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HP EliteBook Revolve 810 G2

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1. 9 spo MT T 11 o ge mI TT M Q 12 13 E UTI 13 Computer major components 14 17 Sequential part number listing 18 4 Removal and replacement procedures preliminary requirements 22 Tools dian 22 sopien pre a R ESEA 22 Plastic paris orana 22 Cables and connectors M 23 Drive Ue TQ E ranee a E EE 23 24 Electrostatic discharge damage 24 Packaging and transporting guidelines t ttr eR copa 25 Workstation guidelines coepi SERRE BET QUA DERME PUER TR ULP NS D QUR 25 Equipment tener inest trad darn rA Ripa resta ra eR ep eni ed vaa pra 26 5 Removal and replacement procedures for Customer Self Repair parts 27 Component replacement procedures sse eene enne 27 Bate E 28 SENI CHAO coacto Vo E E E R MD aan DID UN 30 WWAN module 32 vii WLAN module 2 0 0 0 000 00000 1 emen 34 ae nN nee ae ine 35 Memory A LS cscs s
2. cover see Top cover page 45 Remove the fan heat sink assembly 1 2 3 Disconnect fan cable 1 the system board Following the 1 2 3 4 sequence stamped into the fan heat sink assembly loosen the four captive Phillips M2 0x6 5 screws 2 that secure the fan heat sink assembly to the system board Remove the fan heat sink assembly 3 NOTE Due to the adhesive quality of the thermal material located between the fan heat sink assembly and the system board components it may be necessary to move the fan heat sink assembly from side to side to detach it Component replacement procedures 53 oy NOTE The thermal material must be thoroughly cleaned from the surfaces of the fan heat sink assembly and the processor each time the fan heat sink assembly is removed Replacement thermal material is included with the fan heat sink assembly and system board spare part kits Thermal paste is used on the processor 1 and the section of the fan heat sink assembly 2 that services it Reverse this procedure to install the fan heat sink assembly 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts System board Description Spare part number Equipped with an Intel Dual Core ilntel Dual Core 17 46000 2 1 GHz processor turbo upto 3 3 753726 001 GHz 1600 MHz FSB 4 MB L3 cache 15 W and the Standard operating system Equipped with an Intel Dual
3. Description Spare part number NFC board includes NFC board cable 753717 001 Before removing the NFC board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 28 Remove the service door see Service door on page 30 Remove the NFC board 1 Disconnect the NFC antenna cable 1 from the NFC board The antenna cable is included in the Top cover spare part kit spare part number Release the zero insertion force ZIF connector 2 to which the NFC board cable is attached and then disconnect the NFC board cable from the system board Remove the Phillips M1 5x2 0 screw 3 that secures the NFC board to the Top cover The NFC board cable is attached to the Top cover with double sided tape Remove the NFC board 4 and cable Reverse this procedure to install the NFC board 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Keyboard NOTE The keyboard spare part kit includes a backlight cable keyboard and keyboard cable For use in country region Spare part number For use in country region Spare part
4. 5 Remove the service door see Service door on page 30 Remove the memory module 2 NOTE the location of the memory module If you are replacing it install the new memory module in the same slot 1 Spread the two retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 2 Remove the memory module 2 by pulling it away from the slot at a 45 degree angle Reverse this procedure to install the memory module 38 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 6 Removal and replacement procedures for Authorized Service Provider parts CAUTION Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer void warranty Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Bottom on page 11 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 62 screws that must be removed replaced and or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Component replacement procedures 39
5. 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e select a menu or a menu use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key open dialog boxes and return to the main Computer Setup screen press esc and then follow the instructions NOTE You can use either a pointing device TouchPad or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press 110 to enter Computer Setup 72 Chapter 8 Computer Setup BIOS and Advanced System Diagnostics Windows 8 1 exit Computer Setup menus choose of following methods e exit Computer Setup menus without saving your changes Click the Exit icon in the lower left corner of the screen and then follow the on screen instructions n Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter e save your changes and exit Computer Setup menus Click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File Save Changes and Exit and the
6. 716747 BA1 Keyboard with backlight for use in Slovenia includes backlight cable and keyboard cable 716747 BB1 Keyboard with backlight for use in Israel includes backlight cable and keyboard cable 716747 BG1 Keyboard with backlight for use in Switzerland includes backlight cable and keyboard cable 716747 061 Keyboard with backlight for use India includes backlight cable and keyboard cable 716747 DB1 Keyboard with backlight for use in Canada includes backlight cable and keyboard cable 716747 DD1 Keyboard with backlight for use in Canada includes backlight cable and keyboard cable 716747 FL1 Keyboard with backlight for use in the Czech Republic and Slovakia includes backlight cable and keyboard cable 716747 1 Keyboard with backlight for use in Northwest Africa includes backlight cable and keyboard cable 717379 001 WLAN Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT 4 0 combo 717380 001 WLAN Intel Dual Band Wireless N 7260NB 802 11 a b g n 2x2 WiFi 740011 001 WWAN 4111 LTE EV DO HSPA Mobile Broadband Module for use in the United States and Canada 747833 001 WLAN Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT 4 0 combo for use in Indonesia 753650 001 WWAN hs3110 HSPA Mobile Broadband 753713 001 Service door includes 4 captive retention screws and 2 rubber feet 753714 001 Hinge cover includes hinge cap WWAN antenna cables and transceivers and WWAN antenna cable s
7. Power cord is configurable either 3 2 feet or 6 feet 1 0 or 1 8 meter For specific power cord options see Miscellaneous parts on page 17 Support for 6 cell 44 Wh 1 98 Ah Li ion battery Li ion Security Operating system e Support for security cable lock e Support for Trusted Platfom Module TPM 1 2 Enhanced Drive Lock e ProtectTools Limited Suite e Power Assistant e Preboot Authentication Password Preinstalled e Windows 8 1 CH 64 bit only available in China e Windows 8 1 EM 64 bit e Windows 8 1 ML 64 bit e Windows 8 1 Professional 64 bit e Windows 8 1 Professional 64 bit DPK with Windows 7 Pro image not available in China or Japan e Windows 7 Professional 64 bit e Windows 7 Home Premium 64 bit FreeDos 2 0 Serviceability End user replaceable part e adapter e Primary battery DIMM memory M2 solid state drive e Docking Station WIAN module WWAN module 2 External component identification 4 Chapter 2 External component identification ACAUTION prevent damage to the display hinges when in notebook configuration do not rotate the display counterclockwise and do not force the rotating action To change your notebook to a tablet 1 Rotate the display clockwise 180 degrees until the display faces backwards 2 Lower the display over the keyboard To change the tablet back into a notebook reverse these steps Disp
8. the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Service tag 13 Computer major components 14 Chapter Illustrated parts catalog Spare part number 1 Display assembly 11 6 in AntiGlare 1366x768 HD UWVA includes display 753720 001 hinge microphones webcamera and Windows button 2a Hinge cover includes hinge 2b WWAN antenna cables and transceivers 753714 001 and WWAN antenna cable shield 3 Keyboard with backlight includes backlight cable and keyboard cable For use in Belgium 716747 A41 For use in Brazil 716747 201 For use in Bulgaria 716747 261 For use in Canada 716747 DB1 For use in the Czech Republic and Slovakia 716747 FL1 For use in Denmark 716747 081 For use in France 716747 051 For use in Germany 716747 041 For use in Greece 716747 151 For use in Hungary 716747 211 For use in Iceland 716747 DD1 For use in
9. 11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 7 operating system media 70 If you cannot use the recovery media you previously created using the HP Recovery Disc Creator select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com support For worldwide support go to http welcome hp com country us en wwcontact us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Fo
10. 2 77 Downloading HP PC Hardware Diagnostics UEFI to a USB device 78 10 SCC M 79 79 11 6 inch UWVA display specifications cig ei 80 11 Power cord set requirements 81 Requirements for all 81 Requirements for specific countries and regions 81 12 83 075 __ _ _ _ gt gt gt gt gt E amano 84 1 Product description Category Product Name Description HP EliteBook Revolve 810 G2 Processors e Intel amp Dual i7 4600U 2 1 GHz processor turbo up to 3 3 GHz 1600 MHz FSB 4 L3 cache 15 e Intel Dual Core 15 42000 1 6 GHz processor turbo up to 2 6 GHz 1600 MHz FSB 3 MB L3 cache 15 W e Intel Dual Core 15 43000 1 9 GHz processor turbo up to 2 90 GHz 1600 MHz FSB 3 MB L3 cache 15 W e Intel Dual Core 13 40100 1 7 GHz processor 1600 MHz front side bus FSB 3 MB L3 cache 15 W Chipset Mobile Intel QM87 PCH chipset Graphics Intel UMA Graphics with shared video memory Support for dual display ports through the dock Panel 11 6 in high definition HD lightemitting diode LED AntiGlare AG UWVA 1366x768 ultraslim display with webca
11. 7 HP EliteBook Revolve 810 G2 Maintenance and Service Guide Copyright 2013 Hewlett Packard Development Company L P Product notice Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are U S registered trademarks of Intel Corporation Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See hitp www microsoft com for details The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition December 2013 Document Part Number 752387 001 Important Notice about Customer Self Repair Parts CAUTION Your computer includes Customer parts and parts that should only be accessed by an authorized service provider See Chapter 5 Rem
12. Core i7 3687U 2 10 GHz turbo up to 3 30 GHz 1600 MHz FSB 753726 501 4 00 MB L3 cache 17 W and the Windows 8 1 Standard operating system Equipped with an Intel Dual Core Intel Dual Core 17 46000 2 1 GHz processor turbo upto 3 3 753726 601 GHz 1600 MHz FSB 4 MB L3 cache 15 W and the Windows 8 Professional operating system Equipped with an Intel Dual Core i5 3437U 1 90 GHz turbo up to 2 90 GHz 1600 MHz FSB 753725 001 3 00 MB L3 cache 17 W and the Standard operating system Equipped with an Intel Dual Core i5 4300U 1 9 GHz processor turbo up to 2 90 GHz 1600 753725 501 MHz FSB 3 MB L3 cache 15 W and Windows 8 Standard operating system Equipped with an Intel Dual Core i5 4300U 1 9 GHz processor turbo up to 2 90 GHz 1600 753725 601 MHz FSB 3 MB L3 cache 15 W and the Windows 8 Professional operating system Equipped with an Intel Dual Core i5 4200U 1 6 GHz processor turbo up to 2 6 GHz 1600 MHz 753724 001 FSB 3 MB L3 cache 15 W and the Standard operating system Equipped with an Intel Dual Core i5 4200U 1 6 GHz processor turbo up to 2 6 GHz 1600 MHz 753724 501 FSB 3 MB L3 cache 15 and the Windows 8 Standard operating system Equipped with an Intel Dual Core 15 42000 1 6 GHz processor turbo up to 2 6 GHz 1600 MHz 753724 601 FSB 3 MB L3 cache 15 and the Windows 8 Professional operating system Equipped with an Intel Dual Core 13 40100 1 7 GHz processor 1600 MHz front side bus FS
13. a USB device on page 78 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only 1 Go to http www hp com 2 Point to Support located at the top of the page and then click Download Drivers 3 the text box enter the product name and then click Go ope Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system In the Diagnostic section click HP UEFI Support Environment Click Download and then select Run 78 Chapter 9 Windows 7 Using Computer Setup BIOS and HP PC Hardware Diagnostics 10 Specifications Computer specifications Metric U S Dimensions Width 28 5 cm 11 22 in Depth 21 2 cm 8 35 in Height 2 22 cm 0 87 in Weight equipped with 4096 MB memory module solid 1 40 kg 3 09 165 state drive 6 cell battery and WLAN module Input power Operating voltage and current 18 5 Vde 3 5 65 W 19 5 Vde 3 33 A 65 W 19 5 4 74 90 W 19 5 4 82 A 90 W 19 5 2 31 45 W Tem
14. backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated directories e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences e When backing up to discs number each disc after removing it from the drive NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support select Start gt Help and Support Windows 7 67 NOTE Windows includes User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support To access Help and Support select Start Help and Support To create a backup using Windows Backup and Restore NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup cr
15. cable 716747171 Keyboard with backlight for use in Saudi Arabia includes backlight cable and keyboard cable 716747 201 Keyboard with backlight for use in Brazil includes backlight cable and keyboard cable 716747211 Keyboard with backlight for use in Hungary includes backlight cable and keyboard cable 716747251 Keyboard with backlight for use in Russia includes backlight cable and keyboard cable 716747261 Keyboard with backlight for use in Bulgaria includes backlight cable and keyboard cable Sequential part number listing 19 Spare part number Description 716747271 Keyboard with backlight for use in Romania includes backlight cable and keyboard cable 7167472281 Keyboard with backlight for use in Thailand includes backlight cable and keyboard cable 716747 291 Keyboard with backlight for use in Japan includes backlight cable and keyboard cable 716747 A41 Keyboard with backlight for use in Belgium includes backlight cable and keyboard cable 716747 AB1 Keyboard with backlight for use in Taiwan includes backlight cable and keyboard cable 716747 AD1 Keyboard with backlight for use in South Korea includes backlight cable and keyboard cable 716747 31 Keyboard with backlight for use in the Netherlands includes backlight cable and keyboard cable 716747871 Keyboard with backlight for use in Sweden and Finland includes backlight cable and keyboard cable
16. computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic Chapter 4 Removal and replacement procedures preliminary requirements Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way thot they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While ha
17. m 490371 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 490371 061 Power cord for use in Italy 3 pin black 1 83 m 490371 081 Power cord for use in Denmark 3 pin black 1 83 m 490371 111 Power cord for use in Switzerland 3 pin black 1 83 m 490371 201 Power cord for use in Thailand 3 pin black 1 83 m 490371 202 Power cord for use in Brazil 3 pin black 1 83 m 490371 291 Power cord for use in Japan 3 pin black 1 83 m 49037 1 AAT1 Power cord for use in the People s Republic of China 3 pin black 1 83 m 18 Chapter Illustrated parts catalog Spare part number Description 49037 AB1 Power cord for use in Taiwan 3 pin black 1 83 m 49037 AD1 Power cord for use in South Korea 3 pin black 1 83 m 49037 l ART Power cord for use in South Africa 3 pin black 1 83 m 49037 BB1 Power cord for use in Israel 3 pin black 1 83 m 490371 D01 Power cord for use in Argentina 3 pin black 1 83 m 490371 D61 Power cord for use in India 3 pin black 1 83 m 691740 001 4 GB memory module PC3L 12800 1600 MHz 693374 001 8 GB memory module PC3L 12800 1600 MHz 693710 001 65 W HP Smart AC adapter RC V 3 wire 696694 001 45 W HP Smart AC adapter RC V non PFC 3 wire 698943 001 6 cell 44 Wh 1 98 Ah Li ion battery includes rubber feet and speaker grilles 704030 001 WWAN It4112
18. material 753726001 System board equipped with anlntel Dual Core ilntel Dual Core i7 4600U 2 1 GHz processor turbo up to 3 3 GHz 1600 MHz FSB 4 MB L3 cache 15 W and the Standard operating system includes processor and replacement thermal material 753726 501 System board equipped with anlntel Dual Core ilntel Dual Core i7 4600U 2 1 GHz processor turbo up to 3 3 GHz 1600 MHz FSB 4 MB L3 cache 15 W and the Windows 8 1 Standard operating system includes processor and replacement thermal material 753726601 System board equipped with anlntel Dual Core ilntel Dual Core 17 46000 2 1 GHz processor turbo up to 3 3 GHz 1600 MHz FSB 4 MB L3 cache 15 W and the Windows 8 1 Professional operating system includes processor and replacement thermal material 753728 001 128 GB solid state drive 753729 001 753730 001 256 GB solid state drive 180 GB solid state drive 753731 001 Screw Sequential part number listing 21 22 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flatbladed screwdriver Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the
19. number For use in Belgium 716747 A41 For use in Norway 716747091 For use in Brazil 716747 201 For use in Northwest Africa 716747 1 For use Bulgaria 716747261 For use in Portugal 716747 131 For use in Canada 716747 DB1 For use in Romania 716747 271 For use in the Czech Republic 716747 FL1 For use in Russia 716747 251 and Slovakia For use in Denmark 716747 081 For use in Saudi Arabia 716747 171 For use in France 716747 051 For use in Slovenia 716747 1 716747 041 For use in South Korea 716747 1 For use Greece 716747 151 For use in Spain 716747071 For use in Hungary 716747211 For use in Sweden and Finland 716747 871 For use in Iceland 716747 DD1 For use in Switzerland 716747 BG1 For use in India 716747 061 For use in Taiwan 716747 B1 For use in Israel 716747 BB1 For use in Thailand 716747 281 For use in Italy 716747 061 For use in Turkey 716747 141 For use in Japan 716747 291 For use in the United Kingdom 716747 031 and Singapore For use in Latin America 716747 161 For use in the United States 716747 001 For use in the Netherlands 716747 831 Before removing the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer R
20. the backup files to restore the contents of your computer From the Start screen type restore click Everywhere and change to Settings and then select from the list of displayed options E NOTE For detailed instructions on various backup and restore options perform a search for these topics in Windows Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings For more information see Windows Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs For more information on the Windows backup features see Windows Help and Support Performing a system recovery In cas
21. the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 28 Remove service door see Service door page 30 Remove the solid state drive 1 Remove the Phillips M2 0x3 0 screw 1 that secures the solid state drive to the computer The solid state drive tilts up Chapter 5 Removal and replacement procedures for Customer Self Repair parts 2 Remove the solid state drive 2 by pulling the drive away from the slot at an angle 4 Reverse this procedure to install the solid state drive Memory module Description Spare part number 4 GB memory module PC3 12800 1600 MHz 691740 001 8 GB memory module PC3L 12800 1600Mhz Shared 693374 001 Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Component replacement procedures 37 4 Remove the battery see Battery 28
22. 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software Windows 8 1 65 Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state all with simple steps This section provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a Windows 7 operating system DVD and a Driver Recovery DVD The Windows DVD can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced The Driver Recovery DVD installs specific drivers and applications See Creating recovery media with HP Recovery Disc Creator select models only on page 66 2 Use Windows Backup and Recovery tools to perform the following e Back up individual files and folders e Back up your entire hard drive select models only e Create system repair discs select models only with the installed optical drive select models only or an optional external optical drive e Create system restore points NOTE This guide describes an overview of backing up restoring and re
23. 715 001 connector cover and RJ 45 jack cover Before removing the Top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 28 Remove the service door see Service door on page 30 ou FB WwW NM Remove the keyboard see Keyboard on page 41 Remove the Top cover 1 Remove the two Phillips M2 0x4 3 screws that secure the Top cover to the computer 2 Close the computer 3 Turn the computer upside down with the rear toward you 4 the microphone cable 1 from the system board Component replacement procedures 45 5 Release tape 2 and 3 that secures WWAN antenna cables and the WLAN antenna cables 6 Remove the five Torx T8M2 0x5 65 screws 1 and the Torx T8M2 0x2 5 screw 2 that secure the Top cover to the computer 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 7 Remove Top cover Reverse this procedure to install the Top cover Component replacement procedures 47 Speakers Description Spare part number Front speakers includes left and right speakers cables and 4 rubber isolators
24. 753719 001 Before removing the speakers follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 28 and then remove the following components service door see Service door on page 30 b Keyboard see Keyboard on page 41 cover see Top cover on page 45 Remove the speakers 1 Disconnect the speaker cables 1 from the system board 2 Release the left speaker cable 2 from the clips built into the top cover 3 Remove the three Phillips M2 0x3 0 broad head screws 3 that secure the speakers to the top cover 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 4 Remove the speakers 4 Reverse this procedure to install the speakers Component replacement procedures 49 Power Button board Description Spare part number Power Button board includes cable 753718 001 Before removing the button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power co
25. B 753723 001 MB L3 cache 15 W and the Standard operating system Equipped with an Intel Dual Core 13 40100 1 7 GHz processor 1600 MHz front side bus FSB 753723 501 MB L3 cache 15 W and the Windows 8 Standard operating system Equipped with an Intel Dual Core 13 40100 1 7 GHz processor 1600 MHz front side bus FSB 753723 601 MB L3 cache 15 W and the Windows 8 Professional operating system Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 28 and then remove the following components Service door see Service door on page 30 b WWAN module see WWAN module on 32 WLAN module see WLAN module on page 34 d Solid state drive see Solid state drive on page 35 e Keyboard see Keyboard on page 41 Component replacement procedures 55 f cover see cover page 45 g Right speaker see Speakers on page 48 h Fan heat sink assembly see Fan heat sink assembly on page 53 NOTE When replacing the system board be sure that the following components are removed from the defective system board and i
26. India 716747 D61 For use in Israel 716747 1 For use in Italy 716747 061 For use in Japan 716747 291 For use in Latin America 716747 161 For use in the Netherlands 716747 831 For use in Norway 716747 091 For use in Northwest Africa 716747 1 For use in Portugal 716747 131 For use in Romania 716747 271 For use in Russia 716747 251 For use in Saudi Arabia 716747171 For use in Slovenia 716747 BA1 For use in South Korea 716747 AD1 For use in Spain 716747 071 For use Sweden and Finland 716747871 For use in Switzerland 716747 BG1 Computer major components 15 16 Spare part number For use in Taiwan 716747 B1 For use in Thailand 716747 281 For use in Turkey 716747141 For use in the United Kingdom and Singapore 716747 031 For use in the United States 716747 001 4 Base enclosure 753721 001 5 System board includes processor and replacement thermal material Equipped with an Intel Dual Core ilntel Dual Core 17 46000 2 1 GHz processor turbo 753726 001 up to 3 3 GHz 1600 MHz FSB 4 MB L3 cache 15 W and the Standard operating System Equipped with an Intel Dual Core ilntel Dual Core i7 4600U 2 1 GHz processor turbo 753726 501 up to 3 3 GHz 1600 MHz FSB 4 MB L3 cache 15 W and the Windows 8 Standard operating system Equipped with an Intel Dual Core Intel Dual Core 17 46000 2 1 GHz processor turbo 753726 601 up to 3 3 GHz 1600 MHz FSB 4 MB L3 cache 15 W and th
27. LTE HSPA Mobile Broadband Module Europe and Asia Pacific 710663 001 WLAN Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 combo 716742 001 RTC battery 716744 001 Plastics Rubber Kit includes 4 service door rubber screw covers 716747 001 Keyboard with backlight for use in the United States includes backlight cable and keyboard cable 716747 031 Keyboard with backlight for use in the United Kingdom and Singapore includes backlight cable and keyboard cable 716747 041 Keyboard with backlight for use in France includes backlight cable and keyboard cable 716747 051 Keyboard with backlight for use in Germany includes backlight cable and keyboard cable 716747 061 Keyboard with backlight for use in Italy includes backlight cable and keyboard cable 716747 071 Keyboard with backlight for use in Spain includes backlight cable and keyboard cable 716747 081 Keyboard with backlight for use in Denmark includes backlight cable and keyboard cable 716747 091 Keyboard with backlight for use in Norway includes backlight cable and keyboard cable 716747131 Keyboard with backlight for use in Portugal includes backlight cable and keyboard cable 716747 141 Keyboard with backlight for use in Turkey includes backlight cable and keyboard cable 716747 151 Keyboard with backlight for use in Greece includes backlight cable and keyboard cable 716747161 Keyboard with backlight for use in Latin America includes backlight cable and keyboard
28. Pacific 704030 001 4111 LTE EV DO HSPA Mobile Broadband Module for use in the United States and 74001 1 001 Canada HP hs3110 5 Mobile Broadband 753650 001 CAUTION prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WWAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 28 ub Remove service door see Service door 30 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The WWAN antenna cable labeled MAIN connects to the WWAN module Main terminal The WWAN antenna cable labeled AUX connects to the WWAN module Aux terminal 2 Remove the Phillips M2 0x3 0 screw 2 that secures the WWAN module to the computer The WWAN module tilts up 32 Chapter 5 Re
29. Pad button 8 TouchPad components 7 TouchPad light 9 TouchPad on off button 8 TouchPad zone 8 U USB 3 0 port 12 v ven 7 11 video product description 1 volume button 6 W webcam 6 webcam light 5 Windows Refresh 65 Windows 7 operating system DVD creating 66 Index 85 Windows 7 operating system media creating 66 Windows 8 operating system DVD 64 Windows application key 10 Windows button 9 Windows Home button 6 wireless antenna location 5 wireless light 9 wireless product description 2 WLAN spare numbers 19 20 WLAN module removal 34 spare numbers 17 34 WWAN spare numbers 19 20 WWAN module removal 32 spare numbers 17 32 86 Index
30. Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used Chapter 11 Power cord set requirements 12 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in genera
31. aterial 753724 001 System board equipped with an Intel Dual Core i5 4200U 1 6 GHz processor turbo up to 2 6 GHz 1600 MHz FSB 3 L3 cache 15 W and the standard operating system includes processor and replacement thermal material 753724501 System board equipped with an Intel Dual Core i5 4200U 1 6 GHz processor turbo up to 2 6 GHz 1600 MHz FSB 3 MB L3 cache 15 W and the Windows 8 1 1 Standard operating system includes processor and replacement thermal material 753724 601 753725001 753725501 753725601 System board equipped with an Intel Dual Core i5 4200U 1 6 GHz processor turbo up to 2 6 GHz 1600 MHz FSB 3 MB L3 cache 15 W and the Windows 8 1 Professional operating system includes processor and replacement thermal material System board equipped with an Intel Dual Core i5 4300U 1 9 GHz processor turbo up to 2 90 GHz 1600 MHz FSB 3 MB L3 cache 15 W and the Standard operating system includes processor and replacement thermal material System board equipped with an Intel Dual Core i5 4300U 1 9 GHz processor turbo up to 2 90 GHz 1600 MHz FSB 3 MB L3 cache 15 W and the Windows 8 1 Standard operating system includes processor and replacement thermal material System board equipped with an Intel Dual Core i5 4300U 1 9 GHz processor turbo up to 2 90 GHz 1600 MHz FSB 3 MB L3 cache 15 W and the Windows 8 1 Professional operating system includes processor and replacement thermal
32. ce Left side NOTE Your computer may look slightly different from the illustration in this section Component Description 1 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Speaker Produces sound TouchPad E NOTE Your computer look slightly different from the illustration in this section Left side 7 8 Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad zone Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse Lights NOTE Your computer may look slightly different from the illustration in this section Component Description 1 Caps lock light On Caps lock is on which switches the keys to all capital letters 2 49 Mute light e Amber Computer sound is off e Computer sound is on Chapter 2 External component identification Component Description 3 8 Microphone mute light Amber microphone sound is off e Microphone is on 4 t 3 Wireless light e An integrated wireless device such as I a wireless loca
33. covering options For more details about the tools provided see Help and Support To access Help and Support select Start gt Help and Support NOTE HP recommends that you print the recovery procedures and save them for later use in case of system instability In case of system failure you can use the backup files to restore the contents of your computer See Backing up your information on page 67 Guidelines e When creating recovery media or backing up to discs use any of the following types of discs purchased separately DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using Be sure that the computer is connected to AC power before you start the recovery media creation process or the backup process Creating recovery media with HP Recovery Disc Creator select models only HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media After you successfully set up the computer you can create recovery media using HP Recovery Disc Creator This recovery media allows you to reinstall your original operating system as well as 66 Chapter 7 Backup and recovery select drivers and applications if the hard drive becomes corrupted HP Recovery Disc Creator can create two kinds of recovery DVDs e Windows 7 operating system DVD Installs the operating system without additional drivers applications e Driver Rec
34. currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter Downloading a BIOS update CAUTION reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant app 2 Select Updates and tune ups and then select Check for HP updates n
35. de 753723 601 bus FSB 3 MB L3 cache 15 W and the Windows 8 Professional operating system 6 Fan heat sink assembly includes replacement thermal material 753716 001 7 RTC battery includes cable and double sided adhesive 716742 001 8 Top cover includes battery release latch NFC board antenna cable 753715 001 Chapter 3 Illustrated parts catalog Spare part number 9 Power Button board includes cable 753718 001 10 Speaker Kit includes left and right speakers and cables 753719 001 11 NFC board includes cable 753717 001 12 Memory module PC3L 12800 1600 MHz 8 GB 693374 001 4 GB 691740 001 13 Solid state drive 256 GB 753729 001 128 753728 001 180 753730 001 14 WWAN module 14112 LTE HSPA Mobile Broadband Module Europe and Asia Pacific 704030 001 HP 4111 LTE EV DO HSPA Mobile Broadband Module for use in the United States 74001 1 001 and Canada HP hs3110 HSPA Mobile Broadband 753650 001 15 WLAN module Intel Dual Band Wireless N 7260NB 802 11 a b g n 2x2 WiFi 717380 001 Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT 4 0 combo 717379 001 Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT 4 0 combo 747833 001 for use in Indonesia Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 combo 710663 001 16 Service door plastics kit not illustrated inc
36. dule see WWAN module on page 32 c WLAN module see WLAN module on page 34 d Solid state drive see Solid state drive on page 35 Keyboard see Keyboard on page 41 f cover see Top cover on page 45 g Fan heat sink assembly see Fan heat sink assembly on page 53 h System board see System board on page 55 Remove the hinge cover 1 Remove the shield 1 that secures the WWAN antenna cables 2 in the routing channel built into the top cover 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 2 Remove the six Phillips 2 0 2 5 screws 3 that secure the hinge cover to the cover Turn the computer right side up with the front toward you Open the computer Rotate the display assembly 1 clockwise until it is perpendicular to the computer body Detach the left 2 and right edges of the hinge cover from the computer Remove the hinge cover 3 by sliding it away from the computer mon mem Remove the hinge cap 4 Reverse this procedure to install the hinge cover and hinge cap Component replacement procedures 59 Display assembly Description Spare part number Display Hinge up 11 6 HD AG UWVA 753720 001 Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect
37. e Windows 8 Professional operating system Equipped with an Intel Dual Core i5 4300U 1 9 GHz processor turbo up to 2 90 753725 001 GHz 1600 MHz FSB 3 L3 cache 15 and Standard operating system Equipped with an Intel Dual Core i5 4300U 1 9 GHz processor turbo up to 2 90 753725 501 GHz 1600 MHz FSB 3 13 cache 15 W and Windows 8 Standard operating system Equipped with an Intel Dual Core i5 4300U 1 9 GHz processor turbo up to 2 90 753725 601 GHz 1600 MHz FSB 3 MB L3 cache 15 W and the Windows 8 Professional operating system Equipped with an Intel Dual Core 15 42000 1 6 GHz processor turbo up to 2 6 GHz 753724 001 1600 MHz FSB 3 MB L3 cache 15 W and the Standard operating system Equipped with an Intel Dual Core 15 42000 1 6 GHz processor turbo up to 2 6 GHz 753724 501 1600 MHz FSB 3 MB L3 cache 15 and the Windows 8 Standard operating system Equipped with an Intel Dual Core 15 42000 1 6 GHz processor turbo up to 2 6 GHz 753724 601 1600 MHz FSB 3 MB L3 cache 15 and the Windows 8 Professional operating system Equipped with an Intel Dual Core 13 40100 1 7 GHz processor 1600 MHz front side 753723 001 bus FSB 3 MB L3 cache 15 W and the Standard operating system Equipped with an Intel Dual Core i3 4010U 1 7 GHz processor 1600 MHz frontside 753723 501 bus FSB 3 MB L3 cache 15 W and the Windows 8 Standard operating system Equipped with an Intel Dual Core 13 40100 1 7 GHz processor 1600 MHz frontsi
38. e of system failure or instability the computer provides the following tools to recover yovr files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e 111 recovery tools You can use f1 1 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows operating system media to reboot the computer and repair the operating system For additional information see Using Windows operating system media purchased separately on page 64 62 Chapter 7 Backup and recovery Using the Windows recovery tools To recover information you previously backed up see Windows Help and Support for steps on restoring files and folders To recover your information using Automatic Repair follow these steps A CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and uti
39. eate a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e 111 recovery tools select models only You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 7 operating system media to reboot the computer and repair the operating system For additional information see Using Windows 7 operating system media on page 70 68 Chapter 7 Backup and recovery Using the Windows recovery tools Using the Windows recovery tools you can e Recover individual files e Restore the computer to a previous system restore point e Recover information using recovery tools 2 For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support select Start Help and Suppo
40. eless wide area network options by way of wireless module Support for the following WWAN modules e HP hs3110 HSPA Mobile Broadband 14111 LTE EV DO HSPA Mobile Broadband Module for use in the United States 4112 LTE HSPA Mobile Broadband Module for use in Europe and Asia Pacific secured micro SIM Support for no WWAN option Support for WWAN after market option Integrated near field communication NFC module and antenna External media cards Micro Secure Digital slot Combo Headphone MIC jack side docking connector Ports e adapter e Audio in mono microphone audio out stereo headphone combination e DisplayPort 1 2 e Docking e RJA45 Ethernet e USB 3 0 2 1 charging port Sensors e Accelerometer ALS e Compass e Gyro e with Secure Element e Proximity SAR Docking Quest 1 0 amp Quest 2 0 Chapter 1 Product description Category Keyboard pointing devices Description Full size backlit spill reistant keyboard with DuraKeys and active pen Gesture support MultiTouch gestures enabled two finger scrolling and pinch zoom as default Taps enabled by default Support for ClickPad with image sensor scroll pinch zoom rotate and 3 finger flick Multitouch gestures enabled Power requirements Support for 65 W HP Smart AC adapter RC V EM 3 wire and 45 W HP Smart AC adapter RC V non PFC 3 wire
41. emove the battery see Battery on page 28 5 NM Remove the service door see Service door on page 30 Component replacement procedures 41 Remove the keyboard 1 Loosen the 2 captive screws that secure the keyboard to the computer Rest and secure the computer on its left side Partially open the computer Insert a screw driver or similar thin tool into the keyboard release hole near the fan and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 6 Open computer 7 Lift the rear edge of the keyboard and then swing the keyboard up and forward until it rests upside down on the palm rest 8 Release the ZIF connector 1 to which the backlight cable is attached and then disconnect the backlight cable 2 from the system board 9 Release the ZIF connector 3 to which the keyboard cable is attached and then disconnect the keyboard cable 4 from the system board Component replacement procedures 43 10 Remove the keyboard 5 Reverse this procedure to install the keyboard 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Description Spare part number Top cover with TouchPad includes battery release latch NFC board antenna cable power 753
42. ents parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Grounding guidelines 25 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e X Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Staticdiss
43. er If you are unsure whether the computer is off or Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 28 Remove the service door 1 2 7 Turn the computer upside down with the front toward yov Press on the memory card bezel 1 once to release the bezel and then press on the bezel again to remove the bezel Remove the two large rubber screw covers 2 Remove the two Phillips M2 0x6 5 screws 3 that secure the service door to the computer Remove the two small rubber screw covers 4 The large and small rubber screw covers are included in the Plastics Rubber Kit spare part number 753713 001 Remove the two Phillips M2 0x8 5 screws 5 that secure the service door to the computer Loosen the four captive Phillips screws 1 that secure the service door to the computer 30 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 8 Lift the front edge of the service door 2 until the cover detaches from the computer and then remove the service door 3 from the computer Reverse this procedure to install the service door Component replacement procedures 31 WWAN module Description Spare part number 4112 LTE HSPA Mobile Broadband Module Europe and Asia
44. er light 6 power requirements product description 3 processor product description 1 product description audio 1 chipset 1 display panel 1 docking 2 Ethernet 1 external media cards 2 graphics 1 keyboard 3 memory module 1 microphone 1 operating system 3 pointing device 3 ports 2 power requirements 3 processors 1 product name 1 security 3 sensors 2 serviceability 3 solid state drive 1 video 1 wireless 2 product name 1 R rear components 12 recovery 65 recovery media creating 66 recovery partition 63 refresh 65 removal replacement procedures 27 39 restoring the hard drive 63 right side components 6 RJ 45 network jack 12 rotation lock button 6 RTC battery removal 51 spare part number 16 19 51 rubber screw cover removal 30 S Screw Kit spare part number 18 21 security cable slot location 12 security product description 3 sensors product description 2 sequential partnumbers 18 service door location 11 removal 30 spare part number service tag 13 serviceability product description 3 solid state drive product description 1 removal 35 spare part numbers 35 Speaker spare part number 17 20 48 speakers location 6 7 removal 48 spare part number specifications computer 79 display 80 system board removal 55 spare part numbers 55 17 20 30 17 21 17 20 48 16 21 T Top cover removal 45 spare part number 16 21 45 top cover spare part number 20 Touch
45. ery 63 fan heat sink assembly removal 53 spare part number fnkey 9 function keys 9 16 20 53 G graphics product description 1 H hard drive recovery 63 headphone jack 7 hinge cover removal 58 spare part number 15 20 58 HP Recovery Disc Creator using 66 J jacks audio in 7 audio out 7 headphone 7 microphone 7 network 12 RJ 45 network 12 K key components 9 keyboard product description 3 removal 41 spare part numbers 20 41 keys esc 9 9 function 9 Windows application 10 15 19 L left side components 7 light components 8 lights AC adapter 12 caps lock 8 microphone mute 9 mute 8 num lock 9 power 6 TouchPad 9 webcam 5 wireless 9 M memory card bezel removal 30 Memory Card Reader location 6 memory module product description 1 removal 37 spare part numbers 17 19 37 microphone location 5 product description 1 microphone jack 7 microphone mute light 9 miscellaneous part 17 model 1 mute light 8 N network jack 12 NFC antenna 11 NFC board removal 40 spare part number num lock light 9 numeric keypad 10 17 20 40 operating system product description 3 P Plastics Rubber Kit spare part number 17 19 pointing device product description 3 ports DisplayPort 12 docking 7 product description 2 USB3 0 12 power button 6 power button board spare part number 17 power connector 12 power cord set requirements 81 spare part numbers 17 18 19 pow
46. ese steps 1 Open Windows Explorer by selecting Start gt Computer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI select models only PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine if the computer hardware is functioning properly The tool runs outside of Using HP PC Hardware Diagnostics select models only 77 the operating system to isolate hardware failures from issues that be caused operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press 12 The BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to
47. f Repair parts Make special note of each screw size and location during removal and replacement Component replacement procedures 27 Description Spare part number 6 cell 44 Wh 1 98 Ah Li ion battery 698943 001 Before disassembling the computer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery 3 Pivot the battery up and then remove the battery from the computer 2 To insert the battery 1 Turn the computer upside down on a flat surface 2 Insert the battery 1 at a 45 degree angle into the battery bay until it is seated 28 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 3 Pivot the battery downwards 2 until it is seated The battery release latch automatically locks the battery into place Component replacement procedures 29 Service door Description Spare part number Service door includes 4 captive retention screws and 2 rubber feet 753713 001 Before removing the service door follow these steps 1 2 3 4 Turn off the comput
48. he device may function normally for a while then degrade in the internal layers reducing its life expectancy CAUTION prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000V 11 000 V 5 000 V 24 Chapter 4 Removal and replacement procedures preliminary requirements Packaging and transporting guidelines Foll
49. hield 753715 001 Top cover includes display lid switch actuator magnets orientation lock switch actuator power switch actuator TouchPad and TouchPad cable 753716 001 Fan heat sink assembly includes replacement thermal material 753717 001 board includes cable 753718 001 Power button board includes cable 753719 001 Speaker Kit includes left and right speakers and cables 20 Chapter 3 Illustrated parts catalog Spare part number 753720 001 Description 11 6 in AntiGlare 1366x768 HD UWVA display assembly includes display hinge microphones webcamera and Windows button 753721 001 Base enclosure includes battery release latch NFC board antenna cable power connector cover and RJ 45 jack cover 753723 001 System board equipped with anlntel Dual Core 13 40100 1 7 GHz processor 1600 MHz front side bus FSB 3 MB L3 cache 15 W and the standard operating system includes processor and replacement thermal material 753723 501 System board equipped with anlntel Dual Core 13 40100 1 7 GHz processor 1600 MHz front side bus FSB 3 MB L3 cache 15 W and the Windows 8 1 1 Standard operating system includes processor and replacement thermal material 753723 601 System board equipped with anlntel Dual Core 13 40100 1 7 GHz processor 1600 MHz front side bus FSB 3 MB L3 cache 15 W and the Windows 8 1 1 Professional operating system includes processor and replacement thermal m
50. ipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 26 Chapter 4 Removal and replacement procedures preliminary requirements 5 Removal and replacement procedures for Customer Self Repair parts 2 NOTE The Customer Self Repair program is not available in all locations Installing a part not supported by the Customer Self Repair program may void your warranty Check your warranty to determine if Customer Self Repair is supported in your location Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 11 screws that must be removed replaced and or loosened when servicing Customer Sel
51. l area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 5 Num lock light On Num lock is on 6 TouchPad light e The TouchPad is off Keys e The TouchPad is on NOTE Your computer may look slightly different from the illustration in this section Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num key the esc key or the b key 3 um Windows button Displays the Windows Start menu uH 4 Function keys Execute frequently used system functions when pressed in combination with the fn key Keys 9 10 Component 5 Embedded numeric keypad Description When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key Displays options for a selected object 6 2 Windows application key Chapter 2 External component identification Bottom NOTE Your computer look slightly different from the illustration in this section Component 1 Service door Description Gives access to the hard drive the wireless LAN module slot the WWAN module slot select models on
52. l household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 83 Index A AC adapter light 12 AC adapter spare part numbers 17 19 ambient light sensor 5 antenna location 5 audio product description 1 audio in jack 7 audio out jack 7 B Backup and Restore 68 backups creating 67 base enclosure spare part number 16 battery removal 28 spare part number battery bay 11 battery bay cover release latch 11 BIOS determining version 76 downloading an update 77 updating 76 bottom components 11 button board removal 50 spare part number 20 50 buttons power 6 rotation lock 6 TouchPad 8 TouchPad on off 8 volume 6 Windows 9 Windows Home 6 17 19 28 caps lock light 8 chipset product description 1 components bottom 11 display 5 84 Index keys 9 left side 7 lights 8 rear 12 rightside 6 TouchPad 7 computer major components 14 specifications 79 D display components 5 specifications 80 display assembly removal 60 spare part number display panel product description 1 DisplayPort 12 docking port 7 docking product description 2 Driver Recovery DVD creating 66 15 21 60 E esckey 9 Ethernet product description 1 F 11 recov
53. lay 7 Component Description 1 WWAN antennas 2 Send and receive wireless signals to communicate with wireless wide area networks WWAN 2 Ambient light sensor Brightens or dims the display in response to ambient light 3 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLAN 4 Internal microphones 2 Record sound 5 Webcam light On The webcam is in use Display 6 Component Description 6 Webcam Records video and captures photographs Some models P allow you to video conference and chat online using streaming video 7 Windows Home button Returns you to the Start screen The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access the user guides select the HP Support Assistant app on the Start screen select My computer and then select User guides Right side 571 eo Component Description 1 Power button Turns power on and off 2 ly Power light e The computer is on Blinking The computer is in the Sleep state a powersaving state The computer shuts off power to the display and other unneeded components compute
54. le to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 4 AD DisplayPort Connects an optional digital display device such as a high performance monitor or projector 5 4 USB 3 0 charging port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the computer is off 6 Power connector Connects an AC adapter 7 AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e The computer is using DC power 12 Chapter 2 External component identification 3 Illustrated parts catalog Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag It is necessary to remove the battery to obtain these numbers See Bottom on page 11 for battery removal instructions T Q Seriot S E MT Product P Description Function 1 Product name This is the product name affixed to the front of
55. led at the factory must be reinstalled To recover the original hard drive image using 11 1 2 If possible back up all personal files If possible check for the presence of the Recovery Image partition From the Start screen type pc and then select This PC Ey NOTE If the Recovery Image partition is not listed you must recover your operating system and programs using the Windows operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows operating system media purchased separately on page 64 If the Recovery Image partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Windows 8 1 63 4 Press 11 while the Press lt F11 gt recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows operating system media purchased separately To order a Windows operating system DVD contact support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions CAUTION Using a Windows operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that
56. lities from the backup used for recovery LP 2 4 5 If possible back up all personal files If possible check for the presence of the Recovery Image partition and the Windows partition From the Start screen type ile and then click File Explorer From the Start screen type pc and then select This PC 27 NOTE If the Windows partition and the Recovery Image partition are not listed you must recover your operating system and programs using the Windows operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows operating system media purchased separately on page 64 If the Windows partition and the Recovery Image partition are listed restart the computer by pressing and holding the shift key while clicking Restart Select Troubleshoot select Advanced Options and then select Startup Repair Follow the on screen instructions 277 For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools CAUTION Using 11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not instal
57. llow the on screen instructions 5 Click Next Chapter 7 Backup and recovery 6 Select Repair your computer 7 Follow the onscreen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Windows 7 71 8 Computer Setup BIOS and Advanced System Diagnostics Windows 8 1 Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press 10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps
58. ludes screws and 2 rubber feet 753713 001 Plastics Rubber Kit not illustrated includes 4 service door rubber screw covers 716744 001 17 6 cell 44 Wh 1 98 Ah Li ion battery includes rubber feet and speaker grilles 698943 001 Miscellaneous parts Component Spare part number AC adapter 65 W HP Smart AC adapter RC V EM 3 wire 693710 001 45 W HP Smart AC adapter RC V non PFC 3 wire 696694 001 Power cord 3 pin black 1 83 m For use in Australia 490371 011 Miscellaneous parts 17 Component Spare part number For use in Brazil 490371 202 For use in Denmark 490371 081 For use in Europe 490371 021 For use in Israel 49037 1 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic China 49037 1 AAT1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use Taiwan 490371 1 For use in Thailand 490371 201 For use in the United Kingdom and Singapore 490371 031 For use in South Africa 49037 1 AR1 For use in Argentina 490371 001 For use in India 49037 1 D61 Screw Kit 753731 001 Sequential part number listing Spare part number Description 49037 1 001 Power cord for use in North America 3 pin black 1 83 m 490371 011 Power cord for use in Australia 3 pin black 1 83 m 490371 021 Power cord for use in Europe 3 pin black 1 83
59. ly and the memory module slots CAUTION prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region 2 Vents Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Near Field Communication NFC antenna 4 Battery bay Allows you to connect wirelessly with communicate with and transfer data info to and from your Near Field Communication NFC compatible devices Holds the battery 5 Battery bay cover release latch Releases the battery cover over the battery bay Bottom 11 Rear Ej NOTE Your computer may look slightly different from the illustration in this section ye HOODOO Component Description 1 RJ 45 network jack a network cable etr e Green left The network is connected e Amber right Activity is occurring on the network 2 USB 3 0 ports 1 Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 3 Security cable slot Attaches an optional security cab
60. m and microphone Touchscreen enabled Touch Controller Atmel 2952 1 Typical brightness 400 nits Memory Solid state drive One customer accessible upgradable memory module slot 4 GB on the system board Support for DDR3L PC 3 12800 1600 MHz Support for 12288 MB of system RAM in the following configurations e 12288 8192 MB memory module 4096 MB on system board 8192 4096 MB memory module 4096 MB on system board e 4096 4096 on system board Serial ATA III Support for the following single solid state drive configurations 256GBM2 128 GB 2 180 2 Audio and video DTS Studio sound Integrated dual array microphones Stereo speakers 2 Camera 720 HD Ethernet Integrated Intel 82579LM 10 100 1000 network interface card NIC 2 Category Wireless Description Integrated wireless personal area network WPAN option supported only through combination module Two WLAN antennas built into display assembly Integrated wireless local area network WLAN options by way of wireless module Support for the following WLAN modules e Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 combo e Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT 4 0 combo e Intel Dual Band Wireless N 7260NB 802 11 a b g n 2x2 WiFi Support for no WLAN Bluetooth option Two WWAN antennas built into display assembly Integrated wir
61. moval and replacement procedures for Customer Self Repair parts 3 Remove the WWAN module 3 by pulling the module away from the slot at angle ep o w NOTE If the WWAN antenna cables are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the module Component replacement procedures 33 WLAN module 34 Description Spare part number Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 combo 710663 001 Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT 4 0 combo 717379 001 Intel Dual Band Wireless N 7260NB 802 11 a b g n 2x2 WiFi 717380 001 Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT 4 0 combo for use in 747833 001 Indonesia CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the ope
62. mputer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Select Start Help and Support Maintain 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE f you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow th
63. n press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press to enter Computer Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions U 5B save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Using Computer Setup 73 Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those
64. n avita 37 6 Removal and replacement procedures for Authorized Service Provider parts 39 Component replacement procedures nennen 39 juice 40 Keyboard e E TITO 41 COVER cce ee 45 M P 48 Power 50 RIC batery po T mH 51 Fan heat sink assembly consec vex innn inina RE 53 Syslem board E ETT ET T T 55 Hinge D 58 Display assembly 60 7 Budk p and r t very i ede 62 Windows Gel 62 Backing up your information oq And 62 Performing system recovery 62 Using the Windows recovery tools 63 Using f11 recovery tools 63 Using Windows operating system media purchased separately 64 Using Windows Refresh or Windows Reset 2 2 2 2 65 Using HP Software Setup 65 66 Creating recovery media and backups 2 66 y MH o CQ 66 Creating recovery media with HP Recovery Disc Creator select models Only 66 Creati
65. ndling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Service considerations 23 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or t
66. ng recovery media 2 01 67 Backing Pere Pen 67 Performing a system TecOVely 68 Using the Windows recovery tools 1 2 0 69 Using f11 recovery tools select models only 70 Using Windows 7 operating system media 2 2 5 70 8 Computer Setup BIOS and Advanced System Diagnostics Windows 8 1 72 Using Comp ter teu Retro poe etes ters ien a a s 72 viii Starting Computer Setup 72 Navigating and selecting Computer Setup 2 22 2 2 9 72 Restoring factory settings in Computer Setup 222 2 2 22 73 Updating the BIOS 73 Determining the BIOS version 74 Downloading a BIOS edP o IRE 74 Using Advanced System Diagnostics d ptite len 75 9 Windows 7 Using Computer Setup BIOS HP PC Hardware Diagnostics UEFI 76 Starting Setup Utility BIOS ieiunii iniiai iari hE m 76 Updating the BIOS MR RE 76 Determining the BIOS tara 76 Downloading a 77 Using HP PC Hardware Diagnostics select models
67. nstalled on the replacement system board e Memory module see Memory module page 37 e battery see RTC battery on page 51 Remove the system board 1 Turn the computer right side up with the front toward yov 2 Open the computer 3 Release the ZIF connector 1 to which the TouchPad cable is attached and then disconnect the TouchPad cable 2 from the system board 4 Disconnect the display panel cable 1 from the system board 5 Remove the Phillips M2 0x2 5 screw 2 that secures the system board to the top cover 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 6 Remove system board 3 Reverse this procedure to install the system board Component replacement procedures 57 Description Spare part number Hinge cover includes hinge cap WWAN antenna cables and transceivers and WWAN antenna 753714 001 shield Before removing the hinge cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 28 and then remove the following components Service door see Service door on page 30 b WWAN mo
68. omputer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 28 and then remove the following components Service door see Service door on page 30 b Keyboard see Keyboard on page 41 cover see Top cover on page 45 Remove the RTC battery 1 the battery cable 1 from the system board Component replacement procedures 51 2 Detach the RTC battery 2 from the top cover The RTC battery is attached to the system board with double sided tape 3 Remove the RTC battery Reverse this procedure to install the RTC battery 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Fan heat sink assembly Description Spare part number Fan heat sink assembly includes replacement thermal material 753716 001 Before removing the fan heat sink assembly follow these steps 5 Turn off the computer If you are unsure whether the computer is off or Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 28 and then remove the following components Service door see Service door on page 30 b Keyboard see Keyboard on page 41
69. oval and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty Important Notice about Customer Self Repair Parts Safety warning notice A WARNING reduce the possibility of heatrelated injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flot surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 Safety warning notice Table of contents 1 Product description 1 2 External component identification ee eee ee eee eee eee eee eee eee eene eene eoe esset esset haere 4 B M E B OT 6 conc YX S 7 To ch 7 8 Keys
70. overy DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications Creating recovery media ET NOTE The Windows 7 operating system DVD can be created only once Thereafter the option to create that media will not be available after you create a Windows DVD To create the Windows DVD 1 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator 2 Select Windows disk 3 From the drop down menu select the drive for burning the recovery media 4 Click the Create button to start the burning process the Windows 7 operating system DVD has been created create the Driver Recovery DVD 1 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator 2 Select Driver disk 3 From the drop down menu select the drive for burning the recovery media 4 Click the Create button to start the burning process Backing up your information You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent
71. ow 3 Atthe download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 From the Start screen type e and then click File Explorer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C 74 Chapter 8 Computer Setup BIOS and Advanced System Diagnostics Windows 8 1 5 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions NOTE Af
72. ow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure thot mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive compon
73. ows partition is listed restart the computer and then press f8 before the Windows operating system loads 4 Select Startup Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools select Start gt Help and Support Windows 7 69 Using 11 recovery tools select models only CAUTION Using 11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The 1 1 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using 11 1 If possible back up all personal files 2 f possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management NOTE It the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 70 3 Ifthe HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press
74. perature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications 79 11 6 inch UWVA display specifications 80 Metric U S Dimensions Height 14 50 cm 5 71 in Width 25 70 cm 10 12 in Diagonal 29 40 cm 11 58 in Number of colors Up to 16 8 million Contrast ratio Brightness 200 1 typical 400 nits typical Pixel resolution Pitch 0 197 x 0 197 mm Format Configuration 1366 x 768 RGB vertical stripe Backlight LED backlit Character display 80 x 25 Total power consumption 3 46W Viewing angle Chapter 10 Specifications 65 horizontal 50 vertical typical 11 Requirements for all countries Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Powe
75. r cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used The following requirements are applicable to all countries and regions e length of the power cord set must be at least 1 0 m 3 2 ft and no more than 1 8 m 6 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region e appliance coupler must meet the mechanical configuration of an 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 Requirements for all countries 81 82 Country region Accredited agency Applicable note number The People s Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be
76. r is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 3 Rotation lock Locks screen orientation in either Landscape or Portrait mode NOTE When you move between notebook and tablet configuration the computer screen will automatically change to vertical or horizontal To lock the current screen orientation slide the screen orientation button 4 Volume button Lowers the volume 5 Volume button Raises the volume 6 Speaker Produces sound 7 Memory card reader Reads optional memory cards that store meg manage share or access information Chapter 2 External component identification Component Description 8 Audio out headphone jack Audio Connects optional powered stereo speakers G in microphone jack headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 9 Docking port Connects an optional docking devi
77. rating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 28 Remove service door see Service door page 30 Remove the WLAN module 1 Disconnect the WLAN connector from the computer 2 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled MAIN connects to the WLAN module Main terminal The WLAN antenna cable labeled AUX connects to the WLAN module Aux terminal 3 Remove the Phillips M2 0x2 5 screw 2 that secures the WLAN module to the system board The WLAN module tilts up Chapter 5 Removal and replacement procedures for Customer Self Repair parts 4 Remove WLAN module 3 by pulling the module away from the connection at an angle NOTE If the WLAN antennas not connected to the terminals on the WLAN module the protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Solid state drive Description Spare part number 256 753729 001 Component replacement procedures 35 36 Description Spare part number 128 GB 753728 001 180 GB 753730 001 Before removing the solid state drive follow these steps 1 Turn off
78. rd from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 28 and then remove the following components Service door see Service door on page 30 b Keyboard see Keyboard on page 41 cover see Top cover on page 45 d Right speaker see Speakers on page 48 Remove the button board 1 Turn the computer right side up with the front toward yov 2 Open the computer 3 Release the ZIF connector 1 to which the button board cable is attached and then disconnect the button board cable 2 from the system board 4 Close the computer 5 Turn the computer upside down with the rear toward yov 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 6 Detach the button board 1 from the cover The button board cable is attached to the the cover with double sided tape Remove the Phillips M2 0x3 0 screw 2 that secures the button board to the top cover Remove the button board 3 Reverse this procedure to install the button board RTC battery Description Spare part number RTC battery includes cable and double sided adhesive 716742 001 Before removing the RTC battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the c
79. rt NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support To access Help and Support select Start Help and Support To recover information you previously backed up 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the instructions to recover your system settings your computer select models only or your files To recover your information using Startup Repair follow these steps CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition To check for the Windows partition select Start Computer NOTE If the Windows partition is not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 70 3 If the Wind
80. rt the issue and purchase a replacement battery BIOS Management You can update or rollback the version of the BIOS on the system Do not shut down or remove external power during the process You will be given a confirmation screen before your BIOS is modified Select BIOS update BIOS Rollback or Back to main menu You can view system information and error logs or select languages in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 2 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE you need to stop a diagnostics test while it is running press esc Using Advanced System Diagnostics 75 9 Windows 7 Using Computer Setup BIOS and HP PC Hardware Diagnostics UEFI Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS A To start Setup Utility BIOS turn on or restart the computer quickly press esc and then pres
81. s 110 E NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 4 Select Yes 76 Chapter 9 Windows 7 Using Computer Setup BIOS and HP PC Hardware Diagnostics Downloading a BIOS update CAUTION reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the co
82. ter a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to repo
83. the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 28 and then remove the following components Service door see Service door on page 30 a b WWAN module see WWAN module on page 32 c WLAN module see WLAN module on page 34 d Solid state drive see Solid state drive on page 35 e Keyboard see Keyboard on page 41 Top cover see Top cover on page 45 g Fan heat sink assembly see Fan heat sink assembly on page 53 h System board see System board on page 55 i Hinge cover and hinge cap see Hinge cover page 58 Remove the display assembly 1 Remove the two Phillips M2 0x5 0 screws 1 that secure the display assembly to the top cover 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 2 Slide the display assembly 2 away from the top cover and remove it Reverse this procedure to install the display assembly Component replacement procedures 61 7 Backup and recovery Windows 8 1 To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive create system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use
84. you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate a full install of the operating system using a Windows operating system DVD Ej NOTE This process takes several minutes If possible back up all personal files Insert the Windows operating system DVD into the optical drive and then restart the computer When prompted press any keyboard key Follow on screen instructions After the installation is completed 1 Eject the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 64 Chapter 7 Backup and recovery Using Windows Refresh Windows Reset When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you The Windows Reset option allows you to perform detailed reformatting of your computer or remove personal information before you give away or recycle your computer For more information on these features see Windows Help and Support Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup

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