HP Pavilion 300-020nf
Contents
1. No sound is produced 1 From the Start screen type control panel andthen select Control PaneL Or from the Windows desktop right click the Start button and then select Control Panel Select System and Security Under Action Center select Troubleshoot common computer problems and then select Troubleshoot audio playback Be sure that you connected powered speakers and that they are turned on 12 Chapter5 Troubleshooting Symptom Possible solution Turn off your computer and then disconnect and reconnect the speakers Be sure that the speakers are connected to an audio jack not a microphone or headphone jack To resume from Sleep mode press the Sleep button select models only or press esc Unplug headphones if they are connected to your computer or speaker system Internet access Symptom Possible solution Cannot connect to the 1 From the Start screen type control panel andthen select Control Panel Or from the Windows desktop Internet right click the Start button and then select Control Panel 2 Under Network and Internet select Connect to the Internet Verify that you are using the proper cables for your Internet connection type Your computer might have a dial up modem and an Ethernet network adapter also called a network interface card or NIC A modem uses a standard telephone cable whereas the network adapter uses a network cable to connect to a local area network LAN Do not2. 2 Press ctrl s to save your changes in the selected program ctrl s is the keyboard shortcut for the Save command on most not all programs 3 Repeatstep 1 and step 2 to save changes in all open programs 4 Press the power button to turn off the computer 5 After the shutdown is complete disconnect and reconnect the mouse cable to the back of your computer and then restart your computer Keyboard and mouse wireless Symptom Wireless keyboard or mouse does not work or is not detected Possible solution e Besurethat you are using the wireless keyboard or wireless mouse within range of the transceiver approximately 10 meters 32 feet for normal use and within 30 cm 12 inches during initial setup or for re synchronization e Besurethat the mouse is not in Suspend mode which occurs after 20 minutes of inactivity Click the left mouse button to reactivate the mouse e Replacethe batteries in the keyboard and or mouse e Re synchronize the keyboard and mouse to the transceiver using the following steps NOTE Depending on your computer model the transceiver may be preinstalled in a USB port that is not visible from the outside of the computer The transceiver wireless keyboard and wireless mouse shown in the following illustrations are examples your model might vary IMPORTANT During these steps place the wireless keyboard and wireless mouse on the same level as the transceiver within 30 cm 1
3. connect a telephone cable to the network adapter and do not connect a network cable to a telephone line doing so might damage the network adapter Run the wireless setup wizard 1 From the Start screen type control panel andthen select Control Panel Or from the Windows desktop right click the Start button and then select Control Panel Select Network and Internet and then select Network and Sharing Center 2 In the Network and Sharing Center window select Set up a new connection or network to open the wizard and then follow the on screen instructions If your system has an external antenna try moving the antenna to a better position If the antenna is internal try moving the computer Try to connect again later or contact your ISP for assistance Cannot connect to the 1 From the Windows desktop right click the network status icon in the notification area at the far right of the Internet but there is no taskbar error message 2 Select Troubleshoot problems No network connection 1 Fromthe Start screen type repair icon in the notification area 2 Select Identify and repair network problems and then follow the on screen instructions Internet access 13 Software troubleshooting Symptom Possible solution To resolve software e Turnthe computer off completely and then turn it on again problems try these methods e Update the drivers See Updating device drivers in th
4. lint and particles from the keyboard use a can of compressed air with a straw extension If you have a roller ball mouse clean the ball and rollers inside 1 Turn the mouse upside down and rotate the ball cover ring counterclockwise to remove the ring and release the roller ball Rinse the roller ball with soap and warm water Clean the rollers inside the mouse with a cotton swab dampened with isopropyl rubbing alcohol After the roller ball and rollers are completely dry replace the ball and ball cover ring Chapter 7 Maintenance 8 Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turnonor restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive A NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 23 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test y
5. Start screen type disk and then select Uninstall apps to free up disk space 2 Follow the on screen instructions Defragmenting and optimizing Virus scan Use Disk Defragmenter to defragment and optimize your hard drive to keep your hard disk in good condition and improve system performance Frequently performing this task does not harm your system To run Disk Defragmenter 1 Connect the computer to AC power 2 FromtheStart screen type disk defrag and then click disk defrag 3 Follow the on screen instructions Perform a full virus scan every week to catch viruses that might have slipped through unnoticed Most antivirus products have a scheduling feature to keep track of this automatically Monthly Hardware cleaning Thoroughly clean the outside of your computer Software updates Use Windows Update to fix operating system bugs and improve performance Also be sure to check for driver updates for your hardware and new versions of your favorite programs Windows Update Yearly System Recovery Run Windows Update to install updates In time your system might still slow down depending on the computer usage Use System Recovery to wipe your Windows operating system installation clean restoring it to the original configuration when you first started your system Make a backup of important data files before proceeding with a System Recovery See System Recovery on page 16 for further details As
6. also set restore points manually IMPORTANT Always use this System Restore procedure before you use the System Recovery program To start a system restore or to add restore points manually 1 Close all open programs 2 Fromthe Start screen type control panel and then select Control Panel Or from the Windows desktop right click the Start button and then select Control Panel 3 Select System and Security select System and then select System protection 4 Select the System protection tab on the System Properties screen 5 Follow the on screen instructions Software program and hardware driver reinstallation If any of your factory installed software programs or hardware drivers are damaged you can reinstall them by using HP Recovery Manager select models only NOTE Do not use HP Recovery Manager to reinstall software programs provided on CDs or DVDs included in the computer box Reinstall these programs directly from the CDs or DVDs Before you uninstall a program be sure that you have a way to reinstall it Confirm that it is still available from the original source for example discs or the Internet Or confirm that the program is in the list of programs you can reinstall from HP Recovery Manager see the steps directly below NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows To check the list of installable programs or to reinstall a program in H
7. needed Backing up your data Use CD or DVD recording software that is installed on your computer to create or burn backup discs of important information including personal files e mail messages and Website bookmarks You can also move data to an external hard drive 20 Chapter 7 Maintenance Cleaning your computer Use the following products to safely clean your computer e Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable wipes which come in a variety of brands e Alcohol free glass cleaning fluid e Water with mild soap solution e Drymicrofiber cleaning cloth or a chamois static free cloth without oil e Static free cloth wipes A CAUTION Avoid strong cleaning solvents that can permanently damage your computer If you are not sure that a cleaning product is safe for your computer check the product contents to make sure that ingredients such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons are not included in the product Fibrous materials such as paper towels can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning procedures Follow the procedures in this section to safely clean your computer N WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on e Turnoffthe computer e Disconnect AC power e Disco
8. recovery discs If you are creating recovery discs be sure to use high quality discs to create your set of recovery discs It is normal for discs to be rejected if they are not defect free You will be prompted to insert a new blank disc to try again The number of discs in the recovery disc set depends on your computer model typically one to five DVDs The Recovery Disc Creator program will tell you the specific number of blank discs needed to make the set You may choose to create a recovery USB flash drive instead using a high quality blank USB flash drive If you are using a USB flash drive the program will tell you the size of the drive required to store all the data minimum of 16 GB A NOTE The process of creating recovery media takes some time to verify that the information written on the media is correct You can quit the process at any time The next time you run the program it will resume where it left off Chapter 6 System Recovery Creating recovery media To create recovery discs 1 2 3 4 Close all open programs From the Start screen type recovery and then select HP Recovery Manager If prompted click Yes to allow the program to continue Select Create recovery media using blank DVD s and then select Next Follow the on screen instructions Label each disc as you make it for example Recovery 1 Recovery 2 To create a recovery USB flash drive 1 2 3 6 Close all open
9. then press the button to turn on the computer 2 If Windows opens immediately back up all important data to a backup hard drive 3 Contact support regardless of whether Windows started or not Computer will not turn on or start Be sure that the cables connecting the computer to the AC outlet are plugged in properly The green power supply light on the computer should be on If it is not try a different AC outlet If you are still having trouble contact support Be sure that the operating voltage of the electrical outlet is appropriate for the electrical voltage of the computer Test the AC outlet by plugging a different electrical device into it If possible remove any outlet filters and stabilizers then insert the power plug directly into the electrical outlet Disconnect all peripheral devices then press and hold the power button down for at least 15 seconds Press the power button to turn on the computer If the display monitor is blank the monitor might not be properly connected Connect the monitor to the computer plug the power cord into an AC outlet and then turn the monitor on See Display monitor select models only on page 10 Computer is not responding 1 Press ctrl alt delete 2 Select Task Manager 3 Select any programs that are not responding and then click End task If closing programs does not resolve the problem restart the computer 1 Pressctrl alt delete 2 S
10. 2 inches of the transceiver and away from interference from other devices 1 Disconnect the transceiver from a USB port on the computer and then reconnect it Your computer model might have a port dedicated to the transceiver NOTE The keyboard and mouse transceiver may look slightly different than the one pictured Keyboard and mouse with cable 11 Symptom Possible solution Confirm that the mouse is on A and then press and hold the Connect button B on the underside of the mouse for 5 to 10 seconds until the LED on the transceiver lights up or stops flashing The transceiver connection session times out after 60 seconds To confirm that the connection was established and that the transceiver did not time out move the mouse and then check for a response on the screen A If the keyboard is not responding press and hold the Connect button C on the underside of the keyboard for 5 to 10 seconds until the LED on the transceiver lights up or stops flashing c Speakers and sound Symptom Volume is very low or unsatisfactory Possible solution Be sure that you connected the speakers to the audio out black jack on the back of the computer Additional audio jacks are used for multiple channel speakers Detached non powered speakers speakers without a separate power source such as batteries or a power cord do not produce satisfactory sound Replace the non powered speakers with powered speakers
11. Or from the Windows desktop right click the Start button and then select File Explorer Click the Computer menu and then select Properties Click Advanced system settings NOTE If you are prompted for an administrator password or confirmation type the password or provide confirmation Under Performance click Settings From the Visual Effects tab select Adjust for best performance and then click OK 14 Updating device drivers Complete the following procedure to update a driver or to revert to an earlier version of the driver if the new one does not solve your problem ik From the Start screen type device manager and then select Device Manager Or from the Windows desktop right click the Start button and then select Device Manager Select the arrow to expand the list of the type of device you want to update or roll back for example DVD CD ROM drives Double click the specific item for example HP DVD Writer 640b Select the Driver tab To update a driver select Update Driver and then follow the on screen instructions or Chapter 5 Troubleshooting Symptom Possible solution To revert to an earlier version of a driver select Roll Back Driver and then follow the on screen instructions Microsoft System Restore If you have a problem that might be caused by software that you have installed on your computer use System Restore to return the computer to a previous restore point You can
12. P Recovery Manager 1 From the Start screen type recovery and then select Recovery Manager If prompted click Yes to allow the program to continue 2 ClickSoftware Program Reinstallation or Hardware Driver Reinstallation and then follow the on screen instructions To uninstall a program 1 Close all software programs and folders 2 FromtheStart screen type control panel and then select Control Panel Or from the Windows desktop right Click the Start button and then select Control Panel 3 Under Programs select Uninstall a program 4 Select the program you want to remove and then select Uninstall Software troubleshooting 15 16 6 System Recovery System Recovery completely erases and reformats the hard drive deleting all data files you have created and then reinstalls the operating system programs and drivers that were installed at the factory Therefore you must manually reinstall any software that was installed after the computer left the factory A NOTE Always use the System Restore procedure before you use the System Recovery program See Microsoft System Restore under Software troubleshooting on page 14 Some features might not be available on systems that are shipped without a version of Microsoft Windows Choosing a system recovery method You must choose one of the following methods to perform a system recovery e Recovery Image Run System Recovery from a recovery
13. User Guide Copyright 2014 Hewlett Packard Development Company L P Microsoft and Windows are U S registered trademarks of the Microsoft group of companies The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition November 2014 Document Part Number 800889 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To access the latest user guide go to http www hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused
14. arms 2 Select Settings and then click the network status icon 3 Select your WLAN from the list 4 Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click Sign in to complete the connection ET NOTE If no WLANs are listed you may be out of range of a wireless router or access point ET NOTE If you do not see the WLAN you want to connect to from the Windows desktop right click the network status icon and then select Open Network and Sharing Center Click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection 5 Follow the on screen instructions to complete the connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection For more information about wireless technology see the information and Website links provided in Help and Support From the Start screen type help and then select Help and Support To connect to a wired network 1 Plug an 8 pin RJ 45 network cable into the network jack on the computer 2 Plugthe other end of the network cable into a network wall jack or router A NOTE Ifthe network cable contains noise suppression circuitry which prevents interference from TV and radio recep
15. cation before plugging the computer into an AC outlet To reduce the risk of serious injury read the Safety amp Comfort Guide To access this guide go to http www hp com ergo 1 4 Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it can be stepped on or damaged by placing furniture on it When connecting all power cords from the monitor computer and accessories to an uninterruptible power supply UPS it is recommended that you use a power surge protection detection device If the computer has a television tuner or a modem or telephone connection protect the computer by using surge protection with these signal inputs as well Connect the television cable or the telephone line cord to the surge protection device and then connect the device to the computer Download and install operating system updates a Findout what operating system and version your computer is currently running From the Start screen type control panel andthen select Control Panel Or from the Windows desktop right click the Start button and then select Control Panel Select System and Security and then select System b Open your internet browser and then go to http welcome hp com country us en wwcontact us html If necessary click your country and language click Support and then click Download drivers d Enter your computer model name and number in the Find by prod
16. e next entry e Restore your computer to a configuration that was in use before the software was installed See Microsoft System Restore in this table e Reinstall the software program or hardware driver See Software program and hardware driver reinstallation in this table e Eraseandreformat the hard drive and then reinstall the operating system programs and drivers This process erases all the data files that you have created See System Recovery on page 16 Software programs e Close unnecessary software programs are slow to respond e Runvirus scans and other system tools when the computer is not in use Stop startup applications such as messaging software and multimedia applications from loading 1 5 From the Start screen type msconfig and then select msconfig NOTE If you are prompted for an administrator password or confirmation type the password or provide confirmation From the General tab select Selective startup Click the Startup tab and then click Open Task Manager Select the startup items that you want to prevent from loading and then click Disable NOTE If you are unsure about an item do not disable it If prompted click Restart to restart the computer NOTE Toenable a program to load at startup restart the computer and reverse these steps Disable nonessential graphics capabilities 1 4 5 From the Start screen type File Explorer and then select File Explorer
17. elect the Power icon in the lower right corner of the screen and then select Restart or Computer does not start 9 Symptom Possible solution Press and hold the power button on the computer for 5 or more seconds to turn off the computer and then press the power button to turn on the computer Error message Invalid When drive activity stops remove the optical disc inside the optical drive and then press the spacebar on the keyboard system disk or Non System disk or Disk error Power Symptom Possible solution Computer does not Press and hold the power button until the computer turns off Then turn the computer on again turn off when the power button is pressed Computer shuts down e The computer might be in an exceedingly hot environment Let it cool down automatically e Besurethat computer air vents are not blocked See Cleaning your computer on page 21 NOTE If your computer has an internal fan be sure that the internal fan is running Display monitor select models only Symptom Possible solution Screen is blank and Reconnect the power cable to the back of the monitor and to the AC outlet monitor power light is not lit Press the power button on the monitor Screen is blank Press the space bar on the keyboard or move the mouse to redisplay the screen image Press the Sleep button select models only or esc to resume from Sleep mode Press the power button
18. erent from those discussed in this section Using the action keys or hot keys You can quickly access information or perform functions by using certain keys and key combinations e Action keys Perform an assigned function The icons on the function keys at the top of the keyboard illustrate the assigned function for that key To use an action key function press and hold the key e Hotkeys A combination of the fn key and the esc key the spacebar or the appropriate action key To use a hot key briefly press the fn key and then briefly press the second key of the combination Depending on the computer model your keyboard may support the following keys Using touch gestures 5 6 Description Lists open apps Snaps open apps Switches between open apps Shows the available commands in an open app Shows or hides the desktop Opens the Search charm Opens the Share charm Opens the Devices charm amp Oa OU 0 8 8 8 Opens the Settings charm Plays the previous track of an audio CD or the previous section of a DVD or a BD Fil Begins pauses or resumes playback of an audio CD a DVD or a BD Pi Plays the next track of an audio CD or the next section of a DVD or a BD Stops audio or video playback of an audio CD a DVD or a BD Opens the Print Options window Pastes the contents of the Clipboard r E Cc Initiates Sleep which saves your
19. image stored on your hard drive The recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System recovery from the Windows Start screen on page 16 239 Ef NOTE The recovery image uses a portion of the hard drive that cannot be used for data storage e Recovery Media Run System Recovery from recovery media that you create from files stored on your hard drive or purchased separately To create recovery media see Creating recovery media on page 19 System recovery options You should attempt a system recovery in the following order 1 Through the hard drive from the Windows Start screen 2 Through the hard drive by pressing f11 system startup 3 Through recovery media that you create 4 Through recovery discs purchased from HP To purchase recovery discs go to http welcome hp com country us en wwcontact us html System recovery from the Windows Start screen A CAUTION System Recovery deletes all data and programs you have created or installed Back up any important data to a removable disc or USB flash drive If the computer is working and Windows is responding use these steps to perform a system recovery 1 Turn off the computer 2 Disconnect all peripheral devices from the computer except the monitor select models only keyboard and mouse 3 Turnonthe computer 4 From the Start screen type recove
20. information in system memory The display and other system components turn off and power is conserved To exit Sleep briefly press the power button CAUTION Toreduce the risk of information loss save your work before initiating Sleep Chapter3 Navigating the screen Icon Description Mutes or restores speaker sound Decreases speaker volume incrementally as long as you hold down the key Increases speaker volume incrementally as long as you hold down the key z Displays options for a selected object Using Windows shortcut keys om alone or Windows provides shortcuts so that you can perform actions quickly Press the Windows key m in combination with a specific key to perform a designated action Using the keyboard and mouse 7 8 4 Protecting your computer Your computer includes features that help protect the integrity of your system and its data from unauthorized access Review these features to ensure proper use Computer security features Computer risk Unauthorized use of the computer or user account Computer feature User password A passwordis a group of characters that you choose These characters must be entered to authorize access to your computer information Unauthorized access to Setup Utility BIOS settings and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that i
21. irst before attempting to upgrade your system By breaking the security seal on the back of the computer you confirm that the computer was working properly before you attempted to upgrade your system After the security seal has been broken your computer is then to the extent allowed by local law covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide Chapter 10 Support information Index A action keys 5 C caring for your computer 21 cleaning your computer 21 computer security features 8 troubleshooting 9 F fnkey 5 H Help and Support 1 25 hotkeys 5 HP PC Hardware Diagnostics UEFI downloading 23 using 23 l internet connecting 4 M maintenance schedules and tasks 20 0 operating specifications 24 R recovery media choosing 18 creating 19 S security features 8 support 25 system recovery methods 16 options 16 T troubleshooting computer does not start 9 display monitor 10 Internet access 13 keyboard and mouse wireless 11 keyboard and mouse with cable 11 power 10 software 14 speakers and sound 12 Index 27
22. ly asked questions e Troubleshoot the most common See Troubleshooting on page 9 computer hardware and software issues e Findelectronic user guides and Go to http welcome hp com country us en wwcontact us html specifications for your computer model e Order parts and find additional troubleshooting help e Upgrade or replace components of your Go to http welcome hp com country us en wwcontact_us html computer e Findcomputer warranty information HP Worldwide Limited Warranty and Technical Support guide From the Start screen type support and then select the HP Support Assistant app Select My computer and then select Warranty and services e Get up to date information and help Go to http www hp com support consumer forum from the Windows community e Connecttoa TV select models only Go to http welcome hp com country us en wwcontact us html e Maintain your computer From the Start screen type support and then select the HP Support Assistant app Or from the Windows desktop click the question mark icon in the notification area at the far right of the taskbar HP Support Assistant maintains your computer performance and resolves problems quickly by using automated updates diagnostic tools and guided assistance or See Maintenance on page 20 e Findsafety and regulatory notices Regulatory Safety and Environmental Notices From the Start screen type support and then select the HP Support Assistant app Or from
23. n enne nnn tnne tns tnstnn sensns inse its ss istas nasse snas ss sese sense sas saneta s snas 24 10 Support IM RINE NON ooo earache ek tei IL ivi Pd sa unum s RC R MNdumUSu das A 25 POW RS dl fe B 25 hizo euim 25 Customer support for repalrs 5 ceret irren eren int sandensescsodesuens aN EE EPE E EAE R EAEN 26 Before upgrading your hardware csssccsssssssessssesecsesesceseeecseeecaeeeeaseecaceeeaseaesceaeseeaeeeeaeseeseseeaeeecaeeeeaeeecaceeeaseas 26 ale T E E 27 1 Getting information Tasks Set up your computer Instructions Setup Instructions or Quick Setup poster or See Setting up your computer on page 3 e Connecttothe Internet See Connecting to the Internet select models only on page 4 Recover factory settings See System Recovery on page 16 e Seehow to videos about using the Go to http www hp com supportvideos English only features of your computer e Learnhow to use the Windows Help and Support operating system From the Start screen type help and then select Help and Support For U S support go to e Find Windows password information http www hp com go contactHP For worldwide support go to http welcome hp com S country us en wwcontact us html e Findlinks to driver updates e Read frequent
24. nnect all powered external devices A CAUTION To prevent damage to internal components do not spray cleaning agents or liquids directly on any computer surface Liquids dripped on the surface can permanently damage internal components Cleaning the display A CAUTION Donot spray or place the cleaner directly on the screen Gently wipe the sides and the surface of the display using a soft lint free cloth moistened with an alcohol free glass cleaner Cleaning the computer vents Air vents keep the computer cool Keep these vents clean by using a small battery powered vacuum cleaner A battery powered vacuum cleaner eliminates the risk of electric shock 1 Vacuum the vents on the computer case 2 Remove any debris that has accumulated in and around the computer connectors for example the Ethernet and USB connectors Cleaning your computer 21 22 Cleaning the keyboard or mouse A WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface A CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust
25. ou want to run and then follow the on screen instructions A NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Gotohttp hp com go techcenter pcdiags 2 Clickthe UEFI Download link and then select Run Option 2 Support and Drivers pages Provide downloads for a specific product for earlier and later versions 1 Gotohttp www hp com 2 Pointto Support located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment or Click Download and then select Run Downloading HP PC Hardware Diagnostics UEFI to a USB device 23 9 Specifications Operating specifications A NOTE To determine the exact electrical ratings of your computer refer to the computer ratings label located on the outside of the computer Factor Metric Operating temperature 5 C to 35 C Storage temperature 20 C
26. product hardware and software within 14 days for a full refund subject to the refund policy of your seller For any further information or to request a full refund of the price of the computer please contact your seller Table of contents juae NAT OR ATA RENIN eee Rte CREE NN UE S 1 FAC Up Rl Nq i F 3 Connecting to the Internet select models only eee esses eese eene eet n tn tnsntn tn tn ente 4 3 Navigating the SON Die EOS oot 5 Using TOUCH GESTURES eerte tree eere Rhe pe vest eias ee eae ee Pe Roe Rena be cae teneas cba eot iaioa Saasteet 5 Using the keyboard and mouse ccsscsscessesscescessesssessecesescecsseseecaessaesaecsuesseesaeeascssesesesseeecseestecaseaeseeseessecsaes 5 4 Protecting your compter iiiee eo eee eoe oet e sesta rae ea eres aper FER EFE TET FEET ER PE EEE eee 00e 0 0 REESE 9 PEIPER EEERN ES FEN PEE VEVET PEE PE So ee P a Pee Papae 8 COMPUTER security FEAT OS 2 rte p tr A s RAT EE UESTRE RIA REN TRE IE ie i Meus 8 LE dini E UL Li ETE 9 Computer does NOt start M E M 9 IRI 10 Display monitor select models only leise sese ssee esses nennen tette tne ntn seta seta insta sss sa ssa s sss ss saa 10 Keyboard and mouse with cable ccsccsssesssessssessssessssesccsesscsessesssscsssscsesscsssaesssaesesee
27. programs Connect the USB flash drive to a USB port on the computer From the Start screen type recovery and then select HP Recovery Manager If prompted click Yes to allow the program to continue Select Create recovery media select USB flash drive and then select Next Select the USB flash drive from the list of media The program lets you know how much storage is required to create the recovery drive If the USB flash drive does not have enough storage capacity 16 GB is the minimum it is grayed out on the screen and you cannot continue Click Next A NOTE Recovery Media Creation formats the flash drive and deletes all files on it Follow the on screen instructions Be sure to label the USB flash drive and store it in a secure place A NOTE Do not use media cards for creating recovery media The system may not be able to start from a media card and you may not be able to run System Recovery Recovery media 19 7 Maintenance It is important that you perform simple maintenance of your computer to be sure that it works at peak performance Schedules and tasks Follow these instructions at the recommended intervals for proper maintenance Weekly Software cleanup Use Disk Cleanup or safe third party cleaning tools to remove junk files and temporary files that accumulate and slow down your system Also check for programs you no longer need and uninstall them To run Disk Cleanup 1 From the
28. r help online go to http welcome hp com country us en wwcontact_us html Telephone assistance to get you up and running is covered for thirty 30 days from the time you purchase your computer After thirty 30 days there may be a charge but the helpful support is still available Howtogethelp 25 Customer support for repairs If your computer needs to be repaired or to have parts replaced you have two choices e You can easily replace many of your computer parts that are considered consumer replaceable This is the fastest method of repair because many times we can send the part directly to your home or business in a few days This option may not be available in all countries or regions e lfarepairis necessary HP support will make arrangements to repair your computer These services are covered during the warranty period There are some limitations and exclusions to the warranty as well as some important details which are described in the HP Worldwide Limited Warranty and Technical Support guide Before upgrading your hardware 26 If you intend to upgrade any of your hardware do it only after you set up your new computer For instructions on setting up your computer see the Setup Instructions or Quick Setup poster or Setting up your computer on page 3 If you have any problems setting up your system and turning it on immediately contact HP support using the procedures given earlier in this chapter This must be done f
29. ry and then select HP Recovery Manager If prompted click Yes to allow the program to continue Chapter 6 System Recovery 5 6 7 Select HP Recovery Environment and then click OK to restart Select System Recovery Follow the on screen instructions A NOTE If your system does not detect a recovery partition it prompts you to insert recovery media Insert the disc or USB flash drive select Yes and then click Next to restart the computer and run HP Recovery Manager from the recovery disc or USB flash drive If using discs insert the next system recovery disc when prompted When the recovery is complete turn off the computer reconnect all peripheral devices and turn the computer back on System recovery at system startup A CAUTION System Recovery deletes all data and programs you have created or installed Back up any important data to a removable disc or USB flash drive If Windows is not responding but the computer is working follow these steps to perform a system recovery 1 2 gt Ww o OA Ium Turn off the computer If necessary press and hold the power button until the computer turns off Disconnect all peripheral devices from the computer except the monitor select models only keyboard and mouse Press the power button to turn on the computer As soon as you see the initial company logo screen appear repeatedly press F11 until the Boot Options Menu appears on the screen Selec
30. s only keyboard and mouse Press the power button to turn on the computer If you are using a recovery DVD the computer automatically runs HP Recovery Manager from the disc Skip to step 7 If you are running System Recovery from a USB flash drive press esc as the computer is powering on to bring up the boot menu Use the arrow keys to select the USB device and then press enter to start from that device If you are prompted to choose between running System Recovery from media or from the hard drive select media and then click Next Select Factory Reset Follow the on screen instructions Recovery media Recovery media can be created on either blank DVDs or a USB flash drive one or the other but not both Create recovery media from the recovery image stored on your hard drive This image contains the operating system and software program files that were originally installed on your computer at the factory You can create only one set of recovery media for your computer and the media can be used only with this computer Store the recovery media in a safe place 334 Ef NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows Choosing recovery media To create recovery discs your computer must have a DVD writer and you must use only high quality blank DVD R or DVD R discs EA NOTE You cannot use CDs or DVD RW DVD RW DVD RW DL or DVD RW DL discs to create
31. s preinstalled on your computer can detect most viruses remove them and in most cases repair damage caused by viruses For protection against new viruses beyond the trial period purchase an extended service Unauthorized access to data and ongoing threats to the computer Firewall software e Windows includes firewall software preinstalled on the computer e The antivirus software which is preinstalled on the computer includes firewall software Windows critical security updates Updates to the Windows operating system Chapter4 Protecting your computer 5 Troubleshooting If you have problems using any peripheral devices such as a monitor or a printer with your computer for more extensive troubleshooting refer to the documentation provided by the product manufacturer The following tables present some issues you might encounter while installing starting up or using your computer and suggest possible solutions For more information or for additional troubleshooting options go to http welcome hp com country us en wwcontact us html and then search for your computer model Computer does not start Symptom Error message hard drive error Possible solution 1 Restart the computer a Press ctrl alt delete b Select the Power icon in the lower right corner of the screen and then select Restart or Press and hold the power button on the computer for 5 or more seconds to turn off the computer and
32. sesaesscaesecaeseesenscaeeeaes 11 Keyboard and mouse wireless sssscsscsscssssscsesssesscsssesesessssescsesssececsesssteneseseseseesesesssesseaesesesseaesesenseatscseseenees 11 EnLEIIECuaEDIDIDMM 12 Internet ACCESS ETE E pm 13 Software troubleshooting esee esi eeieseesseseesene senes ense ente tns then enne tns taste ense teste sns tn isses ne sns tns nenas 14 6 System RECOVGIY ETT iain 16 Choosing a system recovery method cccssessesssessessecssecsecssesaeessesseescesecessessessseseeceseseeceseseesoessaesaessarsasesaees 16 System recovery Opt ONS RRRRRREEEEEMEEEMEEMEEEEEEMMMM 16 Recovery Medid seeen 18 7 Maintenante RREEERLTETRUUEERENERUIEEEER 20 Schedules and tasks eed ret E EE EEE E EE 20 Cleaning your C OmMPUT L sosaren exces caves EE Ee aa EAEE AE S A AE EEE AE REAREA EEEE AE AERE 21 8 Using HP PC Hardware Diagnostics UEFI sssssssssssssssscsssccccsssssssssscsscccccccccsscsssasssscnsssscccccsssscssescsssacnces 23 Downloading HP PC Hardware Diagnostics UEFI to a USB device ssssesesescssssesesssesecsesesesescesescssseesessoeseees 23 SHETE NONS uc sass ss acest A su eesdvles eu e eR EnNM ue NE FAND N M DATA ER UN NUR URN LET M ad udaa i E Di UE 24 Operating specifications eese eeseeeesseeeeeeeee ere
33. t Troubleshoot Select System Recovery Follow the on screen instructions When the recovery is complete turn off the computer reconnect all peripheral devices and then turn the computer back on System recovery from recovery media A CAUTION System Recovery deletes all data and programs you have created or installed Back up any important data to a removable disc or USB flash drive To create recovery media see Creating recovery media on page 19 To perform a system recovery using recovery media 1 If the computer is working create a backup DVD or backup USB flash drive containing all the data files you want to save and then remove the backup media from the computer If using recovery DVDs insert recovery disc 1 into the DVD drive tray and then close the tray If you are using a recovery USB flash drive insert the flash drive into a USB port If the computer works from the Start screen move your cursor to the lower right corner of the screen to display the charms toolbar select Settings select the Power icon and then select Shut down Or from the Windows desktop right click the Start button select Shut down or sign out and then select Shut down System recovery options 17 18 8 9 Or if the computer is not responding press and hold the power button for approximately 5 seconds or until the computer turns off Disconnect all peripheral devices from the computer except the monitor select model
34. the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Select My computer and then select User guides or 2 Tasks Instructions Go to http welcome hp com country us en wwcontact us html Find ergonomic information Chapter 1 Getting information Safety amp Comfort Guide From the Start screen type support and then select the HP Support Assistant app Or from the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Select My computer and then select User guides or Go to http www hp com ergo 2 Setting up your computer ZA WARNING To reduce the risk of electrical shock or damage to your equipment Place the computer in a location away from water dust moisture and soot These environmental factors can increase the temperature inside your computer or cause fire or electrocution Do not disable the power cord grounding pin The grounding pin is an important safety feature Plug the power cord into an AC outlet that is easily accessible at all times Disconnect power from the equipment by unplugging the power cord from the AC outlet To prevent direct exposure to the laser beam do not try to open the enclosure of the CD or DVD drive The power supply is preset for the country or region in which you purchased your computer If you move check the voltage requirements for your new lo
35. tion orient the circuitry end of the cable toward the computer If you have issues connecting to the Internet see Internet access on page 13 Chapter 2 Setting up your computer Navigating the screen You can navigate the computer screen in the following ways e Using touch gestures select models only e Usingthe keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks Using touch gestures You can customize the touch gestures by changing settings button configurations click speed and pointer options From the Start screen type control panel andthen select Control Panel Or from the Windows desktop right click the Start button and then select Control Panel Select Hardware and Sound Under Devices and Printers select Mouse ET NOTE Touch gestures are not supported in all apps Using the keyboard and mouse The keyboard and mouse allow you to type select items scroll and to perform the same functions as you do using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions XX TIP The Windows key on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop Pressing the Windows key again will return you to the previous screen ET NOTE Depending on the country or region the keys and keyboard functions of your keyboard may be diff
36. to 60 C Operating humidity 15 to 80 26 C 15 to 80 78 F Operating altitude 0 m to 2000 m Storage altitude 0 m to 4572 m 24 Chapter9 Specifications 10 Support information How to get help HP support can help you get the most from your computer You will find what you need with tools located on your computer and with information available on the Web by phone or through your local retailer Before contacting HP support it s important to have the following information handy Model number Product number Serial number Software build number Operating system Purchase date Please take a moment to write down your product information for future reference The first four items on the list model number product number serial number and software build number can be viewed by using HP Support Information From the Start screen type support and then select HP Support Information Don t forget to register at http www hp com apac register Where to get help Use Windows Help and Support for help with hardware and software questions From the Start screen type help and then select Help and Support Use HP Support Assistant From the Start screen type support and then select HP Support Assistant HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following Online chat with an HP technician Support telephone numbers HP service center locations Fo
37. to turn on the computer Inspect the monitor cable for bent pins e If any of the pins are bent replace the monitor cable e Ifnopinsare bent reconnect the monitor cable to the computer Images on the screen are Adjust the monitor resolution setting in Windows too large or too small or the images are fuzzy 1 Right click an empty area of the desktop and then click Screen resolution 2 Selecta different resolution from the drop down menu 3 Click Apply and then click Keep changes NOTE In addition to the information listed here also refer to the documentation that came with your monitor 10 Chapter 5 Troubleshooting Keyboard and mouse with cable Symptom Keyboard commands and typing are not recognized by the computer Possible solution Use the mouse to turn off the computer Disconnect and reconnect the keyboard to the back of your computer and then restart your computer Mouse with cable does not work or is not detected Disconnect and reconnect the mouse cable to your computer If the mouse is still not detected turn off the computer disconnect and reconnect the mouse cable and then restart the computer Cursor does not respond to the arrow keys on the number keypad Press num lock on the keyboard to turn off num lock so that the arrow keys on the number keypad can be used Cursor does not respond to mouse movement 1 Press alt tab to navigate to an open program
38. uct field and then click Go e Ifnecessary select your computer model from Product search results f Select your computer operating system g Click Download next to each update you wish to download h Follow the on screen instructions to install each downloaded update Look in the computer box for additional printed details or updates After you complete the initial computer setup you might want to install additional hardware devices or software Check the operating system memory and other requirements listed for these items before purchasing them for your computer Follow the software manufacturer s directions to install the new software 4 A NOTE Use only licensed original software Installing copied software could result in an unstable installation infect the computer with a virus or be illegal A NOTE A security solution is designed as a deterrent but it might not be able to prevent theft mishandling or software attacks Connecting to the Internet select models only To connect to a wireless network A NOTE To set up a wireless local area network WLAN and connect to the Internet you need a broadband modem either DSL or cable purchased separately high speed Internet service purchased from an Internet service provider and a wireless router purchased separately 1 From the Start screen or the Windows desktop point to the upper right or lower right corner of the display to reveal the ch
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