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HP ENVY TouchSmart 15-j018tx

1. Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Grounding guidelines 39 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these groundi
2. Intel Quad Core i7 4800MQ 2 70 GHz processor SC turbo up to 3 70 GHz 1600 723524 001 MHz FSB 6 0 MB L3 cache 47 W Intel Quad Core i7 4702MQ 2 20 GHz processor SC turbo up to 3 20 GHz 1600 723522 001 MHz FSB 6 0 MB L3 cache 37 W Chapter 3 Illustrated parts catalog Item Component Spare part number Intel Quad Core i7 4700MQ 2 40 GHz processor SC turbo up to 3 40 GHz 1600 723521 001 MHz FSB 6 0 MB L3 cache 47 W Intel Dual Core i5 3380M 2 90 GHz processor SC turbo up to 3 60 GHz 1600 MHz 708762 001 FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz 711903 001 FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3130M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache 713163 001 35 W Intel Dual Core i5 3120M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 700627 001 35 W 13 Heat sink includes replacement thermal material For use only on computer models equipped with an AMD processor 720576 001 For use only on computer models equipped with the Intel HM87 chipset and a 720542 001 GeForce 750M graphics subsystem For use only on computer models equipped with the Intel HM87 chipset and a 722389 001 GeForce 740M graphics subsystem For use only on computer models equipped with the Intel HM87 chipset and a 720541 001 graphics subsystem with UMA memory For use only on computer models equipped with the I
3. computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 43 and then remove the following components a b c d e f Solid state drive see Solid state drive on page 44 Hard drive see Hard drive on page 47 Base enclosure see Base enclosure on page 55 Display assembly see Display assembly on page 57 Fan see Fan on page 65 System board see System board on page 66 Remove the heat sink 1 Turn the system board upside down with the front toward you f NOTE Steps 2 and 3 apply to computer models equipped with an AMD processor and a graphics subsystem with discrete memory 2 Following the 1 through 7 sequence stamped into the heat sink loosen the four Phillips PM2 0x11 0 captive screws 2 and the three Phillips PM2 0x7 5 captive screws 3 that secure the heat sink to the system board 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Remove the heat sink 4 Ey NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it y NOTE Steps 4 and 5 apply to computer models equipped with an In
4. E NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully Ey NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag on page 16 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 4 screws that must be removed replaced and or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Battery Description Spare part number 6 cell 62 Wh 2 80 Ah Li ion battery 710417 001 6 cell 47 Wh 2 20 Ah Li ion battery 710416 001 Before removing the battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery ZA WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP Z CAUTION Removing a user replaceab
5. Soli Siete drive e eaae E E 44 WIAN modules cst cates erie tec ae a a e A a a Tata GND 45 Harddrive sgeine a a aa a E e E A ae 47 Memory module sisisi anis a in aaa R E 49 6 Removal and replacement procedures for Authorized Service Provider parts 00 52 Component replacement procedures cccccsssseeeeeseeeeeeeeeeeeeseeeeeesneeeeeesesaeeeeeseseeensenseeeeneaaes 52 RIC Batey aore a E A E A tals aauiean E T eases 52 Bs Secs era peu teatannatgracapngeead eae aa ae E a aane E ea ae aE 55 Display assembly sanrsnaniiiemcsisrianaoe e i E EEE E E ESES 57 FO aeaeaei en a o O eE EE E A EA A EE 65 Syslem OIG eree a d E A a N 66 Heatsink 5s cua e E T 72 Processor ananena an a a A N N N 77 Connector board sssissisimei ikier kenana aiee ii iane a aaas aai 80 Power c nnector cables eearri a a e E E E A 82 Subwoofer aratores tenpo nenea e e a E E E O E E eAiaIR 83 Redi speakerSis snno p e eea A E eeaiatudatees 85 Fingerprint reader board asiitauicomtareteeevewer teenie eu atateanaad 87 Presa SST CE Soares sincera nba ec aoe ware ste ees T A E E E E E S 88 TouchPad assembly Sacoricrncienae a ueanentcewanenisdenetamansuteenienaneauslamednarnenns 90 Power buton boarders Mee erneene tek tte nner tenn ee E emer e ron ae et 93 Keyboard asic Scherer cessation O E E E EE E 95 7 Using Setup Utility BIOS and System Diagnostics ccccsccccssccssssccessecccceccessccsssscees 99 Starting Setup Utility BIOS is csiaeri
6. System board for use only on computer models equipped with the Intel HM87 chipset the GeForce 750M graphics subsystem and the Windows 8 Professional operating system includes replacement material 720570 001 Top cover 720576 001 Heat sink for use only on computer models equipped with an AMD processor includes replacement material 720577 001 System board for use only on computer models equipped with an AMD processor a graphics subsystem with UMA memory and the Linux operating system includes replacement thermal material 720577 501 System board for use only on computer models equipped with an AMD processor a graphics subsystem with UMA memory and the Windows 8 Standard operating system includes replacement thermal material 720577 601 System board for use only on computer models equipped with an AMD processor a graphics subsystem with UMA memory and the Windows 8 Professional operating system includes replacement thermal material 720578 001 System board for use only on computer models equipped with an AMD processor a graphics subsystem with discrete memory and the Linux operating system includes replacement thermal material 720578 501 System board for use only on computer models equipped with an AMD processor a graphics subsystem with discrete memory and the Windows 8 Standard operating system includes replacement thermal material 720578 601 720579 001 System board
7. Y HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC Maintenance and Service Guide Copyright 2013 Hewlett Packard Development Company L P AMD the AMD Arrow logo and combinations thereof are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are trademarks of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition April 2013 Document Part Number 71668 1 001 Safety warning notice A WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface
8. 1 2 3 Insert the HP Recovery media you created Restart the computer Press and hold esc while the computer is restarting and then press f9 for boot options Restore and recovery 111 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 107 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions 112 Chapter 9 Backing up restoring and recovering 10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and reg
9. 5400 rpm 9 5 mm 634250 001 500 GB 5400 rpm 9 5 and 7 0 mm 683802 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 43 uo A Q N Remove the service cover see Solid state drive on page 44 Remove the hard drive 1 Release the zero insertion force ZIF connector 1 to which the hard drive connector cable is attached and then disconnect the hard drive connector cable 2 from the system board 2 Release the hard drive connector cable 3 from the opening in the base enclosure Component replacement procedures 47 3 Lift up on the hard drive tab 4 to remove the hard drive from the hard drive bay 4 If it is necessary to disassemble the hard drive perform the following steps Position the hard drive with the connector toward you b Disconnect the hard drive connector cable 1 from the hard drive c Spread the left and right sides 2 of the hard drive bracket outward to separate the bracket from the hard drive d Remove the hard drive bracket 3 from the hard drive The hard drive bracket and hard drive connector cable are available in the Hard Drive
10. Display assembly subcomponents jaa cdeissenividortunnndesacdaiesedphorhietantardudeonsenanscebubnenhiunedatensconieastsnenh 27 Mass storage BEVIS Sahil dae a e E re eee E E A 28 Miscellaneous Pars sarirarreri saisti eaaa iaia EE EEN AEI AEA eri o EES AENT NETE 29 Sequential part number listing corsiscrsovadcsasnnrrasarsnenanussordwenrssadnnracouvanesedaneeasoinndanuhenddataderenrstedeasens 30 4 Removal and replacement procedures preliminary requirements ssessesossossossessesesoseoo 37 Tools reg ired sessar iaa e aa aaa RT SE aR AEN EAn e a EA 37 S rmice considerdtionsanans nemna a a E a aE ONE 37 Plastic IIIS ni r e e E tt E E E E A Me sleaevedeteniona asic 37 Cables and Onn OS siccascssnucteniatanatiesntssataccatasavnastiaisiesdaasartverenatnatumarinadiunannes 38 Drive handling cca apo apuscesuc iw isvunvG ta mierae ean O rn ead S 38 Grounding guidelines sccsvevtassstsniatanicravaiesiacine als tlate lbw ine e E a a a N 39 Electrostatic discharge damage zc rcacexeasiseainrisicisietairacttoaauniiiianeicoadsaannena 39 Packaging and transporting guidelines ccicadivcuiiivemmnubativousuamnvewe olevenen 40 Workstation guidelines is iraiexsn sdsaeneuelaverasnievesencidersuntexenestecienesaed 40 5 Removal and replacement procedures for Customer Self Repair parts ssssssssssssesssssossoo 42 Component replacement procedures cccccessseeeesseeeeeeeeeeeeeeeeeeecenseeeeeseeeeeeeseeeeeneeteeeeeenaes 42 Batere mase e T E EA E E 43
11. Hardware Kit spare part number 718432 001 48 Chapter 5 Removal and replacement procedures for Customer Self Repair parts A 2 lt Reverse this procedure to install the RTC battery Memory module Description Spare part number 8 GB PC3L 12800 1600 MHz 693374 001 4 GB PC3L 12800 1600 MHz 691740 001 2 GB PC3L 12800 1600 MHz 691739 001 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS Z CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 Navigate to www hp com 2 Click Support amp Drivers gt click Drivers amp Software 3 Inthe Enter a product name number box type the computer model information and then click Search Component replacement procedures 49 Click the link for the computer model Select the operating system and then click Next Under Step 2 Select a Download click the BIOS link Click the link for the most recent BIOS npm p Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cor
12. a Solid state drive see Solid state drive on page 44 b Hard drive see Hard drive on page 47 c Base enclosure see Base enclosure on page 55 Remove the subwoofer 1 Disconnect the subwoofer cable 1 from the system board 2 Remove the three Phillips PM2 5x6 2 screws 2 that secure the subwoofer to the top cover Component replacement procedures 83 3 Remove the subwoofer 3 Ef NOTE The subwoofer includes three rubber isolators 4 These isolators are crucial to the performance of the subwoofer Reverse this procedure to install the subwoofer 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Rear speakers Description Spare part number Rear speakers include left and right rear speakers 2 cables and 4 isolators 720561 001 Before removing the rear speakers follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system a Disconnect the power from the computer by unplugging the power cord from the computer P Disconnect all external devices from the computer gt Remove the battery see Battery on page 43 and then remove the following components a Solid state drive see Solid state drive on page 44 b Hard drive see Hard drive on page 47 c Base enclosure see Base enclosure on page 55 Remov
13. and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 114 Chapter 10 Power cord set requirements 11 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for
14. 4096 MBx2 e 6144 MB 4096 MB 2048 MB e 4096 MB 4096 MBx1 2048 MBx2 Computer models Computer models equipped with an equipped with an AMD processor Intel processor y y Hard drive Support for 6 35 cm 2 5 in hard drives in 7 0 mm 28 in and 9 5 mm 37 in thickness Support for Serial ATA Support for mSATA Support Intel Smart Response Technology Support for Accelerometer hard drive protection Support for the following hard drives e 1 TB 5400 rpm 9 5 mm e 750 GB 5400 rpm 9 5 mm e 500 GB 5400 rpm 9 5 and 7 0 mm Solid state drive Support for 24 GB mSATA solid state drive not available on computer models equipped with 16834 MB or 12288 MB system memory 6 Category Audio and video Description Quad speakers Subwoofer Dual array digital microphones with appropriate beam forming echo cancellation noise suppression software HD Audio Beats Audio Integrated HP TrueVision HD webcam fixed no tilt activity LED 1280x720 by 30 frames per second Computer models equipped with an AMD processor Computer models equipped with an Intel processor y y Ethernet Integrated 10 100 1000 network interface card NIC Wireless Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats e Atheros AR9485 802 11b g n WiFi Adapt
15. AC adapter Right side 17 Bottom Item Component Description 1 Service cover Provides access fo the hard drive bay the WLAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support From the Start screen type h and then select Help and Support 2 Battery bay Holds the battery 3 Vents 3 Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Battery release latch Releases the battery from the battery bay 5 HP Triple Bass Reflex Subwoofer Provides superior bass sound 6 Speakers 2 Produce sound 18 Chapter 2 External component identification 3 Illustrated parts catalog Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag T S XXXXXXXX MMQ OLUON TTT A T N Product XXXXXXXX a Warranty lylyOy l Model XXXXXXX ltem Description Function This is th
16. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts b Release the adhesive strip 1 that secures the display panel cable to the display panel and then disconnect the display panel cable 2 from the display panel c Remove the display panel cable The display panel cable is available using spare part number 720536 001 12 If it is necessary to replace the display hinges and brackets a Remove the two Phillips PM2 0x2 9 screws 1 and the two Phillips PM2 5x3 2 broad head screws 2 that secure the display hinges to the display enclosure b Remove the display hinges 3 The display hinges are available using spare part number 720548 001 c Remove the three Phillips PM2 0x2 9 screws 1 that secure the left and right display hinge brackets to the display enclosure Component replacement procedures 63 d Remove the left and right display hinge brackets 2 The display hinge brackets are available using spare part number 720548 001 13 If it is necessary to replace the webcam microphone module CAUTION Handle the webcam microphone module with caution This module has a thin profile and is susceptible to damage when not handled carefully a Release the webcam microphone module cable 1 from the clips and routing channel built into the left and top edges of the display enclosure b Detach the webcam microphone module 2 from the display enclosure The webcam microphone module
17. Disconnect the connector board cable 1 from the system board 2 Release the connector board cable from the routing clips 2 built into the top cover and routing channel 3 between the subwoofer and left front speaker 3 Release the ZIF connector 4 to which the connector board ribbon cable is attached and then disconnect the connector board ribbon cable from the system board Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 4 Detach the connector board ribbon cable 5 from the base enclosure The connector board ribbon cable is attached to the top cover with double sided tape i 5 Remove the three Phillips PM2 0x2 9 screws 1 that secure the connector board to the top cover 6 Lift the right side of the connector board 2 until it rests at an angle 7 Remove the connector board 3 by sliding it up and to the right at an angle Reverse this procedure to install the connector board Component replacement procedures 81 Power connector cable Description Spare part number For use on all computer models equipped with a graphics subsystem with UMA memory 720537 001 For use only on computer models equipped with an Intel processor and a graphics subsystem with 720538 001 discrete memory Before removing the power connector cable follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on
18. For use only on computer models equipped with an Intel processor 718440 001 Before removing the RTC battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Remove the battery see Battery on page 43 2 3 Disconnect all external devices from the computer 4 5 Remove the service cover see Solid state drive on page 44 Remove the RTC battery 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Ey NOTE If the computer is equipped with an AMD processor complete steps 1 through 3 to remove the RTC battery If the computer is equipped with an Intel processor complete step 4 to remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the base enclosure The RTC battery is attached to the base enclosure by double sided tape 3 Remove the RTC battery y NOTE Step 4 applies only to computer models equipped with an Intel processor Component replacement procedures 53 4 Use a thin non conductive tool 1 to remove the disc cell RTC battery 2 from the socket on the system board Reverse this procedure to install the RTC battery When installing the disc cell RTC battery make sure
19. Graphics 4000 on computer models equipped with a Dual Core processor Switchable Discrete Graphics e nVidia N14P GT GeForce 750M with 2048 GB of dedicated video memory 128 MBx16 DDR3 1 GHzx8PCs e nVidia N14P GV2 GeForce 740M with 2048 GB of dedicated video memory 128 MBx16 DDR3 1 GHzx8PCs Support for HD decode DX11 and HDMI Support for GPU performance scaling Support for Optimus Panel Support for the following V V Chapter 1 Product description display assemblies e 15 6 in full high definition FHD white light emitting diode WLED BrightView 1920x1080 slim 3 2 mm UWVA IPS color gamut 72 typical brightness 300 nits 16 9 aspect ratio e 15 6 in full high definition FHD white light emitting diode WLED BrightView 1920x1080 slim 3 2 mm SVA color camut 60 typical brightness 300 nits 16 9 aspect ratio e 15 6 in high definition HD white light emitting diode WLED BrightView 1366x768 flat 3 8 mm SVA color camut 45 typical brightness 200 nits 16 9 aspect ratio Support for low voltage differential signalling LVDS co layout with eDP1 3 PSR Touchscreen and MultiTouch enabled Category Memory Description Two customer accessible upgradable memory module slots Support for DDR3L 1600 MHz dual channel Support for 16834 MB of system RAM in the following configurations e 16834 MB 8192 MBx2 e 12288 MB 8192 MB 4096 MB e 8192 MB 8192 MBx1
20. Provider parts 3 Remove the nine Phillips PM2 0x2 9 screws that secure the system board to the top cover Oo a ee ee ee ee fi i a 7 d i ie i lt oe i 4 Lift the left side of the system board 1 until it rests at an angle 5 Remove the system board 2 by sliding it up and to the left an angle Reverse this procedure to install the system board Component replacement procedures 7 Heat sink y NOTE The heat sink spare part kit includes replacement thermal material Description Spare part number For use only on computer models equipped with an AMD processor 720576 001 For use only on computer models equipped with the Intel HM87 chipset and a GeForce 750M 720542 001 graphics subsystem For use on y on computer models equipped with the Intel HM87 chipset and a GeForce 740M 722389 001 graphics subsystem For use on y on computer models equipped with the Intel HM87 chipset and a graphics subsystem 720541 001 with UMA For use on memory y on computer models equipped with the Intel HM77 chipset and a graphics subsystem 720540 001 with discrete memory For use on with UMA y on computer models equipped with the Intel HM77 chipset and a graphics subsystem 720539 001 memory Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the
21. Singapore For use only on computer models 720244 B31 For use on all computer models 720244 001 equipped with an Intel processor in the United States in the Netherlands Keyboard with pointing stick for use on all computer models in the United States includes pointing 720242 001 stick cable Component replacement procedures 95 96 Before removing the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 43 and then remove the following components h Solid state drive see Solid state drive on page 44 Hard drive see Hard drive on page 47 Base enclosure see Base enclosure on page 55 System board see System board on page 66 Connector board see Connector board on page 80 Subwoofer see Subwoofer on page 83 Rear speaker see Rear speakers on page 85 Power button board see Power button board on page 93 Remove the keyboard 1 Remove the seven Phillips PM2 0x2 9 screws 1 that secure the keyboard shield to the computer 2 Release the ground loop tape 2 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Remove th
22. U USB 3 0 port 15 17 v vent 15 18 video product description 6 W webcam 10 webcam light 10 webcam microphone module removal 64 spare part number 27 33 64 Windows key 12 wireless antenna locations 10 removal 64 spare part number 27 33 65 wireless light 13 wireless product description 6 WLAN module removal 45 spare part numbers 25 30 31 45 workstation guidelines 40
23. a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 110 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 110 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 110 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option Chapter 9 Backing up restoring and recovering For more information see Removing the HP Recovery partition on page 112 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you 4 7IMPORTANT Refresh removes any traditio
24. and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 43 and then remove the following components a Solid state drive see Solid state drive on page 44 b Hard drive see Hard drive on page 47 c Base enclosure see Base enclosure on page 55 Remove the power connector cable 1 Disconnect the power cable 1 from the system board 2 Release the power connector cable from the clips 2 built into the keyboard shield 3 Release the power connector 3 from the clips and mold built into the top cover 4 Remove the power connector cable 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Reverse this procedure to install the power connector cable Subwoofer Description Spare part number Subwoofer includes cable and 3 isolators 720563 001 Before removing the subwoofer follow these steps _ Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 43 and then remove the following components
25. for use only on computer models equipped with an AMD processor a graphics subsystem with discrete memory and the Windows 8 Professional operating system includes replacement thermal material Connector board for use only on computer models equipped with an AMD processor includes 2 cables 722389 001 Heat sink for use only on computer models equipped with the Intel HM87 chipset and a GeForce 740M graphics subsystem includes replacement material 722972 001 TouchPad assembly includes TouchPad bracket TouchPad button board TouchPad and cables 723372 001 Connector board for use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory includes 2 cables 723521 001 Intel Quad Core i7 4700MQ 2 40 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 6 0 MB L3 cache 47 W includes replacement thermal material 723522 001 Intel Quad Core i7 4702MQ 2 20 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 6 0 MB L3 cache 37 W includes replacement thermal material Sequential part number listing 35 Spare part number Description 723523 001 Intel Quad Core i7 4900MQ 2 80 GHz processor SC turbo up to 3 80 GHz 1600 MHz FSB 8 0 MB L3 cache 47 W includes replacement thermal material 723524 001 Intel Quad Core i7 4800MQ 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 6 0 MB L3 cache 47 W includes replacement thermal material 3
26. i7 4700MQ 2 40 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 723521 001 6 0 MB L3 cache 47 W Intel Dual Core i5 3380M 2 90 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 3 0 708762 001 MB L3 cache 35 W Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 711903 001 MB L3 cache 35 W Intel Dual Core i3 3130M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W 713163 001 Intel Dual Core i5 3120M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W 700627 001 Before removing the processor follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 43 and then remove the following components a Solid state drive see Solid state drive on page 44 b Hard drive see Hard drive on page 47 c Base enclosure see Base enclosure on page 55 d Display assembly see Display assembly on page 57 e Fan see Fan on page 65 f System board see System board on page 66 g Heat sink see Heat sink on page 72 Remove the processor 1 Use a flat bladed screw driver 1 to turn the processor locking screw one half turn counterc
27. is attached to the display enclosure with double sided adhesive c Remove the webcam microphone module The webcam microphone module is available using spare part number 720273 001 and includes the webcam microphone module cable 14 If it is necessary to replace the wireless antenna a Release the wireless antenna cables from the clips 1 and routing channel built into the right edge of the display enclosure 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Fan b Detach the wireless antenna transceivers 2 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sided adhesive c Remove the wireless antenna The wireless antenna are available using spare part number 720532 001 Reverse this procedure to reassemble and install the display assembly Description Spare part number Fan includes cable 720235 001 Before removing the fan follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 43 and then remove the following components a Solid state drive see Solid state drive on page 44 b Ha
28. maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Help and Support From the Start screen type h and then select Help and Support As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Help and Support From the Start screen type h and then select Help and Support Chapter 9 Backing up restoring and recovering Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating
29. on page 55 Remove the display assembly 1 Release the wireless antenna cables from the clips built into the left rear speaker 1 connector board 2 and top cover 3 2 Release the wireless antenna cables from the routing channel 4 between the subwoofer and left front speaker 3 Disconnect the display panel cable 5 and the webcam microphone module cable 6 from the system board 4 Release the display panel cable and the webcam microphone module cable from the clips and routing channel built into the right rear speaker 7 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 5 Remove the following screws that secure the display assembly to the top cover 1 Three Phillips PM2 5x4 5 screws two on the left hinge one on the right hinge 2 One Phillips PM2 5x6 5 screw on the right hinge 3 One Phillips PM2 0x2 5 screw securing the ground loop on the right hinge 6 Open the display hinges as far as they will open 1 Component replacement procedures 59 7 Remove the display assembly 2 from the computer 8 If it is necessary to replace the display bezel or any of the display assembly subcomponents a Remove the two screw covers 1 and the four Phillips PM2 5x3 2 broad head screws 2 that secure the display bezel to the display assembly The screw covers are available in the Rubber Kit spare part number 720559 001 b Flex the inside edges of the top edge 1
30. such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 Product descriphon iccinuincomaniicaiedimceiasiinamaainiainaiecsminnen 1 2 External component identification ccccccccsscsccssccsscccesscccscccesscccscccscccsceesescesesceeeeee 9 Finding your hardware and software information cccccccceeeeeeceseeeeeeeeseeeeeeeeeeseneeeesetseeeenseeees 9 locating NUCH WIFE os sanniscplendicwsrnntioa ne dsacanie E e AA E E E dames nsseiuunr boned jue 9 locating sO WANS sssini k a E a aa E E ad E aE dEi 9 Displayen e a a E T E A manuanaenaaaarmennccma caren 10 B ifons and speakers areir n E A E E R E E EE 11 Keyser me a guntaet te cuntecnautondace wivy abate Srubaainqadetaqeschceaceas canantaeh 12 LEVI basse ace e e dasa T E E AE E 13 Tovek ad Nee arn nT na a aa reer a a a e aE errs ret tent 14 let Sg sactertes a a a a randala ied ea ean oe 15 Bre lle aaesrhewavotecte amet namacassatedoias beac nacave E ericemauen E ane anaates 17 Bolom ciso E E a N OA T G 18 3 USIP poris catalog esonora a e 19 SOPVICEMAG secre carota devoured E EE E bred RO E E EA E E ciara 19 Computer major Components ccsisisddecesteiad yanes hocedbosnenenssndee wad wads vanegeed eosegeehanenmen onset aergneausdhadebs 21
31. the sign faces up 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Base enclosure Description Spare part number Base enclosure includes 4 rubber feet battery lock latch battery release latch and RJ 45 cover 720534 001 Before removing the base enclosure follow these steps 1 Se SS E Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 43 Remove the solid state drive see Solid state drive on page 44 Remove the hard drive see Hard drive on page 47 Remove the base enclosure 1 Remove the front rubber feet 1 The rubber feet are included in the Rubber Kit spare part number 720559 001 Remove the seven Phillips PM2 5x5 5 screws 2 in the that secure the base enclosure to the computer i a ee ee m a Component replacement procedures 55 3 Remove the following screws 1 Two Phillips PM2 5x4 5 screws under the front edge of the service cover 2 Three Phillips PM2 5x3 0 screws in the hard drive bay 3 Seven Phillips PM1 5x2 0 screws in the battery bay 56 Chapter 6 Removal a
32. the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts c Remove the display bezel 4 The display bezel is available using spare part number 720535 001 9 If it is necessary to replace the display hinge cover a Remove the four Phillips PM2 0x2 9 screws 1 that secure the display hinge covers to the display enclosure b Remove the display hinge covers 2 The display hinge covers are available using spare part number 720548 001 Component replacement procedures 61 10 If it is necessary to replace the display panel a Remove the four Phillips PM2 0x2 9 screws 1 that secure the display panel to the display enclosure b Lift the display panel 2 straight up and remove it from the display enclosure The display panel is available using spare part numbers 720557 001 15 6 in BrightView FHD LED non TouchScreen display panel and 720556 001 15 6 in BrightView HD LED non TouchScreen display panel 11 If it is necessary to replace the display panel cable CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel a Turn the display panel upside down with the bottom edge toward you 62
33. to rear 1 69 to 2 79 cm 0 67 to 1 10 in Weight 2 20 kg 4 85 lbs Input power Operating voltage and current 19 5 V de 3 33 A 65 W 19 5 V de 4 62 A 90 W 19 5 V dc 6 15 A 120 W select models only Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft 102 Chapter 8 Specifications Metric U S Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 15 6 inch display specifications Metric U S Dimensions Height 19 60 cm 7 72 in Width 34 70 cm 13 66 in Diagonal 39 80 cm 15 67 in Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness Pixel resolution 300 nits and 200 nits typical Pitch 0 197 x 0 197 mm Format 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 2 00 W Viewing angle 65 horizontal 50 vertical typical 15 6 inch display specifications 103 Hard drive specifications 104 1 TB 5400 rpm 750 GB 5400 rpm 500 GB 5400 rpm
34. use only on computer models equipped with an 720564 001 Intel processor 21 Memory module PC3L 12800 1600 MHz 8 GB 693374001 4 GB 691740 001 2 GB 691739 001 22 Hard drive does not include hard drive bracket or hard drive connector cable 1 TB 5400 rpm 9 5 mm 676521 001 750 GB 5400 rpm 9 5 mm 634250 001 500 GB 5400 rpm 9 5 and 7 0 mm 683802 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket and hard 720545 001 drive connector cable 23 Battery 6 cell 62 Wh 2 80 Ah Li ion battery 710417 001 6 cell 47 Wh 2 20 Ah Li ion battery 710416 001 24 Service cover 720555 001 Chapter 3 Illustrated parts catalog Display assembly subcomponents o Item Component Spare part number 1 Display bezel 720535 001 2 Display hinges includes left and right hinges left and right hinge covers and left 720548 001 and right hinge brackets 3 Webcam microphone module includes webcam microphone module cable and 720273 001 double sided adhesive 4 Display panel 15 6 in BrightView FHD LED non TouchScreen display panel 720557 001 15 6 in BrightView HD LED non TouchScreen display panel 720556 001 5 Display panel cable 720536 001 6 Antenna Kit includes left and right wireless antenna cables and transceivers 720532 001 7 Display enclosure 720533 001 Display assembly subcomponents 27 Mass storage devices Item Component Spare p
35. 001 For use only on computer models equipped with an Intel processor and a graphics 723372 001 subsystem with discrete memory For use only on computer models equipped with an Intel processor and a graphics 720554 001 subsystem with UMA memory 11 System board includes replacement thermal material For use only on computer models equipped with an AMD processor a graphics 720578 601 subsystem with discrete memory and the Windows 8 Professional operating system For use only on computer models equipped with an AMD processor a graphics 720578 501 subsystem with discrete memory and the Windows 8 Standard operating system For use only on computer models equipped with an AMD processor a graphics 720578 001 subsystem with discrete memory and the Linux operating system For use only on computer models equipped with an AMD processor a graphics 720577 601 subsystem with UMA memory and the Windows 8 Professional operating system For use only on computer models equipped with an AMD processor a graphics 720577 501 subsystem with UMA memory and the Windows 8 Standard operating system For use only on computer models equipped with an AMD processor a graphics 720577 001 subsystem with UMA memory and the Linux operating system For use only on computer models equipped with the Intel HM87 chipset the GeForce 720569 601 750M graphics subsystem and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM87 ch
36. 10 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W 714657 001 65 W HP Smart AC adapter non PFC EM 4 5 mm for use only on computer models equipped with an Intel processor 718440 001 RTC battery for use only on computer models equipped with an Intel processor Sequential part number listing 31 Spare part number Description 32 720235 001 Fan includes cable 720242 001 Keyboard with pointing stick for use on all computer models in the United States includes keyboard cable and pointing stick cable 720244 001 Keyboard with backlight for use on all computer models in the United States includes backlight cable and keyboard cable 720244 031 Keyboard with backlight for use only on computer models equipped with an Intel processor in the United Kingdom in Singapore includes backlight cable and keyboard cable 720244 041 Keyboard with backlight for use only on computer models equipped with an Intel processor in France includes backlight cable and keyboard cable 720244 051 Keyboard with backlight for use only on computer models equipped with an Intel processor in Germany includes backlight cable and keyboard cable 720244 061 Keyboard with backlight for use only on computer models equipped with an Intel processor in Italy includes backlight cable and keyboard cable 720244 071 Keyboard with backlight for use only on computer models equipped wit
37. 109 Recovering using HP Recovery Manager s ssssessesssssesssseresrtrereresseessseeresrererrerene 110 What you need to knew 7 dvivaanmisndidursenaiiwmnamamomennientes 110 Using the HP Recovery partition to recover a minimized image select models only sa scacacsnsredsccinedacins ieee bassin ds ashndieccaeniada dite kiss atabnnctaimedeas 111 Using HP Recovery media to recover cccecccccceesseeeeeeeeeeeseneeeeseetseeeeess 111 Changing the computer boot order c cccccesseeeeseeeeeeseeeeeetseeeeeteeeeeeaes 111 Removing the HP Recovery partition o icxisiesecasnaeasdevincuateswnsiasbsbiiaesubinereaammmonoeaegreneasaxes 112 10 Power cord set reguiremeniS scccscessssosassonnssosseneesonessansssonsevsenesssansseanssnansssenssteessnsesacsnsts 113 Requirements for all countries a sascvnsiegncvnliorinsconesornversannnavondushedonseniniwednbnrseneninodesarsunsemamescansnnibon 113 Requirements for specific countries and regions cccceccceeceeeeeeeeceenseeeeeeeeeecsenseeeecsseeeesseteees 114 DY RCP CHIAG E E A E E E 115 De a A A A elewniemieniaememaes 116 vii viii 1 Product description Category Product Name Description HP ENVY 15 Notebook PC HP ENVY TouchSmart 15 Notebook PC Computer models Computer models equipped with an equipped with an Processors AMD A10 5750M 2 50 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W AMD A8 5550M 2 10 GHz pr
38. 5 22 32 keyboard shield removal 96 spare part number 23 33 97 keys action 12 esc 12 fn 12 integrated numeric keypad 12 numlk 12 Windows key 12 L left side components 15 light components 13 lights AC adapter 17 caps lock 14 fingerprint reader 14 hard drive 16 mute 13 power 13 16 RJ 45 network status 17 webcam 10 wireless 13 M mass storage device illustrated 28 precautions 38 spare partnumbers 28 memory module product description 5 removal 49 spare part numbers 49 microphone location 10 product description 6 microphone jack 17 model name 1 mute light 13 26 31 N network jack 17 num Ikkey 12 e operating system product description 8 optical drive precautions 38 spare part number 28 30 P packaging guidelines 40 plastic parts service considerations 37 pointing device product description 7 ports HDMI 15 product description 7 USB 3 0 15 17 power button 11 power button board removal 93 spare part number 22 34 93 power connector 17 power connector cable removal 82 spare part numbers 82 power cord set requirements 113 spare part numbers 29 30 power light 13 16 power requirements product description 7 processor removal 77 spare part numbers 24 31 35 36 77 processor product description 1 product description audio 6 chipset 2 display panel 4 Ethernet 6 external media cards 6 graphics 3 hard drive 5 keyboard 7 memory module 5 microphone 6 opera
39. 6 Chapter 3 Illustrated parts catalog 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screw driver e Magnetic screw driver e Phillips PO and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts Z CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Tools required 37 Cables and connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cab
40. 62 spare part number 27 33 63 drives preventing damage 38 DVD RW Double Layer with SuperMulti Drive precautions 38 spare partnumber 28 30 E electrostatic discharge 39 equipment guidelines 41 esc key 12 Ethernet product description 6 F fan removal 65 spare partnumber 25 32 65 fingerprint reader board removal 87 spare partnumber 23 33 87 fingerprint reader light 14 fingerprint reader location 12 fnkey 12 front speakers removal 88 spare partnumber 25 34 88 G graphics product description 3 grounding guidelines 39 guidelines equipment 41 grounding 39 packaging 40 transporting 40 workstation 40 H hard drive precautions 38 product description 5 removal 47 spare partnumbers 26 28 30 31 47 specifications 104 hard drive bracket illustrated 28 removal 48 hard drive connector cable illustrated 28 removal 48 Hard Drive Hardware Kit contents 28 spare partnumber 26 28 33 hard drive light 16 HDMI port 15 HDMI to VGA adapter spare part number 29 31 headphone jack 17 heat sink removal 72 spare part numbers 35 72 hinge removal 63 spare part number 27 33 63 hinge bracket removal 63 spare part number 64 hinge cover removal 61 spare part number 61 25 33 l integrated numeric keypad 12 J jacks audio in 17 audio out 17 headphone 17 microphone 17 network 17 RJ 45 network 17 K key components 12 keyboard product description 7 removal 95 spare part numbers 33 9
41. Dimensions Height 9 5 mm 9 5 and 7 0 mm Length 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm Weight 110g 110g Interface type SATA SATA Transfer rate Synchronous maximum 1 1 GB sec 1 1 GB sec Security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 5 ms Average read write 11 13 ms 11 13 ms Maximum 22 ms 22 ms Logical blocks 1 953 525 168 1 465 149 168 976 773 168 Disk rotational speed 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 TB 1 trillion bytes when referring to hard drive storage capacity Actual accessible capacity is less 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Chapter 8 Specifications Backing up restoring and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system Ey NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided s
42. P Smart AC adapter non PFC EM 4 5 mm Power requirements continued Support for the following batteries 6 cell 62 Wh 2 80 Ah Li ion battery 6 cell 47 Wh 2 20 Ah Li ion battery 8 Category Security Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Support for the following V e Security cable lock e Fingerprint reader with Digital Persona software e HP SimplePass only available on computer models equipped with a fingerprint ready Support for the following V e Security cable lock e Fingerprint reader with Digital Persona software e HP SimplePass only available on computer models equipped with a fingerprint ready e Intel AT p Ready Operating system Preinstalled Windows 8 V V Serviceability Chopter 1 Product description End user replaceable parts y x4 e AC adapter e Battery system e Hard drive e Memory modules expansion and primary e WLAN module e Solid state drive v 2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer 1 From the Start screen type c and then select Control Panel 2 Select System and Security and then in the System area select Device Manager A list reveals all the devices installed in your computer Locating software A To find out what
43. able 720553 001 4 Keyboard includes keyboard cable Keyboard with backlight includes backlight cable For use only on computer models equipped with an Intel processor in Belgium 720244 A41 For use on all computer models in Canada 720244 DB1 For use only on computer models equipped with an Intel processor 720244 FL1 in the Czech Republic and Slovakia For use only on computer models equipped with an Intel processor in Denmark 720244 DH1 Finland and Norway For use only on computer models equipped with an Intel processor in France 720244 051 For use only on computer models equipped with an Intel processor in Germany 720244 041 For use only on computer models equipped with an Intel processor in Greece 720244 151 For use only on computer models equipped with an Intel processor in Italy 720244 061 For use on all computer models in Japan 720244 291 For use on all computer models in Latin America 720244 161 For use only on computer models equipped with an Intel processor in the Netherlands 720244 B31 For use only on computer models equipped with an Intel processor in Portugal 720244 131 For use only on computer models equipped with an Intel processor in Russia 720244 251 For use only on computer models equipped with an Intel processor in Saudi Arabia 720244 171 For use only on computer models equipped with an Intel processor in South Korea 720244 AD1 For use only on computer models equipped with an Intel proces
44. art number 1 External DVD RW Double Layer with SuperMulti Drive 659940 001 2 Hard drive does not include hard drive bracket or hard drive connector cable 1 TB 5400 rpm 9 5 mm 676521 001 750 GB 5400 rpm 9 5 mm 634250 001 500 GB 5400 rpm 9 5 and 7 0 mm 683802 001 Hard Drive Hardware Kit includes 720545 001 3 Hard drive bracket 4 Hard drive connector cable 5 24 GB solid state drive for use only on computer models equipped with an 720564 001 Intel processor 28 Chapter 3 Illustrated parts catalog Miscellaneous parts Component Spare part number AC adapter 120 W HP Slim AC adapter PFC EM 4 5 mm for use only on computer models equipped with 710415 001 an Intel processor 65 W HP Smart AC adapter non PFC 4 5 mm for use on all computer models 710412 001 65 W HP Smart AC adapter non PFC EM 4 5 mm for use only on computer models equipped 714657 001 with an Intel processor 90 W HP Smart AC adapter PFC 4 5 mm for use on all computer models 710413 001 90 W HP Smart AC adapter PFC EM 4 5 mm for use only on computer models equipped with an 710414 001 Intel processor HDMI to VGA adapter 701943 001 Power cord 3 pin black 1 83 m For use only on computer models equipped with an AMD processor in Argentina 490371 D01 For use on all computer models in Australia 490371 011 For use on all computer models in Denmark 490371 081 For use on all com
45. battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 115 Index A AC adapter light 17 AC adapter spare part numbers 29 31 action keys 12 antenna locations 10 removal 64 spare partnumber 27 33 65 Antenna Kit spare part number 27 33 audio product description 6 audio in jack 17 audio out jack 17 B base enclosure removal 55 spare part number 25 33 55 battery removal 43 spare part numbers 26 31 43 battery bay 18 battery release latch 18 bottom components 18 button components 11 buttons power 11 TouchPad 14 Cc cables service considerations 38 caps lock light 14 chipset product description 2 components bottom 18 buttons 11 display 10 116 Index keys 12 left side 15 lights 13 rightside 17 speakers 11 TouchPad 14 computer major components 21 specifications 102 connector board removal 80 spare part numbers 23 34 35 80 connectors service considerations 38 D Digital Media Card Reader 15 display components 10 specifications 103 display assembly removal 57 spare part numbers 22 33 57 display bezel removal 60 spare part number 27 33 61 display enclosure spare part number 27 33 display panel product description 4 removal 62 spare part numbers 27 34 62 display panel cable removal
46. cedures 45 Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer 2 3 4 Remove the battery see Battery on page 43 5 Remove the service cover see Solid state drive on page 44 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module Eyf NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 2 Remove the Phillips PM2 0x2 5 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle Ey NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration 46 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Reverse this procedure to install the WLAN module Hard drive Description Spare part number 1 TB 5400 rpm 9 5 mm 676521 001 750 GB
47. cessor SC turbo up to 3 60 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 709848 001 Realtek RTL8188EE 802 1 1bgn Wi Fi Adapter for use on all computer models 710412 001 65 W HP Smart AC adapter non PFC 4 5 mm for use on all computer models 710413 001 90 W HP Smart AC adapter PFC 4 5 mm for use on all computer models 710414 001 90 W HP Smart AC adapter PFC EM 4 5 mm for use only on computer models equipped with an Intel processor 710415 001 120 W HP Slim AC adapter PFC EM 4 5 mm for use only on computer models equipped with an Intel processor 710416 001 6 cell 47 Wh 2 20 Ah Li ion battery 710417 001 6 cell 62 Wh 2 80 Ah Li ion battery 710418 001 Mediatek MT7630E 802 1 1bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter 711903 001 Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 713163 001 Intel Dual Core i3 3130M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 713548 001 AMD A10 5750M 2 50 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W 713549 001 AMD A4 5150M 2 70 GHz processor turbo up to 3 30 GHz 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W 713550 001 AMD A6 5350M 2 90 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W 713551 001 AMD A8 5550M 2
48. ctions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions f NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 100 Chapter 7 Using Setup Utility BIOS and System Diagnostics Using System Diagnostics To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions y NOTE If you need to stop a diagnostic test while it is running press esc Using System Diagnostics 101 8 Specifications Computer specifications Metric U S Dimensions HP ENVY TouchSmart 15 Notebook PC Width 37 95 cm 14 94 in Depth 25 07 cm 9 87 in Height front to rear 1 89 to 2 99 cm 0 74 to 1 18 in Weight 2 76 kg 6 08 lbs HP ENVY 15 Notebook PC Width 37 95 cm 14 94 in Depth 25 07 cm 9 87 in Height front
49. d for use only on computer models equipped with the Intel HM87 chipset a graphics subsystem with UMA memory and the Linux operating system includes replacement material 720565 501 System board for use only on computer models equipped with the Intel HM87 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system includes replacement material 720565 601 System board for use only on computer models equipped with the Intel HM87 chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system includes replacement material 720566 001 System board for use only on computer models equipped with the Intel HM87 chipset the GeForce 740M graphics subsystem and the Linux operating system includes replacement material 720566 501 System board for use only on computer models equipped with the Intel HM87 chipset the GeForce 740M graphics subsystem and the Windows 8 Standard operating system includes replacement material 720566 601 System board for use only on computer models equipped with the Intel HM87 chipset the GeForce 740M graphics subsystem and the Windows 8 Professional operating system includes replacement material 720567 001 System board for use only on computer models equipped with the Intel HM77 chipset the GeForce 740M graphics subsystem and the Linux operating system includes replacement material 720567 501 System board for use only on computer models equipped with the In
50. d from the computer 2 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 43 5 Remove the service cover see Solid state drive on page 44 Remove the memory module 1 Lift the left edge of the memory module shield and swing it up and to the right until the memory modules are accessible 2 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 50 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 3 Remove the memory module 2 by pulling the module away from the slot at an angle Reverse this procedure to install a memory module Component replacement procedures 51 6 Removal and replacement procedures for Authorized Service Provider parts CAUTION Components described in this chapter should only be accessed by an authorized service p p y y provider Accessing these parts can damage the computer or void the warranty Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 94 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement RTC battery Description Spare part number For use only on computer models equipped with an AMD processor 651948 001
51. e NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number HDHK 001 651948 001 RTC battery for use only on computer models equipped with an AMD processor 659940 001 External DVD RW Double Layer with SuperMulti Drive 670290 001 Intel Centrino Wireless N 2230 Combo Adapter 675794 001 Atheros AR9485 802 11b g n WiFi Adapter for use on all computer models 676521 001 1 TB 5400 rpm SATA 9 5 mm hard drive does not include hard drive bracket or hard drive connector cable NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 718432 001 Chapter 3 Illustrated parts catalog Spare part number Description 683802 001 500 GB 5400 rpm SATA 9 5 and 7 0 mm hard drive does not include hard drive bracket or hard drive connector cable NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 718432 001 690020 001 Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter 691739 001 2 GB memory module PC3L 12800 1600 MHz 691740 001 4 GB memory module PC3L 12800 1600 MHz 693374 001 8 GB memory module PC3L 12800 1600 MHz 700627 001 Intel Dual Core i5 3120M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 701943 001 HDMI to VGA adapter 708762 001 Intel Dual Core i5 3380M 2 90 GHz pro
52. e includes 4 rubber feet battery lock latch battery release latch and RJ 45 cover 720535 001 Display bezel 720536 001 Display panel cable includes webcam microphone module cable 720537 001 Power connector cable for use on all computer models equipped with a graphics subsystem with UMA memory 720538 001 Power connector cable for use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory 720539 001 Heat sink for use only on computer models equipped with the Intel HM77 chipset and a graphics subsystem with UMA memory includes replacement material 720540 001 Heat sink for use only on computer models equipped with the Intel HM77 chipset and a graphics subsystem with discrete memory includes replacement material 720541 001 Heat sink for use only on computer models equipped with the Intel HM87 chipset and a graphics subsystem with UMA memory includes replacement material 720542 001 Heat sink for use only on computer models equipped with the Intel HM87 chipset and a GeForce 750M graphics subsystem includes replacement material 720543 001 Fingerprint reader board includes bracket and cable 720544 001 Keyboard shield 720545 001 Hard Drive Hardware Kit includes hard drive bracket and hard drive connector cable 720547 001 Counterbalance weight 720548 001 Display hinge includes left and right hinges left and right hinge covers and left and right hinge brackets 720549 001 15 6 in Brig
53. e Solid state drive on page 44 Hard drive see Hard drive on page 47 Base enclosure see Base enclosure on page 55 System board see System board on page 66 88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Remove the front speakers 1 Release the front speaker cables from the clips 1 and routing channel built into the TouchPad 2 Remove the four Phillips PM2 5x6 2 screws 2 that secure the front speakers to the top cover 3 Remove the front speakers 3 Ey NOTE The front speakers includes four rubber isolators 4 These isolators are crucial to the performance of the front speakers Reverse this procedure to install the front speakers Component replacement procedures 89 TouchPad assembly 90 Description Spare part number TouchPad assembly includes TouchPad bracket TouchPad button board TouchPad and cables 722972 001 Before removing the TouchPad follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 43 and then remove the following components d e Solid state drive see Solid state drive on page 44 Hard drive see Hard dr
54. e cannot be connected to a USB port on an external device such as a USB hub e Be sure that the computer is connected to AC power before you begin creating the recovery media e The creation process can take up to an hour or more Do not interrupt the creation process e f necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 110 Creating recovery media and backups 107 Restore and recovery 108 There are several options for recovering your system Choose the method that best matches your situation and level of expertise If you need to restore your personal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Help and Support From the Start screen type h and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Mana
55. e keyboard shield 3 Z CAUTION When removing the keyboard shield make sure the keyboard cable and backlight cable are not damaged when being released through the opening in the keyboard shield The keyboard shield is available using spare part number 4 Partially open the computer 5 Insert a thin tool into the keyboard release hole in the memory module compartment and then press on the back of the keyboard until the keyboard disengages from the computer 6 Turn the computer right side up with the front toward you 7 Remove the two Phillips PM2 0x2 9 screws 1 that secure the keyboard to the top cover 8 Release the keyboard 2 by sliding it toward the TouchPad Component replacement procedures 97 9 Remove the keyboard 3 Reverse this procedure to install the keyboard 98 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 7 Using Setup Utility BIOS and System Diagnostics Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 Information abou
56. e power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 43 and then remove the following components Solid state drive see Solid state drive on page 44 b Hard drive see Hard drive on page 47 c Base enclosure see Base enclosure on page 55 d System board see System board on page 66 Remove the power button board 1 Detach the power button board cable 1 from the top cover The power button board cable is attached to the top cover with double sided tape 2 Remove the Phillips PM2 0x2 9 screw 2 that secures the power button board to the top cover 3 Release the clip 3 that secures the power button board to the top cover Component replacement procedures 93 4 Remove the power button board 4 Reverse this procedure to install the power button board 94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Keyboard Ey NOTE The keyboard spare part kit includes a keyboard cable For use in country region Keyboard with backlight includes backlight cable Spare part number For use only on computer models 720244 A41 For use only on computer models 720244 131 equipped with an Intel processor equipped with an Intel processor in Belgium in Portugal For use on all computer models 720244 DB1 For use only on co
57. e processor 1 and the heat sink section 2 that services it e Thermal paste is used on the graphics subsystem chip 3 and the heat sink section 4 that services it Component replacement procedures 75 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts oan l i Ito i Reverse this procedure to install the heat sink Processor Ef NOTE The processor spare part kit includes replacement thermal material Description Spare part number AMD A10 5750M 2 50 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 4 0 MB L2 713548 001 cache DDR3 quad core 35 W AMD A8 5550M 2 10 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 4 0 MB L2 cache 713551 001 DDR3 quad core 35 W AMD A6 5350M 2 90 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 1 0 MB L2 cache 713550 001 DDR3 dual core 35 W AMD A4 5150M 2 70 GHz processor turbo up to 3 30 GHz 1600 MHz FSB 1 0 MB L2 cache 713549 001 DDR3 dual core 35 W Intel Quad Core i7 4900MQ 2 80 GHz processor SC turbo up to 3 80 GHz 1600 MHz FSB 723523 001 8 0 MB L3 cache 47 W Intel Quad Core i7 4800MQ 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 723524 001 6 0 MB L3 cache 47 W Intel Quad Core i7 4702MQ 2 20 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 723522 001 6 0 MB L3 cache 37 W Component replacement procedures 77 78 Description Spare part number Intel Quad Core
58. e product name affixed to the front of 1 Product name the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product Service tag 19 20 Item Description Function 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Chapter 3 Illustrated parts catalog Computer major components Computer major components 21 22 Item Component Spare part number 1 Display assembly includes webcamera microphone module and wireless antenna cables 15 6 in BrightView FHD LED TouchScreen display assembly 720550 001 15 6 in BrightView HD LED TouchScreen display assembly 720549 001 15 6 in BrightView FHD LED non TouchScreen display assembly 720552 001 15 6 in BrightView HD LED non TouchScreen display assembly 720551 001 The subcomponents for the non TouchScreen display assembly are also available as spare part kits For more display assembly spare part information see Display assembly subcomponents on page 27 2 Top cover 720570 001 3 Power button board includes c
59. e the rear speakers 1 Disconnect the rear speaker cable 1 from the system board 2 Release the rear speaker cables from the clips 2 and routing channel built into the top cover 3 Remove the four Phillips PM2 5x6 2 screws 3 that secure the rear speakers to the top cover Component replacement procedures 85 4 Remove the rear speakers 4 Ef NOTE The rear speakers includes four rubber isolators 5 These isolators are crucial to the performance of the rear speakers Reverse this procedure to install the rear speakers 86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Fingerprint reader board Description Spare part number Fingerprint reader board includes bracket and cable 720543 001 Before removing the fingerprint reader board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 43 and then remove the following components Solid state drive see Solid state drive on page 44 b Hard drive see Hard drive on page 47 c Base enclosure see Base enclosure on page 55 d Base enclosure see Base enclosure on page 55 e Subwoofer see Sub
60. ee Help and Support From the Start screen type h and then select Help and Support 105 Creating recovery media and backups 106 Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system
61. elevision any compatible digital or audio component or a high speed HDMI device 4 USB 3 0 charging port Connects an optional USB device The USB 3 0 charging port can also charge select models of cell phones and MP3 players even when the computer is off NOTE A USB charging port also referred to as a USB powered port allows you to charge connected USB devices Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port 5 USB 3 0 port Connects optional USB 3 0 devices and provide enhanced USB power performance 6 Digital Media Card Reader Reads data from and writes data to digital memory cards such as Secure Digital SD Left side 15 16 Item Component Description 7 Hard drive light e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive 8 Power light e White The computer is on e Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity Chap
62. er e Mediatek MT7630E 802 1 1bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter e Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter e Realtek RTL8188EE 802 1 1bgn Wi Fi Adapter e Intel Centrino Wireless N 2230 Combo Adapter External media cards Chopter 1 Product description HP 2 in 1 multiformat Digital Media Reader Slot with push push technology uses the Realtek RTS5239 GR card reader controller Reads data from and writes data to digital memory cards such as Secure Digital SD Category Ports Description AC adapter HP Smart Audio in mono microphone audio out stereo headphone combo jack HDMI v1 4 supporting up to 1920x1080 60Hz RJ 45 Ethernet USB four USB 3 0 ports one USB 2 0 port Computer models equipped with an AMD processor Ni Computer models equipped with an Intel processor Ni Keyboard pointing devices Full size backlit island style keyboard with numeric keypad and DuraCoot Clickpad with image sensor Gesture support MultiTouch gestures enabled two finger scrolling and pinch zoom as default Taps enabled by default Support for Windows 8 modern trackpad Power requirements Support for the following AC adapters 90 W HP Smart AC adapter PFC 4 5 mm 65 W HP Smart AC adapter non PFC 4 5 mm 120 W HP Slim AC adapter PFC EM 4 5 mm 90 W HP Smart AC adapter PFC EM 4 5 mm 65 W H
63. ess device such as a WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off Lights 13 Item Component Description 4 Caps lock light On Caps lock is on which switches the keys to alll capital letters 5 Fingerprint reader light e White The fingerprint authentication was successful e Amber The fingerprint authentication failed TouchPad Q _ Item Component Description 1 TouchPad zone Moves the on screen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 14 Chapter 2 External component identification Left side TTY OSOD ltem Component Description 1 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Vents 2 Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 HDMI port Connects an optional video or audio device such as a high definition t
64. formation when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the b key the spacebar or the esc key 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows logo key again will return you to the previous screen 4 Action keys Execute frequently used system functions NOTE On select models the f5 action key turns the radiance backlight keyboard feature off or on 5 num Ik key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num lk has been enabled it can be used like an external numeric keypad 12 Chapter 2 External component identification Item Component Description 1 Power light e White The computer is on e Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Mute light e Amber Computer sound is off e Off Computer sound is on 3 Wireless light On An integrated wirel
65. ger to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to a previous point automatically created For more information and steps for using Windows System Restore see Help and Support From the Start screen type h and then select Help and Support If you want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 109 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 109 If you want to reset your computer using
66. h an Intel processor in Spain includes backlight cable and keyboard cable 720244 131 Keyboard with backlight for use only on computer models equipped with an Intel processor in Portugal includes backlight cable and keyboard cable g g Y 720244 141 Keyboard with backlight for use only on computer models equipped with an Intel processor in Turkey includes backlight cable and keyboard cable 720244 151 Keyboard with backlight for use only on computer models equipped with an Intel processor in Greece includes backlight cable and keyboard cable 720244 161 Keyboard with backlight for use on all computer models in Latin America includes backlight cable and keyboard cable 720244 171 Keyboard with backlight for use only on computer models equipped with an Intel processor in Saudi Arabia includes backlight cable and keyboard cable 720244 251 Keyboard with backlight for use only on computer models equipped with an Intel processor in Russia includes backlight cable and keyboard cable 720244 281 Keyboard with backlight for use only on computer models equipped with an Intel processor in Thailand includes backlight cable and keyboard cable 720244 291 Keyboard with backlight for use on all computer models in Japan includes backlight cable and keyboard cable 720244 A41 Keyboard with backlight for use only on computer models equipped with an Intel processor in Belgium includes backlight cable and keyboard cable 720244 AB1 Keyboard with backlight for use o
67. htView HD LED TouchScreen display assembly includes webcamera microphone module and wireless antenna cables 720550 001 15 6 in BrightView FHD LED TouchScreen display assembly includes webcamera microphone module and wireless antenna cables 720551 001 15 6 in BrightView HD LED non TouchScreen display assembly includes webcamera microphone module and wireless antenna cables 720552 001 15 6 in BrightView FHD LED non TouchScreen display assembly includes webcamera microphone module and wireless antenna cables Sequential part number listing 33 34 Spare part number Description 720553 001 Power button board includes cable 720554 001 Connector board for use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory includes 2 cables 720555 001 Service cover 720556 001 15 6 in BrightView HD LED non TouchScreen display panel 720557 001 15 6 in BrightView FHD LED non TouchScreen display panel 720559 001 Rubber Kit includes front and rear rubber feet and display bezel rubber screw covers 720560 001 Screw Kit 720561 001 Rear speakers includes cables and 4 rubber isolators 720562 001 Front speakers includes cables and 4 rubber isolators 720563 001 Subwoofer includes cable and 3 rubber isolators 720564 001 24 GB solid state drive for use only on computer models equipped with an Intel processor 720565 001 System boar
68. ions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 113 Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW Austria OVE Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE Italy IMQ Japan METI 3 The Netherlands KEMA Norway NEMKO The People s Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HOSVV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler
69. ipset the GeForce 720569 501 750M graphics subsystem and the Windows 8 Standard operating system Computer major components 23 24 Item Component Spare part number For use only on computer models equipped with the Intel HM87 chipset the GeForce 720569 001 750M graphics subsystem and the Linux operating system For use only on computer models equipped with the Intel HM87 chipset the GeForce 720566 601 740M graphics subsystem and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM87 chipset the GeForce 720566 501 740M graphics subsystem and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM87 chipset the GeForce 720566 001 740M graphics subsystem and the Linux operating system For use only on computer models equipped with the Intel HM87 chipset a graphics 720565 601 subsystem with UMA memory and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM87 chipset a graphics 720565 501 subsystem with UMA memory and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM87 chipset a graphics 720565 001 subsystem with UMA memory and the Linux operating system For use only on computer models equipped with the Intel HM77 chipset the GeForce 720567 601 740M graphics subsystem and the Windows 8 Professional
70. is type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 2 3 Press f1 1 while the computer boots eee Press and hold f11 as you press the power button Select Troubleshoot from the boot options menu Select HP Recovery Manager and follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 2 3 If possible back up all personal files Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer or Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer NOTE Ifthe computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 111 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order
71. itive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities Z CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity
72. ive on page 47 Base enclosure see Base enclosure on page 55 System board see System board on page 66 Front speakers see Front speakers on page 88 Remove the TouchPad 1 Remove the two Phillips PM2 0x2 9 screws 1 that secure the TouchPad bracket to the top cover Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 2 Remove the TouchPad bracket 2 3 Release the two pieces of grounding tape 1 that connect the TouchPad to the top cover 4 Remove the four Phillips PM2 5x2 5 broad head screws 2 that secure the TouchPad to the top cover NOTE The second and third screws include two rubber washers 3 These washers are crucial to the performance of the TouchPad 5 Lift the rear edge of the TouchPad 4 until it rests at an angle Component replacement procedures 91 6 Slide the TouchPad 5 toward the back of the top cover and then lift the TouchPad straight up and remove it Reverse this procedure to install the TouchPad 92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Power button board Description Spare part number Power button board includes cable 720553 001 Before removing the power button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect th
73. le battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery Ey NOTE The battery release latch automatically returns to its original position 3 Pivot the battery 2 upward 4 Remove the battery 3 from the computer Reverse this procedure to install the battery Component replacement procedures 43 Solid state drive y NOTE This section applies only to computer models equipped with an Intel processor Description Spare part number 24 GB solid state drive 720564 001 Before removing the solid state drive follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 43 Remove the solid state drive 1 Loosen the Phillips PM2 0x4 0 captive screw 1 that secures the service cover to the computer 2 Lift the rear edge of the service cover 2 and swing it up and forward until it disengages from the computer 3 Remove the
74. les with extreme care these cables tear easily Drive handling 38 CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Chapter 4 Removal and replacement procedures preliminary requirements Grounding guidelines Electrostatic discharge damage Electronic components are sens
75. lockwise 2 until you hear a click Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 2 Lift the processor 3 straight up and remove it y NOTE The gold triangle 4 on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor Reverse this procedure to install the processor Component replacement procedures 79 Connector board 80 Description Spare part number For use only on computer models equipped with an AMD processor 720579 001 For use only on computer models equipped with an Intel processor and a graphics subsystem with 723372 001 discrete memory For use only on computer models equipped with an Intel processor and a graphics subsystem with 720554 001 UMA memory Before removing the connector board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 43 and then remove the following components a Solid state drive see Solid state drive on page 44 b Hard drive see Hard drive on page 47 c Base enclosure see Base enclosure on page 55 Remove the connector board 1
76. mputer models 720244 251 in Canada equipped with an Intel processor in Russia For use only on computer models 720244 FL1 For use only on computer models 720244 171 equipped with an Intel processor equipped with an Intel processor in the Czech Republic and Slovakia in Saudi Arabia For use only on computer models 720244 DH1 For use only on computer models 720244 AD1 equipped with an Intel processor equipped with an Intel processor in Denmark Finland and Norway in South Korea For use only on computer models 720244 051 For use only on computer models 720244 071 equipped with an Intel processor equipped with an Intel processor in France in Spain For use only on computer models 720244 041 For use only on computer models 720244 BG1 equipped with an Intel processor equipped with an Intel processor in Germany in Switzerland For use only on computer models 720244 151 For use only on computer models 720244 AB1 equipped with an Intel processor equipped with an Intel processor in Greece in Taiwan For use only on computer models 720244 061 For use only on computer models 720244 281 equipped with an Intel processor in Italy equipped with an Intel processor in Thailand For use on all computer models in Japan 720244 291 For use only on computer models 720244 141 equipped with an Intel processor in Turkey For use on all computer models 720244 161 For use only on computer models 720244 031 in Latin America equipped with an Intel processor in the United Kingdom and
77. nal applications that were not originally installed on the system at the factory NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support Ey NOTE You may be prompted for your permission or password when using Refresh See Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Refresh your PC without affecting your files select Get started and then follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows f IMPORTANT This option does not provide backups of your information Before using this
78. nd replacement procedures for Authorized Service Provider parts 4 Remove the base enclosure Reverse this procedure to install the base enclosure Display assembly f NOTE The TouchScreen display assembly is spared only at the component level The non TouchScreen display assembly is spared at both the component and the subcomponent level For more display assembly spare part information see the individual removal subsections Description Spare part number 15 6 in BrightView FHD LED TouchScreen display assembly 720550 001 15 6 in BrightView HD LED TouchScreen display assembly 720549 001 15 6 in BrightView FHD LED non TouchScreen display assembly 720552 001 15 6 in BrightView HD LED non TouchScreen display assembly 720551 001 To remove the display assembly and access the display assembly subcomponents follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Component replacement procedures 57 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 43 and then remove the following components a Solid state drive see Solid state drive on page 44 b Hard drive see Hard drive on page 47 c Base enclosure see Base enclosure
79. ng workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment 40 Chapter 4 Removal and replacement procedures preliminary requirements Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with mo
80. nly on computer models equipped with an Intel processor in Taiwan includes backlight cable and keyboard cable 720244 AD1 Keyboard with backlight for use only on computer models equipped with an Intel processor in South Korea includes backlight cable and keyboard cable 720244 B31 Keyboard with backlight for use only on computer models equipped with an Intel processor in the Netherlands includes backlight cable and keyboard cable 720244 BG1 Keyboard with backlight for use only on computer models equipped with an Intel processor in Switzerland includes backlight cable and keyboard cable Chapter 3 Illustrated parts catalog Spare part number Description 720244 DB1 Keyboard with backlight for use on all computer models in Canada includes backlight cable and keyboard cable 720244 DH1 Keyboard with backlight for use only on computer models equipped with an Intel processor in Denmark Finland and Norway includes backlight cable and keyboard cable 720244 FL1 Keyboard with backlight for use only on computer models equipped with an Intel processor in the Czech Republic and Slovakia includes backlight cable and keyboard cable 720273 001 Webcam microphone module includes webcam microphone module cable and double sided adhesive 720532 001 Antenna Kit includes left and right wireless antenna cables and transceivers 720533 001 Display enclosure 720534 001 Base enclosur
81. ntel HM77 chipset and a 720540 001 graphics subsystem with discrete memory For use only on computer models equipped with the Intel HM77 chipset and a 720539 001 graphics subsystem with UMA memory 14 Fan includes cable 720235 001 15 Subwoofer includes cable and 3 isolators 720563 001 16 Front speakers include left and right front speakers 2 cables and 4 isolators 720562 001 17 Base enclosure includes 4 rubber feet battery lock latch battery release latch and 720534 001 RJ 45 cover Rubber Kit not illustrated includes front and rear rubber feet and display bezel 720559 001 rubber screw covers 18 RTC battery For use only on computer models equipped with an AMD processor 651948 001 For use only on computer models equipped with an Intel processor 718440 001 19 WLAN module Atheros AR9485 802 11b g n WiFi Adapter for use on all computer models 675794 001 Mediatek MT7630E 802 1 1bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter 710418 001 for use on all computer models Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter for use 690020 001 on all computer models Computer major components 25 26 Item Component Spare part number Realtek RTL8188EE 802 1 1bgn Wi Fi Adapter for use on all computer models 709848 001 Intel Centrino Wireless N 2230 Combo Adapter for use only on computer models 670290 001 equipped with an Intel processor 20 24 GB solid state drive for
82. ocessor turbo up to 3 10 GHz 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W AMD A6 5350M 2 90 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W AMD A4 5150M 2 70 GHz processor turbo up to 3 30 GHz 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W AMD processor Intel processor V V 2 Category Processors continued Chipset Description Intel Quad Core i7 4900MQ 2 80 GHz processor SC turbo up to 3 80 GHz 1600 MHz FSB 8 0 MB L3 cache 47 W Intel Quad Core i7 4800MQ 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 6 0 MB L3 cache 47 W Intel Quad Core i7 4702MQ 2 20 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 6 0 MB L3 cache 37 W Intel Quad Core i7 4700MQ 2 40 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 6 0 MB L3 cache 47 W Intel Dual Core i5 3380M 2 90 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3130M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3120M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W AMD A76M fusion controller hub Computer models Computer models equipped with an equipped with an AMD processor Intel processor y Chopter 1 Product description Intel HM87 Expres
83. omputer and then select User guides 10 Chapter 2 External component identification Buttons and speakers AS a Senne Meia set we gt miai m dame di ama oE Hi a a it oe ptt eA A tah ee AEE I T E EE ee ltem Component Description 1 Power button e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer Swipe from the right edge of the TouchPad or touch screen select models only to display the charms tap Search and then tap the search box In the search box type power select Settings and then select Power options or To learn more about your power settings from Start screen type p In the search box type power select Settings and then select Power options Buttons and speakers 11 Item Component Description 2 Speakers 2 Produce sound 3 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon Keys Item Component Description 1 esc key Reveals system in
84. operating system For use only on computer models equipped with the Intel HM77 chipset the GeForce 720567 501 740M graphics subsystem and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM77 chipset the GeForce 720567 001 740M graphics subsystem and the Linux operating system For use only on computer models equipped with the Intel HM77 chipset a graphics 720568 601 subsystem with UMA memory and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM77 chipset a graphics 720568 501 subsystem with UMA memory and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM77 chipset a graphics 720568 001 subsystem with UMA memory and the Linux operating system 12 Processor includes replacement thermal material AMD A10 5750M 2 50 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 4 0 713548 001 MB L2 cache DDR3 quad core 35 W AMD A8 5550M 2 10 GHz processor turbo up to 3 10 GHz 1600 MHz FSB 4 0 713551 001 MB L2 cache DDR3 quad core 35 W AMD A6 5350M 2 90 GHz processor turbo up to 3 50 GHz 1600 MHz FSB 1 0 713550 001 MB L2 cache DDR3 dual core 35 W AMD A4 5150M 2 70 GHz processor turbo up to 3 30 GHz 1600 MHz FSB 1 0 713549 001 MB L2 cache DDR3 dual core 35 W Intel Quad Core i7 4900MQ 2 80 GHz processor SC turbo up to 3 80 GHz 1600 723523 001 MHz FSB 8 0 MB L3 cache 47 W
85. option back up any personal information you wish to retain You can initiate this option by using the f1 1 key or from the Start screen To use the f1 1 key 1 Press f11 while the computer boots aes Press and hold f11 as you press the power button Select Troubleshoot from the boot options menu Select Reset your PC and then follow the on screen instructions Restore and recovery 109 To use the Start screen 1 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer fo its original factory state Using the HP Recovery media you created you can choose from one of the following recovery options e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re crea
86. placement procedures 67 68 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 43 and then remove the following components d e E NOTE Solid state drive see Solid state drive on page 44 Hard drive see Hard drive on page 47 Base enclosure see Base enclosure on page 55 Display assembly see Display assembly on page 57 Fan see Fan on page 65 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e Memory module see Memory module on page 49 e Heat sink see Heat sink on page 72 e Processor see Processor on page 77 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Remove the system board 1 Disconnect the following cables from the system board 1 Fingerprint reader board ribbon cable 2 Connector board cable 3 Connector board ribbon cable 4 Power connector cable 5 Display panel ribbon cable 6 Webcam microphone module cable 7 Wireless antenna cables Component replacement procedures 69 2 Disconnect the following cables from the system board 1 Rear speaker cable 2 Subwoofer cable 3 Front speaker cable 4 TouchPad ribbon cable 5 Keyboard ribbon cable 6 Power button board ribbon cable 70 Chapter 6 Removal and replacement procedures for Authorized Service
87. puter models in Europe 490371 021 For use only on computer models equipped with an Intel processor in India 490371 D61 For use only on computer models equipped with an Intel processor in Italy 490371 061 For use on all computer models in Japan 490371 291 For use on all computer models in North America 49037 1 001 For use only on computer models equipped with an Intel processor in Northwest Africa 49037 1 AR1 For use only on computer models equipped with an Intel processor in the People s Republic 490371 AA1 of China For use only on computer models equipped with an Intel processor in South Korea 490371 AD1 For use on all computer models in Switzerland 490371 111 For use only on computer models equipped with an Intel processor in Taiwan 490371 AB1 For use only on computer models equipped with an Intel processor in Thailand 49037 1 201 For use only on computer models equipped with an Intel processor in the United Kingdom 490371 031 and Singapore Screw Kit 720560 001 Miscellaneous parts 29 Sequential part number listing 30 Spare part number Description 49037 1 001 Power cord for use on all computer models in North America 3 pin black 1 83 m 490371 011 Power cord for use on all computer models in Australia 3 pin black 1 83 m 49037 1 021 Power cord for use on all computer models in Europe 3 pin black 1 83 m 490371 031 Power cord for use only on computer models equipped wi
88. rd drive see Hard drive on page 47 c Base enclosure see Base enclosure on page 55 d Display assembly see Display assembly on page 57 Component replacement procedures 65 Remove the fan 1 Disconnect the fan cable 1 from the system board 2 Remove the two Phillips PM2 5x4 5 screws 2 that secure the fan to the top cover 3 Remove the fan 3 Reverse this procedure to install the fan System board 27 NOTE The system board spare part kit includes replacement thermal material E y pare p p Description Spare part number For use only on computer models equipped with an AMD processor a graphics subsystem with 720578 601 discrete memory and the Windows 8 Professional operating system For use only on computer models equipped with an AMD processor a graphics subsystem with 720578 501 discrete memory and the Windows 8 Standard operating system For use only on computer models equipped with an AMD processor a graphics subsystem with 720578 001 discrete memory and the Linux operating system For use only on computer models equipped with an AMD processor a graphics subsystem with 720577 601 UMA memory and the Windows 8 Professional operating system For use only on computer models equipped with an AMD processor a graphics subsystem with 720577 501 UMA memory and the Windows 8 Standard operating system 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts De
89. s Chipset Intel HM77 Express Chipset Category Graphics Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Internal graphics V AMD Radeon HD 8650G graphics only on computer models equipped with an AMD A10 processor AMD Radeon HD 8550G graphics only on computer models equipped with an AMD A8 processor AMD Radeon HD 8450G graphics only on computer models equipped with an AMD A processor AMD Radeon HD 8350G graphics only on computer models equipped with an AMD A4 processor Switchable graphics AMD Radeon HD 8750M with 2048 GB of dedicated video memory 128 MBx16 DDR3 900 MHzx8PCs DDR3 1 GHz downgrade to DDR3 900MHz AMD Radeon HD 8750M HD 8650G dual graphics with AMD discrete graphics only on computer models equipped with an AMD A10 processor AMD Radeon HD 8750M HD 8550G dual graphics with AMD discrete graphics only on computer models equipped with an AMD A8 processor AMD Radeon HD 8750M HD 8450G dual graphics with AMD discrete graphics only on computer models equipped with an AMD A processor Support for HD decode DX11 and HDMI Support for PX5 5 4 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Graphics continued Internal graphics V e Intel HD Graphics 4600 on computer models equipped with a Quad Core processor e Intel HD
90. s running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type support and then select the HP Support Assistant app Click Updates and tune ups and then click Check for HP updates now Follow the on screen instructions bw oN At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ey NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instru
91. scription Spare part number For use only on computer models equipped with an AMD processor a graphics subsystem with 720577 001 UMA memory and the Linux operating system For use only on computer models equipped with the Intel HM87 chipset the GeForce 750M 720569 601 graphics subsystem and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM87 chipset the GeForce 750M 720569 501 graphics subsystem and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM87 chipset the GeForce 750M 720569 001 graphics subsystem and the Linux operating system For use only on computer models equipped with the Intel HM87 chipset the GeForce 740M 720566 601 graphics subsystem and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM87 chipset the GeForce 740M 720566 501 graphics subsystem and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM87 chipset the GeForce 740M 720566 001 graphics subsystem and the Linux operating system For use only on computer models equipped with the Intel HM87 chipset a graphics subsystem 720565 601 with UMA memory and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM87 chipset a graphics subsystem 720565 501 with UMA memory and the Windows 8 Standard operating
92. service cover 3 The service cover is available using spare part number 720555 001 4 Remove the two Phillips PM2 0x2 5 screws 1 that secure the solid state drive to the system board The solid state drive tilts up 44 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 5 Remove the solid state drive 2 by pulling the drive away from the slot at an angle NIL o Reverse this procedure to install the solid state drive WLAN module Description Spare part number Atheros AR9485 802 1 1b g n WiFi Adapter for use on all computer models 675794 001 Mediatek MT7630E 802 1 1bgn Wi Fi Adapter and Mediatek Bluetooth 4 0 Adapter for use on all 710418 001 computer models Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter for use on all 690020 001 computer models Realtek RTL8188EE 802 11bgn Wi Fi Adapter for use on all computer models 709848 001 Intel Centrino Wireless N 2230 Combo Adapter for use only on computer models equipped with 670290 001 an Intel processor Z CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Component replacement pro
93. software is installed on your computer from the Start screen right click using the mouse or swipe from the top of the TouchPad to reveal the apps and then select the All apps icon Finding your hardware and software information Display Item Component Description 1 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer 2 Internal microphones 2 Record sound 3 Webcam light On The webcam is in use 4 HP TrueVision HD Webcam Records video and takes still photographs Swipe from the right edge of the TouchPad or touch screen select models only to display the charms tap Search and then tap the search box Type c and then select CyberLink YouCam from the list of applications or From the Start screen type c and then select CyberLink YouCam from the list of applications 5 WLAN antennas 2 Send and receive wireless signals to communicate g with WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the Start screen type support select the HP Support Assistant app select My c
94. sor in Spain 720244 071 For use only on computer models equipped with an Intel processor in Switzerland 720244 BG1 For use only on computer models equipped with an Intel processor in Taiwan 720244 AB1 For use only on computer models equipped with an Intel processor in Thailand 720244 281 For use only on computer models equipped with an Intel processor in Turkey 720244 141 Chapter 3 Illustrated parts catalog Item Component Spare part number For use only on computer models equipped with an Intel processor 720244 031 in the United Kingdom and Singapore For use on all computer models in the United States 720244 001 Keyboard with pointing stick for use on all computer models in the United States 720242 001 includes pointing stick cable 5 Keyboard shield 720544 001 6a TouchPad assembly includes TouchPad bracket 6b TouchPad button board 722972 001 TouchPad and cables 7 Fingerprint reader board includes bracket and cable 720543 001 8 Rear speakers include left and right rear speakers 2 cables and 4 isolators 720561 001 9 Power connector cable For use on all computer models equipped with a graphics subsystem with 720537 001 UMA memory For use only on computer models equipped with an Intel processor and a graphics 720538 001 subsystem with discrete memory 10 Connector board includes 2 cables For use only on computer models equipped with an AMD processor 720579
95. ssisie naetarndeesielemiilndsiricenmileaelniedivadeninewallasiseianinesdalntlptitabvennduatsie want 99 Updating the BIOS sors crands avdeeotedasasrseaserecentiaesaeversratteta AE R NEE ETE E iE EEEN 99 Determining the BIOS version cccccesscecseeseceeeseeeeeeeenaeeeecnaeeeceseneeeeesseeeeesentaeeeenses 99 Downloading a BIOS Upddles 02cerasanwemenecandemh aeons 100 Using System Diagnostics ceeceeceeeececceceececeeeeeeeeseneeeeeceeeeeeeeeeeeeeeaaeeeaaaaueeeeseeeeeeeeeeeeeeeeaes 101 8 Specifications sisccxiucticinniouinininionenemmuneneincdiciminmamamnamees 102 Computer specifications ea ee ee en ee E eer eee E NEEE EE ee 102 15 6 inch display specifications 5 sratzonnocestacacoinu nseacatereniongnsneneraracancarntenginG tnaeenmeeaenanoian 103 vi Hard drive specificghionS 5 at e Apia gasicadyw ius iaieiiea EEE E EEEE E E E 104 9 Backing up restoring and recovering ccccsccccssccccscccescccsescccesscccessccescccseceseesceoees 105 Creating recovery media and backups 5 00 pracveaiisnougreennenseadyesdignayneiueelapneipeitaseiapansantensorateess 106 Creating HP Recovery media wisscsaeisvsisicontebaviiwi iss neunvcdunscudrieatdraenenateleasiiundulantantaiens 107 Restore and recovery iissa n EER G EEE E E E E E aa 108 Using Windows Refresh for quick and easy recovery ccceccceeeseeeesseeeeeeeeeeetseeeensns 109 Remove everything and reinstall Windows ccccceeseeeeeceeeeeeeneeeeeeenseeeseneeeentaes
96. st types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Grounding guidelines Al 5 Removal and replacement procedures for Customer Self Repair parts E NOTE The Customer Self Repair program is not available in all locations Installing a part not supported by the Customer SelfRepair program may void your warranty Check your warranty to determine if Customer Self Repair is supported in your location Component replacement procedures
97. system For use only on computer models equipped with the Intel HM87 chipset a graphics subsystem 720565 001 with UMA memory and the Linux operating system For use only on computer models equipped with the Intel HM77 chipset the GeForce 740M 720567 601 graphics subsystem and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM77 chipset the GeForce 740M 720567 501 graphics subsystem and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM77 chipset the GeForce 740M 720567 001 graphics subsystem and the Linux operating system For use only on computer models equipped with the Intel HM77 chipset a graphics subsystem 720568 601 with UMA memory and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM77 chipset a graphics subsystem 720568 501 with UMA memory and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM77 chipset a graphics subsystem 720568 001 with UMA memory and the Linux operating system Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Component re
98. system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive e Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required e To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD4RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e f your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wweontact us html If you use an external optical drive it must be connected directly to a USB port on the computer the driv
99. t how to navigate in Setup Utility BIOS is located at the bottom of the screen y NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter Starting Setup Utility BIOS 99 Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer i
100. tel HM77 chipset the GeForce 740M graphics subsystem and the Windows 8 Standard operating system includes replacement material 720567 601 System board for use only on computer models equipped with the Intel HM77 chipset the GeForce 740M graphics subsystem and the Windows 8 Professional operating system includes replacement material 720568 001 System board for use only on computer models equipped with the Intel HM77 chipset a graphics subsystem with UMA memory and the Linux operating system includes replacement material 720568 501 System board for use only on computer models equipped with the Intel HM77 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system includes replacement material Chapter 3 Illustrated parts catalog Spare part number 720568 601 Description System board for use only on computer models equipped with the Intel HM77 chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system includes replacement material 720569 001 System board for use only on computer models equipped with the Intel HM87 chipset the GeForce 750M graphics subsystem and the Linux operating system includes replacement material 720569 501 System board for use only on computer models equipped with the Intel HM87 chipset the GeForce 750M graphics subsystem and the Windows 8 Standard operating system includes replacement material 720569 601
101. tel processor and a graphics subsystem with discrete memory 4 Following the 1 through 8 sequence stamped into the heat sink loosen the eight Phillips PM2 0x11 0 captive screws 1 that secure the heat sink to the system board Component replacement procedures 73 5 Remove the heat sink 2 Eyf NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it oe f NOTE Steps 6 and 7 apply to computer models equipped with a graphics subsystem with UMA memory 6 Following the 1 through 4 sequence stamped into the heat sink loosen the four Phillips PM2 0x11 0 captive screws 1 that secure the heat sink to the system board 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 7 Remove the heat sink 2 E NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it r Fi EAL l Ef NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits e Thermal paste is used on th
102. ter 2 External component identification Right side OO 8 Item Component 1 Audio out headphone jack Audio in microphone jack Description Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support select the HP Support Assistant app select My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance 3 RJ 45 network jack Connects a network cable 4 RJ 45 network jack status light e White The network is connected e Amber Activity is occurring on the network 5 AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power 6 Power connector Connects an
103. th an Intel processor in the United Kingdom and Singapore 3 pin black 1 83 m 490371 061 Power cord for use only on computer models equipped with an Intel processor in Italy 3 pin black 1 83 m 49037 1 081 Power cord for use on all computer models in Denmark 3 pin black 1 83 m 490371 111 Power cord for use on all computer models in Switzerland 3 pin black 1 83 m 490371 201 Power cord for use only on computer models equipped with an Intel processor in Thailand 3 pin black 1 83 m 490371 291 Power cord for use on all computer models in Japan 3 pin black 1 83 m 490371 AA1 Power cord for use only on computer models equipped with an Intel processor in the People s Republic of China 3 pin black 1 83 m 49037 1 AB1 Power cord for use only on computer models equipped with an Intel processor in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use only on computer models equipped with an Intel processor in South Korea 3 pin black 1 83 m 490371 AR1 Power cord for use only on computer models equipped with an Intel processor in Northwest Africa 3 pin black 1 83 m 490371 D01 Power cord for use only on computer models equipped with an AMD processor in Argentina 3 pin black 1 83 m 49037 1 D61 Power cord for use only on computer models equipped with an Intel processor in India 3 pin black 1 83 m 634250 001 750 GB 5400 rpm SATA 9 5 mm hard drive does not include hard drive bracket or hard drive connector cabl
104. ting system 8 pointing device 7 ports 7 power requirements 7 processors 1 23 33 Index 117 product name 1 security 8 serviceability 8 solid state drive 5 video 6 wireless 6 product name 1 R rear speakers removal 85 spare part number 23 34 85 removal replacement procedures 42 52 right side components 17 RJ 45 network jack 17 RJ 45 network jack status light 17 RTC battery removal 52 spare part numbers 31 52 rubber feet removal 55 spare part number 55 Rubber Kit spare part number 25 34 25 30 S Screw Kit spare part number 29 34 security cable slot location 15 security product description 8 service considerations cables 38 connectors 38 plastic parts 37 service cover location 18 removal 44 spare part number 26 34 44 service tag 19 serviceability product description 8 solid state drive precautions 38 product description 5 removal 44 spare part number 26 28 34 44 118 Index speaker components 11 speakers location 12 18 removal 83 85 88 spare part numbers 23 25 34 83 85 88 specifications computer 102 display 103 hard drive 104 subwoofer location 18 removal 83 spare part number 25 34 83 system board removal 66 spare part numbers 23 34 35 66 T tools required 37 top cover spare part number 22 35 TouchPad assembly removal 90 spare part number 23 35 90 TouchPad button 14 TouchPad components 14 TouchPad zone 14 transporting guidelines 40
105. ting the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows Minimized Image Recovery What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer e Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e HP Recovery media must be used if the computer hard drive fails e To use the Factory Reset or System Recovery options you must use HP Recovery media e Ifthe HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wweontact_us html Ly IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain 110 Chapter 9 Backing up restoring and recovering Using the HP Recovery partition to recover a minimized image select models only The HP Recovery partition select models only allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive Th
106. woofer on page 83 Remove the fingerprint reader board 1 Release the ZIF connector 1 to which the fingerprint reader board ribbon cable is attached and then disconnect the fingerprint reader board ribbon cable from the system board Detach the fingerprint reader board ribbon cable 2 from the base enclosure The fingerprint reader board ribbon cable is attached to the top cover with double sided tape Remove the Phillips PM2 0x2 9 screw 3 that secures the fingerprint reader board bracket and board to the top cover Slide the fingerprint reader board bracket 4 to the left and then lift it straight up to remove it Component replacement procedures 87 5 Remove the fingerprint reader board 5 and cable Reverse this procedure to install the fingerprint reader board Front speakers Description Spare part number Front speakers include left and right front speakers 2 cables and 4 isolators 720562 001 Before removing the front speakers follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 1 2 3 4 a b c d Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 43 and then remove the following components Solid state drive se

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