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HP ZBook 15

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1. Adding or replacing memory modules 69 c Gently press the memory module 3 down applying pressure to both the left and right edges of the memory module until the retention clips snap into place Z CAUTION To prevent damage to the memory module be sure that you do not bend the memory module 7 Replace the service cover see Removing or replacing the service cover on page 52 8 Insert the battery see Inserting or removing the battery on page 39 9 Connect AC power and external devices to the computer 10 Turn on the computer Cleaning your computer Use the following products to safely clean your computer e Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration For example Disposable wipes which come in a variety of brand names e Alcohol free glass cleaning fluid e Water with mild soap solution e Dry microfiber cleaning cloth or a chamois static free cloth without oil e Static free cloth wipes 70 Chapter 10 Maintenance Z CAUTION Avoid strong cleaning solvents that can permanently damage your computer If you are not sure that a cleaning product is safe for your computer check the product contents to make sure that ingredients such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons are not included in the product Fibrous materials such as paper towels can scratch the computer Over time dirt particles and cleaning agents can get trapped i
2. 32 Chapter5 Multimedia Ey NOTE Thunderbolt is new technology Install all the latest drivers for your Thunderbolt device before connecting the device to the Thunderbolt port Thunderbolt cable and Thunderbolt device sold separately must be compatible with Windows To determine whether your device is Thunderbolt Certified for Windows see https thunderbolttechnology net products 1 Connect one end of the Thunderbolt cable to the Thunderbolt port on the computer eS 2 Connect the other end of the cable to the digital display device 3 Press f4 to alternate the computer screen image between 4 display states e PC screen only View the screen image on the computer only e Duplicate View the screen image simultaneously on both the computer and external device e Extend View the screen image extended across both the computer and external device e Second screen only View the screen image on the external device only Each time you press f4 the display state changes Ey NOTE Adjust the screen resolution of the external device especially if you choose the Extend option Select Start gt Control Panel gt Appearance and Personalization Under Display select Adjust screen resolution DisplayPort select models only The DisplayPort connects the computer to an optional video or audio device such as a high definition television or to any compatible digital or audio component The DisplayPort de
3. Using hard drives 53 Removing the hard drive To remove a hard drive 1 2 3 4 5 7 Save your work Shut down the computer and close the display Disconnect AC power and all external hardware devices from the computer Turn the computer upside down on a flat surface Remove the battery See Replacing a user replaceable battery select models onl on page 41 Loosen the 3 hard drive screws 1 Pull the hard drive tab 2 to the left to disconnect the hard drive Lift the hard drive 3 and then pull the hard drive out of the hard drive bay Installing a hard drive y NOTE Your computer may look slightly different from the illustration in this section To install the hard drive 1 Insert the hard drive into the hard drive bay 1 at an angle and then lower the hard drive into the hard drive bay 54 Chapter8 Drives 2 Pull the plastic tab 2 toward the center of the computer to engage the hard drive with the connector Tighten the hard drive screws 3 Replace the service cover see Removing or replacing the service cover on page 52 Replace the battery see Inserting or removing the battery on page 39 Connect AC power and external devices to the computer mS a ge Turn on the computer Improving hard drive performance Using Disk Defragmenter As you use your computer over time the files on the hard drive become fragmented A fragmented drive means data on your
4. Playback may resume The playback window in the multimedia program may close To return to playing the disc click the Play button in your multimedia program to restart the disc In rare cases you may need to exit the program and then restart it 92 Appendix B Troubleshooting A movie is not visible on an external display 1 If both the computer display and an external display are turned on press fn f4 one or more times to switch between the 2 displays 2 Configure the monitor settings to make the external display primary a From the Windows desktop right click on a blank area of the computer desktop and select Screen resolution b Specify a primary display and a secondary display Ey NOTE When using both displays the DVD image will not appear on any display designated as the secondary display The process of burning a disc does not begin or it stops before completion e Be sure that all other programs are closed e Turn off Sleep mode e Be sure that you are using the right kind of disc for your drive e Be sure that the disc is inserted properly e Select a slower write speed and try again e f you are copying a disc save the information on the source disc to your hard drive before trying to burn the contents to a new disc and then burn from your hard drive Resolving issues 93 C Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact f
5. up a WLAN secs ccdcastamtenadenivedacqeubapitaceacnavedMadanpwedlcagdanjaviacdenvasdngeeeavinnds 18 Configuring a wireless router ee ceeeeeeeeeeeeeeee eee eeeeeeeeeeeeeeeeaeeeeeeeeaaeeeeeneenanees 18 Protecting your WLAN wi cictesctensiseepniesicaaset EARNE 18 Connecting toa WLAN sresti iiaeaae aA A 19 Using HP Mobile Broadband select models Only cccccceceeeeeeeeeeseeeeeeeeeteeeteeeeeeenaeeees 19 Inserting and removing a SIM o oo eeeeeeeee eee eeeeeeeee tees eeeeeeaeeeeeeeeeeeaaeeeeeseeenaeeeees 20 Using GPS select models only ccccceeeeeceeeeeeecee eee eeeeeaeeeeeeeeaaeeeeeseeenaeeeeeseeenaeeeeeeeeiaas 21 Using Bluetooth wireless devices ccc iccciceceeeeeeeeeeeeentne eee eeeeeaaeeeeeeeeeaaeeeeeeeeeiaeeeeeseeenaaas 21 Connecting to a Wired NetWOMK wvi c sccivicesecaaeicsencciteieaseereddeecenieeddaeasenivaddasagenneaadedseentiadaadeeteaeeeencies 21 Connecting to a local area network LAN 0 eeeeceecceeeeeeeeeeeeee eee eeaeeeeeeeeaaeeeeeeeeeaeeeeeeneeaaas 21 4 Navigating using the keyboard touch gestures and pointing devices seceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 23 USING POINTING COVICES a ccees csi iireaed fi veugtededgdawediesuecties ahedeaieewsdaeedieesguesedeae es 23 Setting pointing device preferences cece eeeeneeeeeeeeeneeeeeeeaaeeeeseeeneeeeeeeiieeeeseeeaas 23 Using the pointing SUCK erosie aa aaa Aa A NAA 23 sing the TouchPad sj coca seve speed ae e E e
6. SRS Pro Audio 3 Wireless button Turns the wireless feature on or off but does not establish a I wireless connection 6 Chapter 2 Getting to know your computer Component Description 4 io Volume mute button Mutes and restores speaker sound 5 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon Keys Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num Ik key the esc key or the b key 3 ae Windows button Displays the Windows Start menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 num Ik key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num Ik has been enabled it can be used like an external numeric keypad Top 8 OOO Component 1 p Wireless light Description White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 2 Power light 3 On The computer is on Blinking The computer is in the Sleep state Off The computer is off White The computer is connected to ex
7. When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition To check for the Windows partition select Start gt Computer SY NOTE Ifthe Windows partition is not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 76 3 If the Windows partition is listed restart the computer and then press f8 before the Windows operating system loads 4 Select Startup Repair 5 Follow the on screen instructions Ey NOTE For additional information on recovering information using the Windows tools select Start gt Help and Support Using f11 recovery tools select models only A CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check
8. Your changes go into effect when the computer restarts Ey NOTE Your password settings and security settings are not changed when you restore the factory settings Using Computer Setup 79 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable ext
9. packaging and label the package FRAGILE e Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives e Remove media from a drive before removing the drive from the drive bay or traveling with shipping or storing a drive e Do not type on the keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration e Before you move a computer that is connected to an external hard drive initiate Sleep and allow the screen to clear or properly disconnect the external hard drive Using hard drives Z CAUTION To prevent information loss or an unresponsive system Save your work and shut down the computer before adding or replacing a memory module or hard drive If you are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Intel Smart Response Technology select models only Intel Smart Response Technology SRT is an Intel Rapid Storage Technology RST caching feature that significantly enhances computer system performance SRT allows computers with an SSD mSATA module to be used as cache memory between the system memory and hard disk drive Handling drives 51 T
10. Ey NOTE Rapid Start Technology can be disabled in Setup Utility BIOS If you want to be able to initiate the Hibernation state you must enable user initiated Hibernation using Power Options See Initiating and exiting Hibernation on page 36 Initiating and exiting Sleep With the computer on you can initiate Sleep in any of the following ways e Briefly press the power button e Close the display e Select Start click the arrow next to the Shut down button and then click Sleep To exit Sleep e Briefly press the power button e Ifthe display is closed open the display e Press a key on the keyboard e Tap or swipe the TouchPad When the computer exits Sleep the power lights turn on and the computer returns to the screen where you stopped working y NOTE If you have set a password to be required on wakeup you must enter your Windows password before the computer will return to the screen Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after a period of inactivity when running on battery power or on external power or when the battery reaches a critical battery level Power settings and timeouts can be changed in Windows Control Panel To initiate Hibernation A Select Start click the arrow next to the Shut down button and then click Hibernate To exit Hibernation A Briefly press the power button The power lights turn on and your work returns to the screen where you stop
11. VGA video standard The fn f4 hot key can also alternate images among other devices that are receiving video information on the computer CE fn f6 Decreases speaker volume 28 Chapter4 Navigating using the keyboard touch gestures and pointing devices Hot key combination Description E fn f7 Increases speaker volume fn f8 Mutes or restores microphone sound fn 9 Decreases the screen brightness level i fn f10 Increases the screen brightness level aS fn f11 Turns the keyboard backlight on and off BLL NOTE The keyboard backlight is turned on at the factory To extend battery life turn off the keyboard backlight Using keypads The computer includes an embedded numeric keypad or an integrated numeric keypad The computer also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad Using the integrated numeric keypad Ey NOTE For more information on the location of the integrated numeric keypad see Getting to know your computer on page 4 Component Description num Ik key Alternates between the navigational and numeric functions on the integrated numeric keypad NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on Integrated numeric keypad When num Ik has been enabled it can be used like an external numeric keypad Using an optional external nume
12. YES When prompted to type your new password again leave the field empty and then press enter PON P opp To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering a BIOS administrator password At the BIOS administrator password prompt type your password using the same kind of keys you used to set the password and then press enter After 3 unsuccessful attempts to enter the BIOS administrator password you must restart the computer and try again Managing a Computer Setup DriveLock password Z CAUTION To prevent the DriveLock protected hard drive from becoming permanently unusable record the DriveLock user password and the DriveLock master password in a safe place away from your computer If you forget both DriveLock passwords the hard drive will be permanently locked and can no longer be used DriveLock protection prevents unauthorized access to the contents of a hard drive DriveLock can be applied only to the internal hard drive s of the computer After DriveLock protection is applied to a drive a password must be entered to access the drive The drive must be inserted into the computer or an advanced port replicator in order for it to be accessed by the DriveLock passwords Ey
13. a network Ey NOTE The terms wireless router and wireless access point are often used interchangeably e A large scale WLAN such as a corporate or public WLAN typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions e A home or small office WLAN typically uses a wireless router which allows several wireless and wired computers to share an Internet connection a printer and files without requiring additional pieces of hardware or software To use the WLAN device in your computer you must connect to a WLAN infrastructure provided through a service provider or a public or corporate network Using an Internet service provider When you are setting up Internet access in your home you must establish an account with an Internet service provider ISP To purchase Internet service and a modem contact a local ISP The ISP will help set up the modem install a network cable to connect your wireless computer to the modem and test the Internet service 2 NOTE Your ISP will give you a user ID and a password to use for Internet access Record this information and store it in a safe place Connecting to a wireless network 17 Setting up a WLAN To set up a WLAN and connect to the Internet you need the following equipment e A broadband modem either DSL or cable 1 and high speed Internet service purchased from an Internet service provide
14. ai a a a aaa aa aaa 78 Starting Computer Setup ss errs e i E e aai aaa 78 Navigating and selecting in Computer Setup sssssssesessssrrssserrressttrrnstttnnnnsttennnnsttnnnnnnennn 78 Restoring factory settings in Computer Setup ssseeeesssssesssssrnnnessesennnnennnnannnaaaennnnnaaaannannn 79 Updating the BIOS pcenccecericieii rain aan ne eins ERAN 80 Determining the BIOS version saseessssesessssrnnsssrnesseennnnnnnennnaseeennaaanannnaaaeeennaaanann 80 Downloading a BIOS Update seeeisiteesoin iiine NARREA SAn ESAT ANNANN SARRAN 80 Using MultiBOOts iesiscnsiette asin in EEA TEE EE A 81 About the boot device order sassanida AAA E A AAA ER 81 Choosing MultiBoot preferences ececceeee scene eect inn AniN ENEAN AANE ENNER AAEE R ETNA ENENEN 81 Setting a new boot order in Computer Setup cccccceecceeceeeeeeeeeeeeeeeeeeeees 82 Dynamically choosing a boot device using the f9 prompt ees 82 Setting a MultiBoot Express prompt cccccccecceeeeeeeeeeeeeecenensaeaaeeeeeeeeeeeeess 82 Entering MultiBoot Express preferences cceceeeeecceeceeeceeeeeeeeeeeeteeteneeenes 83 Using HP PC Hardware Diagnostics UEFI select models Only sececeeeeeeeeeteeeeeeteeeeeeentaaees 83 Downloading HP PC Hardware Diagnostics UEFI to a USB device 84 ade SUPOTE nA ina yacueaynusaasibaniniiaagususonaanssaaananae Gala dinasannTmenaaeetoo noses nanaDAae ane 85 CONTACHNG SUP POM aniisi a i a
15. can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Using MultiBoot 81 Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select the Legacy Boot Order list and then press enter To move the device up in t
16. device right click the Network Connection icon on the Windows desktop in the notification area at the far right of the taskbar To enable devices select the check box from the menu option To disable the device clear the check box Be sure that the wireless device is turned on Be sure that the computer wireless antennas are free from obstructions Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on Be sure that the wireless router or access point is properly connected to its power adapter and to the cable or DSL modem and that the lights are on Disconnect and then reconnect all cables and turn the power off and then back on A disc does not play Save your work and close all open programs before playing a CD or a DVD Log off the Internet before playing a CD or a DVD Be sure that you insert the disc properly Be sure that the disc is clean If necessary clean the disc with filtered water and a lint free cloth Wipe from the center of the disc to the outer edge Check the disc for scratches If you find scratches treat the disc with an optical disc repair kit available at many electronics stores Disable Sleep mode before playing the disc Do not initiate Sleep while playing a disc Otherwise you may see a warning message asking if you want to continue If this message is displayed click No After you click No the computer may behave in either of the following ways
17. for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management Ey NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 76 3 Ifthe HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen Follow the on screen instructions Using Windows 7 operating system media If you cannot use the recovery media you previously created using the HP Recovery Disc Creator select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com support For worldwide support go to http welcome hp com country us en wwcontact_us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer 76 Chapter 11 Backup and recovery Z CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and re
18. from issues that may be caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 After pressing f2 the BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 84 b Hard drive c BIOS 2 Click the type of diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostic test while it is running press esc Using HP PC Hardware Diagnostics UEFI select models only 83 Downloading HP PC Hardware Diagnostics UEFI to a USB device Ey NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 Go to http www hp com 2 Click Support amp Drivers and then click the Drivers amp Software tab 3 Enter the product name in the text box and then click Search 4 Select your computer model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run 84 Chapter 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI 13 Support Contacting support If the inf
19. numeric keypad identifying 7 29 Intel Wireless Display 34 internal display switch 12 internal microphones identifying 12 Internet connection setup 18 issues resolving 90 J jacks audio in microphone 9 audio out headphone 9 network 11 RJ 45 network 11 Java Card defined 47 inserting 48 removing 48 K keyboard backlight 29 keyboard hot keys identifying 28 keypad integrated numeric 7 keypad external num lock 29 using 29 keypads identifying 29 keys esc 7 fn 7 function 7 media 30 volume 30 L labels Bluetooth 87 HP Mobile Broadband Module 87 Microsoft Certificate of Authenticity 86 regulatory 86 serial number 86 SIM 87 wireless certification 87 WLAN 87 latch battery release 13 latches service cover release 13 legacy support USB 78 lights AC adapter battery 11 caps lock 5 hard drive 8 microphone mute 5 num lock 5 power 5 8 wireless 5 low battery level 38 M maintenance Disk Cleanup 56 Disk Defragmenter 55 media activity controls 30 media hot keys 30 memory card inserting 44 removing 44 supported formats 44 memory card reader identifying 9 memory module identifying 14 inserting 69 removing 68 replacing 68 microphone audio in jack identifying 9 microphone mute light 5 Microsoft Certificate of Authenticity label 86 mouse external setting preferences 23 mute key identifying 29 N network jack identifying 11 num Ik key identifying 29 num lock light 5 num lo
20. scanner or hub Some USB devices may require additional support software which is usually included with the device For more information about device specific software see the manufacturer s instructions These instructions may be provided with the software on disc or on the manufacturer s website The computer has at least 1 USB port that supports USB 1 0 1 1 2 0 or 3 0 devices Your computer may also have a USB charging port that provides power to an external device An optional docking device or USB hub provides additional USB ports that can be used with the computer 48 Chapter 7 External cards and devices Connecting a USB device A CAUTION To reduce the risk of damage to a USB connector use minimal force to connect the device A Connect the USB cable for the device to the USB port y NOTE The following illustration may look slightly different than your computer You will hear a sound when the device has been detected Ey NOTE The first time you connect a USB device a message in the notification area lets you know that the device is recognized by the computer Removing a USB device Z CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 To remove a USB device save your information and close all pr
21. system in cases where the hard drive is corrupted or has been replaced The Driver Recovery DVD installs specific drivers and applications See Creating recovery media with HP Recovery Disc Creator on page 73 2 Use Windows Backup and Recovery tools to perform the following e Back up individual files and folders e Back up your entire hard drive select models only e Create system repair discs select models only with the installed optical drive select models only or an optional external optical drive e Create system restore points EY NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start gt Help and Support Ey NOTE HP recommends that you print the recovery procedures and save them for later use in case of system instability In case of system failure you can use the backup files to restore the contents of your computer See Backing up your information on page 74 Guidelines e When creating recovery media or backing up to discs use any of the following types of discs purchased separately DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using e Be sure that the computer is connected to AC power before you start the recovery media creation process or the backup process Creating recovery media with HP Recovery D
22. the Product Key to update or troubleshoot the operating system The Microsoft Certificate of Authenticity is affixed inside the battery bay e Regulatory label Provides regulatory information about the computer The regulatory label is affixed inside the battery bay 86 Chapter 13 Support Wireless certification label or labels select models only Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use If your computer model includes one or more wireless devices one or more certification labels are included with your computer You may need this information when traveling internationally Wireless certification labels are affixed inside the battery bay SIM subscriber identity module label select models only Provides the ICCID Integrated Circuit Card Identifier of the SIM This label is located inside the battery bay HP Mobile Broadband Module service label select models only Provides the serial number of the HP Mobile Broadband Module This label is located inside the battery bay Labels 87 14 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC power which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz Although the computer can be powere
23. the Power saver setting in Power Options Managing low battery levels The information in this section describes the alerts and system responses set at the factory Some low battery alerts and system responses can be changed using Power Options Preferences set using Power Options do not affect lights 38 Chapter6 Power management Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs e The battery light select models only indicates a low or critical battery level e The power meter icon in the notification area shows a low or critical battery notification Ey NOTE For additional information about the power meter see Using the power meter and power settings on page 37 If the computer is on or in the Sleep state the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information Resolving a low battery level Resolving a low battery level when external power is available A Connect one of the following devices e AC adapter e Optional docking or expansion device e Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available save your work and shut down the computer Inserting or removing the battery Inserting a battery To insert the batt
24. 0 discharging 38 displaying remaining charge 38 disposing 40 low battery levels 38 replacing 41 storing 40 battery bay 86 battery bay identifying 13 Battery Check 38 battery information finding 38 battery power 37 battery release latch 13 battery temperature 40 BIOS determining version 80 downloading an update 80 updating 80 Bluetooth device 15 21 Bluetooth label 87 buttons center pointing stick 4 center TouchPad 4 left pointing stick 4 left TouchPad 4 media 30 optical drive eject 9 power 6 35 right pointing stick 4 right TouchPad 4 volume 30 Windows button 7 Cc cables USB 49 caps lock light identifying 5 caring for yourcomputer 70 Certificate of Authenticity label 86 checking audio functions 31 cleaning your computer 70 components bottom 13 display 12 front 8 left side 10 rear 11 right side 9 top 4 Computer Setup BIOS administrator password 60 DriveLock password 61 navigating and selecting 78 restoring factory settings 79 computer traveling 40 89 configuring ExpressCards 45 connecting toa WLAN 19 connector docking 50 connector power 11 conservation power 40 corporate WLAN connection 19 critical battery level 35 critical updates software 65 D Disk Cleanup software 56 Disk Defragmenter software 55 display image switching 28 DisplayPort connecting 33 docking connector 50 docking connector identifying 13 drive media 35 DriveLock password changing 63 description 61 enter
25. A 71 Cleaning the sides OF COVER 00 ccccececececeeseeeccceeeesecececeeennedseeetetsnedeeeeeenenecedentenanes 71 Cleaning the TouchPad keyboard Or MOUSE 2 2 s eeeeeceecceeceeeeeeeeeeeeeeees 71 Updating programs and dvasios EEEE ER EEA RANA SEAT 71 Using SoftPaq Download Manager orirsesarsiaiiissniiiiiii inisinia a E AAAA AA A 72 11 Backup and TOCOEN in nr er en re ee eee 73 Creating recovery media and backups ccceececeeeeeeeeeeee eee eee eeeeeeeeetaeeeeeeeeaeeeeeeeeaaeeeeeneeseeteseenaees 73 GUIGGIING So iced E A T TT E T epee 73 Creating recovery media with HP Recovery Disc Creator eseessseresseeeerrrsssererrrrsssne 73 Creating recovery Media secccccecniccriserciii i 74 Backing up your information cece eee eeeeeeee eee eeeeeaaeeeeeeeeeaeeeeeseeeaaeeeeeeeeenaeeeeeeseeaas 74 Performingia system NECOVERY sivesscc de ceessocedsaeedegades bec dtngedauesagieies E ANTANN ENESENN 75 Using the Windows recovery tools cccceceeeeeeeeeeeenneeeeeeeeaaeeeeeeeaaeeeeeeeaaeeeeeeencaeeeeenenaes 75 Using f11 recovery tools select models only cccceceeeeeeeeeeeeeeeeetneeeeeeeeeettaeeeeeeeeenaaees 76 Using Windows 7 operating system media 0 eee ceeeene eee eeeenneeeeeeeenaeeeeeeeenaeeeeeenenaaes 76 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI cssseseeeeeeeeeeeeenees 78 Using Computer Set p c ccecceeccecnecee cece eee eeeeeee aiia a a
26. Close the display Disconnect all external devices connected to the computer Unplug the power cord from the AC outlet Turn the computer upside down on a flat surface with the battery bay toward you Remove the battery a ee SoS Ne a Insert the SIM into the SIM slot and gently push the SIM into the slot until it is firmly seated EY NOTE See the image on the battery bay to determine which way the SIM should be inserted into your computer 8 Replace the battery Ey NOTE HP Mobile Broadband will be disabled if the battery is not replaced 9 Reconnect external power 10 Reconnect external devices 11 Turn on the computer 20 Chapter 3 Connecting to a network To remove a SIM press in on the SIM and then remove it from the slot Using GPS select models only Your computer may be equipped with a Global Positioning System GPS device GPS satellites deliver location speed and direction information to GPS equipped systems For more information see the HP GPS and Location software Help Using Bluetooth wireless devices A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following Computers desktop notebook PDA Phones cellular cordless smart phone Imaging devices printer camera Audio devices headset speakers Mouse Bluetooth devices provide peer to peer capability that al
27. D creating 73 using for restore 76 Windows 7 operating system media creating 73 using for restore 76 Windows button identifying 7 Windows Startup Repair using 75 wireless button 15 wireless certification label 87 wireless controls button 15 operating system 15 wireless light 5 15 wireless network WLAN connecting 19 corporate WLAN connection 19 equipment needed 18 functional range 19 public WLAN connection 19 security 18 using 16 WLAN antennas identifying 12 WLAN device 16 87 WLAN label 87 writable media 35 WWAN antennas identifying 12 WWAN device 15 19 Z zooming TouchPad gesture 26 98 Index
28. D Radeon Dual Graphics to increase application power and performance for full screen applications that use DirectX version 10 or 11 For more information about DirectX see http Awww microsoft com directx YNOTE Dual graphics systems only support automatic selection based on power requirements Dynamic scheme and automatically assign Performance mode or Power Saving mode for individual applications However you can manually modify the settings for a particular application To enable or disable AMD Radeon Dual Graphics select or deselect the check box in the AMD Radeon Dual Graphics section which is located in the Performance tab in the Catalyst Control Center Ey NOTE For more information see the AMD software Help Setting power options 43 7 External cards and devices Using memory cards select models only Optional memory cards provide secure data storage and convenient data sharing These cards are often used with digital media equipped cameras and PDAs as well as with other computers To determine the memory card formats that are supported on your computer see Getting to know your computer on page 4 Inserting a memory card CAUTION To reduce the risk of damage to the memory card connectors use minimal force to insert a memory card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly
29. NOTE A BIOS Administrator password must be set before you can access the DriveLock features Using passwords 61 To apply DriveLock protection to an internal hard drive a user password and a master password must be set in Computer Setup Note the following considerations about using DriveLock protection e After DriveLock protection is applied to a hard drive the hard drive can be accessed only by entering either the user password or the master password e The owner of the user password should be the day to day user of the protected hard drive The owner of the master password may be either a system administrator or the day to day user e The user password and the master password can be identical e You can delete a user password or master password only by removing DriveLock protection from the drive DriveLock protection can be removed from the drive only with the master password Setting a DriveLock password To set a DriveLock password in Computer Setup follow these steps 1 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Security gt DriveLock and then press enter 4 Click Set DriveLock Password global 5 Enter the BIOS Administrator password and then press enter 6 Use a pointing device or the arrow keys to select the hard drive you w
30. P Connection Manager software Help Using the wireless button The computer has a wireless button one or more wireless devices and one or two wireless lights depending on the model All of the wireless devices on your computer are enabled at the factory so the wireless light is on white when you turn on the computer The wireless light indicates the overall power state of your wireless devices not the status of individual devices If the wireless light is white at least one wireless device is on If the wireless light is off all wireless devices are off Ey NOTE On some models the wireless light is amber when all wireless devices are off Because the wireless devices are enabled at the factory you can use the wireless button to turn on or turn off the wireless devices simultaneously Using operating system controls The Network and Sharing Center allows you to set up a connection or network connect to a network manage wireless networks and diagnose and repair network problems To use operating system controls A Select Start gt Control Panel gt Network and Internet gt Network and Sharing Center For more information access Help and Support by selecting Start gt Help and Support Using a WLAN With a WLAN device you can access a wireless local area network WLAN which is composed of other computers and accessories that are linked by a wireless router or a wireless access point 16 Chapter 3 Connecting to
31. The wireless network connection is NOt working eeeeeeeeeeeeeee cette eeeneee eee taaeeeeeetaaeeeeeees 92 A disc does not play eet cere 92 A movie is not visible on an external display cccceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeaaeeeeeteeennaeeees 93 The process of burning a disc does not begin or it stops before completion 93 Appendix C Electrostatic Gise Ware siiciaayicsanscsscessacaiooseccssaaxvnovsevavaannncsvas A ae ARAE SAONA R Nea Oo arini 94 Welcome After you set up and register the computer it is important to take the following steps Connect to the Internet Set up your wired or wireless network so that you can connect to the Internet For more information see Connecting to a network on page 15 Update your antivirus software Protect your computer from damage caused by viruses The software is preinstalled on the computer For more information see Using antivirus software on page 65 Get to know your computer Learn about your computer features Refer to Getting to know your computer on page 4 and Navigating using the keyboard touch gestures and pointing devices on page 23 for additional information Find installed software Access a list of the software preinstalled on the computer Select Start gt All Programs For details about using the software included with the computer see the software manufacturer s instructions which may be provided with the software or on the m
32. User Guide Copyright 2013 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Centrino are trademarks of Intel Corporation in the U S and other countries AMD is a trademark of Advanced Micro Devices Inc SD Logo is a trademark of its proprietor Java is a U S trademark of Sun Microsystems Inc Microsoft and Windows are U S registered trademarks of Microsoft Corporation The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2013 Document Part Number 721769 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer To obtain the latest information in this guide contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User Lice
33. aa lt accadevens diecauiesnuasindscnnccdactersnas 85 Label Siia Sata oe chen deere ada apts std Succ Saha td Dene ea velba decree aa dasduavesatadecnd chara cee aE 86 14 SPOCHIGAUONG sssini aa aAa aaia aaa aaa aana aiaa anaia 88 IMPUE POWER samosining a aa E EEA Aa aa E a aaa aE Taa AEE E 88 Operating GNVIFOMMONE sssini aA E AEAEE AANA ENNEA 88 Appendix A Traveling with or shipping your computer sssessessssssnenennensunnnnnnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nenna 89 Appendix B Troubleshooting srira aa EAEAN AA AAE SENA AA 90 Troubleshooting reSOuUrcesS ssseseessseerrrssttirtsttttt tunat ttn Annat EE AAAA EEESAAEEEEEAANEEEEANNEEEEEAAAEEEEEEN NEEE Enne EEEa 90 Resolving ISSUCS isc sissieeecesisscceces iina O E TROTE banat ced aed eae 90 The computer is unable to start up c ceeeeccecceeceeeeeeeeeeeeeeeeeeeteetesgsegseseeeneesaneaeens 90 The computer screen is blank c ccccecceceeeeeeeeeceeeeeecaeeeeeeeeeeeeeteceaaaeaaeeeeeeeeeeseeteeeenenenes 91 Software is functioning abnormally 0 0 0 0 cee eteeee eee ette ee eset eaeeeeeeetaeeeeeeetaeeeeeereea 91 The computer is on but not responding cccceeceecceeeeeeeeeeeeeeeeeeeeteeseeseceeneeeeeneeneaeaaeeas 91 The computer is unusually warm eee eet terre eee et tte ee tere tenets ee eeeeeeeeeteeeeeeeeniaeeeeee 91 An external device is NOt working cceeeeeeeeeeeeeeencte eter eeeenaaeeeeeeeeeaaeeeeeeeeeiaeeeeeseeenaees 92
34. aienaesd eaaddeaneeeusadiaee 23 Turning the TouchPad off And ON c cece eeeneeee tere teieeeeeeeeiteeeeeetaeeeeeees 24 Using TouchPad GeStures sis iciicseves tatecteeesstdacectes diceceee net Aadiaeeeevtedaeeeevibhidees 24 OME TINGSN slde essieu iE 24 Tapping i ga N aE 25 SCHOMIN e EA A E E E A 25 Pinchng ZOOMING erasian eeuedeasy deaedieadedadetbeaederenaeet 26 Rotating select models only cc ceececeeeeeeeeeteeeeeeeeeeetteeeeeeeeeeenaas 26 2 Finger click select models only ceeeeeeeeeeeeeeee eee eettteeeeeeeeeeeee 27 Flicking select models only cece eeeeeeeeeeeeeeeeeenttaeeeeeeeeeeeenaaes 27 Using the keyboard aecscrcraniarii ii a ni T deceit Aertel eee 28 Identifying the NOLKOYS enurese iA EAE 28 Usmo KOPI dS aaa T E E E E ear eaarededieae 29 Using the integrated numeric keypad cccceeeeeeeeeeeeteeeeeeeeneeeeeeeeeneeeeeeeeaas 29 Using an optional external numeric keypad aessssseeeeeerresesesennnnesasenennnneaaannana 29 o a AA A E 30 Using the media activity cOmrolS nesescsssiasnidinian kre ak A NAR ANANN AEAN ARKNA NAE ANANA 30 AOU d aaa E E E E E E 30 Connecting speaker aici nescence ted sai E O T O 30 Adjusting the Volmeri A E A 30 Connecting headphones cceccceeceeee eee etene eee erent eee ee eaae tees eee eaeeeeeeeeieeeeeeeeeieeeeeeennaees 31 CONNECTING a microphone serseri EAEE EEEE 31 Checking audio functions on the computer sssssesesssssssrissssrrrstttrrnns
35. allowing you to manually search for and connect to a network or to create a new network connection 5 Follow the on screen instructions to complete the connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection Ey NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using HP Mobile Broadband select models only HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs Using HP Mobile Broadband requires a network service provider called a mobile network operator which in most cases is a cellular phone network operator Coverage for HP Mobile Broadband is similar to cellular phone voice coverage When used with mobile network operator service HP Mobile Broadband gives you the freedom to stay connected to the Internet send email or connect to your corporate network whether you are on the road or outside the range of Wi Fi hotspots HP supports the following technologies e HSPA High Speed Packet Access which provides access to networks based on the Global System for Mobile Communications GSM telecommunications standard e EV DO Evolut
36. ant to protect and then press enter 7 Read the warning To continue select YES 8 When prompted type a master password and then press enter 9 When prompted type the master password again to confirm and then press enter 10 When prompted type a user password and then press enter 11 When prompted type the user password again to confirm and then press enter 12 To confirm DriveLock protection on the drive you have selected type DriveLock in the confirmation field and then press enter Ey NOTE The DriveLock confirmation is case sensitive 13 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts 62 Chapter9 Security Entering a DriveLock password Be sure that the hard drive is inserted into the computer not into an optional docking device or external MultiBay At the DriveLock Password prompt type your user or master password using the same kind of keys you used to set the password and then press enter After 2 incorrect attempts to enter the password you must shut down the computer and try again Changing a DriveLock password To change a DriveLock password in Computer Setup follow these steps 1 Se oN po Spp _ gt _ _ lt Turn on the compu
37. anufacturer s website Create powerful presentations You can connect to a projector to share your ideas with a group See Thunderbolt on page 32 Back up your hard drive by creating recovery discs or a recovery flash drive See Backup and recovery on page 73 2 Finding information The computer comes with several resources to help you perform various tasks Resources Setup Instructions poster For information about How to set up the computer Help to identify computer components Help and Support To access Help and Support select Start gt Help and Support To obtain the latest information in this guide contact support For U S support go to http www hp com go contactHP For worldwide support go to http Awelcome hp com country us en wwcontact_us html Operating system information Software driver and BIOS updates Troubleshooting tools How to access support Regulatory Safety and Environmental Notices To access the user guides select Start gt Help and Support gt User guides Regulatory and safety information Battery disposal information Safety amp Comfort Guide To access the user guides select Start gt Help and Support gt User guides or Go to http www hp com ergo Worldwide Telephone Numbers booklet This booklet is provided with your computer HP website To obtain the latest information in this guide contact support For U S suppor
38. bout ordering a replacement battery Using external AC power Z WARNING Do not charge the computer battery while you are onboard aircraft A WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP YNOTE For information on connecting to AC power see the Setup Instructions poster provided in the computer box External AC power is supplied through an approved AC adapter or an optional docking or expansion device Connect the computer to external AC power under any of the following conditions e When charging or calibrating a battery e When installing or modifying system software e When writing information to a CD a DVD or a BD select models only e When running Disk Defragmenter e When performing a backup or recovery When you connect the computer to external AC power the following events occur e The battery begins to charge e If the computer is turned on the power meter icon in the notification area changes appearance When you disconnect external AC power the following events occur e The computer switches to battery power e The display brightness is automatically decreased to save battery life Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power e The computer does not turn on e The display does not tu
39. cess to Computer Setup NOTE If features have been enabled to prevent removing the BIOS administrator password you may not be able to remove it until those features have been disabled DriveLock master password Protects access to the internal hard drive that is protected by DriveLock It is also used to remove DriveLock protection This password is set under DriveLock Passwords during the enable process NOTE A BIOS Administrator password must be set before you can set a DriveLock password DriveLock user password Protects access to the internal hard drive that is protected by DriveLock and is set under DriveLock Passwords during the enable process NOTE A BIOS Administrator password must be set before you can set a DriveLock password For details about each of these passwords see the following topics Managing a BIOS administrator password To set change or delete this password follow these steps Setting a new BIOS administrator password 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Setup BIOS Administrator Password and then press enter When prompted type a password When prompted type the new password again to confirm To save your changes and exit Computer Setup click the Save ic
40. cess to data e HP Drive Encryption software e Windows Defender Unauthorized access to Computer Setup settings and other system identification information Unauthorized removal of the computer BIOS administrator password in Computer Setup Security cable slot used with an optional security cable Computer Setup is a preinstalled ROM based utility that can be used even when the operating system is not working or will not load You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup Using passwords A password is a group of characters that you choose to secure your computer information Several types of passwords can be set depending on how you want to control access to your information 58 Chapter9 Security Passwords can be set in Windows or in the non Windows Computer Setup utility that is preinstalled on the computer e BIOS administrator and DriveLock are set in Computer Setup and are managed by the system BIOS e Automatic DriveLock passwords are enabled in Computer Setup e Windows passwords are set only in the Windows operating system e f HP SpareKey has been set up previously and if you forget the BIOS administrator password set in Computer Setup you can use HP SpareKey to access the utility e f you forget both the DriveLock user password and the DriveLock master password set in Computer Setup the hard drive that
41. ck external keypad 29 0 operating environment 88 operating system Microsoft Certificate of Authenticity label 86 Product Key 86 optical drive 50 optical drive eject button identifying 9 optical drive identifying 9 optional external devices using 49 P passwords administrator 59 BIOS administrator 60 DriveLock 61 user 59 pinching TouchPad gesture 26 pointing devices setting preferences 23 pointing stick 4 ports DisplayPort 33 Dual Mode DisplayPort 10 external monitor 9 32 Intel Wireless Display 34 Thunderbolt 10 USB 9 10 VGA 32 power battery 37 conserving 40 options 35 power button 35 power button identifying 6 power connector identifying 11 power lights 5 8 power switch 35 power saving states 35 Product Key 86 product name and number computer 86 public WLAN connection 19 R RAID 57 readable media 35 recovery media creating 73 recovery media using for restore 76 recovery partition 76 recovery tools 73 recovery tools Windows 75 recovery system 75 regulatory information regulatory label 86 wireless certification labels 87 restoring the hard drive 76 RJ 45 network jack identifying 11 rotating TouchPad gesture 26 S screen brightness keys 29 screen image switching 28 scrolling TouchPad gesture 25 security cable slot identifying 10 security wireless 18 serial number 86 serial number computer 86 service cover release latch 13 setting password protection on wakeup 37 s
42. d from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input Power Rating Operating voltage and current 19 5 V dc 6 15 A 120 W Slim Smart AC Adapter select models only 19 5 V dc 7 69 A 150 W Slim Smart ACA dapter select models only 19 5 V dc 10 3A 200 W Slim Smart AC Adapter select models only NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms Ey NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment Factor Metric U S Temperature Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft 88 Chapter 14 Specifications Traveling with or shipping your computer If you have to travel with or ship your computer here are some tips to keep in mind to keep your equipment safe e Prepare the computer for traveling or shipping Back up your information to an external drive Remo
43. de area networks WWAN 3 Internal microphones 2 Record sound 4 5 Webcam light select models only Webcam select models only On The webcam is in use Records video and captures photographs For information on using the webcam select Start gt All Programs gt Communication and Chat gt CyberLink YouCam 6 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible on the outside of the computer The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access the user guides select Start gt Help and Support gt User Guides 12 Chapter 2 Getting to know your computer Bottom Component 1 Description Battery release latch Releases the battery 2 Battery bay Holds the battery 3 SIM slot Supports a wireless subscriber identity module SIM select models only The SIM slot is located inside the battery bay 4 oO Docking connector Connects an optional docking device z 5 Accessory battery connector i Connects an optional accessory battery Service cover release lock 7 C 4 Locks the service co
44. drive is not contiguous sequential and because of this the hard drive works harder to locate files thus slowing down the computer Disk Defragmenter consolidates or physically reorganizes the fragmented files and folders on the hard drive so that the system can run more efficiently EY NOTE It is not necessary to run Disk Defragmenter on solid state drives After you start Disk Defragmenter it works without supervision However depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may take more than an hour to complete HP recommends defragmenting your hard drive at least once a month You may set Disk Defragmenter to run on a monthly schedule but you can defragment your computer manually at any time Using hard drives 55 To run Disk Defragmenter 1 Connect the computer to AC power 2 Select Start gt All Programs gt Accessories gt System Tools gt Disk Defragmenter 3 Click Defragment disk YNOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support To access Help and Support select Start gt Help and Support For additional information access the Disk Defragmenter software Help Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files
45. ds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions 82 Chapter 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices e To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter e To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter e To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire Using HP PC Hardware Diagnostics UEFI select models only HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine if the computer hardware is functioning properly The tool runs outside of the operating system to isolate hardware failures
46. dware Diagnostics UEFI BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 2 3 5 Select Start gt Computer Click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions Ef NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly Ey NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You
47. e care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup Ey NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Ey NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions 78 Chapter 12 Computer Setup BIOS MultiBoo
48. e finger on the TouchPad zone to make a selection Double tap an item to open it Scrolling Scrolling is useful for moving up down or sideways on a page or image e Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right Using pointing devices 25 Pinching zooming Pinching and zooming allow you to zoom out or in on images or text e Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart e Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together Rotating select models only Rotating allows you to turn items such as photos e Anchor the forefinger of your left hand in the TouchPad zone Using your right hand slide your forefinger in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock 26 Chapter 4 Navigating using the keyboard touch gestures and pointing devices ae 2 Finger click select models only 2 Finger click allows you to make menu selections for an object on the screen e Place two fingers on the TouchPad zone and press to open the options menu for the selected object Flicking select models only Flicking allows you to navigate through screens or quickly scroll through documents e Place three fingers on the TouchPad zone and flick your fingers in a light quick motion up down left or right Using poin
49. e identical Ey NOTE The primary memory is located in the bottom memory slot and the expansion memory is located in the top memory slot To add or replace a memory module 1 Save your work and shut down the computer Disconnect AC power and external devices connected to the computer Remove the battery see Inserting or removing the battery on page 39 2 3 4 Remove the service cover see Removing or replacing the service cover on page 52 5 If you are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The memory module tilts up 68 Chapter10 Maintenance b Grasp the edge of the memory module 2 and then gently pull the memory module out of the memory module slot Z CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container 6 Insert a new memory module CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module 2 into the memory module slot until it is seated
50. east 5 seconds e Disconnect the computer from external power e On models with a user replaceable battery remove the battery Setting power options Using power saving states Sleep is enabled at the factory When Sleep is initiated the power lights blink and the screen clears Your work is saved to memory Z CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate Sleep while reading from or writing to a disc or an external media card Shutting down the computer 35 Ey NOTE You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state Intel Rapid Start Technology select models only For select models the Intel Rapid Start Technology RST feature is enabled by default Rapid Start Technology allows your computer to resume quickly from inactivity Rapid Start Technology manages your power saving options as follows e Sleep Rapid Start Technology allows you to select the Sleep state To exit from Sleep press any key activate the TouchPad or press the power button briefly e Hibernation Rapid Start Technology initiates Hibernation after a period of inactivity while in the Sleep state when running on battery power or on external power or when the battery reaches a critical level After Hibernation is initiated press the power button to resume your work
51. ecurity cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Ey NOTE The security cable slot on your computer may look slightly different from the illustration in this section Refer to the Getting to know your computer on page 4 section for the location of the security cable slot on your computer 1 Loop the security cable around a secured object 2 Insert the key 1 into the cable lock 2 3 Insert the cable lock into the security cable slot on the computer 3 and then lock the cable lock with the key 66 Chapter9 Security Using the fingerprint reader select models only Integrated fingerprint readers are available on select computer models In order to use the fingerprint reader you must enroll your fingerprints in the HP Client Security s Credential Manager Refer to the HP Client Security software Help After you enroll your fingerprints in Credential Manager you can use HP Client Security s Password Manager to store and fill in your user names and passwords in supported websites and applications Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer e Near the bottom of the TouchPad e On the right side of the keyboard e On the upper right side of the display e On the left side of the display Depending on your computer model the reader may be oriented horizo
52. eeeeeitaeeeeeeeeeenaaees 63 Changing a DriveLock password ssssssssessrrressseeeernnanannnnnnnnaaaattennnnaaananannnnaaaeee 63 Removing DriveLock protection aers 63 Using Computer Setup Automatic DriveLock cccccceee eee e cette ete e tet teet tee e tent eeeeeeeeeeees 64 Entering an Automatic DriveLock password ccccceceeeeeeeeeeeteteeeeeeeeteeeentaaees 64 Removing Automatic DriveLock protection ccccceeeeeeeeeeeeeeeetieeeeeeeeeeneaees 64 Using antivirus SOPWALE cc ccc cent eee e teen nett eee ne nett Kuni eeee sere te indani NANa AEEA Naaa 65 Using Tirewall SOMWANCS jsssecscveergboes ann eeeotias E devas 65 Installing critical Security UPdateS 22 0 cicessece cccasesecesdkaies ev in na EE 65 Using HP Client Security seccarsi iaiia Aa adaa E Aaaa 66 Installing an optional Security cable o oo eee terre senan niee ne ee eee tae EENAA EEE ANTENE ENRE 66 Using the fingerprint reader Select models only ccceeceeceeeeeeeeeeeeeeeeeeeeeeeeeaeeeeteeaaeeeeteeeaeeeeeneeenaees 67 Locating the fingerprint reader ee cecceeteeee eee e tenet ee eeeteee neste eeaaeeeeeeeaaeeeeeeeenaeeeeeeeenaaes 67 viii 10 BANE ANNO O acina iaa En e ia Seme EEE 68 Adding or replacing memory modules eessssessssrreseesrrresassnnnasetennaaanannnaaattennaaanannnaattennaaannanandaeeennaaaanna 68 Cleaning YOur COMPUTED arcis anA NEA ENN 70 Cleaning procedures te eee 71 Cleaning the display nenesinin aa a
53. eless display 34 Chapter5 Multimedia 6 Power management Eyf NOTE A computer may have a power button or a power switch The term power button is used throughout this guide to mean both types of power controls Shutting down the computer Z CAUTION Unsaved information is lost when the computer shuts down The shutdown command closes all open programs including the operating system and then turns off the display and computer Shut down the computer under any of the following conditions e When you need to replace the battery or access components inside the computer e When you are connecting an external hardware device that does not connect to a Universal Serial Bus USB port e When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with the power button the recommended procedure is to use the Windows shutdown command NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 Save your work and close all open programs 2 Select Start gt Shut Down If the computer is unresponsive and you are unable to use the preceding shutdown procedure try the following emergency procedures in the sequence provided e Press ctrl alt delete Click the Power icon and then click Shut Down e Press and hold the power button for at l
54. ernal power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 Access Help and Support by selecting Start gt Help and Support 2 Select Updates and tune ups and then select Check for HP updates now 3 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update PY NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates 80 Chapter 12 Computer Setup BIOS MultiBoot and HP PC Har
55. ery 1 Turn the computer upside down on a flat surface with the battery bay away from you 2 Insert the battery into the battery bay aligning the tabs on the battery 1 with the notches on the computer and then press the battery 2 down until it is seated The battery release latch automatically locks the battery into place Removing a battery To remove the battery Setting power options 39 CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface with the battery bay away from you 2 Slide the battery release latch 1 to release the battery 3 Pivot the battery up 2 and then remove the battery from the computer 3 Conserving battery power e Select low power use settings through Power Options in Windows Control Panel e Turn off wireless and LAN connections and exit modem applications when you are not using them e Disconnect unused external devices that are not plugged into an external power source e Stop disable or remove any external memory cards that you are not using e Decrease screen brightness e Before you leave your work initiate Sleep or shut down the computer Storing a user replaceable battery select models only CAUTION To reduce the risk of damage t
56. eseceecceeaaeaaecaeeeeeeeeeeeeeeeeeeees 55 Using Disk Defragmenter 0 cece eee eecne teste eenceeeeeeeeeaeeeeeeeenaeeeeeeeeenaaees 55 Using Disk Gl a nup ais sccecesteedechee hi ceec tv ieeeat tele lin debate teenie reece as 56 Using HP 3D DriveGuard select models Only cece eeeeeeeeeeeeeeeeeeeeeeaaeeeeeeeeneeeeeeenaas 56 Identifying HP 3D DriveGuard status 20 00 00 eeeeeeeee treet eeeeeeeeeeeeeteeeenaaeeees 56 Using RAID select models Only s ccicscc cisasseceiai eeeeeeaderedeiv aceon diets ER 57 O SOCUIMEY sinceran aana aaa AAN EAA A SAAN an EO Ei 58 Protecting ihe compito ssori E E ea wddnededss agbowevdeeay 58 Using passwords accccnicsiriiiccriiiiiiini ri an EEO EEEE EERE EEE 58 Setting passwords in WINdOWS c ccececeeeeee terete eee tees eee unst ttnn nanat ttn nanat nnun nannten nnan 59 Setting passwords in Computer Setup ccecceeeeeeeeeeeeeeeeeeeeeceeeaaaeaaecaaecaeeeeeeeeeeeeeeees 60 Managing a BIOS administrator password 00 eee ee ceeeee ects eeeee eee e eee eetaeeeeeeeeentaeeeeeeeeenaaees 60 Entering a BIOS administrator password 000 00 eee eeeeeeeeeeeeeeeetee etter eeeenaeeeeeeeeeeaaas 61 Managing a Computer Setup DriveLock password 2 cceeeeeeeeeeeeeeeteeeeeeeteeeteeeeeeeeeees 61 Setting a DriveLOck password eceeceece settee eee ettteee eee eaaeeeeeeetaaeeeeeeenaeeeeeeeeaas 62 Entering a DriveLOck password cc ccceeeeeeeeeeteeeeeeeeeeeetaeeeeee
57. eter rarer eter ent 4 LIQUUS srias icue cas euladueaadeuladleessdoee a de taste hdd tastes adden Miteata 5 Buttons and fingerprint reader select Models only c cceeeeeeeeeneeeeeeeeeeeeeeeeeeeeeeeeeaaneeees 6 KOYE sien eee apaneccneeees TOE E E EA 7 FON neninn a nN ttre crite cere tire cere terete riper rr cenny eee t errr errree rrr rerr 8 RION anne er Pere ee ner erm nee Cater rere errr E tere cts erat ie ate E Tener sean ere mentee eee cee 9 Leftenan iaiaaeaia iaaa a aA EA aE N EEE AE EEEE EEEa E e a 10 ROOM oriona NN a 11 Displann T a E E ati hee ntti eee 12 POROM E T E a E E T tune seesssaeacene 13 3 CONMEGCUIMG tO a nolWork iissa assa aaa ani na a niaaa 15 Connecting to a wireless NetWork 0000 2 eee e cette eee e etter eee teers eet e AONNE SANEA AAE ENEKE SANEREN NEEESE NUNN 15 Using the wireless Controls 22 2 citesdvciesit ait in nE E EEEE 15 Turning wireless devices on or Off ssseeeeesssensssrnnessssnnnnnrnannnaatnennaaannannaaanennnae 15 Using HP Connection Manager select models only eseese 16 Using the wireless DUON ici2e naked tel eidsai laatigieanideattaatienetes 16 Using operating system controls 2 0 00 ceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeaeeeeeseeenaaeens 16 Uenga WEAN gysccsisocetescassacebvesdaasagnivdedadaceedevsidasjoneeevedas iageteebaasdassedbbediGjaedestbdetaanete asst at 16 Using an Internet Service provider cc cceceeeeeeeeeeereeeeeeeeeeeeeeeeseeeeeeeeteeeeaeeees 17 Setting
58. etting power options 35 setup of WLAN 18 setup utility navigating and selecting 78 restoring factory settings 79 shutdown 35 SIM inserting 20 SIM slot identifying 13 Sleep exiting 36 initiating 36 slots ExpressCard 10 security cable 10 SIM 13 smart card 10 smart card defined 47 inserting 48 removing 48 smart card slot 10 SoftPaqs downloading 72 software antivirus 65 critical updates 65 Disk Cleanup 56 Disk Defragmenter 55 firewall 65 Startup Repair using 75 storing a battery 40 switch power 35 switchable graphics 42 7 temperature 40 testing an AC adapter 41 Thunderbolt connecting 32 Thunderbolt device connecting 32 Thunderbolt port identifying 10 TouchPad buttons 4 using 23 TouchPad gestures pinching 26 rotating 26 scrolling 25 zooming 26 TouchPad zone identifying 4 traveling with the computer 40 87 89 troubleshooting disc burning 93 disc play 92 troubleshooting external display 93 turning off the computer 35 U unresponsive system 35 USB 3 0 port 10 11 USB cable connecting 49 USB devices connecting 49 description 48 removing 49 USB hubs 48 USB legacy support 78 USB ports identifying 9 10 11 user password 59 using external AC power 41 power saving states 35 Vv vents identifying 10 14 VGA port connecting 32 video 32 volume adjusting 30 Index 97 buttons 30 keys 30 volume keys identifying 28 29 Ww webcam 12 31 webcam identifying 12 Windows 7 operating system DV
59. ezastennts 37 Finding additional battery information 00 0 0 ceceeeeeeeeeeeeeeeeeeeeeetteeeeeeeeeeenaees 38 Using Battery Check sissscccdssiasiseateandetaintevdacuasaaniausnade eae aden AA 38 Displaying the remaining battery Charge ccccceeesecteeeeeeeettneeeeeeeettieeeeeeeenaaes 38 Maximizing battery discharge time ccceeeeeceeeeeeeeeeeneeeeeeeetteeeeeeeeteeeeeeeenaaes 38 Managing low battery levels 0 ee ccecceeeceeeeee eee eecne teste eeaeeeeeeeeaaeeeeeeetnaeeeeeneeaas 38 Identifying low battery levels oo ecceeeeeeeeeeeeeeeecneeeeeeetaeeeeeeeenaaes 39 Resolving a low battery level 0 eceeeeeeeeeettteeeeeeeeetttaeeeeeeeeenaees 39 Inserting or removing the battery 0 eee ee eeeeencteeeeeeeeeeetaaeeeeeeeeeeenaeees 39 INS rMiING a DAWGIY seersant seteeusenabiebeeechdd aseke ocean yd lobeevuensbiouees 39 Removing a batlery i cicceienthaneiiesniciieuithacieiaiediieinaaaaediieenees 39 Conserving battery POWER ceecccceneteeeeeeeceeneeeeedeccaaeneneesdeaaeeneeeesedeanenseeeseneaee 40 Storing a user replaceable battery select models only eeeceeeeeeeeeeeeeees 40 Disposing of a user replaceable battery select models only ccceeeeeeees 40 Replacing a user replaceable battery select models Only cc cceeceeeeeeeeeeeees 41 Using extemal AC POWER crcesroroimonesreinirt snoken TAO 41 Testing an AC adapter ecciceccnicinia nirin EEE AE 41 Switchable graphics dual graphics
60. formats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD EY NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Performing a system recovery 77 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Ey NOTE Use extrem
61. games interfere with printer or file sharing on a network or block authorized email attachments To temporarily resolve the problem disable the firewall perform the task that you want to perform and then reenable the firewall To permanently resolve the problem reconfigure the firewall Installing critical security updates Z CAUTION Microsoft sends out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical updates from Microsoft as soon as you receive an alert Using antivirus software 65 Updates to the operating system and other software may have become available after the computer left the factory To be sure that all available updates are installed on the computer observe these guidelines 1 Run Windows Update as soon as possible after you set up your computer 2 Run Windows Update monthly thereafter 3 Obtain updates to Windows and other Microsoft programs as they are released from the Microsoft website and through the updates link in Help and Support Using HP Client Security HP Client Security software is preinstalled on select computer models This software can be accessed through Windows Control Panel It provides security features that help protect against unauthorized access to the computer networks and critical data For more information see the HP Client Security software Help Installing an optional security cable Ey NOTE A s
62. ght On Caps lock is on 3 Microphone mute light e Amber Microphone sound is off Us e Off Microphone sound is on 4 Num lock light On Num lock is on 5 Wireless light e White An integrated wireless device such as a l wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 6 P G Mute light e Amber Computer sound is off e Off Computer sound is on Top 5 Buttons and fingerprint reader select models only DoS ooo Poor LILI Component Description 1 l Power button e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings Select Start gt Control Panel gt System and Security gt Power Options 2 Speakers 2 Produce SRS Premium Sound or SRS Premium Sound PRO select models only NOTE Touse the SRS Premium Sound software select Start gt All Programs gt
63. he boot order use a pointing device to click the up arrow or press the key To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select System Configuration gt Boot Options and then press enter In the MultiBoot Express Popup Delay Sec field enter the length of time in secon
64. he taskbar and then follow the on screen instructions 3 Release and remove the ExpressCard a Gently press in on the ExpressCard 1 to unlock it b Pull the ExpressCard out of the slot 2 Using smart cards select models only Ey NOTE The term smart card is used throughout this chapter to mean both smart cards and Java Cards A smart card is a credit card sized accessory that carries a microchip containing memory and a microprocessor Like personal computers smart cards have an operating system to manage input and output and they include security features to protect against tampering Industry standard smart cards are used with the smart card reader select models only A PIN is needed to gain access to the contents of the microchip For more information about smart card security features access Help and Support by selecting Start gt Help and Support Using smart cards select models only 47 Inserting a smart card 1 Hold the card label side up and gently slide the card into the smart card reader until the card is seated 2 Follow the on screen instructions for logging on to the computer using the smart card PIN Removing a smart card A Grasp the edge of the smart card and then pull it out of the smart card reader Using a USB device Universal Serial Bus USB is a hardware interface that can be used to connect an optional external device such as a USB keyboard mouse drive printer
65. his provides the advantage of having a hard disk drive or a RAID volume for maximum storage capacity while simultaneously delivering SSD enhanced system performance experience If you add or upgrade a hard drive and intend to set a RAID volume you must temporarily disable SRT set the RAID volume and then enable SRT To temporarily disable SRT 1 Select Start gt All Programs gt Intel gt Intel Rapid Storage Technology 2 Click Status and then under Performance be sure that the Dynamic Storage Accelerator link is disabled 3 Wait for the Acceleration Mode to complete if necessary i IMPORTANT You must temporarily disable SRT when changing RAID modes Make the change and then re enable SRT Failure to temporarily disable this feature will prevent you from creating or changing RAID volumes Ey NOTE HP does not support SRT with self encrypting drives SEDs Removing or replacing the service cover Removing the service cover Remove the service cover to access the memory module slot hard drive and other components 1 Remove the battery see Inserting or removing the battery on page 39 2 With the battery bay toward you slide the service cover release latch 1 to the left remove the screw if the optional screw is being used 2 and then slide the release latch again 3 to release the service cover EY NOTE If you want to use the optional screw it is stored inside the service cover 3 Slide the se
66. imize battery life e Information on battery types specifications life cycles and capacity To access battery information A Select Start gt Help and Support gt Learn gt Power Plans Frequently Asked Questions Using Battery Check Help and Support provides information on the status of the battery installed in the computer To run Battery Check 1 Connect the AC adapter to the computer Ey NOTE The computer must be connected to external power for Battery Check to work properly 2 Select Start gt Help and Support gt Troubleshoot gt Power Thermal and Mechanical 3 Click the Power tab and then click Battery Check Battery Check examines the battery and its cells to see if they are functioning properly and then reports the results of the examination Displaying the remaining battery charge A Move the pointer over the power meter icon on the Windows desktop in the notification area at the far right of the taskbar Maximizing battery discharge time Battery discharge time varies depending on features you use while on battery power Maximum discharge time gradually decreases as the battery storage capacity naturally degrades Tips for maximizing battery discharge time e Lower the brightness on the display e Remove the battery on the computer when it is not being used or charged if the computer contains a user replaceable battery e Store the user replaceable battery in a cool dry location e Select
67. ing 63 removing 63 setting 62 Driver Recovery DVD creating 73 using forrestore 76 drives external 50 handling 51 hard 50 optical 50 using 51 dual graphics 43 Dual Mode DisplayPort identifying 10 E electrostatic discharge 94 esc key identifying 7 ExpressCard configuring 45 defined 45 inserting 46 removing 47 removing insert 46 ExpressCard slot 10 external AC power using 41 external devices 49 external drive 50 external monitor port 9 32 F f11 recovery 76 fingerprint reader 67 Index 95 fingerprint reader identifying 7 firewall software 65 fn key identifying 7 28 function keys identifying 7 G GPS 21 graphics modes switching 42 H hard drive external 50 HP 3D DriveGuard 56 installing 54 removing 54 hard drive light 8 hard drive recovery 76 hard drive identifying 14 headphone audio out jack 9 Hibernation exiting 36 initiating 36 high definition devices connecting 34 hot keys adjusting volume 28 29 decrease screen brightness 29 decreasing speaker sound 28 description 28 increase screen brightness 29 increasing speaker sound 29 keyboard backlight 29 muting microphone sound 29 Sleep 28 switching screen image 28 using 28 hot keys media 30 HP 3D DriveGuard 56 HP Client Security 66 HP Mobile Broadband disabled 20 HP Recovery Disc Creator using 73 HP Recovery partition checking for presence 76 using for recovery 76 hubs 48 l input power 88 96 Index integrated
68. ing suggestions may help you determine why the computer does not start up e Ifthe computer is plugged into an AC outlet plug another electrical device into the outlet to be sure that the outlet is providing adequate power Ey NOTE Use only the AC adapter provided with the computer or one approved by HP for this computer e Ifthe computer is plugged into an external power source other than an AC outlet plug the computer into an AC outlet using the AC adapter Be sure that the power cord and AC adapter connections are secure 90 AppendixB Troubleshooting The computer screen is blank If the screen is blank but you have not turned off the computer one or more of these settings may be the cause e The computer may be in the Sleep state To exit Sleep briefly press the power button Sleep is an energy saving feature that turns off the display Sleep can be initiated by the system while the computer is on but is not in use or when the computer has reached a low battery level To change these and other power settings right click the Battery icon on the Windows desktop in the notification area at the far right of the taskbar and then click Preferences e The computer may not be set to display the image on the computer screen To transfer the image to the computer screen press fn f4 On most models when an optional external display such as a monitor is connected to the computer the image can be displayed on the computer screen o
69. ing touch gestures select models only in addition to the keyboard and mouse Touch gestures can be used on your computer TouchPad Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks Using pointing devices EY NOTE In addition to the pointing devices included with your computer you can use an external USB mouse purchased separately by connecting it to one of the USB ports on the computer Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices such as button configuration click speed and pointer options To access Mouse Properties e Select Start gt Devices and Printers Then right click the device representing your computer and select Mouse settings Using the pointing stick Press the pointing stick in the direction you want to move the pointer on the screen Use the left and right pointing stick buttons as you would the left and right buttons on an external mouse Using the TouchPad To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Use the left and right TouchPad buttons like the buttons on an external mouse Using pointing devices 23 Turning the TouchPad off and on To turn the TouchPad off and on quickly double tap the TouchPad on off button 2X 44 Using TouchPad Gestures Your TouchPad allows you to navigate the pointing device on the
70. ing wireless devices on or off You can use the wireless button or HP Connection Manager select models only to turn on and turn off wireless devices To turn off wireless devices using HP Connection Manager A Right click the HP Connection Manager icon in the notification area at the far right of the taskbar and then click the power button next to the desired device Select Start gt All Programs gt Productivity and Tools gt HP Connection Manager and then click the power button next to the desired device Connecting to a wireless network 15 Using HP Connection Manager select models only HP Connection Manager provides a central location for managing your wireless devices an interface for connecting to the Internet using HP Mobile Broadband and an interface for sending and receiving SMS text messages HP Connection Manager allows you to manage the following devices e Wireless local area network WLAN Wi Fi e Wireless wide area network WWAN HP Mobile Broadband e Bluetooth HP Connection Manager provides information and notifications on connection status power status SIM details and SMS messages Status information and notifications are provided in the notification area at the far right of the taskbar To open HP Connection Manager A Click the HP Connection Manager icon in the taskbar or Select Start gt All Programs gt Productivity and Tools gt HP Connection Manager For more information see the H
71. inistrator password and then press enter Use a pointing device or the arrow keys to select Set DriveLock Password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Disable protection Using passwords 63 Type your master password and then press enter To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Using Computer Setup Automatic DriveLock In a multiple user environment you can set an Automatic DriveLock password When the Automatic DriveLock password is enabled a random user password and a DriveLock master password will be created for you When any user passes the password credential the same random user and DriveLock master password will be used to unlock the drive Ey NOTE A BIOS Administrator password must be set before you can access the Automatic DriveLock features Entering an Automatic DriveLock password To enable an Automatic DriveLock password in Computer Setup follow these steps 1 i Se o Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a
72. ion see the Regulatory Safety and Environmental Notices Connecting a microphone To record audio connect a microphone to the microphone jack on the computer For best results when recording speak directly into the microphone and record sound in a setting free of background noise Checking audio functions on the computer Ey NOTE For best results when recording speak directly into the microphone and record sound in a setting free of background noise To check the audio functions on your computer follow these steps 1 Select Start gt Control Panel gt Hardware and Sound gt Sound 2 When the Sound window opens click the Sounds tab Under Program Events select any sound event such as a beep or alarm and click the Test button You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 Select Start gt All Programs gt Accessories gt Sound Recorder 2 Click Start Recording and speak into the microphone Save the file to your desktop 3 Open a multimedia program and play back the sound To confirm or change the audio settings on your computer A Select Start gt Control Panel gt Audio Webcam select models only Some computers include an integrated webcam With the preinstalled software you can use the webcam to take a photo or record a video You can preview and save the photo or video recording The webcam soft
73. ion Data Optimized which provides access to networks based on the code division multiple access CDMA telecommunications standard e LTE Long Term Evolution technology You may need the HP Mobile Broadband Module IMEI and or MEID number to activate mobile broadband service The serial number is printed on a label inside the battery bay of your computer Some mobile network operators require the use of a SIM A SIM contains basic information about you such as a personal identification number PIN as well as network information Some computers include a SIM that is preinstalled in the battery bay If the SIM is not preinstalled it may be provided Connecting to a wireless network 19 in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer For information about inserting and removing the SIM see the Inserting and removing a SIM on page 20 section in this chapter For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator see the HP Mobile Broadband information included with your computer For additional information see the HP website at http www hp com go mobilebroadband select regions countries only Inserting and removing a SIM CAUTION To prevent damage to the connectors use minimal force when inserting a SIM To insert a SIM follow these steps Shut down the computer
74. is protected by the passwords is permanently locked and can no longer be used You can use the same password for a Computer Setup feature and for a Windows security feature You can also use the same password for more than one Computer Setup feature Use the following tips for creating and saving passwords e When creating passwords follow requirements set by the program e Do not use the same password for multiple applications or websites and do not reuse your Windows password for any other application or website e Use HP Client Security s Password Manager to store your user names and passwords for all of your websites and applications You can securely read them in the future if they cannot be remembered e Do not store passwords in a file on the computer The following tables list commonly used Windows and BIOS administrator passwords and describe their functions Setting passwords in Windows Password Function Administrator password Protects access to a Windows administrator level account NOTE Setting the Windows Administrator password does not set the BIOS Administrator password User password Protects access to a Windows user account For information about setting a Windows administrator password or a Windows user password access Help and Support by selecting Start gt Help and Support Using passwords 59 Setting passwords in Computer Setup Password Function BIOS administrator password Protects ac
75. isc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media After you successfully set up the computer you can create recovery media using HP Recovery Disc Creator This recovery media allows you to reinstall your original operating system as Creating recovery media and backups 73 well as select drivers and applications if the hard drive becomes corrupted HP Recovery Disc Creator can create two kinds of recovery DVDs e Windows 7 operating system DVD Installs the operating system without additional drivers or applications e Driver Recovery DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications Creating recovery media Ey NOTE The Windows 7 operating system DVD can be created only once Thereafter the option to create that media will not be available after you create a Windows DVD To create the Windows DVD 1 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator 2 Select Windows disk 3 From the drop down menu select the drive for burning the recovery media 4 Click the Create button to start the burning process After the Windows 7 operating system DVD has been created create the Driver Recovery DVD 1 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator 2 Select Driver disk 3 From the drop down me
76. livers higher performance than the VGA external monitor port and improves digital connectivity Eyf NOTE To transmit video and or audio signals through the DisplayPort you need a DisplayPort cable purchased separately Ey NOTE One DisplayPort device can be connected to the DisplayPort port on the computer The information displayed on the computer screen can be simultaneously displayed on the DisplayPort device Video 33 To connect a video or audio device to the DisplayPort 1 Connect one end of the DisplayPort cable to the DisplayPort port on the computer ID E 2 Connect the other end of the cable to the video device and then see the device manufacturer s instructions for additional information 2 NOTE To remove the device cable press down on connector release button to disconnect it on the computer Intel Wireless Display select models only Intel Wireless Display allows you to share your computer content wirelessly on your TV To experience wireless display a wireless TV adapter purchased separately is required DVDs that have output protection may not play on Intel Wireless Display However DVDs that do not have output protect will play Blu ray discs which have output protection will not play on Intel Wireless Display For details about using the wireless TV adapter see the manufacturer s instructions Ey NOTE Be sure that wireless is enabled on your computer before using the wir
77. lows you to set up a personal area network PAN of Bluetooth devices For information about configuring and using Bluetooth devices see the Bluetooth software Help Connecting to a wired network There are 2 kinds of wired connections local area network LAN and modem connection A LAN connection uses a network cable and is much faster than a modem which uses a telephone cable Both cables are sold separately Z WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem cable or telephone cable into an RJ 45 network jack Connecting to a local area network LAN Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable Connecting to a wired network 21 To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router Eyf NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer 22 Chapter 3 Connecting to a network 4 Navigating using the keyboard touch gestures and pointing devices Your computer allows navigation us
78. mage to the computer and external memory cards do not insert a PC Card into an ExpressCard slot CAUTION To reduce the risk of damage to the connectors Use minimal force when inserting an ExpressCard Do not move or transport the computer when an ExpressCard is in use y NOTE The following illustration may look slightly different than your device The ExpressCard slot may contain a protective insert To remove the insert 1 Press in on the insert 1 to unlock it 2 Pull the insert out of the slot 2 To insert an ExpressCard 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the ExpressCard slot and then press in on the card until it is firmly seated You will hear a sound when the card has been detected and a menu of options may be displayed Ey NOTE The first time you connect an ExpressCard a message in the notification area lets you know that the card is recognized by the computer y NOTE To conserve power stop or remove an ExpressCard when it is not in use 46 Chapter 7 External cards and devices Removing an ExpressCard Z CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the ExpressCard 1 Save your information and close all programs associated with the ExpressCard 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of t
79. n the scratches Cleaning procedures Follow the procedures in this section to safely clean your computer Z WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on Turn off the computer Disconnect external power Disconnect all powered external devices Z CAUTION To prevent damage to internal components do not spray cleaning agents or liquids directly on any computer surface Liquids dripped on the surface can permanently damage internal components Cleaning the display Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Be sure that the display is dry before closing the display Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe Eyf NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the TouchPad keyboard or mouse WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys e To clean the TouchPad keyboard or mouse use a soft micr
80. n your service label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Finding information 3 4 2 Getting to know your computer Top TouchPad See RRR eee a AT LLELLE TIIT ELLITIT O 2 OUE o Component Description 1 Pointing stick select models only Moves the pointer and selects or activates items on the screen 2 Left pointing stick button Functions like the left button on an external mouse 3 TouchPad on off button Turns the TouchPad on and off 4 TouchPad zone Moves the pointer and selects or activates items on the screen 5 Left TouchPad button Functions like the left button on an external mouse 6 Right pointing stick button Functions like the right button on an external mouse 7 Center pointing stick button Functions like the center button on an external mouse 8 Center TouchPad button Functions like the center button on an external mouse 9 Right TouchPad button Functions like the right button on an external mouse Chapter 2 Getting to know your computer Lights Component Description 1 l Power light e On The computer is on e Blinking The computer is in the Sleep state e Off The computer is off 2 Caps lock li
81. ng a USB device aaaessssseecerrrreerrsrresseinnneasdtsnnnnatinnaaaaninnnaaatnanaaaaaaannaa naaa aaaaa nannaa 49 Removing a USB GOVICE ecrcceiccciin iiaii i E ENEE EOE 49 Using optional extemal A6VICOS vcsetsciccsertoedecstiandiciesasd andeiesvededevenistcdeere vid ceedee ssa tiadieatiandiedenandeadeendile 49 Using optional external drives 0 0 cece eeeeeee eee eeeeene eee eeeeaeeeeeeeeaeeeeeseeieeeeseeeiiaeeeeeseaes 50 vii 8 DG IVGS A O AN A O 51 Handing CNIVOS rsesissniianiri ania AA O EA tuavedadenedy dene iyeadedaens 51 Using hard drives ccceecceeeceseeeeceecneneceeceeeeeeeueeceeeeenaauanseeeenneaaaeenessensageseeesnaneanseeeeneneensesenaantenseeets 51 Intel Smart Response Technology select models only 0 0 0 eeeeeeeeeeeeeeeeeeeeeetteeeeeeeenaeees 51 Removing or replacing the service COVED ssesssrrrssseerrranssnanasstennnaannnnnaaaendnnaaatannnantennnnaanan 52 Removing the service COVED ssessrrsseserseseeisnnsesttinnaastntnnadatntnnnedtnannnaaatannnaannaa 52 Replacing the service COVER 2 2 2 c ceceseseceseeeesesecctateseeestentteuesseiccaseeeeeeenecdeedeeeenees 53 Replacing or upgrading the hard rive eee ceceeeeeeneeee eee eeceeeeeeeeeaeeeeeeeaaeeeeeeeenateeeeenenaees 53 Removing the hard drive ccc cecceeeeeeeeeeeeeeeeeeeeeeeeeeaaeeeeeeeeaaeeeeeseeeiaeeeeeenenaas 54 Installing a hard drive casccie nities inae E A 54 Improving hard drive performance ceccecceceeeeeeeeeeeeeee
82. nse Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or to request a full refund of the computer please contact your local point of sale the seller Safety warning notice WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents De ON BV sg soso a cies chess A P A P A A S A EET A EEA E te vaweseen nis wareve ni yyecweenaneey 1 Finding informator eee eee e eee e ee eee ne ee eee re ee eee tee ee NANN NANANA AARAA RENEA K KAANAAN NA AAEREN 2 2 Getting to KNOW your CONDUC L nsise a E 4 TOD aiaee E E E EE RAE aa iaaa a A EE aaa a A E a 4 Ko U fe 1 P O e a a E E
83. ntally or vertically Both orientations require that you swipe your finger perpendicular to the metallic sensor Refer to the Getting to know your computer on page 4 section for the location of the reader on your computer Using the fingerprint reader select models only 67 10 Maintenance Adding or replacing memory modules The computer has one memory module compartment The capacity of the computer can be upgraded by adding one or more memory modules to the vacant expansion memory module slots or by upgrading the existing memory module in the primary memory module slot A WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system Ey NOTE To use a dual channel configuration when adding a second memory module be sure that both memory modules ar
84. ntrol feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support To access Help and Support select Start gt Help and Support 74 Chapter 11 Backup and recovery To create a backup using Windows Backup and Restore Eyf NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e __f11 recovery tools select models only You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Ey NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you mu
85. nu select the drive for burning the recovery media 4 Click the Create button to start the burning process Backing up your information You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated directories e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences e When backing up to discs number each disc after removing it from the drive Ey NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support select Start gt Help and Support Ey NOTE Windows includes the User Account Co
86. o a battery do not expose it to high temperatures for extended periods of time If a computer will be unused and unplugged from external power for more than 2 weeks remove the user replaceable battery and store it separately To prolong the charge of a stored battery place it in a cool dry place Ey NOTE A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Calibrate a battery before using it if it has been stored for one month or more Disposing of a user replaceable battery select models only A WARNING To reduce the risk of fire or burns do not disassemble crush or puncture do not short external contacts do not dispose of in fire or water See the Regulatory Safety and Environmental Notices for proper battery disposal To access the user guides select the Start gt Help and Support gt User Guides To access battery information select Start gt Help and Support gt Learn gt Power Plans Frequently Asked Questions 40 Chapter6 Power management Replacing a user replaceable battery select models only Battery Check notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition If the battery is possibly covered by an HP warranty instructions include a warranty ID A message refers you to the HP website for more information a
87. ofiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe e To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions Updates can resolve issues and bring new features and options to your computer Technology is always changing and updating programs and drivers allows your computer to run the latest technology available For example older graphics components might not work well with the most Updating programs and drivers 71 recent gaming software Without the latest driver you would not be getting the most out of your equipment Go to http www hp com support to download the latest versions of HP programs and drivers In addition register to receive automatic update notifications when they become available Using SoftPaq Download Manager HP SoftPaq Download Manager SDM is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number Using this tool you can easily search for SoftPaqs and then download and unpack them SoftPaq Download Manager works by reading and downloading from the HP FTP site a published database file containing computer model and SoftPaq information SoftPaq Download Manage
88. ograms associated with the device 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Remove the device Using optional external devices 2 NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions To connect an external device to the computer Using optional external devices 49 A CAUTION To reduce the risk of damage to the equipment when connecting a powered device be sure that the device is turned off and the AC power cord is unplugged 1 Connect the device to the computer 2 Ifyou are connecting a powered device plug the device power cord into a grounded AC outlet 3 Turn off the device To disconnect an unpowered external device turn off the device and then disconnect it on the computer To disconnect a powered external device turn off the device disconnect it on the computer and then unplug the AC power cord Using optional external drives Removable external drives expand your options for storing and accessing information A USB drive can be added by connecting the drive to a USB port to the computer Ey NOTE HP external USB optical drives should be connected to the powered USB port to the computer USB drives include the following types e 1 44 megabyte diskette drive e Hard drive module e Ex
89. ollowing wireless devices Wireless local area network WLAN device Connects the computer to wireless local area networks commonly referred to as Wi Fi networks wireless LANs or WLANs in corporate offices your home and public places such as airports restaurants coffee shops hotels and universities In a WLAN the mobile wireless device in your computer communicates with a wireless router or a wireless access point HP Mobile Broadband Module select models only A wireless wide area network WWAN device that gives you wireless connectivity over a much larger area Mobile network operators install base stations similar to cell phone towers throughout large geographic areas effectively providing coverage across entire states regions or even countries Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras Ina PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in Help and Support To access Help and Support select Start gt Help and Support Using the wireless controls You can control the wireless devices in your computer using these features Wireless button Operating system controls Turn
90. omputer to access email a network or the Internet you potentially expose it to computer viruses Computer viruses can disable the operating system programs or utilities or cause them to function abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date For more information about computer viruses type viruses in the Search box in Help and Support Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be a software program you install on your computer and or network or it can be a solution made up of both hardware and software There are two types of firewalls to consider e __ Host based firewalls Software that protects only the computer it is installed on e Network based firewalls Installed between your DSL or cable modem and your home network to protect all the computers on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Your computer or networking equipment may already have a firewall installed If not firewall software solutions are available Ey NOTE Under some circumstances a firewall can block access to Internet
91. on and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Changing a BIOS administrator password 1 60 Chapter 9 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Change Password and then press enter Security 4 When prompted type your current password 5 When prompted type your new password again to confirm 6 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Deleting a BIOS administrator password 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup ba Use a pointing device or the arrow keys to select Security gt Change Password and then press enter When prompted type your current password When prompted for the new password leave the field empty and then press enter Read the warning To continue select
92. ons for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary A WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances 89 B Troubleshooting The following sections are included in this appendix Troubleshooting resources e Access website links and additional information about the computer through Help and Support To access Help and Support select Start gt Help and Support Ey NOTE Some checkup and repair tools require an Internet connection HP also provides additional tools that do not require an Internet connection e Contact HP support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Choose from the following types of support o Chat online with an HP technician Ey NOTE When chat is not available in a particular language it is available in English Email HP support o Find HP support worldwide telephone numbers o Locate an HP service center Resolving issues The following sections describe several common issues and solutions The computer is unable to start up If the computer does not turn on when you press the power button the follow
93. optical disc 5 Optical drive eject button select models only Releases the optical drive disc tray 6 IO External monitor port Connects an external VGA monitor or projector Right 9 Left Component Description Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 USB 2 0 port 1 ja Security cable slot Connects an optional USB device NOTE For details about different types of USB ports see Using a USB device on page 48 3 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 5 Thunderbolt port Connects an optional high resolution display device or a high performance data device NOTE Thunderbolt is new technology Install all the latest drivers for your Thunderbolt device before connecting the device to the Thunderbolt port Thunderbolt cable and Thunderbolt device sold separately must be compatible with Windows To determine whether your device is Thunderbolt Certified for Windows see https thunderbolttechnology net products 5 RD Dual Mode DisplayPort Connects an optional digital display device such as a high performance monito
94. or example the shock you receive when you walk across the carpet and touch a metal door knob A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components To prevent damage to the computer damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted metal surface of the component If you remove a component place it in an electrostatic safe container If you need more information about static electricity or assistance with component removal or installation contact HP support 94 Appendix C Electrostatic discharge Index A AC adapter testing 41 AC adapter battery light 11 accessory battery connector identifying 13 administrator password 59 antivirus software 65 audio functions checking 31 audio in microphone jack identifying 9 audio out headphone jack identifying 9 Automatic DriveLock password entering 64 removing 64 B Backup and Restore 75 backup tools 73 backups creating 74 recovering 75 battery conserving power 4
95. ormation provided in this user guide or Help and Support does not address your questions you can contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician Ey NOTE When support chat is not available in a particular language it is available in English e Email support e Find support telephone numbers Locate an HP service center Contacting support 85 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer e Service label Provides important information including the following of es XXXXXXXX WM a Product XXXXXXXX M Warranty lyly0y Model XKXXKAXX Component 1 Product name 2 Serial number s n 3 Part number Product number p n 4 Warranty period 5 Model description select models only A TTA 2 Model 200000000000 Warranty lylyOy dl XXXXXXXXXX PNT NLT O OTN Q gt Product 200000000 A Component 1 Warranty period 2 Model number 3 Serial number 4 Product number Have this information available when you contact support The service label is affixed inside the battery bay e Microsoft Certificate of Authenticity Contains the Windows Product Key You may need
96. peakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or the audio out jack on your computer or on a docking station To connect wireless speakers to your computer follow the device manufacturer s instructions Before connecting audio devices be sure to adjust the volume Adjusting the volume Depending on your computer model you can adjust the volume using the following e Volume buttons e Volume hot keys specific keys pressed in combination with the fn key e Volume keys Z WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access the user guides select Start gt Help and Support gt User guides Ey NOTE Volume can also be controlled through the operating system and some programs 30 Chapter5 Multimedia Ey NOTE Refer to the Getting to know your computer on page 4 section for information on what type of volume controls your computer has Connecting headphones You can connect wired headphones to the headphone jack on your computer To connect wireless headphones to your computer follow the device manufacturer s instructions Z WARNING To reduce the risk of personal injury lower the volume setting before putting on headphones earbuds or a headset For additional safety informat
97. ped working 36 Chapter6 Power management Ey NOTE If you have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Using the power meter and power settings The power meter is located in the notification area at the far right of the taskbar The power meter allows you to quickly access power settings and view the remaining battery charge e To display the percentage of remaining battery charge and the current power plan point over the power meter icon e Touse Power Options or to change the power plan click the power meter icon and select an item from the list Different power meter icons indicate whether the computer is running on battery or external power The icon also displays a message if the battery has reached a low or critical battery level Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 Select Start gt Control Panel gt System and Security gt Power Options 2 Inthe left pane click Require a password on wakeup 3 Click Change Settings that are currently unavailable 4 Click Require a password recommended E NOTE If you need to create a user account password or change your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create o
98. pointing device or the arrow keys to select Security gt Automatic DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Read the warning To continue select YES To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Removing Automatic DriveLock protection 64 To remove DriveLock protection in Computer Setup follow these steps 1 Chapter 9 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Automatic DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Security 6 Use a pointing device or the arrow keys to select Disable protection 7 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Using antivirus software When you use the c
99. r e A wireless router 2 purchased separately e A wireless computer 3 Ey NOTE Some modems have a built in wireless router Check with your ISP to determine what type of modem you have The illustration below shows an example of a wireless network installation that is connected to the Internet As your network grows additional wireless and wired computers can be connected to the network to access the Internet For help in setting up your WLAN see the information provided by your router manufacturer or your ISP Configuring a wireless router For help in setting up a WLAN see the information provided by your router manufacturer or your ISP Ey NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned about the security of your computer in a hotspot limit your network activities to email that is not confidential and basic Internet surfing Wireless radio signals travel outside the network so other WLAN devices can pick up unprotec
100. r allows you to specify one or more computer models to determine which SoftPaqs are available for download SoftPaq Download Manager checks the HP FTP site for updates to the database and software If updates are found they are downloaded and applied automatically SoftPaq Download Manager is available on the HP website To use SoftPaq Download Manager to download SoftPaqs you must first download and install the program Go to the HP website at http www hp com go sdm and follow the instructions to download and install SoftPaq Download Manager To download SoftPagqs A Select Start gt All Programs gt HP gt HP SoftPaq Download Manager NOTE If prompted by User Account Control click Yes 72 Chapter 10 Maintenance 11 Backup and recovery Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state all with simple steps This section provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a Windows 7 operating system DVD and a Driver Recovery DVD The Windows DVD can be used to reinstall the original operating
101. r change a user account password go to step 5 5 Click Save changes Using battery power Z WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP The computer runs on battery power whenever it is not plugged into external AC power Computer battery life varies depending on power management settings running programs display brightness external devices connected to the computer and other factors Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage If the computer contains a charged battery and is running on external AC power the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs Ey NOTE When you disconnect AC power the display brightness is automatically decreased to save battery life Select computer models can switch between graphic modes to increase battery life For more information see Switchable graphics dual graphics select models only on page 42 Setting power options 37 Finding additional battery information Help and Support provides the following tools and information about the battery e Battery Check tool to test battery performance e Information on calibration power management and proper care and storage to max
102. r or projector 6 USB 3 0 charging port Connects optional USB 3 0 devices and provide enhanced USB power performance The USB charging port can also charge select models of cell phones and MP3players even when the computer is off NOTE For details about different types of USB ports see Using a USB device on page 48 7 Smart card reader Supports optional smart cards 8 ExpressCard slot 10 Chapter 2 Getting to know your computer Supports optional ExpressCards Component Description 1 USB 3 0 port Connects optional USB 3 0 devices and provide sT enhanced USB power performance NOTE For details about different types of USB ports see Using a USB device on page 48 2 l Power connector Connects an AC adapter 3 AC adapter Battery light e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Off The battery is fully charged 4 RJ 45 network jack Connects a network cable F RJ 45 network lights 2 e Green left The network is connected F e Amber right The network is showing activity Rear 11 Component 1 2 WLAN antennas 2 select models only WWAN antennas 2 select models only Description Send and receive wireless signals to communicate with wireless local area networks WLAN Send and receive wireless signals to communicate with wireless wi
103. r the external display or on both devices simultaneously When you press fn f4 repeatedly the image alternates among the computer display one or more external displays and simultaneous display on all devices Software is functioning abnormally If the software is unresponsive or responds abnormally restart the computer by pointing to the right side of the screen When the charms display click Settings Click the Power icon and then click Shut down If you cannot restart the computer using this procedure see the next section The computer is on but not responding on page 91 The computer is on but not responding If the computer is turned on but is not responding to software or keyboard commands try the following emergency shutdown procedures in the sequence provided until shutdown occurs Z CAUTION Emergency shutdown procedures result in the loss of unsaved information e Press and hold the power button for at least 5 seconds e Disconnect the computer from external power and remove the battery The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use But if the computer feels unusually warm it may be overheating because a vent is blocked If you suspect that the computer is overheating allow the computer to cool to room temperature Be sure to keep all vents free from obstructions while you are using the computer WARNING To reduce the possibility of heat rela
104. ric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off Num lock is turned off at the factory For example e When num lock is on most keypad keys type numbers e When num lock is off most keypad keys function like the arrow page up or page down keys When num lock on an external keypad is turned on the num lock light on the computer is turned on When num lock on an external keypad is turned off the num lock light on the computer is turned off To turn num lock on or off on an external keypad as you work A Press the num Ik key on the external keypad not on the computer Using the keyboard 29 5 Multimedia Your computer may include the following e Integrated speaker s e Integrated microphone s e Integrated webcam select models only e Preinstalled multimedia software e Multimedia buttons or keys Using the media activity controls Depending on your computer model you may have the following media activity controls that allow you to play pause fast forward or rewind a media file e Media buttons e Media hot keys specific keys pressed in combination with the fn key e Media keys Audio On your HP computer you can play music kc s download and listen to music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devices such as s
105. rn on e The power lights are off To test the AC adapter EY NOTE The following instructions apply to computers with user replaceable batteries 1 Shut down the computer 2 Remove the battery on the computer Setting power options 41 3 Connect the AC adapter to the computer and then plug it into an AC outlet 4 Turn on the computer e If the power lights turn on the AC adapter is working properly e fthe power lights remain off the AC adapter is not functioning and should be replaced Contact support for information on obtaining a replacement AC power adapter Switchable graphics dual graphics select models only Select computers are equipped with either switchable graphics or dual graphics e Switchable graphics Supported by both AMD and Intel If your computer has AMD dynamic switchable graphics it supports only switchable graphics e Dual graphics Supported only by AMD If your computer has AMD Radeon dual graphics it supports only dual graphics Ey NOTE Dual graphics can be enabled only by full screen applications that use DirectX version 10 or 11 Ey NOTE To determine whether your computer supports switchable graphics or dual graphics see your notebook graphics processor configuration Intel HR Central Processing Units CPUs and AMD Trinity series Accelerated Processing Units APUs support switchable graphics AMD Trinity series A6 A8 and A10 APUs support dual graphics AMD Trinit
106. rvice cover toward the front of the computer 4 and then lift to remove the service cover 5 52 Chapter 8 Drives Replacing the service cover Replace the service cover after accessing the memory module slot hard drive regulatory label and other components 1 Tilt the service cover down to align the front edge of the service cover near the front edge of the computer 1 2 Insert the alignment tabs 2 on the front edge of the service cover with the notches on the computer 3 Slide the service cover toward the battery bay until the service cover snaps into place 4 With the battery bay toward you slide the service cover release latch to the left 3 and if you choose to insert and tighten the optional screw 4 to hold the service cover in place Slide the release latch to the right 5 to lock the service cover NOTE If you want to use the optional screw it is stored inside the service cover 5 Insert the battery see Inserting or removing the battery on page 39 Replacing or upgrading the hard drive Z CAUTION To prevent information loss or an unresponsive system Shut down the computer before removing the hard drive from the hard drive bay Do not remove the hard drive while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system
107. screen by using your fingers to control the pointer action The TouchPad supports a variety of gestures To use TouchPad gestures place two fingers on the TouchPad at the same time Ey NOTE TouchPad gestures are not supported in all programs To view the demonstration of a gesture 1 Click the Show hidden icons icon in the notification area at the far right of the taskbar 2 Click the Synaptics Pointing Device icon and then click Pointing Device Properties 3 Click the Device Settings tab select the device in the window that is displayed and then click Settings 4 Select the gesture to activate the demonstration To turn the gestures off or on 1 Click the Show hidden icons icon in the notification area at the far right of the taskbar 2 Click the Synaptics Pointing Device icon and then click Pointing Device Properties 3 Click the Device Settings tab select the device in the window that is displayed and then click Settings 4 Select the check box next to the gesture that you want to turn on or off 5 Click Apply and then click OK One finger slide The one finger slide lets you navigate around the screen e Place your finger on the TouchPad zone and slide your finger to move the on screen pointer in the direction you want the pointer to go 24 Chapter4 Navigating using the keyboard touch gestures and pointing devices Tapping To make an on screen selection use the Tap function on the TouchPad e Tap on
108. seated You will hear a sound when the device has been detected and a menu of options may be displayed Removing a memory card CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the memory card 1 Save your information and close all programs associated with the memory card 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar Then follow the on screen instructions 44 Chapter 7 External cards and devices 3 Press in on the card 1 and then remove it from the slot 2 On T 2z NOTE If the card does not eject pull the card out of the slot a Using ExpressCards select models only An ExpressCard is a high performance PC Card that is inserted into the ExpressCard slot ExpressCards are designed to conform to the standard specifications of the Personal Computer Memory Card International Association PCMCIA Configuring an ExpressCard Install only the software required for the card If you are instructed by the ExpressCard manufacturer to install device drivers e Install only the device drivers for your operating system e Do not install additional software such as card services socket services or enablers that are supplied by the ExpressCard manufacturer Using ExpressCards select models only 45 Inserting an ExpressCard CAUTION To prevent da
109. select models Only cseceeeeeeeeeeetneeeeeeeeeeeeenaaas 42 Using switchable graphics select models Only ccceceeeeeeeeeeeeeeeeeteeeeeeeeenaas 42 Using dual graphics select models only eeceeceeeeeeeeeeeeeeeeeceeeeeeeeeteeeeeeeeaas 43 7 External Cards and AOViCGS issieccscascscxcscices sce veddas cdeveeesas cczevebadiccdvansdd ace E aS A NE aaa 44 Using memory cards select models only aassssseeeecrrreeesssrrrssseseerrreaenrinnnasattinnnaaeinnnnnnaaatnanannaannanna 44 Insering a memory Card rerorasiieeio N a 44 Removing a memory card sssssssessssssrisssttttttttttt eee eeee eaters eeeeeaeeeeeeeeaeeeeeeeeaeeeeeeeeseeeeeseeaes 44 Using ExpressCards select models only ssaesssssseeerrreessrrnsseserneesnnnsnsennrreannannaaatannnaannanaaatnanaeaenanna 45 Configuring an ExpressCard szcesssiveveccstavsccdecetsindsadenssasleceesee aiai iaieiiea 45 Inserting an ExpressCard ccccececeeeeeeeeeeeeeeceeeeeeeeeeeeeeeeeeseeeaeeeeeeseeeeaeeeeeeseeeeaeeeeeseeenaeenes 46 Removing an ExpressCard c ivcccveniiceviceibieee TEENETE EEE 47 Using smart cards select models Only csccccieessececiveievaaen ctededvevanasceneetueretanctadicereacdadeeneuendasasnweaeatatbers 47 Inserting a smart card ou eeeeeeeee eee eeeeeeee eee eeeeeeeeeeeeeeeeeeeeeseeeaaeeeeeseeeeaaeeeeeeeeaaaeeeeseeenaaeees 48 Removing a Smart CAN ecreis nat E EEEE TA 48 Usmga USB dOviCE orireiresoniri sii ranira ETRA EEEE ESENE AE 48 Connecti
110. st purchase Windows 7 operating system media to reboot the computer and repair the operating system For additional information see Using Windows 7 operating system media on page 76 Using the Windows recovery tools Using the Windows recovery tools you can e Recover individual files e Restore the computer to a previous system restore point e Recover information using recovery tools EY NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support select Start gt Help and Support EY NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support To access Help and Support select Start gt Help and Support To recover information you previously backed up 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using Startup Repair follow these steps Performing a system recovery 75 A CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed
111. sttnnnnnttennsssttnnnn nne enn 31 Webcam select models only asssseeeessrrressesrrnneressnnnsertrnnaaaarnnnnnaaatttanenaddtanaaaatananaaannannnaaaaaaanaaa danna 31 VIGE E E T E E E E NE 32 MGA meae a a AA aae AAA A 32 TOOGE DON aeneae a E A AE Rat 32 DisplayPort select models only seessisicirereereniiiiiinnana ninne dunkin AANEEN EEEN REER EE 33 Intel Wireless Display select models only esesssssssssrrrssssseerrrsssssrtrrrsssttnrnnsssseennnnnsnne 34 6 POWER Mand gomil siacviccses vedi caceazs cadicacetis mincnnedvs manonees a meee eae ee ee 35 shutting down the COMPUTER ucoccececanicnteri inon ae a E EET EEEE 35 Setting power options ccececeeeececcceeee cece eee eee ee ceaeeaaeaeeeeeeeeeeeeeeseceasaacaaeaaeeeeeeeeeeeeeseeseesiccuesaeeeeeeeees 35 Using POWeEr SAaVING states oarretan e EEANN ESAE AAA AEREN 35 Intel Rapid Start Technology select models Only eeeeeeeeeeeeeeeeeeeeeeeeenteeees 36 vi Initiating and exiting Sleep 2 eee e ee eeeeeeee eter eeeeeeaeeeeeteeeeeaeeeeeeteeenaaeeeees 36 Initiating and exiting Hibernation ee ceeeee cece eee eeeeeeeeeeeeeeeneeeeeeteeenaeeeees 36 Using the power meter and power settings 0 0 00 cceeeceeeeeeeeeeeeeeeeeetteeeeeeeenaaes 37 Setting password protection ON wakeup eeeeeeeeeeeeeeeeeeeeeeeeeeteeeteeeeneeeneees 37 Using battery POWER ii 5i6 tecssssdeecevviseacendveiasdassiedyidadaceteeesdaaaecegven sh stndeesdayasatedsade iacebes
112. t and HP PC Hardware Diagnostics UEFI To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup Ey NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 a oP P P Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter
113. t go to http www hp com go contactHP For worldwide support go to http Awelcome hp com country us en wwcontact_us html Chapter 1 Welcome Proper workstation setup posture health and work habits Electrical and mechanical safety information HP support telephone numbers Support information Ordering parts and finding additional help Accessories available for the device Resources For information about Limited Warranty Warranty information To access this guide select Start gt Help and Support gt User guides gt View Warranty Information p Go to http www hp com go orderdocuments You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provide a printed HP Limited Warranty in the box For some countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to e North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA e Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy of your warranty please include your product number warranty period found o
114. ted signals Take the following precautions to protect your WLAN e Use a firewall A firewall checks both data and requests for data that are sent to your network and discards any suspicious items Firewalls are available in both software and hardware Some networks use a combination of both types e Use wireless encryption Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network For more information access Help and Support by selecting Start gt Help and Support 18 Chapter 3 Connecting to a network Connecting to a WLAN To connect to the WLAN follow these steps 1 Turn on the computer Be sure that the WLAN device is on If the device is on the wireless light is on If the wireless light is off press the wireless button Ey NOTE On some models the wireless light is amber when all wireless devices are off 2 Click the network status icon in the notification area at the far right of the taskbar Select a WLAN to connect to 4 Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click OK to complete the connection Ey NOTE If no WLANs are listed you may be out of range of a wireless router or access point Ey NOTE If you do not see the WLAN you want to connect to click Open Network and Sharing Center and then click Set up a new connection or network A list of options is displayed
115. ted injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 2 NOTE The fan in the computer starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during operation Resolving issues 91 An external device is not working Follow these suggestions if an external device does not function as expected Turn on the device according to the manufacturer s instructions Be sure that all device connections are secure Be sure that the device is receiving electrical power Be sure that the device especially if it is older is compatible with the operating system Be sure that the correct drivers are installed and updated The wireless network connection is not working If a wireless network connection is not working as expected follow these suggestions To enable or disable a wireless or wired network
116. ter and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys select Set DriveLock Password and then press enter Use the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Change Password When prompted type your current password and then press enter When prompted type a new password and then press enter When prompted type the new password again to confirm and then press enter To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Removing DriveLock protection To remove DriveLock protection in Computer Setup follow these steps 1 a e Pop 9 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt DriveLock and then press enter Enter the BIOS Adm
117. ternal AC adapter Battery light power and the battery is charged from 90 to 99 percent Off The battery is fully charged 4 Hard drive light K0 Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive Chapter 2 Getting to know your computer Component 1 Memory card reader Description Reads data from and writes data to memory cards such as Secure Digital SD 2 Q Audio out headphone jack Audio in microphone jack Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio Also connects an optional headset microphone WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access the user guides select Start gt Help and Support gt User guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 3 USB 3 0 port Connects an optional USB device NOTE For details about different types of USB ports see Using a USB device on page 48 4 Optical drive select models only Reads and writes select models only to an
118. ternal optical drive CD DVD and Blu ray e MultiBay device Using the docking connector select models only The docking connector connects the computer to an optional docking device An optional docking device provides additional ports and connectors that can be used with the computer Ey NOTE The following image may look slightly different than your computer or docking device 50 Chapter 7 External cards and devices 8 Drives Handling drives A CAUTION Drives are fragile computer components that must be handled with care Refer to the following cautions before handling drives Do not drop a drive place items on it or expose it to liquids or temperature or humidity extremes Observe these precautions when handling drives e Before removing or installing a drive shut down the computer If you are unsure whether the computer is off in the Sleep state or in Hibernation turn the computer on and then shut it down through the operating system e Before handling a drive discharge static electricity by touching the unpainted metal surface of the drive e Do not touch the connector pins on a removable drive or on the computer e Do not use excessive force when inserting a drive into a drive bay e When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media e Ifa drive must be mailed place the drive in a bubble pack mailer or other suitable protective
119. terrents may not prevent a product from being mishandled or stolen Ey NOTE Before you send your computer for service back up and delete confidential files and remove all password settings Ey NOTE Some features listed in this chapter may not be available on your computer Ey NOTE Your computer supports Computrace which is an online security based tracking and recovery service available in select regions If the computer is stolen Computrace can track the computer if the unauthorized user accesses the Internet You must purchase the software and subscribe to the service in order to use Computrace For information about ordering the Computrace software go to the HP website at http hp pt absolute com Computer risk Unauthorized use of the computer Unauthorized access to Computer Setup f10 Unauthorized access to the contents of a hard drive Security feature HP Client Security in combination with a password smart card contactless card registered fingerprints or other authentication credential BIOS administrator password in Computer Setup DriveLock password or Automatic DriveLock password in Computer Setup Unauthorized startup from an optional external optical drive select models only optional external hard drive select models only or internal network adapter Boot options feature in Computer Setup Unauthorized access to a Windows user account Windows user password Unauthorized ac
120. that you can safely delete to free up disk space and help the computer to run more efficiently To run Disk Cleanup 1 Click Start gt All Programs gt Accessories gt System Tools gt Disk Cleanup 2 Follow the on screen instructions Using HP 3D DriveGuard select models only HP 3D DriveGuard protects the hard drive by parking the drive and halting data requests under either of the following conditions e You drop the computer e You move the computer with the display closed while the computer is running on battery power A short time after the end of one of these events HP 3D DriveGuard returns the hard drive to normal operation NOTE Because solid state drives SSDs lack moving parts they do not require HP 3D DriveGuard protection Ey NOTE Hard drives in the primary hard drive bay or in the secondary hard drive bay are protected by HP 3D DriveGuard Hard drives in an optional docking device or connected to a USB port are not protected by HP 3D DriveGuard To check the 3D DriveGuard status hover over the 3D DriveGuard icon located in the notification area at the far right of the taskbar For more information see the HP 3D DriveGuard software Help For more information see the HP 3D DriveGuard software Help Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and or the drive in a secondary hard drive bay select models onl
121. ting devices 27 Using the keyboard The keyboard and mouse allow you to type select items scroll and to perform the same functions as using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions y NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section Identifying the hot keys A hot key is a combination of the fn key and either the esc key or one of the function keys y NOTE For more information on hot key locations see Getting to know your computer on page 4 To use a hot key A Briefly press the fn key and then briefly press the second key of the hot key combination Hot key combination Description fnt esc Displays system information fn f3 Initiates Sleep which saves your information in system memory The display and other system lt components turn off and power is conserved To exit Sleep briefly press the power button CAUTION To reduce the risk of information loss save your work before initiating Sleep fn f4 Switches the screen image among display devices connected to the system For example if a Il monitor is connected to the computer fn f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor Most external monitors receive video information on the computer using the external
122. ve all discs and all external media cards such as digital storage cards from the computer Turn off and then disconnect all external devices Shut down the computer e Take along a backup of your information Keep the backup separate on the computer e When traveling by air carry the computer as hand luggage do not check it in with the rest of your bags CAUTION Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives e If you plan to use the computer during a flight listen for the in flight announcement that tells you when you are allowed to use your computer In flight computer use is at the discretion of the airline e __If you are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE If the computer has a wireless device installed the use of these devices may be restricted in some environments Such restrictions may apply onboard aircraft in hospitals near explosives and in hazardous locations If you are uncertain of the policy that applies to the use of a particular device ask for authorization to use your computer before you turn it on e If you are traveling internationally follow these suggestions Check the computer related customs regulati
123. ver Service cover release latch Releases the service cover on the computer Bottom 13 Component 8 Vents 3 Description Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 9 ty Imo Service cover Provides access to the hard drive bay the wireless LAN WLAN module slot the WWAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support To access Help and Support select Start gt Help and Support 14 Chapter 2 Getting to know your computer 3 Connecting to a network Your computer can travel with you wherever you go But even at home you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection This chapter will help you get connected to that world Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires Your computer may be equipped with one or more of the f
124. ware enables you to experiment with the following features e Capturing and sharing video e Streaming video with instant message software e Taking photos Webcam select models only 31 Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network To enhance your viewing enjoyment use one of the video ports on the computer to connect an external monitor or projector Your computer has one or more of the following external video ports e VGA e ThunderBolt e DisplayPort iy IMPORTANT Be sure that the external device is connected to the correct port on the computer using the correct cable Check the device manufacturer s instructions if you have questions E NOTE Refer to the Getting to know your computer on page 4 section for information about your computer s video ports VGA The external monitor port or VGA port is an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer A To connect a VGA display device connect the device cable to the external monitor port Thunderbolt The Thunderbolt port connects an optional high resolution display device or a high performance data device This port delivers higher performance than the VGA external monitor port and improves digital connectivity
125. y is parked To determine whether a 56 Chapter 8 Drives drive is currently protected or whether it is parked view the icon on the Windows desktop in the notification area at the far right of the taskbar or in the Mobility Center Ifthe software is actively protecting the drive a green check mark KA is superimposed over the icon If the software has been disabled a no symbol o is superimposed over the icon If the software has parked the drive due to a shock event an orange cone 5 is superimposed over the icon Using RAID select models only Redundant Arrays of Independent Disks RAID technology allows a computer to use two or more hard disks at the same time RAID treats multiple drives as one contiguous drive either through hardware or software settings If multiple disks are set up to work together in this fashion they are referred to as a RAID array For more information see the HP website To access the latest user guides contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Using RAID select models only 57 9 Security Protecting the computer Standard security features provided by the Windows operating system and the non Windows Computer Setup utility BIOS can protect your personal settings and data from a variety of risks Ey NOTE Security solutions are designed to act as deterrents These de
126. y series A4 APUs do not support dual graphics Both switchable graphics and dual graphics offer two modes for processing graphics e Performance mode Runs application with optimal performance e Power Saving mode Conserves battery life To manage your AMD graphics settings 1 Open the Catalyst Control Center by right clicking on the Windows desktop and then select Configure Switchable Graphics 2 Click the Power tab and then select Switchable Graphics Using switchable graphics select models only Switchable graphics allow you to switch between Performance mode and Power Saving mode To manage your switchable graphics settings 1 Right click on the Windows desktop and then select Configure Switchable Graphics 2 Click the Power tab and then select Switchable Graphics Switchable graphics assigns individual applications to either Performance mode or Power Saving mode based on power requirements You can also manually modify the settings for an individual application by locating the application under Recent Applications drop down menu or by clicking Browse located below Other Applications You can switch between Performance mode and Power Saving mode Ey NOTE For more information see the switchable graphics software Help 42 Chapter6 Power management Using dual graphics select models only If your system is equipped with dual graphics two or more added Graphics Processing Units GPUs you can enable AM

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