Unify OpenScape Business V1
Contents
1. OpenScape Business additionally supports analog telephones and fax machines ISDN telephones and add on devices such as door gate intercoms via TFE S adapters Interfaces for Integration in Business Applications Numerous interfaces and applications are available for integration with OpenScape Business in existing IT in frastructures and business applica tions Application Launcher for an active interaction with CRM ERP applica tions Accounting software for charge evaluation The system stores up to 20 000 datasets Directory Services for information on callers delivered from internal and external directories databases Connection of internal presence management and IM Instant Mes saging with business partners or so cial networks via XMPP CTI Middleware First and third party TAPI Service Provider for call control from CTI or CRM ERP applications Interfaces and Protocols CSTA for monitoring and control of telephones by a wide range of appli cations SIP for connection to voice based applications LDAP for connection to external di rectories or of external LDAP clients for delivery of information on call ers or quick dialing of contacts HTTP and HTTPS for external appli cation access to OpenScape Busi ness UC functions TCP IP as the basic protocol for all Ethernet connections SQL connector for connecting to SQL databases to search for contact details Microsoft SQL Server m2. acter password secures access to the client and voice box Of course the de fault codes must be changed at the first access OpenScape Business UC Clients Depending on the selected UC solution UC Smart or UC Suite different UC clients with different functions and in tegration options are available to you Choose the OpenScape Business UC client optimum for your way of work ing to make your daily communication easier and to improve customer ser vice myPortal Smart myPortal Smart gives easiest access to all UC smart functions such as pres ence display with favorites quick search for contacts phone book In stant Messaging voicemail and call journals Users can be informed by e mail about available voice messages The UC client configures itself to your desktop and is installable on all usual operating systems Windows and Mac Office myPortal to go myPortal to go is a native app for mo bile workers with Android or iOS smartphones It thus gives mobile em ployees access to UC functions such as presence voice messages or dialing from local contact on the smartphone regardless of where and when they are on the road The mobile device is therefore fully integrated into the en terprise communications system Various user adjustable dialing meth ods callback call through can reduce voice call costs on the cell phone You can also carry out calls for your of fice phone with the app SAMS
3. coming voice messages sent to you by e mail use the UC client for quick ac cess to important messages Save long walks to the fax machine Your personal fax message box allows faxes to be received and sent directly by your PC Notifications Incoming voice and fax messages can be automatically signaled by e mail SMS or by a phone call e g to the cell phone Instant Messaging Communicate with a fellow worker by chat in real time when his phone is busy for instance because you have an important customer on the phone Of course you can also chat with mul tiple subscribers ideal for coordina tion in parallel to a telephone confer ence Live Call Recording Easily record a call or a conference So you will not lose any details Web Collaboration Web Collaboration allows multiple subscribers to work on one document in parallel regardless of their site They only need a computer with internet ac cess The solution provides secure multi media web conferences and is seam lessly integrated on the OpenScape Business interface OpenScape Web Collaboration im proves cooperation within your enter prise and with your business partners Integrated functions such as desktop file sharing whiteboard and video conferences enable you to conduct project and sales meetings training sessions and product presentations without costly business trips Access Protection Priority is placed on security A 6 char
4. e Solutions for customers with one site or network wide solutions with multiple sites Uniform solution architecture OpenScape Business provides a uni form solution architecture Various OpenScape Business models are available for different existing infrastructure sizes X3 X5 X8 Al ternatively it is possible to operate the OpenScape Business software on a standard server softswitch of course also in fully virtualized envi ronments e Regardless of the model 500 sub scribers are always supported sum of IP analog and digital subscribers Optimized hardware concept VoIP and data components are already in tegrated on the mainboard OpenScape Business Voice amp Unified Communication ea m i gt A Q The new way to work Unites Presence Chat Conference Mobility Voicemail Fax Collaboration and Contact Center in a single solution architecture e UC also has provision on the main board for up to 50 users UC Smart For multiple UC users and further UC functionality UC Suite there are extensions by a UC Booster Card for up to 150 users or a UC Booster Server for up to 500 users Your sales partner will assist you with selection of the appropriate UC solution e UC software and hardware incl Drag amp Drop conference and Multi media Contact Center for all models e All communication interfaces need ed for the diverse and heteroge neous requirements exist IP digital anal
5. 2403 IPsec Authentication MD5 RFC 2404 IPsec Authentication SHA 1 RFC 2404 IPsec Authentication SHA 2 RFC 2405 IPsec Encryption 3DES RFC 2407 IPsec DOI RFC 2408 ISAKMP RFC 2409 IKE RFC 2410 IPsec encryption NULL RFC 2411 IP Security Document Roadmap RFC 2412 OAKLEY RFC 3602 IPSec encryption with AES RFC 4301 Security Architecture for the IP RFC 4303 IP Encapsulating Security Payload ESP SNMP RFC 1213 MIB II QoS IEEE 802 1p Priority Tagging RFC 1349 Type of Service in the IP Suite RFC 2475 An Architecture for Differ entiated Services RFC 2597 Assured Forwarding PHB Group RFC 3246 An Expedited Forwarding PHB Per Hop Behavior Services RFC 2597 Assured Forwarding PHB Group RFC 3246 An Expedited Forwarding PHB Per Hop Behavior Codecs G 711 G 729 w CSTA Phase III e TAPI Service Provider for TAPI 2 1 VolP over SIP RFC 2198 RTP Payload for Redun dant Audio Data RFC 2327 SDP Session Description Protocol RFC 2617 HTTP Authentication Basic and Digest Access Authentica tion RFC 2782 DNS RR for specifying the location of services DNS SRV RFC 2833 RTP Payload for DTMF Dig its Telephony Tones and Telephony Signals RFC 3261 SIP Session Initiation Pro tocol RFC 3262 Provisional Response Ac knowledgement PRACK Early Me dia RFC 3263 SIP Locating Servers RFC 3264 An Offer Answer Model with the Session Description Proto col RFC 3310 HTTP Digest Authentica
6. are united in the Mes sage Center and round off centralized accesses to voice fax and immediate messages of course only with approval of the individual subscriber Company AutoAttendant Automatically transfer incoming calls that arrive at the central enterprise number Utilize the capabilities of in formation announcements combined with automatic call handling after key input by the caller AutoAttendant enables individual cus tomization to the workflow in your en terprise whether an advertising an nouncement or individual announcement tree Press 1 for Sales or 2 for Service The available sched ules extend the deployment options as workflows can be automatically switched over depending on the week day and time e g incoming calls can be automatically forwarded to the night position An announcement can be played that is customized for the incoming phone number for instance in the language of the caller Existing announcement texts or pro fessionally recorded announcements in WAV format can of course be im ported f myAttendant v Hang Up John Smith Operational panet 101 panet Jong Eiz Status Connected 1 Process Digit Conference Standard Journal 1 internal Directory Personal Directory Setup OpenScape Business fi Sonn f sanet M buddy Smith Jones a Miller fps On D
7. pervisor team leader or administra tor depending on the structure of your Contact Center Administration of the Contact Center Depending on the assigned role au thorization level the user has the ca pability of customizing various options individually and easily Queuing mechanisms Schedules Breaks Wrap up codes Announcements External directory Contact Center Clients myAgent The myAgent client is the interface with which employees agents accept customer calls according to qualifica tions Thanks to the integrated pres ence display agents can quickly con sult further experts because the agent can immediately see which expert is free at the moment and can therefore give him support myAgent ensures that your agents al ways identify how many callers are still in the queuing mechanism and they can then react appropriately Depending on the assigned roles au thorization level over 20 predefined reports can be produced for instance to see how many calls each agent ac cepted A ContactCenter Call ID Call Status 100 g Senice 2 100 gt 101 Attendant Buttons Standard Saes 31 Talking 100 Sales 1 a g myAgent Q i Di l 2 i S E intemal Directory a A a Z Lie Login Receive Calls Work Time Break Assistance P Search Calls List Reports Setup Admin Help Agents Contact Center Calls Queue QPos Q Time Talk Alert Cu LastName FirstName Company Name 1
8. the office Every em ployee logs on to the phone with a PIN code when he works in the office and then has access to his personal phone settings Mobility at Home OpenScape Business gives various op tions for integration of home office employees home workers With CallMe the employee is always reachable with his business number e g at his home phone and company calls are automatically forwarded Whenever an employee wants to make an enterprise call he simply dials the required contact in his UC client and OpenScape Business then calls him on his home phone and establishes the link to the destination caller when the employee accepts the call The advan tages are that the business number is displayed One Number Service to the called party and the call costs are billed to the enterprise Thanks to OpenScape Business your employees have full access to business communications from their own home as if they were working in the office Networking of OpenScape Business OpenScape Business gives extensive options for improving collaboration between teams and employees at dif ferent enterprise sites A maximum of 1000 employees can be networked and work in the same way as if they were linked to a large communications sys tem Existing IP network links can be used simultaneously for telephony and data traffic Network wide UC ser vices are available in addition to tele phony Due to the presence display your emplo
9. tion RFC 3311 Session Initiation Protocol SIP UPDATE Method V RFC 3323 A Privacy Mechanism for the Session Initiation Protocol SIP RFC 3325 Private Extensions to the Session Initiation Protocol SIP for Asserted Identity within Trusted Networks RFC 3326 The Reason Header Field for the Session Initiation Protocol SIP RFC 3489 STUN Simple Traversal of User Datagram Protocol UDP Through Network Address Transla tors NATs RFC 3515 The Session Initiation Pro tocol SIP Refer Method RFC 3550 RTP Transport Protocol for Real Time Applications RFC 3551 RTP Profile for Audio and Video Conferences with Minimal Control RFC 3581 An Extension to the Ses sion Initiation Protocol SIP for Symmetric Response Routing RFC 3725 Best Current Practices for Third Party Call Control 3pcc in the Session Initiation Protocol SIP RFC 3842 A Message Summary and Message Waiting Indication Event Package for the Session Initiation Protocol SIP RFC 3891 The Session Initiation Pro tocol SIP Replaces Header RFC 4040 RTP Payload Format fora 64 kbit s Transparent Call olP Security RFC 2246 TLS V1 0 RFC 2459 X 509 PKI Certificate and CRL Profile RFC 3711 SRTP RFC 3830 MIKEY XMPP RFC 3920 Extensible Messaging and Presence Protocol XMPP Core RFC 3921 Extensible Messaging and Presence Protocol XMPP Instant Messaging and Presence Other RFC 959 FTP RFC 1305 NTPv3 RFC 1951 DEFLATE Setup and Environment
10. x a E Lo Da lt Set presence a Office aa Meeting Sick Break K Gone out W Vacation Lunch f AtHome 1555 345 931 bol myPortal for Mobile Tablet As an alternative myPortal for Mobile Tablet is available as the web based user interface for mobile employees with smartphones and tablet PCs myPortal for Desktop myPortal for Desktop provides access to all UC Suite functions of OpenScape Business In comparison with myPortal Smart further functions are available such as Drag amp Drop confer ences personal fax message box dial ing by mouse click and CallMe Different versions of myPortal for Desktop are available myPortal for Outlook myPortal for Outlook seamlessly inte erates all UC Suite functions of myPortal for Desktop in Microsoft Office Outlook Therefore for instance every user has direct access to person al voice and fax messages can dial di rectly from their Outlook contacts or use these contacts for planning tele phone conferences myPortal for OpenStage With myPortal for OpenStage users can access the OpenStage 60 80 tele phones for voicemail and presence functions Posteingang michaeltrotz openscape demo Microsoft Outlook myPortal Main menu UNIFY Presence T Directories lt a Ga Favorites Internal directory a Jones Janet Otice Favorites Ht iali Manual dialing EA 02 2014 1536 Redial Miller Buddy li
11. 2081 101 Jones Janet Joh Janet Sean nace H L Connected To OpenScape Business Server User name 100 myReports myReports enables production of sta tistics on the utilization of your Con tact Center sorted according to differ ent criteria and provides more than 100 other report templates Of course reports can also be individually pro duced and customized Attendants and Company AutoAttendant Depending on the selected UC solution UC Smart or UC Suite different Atten dant clients are available to you as an attendant console Business Attendant is the attendant client for UC Smart The client recommended for UC Suite is myAttendant Business Attendant can also be used for this as an option Business Attendant Business Attendant is the classic atten dant console and is ideally integrated on a PC waiting calls active held and parked calls are always in view Addi tionally it provides information on the busy state of extensions as well as the presence state of subscribers The sta tus of subscribers can be changed in Business Attendant All functions can be performed using either the PC key board or mouse buttons The busy fields for subscribers can be individual ly customized for optimization of work flows OpenScape Business Administrator 6 Schedule Manager y a Report Manager X My Schedules Gi Available Reports Report Schedules for selected report Ag
12. Database Connection mom o S o tors OpenStage Gate View eames RO Expansion is dependent on for instance the number of slots and the cards used Telephones OpenStage Telephones Upo IP OpenStage 5 15 20 20 E 20 G 40 40 G 60 60 G 80 80 G HFA or SIP OpenScape Desk Phone IP 35G 55G HFA or SIP OpenStage 10 T 15 T 20 T 30 T 40 T 60 T 80 T Existing optiPoint 410 420 500 are supported Add on devices OpenStage key module only for OpenStage 15 40 60 and 80 WLAN telephone OpenStage WL3 Existing WL2 devices SIP are supported Cordless DECT telephones OpenStage S4 SL4 M3 Existing Gigaset S3 SL3 M2 are supported SIP telephones a b adapter The myPortal for Desktop myPortal for Outlook and myAttendant OpenScape Business clients can be used with SIP telephones that support RFC 3725 Full functionality of the features depends on the SIP telephone being used and cannot be ensured Mediatrix 4102S for the connection of two analog telephones or fax machines PC clients OpenScape Personal Edition HFA and OpenScape Personal Edition SIP The PC with headset or handset becomes the communications center for voice data e mail and Internet A soft client installed on the desktop computer or notebook provides all telephone functions via WLAN and offers the same fa miliar user interface at the office and on the road Video connections can be used with OpenScape Personal Edition SIP
13. Ical the presence state is set automatically when certain keywords are entered in the appointment Drag amp Drop Conferences Save travel costs exchange informa tion fast and effectively Use the con ference capabilities in OpenScape Business for this No manual setup of conferences on the telephone Setup conferences very eas ily with a few clicks in your UC client or extend a 2 party call from the pop up to aconference Select whether as the conference manager you would like to start aspontaneous ora planned telephone conference with or with out Web Collaboration Favorites List Save the phone numbers of your most important business partners and fel low workers in your personal favorites list This allows you to establish contact quickly without wasting time search ing for the phone number Directories Automatically search all linked phone books directories in the system Ex change linked via LDAP or the Open Directory Service with one query This guarantees minimum effort when searching for a contact Dialing by Mouse Click You find the phone number of a cus tomer in an e mail or in the internet and would like to make contact No problem Highlight the phone number and then dial it automatically You don t lose any time due to having to key in the phone number on the tele phone Call Journal Who has called and who have I not reached The Call Journal informs you of this at all times an
14. U B F your enterprise OpenScape Business OpenScape Business is the modern and future proof all in one solution for Unified Communication amp Collaboration specially tailored to the requirements of small and medium sized enterprises with one or more locations OpenScape Business offers small and medium sized enterprises everything they need for their individual and di verse communication requirements unified in a single flexible and scalable solution The OpenScape Business ar chitecture allows use independently of the existing telephony infrastructure regardless of whether this is classic te lephony IP or DECT From powerful te lephony to a feature rich set Unified Communication UC solution OpenScape Business always provides enterprises with up to 500 subscribers or 1000 subscribers in one network with the right solution All in one solution Tor Small and medium sized enterprises OpenScape Business is the all in one solution for small and medium sized enterprises and offers Integrated voice services presence management presence state Drag amp Drop conference visual Voicemail voiceboxes AutoAtten dant Multimedia Contact Center IM Instant Messaging mobility direc tory access with database connec tion fax integration in business pro cesses and much more e UC clients individually matched to the work station and work processes Interface integration of OpenScape Web Collaboration
15. al Conditions a Fa a non ERA Setup Rack Wall system Rack Wall system Standard system also for installing in rack Dimensions 89 x 440 x 380 450 x 460 x 130 155 x 440 x 380 450 x 460 x 200 490 x 440 x 430 HxW xDin mm 2U 3 5 U Weight approx 6 kg approx 6 kg approx 8 kg approx 8 kg approx 34 kg fully equipped Power supply The models by default are designed for mains operation Power failures may be bridged by an uninter ruptible power supply UPS optional Rated input voltage AC 100 to 240 V Rated frequency 50 60 Hz Battery supply DC 48 V Depends on hardware platform and expansion stage tion Environmental Operating conditions 5 to 40 C conditions Humidity 5 to 85 U N 4 your enterprise Copyright Unify GmbH amp Co KG 03 2014 Hofmannstr 51 81379 Munich Germany All rights reserved Reference No A31002 P3010 D101 4 7629 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice Unify OpenScape OpenStage and HiPath are registered trademarks of Unify GmbH amp Co KG All other co
16. ape Business gives your enterprise flexible integrat ed mobility choices suitable for mobile communication at all sites These in clude for instance integration of smartphones and tablet PCs use of cordless DECT and WLAN telephones right up to full integration of home of fice employees with continuous access to your business communications Mobility on the Road Field service employees must increas ingly be reachable for your customers and have access to your business com munications With myPortal to go myPortal for Mo bile Tablet your field staff is always reachable from one number the office telephone number One Number Ser vice for customers So they only have to memorize one number Extensive UC functions on the smart phone such as presence favorite dis play access to the voice box call jour nals and much more fully integrate your field service employees in your enterprise communications Mobility in the Office Suitable cordfree solutions are avail able to give full telephone reachability on the enterprise site DECT and WLAN phones let you adapt mobile communication to your enterprise re quirements Your employees in the of fice in the production hall or on the site of the enterprise are always reach able for customers and colleagues OpenScape Business Desk Sharing gives the capability of multiple em ployees sharing one phone to save costs and for employees who are only occasionally in
17. d lets you make contact with a click Status Based Call Forwarding Do you redirect your telephone to your cell phone for instance when you are out of the office You forget to do this sometimes Then automatic call forward will help you When you set your presence state to Out of Office for instance your calls are automati cally forwarded to your cell phone Of course the mobile client also allows you to do this comfortably when you are on the road CallMe You are in a hotel still have to make some business call and are reluctant to take on additional costs No problem CallMe helps When CallMe is enabled you can dial your contact in the UC client OpenScape Business then calls you in your hotel room and connects you with your business partner Your com pany pays for the costs of the call and you Save time Personal AutoAttendant Give callers options in order to in crease your reachability Press 1 to reach me on my cell phone With 2 you can leave me a message Popup Window Incoming calls are immediately dis played on the PC in a popup You de cide what you do Accept the call or transfer directly and all of this bya click of the mouse After you have ac cepted a call automatically switch to the displayed options You can for in stance start Web Collaboration or for ward a call tag by e mail Voice and Faxbox Use your personal voice box with greater effectiveness have your in
18. ent Activity Agents Call History Calls Start Schedule 44 92 2014 EE CLI Fax E mail Other End Schedule 14 02 2014 HH Performance Sr Run thi heduled task at 10 47 User Presence Status eS Sree Wrap up Codes 2 Hourly Recurrence e TIE rrence iat in _ Every 1 Day s O Weekly Recurrence Daily Recurrence O Monthly Recurrence Every Weekday O Yearly Recurrence ee ee ee A Status a Connected myReports 6 2 2 Java 1 7 0_51 10 47 30 14 02 2014 gt Attendani Enter phone number name gt es Help Incoming calls H Parked Held conversations Active Passive BLF 3 Telephone book List of callers Voicemail My presence Office 1 Floor Office 2 Floor 1000 1004 John Smith Pierre Mart 1001 1005 1007 Janet Jones Natalie Dubois Flor Peters 1008 Giovani Ross 1009 Angelina Mancini Sales 1010 Maria Sanchez p 1011 1017 Stiw Julio Gomez owals Morag Reid answer 1012 1018 Danny De Jong Buddy Miller 1013 1019 Display Antje Janssen Aikko Watanabe suppression 1021 Kim Chang 2 f Mute on off H old Park Ready to operate myAttendant myAttendant is a user friendly atten dant console and optimally combines telephone functions with OpenScape Business UC functions In addition to the classic call handling functions an additional focus is on the management of UC Suite The presence state of sub scribers is displayed and can be man aged All UC functions
19. ers are cur rently in the queuing mechanism de tails can be displayed in real time ona large screen monitor or by a projector Caller List Detailed information on all calls faxes and e mails made until now can be found in the caller list of the Contact Center Search and sorting functions support fast retrieval of specific de tails Preferred Agent To improve personal support the Con tact Center can be configured so that a particular customer is always automati cally transferred to his contact person VIP Support VIP customers can be transferred direct ly to free agents without having to wait a long time in a queuing mechanism This ensures that your VIP customers are al ways served quickly and no important order is lost Call Number Dependent Voice Guidance OpenScape Business can play individ ual announcements in response to the phone number of the caller If you have international customers for instance the caller can always be addressed in his national language making him feel he has the best possible support Wrap Up OpenScape Business gives your em ployees time to take care of wrapping up their customer calls The wrap up time is individually configurable Ex tended options can be recorded and subsequently evaluated for instance what the caller wanted Order infor mation complaint etc Authorization Level Various authorizations can be assigned for the role of an agent employee su
20. ervice and therefore the satisfaction of your cus tomers Thanks to intelligent distribution of calls your customers are quickly and competently served and always con nected to the suitable employee In addition to call distribution you can also offer customers e mail or fax as methods for making contact Just like voice calls inquiries over these media are always automatically forwarded to the right employee If all employees are busy callers can also leave voice messages so that your employees can call back This means no order is lost Flexible Queue Options For the case when all of your employ ees agents are talking on the phone individual queue options can offer var ious options to customers e g individ ual announcement or forwarding to other service groups Customers can also shorten their wait ing times by leaving a message Your employees then call back when there are less incoming new calls Agent in Multiple Groups The competence of your employees can be utilized optimally by also enabling them in multiple Contact Center sroups An employee agent will then always firstly receive the calls from the group you have assigned him as the highest competence level e g 100 in Sales but only 80 in the Service group The employee therefore re ceives calls for Sales as a preference Wallboard To keep your employees always up to date on Contact Center utilization for instance on how many call
21. gt Otice Smith John Otice E Voicemail 4 Journal Settings 32958 OT 1 a mong uri We tomer eeta c e Home Send Receive Folder View Add Ins myPortal a 2 Talking to Janet Jones Q ad B Voicemail Messages 4 4 Internal Directory 7N o o oe ms Fax Messages Ea External Directory gt Manage my Start Out of Office Setup Help L ul e conferences Conference 11 20 2013 1 15 Mf Spooled Jobs x J Search Telephony Conference Presence Messages Journal Directories Setup 15 05 Fri15 40 10 31030 myPortal Application gt Office e 3 m Office gt aa Meeting s Sick Break Gone out 3 Vacation 1i Lunch UC Client Performance Features myPortal myPortal myPortal myPortal myPortal myPortal myPortal Smart for Mobile to go for Desktop for Outlook for Mobile to go Tablet Tablet Conferences planned ad hoc Favorites Favoriteslist o ana by mouse click hotkey Call Calljournal Status in call for warding Calle Call control integrated by popup Faxbox 1 myPortal to go gives access to local smartphone contacts UC Smart clients and UC Suite clients can not be operated in parallel UC Smart migration to UC Suite is possible Multimedia Contact Center Increase Reachability and Customer Service Intelligent Call Distribution The integrated OpenScape Business Multimedia Contact Center allows you to improve customer s
22. igit None On Digit 1 On Digit 2 on Dini On Digit 4 On Digit 6 On Digit 7 On Digit 3 On Digit 9 8 SST 106 9 SST 107 Le 10 SST 108 Z Lp 11 SST 109 L en 2 13 2014 4 31 08 PM F gt Play Message Disconnect Caler Single Step Transter Record In Mailbox eo Consultation Transfer is ABE Dial By Name 789 ad Set language Client Requirements Supported Windows operating sys tems for myPortal Smart myPortal for Desktop Business Attendant myAttendant myAgent myReports Microsoft Windows 8 Basic Pro and Enterprise 32 64 bit Microsoft Windows 7 SP1 32 64 bit Microsoft Windows Vista SP2 32 64 bit Microsoft Windows XP SP3 32 64 bit The UC Suite client support for Microsoft Office 2003 Microsoft Windows XP and Microsoft Windows 2003 Server ends at the same time when Microsoft ends its support Supported Apple operating systems for myPortal Smart myPortal for Desktop Apple Mac OS X Lion 10 7 Apple Mac OS X Mountain Lion 10 8 Apple Mac OS X Mavericks 10 9 Microsoft Outlook for myPortal for Outlook Microsoft Office 365 Microsoft Outlook 2013 32 64 bit Microsoft Outlook 2010 SP1 32 64 bit Microsoft Outlook 2007 SP2 32 bit Exchange Server Environments Microsoft Office 365 Microsoft Exchange 2013 Microsoft Exchange 2010 SP2 Additional Software e Java 1 6 32 bit or later Microsoft NET Frame
23. mpany brand product and service names are trademarks or registered trademarks of their respective holders unify com
24. o use databases as a central phone book Integration in the Microsoft Ex change calendar and in the public directory Forwarding of voice messages through the entire OpenScape Busi ness network Social network integration of busi ness partners via XMPP to ex change presence and chat informa tion OpenScape Business Model Versions OpenScape Business offers various model versions featuring seamless in tegration into an existing telephony or IP infrastructure Regardless of wheth er it is hardware or software based virtualized or installed on its own serv er OpenScape Business satisfies all of these requirements with its standard ized solution architecture OpenScape Business X3 X5 X8 Hardware Models All models support a maximum of 500 subscribers The following subscriber interfaces are available IP digital Upor ISDN BRI analog a b and cordless DECT WLAN Connectivity to the public network is by ITSP SIP protocol ISDN S BRI and S PRI analog or in selected countries CAS connections The hardware models are OpenScape Business X3 for wall rack mounting OpenScape Business X5 for wall rack mounting OpenScape Business X8 for stand rack mounting The integrated UC Smart functions are usable for a maximum of 50 subscrib ers in all models Alternatively UC Suite can be used Max 150 subscribers with UC Boost er Card not for X3 X5 wall model Max 500 subscribe
25. og and DECT as well as all cur rent trunk interfaces for voice com munication Unitied Communication amp Collaboration Unified Communication UC is a tech nology for enhancement of communi cation in enterprises and integrates various communication media into a standardized application environ ment OpenScape Business simplifies business processes in enterprises for instance through continuous presence management e g automatically for ward calls to your cell phone when you are out of the office But the provision of dial in conferences personal Voice mail voice box personal fax message box Instant Messaging IM use of the cell phone as a telephone system ex tension Contact Center Video and Web Collaboration are also combined in this standardized solution UC opti mizes business processes work time is saved employees are more satisfied and enterprises become more profit able Presence Keep up to date on the availability and reachability of your team even when they are at different sites Use automatically generated presence state announcements to inform exter nal callers of your status e g In a meeting until 12 o clock This also fa cilitates making work more effective because your customers can decide what they would like to do Leave a message or contact a colleague Change your presence status using the UC client or telephone By linking to the Outlook Calendar and the calendar for Mac
26. rs with UC Boost er Server also virtualized with VM ware vSphere connected Linux server OpenScape Business S Software Model OpenScape Business S is a software so lution for max 500 IP subscribers and with UC Suite functionality for all sub scribers Connectivity to the public network is by ITSP SIP protocol The OpenScape Business S Software is op erated on a Linux server also virtual ized with VMware vSphere OpenScape Business X3 X5 X8 is used as the gateway for connectivity of digi tal and analog trunk lines The UC Booster Card Booster Server or OpenScape Business S can be used for OpenStage Gate View and OpenDirectory Service for connectivi ty of external databases as well as for connectivity of 3rd party applications via CSTA Marketable Expansion Stages wm a Connection to service provider a E E E E axcmumberofinecamne 0 O o a Subscribers A a a a a a A a a a a Cc a a a a a a O e e a a a a Unified Communication UC Smart e a Ler myPortal for Mobile 50 can be set up 30 active in parallel myPortal to go 50 Business Attendant Unified Communication UC Suite 500 Max number of simultaneously 500 active UC Suite clients Up to 150 UC Suite users in combination with UC Booster Card UC Booster Server required beyond 150 UC Suite users myPortal for Mobile 100 can be set up 30 active in parallel 200 30 up 100 active in parallel Unified Communication CRM
27. so reporting important events to a remote service center The remote service platform provided by Unify permits secured remote access over the internet New system software versions can be loaded automatically over the internet This minimizes ser vice times and increases solution avail ability at the customer OpenScape Business EMC Classes Class B EN 55022 for the interna tional market Class A EN 55022 for USA and Can ada OpenScape Business Demonstration If you would like to know more visit our website or ask your channel part ner for a demonstration of OpenScape Business today Supported Standards Ethernet IP RFC 894 Ethernet II Encapsulation IEEE 802 1Q Virtual LANs IEEE 802 2 Logical Link Control IEEE 802 3u 100BASE T IEEE 802 3ab Gigabit Ethernet IEEE 802 3X Full Duplex Operation Routing RFC 768 UDP RFC 791 IP RFC 792 ICMP RFC 793 TCP RFC 2822 Internet Message Format RFC 826 ARP RFC 2131 DHCP RFC 1918 IP Addressing RFC 1332 The PPP Internet Protocol Control Protocol IPCP RFC 1334 PPP Authentication Proto cols RFC 1618 PPP over ISDN RFC 1661 The Point to Point Proto col PPP RFC 1877 PPP Internet Protocol Control Protocol RFC 1990 The PPP Multilink Protocol MP RFC 1994 PPP Challenge Handshake Authentication Protocol CHAP RFC 2516 A Method for Transmitting PPP Over Ethernet PPPoE RFC 3544 IP Header Compression over PPP NAT RFC 2663 NAT IPSec RFC
28. work 3 5 for Outlook 2007 or later Microsoft NET Framework 4 0 for Outlook 2010 2013 and myAgent or later Use in Terminal Server Environments e Microsoft Windows 2012 Server as Microsoft Terminal Server e Microsoft Windows 2008 R2 Server SP1 64 bit with Citrix XenApp 6 0 Server e Microsoft Windows 2008 R2 Server SP1 64 bit as Microsoft Terminal Server Mobility Clients For myPortal to go and myPortal for Mobile Tablet asmartphone tablet PC must meet the following requirements Touch screen for comfortable opera tion Native app web browser Simultaneous use of voice and data connections is provider dependent but must be possible A 3G data connection for example EDGE UMTS HSPDA is recom mended for connection to OpenScape Business GPRS data connections can lead to lengthy load times of myPortal for Mobile Tablet screen pages Depending on user behavior a data volume of more than 100 MB per month can accrue for myPortal to go and myPortal for Mobile Tablet For this reason a data flat rate is recom mended Operating systems and reference de vices can be found at http wiki unify com Mobility Solutions The business world along with the work processes of enterprises and their employees have fundamentally changed In addition to being at their office workstation employees are of ten on the road from where they must also have access to your enterprise communications OpenSc
29. ySQL PostgreSQL Sybase SQL Server LDAP connectors for external LDAP servers such as Active Directory OpenStage Gate View OpenStage Gate View brings video im agery from cameras onto the display of an OpenStage telephone e g from door intercoms or other surveillance cameras on the enterprise site OpenStage Gate View functionality is fully integrated in OpenScape Busi ness Only IP based cameras and an OpenStage 60 IP HFA are required Parking You can find information on cameras tested for OpenStage Gate View at http wiki unify com Maintenance and Administration Web based management with numer ous intuitively operated wizards are available for administration of OpenScape Business This is also com plemented by the capability of admin istration with Manager E Web based management lets the ad ministrator centrally administer the detailed settings for user UC clients Definable subscriber profiles make it easier to set up standardized UC pro files same settings in the UC clients e g for visibility of phone numbers call forwarding or the personal Auto Attendant for groups or all users The system includes integrated servic es management Self running test and diagnostic programs monitor the dif ferent system components and enter occurring events and system messages in log files Evaluation can be carried out locally or over a secured remote service access This can be comple mented by al
30. yees can see whether col leagues at another site are currently making a phone call or are in a confer ence This information improves reachability and saves valuable work time because unnecessary calls can be eliminated Planned dial in conferences let you easily and effectively organize multi site conferences Employees dial di rectly in the dial in conference simi larly to meeting in a conference room OpenScape Web Collaboration shows every displayed slide on every screen Voice messages received in the entire network can be simply forwarded to the suitable employee And even more it is still very much more possible to support collaboration in the teams Network Wide Voice and UC Features System wide telephone directory with presence display In the of fice Meeting Vacation Ill etc e Network wide call status employee is busy or is being called e Network wide call acceptance i e calls from another site can be ac cepted in a team Exchange of instant messages In stant Messaging also with groups Spontaneous or scheduled Drag amp Drop conferences in the net work e Network wide collaboration Web Collaboration e g desktop sharing to exchange information as well as video transmission myAttendant attendant console Network wide view over the pres ence state of networked employees i e who is reachable who not Integrate external telephone direc tories for instance t
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