Cisco Unity for the Integration Step 1 Step 2 Step 3 After ensuring that the Cisco Unity server is ready for the integration by completing the appropriate tasks in the Cisco Unity Installation Guide perform the following procedures to confirm that the integration is enabled and to enter the port settings To confirm that the integration is enabled On the Cisco Unity server go to the Cisco Unity Administrator by doing one of the following e In Internet Explorer go to http lt server name gt web sa e Double click the desktop shortcut to the Cisco Unity Administr
40. omething that could result in equipment damage or loss of data Cisco Unity Documentation Table 2 Cisco Unity Documentation Set Location Document Cisco Unity Customization Worksheets Available in PDF format on the Cisco Unity Documentation compact disc and on Cisco com at http www cisco com univercd cc td doc product voic e c_unity index htm Cisco Unity Release Notes Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco com at http www cisco com univercd cc td doc product voic e c_unity index htm Also available on the Cisco Software Center website at http www cisco com cgi bin tablebuild pl unity AV Cisco TSP Release Notes Available in HTML and PDF formats on Cisco com at http www cisco com univercd cc td doc product voic e c_unity index htm Also available on the Cisco Software Center website at http www cisco com cgi bin tablebuild pl unity Cisco Unity Installation Guide Available in print and in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco com at http www cisco com univercd cc td doc product voic e c_unity index htm oL 1747 02 Siemens 9751 9006i DTMF Integration Guide Preface WE Cisco Unity Documentation Table 2 Cisco Unity Documentation Set Document Location Cisco Unity System Administration Guide Available in HTML and PDF formats on the Cisco Unity Documentation co
41. rvised transfer call During the greeting hang up Phone 2 oL 1747 02 Siemens 9751 9006i DTMF Integration Guide Chapter1 Siemens 9751 9006i DTMF Integration E Testing the Integration Step 8 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 On the Status Monitor confirm that the state of the port handling the call changes to Idle This state means that the port was successfully released when the call ended To return Example Subscriber to the default settings In the Cisco Unity Administrator go to Subscribers gt Subscribers gt Call Transfer If Example Subscriber is not displayed click the Find icon the magnifying glass in the title bar then click Find and select Example Subscriber in the list that appears Under Transfer Incoming Calls click No Send Directly to Subscriber s Greeting In the navigation bar click Profile to go to Subscribers gt Subscribers gt Profile In the Extension field enter 99990 Click the Save icon In the navigation bar click Messages to go to Subscribers gt Subscribers gt Messages for Example Subscriber Under Message Waiting Indicators MWIs uncheck Use MWI for Message Notification Click the Save icon Siemens 9751 9006i DTMF Integration Guide ie i OL 1747 02 CHAPTER Dual Phone System Integration Cisco Unity can be integrated with one each of the following phone systems at the same time e A traditional
42. s for MWI Ports Parameter Required Setting HTLNIDX leave field blank DEVFUNC ANATE MSGWLMP N SPECL leave field blank DIAL DTMF DLIDX leave field blank INS Y SPDC1 leave field blank SPDC2 leave field blank SPDI leave field blank LCROSD1 leave field blank LCROSD2 leave field blank LCRCOSV1 leave field blank LCRCOSV2 leave field blank FAXSERV leave field blank DTS N AVD N CDIDX leave field blank All MWIs on subscriber extensions are turned off when the phone system restarts To reset MWIs run the phone system Message Waiting Refresh utility on menu 13 5 If you use the broken dial tone for MWIs subscribers can confuse the MWIs with the stutter dial tone that the phone system uses for another purpose Step5 Repeat Step 4 for each remaining SLMA voice messaging port that sets MWIs Step6 Use the ADDHUNT command to create a hunt group for the answering voice messaging ports All subscriber phones will use this hunt group to reach Cisco Unity The hunt group must have the following parameters while the remaining parameters keep their default values Siemens 9751 9006i DTMF Integration Guide ou 1747 02 7 Chapter1 Siemens 9751 9006i DTMF Integration W Programming the Phone System Table 1 4 ADDHUNT Parameter Settings Parameter Required Setting TYPE VCE AC lt the pilot number of the hunt group gt DPLN 0 STNP lt the extension numbers of the answering voice messaging ports gt
43. s use to dial directly to Cisco Unity On the Status Monitor note the port that handles this call When you hear the opening greeting enter the extension for Phone Hearing the opening greeting means that the port is configured correctly Confirm that Phone rings and that you hear a ringback tone on Phone 2 Hearing a ringback tone means that Cisco Unity released the call and transferred it to Phone 1 Do not answer Phone 1 and confirm that the state of the port handling the call changes to Idle This state means that release transfer succeeds oL 1747 02 Siemens 9751 9006i DTMF Integration Guide Chapter1 Siemens 9751 9006i DTMF Integration E Testing the Integration Step 6 Step 7 Step 8 Step 9 Step 10 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Confirm that after the number of rings that the phone system is set to wait the call is forwarded to Cisco Unity and that you hear the greeting for Example Subscriber Hearing the greeting means that the phone system forwarded the unanswered call and the call forward information to Cisco Unity which correctly interpreted the information On the Status Monitor note the port that handles this call Leave a message for Example Subscriber and hang up Phone 2 On the Status Monitor confirm that the state of the port handling the call changes to Idle This state means that the port was successfully released when the call end
44. the steps needed for a dual phone system integration an integration of the voice messaging system with both Cisco CallManager and a traditional circuit switched phone system at the same time Conventions The Siemens 9751 9006i DTMF Integration Guide uses the following conventions Table 1 Siemens 9751 9006i DTMF Integration Guide conventions Convention Description boldfaced text Boldfaced text is used for e Key and button names Example Click OK e Information that you enter Example Enter Administrator in the User Name box lt gt angle brackets Angle brackets are used around parameters for which you supply a value Example In the Command Prompt window enter ping lt IP address gt hyphen Hyphens separate keys that must be pressed simultaneously for example Ctrl Alt Delete gt right angle bracket A right angle bracket is used to separate selections that you make e On menus Example On the Windows Start menu click Settings gt Control Panel gt Phone and Modem Options e In the navigation bar of the Cisco Unity Administrator Example Go to System gt Configuration gt Settings Siemens 9751 9006i DTMF Integration Guide OL 1747 02 Preface Cisco Unity Documentation The Siemens 9751 9006i DTMF Integration Guide also uses the following convention A Caution Means reader be careful In this situation you might do s
45. to the operator Step2 Log on to Windows as a Cisco Unity administrator Step3 Right click the Cisco Unity icon in the status area of the taskbar If the Cisco Unity icon is not in the taskbar browse to the Commserver directory and double click AvCsTrayStatus exe Step4 Click Stop Cisco Unity Cisco Unity stops running when all calls are finished An X then appears in the Cisco Unity icon Step5 Press Ctrl Alt Delete then lock or log off Windows to prevent access by unauthorized users To exit the Cisco Unity software from another computer Step 1 If the system uses the automated attendant route all calls to the operator Siemens 9751 9006i DTMF Integration Guide oL 1747 02 ESN Appendix A Exiting and Starting the Cisco Unity Software and Server W Shutting Down or Restarting the Cisco Unity Server Step 2 Step 3 Step 4 Start Internet Explorer and go to http lt Cisco Unity server name gt status If prompted enter the name and password of a Cisco Unity administrator In the Cisco Unity Status Monitor under Shutting Down Unity choose a method Cisco Unity stops running after all calls are finished or Cisco Unity interrupts calls in progress with a voice message disconnects all calls then stops running Click Shut Down Shutting Down or Restarting the Cisco Unity Server Step 1 Step 2 Step 3 If an expansion chassis is connected to the Cisco Unity server and if both the expansion chassis
46. tware Active Voice MIU 1 0 Initialization Servi ceProvider lt x gt where lt x gt is a number You will find several subkeys with this name Locate the subkey in which the value Service Provider Name is D41MT TSP In this subkey in the Edit menu click New gt DWORD Value A new value appears in the subkey Enter the name DeviceID Lower Bound and press Enter Double click the DeviceID Lower Bound value The Edit DWORD Value dialog box appears In the Value Data field enter 1 and click OK in the Edit menu click New gt DWORD Value A new value appears in the subkey Enter the name DeviceID Upper Bound and press Enter Double click the DeviceID Upper Bound value The Edit DWORD Value dialog box appears In the Value Data field enter the number of Dialogic ports you want to assign and click OK Siemens 9751 9006i DTMF Integration Guide OL 1747 02 Appendix C Assigning Dialogic Ports for a Dual Phone System Integration Step 14 Close the Registry Editor Step 15 For the settings to take effect exit and restart the Cisco Unity software For more information see Appendix A Exiting and Starting the Cisco Unity Software and Server Siemens 9751 9006i DTMF Integration Guide oL 1747 02 acs Appendix Assigning Dialogic Ports for a Dual Phone System Integration Siemens 9751 9006i DTMF Integration Guide lt a OL 1747 02
47. y Administrator settings See the Changing Cisco Unity Administrator Settings section on page 2 3 Integration Steps When a Traditional Phone System Is Already Installed Follow these steps to set up the dual phone system integration when the traditional phone system is already installed and Cisco CallManager is being newly installed 1 Install Cisco CallManager 2 Integrate Cisco CallManager and Cisco Unity See the Cisco CallManager Integration Guide located on the Cisco Unity Documentation compact disc and on Cisco com at http www cisco com univercd cc td doc product voice c_unity index htm 3 Change the Cisco Unity Administrator settings See the Changing Cisco Unity Administrator Settings section on page 2 3 Integration Steps When Cisco CallManager Is Already Installed Follow these steps to set up the dual phone system integration when Cisco CallManager is already installed and a traditional phone system is being newly installed 1 Remove the existing AV Cisco TSP on Cisco Unity See the To remove the existing AV Cisco TSP section on page 2 9 2 Install the traditional phone system 3 Integrate the traditional phone system and Cisco Unity See the instructions earlier in this integration guide Siemens 9751 9006i DTMF Integration Guide 22 E OL 1747 02 Chapter2 Dual Phone System Integration Requirements Changing Cisco Unity Administrator Settings W Reinstall the AV Cisco TSP
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