APC Back-UPS 500
Contents
1. loses power condition The Back UPS has exhausted its available battery power The Back UPS can operate on battery power for a limited amount of time The Back UPS will shut down when the available battery power has been exhausted Allow the Back UPS battery to charge for 10 hours before using the Back UPS The equipment connected to the Back UPS does not accept the step approximated sine waveform from the unit The output waveform is designed for computers and computer related equipment It is not designed for use with motor type equipment The Back UPS may require service Contact APC Technical Support for further troubleshooting Service If the unit requires service do not return it to the dealer Follow these steps 1 Review the Troubleshooting section of the manual to eliminate common problems site www apc com 3 If the problem persists contact APC Customer Support through the Web Note the model number and serial number and the date of purchase The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models Call APC Customer Support and a technician will attempt to solve the problem over the phone If this is not possible the technician will issue a Returned Material Authorization Number RMA If the unit is under warranty the repairs are free Service procedures and returns may vary internationally Re2. Indicator Setting Range Shutdown Recommended Use Once None Low 160 278 Disabled The Back UPS will switch to per battery power less often Use this second setting for equipment that is not sensitive to low or high level voltage levels or minor voltage waveform distortions Twice None Medium 180 266 Disabled Use when the input utility power per is normal without any fluctuation second in voltage levels Three None High 196 256 Disabled The Back UPS will switch to times battery power during any small per fluctuation in voltage Use this second setting for equipment that is sensitive to low or high level voltage levels or minor voltage waveform distortions User Manual Back UPS BC500 RS BC650 RS 7 Voltage Input LED Audible Sensitivity Voltage No load Flashes Indicator Setting Range Shutdown Recommended Use Once 4beeps Low 160 278 Enabled The Back UPS will switch to per per second second battery power less often Use this setting for equipment that is not sensitive to low or high level voltage levels or minor voltage waveform distortions Twice 4beeps Medium 180 266 Enabled Use when the input utility power per per factory is normal without any fluctuation second second default in voltage levels Three 4beeps High 196 256 Enabled The Back UPS will switch to times per per second second battery power dur
3. To access this application connect a USB cable from the Back UPS DATA PORT POWERCHUTE PORT to a USB port on your computer and see the documentation provided with your computer Installation Connect the Back UPS to a computer using a USB cable Plug one end into the PowerChute Port on the rear panel of the Back UPS and the other into a USB port on your computer Insert the PowerChute CD into your computer and follow the on screen instructions If your Back UPS did not come with a PowerChute CD a free download is available on the APC Web site On the computer go to www apc com tools download Select Software Upgrades PowerChute Personal Edition in the Filter by Software Firmware drop down menu Select the appropriate operating system Follow directions to download the software Transfer Voltage and Sensitivity Settings Voltage regulation The Back UPS will switch to battery power if the AC input voltage level becomes too low or too high or if the AC power is experiencing voltage fluctuations No load shutdown The UPS will shut down to conserve energy if while operating on battery power the UPS detects that connected equipment is using less than 15 W of energy for more than 15 minutes Disable this feature if low power consuming equipment like ADSL modem or wi fi router is connected to the Back UPS No load shutdown can be enabled or disabled through Program mode described below Voltage sensitivity adjustme
4. Arc by Schneider Electric User Manual Back UPS BC500 RS BC650 RS 650 VA 230 V Important Safety Information Read the instructions carefully to become familiar with the equipment before trying to install operate service or maintain it The following special messages may appear throughout this manual or on the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure The addition of this symbol to a Danger or Warning safety label indicates that an electrical hazard exists which will result in personal injury if the instructions are not followed This is the safety alert symbol It is used to alert you to potential personal injury hazards Obey all safety messages that follow this symbol to avoid possible injury or death A DANGER DANGER indicates an imminently hazardous situation which if not avoided will result in death or serious injury 4 WARNING WARNING indicates a potentially hazardous situation which if not avoided can result in death or serious injury A CAUTION CAUTION indicates a potentially hazardous situation which if not avoided can result in minor or moderate injury CAUTION CAUTION addresses practices not related to physical injury including certain environmental hazards potential damage or loss of data Safety This UPS is intended for indoor use only 3 AN an Do not operate this UPS in direc
5. em at a time If the circuit breaker is tripped again disconnect the device that caused the short circuit The internal battery is not Connect the battery using back panel connected battery key See Turn On the Back UPS section The The Back UPS power cable is Verify that the power cable plug is securely Back UPS not securely connected to the connected to the wall outlet RES wall outlet Verify that the wall outlet is receiving AC power e The wall outlet is no longer power by checking it with another device while receiving AC power connected The circuit breaker has been to AC tripped power a The Back UPS is performing _ No action is necessary an automatic self test e The AC input voltage is out of Adjust the transfer voltage and sensitivity range range e The frequency is out of range The waveform is distorted The The UPS battery is weak due to Charge the battery Batteries require Back UPS a recent power outage or is near recharging after an extended outage MAAA the end of its service life Elevated ambient temperatures poor quality expected AC power and frequent short duration amount of discharges will shorten battery life backup time 10 User Manual Back UPS BC500 RS BC650 RS Problem Possible Cause Corrective Action Connected The Back UPS has experienced Disconnect non essential equipment one equipment an overload condition device at a time to reduce the overload
6. ese outlets PowerChute Personal Edition Software Only for BC650 RS model Overview PowerChute Personal Edition Software allows you to use your computer to access additional power protection and management features of the Back UPS Using PowerChute you can e Preserve work in progress during a power outage by putting your computer into Hibernate mode When the power returns the computer will appear exactly as it did before the power outage e Configure the Back UPS management features such as power saving outlets shutdown parameters audible alarms and more e Monitor and view the status of the Back UPS including the estimated runtime power consumption power event history and more Available features will vary by Back UPS model and operating system If you choose not to install PowerChute the Back UPS will still provide backup power and power protection to connected equipment However you will only be able to configure a limited number of features using the display interface Compatibility PowerChute is compatible with Windows operating systems only For a detailed list of supported operating systems go to www apc com select Software amp Firmware User Manual Back UPS BC500 RS BC650 RS 5 For Mac operating systems we recommend using the native shutdown application within System Preferences which recognizes your battery backup and allows you to configure shutdown of your system during power outages
7. fer to the APC Web site for country specific instructions Pack the unit properly to avoid damage in transit Never use foam beads for packaging Damage sustained in transit is not covered under warranty Note When shipping within the United States or to the United States always DISCONNECT A UPS BATTERY before shipping in compliance with U S Department of Transportation DOT and IATA regulations The internal batteries may remain in the UPS User Manual Back UPS BC500 RS BC650 RS 11 4 Write the RMA provided by Customer Support on the outside of the package 5 Return the unit by insured pre paid carrier to the address provided by Customer Support Battery Replacement AWARNING HAZARD OF EXPLOSION Do not dispose of the batteries in a fire The batteries may explode Do not open or mutilate the batteries Release electrolyte may be toxic and it is harmful to the skin and eyes Failure to follow these instructions can result in death or serious injury The battery in the Back UPS is not user replaceable Contact APC Sales and Technical Support for a list of authorized service centers near you Warranty The standard warranty is two 2 years from the date of purchase APC standard procedure is to replace the original unit with a factory reconditioned unit Customers who must have the original unit back due to the assignment of asset tags and set depreciation schedules must declare such a need at first co
8. ing any small fluctuation in voltage Use this setting for equipment that is sensitive to low or high level voltage levels or minor voltage waveform distortions Status Indicators Audible LED Alarm Condition None Power On The Back UPS is supplying utility power to the connected equipment the beeps Constant Overload Alarm The Back UPS draws more voltage tone than the utility voltage rating allows Disconnect non essential equipment Illuminates Green ET Constant Overload Shutdown While operating on utility power beeping the Back UPS experiences an overload condition Disconnect non essential equipment one device at a time until the overload condition has been corrected The Back UPS will shutdown if the overload condition is not corrected Illuminates Green 4 beeps On Battery The Back UPS is supplying battery power The LED is not once every to the battery backup outlet illuminated during 30 seconds User Manual Back UPS BC500 RS BC650 RS Rapid beeps Low Battery Warning The Back UPS is supplying once every battery power to the battery backup outlet and the battery 1 2 second _ is near a total discharge state The Back UPS has 2 minutes of runtime remaining before shutdown Constant Bad Battery Warning The battery needs to be charged Flashes Green tone or is at the end of its service life The battery in this unit is not replaceable Co
9. mpanies All other trademarks 990 5564 are property of their respective owners 3 2013
10. nt If the Back UPS switches to battery power too frequently or too infrequently adjust the transfer voltage and sensitivity settings 6 User Manual Back UPS BC500 RS BC650 RS Verify that the Back UPS battery is connected Connect the Back UPS to a wall outlet The Back UPS should be turned off Press and hold the Power ON OFF button until the LED continuously flashes green Release the button The Back UPS is now in Program mode The LED will flash once twice or three times per second and emit audible beeps to indicate the current sensitivity level The Back UPS will beep to indicate that No load Shutdown is enabled Refer to the table for an explanation of the transfer voltage sensitivity levels Press the POWER ON OFF button within two seconds to change the setting Continue pressing the button until the desired setting is reached If the button is not pressed within five seconds the Back UPS will exit the Program Mode To select LOW sensitivity press the POWER ON OFF button until the LED flashes green once per second To select MEDIUM sensitivity press the POWER ON OFF button until the LED flashes green two times per second To select HIGH sensitivity press the POWER ON OFF button until the LED flashes green three times per second To exit Program mode wait for five seconds the LED will extinguish Program mode is no longer active Voltage Input LED Audible Sensitivity Voltage No load Flashes
11. ntact APC Technical Support Chirps Charger Warning The Back UPS has experienced an once every internal fault and continues to provide power to the 2 seconds connected equipment Contact APC Technical Support Constant On Battery Overload While operating on battery tone power the connected equipment draws more voltage than the battery capacity can provide Disconnect non essential equipment one device at a time until the overload condition has been corrected If the problem persists contact APC Technical Support Constant Internal Charger Fault The Back UPS experiences an tone internal fault and no longer provides power to connected Not Illuminated equipment Contact APC Technical Support Constant Temperature Fault The Back UPS has overheated and tone has shut down Short beeps Low Battery Shutdown During On Battery operation every 4 the battery is at a complete discharge state and the seconds Back UPS stops providing output power Once utility power is restored the Back UPS will return to normal operation User Manual Back UPS BC500 RS BC650 RS Troubleshooting Problem Possible Cause Corrective Action The The Back UPS is not connected Be sure that the Back UPS is securely Back UPS to AC power connected to an AC outlet will not turn on The circuit breaker has been Disconnect nonessential equipment from the tripped Back UPS Reset the circuit breaker Reconnect equipment one it
12. ntact with an APC Technical Support representative APC will ship the replacement unit once the defective unit has been received by the repair department or cross ship upon the receipt of a valid credit card number The customer pays for shipping the unit to APC APC pays ground freight transportation costs to ship the replacement unit to the customer Contact Information Internet http www apc com Technical Support http www apc com support 12 User Manual Back UPS BC500 RS BC650 RS EAC Requirements Product type UPS Models BC500 RS BC650 RS Manufacturer International Precision Assemblies Inc contact Lot 2 Block 17 Phase IV PEZA Rosario 4106 information Cavite Philippines Transportation conditions Battery key should be disconnected prior to transportation Type of atmosphere for operations Normal Type of environment for operations Normal Date of manufacturing Printed on packaging Made in Philippines Company representative in Russia ZAO Schneider Electric 127018 Moscow Dvintsev street 12 Building 1 Product life time 3 to 5 years Warranty 2 years Visit our Web site www apc com for detailed information about regulations and declarations for these products User Manual Back UPS BC500 RS BC650 RS 13 2013 APC by Schneider Electric APC the APC logo and OTHERS are owned by Schneider Electric Industries S A S or their affiliated co
13. on off the UPS Battery connector Circuit breaker 000 Surge protected outlet no battery Connect the internal battery before use Use to reset the system after an overload condition has occurred causing the circuit breaker to trip This outlet protects the connected equipment from damage by surge voltages but does not provide backup power during power backup interruption Do not connect equipment that requires power backup during power interruptions to this outlet USB port Available only for BC650 RS model To use PowerChute software connect a USB cable to the USB port AC power cable Use this cable to connect the Back UPS to AC power 4 User Manual Back UPS BC500 RS BC650 RS Battery and surge These outlets provide battery backup power to connected protected outlets equipment for a limited period of time during power outages and voltage fluctuations The Battery Backup Surge Protection outlets provide battery power to connected equipment only when the Back UPS is turned on Connect critical equipment such as a computer computer monitor modem or other data sensitive devices to these outlets Do not connect aquarium equipment laser printers paper shredders sump pumps or fans to these outlets as the modified sine wave output of the Back UPS may cause these devices to experience a decrease in performance Do not connect surge protectors or extension cords to th
14. s while connected to utility power The Back UPS battery will charge while the Back UPS is turned on or off and is connected to utility power Do not expect full battery runtime capability during the initial charge period Specifications Input Voltage 230 VAC nominal Frequency 50 60 Hz Brownout Transfer 180 VAC typical 160 VAC maximum adjustable Over voltage Transfer 266 VAC typical 278 VAC maximum adjustable Output UPS Capacity total BCS500 RS 500 VA 300 W BC650 RS 650 VA 390 W Voltage On Battery 230 Vac rms step approximated sine wave Frequency On Battery 50 Hz 1 Hz 60 Hz 1 Hz Transfer Time 6 ms typical 10 ms maximum Protection AC Surge Protection Full time 273 joules and Filtering AC Input Resettable circuit breaker Battery Type maintenance free 12 V 7 2 Ah Average Life 2 5 years depending on the number of discharge cycles and environmental temperature Typical Recharge Time 8 Hours User Manual Back UPS BC500 RS BC650 RS 3 Physical Net Weight BCS500 RS 5 5 kg BC650 RS 5 8 kg Dimensions H x W x D 20 cm x 11 5 cm x 25 6 cm Operating Temperature 0 C to 40 C 32 F to 104 F Storage Temperature 15 C to 45 C 5 F to 113 F Operating Relative Humidity 0 to 95 non condensing Operating Elevation 0 to 3000 m 0 to 10 000 ft Connect the Equipment ON OFF button bu303a Use to turn
15. t sunlight in contact I I N ge with fluids or where there is excessive dust or y x x x humidity Be sure the air vents on the UPS are not blocked Allow adequate space for proper ventilation The battery typically lasts for two to five years Environmental factors impact battery life Elevated ambient temperatures poor quality utility power and frequent short duration discharges will shorten battery life Connect the Back UPS power cable directly to a wall outlet Do not use surge protectors or extension cords Inventory BC650 RS only bu343a Connect the Battery Connect the battery connector prior to using the UPS Pull the battery connector handle down Then push the connector into the UPS Do not expect full battery runtime capability during the initial charge period There are no serviceable parts in the Back UPS Ti Do not attempt to open or repair the Back UPS as this will void the warranty The battery in this unit is not replaceable Contact APC to order a new Back UPS Refer to the contact information at the end of this manual 2 User Manual Back UPS BC500 RS BC650 RS Turn On the Back UPS Press the Power ON button located on the front panel of the Back UPS The Power On Replace Battery LED will illuminate and a single short beep will be audible to indicate that the Back UPS is providing protection for connected equipment The Back UPS battery charges fully during the first 10 hour
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