IBM ServicePac, MNT, 1y, On-Site, 9x5x4
Contents
1. TOL TOL TOL TOL NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD 7 24 4 7 24 4 7 24 4 7 24 4 7 24 4 7 24 4 7 24 4 7 24 4 7 24 4 7 24 4 7 24 4 7 24 4 NBD NBD NBD NBD and Africa Services Announcement ZS09 0109 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 2YR 2YR 2YR 1YR 2YR 2YR 1YR 2YR 2YR 1YR 2YR 2YR 1YR l1YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR 2YR 1YR 2YR IBM is a registered trademark of International Business Machines Corporation TOL 52. NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD IBM Europe Middle East and Africa Services Announcement ZS09 0109 2YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 2YR 2YR 2YR 1YR 2YR 2YR 1YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 2YR 2YR 1YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr
3. IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 1710 1722 1724 1724 1724 1724 1724 1724 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1740 1742 1750 1750 1750 1750 1750 1750 1750 1750 1750 1750 1750 1750 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 1815 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 10u 600 1xP 1xP 1xP 1xP 1xP 1xP 1RU 90U 1RU 90U 1RU 90U 1RU 90U 1RU 90U 1RU 90U 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 511
4. 2498 2859 70H 72H 72H All All All All All All 7VH 7VH 8VH 8VH L3E L3E 100 100 6LU 6LU 1RU 1RU 81T 81T 70T 70T 72T 72T 82A 82A 84 84 32 32 L33 L33 H3L H3L F28 L17 F28 L17 F28 L17 L4x L4x L43 L43 5KB 5KB BK5 BK5 All All All All All All All All All All All All R04 R04 C24 C24 24C 24C 24E 24E 40E 40E A10 models models models models models models 60U 60U 710 710 80A 80A F38 L23 F38 L23 F38 L23 SAX SAX S43 S43 H13 L28 H13 L28 H13 L28 S4E S4E models models models models models models models models models models models models B24 B24 B40 B40 H17 H23 113 L38 H17 H23 113 L38 H17 H23 113 L38 3 5138918 5138919 5138920 5138921 5138922 5138923 5138924 5138925 5138926 5138927 5138928 5138929 5138930 5138931 5138932 5138933 5138934 5138935 5138936 5138937 5138938 5138939 5138940 5138941 5138942 5138943 5138944 5138945 5138946 5138947 5138948 5138949 5138814 5138815 5138816 5138817 5138817 5138819 5138820 5138821 5138822 5138823 5138960 5138961 5138962 5138963 5138964 56Y5994 56Y5995 65Y0625 65Y0626 65Y0627 65Y0628 65Y0629 65Y0630 65Y0631 65Y0632 68Y4924 68Y4925 71Y2366 71Y2369 71Y2370 SD646 SD647 SD648 50649 50650 50651 50652 50653 50654 50655 50656 50657 50658 50659 50660 50661 50662 50663 50664 50665 50666 50667 50668 50669 50670 50671 5
5. 4438537 4438538 4438542 4438543 4438544 4438545 4438546 4438546 4438546 4438547 4438550 4438551 4438552 4438553 4438554 4438555 4438562 4438563 4438564 4438565 4438566 4438567 4438568 4475892 4475893 4475894 4475895 4475896 4475897 4475898 4475899 4438019 4438020 4438021 4438022 4438023 4438024 43x3844 43 3845 43 3846 43 3847 43x3848 43x3849 5138757 5138758 5138759 5138760 5138761 5138762 5138763 5138764 5138765 5138766 5138917 IBM Europe Middle East SD277 SD278 50279 50280 50281 50282 50283 50284 50285 50338 50339 50346 50347 50358 50359 50360 50361 50362 50363 50367 50368 50369 50370 50371 50372 50373 50374 50375 50376 50377 50378 50379 50380 50387 50388 50389 50390 50391 50392 50393 50476 50477 50478 50479 50480 50481 50482 50483 50502 50503 50504 50505 50506 50507 50508 50509 50510 50511 50512 50513 50635 50636 50637 50638 50639 50640 50641 50642 50643 50644 50645 SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP SOF SOF SAP SAP SOF SOF SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SAP SAP SOF SOF SOF SOF SOF 3YR 3YR 3YR 1YR 1YR 1YR 1YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3
6. 50198 50199 50200 50201 50202 50203 50204 50205 50206 50207 50208 50209 50210 50211 50226 50227 50230 SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SOF 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NB
7. 2005 2005 2005 2005 2005 2005 2005 2005 2005 2006 2006 2006 2006 2006 2006 2026 2026 2026 2026 2026 2026 2026 2026 2026 2026 2026 2026 2109 2109 2109 2109 2109 2109 3542 3552 3560 3542 3552 3560 3542 3552 3560 3542 3552 3560 3542 3552 3560 3542 3552 3560 3580 3580 3580 3580 3580 3580 3581 3581 3581 3581 3581 3581 2109 2109 2109 2109 2109 2109 1815 1815 1815 H08 H08 H08 H08 H08 H16 H16 H16 H16 H16 H16 L10 L10 L10 L10 L10 L10 12E 12E 12E 12E 12E 12E 16E 16E 16E 16E 16E 16E F32 F32 F32 F32 F32 F32 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX 1RX L3H L3H L3H L3H L3H L3H F3H F3H F3H F3H F3H F3H F16 F16 F16 F16 F16 F16 88H 88H 88A 2RX 2RX 2RX 2RX 2RX 2RX H3L H3L H3L H3L H3L H3L L3H L3H L3H L3H L3H L3H L3E L3E L3E L3E L3E L3E 7 10N3978 10N3979 10N3975 10N3976 13P0955 13P0956 13P0957 13P0958 13P0959 13P0960 13P0961 13P0962 13P0963 13P0964 13P0965 13P0966 12x7242 12x7243 12x7244 12x7245 12x7246 12x7248 12x7249 12x7251 12x7252 43X3555 43X3556 43X3558 43x3559 4438569 4438570 4438571 4438572 4438573 4438574 4438575 4438576 4438577 4438578 4438579 4438580 4438588 4438589 4438591 4438592 4438594 4438595 4438597 4438598 4438599 4438600 4438601 4438602 4438603 4438604 4438605 4438606 4438607 4438608 4438609 4438610 443
8. 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD and Africa Services Announcement ZS09 0109 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 2YR 2YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR IBM is a registered trademark of International Business Machines Corporation IOR
9. 7x24x4hr 5x9 SD 5x9 SD 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 2859 2859 2859 2861 2861 2862 2858 2862 2862 2862 2863 2863 2863 2863 2863 2863 2864 2864 2864 2864 2865 2865 2865 2865 2866 2866 2866 2866 2866 2866 2866 2866 2867 2867 2867 2867 2867 2858 2867 2867 2867 2868 2868 2868 2868 2869 2869 2869 2869 3572 3572 2858 2858 2858 2858 2858 2858 2858 2858 2858 2858 1818 1818 1818 10 20 20 001 001 10 12 10 20 20 004 004 10 10 20 20 10 10 20 20 10 10 20 20 10 10 20 20 11 11 21 21 10 10 20 20 11 22 11 21 21 10 10 20 20 10 10 20 20 S3E S3E 10 20 10 20 11 21 11 21 12 22 51 53A D1A G10 G10 G20 G20 G10 G10 G20 G20 G10 G10 G20 G20 G11 G11 G21 G21 G10 G10 G20 G20 G11 G11 G21 G21 G10 G10 G20 G20 G10 G10 G20 G20 S4E S3H S4H S3R S4R S4E S3H S4H S3R S4R 4 The following two ServicePacs are available in the following countries only e Austria e Bulgaria e Croatia e Czech Republic e Denmark e Finland e Germany e Hungary e Ireland e Norway e Poland e Romania e Russia e Slovakia e Slovenia e Switzerland e Sweden e South Africa e United Kingdom ServicePac part number ID Base warranty 5138741 SD625 SOF 1YR IOL NBD 5138742 SD626 SAP 1YR
10. 7x24x4hr 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 1815 1815 1815 1815 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 2005 1814 1814 1814 1814 1814 1814 1814 1814 1814 1814 1814 1814 1814 1724 1724 1724 1724 1724 1724 1742 1742 1742 1742 1742 1742 1814 1814 1814 1814 1814 1814 1814 1814 2026 2026 2026 2026 2026 2026 2026 2026 2026 2026 2026 2026 3542 3552 3560 3542 3552 3560 3542 3552 3560 3542 3552 3560 88A 88A 88H 88H 16B 16B 16B 16B 16B 16B B16 B16 B16 B16 B16 B16 70H 70H 70H 70H 70H 72H 72H 72H 72H 7VH 7VH 7VH 7VH 100 100 100 100 100 100 1RU 1RU 1RU 1RU 1RU 1RU 72A 72A 72A 72A 70A 70A 70A 70A E12 E12 E12 E12 E12 E12 224 224 224 224 224 224 1RU 1RU 1RU 1RU 1RU 1RU 1RU 1RU 1RU 1RU 1RU 1RU 72S 72S 72S 72S 70S 70S 70S 70S 416 416 416 416 416 416 2RU 2RU 2RU 2RU 72T 72T 72T 72T 70T 70T 70T 70T 8 4438615 4438616 4438617 4438618 4438619 4438620 4438621
11. 9 4 7 24 4 5 9 5 9 4 7 24 4 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9xNBD 5x9x4hr 7x24x4hr 5x9x4hr 3542 3552 3560 3542 3552 3560 3580 3580 3580 3580 3580 3580 3581 3582 3581 3582 3581 3582 3581 3582 3581 3582 3581 3582 1727 1727 1727 1727 3573 3573 3573 3573 3573 3573 3573 3573 3573 3573 3573 3573 3573 3573 3573 3573 1818 1818 1818 1818 1818 1818 1818 1818 1812 1818 1812 1818 1812 1818 1812 1818 3572 1726 1726 1726 1RU 1RU 1RU 1RU 1RU 1RU L33 L33 L33 L33 L33 L33 F28 L13 L23 F28 L13 L23 F28 L13 L23 F28 L13 L23 F28 L13 L23 F28 L13 L23 All All All All L34 L34 L34 L34 E44 E44 E44 E44 L32 L32 L32 L32 E42 S4S E42 S4S E42 S4S E42 51A 51A 51A 51A 53A 53A 53A 53A 81A D1A 81A D1A 81A D1A 81A D1A S3E All All All 2RU 2RU H23 H23 H23 H23 H23 H23 F38 L17 F38 L17 F38 L17 F38 L17 F38 L17 F38 L17 L23 L23 L23 L23 L23 L23 F3H L23 F3H L23 F3H L23 F3H L23 F3H L23 F3H L2
12. IOL NBD Storage ServicePac Post Warranty Maintenance ServicePac part number ID Base warranty 41 9338 5074 SAP 3YR IOR NBD 41 9339 5075 SAP 3YR IOR NBD 41 9340 5076 SAP 3YR IOR NBD 41 9341 5077 SAP 3YR IOR NBD 41 9342 5078 SAP 3YR IOR NBD 41 9343 5079 SAP 3YR IOR NBD 41 9344 5080 SOF 3YR IOR NBD 41 9345 SD81 SOF 3YR IOR NBD 41 9346 5082 SOF 3YR IOR NBD 41 9347 5083 SOF 3YR IOR NBD 41 9348 5084 SOF 3YR IOR NBD IBM Europe Middle East and Africa Services Announcement ZS09 0109 ServicePac description 2YR IOL 5x9 NBD 2YR IOL 5x9 NBD ServicePac Description 1 IOR 5x9 NBD 1YR 5x9x4hr 1YR IOR 7x24x4hr 2YR IOR 5x9 NBD 2YR IOR 5x9x4hr 2YR IOR 7x24x4hr 1YR IOR 5x9 NBD 1YR IOR 5x9x4hr 1YR IOR 7x24x4hr 2YR IOR 5x9 NBD 2YR IOR 5x9x4hr IBM is a registered trademark of International Business Machines Corporation Eligible Machine type Model 2005 B16 2005 16B Upgrades Eligible Machine type Model 1710 10x 10J 1722 603 60K 60L 1710 10x 10J 1722 603 60K 60L 1710 10x 10J 1722 603 60K 60L 1710 10x 10J 1722 603 60K 60L 1710 10x 10J 1722 603 60K 60L 1710 10x 10J 1722 603 60K 60L 1710 10u 1722 600 6LU 1710 10u 1722 600 6LU 1710 10u 1722 600 6LU 1710 10u 1722 600 6LU 1710 10u 1722 600 6LU 60x 60x 60x 60x 60x 60x 6LJ 6LJ 6LJ 6LJ 6LJ 6LJ 6LX 6LX 6LX 6LX 6LX 6LX 5 41 9349 41 9350 41 9351 41 9352 41 9353
13. If the machine cannot be fixed with the help of IBM remote support the repair activity is performed by an IBM representative at the customer s site The term screening refers an initial remote problem determination PD or problem source identification PSI activity on a customer s service request that is performed by technical support personnel Typically this is the first technical activity performed after the service request has been entered into the call management system and the customer has been entitled Call screening results in the creation of the initial action plan to resolve the service request On site service repair limited IOL Repair performed at customer site excluding CRUs Service is same as IOR but the customer is responsible for replacement of Tier 1 CRUs ServicePac response time The target response time for the completion of PD is an average of two hours from the customer s service request being registered in the IBM call management system The four hour on site response time of some ServicePacs is defined as the period of time between the end of screening and the service representative arriving at the customer s machine location for repair The sum of the two elements two hours PD plus four hours IOR after PD is the on site response time target which is consistent with the service description for same business day SBD coverage The average target on site response time is six hours which is equal to a two ho
14. NBD NBD 7 24 4 7 24 4 7 24 4 IBM Europe Middle East and Africa Services Announcement ZS09 0109 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IBM is a registered trademark of International Business Machines Corporation 7 24 4 5 9 7 24 4 5 9 7 24 4 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9xSD 7x24x4hr 5x9 SD 5x9 SD 7x24x4hr
15. NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD and Africa Services Announcement ZS09 0109 ServicePac Description 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 4YR 4YR 4YR 4YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOE IOE IOE IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 5x9 NBD 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9 NBD 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x
16. code or licensed internal code LIC such as microcode or system code to correctly function For such machines you are responsible for downloading designated machine code and LIC updates from an IBM Web site or from other electronic media and following the instructions that IBM provides For a full definition of IBM maintenance services visit http www ibm com services europe maintenance operational guides html Prices For pricing information contact your IBM representative or your IBM Business Partner Announcement countries e Austria e Belgium e Bulgaria e Croatia e Czech Republic Denmark e Finland Francel e Germany e Greece e Hungary e Ireland e Israel e Italy e Luxembourg e Netherlands e Norway e Poland Portugal e Romania e Russia e South Africa e Slovakia e Slovenia e Spain e Sweden e Switzerland e Turkey United Kingdom 1 Except overseas territories 2 UK mainland only IBM Europe Middle East and Africa IBM is a registered trademark of International Business Machines Corporation 11 Services Announcement ZS09 0109 Trademarks IBM and ServicePac are registered trademarks of IBM Corporation in the United States other countries or both Other company product and service names may be trademarks or service marks of others Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable sta
17. 0 5031 5032 5048 5049 5050 5051 5059 5060 5061 5062 5067 5068 5069 5070 5071 5072 50209 50210 50211 50212 50213 50214 50215 50216 50217 50218 50219 50220 50221 50222 50223 50224 50249 50250 50251 50252 50256 50257 50258 50259 50260 50261 50262 50263 50264 50265 50266 50267 50268 50269 50270 50271 50272 50273 50274 50275 50276 Base warranty SOF SOF SAP SAP SAP SAP SOF SOF SAP SAP SAP SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SAP SAP SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SOF SOF SAP SAP SOF SOF SAP SAP SOF SOF SAP SAP SOF SOF SAP SAP SOF SOF SAP SAP SOF SOF SOF SOF SAP 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 4YR 4YR 4YR 4YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YE 1YR 1YR 3YR 3YR 3YR 3YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR lYR lYR 1YR 1YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR ICE ICE TOL TOL TOL TOL ICE ICE ICE ICE ICE ICE ICE COE ICE ICE ICE ICE ICE ICE TOL TOL TOL TOL ICE ICE ICE IOE ICE ICE ICE ICE ICE ICE ICE ICE TOL TOL TOL TOL TOL NBD NBD NBD NBD NBD
18. 0672 50672 50674 50675 50676 50677 50678 50679 50680 50681 50682 50683 50684 50685 50686 50687 50688 50689 50690 50691 50692 50817 50818 50820 50821 50822 50823 50824 50825 50826 50827 50828 50829 50834 50835 50836 SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR lYR TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL IOR NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD
19. 3 models models models models L4U L4U L4U L4U F3H F3H F3H F3H 532 532 532 532 F3S S42 F3S S42 F3S S42 F3S 81s 815 815 815 S4E S3H S4H S3R S4R 534 534 534 534 F4H F4H F4H F4H FAS FAS FAS FAS 81T 81T 81T 81T models models models H13 H13 H13 H13 H13 H13 H13 L28 H13 L28 H13 L28 H13 L28 H13 L28 H13 L28 S44 S44 S44 S44 L3H L3H L3H L3H L2U L2U L2U L2U L13 L13 L13 L13 L13 L13 H17 L38 H17 L38 H17 L38 H17 L38 H17 L38 H17 L38 L4H L4H L4H L4H 135 135 135 135 H23 H23 H23 H23 H23 H23 S4H S4H S4H S4H L4s L4s L4s L4s 9 68Y5396 SD833 SAP 3YR IOL NBD 2YR IOR 7x24x4hr 1726 All models 71Y2371 SD837 SAP 3YR IOL NBD 1YR IOR 9x5x4hr 1812 8VH 81H 71Y2372 SD838 SAP 3YR IOL NBD 1YR 7x24x4hr 1812 8VH 81H 71Y2373 SD839 SAP 3YR IOL NBD 2YR IOR 9x5x4hr 1812 8VH 81H 71Y2374 SD840 SAP 3YR IOL NBD 2YR IOR 7x24x4hr 1812 8VH 81H Warranty service upgrade WSU Warranty service upgrades enhance the level of service from the base warranty service associated with the machine type and model A warranty service upgrade can include single elements or combinations of e Extended hours of coverage Upgraded service delivery method SDM e Higher level of response time objective Service delivery method IBM On site Repair IOR Repair is performed at the customer site
20. 41 9354 41 9355 41 9356 41 9357 41 9358 41 9359 41 9360 41 9469 41 9361 41 9362 41 9363 41 9364 41 9365 41 9366 41 9367 41 9368 41 9369 41 9370 41 9371 41 9372 41 9373 41 9374 41 9375 41 9376 41 9377 41 9378 41 9380 41 9381 41 9383 41 9384 41 9386 41 9387 41 9389 41 9390 41 9392 41 9393 41 9395 41 9396 41 9398 41 9399 41 9401 41 9402 41 9403 41 9404 41 9405 41 9406 41 9407 41 9408 41 9409 41 9410 41 9411 41 9412 41 9413 41 9414 41 9415 IBM Europe Middle East SD85 SD86 SD87 5088 5089 5090 5091 5092 5093 5094 5095 5096 5097 5098 5099 50100 50101 50102 50103 50104 50105 50106 50107 50108 50109 50110 50111 50112 50113 50114 50115 50117 50118 50120 50121 50123 50124 50126 50127 50129 50130 50132 50133 50135 50136 50138 50139 50140 50141 50142 50143 50144 50145 50146 50147 50148 50149 50150 50151 50152 SOF SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SOF SOF SOF SOF SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SOF 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR
21. 4438622 4438623 4438624 4438625 4438626 4438627 4438628 46D4238 46D4239 46D4240 46D4241 5138786 5138787 5138788 5138789 5138790 5138791 5138792 5138793 5138794 5138795 5138796 5138797 5138798 5138799 5138800 5138801 54Y4630 54Y4631 54Y4632 54Y4633 54Y4634 54Y4635 54Y4636 54Y4637 54Y4638 54Y4639 54Y4640 54Y4641 56Y5996 68Y5393 68Y5394 68Y5395 IBM Europe Middle East 50440 50441 50442 50443 50444 50445 50446 50447 50448 50449 50450 50451 50452 50453 50528 50529 50530 50531 50693 50694 50695 50696 50697 50698 50699 50700 50701 50702 50703 50704 50705 50706 50707 50708 50709 50710 50711 50712 50713 50714 50715 50716 50717 50718 50719 50720 50819 50830 50831 50832 SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SOF SOF SOF SOF SAP SAP SAP SAP SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SAP SAP SAP SAP 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR lYR 1YR 1YR 1YR 1YR lYR 1YR 1YR 1YR 1YR 1YR 1YR 3YR 3YR 3YR
22. 4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr Eligible Machine Model type 3580 3580 1722 1722 1710 1710 3582 3582 3581 3581 3581 1750 1750 1750 1750 3580 3580 1740 1740 1815 1815 1815 1815 2005 2005 1815 1815 1815 1815 2026 2026 2026 2026 2005 2005 2026 2026 2026 2026 2005 2005 1812 1812 1812 1812 3573 3573 3573 3573 3573 3573 3573 3573 2005 2005 2005 2005 2005 2005 2005 2005 1814 1814 1814 1814 1814 H23 H23 603 603 103 103 L23 L23 F3H F3H F3H 511 511 EX1 EX1 L3H L3H 1RX 1RX 82H 82H 84H 84H 32B 32B 88A 88A 88H 88H 416 416 432 432 B16 B16 16E 16E 32E 32E 16B 16B 81A 81A 81H 81H L4U L4U F3H F3H L32 L32 E42 E42 B64 B64 64B 64B R18 R18 18R 18R 70A 70A 72A 72A 70H L23 L23 60K 60K 10x 10x L3H L3H L3H 713 713 80H 80H 815 815 L34 L34 F4H F4H 532 532 F3S F3S 70S 70S 72S 72S H13 H13 60L 60L 534 534 L3H L3H L2U L2U F4s F4s L13 L13 60 6LJ 6LX 60x 6LJ 6LX L4H S4H S44 E44 L4H S4H S44 E44 135 145 545 S42 135 145 545 542 2 12x6621 12x6622 12x6623 12x6710 12x6711 12x6712 12x6713 12x6714 12 6715 43x3552 43 3553 43x3560 43x3561 4437780 4437781 4438535 4438536
23. 511 511 511 511 511 EX1 EX1 EX1 EX1 EX1 EX1 82A 82A 82A 82A 82H 82H 82H 82H 84 84 84 84 84H 84H 84H 84H B32 B32 B32 B32 B32 B32 32B 32B 32B 32B 32B 32B H08 6LU 10U 10U 100 100 100 100 710 710 710 710 710 710 713 90x 713 90x 713 90x 713 90x 713 90x 713 90x 80A 80A 80A 80A 80H 80H 80H 80H B5K B5K B5K B5K B5K B5K 5KB 5KB 5KB 5KB 5KB 5KB 1sc 1sc 1sc 1sc 1sc 1sc 100 100 100 100 100 100 6 4169416 4169417 41 9418 41 9419 41 9420 41 9421 41 9422 41 9423 41 9424 41 9425 41 9426 41 9427 41 9428 41 9429 41 9430 41 9431 41 9432 41 9433 41 9434 41 9435 41 9436 41 9437 41 9438 41 9439 41 9440 41 9441 41 9442 41 9443 41 9444 41 9445 41 9446 41 9447 41 9448 41 9449 41 9450 41 9451 41 9452 41 9453 41 9454 41 9455 41 9456 41 9457 41 9458 41 9459 41 9460 41 9461 41 9462 41 9463 41 9464 41 9465 41 9466 41 9467 41 9468 41 9470 41 9471 41 9472 41 9473 41 9474 41 9475 1043372 1043373 1043376 IBM Europe Middle East 50153 50154 50155 50156 50157 50158 50159 50160 50161 50162 50163 50164 50165 50166 50167 50168 50169 50170 50171 50172 50173 50174 50175 50176 50177 50178 50179 50180 50181 50182 50183 50184 50185 50186 50187 50188 50189 50190 50191 50192 50193 50194 50195 50196 50197
24. 8611 4438612 4438613 4438614 50232 50233 50235 50236 50237 50238 50239 50240 50241 50242 50243 50244 50245 50246 50247 50248 50327 50328 50329 50330 50331 50333 50334 50336 50337 50341 50342 50344 50345 50394 50395 50396 50397 50398 50399 50400 50401 50402 50403 50404 50405 50413 50414 50416 50417 50419 50420 50422 50423 50424 50425 50426 50427 50428 50429 50430 50431 50432 50433 50434 50435 50436 50437 50438 50439 SOF SOF SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR
25. D NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD and Africa Services Announcement ZS09 0109 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR 1YR 2YR 2YR 2YR 1YR 1YR IBM is a registered trademark of International Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 7x24x4hr 2005 2005
26. IBM Europe Middle East and Africa Services Announcement ZS09 0109 dated June 2 2009 IBM ServicePacs offer warranty and maintenance upgrades for IBM Storage Table of contents 1 Ata glance 1 Description 1 Overview 11 Prices 1 Planned availability date 11 Announcement countries At a glance This announcement adds seven new part numbers to the IBM Storage ServicePac portfolio for machine type 1818 models 51A 53A D1A machine type 1812 models 8VH and 81H and 3580 S4E added to existing ServicePacs SD476 and SD477 Overview IBM ServicePac products offer a range of hardware maintenance or maintenance upgrade coverage in an electronic format ServicePac is available through the same IBM Business Partners who sell the related IBM hardware With these ServicePacs you get an upgrade solution at the same time you purchase the IBM machine The number of unique ServicePacs is kept to a minimum and each part number supports a range of machine types To select the correct ServicePac for a particular machine type a selection guide is available with a complete list of machine types for cross reference Alternatively additional ServicePac information and prices can be found at https www developer ibm com cod spst servicepac extProductSelector WWW do ServicePacs can be ordered by part number through SAP in the same way other IBM products are ordered The simple registration process ensures fast and efficient coverage To be eligibl
27. YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 3YR TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL TOL ICE ICE IOR TOL TOL TOL TOL TOL TOL IOR ICE ICE ICE ICE COE COE IOE IOE IOE IOL IOL IOL IOL IOL IOL IOL IOL IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL NBD NBD NBD 7x24 7x24 7x24 7x24 7x24 7x24 NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD and Africa Services Announcement ZS09 0109 SD SD SD SD SD SD 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 4YR 4YR 5YR 5YR 3YR 3YR 4YR 4YR 5YR 5YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IBM is a registered trademark of Internat
28. e for service a ServicePac must be purchased within 30 days of the purchase of the machine type to which it applies A ServicePac must be registered within 15 days of purchase by completing the ServicePac online registration at http www ibm com servicepac Planned availability date June 2 2009 Description Latest update This announcement adds seven new part numbers to the IBM Storage ServicePac portfolio for machine type 1818 models 51A 53A D1A machine type 1812 models 8VH and 81H and 3580 S4E added to existing ServicePacs SD476 and SD477 IBM Europe Middle East and Africa IBM is a registered trademark of International Business Machines Corporation 1 Services Announcement ZS09 0109 Storage ServicePac Warranty and Maintenance Upgrades ServicePac part number 14R1493 14R1495 14R1489 14R1491 14R1497 14R1499 29R5343 29R5344 29R5418 29R5419 29R5420 39K3025 39K3026 39K3029 39K3030 40M6798 40M6799 40M6847 40M6848 41 8669 41 8670 41 8671 41E8672 41 8677 41 8678 419131 419132 419133 419134 419783 419784 419785 419786 419787 419788 1043031 1043032 1043033 1043034 1043035 1043036 421248 42V1249 42V1250 42v1251 42V1868 42V1869 42V1870 42V1871 42V1872 42V1873 42V1874 42V1875 42V1876 42V1877 42V1878 42V1879 42V1880 12 6600 12 6601 12 6602 12 6616 12 6617 12 6618 12 6619 12x6620 IBM Europe Middle East ID SD14 SD15 SD16 SD17 SD18 SD19 5020 5021 503
29. ional Business Machines Corporation IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOE IOE IOE IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR IOR 7x24x4hr 5x9x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9xSD 7x24xSD 5x9xSD 7x24xSD 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9x4hr 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 7x24x4hr 5x9 SD 1814 1814 1814 7204 7205 7206 7207 7210 7212 1814 1814 1812 1812 3580 3580 1710 1710 1722 1722 1740 1740 1812 1812 1814 1814 1814 1814 1815 1815 1815 1815 2005 2005 3580 3580 3580 3580 3581 3581 3581 3580 3580 3580 3580 2005 2005 2005 2005 1726 1726 1726 1726 1726 1726 1727 1727 1727 1727 1727 1727 2005 2005 2417 2417 2417 2417 2498 2498 2498
30. ndard agreements terms conditions and prices in effect at the time IBM reserves the right to modify or withdraw this announcement at any time without notice This announcement is provided for your information only Reference to other products in this announcement does not necessarily imply those products are announced or intend to be announced in your country Additional terms of use are located at http www ibm com legal us en For the most current information regarding IBM products consult your IBM representative or reseller or visit the IBM worldwide contacts page http www ibm com planetwide IBM Europe Middle East and Africa IBM is a registered trademark of International Business Machines Corporation 12 Services Announcement ZS09 0109
31. ur average target for PD and four hour average target for IOR after PD It should be noted that average targets are set for guidance and that actual times will vary by complexity of service request Hours of coverage e 9 x 5 coverage 9 hours per day Monday through Friday excluding public and national holidays e 24 x 7 coverage 24 hours per day Monday through Sunday 365 days a year Limitations with respect to replacements or to parts for services upgrades Products classified as consumable supplies such as peripheral devices and accessories like external displays are not covered by this service Repair parts and replacement machines which may be furnished on an exchange basis may not be new but will be in good working order All replaced parts and machines become the property of IBM Some parts of IBM machines are designated as customer replaceable units CRUs enabling you to replace these parts CRU information and replacement instructions are shipped with your IBM machines and IBM Europe Middle East and Africa IBM is a registered trademark of International Business Machines Corporation 10 Services Announcement ZS09 0109 are available from IBM at any time on your request You may be offered to install a CRU yourself or you may request IBM to install it as part of this service You must return all defective CRUs to IBM in accordance with the return instructions issued with the replacement CRU Certain machines require machine
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