Cisco 8U CME Base CUE+Phone FL w/4FXO 1VIC
Contents
1. All contents are Copyright 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 2 of 16 Data Sheet Cisco Unified Communications Manager Express Cisco Unified Communications Manager Express is a Cisco IOS Software solution embedded in the Cisco Unified Communications 500 Series appliance that provides call processing for Cisco Unified IP phones Simple to deploy administer and maintain Cisco Unified Communications Express is a reliable feature rich telephony solution Cisco Unity Express Embedded Cisco Unity Express helps enable voicemail desktop messaging and Automated Attendant services for increased customer service and rich employee communications experience Cisco Unified CallConnectors for Windows PC Applications The Cisco Unified Communications 500 Series integrates with common Windows desktop applications to give small business owners access to productivity gains once available only to large businesses With Cisco Unified CallConnectors you can integrate your Cisco Unified IP phones with common applications including Microsoft Outlook Internet Explorer Microsoft Dynamics CRM or Salesforce com CRM LAN Switching and Routing The Cisco Unified Communications 500 Series has an integrated managed Ethernet switch that provides 8 ports of 10 100 PoE optimized for integration with the Cisco Smart Business Communications System Additionally the system capacity can be expan2. Benefit Cisco IOS Firewall Sophisticated security and policy enforcement provides features such as stateful application based filtering context based access control CBAC per user authentication and authorization real time alerts and transparent firewall Cisco Easy VPN Remote and Server support The Cisco Unified Communications 500 Series eases administration and management of point to point VPNs by actively pushing new security policies from a single headend to remote sites Standard 802 1x support on integrated switching Standard 802 1x applications require valid access credentials that make unauthorized access to protected information resources and deployment of unsecured wireless access points more difficult Network Address Translation NAT NAT simplifies and reduces costs associated with global IP address allocation and management Only a single registered IP address is required to support all users on an entire LAN infrastructure Wireless Support Features and Benefits The 8 and 16 user models of the Cisco Unified Communications 500 Series support an optional integrated WLAN access point for secure WLAN connectivity The Cisco Unified Communications 500 Series also supports external Cisco 521 Wireless Access Points and the Cisco 526 Wireless Express Mobility Controller as part of the Mobility Express offering For additional information about Mobility Express please visit http www
3. 9 and the Cisco ordering homepage at http wwwin cisco com marketing unified resources uc6_playbook shtml Table 9 Ordering Information Part Number Description UC520 8U 4FXO K9 8 User configuration with 4 PSTN trunks FXO 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion Feature licenses for call control voicemail and Cisco Unified IP Phones UC520 8U 2BRI K9 e 8 User configuration with 2 BRI trunks BRI 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion Feature licenses for call control voicemail and Cisco Unified IP Phones UC520 16U 4FXO K9 16 User configuration with 4 PSTN trunks FXO 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion Feature licenses for call control voicemail and Cisco Unified IP Phones Note requires an eight 8 port Cisco Catalyst Express 520 switch UC520 16U 2BRI K9 e 16 User configuration with 2 BRI trunks BRI 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion e Feature licenses for call control voicemail and Cisco Unified IP Phones Note requires an eight 8 port Cisco Catalyst Express 520 switch UC520 32U 8FXO K9 32 User configuration with 8 PSTN trunks FXO 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion Feature licenses for user configurations of call control voicemail and Cisco Unified IP Phones Note requires a twenty four 24 port Cisco Catalyst Express 520 switch UC520 32U 4BRI K
4. Ethernet expansion port Voice expansion slots 1 voice interface card VIC slot to support Cisco VIC modules for voice and fax providing support for up to 4 additional voice and fax sessions MOH Single 3 5 mm audio port Integrated hardware based encryption Yes Integrated inline PoE ports 8 built in PoE ports FXS and DID ports 4 FXS or DID ports PSTN interfaces FXO BRI or T1 E1 4 to 12 FXO ports or 2 to 6 BRI ports VIC slot can be used to add interfaces in some configurations Fixed 48 user configuration is also available with integrated T1 E1 interface Accessory T1 E1 VWIC interface card Available for use in the 8 16 and 32 user UC500 models VIC slot can be used to add this T1 E1 interface card Console port up to 115 2 kbps 1 Voicemail ports 2 to 6 ports for voicemail and Automated Attendant Deployment Options Desktop wall mount and rack mount rack mount requires an optional rack mount bracket 19 in 48 26 cm rack mount Power Requirements Power supply External Internal AC input voltage 100 to 240 VAC 100 to 240 VAC AC input frequency 50 to 60 Hz 50 to 60 Hz AC input current 4 to 2A 100 to 240V 3 to 1 5A 100 to 240V AC input surge current 50 to 100A 100 to 240V 30 to 60A 100 to 240V Maximum inline power 80W 80W distribution Power dissipation AC without IP 80W 95W phone support 90W including externa
5. caller ID blocking e Secondary dial tone e Additional system speed dial option through XML service Time of day and day of week call blocking e Customizable called name display Basic automatic call distributor B ACD three queues with Automated Attendant and call statistics Display of number of calls in queue on IP phone e Agent log in and log out of B ACD hunt group e Secure voice IP phone certificate authentication and provisioning plus secure device signaling using Transport Layer Security TLS e For additional information about Cisco Unified Communications Manager Express features please visit http www cisco com go ccme All contents are Copyright 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 8 of 16 Data Sheet a Voice messaging e Integrated voicemail and Automated Attendant solution using Cisco Unity Express e Complete yet concise telephony user interface TUI tutorial Takes the user step by step through the mailbox setup process minimizing the need for administrator assistance saving time and money Full range of commonly used voicemail features e Comprehensive voicemail feature set Replying forwarding saving messages message tagging for privacy or urgency alternate greetings pause fast forward and rewind and envelope information Networking Voice Profile for Internet Mail VPIM protocol to communicate with other
6. cisco com go mobilityexpress Table 4 summarizes wireless features Table 4 Wireless Features and Benefits Feature Benefit WLAN connectivity The 802 1 1b g integrated access point available only on the 8 and 16 user Cisco Unified Communications 500 Series models can be used to provide integrated WLAN connectivity to mobile clients voice and data resulting in mobility and enhanced productivity for users The integrated 802 11b g access point in the Cisco Unified Communications 500 Series supports up to 54 Mbps connections Cordless WLAN IP phones allow users to be mobile and more productive Enhanced security Enhanced security is provided with support for Wi Fi Protected Access WPA and WPA2 including authentication with 802 1x and Cisco LEAP Protected Extensible Authentication Protocol PEAP dynamic Wired Equivalent Privacy WEP or static WEP WLAN VLANs and 802 1q e are also supported these features prioritize voice and video traffic with queuing Employee and guest WLAN access is through separate VLANs Summary The Cisco Unified Communications 500 Series for Small Business is a simple smart and affordable solution designed specifically for growing businesses with 8 to 50 employees per site It integrates industry leading business class proven unified communications technologies voice data video security and wireless into one platform and facilitates integration with commonly us
7. remote users e Emergency alternate greeting Alerts callers to temporary schedule changes due to snow holidays etc For additional information about Automated Attendant features please visit http Awww cisco com go cue Configuration and Preconfigured to allow for connection of phones and PSTN lines to start using system management upon startup e Automatic assignment of extensions and voicemail boxes for phones for ease of deployment and future phone additions e Extension assigner that allows replacement of phones using simple easy to follow voice prompts e Windows GUlI based Cisco Configuration Assistant for complete system setup customization and management included Simple Network Management Protocol SNMP support with Cisco Unified Operations Manager or third party management consoles e For additional information about Cisco Configuration Assistant please visit http www cisco com go configassist For additional information about Cisco Monitor Director and Cisco Monitor Manager please visit http Awww cisco com go sbnm Firewall Features and Benefits Security is a fundamental part of the Cisco Unified Communications 500 Series Table 3 summarizes the security features All contents are Copyright 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 9 of 16 Table 3 Data Sheet a Secure Networking Features and Benefits Feature
8. simplified affordable solution that is easy to configure deploy and manage By combining call control messaging and mobility into one device the Cisco Unified Communications 500 Series eliminates the added costs of multiple servers and provides a solution that is easy to set up and manage at a lower price point Table 1 summarizes the features and benefits of the Cisco Unified Communications 500 Series Table 1 Platform Features and Benefits Feature Benefit Solution packaging The solution offers various fixed configurations eliminating the guesswork from configuration Each configuration is equipped with the appropriate number of feature licenses for call processing voicemail and Cisco Unified IP phones simplifying the product structure A modular slot is available in most of the configurations allowing expansion of the system with additional PSTN or analog station interfaces The appropriate number of fixed digital signal processors DSPs is packaged with each configuration Default system configuration Although packaged to support various deployment configurations the solution comes with a Cisco Smart Assist predefined configuration from the factory allowing for rapid deployment of the product in the field Preassigned phone extensions Dial plan e Voice and data VLANs e Firewall settings With the appropriate licensed base platform expanding the system is easy simply connect the companion Cisco Cataly
9. 9 32 User configuration with 4 BRI trunks BRI 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion e Feature licenses for call control voicemail and Cisco Unified IP Phones Note requires a twenty four 24 port Cisco Catalyst Express 520 switch UC520 48U 12FXO K9 e 48 User configuration with 12 PSTN trunks FXO 4 Analog ports FXS 8 PoE ports e Feature licenses for user configurations of call control voicemail and Cisco Unified IP Phones Note requires two twenty four 24 port Cisco Catalyst Express 520 switch UC520 48U 6BRI K9 48 User configuration with 6 BRI trunks BRI 4 Analog ports FXS 8 PoE ports Feature licenses for call control voicemail and Cisco Unified IP Phones Note requires two twenty four 24 port Cisco Catalyst Express 520 switch UC520 48U T E F K9 e 48 User configuration with a T1 E1 interface 4 additional PSTN trunk ports FXO 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion e Feature licenses for user configurations of call control voicemail and Cisco Unified IP Phones Note requires two twenty four 24 port Cisco Catalyst Express 520 switch UC520 48U T E B K9 48 User configuration with a T1 E1 interface 2 additional BRI trunk ports 4 Analog ports FXS 8 PoE ports 1 VIC slot for expansion Feature licenses for user configurations of call control voicemail and Cisco Unified IP Phones Note requires two twenty four 24 port Cisco Catalyst Expres
10. Afeafe CISCO Data Sheet Cisco Unified Communications 500 Series for Small Business Cisco Unified Communications Solutions unify voice video data and mobile applications on fixed and mobile networks delivering a media rich collaboration experience across business government agency and institutional workspaces These applications use the network as the platform to enhance comparative advantage by accelerating decision time and reducing transaction time The security resilience and scalability of the network enable users in any workspace to easily connect anywhere anytime and anyplace using any media device or operating system Cisco Unified Communications is part of a comprehensive solution that includes network infrastructure security wireless management applications lifecycle services flexible deployment and outsourced management options and third party applications For small businesses wanting to reach serve and retain customers Cisco introduces the Cisco Smart Business Communications System a new affordable system that makes anytime anywhere highly secure access to information possible thereby facilitating more effective and efficient ways of communicating with customers and employees Product Overview Cisco Unified Communications 500 Series for Small Business a critical part of the Cisco Smart Business Communications System is a unified communications appliance for small businesses that provides voice data vo
11. Cisco messaging platforms e Distribution lists and broadcast messages e Public and private distribution list function and broadcast messaging capability e General delivery mailboxes GDMs e Multiple GDM voicemail boxes for designated team members e Ability for subscribers to recover a message if it is inadvertently deleted e Ability to share the user interface menu structure and commands with other Cisco voice messaging products e Personal operator Configurable alternate telephone number per voice mailbox for zero out option e Voicemail access using IMAP integration with Microsoft Outlook Outlook Express or Lotus Notes e Cisco Unified IP phone voicemail and mailbox settings access using Cisco Unity Express VoiceView Express XML application For additional information about voicemail features please visit http www cisco com go cue Automated Attendant e Up to five Automated Attendants per system e Standard dial by name and dial by extension Automated Attendant e Holiday schedules and calendar Business hours schedule Script editor Graphical scripting tool that creates customized Automated Attendant menu flows Support for time of day and day of week routing Unlimited menu items and unlimited nesting e Administration through telephony e Ability to record Automated Attendant prompts from phone or computer e Capability to create and manage broadcast messages e Ability to record spoken names for
12. Configurable limit to the number of wireless clients e Configurable RADIUS accounting for wireless clients e Preshared keys PSKs Workgroup Bridge Association SSIDs and Service Set 3 Identification List SSIDL Wireless VLANs 3 Encrypted wireless VLANs 3 Multiple Basic SSIDs 1 MBSSIDs Localization The Cisco Unified Communications 500 Series supports the localization available on Cisco Unified Communications Manager Express 4 2 and Cisco Unity Express 2 3 Table 8 summarizes the localization supported on the platform Table 8 Localization Support Language Variation Phone Prompts Cadences and Voicemail Network Tones Prompts English United States Y Y German Y Y French European Y Y Spanish European Y Y Italian Y Portuguese Brazilian N Y Spanish Latin American N Y Danish Y Y English British Y Japanese Y Y Spanish Mexican N Y French Canadian N Y Chinese Mandarin Y Y Korean Y Y Note Additional languages may be supported on Cisco Unified IP phones for more information visit http Awww cisco com go ipc Availability The Cisco Unified Communications 500 Series for Small Business is now available for order All contents are Copyright 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 14 of 16 Data Sheet EE Ordering Information To place an order refer to Table
13. ID VIC2 2FXO 2 port VIC FXO universal VIC2 4FXO 4 port VIC FXO universal VIC2 2BRI NT TE 2 port VIC card BRI NT and TE VWIC2 1MFT T1 E1 1 port VWIC T1 E1 PRI and CAS WLAN Specifications Table 7 lists the WLAN specifications of the Cisco Unified Communications 500 Series Table 7 WLAN Specifications Feature Description WLAN hardware e 802 11b g e Automatic rate selection for 802 1 1b g e RP TNC connectors for field replaceable external antennas antenna options for extended coverage e Antenna diversity e Indoor range 1 Mbps at 320 ft 97 54m e Wireless Ethernet Compatibility Alliance WECA interoperability Default antenna gain 2 2 dBi WLAN software Options to maximize throughput or maximize range e Software configurable transmit power e Wireless Multimedia WMM certification e Service Set Identifier SSID globalization All contents are Copyright 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 13 of 16 Data Sheet a WLAN security 802 1X e 802 11e e WPA and AES WPA2 e EAP authentication Cisco LEAP PEAP and Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP FAST e Static and dynamic WEP Temporal Key Integrity Protocol Simple Security Network TKIP SSN encryption e MAC authentication and filter e User database for survivable local authentication using LEAP and EAP FAST e
14. MGX Networking Academy Network Registrar Packet PIX ProConnect ScriptShare SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0705R 2007 Cisco Systems Inc All rights reserved Printed in USA C78 393042 03 09 07 All contents are Copyright 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 16 of 16
15. able WLAN functions Cisco Configuration Assistant The Cisco Configuration Assistant a PC based intuitive GUI configuration tool is an integral component of the Cisco Smart Business Communications System With a focus on ease of use the Cisco Configuration Assistant simplifies configuration of multiple technologies unified communications switching routing security and wireless Cisco Configuration Assistant simplifies telephony configuration and provides follow up support to facilitate easy modification Features include an interactive topology view front panel views of devices and drag and drop Cisco IOS Software upgrades Figure 4 Figure 4 Cisco Configuration Assistant Configuration Tool All contents are Copyright 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 4 of 16 Data Sheet EE Application Window Help Re SE amp Smartparts Kiens B Uc520 BRI gt Security Neighbors 03550 ip address SEP00169D465DE7 amp SEP0018BAB9740D gt Telephony gt Wireless gt Routing gt Device Properties Internet Connection Save Configuration gt E monitor gt Maintenance BAggE Architecture Features and Benefits The Cisco Unified Communications 500 Series integrates voice data video security wireless and management into one platform It brings unified communications to small businesses and organizations by providing a
16. ard 19 inch 48 26 cm rack with an optional rack mount kit Cisco Unified Communications Features IP telephony is currently experiencing tremendous growth accelerated by access to value added features and applications that only IP telephony can provide to the end user Additionally the cost benefits of converging data voice and video on a single network are adding to the rapid acceptance of this technology Because it is integrated into a single system Cisco Unified Communications 500 Series for Small Business enhances the advantages of convergence by offering the following benefits e Cost effective operations through a single integrated voice and data platform for all small office needs This highly reliable platform provides robust QoS and the right level of security encryption and firewall to deliver enhanced VPN services to meet small business needs The system delivers integrated IP telephony voicemail and Automated Attendant functions allowing you to deploy one device to address all your business needs thereby simplifying management maintenance and operations and delivering a lower total cost of ownership TCO e Sophisticated key system and private branch exchange PBX capabilities Small businesses have different workflows and require specialized features to support their work practices The Cisco Unified Communications 500 Series delivers a robust set of telephony features for the small office and delivers un
17. ber e Automatic Number Identification ANI e Direct inward dialing DID e Direct outward dialing e Dedicated trunk mapping to phone button H 323 trunks with H 450 support e H450 12 automatic detection of H 450 support for remote H 323 endpoints e H 323 to H 323 Hairpin Call Routing for non H 450 compliant H 323 endpoints e SIP trunks and RFC 2833 support e Transcoding G 711 and G 729a System calling features e Account codes and call detail record CDR field entry e Callback Busy Subscriber Camp On Per phone call coverage rules e Call Hold and Retrieve e Call Park Personal and directed e Call Park Recall e Call Park Assign to Extension e Call Pickup Directed e Call Pickup Local Group e Call Pickup Explicit Group e Call Transfer Consultative and blind e Call Waiting Eight party impromptu conferencing e Computer telephony integration CTI with Microsoft Dynamics CRM Outlook or Salesforce com CRM using Cisco IOS Software Telephony Services Provider TSP e Directory services using XML Hunt groups Sequential circular and longest idle e Hunt group dynamic log in and log out Hunt groups statistics Daily and hourly Intercom e Meet Me Conferencing e MOH Internal or external source e Night Service Bell or Call Forwarding e Overlay extensions for enhanced call coverage e Called name display for overlay extensions e Paging Internal through IP phones or to external system Per call
18. ded by connecting the recommended Cisco Catalyst Express 520 Series Switch Providing 8 to 24 additional ports of 10 100 PoE the Cisco Catalyst Express 520 Series Switch ships with a predefined software configuration to work immediately with the Cisco Unified Communications 500 Series for Small Business The Cisco Unified Communications 500 Series supports static routing and routing between VLANs and the built in interfaces All contents are Copyright 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 3 of 16 Data Sheet ay Firewall for Network Security Security is a fundamental element of any network and Cisco products play an important role in embedding security at the customer s access edge The Cisco IOS Firewall is a stateful inspection firewall available with the Cisco Unified Communications 500 Series Built from market leading Cisco PIX Firewall technologies Cisco IOS Firewall is a base feature on the Cisco Unified Communications 500 Series platform it is ideal for protecting the WAN entry point into the network Virtual Private Networking VPNs carry private data over a public network and extend remote access to users over a shared infrastructure Maintaining the same security and management policies as private networks VPNs are the most cost effective means of establishing point to point connection between remote users and a central network VPNs have been the fastest growing f
19. ed desktop applications such as Microsoft Outlook and Outlook Express IBM Lotus Notes and CRM software Functions include Automated Attendant and voicemail PSTN and Internet connectivity and analog phone and fax machine support A wide array of IP phones are supported by PoE ports The Cisco Unified Communications 500 Series solution also provides the capability to network the office for voice video and data networking and allows business owners and employees to be securely connected to the office while they are traveling or working from their home offices Product Hardware Specifications Table 5 lists the Cisco Unified Communications 500 Series chassis specifications All contents are Copyright 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 10 of 16 Table 5 Data Sheet oo CE Specifications of Cisco Unified Communications 500 Series Cisco Unified Communications 500 Series Cisco Unified Communications 520 System 32 and 48 user configuration Cisco Unified Communications 520 System 8 and 16 user configuration Packaging Type Desktop or wall mount Rack mount Product Architecture DRAM e Cisco IOS Software 256 MB Voice messaging 512 MB Compact Flash memory e Cisco IOS Software 64 MB optional e Voice messaging 1 GB USB or Compact Flash Onboard Ethernet ports Eight 10 100 Mbps LAN e One 10 100 WAN uplink One 10 100
20. eys e Enable and disable Call Waiting notification per line e Call Waiting with overlay Directory Number e Call Waiting Ring Dual line appearances per button After hours toll bar override Auto answer with headset e European date formats e Hook flash passthrough across analog PSTN trunks e Idle URL Periodically pushes messages or graphics on IP phones e Last Number Redial e Local Name Directory Lookup e On Hook Dialing e Station Speed Dial with configuration changes from IP phone e System Speed Dial for 10 000 numbers Silent and Feature Ring options SIP based Line Side Subscribe providing basic presence of phone status e Access features using soft keys or feature access codes e Remote teleworker IP phone support e Dynamic Hunt Group Join or Leave Support for fax machines on FXS ports using H 323 Skinny Client Control Protocol SCCP and SIP e XML application services on Cisco Unified IP phone displays e Station to station video telephony using Cisco Unified Video Advantage or Cisco Unified IP Phone 7985G endpoints All contents are Copyright 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 7 of 16 Data Sheet a PSTN interfaces and features e Analog FXO Loop and Ground Start Basic Rate Interface BRI support for several switch types currently supported in Cisco IOS Software e T1 E1 for PSTN Connectivity e Caller ID name and num
21. icemail Automated Attendant video security and wireless capabilities while integrating with existing desktop applications such as calendar e mail and customer relationship management CRM programs This easy to manage platform uses business class proven unified communications technologies to support up to 50 users and supports flexible deployment models based on your needs a wide array of IP phones public switched telephone network PSTN interfaces and Internet connectivity Figure 1 Figure 1 Cisco Unified Communications 500 Series 8 16 User Configuration Figure 2 Cisco Unified Communications 500 Series 32 48 User Configuration All contents are Copyright 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 1 of 16 Data Sheet Core components of the Cisco Unified Communications 500 Series include e Cisco Unified IP phones including wireless handsets and Session Initiation Protocol SIP phones e Cisco Unified Communications Manager Express for call processing e Cisco Unity Express for voice messaging and Automated Attendant e Support for Cisco Unified CallConnectors for integration with Windows PC applications e LAN switching Integrated Power over Ethernet PoE switch and ability to expand through Cisco Catalyst Express 520 Series Switches e Firewall and VPN capabilities e Optional integrated wireless LAN WLAN capability on some models or external access poi
22. ique value added capabilities through XML These capabilities which cannot be delivered by traditional systems enhance the productivity of the end user and the business All contents are Copyright 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 6 of 16 Data Sheet a e Remote maintenance and troubleshooting You can use the industry standard Cisco IOS Software command line interface CLI or user friendly GUI to configure and administer the Cisco Unified Communications 500 Series system The Cisco Unified Communications 500 Series appliance offers the feature set available with Cisco Unified Communications Manager Express 4 2 and Cisco Unity Express 2 3 Table 2 summarizes the unified communications features Table 2 Cisco Unified Communications 500 Series for Small Business Features Feature Description End user phone features Multiline appearances on phone e Attendant console functions using Cisco Unified IP Phone Expansion Module 7914 or PC based attendance console e Fast Transfer Blind or consult Busy Lamp Field e Silent ringing options Automatic line selection for outbound calls e Call Forward on Busy No Answer and All e Call Forward All restriction control e Do Not Disturb DND e Feature ring with DND set e IP phone display of DND state e Dial plan pattern load on SIP phones Diversion of calls directly to voicemail e Customization of soft k
23. l adapter Power dissipation AC with IP 175W 200W phone support for IP phones 190W including external adapter Environmental Specifications Operating temperature 32 to 104F 0 to 40 32 to 104F 0 to 40 Operating humidity 10 to 85 noncondensing operating 5 to 95 noncondensing nonoperating Nonoperating temperature 4 to 149F 20 to 650 4 to 149F 20 to 65 Operation altitude 104F 40 at sea level 87 8F 31 at 6 000 ft 1800m 77 F 25 at 10 000 ft 3000m 34 7 F 1 5 per 1 000 ft 104F 40 at sea level 87 8F 31 at 6 000 ft 1800m e 77 F 25 at 10 000 ft 3000m 34 7F 1 5 per 1 000 ft Dimensions H x W x D 2 625 x 10 5 x 11 05 in 6 67 x 26 67 x 28 07 cm 3 5 x 17 5 x 14 in 8 89 x 44 45 x 35 56 cm All contents are Copyright 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 11 of 16 Data Sheet en Power supply dimensions H x Wx D 1 7x4x7 5 in 4 3 x 10 16 x 19 05 cm Internal power supply Rack height 1 5 rack unit RU 2RUs Weight fully configured 8 Ib 3 63 kg 14 5 Ib 6 58 kg Power supply weight 3 Ib 1 36 kg Internal Noise level minimum and maximum Normal operating temperature lt 78F 25 6 34 dBA gt 78F 25 6 through lt 104F 40 37 dBA gt 104F 40 42 dBA Normal operating
24. ns 500 Series visit http www cisco com go uc500 or contact your local Cisco account representative Americas Headquarters Asia Pacific Headquarters Europe Headquarters Cisco Systems Inc Cisco Systems Inc Cisco Systems International BV 170 West Tasman Drive 168 Robinson Road Haarlerbergpark a San Jose CA 95134 1706 28 01 Capital Tower Haarlerbergweg 13 19 USA Singapore 068912 1101 CH Amsterdam C S C re wwwcisco com www cisco com The Netherlands Tel 408 526 4000 Tel 65 6317 7777 www europe cisco com 800 553 NETS 6387 Fax 65 6317 7799 Tel 31 0 800 020 0791 Fax 408 527 0883 Fax 31 0 20 357 1100 Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices COVP the Cisco logo and the Cisco Square Bridge logo are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn is a service mark of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace
25. nts and Cisco Wireless LAN Controller Modules e Cisco Configuration Assistant for GUI based customization of the solution e Optional remote system monitoring capabilities Cisco Unified IP Phones Cisco provides a complete range of Cisco Unified IP phones and communications devices designed to take full advantage of converged voice and data networks and these devices offer the convenience and user friendliness found in business phones Cisco Unified IP phones can help improve productivity by meeting the needs of different users throughout your organization The Cisco Unified IP phone portfolio provides the following e IP phones with LCD displays including dynamic soft keys for call features and functions e Support for information services including Extensible Markup Language XML capabilities to extend IP phone systems to give IP phone users access to a variety of information such as stock quotes employee directories and Web based content Cisco Unified IP phones lead the IP communications device market and provide a complete IP phone system portfolio with ease of use excellent audio quality increased accessibility for people with disabilities ergonomic physical design advanced services and features The IP phone portfolio includes options for use from wherever you are the company lobby the manufacturing floor the executive suite at home on the road or in a branch office Figure 3 Figure 3 Cisco Unified IP Phone Portfolio
26. orm of network connectivity and Cisco takes this approach to a new level by making VPN functions an integral part of the Cisco Unified Communications System The Cisco Unified Communications 500 Series includes built in hardware based encryption acceleration that offloads IP Security IPsec Advanced Encryption Standard AES Data Encryption Standard DES and Triple DES 8DES encryption and VPN processes to provide increased VPN throughput on the Cisco Unified Communications 500 Series platform Wireless Mobility Services The 8 and 16 user models of the Cisco Unified Communications 500 Series support an optional integrated WLAN access point for secure WLAN connectivity As part of the Cisco Smart Business Communications System the Cisco Unified 500 Series also supports external access points the Cisco 521 Wireless Express Access Point and for best in class wireless mobility the Cisco 526 Wireless Express Mobility Controller can be added to create a unified system of access points Small businesses can easily extend access to data applications as well as WLAN telephony Wireless services allow greater mobility for employees partners and customers resulting in increased productivity Note The 32 and 48 user models of the Cisco Unified Communications 500 Series do not support an optional integrated WLAN access point These models can use the Cisco 521 Wireless Express Access Point and the Cisco 526 Wireless Express Mobility Controller to en
27. peeds for up to 1OOBASE T Ethernet technology without the need for additional power modules Most Cisco Unified IP phones include a 10 100 switch with QoS to provide PC desktop connectivity to the network Optimized QoS is provided for IP phone and desktop configurations The QoS level helps ensure that voice over IP VoIP traffic takes precedence Voice and data traffic have separate VLANs Port security limits unauthorized access to the network Power failover A power failover feature on the base configuration allows access to the PSTN line if a power outage occurs When power is lost the first foreign exchange office FXO PSTN trunk is directly connected to foreign exchange station FXS analog port allowing for calls to be placed and received Recorded announcements for The process for providing customized MOH announcements is simplified with a dedicated callers Music on Hold MOH MOH port allowing small business owners to play recorded announcements to their callers by simply plugging the audio source into the provided 3 5 mm mini jack You can use wave files stored on flash memory MOH is an audio stream that is played to PSTN and VoIP G 711 or G 729 callers who are placed on hold reassuring the callers that they are still connected to the called party Deployment options Depending on the configuration the Cisco Unified Communications 500 Series can be deployed as a desktop unit wall mounted or installed in a stand
28. s 520 switch Service and Support The Cisco SMARTnet Service for SBCS is Cisco s award winning technical support service program offering multi level service options and access to an extensive range of technical resources Customers get direct anytime access to Cisco engineers for configuration assistance problem diagnosis and recommendations through 24x7 telephone or Web based support With Cisco SMARTnet Service for SBCS you get a complete service program that delivers rapid resolution and solutions level technical support for their Smart Business Communications System All contents are Copyright 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 15 of 16 Data Sheet a e Around the clock global access to the Cisco Technical Assistance Center TAC for help with configuration diagnostics and recommendations e Next business day advance hardware replacement with premium options available including 2 hour and 4 hour on site parts delivery e Ongoing application and operating system software updates and upgrades e Access to the extensive Cisco com knowledgebase and tools Limited 1 Year Hardware Warranty For details about the Cisco Unified Communications 500 Series limited 1 year hardware warranty visit http www cisco com en US products prod_ warranties item09186a00800df3b2 html For More Information For more information about the Cisco Unified Communicatio
29. st Express 520 Switch and connect phones to the new PoE Ethernet ports All contents are Copyright 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 5 of 16 Data Sheet a Integrated voicemail and Voice messaging raises the level of professionalism productivity and customer service Automated Attendant available to small business customers with built in Automated Attendant and advanced voicemail capabilities With Professional Automated Attendant all calls can be handled efficiently and reliably 24 hours a day Callers can dial by extension number of the group or person they are trying to reach or use the Dial by Name feature when they do not know a specific extension Voicemail extends your organization s productivity by allowing employees to access messages at any time from any telephone Both internal and external calls to a busy or unattended phone are forwarded to the user s voicemail box and are greeted with the user s personalized greeting Integrated messaging allows you to check your voicemail using Internet Mail Access Protocol IMAP email clients including Microsoft Outlook Outlook Express or Lotus Notes You can also access voicemail features using the XML display on Cisco Unified IP phones Ethernet connectivity with Ethernet connectivity is provided for IP phones or wireless access points by PoE ports that quality of service QoS provide connectivity s
30. temperature lt 90F 32 2 44 dBA 53 dBA at maximum fan speed Regulatory Compliance Safety e IEC 60950 1 e AS NZS 60950 1 e CAN CSA C22 2 No 60950 1 e EN 60950 1 e UL 60950 1 Immunity e EN 55024 EN 300 386 EN 61000 6 2 EN 50082 1 EN 55024 CISPR 24 EMC FCC Part 15 ICES 003 EN55022 CISPR 22 e AS NZS CNS13438 e VCCI V 3 e EN 55024 EN 300 386 EN 61000 3 2 EN 61000 3 3 EN 50082 1 EN 55024 CISPR 24 EN 61000 4 2 EN 61000 4 3 EN 61000 4 4 EN 61000 4 5 EN 61000 4 6 EN 61000 4 8 EN 61000 4 11 EN 61000 6 2 FIPS 2 Not supported All contents are Copyright 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 12 of 16 Data Sheet a TELCOM e FXS DID e TIA 968 A3 e CS 03 Part ACIF S002 e ACIF S003 e ANZ PTC200 ISDN BRI S T voice and data BC TIA 968 A3 e CS 03 Part VI TBR3 e ACIF S031 e ANZ PTC200 e MPMHAPT Japan Digital e FXO TIA 968 A3 e CS 03 Part e TBR21 e MPMHAPT Japan Analog ACIF S002 e ACIF S003 ACIF S004 e ANZ PTC200 MOH interface e ACIF S038 ACIF S004 TIA 464C Modular Support Table 6 lists available modules and interface cards supported in the open slot Table 6 Modules and Interface Cards Supported in the Open Slot Module Description VIC 4FXS DID 4 port VIC FXS D
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