DELL OptiPlex 9020
Contents
1. eese tentent ttn nnne nnne tn rtr teni tent tes tnn tn ad dadadada itadie 14 REMOVING the Drive Cage uoo erint pe er rt Er ede er He ERR RR CREER Ren eee rede uet Fede dee Des 14 Installing the Drive Cage Removing the Hard Drive Installing the Hard Drive Removing the STI CER TEES EDT BUTS E REED RR Memory Module Guidelines eese sesssesseeeenene nnne nter tnn tntn intret tentes tni rentre ns tant sets tnis snt 17 Removing the Memory et e I eret de ne Roe cen de dee tek y d eb ea dae ade ce ERE de e ne Redde Coe oe ue Re Installing the Memory Removing the System Fan Installing the Syster Fan nei nere rrt ect ies etit rente eet Feo rin deer repr Pe ae Reed Fuer eed Removing the Power Switch sss esses eee netten tete tnter stent ntn ntnt tnt tens tent teta teste sn nannan 20 Installing the Power Swite h c itc dieti recette ede pea teet ee aee e levied Nias hal ahadi aeaaea 20 Removing the Input Output 1 0 Panel esses sseseeeeennte tnnt nente tnnt ntn inerte nte ntn tnnt 21 Installing the Input Output 1 0 Panel esses esee eene nter ntn nennen tenente intr nennen nana 22 Removing the Power Supply Installing the Power Supply sees sessseeeeene nter nene tent tenter tntn intr senten tnt tnit nitent tans tnis tnns Removing the Coin Cell Battery esses eene netten tnnt te2. 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Rotate the release tab on the card retention latch upward 4 Pull the release lever away from the expansion card until you release the securing tab from the dent in the card Then ease the card up and out of its connector and remove it from the computer TTE x74 11 Installing The Expansion Card 1 Insertthe expansion card into the connector on the system board and press down to secure it in place 2 Install the cover 3 Follow the procedures in After Working Inside Your Computer Removing the Wireless Local Area Network WLAN Card 1 Followthe procedures in Before Working Inside Your Computer 2 Remove the cover 3 Remove the screws that secure the antenna puck to the computer 4 Pull the antenna puck from the computer 5 Press the blue tab and lift the latch outwards Lift and remove the WLAN card from the connector on the system board Installing the WLAN Card 1 gm o o9 m Place the WLAN card on the connector and press down Press the latch to secure the WLAN card Place the antenna puck on the connector and tighten the screws that secure itto the computer Install the cover Follow the procedures in After Working Inside Your Computer Removing the Optical Drive oo N Follow the procedures in Before Working Inside Your Computer Remove the cover Disconnect the data and power cables
3. Enables or disables the Virtual Machine Monitor VMM from utilizing the additional hardware capabilities provided by Intel Virtualization technology for direct I O e Enable Intel Virtualization Technology for Direct I O This option is enabled by default This option specifies whether a Measured Virtual Machine Monitor MVMM can utilize the additional hardware capabilities provided by Intel Trusted Execution technology The TPM virtualization technology and Virtualization technology for direct I O must be enabled to use this feature e Trusted Execution This option is disabled by default Description Displays the service tag of your computer Allows you to create a system asset tag if an asset tag is not already set This option is not set by default Controls the SERR message mechanism This option is not set by default Some graphics cards require that the SERR message mechanism be disabled Description Specifies how the ImageServer looks up the server address e Static IP e DNS enabled by default 39 Option Server IP Address Server Port Client Address Method Client IP Address Client SubnetMask Client Gateway Advanced Table 12 System Logs Option BIOS events 40 Description NOTE This field is only relevant when the ntegrated V C control in the System Configuration group is set to Enabled with ImageServer Specifies the primary static IP address of the ImageServer with which the cli
4. NOTE The existing passwords are not disabled erased until the computer boots without the jumper Install the cover NOTE If you assign a new system and or setup password with the PSWD jumper installed the system disables the new password s the next time it boots Connect the computer to the electrical outlet and power on the computer Power off the computer and disconnect the power cable from the electrical outlet Remove the cover Replace the PSWD jumper on the system board Install the cover Follow the procedures in After Working on Your Computer Power on the computer Go to the system setup and assign a new system or setup password See Setting up a System Password 43 44 Diagnostics If you experience a problem with your computer run the ePSA diagnostics before contacting Dell for technical assistance The purpose of running diagnostics is to test your computer s hardware without requiring additional equip ment or risking data loss If you are unable to fix the problem yourself service and support personnel can use the diagnostics results to help you solve the problem Enhanced Pre Boot System Assessment ePSA Diagnostics The ePSA diagnostics also known as system diagnostics performs a complete check of your hardware The ePSA is embedded with the BIOS and is launched by the BIOS internally The embedded system diagnostics provides a set of options for particular devices or device groups allowing you
5. System Setup before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked To enter the System Setup press F2 immediately after a power on or reboot 1 In the System BIOS or System Setup screen select System Security and press Enter The System Security screen is displayed In the System Security screen verify that Password Status is Unlocked Select System Password alter or delete the existing system password and press Enter or Tab Select Setup Password alter or delete the existing setup password and press Enter or Tab 42 NOTE If you change the System and or Setup password re enter the new password when promoted If you delete the System and or Setup password confirm the deletion when promoted Press Esc and a message prompts you to save the changes Press Y to save the changes and exit from the System Setup The computer reboots Disabling a System Password The system s software security features include a system password and a setup password The password jumper disables any password s currently in use K NOTE You can also use the following steps to disable a forgotten password 1 2 3 4 Follow the procedures in Before Working on Your Computer Remove the cover Identify the PSWD jumper on the system board Remove the PSWD jumper from the system board K
6. heatsink assembly b cover Follow the procedures in After Working Inside Your Computer 2 System Board Components The following image displays the system board layout 1 2 3 amp 6 7 8 19 5 3 5 a C T E 1 E f 17 16 15 1 power connector 11 HDD ODD power connector 2 processor socket 12 SATA connectors 3 system fan connector 18 internal speaker connector 4 memory module connectors 14 RTC reset RTCRST jumper 5 coin cell battery 15 password PSWD jumper 6 power switch connector 16 PCI Express x16 connector 7 system power connector 17 front panel audio connector 8 system fan connector 18 PCI Express x4 connector 9 front USB 3 0 connector 19 intrusion switch connector 10 front panel connector Removing the System Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b front bezel c optical drive d drive cage e memory f heatsink assembly g expansion card s h power supply 3 Disconnect all the cables connected to the system board and move the cables away from the chassis 28 4 Remove the screws that secure the system board to the chassis 5 Turn the hex screw counter clockwise and remove from the system board 6 Remove the system board from the chassis Installing the System Board 1 Align the system board to the port connectors on the rear of the chassis and place the system board in the chassis 2 Tighten
7. not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Goto dell com contactdell 2 Select your country or region from the interactive world map When you select a region the countries for the selected regions are displayed Select the appropriate language under the country of your choice Select your business segment The main support page for the selected business segment is displayed 5 Selectthe appropriate option depending on your requirement K NOTE If you have purchased a Dell system you may be asked for the Service Tag 61
8. performance e Enabled Allows the Intel TurboBoost driver to increase the performance of the CPU or graphics processor Allows you to enable or disable the Hyper Threading technology This option is enabled by default Allows you to improve batter life by automatically putting the system into a low power status during after user specified amount of time e Intel Rapid Start feature NOTE Rapid Start Technology will automatically be disabled due to configuration changes e Hard Disk Configuration or partition have been changed e Memory capacity over 8GB installed e System or HDD password is enabled e A Dell Encryption Accelerator is installed e The Block Sleep setting is enabled Description Specifies how the computer will respond when AC power is applied after an AC power loss You can setthe AC Recovery to e Power Off default e Power On ast Power State This option sets the time of the day when you would like the system to turn on automatically Time is kept in standard 12 hour format hour minutes seconds The startup time can be changed by typing the values in the time and A M P M fields 37 Option Deep Sleep Control Fan Control Override USB Wake Support Wake on LAN Block Sleep Intel Smart Connect Technology 38 Description Disabled The system will not automatically power up e Every Day The system will power up every day at the time you specified above e Weekdays Th
9. the screws securing the system board to the chassis 3 Connectthe cables to the system board 4 Install the a power supply b expansion card s c heatsink assembly d memory e drive cage f optical drive g front bezel h cover 5 Follow the procedures in After Working Inside Your Computer 29 30 3 System Setup System Setup enables you to manage your computer hardware and specify BIOS level options From the System Setup you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power management thresholds e Manage your computer security Boot Sequence Boot Sequence allows you to bypass the System Setup defined boot device order and boot directly to a specific device for example optical drive or hard drive During the Power on Self Test POST when the Dell logo appears you can e Access System Setup by pressing F2 key e Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are e Removable Drive if available e STXXXX Drive K NOTE XXX denotes the SATA drive number e Optical Drive e Diagnostics K NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequence screen also displays the option to access the System Setup scr
10. to A Ea Run tests automatically or in an interactive mode Repeat tests Display or save test results Run thorough tests to introduce additional test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed Power on the computer As the computer boots press the lt F12 gt key as the Dell logo appears On the boot menu screen select the Diagnostics option The Enhanced Pre boot System Assessment window is displayed listing all devices detected in the computer The diagnostics starts running the tests on all the detected devices If you wish to run a diagnostic test on a specific device press Esc and click Yes to stop the diagnostic test Select the device from the left pane and click Run Tests If there are any issues error codes are displayed Note the error code and contact Dell 45 46 9 Troubleshooting Your Computer You can troubleshoot your computer using indicators like Diagnostic Lights Beep Codes and Error Messages during the operation of th
11. 4 pin connector none PCI Express x16 data width maximum 16 PCI Express lanes Mini Tower Small Form Factor Ultra Small Form Factor one 164 pin connector none Mini PCI Express data width maximum one PCI Express lane and one USB interface Mini Tower Small Form Factor Ultra Small Form Factor Serial ATA Mini Tower Small Form Factor Ultra Small Form Factor Memory Mini Tower Small Form Factor Ultra Small Form Factor Internal USB Mini Tower Small Form Factor Ultra Small Form Factor 56 none one 52 pin connector four 7 pin connectors three 7 pin connectors two 7 pin connectors four 240 pin connectors two 240 pin connectors one 10 pin connector none Feature System Fan Front panel control Mini Tower Small Form Factor Ultra Small Form Factor Mini Tower Thermal Sensor Processor Processor Fan Service mode jumper Password clear jumper RTC reset jumper Internal speaker Intruder connector Power connector Mini Tower Small Form Factor Ultra Small Form Factor Table 26 Controls and Lights Feature Front of the computer Power button light Drive activity light Back of the computer Link integrity light on integrated network adapter Specification one 5 pin connector e one 6 pin connector e two 20 pin connector e one 6 pin connector e one 10 pin connector e one 12 pin connector e one 20 pin connector e one 14 pin connector e
12. Dell OptiPlex 9020 Small Form Factor Owner s Manual Regulatory Model D07S Regulatory Type D07S001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A WARNING A WARNING indicates a potential for property damage personal injury or death 2013 Dell Inc Trademarks used in this text Dell the DELL logo Dell Precision Precision ON ExpressCharge Latitude Latitude ON OptiPlex Vostro and Wi Fi Catcher are trademarks of Dell Inc Intel Pentium Xeon Core Atom Centrino and Celeron are registered trademarks or trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom AMD Sempron AMD Athlon ATI Radeon and ATI FirePro are trademarks of Advanced Micro Devices Inc Microsoft Windows MS DOS Windows Vista the Windows Vista start button and Office Outlook are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc is a trademark owned by the Blu ray Disc Association BDA and licensed for use on discs and players The Bluetooth word mark is a registered trademark and owned by the Bluetooth SIG Inc and any use of such mark b
13. W Ultra Small Form Factor 200 W Coin cell battery Table 28 Physical Dimension Maximum Heat Dissipation Voltage 989 00 BTU hr 100 VAC to 240 VAC 50 Hz to 60 Hz 5 4 A 870 00 BTU hr 100 VAC to 240 VAC 50 Hz to 60 Hz 4 6 A 682 40 BTU hr 100 VAC to 240 VAC 50 Hz to 60 Hz 2 9 A 3 V CR2032 lithium coin cell Physical Height Width Depth Weight Mini Tower 36 00 cm 14 17 inches 17 50 cm 6 89 inches 41 70 cm 16 42 inches 9 40 kg 20 72 Ib Small Form Factor 29 00 cm 11 42 inches 9 30 cm 3 66 inches 31 20 cm 12 28 inches 6 00 kg 13 22 Ib Ultra Small Form 23 70 cm 9 33 inches 6 50 cm 2 56 inches 24 00 cm 9 45 inches 3 30 kg 7 28 Ib Factor Table 29 Environmental Feature Temperature range Operating Storage Relative humidity maximum Operating 58 Specification 5 C to 35 C 41 F to 95 F 40 C to 65 C 40 F to 149 F 20 percent to 80 percent non condensing Feature Storage Maximum vibration Operating Storage Maximum shock Operating Storage Altitude Operating Storage Airborne contaminant level Specification 5 percent to 95 percent non condensing 0 26 GRMS 2 20 GRMS 40 G 105 G 15 20 m to 3048 m 50 ft to 10 000 ft 15 20 m to 10 668 m 50 ft to 35 000 ft G1 or lower as defined by ANSI ISA S71 04 1985 59 60 7 Contacting Dell NOTE Dell provides several online and telephone based support and service options If you do
14. Your Computer Memory Module Guidelines To ensure optimal performance of your computer observe the following general guidelines when configuring your system memory 17 e Memory modules of different sizes can be mixed for example 2 GB and 4 GB But all populated channels must have identical configurations e Memory modules must be installed beginning with the first socket K NOTE The memory sockets in your computer may be labeled differently depending on the hardware configuration For example A1 A2 or 1 2 3 e If the quad rank memory modules are mixed with single or dual rank modules the quad rank modules must be installed in the sockets with the white release levers e If memory modules with different speeds are installed they operate at the speed of the slowest installed memory modules Removing the Memory 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Press down on the memory retaining tabs on each side of the memory modules and lift the memory modules out of the connectors on the system board i Installing the Memory Align the notch on the memory card with the tab in the system board connector Press down on the memory module until the release tabs spring back to secure them in place Install the cover gt YS N Follow the procedures in After Working Inside Your Computer Removing the System Fan 1 Follow the procedures in Before Working In
15. c drive cage 3 Press the retention clips inwards and slide the hard drive bracket out from the drive cage 5 Remove the screws that secure the mini hard drive to the hard drive bracket and remove the hard drive from its bracket K NOTE Perform step 5 only if you have a mini hard drive Installing the Hard Drive 1 Tighten the screws to secure the mini hard drive if available to the hard drive bracket 2 Flex the hard drive bracket and then insert the hard drive into the bracket 3 Slide the hard drive bracket into the drive cage 5 Install the a drive cage b optical drive c cover Follow the procedures in After Working Inside Your Computer Removing the Speaker 1 2 Follow the procedures in Before Working Inside Your Computer Remove the 8 cover b optical drive c drive cage Disconnect the speaker cable from the system board and release it from the securing tab inside the chassis Press the speaker securing tab and slide the speaker towards the right of the computer to release it Installing the Speaker 1 2 3 4 5 Place the speaker at the appropriate location on the chassis Press the speaker securing tab and slide the speaker towards the left of the computer to secure it Guide the speaker cable through the securing tab and connect the speaker cable to the system board Install the a drive cage b optical drive c cover Follow the procedures in After Working Inside
16. d damaging your computer perform the following steps before you begin working inside the computer 1 2 o gom RP o Ensure that your work surface is flat and clean to prevent the computer cover from being scratched Turn off your computer see Turning Off Your Computer AN CAUTION To disconnect a network cable first unplug the cable from your computer and then unplug the cable from the network device Disconnect all network cables from the computer Disconnect your computer and all attached devices from their electrical outlets Press and hold the power button while the computer is unplugged to ground the system board Remove the cover A CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components Turning Off Your Computer A CAUTION To avoid losing data save and close all open files and exit all open programs before you turn off your computer 1 Shutdown the operating system n Windows 8 Using a touch enabled device a Swipe in from the right edge of the screen opening the Charms menu and select Settings l b Select the O and then select Shut down Using a mouse a Point to upper right corner of the screen and click Settings I b Click the O and select Shut down n Wi
17. d on by special LAN or PXE Bootsignals For Ultra Small Form Factor only This option is Disabled by default This option lets you block entering to sleep S3 state in operating system environment e Block Sleep S3 state This option is disabled by default The option is disabled by default If option enables will periodically sense nearby wireless connection while the system is asleep It will synchronize emails or social media application that were open when system entered the sleep state e Smart Connection Table 8 POST Behavior Option Numlock LED Keyboard Errors MEBx Hotkeys Table 9 Virtualization Support Option Virtualization VT for Direct I O Trusted Execution Table 10 Maintenance Option Service Tag Asset Tag SERR Messages Table 11 Cloud Desktop Option Server Lookup Method Description Specifies if the NumLock function can be enabled when the system boots This option is enabled by default Specifies whether keyboard related errors are reported when it boots This option is enabled by default Specifies whether the MEBx Hotkey function should be enable when the system boots e Enable MEBx Hotkey This option is enabled by default Description This option specifies whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization technology e Enable Intel Virtualization Technology This option is enabled by default
18. e computer Power LED Diagnostics The power button LED located on the front of the chassis also functions as a bicolored diagnostic LED The diagnostic LED is only active and visible during the POST process Once the operating system starts to load it is no longer visible Amber LED blinking scheme The pattern is 2 or 3 blinks followed by a short pause then x number of blinks up to 7 The repeated pattern has a long pause inserted in the middle For example 2 3 2 amber blinks short pause 3 amber blinks followed by long pause then repeats Table 14 Power LED Diagnostics Amber LED State off off blinking steady off Amber LED State 2 1 2 2 2 3 2 4 2 5 2 6 2 7 3 1 3 2 33 3 4 3 5 3 6 White LED State Description off system is OFF blinking system is in sleep state off power supply unit PSU failure off PSU is working but failed to fetch code steady system is ON Description system board failure system board PSU or PSU cabling failure system board memory or CPU failure coin cell battery failure corrupt BIOS CPU configuration failure or CPU failure memory modules are detected but a memory failure possible peripheral card or system board failure possible USB failure no memory modules are detected possible system board error memory modules are detected but a memory configuration or compatibility error possible system board resource and or hardware failure 4 Amber LED State Description 3 7
19. e system will power up Monday through Friday at the time you specified above e Select Days The system will power up on days selected above at the time you specified above NOTE This feature does not work if you turn off your computer using the switch on a power strip or surge protector or if Auto Power is set to disabled Allows you to define the controls when Deep Sleep is enabled e Disabled e Enabled in S5 only e Enabled in S4 and S5 This option is disabled by default Controls the speed of the system fan This option is disabled by default K NOTE When enabled the fan runs at full speed This option allows you to enable USB devices to wake the computer from standby e Enable USB Wake Support This option is disabled by default This option allows the computer to power up from the off state when triggered by a special LAN signal Wake up from the Standby state is unaffected by this setting and must be enabled in the operating system This feature only works when the computer is connected to AC power supply The options differ based on the form factor e Disabled Does not allow the system to power on by special LAN signals when it receives a wake up signal from the LAN or wireless LAN e LAN Only Allows the system to be powered on by special LAN signals e WLAN Only Allows the system to be powered on by special WLAN signals For Ultra Small Form Factor only e LAN or PXE Boot Allows the system to be powere
20. ectors Feature Audio Front Panel Back Panel Network Adapter Serial Parallel USB 2 0 Mini Tower Small Form Factor Ultra Small Form Factor USB 3 0 Specification none none up to one Mini Card Specification two one slim optical drive bay one slim optical drive bay 3 5 inch SATA drive bays 2 5 inch SATA drive bays two two one two none one Specification e one microphone connector e one headphone connector e one line out connector e one line in microphone connector one RJ45 connector one 9 pin connector 16550 C compatible one 25 pin connector optional for minitower and small form factor e Front Panel two e Back Panel four e Front Panel none e Back Panel two e Front Panel two e Back Panel two 55 Feature Video Table 25 Internal Connectors Feature PCI 2 3 data width maximum 32 bits Mini Tower Small Form Factor Ultra Small Form Factor Specification e 15 pin VGA connector e two 20 pin DisplayPort connectors NOTE Available video connectors may vary based on the graphics card selected Specification one 120 pin connector none PCI Express x1 data width maximum one PCI Express lane Mini Tower Small Form Factor Ultra Small Form Factor one 36 pin connector none PCI Express x16 wired as x4 data width maximum four PCI Express lanes Mini Tower Small Form Factor Ultra Small Form Factor one 164 pin connector one 6
21. een Navigation Keys The following table displays the system setup navigation keys NOTE For most of the system setup options changes that you make are recorded but do not take effect until you restart the system Table 1 Navigation Keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field 31 Keys Navigation Enter Allows you to select a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable Tab Moves to the next focus area K NOTE For the standard graphics browser only lt Esc gt Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen displays a message that prompts you to save any unsaved changes and restarts the system lt F1 gt Displays the System Setup help file System Setup Options K NOTE Depending on the computer and its installed devices the items listed in this section may or may not appear Table 2 General Option Description System Information Displays the following information e System Information Displays BIOS Version Service Tag Asset Tag Ownership Tag Ownership Date Manufacture Date and the Express Service Code e Memory Information Displays Memory Installed Memory Available Memory Speed Memory Channels Mode Memory Technology DIMM 1 Size DIMM 2 Size DIMM 3 Size and DIMM 4 Size PCI Information Dis
22. ent software communicates The default IP address is 255 255 255 255 NOTE This field is only relevant when the ntegrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Lookup Methods set to Static IP Specifies the primary IP port of the ImageServer which is used by the client to communicate The default IP port is 06910 NOTE This field is only relevant when the ntegrated NIC control in the System Configuration group is set to Enabled with ImageServer Specifies how the client obtains the IP address e Static IP e DHCP enabled by default NOTE This field is only relevant when the ntegrated V C control in the System Configuration group is set to Enabled with ImageServer Specifies the static IP address of the client The default IP address is 255 255 255 255 NOTE This field is only relevant when the ntegrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCPis set to Static IP Specifies the subnet mask of the client The default setting is 255 255 255 255 NOTE This field is only relevant when the ntegrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCPis set to Static IP Specifies the gateway IP address for the client The default setting is 255 255 255 255 NOTE This field is only relevant when the ntegrated NIC control in the System Configuration group is set
23. from the back of the optical drive Lift the tab and slide the optical drive out to remove it from the computer Flex the optical drive bracket and then lift the optical drive from the bracket 13 6 Repeat steps 3 to 5 to remove the second optical drive if available Installing the Optical Drive m m og oM gt Insert the optical drive into the bracket Slide the optical drive to insert it into the drive cage Connect the data and power cables to the optical drive Install the cover Follow the procedures in After Working Inside Your Computer Removing the Drive Cage Follow the procedures in Before Working Inside Your Computer Remove the a cover b front bezel c optical drive Disconnect the data and the power cables from the back of the hard drive 4 Installing the Drive Cage 1 gm e m Place the drive cage on the edge of the computer to allow access to the cable connectors on the hard drive Connect the data and power cables to the back of the hard drive Flip over the drive cage and insert it into the chassis The drive cage tabs are secured by the slots in the chassis Slide the drive cage handle toward the locked position Install the a front bezel b optical drive c cover Follow the procedures in After Working Inside Your Computer 15 Removing the Hard Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b optical drive
24. indow click Download File The File Download window appears 12 Click Save to save the file on your computer 13 Click Run to install the updated BIOS settings on your computer Follow the instructions on the screen Jumper Settings To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated on the system board The following table displays the system board jumper settings Table 13 Jumper Settings Jumper Setting Description PSWD Default Password features are enabled RTCRST pin 1 and 2 Real time clock reset Can be used for troubleshooting System and Setup Password You can create a system password and a setup password to secure your computer Password Type Description System password Password that you must enter to log on to your system Setup password Password that you must enter to access and make changes to the BIOS settings of your computer 41 A CAUTION The password features provide a basic level of security for the data on your computer IX CAUTION Anyone can access the data stored on your computer if is not locked and left unattended K NOTE Your computer is shipped with the system and setup password feature disabled Assigning a System Password and Setup Password You can assign a new System Password and or Setup Password or change an existing System Password and or Setup Password only when Password Status is Unlocked If the Password Status is Locked you ca
25. ion see the Regulatory Compliance Homepage at www dell com regulatory compliance CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTE The color of your computer and certain components may appear differently than shown in this document To avoi
26. key from a user selected file e Append from File Adds a key to the current database from a user selected file e Delete Deletes the selected key e Reset All Keys Resets to default setting Delete All Keys Deletes all the keys NOTE If you disable the Custom Mode all the changes made will be erased and the keys will restore to default settings Table 6 Performance Option Description Multi Core Support Specifies whether the process will have one or all cores enabled The performance of some applications will improve with the additional cores e All Enabled by default 36 Option Intel SpeedStep C States Control Limit CPUID Value Intel TurboBoost Hyper Thread Control Rapid Start Technology Table 7 Power Management Option AC Recovery Auto On Time Description e 1 2 Allows you to enable or disable the Intel SpeedStep mode of the processor This option is enabled by default Allows you to enable or disable the additional processor sleep states This option is enabled by default This field limits the maximum value the processor Standard CPUID Function will support e Enable CPUID Limit K NOTE Some Operating system will not complete installation when the maximum CPUID Function is greater than 3 Allows you to enable or disable Intel TurboBoost mode of the processor e Disabled Does not allow the TurboBoost driver to increase the performance state of the processor above the standard
27. n ERR aie bah de Feb e Puer De pr reae 41 Assigning a System Password and Setup Password sse eene treten 42 Deleting or Changing an Existing System and or Setup Password sse 42 Disabling a System Password A Dia QMOSUOS 5s onte eat cem t m c oat Disce teen ete cece eae e AT 45 Enhanced Pre Boot System Assessment ePSA Diagnostics sess tente 45 5 Troubleshooting Your COMPUTER scion aeos usto 6 do debe uei Ob cu dicetur tie oin Cae Eu 47 Power LED Diaghostics iiie c nce deci E Mise ice ORE ipee Rufe eden petu 47 Beep Code eR 48 ErPOr MOSS AQ I RE 48 6 SDECIICANONS 3o oae era ence adnan ees 53 7 Contacting Delle snc dedeo ti cietox Tea ise cre rese ec ddr nidi d viet din reads ipie 61 Working on Your Computer Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety Unless otherwise noted each procedure included in this document assumes that the following conditions exist AN A A A A Ea e You have read the safety information that shipped with your computer Acomponent can be replaced or if purchased separately installed by performing the removal procedure in reverse order WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices informat
28. n is disabled by default e Reboot Bypass Bypass the password prompts on restarts warm boots NOTE The system will always prompt for the system and internal HDD passwords when powered on from the off state a cold boot Also the system will always prompt for passwords on any module bay HDDs that may be present Allows you to determine whether changes to the system and hard disk passwords are permitted when an administrator password is set e Allow Non Admin Password Changes This option is enabled by default This option lets you control whether the Trusted Platform Module TPM in the system is enabled and visible to the operating system TPM Security This option is disabled by default TPM ACPI Support TPM PPI Deprovision Override Clear TPM PPI Provision Override NOTE Activation deactivation and clear options are not affected if you load the setup program s default values Changes to this option take effect immediately This field lets you activate or disable the BIOS module interface of the optional Computrace Service from Absolute Software e Deactivate This option is disabled by default e Disable e Activate e Enable This option is enabled by default e Disable e On Silent Allows you to enable or disable the execute disable mode of the processor e Enable CPU XD Support This option is enabled by default Allows you to determine if you access the Option Read Only Memory OROM configuration screens
29. ndows 7 1 Click stat 2 Click Shut Down or 1 Click start 2 Click the arrow in the lower right corner of the Start menu as shown below and then click Shut o Down 2 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seconds to turn them off After Working Inside Your Computer After you complete any replacement procedure ensure you connect any external devices cards and cables before turning on your computer 1 Replace the cover A CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer Connect any telephone or network cables to your computer Connect your computer and all attached devices to their electrical outlets Turn on your computer so PUUN If required verify that the computer works correctly by running the Dell Diagnostics Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer Recommended Tools The procedures in this document may require the following tools e Smallflat blade screwdriver Phillips screwdriver e Small plastic scribe System Overview The figure below displays the inside view of the Small Form Factor after the base cover has been removed The call out
30. nnot change the System Password K NOTE If the password jumper is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the computer To enter a system setup press lt F2 gt immediately after a power on or reboot 1 Inthe System BIOS or System Setup screen select System Security and press Enter The System Security screen appears In the System Security screen verify that Password Status is Unlocked Select System Password enter your system password and press Enter or Tab Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space 6 0 D 0 C Re enter the system password when prompted Type the system password that you entered earlier and click OK Select Setup Password type your system password and press Enter or Tab A message prompts you to re type the setup password 6 Typethe setup password that you entered earlier and click OK Press Esc and a message prompts you to save the changes 8 Press Y to save the changes The computer reboots Deleting or Changing an Existing System and or Setup Password Ensure that the Password Status is Unlocked in the
31. nt tent tes tete intr tn aaraa aaan 24 Installing the Coin Cell Battery eese eese tnnt ntn tente tente ntn intret tananana tni tinte non 25 Removing the Heat Sink ASSEMDI s cscssessessesssesceescseecsesescseeeseeecacseacseseaeseseceseceeecaeesacaeeeaeaeseeecaeeeaeaeaeeeeeeeseeees 25 Installing the Heat Sink Assembly esses eene tenete tnter tnter te tnter tent tent tes testen 26 Removing the PrOCesSSOTF cinere tct iretur tere nune Gn aerae ien e ra ae ea eua Ee Dundee nae ae e eaae ee aad ea d 26 Installing the PIOCBSSOF e E tee ede Oe i dota Le de n nc Ld eine M 2 Removing the Intr sion SWitCh sio sot ae cete pe ree De deen dee RYE Ia Tek TER PERLE aa a 2 Installing the Intrusion SWI E a roe eere reet ite ede RP rte ob o tette ede aite eet e dda dii 2 System Board Components Removing the System Board Iristalling the System BOS8rd rre rcnt sats re en rr ener des SAP raa Fe End At deer a a eI Dr de aaea 2 System SOLID C S accionar qme db becas utate Atto SR MD CL CN CHE ra TEE Boot SequerCe tacet pert teinte havea de a P ai EU eed eis yeu RARE FEARS ue an ra E Ree have ERE eod nva Navigation Keys System Setup Options Updating the M ia 41 Jumper Settiligs ecu sor rere ne rr sola Re EE ed e red aceti Rudern e dene RR PER AEE ia 41 system and Setup Password dde nere erre nC T Rd P Yee rc
32. omputer Removing the Input Output 1 0 Panel Follow the procedures in Before Working Inside Your Computer Remove the a cover b optical drive c drive cage d front bezel omm y DM PLA 777 77 c j 74 Remove the screw that secures the I O panel to the chassis Then slide the 1 0 panel to release and remove it from the computer 21 Installing the Input Output 1 0 Panel 1 Insertthe I 0 panel into the slot on the chassis front 2 Slide the I O panel to secure it to the chassis 3 Tighten the screw to secure the I 0 panel to the chassis 4 Connect the 1 0 panel or FlyWire cable and audio cable to the system board 5 Thread the I O panel or FlyWire cable into the fan shelter clip 6 Install the a drive cage b optical drive c front bezel d cover 7 Follow the procedures in After Working Inside Your Computer Removing the Power Supply 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b front bezel c optical drive d drive cage 3 Disconnect the 8 pin power cables from the system board 4 Disconnect the 4 pin power cables from the system board 22 7 SSS SSRs tae Lift the power supply out of the computer 23 Installing the Power Supply m Pon gt 6 Place the power supply in the chassis and slide towards the back of the computer to secure it Tighten the screws securing the power supply to the back of the c
33. omputer Connect the 4 pin and 8 pin power cables to the system board Thread the power cables into the chassis clips Install the a drive cage b optical drive c front bezel d cover Follow the procedures in After Working Inside Your Computer Removing the Coin Cell Battery 1 2 24 Follow the procedures in Before Working Inside Your Computer Remove the a cover b front bezel c drive cage Press the release latch away from the battery to allow it to pop up from the socket and then lift the coin cell battery out of the computer Installing the Coin Cell Battery 1 Placethe coin cell battery into its slot on the system board 2 Press the coin cell battery downward until the release latch springs back into place and secures it 3 Install the a drive cage b front bezel c cover 4 Follow the procedures in After Working Inside Your Computer Removing the Heat Sink Assembly 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Using both hands push away the two release handles while lifting the fan shroud upward and off the computer 4 Disconnect the fan cable from the system board Loosen the captive screws lift the heat sink assembly and then remove it from the computer 25 Installing the Heat Sink Assembly 1 9o om FP e Place the heat sink assembly into the chassis Tighten the captive screws to secure the heat sink assembly to
34. one 20 pin connector e one 10 pin connector one 2 pin connector one 1150 pin connector one 5 pin connector one 2 pin connector one 2 pin connector one 2 pin connector one 5 pin connector one 3 pin connector one 8 pin one 4 pin one 6 pin connector one 8 pin one 4 pin and one 4 pin connector Specification White light Solid white light indicates power on state blinking white light indicates sleep state of the computer White light Blinking white light indicates that the computer is reading data from or writing data to the hard drive Green a good 10 Mbps connection exists between the network and the computer 57 Feature Network activity light on integrated network adapter Power supply diagnostic light Table 27 Power Specification Green a good 100 Mbps connection exists between the network and the computer Orange a good 1000 Mbps connection exists between the network and the computer Off no light the computer is not detecting a physical connection to the network Yellow light A blinking yellow light indicates that network activity is present Green light The power supply is turned on and is functional The power cable must be connected to the power connector at the back of the computer and the electrical outlet K NOTE Heat dissipation is calculated by using the power supply wattage rating Power Wattage Mini Tower 290 W Small Form Factor 255
35. onfigure one or more cards The operating system cannot read from the floppy or hard drive the computer could not find a particular sector on the disk or the requested sector is defective The operating system cannot read from the floppy or hard drive the computer could not find a particular sector on the disk or the requested sector is defective The disk re set operation failed The operating system cannot locate a sector on the floppy or hard drive The operating system cannot find a specific track on the floppy disk or hard drive A chip on the system board might be malfunctioning The battery might be dead Error Message Description Time of day not set The time or date stored in System Setup does not match the computer clock please run the System Setup program Timer chip counter2 A chip on the system board may be malfunctioning failed Unexpected interrupt The keyboard controller may be malfunctioning or a memory module may be loose in protected mode WARNING Dell s During initial startup the drive detected possible error conditions When your computer Disk Monitoring finishes booting immediately back up your data and replace your hard drive for installation System has detected procedures see Adding and Removing Parts for your computer type If no replacement drive that drive 0 1 on the is immediately available and the drive is not the only bootable drive enter System Setup and primary secondary change the a
36. oppy drive controller may be faulty One or more memory modules may be faulty or improperly seated Reinstall the memory modules and if necessary replace them The operating system is unable to carry out the command This message is usually followed by specific information for example Printer out of paper Take the appropriate action to resolve the problem The hard drive failed initialization The hard drive failed initialization The hard drive failed initialization The hard drive failed initialization The computer configuration information does not match the hardware configuration DIMM1 slot does not recognize a memory module The module should be re seated or installed A cable or connector may be loose or the keyboard or keyboard mouse controller may be faulty A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them The software you are attempting to run is conflicting with the operating system another program or a utility A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them 49 Error Message Memory double word logic failure at address read value expecting value Memory odd even logic failure at address read value expecting value Memory write read failure at address read value expecting value Memory size in CMOS invalid Memory tests terminated by keystroke No boo
37. orrect pathname Bad error correction The floppy or hard drive controller detected an uncorrectable read error code ECC on disk read Controller has failed The hard drive or the associated controller is defective Data error The floppy or hard drive cannot read the data For the Windows operating system run the chkdsk utility to check the file structure of the floppy or hard drive For any other operating system run the appropriate corresponding utility 48 Error Message Decreasing available memory Diskette drive 0 seek failure Diskette read failure Diskette subsystem reset failed Gate A20 failure General failure Hard disk drive configuration error Hard disk drive controller failure Hard disk drive failure Hard disk drive read failure Invalid configuration information please run SETUP program Invalid Memory configuration please populate DIMM1 Keyboard failure Memory address line failure at address read value expecting value Memory allocation error Memory data line failure at address read value expecting value Description One or more memory modules may be faulty or improperly seated Re install the memory modules and if necessary replace them A cable may be loose or the computer configuration information may not match the hardware configuration The floppy disk may be defective or a cable may be loose If the drive access light turns on try a different disk The fl
38. plays SLOT1 SLOT2 SLOT3 and SLOTA e Processor Information Displays Processor Type Core Count Processor ID Current Clock Speed Minimum Clock Speed Maximum Clock Speed Processor L2 Cache Processor L3 Cache HT Capable and 64 Bit Technology e Device Information Displays SATA 0 SATA 1 SATA 2 SATA 3 LOM MAC Address Audio Controller and Video Controller Boot Sequence Allows you to specify the order in which the computer attempts to find an operating system The options are Diskette drive STXXXXXX STXXXXXX USB Storage Device CD DVD CD RW Drive e Onboard NIC Advanced Boot Options L legacy e UEFI Advance Boot Options Enable Legacy Option ROMs enable by default Date Time Allows you to set the date and time The changes to the system date and time takes effect immediately 32 Table 3 System Configuration Option Integrated NIC Serial Port SATA Operation Drives Description Allows you to enable or disable the integrated network card You can set the integrated NIC to e Enable UEFI Network Stack disable by default e Disabled e Enabled e Enabled w PXE default value e Enabled w Cloud Desktop NOTE Depending on the computer and the devices installed the items listed in this section may or may not appear Allows you to define the serial port settings You can set the serial port to e Disabled e COMI e COM2 e COM3 e COM4 K NOTE The operating system may allocate resources e
39. ppropriate drive setting to None Then remove the drive from the computer EIDE controller is operating outside of normal specifications It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell Write fault The operating system cannot write to the floppy or hard drive Write fault on The operating system cannot write to the floppy or hard drive selected drive 51 52 Specifications 6 K NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start Start icon Help and Support and then select the option to view information about your computer Table 15 Processor Feature Processor type Total Cache Table 16 Memory Feature Type Speed Connectors Mini Tower Small Form Factor Ultra Small Form Factor Capacity Minimum Memory Maximum memory Mini Tower Small Form Factor Ultra Small Form Factor Table 17 Video Feature Integrated Discrete Table 18 Audio Feature Integrated Specification Intel Core i3 i5 i7 series Up to 8 MB cache depending on processor type Specification DDR3 1600MHz four DIMM slots two DIMM slots 2 GB 4 GB and 8 GB 2GB 32 GB 16 GB Specification e Intel HD Graphics Pentium CPU GPU e Intel HD Graphics 4600 i3 i5 i7 DC QC Intel 8 Series Express chipset CPU GPU Combo PCI Express x16 graphics adapter Specification
40. s show the names and the layout of the components inside the computer Inside view 1 power supply 2 PCI Express Card 3 intrusion switch 4 processor fan cover 5 processor fan 6 drive cage 7 optical drive 8 power switch 9 input output 1 0 Panel 1 memory module 2 speaker 3 front bezel 4 system fan Removing the Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Pull up the cover release latch and lift the cover Lift the cover upward to a 45 degree angle and remove it from the computer Installing the Cover 1 2 3 Place the cover on the chassis Press down on the cover till it clicks into place Follow the procedures in After Working Inside Your Computer Removing the Front Bezel 1 2 3 4 Follow the procedures in Before Working Inside Your Computer Remove the cover Pry the front bezel retention clips away from the chassis Rotate the bezel away from the computer to release the hooks on the opposite edge of the bezel from the chassis Then lift the chassis and remove the front bezel from the computer Installing the Front Bezel 1 Insert the hooks along the bottom edge of the front bezel into the slots on the chassis front 2 Push the bezel toward the computer to engage the front bezel retention clips until they click into place 3 Install the cover 4 Follow the procedures in After Working Inside Your Computer Removing The Expansion Card
41. side Your Computer 2 Remove a cover b optical drive c drive cage d front bezel 3 Disconnect the system fan cable from the system board 4 Pryandremove the system fan away from the grommets securing it to the front of the computer Then press the grommets inward along the slots and pass through the chassis ms SA eO EJ EZaBESSPZEBSSS m EBEERFPZAEBHEBEE Dpm Installing the System Fan 1 Place the system fan in the chassis 2 Passthe grommets through the chassis and slide outward along the groove to secure it in place 3 Connectthe system fan cable to the system board 4 Install a front bezel b drive cage c optical drive d cover 5 Follow the procedures in After Working Inside Your Computer 19 Removing the Power Switch 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b front bezel c optical drive d drive cage 3 Disconnect the power switch cable from the system board 4 Press the clips on both side of the power switch to release it from the chassis and remove the power switch along with its cable from the computer SES Installing the Power Switch 1 Slide the power switch in through the front of the computer 2 Connectthe power switch cable to the system board 20 4 Install the a drive cage b optical drive c front bezel d cover Follow the procedures in After Working Inside Your C
42. some other failure with messages on screen Beep Code The computer can emit a series of beeps during start up if the display does not show errors or problems These series of beeps called beep codes identify various problems The delay between each beep is 300 ms the delay between each set of beeps is 3 sec and the beep sound lasts 300 ms After each beep and each set of beeps the BIOS should detect if the user presses the power button If so BIOS will jump out from looping and execute the normal shutdown process and power system Code 1 3 2 Cause Memory failure Error Messages Error Message Description Address mark not The BIOS found a faulty disk sector or could not find a particular disk sector found Alert Previous The computer failed to complete the boot routine three consecutive times for the same error attempts at booting Contact Dell and report the checkpoint code nnnn to the support technician this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support Alert Security The MFG_MODE jumper has been set and AMT Management features are disabled until it is override Jumper is removed installed Attachment failed to The floppy or hard drive controller cannot send data to the associated drive respond Bad command or file Ensure that you have spelled the command correctly put spaces in the proper place and used name the c
43. t device available No boot sector on hard disk drive No timer tick interrupt Non system disk or disk error Not a boot diskette Plug and play configuration error Read fault Requested sector not found Reset failed Sector not found Seek error Shutdown failure Time of day clock stopped 50 Description A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them The amount of memory recorded in the computer configuration information does not match the memory installed in the computer A keystroke interrupted the memory test The computer cannot find the floppy disk or hard drive The computer configuration information in System Setup may be incorrect A chip on the system board might be malfunctioning The floppy disk in drive A does not have a bootable operating system installed on it Either replace the floppy disk with one that has a bootable operating system or remove the floppy disk from drive A and restart the computer The operating system is trying to boot to a floppy disk that does not have a bootable operating system installed on it Insert a bootable floppy disk The computer encountered a problem while trying to c
44. the system board Connect the fan cable to the system board Place the fan shroud on the fan and push to click in place Install the cover Follow the procedures in After Working Inside Your Computer Removing the Processor 1 26 Follow the procedures in Zefore Working Inside Your Computer Remove the cover Remove the heat sink assembly Press the release lever down and then move it outward to release it from the retention hook Lift the processor cover and remove the processor from the socket and place it in antistatic bag e e gt Installing the Processor 1 2 3 4 5 6 Insert the processor into the processor socket Ensure the processor is properly seated Gently lower the processor cover Press the release lever down and then move it inward to secure it with the retention hook Install the heat sink assembly Install the cover Follow the procedures in After Working Inside Your Computer Removing the Intrusion Switch 1 2 Follow the procedures in Before Working Inside Your Computer Remove the a cover b heatsink assembly Disconnect the intrusion switch cable from the system board Slide the intrusion switch toward the bottom of the chassis and remove it from the computer Installing the Intrusion Switch 1 2 3 Insert the intrusion switch into the chassis rear and slide it outward to secure it Connect the intrusion switch cable to the system board Install the a
45. to Enabled with ImageServer and when Client DHCPis set to Static IP Specifies for Advanced debugging e Verbose Mode NOTE This Option is only relevant when the integrated NIC control in the System Configuration group is set to enable with Cloud Desktop Description Displays the system event log and allows you to clear the log e Clear Log Updating the BIOS Itis recommended to update your BIOS system setup on replacing the system board or if an update is available For laptops ensure that your computer battery is fully charged and connected to a power outlet 1 Restart the computer 2 Goto dell com support 3 Ifyou have your computer s Service Tag or Express Service Code K NOTE To locate the Service Tag click Where is my Service Tag K NOTE If you cannot find your Service Tag click Detect Service Tag Proceed with the instructions on screen Enter the Service Tag or Express Service Code and click Submit If you are unable to locate or find the Service Tag click the Product Category of your computer Choose the Product Type from the list Select your computer model and the Product Support page of your computer appears Click Drivers amp Downloads co c c qm m A On the Drivers and Downloads screen under the Operating System drop down list select BIOS 10 Identify the latest BIOS file and click Download File 11 Select your preferred download method in the Please select your download method below w
46. two channel High Definition Audio 53 Table 19 Network Feature Integrated Table 20 System Information Feature System chipset DMA Channels Interrupt Levels BIOS Chip NVRAM Table 21 Expansion Bus Feature Bus Type Bus Speed Table 22 Cards Feature PCI Mini Tower Small Form Factor Ultra Small Form Factor PCI Express x1 Mini Tower Small Form Factor Ultra Small Form Factor PCI Express x16 Mini Tower Small Form Factor Ultra Small Form Factor Mini PCI Express 54 Specification Intel 1217LM Ethernet capable of 10 100 1000 Mb s communication Specification Intel 8 series Express chipset two 8237 DMA controllers with seven independently programmable channels Integrated 1 0 APIC capability with 24 interrupts 12 MB Specification PCle gen2 gen3 x16 USB 2 0 and USB 3 0 PCI Express e x1 slot bidirectional speed 500 MB s e x16 slot bidirectional speed 16 GB s SATA 1 5 Gbps 3 0 Gbps and 6 Gbps Specification up to one full height card none none up to three full height cards up to two low profile cards none up to two full height cards up to two low profile cards none Feature Mini Tower Small Form Factor Ultra Small Form Factor Table 23 Drives Feature Externally Accessible 5 25 inch drive bays Mini Tower Small Form Factor Ultra Small Form Factor Internally Accessible Mini Tower Small Form Factor Ultra Small Form Factor Table 24 External Conn
47. ual USB 2 0 Ports default value is enable K NOTE USB keyboard and mouse always work in the BIOS setup irrespective of these settings Audio Allows you to enable or disable the integrated audio controller e Enable Audio enable by default Miscellaneous Devices Allows you to enable or disable various on board devices For Mini Tower and Ultra Small Form Factor e Enable PCI Slot This option is enabled by default Table 4 Security Option Description Internal HDD 0 Password This field lets you set change or delete the administrator admin password sometimes called the setup password The admin password enables several security features The drive does not have a password set by default e Enter the old password e Enter the new password e Confirm the new password Strong Password Enable strong password This option is disabled by default Password Configuration This field controls the minimum and maximum number of characters allowed for the admin and system passwords e Admin Password Min e Admin Password Max 34 Option Password Bypass Password Change TPM Security Computrace Chassis Intrusion CPU XD Support OROM Keyboard Access Description e System Password Min e System Password Max Allows you to bypass the System Password and the internal HDD password prompts during a system restart e Disabled Always prompt for the system and internal HDD password when they are set This optio
48. ven though the setting is disabled Allows you to configure the operating mode of the integrated hard drive controller e Disabled The SATA controllers are hidden e ATA SATA is configured for ATA mode e AHCI SATA is configured for AHCI mode e RAID ON SATA is configured to support RAID mode Allows you to enable or disable the various on board drives For Mini Tower e SATA 0 e SATA 1 e SATA2 e SATA 3 For Small Form Factor e SATA 0 e SATA 1 e SATA2 For Ultra Small Form Factor e M SATA e SATAO e SATA1 33 Option Description SMART Reporting This field controls if the hard drive errors for the integrated drives are reported during system startup This technology is part of the SMART Self Monitoring Analysis and Reporting Technology specification e Enable SMART Reporting This option is disabled by default USB Configuration This field configures the integrated USB controller If Boot Supportis enabled the system is allowed to boot any type of USB mass storage devices HDD memory key floppy If USB port is enabled device attached to this port is enabled and available for operation system If USB port is disabled the operation system cannot see any device attached to this port USB configuration For Mini Tower Small Form Factor the options are e Enable Boot Support e Enable Front USB 2 0 Ports e Enable USB 3 0 Ports e Enable Rear Left Dual USB 2 0 Ports e Enable Rear Right D
49. via hotkeys during boot These settings prevent access to the Intel RAID CTRL I or Intel Management Engine BIOS Extension CTRL P F12 e Enable User may enter OROM configuration screens via the hotkey e One Time Enable User can enter the OROM configuration screens via the hotkeys during the next boot After the boot the setting will revert to disabled Disable User can not enter the OROM configuration screens via the hotkey 35 Option Description This option is set to Enable by default Admin Setup Lockout Allows you to enable or disable the option to enter setup when an admin password is set e Enable Admin Setup Lockout This option is not set by default HDD Protection Support Allows you to enable or disable the HDD Protection feature e HDD Protection Support Table 5 Secure Boot Secure Boot Enable Allows you to enable or disable Secure Boot feature e Disable e Enable NOTE To enable secure boot UEFI boot mode must be enabled and Enable Legacy Option ROMs must be disabled or turned off Expert key Management Allows you to manipulate the security key databases only if the system is in Custom Mode The Enable Custom Mode option is disabled by default The options are e PK e KEK db e dbx If you enable the Custom Mode the relevant options for PK KEK db and dbx appear The options are e Save to File Saves the key to a user selected file e Replace from File Replaces the current key with a
50. y Dell Inc is under license Wi Fi is a registered trademark of Wireless Ethernet Compatibility Alliance Inc 2013 06 Rev A00 Contents T Working on Your COmpUtgE iussis mag ipecep rne eas ke qae ebd Before Working Inside Your Computer Turning Off Your CompUter eco tee ee ore He te M ae ae ice o i do e tede dii p 6 After Working Inside Your COMpUtET scscecsesssessescsesceesceescsesceesceseaeecacseacaeseseseuecesesaeecaeasaceeseseeecaeecanesaeeeeneeeeeees 6 2 Removing and Installing Components eese esent tentent nnns 7 Recommended Tools SYSTEM OVEPVIGW RE EE ESTERI HI 7 Removing the GOVE acd excede ie e etat Ed rer ee borde ee MR e te o kd i a ete id 8 LESE RUEANO Tem 9 Removing the Front Bezel sessi daidi ete tetn stat ntns tetti tatnen tete itat nen s tesi nets tns sets sten nsns tania 9 Installing the Front Bezel 5 5 reete eee iue uie ta Sat ee eati ecd oae Ee dee ope uk R CR Removing The Expansion Card Installing The Expansion Card esee tere Reni n idee Peter eee ai Boedo cert dne adea rte nds Removing the Wireless Local Area Network WLAN Card essere tentent tnn 12 Installing theAWLAN CarG ret botte ee Herr oh De eee aUe ede eite tide haee aed eet dede 13 Removing the O ptical Drive coheret credere eerte terere pote seat ce ee e RE DNE CR RC RE Repair aee n 13 Installing the Optical Drive
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