Quescom Q312-4G-4B/SERV-EXTMAI-1
Contents
1.2. QuesCom 300 GSM Version 4 20 Product overview October 2006 Non contractual document R f QUESCOM300 OVERVIEW _EN1006v2 QuesCom 300 version 4 20 Product overview Copyright Notice 1998 2006 by QuesCom SA All rights reserved This document is licensed by QuesCom to the user for internal use only and is protected by copyright The user is authorized to download and print a copy of this manual if the user has purchased one or more QuesCom products described herein All copies of this manual shall include the copyright notice contained herein No part of this manual whether modified or not may be incorporated into user s documentation without prior written approval of QuesCom SA BP 327 06906 SOPHIA ANTIPOLIS Cedex FRANCE Phone 33 4 97 23 48 48 Fax 33 4 97 23 48 49 For generic information info quescom com For information about sales products and applications sales quescom com If you are already using QuesCom products support quescom com World Wide Web http www quescom com Disclaimer Information in this manual supersedes any preliminary specifications preliminary data sheets and prior versions of this manual While every effort has been made to ensure the accuracy of this manual QuesCom SA assumes no liability resulting from omissions or from the use of information obtained from this manual QuesCom SA reserves the right to revise this manual without obligation to notify any person of such revisi
3. Slots and voice module overview 17 6 3 Use environment eekegegget Gegen kgegee Egger eegen EE egeege 17 6 4 STOCKING ENVIFONMONE E 17 6 5 KINN E 17 7 Integration within a PBX environment ve KREE KEREN KEREN KEE KEE KEE Ken 18 7 1 Easy quick and transparent installation RER KRKER KKK KREE KREE RE KK 18 7 2 Multimodal installation si ssisissa a a 18 7 3 Evolutive architecture Stand Alone Relay functioning smmmmmmnns 18 8 QuesCom 300 adrnntstration exkekRKKR KREE KKK KKK KKK KKK ENKEN KEN ENKEN ENKER 19 8 1 Administration PC minimum hardware requirements msnsssssmmmennnns 19 8 2 Available connection types sissa a 19 8 3 QuesCom 300 configuration see KKK KEE ER EE EE REENEN EE E EE EE EE EE KREE E EE 19 8 4 QuesCom 300 eupervision see KEE EE ER EE EE EE REENEN E EE EE EE EE ER EK RER 19 8 5 Ee EC NC OUT 20 8 6 Backup restore configuration isis scsi Neu RRE CR EEN SEENEN EE ER NEEGEEEN EEN EEEN Ne 20 8 7 Duplication of configuration mnsnsmemnmnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnt s 20 8 8 Software UPCAES ss ee EES ENNER 20 8 9 Re Le 21 8 10 Communication 00S E 21 8 11 G oport CDR niinniin a enr eg 21 Ar alt FS Oues SC B QuesCom 300 version 4 20 Product overview 1 Introduction Business communication portal QuesCom 300 connects your different telecom networks landline mobile and VoIP By drastically reducing your phone bill and improving productivity QuesCom 300 iS paid off in
4. a call as described above the identified number presented to the correspondent in case of call number presentation availability is the one number on which the user is always reachable see One Number 3 1 1 When in conversation the user caller or called can as in the office Place the correspondent on hold by pressing 2 with a music announcement Place a second call by pressing 2 and the second number followed by o then swap from a correspondent to one other by pressing 2 o or transfer the call to the second correspondent by hanging up Transfer a call by pressing 3 followed by the second number and 3 1 4 Fax sending and receiving Fax receiving by email The QuesCom 300 intercepts an incoming call detects the fax carrier generates a TIFF file and e mails it SMTP as an attachment to the recipient s address o On one number Faxes and phone calls can be received on the same number o On dedicated DDI The user can afterwards check save delete transfer the file from its client e mail box QuesCom 300 version 4 20 Product overview Fax sending The use can send a fax from any Windows application by using the QuesCom printer driver Virtual Printer Driver Fax sending may be submitted for authorisation by password according the sender s number fax right management The QuesCom 300 licensing allows by default 4 simultaneous faxes sending and receiving This number can be increased b
5. unlimited number limited by available phone resources S 3 x 8 Ques vu QuesCom 300 version 4 20 Product overview 3 2 Personal Call Manager Standard amp Business CTI applications allow telephony features monitoring from any computer Each Personal Call Manager Standard or Business user is subject to licence purchasing Licences are available in packs of 5 10 25 50 75 or 100 3 2 1 PCM Standard PCM Standard features are Pop up alert with caller s number display Number dialling from any PC click to dial feature s Call log Unattended calls log Advanced search of names and phone numbers PCM Standard functions as Outlook component allowing enhancement of QuesCom 300 s CTI capabilities Independent application interacting with Microsoft Outlook Express Windows Integrated Address Book and any other ODBC database 3 2 2 PCM Business PCM Business is especially designed for call centre environments or workgroups coordination and is provided with the following features Alert pop up with caller s name display Call log s Unattended call listing Advanced searching for names and phone numbers This application is independent and enhances the QuesCom 300 CTI capabilities within a Microsoft Exchange Server or Lotus Notes environment 3 2 3 Users PC minimum hardware requirements Windows 95 98 Me Windows NT SP 6a Windows 2000 2003 Windows XP Outlook 97 98 2000 2002 and 2003 Lo
6. K en 8 3 Productivity I mprovement features ns KREE KREE KREE KEREN KREE Ken 9 3 1 Mobility Services il 9 3 1 1 OSCAR a ae a na a on a 9 3 1 2 Personal Call Manager Basic Vs 9 5 13 IO BING TEX CCM SIOMN EE 10 3 1 4 Fax sending and receiving DEE 10 3 1 5 Voice messagiNg dense a a E a ce act 11 3 1 6 QuesCom 300 minimum hardware requirements s ssssrssserssrererrrrrrrerrrrerrerrrrerene 11 3 2 Personal Call Manager Standard amp BUSINESS msnsnememammenennnnnnnnnnnnnnnnnnnnnn 12 3 2 1 PENE a O EE 12 3 2 2 Veit 12 E Users PC minimum hardware requireMent ccecceccecceceeeeeceeceeeeeeeeeseeeeeeeeeees 12 3 2 4 Su pie MON MIE LA LEE EE 12 4 Features of Customer Satisfaction mprovement mmsnsmmmemnnmnnennss 13 4 1 BASIC IVR e e E 13 4 2 GeoVox IVR Interactive Voice ReSpOnSe msnsmsmemnmmnmemnnnnnennnnnnnnnnnnnnnnnnnnns 13 4 3 GEOR OUTE egieeeseegegegeegiee eege Eege Eggs NEEN 13 5 VolP ENT LA 5 1 Interconnection In VolP 2 5 ess deeg Se ekleegg de Nee geed ge Nleegg Nies 14 5 2 Minimum hardware reOuirermmente eener RER KKK KREE KE KEREN KK EE KEREN LA 5 IAA U E Ques TE QuesCom 300 version 4 20 Product overview 6 Hardware ET 15 6 1 Physical overview of Chassis enee KEREN KREE KE KEREN E ERKENNEN EK 15 6 2 Network interface modularity ee KENE KEREN RER K ER KREE KEREN K ER 15 6 2 1 SEENEN a er ie 15 6 2 2 SO MO QE LS LIBRE 016 E LE RTC tte aiomecinieentaet E 16 6 2 3
7. TSP or SIP Provider which provide IP Call Routing Nevertheless the VoIP feature does not allow an IP Phone to be directly connected to the QuesCom 300 5 2 Minimum hardware requirements The QuesCom 300 includes by default avoice module allowing voice digitalising a licence for 16 simultaneous Vol P o Voice module add on QuesCom 300 s voice module add on brings additional resources to enhance licence above from 16 to 32 simultaneous VolP o Codecs restrictions The QuesCom 300 gateway only supports 24 ports using codec G 723 whereas 32 ports are supported with codecs G 711 and G 729 Actual version simultaneously supports G 711 and G 729 in multiprotocol use i e 2 or 3 protocols in simultaneous use QuesCom 300 version 4 20 Product overview 6 Hardware overview 6 1 Physical overview of chassis Length 335 mm Depth 335 mm Height 50 mm Weight max 5 kg 6 2 Network interface modularity 6 2 1 Slots for ISDN cards 1 slot is allocated to ISDN cards for connections to the PBX and public network The available ISDN cards which can be ordered are BRI S T 4 ports amp PRI 2 ports ISDN BRI TO S0 O O O Ports 4 ports BRI S T per card Interface Standard S T RJ 45 upon request NT TE ISDN Signalling Eurol SDN Europe EuroNumeris VN6 France Cabling straight cable 3 amp 6 and 4 amp 5 wire pairs under 40 metres in length characteristic impedance 120 Ohms ma
8. a few months The enterprise reduces telecom costs without degrading service quality for users Added values are offered to them as well as to their correspondents One number Mobile Extension Fax sending and receiving Voice messaging Call management amp redirection CTI applications Interactive Voice Response Automatic Call Distribution Developed to grow at your company s speed it is Li em modular and even ready to support future IP telephony anane ene ee phones architecture gt g m This document is aiming at giving a hardware and EI js software description of the QuesCom 300 as well as all features and resources Enterprise network AN ES Ques TE QuesCom 300 version 4 20 Product overview 2 Value for money features 2 1 GSM gateway The GSM gateway strongly reduces enterprises telephone bill s by converting fixed line calls originating in a PBX to any mobile phone F2M in mobile to mobile M2M calls up to 50 cheaper s By converting calls originating in an enterprise mobile phone to any fixed line phone M2F in fixed to fixed F2F calls up to 80 cheaper The GSM gateway is provided with the following features s Routing enables incoming and outgoing calls routing from to any destination ISDN VoIP CTI applications s Incoming call number presentation SIM card numbers related to calls placed to GSM phones throu
9. er from Drag Your Favorite Folders H r Outlook address book All Mail Fnldare 3625 Items Texte du SMS Cep Bend SMG using Paa preniras ecaa SHS using this pronedar Sma Prramedars ee wm After sending SMS is Tracing mamu sl Acknowledge E Mail Server 57158 133 98 i Madr Asynchronous Agkoosledos E Mel Address efepharlitqueacom cam ach ieved IN Sent tems Tins cat en minutes i wan inchediniet Achngedadipa with SM eet fo d e r Uae dalreany report in GEM Le He e In addigi you m t anaua the the CalladO and Paeevard are enler d inthe Dues Com 400 Servers Dnlabaae Lk Ge Configuration pop up RER Ques Th QuesCom 300 version 4 20 Product overview 2 8 Least Cost Routing LCR The Least Cost Routing LCR feature may be used to modify a called number by adding removing replacing it or a portion of it 2 9 QuesCom 300 configuration The QuesCom 300 includes by default 2 or 4 GSM channels a slot tray for 12 SIM cards GSM channel add on The 4 GSM channel add on brings additional resources to base configuration above up to 6 or 8 GSM channels per QuesCom 300 SIM tray add on The SIM tray add on for 12 or 24 SIM cards brings additional resources to base configuration above up to 24 or 36 SIM card slots TR Ques Th QuesCom 300 version 4 20 Product overview 3 Productivity Improvement features With a whole range of telecom services sedentary and mobile c
10. gh the gateway may be presented or not The GSM gateway can support as many simultaneous calls as the number of included GSM ports 2 2 Any SIM to Any Port technology The GSM gateway integrates the new unique QuesCom Any SIM to Any Port technology This multiplexing technology enables the optimisation of SIM card price plans The gateway automatically activates or deactivates SIM cards in order to avoid over consumption or to use the best tariff according to price plan rules week week end day night etc 2 3 Call Through The Call Through feature allows a correspondent to call back the user from the QuesCom 300 When a call from an internal phone is outgoing via a GSM Gateway module a number is displayed on the recipient s mobile phone when number presentation is enabled When the correspondent calls this number back he is automatically routed to the last internal user who has called this number through the gateway The call through feature must be activated for each user s profile 2 4 Call Back The call back feature prevents the mobile phone user from being billed for the call The user calls a correspondent inside the company The QuesCom 300 gateway intercepts and immediately disconnects the call The device then calls the user back When the user picks up the QuesCom 300 gateway calls the number previously called and puts both calls together This feature may be coupled to an IVR The Call back user ca
11. irection profiles o An incoming call can be automatically redirected to another number according various events unconditional redirection busy and no answer no answer delay is configurable activate a redirection profile Ques ZT f A My Profil S atti 0 among 5 available profiles ENAN E ECA G em o Profiles can be activated eem from Personal Call Manager Current profile name ie Basic but also from any emm e classic phone See Mobile Extension 3 1 3 Page 11 d i ee records per nage 10 view the received missed or placed call log m view the received or sent fax log QuesCom 300 version 4 20 Product overview 3 1 3 Mobile Extension The Mobile User uses a mobile phone or any other phone to connect to the QuesCom 300 Gateway by dialling a direct line number dedicated to Mobility Services The Mobile User is automatically identified by the QuesCom 300 Gateway thanks to the phone number After identification the Mobile User accesses the main menu and listens to a tone So the user can call his internal or external correspondent by dialling the number plus access the functional menu by typing When accessing the functional menu the user can check his voice mailbox by typing 9 activate a redirection profile by typing 8 followed by the number of the profile to be activated hang up by typing go back to the main menu by typing When the mobile user places
12. le registry can be done by the administrator Then a backup file format sfx can be downloaded and saved as a backup on your computer Note that a brief service interruption is necessary 8 7 Duplication of configuration On homogenous configuration QuesCom 300 a duplication of configuration from one appliance to another is possible if both hardware configurations are the same The Qset software QuesCom property allows to open a sfx file from a QuesCom 300 to modify settings IP addresses network names and serial number then save the new settings into a renamed sfx file which can be used in another QuesCom 300 This feature is useful when spare appliances updating is necessary Note that a brief service interruption is necessary 8 8 Software update Firmware update file can be downloaded from the Support website by the QuesCom 300 administrator The upgrade process is very simple and automatic one you have launched the command name Note that a brief service interruption is necessary QuesCom 300 version 4 20 Product overview 8 9 Traces The gateway logs all call details in a CDR Call Detail Record database and can produce a number of detailed reports The details recorded are the called and calling party numbers date and time of the call and its status call connected no response engaged Summary views are available from the web interface and a number of more detailed filters can be defined All data can a
13. lso be exported to a third party application and or emails can be sent automatically to an administrator Traces of all events are also available on the bird memory All traces are dispatched by component gatekeeper gateway qwebsvr They have a maximum size of 4 Mb and loop when the file is full An IP sniffer is embedded into the QuesCom 300 but it has to be enable disable manually 8 10 Communication logs 4 logs are available Attended calls s nterrupted or failed calls cause is displayed ITU standard Sent received or failed faxes Sent received or failed SMS Information displayed Origin and destination of the call Called and calling numbers Number before and after LCR management Hour date of beginning and end of the call Duration of the call Failure type of call according table of failed calls Call type ISDN VoIP CTI and details about used ISDN and GSM ports s Microsoft Access database o Direct viewing via the Qportal web based interface simple view is available by using criteria to be defined o Possibility of exporting towards a third party application and or automatically sent e mail 8 11 Geoport CDR QuesCom 300 CDRs may be sent by e mail Text format and by period to be defined This feature must be enabled disabled Exporting of information needed for financial reports on communication costs towards an external application e g GeoTaxe Ze n Ques TE
14. n Network configuration of the QuesCom 300 by command prompts under Telnet session Database configuration of the QuesCom 300 using a web based interface Qportal used port 8000 o Use of Internet Explorer 5 5 or later mandatory o User authentification by login and password o All product features are configurable 8 4 QuesCom 300 supervision Interface based on Microsoft Management Console Ports used 1168 amp 1169 UDP Installation from the QuesCom CD ROM Supervision of Gatekeeper and gateway modules e Gatekeeper Hardware and software components information and settings Telnet console Traces download Hardware components monitoring temperatures Gatekeeper system events Real time communication events QuesCom 300 version 4 20 Product overview e Gateway Software components information and parameters Statistics Gateway system events Real time communication events Real time GSM trunks monitoring GSM signal quality monitoring DSP resources monitoring Qportal access 8 5 Alarms and failure All errors are visible through the QuesCom Management Console The gateway also has an SNMP MIB and can send SNMP traps to network management devices if configured In the case of overheating for example due to fan failure an audible alarm sounds on the device 8 6 Backup restore configuration A complete backup of all data included the database and who
15. n be connected to an IVR message prompting for dialling the number of the recipient SAAR Ques TE QuesCom 300 version 4 20 Product overview 2 5 Voice rate plans management This feature enables the optimisation of the use of the SIM cars and the GSM gateway use Detailed management of GSM rate plans and or prepaid cards Routing by the best SIM card according the operator and the remaining credit Minutes carrying forward Minute SMS management included in the bundle Alert when credit is empty 2 6 Dial Tone back up Back up routing rules may be configured when a specific network is not available so that call forwarding to other networks is ensured For instance when the GSM network is not available or all GSM ports are busy it is possible to route all outgoing GSM calls to the overflowing GSM network by the ISDN network 2 7 SMS management SMS sending and receiving is possible by standard use via the Virtual Printer Driver VPD QuesCom application installed on the user s PC or via a Microsoft Outlook plug in osoft Outloo Hie Edit View Go Tools Actions Help Adobe PDF Type a question for help e 4 AO gt 4 ay f EE Aske See ee eee ote Create a new SMS from 29 Phone Call Schedule Cal ickdial gt Outlook toolbar 8 Back gt CA EI ds gl 5 New SMS E Configure BE e x Favorite Folders Choose mobile numb
16. o workers are reachable wherever they are 3 1 Mobility Services Pack The QuesCom 300 is the key device in your telephony organisation to achieve better productivity by integrating your mobile phones into your PBX environment and at the same time optimise your communication costs The QuesCom 300 is delivered with 2 user licences Each additional user may purchase a licence Licences are available in packs of 25 50 100 150 200 250 300 or 500 licences The QuesCom 400 is required for 100 users and more Combination of packs is possible 3 1 1 One number When a Mobile user has created and activated a redirection rule any incoming call to his fixed phone extension routed to the QuesCom 300 is redirected to another phone number typically his GSM phone This redirection is transparent to the caller It s no more necessary to publish different phone numbers fixed extension GSM You are always reachable on your fixed phone number even when you are out of office The One Number can also receive all incoming fax calls see Fax sending and receiving section 3 1 4 All Mobile Users must be declared and activated from the QuesCom 300 administration interface Each Mobile User defines his own redirection rules from the web based interface See Personal Call Manager Basic 3 1 2 3 1 2 Personal Call Manager Basic From the user centric QPuser web interface each Mobile user can define up to 5 red
17. on Information available after the printing of this manual will be in one or more Read Me First documents Each product shipment includes all current Read Me First documents All current Read Me First documents are also available on our web site THIS DOCUMENT IS PROVIDED AS IS QUESCOM DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL QUESCOM BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ER Ques ET QuesCom 300 version 4 20 Product overview TABLE OF CONTENTS 1 Mie e e e o g BE 5 2 Value for money features EK KEE KEE KEE KEE KREE EE E KE ER EE KREE Ken 6 2 1 GSM GTW nn de den nu dede cate ms san aE a 6 2 2 Any SIM to Any Port technolOgy msmsmmmemememmnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnne 6 2 3 Call dee TT LE 6 2 4 Cal BAC nids nnnese nes nn uses Eeer eege ege gue 6 2 5 Voice rate plans management nnnnsnsnrnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnnnnnne 7 2 6 Dial Tone Dack UD asssenessensnnen S a 7 2 7 KAMELLE 7 2 8 Least Cost Routing LCR sans geess edeg EE era et EEN aaa 8 2 9 QuesCom 300 configuration KK KEREN E EE EE EE EE EE EER E E KE KE KE KE E
18. possibility of using mixed codecs A software parameter in the QuesCom 300 lets you choose the codec preference order 6 3 Use environment Power supply auto adaptative 100 240 VAc Power 45 VA Temperature 0 C to 35 C Relative humidity 5 to 80 non condensing Marking CE Compatible with the security specification UL60950 and IEC950 6 4 Stocking environment Temperature 20 C to 0 C Relative humidity 5 to 80 non condensing 6 5 Delivery content 1 power supply French cable 1 serial cable 1 Ethernet cable 1 CD Rom GSM antennas GSM ports version Note ISDN cables are not included QuesCom 300 version 4 20 Product overview 7 Integration within a PBX environment 7 1 Easy quick and transparent installation s Easy quick and transparent installation on the existing telephony system neither alteration replacement nor hardware or software update is required in the existing infrastructure PBX independent architecture compatible with any ISDN PBX Fixed line phones other than PBX phones are not limited 7 2 Multimodal tnstallation PASS THROUGH DEDICATED LINK FULL IP be m BRI Al EI Z e ED Sal A a eee Le geg INTERNAL PHONES INTERNAL PHONES Installed between the PBX and the landline telephony operator network pas through mode the appliance makes incoming and or outgoing calls interce
19. private networks Message delivery into voicebox s Number memorising s Incoming number monitoring Connection to an alternative scenario 4 3 GeoRoute This application is integrated into the QuesCom 300 and optimises selection of incoming call routing GeoRoute is available in licence packs of 25 50 100 250 and 500 numbers No voice card installation is necessary on the PBX GeoRoute makes telephone access easier to enterprises restraintless for the caller The switchboard linked software automatically forwards the call towards the right correspondent GeoRoute automatically routes the calls according to predefined rules and Caller s number Correspondent s number Information stored in a database 5 3 x P Ques STE QuesCom 300 version 4 20 Product overview 5 VolP features The QuesCom 300 supports TCP IP communication H 323 v2 and SIP compatible Supported codecs G 711 G 723 G 729 5 1 Interconnection in VoIP The QuesCom 300 allows to s Build a communication between a Master and a Slave QuesCom appliance E g Master Slave architecture used as GSM Gateway GSM calls may need to be routed onto the other appliance whilst all local GSM ports are busy Interconnect the QuesCom 300 to an external gateway gatekeeper or PBX so that VoIP calls are routed from or towards the QuesCom gateway Interconnect the QuesCom 300 gateway to an IP Telephony operator for instance an I
20. ption easier Directly installed onto the PBX non standard use is possible but requires configuration operations under QuesCom Technical Support supervision Directly installed onto the operator network non standard use is possible fax server or mobility type configuration but requires configuration under QuesCom Technical Support supervision 7 3 Evolutive architecture Stand Alone Relay functioning ISDN port extension is possible GSM port extension is also possible by adding one or more QuesCom 300 appliance s s More than 8 GSM ports by stacking 2 or more QuesCom 300 appliances s Multi site GSM resources mutualisation is possible ER Ques TD QuesCom 300 version 4 20 Product overview 8 QuesCom 300 administration 8 1 Administration PC minimum hardware requirements Processor Pentium IlI 850Mhz RAM 256 Mb Hard drive 1 Gb minimum O S Windows 2000 NT XP Browser Internet Explorer 5 5 or later mandatory 8 2 Available connection types Local administration via serial port RS232 is possible connection of console cable included between the PC and the QuesCom 300 and use of HyperTerminal Private Edition recommended Remote administration via IP network use of Ethernet port use of Telnet used port 23 and FTP used port 21 Remote administration via ISDN network use of ISDN modem and use of RAS feature available by default on all SDA 8 3 QuesCom 300 configuratio
21. tus Notes Version 5 or later Any database with ODBC driver 3 2 4 Other CTI feature A QuesCom CTI API is also available enabling connection of third party applications TAPI compatible driver such as CRM applications Please see QuesCom Support Team s integration services Ze gt Ques TE QuesCom 300 version 4 20 Product overview 4 Features of Customer Satisfaction Improvement Customer Satisfaction Pack is a key solution that will efficiently and quickly fulfill the needs of enterprises that do not attend all calls or loose some of them 4 1 Basic IVR feature It enables digits collecting after a voice announcement Classic message may be replaced at the convenience of the QuesCom 300 s administrator Basic IVR feature is limited to 2 level messages maximum GeoVox IVR module provides an interactive and complete IVR It allows to attend a steady flow of call log 4 2 GeoVox IVR Interactive Voice Response An Interactive Voice Response IVR has been integrated within the QuesCom 300 It allows a steady flow of call attending by optimising incoming call forwarding GeoVox IVR is available in classic version 5 scenarios and full version 100 scenarios No voice card installation on the PBX is necessary GeoVox IVR comprises the following features Pre answer Customisable schedule and calendar s Multilingual Call forwarding upon ringing upon number presentation and upon busy Addition of public and
22. um for 16 GSM ports bundled with 4 male male cables SMA connector and cable length 0 3 m Generated attenuation 8db o Extension cord 2 SMA connectors male female length 10 metres Generated attenuation 11 5dB to 900 MHz o Extension cord 2 SMA connectors male female length 30 metres Generated attenuation 15dB to 900 MHz o High quality omni directional 900 1800 MHz GSM antenna average gain 5dB N connector bundled with fixing and N SMA adapter Height 60 cm Note cable is not included o High quality omni directional 900 1800 MHz GSM antenna average gain 2dB SMA connector height 60 cm Bundled with fixing and 5 metre cable QuesCom 300 version 4 20 Product overview 6 2 3 Slots and voice module overview 1 slot is allocated to 1 optional voice module This voice module enables to enhance resources to manage faxes and the number of VoIP sessions depending on following Specifications Compatible with SIP protocols use in User Agent or SIP Proxy Server mode and H 323 use in gateway H 323 or gatekeeper H 323 mode Supported codecs G 711 Alaw and Ulaw G 729 annexes A B and AB amp G 723 5 3 and 6 3 Codec compression o I callin G711 is about 64 Kb s of bandwidth o 1 call in G729 is about 15 Kb s of bandwidth o 1 callin G723 is about 5 Kb s of bandwidth Possibility to set the codec frame size between 10 and 110 ms The QuesCom 300 is also able to manage these 3 codecs dynamically
23. ximum attenuation 20 dB km Pass through system 2 ports in NT mode for connection to the PBX 2 ports in TE mode for connection to the public network ISDN PRI T2 O O O Ports 2 PRI ports per card Interface G 703 2 ports per card ISDN Signalling EurolSDN Europe EuroNumeris VN6 France Cabling straight cable 1 amp 2 and 4 amp 5 wire pairs under 40 metres in length characteristic impedance 120 Ohms maximum attenuation 20 dB km Pass through system 1 port in NT mode for connection to the PBX 1 port in TE mode for connection to the public network Ques sub QuesCom 300 version 4 20 Product overview 6 2 2 Slot for GSM module Number of ports per module 2 or 4 GSM ports 1 card by default 2 or 4 ports 1 optional card 4 additional ports Siemens TC35i GSM module 1 incoming or outgoing call per GSM port Dual band compatibility on each port GSM 900 MHz and DCS 1800MHz Standards Digital quality for calls to cellular phones Multi operator support per QuesCom 300 and per SIM card Antenna type GSM 900 1800MHz omni directional antenna Hirschmann MCA18 90 MH cable length 2 5 m SMA female connector Height 9 cm Gain OdB magnetic base 1 antenna output per card ie per 4 ports s Level of reception necessary for SIM cards registration onto GSM network between 80 dB and 50 dB Optional items o Available antenna coupler 4 to 1 1 antenna maxim
24. y adding a voice module S Send fax from Outlook Message HTML File Edit View Insert Format Tools Actions Arial sl gt 4 BZ 0 Indicates that the message will be sent as FAX This message will be sent via Fax Mail Transport Select any FAX address in Malric Stephan Business Fax the contacts Subject Send fax from Outlook M quEscom400csM PO FR1005 PB do KB Dear Sir Any Office document can be attached Please find in the following pages our best offer concerning Mo Best regards 3 1 5 Voice messaging The following features are included into the QuesCom 300 voice messaging Customised IVR Languages French English and Spanish 10 messages per user by default Customised user s voice mail message Customised corporate voice mail message New message alert by e mail or automatic call Message checking o By e mail WAV file attached o By phone see Mobile Extension 3 1 3 30 Mb are allocated on the Compact Flash card for all messages 3 1 6 QuesCom 300 minimum hardware requirements The QuesCom 300 includes by default a voice module allowing fax and voice digitalising 2 user licences Mobility Services Pack a licence for 4 simultaneous faxes only in ISDN environment Voice module add on QuesCom 300 s voice module add on brings additional resources and enhances licence above from 4 simultaneous faxes to an
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