2Wire 2701HGV-W Owner's Manual
Contents
1. USB Connection DSL filter USB cable Gateway 2701 Figure 3 Gateway Connected Via USB 1 Connect the provided AC power adapter from the 2Wire gateway s POWER port to an electrical outlet The POWER light on the front of the gateway should be green Connect the provided blue USB cable from the gateway s USB port to the USB port on your computer Connect the provided gray telephone cable from the gateway s PHONE LINE port to a telephone jack with DSL service Connect the First Computer to the Gateway Install the 2Wire Gateway USB Driver Windows 1 Power on your computer and place the 2Wire CD in your computer s CD ROM drive 2 If the Add Hardware Wizard displays follow the on screen instructions If prompted to identify where to search for drivers deselect Floppy Disk drive and check CD ROM drive 3 After the driver installs click Finish to complete the driver installation The Setup Wizard will resume when your PC has rebooted CD ROM after installing the 2Wire gateway USB drivers After the Windows 98 updates are complete remove the Windows 98 CD and reinsert the 2Wire CD into your CD ROM prior to rebooting your PC Note Microsoft Windows 98 users may be prompted to insert the Windows 98 installation Install the 2Wire Gateway USB Driver Macintosh Note The 2Wire gateway supports USB for Macintosh OS 8 6 9 2 10 1 4 10 1 5 10 2 0 10 2 1 to 10 2 6 10 3 3 to 10 3 92. phone line Check to make sure that all telephone equipment is attached to a phone line filter For detailed information about phone line filters and installation please click on the link below Phone Line Filter Information Do not show me DSL filter warnings in the future DONE 15 Diagnostics Broadband Link is Currently Not Available DSL Connection Issue This error message is displayed because the gateway was unable to establish a broadband network connection Check to ensure that all cables are correctly connected and the cable end securely attached to the port In addition verify that you are connecting on or after the date specified by your service provider for DSL service availability The Broadband Link is Currently Not Available Error DSL Failed to Connect The system s internal DSL modem does not currently detect a DSL signal or is having problems connecting To restore your Internet connection 1 Verify thatthe telephone cable is still properly connected between a working wall jack and the system port labeled PHONE LINE N If your system is connected to a DSL phone filter make sure itis connected to the jack labeled DSL HPNA e Make sure that ALL phones answering machines or other devices which connect to a phone jack have a DSL phone filter attached If you have never had a working DSL Internet connection it s possible your DSL service has not yet been turned on Cont
3. s PHONE LINE port to the DSL filter jack labeled DSL HPNA 20 Appendix A Install the Gateway on Other Operating Systems 4 Connect the yellow Ethernet cable provided with the gateway from a LOCAL ETHERNET port on the gateway to your computer s Ethernet port 5 Proceed to Configuring the Internet Connection on page 22 USB Connection Note Connecting your computer to the gateway using USB requires an available USB port Only one Windows or Macintosh computer can be directly connected to the 2Wire gateway using the USB connection The following instructions are for Macintosh computers running OS 9 x Computer with USB port DSL filter USB cable Gateway 2701 Figure 8 Gateway Connected Via USB Macintosh 1 Install DSL phone filters according to the instructions on page 2 2 Insert the 2Wire CD in the computer s CD ROM drive 3 Double click the 2Wire CD icon on your desktop 4 Double click 2Wire USB to begin the driver installation 5 If you have set up an administrator name and password the Authenticate screen opens Enter your administrator name and password and click OK 21 Appendix A Install the Gateway on Other Operating Systems 10 11 Follow the on screen instructions When the driver installation is complete you will be prompted to restart your computer After your computer restarts connect the provided blue USB cable from the USB PC port on the 2Wire gateway t
4. this information may be provided to the telephone company The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 L indice d quivalence de la sonnerie IES sert indiquer le nombre maximal de terminaux qui peuvent tre raccord s une interface t l phonique La terminaison d une interface peut consister en une combinaison quelconque de dispositifs la seule condition que la somme d indices d quivalence de la sonnerie de tous les dispositifs n exc de pas 5 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum RENS for the calling area This terminal cannot be used on telephone company provided coin service Connection to Party Line Service is subject to state tariffs This equipment uses the following USOC jacks RJ11C RJ45 WAN Ethernet An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service
5. may be required If advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment please contact 2Wire or your local 2Wire distributor or service center in the U S A for repair and or warrant information If the trouble is causing harm to the telephone network the telephone company may request you to remove this equipment from the network until the problem is resolved No repairs can be done by a customer on this equipment It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges RF Exposure Information This device was verified for RF exposure and found to comply with Council Recommendation 1999 519 EC and FCC OET 65 RF exposure requirements Wi Fi Only This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment For additional compliance information please referen
6. the back of the DSL filter into the wall jack Align the keyhole slots on the filter with the wall plate pegs and press down gently to secure Keyhole slots 3 Connect the telephone cord to the phone jack located on the front of the mounted I filter 4 Attach the telephone to the mounting pegs on the DSL filter and your installation is complete Note The extra phone jack located at the bottom of the filter labeled LINE is provided should you wish to connect your gateway at this phone connection Connect the First Computer to the Gateway Ethernet Connection Computer with Ethernet card DSL filter _ Ethernet cable Gateway 2701 Figure 1 Gateway Connected Via Ethernet 1 Connect the provided power adapter from the gateway s POWER port to an electrical outlet The POWER light on the front of the gateway should be green 2 Connect the provided gray phone cable from the gateway s PHONE LINE port to the DSL filter jack labeled DSL HPNA 3 Connect the yellow Ethernet cable provided with the gateway from any available LOCAL ETHERNET port on the gateway to your computer s Ethernet port Check Your Connections With your computer completely started verify the POWER and ETHERNET indicator lights on the front of the 2Wire gateway are green If they are not see Understanding the Indicator Lights on page 18 The INTERNET indicator light will not turn green until the gateway softwar
7. to your broadband service s Blinking green fast The gateway has been unable to connect to the DSL signal for more than three minutes Solid green The gateway is fully connected to your broadband service s Internet Light Operating State OFF Blinking green fast The gateway has been unable to detect a DSL signal DSL signal detected the gateway is attempting to train The gateway is attempting to establish a connection to your broadband service s Solid red The gateway cannot connect to your broadband service 19 Appendix A Install the Gateway on Other Operating Systems Follow these instructions if you are using an operating system that is not supported by the 2Wire CD such as any Macintosh OS prior to 10 2 UNIX or Linux There are many ways to set up your network but typically the first computer is located in the same room as the gateway and your DSL connection Ethernet is the preferred connection method for your first computer although instructions for connecting via USB are also provided Ethernet Connection Computer with Ethernet card DSL filter Ethernet cable Gateway 2701 Figure 7 Gateway Connected Via Ethernet Macintosh 1 Install DSL phone filters according to the instructions on page 2 2 Connect the provided power adapter from the gateway s POWER port to an electrical outlet 3 Connect the provided gray phone cable from the gateway
8. 10 4 0 and 10 4 1 Before making your USB connection to the gateway you must install the 2Wire gateway USB driver on your computer The following instructions are for USB installation on Macintosh computers running OS 10 2 1 Power on your computer and place the 2Wire CD in your computer s CD ROM drive 2 Double click the 2Wire CD icon on your desktop 3 Double click 2Wire USB to begin the driver installation 4 If you have set up an administrator name and password the Authenticate screen opens Enter your administrator name and password and click OK 5 Follow the on screen instructions When the driver installation is complete you will be prompted to restart your computer 6 After your computer restarts connect the provided blue USB cable from the USB PC port on the 2Wire gateway to your computer s USB port Check Your Connections With your computer completely started verify the POWER and USB PC indicator lights on the front of the 2Wire gateway are green If they are not see Understanding the Indicator Lights on page 18 The INTERNET indicator light will not turn green until the gateway software has been installed and an Internet connection has been established Run the 2Wire Setup Wizard Windows XP 2K ME 98SE 1 Insert the 2Wire CD and follow the on screen instructions If the 2Wire Setup Wizard does not automatically start Double click the My Computer icon located on the desktop Double clic
9. 15 Broadband Link is Currently Not Available DSL Connection Issue 16 Broadband Link is Currently Not Available Connection Error 16 Router Behind Router Detected 0 cee ees 17 Provision Gateway 1 cc ee eee 17 Understanding the Indicator Lights LL 18 Appendix A Install the Gateway on Other Operating Systems 20 Ethernet Connection 2 E RR E a a E 20 USB Connection x us ci RR OTe ee aaa UTR UR Re Rad ia 21 Configuring the Internet Connection LL 22 Regulatory Information 0 000 cee ee ee 23 Getting Started Remove or Disable Conflicting Applications Internet sharing software and PC based firewall applications typically interfere with the 2Wire gateway and should be removed or disabled before you install the gateway The 2Wire gateway provides the same features as the products listed below If you have any of the following or similar applications installed on your computers remove or disable them according to the manufacturer s instructions before proceeding Internet Sharing Applications Proxy Software Security Software Microsoft Internet Connection Sharing Wingate Norton Internet Security Intel Anypoint ISS Sygate Black Ice 3Com HomeClick Zone Alarm Check Your Computer s Browser and System Requirements Verify that your computers meet the following minimum requirements Browser Requirements Windows Microsoft Internet Explorer 5 5 or high
10. EWR 2Wire Gateway Installation Guide For 2701HGV W Notice to Users 2008 2Wire Inc All rights reserved This manual in whole or in part may not be reproduced translated or reduced to any machine readable form without prior written approval 2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL THE SOFTWARE OR OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS MANUAL THE SOFTWARE OR SUCH OTHER INFORMATION IN NO EVENT SHALL 2WIRE INC BE LIABLE FOR ANY INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES WHETHER BASED ON TORT CONTRACT OR OTHERWISE ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL THE SOFTWARE OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF 2Wire Inc reserves the right to make any modification to this manual or the information contained herein at any time without notice The software described herein is governed by the terms of a separate user license agreement Updates and additions to software may require an additional charge Subscriptions to online service providers may require a fee and credit card information Financial services may require prior arrangements with participating financial institutions 2Wire the 2Wire logo and HomePortal are registered trademarks and HyperG Greenlight FullPass and GuestPass are trademarks of 2Wire Inc All other trademarks are trademarks of their re
11. act your Internet service provider for assistance Ifyou still do not have Internet connectivity after checking the above click on the Check Connection button below CHECK CONNECTION Broadband Link is Currently Not Available Connection Error The gateway was unable to communicate with the service provider network This could be due to failed network The Broadband Link is Currently Not Available equipment or a temporary outage When the Internet light on the gateway is green attempt to connect to the DSL EUN network A Can t Contact Internet Service Provider The system could not contact your Internet service provider to create an Internet connection This can occur due to emergency network maintenance or other unforeseen temporary service disruptions The BROADBAND LINK light on the front of the system will automatically turn green once the problem has been resolved typically within a short period If this condition persists you can also try restarting your system by clicking the REBOOT SYSTEM button below REBOOT SYSTEM TECHNICIAN DETAILS 16 Diagnostics Router Behind Router Detected If the gateway detects the presence of a third party router the Router Behind Router error page displays If a third party router is connected to the 2Wire gateway network instability can result because both devices are trying to manage private IPs via NAT The best solution is to remove the third p
12. arty router from your LAN since the 2Wire gateway can manage your home network If this option is not acceptable move the third party router to DMZPlus Mode by clicking the Resolve button Router Behind Router Detected Error The Connection Monitor has detected a third party router connected to the 2Wire Gateway If you want to connect additional computers or devices to your network Click the Resolve button below to enable the Connection Manager to correct the problem There may be a delay of up to one minute while the Connection Manager resolves the problem For detailed information regarding this issue please click on the link below Router Router Information CANCEL RESOLVE DMZplus mode the designated computer shares your gateway s IP address Router Address appears as if it is directly connected to the Internet has all of the unassigned TCP and UDP ports opened and pointed to it and can receive unsolicited network traffic from the Internet Because all filtered traffic is forwarded to the designated computer DMZplus mode should be used with caution A computer in DMZplus mode is less secure because all available ports are open and all incoming Internet traffic is directed to this computer Note DMZplus is a special firewall mode that is used for hosting applications When in Provision Gateway This error message is displayed if you attempt to access the Internet before configuring your gatew
13. ause excessive voltage fluctuations or emit electrical noise for example air conditioners neon signs high frequency or magnetic security devices or electric motors Equipment Repairs Do not under any circumstances attempt any service adjustments or repairs on this equipment Instead contact your local 2Wire distributor or service provider for assistance Failure to comply may void the product warranty Location Environmental Considerations Do not plug the power pack into an outdoor outlet or operate the terminal outdoors It is not waterproof or dustproof and is for indoor use only Any damage to the unit from exposure to rain or dust may void your warranty Do not use the terminal where there is high heat dust humidity moisture or caustic chemicals or oils Keep the gateway away from direct sunlight and anything that radiates heat such as a stove or a motor Declaration of Conformity FCC Compliance The following device has been tested and certified as compliant with the regulations and guidelines set forth in Part 68 of FCC Rules Manufacturer 2Wire Inc Model 2701HGV W Part 15 of FCC Rules This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Regulatory Information This equipment has been
14. ay with the Unprovisioned correct PPP credentials username and password Click Mad the Set Up Now button to enter the PPP username and A Click SET UP NOW below to run the System Setup Wizard password provided to you by your service provider After you have completed this process you should be able to EMI access the Internet 17 Diagnostics Understanding the Indicator Lights The 2Wire gateway has numerous indicator lights that can be used to diagnose installation and connection problems The following table describes how to interpret the indicator lights EMRE N Power Light Operating State OFF Blinking green slow The gateway is not getting power The gateway is undergoing POST power on self test Solid green Power is on Blinking orange Solid red The gateway is undergoing a software upgrade System error Contact Technical Support Ethernet USB or Wireless Light Operating State OFF The gateway is powered off or booting up Solid green Device s connected via Ethernet USB or Wireless Flickering green Data traffic is coming into or going out from the network 18 Diagnostics Phone Lights Operating State Not used on this model Not used on this model DSL Light Operating State OFF The gateway is powered off or booting up Blinking green slow The gateway is attempting to establish a connection
15. ce FCC ID PGR2W2701 24 Regulatory Information MPE SAR Labeling WARNING While this device is in operation a separation distance of at least 20 cm 8 inches must be maintained between the radiating antenna inside the Equipment Under Test EUT and the bodies of all persons exposed to the transmitter in order to meet the FCC RF exposure guidelines Making changes to the antenna or the device is not permitted Doing so may result in the installed system exceeding RF exposure requirements This device must not be co located or operated in conjunction with any other antenna or radio transmitter Installers and end users must follow the installation instructions provided in this guide PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services 25
16. dapter to communicate with the gateway using the information on page 6 Note If you use a 2Wire wireless adapter PC card or USB adapter for wireless networking Connect the First Computer to the Gateway Non 2Wire Wireless Adapter Configuration Locating the Serial Number and Wireless Encryption Key The serial number of your 2Wire gateway is used as the network name SSID Beneath s the serial number is a ten digit number which is used as the encryption key These are located on the bottom of your gateway shown in horizontal orientation You will need this information to configure your wireless adapter 1 SN 145511100110 2701HGV Wn n HUE LEE 2 4119627022 Configuring the Adapter c 1 Install and configure your wireless adapter according to the manufacturer s instructions 2 Use the network adapter configuration software or Windows network connection wizard to set the network name SSID and encryption key WEP a The network name is the word 2WIRE in all capital letters followed by the last three digits of the gateway serial number for example 2WIRE110 b The encryption key is a 64 bit hex value located beneath the bar code on the bottom of the 2Wire gateway In the example it is 4119627022 c For Mac OS X users you may need to enter the character at the beginning of the encryption key for example 4119627022 Connect the First Computer to the Gateway
17. e has been installed and an Internet connection has been established Connect the First Computer to the Gateway Wireless Connection Requires wireless enabled notebook or a computer with an 802 11b g wireless network adapter installed Wireless adapters can be purchased from your service provider ADSL2 Router is the customer s responsibility Telecom will take no responsibility for charges made to customer s accounts due to poorly organized wireless security allowing unknown users to connect to the internet via this wireless router Should this occur do not complain to the Telecom Fault Service or Jetstream Helpdesk Note Security of the 802 11g wireless connection associated with this 2Wire 2701HGV W Telephone wall jack with DSL AC power Gateway 2701 Ri ad 2Wire N DSL Filter Computer with 802 11g wireless adapter installed Figure 2 Gateway Connected Via Wireless 1 Connect the provided AC power adapter from the 2Wire gateway s POWER port to an electrical outlet The POWER light on the front of the gateway should be green Connect the provided gray telephone cable from the gateway s PHONE LINE port to a telephone jack with DSL service Install your wireless adapter according to the manufacturer s instructions see note below the 2Wire CD automatically configures it to communicate with the gateway during setup If you are NOT using a 2Wire wireless adapter you must manually configure your a
18. ected with the Blaster Virus or similar agent The error message appears because too many simultaneous Internet sessions are opened which impairs both network and PC performance Check the PC with an anti virus program using the latest virus updates to identify and remove the infection There may be cases where certain applications running on a PC mimic the excessive session characteristics creating a false positive error condition If you are certain that no viruses are present on the PC enable the Do not show me excessive session warnings in the future checkbox Invalid Customer Information PPP This error message results from an incorrect PPP username and or password Click the Set Up Now button to re enter the correct PPP information and attempt to connect to the broadband network The Broadband Link is Currently Not Available Error Invalid Customer Information PPP The configured PPP user name member id or password is not recognized by your Internet service provider To enter the correct user information click SET UP NOW below to run the System Setup Wizard SET UP NOW Excessive Sessions Warning Your HomePortal 1800HG has intercepted your web page request to provide you with this important message The following devices on your network are using a large number of simultaneous Internet sessions The most likely cause of this issue is a blaster type virus which has infected the device It is stro
19. er included on the 2Wire CD Netscape Navigator 4 7 or higher or Firefox 1 0 or higher Macintosh Safari 1 0 Microsoft Internet Explorer 5 0 or Netscape 4 74 or higher System Requirements 5 MB of available hard disk space for 2Wire gateway software Windows XP Windows 2000 Windows NT 4 0 with Service Pack 6 Windows ME Windows 98 98SE or Mac OS 8 6 or higher Network adapter such as Ethernet USB or 802 11b g wireless Connect the First Computer to the Gateway Congratulations on the purchase of your 2Wire gateway To install your gateway and configure your network follow these steps Note Features for different models may vary Product details will be specified for each particular model Choose a Computer and Connection Type There are many ways to set up your network but typically the first computer is located in the same room as the gateway and your DSL connection Ethernet is the preferred connection method for your first computer although instructions for connecting via wireless and USB are also provided The first computer you connect to the network is used to configure the 2Wire gateway for proper operation Choose one of the following methods to connect your first computer to the gateway Save and close all open programs before you begin connecting your gateway Connection Type Page Ethernet page 4 Wireless page 5 y USB page 7 Install the DSL Filter proceed to Ethernet Connec
20. k the icon that corresponds to your CD ROM drive Double click Setup exe and follow the on screen instructions If prompted by the Setup Wizard enter the 20 digit key code you received from your service provider If you were not provided with a key code contact your service provider Macintosh OS 10 1 4 10 1 5 10 2 0 10 2 8 10 3 3 10 3 8 operating systems other than those stated above must perform a manual configuration of the gateway Refer to Appendix A Install the Gateway on Other Operating Systems on page 20 for step by step instructions Note MAC OS 9 X AND OTHER OPERATING SYSTEM USERS Users running Mac OS 9 X and Insert the 2Wire CD Double click the 2Wire icon Double click the 2Wire Setup Wizard icon If prompted by the Setup Wizard enter the 20 digit key code you received from your service provider If you were not provided with a key code contact your service provider Add Computers to the Network After your first computer is connected to the 2Wire gateway and your Internet connection has been established you can connect other computers to the network Use any of the following methods to connect additional computers to your network Connection Type Page Ethernet page 11 USB page 12 gt Wireless page 13 G 19 10 Add Computers to the Network Ethernet Connection Telephone wall jack AC power with DSL DSL filter 7 Gateway 2701 p First computer with Ethernet con
21. l AC Adapter The AC adapter is designed to ensure your personal safety and to be compatible with this equipment Please follow these guidelines Do not use the adapter in a high moisture environment Never touch the adapter when your hands or feet are wet Allow adequate ventilation around the adapter Avoid locations with restricted airflow Connect the adapter to a proper power source Voltage and grounding requirements are found on the product case and or packaging Do not use the adapter if the cord becomes damaged Do not attempt to service the adapter There are no serviceable parts inside Replace the unit if it is damaged or exposed to excess moisture Telecommunication Cord CAUTION To reduce the risk of fire use only No 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cord Location Electrical Considerations WARNING The electrical cord of this product must be plugged into a properly grounded outlet or adapter Failure to comply could result in an electric shock hazard If you do not know whether your outlet or adapter is properly grounded you should consult a licensed electrician CAUTION Due to risk of electrical shock or terminal damage do not use the terminal near water including a bathtub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool Also avoid using this product during electrical storms Avoid locations near electrical appliances or other devices that c
22. nection Additional computer with Ethernet card e Figure 4 Gateway Connected to Second Computer Via Ethernet 1 Connectan Ethernet cable from the any available LOCAL ETHERNET port on the gateway to your computer s Ethernet port 1 The number of Ethernet ports vary by model from one to four If your gateway has four Ethernet ports you can connect up to four computers to your network via Ethernet Add Computers to the Network USB Connection Telephone wall jack AC power with DSL DSL filter E Gateway 2701 y First computer Additional computer with available USB port with Ethernet card Figure 5 Gateway Connected to Second Computer Via USB 1 Connect the provided blue USB cable from the gateway s USB PC port to the USB port on your computer 2 Install the USB driver refer to page 8 for instructions 3 Repeat Run the 2Wire Setup Wizard on page 9 12 Add Computers to the Network Wireless Connection Telephone wall jack with DSL AC power Gateway 2701 2Wire DSL Filter Computer with 802 11g wireless adapter installed a gt Figure 6 Gateway Connected to Second Computer Via Wireless Requires a computer with an 802 11b g wireless network adapter installed Wireless adapters are purchased separately from the 2Wire gateway Note If you use a 2Wire wireless adapter PCI PC card or USB adapter for wireless networking the gateway installation soft
23. ngly recommended that the devices above be scanned for potential viruses Note that a large number of sessions may occasionally be the result of application software or gaming software installed on the device If you believe this is the case click the Do not show me excessive session warnings in the future to disable this feature To access the requested Web page that was intercepted please close all browser windows and then restart your Web browser software If you continue to see this page after closing all open Web browser windows restart your computer 7 Do not show me excessive session warnings in the future CONTINUE 14 Diagnostics No DSL Connection Unable to Train When setting up a DSL broadband network all active phone devices must have a phone line filter installed Without the filter the DSL connection will be unstable resulting in a poor or no DSL connection If phone line filters are missing line noise and or echo can affect the DSL connection This error message occurs when the noise level is so high that the gateway cannot establish a DSL connection To resolve this problem inspect all active phone connections including home security systems fax machines etc and verify that all devices have a phone line filter installed Once all phone lines are properly filtered try to connect to the broadband network Intermittent Connection Issue Uncanceled Echo When setting up a DSL broadband ne
24. o your computer s USB port Open the network Control Panel by selecting the Apple icon gt Control Panel gt TCP IP Verify that Connect Via 2Wire USB Remote NDIS is selected to set the network adapter as active Click Save to complete your installation Proceed to Configuring the Internet Connection on page 22 Configuring the Internet Connection Now that your first computer is connected to the gateway you need to configure your gateway to communicate with your Internet service provider To activate your Internet account 1 2 Open your Internet browser Type http gateway 2wire net setup into the browser s address line When prompted to enter a key code enter the key code provided by your Internet service in the key code field and click NEXT Select your Local Time Zone and click NEXT You may be prompted to enter service provider information such as username and password Enter any required service provider information and click NEXT The connection process will begin During this process the INTERNET light on the front of the gateway will first blink green then turn solid green This step could take up to five minutes as the gateway searches for your broadband service The gateway will now connect to the Internet This process may take several minutes If the registration screen opens click the REGISTER button and complete the 2Wire registration process 22 Regulatory Information Electrica
25. spective owners 5100 000656 000 Rev A 08 2008 ee Contents Getting Started 2 cssc i RA E i i a ci RR RR ee 1 Remove or Disable Conflicting Applications 1 Check Your Computer s Browser and System Requirements 1 Browser Requirements 1 System Requirements LL 1 Connect the First Computer to the Gateway 0000 eee eee es 2 Choose a Computer and Connection Type 0 00 ee ee ee ees 2 Install the DSL Filter o 2 For Wall Mounted Phones LL 3 Ethernet Connection LL 4 Check Your Connections LL 4 Wireless Connection 5 Non 2Wire Wireless Adapter Configuration LL 6 USB CONNECTION para a e AUR i a OA aed AA 7 Install the 2Wire Gateway USB Driver Windows LL 8 Install the 2Wire Gateway USB Driver Macintosh 8 Check Your Connections 8 Run the 2Wire Setup Wizard iii 9 Windows XP 2K ME 98SE eee hrs 9 Macintosh OS 10 1 4 10 1 5 10 2 0 10 2 8 10 3 3 10 3 8 llsln 9 Add Computers to the Network leeren 10 Ethernet Connection Li 11 USB Connection xxx cu See Gn EORR E REC RUE ERR ARR Kanu E Sue ADR Ma 12 Wireless Connection cc hr rr rns 13 Diagnostics 5 5 9m e eee A AT I E REE Re RR we es 14 Understanding Broadband Redirect Messages 14 Excessive Sessions Warning cese 14 Invalid Customer Information PPP 14 No DSL Connection Unable to Train 15 Intermittent Connection Issue Uncanceled Echo
26. tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help CAUTION Changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate this equipment Part 68 of FCC Rules This equipment complies with Part 68 of the FCC Rules On the modem board inside full featured base stations is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested
27. tion on page 4 Wireless Connection on page 5 or USB Note New DSL customers only Existing DSL customers with filters already installed should Connection on page 7 Regular telephone and Digital Subscriber Line DSL signals are carried over the same line Converting your regular telephone line to DSL can cause high pitched tones and static when using the phone Installing a filter on every telephone or telephone device sharing the same telephone number as your psit separates these signals and eliminates the noise 1 Do not install DSL filters if your telephone line is only carrying a DSL signal Connect the First Computer to the Gateway To install the DSL filter 1 Locate the phone jack where you want to connect your 2Wire gateway This is a phone jack in your house Insert the DSL filter into the jack If you have a phone answering machine fax machine satellite TV equipment or other phone device in this jack location plug it into the filter port labeled PHONE Install a DSL filter on all other phone devices in your house such as dial up modems fax machines caller ID devices and set top boxes Plug each of these devices into the filter port labeled PHONE For Wall Mounted Phones If you have a wall mounted telephone install a wall mount DSL filter following these steps 1 2 Lift the telephone from the wall pegs and disconnect the phone cord from the wall jack Connect the telephone cord from
28. twork all active phone devices must have a phone line filter installed Without the filter the DSL connection will be unstable resulting in a poor or no DSL connection If phone line filters are missing line noise and or echo can affect the DSL connection This error message occurs when the noise level is so high that it impacts the quality of your DSL broadband connection To resolve this problem inspect all active phone connections including home security systems fax machines etc and verify that all devices have a phone line filter installed Once all phone lines are properly filtered try to connect to the broadband network No DSL Connection Error unable to establish a connection This problem is often caused by noise on the phone line due to unfiltered phones or other devices using the phone line e g Personal Video Recorders home alarm systems etc A The Connection Monitor has detected that your DSL modem is Check to make sure that all telephone equipment is attached to a phone line filter For detailed information about phone line filters and installation please click on the link below Phone Line Filter Information Do not show me DSL filter warnings in the future DONE Intermittent Connection Issue Error The Connection Monitor has detected problems with your DSL connection This problem is often caused by noise on the phone line due to unfiltered phones or other devices using the
29. ware automatically configures it to communicate with the gateway during setup If you are NOT using a 2Wire wireless adapter you must manually configure your adapter to communicate with the gateway using the information on page 6 Note Security of the 802 11g wireless connection associated with this 2Wire 2701HGV W ADSL2 Router is the customer s responsibility Telecom will take no responsibility for charges made to customer s accounts due to poorly organized wireless security allowing unknown users to connect to the internet via this wireless router Should this occur do not complain to the Telecom Fault Service or Jetstream Helpdesk 1 Install your wireless adapter according to the manufacturer s instructions see note above 2 Repeat Run the 2Wire Setup Wizard on page 9 13 Diagnostics service provider and the physical appearance may vary from the examples shown Note Broadband Redirect Messages are visible only if they have been enabled by your Understanding Broadband Redirect Messages If the 2Wire gateway detects a connection problem or an intermittent service error it generates an error or alert Broadband Redirect Message and displays the message within your Web browser The following messages contain information that can help you resolve some of the most common installation or network conflicts Excessive Sessions Warning This error message typically occurs when your PC has been inf
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