3com Express Service, 1-Year, 8x5xNext Business Day, Category 7
Contents
1. C2 300 V DATA SHEET Advance hardware replacement telephone support and software upgrades combine to provide a responsive maintenance support package 3Com Express Service OVERVIEW Express Service is a complete solution for businesses that install and maintain their own network hardware It offers essential 3Com support elements that help you leverage your in house resources Express Service provides rapid hardware replacement easy access to telephone technical support and software upgrades KEY BENEFITS ADVANCE HARDWARE REPLACEMENT Trained specialists verify the source of your network problems by tele phone When hardware return is necessary 3Com ships a replacement unit to arrive at your site within the committed time frame Select 4 hour or next business day response times TELEPHONE TECHNICAL SUPPORT Qualified technical support engineers help you resolve an unlimited number of incidents quickly and efficiently Choose coverage during business hours five days a week or 24 hour coverage 365 days per year SOFTWARE UPGRADES Using an assigned password download the latest software upgrades from the 3Com website to optimize the performance of your network Upgrades do not include separately orderable software releases For 3Com voice products the service includes minor releases that have a separate part number but does not include major voice software releases For example a major release would be a2. Com does not accept liability for any errors or mistakes which may arise All specifications are subject to change without notice 600300 017 08 08
3. change from 1 0 to 2 0 and a minor release would be a change from 1 1 to 1 2 ANNUAL AND MULTI YEAR CONTRACTS Express Service simplifies budgeting for network maintenance by providing a complete support service for one predictable annual fee Multi year Express Service contracts are also offered TERMS AND CONDITIONS Availability of hardware response times may vary by geography Contract and site minimums apply The 3Com Service Agreement Terms and Conditions document is available on request HOW TO ORDER To order Express Service or for additional information please contact your local 3Com service reseller Or contact 3Com Global Services directly Asia Pacific Latin America Telephone 65 6543 6645 Telephone 305 461 8478 Email ap_serviceld3com com Email gso_lat_admin d3com com Europe Middle East and Africa North America Telephone 44 0 1442 435529 Telephone 866 326 6222 toll free Email service_sales a3com com Email service_quotedesk d3com com Com Corporation Corporate Headquarters 350 Campus Drive Marlborough MA 01752 3064 3Com is publicly traded on NASDAQ under the symbol COMS Copyright 2008 3Com Corporation All rights reserved 3Com and the 3Com logo are registered trademarks of 3Com Corporation Express is a service mark of 3Com Corporation All other company and product names may be trademarks of their respective companies While every effort is made to ensure the information given is accurate 3
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