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HP EliteBook 840 G1

1. Spare part CSR Description number flag 730794 261 B Keyboard with pointing stick for use in Bulgaria includes keyboard cable and pointing stick cable 730794 271 B Keyboard with pointing stick for use in Romania includes keyboard cable and pointing stick cable 730794 281 B Keyboard with pointing stick for use in Thailand includes keyboard cable and pointing stick cable 730794 291 B Keyboard with pointing stick for use in Japan includes keyboard cable and pointing stick cable 730794 A41 B Keyboard with pointing stick for use in Belgium includes keyboard cable and pointing stick cable 730794 AB1 B Keyboard with pointing stick for use in Taiwan includes keyboard cable and pointing stick cable 730794 AD1 B Keyboard with pointing stick for use in South Korea includes keyboard cable and pointing stick cable 730794 B31 B Keyboard with pointing stick for use in the Netherlands includes keyboard cable and pointing stick cable 730794 B71 B Keyboard with pointing stick for use in Sweden and Finland includes keyboard cable and pointing stick cable 730794 BA1 B Keyboard with pointing stick for use in Slovenia includes keyboard cable and pointing stick cable 730794 BB1 B Keyboard with pointing stick for use in Israel includes keyboard cable and pointing stick cable 730794 BG1 B Keyboard with pointing stick for use in Switzerland includes keyboard cable and pointing stick cable 730794 D61 B Keyboard
2. ccceeecceeeeceeeeeeeeeeeneeeeeeeeeeesenseeeetteeeees 143 35 6 cm 14 0 in HD SVA display specttGatcnie jicsta ccnndeiesudaineninscibisdbninedntslesatiedeinttiinetavhenssnshies 144 35 6 cm 14 0 in HD SVA display specifications c0c icccsesnanesavertacevatinadensntnssevnecensvannsateedennes 145 35 6 cm 14 0 in HD SVA display specifications cceccccccesesseeeeenseeeesnseeeeseeeeeessetseeensaeees 146 39 6 cm 15 6 in HD SVA display specifications y csissuavcirnvessnsuilevtalstilesnibcelwlanveiantedelntanibedeibievanlinives 147 39 6 cm 15 6 in FHD SVA display specifications cccccesscceeesseeeeeeeneeeeesenseeeeessseeeeseeaeees 148 Hard drive specifications 5 3c caen cussnoinldnaw svar oiavedianeiateaston ce raseae ta en aw ales era Hee atenen aa EReRaie 149 Solid state drive specifications soicasscinnwennimonsinnineavenss wenabotineawibebadteaivanesaManessisunbnnawenauncbaothvbaieish 150 14 Siatement of Volatility scasisiiciccctsciicucniininmucinimuconimacenGoncuniacnaaiesian 151 HP Sure SIAN iness TE E taut nee EE EE oat Dela 153 Non volatile memory usage 3 ina cansncavsceaesiatenc pis nevaaneiedvasndvavausrt otasanesaeendadarnauenenpaeewnten 154 Questions and CHE WETS lt sicnrinianidiarnvnaiih eeiaedral sania nenene nenene 156 15 Power cord set requiremenibs csissssissesiasesissesssnssiacestanediaecdaoncsiacssansesousebeucesausabeatsseasstens 157 Requirements for all countries lsiconsiasSishdguisdonsnitegads Adece
3. 5 Remove the service cover see Service cover on page 48 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module fy NOTE The red WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN antenna cable is connected to the WWAN module Aux terminal 2 Remove the Phillips PM2 0x3 0 screw 2 that secures the WWAN module to the base enclosure Chapter 5 Removal and replacement procedures for Customer Self Repair parts 3 Remove the WWAN module 3 by pulling the module away from the slot ay NOTE WWAN modules are designed with a notch to prevent incorrect insertion NOTE Ifthe WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 59 WLAN module 60 Description Spare part number Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 710661 001 Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT4 0 717381 001 Intel Dual Band Wireless N 7260NB 802 11 a b g n 2x2 WiFi BT4 0 717382 001 Broadcom BCM943228HMB 802 1 labgn 2x2 Wi Fi BT 4 0 Combo Adapter 731550 001 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the
4. sT USB power performance att RJ 45 network jack Connects a network cable 6 7 Docking connector Power connector Chapter 2 External component identification Connects an optional docking device Connects an AC adapter Bottom Ey NOTE Your computer may look slightly different from the illustration in this section Component Description 1 Accessory battery connector Connects an optional accessory battery 2 Service cover Provides access to the hard drive bay the wireless LAN 3 a Service cover release latch 4 Service cover release lock WLAN module slot the WWAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Releases the service cover on the computer Locks service cover Bottom 19 Component Description 5 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for
5. HP EliteBook 840 G1 Notebook PC HP ZBook 14 Mobile Workstation HP EliteBook 850 G1 Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2013 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are U S registered trademarks of Intel Corporation Microsoft Windows and Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition September 2013 Document Part Number 73476 1 001 Important Notice about Customer Self Repair Parts Z CAUTION Your computer includes Customer Self Repair parts and parts that should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void you
6. Using HP PC Hardware Diagnostics UEFI select models only cccccccceeeesteeeeeesteeeeestteeees 118 Downloading HP PC Hardware Diagnostics UEFI to a USB device eeeeeeeeeeeeee 119 9 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux 0seee0 120 Starting Computer Setups oi sseicaksednasdekcpandecodeheniads Geandunonleb edereedanntedetectucesnovsdedsdetenntannioneedvoetes 120 Using Computer Setup seseseeeeeeeceeeecceecceeececaeeeseeeeeeeeeeeeceeeeeeeeeaaaaeaaeeseneeeeeeeceeeeeeeeeeaeenaas 12 Navigating and selecting in Computer Setup cccccceeeeececeeeneeeeenseeeeeeseeeeetneeeees 121 Restoring factory settings in Computer Setup ccccsseceeceeeeeeeeesneeeeeeseneeeeeessteeeeenses 122 Updating the BIOS seriesas R E E N E a a E 122 Determining the BIOS version i s csccusitasels cannantewnnbannnnne babiesitcieguabrumandunquadbadiadeinsanna Manes 122 Downloading a BIOS ppdele x usiawienuin nner abeemmnuneer 123 HP S re Stan ospice aces Sensi a bien hee draenei lot attest aa te a S aei 123 Using MUB ssnnr nnee ne EE OA AA a E E A E EN 124 About the boot device order ccceeccccccceesceccccusescecceeaustseccceausaeesccseusaaesscesausaeeseecs 124 Choosing MultiBoot preferences lt dachacnehieeinecnn nme enter e eneeuanr 124 Dynamically choosing a boot device using the f9 prompt seceeeeteees 125 Using HP PC Hardware Diagnostics UEFI selec
7. 8 Computer Setup BIOS and HP PC Hardware Diagnostics UEFI in Windows 7 112 Using Computer Setup ssseeseeeeeeeeeeeceececeeeeecaeeeeeeeeeceeeeeeceeeeeeeeeaaeaaaaeaeneeeeeeecereeeseeeeaeeaaes 112 Starting Computer Setups ia E E NE dedi EE E EE 112 Navigating and selecting in Computer Setup cccccsceceeecceeeseeeeeenseeeeeeseeeeeteeeeees 113 Restoring factory settings in Computer Setup ccccsesccceeeeseeeeeeseeeeeeeesneeeeeeeseeeeenses 113 Updating the BIOS pisinisi iien i ai i E 114 Determining the BIOS version i lt 0iscvesocecassescsnsavsvetnierecssncatdvavecorsedipaenintios 114 Downloading a BIOS update cca xissrvruvinexortinsssondenssrendvarereravedaressiadeumacadbes 115 FHP Sure Stanionis ape ie i i tase Sel i E A E E 116 Using VOIR E OG nsc ii saeni ie e EE N E E E E E EEN EE E NEEE ER REEE 116 About the boot device order s csesceeeseeeeereecnseeesneeecneeeeseeseeeecsaeesereeneeeeereennees 116 Choosing MultiBoot preferences jas c osrecomverlawisiitlhenoriedle nial vecunsesdneaonbdenbeavesepseliolieienieile 117 Setting a new boot order in Computer Setup ccccceeeseeeeeeeeesteeeeeeeneaes 117 Dynamically choosing a boot device using the f9 prompt eceeeeeeeeees 117 Setting a MultiBoot Express prompt saswisscscsssassnccovenenssvsvcasvedibecaissensvankedeceses 118 Entering MultiBoot Express preferences cccccceeeesseeeeeeeteeeeeeeseeeeeeteeees 118
8. Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F 10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optimum NOTE This process will take a long time and the amount of time varies based on the hard drive capacity b Solid State Drive SSD Clear the SSD contents by using the BIOS Setup Secure Erase command option or by using a third party utility designed to erase data from an SSD To run Secure Erase enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display Select the Security menu and scroll down to the Utilities menu Select Secure Erase and select the desired hard drive Chapter 14 Statement of Volatility HP Sure Start Select Intel based 2013 HP Business Notebook PCs offer HP Sure Start which provides hardware based assurance of the following e HP approved firmware is running on the HP Embedded Controller EC EC Options in BIOS found under BIOS Integrity Checking e An HP approved BIOS is running on the host processor HP Sure Start verifies the integr
9. SS Ss SS SS Ss A Ss Not available with SSD or SED HDD Mini card SSD M 2 NGFF Solid State Drive 120 GB Not available if 32 GB flash cache is selected Audio and video Two stereo speakers HD audio with DTS Sound Studio Integrated 720p HD webcam supports no camera option Integrated dual array microphone S S amp S eS se S eS Aa S Ss SO OS AA O SS Se SS Se SS oa ae a Ethernet Intel 1218LM Gigabit Network Connection 3 S4 S5 wake on LAN Chapter 1 Product description Category Wireless Description Integrated wireless local area network WLAN options by way of minicard Two WLAN antennas built into display assembly Support for the following WLAN formats e Atheros WB225 1x1 802 11b g n Bluetooth Combo Adapter e Broadcom 43228 802 1 labgn 2x2 Wi Fi Adapter e Intel Centrino Advanced N 6205 WLAN module e Intel Centrino Ultimate N 6300 WLAN module e Intel Centrino Wireless N 2200 802 11b g n 2x2 WiFi Adaptor Supports no WLAN option HP HP EliteBook HP ZBook EliteBook 840 14 850 v v v Integrated wireless wide area network WWAN options by way of wireless module Two world wide 5 band WWAN antennas built into display assembly Secured by subscriber identity module SIM user accessible behind battery Support for the following WWAN formats HP lt4111 LTE EV DO HSPA Mobile Broadband Module e HP t4112 LTE HSPA Mobile Broadband Module e HP hs
10. 001 A 500 GB 7200 rpm 7 mm hard drive does not include hard drive bracket or screws 703268 001 A 500 GB 7200 rpm 7 mm SED hard drive does not include hard drive bracket or screws 704030 001 A HP It4111 LTE EV DO HSPA Mobile Broadband Module Sequential part number listing 35 36 Spare part CSR Description number flag 704031 001 A HP 4112 LTE HSPA Gobi 4G Module 707031 001 A 4 GB Samsung locked memory module PC3 12800 1600 MHz 717375 001 A 3 cell 24 Wh 2 40 Ah Li ion battery 717376 001 A 3 cell 50 Wh 4 50 Ah Li ion battery 717381 001 A Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT4 0 717382 001 A Intel Dual Band Wireless N 7260NB 802 11 a b g n 2x2 WiFi BT4 0 718549 001 A HP Business Slim Top Load Case 718550 001 A HP Business Top Load Case 723895 001 A HP hs3110 HSPA Mobile Broadband Module 730542 001 N Webcam module 730792 001 C Fan includes cable 730793 001 A Hard Drive Hardware Kit includes the hard drive bracket and screws 730794 001 B Keyboard with pointing stick for use in the United States includes keyboard cable and pointing stick cable 730794 031 B Keyboard with pointing stick for use in the United Kingdom and Singapore includes keyboard cable and pointing stick cable 730794 041 B Keyboard with pointing stick for use in Germany includes keyboard cable and pointing stick cable 730794 051 B Keyboard with pointing stick
11. 731179 141 B Keyboard backlit with pointing stick for use in Turkey includes keyboard cable and pointing stick cable 731179 151 B Keyboard backlit with pointing stick for use in Greece includes keyboard cable and pointing stick cable 731179 161 B Keyboard backlit with pointing stick for use in Latin America includes keyboard cable and pointing stick cable 731179 171 B Keyboard backlit with pointing stick for use in Saudi Arabia includes keyboard cable and pointing stick cable 731179 201 B Keyboard backlit with pointing stick for use in Brazil includes keyboard cable and pointing stick cable 731179 211 B Keyboard backlit with pointing stick for use in Hungary includes keyboard cable and pointing stick cable 731179 251 B Keyboard backlit with pointing stick for use in Russia includes keyboard cable and pointing stick cable Chapter 3 Illustrated parts catalog Spare part CSR Description number flag 731179 261 B Keyboard backlit with pointing stick for use in Bulgaria includes keyboard cable and pointing stick cable 731179 271 B Keyboard backlit with pointing stick for use in Romania includes keyboard cable and pointing stick cable 731179 281 B Keyboard backlit with pointing stick for use in Thailand includes keyboard cable and pointing stick cable 731179 291 B Keyboard backlit with pointing stick for use in Japan includes keyboard cable and
12. BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed as follows 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select Menu gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select Menu gt Ignore Changes and Exit and then press enter 122 Chapter 9 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux NOTE You can also determine the BIOS version by turning on or restarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update A CAUTION To reduce the risk of damage to the computer or an u
13. HP EliteBook 840 HP ZBook 14 models with UMA graphics includes replacement thermal material 730964 001 N Top cover for use only on HP EliteBook 840 models includes TouchPad 730965 001 N Top cover for use only on HP EZBook 14 models includes TouchPad 730966 001 C VGA USB board for use in HP EliteBook 840 HP ZBook 14 models 731179 001 B Keyboard backlit with pointing stick for use in the United States includes keyboard cable and pointing stick cable 731179 031 B Keyboard backlit with pointing stick for use in the United Kingdom and Singapore includes keyboard cable and pointing stick cable 731179 041 B Keyboard backlit with pointing stick for use in Germany includes keyboard cable and pointing stick cable 731179 051 B Keyboard backlit with pointing stick for use in France includes keyboard cable and pointing stick cable 731179 061 B Keyboard backlit with pointing stick for use in Italy includes keyboard cable and pointing stick cable 731179 071 B Keyboard backlit with pointing stick for use in in Spain includes keyboard cable and pointing stick cable 731179 081 B Keyboard backlit with pointing stick for use in in Denmark includes keyboard cable and pointing stick cable 731179 091 B Keyboard backlit with pointing stick for use in Norway includes keyboard cable and pointing stick cable 731179 131 B Keyboard backlit with pointing stick for use in Portugal includes keyboard cable and pointing stick cable
14. Heat sink includes replacement thermal material 12 Hard drive does not include hard drive bracket or screws 24 Chapter 3 Illustrated parts catalog Item Component Spare part number 1 TB 5400 rpm 2 5 inch 676521 001 500 GB 7200 rpm 7 mm SED 703268 001 500 GB 7200 rpm 2 5 inch SED 683801 001 500 GB 7200 rpm 7 mm 703267 001 500 GB 5400 rpm 7 mm 683802 001 500 GB 5400 rpm 7 mm FIPS 730946 001 320 GB 7200 rpm 7 mm 634862 001 320 GB 5400 rpm 7 mm 645193 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket and screws 730793 001 13 For use only on HP EliteBook 840 HP ZBook 14 models with discrete graphics 730962 001 14 For use only on HP EliteBook 840 HP ZBook 14 models with UMA graphics 730963 001 For use only on HP EliteBook 850 models with discrete graphics 732626 001 For use only on HP EliteBook 850 models with UMA graphics 730815 001 15 Memory modules PC3L 12800 1600 MHz 8 GB memory module 693374 001 4 GB memory module 691740 001 16 System board includes replacement thermal material For use on models with UMA graphics and an Intel Core i5 4300U processor for use 730803 601 with the Windows 8 Professional operating system For use on models with UMA graphics and an Intel Core i5 4300U processor for use 730803 501 with the Windows 8 Standard operating system For use on models with UMA graphics and an Intel Core i5 4300
15. Service cover regional configure to order RCTO with made in America or made in Mexico label 671461 001 A Service cover regional configure to order RCTO with made in Japan label 674318 001 A Mouse USB laser 675791 001 A HP t2522 LTE EV DO Mobile Broadband Module 675793 001 A HP t2523 LTE HSPA Mobile Broadband Module 675794 001 A Atheros WB225 1x1 802 11b g n Bluetooth Combo Adapter 679921 001 A Top load case 683801 001 A 500 GB 7200 rpm 2 5 inch SED hard drive does not include hard drive bracket or screws 683802 001 A 500 GB 5400 rpm 7 mm hard drive does not include hard drive bracket or screws 690406 001 A 128 GB solid state drive does not include bracket connector cable or screws 691740 001 A 4 GB memory module PC3L 12800 1600 MHz 693298 001 A 160 GB solid state drive does not include bracket connector cable or screws 693374 001 A 8 GB memory module PC3L 12800 1600 MHz 693710 001 A 65 W HP Smart AC adapter RC V EM 3 wire for use in India and the People s Republic of China 693711 001 A 65 W HP Smart AC adapter non PFC 3 wire 693712 001 A 90 W HP Smart AC adapter PFC 693716 001 A 90 W HP Smart AC travel adapter non PFC 696694 001 A 45 W HP Smart AC adapter non PFC EM 3 wire 700372 001 A 180 GB solid state drive does not include bracket connector cable or screws 702243 001 A 240 GB solid state drive does not include bracket connector cable or screws 703267
16. Switzerland 490371 111 For use in Taiwan 49037 1 AB1 For use in Thailand 49037 1 201 For use in the United Kingdom and Singapore 490371 031 Cable lock 575921 001 Mouse USB optical travel 434594 001 USB laser 674318 001 Screw Kit 730797 001 Cases Miscellaneous parts 33 Component Spare part number Top load case 679921 001 HP Business Slim Top Load Case 718549 001 HP Business Top Load Case 718550 001 Display Port to HDMI adapter 617450 001 Sequential part number listing 34 CSR flag designations A Mandatory B Optional C Service technician recommended N Non user replaceable Spare part CSR Description number flag 434594 001 A Mouse USB travel 49037 1 001 A Power cord for use on all computer models in North America 3 pin black 1 83 m 490371 011 A Power cord for use on all computer models in Australia 3 pin black 1 83 m 490371 021 A Power cord for use on all computer models in Europe 3 pin black 1 83 m 490371 031 A Power cord for use on all computer models in the United Kingdom and Singapore 3 pin black 1 83 m 490371 061 A Power cord for use on all computer models in Italy 3 pin black 1 83 m 490371 081 A Power cord for use on all computer models in Denmark 3 pin black 1 83 m 490371 111 A Power cord for use on all computer models in Switzerland 3 pin black 1 83 m 490371 201 A Power cord for use on all computer models in Tha
17. are provided in English only 1 Go to http www hp com 2 Click Support amp Drivers and then click the Drivers amp Software tab 3 Enter the product name in the text box and then click Search Using HP PC Hardware Diagnostics UEFI select models only 125 4 Select your computer model and then select your operating system In the Diagnostic section click HP UEFI Support Environment Click Download and then select Run 126 Chapter9 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux 10 Backup and recovery in Windows 8 To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive create system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options NOTE For detailed instructions on various backup and restore options perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app In case of system instability HP recommends that you print the recovery procedures and save them for later use NOTE Windows includes t
18. as shown in the illustration Component replacement procedures 99 10 Lift the tape that secures the display cable to the display panel 1 and the disconnect the display cable from the panel 2 100 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 11 Lift the display panel from the display enclosure 12 If you need to replace the webcam microphone module The webcam is available using spare part number 730542 001 The microphone module is available using spare part number 730795 001 a Release the tape that secures the webcam cable to the module 1 b Disconnect the cable 2 from the module A CAUTION Handle the module with caution The module has a thin profile and is susceptible to damage when not handled carefully Component replacement procedures 101 c Remove the module 3 from the display enclosure The module is attached to the display enclosure with double sided tape 13 If you need to remove the display hinges remove the six broadhead Phillips PM 2 0x2 0 screws 1 and then lift the hinges from the display enclosure 2 Display hinges are available using spare part number 730957 001 for HP EliteBook 840 models 737660 001 for HP ZBook 14 models and 730819 001 for HP EliteBook 850 models 4 A a fr a ee a r 102 Chapter Removal and replacement procedures for Authorized Service Provider parts 14 If you need to remov
19. cables 2 from the routing channel attached to the system board 3 Remove the four Torx TM2 5x6 0 screws 1 that secure the display panel to the computer 4 Rotate the display hinges upward to an angle 2 until the top cover is free for removal 5 Separate the display from the top cover 3 6 If you need to remove the bezel lift to disengage the bezel on the bottom 1 left and right sides 2 and top 3 98 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 7 Remove the bezel from the display assembly 4 The display bezel is available using spare part number 730952 001 for HP EliteBook 840 models 730953 001 for HP ZBook 14 models and 730814 001 for HP EliteBook 850 models r NOTE In these steps the display assembly will not be connected to the computer as shown in the illustration 8 If you need to remove the raw display panel remove the four Phillips PM2 0x3 0 screws 1 that secure the display panel to the display enclosure 9 Lift and rotate the panel onto the computer 2 The raw display panel is available using the following spare part numbers 737657 001 35 6 cm 14 0 in HD 1366x768 737658 001 35 6 cm 14 0 in HD 1920x1080 737659 001 35 6 cm 14 0 in FHD 1920x1080 733684 001 39 6 cm 15 6 in HD 1368x768 733685 001 39 6 cm 15 6 in FHD 1920x1080 NOTE In these steps the display assembly will not be connected to the computer
20. country or region where it will be used 158 Chapter 15 Power cord set requirements 16 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 159 Index A AC adapter spare part numbers 33 35 AC adapter battery light 16 accessory battery connector identifying 19 antenna removal 103 spare part numbers 39 42 103 audio product description 4 audio in microphone jack identifying 18 audio out headphone jack identifying 18 28 30 B backup 139 Backup and Restore backup tools 133 backups creating 134 recovering 136 base enclosure spare part numbers 71 74 base enclosure 14 inch models removal 71 base enclosure 15 inch models removal 74 battery removal 50 128 135 26 39 spare part numbers 24 36 50 BIOS determining version 106 114 122 160 Index downloading an update 107 115 123 updating 106 114 122 Blu ray ROM DVD RW SuperMulti DL Drive precautions 44 buttons left pointing stick 11 left TouchPad 11 power 14 right pointing stick 11 right TouchPad 11 Windows button 15
21. external devices from the computer 4 Remove the battery see Battery on page 50 and then remove the following components D g h Service cover see Service cover on page 48 Battery see Battery on page 50 Hard drive see Hard drive on page 51 WWAN module see WWAN module on page 58 WLAN module see WLAN module on page 60 Fan see Fan on page 77 Keyboard see Keyboard on page 62 Base enclosure see Base enclosure on page 71 System board see System board on page 90 Remove the speaker assembly 1 Position the top cover upside down 2 Remove the two Phillips PM2 0x3 0 screws 1 that secure the speaker assembly to the base enclosure Component replacement procedures 95 3 Remove the speaker assembly 2 from the top cover Reverse this procedure to install the speaker assembly 96 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Display assembly fa NOTE HP EliteBook 840 models offer both touch and non touch displays Non touch displays are spared at the subcomponent level only Touch displays are only spared as a whole touch display components are not spared In non touch models you can remove the raw display panel with the display assembly still connected to the computer For more information see Display panel non touch on page 66 The following section shows how to remove the raw display panel without removing the d
22. for use in France includes keyboard cable and pointing stick cable 730794 061 B Keyboard with pointing stick for use in Italy includes keyboard cable and pointing stick cable 730794 071 B Keyboard with pointing stick for use in Spain includes keyboard cable and pointing stick cable 730794 081 B Keyboard with pointing stick for use in Denmark includes keyboard cable and pointing stick cable 730794 091 B Keyboard with pointing stick for use in Norway includes keyboard cable and pointing stick cable 730794 131 B Keyboard with pointing stick for use in Portugal includes keyboard cable and pointing stick cable 730794 141 B Keyboard with pointing stick for use in Turkey includes keyboard cable and pointing stick cable 730794 151 B Keyboard with pointing stick for use in Greece includes keyboard cable and pointing stick cable 730794 161 B Keyboard with pointing stick for use in Latin America includes keyboard cable and pointing stick cable 730794 171 B Keyboard with pointing stick for use in Saudi Arabia includes keyboard cable and pointing stick cable 730794 201 B Keyboard with pointing stick for use in Brazil includes keyboard cable and pointing stick cable 730794 211 B Keyboard with pointing stick for use in Hungary includes keyboard cable and pointing stick cable 730794 251 B Keyboard with pointing stick for use in Russia includes keyboard cable and pointing stick cable Chapter 3 Illustrated parts catalog
23. for use with models 730807 001 without the Windows 8 operating system System board with discrete graphics and an Intel Core i5 4200U processor for use with 730808 601 the Windows 8 Professional operating system System board with discrete graphics and an Intel Core i5 4200U processor for use with 730808 501 the Windows 8 Standard operating system System board with discrete graphics and an Intel Core i5 4200U processor for use with models 730808 001 without the Windows 8 operating system System board with UMA graphics and an Intel Core i7 4600U processor for use with 730809 601 the Windows 8 Professional operating system Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Description System board with UMA graphics and an Intel Core i7 4600U processor for use with 730809 501 the Windows 8 Standard operating system Spare part number System board with UMA graphics and an Intel Core i7 4600U processor for use with models 730809 001 without the Windows 8 operating system System board with discrete graphics and an Intel Core i7 4600U processor for use with 730810 601 the Windows 8 Professional operating system System board with discrete graphics and an Intel Core i7 4600U processor for use with 730810 501 the Windows 8 Standard operating system System board with discrete graphics and an Intel Core i7 4600U processor for use with models 730810 001 without the Windows 8 operating system
24. needs to start and operate properly NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing 9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways e To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup e To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu e To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted 124 Chapter 9 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Open t
25. only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press 10 to enter Computer Setup 112 Chapter 8 Computer Setup BIOS and HP PC Hardware Diagnostics UEFI in Windows 7 Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press 10 to enter Computer Setup e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus choose one of the following methods e To exit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the scre
26. power control power cycle thermal monitor fan control many LEDs and PS2 keyboard and mouse Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly fey NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing 9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts 116 Chapter 8 Computer Setup BIOS and HP PC Hardware Diagnostics UEFI in Windows 7 Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynami
27. steps 1 Select Start gt Computer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using Computer Setup 115 HP Sure Start Select Intel based 2013 HP Business Notebook PCs offer HP Sure Start which provides hardware based assurance of the following e HP approved firmware is running on the HP Embedded Controller EC EC Options in BIOS found under BIOS Integrity Checking e An HP approved BIOS is running on the host processor HP Sure Start verifies the integrity of critical non executable platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is corrupted within the flash In conjunction with BIOS support code running on the EC verifies the integrity of the following e Subset of BIOS contents including the boot block portion and machine unique data e Entire descriptor region e Entire Network Controller Configuration The EC is responsible for
28. the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device then press enter Using MultiBoot 117 Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 n Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select System Configuration gt Boot Options and then press enter In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When O is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Bo
29. then click Disk Management oy NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 8 operating system media purchased separately on page 130 3 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 7 operating system media If you cannot use the recovery media you previously created using the HP Recovery Disc Creator select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD go to the HP website For U S support go to www hp com support For worldwide support go to http welcome hp com country us en wweontact_us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer Z CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are perm
30. then remove the battery 3 from the base enclosure The RTC battery is attached to the base enclosure with double sided tape 3 Remove the RTC battery Reverse this procedure to install the RTC battery Component replacement procedures 55 Memory module Description Spare part number 8 GB memory module PC3L 12800 1600 MHz 693374 001 4 GB memory module PC3L 12800 1600 MHz 691740 001 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS A CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 Navigate to www hp com 2 Click Support amp Drivers gt click Drivers amp Software 3 In the Enter a product name number box type the computer model information and then click Search 4 Click the link for the computer model 5 Select the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the c
31. to 90 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications HP EliteBook 850 models Metric U S Dimensions Width 37 6 cm 14 78 in Depth 25 4 cm 9 98 in Height 2 2 cm 0 85 in Weight Equipped with 3 cell 24 Whr battery UIMA graphics 1 97 kg 4 35 lbs one memory module WLAN module and solid state drive Equipped with 3 cell 50 Whr battery UIMA graphics 2 09 kg 4 61 lbs one memory module WLAN module and solid state drive Input power Operating voltage and current 18 5 Vdc 3 5 A 65 W zor 19 0 V dc 4 74 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating Relative humidity noncondensing 20 C to 60 C 4 F to 140 F Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating Computer specifications HP EliteBook 850 models 15 m to 3 048 m 50 ft to 10 000 ft 143 Metric U S Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 35 6 cm 14 0 in HD SVA display specificati
32. with pointing stick for use in India includes keyboard cable and pointing stick cable 730794 DB1 B Keyboard with pointing stick for use in Canada includes keyboard cable and pointing stick cable 730794 DD1 B Keyboard with pointing stick for use in Iceland includes keyboard cable and pointing stick cable 730794 FL1 B Keyboard with pointing stick for use in the Czech Republic and Slovakia includes keyboard cable and pointing stick cable 730794 FP 1 B Keyboard with pointing stick for use in Northwest Africa includes keyboard cable and pointing stick cable 730795 001 N Microphone module 730796 001 A Rubber Kit includes rubber screw covers 730797 001 N Screw Kit 730798 001 N Speaker assembly includes cable 730800 001 N Top cover for use only on HP EliiteBook 850 models includes TouchPad 730801 001 N Display panel cable for use only on HP EliteBook 850 models 730802 001 N Plastics Kit for use only on HP EliteBook 850 models includes SD card insert RJ 45 door fingerprint reader insert and RJ 45 spring 730803 001 N System board with UMA graphics and an Intel Core i5 4300U processor for use in models without the Windows 8 operating system 730803 501 N System board with UMA graphics and an Intel Core i5 4300U processor for use with the Windows 8 Standard operating system Sequential part number listing 37 38 Spare part CSR Description number flag 730803 601 N System
33. 01 3 cell 24 Wh 2 4 Ah 717375 001 Before disassembling the computer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 48 Remove the battery 1 Slide the battery release latches 1 and then lift the battery 2 2 Remove the battery from the computer 3 Install the battery by inserting it into the battery bay until you hear a click 50 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Hard drive fa NOTE The hard drive spare part kit does not include the hard drive bracket or screws Description Spare part number 1 TB 5400 rpm 2 5 inch 676521 001 500 GB 7200 rpm 7 mm SED 703268 001 500 GB 7200 rpm 2 5 inch SED 683801 001 500 GB 7200 rpm 7 mm 703267 001 500 GB 5400 rpm 7 mm 683802 001 500 GB 5400 rpm 7 mm FIPS 730946 001 320 GB 5400 rpm 7 mm 634862 001 320 GB 5400 rpm 7 mm 645193 001 Hard Drive Hardware Kit includes hard drive bracket and screws 730793 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn t
34. 1 For use in HP ZBook 14 models 730948 001 Display assembly subcomponents 29 HP EliteBook 850 models Item Component Spare part number 1 Display bezel 730814 001 2 Webcam 730542 001 Microphone module not illustrated 730795 001 3 39 6 cm 15 6 in LED AntiGlare display panel FHD SVA 1920x1080 200 nits 733684 001 HD SVA 1368x768 300 nits 733685 001 4 Display panel cable includes webcam microphone module cable 730801 001 5 Antenna cables and transceivers WLAN and WWAN 736678 001 6 Display Hinge Kit includes left and right hinges and hinge covers 730819 001 7 Display enclosure includes 4 transceivers with antennas 730811 001 30 Chapter 3 Illustrated parts catalog Mass storage devices Item Description Spare part number 1 Hard Drive Hardware Kit includes bracket 730793 001 2 Hard drive does not include hard drive bracket or screws 1 TB 5400 rpm 2 5 inch 676521 001 500 GB 7200 rpm 7 mm SED 703268 001 500 GB 7200 rpm 2 5 inch SED 683801 001 500 GB 7200 rpm 7 mm 703267 001 500 GB 5400 rpm 7 mm 683802 001 500 GB 5400 rpm 7 mm FIPS 730946 001 320 GB 7200 rpm 7 mm 634862 001 320 GB 5400 rpm 7 mm 645193 001 3 Solid state drive includes hard drive bracket and screws 256 GB Self encrypting drive SED 731194 001 240 GB 732680 001 180 GB 732678 001 Mass storage devices 31 Item Description
35. 3110 HSPA Mobile Broadband Module Supports no WWAN option Supports WWAN after market option External media cards Media reader slot supporting the following digital card formats e Secure Digital SD Memory Card e SDHC e SDXC 6 Category Description HP EliteBook HP ZBook EliteBook HP 840 14 850 Ports Offers the following ports vV V v e Headphone microphone combo e Battery connector e DisplayPort 1 2 e Docking connector e USB 3 0 ports 3 e USB 3 0 charging port e HP Smart AC adapter e RJ 45 Ethernet e Secondary battery connector e VGA Dsub 15 pin supporting 1920x1200 external resolution 75 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video Keyboard Glass with chemical etched surface dual point spill resistant vV vV v pointing devices with drain DuraKeys Gesture support MultiTouch gestures enabled two finger v vV vV scrolling and pinch zoom as default Taps enabled by default v vV vV Supports two way scroll v v v On off button v vV v Power Supports the following HP Smart AC adapters requirements e 65 W HP Smart AC adapter v v vV e 65 W HP Slim Smart AC adapter v v vV e 45W HP Smart AC adapter v v Supports the following batteries v v v e 3 cell 50 Wh 4 45 Ah long life battery e 3 cell 24 Wh 2 2 Ah long life battery e Secondary 6 cell 60 Wh 2 7 Ah battery e Secondary 6 cell 60 Wh 2 7 Ah b
36. 73095 1 001 Before removing the base enclosure follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system i Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer e Remove the following components a Service cover see Service cover on page 48 b Battery see Battery on page 50 c Keyboard see Keyboard on page 62 Use the following image as an overview of all base enclosure screw locations jc T Ce ak OO Re omen n SO LELETET DREEMEN N 4 i CN oe D 7 1O 1 o Remove the base enclosure 1 Position the computer upside down Component replacement procedures 71 2 Remove the seven rubber screw covers from the screws outside of the service cover Ea NOTE The eight screws outside of the service cover also have rubber covers I I 3 e e e M 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 4 Remove the Phillips PM2 0x8 0 screw 1 near the media card reader and the six Phillips PM2 0x5 0 broadhead screws 2 inside the battery bay that secure the base enclosure to the computer 5 Lift the base enclosure off the computer Reverse this procedure to install t
37. Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the following components a b c d e f Service cover see Service cover on page 48 Battery see Battery on page 50 Hard drive see Hard drive on page 51 Fan see Fan on page 77 Keyboard see Keyboard on page 62 Base enclosure see Base enclosure on page 71 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board Memory modules see Memory module on page 56 Heat sink see Heat sink on page 81 fey NOTE You do not have to remove the heat sink to remove the system board Solid state drive see Solid state drive SSD on page 53 WLAN module see WLAN module on page 60 WWAN module see WWAN module on page 58 Component replacement procedures 91 Remove the system board 1 Position the computer upright and open as far as possible 2 Release the ZIF connector 1 to which the fingerprint reader cable is connected and then disconnect the fingerprint reader cable 2 from the system board Close the
38. HP Recovery Disc Creator This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted HP Recovery Disc Creator can create two kinds of recovery DVDs Windows 7 operating system DVD Installs the operating system without additional drivers or applications Driver Recovery DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications Creating recovery media NOTE The Windows 7 operating system DVD can be created only once Thereafter the option to create that media will not be available after you create a Windows DVD To create the Windows DVD 1 2 3 4 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator Select Windows disk From the drop down menu select the drive for burning the recovery media Click the Create button to start the burning process After the Windows 7 operating system DVD has been created create the Driver Recovery DVD 1 2 3 4 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator Select Driver disk From the drop down menu select the drive for burning the recovery media Click the Create button to start the burning process Backing up your information You should create system repair media and your initial backup immediately after initial sys
39. Linux 3 f AC adapter Battery light e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Amber The computer is connected to external power and the battery is charged from O to 90 percent e Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e Off The battery is fully charged 4 Hard drive light e Blinking white The hard drive is being accessed a t e Amber HP 3D DriveGuard has temporarily 16 Chapter 2 External component identification parked the hard drive Left re TT j A FPRBAP BEAR E gt Component Description 1 a Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 iol External VGA monitor port Connects an external VGA monitor or projector 4 F USB 3 0 charging port Connects optional USB 3 0 devices and provides enhanced PoR USB power performance The USB charging port can also charge select models of cell pho
40. Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device then press enter Using MultiBoot 109 Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 n Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select System Configuration gt Boot Options and then press enter In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When O is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Expres
41. PM2 0x3 0 screws 1 that secure the display panel to the display enclosure 4 Lift and rotate the panel onto the computer 2 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 5 On the back of the display panel lift the tape that secures the display cable to the display panel 1 and the disconnect the display cable from the panel 2 6 Lift the display panel from the display enclosure 7 If itis necessary to replace the webcam microphone module a Release the tape that secures the webcam cable to the module 1 b Disconnect the cable 2 from the module A CAUTION Handle the module with caution The module has a thin profile and is susceptible to damage when not handled carefully Component replacement procedures 69 c Remove the module 3 from the display enclosure The module is attached to the display enclosure with double sided tape Reverse this procedure to reassemble and install the display panel components 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Base enclosure Base enclosure removal procedures for HP EliteBook 840 HP ZBook 14 models and HP EliteBook 15 models are in separated in the following sections Base enclosure HP EliteBook 840 HP ZBook14 models Description Spare part number Base enclosure for use only on HP EliteBook 840 models 730950 001 Base enclosure for use only on HP ZBook 14 models
42. Spare part number 128 GB for use only in HP EliteBook 15 models 744483 001 120 GB 732681 001 32 GB 743008 001 Plastics Kit PY Item Description Spare part number Plastics Kit for use only on HP EliteBook 840 models 730958 001 Plastics Kit for use only on HP ZBook 14 models 739558 001 Plastics Kit for use only on HP EliteBook 850 models 730802 001 1 SD card insert illustrated 2 Fingerprint reader insert 3 RJ 45 spring 4 RJ 45 door 32 Chapter 3 Illustrated parts catalog Miscellaneous parts Component AC adapter Spare part number 90 W HP Smart AC adapter PFC 693712 001 45 W HP Smart AC adapter non PFC EM 3 wire 696694 001 65 W HP Smart AC travel adapter non PFC 6937 16 001 65 W HP Smart AC adapter non PFC 3 wire 693711 001 65 W HP Smart AC adapter RC V EM 3 wire for use in India and the People s Republic of 693710 001 China Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 49037 1 202 For use in Denmark 49037 1 081 For use in Europe 490371 021 For use in India 49037 1 D61 For use in Israel 49037 1 BB1 For use in Italy 49037 1 061 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Africa 49037 1 AR1 For use in South Korea 490371 AD1 For use in
43. U processor for use 730803 001 with models without the Windows 8 operating system For use on models with discrete graphics and an Intel Core i5 4300U processor for use 730804 601 with the Windows 8 Professional operating system For use on models with discrete graphics and an Intel Core i5 4300U processor for use 730804 501 with the Windows 8 Standard operating system For use on models with discrete graphics and an Intel Core i5 4300U processor for use 730804 001 with models without the Windows 8 operating system For use on models with UMA graphics and an Intel Core i3 4010U processor for use 730805 601 with the Windows 8 Professional operating system For use on models with UMA graphics and an Intel Core i3 4010U processor for use 730805 501 with the Windows 8 Standard operating system For use on models with UMA graphics and an Intel Core i3 4010U processor for use 730805 001 with models without the Windows 8 operating system For use on models with discrete graphics and an Intel Core i3 4010U processor for use 730806 601 with the Windows 8 Professional operating system Computer major components 25 26 Item Component Spare part number For use on models with discrete graphics and an Intel Core i3 4010U processor for use 730806 501 with the Windows 8 Standard operating system For use on models with discrete graphics and an Intel Core i3 4010U processor for use 730806 001 with model
44. Windows 5 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup and select Apps 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software 132 Chapter 10 Backup and recovery in Windows 8 11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state all with simple steps This section provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a Windows 7 operating system DVD and a Driver Recovery DVD The Windows DVD can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced The Driver Recovery DVD installs specific drivers and applications See Creating recovery media with HP Recovery Disc Creator on page 134 2 Use Windows Backup and Rec
45. ad ILILILIL I Hou Ss 0o oO 7 a s Component Description 1 Pointing stick select models only Moves the pointer and selects or activates items on the screen 2 Left pointing stick button Functions like the left button on an external mouse 3 TouchPad zone Moves the pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right pointing stick button Functions like the right button on an external mouse 6 Right TouchPad button Functions like the right button on an external mouse Top 11 Component 1 1 Power light Description On The computer is on Blinking The computer is in the Sleep state Windows or Suspend state Linux Off The computer is off Windows or in Hibernation Linux 2 Caps lock light On Caps lock is on 3 Microphone mute light e Amber microphone sound is off e Off microphone sound is on 4 Num lock light On Num lock is on 5 tp Wireless light e White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 6 49 Mute light e Amber Computer sound is off e Off Computer sound is on 12 Chapter 2 External component identification Buttons and fingerprint reader select models only 14 Component 1 Power b
46. add files routinely create a backup of your system and personal information Backing up your information You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive or discs Back up your system at the following times e At regularly scheduled times e Before the computer is repaired or restored e Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer gt More Applications gt Tools gt Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now check box Creating backups 139 E NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click Save and Backup to start the backup and to save the backup settings To restore backup files 1 2 3 4 5 6 Select Computer gt More Applications gt Tools gt Backup Manager Restore Click Backup Source and then select the location of the backup files Click Restore Destination and then select the destination to restore the files To restore all files from t
47. allation you can delete the downloaded file from your hard drive HP Sure Start Select Intel based 2013 HP Business Notebook PCs offer HP Sure Start which provides hardware based assurance of the following e HP approved firmware is running on the HP Embedded Controller EC EC Options in BIOS found under BIOS Integrity Checking e An HP approved BIOS is running on the host processor HP Sure Start verifies the integrity of critical non executable platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is corrupted within the flash HP Sure Start 123 In conjunction with BIOS support code running on the EC verifies the integrity of the following e Subset of BIOS contents including the boot block portion and machine unique data e Entire descriptor region e Entire Network Controller Configuration The EC is responsible for power control power cycle thermal monitor fan control many LEDs and PS2 keyboard and mouse Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer
48. als to communicate with wireless wide area networks WWAN Record sound On The webcam is in use Webcam light select models only Component 1 WLAN antennas 2 2 WWAN antennas 2 select models only 3 Internal microphones 2 4 5 Webcam select models only Chapter 2 External component identification Records video and captures still photographs For information on using the webcam access HP Support Assistant To access HP Support Assistant in Windows 8 on the Start screen select the HP Support Assistant app To access HP Support Assistant in Windows 7 select Start gt Help and Support gt User Guides Component Description 6 Internal display switch Turns off the display or initiates Sleep Windows Suspend Linux if the display is closed while the power is on NOTE The display switch is not visible on the outside of the computer The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access the user guides in Windows 8 select the HP Support Assistant app on the Start screen select My computer and then select User guides TO access the user guides in Windows 7 select Start gt Help and Support gt User Guides Top TouchP
49. and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Performing a system recovery 129 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 8 operating system media purchased separately To order a Windows 8 operating system DVD contact support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions A CAUTION Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 8 operating system DVD fey NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed 1 Eject the Windows 8
50. anently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD fy NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key Performing a system recovery 137 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 138 Chapter 11 Backup and recovery in Windows 7 12 Backup and Recovery in SUSE Linux Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed Creating backups 1 Create restore media immediately after you set up the computer For more information see Performing a system recovery on page 140 2 As you
51. anufacturer and stored on an EEPROM This EEPROM cannot be written to when the memory module is installed in a PC Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC There are various third party tools available to read SPD memory Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Yes they are flash memory chips What is meant by Restore the nonvolatile memory found in Intel based system boards This relates to clearing the Real Time Clock RTC CMOS memory that contains PC configuration data Does resetting the CMOS configuration memory return the PC back to factory defaults The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory settings To return these system data and configuration defaults to factory settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults Chapter 14 Statement of Volatility 15 Power cord set requirements The wide range input feature of t
52. are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
53. art screen type e and then click File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions a7 NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using Computer Setup 107 HP Sure Start Select Intel based 2013 HP Business Notebook PCs offer HP Sure Start which provides hardware based assurance of the following e HP approved firmware is running on the HP Embedded Controller EC EC Options in BIOS found under BIOS Integrity Checking e An HP approved BIOS is running on the host processor HP Sure Start verifies the integrity of critical non executable platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is corrupted within the flash In conjunction with BIOS support code running on the EC verifies the integrity of the following e Subset of BIOS contents including the boot block portion and machine unique data e Entire descriptor region e Entire Network Controller Configuration The EC is responsi
54. attery vV vV Security Supports security cable lock vV vV vV Supports fingerprint reader and no fingerprint reader option v v v Chapter 1 Product description Category Description HP HP EliteBook HP ZBook EliteBook 840 14 850 Supports Trusted Platform Module TPM 1 2 Infineon v vV v soldered down and TPM Enhanced Drive Lock Integrated Smart Card reader active v vV vV Full volume encryption v v v Preboot authentication password Smart Card v vV v Operating Windows 7 Service Pack 1 v v v system Windows 8 Multi Language 64 v v v Windows 8 Professional 64 v v v Windows 8 License with Win 7 Downgrade v v v Preinstalled v vV v e Windows 8 ML 64 e Windows 8 CH e Windows 8 EM e Windows 8 Professional 64 e Windows 8 Professional 64 DPK with Windows 7 Professional 64 and 32 e Windows 7 Home Premium 64 and 32 not available with HP ZBook 14 e Windows 7 Professional 64 and 32 e FreeDOS e SUSE Linux SLED 11 SP2 64 bit Preinstalled v e Windows 8 Professional 64 with MSNA e Windows 8 Professional 64 DPK with Windows 7 Professional 64 and 32 with MSNA e Windows 7 Professional 64 and 32 with MSNA Restore media DR DVD v v v e Windows 8 available with any Windows 8 operating system and required with Windows 8 Professional downgrade operating system e Windows 7 available with any Windows 7 or Windows 8 downgrade operating system 8 Category Description HP HP EliteBook HP ZBook E
55. ay bezel Display bezel for use in HP EliteBook 840 models 730952 001 Display bezel for use in HP ZBook 14 models 730953 001 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Description Spare part number Display bezel for use in HP EliteBook 850 models 730814 001 Display panel 35 6 cm 14 0 in LED HD AntiGlare AG SVA 1366x768 200 nits 737657 001 35 6 em 14 0 in LED HD AG SVA 1920x1080 250 nits 737658 001 35 6 em 14 0 in LED FHD AG SVA 1920x1080 300 nits 737659 001 39 6 em 15 6 in LED HD AG SVA 1368x768 300 nits 733684 001 39 6 em 15 6 in LED FHD AG SVA 1920x1080 200 nits 733685 001 Webcam module 730542 001 Microphone module 730795 001 Before removing the display assembly follow these steps 1 uo A Q N Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the service cover see Service cover on page 48 Disconnect the battery Remove the display panel 1 Lift to disengage the bezel on the bottom 1 left and right sides 2 and top 3 Component replacement procedures 67 2 Remove the bezel from the display assembly 4 3 Remove the four Phillips
56. back up all personal files 2 If possible check for the presence of the Windows partition To check for the Windows partition select Start gt Computer Ey NOTE If the Windows partition is not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media For additional information see Using Windows 8 operating system media purchased separately on page 130 3 If the Windows partition is listed restart the computer and then press f8 before the Windows operating system loads 4 Select Startup Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools select Start gt Help and Support 136 Chapter 11 Backup and recovery in Windows 7 Using f11 recovery tools select models only A CAUTION Using 11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f1 1 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and
57. ble for power control power cycle thermal monitor fan control many LEDs and PS2 keyboard and mouse Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly fey NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing 9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts 108 Chapter 7 Computer Setup BIOS MultiBoot and System Diagnostics in Windows 8 Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dy
58. ble memory module slots vV with the following specifications DDR3L 1600 MHz dual channel support Supports 16384 MB of system RAM in the following configurations e 16384 MB 8192 MBx2 e 8192 MB 8192 MBx1 or 4096x2 e 8192 MB 8192 MBx1 or 4096x2 not supported on computer models equipped with a 32 bit operating system e 4096 MB 4096 MBx1 or 2048 MBx2 Primary storage Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and vV v v 7 0 mm 28 in thicknesses all hard drives use the same bracket Customer accessible Supports the following hard drives v v e 1 TB 5400 rpm e 500 GB 7200 rpm self encrypting drive SED e 500 GB 7200 rpm e 500 GB 5400 rpm self encrypting drive SED FIPS 140 2 e 500 GB 5400 rpm e 320 GB 7200 rpm e 320 GB 5400 rpm Supports the following SSDs e 256 GB SATA Ill SED e 240 GB SATA Ill e 180 GB SATA Ill e 128 GB Category Description HP HP EliteBook HP ZBook EliteBook 840 14 850 Supports the following hard drives v e 1 TB 5400 rpm e 750 GB 7200 rpm e 500 GB 7200 rpm self encrypting drive SED e 500 GB 7200 rpm e 500 GB 5400 rpm self encrypting drive SED FIPS 140 2 e 320 GB 7200 rpm Supports the following SSDs e 512 GB e 256 GB SATA Ill SED e 240 GB SATA Ill e 180 GB SATA Ill e 128 GB Flash cache M 2 NGFF module Intel SRT Smart Response Technology 32 GB Supports No Flash Cache option S
59. blic and Slovakia includes keyboard cable and pointing stick cable 731179 FP1 B Keyboard backlit with pointing stick for use in Northwest Africa includes keyboard cable and pointing stick cable 731194 001 A Solid state drive 256 GB Self encrypting drive SED includes hard drive bracket and screws 731550 001 A Broadcom BCM943228HMB 802 1 1abgn 2x2 Wi Fi BT 4 0 Combo Adapter 732626 001 N Heat sink for use only on HP EliteBook 850 models with discrete graphics includes replacement thermal material 732678 001 A Solid state drive 180 GB includes hard drive bracket and screws 732680 001 A Solid state drive 240 GB includes hard drive bracket and screws Sequential part number listing 41 42 Spare part CSR Description number flag 732681 001 A Solid state drive 120 GB includes hard drive bracket and screws 733684 001 C Raw display panel 39 6 cm 15 6 in LED HD AG SVA 1368x768 300 nits 733685 001 C Raw display panel 39 6 cm 15 6 in LED FHD AG SVA 1920x1080 200 nits 736678 001 N Antennas WLAN WWAN for use only on HP EliteBook 850 models 737657 001 C Raw display panel 35 6 cm 14 0 in LED HD AntiGlare AG SVA 1366x768 200 nits 737658 001 C Raw display panel 35 6 cm 14 0 in LED HD AG SVA 1920x1080 250 nits 737659 001 Raw display panel 35 6 em 14 0 in LED FHD AG SVA 1920x1080 300 nits 737660 001 N Display Hinge Kit for use only on HP ZBoo
60. board with UMA graphics and an Intel Core i5 4300U processor for use with the Windows 8 Professional operating system 730804 001 N System board with discrete graphics and an Intel Core i5 4300U processor for use with models without the Windows 8 operating system 730804 501 N System board with discrete graphics and an Intel Core i5 4300U processor for use with the Windows 8 Standard operating system 730804 601 N System board with discrete graphics and an Intel Core i5 4300U processor for use with the Windows 8 Professional operating system 730805 001 N System board with UMA graphics and an Intel Core i3 4010U processor for use in models without the Windows 8 operating system 730805 501 N System board with UMA graphics and an Intel Core i3 4010U processor for use with the Windows 8 Standard operating system 730805 601 N System board with UMA graphics and an Intel Core i3 4010U processor for use with the Windows 8 Professional operating system 730806 001 N System board with discrete graphics and an Intel Core i3 4010U processor for use in models without the Windows 8 operating system 730806 501 N System board with discrete graphics and an Intel Core i3 4010U processor for use with the Windows 8 Standard operating system 730806 601 N System board with discrete graphics and an Intel Core i3 4010U processor for use with the Windows 8 Professional operating system 730807 001 N System board with UMA graphics and an Intel Core i5 4200U processor for use i
61. brouaninbuanaslmaguss blittpnonedzateetpeneneiiacenies 157 Requirements for specific countries and regions ccccceeeeceeeeeeeeeeeeeneeeeeceseeeeseeeeeeeseeieeeeseaaes 158 WG RCC eina a a aa 159 aTe E E E A 160 xi xii 1 Product description Category Description HP HP EliteBook HP ZBook EliteBook 840 14 850 Product Name HP EliteBook 840 G1 Notebook PC v HP ZBook 14 Mobile Workstation v HP EliteBook 850 G1 Notebook PC v Processors Offers the following processors vV v v e Intel Dual Core i7 4600U 2 10 GHz processor SC turbo up to 3 30 GHz 4 0 MB L3 cache 15 W e Intel Dual Core i5 4300U 1 90 GHz processor SC turbo up to 2 90 GHz 3 0 MB L3 cache 15 W e Intel Dual Core i5 4200U 1 60 GHz processor SC turbo up to 2 60 GHz 3 0 MB L3 cache 15 W Intel Dual Core i3 4010U 1 70 GHz processor 3 0 MB L3 vV v cache 15 W Chipset Mobile Intel QM87 chipset v v v Graphics Switchable discrete graphics AMD Radeon HD vV vV 8750M with support for up to 5 displays through the APR Internal graphics e Universal memory architecture UMA with shared video memory with support for up to 3 displays through the APR e Intel HD Graphics 4400 Support dual display ports through the dock Supports hybrid switchable graphics Switchable discrete graphics AMD FirePro M4100 v with support for up to 5 displays through the APR Support dual display ports through the dock Supports hybrid switchable g
62. c cables service considerations 43 caps lock light identifying 12 card reader board removal 78 spare part number 24 39 78 chipset product description 1 components bottom 19 display 10 front 16 leftside 17 right side 18 top 11 computer major components 23 computer part number 22 computer reset 131 141 Computer Setup navigating and selecting 105 113 121 restoring factory settings 105 113 122 computer setup navigating and selecting 121 restoring factory settings 122 computer specifications 142 143 connector power 18 connectors service considerations 43 D display specifications 147 148 display assembly removal 97 subcomponents 28 display bezel spare part numbers 28 30 39 display enclosure spare part numbers 29 30 39 display hinge removal 102 103 spare part numbers 39 42 Display Hinge Kit spare part numbers 29 30 39 42 display panel product description 2 removal 66 144 145 146 29 30 spare part numbers 29 30 display panel cable spare part numbers 28 30 37 39 DisplayPort identifying 18 docking connector identifying 18 Driver Recovery DVD creating 134 using for restore 137 drives preventing damage 44 DVD ROM Drive precautions 44 DVD RW Double Layer with SuperMulti Drive precautions 44 E electrostatic discharge 44 embedded numeric keypad identifying 15 equipment guidelines 47 esc key identifying 15 Ethernet product description 4 ex
63. cally choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press 10 to enter Computer Setup Use a pointing device or the arrow keys to select the Legacy Boot Order list and then press enter To move the device up in the boot order use a pointing device to click the up arrow or press the key or To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File gt Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Open
64. computer and position it upside down Disconnect the smart card reader cable 1 from the smart card reader 3 4 5 Disconnect the VGA USB board cable 2 from the system board 6 Disconnect the power button board cable 3 from the system board 7 Release the display panel cable from the routing channel 4 attached to the system board and then disconnect the display panel cable 5 from the system board 8 Disconnect the speaker cable 6 from the system board 92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 9 Note the routing location of the antenna cables 7 when removing them b i m Ea j 5 gt A Fr F ee i er Pan Er Ci att 11 Lift the left side of the system board 1 Component replacement procedures 93 12 Remove the system board 2 by sliding it up and to the left at an angle Reverse this procedure to install the system board 94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Speaker assembly Description Spare part number Speaker assembly includes cable 730798 001 Before removing the speaker assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all
65. computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer 2 3 4 Remove the service cover see Service cover on page 48 5 Disconnect the battery Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module 9 NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 802 1 1a b g n WLAN module the yellow WLAN antenna cable connects to the middle terminal on the WLAN module 2 Remove the two Phillips PM2 0x3 0 screws 2 that secure the WLAN module to the base enclosure The WLAN module tilts up Chapter 5 Removal and replacement procedures for Customer Self Repair parts 3 Remove the WLAN module 3 by pulling the module away from the slot at an ang
66. cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy 44 Chapter 4 Removal and replacement procedures preliminary requirements A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Grounding guidelines 45 Packagin
67. d with discrete graphics and an Intel Core i7 4600U processor for use with the Windows 8 Standard operating system 730810 601 N System board with discrete graphics and an Intel Core i7 4600U processor for use with the Windows 8 Professional operating system 730811 001 N Display enclosure for use in HP EliteBook 850 models includes 4 transceivers with antennas 730812 001 A Service cover for use only on HP EliteBook 850 models 730813 001 C Base enclosure for use only on HP EliteBook 850 models includes RJ 45 door with spring 730814 001 A Display bezel for use only on HP EliteBook 850 models 730815 001 N Heat sink for use only on HP EliteBook 850 models with UMA graphics includes replacement thermal material 730817 001 N Fingerprint reader assembly for use in HP EliteBook 850 models includes cable bracket and insulator 730819 001 N Display Hinge Kit for use only on HP EliteBook 850 models includes left and right hinges and hinge covers 730820 001 C VGA USB board for use in HP EliteBook 850 models 730821 001 C Card reader board for use in HP EliteBook 850 models 730822 001 N Power button board for use in HP EliteBook 850 models 730946 001 A 500 GB 5400 rpm 7 mm FIPS hard drive does not include hard drive bracket or screws 730947 001 N Antennas WLAN WWAN for use only on HP EliteBook 840 HP ZBook 14 models 730948 001 N Display enclosure for use in HP ZBook 14 models includes 4 transceivers with antennas 730949 001 N Display e
68. e base enclosure to the computer 5 Lift the base enclosure off the computer Reverse this procedure to install the base enclosure 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Fan Description Spare part number Fan includes cable 730792001 Before removing the fan follow these steps lk ee ea ae ae Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the service cover see Service cover on page 48 Remove the battery see Battery on page 50 Remove the keyboard see Keyboard on page 62 Remove the base enclosure see Base enclosure on page 71 Remove the fan 1 2 3 Loosen the two captive Phillips screws 1 that secure the fan to the base enclosure Disconnect the fan cable 2 from the system board Remove the fan 3 Reverse this procedure to install the fan Component replacement procedures 77 Card reader board Description Spare part number Card reader board for use in HP EliteBook 840 HP ZBook 14 models 730955 001 Card reader board for use in HP EliteBook 850 models 730821 001 Before removing the card reader board follow these steps Turn off the compu
69. e event of a system failure 1 2 3 4 5 Select Computer gt More Applications In the left pane click Tools and then click Create HP Factory Image in the right pane Enter the root password when prompted Right click on the HP_Recovery iso file and select Open with Brasero Insert a blank DVD disc and select Burn This creates the HP Factory Image Restore DVD Chapter 12 Backup and Recovery in SUSE Linux To restore the computer from the recovery disc follow these steps 1 ry Pf SP If possible back up all personal files Insert the HP Factory Image Restore DVD into the optical drive and restart the computer As the computer is restarting press f9 to open the Computer Setup boot option menu Select Optical Disk Drive from the Boot Options menu and press enter Press enter to select Restore System from Media At both of the System Recovery prompts select Yes Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data applications and settings from your computer and reinstalls the Linux operating system yy IMPORTANT This option does not provide backups of your information Before using this option back up any persona
70. e the display cable lift the cable straight up and out of the display enclosure Use the following image to properly route the cable 15 If you need to replace the WLAN antenna cables and transceivers a Release the antenna cables from the clips 1 and routing channel built into the display enclosure b Detach the WLAN antennas and transceivers 2 and the WWAN antennas and transceivers 3 from the display enclosure The antenna cables and transceivers are included in the Cable Kits spare part numbers 730947 001 for use only on HP EliteBook 840 HP ZBook 14 models and 736678 001 for use only on HP EliteBook 850 models Reverse this procedure to reassemble and install the display assembly Component replacement procedures 103 7 Computer Setup BIOS MultiBoot and System Diagnostics in Windows 8 Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
71. en and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter e To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup fy NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press 10 to enter Computer Setup Using Computer Setup 113 Use a pointing device or the arrow keys to select File gt Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updati
72. ery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 Access Help and Support by selecting Start gt Help and Support 2 Select Updates and tune ups and then select Check for HP updates now 3 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these
73. ess on the back of the keyboard until the keyboard disengages from the computer 4 Position the computer right side up with the front toward you 5 Lift the rear edge of the keyboard upward fey NOTE The backlight cable is present only on HP EliteBook 850 models Component replacement procedures 63 6 To remove the keyboard from HP EliteBook 840 HP ZBook14 models a Swing the keyboard up and forward 1 until it rests upside down on the palm rest b Disconnect the main keyboard cable from the zero insertion force ZIF connector 2 on the system board c Disconnect the pointing stick cable from the zero insertion force ZIF connector 3 on the system board d Remove the keyboard 4 7 To remove the keyboard from HP EliteBook 850 models a Swing the keyboard up and forward 1 until it rests upside down on the palm rest Disconnect the main keyboard cable from the zero insertion force ZIF connector 2 on the system board c Disconnect the pointing stick cable from the zero insertion force ZIF connector 3 on the system board d Disconnect the backlight cable from the zero insertion force ZIF connector 4 on the system board 64 Chapter 5 Removal and replacement procedures for Customer Self Repair parts e Remove the keyboard 5 Reverse this procedure to install the keyboard Component replacement procedures 65 6 Removal and replacement procedures fo
74. essional operating system System board with discrete graphics and an Intel Core i5 4300U processor for use with 730804 501 the Windows 8 Standard operating system System board with discrete graphics and an Intel Core i5 4300U processor for use with models 730804 001 without the Windows 8 operating system System board with UMA graphics and an Intel Core i3 4010U processor for use with 730805 601 the Windows 8 Professional operating system System board with UMA graphics and an Intel Core i3 4010U processor for use with 730805 501 the Windows 8 Standard operating system System board with UMA graphics and an Intel Core i3 4010U processor for use with models 730805 001 without the Windows 8 operating system System board with discrete graphics and an Intel Core i3 4010U processor for use with 730806 601 the Windows 8 Professional operating system System board with discrete graphics and an Intel Core i3 4010U processor for use with 730806 501 the Windows 8 Standard operating system System board with discrete graphics and an Intel Core i3 4010U processor for use with models 730806 001 without the Windows 8 operating system System board with UMA graphics and an Intel Core i5 4200U processor for use with 730807 601 the Windows 8 Professional operating system System board with UMA graphics and an Intel Core i5 4200U processor for use with 730807 501 the Windows 8 Standard operating system System board with UMA graphics and an Intel Core i5 4200U processor
75. from side to side to detach it 3 The following illustrations show the replacement thermal material locations The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components Component replacement procedures 83 84 each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits a Discrete models Thermal paste is used on the system board components 1 and 3 and on the heat sink areas 2 and 4 that services them i m sL pee Chapter 6 Removal and replacement procedures for Authorized Service Provider parts b UMA models Thermal paste is used on the system board component 1 and on the heat sink area 2 that services it Reverse this procedure to install the heat sink Component replacement procedures 85 Power button board 86 Description Spare part number Power button board for use in HP EliteBook 840 HP ZBook 14 models 730959 001 Power button board for use in HP EliteBook 850 models 730822 001 Before removing the power button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from t
76. g and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Sty
77. g your files 5 Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows jy IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 Press f11 while the computer boots erm Press and hold f11 as you press the power button 2 Choose your language 3 Choose your keyboard layout Performing a system recovery 131 4 Select Troubleshoot from the boot options menu 5 Select Reset your PC and follow the on screen instructions To use the Start screen 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Scroll the right side choices down to display Remove everything and reinstall
78. gging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Service cover see Service cover on page 48 b Battery see Battery on page 50 c Fan see Fan on page 77 d Keyboard see Keyboard on page 62 e Base enclosure see Base enclosure on page 71 Remove the VGA USB board 1 Disconnect the cable from the VGA USB board 1 2 Remove the two Phillips PM2 0x5 0 screws 2 that secure the VGA USB board to the top cover 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Remove the VGA USB board from the top cover 3 Reverse this procedure to install the VGA USB board Heat sink E NOTE The heat sink spare part kit includes replacement thermal material Description Spare part number For use only on HP EliteBook 840 HP ZBook 14 models with discrete graphics 730962 001 For use only on HP EliteBook 840 HP ZBook 14 models with UMA graphics 730963 001 For use only on HP EliteBook 850 models with discrete graphics 732626 001 For use only on HP EliteBook 850 models with UMA graphics 730815 001 Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the co
79. he Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f9 3 Use a pointing device or the arrow keys to select a boot device then press enter Using HP PC Hardware Diagnostics UEFI select models only HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine if the computer hardware is functioning properly The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components Downloading HP PC Hardware Diagnostics UEFI to a USB device E NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 Go to http www hp com After pressing f2 the BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order Click Support amp Drivers and then click the Drivers amp Software tab Enter the product name in the text box and then click Search Select your computer model and then select your operating system E a In the Diagnostic section click HP UEFI Support Environment Click Download and then select Run Downloading HP PC Hardware Diagnostics UEFI to a USB device Ey NOTE The HP PC Hardware Diagnostics UEFI download instructions
80. he User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs On Start screen type backup click Settings and then select Save backup copies of your files with File History You can back up your information to an optional external hard drive or a network drive Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time save
81. he base enclosure Component replacement procedures 73 Base enclosure HP EliteBook 850 models Description Spare part number Base enclosure for use only on HP EliteBook 850 models includes RJ 45 door with spring 730813 001 Before removing the base enclosure follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Service cover see Service cover on page 48 b Battery see Battery on page 50 c Keyboard see Keyboard on page 62 Use the following image as an overview of all base enclosure screw locations i O RIPO OMG O Os Le t l all Ge ment Remove the base enclosure 1 Position the computer upside down 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 2 Remove the seven rubber screw covers from the screws outside of the service cover 3 Remove the 21 Torx T8M2 5x5 0 screws that secure the base enclosure to the computer Component replacement procedures 75 4 Remove the Phillips PM2 0x8 0 screw 1 near the media card reader and the five Phillips PM2 0x5 0 broadhead screws 2 inside the battery bay that secure th
82. he computer 4 Remove the following components a Service cover see Service cover on page 48 b Battery see Battery on page 50 c Fan see Fan on page 77 d Keyboard see Keyboard on page 62 e Base enclosure see Base enclosure on page 71 f Heat sink see Heat sink on page 81 Remove the power button board 1 Disconnect the power button board cable from the power button board 1 2 Remove the broadhead Phillips PM2 0x3 0 screw that secures the board 2 to the top cover Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Slide the power toward the inside of the top cover and then lift it off the top cover 3 Reverse this procedure to install the power button board Component replacement procedures 87 Fingerprint reader assembly 88 Description Spare part number Fingerprint reader assembly for use in HP EliteBook 840 HP ZBook 14 models includes cable 730956 001 bracket and insulator Fingerprint reader assembly for use in HP EliteBook 850 models includes cable bracket and 730817 001 insulator Before removing the fingerprint reader assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external dev
83. he computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the service cover see Service cover on page 48 uo A Q N Disconnect the battery Remove the hard drive 1 Turn the computer upside down on a flat surface Component replacement procedures 51 2 Loosen the 4 hard drive screws 1 Slide the hard drive 2 forward and then remove it 3 3 If it is necessary to disassemble the hard drive perform the following steps a Remove the four Phillips PM3 0x3 0 screws 1 that secure the hard drive bracket to the hard drive b Slide the hard drive bracket 2 off the hard drive The hard drive bracket and screws are available in the Hard Drive Hardware Kit spare part number 730793 001 Reverse this procedure to reassemble and install the hard drive 52 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Solid state drive SSD Description Spare part number 256 GB Self encrypting drive SED SSD 731194 001 240 GB SSD 732680 001 180 GB SSD 732678 001 128 GB SSD for use only in HP EliteBook 15 models 744483 001 120 GB SSD 73268 1 001 32 GB SSD 743008 001 Before removing the solid state drive module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hiber
84. he computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 157 Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO Finland FIMKO France UTE Germany VDE Italy IMQ Japan METI 3 The Ne
85. he selected location click Restore all files To restore select files only click Restore selected files click Select Files and then select the files to be restored Under Restore Point click the time and date of the backup 9e NOTE If multiple backups have been performed click Use the latest version to restore the latest version Click Restore to start restoring the files or click Cancel to cancel the operation Performing a system recovery 140 Recovery allows you to repair or restore the computer to its original factory state You can create an HP Factory Image using an installed or an external DVD RW optical drive NOTE Your computer may not come equipped with an internal optical drive In order to create the HP Factory Image you may need to plug in an external optical drive A CAUTION Using Recovery completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image you must first create the recovery ISO file and then burn it to an optical disc 27 NOTE HP recommends that you create the HP Factory Image in th
86. hen follow the on screen instructions or Use the tab key and the arrow keys to select Menu gt Ignore Changes and Exit and then press enter or To save your changes and exit Computer Setup menus click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select Menu gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Using Computer Setup 121 Restoring factory settings in Computer Setup fey NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Menu gt Restore Defaults Follow the on screen instructions ys S To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Menu gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the
87. ices from the computer 4 Remove the following components a Service cover see Service cover on page 48 b Battery see Battery on page 50 c Fan see Fan on page 77 d Keyboard see Keyboard on page 62 e Base enclosure see Base enclosure on page 71 Remove the fingerprint reader assembly 1 Turn the computer upside down 2 Remove Mylar cover from atop the that secure the fingerprint reader assembly 1 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Slide the bracket from atop the fingerprint reader board 2 and the remove the fingerprint reader board 3 from the computer Reverse this procedure to install the fingerprint reader assembly Component replacement procedures 89 System board 90 fey NOTE The system board spare part kit includes replacement thermal material Description Spare part number System board with UMA graphics and an Intel Core i5 4300U processor for use with 730803 601 the Windows 8 Professional operating system System board with UMA graphics and an Intel Core i5 4300U processor for use with 730803 501 the Windows 8 Standard operating system System board with UMA graphics and an Intel Core i5 4300U processor for use with models 730803 001 without the Windows 8 operating system System board with discrete graphics and an Intel Core i5 4300U processor for use with 730804 601 the Windows 8 Prof
88. ick the type of diagnostic test you want to run and then follow the on screen instructions fey NOTE If you need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device E NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 Go to http www hp com 2 Click Support amp Drivers and then click the Drivers amp Software tab 3 Enter the product name in the text box and then click Search 4 Select your computer model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment sori Click Download and then select Run Using HP PC Hardware Diagnostics UEFI select models only 119 9 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy supp
89. iland 3 pin black 1 83 m 49037 1 202 A Power cord for use on all computer models in Brazil 3 pin black 1 83 m 490371 291 A Power cord for use on all computer models in Japan 3 pin black 1 83 m 490371 AA1 A Power cord for use on all computer models in the People s Republic of China 3 pin black 1 83 m 490371 AB1 A Power cord for use on all computer models in Taiwan 3 pin black 1 83 m 490371 AD1 A Power cord for use on all computer models in South Korea 3 pin black 1 83 m 490371 AR1 A Power cord for use on all computer models in South Africa 3 pin black 1 83 m 49037 1 BB1 A Power cord for use on all computer models in Israel 3 pin black 1 83 m 490371 D01 A Power cord for use on all computer models in Argentina 3 pin black 1 83 m Chapter 3 Illustrated parts catalog Spare part CSR Description number flag 49037 1 D61 A Power cord for use on all computer models in India 3 pin black 1 83 m 572511 001 A Intel Centrino Ultimate N 6300 WLAN module 575921 001 A Cable lock 617450 001 A Display Port to HDMI adapter 634862 001 A 320 GB 5400 rpm 7 mm hard drive does not include hard drive bracket or screws 645193 001 A 320 GB 5400 rpm 7 mm hard drive does not include hard drive bracket or screws 676521 001 A 1 TB 5400 rpm 2 5 inch hard drive does not include hard drive bracket or screws 665733 001 N RTC battery 670434 001 A
90. in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant app 2 Select Updates and tune ups and then select Check for HP updates now 3 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 From the St
91. indows settings Refer to Help and Support To access Help and Support select Start gt Help and Support To create a backup using Windows Backup and Restore fay NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e fll recovery tools select models only You can use the f1 1 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Ey NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 7 operating system media to reboot the computer and repair the operating system For additional information see Using Windows 8 operating system media purchased separately on page 130 Perform
92. ing a system recovery 135 Using the Windows recovery tools Using the Windows recovery tools you can e Recover individual files e Restore the computer to a previous system restore point e Recover information using recovery tools NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support select Start gt Help and Support 9 NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support To access Help and Support select Start gt Help and Support To recover information you previously backed up 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using Startup Repair follow these steps A CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible
93. ing system 7 pointing device 6 ports 6 power requirements 6 processors 1 product name 1 security 6 serviceability 9 solid state drive 3 video 4 wireless 5 product name 1 22 product number 22 recovery 131 139 162 Index recovery media creating 134 recovery media using for restore 137 recovery partition 129 137 recovery tools 133 recovery tools Windows 136 recovery system 135 recycle computer 131 refresh 131 removal replacement preliminaries 43 procedures 48 66 remove everything and reinstall Windows 131 reset computer 131 141 steps 131 141 restoring the hard drive 129 137 RJ 45 network jack identifying 18 RJ 45 door illustrated 32 RJ 45 flat spring illustrated 32 RTC battery removal 55 spare part number 24 35 55 Rubker Kit spare part numbers 27 37 S Screw Kit spare part numbers 33 37 SD card insert 32 security cable slot identifying 17 security product description 6 serial number 22 service considerations cables 43 connectors 43 plastic parts 43 service cover removal 48 spare part numbers 27 35 42 48 service cover release latch service tag 22 serviceability product description 9 19 21 setup utility navigating and selecting 105 113 restoring factory settings 105 113 SIM slot identifying 20 21 SLED remove everything and reinstall option 141 slots security cable 17 smart card 17 smart card slot 17 solid state drive precautions 44 product description 3 re
94. ing temperature 0 to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Chapter 13 Specifications 14 Statement of Volatility The purpose of this document is to provide general information regarding non volatile memory in industry standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed HP Business Notebook PC products that use Intel based or AMD based system boards contain volatile DDR memory The amount of nonvolatile memory present in the system depends upon the system configuration Intel based and AMD based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications features or functionality have been added to or installed on the system Following system shutdown and removal of all power sources from an HP Business Notebook PC system personal data can remain on volatile system memory DIMMs for a finite period of time and will also remain in nonvolatile memory The steps below will remove personal data from the notebook PC including the nonvolatile memory found i
95. isplay assembly from the computer See the display section later in this chapter to remove internal components that require that you remove the display assembly Description Spare part number Display assembly touch screen whole assembly Display assembly 14 inch HD for use in HP EliteBook 840 models 737735 001 Display assembly 14 inch HD for use in HP ZBook 14 models 739848 001 Display enclosure non touch models includes 4 transceivers with antennas Display bezel for use in HP EliteBook 840 models 730949 001 Display bezel for use in HP ZBook 14 models 730948 001 Display bezel for use in HP EliteBook 850 models 73081 1 001 Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Service cover see Service cover on page 48 b Battery see Battery on page 50 c Fan see Fan on page 77 d Keyboard see Keyboard on page 62 e Base enclosure see Base enclosure on page 71 Remove the display assembly 1 Disconnect the display panel cable 1 from the system board Component replacement procedures 97 2 Release the wireless antenna
96. ity of critical non executable platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is corrupted within the flash In conjunction with BIOS support code running on the EC verifies the integrity of the following e Subset of BIOS contents including the boot block portion and machine unique data e Entire descriptor region e Entire Network Controller Configuration The EC is responsible for power control power cycle thermal monitor fan control many LEDs and PS2 keyboard and mouse HP Sure Start 153 Non volatile memory usage Non Volatile Amount Does this Does this What isthe How is data input into How is this memory Memory Type Size memory memory purpose of this memory write protected store retain this customer data when memory data power is removed Real Time Clock 256 Bytes No Yes Stores system Using the F10 Setup utility This memory is not write RTC battery date and time or changing the Microsoft protected HP backed up and limited Windows date amp time recommends password CMOS keyboard protecting the F10 Setup configuration controller data utility memory CMOS Controller NIC 64 Kbytes No Yes Store NIC Using a utility from the NIC A utility is required to EEPROM not customer configuration vendor that can be run from write data to this accessible and NIC DOS memory and is available firmware fro
97. k 14 models includes left and right hinges and hinge covers 737735 001 N Display assembly 14 inch HD for use in HP EliteBook 840 models 739558 001 N Plastics Kit for use only on HP ZBook 14 models includes SD card insert RJ 45 door fingerprint reader insert and RJ 45 spring 739848 001 N Display assembly 14 inch HD for use in HP ZBook 14 models 743008 001 Solid state drive 32 GB includes hard drive bracket and screws 744483 001 Solid state drive 128 GB includes hard drive bracket and screws for use only in HP EliteBook 15 models 745309 001 A Service cover for use only on HP EliteBook 850 models without CCC mark 745310 001 A Service cover for use only on HP EliteBook 850 models for RCTO 745311 001 A Service cover for use only on HP EliteBook 840 HP ZBook 14 models RCTO 745313 001 A Service cover for use only on HP EliteBook 840 models no CCC mark 745314 001 A Service cover for use only on HP ZBook 14 models no CCC mark Chapter 3 Illustrated parts catalog 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flatbladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures fay NOTE As you remove each subassembly fro
98. l information you wish to retain You can initiate this option by using the f11 key To use the f11 key Press f1 1 while the computer boots or Press and hold f11 as you press the power button Select System Recovery and follow the on screen instructions Remove everything and reinstall SLED 141 13 Specifications Computer specifications HP EliteBook 840 HP ZBook 14 models Metric U S Dimensions Width 33 9 cm 13 35 in Depth 23 7 cm 9 33 in Height 2 1 cm 0 83 in Height touch models 2 3 cm 0 89 in Weight Non touch panel Equipped with 3 cell 24 Whr battery 1 62 kg 3 57 lbs UMA graphics one memory module WLAN module and solid state drive Touch panel Equipped with 3 cell 24 Whr battery UMA 1 78 kg 3 92 Ibs graphics one memory module WLAN module and solid state drive Non touch panel Equipped with 3 cell 50 Whr battery 1 74 kg 3 83 Ibs UIMA graphics one memory module WLAN module and solid state drive Touch panel Equipped with 3 cell 50 Whr battery 1 87 kg 4 12 lbs UIMA graphics one memory module WLAN module and solid state drive Input power Operating voltage and current 18 5 V dc 3 5 A 65 W or 19 0 V dc 4 74A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F 142 Chapter 13 Specifications Relative humidity noncondensing Metric U S Operating Nonoperating 10
99. lays system information when pressed in combination with the fn key 2 fn key Windows Executes frequently used system functions when pressed in combination with a function key the num Ik key or the esc key Linux Executes frequently used system functions when pressed in combination with a function key 3 a Windows button Windows only Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows button again will return you to the previous screen 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 num Ik key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Linux Alternates between the navigational and numeric functions on the integrated numeric keypad Top 15 Component Description 1 ti i Wireless light e White An integrated wireless device such as a I wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 2 Power light e On The computer is on g e Blinking The computer is in the Sleep state Windows or Suspend state Linux e Off The computer is off or in Hibernation
100. le oy NOTE WLAN modules are designed with a notch to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 61 Keyboard fey NOTE For a detailed list of available keyboards see Sequential part number listing on page 34 Description Spare part number Keyboard backlit with pointing stick 731179 xx1 Keyboard with pointing stick no backlight 730794 xx1 Before removing the keyboard follow these steps _ Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the service cover see Hard drive on page 51 ub oO N Remove the battery see Battery on page 50 Remove the keyboard 1 Loosen the two Phillips captive screws that secure the keyboard to the computer 2 Rest and secure the partially open computer on its side 62 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 3 Insert a screw driver or similar thin tool into the keyboard release hole and then pr
101. legacy support USB 120 104 112 lights AC adapter battery 16 caps lock 12 hard drive 16 power 12 16 webcam 10 wireless 12 16 M mass storage device illustrated 31 precautions 44 spare part numbers 31 memory card reader identifying 18 memory module identifying 19 21 product description 2 removal 56 spare part numbers 36 56 microphone product description 4 microphone audio in jack identifying 18 microphone module spare part numbers 28 30 37 67 mini card SSD product description 4 model description 22 model name 1 mouse spare part numbers 33 25 35 N network jack identifying 18 e operating system product description 7 optical drive precautions 44 P packaging guidelines 46 plastic parts service considerations 43 Plastics Kit contents 32 spare part numbers 32 39 Index pointing device product description 6 pointing stick 11 ports DisplayPort 18 external VGA monitor 17 product description 6 power button board removal 86 spare part number 24 39 86 power button identifying 14 power connector identifying 18 power cord set requirements 157 spare part numbers 33 34 35 power lights 12 16 power requirements product description 6 processor product description 1 product description audio 4 chipset 1 display panel 2 Ethernet 4 external media cards 5 flash cache 4 graphics 1 hard drive 3 keyboard 6 memory module 2 microphone 4 mini card SSD 4 operat
102. legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press 10 to enter Computer Setup 104 Chapter 7 Computer Setup BIOS MultiBoot and System Diagnostics in Windows 8 Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press 10 to enter Computer Setup e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus choose one of the following methods e To exit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then fol
103. lick the type of diagnostic test you want to run and then follow the on screen instructions fey NOTE If you need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device E NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 Go to http www hp com 2 Click Support amp Drivers and then click the Drivers amp Software tab 3 Enter the product name in the text box and then click Search 4 Select your computer model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment sori Click Download and then select Run Using HP PC Hardware Diagnostics UEFI select models only 111 8 Computer Setup BIOS and HP PC Hardware Diagnostics UEFI in Windows 7 Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory y NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup
104. liteBook 840 14 850 Restore media OS DVD v v v Windows 8 Professional 64 bit only available and required with Windows 8 Professional downgrade operating system Windows 8 64 bit Windows 8 Country Specific 64 bit Windows 8 Emerging Market 64 bit Windows 7 Home Premium 64 and 32 bit available with any Windows 7 HP operating system except Asia Pacific countries and regions and the People s Republic of China Windows 7 Professional 64 and 32 bit available with any Windows 7 Professional or Windows 8 Professional downgrade except Asia Pacific countries and regions and the People s Republic of China Certified v v v Microsoft WHQL SuSE Linux Enterprise SLED 64 bit Service Pack 2 Chapter 1 Product description Category Serviceability Description Web only support Windows 8 1 Professional 64 Windows 8 1 Enterprise 64 Windows 8 1 Multi Language 64 Windows 8 1 Emerging Markets 64 Windows 8 1 Chinese Market 64 Windows 8 Enterprise 64 Windows 7 Enterprise 64 and 32 Windows 7 Ultimate 64 and 32 End user replaceable parts AC adapter Battery Hard drive Solid state drive Keyboard Memory module WLAN module WWAN module M 2 NGFF Flash cache SSD HP HP EliteBook HP ZBook EliteBook 840 14 850 v vV v v vV v 2 External component identification 10 Description Send and receive wireless signals to communicate with wireless local area networks WLAN Send and receive wireless sign
105. low the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter e To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup fy NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press 10 to enter Computer Setup Using Computer Setup 105 Use a pointing device or the arrow keys to select File gt Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS U
106. m NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional Keyboard ROM 64 Kbytes No Yes Stores Programmed at the factory A utility is required for not customer firmware code Code is updated when the writing data to this accessible keyboard system BIOS is updated memory and is available mouse amp on the HP website battery Writing data to this management ROM in an inappropriate manner can render the PC non functional DIMM Serial 256 Bytes No Yes Stores memory Programmed by the memory Data cannot be written Presence Detect per memory module vendor to this memory when the SPD module 128 information module is installed in a configuration Bytes PC The specific write data programmabl protection method varies e not by memory vendor customer accessible System BIOS Ato5 Yes Yes Store system System BIOS code is A utility is required for MBytes BIOS code and programmed at the factory writing data to this PC Code is updated when the memory and is available configuration system BIOS is updated on the HP website data Configuration data and Writing data to this settings are input using the ROM in an F10 setup utility or a custom inappropriate manner utility can render the PC non functional 154 Chapter 14 Statement of Volatility Non Volatile Amount Does this Does this What isthe How is data input into How is this memory Memory Type Size memory memory purpo
107. m the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that Tools required 43 they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you
108. mm 9 5 mm Width 70 mm 70 mm 70 mm Weight 115g 101g 115g Interface type SATA SATA SATA Transfer rate Synchronous maximum Synchronous maximum 300 MB s Drive Capability Security ATA security Seek times typical read including setting Single track 3 ms 1 5ms 3 ms 1 5 ms Average read write 13 ms 11 ms 13 ms 11 ms Maximum 24 ms 22 ms 24 ms 22 ms Logical blocks 1 953 525 168 976 773 168 625 142 448 Disk rotational speed 5400 rpm 5400 rpm or 7200 5400 rpm or 7200 rpm rpm Operating temperature O C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 149 Solid state drive specifications 150 128 GB 180 GB 240 GB 256 GB Dimensions Height 7 mm 7 mm 7 mm 7 mm Width 70 mm 70 mm 70 mm 70 mm Weight 73g 78g 78g 73g Interface SATA 3 6 Gb SATA 3 6 Gb s SATA 3 6 Gb SATA 3 6 Gb s s s Transfer rate Maximum Sequential Read 415 MB s Up to 550 MB s 550 MB s Up to 460 MB s Maximum Sequential Write 175 MB s Up to 520 MB s 520 MB s Up to 260 MB s Total logical sectors 250 069 680 351 651 888 468 862 128 500 118 192 Features ATA Security ATA Security ATA Security ATA Security ATA 8 SATA ATA 8 SATA 3 0 ATA 8 SATA ATA 8 3 0 DIPM DIPM TRIM 3 0 DIPM compliant SATA TRIM TRIM 3 0 DIPM TRIM Operat
109. moval 53 spare part numbers 27 31 35 42 53 specifications speaker assembly removal 95 spare part number 24 37 95 speakers identifying 14 specifications computer display 148 hard drive 149 solid state drive 150 Startup Repair using 136 system board removal 90 spare part numbers 38 39 90 150 142 143 144 145 146 147 25 37 T tools required 43 top cover spare part numbers 24 37 40 TouchPad buttons 11 TouchPad zone identifying 11 transporting guidelines 46 U USB 3 0 port 17 18 USB legacy support 104 112 120 USB ports identifying 17 18 v vents identifying 17 20 21 VGA USB board removal 80 spare part number 24 39 WLAN module removal 60 spare part numbers 26 35 36 41 60 workstation guidelines 46 WWAN antennas identifying 10 WWAN module 40 80 removal 58 video product description 4 spare part numbers 26 35 36 58 Ww warranty period 22 webcam 10 webcan light identifying 10 webcam module removal 69 spare part numbers 28 30 36 webcam identifying 10 webcam microphone module removal 101 Windows Refresh 131 reinstall 131 remove everything and reinstall option 131 reset 131 Windows 7 operating system DVD creating 134 using for restore 137 Windows 7 operating system media creating 134 using for restore 137 Windows 8 operating system DVD 130 Windows button identifying 15 Windows Startup Repair using 136 wireless antenna removal 103 spare part n
110. mputer 3 Disconnect all external devices from the computer 4 Remove the following components a Service cover see Service cover on page 48 b Battery see Battery on page 50 Component replacement procedures 81 c Fan see Fan on page 77 d Keyboard see Keyboard on page 62 e Base enclosure see Base enclosure on page 71 Remove the heat sink Ey NOTE Step 2 applies to computer models equipped with a graphics subsystem with discrete memory See step 3 for heat sink removal information for computer models equipped with a graphics subsystem with UMA memory 1 Following the 1 2 3 4 5 6 sequence stamped into the heat sink loosen the six captive Philllips screws 1 6 that secure the heat sink to the system board and then remove the heat sink 7 NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 2 Following the 1 2 3 4 sequence stamped into the heat sink loosen the four captive Philllips screws 1 4 that secure the heat sink to the system board and then remove the heat sink 5 NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink
111. mputer Setups ci cid covennehonvensehessekesedssekeonnlenedisekeeendeseaeatien tales tersoeersvbenst 104 Navigating and selecting in Computer Setup cccccccceeeeeceeeeseeeeeneeeeeesneeeeeeteeeeeens 105 Restoring factory settings in Computer Setup cc ccccceesceeeeeeeceeeneeeeetseeeeeteeeeneteeeees 105 Updating clea BIOS ereire i ee Ea ee rnc eee E 106 Determining the BIOS version susiiiicianioritesidescriaideaatiaplansnincsaaasdanwbuantacseaiis 106 viii Downloading a BIOS update ccssisiccverdinisdveneseavaintaceensnsesncnnaidniectindennatas 107 HP Sure Start oosansioeioenig eiin a EER E ER E E ERE TE Ee 108 Using NITE SOV sinmimiieiainannn ea e E E a E G 108 About the boot device order xjh winsuscdnvandvinelersssasaraabivinimnidaebitanmuianusaaiiiannuntiera 108 Choosing MultiBoot piblerenees 4 sus emeiuesnueliwivetau seen mene wenden enamine 109 Setting a new boot order in Computer Setup ccccceeeseeeeeeseeeteeeeeeeeaes 109 Dynamically choosing a boot device using the f9 prompt escceeeteeeees 109 Setting a MultiBoot Express prompt ccccccsesceeeseeeeeeeeeneeeeeeseteeeeseeeees 110 Entering MultiBoot Express preferences cccccceeeseceeeeeeneeeeesneeeeeeenseees 110 Using HP PC Hardware Diagnostics UEFI select models only cceccceceeeeeteeeeeeenseeeeeeteeees 110 Downloading HP PC Hardware Diagnostics UEFI to a USB device ccceeeeeeeeeeeeees 111
112. n Intel based and AMD based system boards Some of these steps are disclosed in the Maintenance amp Service Guides available for HP PC products available on the product support pages at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or re programming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d If an asset or ownership tag is set select the Security menu and scroll down to the Utilities menu Select System IDs and then select the tag that has been set Press the spacebar once to clear the tag then press Enter to return to the prior menu e If a Drivelock password is set select the Security menu select Hard Drive Tools scroll down to DriveLock then select DriveLock password Select the desired hard drive Click Disable protection enter the existing master DriveLock password then press Enter to confirm and return to the prior menu Repeat this procedure if more than one hard drive has a Drivelock password 151 152 f If an A
113. n models without the Windows 8 operating system 730807 501 N System board with UMA graphics and an Intel Core i5 4200U processor for use with the Windows 8 Standard operating system 730807 601 N System board with UMA graphics and an Intel Core i5 4200U processor for use with the Windows 8 Professional operating system 730808 001 N System board with discrete graphics and an Intel Core i5 4200U processor for use in models without the Windows 8 operating system 730808 501 N System board with discrete graphics and an Intel Core i5 4200U processor for use with the Windows 8 Standard operating system 730808 601 N System board with discrete graphics and an Intel Core i5 4200U processor for use with the Windows 8 Professional operating system 730809 001 N System board with UMA graphics and an Intel Core i7 4600U processor for use in models without the Windows 8 operating system 730809 501 N System board with UMA graphics and an Intel Core i7 4600U processor for use with the Windows 8 Standard operating system 730809 601 N System board with UMA graphics and an Intel Core i7 4600U processor for use with the Windows 8 Professional operating system 730810 001 N System board with discrete graphics and an Intel Core i7 4600U processor for use in models without the Windows 8 operating system Chapter 3 Illustrated parts catalog Spare part CSR Description number flag 730810 501 N System boar
114. namically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press 10 to enter Computer Setup Use a pointing device or the arrow keys to select the Legacy Boot Order list and then press enter To move the device up in the boot order use a pointing device to click the up arrow or press the key or To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File gt Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1
115. nation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the service cover see Service cover on page 48 5 Disconnect the battery Remove the solid state drive 1 Remove the Phillips PM2 0x3 0 screw 1 that secures the drive to the computer Component replacement procedures 53 2 Slide the drive away to remove it from the socket 2 Reverse this procedure to install the solid state drive 54 Chapter 5 Removal and replacement procedures for Customer Self Repair parts RTC battery Description Spare part number RTC battery includes cable and double sided tape 665733 001 Before removing the RTC battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Remove the service cover see Service cover on page 48 2 3 Disconnect all external devices from the computer 4 5 Disconnect the battery Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Pull the battery out from under the computer case 2 and
116. nclosure for use in HP EliteBook 840 models includes 4 transceivers with antennas 730950 001 N Base enclosure for use only on HP EliteBook 840 models includes RJ 45 door with spring 730951 001 N Base enclosure for use only on HP ZBook 14 models 730952 001 N Display bezel for use only on HP EliteBook 840 models 730953 001 N Display bezel for use only on HP ZBook 14 models 730954 001 N Display panel cable for use only on HP EliteBook 840 HP ZBook 14 models 730955 001 C Card reader board for use in HP EliteBook 840 ZBook 14 models 730956 001 N Fingerprint reader assembly for use in HP EliteBook 840 HP ZBook 14 models includes cable bracket and insulator 730957 001 N Display Hinge Kit for use only on HP EliteBook 840 models includes left and right hinges and hinge covers 730958 001 C Plastics Kit for use only on HP EliteBook 840 models includes SD card insert RJ 45 door fingerprint reader insert and RJ 45 spring 730959 001 N Power button board for use in HP EliteBook 840 HP ZBook 14 models 730960 001 A Service cover for use only on HP EliteBook 840 models Sequential part number listing 39 40 Spare part CSR Description number flag 730961 001 A Service cover for use only on HP ZBook 14 models 730962 001 N Heat sink for use only on HP EliteBook 840 HP ZBook 14 models with discrete graphics includes replacement thermal material 730963 001 N Heat sink for use only on
117. nes and MP3 players even when the computer is off 5 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance 6 Smart card reader select models only Supports optional smart cards Left 17 18 Component 1 G Audio out headphone jack Audio in microphone jack Description Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio Also connects an optional headset microphone WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access the user guides Windows 8 Select the HP Support Assistant app on the Start screen select My computer and then select User guides Windows 7 Select Start gt Help and Support gt User Guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 ID DisplayPort Connects an optional digital display device such as a high performance monitor or projector 3 Memory card reader Reads data from and writes data to memory cards such as Secure Digital SD 4 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced
118. ng the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter 114 Chapter 8 Computer Setup BIOS and HP PC Hardware Diagnostics UEFI in Windows 7 Downloading a BIOS update A CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on batt
119. nside the battery bay Bottom 21 Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 50 for battery removal instructions Product XXXXXXOXX Warranty lylyOy Model XXXXXXX CO s Pe CU TUTRTEEE EEUN Dnananddddidthii o0nnididihhi if okt A MNENE EE k ltem Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer 22 Chapter 2 External component identification 3 Illustrated parts catalog Computer major components Computer major components 23 Item Component Spare part number 1 Display assembly Non touch display assemblies are spared at the subcomponent level only For more display assembly spare part information see Display as
120. nsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 Click the option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download Click your specific product from the models listed Click the appropriate operating system n Pp Go to the BIOS section and download the BIOS software package 7 Follow the installation instructions as provided with the downloaded BIOS software package NOTE After a message on the screen reports a successful inst
121. omputer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 48 5 Disconnect the battery Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the computer 56 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 2 Remove the memory module 2 by pulling the module away from the slot at an angle 79 NOTE Memory modules are designed with a notch to prevent incorrect insertion into A y g p the memory module slot 2 Reverse this procedure to install a memory module Component replacement procedures 57 58 WWAN module fey NOTE The WWAN module and the WLAN module are not interchangeable Description Spare part number HP It4111 LTE EV DO HSPA Mobile Broadband Module 704030 001 HP t4112 LTE HSPA Gobi 4G Module 704031 001 HP hs3110 HSPA Mobile Broadband Module 723895 001 Before removing the WWAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer 2 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 50
122. onfiguration Tools for writing data to this writing data to this and calibration memory are not made memory and is typically data public not made available to the public unless a firmware upgrade is necessary to address a unique issue Web Camera 64K bit No Yes Store Web Using a utility from the A utility is required for Cam device manufacturer that writing data to this configuration can be run from Windows memory and is typically and firmware not made available to the public unless a firmware upgrade is necessary to address a unique issue Fingerprint 512kByte Yes Yes Stores By enrolling in HP Only a digitally signed Reader Flash fingerprint ProtectTools Security application can make templates Manager the call to write to the Non volatile memory usage flash 155 Questions and answers 156 1 How can the BIOS settings be restored returned to factory settings a Turn on or restart the computer and press F10 when prompted near the bottom of the display Select File then select Restore defaults c Follow the on screen instructions d Select File save changes and exit then press Enter What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module m
123. ons 144 Metric U S Dimensions Height 22 43 cm 8 83 in Width 36 0 cm 14 17 in Depth 0 38 cm 0 15 in Diagonal 35 6 cm 15 6 in Weight lt 1 1 Ib 500 g max Contrast ratio 300 1 typical Brightness 200 nits typical Refresh Rate 60 Hz Surface Treatment Anti glare Pixel resolution Format HD 1366 x 768 Configuration RGB stripe LCD Mode TN PPI 101 PPI Interface eDP 1 2 1 lane Viewing angle SVA 40 40 15 30 Left Right Down Up Chapter 13 Specifications 35 6 cm 14 0 in HD SVA display specifications Metric U S Dimensions Height 20 6 cm 8 09 in Width 32 1 cm 12 6 in Depth 0 36 cm 0 14 in Diagonal 35 6 cm 14 0 in Weight 0 72 lb 325 g max Contrast ratio 300 1 typical Brightness 250 nits typical Refresh Rate 60 Hz Surface Treatment Anti glare Pixel resolution Format HD 1600 x 900 Configuration RGB stripe LCD Mode TN PPI 131 PPI Interface eDP 1 2 1 lane Viewing angle SVA 40 40 15 30 Left Right Down Up 35 6 cm 14 0 in HD SVA display specifications 145 35 6 cm 14 0 in HD SVA display specifications Metric U S Dimensions Height 20 6 cm 8 09 in Width 32 1 cm 12 6 in Depth 0 36 cm 0 14 in Diagonal 35 6 cm 14 0 in Weight 0 75 Ib 340 g max Contrast ratio 300 1 typical Brightness 300 nits typical Refresh Rate 60 Hz Surface Treatment Anti glare Pixel
124. operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 130 Chapter 10 Backup and recovery in Windows 8 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you 23 iy IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See HP Support Assistant for instructions on reinstalling traditional applications To access HP Support Assistant on the Start screen select the HP Support Assistant app NOTE You may be prompted for your permission or password when using Refresh See HP Support Assistant for more information To access HP Support Assistant on the Start screen select the HP Support Assistant app To start Refresh 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Scroll the right side choices down to display Refresh your PC without affectin
125. orkstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Grounding guidelines 47 5 Removal and replacement procedures for Customer Self Repair parts A CAUTION The Customer SelfRepair program is not available in all locations Installing a part not supported by the Customer SelfRepair program may void your warranty Check your warranty to determine if Customer Self Repair is supported in your location Component replacement procedures This chapter provides removal and replacement procedures There are as many as 15 screws that must be removed replaced and or loosened when servicing the Customer Self Repair parts Make special note of each screw size and location during removal and replacement Service cover Description Spare part number Service cover for use only on HP EliteBook 840 models 730960 001 Service cover for use only on HP EliteBook 840 models no CCC mark 745313 001 Service cover for
126. ort is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press 10 to enter Computer Setup 120 Chapter 9 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 2 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions e NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup Press 10 to enter Computer Setup To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and t
127. ot menu is displayed during startup you have the following choices To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire Using HP PC Hardware Diagnostics UEFI select models only 118 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine if the computer hardware is functioning properly The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components Chapter 8 Computer Setup BIOS and HP PC Hardware Diagnostics UEFI in Windows 7 To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 After pressing f2 the BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order a Connected USB drive fey NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 111 b Hard drive c BIOS 2 Cl
128. overy tools to perform the following Ey NOTE Back up individual files and folders Back up your entire hard drive select models only Create system repair discs select models only with the installed optical drive select models only or an optional external optical drive Create system restore points This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start gt Help and Support Ey NOTE HP recommends that you print the recovery procedures and save them for later use in case of system instability In case of system failure you can use the backup files to restore the contents of your computer See Backing up your information on page 134 Creating recovery media and backups 133 Guidelines When creating recovery media or backing up to discs use any of the following types of discs purchased separately DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using Be sure that the computer is connected to AC power before you start the recovery media creation process or the backup process Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media After you successfully set up the computer you can create recovery media using
129. pdated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter 106 Chapter 7 Computer Setup BIOS MultiBoot and System Diagnostics in Windows 8 Downloading a BIOS update A CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked
130. pointing stick cable 731179 A41 B Keyboard backlit with pointing stick for use in Belgium includes keyboard cable and pointing stick cable 731179 AB1 B Keyboard backlit with pointing stick for use in Taiwan includes keyboard cable and pointing stick cable 731179 AD1 B Keyboard backlit with pointing stick for use in South Korea includes keyboard cable and pointing stick cable 731179 B31 B Keyboard backlit with pointing stick for use in the Netherlands includes keyboard cable and pointing stick cable 731179 B71 B Keyboard backlit with pointing stick for use in Sweden and Finland includes keyboard cable and pointing stick cable 731179 BA1 B Keyboard backlit with pointing stick for use in Slovenia includes keyboard cable and pointing stick cable 731179 BB1 B Keyboard backlit with pointing stick for use in Israel includes keyboard cable and pointing stick cable 731179 BG1 B Keyboard backlit with pointing stick for use in Switzerland includes keyboard cable and pointing stick cable 731179 D61 B Keyboard backlit with pointing stick for use in India includes keyboard cable and pointing stick cable 731179 DB1 B Keyboard backlit with pointing stick for use in Canada includes keyboard cable and pointing stick cable 731179 DD1 B Keyboard backlit with pointing stick for use in Iceland includes keyboard cable and pointing stick cable 731179 FL1 B Keyboard backlit with pointing stick for use in the Czech Repu
131. r Authorized Service Provider parts CAUTION Components described in this chapter should only be accessed by an authorized service p p y y provider Accessing these parts can damage the computer or void the warranty Component replacement procedures E NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 21 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 61 screws that must be removed replaced and or loosened when servicing the Authorized Service Provider parts Make special note of each screw size and location during removal and replacement Display panel non touch E NOTE HP EliteBook 840 models offer both touch and non touch displays Non touch displays are spared at the subcomponent level only Touch displays are only spared as a whole touch display components are not spared In non touch models you can remove the raw display panel with the display assembly still connected to the computer The following section shows how to remove the raw display panel without removing the display assembly from the computer See Display assembly on page 97 later in this chapter to remove internal components that require that you remove the display assembly Description Spare part number Displ
132. r if you have to reset your preferences Backing up your information 127 To create a backup using Backup and Restore fey NOTE Be sure that the computer is connected to AC power before you start the backup process NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 From the Start screen type backup click Settings and then select from the list of displayed options 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e fl1 recovery tools You can use the f1 1 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 8 operating system media to reboot the computer and repair the operating system For additional information see Using Windows 8 ope
133. r warranty iv Important Notice about Customer Self Repair Parts Safety warning notice Z WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 vi Safety warning notice Table of contents 1 Braduct description sessisiscsiinsiessnssiomuiincnnnuumninmumainai nen minimises 1 2 External component identification ccccccccscccscccseccccsscccssccccscceeececcesccsescesesscccssceceses 10 PPPS AY penseet nesedi it ces pb wba ENEN neha Mel etea eMac peaee 10 POP iG ate connate sonttaspdeceusesteechauccnmeatasipanececst E tusecpatenpeacqocsaneeens E 1 TOHCHI AG fa cenn e a a E E T 11 e a E E A A A E A A T 12 Buttons and fingerprint reader select models only cccescceceeeeeceeeeeeeeeeeeeeteeeeeaes 13 KGS davdisssuladeacednes ceawca nds sandy deus sdeeseoiemanles etaneacommiuepnlvaewdvnse edad epaly
134. raphics 2 Category Description HP HP Panel EliteBook HP ZBook EliteBook 840 14 850 All display assemblies include two or three wireless local v v area network WLAN antenna cables and two wireless wide area network WWAN antenna cables 35 6 cm 14 0 in LED HD AntiGlare AG SVA 1366x768 200 nits display with and without webcam 35 6 cm 14 0 in LED HD AG SVA 1920x1080 250 nits display with and without webcam 35 6 cm 14 0 in LED HD AG SVA 1920x1080 250 nits capacitive touch display with webcam 35 6 cm 14 0 in LED FHD AG SVA 1920x1080 300 nits display with and without webcam e 39 6 em 15 6 in LED FHD AG SVA 1920x1080 v 200 nits display with and without webcam e 39 6 em 15 6 in LED HD AG SVA 1368x768 300 nits display with and without webcam Memory Two customer accessible upgradable memory module slots v vV Chopter 1 with the following specifications DDR3L 1600 MHz dual channel support Supports 16384 MB of system RAM in the following configurations e 16384 MB 8192 MBx2 e 12288 MB 8192 MB 4096 MB e 8192 MB 8192 MBx1 or 4096x2 e 8192 MB 8192 MBx1 or 4096x2 not supported on computer models equipped with a 32 bit operating system e 6144 MB 4096 MB 2048 MB e 4096 MB 4096 MBx1 or 2048 MBx2 e 2048 MB 2048x1 Product description Category Description HP HP EliteBook HP ZBook EliteBook 840 14 850 Two customer accessible upgrada
135. rating system media purchased separately on page 130 Using the Windows recovery tools To recover information you previously backed up A Access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app To recover your information using Automatic Repair follow these steps 128 Chapter 10 Backup and recovery in Windows 8 A CAUTION Some Automatic Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 2 4 5 If possible back up all personal files If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and then click File Explorer sora From the Start screen type c and then select Computer fay NOTE If the Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 130 If the Windows partition and the HP Recovery partition are listed restart the computer Af
136. resolution Format FHD 1920 x 1080 Configuration RGB stripe LCD Mode IPS FFS VA PPI 157 PPI Interface eDP 1 2 1 lane Viewing angle UWVA 85 85 85 85 Left Right Down Up 146 Chapter 13 Specifications 39 6 cm 15 6 in HD SVA display specifications Metric U S Dimensions Height 20 6 cm 8 09 in Width 32 1 cm 12 6 in Depth 0 36 cm 0 14 in Diagonal 39 6 cm 14 0 in Weight lt 1 1 lb 500 g max Contrast ratio 300 1 typical Brightness 200 nits typical Refresh Rate 60 Hz Surface Treatment Anti glare Pixel resolution Format HD 1366 x 768 Configuration RGB stripe LCD Mode TN PPI 125 PPI Interface eDP 1 2 1 lane Viewing angle SVA 40 40 15 30 Left Right Down Up 39 6 cm 15 6 in HD SVA display specifications 147 39 6 cm 15 6 in FHD SVA display specifications Metric U S Dimensions Height 20 6 cm 8 09 in Width 32 1 cm 12 6 in Depth 0 36 cm 0 14 in Diagonal 39 6 cm 14 0 in Weight lt 0 84 lb 380 g max Contrast ratio 400 1 typical Brightness 300 nits typical Refresh Rate 60 Hz Surface Treatment Anti glare Pixel resolution Format HD 1920 x 1080 Configuration RGB stripe LCD Mode TN PPI 142 PPI Interface eDP 1 2 1 lane Viewing angle SVA 45 45 25 35 Left Right Down Up 148 Chapter 13 Specifications Hard drive specifications 1 TB 500 GB 320 GB Dimensions Height 9 5 mm 9 5
137. rofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment 46 Chapter 4 Removal and replacement procedures preliminary requirements Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop w
138. ry media with HP Recovery Disc Creator ccceeeseeeeeeeeeeeseeeeeaees 134 Creating recovery media 3 0 5 ccsnneanenivancreenehaanaienmhaaanarnnenearenene 134 Backing up your information 55 lt xaieecaw s i eindane ianaaieboanainaeden tate sadunsaneshaendaiwadang rout snngxes 134 Performing a system recovery 5 ca aniccisdcasnnoniecatadmagscnntadthinidtennneass hecokdaunuharmsacdydexeahldaladnanagdeiodes 135 Using the Windows recovery 10018 c10 0cnivasdeaeiconinerasanendvad ciavisracanmaeotonaamaenenns 136 Using f11 recovery tools select models only ccsccceeeececeeeeeeeseeneeeeeseeeeeteeeeees 137 Using Windows 7 operating system media ccccceceeseneeeceeeeeceeeeeeenseeeesseteeeeeensaes 137 12 Backup and Recovery in SUSE LINUX ii sssccccsccsscscscssascnssecnssecsscassssaisscassansisasssaasonsesaseessis 139 Creating HS OID rain asiasana aaia aae araea baad adie Eaa aa toate nae 139 Backing up your information 5 50 0 saencrnredavuataiinneatee ners nena ear ReGe 139 Performing a system recovery chs 05s2essneniootaentinasbounonieaiuenidndaiionaunianlOhtalunes sag ledbamedstslewnbaaimessinnned 140 Remove everything and reinstall SLED ccccccceeeesseeceeneeeeeeeeeeeeeeeeeeeeeceeeeeenseeesenseeeeeaes 141 Ta See Cite dices ss sees aea 142 Computer specifications HP EliteBook 840 HP ZBook 14 models ccccccceeesseeeeeeeteeeeeeeeeees 142 Computer specifications HP EliteBook 850 models
139. s Boot menu is displayed during startup you have the following choices To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire Using HP PC Hardware Diagnostics UEFI select models only 110 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine if the computer hardware is functioning properly The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components Chapter 7 Computer Setup BIOS MultiBoot and System Diagnostics in Windows 8 To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 After pressing f2 the BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order a Connected USB drive fey NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 111 b Hard drive c BIOS 2 C
140. s without the Windows 8 operating system For use on models with UMA graphics and an Intel Core i5 4200U processor for use 730807 601 with the Windows 8 Professional operating system For use on models with UMA graphics and an Intel Core i5 4200U processor for use 730807 501 with the Windows 8 Standard operating system For use on models with UMA graphics and an Intel Core i5 4200U processor for use 730807 001 with models without the Windows 8 operating system For use on models with discrete graphics and an Intel Core i5 4200U processor for use 730808 601 with the Windows 8 Professional operating system For use on models with discrete graphics and an Intel Core i5 4200U processor for use 730808 501 with the Windows 8 Standard operating system For use on models with discrete graphics and an Intel Core i5 4200U processor for use 730808 001 with models without the Windows 8 operating system For use on models with UMA graphics and an Intel Core i7 4600U processor for use 730809 601 with the Windows 8 Professional operating system For use on models with UMA graphics and an Intel Core i7 4600U processor for use 730809 501 with the Windows 8 Standard operating system For use on models with UMA graphics and an Intel Core i7 4600U processor for use 730809 001 with models without the Windows 8 operating system For use on models with discrete graphics and an Intel Core i7 4600U processor for use 730810 601 with the Windows 8 Professional operating system For
141. se of this memory write protected store retain this customer data when memory data power is removed Intel 1 5 or Yes Yes Stores Management Engine Code The Intel chipset is Management 5MByte Management is programmed at the configured to enforce Engine Firmware Engine Code factory Code is updated via HW protection to block present only in Settings Intel secure firmware update all direct read write models ending in Provisioning utility Unique Provisioning access to this area An a p or w or Data and iAMT Data can be entered at the Intel utility is required for with Intel third party factory or by an updating the firmware Centrino Pro data store administrator using the Only firmware updates technology Management Engine MEBx digitally signed by Intel setup utility The third party can be applied using data store contents can this utility populated by a remote management console or local applications registered by an administrator to have access to the space Bluetooth flash 2Mbit No Yes Stores Programmed at the factory A utility is required for Bluetooth Tools for writing data to this writing data to this configuration memory are not publicly memory and is made and firmware available but can be available through newer obtained from the silicon versions of the driver if vendor the flash requires an upgrade 802 11 WLAN 4kb to 8kb No Yes Stores Programmed at the factory A utility is required for EEPROM c
142. sembly subcomponents on page 28 Touch screen display assemblies are only spared as whole units Display assembly 14 inch HD for use in HP EliteBook 840 models 737735 001 Display assembly 14 inch HD for use in HP ZBook 14 models 739848 001 2 Keyboard includes cables NOTE For a detailed list of available keyboards see Sequential part number listing on page 34 Backlit with pointing stick 730794 xx1 With pointing stick no backlight 731179 xx1 3 Top cover includes TouchPad For use on HP EliteBook 840 models 730964 001 For use on HP ZBook 14 730965 001 For use on HP EliteBook 850 models 730800 001 4 Power button board For use on HP EliteBook 840 HP ZBook 14 models 730959 001 For use on HP EliteBook 850 models 730822 001 5 RTC battery 665733 001 6 Card reader board For use on HP EliteBook 840 HP ZBook 14 models 730955 001 For use on HP EliteBook 850 models 730821 001 7 Speaker assembly includes cable 730798 001 8 VGA USB board For use in HP EliteBook 840 HP ZBook 14 models 730966 001 For use in HP EliteBook 850 models 730820 001 9 Fingerprint reader board includes cable bracket and insulator For use in HP EliteBook 840 HP ZBook 14 models 730956 001 For use in HP EliteBook 850 models 730817 001 10 Battery Li ion 3 cell 50 Wh 4 5 Ah 717376 001 3 cell 24 Wh 2 4 Ah 717375 001 11 Fan includes cable 730792 001
143. t models only ccceeeseeceeseeeeesteeeesteeeeeaes 125 Downloading HP PC Hardware Diagnostics UEFI to a USB device ceecceeeeeeees 125 10 Backup and recovery in Windows 8 cccsscsssccssscccsccccsccccscccescsesccsescesescccescccessceees 127 Backing up your information sands conden ncieinandarntssnrsayaanneseeibaeniewinennasneaastaieestebibaandennbeenuantwwresiaseeansidet 127 Performing a system recovery gt siscesicnewnvcsiededcinbdatslect Wslelnelin sitelenstniainvhsiea BelseednibshdaihedelnGhest laanioseloobis 128 Using the Windows recovery tools jiic ciiscisancesocsaxisavasciis saxssaaseeanecsajeacpcaneosiusnasedineea 128 Using f1 1 recovery tools oe dsvonteanedarentoenintdxnsseennenahtersacpniciaborasvendeinadeyeniabtuchetnaane 129 Using Windows 8 operating system media purchased separately cceceeeeeees 130 Using Windows Refresh for quick and easy recovery cccesceeeeeeeeeeseeeeeeeeteeeeteaeeeens 131 Remove everything and reinstall Windows ccccscccceeeeesceeeeeeseeeeeeeeeeeeesneeeeeenaes 131 Using HP Sab ycBSS ST yi 1 vcs ivnied i Sch Pale ila scence Src at a i a 132 11 Backup and recovery in Windows 7 ccccccccscsssscccsccccscccsscccesccescccescececcccescccescceees 133 Creating recovery media and backups iid ovececcutvauinvsuseiesrenscncteneninaw ied devivanee eintemierdeaenrinenemianyns 133 Guidelines ra acteca vate wtennyratts face types R 134 Creating recove
144. teBook 840 models 730960 001 For use only on HP EliteBook 840 models no CCC mark 745313 001 For use only on HP EliteBook 840 HP ZBook 14 models RCTO 745311 001 For use only on HP ZBook 14 models 730961 001 For use only on HP ZBook 14 models no CCC mark 745314 001 For use only on HP EliteBook 850 models 730812 001 For use only on HP EliteBook 850 models without CCC mark 745309 001 For use only on HP EliteBook 850 models for RCTO 745310 001 Computer major components 27 Display assembly subcomponents HP EliteBook 840 ZBook 14 models Item Component Spare part number 1 Display bezel For use only on HP EliteBook 840 models 730952 001 For use on HP ZBook 14 models 730953 001 2 Webcam 730542 001 Microphone module not illustrated 730795 001 3 Antenna cables and transceivers WLAN and WWAN 730947 001 4 Display panel cable includes webcam microphone module cable 730954 001 28 Chapter 3 Illustrated parts catalog Item Component Spare part number 5 35 6 cm 14 0 in LED AntiGlare display panel HD SVA 1366x768 200 nits 737657 001 HD SVA 1920x1080 250 nits 737658 001 FHD SVA 1920x1080 300 nits 737659 001 6 Display Hinge Kit includes left and right hinges and hinge covers For use in HP EliteBook 840 models 730957 001 For use in HP ZBook 14 models 737660 001 7 Display enclosure includes 4 transceivers with antennas For use in HP EliteBook 840 models 730949 00
145. tel 43 Drive handling ence erent on mee een ee mre PE at aban OM ere nner Rear nOne ear E ment tet ar ire 44 vii eerte Male Ke Ue GIES 44 Electrostatic discharge eamdg ocacaciennwrciesienwins ae anceteruanenniauamannnanend 44 Packaging and transporting guidelines ccscsscceeceesseeeeeeeneeeeeeeneeeeees 46 Workstation guidelines cnivcsscubivansmnidonssoniedaselenritoueeduannconnvannnonssa 46 5 Removal and replacement procedures for Customer Self Repair parts ssccsscsseseseee 48 Component replacement procedures ccccesscceeeseseeeeseeeeeeeeeeeeeeseaeeeessesesecseeeesenseteeeennaes 48 Service COVEN eeen e A E E EE entero O E EE 48 Batet yose eenia E AE EA EA E AE 50 alodo Ko VE A E A E E E 51 Solid state drive SSD dice salpsiedwanbeedialhunsdladawsbo webs papbseslntaasastomdtmnsaibeiusntsvuebssuadenneaainiitesess 53 RTC batery sa eceaiestva aac seach aenasi ltbeic tied lee liv bn ee ie acai veh iD 55 Me mory modul 5 sui ccrcs craavoresag essen E tint E E E A EEEE E EEAS 56 WWAN module ces tes nb nasavosievinl ania aalevolannac basecseneu cent edw eaall anaeo ben eeeaamodpsanenss 58 WIAN iodul ssnstinin ii eisie eE AEE alec dns a beater 60 Keybord sooie r RE E EE RE E A E 62 6 Removal and replacement procedures for Authorized Service Provider parts 00 66 Component replacement procedures ccccessceceeeeseeeeeeeeseeeeseseeeeeeesseeeeesseaeeeeeeteeeeenseteeeenseaes 66 Displa
146. tem setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system 134 Chapter 11 Backup and recovery in Windows 7 in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated directories e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences e When backing up to discs number each disc after removing it from the drive E NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support select Start gt Help and Support fa NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing W
147. ter If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Service cover see Service cover on page 48 b Battery see Battery on page 50 c Fan see Fan on page 77 d Keyboard see Keyboard on page 62 e Base enclosure see Base enclosure on page 71 Remove the card reader board 1 Disconnect the larger card reader cable 1 and the smaller touchpad cable 2 from the the card reader board 2 Using a thin tool pry up the left side of the board to disengage it from the top cover 3 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Remove the card reader board 4 Reverse this procedure to install the card reader board Component replacement procedures 79 VGA USB board Description Spare part number VGA USB board for use in HP EliteBook 840 HP ZBook 14 models 730966 001 VGA USB board for use in HP EliteBook 850 models 730820 001 Before removing the VGA USB board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplu
148. ter Windows has loaded press and hold the shift key while clicking Restart Select Troubleshoot then select Advanced Options and then select Automatic Repair Follow the on screen instructions E NOTE For additional information on recovering information using the Windows tools perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Using f11 recovery tools Z CAUTION Using fl1 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f1 1 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f1 1 1 2 If possible back up all personal files If possible check for the presence of the HP Recovery partition From the Start screen type C and then select Computer Ey NOTE If the HP Recovery partition is not listed you must recover your operating system and 3 programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 130 If the HP Recovery partition is listed restart the computer
149. ternal VGA monitor port 17 F f11 recovery fan removal 77 spare partnumber 24 36 77 fingerprint reader assembly removal 88 spare part number 39 88 fingerprint reader board spare part number 24 fingerprint reader insert illustrated 32 fingerprint reader identifying 14 flash cache product description 4 fn key identifying 15 function keys identifying 15 129 137 G graphics product description 1 grounding guidelines 44 guidelines equipment 47 grounding 44 packaging 46 transporting 46 workstation 46 H hard drive precautions 44 product description 3 removal 51 spare part numbers 35 51 specifications 149 hard drive bracket removal 52 24 31 Hard Drive Hardware Kit contents 31 spare part number 25 31 36 51 hard drive light 16 hard drive recovery 129 137 hard drive identifying 19 21 headphone audio out jack 18 heat sink removal 81 spare part numbers 40 41 81 HP Recovery Disc Creator using 134 HP Recovery partition checking for presence 137 using for recovery 137 24 39 l integrated webcam light identifying 10 internal display switch 11 internal microphones identifying 10 J jacks audio in microphone 18 audio out headphone 18 network 18 RJ 45 network 18 K keyboard product description 6 removal 62 spare part numbers 37 40 41 62 keypad embedded numeric 15 keys esc 15 fn 15 function 15 24 36 L latches service cover release 19 21
150. the internal fan to cycle on and off during routine operation 6 SIM slot select models only Supports a wireless subscriber identity module SIM The SIM slot is located inside the battery bay O neoe 20 Chapter 2 External component identification Component 1 2 3 4 5 au D Description Service cover Service cover release latch Service cover release lock Vents 3 SIM slot select models only Provides access to the hard drive bay the wireless LAN WLAN module slot the WWAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Releases the service cover on the computer Locks the service cover Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Supports a wireless subscriber identity module SIM The SIM slot is located i
151. therlands KEMA 1 Norway NEMKO 1 The People s Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the
152. umbers 28 30 103 Wireless Antenna Kit spare part numbers 103 wireless antennas identifying 10 wireless light 12 16 wireless product description 5 WLAN antennas identifying 10 Index 163
153. use on models with discrete graphics and an Intel Core i7 4600U processor for use 730810 501 with the Windows 8 Standard operating system For use on models with discrete graphics and an Intel Core i7 4600U processor for use 730810 001 with models without the Windows 8 operating system 17 WLAN module Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 710661 001 Intel Dual Band Wireless N 7260AN 802 11 a b g n 2x2 WiFi BT4 0 717381 001 Intel Dual Band Wireless N 7260NB 802 11 a b g n 2x2 WiFi BT4 0 717382 001 Broadcom BCM943228HMB 802 1 labgn 2x2 Wi Fi BT 4 0 Combo Adapter 731550 001 18 WWAN module HP lt4111 LTE EV DO HSPA Mobile Broadband Module 704030 001 HP lt4112 LTE HSPA Gobi 4G Module 704031 001 HP hs3110 HSPA Mobile Broadband Module 723895 001 19 Base enclosure includes RJ 45 door with spring Chapter 3 Illustrated parts catalog Item Component Spare part number For use only on HP EliteBook 840 models 730950 001 For use only on HP ZBook 14 models 73095 1 001 For use only on HP EliteBook 850 models 730813 001 Rubber Kit not illustrated includes rubber screw covers 730796 001 20 Solid state drive SSD includes hard drive bracket and screws 256 GB Self encrypting drive SED 731194 001 240 GB 732680 001 180 GB 732678 001 128 GB for use only in HP EliteBook 15 models 744483 001 120 GB 732681 001 32 GB 743008 001 21 Service cover For use only on HP Eli
154. use only on HP EliteBook 840 HP ZBook 14 models RCTO 745311 001 Service cover for use only on HP ZBook 14 models 730961 001 Service cover for use only on HP ZBook 14 models no CCC mark 745314 001 Service cover for use only on HP EliteBook 850 models 730812 001 Service cover for use only on HP EliteBook 850 models without CCC mark 745309 001 Service cover for use only on HP EliteBook 850 models for RCTO 745310 001 48 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Before removing the service cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the service cover 1 Slide the service cover release latch 1 remove the screw if the optional screw is being used 2 and then slide the release latch again 3 to release the service cover Ey NOTE If you do not want to use the optional screw you can store it inside the service cover 2 Slide the service cover toward the front of the computer 4 and lift 5 to remove the service cover Reverse the removal procedures to install the service cover Component replacement procedures 49 Battery Description Spare part number 3 cell 50 Wh 4 5 Ah 717376 0
155. utomatic DriveLock password is set select the Security menu select Hard Drive Tools scroll down to Automatic DriveLock then select the desired hard drive and disable protection Repeat this procedure if more than one hard drive has an Automatic DriveLock password g Select the File menu then Reset BIOS Security to factory default Click yes at the warning message h Select the File menu then Save Changes and Exit i Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint sensor one or two prompts will appear One to clear the TPM and the other to Reset Fingerprint Sensor press F1 to accept or F2 to reject If the HP notebook model number includes Intel Centrino with VPro reboot the PC and enter BIOS Setup by pressing F10 when prompted Select System Configuration then AMT Options Then select Un configure AMT on next boot Select Save then Yes Select the File menu and then select Save Changes and Exit Reboot the system and confirm that you want to un configure AMT j Ifthe optional Intel Anti Theft Technology AT was activated contact the provider to de activate it k Ifthe optional Absolute Software Computrace management and tracking service was activated on the notebook PC contact the provider to deactivate it l Remove all power and system batteries for at least 24 hours 2 Remove and retain the storage drive or clear the contents of the drive a Hard Disk Drive HDD
156. utton Description e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and operating system shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings Windows 8 1 From the Start screen type power select Settings and then select Power Options Windows 7 1 Select Start gt Control Panel gt System and Security gt Power Options Linux 1 Select Computer gt Control Center 2 Inthe left pane click System and then click Power Management in the right pane 2 Speakers 2 Produce sound Wireless button 3 i l Turns the wireless feature on or off but does not establish a wireless connection 4 d 8 Volume mute button 5 Fingerprint reader select models only Chapter 2 External component identification Mutes and restores speaker sound Allows a fingerprint logon to Windows instead of a password logon Keys Component Description 1 esc key Windows only Disp
157. veakiylvesnpacsenieeenivaaeees 15 PEON cit yet tattered geht iene E A ci gas unsprs kil vst Slit E A E 16 NEI AE E ET E E EA heb nice E E E anaes Sania mses A E 17 e A A 18 BOOM naroro cela aenn ie A a OE snc lace ep cow E a ENE tea ie neesedichts 19 eE S e E E A N E E S E A E A 22 3 Illvsirated poris caldlog sissikinanam a aA 23 Computer major components sseeeeeecceeceeececeeceaaeeeaeeneeeeeeceeeeeceececececaeeeeaseesieeeeteteeteeeeeeeess 23 Display assembly subcomponents ccc vc scnusctsesscessdsnnteansennsdacasdaedsainsdaacndnadtcaedandsddessdialdacanostonartes 28 HP EliteBook 840 ZBook 14 models cccccccceccceccccuececececcecaccecececcecacsececaececateeeesaes 28 HP EliteBook 850 MOIS cteserceansiraredannetaraeavetanteassieweddesarqubesza neue teirkavnnens tues 30 CEE ele Te EE CC 31 Rlasties Kitecam a E A AR RA REANEONS 32 Miscellaneous pars ical sng tanita cin pt vn tie stunts aa Sega sanaa Ea i aai iE Re 33 Sequential part number listing saic sewss sicosdscsancndncsanaatesaenss eaahheasaainadesasaddodaeamcetaasdasadecasdendsdconsdeds 34 4 Removal and replacement procedures preliminary requirements scsccccssecsssseesees 43 Tools TSA STA aean a E EEA aE Eo e a E ENEE 43 Service consid rations sssiiiese inni i ai nE neem ed ence neem a ROAR 43 Plastic pans sereo ie Er E E E E a E 43 Cables and connectors wieievaune ier edeacav air enniay se dedhivaletes i ned trae eed te teinaiei eed aaasteenraman
158. y panel non touch 64 sisnaraiacuinscrnnaeiodsbeninaanagnane lt etdlvwabsaginchand seed bindatumanunnaras athens 66 Base enclosure ae ee merry open ee Rte Pere See nr ne eR ree er ENS 71 Base enclosure HP EliteBook 840 HP ZBook14 models o on 71 Base enclosure HP EliteBook 850 models cccccecececceceeecececeeeeeeeeeeeees 74 FGM sere apnoea eair TE cnndeleacenie sends serenade dente doadsnnyndntuvetenededecaneradpredeeternaecaelee 77 Card reader board ia zen gedtensemtesasosnaiensaebadasnabaleaareistaduenabnsninatuatebasion tiles atadssted nana wateinete 78 VGAJUSB BOGIC cai Asaucsacunatonaesdtguncetanausahcaiecs wonmuai a o a r 80 Heat Sink irene anion lang a a E R aN ee 81 Power b ton board rec jarcvese crassa pinrewiod sarc tanitaidn zoaiee anivoiaseisaiayinddaee aateaabrann asa daateataianaksatats 86 Fingerprint reader assembly 4 icuc jdnogadeaiacnsemasris daewaandneeateicmsnsatanngnbadhecaetaaaeaddeanarneaatthie 88 Syslem CII ss sean oasiv tains ucrvns ane nae a eet ee ieee eae ee 90 Speaker assembly pa panranaee leva nteeneanedaniysdeasqus bead adicten eve neeyd Some cvnn vated cen eacine nen deereudiaeatatoalty 95 Display assem Bly lt s5 czcazanacdtauceltraaceane eaa aa E A A E AROR 97 7 Computer Setup BIOS MultiBoot and System Diagnostics in Windows 8 sssse0 104 Using Computer Setup ccccccceeeeeeeeeeeeceeeececeeceeeeeaaeeeaeeeeeeceeeeecceeeeeeeeeaaaacaeeeeieeeeeteeereeeeeenaes 104 Starting Co

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