Netgear PL500
Contents
1. Getting Started 11 Powerline PL500 Series Adapter Tosetthe encryption key for more Powerline adapters 1 Plug in the next Powerline adapter It cannot communicate with the first and second Powerline adapters yet because it is using a different encryption key 2 Onthe first Powerline adapter press the Security button 3 Within two minutes press the Security button on the Powerline adapter that you are setting up The Powerline adapters detect each other and synchronize using the random encryption key Now all three Powerline adapters use the same random encryption key to communicate Getting Started 12 Troubleshooting This chapter provides information to help you diagnose and solve problems that you might encounter This chapter includes e Basic Functioning e Troubleshooting Tips 13 Powerline PL500 Series Adapter Basic Functioning After you plug in the Powerline device the following sequence of events should occur 1 The Power LED lights 2 After approximately 10 seconds verify the following The Power LED is lit solid green The device is powered on e If the device is connected to a Powerline network the Performance LED is lit f the Powerline device is connected through the Ethernet port to a powered on Ethernet device the Ethernet LED is lit Troubleshooting Tips The adapter has Factory Reset and Security buttons e Pressing the Factory Reset button longer than 2 se2. Hed ane Sup bee 7 How the Powerline Adapter Fits into Your Network 7 Set Up a New Powerline Network 000 anaran 8 Add a Powerline Adapter to a Powerline Network 9 Powerline Network Security liliis 10 Use the Security Button to Set the Encryption Key 10 Chapter 2 Troubleshooting Basic FUNCHORMING ous aab eee fares p wu d dus Dd dx pcd rdc eg S jn iR 14 Troubleshooting TIS rares atros dre ge Haw ee ew R Dae des 14 LEDS nue ossa Rite oS EIUS NUR SER be dete Shae ww SaaS 14 Appendix A Supplemental Information PL500 Technical Specifications 0 0 cc eee 17 PL500P Technical Specifications s a anaana eaa 18 Safety IDfOF fie HORT aies cic cass enka i eerie metr Made e a ENE ds 19 Appendix B Notification of Compliance Getting Started This chapter describes your Powerline adapter and how it fits into a home network It also explains the security features and how to secure your Powerline network with a private encryption key This chapter includes Hardware Features How the Powerline Adapter Fits into Your Network Set Up a New Powerline Network Powerline Network Security Use the Security Button to Set the Encryption Key Powerline PL500 Series Adapter Hardware Features This section describes the hardware features of the Powerline Adapters Adapters vary by region Your adapter might look different Powerline 500 Ho
3. Powerline network press the Factory Reset button for two seconds on each Powerline adapter to return it to its factory default settings This method is the quickest way to allow the Powerline adapter to communicate with the other Powerline devices Plug the Powerline adapter into an electrical outlet where you want to add Internet access The Powerline adapters attempt to detect each other and form a Powerline network Getting Started 9 Powerline PL500 Series Adapter 3 Wait for the Powerline network to recognize each Powerline adapter e This process could take as little as 5 seconds or up to 80 seconds When the Power and Performance LEDs stop blinking the process is complete e If the Performance LED is green or amber the adapter is connected to the Powerline network A red Performance LED indicates a slow link rate In this case move the Powerline adapter to another electrical outlet with a faster connection 4 Optional Use the provided Ethernet cable to connect a computer game console Blu ray player or other device to the Ethernet port on the Powerline adapter 5 Secure your Powerline network as explained in Use the Security Button to Set the Encryption Key on page 10 Powerline Network Security For better security you can customize the Powerline network encryption for the Powerline network Security is especially important if your network is located in a building in which others share the same electrical syste
4. then release it Each Powerline adapter returns to its factory settings 2 Plug in both Powerline adapters 3 Verify that the Power and Performance LEDs on both Powerline adapters are lit solid green or amber Getting Started 10 Powerline PL500 Series Adapter AN CAUTION Do not press the Security button until the Power and Performance LEDs for both adapters are lit solid Pressing the Security button too soon can temporarily disable Powerline communication If Powerline communication is disabled reset the Powerline adapter to its factory default settings Press the Factory Reset button for two seconds then release it Press the Security button on the first Powerline adapter for two seconds The Power LED blinks after you release the button e The Powerline adapter generates a random encryption key that all other Powerline devices on the network must use At this point the Powerline adapters cannot communicate with each other Within two minutes press the Security button on the second Powerline adapter for two seconds Q MAE DM Ew b b Fa P A 2 The Power LED blinks after you release the button This process allows the second Powerline adapter to use the same private encryption key as the first so that they can communicate When the Power LEDs stop blinking and the Performance LEDs are lit solid green or amber the two adapters can communicate over the Powerline network in a secure way
5. 240V 0 2A max Power consumption Normal 4W power saving mode 0 5W Dimensions Weight 114 x 55 x 33 mm each 4 49 x 2 17 x 1 3 in 160 g 5 64 oz Operating temperature 0 to 40 C 32 to 104 F Operating humidity Storage humidity 10 90 maximum relative humidity noncondensing 5 95 maximum relative humidity noncondensing Security encryption type 128 bit AES MAC addresses Bandwidth Compatibility 8 active 16 total number of nodes that can be added to a single network 500 Mbps Not HomePlug v1 0 or HomePlug v1 0 Turbo compatible Data transfer rate Frequency band Modulation type Up to 500 Mbps with real throughput greater than 80 Mbps 2 75 Mbps OFDM symbol modulation Electromagnetic emissions FCC Part 15 Class B CE EMC Class B 3 home FCC Certificate Safety agency approvals UL Listed UL 1950 cUL IEC950 CE LVD TUV CB TUV CG Supplemental Information 17 Powerline PL500 Series Adapter PL500P Technical Specifications The PL500P meets the technical specifications defined in the following table Table 2 PL500P specifications Feature Specification Data and routing protocols IEEE 802 3 10BASE T IEEE 802 3u 100BASE Tx AC input Power consumption Dimensions 100 240V 0 2A max Normal 4W power saving mode 0 5W 67 x 55 x 34 mm 2 64 x 2 17 x 1 34 in Weight Operating tempe
6. at interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following methods e Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver e Connect the equipment into an electrical outlet on a circuit different from that which the radio receiver is connected e Consult the dealer or an experienced radio TV technician for help Modifications made to the product unless expressly approved by On Networks could void the user s right to operate the equipment Canadian Department of Communications Radio Interference Regulations This digital apparatus the Powerline PL500 Series Adapter does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the Radio Interference Regulations of the Canadian Department of Communications This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada Notification of Compliance 22
7. conds does not reset the device e Pressing the Security button longer than 2 seconds does not activate security LEDs The LEDs indicate activity and can be used for troubleshooting Power LED Off The Powerline adapter is not receiving electrical power Make sure that power is supplied to the electrical outlet and the Powerline adapter is not plugged into an extension cord power strip or surge protector Press the Factory Reset button on the Powerline device for 2 seconds to return the device to its factory default settings Amber Power saving mode occurs when the Ethernet link is inactive The Ethernet link is inactive when The Ethernet cable is unplugged The peripheral device that is connected through the Ethernet port is turned off The Powerline device is idle for 10 minutes The Powerline device returns to normal mode within 2 seconds once the Ethernet link is active Power saving mode is disabled by default Performance LED e Off The Powerline adapters cannot find each other Make sure that the Powerline adapters are plugged into wall outlets with power and that they use the same network encryption key Troubleshooting 14 Powerline PL500 Series Adapter Move the Powerline adapter to an outlet that is closer to the computer or devices If you set a private encryption key make sure that all Powerline devices are using the same encryption key If the problem occurred after you set the encrypti
8. ctions and Precautions A WARNING Use the following safety guidelines to ensure your own personal safety and to help protect your product from potential damage To reduce the risk of bodily injury electrical shock fire and damage to the equipment observe the following precautions The socket outlet shall be installed near the equipment and shall be easily accessible e Observe and follow service markings e lf any of the following conditions occur unplug the product from the electrical outlet and replace the part or contact your service provider retailer The power cable extension cable or plug is damaged An object has fallen into the product The product has been exposed to water The product has been dropped or damaged The product does not operate correctly when you follow the operating instructions e Keep your system away from radiators and heat sources Also do not block cooling vents Do not spill food or liquids on your system components and never operate the product in a wet environment Do not push any objects into the openings of your system Doing so can cause fire or electric shock by shorting out interior components e Operate the product only from the type of external power source indicated on the electrical ratings label e Be sure that attached devices are electrically rated to operate with the power available in your location e Use only approved power cables If you have not been p
9. ful interference and 2 this device must accept any interference received including interference that may cause undesired operation FCC Guidelines for Human Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter FCC Declaration of Conformity We On Networks 6455 East Johns Crossing Suite 230 Duluth GA 30097 declare under our sole responsibility that the Product Name amp Model complies with Part 15 of FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference and e This device must accept any interference received including interference that may cause undesired operation FCC Radio Frequency Interference Warnings amp Instructions This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee th
10. htning bolt can expose you to electrical shock Only a trained service technician should service components inside these compartments Use the product only with approved equipment Allow the product to cool before removing covers or touching internal components To help avoid damaging your system be sure that the voltage selection switch if provided on the power supply is set to match the power available at your location 110 volts V 60 hertz Hz in most of North and South America and some Far Eastern countries such as South Korea and Taiwan 100V 50 Hz in eastern Japan and 100V 60 Hz in western Japan 230V 50 Hz in most of Europe the Middle East and the Far East The peripheral power cables are equipped with three prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable Observe extension cable and power strip ratings Make sure that the total ampere rating of all products plugged into the extension cable or power strip does not exceed 80 percent of the ampere ratings limit for the extension cable or power strip To help protect your system from sudden transient increases and decreases in electrical power use a surge suppressor line conditioner or uninterruptible power supply UPS For more safety instructions see Appendix B Notification of Compliance Supplemental Information 19 Notification of Compliance Wired Powerline products Safety Instru
11. m as you If your Powerline network is in a shared building such as an apartment complex neighbors with Powerline networks could potentially use their connection to gain access to your network and Internet connection The default encryption key is HomePlugAV You can use the Security button on the Powerline adapter to change it to a random private encryption key See the following section Use the Security Button to Set the Encryption Key Use the Security Button to Set the Encryption Key x You can use the Security button to set a random private encryption key instead of using the default encryption key HomePlugAV The Powerline adapters retain security settings even if they are unplugged A Powerline adapter can only generate a private encryption key when it has its factory default settings Pressing the Security button to generate a random key only works once If you press the Security button again after that the adapter does not generate another random key unless you reset the adapter Instead the adapter sends a signal that indicates it is available to assign the key to another adapter This process works for two adapters at a time If you have more than two Powerline adapters on your network set up the encryption key for the first two and then set it for the remaining Powerline adapters To set the encryption key for the first two Powerline adapters 1 For both Powerline adapters press the Factory Reset button for two seconds
12. me Network Adapter PL500 The hardware features are shown in the following figure Ethernet LED Performance LED Power LED n networks Security button Ethernet port Factory Reset button Figure 1 PL500 hardware features Powerline 500 Plus Home Network Adapter PL500P The hardware features of the PL500P are shown in the following figure Factory Reset button a ooy Ethernet port EM button cn networks Ethernet LED a Performance LED 77 Power LED cwm Pass through socket Figure 2 PL500P hardware features Getting Started 5 Powerline PL500 Series Adapter LED Descriptions The LEDs indicate the status of your Powerline adapter Table 1 LEDs LED Description zii Solid green The Ethernet port is linked Off No powered on device is connected to the Ethernet port a 3 Ae Solid green Link rate gt 80 Mbps fast Solid amber Link rate gt 50 Mbps and 80 Mbps medium Solid red Link rate 50 Mbps slow Off The adapter has not found any other compatible Powerline devices that are using the same encryption key Solid green The electrical power is on Solid amber The adapter is in power saving mode Blinking green The adapter is in the process of setting up security Off The Powerline adapter is not receiving electrical power Button Descriptions The buttons on your Powerline adapter let you d
13. ne adapter connects to your router with an Ethernet cable so that the Powerline network is linked to your local area network LAN e The other Powerline adapters use electrical power lines to form a Powerline network that includes the first Powerline adapter When the Powerline network is working you can connect a computer or device to a Powerline adapter and share the Internet connection Room 1 Room 2 Figure 3 A Powerline network with two Powerline adapters Getting Started 7 Powerline PL500 Series Adapter For best performance plan the location of your Powerline adapters e To avoid accidentally turning off the power to the outlet select an electrical outlet that is not controlled by a wall switch Do not plug Powerline adapters into electrical outlets that are located near appliances that consume a lot of power such as washers dryers or refrigerators Interference from these appliances might prevent Powerline products from working correctly or reduce Powerline network performance Do not plug Powerline adapters into a power strip extension cord or surge protector Connecting a Powerline adapter to one of these devices might prevent it from working correctly or reduce Powerline network performance Set Up a New Powerline Network Different Powerline models can share the Powerline network All On Networks Powerline AV products are compatible gt To set up a new Powerline network 1 Make
14. networks Easy Reliable amp Secure Powerline PL5OO Series Adapter User Manual Models PL500 PL500P On networks on Networks July 2013 202 11313 01 Powerline PL500 Series Adapter Support Thank you for selecting On Networks products On Networks recommends that you use only the official On Networks support resources After installing your device locate the serial number on the label of your product and use it to register your product at www on networks com register You must register your product before you can use On Networks telephone support On Networks recommends registering your product through the On Networks website For product updates and web support visit support on neiworks com Trademarks Brand and product names are trademarks or registered trademarks of their respective holders Information is subject to change without notice Contents Chapter 1 Getting Started Hardware Features i xukesas te kaama a ER RIS nod Belang Ae es 5 Powerline 500 Home Network Adapter PL500 0 4 5 Powerline 500 Plus Home Network Adapter PL500P 5 LED DeScrlplofis 2 ia vk sy Pena eRe dened Cee e re d iR ene e De 6 Button Descriptions 22 6 5 es rhe Re Rab eee av dea ee m ADR dA n Re 6 Eiheret Pott 124 EE ca adage eden ed bbsnb needa eee ued pe 6 PL500P Pass Through Socket 00000 cece ee eee eee eee 6 Product Label 54 area acdidredodin as e Rech pik se Soe aree deos
15. o the following Factory Reset button Use the Factory Reset button to return your Powerline adapter to its factory default settings Press the Factory Reset button for two seconds and then release it Security button Once the Powerline adapters are active you can use the Security button to secure your Powerline network with a private encryption key See Use the Security Button to Set the Encryption Key on page 10 Ethernet Port You need to use the Ethernet port on one Powerline adapter to connect it to the router or gateway for your network For other Powerline adapters in your network you can connect a device with an Ethernet port such as a computer game console Blu ray player smart TV HD set top box or network DVR PL500P Pass Through Socket The filtered pass through socket can remove some electrical noise that might affect Powerline performance Plugging the power plugs of nearby devices into the filtered pass through socket improves performance Getting Started 6 Powerline PL500 Series Adapter Product Label The product label shows details specific to your Powerline adapter including the following information e Model number e MAC address Serial number Device password How the Powerline Adapter Fits into Your Network Powerline adapters can extend Internet access throughout your home You need at least two compatible Powerline adapters to form a Powerline network e The first Powerli
16. on key reset each device to its factory default settings Then try setting the encryption key again Amber or red Move the Powerline adapter to another electrical outlet with a faster connection Ethernet LED Is Off The Powerline adapter does not detect an Ethernet connection If your Powerline adapter is connected to the LAN port of your router make sure that Your router and modem are turned on The computer connected directly to the router can access the Internet If your Powerline adapter is connected to a computer game console Blu ray player or other device make sure that The device is turned on The Powerline adapter is securely connected to the device with an Ethernet cable Press the Factory Reset button on each Powerline adapter for 2 seconds to return the device to its factory default settings Troubleshooting 15 Supplemental Information This appendix provides technical specifications and safety information for Powerline PL500 Series Adapters This appendix includes the following sections e PL500 Technical Specifications e PL500P Technical Specifications e Safety Information 16 Powerline PL500 Series Adapter PL500 Technical Specifications The PL500 meets the technical specifications defined in the following table Table 1 PL500 specifications Feature Specification Data and routing protocols AC input IEEE 802 3 10BASE T IEEE 802 3u 100BASE Tx 100
17. ordance with National laws for usage of radio spectrum and operation of radio devices Failure of the end user to comply with the applicable requirements may result in unlawful operation and adverse action against the end user by the applicable National regulatory authority This product s firmware limits operation to only the channels allowed in a particular Region or Country Therefore all options described in this user s guide may not be available in your version of the product Europe EU Declaration of Conformity Products bearing the C marking comply with the following EU directives e EMC Directive 2004 108 EC e Low Voltage Directive 2006 95 EC If this product has telecommunications functionality it also complies with the requirements of the following EU Directive e R amp TTE Directive 1999 5 EC Compliance with these directives implies conformity to harmonized European standards that are noted in the EU Declaration of Conformity FCC Requirements for Operation in the United States FCC Information to User This product does not contain any user serviceable components and is to be used with approved antennas only Any product changes or modifications will invalidate all applicable regulatory certifications and approvals Notification of Compliance 21 Powerline PL500 Series Adapter This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harm
18. rature Operating humidity 0 085kg 0 19 Ib 0 to 40 C 32 to 104 F 10 90 maximum relative humidity noncondensing Storage humidity Security encryption type MAC addresses 5 9596 maximum relative humidity noncondensing 128 bit AES 8 active 16 total number of nodes that can be added to a single network Bandwidth 500 MbpsT Powerline AV interface Compatibility Data transfer rate Not HomePlug v1 0 or HomePlug v1 0 Turbo compatible Up to 500 Mbps with real throughput greater than 80 Mbps Frequency band 2 75 Mbps Modulation type Electromagnetic emissions Safety agency approvals OFDM symbol modulation FCC Part 15 Class B CE EMC Class B 3 home FCC Certificate UL Listed UL 1950 cUL IEC950 CE LVD TUV CB TUV CG Supplemental Information 18 Powerline PL500 Series Adapter Safety Information To ensure your own personal safety and to help protect your system from potential damage follow these safety guidelines AC input 100 240V 0 25A max Operating temperature 0 40 degrees C Actual data throughput will vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Do not service any product except as explained in your system documentation Opening or removing covers that are marked with the triangular symbol with a lig
19. rovided with a power cable for your system or for any AC powered option intended for your system purchase a power cable that is approved for use in your country The power cable must be rated for the product and for the voltage and current marked on the product s electrical ratings label 20 Powerline PL500 Series Adapter The voltage and current rating of the cable should be greater than the ratings marked on the product To help prevent electric shock plug the system and peripheral power cables into properly grounded electrical outlets e Do not use adapter plugs If you must use an extension cable use a three wire cable with properly grounded plugs Observe extension cable and power strip ratings Make sure that the total ampere rating for all products plugged into the extension cable or power strip does not exceed 80 percent of the ampere ratings limit for the extension cable or power strip To help protect your system from sudden transient increases and decreases in electrical power use a surge suppressor line conditioner or uninterruptible power supply UPS e Position system cables and power cables carefully route cables so that they cannot be stepped on or tripped over Be sure that nothing rests on any cables e Do not modify power cables or plugs Always follow your local and national wiring rules Regulatory Compliance Information This section includes user requirements for operating this product in acc
20. sure that your network is working and that you can connect to the Internet 2 Plug a Powerline adapter into an electrical outlet near your router or gateway 3 Use an Ethernet cable to connect the adapter to a LAN port on your router or gateway Getting Started 8 Powerline PL500 Series Adapter 4 Plug the second Powerline adapter into an electrical outlet where you want to add Internet access E a AP Use the provided Ethernet cable to connect a computer game console Blu ray player or other device to the Ethernet port on the Powerline adapter The Powerline adapters attempt to detect each other and form a Powerline network Wait for the Powerline network to recognize each Powerline adapter This process could take as little as 5 seconds or up to 80 seconds When the process is complete the Power and Performance LEDs stop blinking A red Performance LED indicates a slow link rate In this case move the Powerline adapter to another electrical outlet with a faster connection Secure your Powerline network as explained in Use the Security Button to Set the Encryption Key on page 10 Add a Powerline Adapter to a Powerline Network If you already have a Powerline network make sure that one of the Powerline adapters is connected to your router or gateway and that your new Powerline adapter is compatible gt To add a Powerline adapter to a Powerline network 1 If you used the Security button to secure your
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