Home

Cisco FL-GK-NEW-3745=

Contents

1. Chapter 1 Introducing Cisco Hosted Unified Communications Services Provides a high level view of the architecture and overall operation of Cisco Hosted Unified Communications Services Hosted UCS 5 1 b Chapter 2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data Describes the high level tasks required to apply static configuration to Hosted UCS software components Chapter 3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM Chapter 4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services Components Summarizes the options provided by VisionOSS BVSM for managing the components of the Hosted UCS platform Explains how to perform the initial configuration of the Hosted UCS platform components by loading bulk data using VisionOSS BVSM my Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 Chapter Appendix Description Chapter 5 Backing Up Explains how to clear and reinitialize the and Reinitializing Hosted components of a Hosted UCS platform and provides Unified Communications general recommendations for upgrading from Services Components previous versions Appendix A Sample Provides the standard bill of materials BOM for Hosted Unified the Hosted UCS 5 1 b platform Communications Services Build of Materials
2. Getting Started with Cisco Hosted Unified Communication Services EE OL 15490 01 BOM Tool apeenvix Sample Hosted Unified Communications Services Build of Materials This section covers the standard bill of materials BOM for Hosted Unified Communications Services Hosted UCS platforms Each platform BOM differs based on the special requirements of each deployment This appendix contains the following sections e BOM Tool page A 1 e BOM Examples page A 1 Cisco and VisionOSS have developed a special BOM tool that calculates the equipment requirements for a set of unique requirements Users enter their requirements into a spreadsheet and the BOM Tool calculates the equipment requirements This tool is available from the Cisco Hosted UCS product manager BOM Examples This section contains the following topics e Reference Platform BOM Example page A 2 OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg AppendixA Sample Hosted Unified Communications Services Build of Materials W BOM Examples e Production BOM Example page A 3 Reference Platform BOM Example Table A 1 contains a high level BOM example for reference platforms Table A 1 High Level BOM Example for Reference Platforms Hardware Item Hardware Platform Vendor Quantity Cisco Unified CM MCS 7825 7835 Cisco 2 PGW2200 SunFire V210 215 or V120
3. Getting Started with Cisco Hosted Unified Communication Services jg Chapter3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM W Self Care Figure 3 9 Self Care Menu Options S hel Menu User Self Care Provider Administration Ref bysm iptselfcaresindex cgi w Network Provider User Role BT william thornton Provider Administrator Resources General Tools Details a G I aac iicalan Username william _ Preferences Reporting Table Prefix P1_ Location ENE Administrati n First Name william ea a Middle Name Details Password PIN Last Name thornton Phones Mobility Email Address Directory Personal Directory Ex Directory O oiceMail Preferred Country United Kingdom of Great Britain amp N Ireland v Modify Table 3 9 summarizes the function of each option provided on the Self Care menu Table 3 9 Self Care Options Option Description Details Lists personal user profile details and allows these details to be modified Password PIN Lists password and PIN and allows these to be modified The password is used with the User ID to login to BVSM The PIN is used with the User ID to login to the phone Phones Lists the phone profile associated with the user account and allows these details to be modified The phone profile is linked to the phone and is associated with a user account These details are cu
4. Related Documentation The following documentation provides additional information about the Hosted UCS 5 1 b platform e Release Notes for Cisco Hosted Unified Communications Services Hosted UCS Release 5 1 b e Software Support Matrix for Cisco Hosted Unified Communications Services Hosted UCS Release 5 1 b e Solutions Reference Network Design for Cisco Hosted Unified Communications Services Hosted UCS Release 5 1 b Obtaining Documentation and Technical Assistance Cisco documentation and additional literature are available on Cisco com This section explains the product documentation resources that Cisco offers Cisco com You can access the most current Cisco documentation at this URL http www cisco com techsupport You can access the Cisco website at this URL Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 E http www cisco com You can access international Cisco websites at this URL http www cisco com public countries_languages shtml Product Documentation DVD The Product Documentation DVD is a library of technical product documentation on a portable medium The DVD enables you to access installation configuration and command guides for Cisco hardware and software products With the DVD you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL http www cisco com univercd home home htm The Product Docum
5. Step 10 On completion take a further backup of the Cisco PGW This will be the static configuration of the Cisco PGW if for example the Cisco PGW needs to cleared by deleting static settings Step 11 To create a binary back up to allow rollback if required choose your own filename For example VSR2 151 007Static HB O1 bin mnl gt prov sta srcver active dstver 170106 01bin mnl gt prov stp Initializing BVSM This section explains how to clear an existing BVSM platform that has already been loaded with dial plans and data Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 EZEN Chapter5 Backing Up and Reinitializing Hosted Unified Communications Services Components W initializing BVSM Clear the BVSM database when you are planning to rebuild the Hosted UCS platform The clearing process is much faster than deleting all the data manually through the BVSM GUI and even faster than the Delete Bulk Loader tool or Operations tools This is especially the case if BVSM has many customers and locations already loaded To clear a BVSM cluster complete the following steps Procedure Step1 Go onto VOSSDirl Webmin by entering the following URL in the location field of a web browser https x x x x 10000 where x x x x is the IP address of the VOSS 1 server You will need to know the user ID and password Step2 From the Webmin menu select BVSM Setup Step 3 From the Setup submenu s
6. 0 Loop NULL 0 anonymous 65 10 10 3 NULL 1 0 0 NULL NULL NULL 2001 pstn 1 0 Loop NULL 0 0 anonymous 65 10 10 3 NULL 1 0 0 NULL a b O 0 hsi 0 0 3 0 1800000 0 export_trkgrp dat CLI 0 0 ss7p pstnl TDM_ISUP N 0 0 5 0 1 0 0 3 0 10000 0 CLI 0 0 Example 2 7 format3 0 1 0 0 9 6001 elisup hsi ent4a O 1 0 0 NULL 0 1800000 0 NULL 0 0 1 0 5 O 1 0 1i 5 0 1 NULL 0 1800000 0O null NULL 0 Oy 0 5 t ad Q 0 0 0 export_trunk dat 0 IP N NULL 3 NULL NULL NULL NULL 1 00000000 NULL 300000 null 1 00000000 600 0 0 LIDL 0O BL default 0 0 5060 1000 UNSUPPORTED O 0 O 1 0 NULL 00 O SIP 2 0 00000 60000 0O 0 40 5 0 0 0 0 O 600000 0 0 00 0 BL default SIP 2 0 5060 1000 60000 UNSUPPORTED null NULL 0 0 null 0o 0 40 0 0 1 0 0 5 0 0 NULL 0 Oo 0 0 0 0 0 Oo 0 LIDL 0 0 Oo 0 2001 2001 2001 2001 2001 2001 2001 2001 a ffff ffff ffff ffff ffff ffff ffff ffff O OANA RAUN as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a s2 ds1 0 1 as5400 pstn4a s2 ds1 0 2 as5400 pstn4a s2 ds1 0 3 as5400 pstn4a s2 ds1 0 4 as5400 pstn4a s2 ds1 0 6 as5400 pstn4a s2 ds1 0 7 as5400 pstn4a s2 ds1 0 8 as5400 pstn4a s2 ds1 0 9 as5400 pstn4a e Oo MONAHAN FP W ND 2001 2001 2001 2001 2001 2001 2001 2001
7. Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM General Administration I You cannot jump to a lower level because BVSM does not know which branch of the customer tree you will follow The best way to jump straight to a location is by selecting the Location key under the General Administration option and step down the levels from reseller customer division and so on This is faster than selecting one level at a time When you select the General Administration option on the VisionOSS menu the system displays the screen shown in Figure 3 7 Figure 3 7 General Administration Menu Options hel Menu Reseller Management Provider Administration Ref bvsm iptresellermgt index cgi Network Provider User Role BT william thornton Provider Administrator Resources General Tools Add Search By Reseller Name J Max Results 50 v Search General Administration Search Results aers a 2 Name Description Resellers Customers Direct Channel Direct Channel of SP s Multi Tenant H UCS Service Divisions Tenants Locations Feature Groups Location Administration Self Care Table 3 7 summarizes the function of each option provided on the General Administration menu Table 3 7 General Administration Options Option Description Users Manage users repeated in Location Administration Resellers Manage channels provider administrator only Customers Manage cu
8. Restoring the Cisco PGW to Clean Status To clear the Cisco PGW and restore it to its original static configuration complete the following steps Procedure Step1 Logon to the Cisco PGW using Reflexion Host Unix and Digital On test systems username megcusr password cisco Step2 Enter the text shown in boldface GL D PGW S mml GL D PGW mml gt prov sta srcver pure static dstver iBVSconfig confirm MGC 01 Media Gateway Controller 2005 06 30 14 09 55 352 BST M COMPLD PROV S TA GL D PGW mml gt prov cpy Getting Started with Cisco Hosted Unified Communication Services s E OL 15490 01 Chapter 5 Backing Up and Reinitializing Hosted Unified Communications Services Components Backing up and Restoring BVSM W MGC 01 Media Gateway Controller 2005 06 30 14 10 02 164 BST M COMPLD PROV CPY GL D PGW mml gt quit In this example the entry 1B VSconfig is a temporary name The exact name is not important Backing up and Restoring BVSM The BVSM automatically backups the database within the cluster and between active and standby BVSM servers BVSM always maintains four copies of the database two in each headend If a copy of the database needs to be saved offsite you can set up an export copy of the database In most cases to date offsite backup has occurred once every 24 hours This should occur at a time of low provisioning traffic such as in the early hours of the morning For the backup t
9. Softkey Template Step 1 Step 2 Step 3 Step 4 Step 5 Manually Configuring Cisco Unified Communications Manager Mi e Feature Choose the function of the phone button that you want to specify in the template For example Line e Label Enter a description of the button For example Line 1 Softkey template configuration allows the administrator to manage softkeys that the Cisco Unified IP Phones such as model 7960 support By default two softkey templates are configured in BVSM Softkey_Basic and Softkey_Advanced If these templates are not required they can be deleted from the BVSM under Setup Tools gt Service Types The list of Softkey templates in BVSM has to correspond with the list of Softkey Templates in all Cisco Unified CM clusters To configure a softkey template complete the following steps Procedure To add a softkey template to BVSM choose Setup Tools gt Service Types To add Softkey templates to Cisco Unified CM clusters choose Device gt Device Settings gt Softkey Template Create a softkey template based on available_softkey_template For example Standard User Configure the following setting Softkey Template Name uwnique_softkey_template_name For example Softkey_Advanced After creating the new softkey template add additional application softkeys and configure softkey positions For detailed instructions refer to the appropriate Cisco Unified CM administration guide
10. Sun 1 HSI SunFire V210 215 or V120 Sun 1 Gatekeeper 2621XM Router Cisco 1 PSTN gateway AS5350 Cisco 1 PSTN simulation gateway Catalyst 28XX analog Ps Cisco 1 Distribution switch Catalyst 3560 48Port Cisco 1 Line powered switch Catalyst 3560 POE Cisco 1 Firewall PIX 515E Cisco 1 WLAN access point Aeronet 1120 Cisco 1 IP Phones testing 7971 7961 7941 7911 ATA185 Cisco 16 7936 BVSM provisioning m2010 FT series servers VisionOSS 2 Management server Eclipse NT Server Datanet 1 Flat panel display keyboard and Tbc tbc mouse drawer unit KVM switch Tbc tbc 1 Power distribution Tbc tbc 1 24 U mobile rack unit Tbc tbc 1 Mobile shipping container for mobile Tbc tbc 1 rack Rack storage unit Tbc tbc 1 Getting Started with Cisco Hosted Unified Communication Services a2 E OL 15490 01 AppendixA Sample Hosted Unified Communications Services Build of Materials BOM Examples W Production BOM Example This section provides an example of a BOM for a 5000 seat Hosted UCS production platform with licenses to 1000 ports a Note Refer to Cisco and VisionOSS for the latest BOM Excel worksheets Table A 2 shows a sample BOM for the Cisco PGW 2200 Table A 2 PGW 2200 poa tesion OOOO w PGW2200 Cisco PGW 2200 Softswitch Server Pair SWP22 CC RTU PGW 2200 Call Control Voice or Dial RTU License 1k Ports SFB22 CC 9 6 1 PGW 2200 Application Software Ver 9 6 1 on CD E MGC 440 DC48 2 Redundant pair of SUN Netra 240 AC
11. The General Tools option provides access to the following menu choices e Operations Tools e Deployment Bulk Data Tools e Transactions For detailed information about using the Bulk Data Tools option for initial configuration of the Hosted UCS platform components refer to Chapter 5 Configuring Hosted UCS Components When you select the General Tools option on the VisionOSS menu the system displays the screen shown in Figure 3 6 Getting Started with Cisco Hosted Unified Communication Services Ea OL 15490 01 Chapter 3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM Figure 3 6 Menu Provider Administration Network Resources General Tools Operations Tools Transactions General Administration Location Administration Self Care nannt General Tools W General Tools Menu help Bulk Load Tools Ref byvsm iptbulkloadmgt index cgi Provider User Role BT william thornton Provider Administrator Select the required tool z Edge devices Technician ay T T En E Phones IP Subnet PSTN Network Inventory Number Inventory Customers Divisions R Locations i Number i Groups PickupGroups Admins Users Hunt Groups Figure 3 6 summarizes the function of each option provided on the General Tools menu OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Ch
12. www cisco com en US products hw iad index html The Hosted UCS platform allows integration with the following two voice mail and unified messaging platforms Getting Started with Cisco Hosted Unified Communication Services EH OL 15490 01 Chapter 1 Introducing Cisco Hosted Unified Communications Services Hosted Unified Communications Services Platform Components W e Cisco Unity can be used in the architecture to provide a feature rich unified messaging platform that is integrated tightly with Microsoft Exchange or Lotus Domino depending on the version of Unity deployed However Cisco Unity is intrinsically a single tenant customer product because of its tight integration with the customer e mail platform Cisco Unity actually uses Exchange or Domino as the voice mail message store e IP Unity Mereon has fewer features than Cisco Unity especially in the area of unified messaging integration with Microsoft Exchange and Lotus Domino platforms However because IP Unity is inherently a multi tenant product it lets a single system share resources among multiple customers Other voice mail systems have been successfully integrated into the Hosted UCS platform to meet specific customer requirements For example the VoiceRite Websphere Voice Response WVR unified messaging platform can be integrated through a Q SIG interface Cisco Unity Unified Messaging Option Cisco Unity delivers unified messaging and intelligent voice mai
13. 1 12 attendant consoles types 1 10 authentication BVSM 3 2 AutoAttendant Services option 3 12 Automated alternate routing AAR configuring 2 6 AVVID XML Layer Simple Object Access Protocol AXL SOAP 2 2 AXL SOAP 2 2 backhaul protocols firewall rules 1 17 Billing Codes option 3 11 bill of materials BOM 1 13 BOM production platform example A 3 reference platform example A 2 tool A 1 Branding option 3 4 Buildings Areas option 3 10 bulk data loaders described 4 2 verifying 4 16 Bulk Data Tools option 3 12 business voice access 1 7 BVSM administrative hierarchy 3 2 API worksheet 2 14 bulk data loaders 4 1 to 4 20 configuration loader 4 3 Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 iN C Index customer loader 4 6 described GUI overview 3 2 initializing 5 13 menus and options 3 1 to 3 19 model loaders 4 2 role based authentication 3 2 setting up and loading configuration workbook 4 10 customer workbook 4 12 model loader workbook 4 8 overview 4 7 software requirements 1 18 testing and verifying configuration 4 15 Calendar option 3 4 call detail records 1 12 CallManager see Cisco Unified CM Cisco 2600 3600 routers 1 12 Cisco Attendant Console 1 10 Cisco Billing And Measurement Server BAMS 1 12 Cisco CallManager Cisco Integrated Access Devices IADs 1 12 see Cisco Unified CM Cisco IOS CPE 1 12 Cisco PGW breakout configuratio
14. 11 characters because the MOH name which includes the Cisco Unified CM server name must be a maximum of 15 characters BVSM cannot statically configure Cisco Unified CM clusters where the server names are more than 11 characters and this prevents the Hosted UCS platform from being configured further on the affected cluster The Cisco Unified CM server computer name is restricted to a maximum of 11 characters or less and cannot be altered later without a complete software reload on Cisco Unified CM 4 x clusters Network and Software Requirements This section summarizes the main hardware and software requirements for implementing the Hosted UCS platform It includes the following topics e Hardware Requirements page 1 15 e Network Configuration and NAT page 1 16 e Firewall Rules page 1 16 e Class of Service page 1 18 e Software Requirements page 1 18 Hardware Requirements Before implementing Hosted UCS in a production environment refer to the high level and low level detailed design guide and the build of materials BOM for the hardware requirements for a specific deployment Refer to Appendix A Sample Hosted Unified Communications Services Build of Materials to see a sample build of materials OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter1 Introducing Cisco Hosted Unified Communications Services W Hardware Network and Software Requirements Each p
15. 13 softkey Template 2 15 Verifying Cisco Unified Communications Manager Configuration 2 16 Applying Static Configuration to the Cisco PGW 2 21 Central Gateway Cisco PGW Breakout 2 21 Cisco PGW HSI and Cisco Unified Communications Manager Interface Configuration 2 23 ILGW Dial Plan 2 27 Example Cisco PGW Static Configuration 2 27 Applying Static Configuration to the Cisco HSI 2 33 Applying Static Configuration to the Cisco H 323 Gatekeeper 2 35 CHAPTER 3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM 3 1 BVSM GUI Overview 3 2 Loading Bulk Data for Initial Configuration 3 2 setup Tools 3 3 Dialplan Tools 3 4 Provider Administration 3 6 Network 3 8 Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 ae WE Contents Resources 3 10 General Tools 3 12 General Administration 3 14 Location Administration 3 16 Self Care 3 17 CHAPTER 4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services Components 4 1 Using BVSM Bulk Loaders 4 1 Overview 4 2 Dial Plan Model Loaders 4 2 Configuration Loader 4 3 Customer Loader 4 6 Performing the Initial Configuration 4 7 Overview 4 8 Loading the Dial Plan Model Workbook 4 8 Loading the Configuration Workbook 4 10 Loading the Customer Workbook 4 12 Testing and Verifying Initial Configuration 4 15 Testing the Platform in the Data Center 4 15 Testing the Platform in the Network 4 16 V
16. CM is a hosted or managed device that can be partitioned in a multi tenant manner to provide segregated service to multiple enterprises of all sizes or in a dedicated manner to support a single large scale enterprise A Cisco Unified CM cluster or clusters can be deployed within a network provider domain to provide service to IP phones located at an end user facility For more information on Cisco Unified CM see the following URL http www cisco com en US products sw voicesw ps556 index html Cisco PGW The Cisco PGW provides the following key functions within the Hosted UCS platform Getting Started with Cisco Hosted Unified Communication Services EH OL 15490 01 Chapter 1 Introducing Cisco Hosted Unified Communications Services Hosted Unified Communications Services Platform Components W Time division multiplexing TDM PSTN interconnect Provides connectivity for all services to the TDM based PSTN via Signaling System 7 SS7 or ISDN Primary Rate Interface PRI depending on the requirements of the installation The Cisco PGW also incorporates some capabilities that can assist in meeting local regulatory requirements Business voice access Provides the business voice access service for TDM PB Xes and IP PBXs TDM PBX integration Provides direct management by the Cisco PGW of PB Xes that use PRI based signaling interfaces using Media Gateway Control Protocol MGCP with backhaul techniques or can be managed indi
17. Services Platform with VisionOSS BVSM Setup Tools W For information about using bulk data loading for the initial configuration of the Hosted UCS platform components refer to Chapter 4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services Components BVSM provides a platform wide view that includes Cisco Unified CM and the Cisco PGW When administrators enter or edit data using BVSM the necessary configuration for Cisco Unified CM and Cisco PGW is performed automatically Setup Tools The Setup Tools option lets you set up and configure the BVSM management platform when establishing the platform for a new deployment It sets up all the internal capabilities for BVSM in terms of the services phones and features that are presented on the BVSM GUI When you select the Setup Tools option on the VisionOSS menu the system displays the screen shown in Figure 3 1 Figure 3 1 Setup Tools Options Vision OSS Business Voice Services Manager Menu Setup Tools Preferences and Settings system Ref bysm iptglobalmgt index cgi Images User Role lalla William Thornt Internal S SuperU Samples illiam Thornton nternal System SuperUser Tutorials y Search By Preference code v Max Results 50 v Search Developer Tools y B a Search Phone Types Search Results Vendor Tools Serice Types Name Description Calendar PESTI ee AllowTransa
18. annunciator and music on hold devices to the database The MOH server name is in the following format e For Cisco Unified CM 4 2 3 MOH_ccm_name e For Cisco Unified CM 5 1 3 MOH_number OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data W Manually Configuring Cisco Unified Communications Manager To configure each MOH server complete the following steps Procedure Step 1 For each Cisco Unified Publisher or Subscriber server that will also be used as an MOH server choose the following parameters e For Cisco Unified CM 4 2 3 Service gt Media Resource gt Music On Hold Server e For Cisco Unified CM 5 1 3 Media Resources gt Music On Hold Server Step2 Change the following setting for the MOH server Music On Hold Server Name MOH_server_short_host_name For example MOH_e4cl1p Theserver_short_host_name is the Wins host name for Cisco Unified CM 4 2 3 servers or the short host name host name without the domain for Cisco Unified CM 5 1 3 servers The MOH server name is limited to 15 characters and BVSM requires that the MOH name is in the format MOH_server_short_host_name Therefore the Cisco Unified CM host name is limited to 11 characters regardless of the Cisco Unified CM version By default the Cisco Unified CM host name is limited to 15 characters for Cisco Unified CM
19. are supported by a local DHCP server they should be loaded as UnManaged For example VPN subnets used in conjunction with Cisco IP Communicator softphones Step9 Load divisions Step 10 Load locations Load only one location initially If successful load any additional locations Check for correct load into PGW and Cisco Unified CM D Note This step may take several minutes per location depending on the complexity of the country dial plan and the number of transactions required Step 11 To load BusinessPark microtenants choose tenants Step 12 To place billing codes in inventory choose Inventory Billing Codes Step 13 To configure locations for BusinessPark microtenants choose AssignLocTenant Step 14 To configure areas for BusinessPark microtenants choose areas Step 15 To assign billing codes to billable entities choose AssignBillingCodes Step 16 Load customer and location administrators if required Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 EZEN Chapter4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services W Performing the Initial Configuration Step 17 Load location preference settings Step 18 Load voice mail services if required at the customer resource and location levels Use this loader for the customer VM site code for example 888 and the customer VM service name It may be easier to configure to the other voice ma
20. example 10 131 4 2 CDR OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter 2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data W Manually Configuring Cisco Unified Communications Manager In the URL Authentication URL Directories and URL Services fields in the Phone URL Parameters section For Cisco Unified CM 4 2 3 http IP_address_of_Publisher_server CCMCIP authenticate asp For example http 10 131 4 2 CCMCIP authenticate asp http IP_address_of_Publisher_server CCMCIP GetTelecasterHelpText as p For example http 10 131 4 2 CCMCIP GetTelecasterHelpText asp http IP_address_of_Publisher_server CCMCIP getservicesmenu asp For example http 10 131 4 2 CCMCIP getservicesmenu asp For Cisco Unified CM 5 1 3 http IP_address_of_Publisher_server 8080 ccmcip authenticate jsp For example http 10 132 4 2 8080 ccmcip authenticate jsp http IP_address_of_Publisher_server 8080 ccmcip GetTelecasterHelpText JSP For example http 10 132 4 2 8080 ccmcip GetTelecasterHelpText jsp http IP_address_of_Publisher_server 8080 ccmcip getservicesmenu jsp For example http 10 132 4 2 8080 ccmcip getservicesmenu jsp Automated Alternate Routing Group Note Automated alternate routing AAR provides a mechanism to reroute calls through the PSTN or other network by using an alternate number when Cisco Unified CM blocks a call due to insuf
21. from manual to automated mode Step7 To load and initialize each Cisco PGW choose BVSM PGW Management Getting Started with Cisco Hosted Unified Communication Services ao B OL 15490 01 Chapter4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services Components Performing the Initial Configuration W Step8 To initialize local gateway support login to PGW and check for successful load For verification steps refer to Verifying Bulk Loading page 4 16 Step9 Change the Cisco Unified CM cluster from manual to automated mode Step 10 Confirm Cisco Unified CM pre load checks are complete Step 11 Save a backup and restore system BARS backup of the static configuration Step 12 To load the MediaResourceGroups and MediaResourceGroupLists choose the APIs in Provider Network 2 D Note This is loaded before the Cisco Unified CM InitIPPBX in case the Media Resource Group Lists MRGLs are required in the Cisco Unified CM static configuration for example by the external trunks Step 13 To load the Cisco Unified CM choose Cisco Unified CM Management and complete the post load checks Post load checks include deletion of Publisher from Cisco Unified CM subscriber list if the Publisher server is not being used as a Subscriber server Step 14 After completing the BVSM load restart Cisco Unified CM cluster servers using the Windows Restart option Step 15 Change each BVSM DHCP ser
22. includes several default phone button templates When adding phones you can assign one of these templates to the phones or create a new template Creating and using templates provides a fast way to assign a common button configuration to a large number of phones A number of default phone button templates are loaded into BVSM during initial setup If customers want to use any non standard phone button templates they need to define them in BVSM and also need to add them manually into Cisco Unified CM This section describes how to add non standard phone button templates OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data W Manually Configuring Cisco Unified Communications Manager Ensure that the required numbers of lines are set up on the template settings and that each phone button template is cloned from the standard phone type for each variant For example confirm that the Standard 7960 2line is based on the standard 7960 template and set the number of lines to 2 Note The BVSM InitPBX Load fails if Phone Button Templates exists as a BVSM Service Setting but does not exist in the Cisco Unified CM If a validation failure occurs either add the missing phone button template into the Cisco Unified CM or delete unneeded phone button templates from BVSM Phone button templates cannot be deleted from the
23. initial configuration 4 7 InitPBX Load failing 2 14 integrity using BVSM to maintain 3 2 Internal Numbers option 3 17 IP address used instead of DNS host name 2 5 IP Address Inventory option 3 11 IP Edge Devices option 3 9 IP links 2 24 IP Unity Mereon described 1 9 function in Hosted UCS platform 1 10 Unified Messaging 1 10 Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 iN W index ISDN PRI and BRI connections 1 12 L LAN Switch option 3 10 loading bulk data 4 1 to 4 20 Location Administration option 3 16 Locations option 3 16 Login Logout Services for Extension Mobility 2 10 low level design 1 15 manual configuration 2 1 to 2 35 maximum number of Cisco Unified CM servers 4 17 MCS 7835 7845 1 19 Media Services option 3 12 media termination point MTP 2 7 MGCP firewall rules 1 17 mm files examples 2 28 to 2 31 Mobility option 3 19 modes multi tenant and single tenant 1 1 MOH configuring Cisco Unified CM 2 7 configuring server name 2 8 server name limitation 1 15 MOH Track Mgt option 3 17 multi national dial plan 4 8 multi tenant mode billing 1 12 defined 1 1 provisioning support 1 4 music on hold see MOH Music Servers option 3 9 naming conventions CoS 1 18 equipment 1 15 NAT described 1 16 function with Hosted UCS platform 1 16 Network Address Translation see NAT Network option 3 8 non standard phone button templates 2 13 Number Constructio
24. may have been set up on the Cisco PGW servers independently of BVSM To initialize the Cisco PGW complete the following steps Procedure Step1 Log on to the active Cisco PGW Log in over Telnet or SSH using a terminal console program such as PuTTY On test systems the user account password is mgcustr cisco To configure the up arrow operate to add back previous lines use the following PGW setenv TERM vt100 Step2 To verify that you are logged into the active Cisco PGW enter the following commands PGW mml mml gt rtrv ne Step3 To create a binary backup to allow rollback if required choose your own filename For example 70106 01 bin mml gt prov sta srcver active dstver 170106 01bin mml gt prov stp Step4 To create a text backup for diagnostics if required choose your own filename Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 Chapter5 Backing Up and Reinitializing Hosted Unified Communications Services Components W Initializing the Cisco PGW For example 170106 01text mnl gt prov exp all dirname 170106 01text Step5 Restore the process if rollback is required mnl gt prov sta srcever 170106 01lbin dstver 170106 03bin mml gt prov dply Dual server PGW platform or mml gt prov cpy Single server PGW platform Step6 For the Cisco PGW reset process dial plans only enter the following commands mml gt quit cd o
25. multi tenant capabilities Multi cluster capabilities No capability to use across Cisco Unified CM clusters The Hosted UCS 5 1 b integration assumes single cluster operation for a given ARC connect server therefore a single customer needs to be constrained to a single cluster Multi cluster operation is supported Provisioned through BVSM Yes in large enterprise deployment model only 1 Provisioning support under development No Yes OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter1 Introducing Cisco Hosted Unified Communications Services W Hosted Unified Communications Services Platform Components In multi tenant business voice service call detail records CDRs are generated by Cisco Unified CM system and the Cisco PGW The Cisco Unified CM generates records for calls between phones in the same tenant The Cisco Unified CM and the Cisco PGW generate records for calls between different tenants and for calls to the PSTN Cisco PGW billing records are produced by a Cisco Billing And Measurement Server BAMS which observes carrier class accuracy and contains all necessary timestamps as well as the called party information delivered to the Cisco PGW and the calling party information sent from the Cisco PGW BVSM also provides a source of customer history data accessible through an ODBC link to allow Mediation systems to query BVSM for custom
26. or modify gatekeepers Transit Switches Add delete or modify Cisco PGW switches PBX Devices Add delete servers or modify Cisco Unified CM DHCP Servers TFTP Servers Add delete Add delete or modify DHCP servers or modify TFTP servers VoiceMail Gateways IP Edge Devices Add delete Add delete or modify voice mail gateways or modify IP edge devices Switchboard Servers Music Servers Add delete Add delete servers or modify switchboard servers or modify music on hold MOH OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM Hi Resources Table 3 4 Network Options continued Option Description Conference Servers Add delete or modify conference servers Transcoder Servers Add delete or modify transcoder servers used to translate between codecs Analogue Devices Add delete or modify analog devices VoiceMail Servers Add delete or modify voicemail servers Emergency Responder Add delete or modify emergency responders LAN Switch Add delete or modify Ethernet switches Router Add delete or modify IP routers Buildings Areas Add delete or modify buildings and areas Hardware Groups Add delete or modify hardware groups Resources The Resources option allows you to create th
27. the Contact Summary section of the Security Vulnerability Policy page at this URL http www cisco com en US products products_security_vulnerability_policy ht ml The link on this page has the current PGP key ID in use If you do not have or use PGP contact PSIRT to find other means of encrypting the data before sending any sensitive material Document Conventions This guide uses the following conventions to convey instructions and information Convention boldface font Description Commands and keywords italic font Variables for which you supply values Keywords or arguments that appear within square brackets are optional xlylz A choice of required keywords appears in braces separated by vertical bars You must select one screen font Examples of information displayed on the screen boldface screen font Examples of information you must enter lt gt Nonprinting characters for example passwords appear in angle brackets Default responses to system prompts appear in square brackets my Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 CHAPTER Introducing Cisco Hosted Unified Communications Services This chapter provides a high level overview of the architecture and components of Cisco Hosted UCS Release 5 1 b describes applications and features and defines high level planning elements for Hosted UCS implementation It i
28. the System gt Locations menu delete all locations show 50 at a time OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter5 Backing Up and Reinitializing Hosted Unified Communications Services Components Step 14 Step 15 Step 16 Step 17 Step 18 Step 19 Step 20 Step 21 Step 22 Step 23 Step 24 Step 25 Step 26 Step 27 Step 28 Step 29 Step 30 W Clearing a Cisco Unified Communications Manager Cluster From the Service gt Media Resource gt Conference Bridge menu delete any conference bridges that are not required Keep the conference bridges that are required by BVSM From the Service gt CiscoCM Attendant Console gt Pilot Points menu delete any pilot points used From the System gt Device Pool menu delete all device pools except Default From the System gt Region menu delete all regions except Default From the RoutePlan gt Route Hunt gt Hunt Pilot menu delete all hunt pilots used From the RoutePlan gt Route Hunt gt Hunt List menu delete any hunt lists used From the RoutePlan gt Route Hunt gt Line Group menu delete any line groups used Delete all users either one by one via the CCMAdmin group or in bulk using the BAT Tool facilities From the Feature gt Call Pickup menu delete any call pickup numbers used From the Feature gt Call Park menu delete an call park numbers used From the System gt CCM Groups m
29. to assign class of service For further information about IP Unity Mereon see the following URL http www ip unity com solutions media_server asp Section solutions Attendant Consoles The Hosted UCS platform supports three attendant console types as follows e Cisco Attendant Console http www cisco com en US products sw voicesw ps555 index html e ARC Connect Attendant Console ARC Solutions http www arcsolutions com NorthA merica Products index html Getting Started with Cisco Hosted Unified Communication Services ENE OL 15490 01 Chapter1 Introducing Cisco Hosted Unified Communications Services Hosted Unified Communications Services Platform Components W e NOW Attendant Console Netwise http www netwisecorp com Each attendant console type has limitations and can be deployed in various operating environments when used in a Hosted UCS platform Table 1 2 describes the features and capabilities of each attendant console type Table 1 2 Attendant Console Types and Features Cisco Attendant Feature Console ARC Connect Netwise NOW Can be used through No Yes Yes firewalls Suitable for use when a No Yes Yes Cisco Unified CM cluster is being used for multiple customers Supports multi tenant capabilities Not suitable for use in Hosted UCS multi tenant environments Requires a separate instance of the product per customer in Hosted UCS multi tenant environments Single server instance supports
30. type prefix 999 default technology no shutdown OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data W Applying Static Configuration to the Cisco H 323 Gatekeeper Getting Started with Cisco Hosted Unified Communication Services EN OL 15490 01 CHAPTER 3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM This chapter explains how to use VisionOSS BVSM to view configure and provision the resources and components of the Hosted Unified Communications Services UCS platform It includes the following topics e BVSM GUI Overview page 3 2 e Loading Bulk Data for Initial Configuration page 3 2 e Setup Tools page 3 3 e Dialplan Tools page 3 4 e Provider Administration page 3 6 e Network page 3 8 e Resources page 3 10 e General Tools page 3 12 e General Administration page 3 14 e Location Administration page 3 16 e Self Care page 3 17 OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM Mi BVSM GUI Overview BVSM GUI gt Caution Overview BVSM provides integrated hierarchical role based administration of Hosted UCS platform components This is required to support scalable decentralized admini
31. voice mail can be dedicated to a single customer while other resources can be shared The voice network architecture for the Hosted UCS platform integrates the call control capability of a Cisco Unified CM system and the routing and services function of a Cisco PGW This supports a broad range of Hosted UCS platform deployments Figure 1 1 illustrates the Hosted UCS platform Getting Started with Cisco Hosted Unified Communication Services i2 g OL 15490 01 Chapter1 Introducing Cisco Hosted Unified Communications Services Virtualized Communications Services W Figure 1 1 Hosted UCS Platform CompanyA Netwise _ nl Attendant ow Cisco HUCS VISION LSS Console Company R Provision t 4 Unified CM Clusters Distributed AS5x00 VINA Molco ELL lt a Cisco H 323 nS Galekeeper Cisco Softswitch ph qar PGW27m Y F QSIG DPNSS 931 l SIPIMGCP H 323 Core Network Voice services for Hosted UCS tenants are provided by Cisco Unified CM and Cisco PGW platforms e Cisco Unified CM provides end user facing services to individual tenants e Cisco PGW provides a routing function that mediates among tenants and connection between the PSTN and each zone in the overall implementation Virtualized Communications Services The resources of the Cisco Unified CM system and the Cisco PGW can be shared among several tenants because VisionOSS BVSM partitions virtualizes resources for individual te
32. 0 0 0 KeepAlive 30 Policy HIERARCHY QueryTimeout 1000 TTL 3600 Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 EN Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data W Applying Static Configuration to the Cisco PGW prov ed accrespcat name default aclidrcant 50 aclldrskip 20 acllarca nt 50 acllarskip 20 acl2dreant 90 acl2drskip 10 acl2Zarcant 90 vaclZarsk ip 10 acl3drcant 100 acl3drskip 0 acl3arcant 100 acl3arskip 0 prov ed mclcallreject name mcl1i callreject 25 prov ed mclcallreject name mc12 callreject 50 prov ed mclcallreject name mc13 callreject 100 prov ed mclthreshold name callrate mcllonset 0 mclliabate 0 mcl2onset 0 mcl2abate 0 mcl30nset 0 mcl3abate 0 prov ed mclthreshold name cpu mcllionset 82 mcllabate 75 mcl2onset 90 pmcl2abate 77 mcl30nset 95 mcl3abate 85 prov ed mclthreshold name memoryaddress mcllionset 84 mclliabate 80 mc l12onset 88 mcl2abate 82 mcl30nset 93 mcl3abate 85 prov ed mclthreshold name queuelen mcllionset 75 mcllabate 60 mcl2ons et 80 mcl2abate 70 mcl30nset 85 mcl3abate 75 prov ed mclthreshold name virtualmemory mcllonset 80 mcllabate 75 mc 12onset 85 mcl2abate 80 mcl30nset 90 mcl3abate 80 prov add sigsvcprop NAME eisup hsi ent4a H323AdjunctLink 1 prov add sigsvcprop NAME sigmgcp 5400 mgcpHeartbeatInterval 10 prov add files name tkgfile file static_conf_51B EOTR export_trkgrp dat act
33. 0 20 as5400 pstn4a s2 ds1 0 21 as5400 pstn4a s2 ds1 0 22 as5400 pstn4a s2 ds1 0 23 as5400 pstn4a s2 ds1 0 24 as5400 pstn4a s2 ds1 0 25 as5400 pstn4a s2 ds1 0 26 as5400 pstn4a s2 ds1 0 27 as5400 pstn4a s2 ds1 0 28 as5400 pstn4a s2 ds1 0 29 as5400 pstn4a s2 ds1 0 30 as5400 pstn4a s2 ds1 0 31 as5400 pstn4a This update to XECfgParm dat is required for overlap support of PBX gateways definitely required for the support of DPNSS analysisCapabilityLevel 1 Applying Static Configuration to the Cisco HSI This section explains how to apply the static configuration to the Cisco HSI This is required before using BVSM to load the bulk data that integrates the Cisco HSI into the Hosted UCS platform Cisco HSI enables the Cisco PGW to talk to the Cisco Unified CM using H 323 over the H 323 gatekeeper The HSI is an adjunct to the Cisco PGW and simply provides an H 323 interface Apart from the configuration described in this section Cisco HSI has mandatory parameters that must be provisioned for example e IP addresses of the HSI e IP addresses the Cisco PGWs e Ports used to communicate with the PGW For further information refer to the Cisco H 323 Signaling Interface User Guide Release 4 2 Example 2 9 illustrates the Hosted UCS specific static configuration settings required on all HSIs OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter2 Configuring Hosted Unified Communications
34. 0HPX IOS Enhanced Voice License Per Port 960 FR5X LIC AS5000 Software License Agreement 2 CAB DFC OCTAL 2MF 2 Meter 8 PRI DFC Cable Female RJ45 4 MEM 128S AS54 AS5400 128MB Shared I O upgrade 2 MEM 16BF ASS4HPX ASS400HPX 16MB Boot Flash upgrade 2 MEM 512M AS54 AS5400 512MB Main SDRAM upgrade 2 MEM 64F AS54HPX ASS400HPX 64MB System Flash upgrade 2 CAB E1 RJ45BNC El Cable RJ45 to Dual BNC Unbalanced 4 Getting Started with Cisco Hosted Unified Communication Services PAs B OL 15490 01 AppendixA Sample Hosted Unified Communications Services Build of Materials BOM Examples Table A 6 shows a sample BOM for the gatekeeper Table A 6 Gatekeeper Product Description Oty CISCO3745 3700 Series 4 Slot Dual FE Multiservice Router 32F 256D 2 S 374CU 12309 Cisco 3745 Ser IOS IP H323 2 PWR 3745 DC U Universal power supply 24 48 volts 2 PWR 3745 DC 2 U Universal DC power supply for Cisco 3745 2 MEM3745 32U64CF 32 to 64MB compact flash factory upgrade for the Cisco 3745 2 FL GK NEW 3745 License for a new 3745 based gatekeeper for voice and video 2 MEM3745 256D INCL 256 MB DIMM DRAM Memory default for the Cisco 3745 2 Table A 7 shows a sample BOM for BVSM provisioning Table A 7 BVSM Provisioning Product Description Qty VOSS Server HW VOSS Server m2010 FT 5 BVSM software Provisioning software includes all Cisco drivers DHCP 1 Voice mail driver IP Unity driver 1 AC driver Netwise driver 1 Tabl
35. 2001 ffff ffff ffff ffff ffff ffff ffff ffff ffff 10 11 12 13 14 15 16 17 18 as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a s2 ds1 0 10 as5400 pstn4a s2 ds1 0 11 as5400 pstn4a s2 ds1 0 12 as5400 pstn4a s2 ds1 0 13 as5400 pstn4a s2 ds1 0 14 as5400 pstn4a s2 ds1 0 15 as5400 pstn4a s2 ds1 0 16 as5400 pstn4a s2 ds1 0 17 as5400 pstn4a s2 ds1 0 18 as5400 pstn4a 0 NULL 500 4 0 0 500 90000 null to 4 90000 NULL NULL to O ICCM 1 0 4000 0 5 70 20 1 0 3 1 30 0 0 C NULL 0 0 NULL 4000 10 20 1 0 0000 Oo 0 5 3 1 30 0 0 C NULL my Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 Chapter 2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data 2001 2001 2001 2001 2001 2001 2001 2001 2001 2001 2001 2001 2001 19 20 21 22 23 24 25 26 27 28 29 30 31 ffff ffff ffff ffff ffff ffff ffff ffff ffff ffff ffff ffff ffff Example 2 8 19 20 21 22 23 24 25 26 27 28 29 30 31 as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a as5400 pstn4a XECfgParm dat Applying Static Configuration to the Cisco HSI s2 ds1 0 19 as5400 pstn4a s2 ds1
36. 25 setup messages nonStandardControl field prov add name sys_config_ static h225pavosupported enabled Example 2 13 illustrates the static configuration settings required to support CLIP and CLIR Getting Started with Cisco Hosted Unified Communication Services 234 E OL 15490 01 Chapter 2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data Applying Static Configuration to the Cisco H 323 Gatekeeper Hi Example 2 13 CLIP CLIR support prov add name SYS_ CONFIG STATIC ClipClirSupported enabled prov add name CCPackage A _CC_AnumDataSI 1 prov add name CCPackage A CC _Clir 1 Applying Static Configuration to the Cisco H 323 Gatekeeper This section explains how to apply the static configuration to the Cisco H 323 gatekeeper This is required before using BVSM to load the bulk data that integrates the Cisco H 323 Gatekeeper into the Hosted UCS platform An H 323 gatekeeper is included in the Hosted UCS platform to provide basic infrastructure capabilities It provides registration capability for the Cisco PGW through the Cisco HSI Cisco Unified CM and any H 323 customer devices The gatekeeper forces all routing to use the Cisco PGW rather than to operate between Cisco Unified CM clusters Configure the following static configuration settings on the gatekeepers in global configuration mode Example 2 14 Gatekeeper Static Configuration gatekeeper zone local HUCS_ZONE cisco com gw
37. 3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM HM Self Care Getting Started with Cisco Hosted Unified Communication Services EN OL 15490 01 CHAPTER l Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services Components This chapter describes the process for building and configuring a Cisco Hosted Unified Communications Services Hosted UCS platform Before loading bulk data complete the prerequisites in Chapter 1 Introducing Cisco Hosted Unified Communications Services and apply the static configuration described in Chapter 2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data This chapter contains the following sections e Using BVSM Bulk Loaders page 4 1 e Performing the Initial Configuration page 4 7 e Testing and Verifying Initial Configuration page 4 15 Using BVSM Bulk Loaders This section explains how to use the BVSM bulk data loaders provided with the Hosted UCS platform This section contains the following topics e Overview page 4 2 e Dial Plan Model Loaders page 4 2 e Configuration Loader page 4 3 OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services W Using BVSM Bulk Loaders e Customer Loader page 4 6 Overview Bulk data loaders
38. 4 x and to 64 characters for Cisco Unified CM 5 x Conference Bridge Conference bridge configuration is only required if one or more conference bridges are to be integrated into the Hosted UCS platform Conference Bridge for Cisco Unified CM can be implemented as a software or hardware application It allows both ad hoc and meet me voice conferencing Each conference bridge can host several simultaneous multiparty conferences For details about how to configure the conference bridge for integration into the Hosted UCS 5 1 b platform refer to the following websites Getting Started with Cisco Hosted Unified Communication Services 28 E OL 15490 01 Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data Transcoder Manually Configuring Cisco Unified Communications Manager Mi e For Cisco Unified CM 4 2 3 http cisco com en US docs voice_ip_comm cucm admin 4_2_3 ccmcfg b0 Acnbrg html e For Cisco Unified CM 5 1 3 http cisco com en US docs voice_ip_comm cucm admin 5_1_3 ccmcfg b0 Acnbrg html Transcoder configuration is only required if one or more transcoders are to be integrated into the Hosted UCS platform A transcoder takes the stream of one codec and transcodes converts it from one compression type to another compression type The Cisco Unified CM invokes a transcoder on behalf of endpoint devices when the two devices are using different codecs and would normally not be a
39. BVSM database without first disconnecting the dial plans from the hardware sets To do this use the BVSM option Dial Plan Tools gt Hardware Sets gt Associated Dial plans Remember to reconnect the required dial plans afterwards When deploying both Cisco Unified CM 4 2 3 and Cisco Unified CM 5 1 3 clusters on the same platform it is necessary to add additional standard phone button templates on the Cisco Unified CM 4 2 3 cluster BVSM does not distinguish between different Cisco Unified CM versions and therefore during BVSM InitPBX Load it verifies that all phone button templates configured in BVSM also exist in Cisco Unified CM The BVSM API worksheet for the 5 1 b model loader lists all the phone button templates that need to be added to Cisco Unified CM 4 2 3 clusters To configure non standard phone button templates complete the following steps Procedure Step 1 Choose Device gt Device Settings gt Phone Button Template Step2 Specify the appropriate values for the following parameters e Phone Button Template required_phone_button_template For example Standard 7960 Use the following setting e Button Template Name unique_button_template_name For example Standard 7960 2lines Step3 Configure the required number of buttons Getting Started with Cisco Hosted Unified Communication Services P24 B OL 15490 01 Chapter 2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data
40. CM dial plan ICCM is the dial plan which needs to be attached to the HSI trunk groups This dial plan will be accessed when calls are passed from the HSIs to the PGW To add the ICCM dial plan use the following parameter numan add dialplan custgrpid ICCM OVERDEC YES Step2 Configure the Trunk Group for each HSI To add the trunk group enter the following command prov add trnkgrp name trnkgrp_name clli clli_name svc signaling_s vc type type qable n For example prov add trnkgrp name 1001 clli hsi svc eisup hsi ent4a type IP gqable W n Step3 Configure the Routing Trunk Group for each HSI To add the routing trunk group enter the following command prov add rttrnkgrp name rttrnkgrp_name type 4 reattempts 0 queuing 0 cutthrough 3 resincperc 0 For example prov add rttrnkgrp name 1001 type 4 reattempts 0 queuing 0 cutthroug h 3 resincperc 0 This configuration is required for each HSI Step4 Configure the route to the HSI To add the route enter the following command prov add rttrnk weightedTG O0FF name route2hsi trnkgrpnum erttrnkgrp _name For example prov add rttrnk weightedTG OFF name route2hsi trnkgrpnum 1001 Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 a 225 Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data W Applying Static Configuration to the Cisco PG
41. ECfgParm dat 2 33 Excel bulk loader workbooks 4 8 Excel design workbook 1 14 export_trkgrp dat example 2 32 export_trunk dat example 2 32 External nodes 2 24 External Numbers option 3 17 F FAXsupport required for HSI 2 26 Feature Groups option 3 16 4 6 worksheet 4 5 4 6 Feature Templates option 3 8 firewall rules 1 16 G Gatekeepers option 3 9 GatewayRBToneSupport required for HSI 2 26 Gateways option 3 9 General Administration option 3 14 General Tools option 3 12 Global Settings option 3 4 my Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 H 225 gatekeeper 2 23 H 245 firewall rules 1 17 H 323 configuring gatekeeper 2 35 gatekeeper described 1 8 gatekeeper static configuration 2 35 H 323 Signaling Interface described 1 7 HSI 1 7 Hardware Groups option 3 10 hardware requirements 1 15 Hardware Sets option 3 6 high level design 1 15 Hosted UCS application servers 1 12 billing 1 12 business CPE 1 12 overview 1 1 planning 1 13 platform illustrated 1 3 virtualizing 1 3 HSI configuration 2 33 described 1 7 route configuration 2 25 route list configuration 2 26 Index W Routing Trunk Group 2 25 static configuration 2 23 2 33 Trunk Group Properties 2 26 trunk groups with ICCM dial plan 2 25 HTTP firewall rules 1 17 Hunt Groups option 3 17 iccm mml example 2 30 ICCM dial plan 2 25 ilgw mml example 2 31 ILGW Dial Plan 2 27 Images option 3 4
42. Hosted Unified Communication Services P12 E OL 15490 01 CHAPTER Configuring Hosted Unified Communications Services Components Before Loading Bulk Data This chapter describes the manual configuration and static configuration scripts that must be applied to each Hosted Unified Communications Services Components Hosted UCS platform component before the component can be integrated into the Hosted UCS platform by using BVSM to load bulk data For the supported Hosted UCS platform components and software versions which are required for full support and functionality refer to the Cisco Hosted Unified Communications Services Release 5 1 b Software Compatibility Matrix For information about configuring the components using BVSM to load bulk data refer to Chapter 4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services Components This chapter includes the following sections e Manually Configuring Cisco Unified Communications Manager page 2 2 e Applying Static Configuration to the Cisco PGW page 2 21 e Applying Static Configuration to the Cisco HSI page 2 33 e Applying Static Configuration to the Cisco H 323 Gatekeeper page 2 35 OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data W Manually Configuring Cisco Unified Communications Manager Manually Co
43. OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data W Manually Configuring Cisco Unified Communications Manager D Note If different softkey templates are required on different clusters load the softkey templates after loading the Cisco Unified CM Verifying Cisco Unified Communications Manager Configuration This section describes how to verify that the Cisco Unified CM cluster configuration required before loading the bulk data using BVSM is complete D Note Confirm that the settings are correct by comparing them to the low level design documentation To verify the Cisco Unified CM configuration complete the following steps Procedure Step1 From the Publisher Tools gt Service Activation menu turn on the following services e Cisco RIS Data Collector e Cisco Database Layer Monitor e Cisco Serviceability Reporter e Cisco Extension Mobility e Cisco Unified CM if Publisher used as a back up subscriber e Cisco TFTP if required on Publisher server e Cisco IP Voice Streaming if required for MoH and announcements e Cisco CTIManager if used as a backup subscriber Step2 From the Subscriber TFTP MOH Server Tools gt Service Activation menu turn on the following services e Cisco RIS Data Collector e Cisco Database Layer Monitor Getting Started with Cisco H
44. RU EOPC prov add DPC NAME dpc pstn101404 DESC Point Code to PSTN1 area code 01404 NETADDR 0 20 7 NETIND 2 Getting Started with Cisco Hosted Unified Communication Services EEN OL 15490 01 Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data Applying Static Configuration to the Cisco PGW W prov add DPC NAME dpc pstn201404 DESC Point Code to PSTN2 area code 01404 NETADDR 0 21 1 NETIND 2 prov add SS7PATH NAME ss7p pstn1 DESC SS7 Signaling Service to PSTN1 MDO 0761_BASE CUSTGRPID 0000 SIDE network DPC dpc pstn10 1404 OPC opc M3UAKEY ORIGLABEL TERMLABEL prov add SS7PATH NAME ss7p pstn2 DESC SS7 Signaling Service to PSTN2 MDO 0761_BASE CUSTGRPID 0000 SIDE network DPC dpc pstn20 1404 OPC opc M3UAKEY ORIGLABEL TERMLABEL prov add EXTNODE NAME as5400 pstn4a DESC External Node 5400 TYPE AS5400 ISDNSIGTYPE N A GROUP 0 prov add EXTNODE NAME s1t2600 pstn4a DESC SLT TYPE SLT ISDNSIGTY PE N A GROUP 0 prov add EXTNODE NAME hsi ent4a DESC City 4 ent HSI as TYPE H323 LSDNSTGTYPE N A GROUP 0 prov add SESSIONSET NAME sset slt EXTNODE s1t2600 pstn4a IPADDR1 IP_Addri PEERADDR1 10 110 4 41 PORT 7001 PEERPORT 7001 TYPE BSMVO LEADDR2 TP Addr PEERADDR2 10 111 4 41 prov add EISUPPATH NAME eisup hsi ent4a DESC Eisuppath signaling service for HSI ENT4a EXTNODE
45. SSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES CCVP the Cisco logo and Welcome to the Human Network are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn is a service mark of Cisco Systems Inc and Access Registrar Aironet Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networkers Networking Academy Network Registrar PIX ProConnect ScriptShare SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain othe
46. Services OL 15490 01 a GL3 W Glossary MGCP MML MT MWI NOA PBX PCC PGW POTS PRI PSTN QSIG Media Gateway Control Protocol Man machine language Multi tenant Message waiting indicator Nature of address Private branch exchange Padded country code PSTN gateway Plain old telephone service Primary Rate Interface Public switched telephone network Q Signaling ISDN based protocol for signaling between PBXs my Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 Glossary R RID Routing Identifier unique per CPID S SIP Session Initiation Protocol SOAP Simple Object Access Protocol SLC Site location code unique within a customer SRST Survivable Remote Site Telephony SS7 Signaling System 7 T TOD Time of day V VM Voice mail X XML Extensible Markup Language Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 a GLS W Glossary Getting Started with Cisco Hosted Unified Communication Services SoLo E OL 15490 01 A administrative hierarchy BVSM 3 2 ALG function with UDP ports 1 17 AllowH323Hairpin required for HSI 2 26 analog telephone adaptors see ATAs analog telephony service 1 12 Analogue Devices option 3 10 Analogue Line Mgt option 3 17 Analogue Line Reg option 3 17 annunciator 2 7 application services 1 12 ARC Connect Attendant Console 1 10 architecture diagram 1 13 ATAs described
47. Services Components Before Loading Bulk Data W Applying Static Configuration to the Cisco HSI Example 2 9 RAS Parameters prov add name ras gatekeeperId HUCS_ZONE prov add name ras gateway prefix 1 999 prov add name ras manualDiscovery ipAddress lt gatekeeper_ip_ address gt for example prov add name ras manualDiscovery ipAddress 10 120 4 51 prov add name ras manualDiscovery port 1719 prov add name ras terminalAlias 1 h323ID lt hsi_name gt for example prov add name ras terminalAlias 1 h3231ID hsi ent4a cisco com Example 2 10 illustrates the Hosted UCS specific static configuration settings required to support T 38 fax Example 2 10 1 38 fax support Example 2 9 illustrates the Hosted UCS specific static configuration settings required on all HSIs prov add name sys_config_static t38maxval MaxBit 0x90 FxMaxBuf Oxc8 FxMaxData 0x48 prov add name sys_config_ static t38o0ptions FxFillBit 0 FxTransMMR 0 FxTransJBIG 0 FxRate Trans FXUdpEC Red Example 2 11 illustrates the Hosted UCS specific static configuration settings required to support DTMF Example 2 11 DTMF support prov add name sys_config_ static dtmfsupporteddirection both prov add name sys_config_ static dtmfsupportedtype dtmf Example 2 12 illustrates the static configuration settings required to support transit of the redirecting number parameter Example 2 12 Transit of the redirecting number parameter This is contained in Cisco Unified CM H 2
48. W To associate routing trunk groups for the remaining HSIs to the route2hsi route add the following for each remaining HSI prov ed rttrnk name route2hsi trnkgrpnum rttrnkgrp_name For example prov ed rttrnk name route2hsi trnkgrpnum 1002 Step5 Configure the route list to the HSI To add the route list enter the following command prov add rtlist name rtlist2hsi rtname route2hsi distrib OFF Step6 Configure the following HSI Trunk Group Properties e CustGrplId e AllowH323Hairpin e FAXsupport e GatewayRBToneSupport Other parameters may be necessary depending on the deployment To add the trunk group properties use the following parameters e prov add trnkgrpprop name rttrnkgrp_name e custgrpid ICCM e AllowH323Hairpin 1 e FA Xsupport 1 e GatewayRBToneSupport 1 For example prov add trnkgrpprop name 1001 custgrpid ICCM AllowH323Hairpin 1 FAXsupport 1 GatewayRBToneSupport 1 Repeat this step for each HSI Getting Started with Cisco Hosted Unified Communication Services EN OL 15490 01 Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data Applying Static Configuration to the Cisco PGW W ILGW Dial Plan The ILGW Dial Plan is used to route calls from Local Gateways Because this dial plan is provisioned every time a country is added using BVSM it must be manually created T
49. a remote server or a local tape drive The system returns a response similar to the following Backup files in var cisco mgc_venus_20011010_153003_backup tar moc venus 2007TT011 153003 backup tar moc venus 20011012 153003 backup tar Restoring the Cisco PGW Backup File To restore the configuration data stored in a particular backup file enter the following UNIX command on the affected Cisco MGC to run the restore script OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter5 Backing Up and Reinitializing Hosted Unified Communications Services Components W Restoring Cisco Unified Communications Manager and Cisco PGW Configuration mgcrestore d path f filename Where e path The directory path to the location where your backup files are stored e filename The file name of the backup file you want to restore For example to restore a backup file called mgc_venus_20011012_153003_backup tar stored in a directory path called var cisco you would enter the following command mgcrestore d var cisco f mgc_venus_20011012 153003 backup tar For more information on backup operations see Restoring Procedures for Cisco MGC Software Release 9 1 5 and up in Chapter 8 of the Cisco Media Gateway Controller Software Release 9 Operations Maintenance and Troubleshooting Guide at the following URL http www cisco com en US docs voice_ip_comm pgw 9 maintenance guide o mtguide html
50. alue 41 setname CSCOADRST1 numan ed cause custgrpid ILGW causevalue 44 setname CSCOADRST1 numan ed cause custgrpid ILGW causevalue 49 setname CSCOADRST1 numan ed cause custgrpid ILGW causevalue 50 setname CSCOADRST1 numan ed cause custgrpid ILGW causevalue 58 setname CSCOADRST1 numan ed cause custgrpid ILGW causevalue 69 setname CSCOADRST1 numan ed cause custgrpid ILGW causevalue 87 setname CSCOADRST1 numan ed cause custgrpid ILGW causevalue 94 setname CSCOADRST1 numan ed cause custgrpid ILGW causevalue 107 setname CSCOADRST1 numan ed cause custgrpid ILGW causevalue 118 setname CSCOADRST1 numan ed cause custgrpid ILGW causevalue 145 setname CSCOADRST2 Example 2 5 _properties dat Sigmgcp 5400 mgcpHeartbeatInterval 10 ss7 1 1 chkPtPort 2001 tg 1001 AllowH323Hairpin 1 tg 1001 CLLI hsi tg 1001 CustGrpId ICCM tg 1001 FAXsupport 1 tg 1001 GatewayRBToneSupport 1 tg 2001 CLLI pstn tg 2001 FAXsupport 1 Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 EEN Chapter 2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data W Applying Static Configuration to the Cisco PGW Note tg 2001 GatewayRBToneSupport T Default properties prefixed by an SS7 lt ver gt lt property_name gt properties and TALI IOCC lt property_name gt properties are not shown Example 2 6 format3 1001
51. ample restoring the initial static configuration for the Cisco Unified CM or Cisco PGW eliminates the time consuming reconfiguration process Backing up Cisco Unified Communications Manager To use BARS software for backing up and restoring service for Cisco Unified CM complete the following steps Procedure Step1 Load the BARS software MCSBackupSystem 4 0 8 exe CCM4 1 Note Download the latest version of BARS that is supported for use with Cisco Unified CM 4 2 and higher a Note The version of Cisco Unified CM installed Cisco Unified CM 4 2 3 has not been verified to function with BARS 4 0 9000 You should upgrade the BARS software to ensure complete compatibility otherwise you could experience data loss during restore Step2 Create c BARSBackup directory on Publisher test platforms only Step3 Choose Start gt Program Files gt Cisco BARS gt Cisco BARS Step4 On the BARS menu select Backup gt Data Source Servers Step5 Add anew Server enter the Publisher details Step6 Backup only Cisco Unified CM and click Finish Getting Started with Cisco Hosted Unified Communication Services lt a OL 15490 01 Chapter5 Backing Up and Reinitializing Hosted Unified Communications Services Components Backing Up Cisco Unified Communications Manager and Cisco PGW W Step7 Choose Backup gt Storage Location and enter the name of the backup folder via Browse and click Update Step8 Choose Backup g
52. apter3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM W General Administration Table 3 6 General Tools Options Option Description Operations Tools Automates multi step processes The operations tools are also used for testing purposes when a 360 degree test needs to be performed such as adding a location deleting a location and then adding the same location again These options are also useful for refreshing a location when adding a new dial plan to legacy locations Deployment Tools Loads bulk data into BVSM using Excel spreadsheets Providers must load bulk data including network elements channels customers users and CPE resources before services can be delivered Loading bulk data speeds up platform configuration especially during the initial phases or with a large amount of data Transactions Provides a chronological record of failed and successful activities associated with each user This feature is useful for troubleshooting BVSM and for providing an audit trail for administration moves adds and changes General Administration The General Administration option lets you navigate between locations divisions customers and resellers However the Status menu provides a faster means of changing levels when you are working in the Location Administration menu Getting Started with Cisco Hosted Unified Communication Services E OL 15490 01 Chapter 3
53. are specially formatted Excel spreadsheets that let you quickly load data into BVSM The bulk loaders are a key part of the build process and follow a strict format However you should be able to convert an existing set of loaders to your needs rather than starting from the beginning Note Currently bulk loaders can be used only by system administrators not by provider administrators You do not have to use bulk loaders for all tasks You can enter the data directly through the BVSM GUI for most tasks There are three sets of bulk loaders provided with the Hosted UCS platform e Dial plan model loaders Including settings for BVSM and dial plans for Cisco PGW and Cisco Unified CM dial e Configuration loaders Provider network and reseller settings e Customer loaders Location user and phone data settings Note The first sheet in the Excel workbook containing a bulk loader must contain the BVSM version number The bulk loader will only be uploaded if the version number corresponds to the BVSM version of the Hosted UCS platform Dial Plan Model Loaders Dial plan models should be loaded first To display the sample dial plan model loaders click the Configuration Model option on the Dialplan Tools menu see Figure 4 1 Getting Started with Cisco Hosted Unified Communication Services a2 B OL 15490 01 Chapter 4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services Com
54. arted with Cisco Hosted Unified Communication Services ii g OL 15490 01 Preface This preface includes the following sections e Overview page 1x e Audience page x e Organization page x e Related Documentation page xi e Obtaining Documentation and Technical Assistance page xi e Cisco Product Security Overview page xii e Document Conventions page xiv Overview This guide explains how to implement Cisco Hosted Unified Communications Services Hosted UCS Release 5 1 b It includes background information about the hardware and software components included in the Hosted UCS 5 1 b platform and explains how these components fit together It also provides a high level overview of the procedures required to configure each component This document assumes that the high level design the low level design and the dial plan are complete Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 ix Audience This document is written for Cisco Advanced Services AS system integrators Cisco partners and Cisco customers who are interested in implementing Cisco Hosted UCS 5 1 b This document is to be used with the documentation for the individual components of the Hosted UCS 5 1 b platform after completing the high level design HLD and low level design LLD for a specific customer implementation Organization This document is organized as follows Chapter Appendix Description
55. ats e Site display formats e Multi tenant capabilities e Dial prefixes e E174 number formats Hardware Sets Defines the templates for BVSM to use for hardware configurations and defines the dial plan associated with each hardware set Configuration Models Provides model loader programs similar to bulk data loaders as well as various sample templates Each model loader is designed for a specific Hosted UCS platform component including the following e Cisco PGW e Cisco Unified CM e Gateways e Application services such as voice mail Provider Administration The Provider Administration option lets super users create or change provider settings for the entire Hosted UCS platform including adding or changing provider administrators Getting Started with Cisco Hosted Unified Communication Services EE OL 15490 01 Chapter 3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM A Caution Provider Administration W The default super user account is BVSM and the default password is password After accessing BVSM change the password for the BVSM super user account to a strong password For greater security create a super user account with a less obvious account name and a strong password and delete the default super user account When you select the Provider Administration option on the VisionOSS menu the system displays the screen shown in Figure 3 3 Figu
56. ble to communicate When inserted into a call the transcoder converts the data streams between the two disparate codecs to enable communications between them The Media Resource Manager MRM has responsibility for resource registration and resource reservation of transcoders within a Cisco Unified CM cluster Cisco Unified CM simultaneously supports registration of both the Media Termination Point MTP and transcoders and concurrent MTP and transcoder functionality within a single call For details about how to configure a transcoder for integration into the Hosted UCS 5 1 b platform refer to the following websites e For Cisco Unified CM 4 2 3 http cisco com en US docs voice_ip_comm cucm admin 4_2_3 ccmcfg b0 4trans html e For Cisco Unified CM 5 1 3 http cisco com en US docs voice_ip_comm cucm admin 5_1_3 ccmcfg b0 Atrans html OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data W Manually Configuring Cisco Unified Communications Manager Cisco Unified IP Phone Services Users can subscribe to Cisco Unified IP Phone Services at each site which vary depending on the deployment This section describes the manual configuration required for the following services e Login Logout Services for Extension Mobility page 2 10 e Roaming Login Logout Services for BVSM User Roaming page 2 11 e Ci
57. co PGW W numan ed cause custgrpid ICCM causevalue 41 setname CSCOADRST1 numan ed cause custgrpid ICCM causevalue 44 setname CSCOADRST1 numan ed cause custgrpid ICCM causevalue 49 setname CSCOADRST1 numan ed cause custgrpid ICCM causevalue 50 setname CSCOADRST1 numan ed cause custgrpid ICCM causevalue 58 setname CSCOADRST1 numan ed cause custgrpid ICCM causevalue 69 setname CSCOADRST1 numan ed cause custgrpid ICCM causevalue 87 setname CSCOADRST1 numan ed cause custgrpid ICCM causevalue 94 setname CSCOADRST1 numan ed cause custgrpid ICCM causevalue 107 setname CSCOADRST1 numan ed cause custgrpid ICCM causevalue 118 setname CSCOADRST1 numan ed cause custgrpid ICCM causevalue 145 setname CSCOADRST2 Example 2 4 tIlgw mml numan add dialplan custgrpid ILGW OVERDEC NO numan ed resulttable custgrpid ILGW name CSCOADRST1 resulttype RE TRY_ACTION dwl Reattempt setname CSCOADRST1 numan ed resulttable custgrpid ILGW name CSCOADRST2 resulttype RE TRY_ACTION dwl Redirect setname CSCOADRST2 numan ed cause custgrpid ILGW causevalue 1 setname CSCOADRST1 numan ed cause custgrpid ILGW causevalue 11 setname CSCOADRST1 numan ed cause custgrpid ILGW causevalue 26 setname CSCOADRST1 numan ed cause custgrpid ILGW causevalue 29 setname CSCOADRST1 numan ed cause custgrpid ILGW causevalue 38 setname CSCOADRST1 numan ed cause custgrpid ILGW causev
58. component configuration and the various platform wide associations sets and groups To display the sample network and provider loaders click the Samples option under the Setup Tools menu see Figure 4 2 Getting Started with Cisco Hosted Unified Communication Services jg Chapter4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services W Using BVSM Bulk Loaders Figure 4 2 Setup Tools Samples Option M help enu BVSM Samples Multi Tenant Setup Tools a Ref bysm iptsamplesmgt index cgi w ates pha Rola a E William Thornton Internal System SuperUser Tutorials Developer Tools Phone Types vendor Tools Service Types Resellers 3 Customers Base System Data Providers Calendar Dialplan Tools Provider Divisions IP Subnets PSTN numbers IP Edge devices Administration Network ca gt os Resources General Tools Misc Network Data Location data Phone plus Numbers Users and Administrators General Administration PR Areas Tenants Billing Codes Self Care A Index of all Samples pea Logout ccess ODBC reports MS Access Ss To save the spreadsheets provided by the Samples option right click on the Excel icon and select Save As You can freely explore and experiment with these bulk loaders which are straightforward in design Before loading a production environment with a large amount of data experiment by loading a small amount of data and
59. ctfuctdes CISCO Getting Started with Cisco Hosted Unified Communication Services Release 5 1 b February 2008 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http Awww cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Text Part Number OL 15490 01 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRE
60. ctionReplay Allow Transactions to be replayed from the transaction inquiry GUI screen Dialplan Tools AutoCCMNewPhoneProvider select the default Provider for new phones automatically added to inventory Provider Administration DefaultCustomerTimeZone Use the default Customer TimeZone Network DefaultDivisionTimeZone Use the default Division TimeZone Resources General Tools DefaultLocationTimeZone Use the default Division TimeZone General Administration DefaultLoginPassword Use the default password to reset user passwords Table 3 1 summarizes the function of each option provided on the Setup Tools menu Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 EN Chapter3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM W Dialplan Tools Table 3 1 Setup Tools Menu Options Option Description Global Settings Sets preferences at the global level for the whole platform These settings are similar to preferences at the provider customer and location levels Images Loads images such as logos used for branding Branding Lets service providers customize the BVSM GUI with specific colors labels icons and logo on a platform wide basis or for each customer Samples Provides super users with bulk data loading spreadsheets which can be used as templates or for training Tutorials Provides super users with various tutorials to assist with t
61. d Communication Services aa g OL 15490 01 Chapter 2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data Manually Configuring Cisco Unified Communications Manager Mi Step2 Define the correct value for the following setting in the Phone URL Parameters section URL Directories This parameter specifies the URL that Cisco Unified IP Phone models use when the Directory button is pressed This should point to the virtual IP address of the BVSM server not the Cisco Unified CM server For Cisco Unified CM 4 2 3 http virtual_IP_address_of_BVSM_server bvsmweb directoryservices cgi device DEVICENAME For example http 10 120 3 66 bvsmweb directoryservices cgi device DE VICENAME For Cisco Unified CM 5 1 3 http lt virtual_IP_address_of_BVSM_server gt 8080 bvsmweb directoryse rvices cgi device DEVICENAME For example http 10 120 3 66 8080 bvsmweb directoryservices cgi device DE VICEN AME Step3 Ifthe Hosted UCS platform network does not use DNS services replace the host name of the Cisco Unified CM Publisher Server name with its IP address in the following fields In the URL Help field in the General Parameters section For Cisco Unified CM 4 2 3 http IP_address_of_Publisher_server help for example http 10 131 4 2 help In the CDR UNC Path field in the CDR Parameters section For Cisco Unified CM 4 2 3 IP_address_of_Publisher_server CDR For
62. d allows users to login or logout at remote locations To configure Roaming Login Logout Services for BVSM user roaming complete the following steps Procedure Choose one of the following options For Cisco Unified CM 4 2 3 Feature gt Cisco Unified IP Phone Services For Cisco Unified CM 5 1 3 Device gt Device Settings gt Phone Services Specify the appropriate values for the following settings For Cisco Unified CM 4 2 3 Service Name Roaming Login Logout Service Description Extension Mobility Service Service URL http BVSM_Virtual_IP_Address bvsmweb bvsmroaming cgi device DE VICENAME For example http 10 120 3 62 bvsmweb bvsmroaming cgi device DEVICENAME OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter 2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data W Manually Configuring Cisco Unified Communications Manager For Cisco Unified CM 5 1 3 Service Name Roaming Login Logout Service Name ASCII Format Roaming Login Logout Service Description Extension Mobility Service Service URL http BVSM_Virtual_IP_Address 8080 bvsmweb bvsmroaming cgi device DEVICENAME For example http 10 120 3 62 8080 bvsmweb bvsmroaming cgi device DEVICENA ME Cisco Unified IP Phone XML Services Step 1 Step 2 This section describes the configuration required to enable Cisco Unified IP Phone XML Services T
63. d in real time you can subscribe to the Product Security Incident Response Team Really Simple Syndication PSIRT RSS feed Information about how to subscribe to the PSIRT RSS feed is found at this URL http www cisco com en US products products_psirt_rss_feed html Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products We test our products internally before we release them and we strive to correct all vulnerabilities quickly If you think that you have identified a vulnerability in a Cisco product contact PSIRT e For emergencies only security alert cisco com An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported All other conditions are considered nonemergencies e For nonemergencies psirt cisco com In an emergency you can also reach PSIRT by telephone e 1877 228 7302 e 1 408 525 6532 OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Tip We encourage you to use Pretty Good Privacy PGP or a compatible product for example GnuPG to encrypt any sensitive information that you send to Cisco PSIRT can work with information that has been encrypted with PGP versions 2 x through 9 x Never use a revoked encryption key or an expired encryption key The correct public key to use in your correspondence with PSIRT is the one linked in
64. e A 8 shows a sample BOM for the core LAN switch and firewall Table A 8 Core LAN Switch and Firewall Product Description Qty WS X6548 GE TX Catalyst 6500 48 port fabric enabled 10 100 1000 Module 2 WS SVC FWM 1 K9 Firewall blade for 6500 and 7600 VFW license separate 2 SC SVC FWM 2 2 K9 Firewall Module Software 2 2 for 6500 two free VEW Z FR SVC FWM VC T3 Catalyst 6500 and 7600 virtual FW licensing for 100 VF 2 OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services j AppendixA Sample Hosted Unified Communications Services Build of Materials W BOM Examples Table A 9 shows a sample BOM for various options Table A 9 Options Product Description Oty BAMS Billing and Measurement Server tbc NMS Network Management tbc Voice mail IP Unity tbc Attendant console Netwise tbc Racks Mobile or fixed tbc Ancillary equipment KMV switch monitors keyboards cabling tbc Phones Cisco phones tbc Catalyst 3560 Edge Devices Ethernet ports line powered tbc Getting Started with Cisco Hosted Unified Communication Services PAs E OL 15490 01 j GLOSSARY A A number Calling number API Application programming interface AXL AV VID XML layer B B number Called number BVSM Business Voice Services Manager C CC Country code CF Call forward CLI Command line interface and calling line identification CLIP Calling Line Identification Presentation CLIR Cal
65. e Group Template 5 Channel Short Name 6 7 o Acme Swiss Marketing Carols Dresses Limited Office Phone g Acme Swiss Marketing Carols Dresses Limited Executive Phone 10 o 11 Acme Swiss Marketing Bills Bolts Office Phone 12 Feature Groups are a combination of features required for all users or phones The features included in the feature group such as voice mail call forwarding and so forth can be enabled or disabled based on the needs of a specific customer To view Feature Group configuration use the BVSM General Administration gt Feature Groups option In the right pane that appears you can view the features for a specific user or phone profile To view the feature templates choose Provider Administration gt Feature Templates Customer Loader The customer loader contains the required customer data including the following e Feature group templates e Area codes e Customers e Customer feature groups e Customer preferences e Edge devices e IP subnets Getting Started with Cisco Hosted Unified Communication Services ae B OL 15490 01 Chapter 4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services Components Performing the Initial Configuration Divisions Locations Tenants Billing codes Areas Location preferences DID DDI mapping Users Phones Phone user association Mobility profiles Speed dials Voice mail settings Telephony settings Pic
66. e Initial Configuration of Hosted Unified Communication Services W Performing the Initial Configuration e Netwise model Load Netwise models Loading the Configuration Workbook Select the correct configuration workbook loader for the target platform For example to load the platform configuration for the VS R2 Hosted UCS Reference Platform select BVSMv318 2 VS R2 Bulk Entry Configuration Workbook 1 1 To use bulk data loaders use the General Tools gt Deployment Tools option To load the configuration workbooks complete the following procedure Procedure Step 1 To load the Provider worksheet choose Load Providers Step2 To load the Admin worksheet choose Load Admins This adds the required provider admin users as needed by customer and the systems integrator Step 3 To load the ProviderNetwork 1 choose edit the tab to remove the 1 so that it becomes ProviderNetwork and re save the worksheet and choose Load Network This loads the Hosted UCS Network configuration Ensure that there are no bulk loader errors Step4 Click the ProviderNetwork tab and change it back to ProviderNetwork 1 on completion D Note Do not add countries or IP Unity hardware group or connect IPUnity with Cisco PGWs and Cisco Unified CMs until after the Cisco PGW is loaded and in automated mode Step5 Confirm that each Cisco PGW has been configured with the required static configuration Step6 Change each Cisco PGW
67. e a combination of features required for all users or phones Network The Network option allows you to set up the network infrastructure so that BVSM can then perform its management role When you select the Network option on the VisionOSS menu the system displays the screen shown in Figure 3 4 Getting Started with Cisco Hosted Unified Communication Services EH OL 15490 01 Chapter 3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM Network W Figure 3 4 Network Menu Options Aaministrauon A help D Network 7 Gateway Management m Gateways Gatekeepers Ref bysm iptpstnmgt index cgi Transit Switches Provider User Role PBX devices BT william thornton Provider Administrator DHCP Servers TFTP Servers Add Search By Host Name Max Results 50 Search VoiceMail Gateways Search Results IP Edge Devi cone de Name Product Description Switchboard servers Music Servers UK A 5400 3 Technician AS Refl AS5400 1 Connectivity Tools Conference servers Transcoder servers lbotest lOSDevice lbotest Connectivity Tools Analogue Devices oiceMail servers Emergency Responder LAN Switch Router Buildings Areas Hardware Groups Table 3 4 summarizes the function of each option provided on the Network menu Table 3 4 Network Options Option Description Gateways Add delete or modify PSTN gateways Gatekeepers Add delete
68. e following example where Publisher 10 10 1 3 and BVSM VIP 10 10 6 16 OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data W Manually Configuring Cisco Unified Communications Manager e URL Authentication http 10 10 1 3 CCMCIP authenticate asp e URL Directories http 10 10 6 16 bvsmweb directoryservices cgi device DEVICENAME e URL Information http 10 10 1 3 CCMCIP GetTelecasterHelpText asp e URL Services http 10 10 1 3 CCMCIP getservicesmenu asp Step4 Verify the following from the Cisco Unified CM Publisher Administration Route Plan menu a AAR Group Should include defaultaar supports alternative routing Add if necessary b Check that there are no unneeded partitions c Check that there are no unneeded calling search spaces d Check that Route Plan Report is clear Step5 Verify the following from the Cisco Unified CM Publisher Administration Services menu a Check that the MOH Server name is MOH_winshostname For example MOH_MC M3 C1 P that is not MOH_10 10 1 3 Note that there is a maximum of 15 characters in this name so winshostnamemust be 11 characters or less on Cisco Unified CM 4 x clusters This restriction is relaxed on Unified 5 x clusters b Check that at least one conference bridge has been set up on each cluster and that the name s of t
69. e necessary resources and make them available to the relevant location When you select the Resources option on the VisionOSS menu the system displays the screen shown in Figure 3 5 Getting Started with Cisco Hosted Unified Communication Services ENN OL 15490 01 Chapter 3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM Figure 3 5 Menu Setup Tools Dialplan Tools Provider Provider Administration BT Network Resources E164 Inventory Select country Billing Codes IP Address Inventory _Next gt gt Site Code Inventory oiceMail Services AutoAttendant Services Console Services Directory Services Conference Services Media Services Phone Inventory General Tools Figure 3 5 summarizes the function of each option provided on the Resources Resources Menu E164 Telephone Numbers Ref byvsm ipte164inventorymgt index cgi User william thornton Country Selection Role Provider Administrator United Kingdom of Great Britain amp N Ireland Resources menu Table 3 5 Resources Options Option Description E164 Inventory E164 numbers also called PSTN or DDI numbers identify the phone to the external PSTN BVSM ensures that each E164 number is only allocated once Billing Codes Provides access to billing codes IP Address Inventory Provides access to the IP address inventory Site C
70. ed CM and Cisco PGW dial plans and analog gateways including multiple versions of code on integrated clusters Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 15 Chapter1 Introducing Cisco Hosted Unified Communications Services W Hosted Unified Communications Services Platform Components e Supports dial plan management across Cisco Unified CM and the Cisco PGW and allows rapid service activation Service activation includes configuring dial tone voice mail conferencing corporate directories attendant consoles and XML applications e Provides a comprehensive resource inventory management tool for IP addresses internal numbers and E164 external numbers BVSM also provides a basic inventory management system for phones lines and services e Ensures that changes in configuration in one Hosted UCS platform component are mapped across other affected components BVSM manages multiple network elements performing multiple configuration steps for each transaction e Supports secure decentralized administration which allows customers to perform their own moves adds and changes For more information about VisionOSS BVSM see the following URL http www visionoss com products bvsm Cisco Unified Communications Manager In the Hosted UCS platform Cisco Unified CM provides business IP telephony services to enterprises located within the bounds of a shared voice infrastructure The Cisco Unified
71. elease BVSM Dual Intel Xeon Server 3 1 8 release candidate BVSM Unity 4 0 Alpha 2 BVSM Cisco MP Directory 1 0 Alpha 1 BVSM Netwise Netwise v2007 SP2 Autoreg 4 0 4 IP Unity Mereon Unity Messaging3 1 5 1 SP2 Patch 0024 Core Dial Plan 5 1 b Cisco Unified Communications Manager Requirements Table 1 6 shows the software requirements for Cisco Unified CM and the enterprise call control Table 1 6 Cisco Unified Communications Manager Software Requirements Components Release Cisco Unified CM MCS 7835 7845 4 2 3 2000 4 4 SR3 Cisco Unified CM MCS 7835 7845 5 1 3 Linux OS bundled with appliance OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter1 Introducing Cisco Hosted Unified Communications Services W implementation and Configuration Summary Cisco PGW Transit Switch Requirements Table 1 7 shows the software requirements for call control routing and PSTN interconnect Table 1 7 Cisco PGW and Associated Equipment Software Requirements Components Release Cisco PGW Netra 440 1405 1125 9 6 1 P49 S48 Solaris 8 04 T4 V210 EoS Cisco PGW HSI T1 V120 V210 4 2 Patch 14 Solaris 8 04 EoS Cisco PGW BAMs 3 20 Patch 6 QoS Patch Cisco PGW VSPT 2 6 1 Patch 5 Implementation and Configuration Summary The following summarizes the basic tasks required to implement and configure the Hosted UCS platfor
72. elect BVSMv318 3 VS R2 Bulk Entry Customer Workbook 1 1 To use bulk data loaders use the General Tools gt Deployment Tools menu options To load the customer model workbook complete the following steps Procedure Step1 Load the FeatureGroup templates Add SoftkeyTemplate definitions if required Step2 Load customers using the customer worksheet When first loading load one customer and look for successful PGW configuration before adding multiple customers Make sure that the required inter site prefix is set Step3 Load area codes and connect area codes to the gateway Step4 Load FeatureGroups using the customer loader selecting from available FeatureGroup templates Getting Started with Cisco Hosted Unified Communication Services a12 B OL 15490 01 Chapter4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services Components Performing the Initial Configuration W DY Note FeatureGroups can be loaded at the same time or independently as bulk loading customers Step5 Load customer settings D Note Do not load voice mail services for a customer until you have added at least one location Step6 Load edge devices using the technician edge device loader Step7 Load subnets using the load subnet loader Step8 Verify that DHCP helper addresses are loaded on the edge devices If subnets are supported by VOSS DHCP servers they should be set as Managed If subnets
73. elect BVSM Core Service Parameters Step4 Confirm that you are on the correct platform and only when you are sure click Destroy The Destroy button deletes all data within BVSM and resets the database tables to the default status gt Caution There is no way to undo a destroy procedure so be very careful you are on the correct server You only need to destroy VOSSDirl because BVSM automatically replicates to the other servers Note You need to run a Migrate script after entering the Destroy command This requires VOSS Server command line access and must be carried out by a VisionOSS Support Engineer Step 5 Using SSH access the VOSSDir1 server and login as route Getting Started with Cisco Hosted Unified Communication Services 5 14 E OL 15490 01 Chapter5 Backing Up and Reinitializing Hosted Unified Communications Services Components Initializing BVSM W Step6 Go to the Directory with the migration scripts by entering the following command cd usr local bin ipt The required migration script is one version lower than the current one For example with BVSM 3 1 7 on the VOSSDir1 server you need the migration of 316to317 Step7 Torun enter the following command bvsm3_1 6to3_1 7migration sh Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 515 Chapter5 Backing Up and Reinitializing Hosted Unified Communications Services Components W initializing BVSM
74. entation DVD is created and released regularly DVDs are available singly or by subscription Registered Cisco com users can order a Product Documentation DVD product number DOC DOCDVD or DOC DOCDVD SUB from Cisco Marketplace at the Product Documentation Store at this URL http www cisco com go marketplace docstore Ordering Documentation You must be a registered Cisco com user to access Cisco Marketplace Registered users may order Cisco documentation at the Product Documentation Store at this URL http www cisco com go marketplace docstore If you do not have a user ID or password you can register at this URL http tools cisco com RPF register register do Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL Getting Started with Cisco Hosted Unified Communication Services Em OL 15490 01 http www cisco com en US products products_security_vulnerability_policy ht ml From this site you will find information about how to do the following e Report security vulnerabilities in Cisco products e Obtain assistance with security incidents that involve Cisco products e Register to receive security information from Cisco A current list of security advisories security notices and security responses for Cisco products is available at this URL http www cisco com go psirt To see security advisories security notices and security responses as they are update
75. enu delete all Cisco Unified CM groups except Default From the Device gt Device Settings gt Device Profile menu delete all profiles including Logout sevid From the RoutePlan gt Route Plan Report menu search for unassigned DNs and select Delete All Found Items at the bottom of the search page This allows deletion of 150 unassigned DNs at a time For voice mail profiles voice mail pilot numbers and MWI numbers unless these need to be maintained From the RoutePlan gt Class of Control gt Calling Search Space menu delete all CSSs except IncomingToCluster From the RoutePlan gt Class of Control gt Partitions menu delete all partitions From the RoutePlan gt Route Plan Report menu search for assigned DNs and delete DNs one at a time Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 Chapter5 Backing Up and Reinitializing Hosted Unified Communications Services Components Initializing the Cisco PGW W N Note If issues occur use the dependency record feature to search for components that might be preventing deletion of records Initializing the Cisco PGW This section describes the clearing process for the Cisco PGW by deleting the BVSM created file before rebuilding a Hosted UCS platform You must clear the Cisco PGW before reloading a Hosted UCS platform Clearing the Cisco PGW means clearing out BVSM data but not other configuration information that
76. er data For example this can be used to establish the ownership of a telephone number at a given time and to access customer account data For more information on Cisco BAMS see the following URL http www cisco com en US docs voice_ip_comm pgw bams 3 13 guide 3132c hl html Application Servers Business CPE The Hosted UCS platform includes a number of application services including voice mail unified messaging attendant console conferencing music on hold MOH auto attendant and XML applications Cisco IOS CPE such as Cisco 2600 and Cisco 3600 Series routers provide ISDN PRI and BRI connections to business tenant telephony equipment For PRI connections the Cisco PGW can be used directly via D channel backhaul and MGCP control For BRI connections and also for PRI if necessary gateways can be configured as H 323 endpoints that register with an infrastructure gatekeeper Cisco Unified IP phones and analog telephone adaptors ATAs are used to provide devices in the business domain where Cisco Unified CM control is used Cisco Integrated Access Devices I ADs can also be used to provide analog telephony service to multi dwelling multi office facilities Getting Started with Cisco Hosted Unified Communication Services i12 B OL 15490 01 Chapter1 Introducing Cisco Hosted Unified Communications Services Planning the Hosted Unified Communications Services Implementation Hi Planning the Hosted Unified Communication
77. erifying Bulk Loading 4 16 Verifying Cisco Unified Communications Manager Publisher from the System Menu 4 17 Verifying Cisco Unified Communications Manager Publisher from the Services Menu 4 17 Verifying Cisco Unified Communications Manager Publisher From the Devices Menu 4 18 Verifying Cisco PGW After Loading Bulk Data 4 19 Getting Started with Cisco Hosted Unified Communication Services i g OL 15490 01 Contents Hi APPENDIX 5 Backing Up and Reinitializing Hosted Unified Communications Services Components 5 1 Backing Up Cisco Unified Communications Manager and Cisco PGW 5 1 Backing up Cisco Unified Communications Manager 5 2 Backing Up the Cisco PGW 5 3 Restoring Cisco Unified Communications Manager and Cisco PGW Configuration 5 4 Restoring Cisco Unified Communications Manager Configuration 5 5 Restoring the Cisco PGW Configuration 5 5 Listing the Cisco PGW Backup Files 5 5 Restoring the Cisco PGW Backup File 5 5 Restoring the Cisco PGW to Clean Status 5 6 Backing up and Restoring BVSM _ 5 7 Clearing a Cisco Unified Communications Manager Cluster 5 8 Initializing the Cisco PGW 5 11 Initializing BVSM 5 13 APPENDIX A Sample Hosted Unified Communications Services Build of Materials A 1 BOM Tool A 1 BOM Examples A 1 Reference Platform BOM Example A 2 Production BOM Example A 3 GLOSSARY INDEX Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 a E Contents Getting St
78. ervices cgi device DE V ICENAME where xxxxxx is the virtual IP address or DNS name if used of the BVSM cluster providing the corporate directory service providing the corporate directory service Step7 Verify the following Service Parameters from Cisco Unified CM Publisher Administration e Check the following Cisco Extension Mobility Settings and adjust as required Enforce Max Log in Time False Multiple Login Behavior Auto Logout Alphanumeric User ID True Remember last login True on reference platforms Step8 Verify the following from the Cisco Unified CM Publisher Administration Device menu a Check that all the Device Profiles have been deleted OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data W Manually Configuring Cisco Unified Communications Manager ND Note These are added automatically by BVSM b Check that the required phone button templates have been added For example BVSM 7940 BVSM 7970 BVSM 7971 BVSM 7960 14 BVSM 7960 28 BVSM 7961 14 BVSM 7961 28 BVSM 7970 14 BVSM 7970 28 BVSM 7971 14 BVSM 7971 28 Note Additional phone button templates may be required on CCM5 x clusters for example Standard 7941 Standard 7961 in addition to Standard 7941 SCCP Standard 7961 SCCP and so on c Check that add
79. es Platform Components This section identifies and briefly describes the Hosted UCS platform components It includes the following topics e VisionOSS BVSM page 1 5 e Cisco Unified Communications Manager page 1 6 Getting Started with Cisco Hosted Unified Communication Services ia g OL 15490 01 Chapter1 Introducing Cisco Hosted Unified Communications Services Hosted Unified Communications Services Platform Components W e Cisco PGW page 1 6 e Cisco H 323 Signaling Interface page 1 7 e Gatekeeper page 1 8 e Trunking Gateway page 1 8 e Voice Mail page 1 8 e Attendant Consoles page 1 10 e Billing page 1 12 e Application Servers page 1 12 e Business CPE page 1 12 VisionOSS BVSM VisionOSS BVSM provides a global view of the Hosted UCS platform and provides integrated provisioning of most of the major components including e Cisco Unified CM e Cisco PGW e Cisco IOS Gatekeepers and local gateways including SRST e VisionOSS DHCP server e IP Unity voice mail and unified messaging system e Cisco Unity voicemail system e VoiceRite Websphere Voice Response voicemail system e Netwise Attendant Console System BVSM provides the following features and functionality e Automates the deployment provisioning and management of large scale multi tenant multi site hosted VoIP services across regional and international boundaries e Provides virtualized services by managing the configuration of the Cisco Unifi
80. ess you must complete all stages It is not possible to go back after you have cleared one component in the architecture You must clear the Cisco Unified CM before a rebuild to ensure that there will be no data duplication or mismatch between BVSM and the Cisco Unified CM You can quickly restore the Cisco Unified CM publisher to its initial state by restoring a BARS backup file When no BARS backup file is available to clear the Cisco Unified CM and avoid any interdependency issues complete the following steps Procedure Delete phone devices Choose 50 phones for the search list to allow deletion of 50 phones at a time From the RoutePlan gt Translation Patterns menu delete Translation Patterns 50 at a time From the Device gt CTI Route Points menu delete any CTI route points used From the RoutePlan gt Route Hunt gt Route Pattern menu delete all route patterns From the RoutePlan gt Route Hunt gt Route List menu delete all route lists From the RoutePlan gt Route Hunt gt Route Group menu delete all route groups From the Device gt Trunks menu delete all trunks From the Device gt Gatekeepers menu delete all gatekeepers From the Device gt Gateways menu delete all gateways From the Service gt Media Resources gt MediaResourceGroupList menu delete all media resource group lists From the Service gt Media Resources gt MediaResourceGroup menu delete all media resource groups From
81. evices menu of each Cisco Unified CM Publisher Procedure Step1 For gatekeepers verify that a loaded gatekeeper exists Step2 For trunks verify that an external trunk exists You need to reboot the Cisco Unified CM servers supporting the trunk to ensure that the Cisco Unified CM cluster registers with the gatekeeper Step3 Logon to the gatekeeper for example using Telnet and enter show gatekeeper endpoints Enter the following command to verify that you can see trunks from all subscribers show gatekeeper status cluster Step4 For Device Settings Device Profile Default verify that the phone button template on the 7940 default profile has been set to BVSM 7940 Getting Started with Cisco Hosted Unified Communication Services Pais D OL 15490 01 Chapter4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services Components Testing and Verifying Initial Configuration Hi Step 5 For Device Settings Device Profile Default verify that 15 Device Profiles have been set Cisco 7902 profile through to Cisco ATA 186 profile Verifying Cisco PGW After Loading Bulk Data To check for BVSM TO PGW transaction errors complete the following steps Procedure Step1 Use SSH to access PGW for example using PuTTY and log in For example user ID mgcusr and password cisco Step2 Enter the following commands to login for example to the GL D PGW host GL D PGW cd etc GL D PGW cd cust_spec
82. ficient location bandwidth To define the AAR parameter complete the following steps Procedure This procedure applies only to Cisco Unified CM 5 1 3 because in Cisco Unified CM 4 2 3 this parameter is provisioned through BVSM Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 Chapter 2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data Step 1 Step 2 Manually Configuring Cisco Unified Communications Manager Mi Choose Call Routing gt AAR Group Specify the correct values for the following parameters AAR Group Name defaultaar Prefix Digits Leave this blank D Note The defaultaar AAR group in not actually required by Cisco Unified CM 5 x However when the bulk data is loaded for the cluster BVSM returns an error message and stops the bulk data loading if the parameter is missing Music on Hold Server The integrated Music On Hold MOH feature allows users to place on net and off net users on hold with music that is streamed from a streaming server To provide a MOH server you must use the Cisco Unified CM Serviceability application to activate the Cisco IP Voice Media Streaming application The Cisco IP Voice Media Streaming application gets installed automatically during the installation of Cisco Unified CM When a server is added the Cisco Unified CM automatically adds the media termination point conference bridge
83. g Cisco Unified Communications Manager Publisher From the Devices Menu page 4 18 e Verifying Cisco PGW After Loading Bulk Data page 4 19 Testing the Platform in the Data Center To test the configuration in the data center complete the following steps Procedure Step1 Preconfigure a Cisco line powered switch in the data center lab and connect test phones Ensure that DHCP helper addresses are set Step2 Load a test customer and location using the designated edge device in the data center Step3 Load provision and register the test phones Step4 Verify that the phones physically register with the Cisco Unified CM subscriber Step5 Test the platform by making calls on the test phone Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 EEEN Chapter4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services W Testing and Verifying Initial Configuration Testing the Platform in the Network To test the configuration in the live network complete the following steps Procedure Step1 Preconfigure a Cisco line powered switch on the physical provider network and connect test phones Step2 Load a test customer and location using the designated edge device on the network Step3 Load provision and register the phones Step4 Check that the phones physically register with the Cisco Unified CM subscriber If the phones work in the lab but not on the network tr
84. gn to the new date time group for example Europe London OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data W Manually Configuring Cisco Unified Communications Manager e Time Zone From the drop down list box choose the time zone for the group that you are adding for example GMT Standard Daylight Time e Separator Choose the separator character to use between the date fields for example e Date Format Choose the date format for the date that appears on Cisco Unified IP Phones for example D M Y e Time Format Choose a 12 hour or 24 hour time format for example 24 hour Step3 Repeat Step 2 for all required Date Time Groups AY Note Group name format in BVSM is Area Location using a slash as the separator while in Cisco Unified CM the format is Area Location using a dash as the separator Enterprise Parameters Enterprise parameters define the default settings that apply to all devices and services in the same cluster To define the Enterprise parameters complete the following steps Procedure Step 1 Choose System gt Enterprise Parameters D Note In the Enterprise Parameters Configuration section note that the Advertise G722 Codec field is disabled this applies only to Cisco Unified CM 5 1 3 Getting Started with Cisco Hosted Unifie
85. guration files and software updates H 323 and H 245 to the Cisco Unified CM and maybe the HSI and gatekeeper if customer site applications that use H 323 are required for example a customer site located PSTN gateway using H 323 Required only to support H 323 endpoints in the customer address space applications for this include H 323 video terminals and site located PSTN gateways RTP traffic UDP ports are opened dynamically by the ALG function within the firewall by MGCP H 323 TAPI SIP and SCCP Call Control Allows voice to flow between customers and to PSTN gateways and conference bridges hosted in the common domain MGCP UDP 2427 2428 to the Cisco PGW Various backhaul protocols also need to be allowed to the Cisco PGW depending on the L3 protocol at the gateway for example Sigtrans Allows the Cisco PGW to control customer site located PSTN and PBX gateways For more information about NAT and firewall issues when implementing the Hosted UCS platform refer to the Hosted Unified Communications Services Release 5 1 b SRND OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter1 Introducing Cisco Hosted Unified Communications Services W Hardware Network and Software Requirements Class of Service You must define each class of service CoS and the naming convention to be used in the dial plan Table 1 4 shows an example of CoS and naming conventi
86. h are loaded using the Deployment Bulk Load Tools option from the General Tools menu Dial plan templates can be customized for each provider and after loading can be further customized for specific customers and locations For example each location may require a different extension number length When you select the Dialplan Tools option on the VisionOSS menu the system displays the screen shown in Figure 3 2 Figure 3 2 Menu Setup Tools Dialplan Tools Hardware Sets Configuration Models Provider Administration Network Resources General Tools General Administration Location Administration Self Care Dialplan Tools Menu Options help DialPlan Management Ref bysm iptdialplanmgt index cgi User Role William Thornton Internal System SuperUser _Add Search By DialPlan Name Max Results 50 vi Search Search Results Name Description MT HUCS5 1B Multi Tenant Dial Plan Table 3 2 summarizes the function of each option provided on the Dialplan Tools menu OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM W Provider Administration Table 3 2 Dialplan Tools Options Option Description Number Construction Configures dial plan variables such as the following e Codec settings compression and decompression standards e Site number form
87. hapter5 Backing Up and Reinitializing Hosted Unified Communications Services Components W Restoring Cisco Unified Communications Manager and Cisco PGW Configuration e retry_time The number of seconds to wait between checks for an active provisioning session on the Cisco MGC The default value is 30 seconds and the maximum value is 3600 seconds For example to perform a manual backup operation where the backup file is saved to a directory path called dev rmt hO with a maximum of three attempts each 60 seconds apart you would enter the following UNIX command mgcbackup d dev rmt hOoO r 3 t 60 The backup file is stored in the specified directory path in the following format mgc_hostname_yyyymmdd_hhmmss_backup tar Where e hostname The name of the Cisco MGC host such as MGC O1 e yyyymmdd tThe date the backup file is created in a year month day format such as 20011130 e hhmmss The time the backup file is created in an hour minute second format such as 115923 For more information on backup operations see the Backing Up System Software in Chapter 3 of the Cisco Media Gateway Controller Software Release 9 Operations Maintenance and Troubleshooting Guide at the following URL http www cisco com en US docs voice_ip_comm pgw 9 maintenance guide o mtguide html Restoring Cisco Unified Communications Manager and Cisco PGW Configuration This section explains how to restore the configuration for Cisco Un
88. he conference bridge are the same as that entered into BVSM For example Host Server 10 10 1 3 Conference Bridge Type Cisco Conference Bridge Software Conference Bridge Name MC M3 CONF 1 Device Pool Default Step6 Verify the following from the Cisco Unified CM Publisher Administration Features menu Under IP Phone Services verify that the following service has been added e For Single Enterprise User Mobility IP Phone Service Login Logout Getting Started with Cisco Hosted Unified Communication Services P28 OL 15490 01 Chapter 2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data Manually Configuring Cisco Unified Communications Manager Mi e Description Text description Service URL http 10 11 226 73 emapp EMAppServlet device DE VICENAME where the IP address is the IP address of the Cisco Unified CM cluster publisher e For Multi Tenant User Mobility IP Phone Service Roaming Login Logout Description User Mobility Service provided by BVSM Service URL http xxxxx bvsmweb bvsmroaming cgi device DE VICENAME where xxxxxx is the virtual IP address or DNS name if used of the BVSM cluster e For IP Phone Service Phone Services or as defined in the BVSM Cisco Unified CM model loader global settings line Description XML Applications provided by BVSM Service URL http xxxxx bvsmweb bvsms
89. he understanding of BVSM These tutorials can be used for training purposes Developer Tools Provides access to developer tools Phone Types Creates phone types within BVSM and adds them to the BVSM menus which helps deliver services consistently After the phone type is added it appears to users in the BVSM phone menus Vendor Tools Provides access to vendor tools Service Types Creates service types within BVSM within BVSM and adds them to the BVSM menus which helps deliver services consistently After the service type is added it appears to users in the BVSM services and feature group menus Calendar Provides access to the calendar Dialplan Tools The Dialplan Tools option lets you create the dial plan configuration for the Hosted UCS platform during initial deployment The dial plan tells the Cisco Hosted UCS platform how to route calls against a number plan BVSM is responsible for configuring and loading the dial plan into the various components within Hosted UCS such as the Cisco PGW and Cisco Unified CM Super users can create and manage the dial plan when first deploying the platform as well as whenever the dial plan is revised Getting Started with Cisco Hosted Unified Communication Services EE OL 15490 01 Chapter3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM Dialplan Tools W The dial plan used for Hosted UCS is designed using Excel spreadsheets whic
90. hsi ent4a CUSTGRPID ICCM ORIGLABEL TERMLABEL prov add MGCPPATH NAME sigmgcp 5400 DESC Mgcppath signaling service to 5400 EXTNODE as5400 pstn4a prov add LNKSET NAMFE lInkset pstnl DESC Lnkset to PSTN1 APC dpc pstn101404 PROTO SS7 ITU TYPH IP prov add LNKSET NAME Inkset pstn2 DESC Lnkset to PSTN2 APC dpc pstn201404 PROTO SS7 ITU TYPEH IP prov add IPLNK NAME iplnk2 5400 DESC Iplnk2 to 5400 SVC sigmgcp 5400 IPADDR IP_Addr2 PORT 2427 PEERADDR 10 111 Ao 1 PEERPORT 2427 PRI 2 IPROUTE prov add IPLNK NAME iplnk1 5400 DESC Iplnki1 to 5400 SVC sigmgcp 5400 TPADDR 1P Addr PORT 24727 PEBRADDR L0 11 0 4 21 PEERPORT 2427 PRI 1 IPROUTE prov add IPLNK NAME iplnk hsi ent4a DESC Iplnk for HSI ENT4A SVC eisup hsi ent4a IPADDR IP_Addr1 PORT 8003 PEERADDR 10 120 4 31 PEERPORT 8003 PRI 1 IPROUTE prov add SS7ROUTE NAME ss7r pstn1 DESC SS7 Route to PSTN1 OPC o0opc DPC dpc pstn101404 LNKSET nkset pstn1 PRI 1 prov add SS7ROUTE NAME ss7r pstn2 DESC SS7 Route to PSTN2 OPC opc DPC dpc pstn201404 LNKSET Inkset pstn2 PRI 1 prov add C7IPLNK NAME c7iplnk pstni DESC C7Iplink LNKSET 1nkset p stni SLC 0 PRI 1 TIMESLOT 2 SESSIONSET sset slt prov add C7IPLNK NAME c7iplnk pstn2 DESC C7Iplink LNKSET 1nkset p stn2 SLC 0 PRI 1 TIMESLOT 0 SESSIONSET sset slt prov add DNSPARAM CacheSize 500 DnsServerl1 0 0 0 0 DnsServer2 0
91. ific GL D PGW ls Step3 To display a list of PGW log files enter the following command GL D PGW grep Error output Step4 To view a particular error file and look for Warnings and Errors enter the following command GL D PGW more filename for example more 15119aaaaad Step5 To confirm that the dial plans exist on the active and standby Cisco PGW enter the following mml command prov exp all dirname midrange Replace mydirname with any name you want to use Step6 Enter the following command cd opt CiscoMGC etc cust_specific mydirname Step 7 Look for files such as ICCM mml which are the dial plans Step8 Ensure that the same files are present on both active and standby Step9 If not choose prov sync on the active or restart the standby Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 EEIN Chapter4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services W Testing and Verifying Initial Configuration Step 10 Ensure that ICCM has been populated Step 11 View the mml log for error messages cd opt CiscoMGC var log Step 12 To list error messages enter the following command grep I DENY mml This will list any errors Step 13 View these files looking for DENY to identify what failed Getting Started with Cisco Hosted Unified Communication Services 420 OL 15490 01 Ap Ee CHAPTER b Backing Up and Reinitializing Ho
92. ified CM and the Cisco PGW It includes the following topics e Restoring Cisco Unified Communications Manager Configuration page 5 5 e Restoring the Cisco PGW Configuration page 5 5 e Listing the Cisco PGW Backup Files page 5 5 e Restoring the Cisco PGW Backup File page 5 5 e Restoring the Cisco PGW to Clean Status page 5 6 Getting Started with Cisco Hosted Unified Communication Services oA E OL 15490 01 Chapter5 Backing Up and Reinitializing Hosted Unified Communications Services Components Restoring Cisco Unified Communications Manager and Cisco PGW Configuration W Restoring Cisco Unified Communications Manager Configuration To restore Cisco Unified CM follow the BARS software restore process and then restart the Publisher and the Subscribers Restoring the Cisco PGW Configuration Note This restoration method uses a script to restore the configuration data for the Cisco MGC software select UNIX administrative files and the Main Memory Database MMDB These procedures assume that you have backed up your system configuration data regularly The procedures for system configuration backup can be found in Backing Up the Cisco PGW page 5 3 Listing the Cisco PGW Backup Files To list the backup files in a particular directory path enter the following UNIX command on the Cisco MGC mgcrestore d path 1 Where path is the directory path in which you have stored backup files such as a directory on
93. ify each cluster PhonesGroup and TrunkGroup Step3 For Region verify Default and Trunk configuration Step 4 For Device Pool verify each trunk for example MC Step 5 For Location verify each location Verifying Cisco Unified Communications Manager Publisher from the Services Menu To verify each instance of Cisco Unified CM Publisher complete the following steps from the Services menu of each Cisco Unified CM Publisher Procedure Step1 For Media Resource Media Resource Group verify that the correct MRGs have been loaded and that these contain the correct resources Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 EZIN Chapter4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services W Testing and Verifying Initial Configuration For example VS R2 C1 Phones MRG and VS R2 C1 Trunks MRG containing VS R2 CONF 1 and MOH_VS R2 C1 P D Note Itis important to use fully defined media resource group MRG and MRG list MRGL naming conventions when supporting multiple clusters Step2 For Media Resource Media Resource Group List verify that the correct MRGLs have been loaded and that these contain the correct MRGs For example VS R2 C1 Phones MRGL and VS R2 C1 Trunks MRGL Verifying Cisco Unified Communications Manager Publisher From the Devices Menu To verify each instance of Cisco Unified CM Publisher complete the following steps from the D
94. il services using the following BVSM GUI options e Enable Pilot Numbers e Enable voice mail CoSs e Assign CustomerPilotNumber e Associate External DDI with VM Pilot Number e Provision VM Location service Step 19 To load DDI ranges choose DDIMappings Step 20 Load users as required Step 21 Load phones and phone configuration profiles as required Step 22 Load user mobility profiles and user phone associations as required Step 23 Load voicemail boxes if required D Note You must precalculate the Full Internal Number FINT of an extension number to bulk load voicemail boxes Step24 Load analog gateways if required Step25 Load speed dials if required Step26 Load pick up groups if required Step27 Load Number groups and hunt groups if required Getting Started with Cisco Hosted Unified Communication Services aa B OL 15490 01 Chapter4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services Components Testing and Verifying Initial Configuration Testing and Verifying Initial Configuration This section includes the following topics e Testing the Platform in the Data Center page 4 15 e Testing the Platform in the Network page 4 16 e Verifying Bulk Loading page 4 16 e Verifying Cisco Unified Communications Manager Publisher from the System Menu page 4 17 e Verifying Cisco Unified Communications Manager Publisher from the Services Menu page 4 17 e Verifyin
95. ing Bulk Data Server Identity Step 1 Step 2 Step 3 Step 4 Manually Configuring Cisco Unified Communications Manager Mi This section describes how to specify identify the Cisco Unified CM server for integrating it into a Hosted UCS Release 5 1 b platform To identify the Cisco Unified CM server complete the following steps Procedure Choose System gt Server In the Host Name IP Address field type the full IP address of the server For example 710 131 4 2 In the Description field type a description of the server For example e4clp Repeat Step 1 through Step 3 for each Cisco Unified CM in each cluster Date Time Groups Step 1 Step 2 Date Time Groups define the time zones for the various devices that are connected to Cisco Cisco Unified CM Each device exists as a member of only one device pool and each device pool has only one assigned Date Time Group BVSM uses the international standard zoneinfo database also called the tz database In BVSM the timezone names are all in the form area location where area is the name of a continent or ocean and location is the name of a specific location typically a city or small island within a large region such as America New_ York To configure Date Time groups complete the following steps Procedure Choose System gt Date Time Group Choose the correct values for each of the following settings e Group Name Enter the name that you want to assi
96. ion IMPORT prov add files name bcfile file Static_conf_51B EOTR export_trunk d at action IMPORT Example 2 2 routing mml prov add rttrnkgrp name 1001 type 4 reattempts 0 queuing 0 cutthroug h 2 resincperc 0 prov add rttrnkgrp name 2001 type 1 reattempts 1 queuing 0 cutthroug h 2 resincperc 0 prov add rttrnk weightedTG OFF name route2hsi trnkgrpnum 1001 prov add rttrnk weightedTG OFF name route2pstn trnkgrpnum 2001 prov add rtlist name rtlist2hsi rtname route2hsi distrib OFF prov add rtlist name rtlist2pstni rtname route2pstn distrib OFF Example 2 3 iccm mml numan add dialplan custgrpid ICCM OVERDEC YES numan ed resulttable custgrpid ICCM name CSCOADRST1 resulttype RE TRY_ACTION dwl Reattempt setname CSCOADRST1 numan ed resulttable custgrpid ICCM name CSCOADRST2 resulttype RE TRY_ACTION dwl Redirect setname CSCOADRST2 numan ed cause custgrpid ICCM causevalue 1 setname CSCOADRST1 numan ed cause custgrpid ICCM causevalue 11 setname CSCOADRST1 numan ed cause custgrpid ICCM causevalue 26 setname CSCOADRST1 numan ed cause custgrpid ICCM causevalue 29 setname CSCOADRST1 numan ed cause custgrpid ICCM causevalue 38 setname CSCOADRST1 Getting Started with Cisco Hosted Unified Communication Services EEN OL 15490 01 Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data Applying Static Configuration to the Cis
97. itional softkey templates have been added as required by BVSM The following softkey templates are typically added as examples Softkey_Basic Softkey_Advanced These are added by copying the Standard User template and then changing the settings In the short term these can have the same configuration as the Standard User softkey template Getting Started with Cisco Hosted Unified Communication Services EEN OL 15490 01 Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data Applying Static Configuration to the Cisco PGW W Note If the default Softkey_Basic and Softkey_Advanced templates are not required delete them from the BVSM Service Types within BVSM Setup Tools accessible as a BVSM super user only Applying Static Configuration to the Cisco PGW This section explains how to apply the static configuration to the Cisco PGW This is required before using BVSM to load the bulk data that integrates the Cisco PGW into the Hosted UCS platform This section contains the following topics e Central Gateway Cisco PGW Breakout page 2 21 e Cisco PGW HSI and Cisco Unified Communications Manager Interface Configuration page 2 23 e ILGW Dial Plan page 2 27 e Example Cisco PGW Static Configuration page 2 27 Central Gateway Cisco PGW Breakout One of the main features of the Cisco PGW in Hosted UCS 5 1 b is routing calls to and from the PSTN The Centra
98. ized services 1 3 VisionOSS BVSM see BVSM voice mail Cisco Unity 1 9 described 1 8 IP Unity Mereon 1 10 platforms supported 1 8 VoiceMail Gateways option 3 9 VoiceMail option 3 19 VoiceMail Servers option 3 10 VoiceMail Services option 3 11 Voice Media Streaming application activating 2 7 VS R2 Reference Bulkloader set 4 4 W Wins host name required for MOH 2 8 Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 E No W index Getting Started with Cisco Hosted Unified Communication Services PiIN 10 OL 15490 01
99. kup groups Number groups and hunt groups Analog devices Performing the Initial Configuration W Although sample loaders are available from the Setup menu customer data is unique and must be collected from the customer However sample customer data for testing purposes can be copied from the sample bulk loader sets or the VS R2 Reference Bulk loader Sets available from VisionOSS This section describes the steps to set up and load the Hosted UCS platform components This section includes the following topics Overview page 4 8 Loading the Dial Plan Model Workbook page 4 8 Loading the Configuration Workbook page 4 10 Loading the Customer Workbook page 4 12 OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services W Performing the Initial Configuration Overview Before loading bulk data complete the prerequisites described in Chapter 1 Introducing Cisco Hosted Unified Communications Services and apply the static configuration described in Chapter 2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data The procedures in this section assume that a set of BVSM loaders including three Excel workbooks have been created for the target Hosted UCS platform These should be pre tested in simulation manual mode It is recommended that you copy y
100. l Gateway Cisco PGW PSTN breakout is achieved using the following signalling e SS7 e PRI This is shown in Figure 2 1 Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 221 Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data W Applying Static Configuration to the Cisco PGW Figure 2 1 Central Gateway Cisco PGW PSTN PRI SS7 PSTN hog Gateway 186565 PGW Depending on the deployment a number of settings must be provisioned on the Cisco PGW including the following e External Nodes e Session Sets e MGCP Paths e IPFAS Paths e D Channels e IP Links e DPCs e OPCs e APCs e Linksets e SS7 Routes e SS7 Paths Getting Started with Cisco Hosted Unified Communication Services P22 E OL 15490 01 Chapter 2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data Applying Static Configuration to the Cisco PGW W e IP Routes For detailed information refer to the Cisco Media Gateway Controller Software Release 9 Provisioning Guide The Route List to PSTN for each country must be provisioned on the interface between the Cisco PGW and the PSTN using the following parameters prov add rtlist name rtlist2pstnCountry_code rtname route2pstn dis trib OFF For example prov add rtlist name rtlist2pstn1 rtname route2pstni1 distrib O0FF This configuration is
101. l capabilities to enterprise and mid market customers with Microsoft Exchange and Lotus Domino environments Cisco Unity Unified Messaging integrates transparently with Microsoft Outlook Cisco Unity Unified Messaging also integrates with smart phones and other mobile devices to deliver all in one messaging Because Cisco Unity itself does not support multi tenants a separate Cisco Unity platform is required for each customer using the Hosted UCS platform Integration of Cisco Unity into the Hosted UCS platform is at the Cisco Unified CM level using the Cisco SCCP protocol in the Hosted UCS 5 1 b design For more information about the Cisco Unity Messaging System see the following URLs e Unity 4 2 for Microsoft Exchange http www cisco com en US products sw voicesw ps2237 products_data_sh eet0900aecd800fe1 48 html e Unity 4 2 for Lotus Domino http www cisco com en US products sw voicesw ps2237 products_data_sh eet0900aecd800fel 4d html OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter1 Introducing Cisco Hosted Unified Communications Services W Hosted Unified Communications Services Platform Components IP Unity Option The IP Unity Mereon Unified Messaging platform provides voice mail services in a multi tenant environment and the IP Unity voice mail system supports the multi tenant Hosted UCS architecture Only the voice mail functions of the IP Unity platform are cur
102. latform employs a unique rack layout that is dependent on the special requirements of each deployment For instructions to install specific hardware components refer to the hardware installation guide for each component Network Configuration and NAT After the devices have been physically rack mounted the network cabling can be completed by using a suitable Layer 3 switch such as the Cisco Catalyst 3560 Series switch VLANs and subnets should be defined based on the Hosted UCS platform high level and low level design and your network configuration When the platform is implemented into a service provider network it is also important to record the external IP address scheme used by Network Address Translation NAT so that remote access to the platform is also possible Customers sharing a single Hosted UCS based service provider hosted service may have internal IP address space ranges that overlap NAT can be configured on the firewalls to translate the private non unique addresses that are actually on the IP phones into addresses that are unique in the service provider shared domain Not only must these addresses be unique they must be reachable from the individual customer networks to allow voice calls to flow between customers through the common address and security domain To achieve this routes that represent the address scheme used in the common address and security domain must be injected to each customer domain It is therefo
103. le Network Management Protocol SNMP interface The Cisco HSI operates in a load sharing configuration while the Cisco PGW operates in an active standby configuration This operation allows the benefits of redundancy if an HSI fails the remaining HSIs continue to operate and simple scaling you can insert additional HSIs as the network expands A minimum of two HSIs are required to ensure that the system continues to process calls in case of an equipment failure For more information about the Cisco HSI see the following URL http www cisco com en US docs voice_ip_comm pgw hsi 4 3 guide 43ch1 htm l An H 323 gatekeeper provides basic infrastructure capabilities as well as a registration capability for the Cisco PGW Cisco Unified CM H 323 customer premises equipment CPE and any H 323 customer devices The gatekeeper forces all call signaling to use the Cisco PGW Trunking Gateway Voice Mail The trunking gateway is a Cisco AS5x00 platform in the baseline architecture which is based on Cisco IOS software A Cisco AS5850 with STM 1 and El interfaces and a Cisco AS5350 with El interfaces were used in Cisco Hosted UCS tests However because of the requirements of the initial applications it is relatively easy to incorporate the Cisco MGX Cisco Voice Internetworking Service Module VISM and Cisco Voice Switch Service Module VXSM products as needed For more information on Cisco AS5x00 platforms see the following URL http
104. ling line identification restriction CoS Class of service CPID Call processing identifier unique system wide Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 CEN W Glossary CSS CT CTI DDI DID DP DPNSS E 164 EISUP EOL EXT FINT FNN my Getting Started with Cisco Hosted Unified Communication Services Calling search space Call type Computer telephony integration Direct Dial Inward Direct Inward Dialing Dial plan Digital Private Network Signaling System ITU T recommendation defining PSTN numbering plan Extended ISDN user part End of line variable used by BVSM to determine the end of line in each model Extension and external prefix Full Internal Number CPID RID SLC EXTN Cisco Unified CM DN Full national number E 164 telephone number without area code OL 15490 01 Glossary G GK Gatekeeper GUI Graphical user interface GW Gateway H H 323 ITU T umbrella recommendation defining audio visual protocols on a packet network H M UCS Hosted Managed Unified Communications Solution HSI H 323 Signaling Interface Hosted UCS Short form of Hosted Unified Communications Services I ICPID Call processing identifier IPPBX based IOS Cisco Internetwork Operating System IP Internet Protocol ISP Inter site prefix ISUP ISDN user part L LRID Routing identifier location based Getting Started with Cisco Hosted Unified Communication
105. m after completing the initial design and planning phase Implementation Step Refer to 1 Install hardware and initialize Installation and hardware guides for device software each Hosted UCS platform component The Cisco Hosted Unified Communications Services Release 5 1 b Software Compatibility Matrix summarizes the software requirements for each component 2 Apply static configuration to each Chapter 2 Configuring Hosted device Unified Communications Services Components Before Loading Bulk Data Getting Started with Cisco Hosted Unified Communication Services EEN OL 15490 01 Chapter1 Introducing Cisco Hosted Unified Communications Services Implementation and Configuration Summary W Implementation Step Refer to 3 Load bulk data for each Chapter 3 Managing the Hosted component Unified Communications Services Platform with VisionOSS BVSM 4 Customize each component as Configuration guides or online help for necessary each Hosted UCS platform component Chapter 3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM summarizes the options provided by BVSM for configuring the Hosted UCS platform components Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 EEN Chapter1 Introducing Cisco Hosted Unified Communications Services W implementation and Configuration Summary Getting Started with Cisco
106. mpany Extended Address1 Address Address 3 City State Post Code Country Title First Name Last Name Telephone Channel or BU Name 2 Town fCounty Zip Code Code Number Name State 3 digit ey Short ISO Bjt Acme Swiss Carols Carols Sample PO Box 76 The Doha Pella RG2 6GB GBR hr Prakash Mohapatra 974 455 6 Marketing Dresses Dresses Reseller warren 8888 g9 Ame Swiss Bills Botts Bills 150 The City Leftbank Doha Tstate EC1Y 5TR GBR Mr Andy Gates 974 456 10 Marketing Wonderful Moorgate 7800 KE 12 13 14 15 16 zt NO FURTHER 17 DATA ar ISO List fle Short List 19 20 Australia AUS 61 z 21 Austria AUT 43 D 22 Bahrain BHR 973 Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 45 Chapter4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services W Using BVSM Bulk Loaders Each column in this worksheet allows entry of a specific customer attribute while each row allows entry of all customer attributes for a single customer Comments are marked by a pound sign in Column A The information on rows beginning with is only for documentation and is not included when the bulk data is loaded Figure 4 5 Customer Bulk Data Workbook FeatureGroups Tab A 1 CUSTOMER FEATURE GROUPS DATA ENTRY WORKSHEET 2 Note a comment line 3 4 Provider Reseller Company or BU Name Featur
107. n 2 21 described 1 6 EISUP trunk 2 23 H 225 gatekeeper 2 23 initializing 5 11 restoring the configuration 5 5 restoring to clean status 5 6 software requirements 1 20 static configuration 2 21 to 2 33 URL for configuring 2 23 verifying configuration 4 19 Cisco Unified CM backing up 5 2 clearing a cluster 5 8 configuring host name 2 8 described 1 6 Devices menu 4 18 hostname limited to 11 characters 1 15 manual configuration 2 2 mixing Release 4 x and 5 x 2 14 releases supported 1 19 restoring 5 2 server identity 2 3 servers maximum number 4 17 Services menu 4 17 static configuration 2 2 to 2 16 System menu 4 17 verifying configuration 2 16 Cisco Unified IP Phones my Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 described 1 12 enabling services 2 10 XML Services 2 12 Cisco Unity described 1 9 messaging 1 9 class of service see CoS CLIP and CLIR example 2 34 compatibility software and hardware 1 18 components Hosted UCS platform 1 4 conference bridge described 2 7 URL for configuring 2 8 Conference Servers option 3 10 Conference Services option 3 12 config mml example 2 28 configuration initial setup 4 7 manual static 2 1 testing and verifying 4 15 Configuration Models option 3 6 4 2 configuration workbook 4 10 Console Services option 3 12 core dial plan requirements 1 18 CoS naming conventions 1 18 Countries option 3 7 country suppo
108. n option 3 6 Number Groups option 3 17 Number Type Counters option 3 8 O ODBC billing 1 12 my Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 Index W Operations Tools option 3 14 R rack layout 1 16 j RAS partitioned services 1 3 parameters example 2 34 Password PIN option 3 18 releases supported 1 19 PBX Devices option 3 9 Resellers option 3 15 peripheral gateway Resources option 3 10 see Cisco PGW Roaming Login Logout Services for BVSM User Roaming 2 11 Personal Directory option 3 19 PGW see Cisco PGW role based administration 3 2 route list configuring for HSI 2 26 Route List to PSTN 2 23 phone button templates 2 13 Router option 3 10 Phone Inventory option 3 12 3 17 routing mml example 2 30 Phone Management option 3 17 routing and analysis engine 1 7 Phone Registration option 3 17 Routing Trunk Group 2 25 RTP Phones option 3 18 Phone Type Counters option 3 8 firewall rules 1 17 Phone Types option 3 4 Pickup Groups option 3 17 planning tasks 1 13 S platform components 1 4 PRI with Cisco PGW breakout 2 21 sample bulk data 4 4 Samples option 3 4 4 4 sample static configurations 2 27 to 2 35 SCCP properties dat example 2 31 Provider Administration option 3 6 Providers option 3 7 EA ae Self Care option 3 17 server identity configuring 2 3 Services menu 4 17 Getting Started with Cisco Hosted Unified Communication Ser
109. nants BVSM directly supports applications such as directory services and extension mobility for IP phones while shielding customers from the complexities of the underlying data structures and routing schema Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 EE Chapter1 Introducing Cisco Hosted Unified Communications Services W Hosted Unified Communications Services Platform Components Table 1 1 summarizes the applications that are supported by Hosted UCS Release 5 1 b in single or multi tenant mode and indicates whether the application can be automatically provisioned through BVSM or if it must be manually provisioned Table 1 1 Multi Tenant and Autoprovisioning Support for Hosted UCS Applications Auto provision Component Multi tenant with BVSM ARC Attendant Console No No Billing Applications Building Applications No Yes Management billing Cisco MeetingPlace No Yes Cisco Unity No Yes IP Unity Voice Messaging Voice Messaging Yes Yes only IP Unity Web Collaboration Conferencing Yes Yes Netwise Attendant Console Yes Yes XML Application Servers Yes Yes 1 Sharing customer history files with Mediation system such as ISI 2 Unity users can be provisioned using BVSM For more information about VistonOSS BVSM see Chapter 3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM Hosted Unified Communications Servic
110. ncludes the following sections e Cisco Hosted Unified Communications Services Overview page 1 1 e Virtualized Communications Services page 1 3 e Hosted Unified Communications Services Platform Components page 1 4 e Hardware Network and Software Requirements page 1 15 e Planning the Hosted Unified Communications Services Implementation page 1 13 e Implementation and Configuration Summary page 1 20 Cisco Hosted Unified Communications Services Overview Service providers can use a single Cisco Hosted UCS platform to offer Cisco Unified Communications Manager Cisco Unified CM applications and features to multiple customers multi tenant mode or to one large customer single tenant mode Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 EEN Chapter1 Introducing Cisco Hosted Unified Communications Services W Cisco Hosted Unified Communications Services Overview Hosted UCS allows the sharing of the following centralized resources e Cisco PSTN Gateway 2200 Softswitch PGW e Cisco Unified CM e Trunking gateway e Media resources VisionOSS Business Voice Services Manager BVSM provides provisioning and administration for this multi tenant solution Within a single Hosted UCS platform a specific set of hardware resources can also be dedicated to a single customer if necessary to support the required level of service For example one or more Cisco Unified CM clusters or a Cisco Unity
111. nfiguring Cisco Unified Communications Manager This section explains how to manually configure and verify the Cisco Unified CM parameters that cannot be provisioned through AVVID XML Layer Simple Object Access Protocol AXL SOAP This section includes the following topics e Cisco Unified Communications Manager Configuration page 2 2 e Cisco Unified IP Phone Services page 2 10 e Template Configuration page 2 13 e Verifying Cisco Unified Communications Manager Configuration page 2 16 Cisco Unified Communications Manager Configuration Some Cisco Unified CM configuration parameters cannot be provisioned through AXL SOAP Due to this limitation some manual configuration is required on the Cisco Unified CM servers before loading bulk data through BVSM This section describes the elements that must be configured using the Cisco Unified CM publisher It includes the following topics e Server Identity page 2 3 e Date Time Groups page 2 3 e Enterprise Parameters page 2 4 e Automated Alternate Routing Group page 2 6 e Music on Hold Server page 2 7 e Conference Bridge page 2 8 e Transcoder page 2 9 Unless specifically mentioned the configuration steps apply to Hosted UCS platforms based on either Cisco Unified CM 4 2 3 and Cisco Unified CM 5 1 3 Getting Started with Cisco Hosted Unified Communication Services P22 g OL 15490 01 Chapter 2 Configuring Hosted Unified Communications Services Components Before Load
112. o add the ILGW dial plan enter the following command numan add dialplan custgrpid ILGW OVERDEC No Example Cisco PGW Static Configuration This section provides the following sample static configurations for the Cisco PGW within a Hosted UCS 5 1 b platform e config mml page 2 28 e routing mml page 2 30 e iccm mml page 2 30 e ilgw mml page 2 31 e properties dat page 2 31 e export_trkgrp dat page 2 32 e export_trunk dat page 2 32 e XECfgParm dat page 2 33 These example configurations are based on the network illustrated in Figure 2 3 Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 a 227 Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data W Applying Static Configuration to the Cisco PGW Figure 2 3 Sample Network as5400 pstn4a 10 110 4 21 10 111 4 21 s2 ds1 0 1 as5400 psin4a s2 ds1 0 2 as5400 psin4a OPC 10 121 4 12 0 20 2 10 123 4 12 gq L wot a 10 121 3 12 10 123 3 12 0 20 7 PGW ENT3S ly DPC S SLT2600 PSTM4A DPS i 40 110 4 44 2211 10 111 4 41 AJ HSI ENT4A 10 120 4 31 Q 10 121 4 31 ep L Ea Cisco Unified ra CM Clusters __ PE E E 186567 The following examples illustrate the static configuration for each of the following files Example 2 1 config mml prov add OPC NAME opc DESC 0PC NETADDR 0 20 2 NETIND 2 TYPE T
113. o be useful as part of a disaster recovery plan the BVSM backup needs to bein a consistent state with those taken for the Cisco PGW and Cisco Unified CM along with IP Unity and Netwise if they are included in the Hosted UCS platform To ensure a consistent state there should be a BVSM transaction freeze while the platform is being backed up If all the backups are taken at the same time it becomes possible to time shift the entire platform back to the latest backup without any misalignment between BVSM and the servers that it controls The BVSM export is performed from the screen shown in Figure 5 1 OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter5 Backing Up and Reinitializing Hosted Unified Communications Services Components W Clearing a Cisco Unified Communications Manager Cluster Figure 5 1 Backup Configuration Files Webmin Interface Z vorsdirl Module cantia Sy webein Backup Configuration Files Badkur Confiauration Files Userin Sonteouratia Scheduled Backups B Webern aeina hg Aeb Configuration Ho scheduled backups have been delined yet B Heliu Servers maz Aebi Users Add n m scheduled Backup orsManauer Tools J Eaten Servers hetuarking Backup conliguration nor Hardware Modules to hackup acs Gien E sH ilustr Ayn eiche Vivienne BASH Tools BHO DHS Server H thers DSM Database uarias Pp Loagut Barcdwidth Monitoring ka Dackup destination L
114. o configure Cisco Unified IP Phone XML Services complete the following steps Procedure Choose one of the following options For Cisco Unified CM 4 2 3 Feature gt Cisco Unified IP Phone Services For Cisco Unified CM 5 1 3 Device gt Device Settings gt Phone Services Specify the appropriate values for the following settings For Cisco Unified CM 4 2 3 Service Name Phone Services Service Description Phone Services my Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 Chapter 2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data Manually Configuring Cisco Unified Communications Manager Mi Service URL http BVSM_Virtual_IP_Address bvsmweb bvsmservices cgi device DEV ICENAME For example http 10 120 3 62 bvsmweb bvsmservices cgi device DE VICENAME e For Cisco Unified CM 5 1 3 Service Name Phone Services Service Name ASCII Format Phone Services Service Description Phone Services Service URL http BVSM_Virtual_IP_Address 8080 bvsmweb bvsmservices cgi device DEVICENAME For example http 10 120 3 62 8080 bvsmweb bvsmservices cgi device DEVICENAM E Template Configuration This section describes the manual configuration required to enable the following templates that are provided by Cisco Unified CM e Phone Button Template page 2 13 e Softkey Template page 2 15 Phone Button Template Cisco Unified CM
115. ocal file _ C FTP server file on ferver Lagin as user with password 2 ESH server hia on server Login 45 user eh password 2 Download in browser Include in backup Webmin module Gonhigquration Ias Server comtiguraien bles Ger listad files Backup Mow Restore configuration now Modules to restore ADSL Clieri A ApAthk Wieb tirak BIHO DHS Sercer Dabi Database Quenes Hanceadih Morilor Arstare from Local file _ FIF server file on server Login F user with paspeeord 6 FSH server fle on server Login as user with password O Uploaded file Browse Apply a Tes CI Neo configurations i K Restore Now a Clearing a Cisco Unified Communications Manager Cluster This section describes the process for clearing a Cisco Unified CM cluster in preparation to re build the Hosted UCS platform Getting Started with Cisco Hosted Unified Communication Services moe E OL 15490 01 Chapter 5 Backing Up and Reinitializing Hosted Unified Communications Services Components Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Clearing a Cisco Unified Communications Manager Cluster Hl The order of the clearing steps is not important and further clearing steps may be required on some Hosted UCS platforms For example you may need to delete organizations within PUnity using the PUnity Sysconfig GUI When you start the rebuild proc
116. ode Inventory Used as the short code dial prefix before internal direct dial numbers for a location allowing internal calls between sites to be routed directly over the internal network VoiceMail Services Creates voice mail services for each customer which can then be managed by the customer administrator within each location OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM HE General Tools Table 3 5 Resources Options continued Option Description AutoAttendant Services Creates autoattendant services for each customer which can then be managed by the customer administrator within each location Console Services Creates console services for each customer which can then be managed by the customer administrator within each location Directory Services Creates directory services for each customer which can then be managed by the customer administrator within each location Conference Services Creates conference services for each customer which can then be managed by the customer administrator within each location Media Services Creates media services for each customer which can then be managed by the customer administrator within each location Phone Inventory Creates moves and deletes phones within or between customer locations General Tools
117. ons Table 1 4 CoS and Naming Conventions Phone Group Proposed CoS Service Name Description Unassigned COS IInternalOnlyNo911 Internal access only no 911 calls Unsecured common area COS2AIICallsCMCAIlButInternal Internal 911 CMC all other calls Secured common area COS3 AllCallsCMCInternational All calls allowed CMC for international User client COS4AICalls NotIntersite All calls allowed no 9 digit inter site User service provider COSSAIICalls All calls allowed 9 digit inter site Software Requirements This section summarizes the software requirements for the core components of the Hosted UCS platform For information about software compatibility for all the supported platform components refer to the Hosted Unified Communications Services Release 5 1 b Software Compatibility Matrix This section includes the following topics e VisionOSS BVSM and Core Dial Plan Requirements page 1 18 e Cisco Unified Communications Manager Requirements page 1 19 e Cisco PGW Transit Switch Requirements page 1 20 VisionOSS BVSM and Core Dial Plan Requirements Table 1 5 shows the software requirements for VistonOSS BVSM Getting Started with Cisco Hosted Unified Communication Services ris B OL 15490 01 Chapter 1 Introducing Cisco Hosted Unified Communications Services Table 1 5 Components Hardware Network and Software Requirements VisionOSS BVSM Software Requirements R
118. ontents Voice Mail 1 8 Cisco Unity Unified Messaging Option 1 9 IP Unity Option 1 10 Attendant Consoles 1 10 Billing 1 12 Application Servers 1 12 Business CPE 1 12 Planning the Hosted Unified Communications Services Implementation 1 13 Planning Tasks 1 13 Design Workbook 1 14 Dial Plan 1 14 Standard Equipment Naming Conventions 1 15 Hardware Network and Software Requirements 1 15 Hardware Requirements 1 15 Network Configuration and NAT 1 16 Firewall Rules 1 16 Class of Service 1 18 Software Requirements 1 18 VisionOSS BVSM and Core Dial Plan Requirements 1 18 Cisco Unified Communications Manager Requirements 1 19 Cisco PGW Transit Switch Requirements 1 20 Implementation and Configuration Summary 1 20 cuapter 2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data 2 1 Manually Configuring Cisco Unified Communications Manager 2 2 Cisco Unified Communications Manager Configuration 2 2 server Identity 2 3 Date Time Groups 2 3 Enterprise Parameters 2 4 Getting Started with Cisco Hosted Unified Communication Services a OL 15490 01 Contents Hi Automated Alternate Routing Group 2 6 Music on Hold Server 2 7 Conference Bridge 2 8 Transcoder 2 9 Cisco Unified IP Phone Services 2 10 Login Logout Services for Extension Mobility 2 10 Roaming Login Logout Services for BVSM User Roaming 2 11 Cisco Unified IP Phone XML Services 2 12 Template Configuration 2 13 Phone Button Template 2
119. or DC 2 CPU 4GB RAM MGC SUNOS 8DS Sun Solaris V8 with Disk Suite Table A 3 shows a sample BOM for the Cisco Unified CM 3 1 4 Table A 3 Cisco Unified Communications Manager 3 1 4 Product Description Oty Cisco Unified CM 4 2 Cisco Unified CM 4 2 Top Level Part Number 3 4 MCS 7845H 3 0 IPC1 MCS 7845H 3000 Dual Xeon 3 06 4GB RAM 4 72GB 3 4 CAB ACU Power Cord UK 6 8 CM4 1 K9 7845 SW Cisco Unified CM 4 2 MCS 7845 5000 Svr Usr Lic 3 5 Table A 4 shows a sample BOM for the HSI Table A 4 HSI Product Description Oty HSI H 323 Signaling Interface 2 Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 EE Appendix A Sample Hosted Unified Communications Services Build of Materials W BOM Examples Table A 4 HSI continued SFBHSI 4 2 HSI Application Software v4 2 MGC 120 AC or Non Redundant Sun Netra v210 with 1 CPU 2GB mem DC11 1 MGC SUNOS 8 Sun Solaris v8 2 Table A 5 shows a sample BOM for the media gateway Table A 5 Media Gateway Product Description Oty ASS54HPX 16E1 480AC AS5400HPX 16E1 492 ports Dual AC IP IOS 480 ENHVOX 2 Lic S54CP 12302T Cisco AS5400 Series IOS IP PLUS 2 CAB ACU Power Cord UK 4 ASS4HPX AC RPS ASS400HPX Dual AC Power Supply 2 AS54 DFC 108NP AS5400 108 Universal Port Card 8 AS54 DFC 60NP AS5400 60 Universal Port Card 2 AS54 DFC 8CE1 AS5400 Octal E1 PRI DFC card 4 FR54H ENHVOX LIC ASS40
120. osted Unified Communication Services 216 E OL 15490 01 Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data Manually Configuring Cisco Unified Communications Manager Mi Cisco Serviceability Reporter Cisco Telephony Call Dispatcher Cisco Unified CM if used as a subscriber Cisco TFTP if required Cisco IP Voice Streaming if required for MoH and announcements Cisco CTIManager if used as a subscriber Cisco Extended Functions on multi tenant clusters not large enterprise Step3 Verify the following from the Cisco Unified CM Publisher Administration System menu Cisco Servers Must be IP addresses not hostnames Cisco Unified CM s Must be IP addresses not hostnames Cisco Unified CM Groups Should show default Date Time Group Should include DTG required by BVSM set within Cisco Unified CM model loader under global settings For example CMLocal Europe London Europe Copenhagen America New_ York or as defined by the project team Region Should show default Device Pools Should show default Enterprise Parameters Set Enable Dependency Records to True to support dependency record function on test platforms Confirm that IP addresses rather than hostnames are used in the Phone URL Parameters Also confirm that the Directories URL points to the bvsmweb service at the virtual IP address of the BVSM cluster not the Publisher Note th
121. oubleshoot the network including the firewall Step5 Test the platform by making calls on the test phone Verifying Bulk Loading This section describes the procedures for verifying that the bulk data has been completed successfully e Verify that BVSM indicates successful loading with no failure messages Load failure is normally due to incorrect static configuration settings e Look for Request Succeeded InitIPPBX S Note After loading the Cisco Unified CM publisher from BVSM Cisco recommends restarting all the Cisco Unified CM cluster servers Windows Restart Getting Started with Cisco Hosted Unified Communication Services aie B OL 15490 01 Chapter4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services Components Testing and Verifying Initial Configuration Hi Verifying Cisco Unified Communications Manager Publisher from the System Menu To verify each instance of Cisco Unified CM Publisher complete the following steps from the System menu of each Cisco Unified CM Publisher Procedure Step1 For Cisco Unified CM verify that only subscriber servers are configured as Cisco Unified CMs D Note In large clusters BVSM configures all the cluster servers as Cisco Unified CM subscribers and it is necessary to delete out Publisher TFTP and MOH servers The maximum permitted number of Cisco Unified CM servers is eight Step2 For Cisco Unified CM Group ver
122. our loader sets from previously proven bulk loader sets for example the VS R2 Bulkloader Reference set and then test load the bulk loader workbook into a test platform before loading to a production platform The following is the order in which the bulk data must be loaded to BVSM 1 Dial plan model loader workbook 2 Configuration workbook 3 Customer workbook Verify that there are no BVSM bulk loader transaction failures after completing each step Resolve any issues or get help before proceeding to the next step Tip Use your browser search command to search for F to check that there are no failures on the BVSM transaction page Loading the Dial Plan Model Workbook Select the correct model loader for the target platform For example to set up a multi national dial plan on a Hosted UCS platform select BVSMv318 1 VS R2 5 1B Model Loader B VSM PGW CCM IPU 1 1 To use bulk data loaders use the General Tools gt Deployment Tools menu and the Dialplan Tools gt Configuration Models for model loaders options Getting Started with Cisco Hosted Unified Communication Services as B OL 15490 01 Chapter4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services Components Performing the Initial Configuration W To load the dial plan model workbook complete the following steps Procedure Step1 Login to BVSM The default user account is bvsm and the default passwo
123. ponents Configuration Loader amp Note Figure 4 1 isionOSS Menu Setup Tools Images Branding Samples Tutorials Developer Tools Phone Types Vendor Tools Service Types Calendar Dialplan Tools Provider Administration Network Resources General Tools General Administration Using BVSM Bulk Loaders Dialplan Tools Configuration Models Option Business Voice Services Manager Preferences and Settings system Ref bysm iptglobalmgt index cgi User William Thornton Search By Preference code Search Results Name AllowTransactionReplay AutoCCMNewPhoneProvider select the default Provider for new phones automatically added to inventory Role Internal System SuperUser Max Results 50 v Description Allow Transactions to be replayed from the transaction inquiry GUI screen DefaultCustomerlimeZone Use the default Customer TimeZone DefaultDivisionTimeZone DefaultLocationTimeZone DefaultLoginPassward Use the default Division TimeZone Use the default Division TimeZone Use the default password to reset user passwords Search 270335 Do not make any changes to the dial plan models without specific instructions from your system integrator VisionOSS or the Cisco Hosted UCS technical design team OL 15490 01 The configuration loader contains the network configuration data This defines the Hosted UCS network components individual
124. pt CiscoMGC etc cust_ specific ls la oe This gets a list of files stored including Text file oe cd opt CiscoMGC etc cust_specific 170106 01itext ls oe Step7 Make a note for all four character mml files loaded by BVSM For example copy ICCM mml P974 mml XXXX mml XXX X mml into Notepad mml mnl gt prov sta srcver active dstver 170106 02bin mml gt numan dlt dialplan custgrpid XxXxx where XXXX is the name of each four character mml file Step8 Repeat this process until all XXXX mml files have been deleted If you hit a dependency go to the next file and cycle through until all files are deleted The following is a sample delete order from TS R1 MT platform 03 Feb 06 ICCM mm1 0001 mml1 0004 mml1 0007 mml1 OO0OA mml1 000D mml1 000G mml1 000J mml1 000M mm1 000P mm1 CTRY sini IDIN mml Getting Started with Cisco Hosted Unified Communication Services 5 12 E OL 15490 01 Chapter5 Backing Up and Reinitializing Hosted Unified Communications Services Components Initializing BVSM W NO49 mm1 P049 mm1 R049 mm1 vV001 mml V002 mm1 ROUT mm1 0002 mml 0005 mml1 0008 mml1 0OO00B mml OOOE mml1 OO0OOH mml 000K mml1 0O0O0N mml 000Q0 mml1 E049 mm1 EGRV mm1 Step9 Reload the ICCM dial plan as an empty file mml gt numan add dialplan custgrpid ICCM overdec YES mml gt prov dply Dual server PGW platform or mml gt prov cpy Single server PGW platform
125. r countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0711R Any Internet Protocol IP addresses used in this document are not intended to be actual addresses Any examples command display output and figures included in the document are shown for illustrative purposes only Any use of actual IP addresses in illustrative content is unintentional and coincidental Getting Started with Cisco Hosted Unified Communication Services 2008 Cisco Systems Inc All rights reserved CONTENTS Preface ix Overview ix Audience x Organization x Related Documentation xi Obtaining Documentation and Technical Assistance xi Cisco com xi Product Documentation DVD xii Ordering Documentation xii Cisco Product Security Overview xii Reporting Security Problems in Cisco Products xiii Document Conventions xiv cuarter 1 introducing Cisco Hosted Unified Communications Services 1 1 Cisco Hosted Unified Communications Services Overview 1 1 Virtualized Communications Services 1 3 Hosted Unified Communications Services Platform Components 1 4 VisionOSS BVSM 1 5 Cisco Unified Communications Manager 1 6 CiscoPGW 1 6 Cisco H 323 Signaling Interface 1 7 Gatekeeper 1 8 Trunking Gateway 1 8 Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 ii WE C
126. rack Mat Internal Numbers E External Numbers Data Services Table 3 8 summarizes the function of each option provided on the Location Administration menu Getting Started with Cisco Hosted Unified Communication Services EN OL 15490 01 Chapter 3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM Self Care Self Care W Table 3 8 Location Administration Options Option Description Switchboards Add and manage switchboards Telephony Manage telephony services Hunt Groups Add and manage hunt groups Number Groups Add and manage number groups Pickup Groups Add and manage pickup groups Users Add delete and modify users Phone Inventory Add move register associate and delete phones Phone Registration Register and un register phones Phone Management Manage phones Analogue Line Reg Register and unregister analog lines Analogue Line Met Manage analog lines MOH Track Met Add and manage Music on Hold tracks Internal Numbers Manage internal numbers External Numbers Manage external DDI numbers Data Services Manage data services The Self Care option lets end users view their personal data and administer their own telephony settings When the user selects the Self Care option on the VisionOSS menu the system displays the screen shown in Figure 3 9 OL 15490 01
127. rd is password Step2 To load the system administrators settings choose Load Admins Step3 Log out and login with a valid system administrator account for example hbarton_bvsm For security do not choose the bvsm user account to load a Hosted UCS production platform Step4 Change the bvsm user password to a secure password Step5 To load the PrepareB VSM BVSMAPI worksheet choose Load Raw API Commands Base Data This loads the global settings phone button templates types phone types CoS service types dial plan number construction and hardware sets Step6 To load the Cisco PGW dial plan model choose Dialplan Tools gt Configuration Models gt Load PGW mml Step 7 To load the Cisco Unified CM dial plan model choose Dialplan Tools gt Configuration Models gt Load Cisco Unified CM Step8 Optional Load the following workbooks for the optional Hosted UCS platform components from the Dialplan Tools gt Configuration Models menu e IP Unity dial plan Load IPUnity e 36xx model for Gatekeeper support for large enterprise dial plans Load 36xx IOS e 2801 model Load Cisco2801 IOS models for C2801F XS analog gateways e VG224 model Load CiscoVG224 IOS models e OSDevice model Load CiscoSRST IOS models for local gateway support e VoiceRite CMD model Load VoiceRite CMD models Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 EN Chapter4 Using Bulk Loaders for th
128. re 3 3 Menu Setup Tools Dialplan Tools Provider Administration Providers Countries Number Type KA Counters Phone Type Counters Service Type A Counters Feature Templates Network Resources General Tools General Administration Location Administration Self Care Provider Administration Menu help Provider Management Ref bysm iptprovidermgt index cgi User Role William Thornton Internal System SuperUser Add Search By Provider Name vl Max Results 50 v Search Search Results Name Description USProvider Table 3 3 summarizes the function of each option provided on the Provider Administration menu Table 3 3 Provider Administration Options Option Description Providers Opens the Provider Management page where you can access and edit provider preferences Countries Add or delete countries OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM HM Network Table 3 3 Provider Administration Options continued Option Description Number Type Counters Manage the reserved inventory for lines by type of line Phone Type Counters Manage the inventory for phones by type of phone Service Type Counters Manage the reserved inventory for phones lines and services Feature Templates Manage feature groups which ar
129. re important that no customer subscribing to the service is actually using the address space chosen for the IP address and security domain of the common service provider The NAT pools that are configured on each customer firewall must be large enough to supply addresses to all the IP phones that are deployed in the specific customer Firewall Rules Table 1 3 shows an example of the rules that can be implemented on the firewall to protect both the service provider from the customer and the customers from each other Getting Started with Cisco Hosted Unified Communication Services EE OL 15490 01 Chapter 1 Introducing Cisco Hosted Unified Communications Services Table 1 3 Firewall Rules Rule Hardware Network and Software Requirements Function SCCP TCP port 2000 to the Cisco Unified CMs only Allows the Cisco Unified CMs to control the phones in the customer domain using the SCCP protocol TAPI CTIQBE to the Cisco Unified CMs running CTI manager only Used for third party phone call control or for call control to TAPI based softphones or software applications HTTP TCP port 80 to the Publisher Cisco Unified CMs and BVSM only Required for access to phone XML services hosted on the Cisco Unified CM and BVSM for example directory and also for customer self provisioning of BVSM using a web browser TFTP UDP port 69 to the TFTP server only Required to allow phones to download their confi
130. rectly using the H 323 protocol to the Cisco PGW for both PRI and Basic Rate Interface BRI The direct connection model typically offers greater flexibility and functionality Routing and analysis engine Provides a routing engine for inter domain routing All service platforms use the Cisco PGW to route calls that are not local which ensures that the main dial plan and routing functions for the hosted platform are centrally located The Cisco PGW also includes A and B number analysis and modification functions as well as regulatory capabilities that can be applied to satisfy local requirements For more information about the Cisco PGW see the following URL http www cisco com en US products hw vcallcon ps2027 index html Cisco H 323 Signaling Interface The Cisco H 323 Signaling Interface HSI adds an H 323 interface to the Cisco PGW which allows calls to be established between the PSTN and an H 323 network The Cisco H 323 HSI provides these services Translation of signaling protocols for establishing controlling and releasing calls Administration of network parameters and protocol capabilities System and call related statistics Fault reporting Overload management Event logging OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter1 Introducing Cisco Hosted Unified Communications Services W Hosted Unified Communications Services Platform Components Gatekeeper e Simp
131. rently used in the Hosted UCS platform The BVSM platform is integrated with IP Unity to allow provisioning through the BVSM voice mail user interface GUI functionality on a per tenant basis The interface between the Cisco PGW and the IP Unity voice mail system is SIP The Cisco PGW forwards the incoming calls to the voice mail system After the caller leaves a message the voice mail system uses the SIP NOTIFY message to notify the Cisco PGW that a message was left for the user The Cisco PGW supports only unsolicited subscription to the voice mail system and does not need to send a SIP SUBSCRIBE message to the voice mail system for every user with voice mail service enabled The Cisco PGW inter works SIP and H 323 between IP Unity and Cisco Unified CM for message deposit retrieval and message waiting indicator MWI The inter working of IP Unity through SIP and gateway fronted Digital Private Network Signaling System DPNSS Q Interface Signaling Protocol QSIG PBX is not supported in the Hosted UCS 5 1 b release so it is not possible to provide a hosted voice mail service for time division multiplexing TDM PBX users The BVSM platform uses the IP Unity application programming interface API which is Common Object Request Broker Architecture CORBA Extensible Markup Language XML to define business groups provision pilot numbers add delete mailboxes assigned against a unique internal number and an extension number and
132. required for each supported country Cisco PGW HSI and Cisco Unified Communications Manager Interface Configuration In Hosted UCS Release 5 1 b the interface between the Cisco PGW HSI and the Cisco Unified CM clusters is an H323 trunk provisioned as an H 225 gatekeeper controlled trunk on Cisco Unified CM The interface between the Cisco PGW and HSI is an EISUP trunk as shown in Figure 2 2 OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data W Applying Static Configuration to the Cisco PGW Figure 2 2 Cisco PGW HSI Cisco Unified Communications Manager Interfaces N Cisco Unified 2 CM Clusters in SS SS ee sea A number of settings must be provisioned on the Cisco PGW for the interface between the Cisco PGW and HSIs such as the following e External nodes e EISUP paths e IP links For detailed information refer to the Cisco Media Gateway Controller Software Release 9 Provisioning Guide Getting Started with Cisco Hosted Unified Communication Services 224 E OL 15490 01 Chapter2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data Applying Static Configuration to the Cisco PGW W To complete the provisioning required on the Cisco PGW complete the following steps Procedure Step1 Configure the IC
133. rt configuration 2 23 Cross Cluster Forwarding 2 11 CTIQBE firewall rules 1 17 CustGrplId required for HSI 2 26 customer bulk data workbook 4 5 customer history data 1 12 customer loader 4 6 Customers option 3 15 Customer worksheet 4 5 4 12 D data bulk loading 4 1 to 4 20 data integrity need to use BVSM 3 2 Data Services option 3 17 Date Time Groups configuring 2 3 dat files example 2 31 deleting phone button templates 2 14 Deployment Tools option 3 14 4 10 design workbook 1 14 Details option 3 18 Developer Tools option 3 4 Devices menu 4 18 DHCP Servers option 3 9 dial plan bulk data loaders 4 2 core requirements 1 18 customization 1 14 ICCM 2 25 OL 15490 01 Index W Getting Started with Cisco Hosted Unified Communication Services jg W index ILGW 2 27 multi national 4 8 planning 1 14 standard model 1 14 Dialplan Tools option 3 4 Directory option 3 19 Directory Services option 3 12 Divisions option 3 15 DNS services configuration when not used 2 5 E164 Inventory option 3 11 EISUP paths 2 24 trunk on Cisco PGW 2 23 Emergency Responder option 3 10 enterprise parameters configuring 2 4 examples CLIP and CLIR support 2 34 config mml 2 28 export_trkgrp dat 2 32 export_trunk dat 2 32 H 323 static configuration 2 35 iccm mml 2 30 ilgw mml 2 31 production platform BOM A 3 properties dat 2 31 RAS parameters 2 34 reference platform BOM A 2 routing mml 2 30 T 38 fax support 2 34 X
134. s Services Implementation This section provides high level guidance for planning a Hosted UCS implementation This section includes the following topics e Planning Tasks page 1 13 e Design Workbook page 1 14 e Dial Plan page 1 14 e Standard Equipment Naming Conventions page 1 15 e Class of Service page 1 18 DY Note Hosted UCS is a Cisco end to end solution architecture The official Hosted UCS design is fully described in the Hosted UCS platform Reference Network Design SRND documentation Planning Tasks Before you begin building a Hosted UCS platform Cisco recommends that you first complete these related planning tasks 1 Create a bill of materials BoM that covers all equipment and ensure that the correct software is available Create an architecture diagram including a rack diagram Plan the component naming convention Plan the IP addressing and create a network design subnets and VLANs Plan the classes of service Plan the dial plan requirements s D n E N If SS7 connectivity is required gather the SS7 PSTN interconnect information for example point codes linksets links and CIC information 8 Develop a set of BVSM bulk loaders Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 EEEN Chapter1 Introducing Cisco Hosted Unified Communications Services W Planning the Hosted Unified Communications Services Implementation Design Workbook It i
135. s recommended that you maintain a design workbook document for each Hosted UCS platform A sample Excel design workbook is available from VisionOSS BVSM and contains the various components described in this chapter Note Maintaining a design workbook document is a mandatory requirement for all Hosted UCS reference and production platforms Dial Plan The Hosted UCS platform provides a standard dial plan model for common scenarios such as service provider and multi tenant However the planning and design of a customized multi tenant dial plan configuration is a critical requirement Dial plan customization includes the following e Inter site calling prefix e Outside calling prefix e Location extension digits e Site code digits e Emergency number conventions e E911 requirements e DID DDI number length e DID DDI number range allocation e DDI internal association format e Area codes e PSTN number requirements Getting Started with Cisco Hosted Unified Communication Services EE OL 15490 01 Chapter1 Introducing Cisco Hosted Unified Communications Services Hardware Network and Software Requirements Mi Standard Equipment Naming Conventions Note Hardware During the planning phase you must define the naming convention to use for your equipment Because of the integrated nature of the architecture equipment names must be consistent across the platform The Cisco Unified CM server computer name is limited to
136. sco Unified IP Phone XML Services page 2 12 Login Logout Services for Extension Mobility To configure Login Logout Services for Extension Mobility complete the following steps Procedure Step 1 Choose one of the following options e For Cisco Unified CM 4 2 3 Feature gt Cisco Unified IP Phone Services e For Cisco Unified CM 5 1 3 Device gt Device Settings gt Phone Services Step2 Specify the appropriate values for the following settings e For Cisco Unified CM 4 2 3 Service Name Login Logout Service Description Extension Mobility Service Service URL http Publisher_IP_Address emapp EMAppServlet device DEVICENAM E For example http 10 131 4 2 emapp EMAppServlet device DEVICENAME e For Cisco Unified CM 5 1 3 Service Name Login Logout Getting Started with Cisco Hosted Unified Communication Services P2410 E OL 15490 01 Chapter 2 Configuring Hosted Unified Communications Services Components Before Loading Bulk Data Manually Configuring Cisco Unified Communications Manager Mi Service Name ASCII Format Login Logout Service Description Extension Mobility Service Service URL http Publisher_IP_Address 8080 emapp EMAppServlet device DE VICE NAME For example http 10 132 4 2 8080 emapp EMAppServlet device DE VICENAME Roaming Login Logout Services for BVSM User Roaming Step 1 Step 2 Roaming Login Logout Services for BVSM User Roaming uses Cross Cluster Forwarding an
137. sted Unified Communications Services Components This chapter explains how to backup and reinitialize the Hosted Unified Communications Services Hosted UCS platform components It also provides some recommendations for upgrading to a newer version This chapter includes the following sections e Backing Up Cisco Unified Communications Manager and Cisco PGW page 5 1 e Restoring Cisco Unified Communications Manager and Cisco PGW Configuration page 5 4 e Backing up and Restoring BVSM page 5 7 e Clearing a Cisco Unified Communications Manager Cluster page 5 8 e Initializing the Cisco PGW page 5 11 e Initializing BVSM page 5 13 Backing Up Cisco Unified Communications Manager and Cisco PGW This section outlines the process for storing a known reliable configuration before a platform upgrade and includes the following topics Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 g 51O Chapter5 Backing Up and Reinitializing Hosted Unified Communications Services Components W Backing Up Cisco Unified Communications Manager and Cisco PGW e Backing up Cisco Unified Communications Manager page 5 2 e Restoring Cisco Unified Communications Manager and Cisco PGW Configuration page 5 4 e Restoring the Cisco PGW Configuration page 5 5 e Restoring the Cisco PGW to Clean Status page 5 6 After backup the stored configuration can be restored onto a Hosted UCS platform component if required For ex
138. stomers reseller administrator only Divisions Manage divisions customer administrator only Tenants Manage tenants OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM W Location Administration Table 3 7 General Administration Options continued Option Description Locations Manage locations division administrator only Feature Groups Manage feature groups managed at customer level Location Administration The Location Administration option contains links for the main administrative processes When you select the Location Administration option on the VisionOSS menu the system displays the screen shown in Figure 3 8 Figure 3 8 Location Administration Menu Options l hel Menu i Reseller Management Provider Administration Ref bysm iptresellerrmngt index cgi Network Provider User Role BT william thornton Provider Administrator Resources General Tools Add Search By Reseller Name x Max Results 50 Search General Administration Search Results Location iii Administration Name Description Switchboards Direct Channel Direct Channel of SP s Multi Tenant H UCS Service Telephony Hunt Groups Number Groups Pickup Groups d Phone Inventory Phone Registration Phone Management Analogue Line Reg Analogue Line Mot MoH T
139. stomized for the user account but are available only on the specified phone Getting Started with Cisco Hosted Unified Communication Services EN OL 15490 01 Chapter 3 Managing the Hosted Unified Communications Services Platform with VisionOSS BVSM Self Care Table 3 9 Self Care Options continued Option Description Mobility Displays the mobility profile associated with a user account and allows the details to be modified A mobility profile is linked to the user account rather than a specific phone When a user logs onto a phone these details are associated with that phone until the user logs off Directory Displays the customer user accounts and associated phone numbers but does not allow these details to be modified When a user account is added to the system BVSM automatically adds it to the directory Personal Directory Lists the personal address book and phone numbers of the user It allows users to administer their personal contacts When a user account is added to the system BVSM automatically sets up a personal address space where the user can store personal directory entries VoiceMail Lists voicemail account settings and allows users to administer their own account settings When a user account is added to the system it is automatically assigned a voicemail account OL 15490 01 Getting Started with Cisco Hosted Unified Communication Services jg Chapter
140. stration of a multi tenant hosted communications service The administrative hierarchy is as follows from top to bottom Providers Channels resellers Customers Division administrators Location administrators Users Each administrator or user has access to lower levels in the hierarchy but not at higher levels This allows the secure delegation of authority from provisioning at the provider or reseller level down to self care at the level of customer end users The following list shows configuration capabilities at various levels e Self service manual configuration of a specific phone Users e Auto provisioning and device configuration for each site Location division administrators channel reseller administrators e Bulk data loading Location division administrators channel reseller administrators To maintain platform wide data integrity use BVSM for configuring or provisioning all Hosted UCS components whenever possible If it is necessary to configure Hosted UCS platform components directly be certain that the changes will not affect system integrity Loading Bulk Data for Initial Configuration Before performing any other configuration you will typically use the BVSM Deployment Bulk Data Tool to perform the initial configuration of the Hosted UCS platform components Getting Started with Cisco Hosted Unified Communication Services o2 g OL 15490 01 Chapter3 Managing the Hosted Unified Communications
141. t Scheduler and disable Scheduler Step9 Set the frequency to Sunday only and Preserve latest 15 TAR files This should prevent accidentally updating the backup for at least 15 weeks Monitor the backup log to check that TAR files do not reach 15 Step 10 Choose Backup gt BackupNow After approximately five minutes you should see the TAR file in Backup File Step 11 Make an extra backup file copy in the C directory Backing Up the Cisco PGW To perform a manual backup operation enter the following UNIX command on the Cisco MGC mgcbackup d path r retries t retry_time Where e path The full path of the directory in which to store the backup file for example a directory on a remote server that you have mounted on your system or the local tape drive SN Note Cisco recommends that you do not store backup files on your local Cisco MGC host because storage of backup files on the local host reduces the amount of disk space available to process call data and does not ensure that the data is safe in the event of a natural disaster e retries The number of times to check for an active provisioning session on the Cisco MGC before aborting the backup operation The default value is 0 and the maximum value is 100 D Note A backup operation cannot start while there is an active provisioning session on the Cisco MGC Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 g 53O C
142. use the BVSM GUI options to explore the effects on the system configuration Note The sample bulk data is provided only as a general reference point It is recommended that you contact VisionOSS or Cisco Advanced Services for the most current sample bulk data as your starting point such as the VS R2 Reference Bulkloader set available from VisionOSS Figure 4 3 shows the worksheet tabs in the Customer sample bulk data workbook Getting Started with Cisco Hosted Unified Communication Services aa B OL 15490 01 Chapter4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services Components Using BVSM Bulk Loaders W Figure 4 3 Customer Bulk Data Workbook Version Tab MH 4 Hh Version Customer FeatureGroups t Ready 1864 The sample customer bulk data workbook includes three tabs e Version This worksheet must contain a single entry indicating the BVSM version number that you are using for uploading the bulk data e Customer This worksheet contains the bulk customer data see Figure 4 4 e FeatureGroups This worksheet lets you load bulk data for feature groups which are a combination of features required for all users or phones see Figure 4 5 Figure 4 4 Customer Bulk Data Workbook Customer Tab A E 1 CUSTOMER DATA ENTRY WORKSHEET 2 Note a comment line 3 EN Company Main Address Company Contact Name j Provider Reseller Co
143. ver from manual to automated mode Step 16 Load the BVSM DHCP servers and verify that loading was successful Step 17 Choose Add Country and load PUnity hardware group Step 18 To select connections and sets from Provider Network 2 tab choose Load Network D Note Do not add the voice mail resource before adding a customer location To add a Cisco Unified CM cluster later you must repeat Step 17 as follows a Change the Cisco PGWs and all Cisco Unified CMs to manual mode b Delete Countries c Change the new Cisco Unified CM to automated mode d Add Country Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 EZIN Chapter4 Using Bulk Loaders for the Initial Configuration of Hosted Unified Communication Services W Performing the Initial Configuration e Change the Cisco PGWs and other Cisco Unified CMs back to automated mode Step 19 To load the reseller worksheet choose load resellers Step 20 To load the phone inv worksheet choose load phones This adds the phone MAC addresses and phone types This step is required to allow phone auto discovery It is not required if using promiscuous mode provisioning or using the phone inv loader in the customer workbook to load phones directly into a location Loading the Customer Workbook Select the correct customer workbook loader for the target platform For example to load the customer data for the VS R2 Hosted UCS Reference Platform s
144. vices OL 15490 01 Ny W index Service Type Counters option 3 8 Service Types option 3 4 Setup Tools option 3 3 Sigtrans firewall rules 1 17 single tenant mode 1 1 Site Code Inventory option 3 11 SOAP AXL 2 2 softkey template configuration 2 15 software requirements 1 15 1 18 SS7 connectivity 1 13 with Cisco PGW breakout 2 21 static configuration 2 1 to 2 35 sample 2 27 Switchboard Servers option 3 9 Switchboards option 3 17 System menu 4 17 T T 38 fax example 2 34 TDM PBX Integration 1 7 with Cisco PGW 1 7 Telephony option 3 17 templates phone button enabling 2 13 Tenants option 3 15 testing configuration 4 15 TFTP firewall rules 1 17 TFTP Servers option 3 9 time division multiplexing see TDM timestamps BAMS 1 12 Transactions option 3 14 transcoders described 2 9 URL for configuring 2 9 Transcoder Servers option 3 10 Transit Switches option 3 9 Trunk Group Properties configuring for HSI 2 26 trunking gateway described 1 8 Tutorials option 3 4 U UDP firewall rules 1 17 Unified CM see Cisco Unified CM Users option 3 15 3 17 my Getting Started with Cisco Hosted Unified Communication Services OL 15490 01 Index W V X validation failure 2 14 XECfgParm dat example 2 33 Vendor Tools option 3 4 XML services verifying Cisco Unified IP Phones 2 12 Cisco Unified CM configuration 2 16 firewall rules 1 17 initial configuration 4 15 Version worksheet 4 5 virtual

Download Pdf Manuals

Related Search

Related Contents

Gebrauchsanweisung Instruction for Use  Betriebsanweisung  スチーム & ウォーター ミキシング・バルブ  Mode d`emploi  Kendal Lighting RK60-ORB Instructions / Assembly  

Copyright © All rights reserved. Failed to retrieve file