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HP Z Z820

1. Linux configurations The COA Windows 7 label and GML Windows 8 are typically located near the serial number label Some workstations have this label on the bottom panel For information on running Linux on HP workstations go to http www hp com Chapter 1 Locating HP resources linux then select Linux on Workstations from the list on the left Support Table 1 2 Support Topic Location Product support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can e Chat online with an HP technician e Obtain email support e Find support telephone numbers e Locate an HP service center HP Support HP Support Assistant is an HP application that helps you maintain the performance of your Assistant workstation and resolve problems through automated updates and tune ups built in diagnostics and Windows 7 guided assistance only To access HP Support Assistant double click the HP Support Assistant icon on your desktop NOTE HP Support Assistant is pre installed on select HP workstations running Windows 7 HP Support Assistant is not available on workstations running Linux or Windows 8 Warranty To locate base warranty information see http www hp com support warranty lookuptool information To locate an existing Care Pack see http www hp com go lookuptool To extend a standard product w
2. Plug the monitor into a different video port on the computer if one is available Alternatively replace the monitor with a monitor that you know is working properly Verify that the computer and monitor are plugged into a working electrical outlet Verify that the monitor is turned on and the green monitor light is on Turn up the brightness and contrast controls of the monitor if the monitor is dim If the internal display on an all in one computer is blank open the computer and make sure the graphics card is properly installed Upgrade the BIOS A new release of the BIOS might have been released that supports new features or fixes your problem For more detailed information see the troubleshooting chapter in the Maintenance and Service Guide at http www hp com support workstation_manuals Customer self repair Under the Customer self repair program you can order a replacement part and install the part without onsite HP technical assistance Customer self repair may be required for some components See http www hp com go selfrepair for information on the program A NOTE Some components are not eligible for customer self repair and must be returned to HP for service Call HP Support for further instructions before attempting to remove or repair these components Other troubleshooting options The following additional troubleshooting techniques and tools are located in the Maintenance and Service Guide at http
3. www hp com support workstation_manuals POST Error Codes Diagnostic LEDs and audible beep codes Troubleshooting scenarios and solutions HP Vision Diagnostics Z420 Z620 Z820 HP PC Hardware Diagnostics Z220 SFF and Z220 CMT 54 Chapter8 Diagnostics and Minor Troubleshooting 9 Routine Care General cleaning safety precautions e Never use solvents or flammable solutions to clean the computer e Never immerse any component in water or cleaning solutions apply any liquids to a clean cloth and then use the cloth on the component e Always unplug the computer before cleaning the keyboard mouse or air vents e Always disconnect the keyboard before cleaning it e Wear safety glasses equipped with side shields when cleaning the keyboard Cleaning the chassis e Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer e Toremove light stains or dirt use plain water with a clean lint free cloth or swab e For stronger stains use a mild dish washing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water e For stubborn stains use isopropyl rubbing alcohol No rinsing is required because the alcohol evaporates quickly and does not leave a residue e After cleaning always wipe the computer with a clean lint free cloth e Occasionally clean the air vents on the computer Lint and other foreign matter can block t
4. 2 Install the Hardware Enabling Drivers HP recommends installing all available drivers 3 You can download applications that came with the workstation at http www hp com A NOTE For more information on using the restore media refer to the white paper Restoring Windows 7 on the HP Z420 Z620 and Z820 Using HP OS DVD and Driver DVD This white paper can be found on http Awww hp com support 36 Chapter4 Setting up backing up restoring and recovering Windows 7 5 Setting up and restoring Windows 8 This chapter provides setup and update information for the Windows 8 operating system It includes these topics Topics Additional information on page 37 Backup and recovery in Windows 8 on page 38 E NOTE After you set up the operating system you should make sure that the latest BIOS drivers and software updates are installed on the workstation Refer to the chapter on updating the workstation A CAUTION Do not add optional hardware or third party devices to the HP workstation until the operating system is successfully installed Adding hardware might cause errors and prevent the operating system from installing correctly Additional information Additional information is available in the online help after you customize the operating system Setting up the Windows 8 operating system The first time you turn on the computer you can customize the operating system If you are connected
5. Er NOTE When calling in for service or support you might be asked for the product number example PS988AV of the computer If the computer has a product number it is generally located next to the 10 or 12 digit serial number of the computer EA NOTE On most models the serial number and product number labels can be found on the top or side panel and at the rear of the computer tower and desktop configurations or on a pull out card on the side of the display all in one configurations For a listing of all worldwide support phone numbers go to http www hp com support select your region and click Connect with HP in the upper right corner Calling support 49 Locating ID labels To assist in troubleshooting product serial and authentication numbers are available on each computer e Al workstations have a serial number unique for each workstation and product number Have these numbers available when you contact support e The Certificate of Authentication COA is used for Windows 7 preinstalled systems only e The Genuine Microsoft Label GML is used for Windows 8 preinstalled systems only e A service label shows the build ID and Feature Byte strings which are needed for system board replacement In general these labels can be found in the top rear or bottom of the chassis tower and desktop configuration your computer might look different Figure 8 1 Tower and desktop label locations h Ad s EA E
6. Operating Random 0 5g rms 5 300 Hz Non Operating random 2 0g rms 10 500 Hz NOTE Values do not indicate continuous vibration Product specifications 19 3 Setting up the workstation This chapter describes how to set up your workstation Topics Ensuring proper ventilation on page 20 Setup procedures on page 22 Adding monitors on page 23 Converting to desktop configuration Z220 CMT and Z420 on page 29 Ensuring proper ventilation Proper ventilation for the system is important for workstation operation Follow these guidelines e Operate the workstation on a sturdy level surface e Provide at least 15 24 cm 6 inches of clearance at the front and back of the workstation Workstation models vary Figure 3 1 Proper workstation ventilation 15 24cm 6 e Ensure that the ambient air temperature falls within the environmental specifications listed in this document 20 Chapter 3 Setting up the workstation 9 E NOTE The ambient upper limit of 35 C 95 F only good up to 1524 m 5000 ft elevation There is a 1 C 33 8 F per 304 8 m 1000 ft derating above 1524 m 5000 ft So at 3 048 m 10 000 ft the upper ambient air temperature limit is 30 C 86 F For cabinet installation ensure adequate cabinet ventilation and ensure that the ambient temperature within the cabinet does not exceed specified limits Never restrict the incoming or outgoing air
7. http Avww hp com go sml Subscriber s Choice is an HP program that allows you to sign up to receive driver and software alerts proactive change notifications PCNs the HP newsletter customer advisories and more Sign up at www hp com united states subscribe gateway jumpid go subscribe gate1 Technical specifications The Product Bulletin contains QuickSpecs for HP Workstations QuickSpecs include information about the operating system power supply memory CPU and many other system components To access the QuickSpecs see http www hp com go quickspecs Customer Advisories Security Bulletins and Notices Chapter 1 Locating HP resources To find advisories bulletins and notices 1 See http Awww hp com go workstationsupport 2 Select the desired product 3 From the Resources section select See more 4 Use the scroll bar to select Customer Advisories Customer Bulletins or Customer Notices Product diagnostics Table 1 4 Product diagnostics Topic Windows 7 Diagnostics tools e HP Vision Diagnostics Z420 Z620 Z820 e HP PC Hardware Diagnostics Z220 SFF Z220 CMT Location The HP Vision Diagnostics utility is pre installed on select Windows 7 workstations The HP PC Hardware Diagnostics tool is pre installed on Windows 7 workstations Additional information is located in the Maintenance and Service Guide for your workstation on the web at http www hp com s
8. 2 l Power button 6 e Headphone connector 3 Ke Hard drive activity light 7 H Microphone connector CH Ge or 4 geen USB 2 0 port 1 black 8 O IEEE 1394a FireWire connector 16 Chapter2 Workstation features HP Z820 Workstation rear panel Figure 2 10 Rear panel components Table 2 10 Component descriptions 1 Power cord connector 9 SSS USB 3 0 ports 2 blue 2 5 PS 2 mouse connector green 10 t USB 2 0 ports 4 black 3 xe Audio line in connector blue 11 gt Audio line out connector green RJ 45 network connectors 2 orange 4 d 12 A Microphone connector pink Top connector is AMT enabled 5 Kon ge 394a FireWire connector 13 PS 2 keyboard connector purple 6 Security slot 14 Rear power button 7 Graphics card connector s 15 eon ps STEE 8 lolol Serial connector teal blue HP Z820 Workstation components 17 Product specifications Workstation weights and dimensions ss HP Z220 HP Z220 Characteristic SFF CMT HP Z420 HP Z620 HP Z820 Standard 7 5 kg 11 6 kg 13 2 kg 17 9 kg 26 6 kg configuration 16 53 Ib 25 57 Ib 29 10 Ib 39 46 Ib 58 64 Ib Weight Minimum 6 6 kg 10 6 kg 12 5 kg 15 5 kg 24 0 kg 9 configuration 14 55 Ib 23 37 Ib 27 56 Ib 34 17 Ib 52 91 Ib Maximum 8 4 kg 14 7 kg 17 7 kg 22 6 kg 32 0 kg configuration 18 52 Ib 32 41 Ib 39 02 Ib 49 82 Ib 70 55 Ib Height 33 8 cm 44 8 cm 44 76 cm 44 45 cm 44 4 cm 9 13 3 in 17 6 in 17 6
9. components for the computer see http partsurfer hp com Z220 SFF Workstation front panel Figure 2 1 Front panel components Table 2 1 Component description Optional media card reader shown 1 Optical drive S or optional second hard disk drive 2 l Power buti 6 E drive or optical drive activity 3 USB 2 0 ports 4 black 7 Q Headphones connector a Microphone or headphones connector 4 Y 1 software selectable default mode is microphone Chapter 2 Workstation features Z220 SFF Workstation rear panel Figure 2 2 Rear panel components Table 2 2 Component descriptions 1 d RJ 45 network connector 7 HD DisplayPort DP 2 lolo Serial port 8 O VGA monitor blue 3 RS PS 2 mouse connector green 9 Ee connector 4 Power cord connector 10 aa Audio line out connector green 5 USB 2 0 ports 2 back 11 Dein Audio line in connector blue 6 ss USB 3 0 ports 4 blue NOTE The labels for the rear panel connectors use industry standard icons and colors E NOTE The DP and VGA ports are not supported when the system is configured with Intel Xeon E3 12x0 v2 processors Also if a discrete graphics card is installed these ports are disabled by default ES NOTE Simultaneous usage of integrated Intel HD graphics and discrete graphics cards in order to drive more than two displays can be enabled using the Computer F10 Setup Utility However HP recommends usi
10. hints If you encounter a problem with the workstation monitor or software the following general suggestions might help you isolate and focus on the problem before taking further action At startup Verify that the workstation and monitor are plugged into a working electrical outlet Remove all optical discs and USB drive keys from the drives before powering on the workstation Verify that the workstation is turned on and the power light is on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on your system by visiting http www hp com go quickspecs Verify that the monitor is turned on and the green monitor light is on Turn up the brightness and contrast controls of the monitor if the monitor is dim If the workstation has multiple video sources and only a single monitor the monitor must be connected to the source selected as the primary VGA adapter During startup the other monitor connectors are disabled if the monitor is connected to one of these ports it will not function after Power on Self Test POST You can select the default VGA source in Computer Setup F10 During operation Look for blinking LEDs on the workstation The blinking lights are error codes that will help you diagnose the problem Refer to the Diagnostic lights and audible beep codes section in the Maintenance and Service Guide for your workstation for information o
11. mw E EA E Zu s i Ei Locating warranty information To locate base warranty information see http Awww hp com support warranty lookuptool To locate an existing Care Pack see http www hp com go lookuptool To extend a standard product warranty visit http www hp com hps carepack HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty HP troubleshooting resources and tools This section provides information on HP Support Assistant HPSA online support and helpful hints for troubleshooting HP Support Assistant HPSA HPSA which is available on select workstations running Windows 7 helps you maintain workstation performance and resolve problems HPSA provides automated updates onboard diagnostics product information and guided assistance to help maintain optimum workstation performance To access HPSA click Start gt All Programs gt HP Help and Support gt HP Support Assistant 50 Chapter 8 Diagnostics and Minor Troubleshooting d NOTE HP Support Assistant is not available on Linux or Windows 8 Online support Online access and support resources include web based troubleshooting tools technical knowledge databases driver and patch downloads online communities and product change notification services The following websites are also available to you http www hp com useful product information http www hp com support works
12. number as follows 1 Go to Start gt All Programs gt Accessories gt System Tools gt System Information 2 In the right pane find the line with BIOS Version Date 3 Note the BIOS version and date and compare it with the versions that appear on the HP website In Windows 8 you can also find the BIOS version number as follows 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings gt Change PC Settings Operating systems Chapter 1 Locating HP resources For additional information on e Operating systems supported on HP workstations go to http www hp com go wsos e Windows operating systems go to http www microsoft com support e Linux operating systems go to http www hp com linux Workstation features For complete and current information on supported accessories and components for your workstation see http partsurfer hp com Topics HP Z220 SFF Workstation components on page 8 HP Z220 CMT Workstation components on page 10 HP Z420 Workstation components on page 12 HP Z620 Workstation components on page 14 HP Z820 Workstation components on page 16 Product specifications on page 18 8 HP Z220 SFF Workstation components This section describes the HP Z220 Small Form Factor SFF Workstation components For complete and current information on supported accessories and
13. other details Matching graphics cards to monitor connectors The following table describes monitor configuration scenarios Monitor connector Graphics card interface connector VGA Dual Link DisplayPort DVI DP DisPLaYPorT DisplayPort to VGA adapter sold separately DP to DVI adapter DP to DL DVI DP to HDMI DP cable adapter adapter DVI I wHITE DVI to VGA adapter or DVI I cable DVI D cable DL DVI cable VGA BLUE No adapter required DVI I to VGA adapter is required DMS 59 to VGA adapter DMS 59 to DVI adapter DMS 59 to DP adapter This interface is a dual monitor graphics interface card that supports two VGA or two DVI monitors E NOTE HP graphics cards include monitor cable adapters unless otherwise indicated DisplayPort cards have the highest performance VGA graphics cards have the lowest Identifying monitor connection requirements The following are various scenarios for connecting monitors See Matching graphics cards to monitor connectors on page 25 for more information about the different graphic cards Adding monitors 25 e Graphics card with DisplayPort output If the graphics card has four DisplayPort outputs you can connect a monitor to each connector Use the proper adapters if required e Graphics card with DVI output If you have a PCle graphics card with two DVI outputs you can connect a monitor to each connector Us
14. to the Internet Microsoft activates your operating system This process takes about 15 to 30 minutes Carefully read and follow the instructions on the screen We recommend that you register your computer with HP so you can receive important software updates facilitate support questions and sign up for special offers You can register your computer with HP using the Register with HP app on the Start screen AN CAUTION After the initial setup process has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during this process may damage the software that runs the computer or prevent its proper installation Er NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information From the Start screen type help and then select Help and Support Additional information 37 Downloading Windows 8 updates Microsoft may release updates to the operating system To help keep the computer running optimally HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer Run Windows Update as soon as possible after you set up your computer 1 Point to the upper right or lower right corner of the Start screen to display the char
15. 2 in 17 50 in 17 5 in Chassis dimensions nati 10 0 cm 17 8 cm 17 78 cm 17 15 cm 20 3 cm Tower configuration 3 95 in 7 0 in 7 00 in 6 75 in 8 0 in Depth 38 1 cm 45 4 cm 44 50 cm 46 48 cm 52 5 cm P 15 0 in 17 9 in 17 53 in 18 30 in 20 7 in Height 10 0 cm 17 8 cm 17 78 cm 17 15 cm 20 3 cm g 3 95 in 7 0 in 7 00 in 6 75 in 8 0 in Chassis dimensions Width 33 8 cm 44 8 cm 44 76 cm 44 45 cm 44 4 cm Converted desktop 13 3 in 17 6 in 17 62 in 17 50 in 17 5 in configuration Depth 38 1 cm 45 4 cm 44 50 cm 46 48 cm 52 5 cm P 15 0 in 17 9 in 17 53 in 18 30 in 20 7 in 18 Chapter2 Workstation features Environmental specifications Table 2 11 HP Workstation environmental specifications Characteristic Temperature HP Z220 SFF Z220 CMT Z420 Z620 and Z820 Workstations Operating 5 C to 35 C 40 F to 95 F Non operating 40 C to 60 C 40 F to 140 F NOTE Derate by 1 C 1 8 F for every 305 m 1 000 ft altitude over 1 524 m 5 000 ft Humidity Operating 8 to 85 relative humidity non condensing Non operating 8 to 90 relative humidity non condensing Altitude Operating 0 to 3 048 m 10 000 ft Non operating 0 to 9 144 m 30 000 ft Vibration Operating sine 40g 2 3ms Non operating e sine 160 cm s 2 3ms 100g e square 422 cm s 20g NOTE Values represent individual shock events and do not indicate repetitive shock events
16. 220 SFF Workstation front panel cccccceccecceeeeeeeeeeeeeceeeeaaecaeeeeeeeeeeeeeeeeeeeeeseeseneieaeeees 8 Z220 SFF Workstation rear panel ccceceeeeeeeececceeceeeeeeeeeeeeeeeeeeaaeaaeaeceeeeeeeeeeeeseetsenseaeess 9 HP Z220 CMT Workstation Components 10 HP Z220 CMT Workstation front panel ccccccceeceeeeeeeeeeeeececeeaeaaesaeeeeeeeeeeeeeeeeeteeeeeees 10 HP Z220 CMT Workstation rear Danel 11 HP Z420 Workstation components sssssssesstserttttetssttetttttt inttr nnet e rrtt tE EEEE EEEEESEE ESEE EEEEEEE EEEn nE EEEn EEEE 12 HP Z420 Workstation front panel 0 ccccccecceceeeeeeeeeceeccaeeeeeeeeeeeeeesecaeaaecaeeaeeeeeeeeeeeeeeeees 12 HP Z420 Workstation rear panel ccceeeeeeeeeeeeeeeneecaeceeeeeeeeeeeseeseceaaaaesaeeeeeeereeeeeeeeeneeea 13 HP Z620 Workstation Component sirsiran a a aa a a aa i aaa 14 HP Z620 Workstation front panel 0 ccccccecceceeeeeeeeceeeneaeeeeeeeeeeeeeesecaeaaecaeeaeeeeeeeeeeeeesseees 14 HP Z620 Workstation rear panel ccceceeeeeeeeeeeeeneecaeceeeeeeeeeeeeeeseneaaeaesaeeeseeeeeeeeeeeeenenea 15 HP 2820 Workstation COMpONENHS e sreininisioiaan naai a aa a i aa 16 HP Z820 Workstation front panel ccccccecceceeeeeececeeeneaeeeeeeeeeeeeeeseceaaecaeeeeeeeeeeeeeeeeeneees 16 HP Z820 Workstation rear panel ccceceeeeeeeeeeeeeecaeeeeeeeeeeeeeseeseceaaeaesaeeeeeeeeeeeeeetennenea 17 Klee ee e EE 18 Workstation weights and dimens
17. Agree to accept the terms of the license agreement Download the software ISO image and save it on a disc This disk is your HP driver disc Setting up Red Hat Enterprise Linux HP Z series Workstations are certified and supported on RHEL streams appropriate to the hardware technology For details of RHEL support for a particular platform see the Hardware Support Matrix for HP Linux Workstations at http www hp com support linux_hardware_matrix For information about Red Hat certifications on HP workstations go to https hardware redhat com HP Installer Kit for Linux HPIKL 43 HPIKL driver disc Recent versions of Red Hat Linux typically require only driver updates with minor fixes to support HP workstations These releases can usually be supported with the HPIKL driver disc which can be used as a post installation utility for the standard Red Hat Linux install After you complete the standard Red Hat install and restart the system a Red Hat Geet boor utility runs After you specify a number of settings such as the security level time and date root password user accounts the utility lets you to load additional disc The driver disc is used during this phase All content added by HP is in the HP directory on the disc You can use it to build your own image or to browse the HP content A NOTE Some installations may encounter problems if they are performed with a DisplayPort connection to the monitor This is because
18. Determining the current BIOS version To determine the current BIOS version 1 Press Esc during power up 2 Press F10 to enter the F10 Setup utility 3 Select File gt System Information Note the workstation BIOS version and compare it with the BIOS versions that appear on the HP website d i E NOTE For procedures for upgrading the BIOS as well as the F10 Setup utility BIOS Menu settings are located in the Maintenance and Service Guide at http www hp com support workstation manuals Updating the workstation after first boot 47 Upgrading BIOS To find and download the latest available BIOS which includes the latest enhancements 1 Go to http www hp com go workstationsupport Select Download Drivers and Software from the left menu column under Tasks Follow the instructions to locate the latest BIOS available for the workstation e amp p If the BIOS on the website is the same as the version on your system no further action is required 5 Ifthe BIOS on the website is a version later than the one on your system download the appropriate version for the workstation Follow the instructions in the release notes to complete the installation Upgrading device drivers If you install a peripheral device such as a printer display adapter or network adapter confirm you have the latest device drivers loaded If you purchased your device through HP visit the HP website to download the latest drivers for your d
19. S EE 47 Determining the current BIOS Version 0 0 0 cceceeeeeeeeeeenteeeeeeeeeaeeeeeeeeeaaaeeeeeeeeeiaeeeeeseeeaees 47 Upgrading BIOS EE 48 Upgrading ge ETH 48 8 Diagnostics and Minor Troubleshooting c cc s csccedcccesssccededceies dsccecdacseastsccesctedebesonceedsaiih shscoendinacbedcoecsheeesdoeededit 49 Calling SUPPOME inanin andada a a eE E casa Gane fo sasdatu ea daca A Ra 49 Locating ID labels cc eceeeeeeeeeeee eee eeeeeee ee eee eeeeeaeeeececeeaeeeeseeeeaeeeeeeeeeaaeeeeseeeaaeeeeseeaaaeeeseeaeeeeeeeeaaes 50 Locating Warranty IMPOrMAllOM sree E A 50 HP troubleshooting resources and tOOls cc cceeeeceeeeeeeeeeeeceeeeeeeeeeeeneeeeeeeeeseeeeeeeeeeeeseeeeaaeeeeeeseeeaees 50 HP Support Assistant HPSA 0 cceceeeeeeeeeeeeeeeeeeeeeeeeeeeaaaeeeeeeseeeaaaeeeeeeeeeenaaeeeeeeeeennaaees 50 Online SUP POM sasssa ae a a EES cadaaseuncegenaaaaananye 51 Troubleshooting a problem oessccsuissrisssirnieceripicinrvienneit nisen na E Ea 52 Instant Support and Active Chat 52 Customer Advisories Customer and Security Bulletins and Customer Kee 52 Product Change Notifications 0 0 0 0 cceceeeeeeeeeenceeeeeeeeeneeeeeseeeaeeeeeeeenaeeeeeeeeaaes 52 ellen TC 53 e ln Te EE 53 During OPeratiOn secesie ae AE EARE RE 53 STE ee 54 Other troubleshooting Options sossen a a aA 54 o EE 55 General cleaning safety precautions aesseeseesrrsceesrreseeeerrrearinnrnsstadnnnndatnnnnnaatdaaanaantanaaaaeaan naidaan 55 Cleaning he EE 55 Clean
20. anty HP provides software configuration and installation support for certified versions of Red Hat Linux for up to 90 days from date of purchase 44 Chapter6 Setting up and restoring Linux Setting up SUSE Linux Enterprise Desktop SLED HP offers a 64 bit SLED 11 preload on some Z series Workstations and supports 64 bit SLED 11 on other workstations Various versions of SLED are certified and supported by SUSE on HP workstations For more information refer to the SUSE certification bulletin search page at http developer novell com yessearch Setting up preloaded SLED To set up SLED on systems preloaded with the operating system 1 Start the workstation 2 When prompted enter the workstation installation settings password network graphics time keyboard settings and SUSE Customer Center Configuration 9 E NOTE You can activate your SUSE subscription from the SUSE Customer Center Configuration screen To view the full SUSE Customer Center documentation go to http www suse com documentation and select your operating system Installing SLED with the DVD Installer Kit 1 If an HP driver disc did not come with your workstation create one see HP Installer Kit for Linux HPIKL on page 43 2 Install the operating system using the discs included in the SUSE box set 3 After successfully installing the operating system reboot the workstation Insert your HP driver disc The HPIKL installation soft
21. arranty see http h20219 www2 hp com services us en warranty carepack overview html HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty You can find the expressly provided HP Limited Warranty applicable to your product in the start menu on your PC and or in the CD DVD provided in the box For some countries regions a printed HP Limited Warranty is provided in the box In countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to e North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA e Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco Naviglio MI Italy e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 Please include your product number warranty period found on your serial number label name and postal address Support 3 4 Product documentation Table 1 3 Product documentation Topic HP user documentation white papers and third party documentation Location For the latest online documentation go to http www hp com support workstation_manuals These include this User Guide and the Maintenance and Service Guide Removal and replacement videos Product notifications To learn how to remove and replace workstation components go to
22. card Most cards provide outputs for two monitors Some provide three or four outputs Adding monitors 23 E NOTE Monitors with resolutions above 1920 x 1200 pixels at 60 Hz require a graphics card with either Dual Link DVI DL DVI or DisplayPort output To get native resolution with DVI you must use a DL DVI cable not standard DVI I or DVI D cables HP computers do not support all graphics cards Make sure a new graphics card is supported before purchasing it See Finding supported graphics cards on page 25 Many graphics cards provide more than two monitor outputs but limit you to using only two at a time Consult the graphics card documentation or look up information on the card according to the procedure in Finding supported graphics cards on page 25 Some graphics cards support multiple monitors by multiplexing the monitor signal across multiple outputs This might reduce graphics performance Consult the graphics card documentation or look up information on the card according to the procedure in Finding supported graphics cards on page 25 Make sure the card outputs match the input required by the monitors See Identifying monitor connection requirements on page 25 The different models of HP Z series Workstations have different limits on the mechanical size data speed and power available for additional graphics cards In addition the usual practical limit for graphics cards is two per computer Refer to the Maintenanc
23. creen click Settings and then select Save backup copies of your files with File History You can back up your information to an optional external hard drive or a network drive Note the following when backing up e Store personal files in the Documents library and back it up regularly e Backup templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To create a backup using Windows Backup and Restore A NOTE The backup process may take over an hour depending on file size and the speed of the computer 38 Chapter 5 Setting up and restoring Windows 8 1 From the Start screen type backup click Settings and then select from the list of displayed options 2 Follow the on screen instructions to set up your backup create a system image or create system repair media Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e TheF11 recovery tools You can use the F11 recovery tools to recover your original hard drive image The imag
24. d on your workstation refer to the Linux certification and support matrix 1 Go to http www hp com linux 2 Inthe Platforms tab select HP Workstations 3 Select Certification Matrix 4 Goto the Red Hat or SUSE tab 42 Chapter6 Setting up and restoring Linux HP Installer Kit for Linux HPIKL The HP Installer Kit for Linux helps users install certified versions of RHEL or SLED on HP workstations It is available as an operating system option on all HP workstations The kit Contains tested drivers that augment and or replace those found in RHEL or SLED to enable proper use and behavior on HP workstations Does not include Linux operating system which must be purchased separately from Red Hat or SUSE To view supported configurations and operating systems go to http Awww hp com support linux_hardware_matrix The HPIKL option includes a FreeDOS preload This operating system option accommodates those who have a customized Linux distribution or who have a licensed version of RHEL or SLED and would like to install the HP recommended driver additions The kit also can be downloaded elt Ss Ss Se Te e Go to http www hp com support workstation_swdrivers Select your workstation model Select the desired operating system Select your software driver language and then click the Software quick jump link Click the Obtain Software link for the appropriate package typically the most recent revision Click
25. d operation of the software For complete installation and configuration instructions go to http windows microsoft com en US windows 7 help Additional information is available in the Windows 7 online Help after you successfully install the operating system Installing or upgrading device drivers You must install the appropriate device drivers before you install hardware devices Follow the installation instructions that came with each device For optimum performance your operating system must have the most recent updates patches and service packs See http www hp com for HP qualified drivers For additional driver and software update information see Updating the workstation on page 47 32 Chapter 4 Setting up backing up restoring and recovering Windows 7 Transferring files and settings The Windows operating system offers data migration tools that help you select and transfer files and data from one Windows based workstation to another For information about these tools go to http www microsoft com Backing up restoring and recovering Windows 7 Your workstation includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to These tools will help you return your workstation to a proper working state or even back to the original factory state all with simple steps This section provides information about the following processes e Creating backups e Restor
26. display settings in Windows 7 right click a blank area on the desktop and then click Screen Resolution e To change display settings in Windows 8 point to the upper right or lower left corner of the Start screen to display the charms and then click Settings gt Control Panel gt Appearance and Personalization gt Adjust Screen Resolution e For Windows 8 you can also change the display settings by pointing to the upper right or lower left corner of the Start screen to display the Charms menu and then clicking Search gt Settings typing resolution in the Settings search field and clicking Adjust Screen Resolution For more information about customizing your monitor display refer to e Online documentation provided with the graphics controller utility e Documentation included with your monitor 28 Chapter 3 Setting up the workstation Converting to desktop configuration Z220 CMT and Z420 This workstation can be operated in mini tower or desktop configuration Follow these steps to convert to desktop configuration Er NOTE See a video of this task at http www hp com go sml 1 Prepare the workstation for component installation 2 Remove the front bezel from the workstation 3 Press gently on the edges of the optical drive bay filler panel and remove it from the front bezel Figure 3 6 Removing the ODD bay filler panel 4 Rotate the filler panel 90 degrees to a horizontal position 5 Align the slots in the
27. e and Service Guide for expansion card slot identification to make sure a new graphics card will work for your computer 3 If you want to add a new graphics card or cards a Determine which graphics card HP supports that will best fit your needs in terms of number of monitors compatibility with the monitors you plan to use and performance See Finding supported graphics cards on page 25 b Make sure you have the correct drivers for the card c Install the graphics card according to the video instructions for your workstation at http www hp com go sml d Configure the monitor For details refer to Microsoft Help or to http www microsoft com or to your Linux Help website X TIP To simplify troubleshooting of possible problems enable the monitors one at a time enable the first monitor and make sure it works properly before enabling the next monitor 24 Chapter 3 Setting up the workstation Finding supported graphics cards To find information about graphics cards supported for your workstation 1 2 3 4 Go to http www hp com go quickspecs In the left navigation bar under QuickSpecs click on your country then select Workstations Choose your model to view the specifications Click on the link for Technical Specifications Graphics This displays expanded technical information for supported graphics cards including how many monitors the card supports connectors power consumption drivers and
28. e includes the Windows operating system and software programs installed at the factory E NOTE Ifyou are unable to boot start up your computer and you cannot use the system repair media you previously created you must purchase Windows 8 operating system media to reboot the computer and repair the operating system For additional information see Using HP Windows 8 restore media purchased separately on page 41 Using the Windows recovery tools Recover information you previously backed up To recover your information using Automatic Repair follow these steps A CAUTION Some Automatic Repair options will completely erase and reformat the hard drive For additional information go to Help and Support From the Start screen type help and then select Help and Support 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and then click Windows Explorer From the Start screen type c and then select Computer 9 Ef NOTE Ifthe Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using HP Windows 8 restore media purchased separately on page 41 3 If the Windows partition and the HP Recovery partition a
29. e the proper adapters if required E NOTE Models that have only one DVI port always have a second graphics output option Display Port or VGA Many graphics cards provide more than two monitor outputs but limit you to using only two at a time Consult the graphics card documentation or look up information on the card according to the procedure in Matching graphics cards to monitor connectors on page 25 On a system with two DVI connections port number 1 provides the primary display which is where the BIOS POST screen appears after a system boot Usually this is the lower of the two outputs Only one card is used during BIOS POST although you can change this in the BIOS settings e Graphics card with VGA and DL DVI output If the workstation does not have a PCle graphics card but has one or more SVGA and or DL DVI outputs you can connect a monitor to each output e Graphics card with DMS 59 output If the workstation has a PCle graphics card with a DMS 59 output receptacle use the appropriate adapter to connect your monitor Adapters are available to connect the DMS 59 output to two DVI or two VGA monitors Connecting and configuring monitors A NOTE The graphic cards that HP supports typically allow at least two monitors as shown in this section some supported cards allow more monitors Refer to the graphics card documentation for details 1 Connect the monitor cable adapters 1 if required to the
30. e to back up all user information so you can restore it after recovery Always use the System Restore procedure before you use the System Recovery program See System Restore on page 34 System Recovery completely erases and reformats the hard disk drive deleting all data files that you have created and then reinstalls the operating system programs and drivers However you must reinstall any software that was not installed on the workstation at the factory This includes software that came on media included in the workstation accessory box and any software programs that you have installed You can order a recovery media set from support For U S support go to http www hp com support For worldwide support go to http www8 hp com us en contact hp ww contact us html You can also order the recovery media set by calling support E NOTE Some features might not be available on systems that are shipped without a Windows operating system You must choose one of the following methods to perform a System Recovery e Recovery image Run System Recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery from a recovery partition image on page 35 e Recovery media Run System Recovery from recovery media that you have purchased separately System Reco
31. em install is completed 1 Remove the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Backup and recovery in Windows 8 41 6 Setting up and restoring Linux HP offers a variety of Linux solutions for HP workstation customers e HP certifies and supports Red Hat Enterprise Linux RHEL on HP workstations e HP certifies and supports SUSE Linux Enterprise Desktop SLED on HP workstations e HP offers a SLED 11 preload on some Z series Workstations This chapter describes how to set up and restore the Linux operating system It includes these topics Topics HP Installer Kit for Linux HPIKL on page 43 Setting up Red Hat Enterprise Linux on page 43 Setting up SUSE Linux Enterprise Desktop SLED on page 45 Proprietary graphics drivers on page 46 9 Ef NOTE After you set up the operating system make sure the latest BIOS drivers and software updates are installed Refer to the chapter on updating the workstation CAUTION Do not add optional hardware or third party devices to the workstation until the operating system is successfully installed Adding hardware might cause errors and prevent the operating system from installing correctly HP Linux Support Matrix Not all release streams are supported on particular platforms To find out which streams are supporte
32. evice These drivers have been tested to ensure the best compatibility between your device and your HP workstation If you did not purchase your device from HP HP recommends visiting the HP website first to see if your device and its drivers have been tested for HP workstation compatibility If no driver is available visit the device manufacturer s website to download the latest drivers To upgrade device drivers 1 Go to http www hp com go workstationsupport 2 Under Tasks in the left column select Download Drivers and Software 3 Follow the instructions to find the latest drivers available for the workstation If a needed driver is not found see the website of the manufacturer of the peripheral device 48 Chapter 7 Updating the workstation 8 Diagnostics and Minor Troubleshooting Calling support At times you might encounter an issue that requires support When you call support e Have the computer readily accessible e Write down the computer serial numbers product numbers model names and model numbers and have them in front of you e Note any applicable error messages e Note any add on options e Note the operating system e Note any third party hardware or software e Note the details of any blinking LEDs on the front of the computer tower and desktop configurations or on the side of the computer all in one configurations e Note the applications you were using when you encountered the problem
33. filler panel frame with the tabs in the front bezel Press the optical drive filler panel back into the front bezel until it snaps into place Figure 3 7 Installing the ODD bay filler panel Converting to desktop configuration Z220 CMT and Z420 29 6 On the back of the front bezel squeeze the HP logo mounting tabs 1 and press the logo outward 2 Figure 3 8 Rotating the HP logo Rotate the HP logo 90 degrees counterclockwise then release the logo and press it back into place 7 Remove the EMI filler panels and optical disk drive from the chassis 8 Rotate the EMI filler panels and optical drive 90 degrees then reinstall them Figure 3 9 Reinstalling the optical drive 9 Replace the front bezel and the side access panel 30 Chapter 3 Setting up the workstation Installing optional components Depending on the workstation model additional components such as memory hard drives optical drives PCle cards or second processor can be installed on your workstation e To view component installation videos go to http Awww hp com go sml e For installation guidelines and technical information refer to the Maintenance and Service Guide for your workstation at http www hp com support workstation_manuals Security Some HP workstations have a lock on the side access panel The key for this lock is shipped attached to the back panel of the workstation chassis Additional security features reduce the risk of t
34. flow of the workstation by blocking any vents or air intakes as shown in the following figure Figure 3 2 Proper workstation placement Ensuring proper ventilation 21 Setup procedures WARNING To reduce the risk of electric shock or damage to your equipment observe these practices e Plug the power cord into an AC outlet that is easily accessible e Disconnect power from the computer by unplugging the power cord from the AC outlet not by unplugging the power cord from the computer e Plug the cord into a grounded earthed three pin outlet Do not disable the power cord grounding pin for example by attaching a two pin adapter The grounding pin is an important safety feature A NOTE An HP Z820 Workstation with a 1125 W power supply might require more power than the typical office environment can supply For details see the S fe Preparation Guide for the workstation at http www hp com support workstation_ manuals To set up the workstation 1 Connect the mouse keyboard and power cord to the workstation 2 Connect the monitor to the workstation 3 Plug the workstation power cord and monitor power cord into an AC outlet 4 Connect other peripheral components such as a printer according to the instructions included with the device 5 Connect an Ethernet cable to the computer and to a network router or LAN device Figure 3 3 Connecting the workstation 22 Chapter 3 Setting up the workstation Adding m
35. he vents and limit the airflow General cleaning safety precautions 55 Cleaning the keyboard A CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys If the keyboard has an on off switch turn it off Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer Visible debris underneath or between the keys can be removed by vacuuming or shaking Canned pressurized air can be used to clean debris from under the keys Use caution because too much air pressure can dislodge lubricants applied under the wide keys If you remove a key use a specially designed key remover to prevent damage to the keys This tool is available from many electronic supply outlets Z CAUTION Never remove a wide key like the space bar key from the keyboard If these keys are improperly removed or installed the keyboard might not function properly Clean under a key with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Allow the parts to air dry before reassembly Use tweezers to remove any fibers or dirt in confined areas Cleaning the monitor Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer To clean the monitor wipe the monitor screen with a towelette designed for cleaning m
36. heft and warn of chassis intrusion Refer to the Maintenance and Service Guide for your workstation at http www hp com support workstation_manuals for information about additional hardware and software security features available for your system Product recycling HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For information about recycling HP components or products see http www hp com go recycle Installing optional components 31 4 Setting up backing up restoring and recovering Windows This chapter provides setup and update information for the Windows 7 operating system It includes these topics e Setting up the Windows 7 operating system e Backing up restoring and recovering Windows 7 A CAUTION Do not add optional hardware or third party devices to the HP workstation until the operating system is successfully installed Adding hardware might cause errors and prevent the operating system from installing correctly A NOTE After you set up the operating system be sure that the latest BIOS drivers and software updates are installed on the workstation See Updating the workstation on page 47 Setting up the Windows 7 operating system CAUTION After installation has started do notturn off the workstation until the process is complete Turning off the workstation during installation can damage the installation an
37. ing he Key DOarG rererere a 56 Cleaning the rmmentbot s rccrecnrierecniieriieri rieri ira EE EE EAEE AEE ATE Et 56 Cleaning hr ue 57 vii viii 1 Locating HP resources This section provides information on the following resources for your HP workstation Topics Product information on page 1 e Technical specifications e HP Cool Tools e Regulatory information e Accessories e System board e Serial number Certificate of Authenticity and Genuine Microsoft Label Support on page 3 e Product support e HP Support Assistant e Warranty information Product documentation on page 4 e HP and third party documentation white papers e Product notifications e Technical specifications QuickSpecs D Customer Advisories Security Bulletins Notices Product diagnostics on page 5 e HP Vision Diagnostics e HP PC Hardware Diagnostics e Audible beeps and LED code definitions e POST error codes Product updates on page 6 e Driver and BIOS updates e Operating systems Product information Table 1 1 Product information Topic Location Technical specifications Go to www hp com go quickspecs In the left pane select your region and then select Workstations Product information 1 2 Table 1 1 Product information continued Topic HP Cool Tools Windows 7 only Location Most HP workstations with the Windows 7 operating system are preloaded with tools that ma
38. ing and recovering your system Er NOTE For more details about the Windows Backup and Restore tools provided see Help and Support To access Help and Support select Start and then select Help and Support Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the workstation use Windows tools to create recovery media In Windows 7 select Start gt Control Panel gt System and Security gt Backup and Restore gt Create a system image 2 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance activities such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Help and Support To access Help and Support select Start and then select Help and Support 3 As you add photos video music and other personal files create a backup of your personal information If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become cor
39. ion about the computer and passes it to an online support specialist The collection of information might take up to 30 seconds depending on the computer configuration When you submit a support ticket you receive a confirmation message containing your case ID the support hours for your location and the estimated time of response For more information about HP Instant Support and Active Chat and how to use them go to http instantsupport hp com 94 Ei NOTE This feature is not available on Linux Customer Advisories Customer and Security Bulletins and Customer Notices To find advisories bulletins and notices Visit http www hp com go workstationsupport 1 2 Select the desired product 3 Under Resources for lt your selected product gt select See more 4 Under Self Help resources in the center of the window choose the desired action and appropriate information in the scroll list to view the index Product Change Notifications Product Change Notifications PCNs are proactive notifications for product changes occurring within a 30 to 60 day window of the manufacturing process change date PCNs give customers advanced notice of changes to their product such as an updated BIOS version The latest PCNs are located at http www hp com go workstationsupport Select your product and then under Resources for the HP Workstation click See more 52 Chapter 8 Diagnostics and Minor Troubleshooting Helpful
40. ions ececceeee scene eee eeeeecaeeeeeeeaeeeeeeeeaaeeeeeeeaeeeeeseeaees 18 Environmental Specifications 0 ccccccccecceeeeeeeeeeeeeeeceeceaaecaecaeeeeeeeeeeeeeeeeeeeeeteeeeteeeteeeeenes 19 lt Seung UE De WE SEMIN Sictsist ty Seseins gu ti gap ten sey EEEO PETA NT 20 Ensuring proper ventilation sssaaa nn a a aiia e aiaa 20 Setup ee EE 22 Adding MONOS sssaaa ced dance tte deadedeead paseeesd A A 23 Planning for additional MONIOIS 20 0 2 ee eeeeeee eee eeee cette E 23 Finding supported graphics Cards cccccccceceeeeeeeeeeeeeeaaeeeeeeeeeeeeeteceeceenaaeeeeeeeeeeeeeeeeeeees 25 Matching graphics cards to monitor Connectors 0 00 00 eee eeeeeee eee eeeeeeeeeeeeeeeeeeeeeeeeeeeeeteeenaaeees 25 Identifying monitor Connection requirements 00 0 eeeeeeeceeeeeeee eee eeeeeeeeeeeeteeeeaeeeeeeeeeeeaaeeees 25 Connecting and configuring monitors 20 0 eee eee e cette eee eee eeeaaee tees eeeeeaaeeeeeeeseaaeeeeeeeneeaaees 26 Using a third party graphics configuration Utility eee cece eeeeeneeeeeeeeeeeeeeeeeeteeaaeeees 28 Customizing the monitor display Windows ssssssessseeesseesenesstrsssrnsstrnnrtnnstnnestnnssssrnsen 28 Converting to desktop configuration Z220 CMT and Z420 oo eeeeeeeeeeeeeeeeeennaeeeeeeeeeeenaeeeeeeeeeeaaas 29 Installing optional components cece cece cece ee eeeeeeee cae caeceeeeeeeee tees eeseacaaeaaaaaaeaeeeeeeeeeeeeeeeeeeteeseeniaaeees 31 GOGU EE 31 Product reC
41. lock loop 14 Get 7 Dein Audio line in connector blue 15 l Rear power button 8 Graphics card connector 16 Power cord connector HP Z420 Workstation components 13 HP Z620 Workstation components HP Z620 Workstation front panel Figure 2 7 Front panel components Table 2 7 Component descriptions 1 Optical drive 5 SS lt USB3 0 ports 2 blue 2 l Power button 6 Q Headphone connector 3 Hard drive activity light 7 6 Microphone connector Y Ge SE A geen USB 2 0 port black 8 O IEEE 1394a FireWire connector 14 Chapter2 Workstation features HP Z620 Workstation rear panel Figure 2 8 Rear panel components Table 2 8 Component descriptions 1 Power cord connector 8 gt Audio line out connector green 2 R PS 2 mouse connector green 9 A Microphone connector pink 3 e lt USB 2 0 ports 4 black 10 SS lt gt USB 3 0 ports 2 blue 4 d RJ 45 network connectors orange 11 Koy IEEE 1394a FireWire connector Bottom connector is AMT enabled white 5 amp Audio line in connector blue 12 PS 2 keyboard connector purple 6 Graphics card connector 13 l Rear power button 7 Security slot 14 Power supply Built In Self Test BIST LED HP Z620 Workstation components 15 HP Z820 Workstation components HP Z820 Workstation front panel Figure 2 9 Front panel components Table 2 9 Component descriptions 1 Optical drive 5 SS lt gt USB3 0 ports 2 blue
42. mation e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated directories e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences e When backing up to discs number each disc after removing it from the drive To create a backup using Windows Backup and Restore A NOTE The backup process may take over an hour depending on file size and the speed of the workstation 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup System Restore If you have a problem that might be due to software that you installed on your workstation use System Restore to return the workstation to a previous restore point You can also set restore points manually A NOTE Always use this System Restore procedure before you use the System Recovery feature To start System Restore 1 Close all open programs 2 Select Start select Computer and then select Properties 3 Select System protection gt System Restore gt Next and then follow the on screen instructions 34 Chapter 4 Setting up backing up restoring and recovering Windows 7 System Recovery A CAUTION This procedure will delete all user information To prevent loss of information be sur
43. ms 2 Click Settings gt Change PC Settings gt Windows Update 3 Run Windows Update monthly thereafter Backup and recovery in Windows 8 To protect your information use Windows Backup and Restore to back up individual files and folders back up your entire hard drive create system repair media or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options A NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support From the Start screen type help and then select Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media is used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs Type backup on the Start s
44. n interpreting diagnostic lights and audible codes Press and hold any key If the system beeps your keyboard is operating correctly Check all cables for loose or incorrect connections Wake the workstation by pressing any key on the keyboard or the power button If the system remains in suspend mode shut down the system by pressing and holding the power button for at least four seconds then press the power button again to restart the system If the system does not shut down unplug the power cord wait a few seconds then plug it in again If it does not restart press the power button to start the workstation Reconfigure the workstation after installing a non plug and play expansion board or other option Refer to the Hardware installation problems section of this document for instructions Be sure that all required device drivers have been installed For example if you have connected a printer you must install a printer driver If you are working on a network plug another workstation with a different cable into the network connection There might be a problem with the network plug or cable If you recently added new hardware remove the hardware and verify if the workstation functions properly If you recently installed new software uninstall the software and verify if the workstation functions properly If the monitor connected to a tower desktop or all in one computer is blank HP troubleshooting resources and tools 53
45. n lower power workstations Proprietary graphics drivers supported by HP and the graphics vendors are available with the HP Installer Kit for Linux with the SLED 11 preload on Z series Workstations and from HP Workstation Support at http www hp com go workstationsupport These proprietary drivers are not a standard part of the RHEL or SLED distributions because they are not open source Driver revisions more recent than those at the HP support website are supported directly by the vendor 46 Chapter6 Setting up and restoring Linux 7 Updating the workstation HP is constantly working on improving your total workstation experience To ensure that the workstation leverages the latest enhancements HP recommends that you install the latest BIOS driver and software updates on a regular basis Updating the workstation after first boot After successfully booting the workstation for the first time you should follow these guidelines to ensure that the workstation is up to date e Ensure that you have the latest system BIOS loaded See Upgrading the BIOS on page 47 e Ensure that you have the latest drivers for your system See Upgrading device drivers on page 48 e Become familiar with your available HP resources e Consider a subscription to Driver Alerts at http Awww hp com go subscriberschoice Upgrading the BIOS For optimum performance determine the BIOS revision on the workstation and upgrade it if necessary
46. ng a system recovery ceeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeeseeaeeeeeeseneeeeeeeeseeeeaaeeeeenenaaeees 39 Using the Windows recovery tools sssssssssssssssrnneesssnnnnsarnsnnnnantennnnaaannennnnaannnan 39 Using F11 recovery tOOIS iscecsescceeteiebeedccatanedenetcccasanedebesioceiageeesdeerecasasedereeieles 40 Using HP Windows 8 restore media purchased separately seeeeeeee 41 G Seung up and restonng LINUX orsnoniceoniannasniaai a aus ee 42 HP Linux Support Matrix deeg na a E aa Ee a 42 HP Installer Kit for Linux HPIKL ce eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeaeeeeeeeeseaeaeeeeeseeeeeeeeeseeeeaeeeeseeenaaeees 43 Setting up Red Hat Enterprise Linux cccccccceccecceeeeeeeeeeeceeeceaecaecaeeeeeeeeeeeeeeeeeesecseceecncaccueeeeeeeeereess 43 APIKL driwer EE 44 Installing with the HP Red Hat Linux driver der 44 Warn anty TEE 44 Setting up SUSE Linux Enterprise Desktop SLED assssssssesssessrrrrnnnssssnnnnnaannnnnnnanaantannnnanaennnnnnnaaannaa 45 Setting up preloaded SLED ccccceccecccecceceeeeeeeeeee tees ceaeeaaaeaaeaaeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 45 Installing SLED with the DVD Installer kr 45 en e EE 45 vi Restoring SLED preloaded systems only 0 eceeeeeeeeceeeeeeeeeeeeeeeaeeeeeseeaaeeeeeeeetaaeeeeeeenaaees 46 Proprietary graphics drivers eege ege Eed EEE RATE TEATE 46 T et e e 47 Updating the workstation after first boot 47 Upgrading the BIO
47. ng only discrete graphics cards when attaching three or more displays HP Z220 SFF Workstation components 9 HP Z220 CMT Workstation components This section describes the HP Z220 Convertible Mini Tower CMT Workstation components For complete and current information on supported accessories and components for the computer see http partsurfer hp com HP Z220 CMT Workstation front panel Figure 2 3 Front panel components Table 2 3 Component descriptions 1 Optical drive 5 SSS USB 3 0 ports 2 blue 2 l Power button 6 YQ Headphone connector 3 Hard drive activity light 7 A Microphone connector 4 vr USB2 0 prs 1 ack Oo Se ee 10 Chapter 2 Workstation features HP Z220 CMT Workstation rear panel Figure 2 4 Rear panel components Table 2 4 Component descriptions 1 Power cord connector 9 Power supply Built In Self Test BIST LED 2 PS 2 keyboard connector purple 10 5 PS 2 mouse connector green 3 Gah DVI I connector 11 Universal chassis clamp opening 4 TP Display Port DP connector 12 Cable lock slot 5 e amp gt USB 2 0 ports 4 black 13 Padlock loop 6 SS lt gt USB3 0 ports 2 blue 14 d RJ 45 network connector 7 A Microphone connector pink 15 Dein Audio line in connector blue 8 EN Audio line out connector green NOTE The labels for the rear panel connectors use industry a standard icons and colors E NOTE The DP and DVI I ports are n
48. o repair the OS or Reset your PC to completely reinstall the OS Follow the on screen instructions A NOTE Ifthe F11 System Recovery does not start you must recover your operating system and programs using the Windows 8 Restore Media purchased separately For additional information see Using HP Windows 8 restore media purchased separately on page 41 40 Chapter5 Setting up and restoring Windows 8 Using HP Windows 8 restore media purchased separately To order HP Windows 8 restore media go to http www hp com support select your country or region and follow the on screen instructions You can also order the media by calling support Z CAUTION Using HP Windows 8 restore media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using HP Windows 8 restore media E NOTE This process takes several minutes 1 If possible back up all personal files Insert the Windows 8 OS DVD 3 Restart the computer and then follow the instructions provided with the Windows 8 operating system media to install the operating system 4 When prompted press any keyboard key 5 Follow the on screen instructions After the operating syst
49. onitors Planning for additional monitors All graphics cards provided with HP Z series Workstations support two simultaneous display monitors see Connecting and configuring monitors on page 26 Cards that support more than two monitors are available The process for adding monitors depends on your graphics card s and the type and number of monitors you add Use this process to plan for adding more monitors 1 Assess your monitor needs e Determine how many monitors you require e Determine the kind of graphics performance you want e Note the type of graphics connector used by each monitor HP provides graphics cards with DisplayPort DP and DVI interfaces but you can use adapters and third party cards to interface to other graphics formats including DVI I HDMI or VGA At TIP Some adapters for older legacy hardware may cost more than others You may want to compare the cost of acquiring adapters with the cost of getting a newer monitor that doesn t need adapters 2 Determine if you need additional graphics cards e Consult the graphics card documentation to determine how many monitors you can connect to the card You may need to acquire adapters to match the card output to the monitor connector See Matching graphics cards to monitor connectors on page 25 e f necessary plan to acquire a new graphics card to drive additional monitors e The maximum number of monitors that a graphics card supports depends on the
50. onitors or a clean cloth moistened with water Z CAUTION Do not use sprays or aerosols directly on the screen the liquid might seep into the housing and damage a component Never use solvents or flammable liquids on the monitor because display or housing damage may result 56 Chapter9 Routine Care Cleaning the mouse 1 Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer If the mouse has an on off switch turn it off Wipe the body of the mouse with a damp cloth If the mouse has a e Laser or LED use a cotton swab dampened with cleaning solution to gently brush out any dust around the laser or LED then wipe again with a dry swab Do not wipe the laser or LED directly with the swab e Scroll wheel spray canned pressurized air in the gap between the scroll wheel and the click buttons Do not blow air directly on one spot for very long or condensation can form e Roller ball remove and clean the roller ball remove any debris from the ball socket wipe out the socket with a dry cloth and reassemble the mouse Cleaning the mouse 57
51. ot supported when the system is configured with Intel Xeon E3 12x0 v2 processors Also if a discrete graphics card is installed these ports are disabled by default Er NOTE Simultaneous usage of integrated Intel HD graphics and discrete graphics cards in order to drive more than two displays can be enabled using the Computer F10 Setup Utility However HP recommends using only discrete graphics cards when attaching three or more displays HP Z220 CMT Workstation components 11 HP Z420 Workstation components HP Z420 Workstation front panel Figure 2 5 Front panel components Table 2 5 Component descriptions 1 Optical drive 5 SS lt gt USB3 0 ports 2 blue Power button 6 Q Headphone connector C 3 a Hard drive activity light 7 Y Microphone connector PN IEEE 1394a FireWire connector 4 USB 2 0 port 1 black 8 O optional and plugged unless configured 12 Chapter 2 Workstation features HP Z420 Workstation rear panel Figure 2 6 Rear panel components EK Table 2 6 Component descriptions Power supply Built In Self Test Di SCAS 1 BIST LED 9 gt Audio line out connector green 2 Universal chassis clamp opening 10 A Microphone connector pink 3 PS 2 mouse connector green 11 AEN connector orange 4 e lt gt USB 2 0 ports 4 black 12 SS lt gt USB3 0 ports 2 blue 5 Secun ioi i3 Ken IEEE 1394a FireWire connector y white PS 2 keyboard connector 6 Pad
52. ps provided in this section if you ordered a Windows 7 operating system DVD and Driver DVD To order a Windows 7 operating system DVD and Driver DVD go to the HP website For U S support go to http Awww hp com cgi bin hpsupport index p For worldwide support go to http www8 hp com us en contact hp ww contact us html You can also order the DVDs by calling support To initiate recovery using a Windows 7 operating system DVD NOTE This recovery process takes several minutes 1 Backup all personal files 2 Restart the workstation and then insert the Windows 7 operating system DVD into the optical drive f NOTE If the workstation does not boot to the DVD restart the workstation and press Esc as the workstation is powering on to see the startup menu Use the arrow keys to select the boot menu and press enter Use the arrow keys to select the location where the recovery DVD is inserted to boot from that device Booting the DVD from UEFI Boot sources will result in a GPT boot partition Booting from Legacy Boot sources will result in an MBR boot partition 3 When prompted press any keyboard key 4 Follow the on screen instructions After the operating system installation has completed 1 Eject the Windows 7 operating system DVD and insert the Driver DVD once the system is booted into the OS for the first time Er NOTE The Driver DVD will load prerequisite software and then allow you to load drivers
53. r HP Z220 SFF Z220 CMT Z420 Z620 7 and Z820 Workstation Series User Guide Copyright Information Copyright 2014 Hewlett Packard Development Company L P Fourth Edition June 2014 First Edition March 2012 Part number 669529 004 Warranty Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material The information in this document is provided as is without warranty of any kind including but not limited to the implied warranties of merchantability and fitness for a particular purpose and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Trademark Credits Microsoft and Windows are U S registered trademarks of Microsoft Corporation Intel is a trademark of Intel Corporation in the U S and other co
54. re listed restart the computer after Windows has loaded and then press and hold Shift while clicking Restart NOTE If the computer fails to boot to Windows after several attempts the system will boot to the Windows Recovery Environment by default 4 Select Troubleshoot select Advanced Options and then select Automatic Repair 5 Follow the on screen instructions E NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support From the Start screen type help and then select Help and Support Backup and recovery in Windows 8 39 Using F11 recovery tools CAUTION Using F11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The F11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using F 11 1 Q a e amp If possible back up all personal files Restart the computer and then press esc while the company logo is displayed The computer Startup Menu displays Press F11 to select the System Recovery option Choose your keyboard localization On the Choose an option menu select Troubleshoot On the Troubleshoot menu choose either Refresh your PC t
55. rupted you can restore the files that you backed up In case of system failure you can use the backup files to restore the contents of your workstation See Backing up your information on page 33 E NOTE HP recommends that you print the recovery procedures and save them for later use in case of system instability Backing up your information NOTE Windows includes the User Account Control feature to improve the security of your workstation You may be prompted by User Account Control for your permission or password when you perform certain tasks To continue a task select the appropriate option For information about User Account Control see Help and Support select Start and then select Help and Support You should create your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Your initial and subsequent backups allow you to restore your data and settings if a failure occurs Backing up restoring and recovering Windows 7 33 9 Ef NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support select Start and then select Help and Support You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up your infor
56. tation_manuals the latest online documentation http www hp com go workstationsupport technical support information for workstations http welcome hp com country us en wwcontact_us html worldwide support chat with a technician obtain email support find support numbers or locate an HP service center http www hp com support workstation_swdrivers software and drivers for workstations HP troubleshooting resources and tools 51 Troubleshooting a problem To help you troubleshoot problems with your system HP provides the Business Support Center BSC The BSC is a portal to an extensive selection of online tools To access BSC and troubleshoot a problem with the workstation complete the following 1 Visit http www hp com go workstationsupport 2 Under the Business Support Center menu on the left select Troubleshoot a problem 3 Under Select your product center window select Workstations under personal computing 4 Under Select your product continue with selections as appropriate to the workstation series and model and to the problem you are troubleshooting Instant Support and Active Chat HPSA is a set of web based support tools that automate and speed up the resolution of problems concerning desktop computing tape storage and printing Active Chat enables you to electronically submit a support ticket to HP over the Internet When you submit a support ticket Active Chat collects informat
57. the default drivers that the OS installers use do not support DisplayPort functionality If you experience problems try overriding the monitor choice for DisplayPort during the start of the install and using the VESA driver instead You can then set up the DisplayPort monitor later Installing with the HP Red Hat Linux driver disc 1 If you do not have the appropriate HP driver disc for a supported stream create one see HP Installer Kit for Linux HPIKL on page 43 2 Install the operating system using the optical media included in the Red Hat Linux box set 3 Ifyou have a Red Hat driver disk for the OS version you are installing enter Linux da on the initial install splash screen and then press Enter 4 When asked if you have a driver disc select Yes Place the Red Hat driver disc in the drive and select the appropriate drive hd abcd Continue the normal installation 5 After successfully installing the operating system reboot the workstation e RHEL 5 the Red Hat Setup Agent also known as first boot automatically starts At the Additional DVDs screen insert your HP driver disc and select Install When the driver installation task is completed continue following the prompts until the operating system is successfully installed e RHEL 6 Insert your HP driver disc The HPIKL installation software automatically starts Follow the prompts to install the contents Warranty As part of the HP workstation hardware warr
58. untries FireWire is a trademark of Apple Computer Inc registered in the U S and other countries About this guide This guide provides setup and troubleshooting information for the HP Z Workstation series It includes these topics Guide topics Locating HP resources on page 1 Workstation features on page 7 Setting up the workstation on page 20 Setting up backing up restoring and recovering Windows 7 on page 32 Setting up and restoring Windows 8 on page 37 Setting up and restoring Linux on page 42 Diagnostics and Minor Troubleshooting on page 49 Routine Care on page 55 X TIP If you do not find what you are looking for in this guide Find technical details in the Maintenance and Service Guide for your workstation at http www hp com support workstation_manuals View component installation videos at htto www hp com go sml See additional information on your workstation at http www hp com go workstations iv About this guide Table of contents NM AC on We 1 PROGUCE INFORMATION TEE 1 elle 3 Product documentation ccccceceeceeeeeeeeeeecneeeeceeeeeeee ANSAN EAEE teeta aesaaacaaaaaaeaaeaaeeeeeeeeeeeeeeeeeeeteeteeeeeeseaes 4 Bee ege E Leet 5 Product lee EE 6 KE IN CALCIO cascades erence eee eens ah seed din asennad ed ck ese edn eects rans 7 HP Z220 SFF Workstation Components soiirci aiaa a EE aa aa aai 8 Z
59. upport workstation_manuals Windows 8 Diagnostics tools e HP Vision Diagnostics Z420 Z620 Z820 e HP PC Hardware Diagnostics Z220 SFF Z220 CMT The HP Vision Diagnostics utility is pre installed on select Windows 8 workstations The HP PC Hardware Diagnostics tool is pre installed on Windows 8 workstations Additional information is located in the Maintenance and Service Guide for your workstation on the web at http www hp com support workstation_manuals Audible beep and LED code definitions Refer to the workstation Maintenance and Service Guide for your workstation at http www hp com support workstation_manuals POST error codes Refer to the workstation Maintenance and Service Guide for your workstation at http www hp com support workstation_manuals Product diagnostics 5 6 Product updates Table 1 5 Product updates Topic Driver and BIOS updates Location See http www hp com go workstationsupport to verify that you have the latest drivers for the workstation To determine the current workstation BIOS on your workstation follow these steps during system power up 1 Power on the workstation and press Esc during boot up 2 Press F10 to enter the F10 Setup utility 3 Go to File gt System Information Note the BIOS version and date and compare it with the BIOS versions that appear on the HP website For Windows 7 you can also find the BIOS version
60. very from a recovery partition image Z CAUTION System Recovery deletes all data and programs that you have created or installed A Windows system from the HP factory ships with a recovery partition You can use the recovery partition to recover the factory operating system 1 Turn off the workstation If necessary press and hold the power button until the workstation turns off 2 Disconnect all peripheral devices from the workstation except the monitor keyboard and mouse Press the power button to turn on the workstation 4 As soon as you see the HP logo screen repeatedly press the F11 key on your keyboard until the Windows is Loading Files message appears on the screen At the HP Recovery Manager screen follow the on screen instructions to continue 6 When Windows has loaded shut down the workstation reconnect all peripheral devices and then turn the workstation back on Backing up restoring and recovering Windows 7 35 Using HP Recovery Disc operating system discs CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the workstation are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as the original drivers Software that came with the system can be downloaded at http www hp com Use the ste
61. ware automatically starts Follow the prompts to install the contents Warranty HP provides configuration and installation support for SLED 11 on Z series Workstations for up to 90 days from date of purchase SUSE also provides support for all versions of SLED that are certified on HP workstations Setting up SUSE Linux Enterprise Desktop SLED 45 Restoring SLED preloaded systems only The SLED restore media is required to restore the Linux operating system To create restore media 1 Click the SUSE ISO icon on the desktop to go to the so folder This folder contains all iso images used to preload your workstation 2 Follow the instructions in the readme file in this folder to copy the ISO image file onto optical media 3 Store the media in a safe place If your workstation experiences a hard drive failure use the ISO recovery images tor restore your operating system CAUTION Restoring the operating system does not restore data Back up your data using the method and media of your choice Proprietary graphics drivers Most HP workstations can be ordered with graphics cards that have been through extensive verification by HP See the Hardware Support Matrix for HP Linux Workstations at http www hp com support linux_hardware_matrix for a list of supported cards 95 NOTE Notall graphics cards are available on every workstation Limitations generally occur for cards that consume large amounts of power i
62. workstation then connect the appropriate monitor cables to the adapters 2 or directly to the graphics card Figure 3 4 Connecting the cables to the workstation 1 ll Log wl uf cf 26 Chapter 3 Setting up the workstation 2 Connect the other ends of the graphics cables to the monitors Figure 3 5 Connecting cables to the monitors 3 Connect one end of the monitor power cord to the monitor and the other end to a grounded power outlet 4 Configure the monitor For details refer to Microsoft Help or to http www microsoft com or to your Linux Help or website Adding monitors 27 Using a third party graphics configuration utility Third party graphics cards may include a monitor configuration utility Upon installation this utility is integrated into Windows You can select the utility and use it to configure multiple monitors with your workstation Refer to your graphics card documentation for details A NOTE Some third party configuration utilities require that you enable the monitors in Windows before using the configuration tool Refer to your graphics card documentation for more information 29 E NOTE Monitor configuration utilities are also often available on the HP support website Customizing the monitor display Windows You can manually select or change the monitor model refresh rates screen resolution color settings font sizes and power management settings e To change
63. y CHING ET 31 4 Setting up backing up restoring and recovering Windows 7 e 32 Setting up the Windows 7 operating system cc cccccceeeeeeeeeeeeeeeeeeeeeeeeaaeeeeeeeeeaaaeeeeeeeeeaaeeeeeeeeeaaas 32 Installing or upgrading device drivers 0 eeceeeeee eee etter eee e eee eaeeeeeeeetaaeeeeeeeesaaeeeeeenee 32 Transferring Tiles and Se ttings 5 ccscscndocsisnenedesdedstnenoeetetenenseddataceoedeletsaeeeertgteeeesvetinepeeseianes 33 Backing up restoring and recovering Windows 7 ccccceeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeaaeeeeeteeeaaeees 33 Backing up your information eeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeseaeeeeeeeseeeeeeeeeeeeteeeeaeeeeeeneeeaaeees 33 veier Feiere a teesiewetect gees oe e ee caecseuee dee 34 SYSTSMLRECOVENY ENEE ENEE aladdin alee 35 System Recovery from a recovery partition image sssnsseneneneneneeeeneeereeeeee 35 Using HP Recovery Disc operating system discs 00 0 eee eeeeeeeeeeeeeeeeeentaaees 36 E US BEN ee sippra rirani naer r Erian EEEN ETN iO ants 37 Leite IMTOMMAUOM EE 37 Setting up the Windows 8 operating system 00 0 0 ec ceneceeeeeeeeeeeeeeeeaeeeeeeeeaaeeeeeeeaeeeeeeeeaas 37 Downloading Windows 8 updates ccceccceeeeeeeeeeeeeeeeeeteeeeaeeeeeeeeaaeeeeeeeeaeeeeseeenaeeeeseenaaees 38 Backup and recovery in Windows 8 38 Backing up vour iNfOrmMatiOn cee eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseaaeeeeeeeseeeeeeeeeeeeeeeeeaeeeeeeneeeaaees 38 Performi
64. y enhance system performance and with additional software that is not automatically installed during first boot To access these applications e Click the HP Cool Tools icon on the desktop or e Open the HP Cool Tools folder by selecting Start gt All Programs gt HP gt HP Cool Tools To learn more about these applications click HP Cool Tools Learn More To install or launch the applications click the appropriate application icon Additional information is located in the Maintenance and Service Guide for your workstation on the web at http www hp com support workstation_manuals Regulatory information Refer to the Safety amp Regulatory Information guide for product regulatory information You can also refer to the regulatory label on the workstation chassis Accessories System board For complete and current information on supported accessories and components see http www hp com go workstations A diagram of the system board is located on the inside of the side access panel Serial number Certificate of tower and desktop configurations or on the inside of the chassis all in one configurations Additional information is located in the Maintenance and Service Guide for your workstation on the web at http www hp com support workstation_manuals Serial number labels are on the top or back panel tower and desktop Authenticity COA labels and Genuine Microsoft Label GML if applicable

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