Cisco UCCX 4.5 ENH Server Software for MCS 7825 and 10 ENH Seats
Contents
1. App SW contract manufacturers Actual ship date is dependent on lead time End of SW Maintenance The last date that Cisco Engineering may release any final software May 15 2009 Releases Date maintenance releases or bug fixes After this date Cisco Engineering App SW will no longer develop repair maintain or test the product software End of New Service For equipment and software that is not covered by a service and May 15 2009 Attachment Date support contract this is the last date to order a new service and App SW support contract or add the equipment and or software to an existing End of Service Contract Renewal Date App SW The last date to extend or renew a service contract for the product August 11 2010 Last Date of Support App SW The last date to receive service and support for the product After this date all support services for the product are unavailable and the product becomes obsolete May 15 2011 HW Hardware Table 2 Product Part Numbers Affected by This Announcement OS SW Operating System Software App SW Application Software End of Sale Product Part Number Product Description Replacement Product Part Number Replacement Product Description CCX 3031E 45E UPG CCX 3 0 or 3 1 ENH WITHOUT IVRPortOption Upgrade to 4 5 ENH See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 CCX 3031E 45P UPG2. Options section for details Cisco Unified Contact Center Express 5 0 UCCX PRE SW 1A UCCX 4 5 7815 PRE Server Software See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX PRE SW 1B UCCX 4 5 7825 PRE Server Software See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX PRE SW 1C UCCX 4 5 7835 PRE Server Software See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX PRE SW 1D UCCX 4 5 7845 PRE Server Software See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX PRE USERS UCCX 4 5 PRE Seat Qty 1 See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX STD SW 1A UCCX 4 5 7815 STD Server Software See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX STD SW 1B UCCX 4 5 7825 STD Server Software See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX STD SW 1C UCCX 4 5 7835 STD Server Software See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX STD SW 1D UCCX 4 5 7845 STD Server Software See Product Migration Options section for details Cisco Unified Contact Cente
3. CCX 3 0 or 3 1 ENH WITH IVR Port See Product Migration Cisco Unified Contact Center Option Upgrade to 4 5 PRE Options section for details Express 5 0 CCX 3031S 45S UPG CCX 3 0 or 3 1 STD Upgrade to 4 5 STD See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 CCX 35E 45E UPG CCX 3 5 ENH Upgrade to 4 5 X ENH See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 1 of 5 Product End of Life Notice aT CCX 35P 45P UPG CCX 3 5 PRE Upgrade to 4 5 X See Product Migration Cisco Unified Contact Center PRE Options section for details Express 5 0 CCX 35S 45S UPG CCX 3 5 STD Upgrade to 4 5 x See Product Migration Cisco Unified Contact Center STD Options section for details Express 5 0 CCX 40XE 45YE UPG CCX 4 0 X ENH Upgrade to 4 5 Y See Product Migration Cisco Unified Contact Center ENH Options section for details Express 5 0 CCX 40XP 45YP UPG CCX 4 0 X PRE Upgrade to 4 5 Y See Product Migration Cisco Unified Contact Center PRE Options section for details Express 5 0 CCX 40XS 45YS UPG CCX 4 0 X STD Upgrade to 4 5 Y See Product Migration Cisco Unified Contact Center STD Options
4. USR ADD Solution Bundle Addition D SE See Product Migration Cisco Unified Contact Center Options section for details Express 5 0 Product Migration Options Customers are encouraged to migrate to the Cisco Unified Contact Center Express 5 0 Information about this product can be found at http www cisco com en US products sw custcosw ps1846 index html Customers can use the Cisco Technology Migration Plan TMP to trade in products and receive credit toward the purchase of new Cisco equipment For more information about Cisco TMP go to http www cisco com go tradein The Cisco TMP application requires all users to have a Cisco com user ID Customers may be able to continue to purchase the end of sale product through the Cisco Certified Refurbished Equipment program Refurbished units of the end of sale product are available in limited supply for sale in certain countries on a first come first served basis For information about the refurbished equipment program go to http cisco com go remarketing For More Information For more information about the Cisco Unified Contact Center Express 5 0 visit http www cisco com en US products sw custcosw ps1846 index html or contact your local account representative For more information about the Cisco End of Life Policy go to http www cisco com en US products prod_end_of_life html To subscribe to receive end of life end of sale information go to http w
5. 0 See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 USOL D P10 7835 Solution Bundle D Software for MCS7835 And Licenses 10 See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 USOL D P10 7845 Solution Bundle D Software for MCS7845 And Licenses 10 See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 4 of 5 Product End of Life Notice a USOL D P10USR Solution Bundle D Additional See Product Migration Cisco Unified Contact Center Licenses 10 Options section for details Express 5 0 USOL D P1USR Solution Bundle D Additional See Product Migration Cisco Unified Contact Center Licenses 1 Options section for details Express 5 0 USOL D P25USR Solution Bundle D Additional See Product Migration Cisco Unified Contact Center Licenses 25 Options section for details Express 5 0 USOL D P50USR Solution Bundle D Additional See Product Migration Cisco Unified Contact Center Licenses 50 Options section for details Express 5 0 USOL D SE USR Solution Bundle D SE MIN 10 See Product Migration Cisco Unified Contact Center MAX 299 Options section for details Express 5 0 USOL D SE
6. 4 5 NFR Kit for DISTI PREMIUM with 6 Seats NO ASR TTS See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 45 ENHANCED NEW Cisco Unified Contact Center Express UCCX 4 5 ENHANCED See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 45 PREMIUM NEW Cisco Unified Contact Center Express UCCX 4 5 PREMIUM See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 45 STANDARD NEW Cisco Unified Contact Center Express UCCX 4 5 STANDARD See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 4545 DIFF UPG UCCX 4 5 4 5 UPGRADE STD ENH STD PRE ENH PRE Configurable See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 4545 ENH PRE UCCX 4 5 ENH To 4 5 PRE Upgrade Configurable See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 4545 EPU S1 UCCX 4 5 4 5 ENH PRE Seat Qyt 1 Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 4545 SEU S1 UCCX 4 5 4 5 STD ENH Seat Qyt 1 Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 All contents are Copyright 1992 2007 Cisco Sys
7. Afeafe CISCO Product End of Life Notice End of Sale and End of Life Announcement for the Cisco Unified Contact Center Express 4 5 EOL6282 Cisco announces the end of sale and end of life dates for the Cisco Unified Contact Center Express 4 5 The last day to order the affected product s is May 15 2008 Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center TAC as shown in Table 1 of the EoL bulletin Table 1 describes the end of life milestones definitions and dates for the affected product s Table 2 lists the product part numbers affected by this announcement For customers with active and paid service and support contracts support will be available until the termination date of the contract even if this date exceeds the Last Date of Support shown in Table 1 Table 1 End of Life Milestones and Dates for the Cisco Unified Contact Center Express 4 5 Milestone Definition Date End of Life The date the document that announces the end of sale and end of life November 15 2007 Announcement Date of a product is distributed to the general public End of Sale Date The last date to order the product through Cisco point of sale mechanisms The product is no longer for sale after this date May 15 2008 Last Ship Date The last possible ship date that can be requested of Cisco and or its August 13 2008 service and support contract
8. CS 7815 and 10 PRE Seats Options section for details Express 5 0 UCCX 4 5 P10 7825 UCCX 4 5 PRE Server Software for See Product Migration Cisco Unified Contact Center MCS 7825 and 10 PRE Seats Options section for details Express 5 0 UCCX 4 5 P10 7835 UCCX 4 5 PRE Server Software for See Product Migration Cisco Unified Contact Center MCS 7835 and 10 PRE Seats Options section for details Express 5 0 UCCX 4 5 P10 7845 UCCX 4 5 PRE Server Software for See Product Migration Cisco Unified Contact Center MCS 7845 and 10 PRE Seats Options section for details Express 5 0 UCCX 4 5 P10USR UCCX 4 5 PRE 10 Seats See Product Migration Cisco Unified Contact Center Options section for details Express 5 0 UCCX 4 5 P1USR UCCX 4 5 PRE 1 seat See Product Migration Cisco Unified Contact Center Options section for details Express 5 0 All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 2 of 5 Product End of Life Notice eee UCCX 4 5 P25USR UCCX 4 5 PRE 25 seat See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 4 5 P50USR UCCX 4 5 PRE 50 Seats See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 4 5 PRE ADDON UCCX 4 5 PREMIUM Add On Seats Qty 1 See Product Migration Options section for details Cisco Unifie
9. ails Express 5 0 UCCX 4 5 E10 7835 UCCX 4 5 ENH Server Software for See Product Migration Cisco Unified Contact Center MCS 7835 and 10 ENH Seats Options section for details Express 5 0 UCCX 4 5 E10 7845 UCCX 4 5 ENH Server Software for See Product Migration Cisco Unified Contact Center MCS 7845 and 10 ENH Seats Options section for details Express 5 0 UCCX 4 5 E10USR UCCX 4 5 ENH 10 Seats See Product Migration Cisco Unified Contact Center Options section for details Express 5 0 UCCX 4 5 E1USR UCCX 4 5 ENH 1 seat See Product Migration Cisco Unified Contact Center Options section for details Express 5 0 UCCX 4 5 E25USR UCCX 4 5 ENH 25 seat See Product Migration Cisco Unified Contact Center Options section for details Express 5 0 UCCX 4 5 E50USR UCCX 4 5 ENH 50 Seats See Product Migration Cisco Unified Contact Center Options section for details Express 5 0 UCCX 4 5 ENH ADDON UCCX 4 5 ENHANCED Add On See Product Migration Cisco Unified Contact Center Seats Qty 1 Options section for details Express 5 0 UCCX 4 5 ENH CS UCCX 4 5 ENH Cold Standby See Product Migration Cisco Unified Contact Center Server Software Options section for details Express 5 0 UCCX 4 5 ENH NEW UCCX 4 5 ENHANCED server See Product Migration Cisco Unified Contact Center software and minimum of 10 Seats Options section for details Express 5 0 UCCX 4 5 P10 7815 UCCX 4 5 PRE Server Software for See Product Migration Cisco Unified Contact Center M
10. d Contact Center Express 5 0 UCCX 4 5 PRE CS UCCX 4 5 PRE Cold Standby Server Software See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 4 5 PRE NEW UCCX 4 5 PREMIUM server software and minimum of 10 Seats See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 4 5 S10 7815 UCCX 4 5 STD Server Software for MCS 7815 and 10 STD Seats See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 4 5 S10 7825 UCCX 4 5 STD Server Software for MCS 7825 and 10 STD Seats See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 4 5 S10 7835 UCCX 4 5 STD Server Software for MCS 7835 and 10 STD Seats See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 4 5 S10 7845 UCCX 4 5 STD Server Software for MCS 7845 and 10 STD Seats See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 4 5 S10USR UCCX 4 5 STD 10 Seats See Product Migration Cisco Unified Contact Center Options section for details Express 5 0 UCCX 4 5 S1USR UCCX 4 5 STD 1 seat See Product Migration Cisco Unified Contact Center Options section for details Express 5 0 UCCX 4 5 S25USR UCCX 4 5 STD 25 seat See Product Migration Cisco Unified Con
11. etingPlace MGX Networkers Networking Academy Network Registrar PIX ProConnect ScriptShare SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 07 10R Printed in USA C51 439265 00 11 07 All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 5 of 5
12. r Express 5 0 UCCX STD USERS UCCX 4 5 STD Seat Qty 1 See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCXIVR 45DB1PS1 UCCX or IP IVR 4 5 MS SQL 2K Server 1 Processor Software See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCXIVR 45DB1PS1 UCCX or IP IVR 4 5 MS SQL 2K Server 1 Processor Software See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCXIVR 45DB2PS1 UCCX or IP IVR 4 5 MS SQL 2K Server 2 Processors Software See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCXIVR 45DB2PS1 UCCX or IP IVR 4 5 MS SQL 2K Server 2 Processors Software See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 USOL D ME USR Solution Bundle D ME See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 USOL D ME USR ADD Solution Bundle Addition D ME See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 USOL D P10 7815 Solution Bundle D Software for MCS7815 And Licenses 10 See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 USOL D P10 7825 Solution Bundle D Software for MCS7825 And Licenses 1
13. section for details Express 5 0 CCX 45XE 45YE UPG CCX 4 5 X ENH Upgrade to 4 5 Y See Product Migration Cisco Unified Contact Center ENH Options section for details Express 5 0 CCX 45XP 45YP UPG CCX 4 5 X PRE Upgrade to 4 5 Y See Product Migration Cisco Unified Contact Center PRE Options section for details Express 5 0 CCX 45XS 45YS UPG CCX 4 5 X STD Upgrade to 4 5 Y See Product Migration Cisco Unified Contact Center STD Options section for details Express 5 0 UCCX 4 5 BDL 7815 UCCX 4 5 Required for 5 Seat See Product Migration Cisco Unified Contact Center Bundle 7815 Deployment Options section for details Express 5 0 UCCX 4 5 BDL 7825 UCCX 4 5 Required for 5 Seat See Product Migration Cisco Unified Contact Center Bundle 7825 Deployment Options section for details Express 5 0 UCCX 4 5 BDL 7835 UCCX 4 5 Required for 5 Seat See Product Migration Cisco Unified Contact Center Bundle 7835 Deployment Options section for details Express 5 0 UCCX 4 5 BDL 7845 UCCX 4 5 Required for 5 Seat See Product Migration Cisco Unified Contact Center Bundle 7845 Deployment Options section for details Express 5 0 UCCX 4 5 E10 7815 UCCX 4 5 ENH Server Software for See Product Migration Cisco Unified Contact Center MCS 7815 and 10 ENH Seats Options section for details Express 5 0 UCCX 4 5 E10 7825 UCCX 4 5 ENH Server Software for See Product Migration Cisco Unified Contact Center MCS 7825 and 10 ENH Seats Options section for det
14. tact Center Options section for details Express 5 0 UCCX 4 5 S50USR UCCX 4 5 STD 50 Seats See Product Migration Cisco Unified Contact Center Options section for details Express 5 0 UCCX 4 5 STD ADDON UCCX 4 5 STANDARD Add On Seats Qty 1 See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 4 5 STD CS UCCX 4 5 STD Cold Standby Server Software See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 4 5 STD NEW UCCX 4 5 STANDARD server software and minimum of 10 Seats See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 45 BUN SADDON CCM BUNDLE STD ADD ON optional deploy on Dedicated Server See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 45 BUN UPGADD CCM BUNDLE UPGRADE opt deploy on Dedicated Server See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 45 CM BUNDLE 5 Seat IPCCX ENH CCM Bundle AVAILABLE ONLY WITH CCM See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 45 DART NFR UCCX 4 5 NFR Kit for DART PREMIUM with 6 Seats NO ASR TTS See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 45 DISTI NFR UCCX
15. tems Inc All rights reserved This document is Cisco Public Information Page 3 of 5 Product End of Life Notice eee UCCX 4545 SPU S1 UCCX 4 5 4 5 STD PRE Seat Qyt 1 Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 4545 STD ENH UCCX 4 5 STD To 4 5 ENH Upgrade Configurable See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX 4545 STD PRE UCCX 4 5 STD To 4 5 PRE Upgrade Configurable See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX ADDON PAK Add On PAK See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX ENH SW 1A UCCX 4 5 7815 ENH Server Software See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX ENH SW 1B UCCX 4 5 7825 ENH Server Software See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX ENH SW 1C UCCX 4 5 7835 ENH Server Software See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX ENH SW 1D UCCX 4 5 7845 ENH Server Software See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 UCCX ENH USERS UCCX 4 5 ENH Seat Qty 1 See Product Migration
16. ww cisco com cgi bin Support FieldNoticeTool field notice Americas Headquarters Asia Pacific Headquarters Europe Headquarters Cisco Systems Inc Cisco Systems USA Pte Ltd Cisco Systems International BV 170 West Tasman Drive 168 Robinson Road Haarlerbergpark a a q 1 San Jose CA 95134 1706 28 01 Capital Tower Haarlerbergweg 13 19 USA Singapore 068912 1101 CH Amsterdam C I S C o www cisco com www cisco com The Netherlands Tel 408 526 4000 Tel 65 6317 7777 www europe cisco com 800 553 NETS 6387 Fax 65 6317 7799 Tel 31 0 800 020 0791 Fax 408 527 0883 Fax 31 0 20 357 1100 Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices 2007 Cisco Systems Inc All rights reserved CCVP the Cisco logo and Welcome to the Human Network are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn is a service mark of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDR CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys Me
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