Grandstream Networks GXV-3611_HD surveillance camera
Contents
1. 11 Alarm Triggered Events do not work in GSurf Please double check the Alarm Action on your GXV3501 3504 3601 3611 Login to the web GUI of the GXV3501 3504 3601 3611 go to the Motion Detection or Alarm Events page and make sure option Upload to Alarm Center is checked 12 It is recommended that you save your video files in different directories when using GSurf and GS_NVR GSurf and GS_NVR are different programs that have the ability to delete recorded video files lt is better to save video files in different directories when using GSurf and GS_NVR in the event that they automatically delete files that you might want to keep Firmware 1 0 4 6 Page 32 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera 13 How can I use a cell phone to watch the GXV3501 3504 3601 3611 video stream You must set the video resolution to QCIF to watch the GXV3501 3504 3611 video stream from acell phone Make sure to set the bit rate to 64kbps to ensure the best video quality 14 Why doesn t the IP address of the device reset when I click the Restore button on the Maintenance page The GXV3501 3504 3601 3611 could be installed in areas that are not easy to access For example it could be installed on the roof of a building or the ceiling of an office This makes it difficult to reinstall the device therefore the Restore function will not clear the IP address Press the RESET button on the device for at leas2. A eam Innovative IP Voice Grandstream Networks Inc GXV3611 User Manual GXV3611 Mini IP Dome Camera Safety Instructions These instructions are intended to assist users with the operation of the GXV3611 and also to instruct on how to avoid dangerous situations or damage to the device Warnings Serious injury or death may be caused if any of the warnings below are neglected Cautions Injury or damage to the equipment may occur if any of the following caution messages are neglected A A Warnings Follow these safeguards to prevent Cautions Follow these precautions to serious injury or death prevent potential injury or material damage A Warnings Input voltage should meet both the SELV Safety Extra Low Voltage and the Limited Power Source with DC 12V according to the IEC60950 1 standard Please refer to the technical specifications for more details Do not use a third party power adapter or power cord When the device is installed on the wall or ceiling make sure that it is firmly attached A Notice Make sure that the power supply voltage is correct before using the camera Do not drop the device or expose it to physical shock Do not expose the device to temperatures outside the range of 10 C to 60 C when the device is in operation Do not expose the device to damp wet conditions or high electromagnetism radiation To avoid heat accumulation make sure that your operating environment has proper ventilatio
3. Basic Settings gt DDNS 3 Enter the required Self Define DDNS Address information AAE NEE DDNS Active f you DDNS Account want to use DDNS please DDNS Password set this field to Enabled DDNS ISP Type Select STUN Server your DDNS ISP Type Self Define DDNS Address Self define the DDNS server instead of using DDNS ISP Type Site Name The DDNS name for your device DDNS Account DDNS Password The account and password from the DDNS Provider Firmware 1 0 4 6 Page 19 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera STUN Server f the device is behind a router a STUN server is needed to help penetrate the NAT 4 Click Save to save the changes You might need to reboot the device to apply all the changes GXV3611 SIP Page The GXV3611 has the ability to receive phone calls and make phone calls when an alarm event is triggered through motion detection or alarm input Register the GXV3611 to a SIP server to enable the product to make and receive phone calls To make outgoing phone calls out the user needs to configure the Phone List properly Register GXV3611 to a SIP Server 1 From the GXV3611 home page click Basic Settings gt SIP 2 Goto SIP Settings Tab General Phone Settings 3 General Phone Settings Registered Offline Registered The field shows the registration Unregister On Reboot status of the account with the SIP server Unregister On Rebo
4. Restart Click this button to restart the GXV3611 Restart the device Restart the device Restore Click this button to perform a Restore the device partial factory reset The IP address will Reset settings except IP address to factory default not be cleared Firmware Upgrade and Provisioning Items Upgrade via This field lets you choose the firmware upgrade method The GXV3611 supports HTTP HTTPS and TFTP Firmware Server Path 192 168 1 254 Firmware Server Path The IP address or domain name of the firmware server the location of the firmware files Automatic Upgrade Interval Enter the frequency in minutes in which the HTTP HTTPS TFTP server will be checked for new firmware upgrades or configuration changes Firmware 1 0 4 6 Page 23 of 34 Grandstream Networks Inc 09 2010 Firmware Upgrade and Provisioning Upgrade via HTTP Automatic Upgrade Interval Minutes 10080 i Automatic Upgrade GXV3611 Mini IP Dome Camera Automatic Upgrade The default setting is No Choose Yes to enable automatic HTTP HTTPS TFTP upgrade and provisioning When set to No the IP Camera will only perform a HT TP HTTPS TFITP upgrade and perform a configuration check once during the boot process Performing a firmware upgrade 1 Download the firmware package from http www grandsiream com firmware html 2 Unzip the firmware package and copy the files to the firmware upgra
5. Video Settings Preferred Video Codec The GXV3611 supports the H 264 video codec Resolution The higher the resolution is the better the video quality is and higher bandwidth is required COW e gt High Resolution QCIF CIF 2CIF D1 Bit Rate The number of bits that are Video Settings conveyed or processed per unit of time Preferred Video Codec H264 Maximum Frame Rate The video frame rate is adjustable based on network conditions Increasing the frame rate will Bit Rate 1024 kbps increase the amount of data significantly Resolution D1704 480 Maximum Frame Rate 30 fps therefore consuming more bandwidth Video will be impaired due to packet loss when Bit Rate Control CBR O VBR there is insufficient bandwidth frame Interval 30 Frame 1 100 Bit Rate Control Variable Bit rate VBR and Constant Bit Rate CBR Variable Bit Rate lf VBR is selected the codec varies the amount of output data per time segment VBR produces a better quality to space ratio The bits available are used to enable more flexibly and encode sound or video data more accurately with fewer bits used in less demanding passages and more bits used in difficult to encode passages Constant Bit Rate If CBR is selected the codec s output data is constant regardless of the input data The output bit rate is defined in Bit rate CBR is useful for streaming multimedia content on limited capacity channels It is ea
6. 2 Megapixel CMOS 1600H 1 4 CMOS 680H x 512V X 9I00V SEE E E ET Lens Type 1 3 4 2mm F1 8 Mega fixed 1 4 4 5m F 1 9 fixed focal length aaa ocal length changeable VGA changeable Minimum 0 05Lux at F1 2 Illumination ETENEE NAL E A EAEAN EEA AEE AE Video Compression H 264 JPEG Motion JPEG Max Video 1600x900 640x480 VGA Resolution 1280x720 320x240 QVGA 800x450 720x480 NTSC D1 640x360 352x240 NTSC CIF 480x270 176x112 NTSC QCIF 320x180 720x576 PAL D1 EPTZ 352x288 PAL CIF aaoo aooaa oao aooaa oao Speen ecb aaraa aaraa 1 2X144 PAL QCIF aaan Firmware 1 0 4 6 Page 8 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera eeeeerewnew ewe ewe ew ew ww ww ww ww ow 8 8 oe em wm em wm wm ww ww ww oe ow we we we ew we ow ww ow ww ow on we we we ee ww ow ow ww ow oo oo we we ee ee 30fps for VGA amp NTSC 25fps for PAL 20fps for 1600x900 30fps for 1280 x 720 800x450 640x360 480x270 320x180 Max Frame Rate in Max Resolution 1BNC voltage1 0Vp p resistance7 5 Video Output Audio Input wee ewe we ewe ew ew ew ew ew ew ew ew ew ew Ww ww ww ow ww oe ee oe oe we we ee oe ae ee ee eee ww ww ow oe we oe ee we ae oe ae ae ae ae ee a a ee ee TCP UDP IP RTP RTCP RTSP DHCP DDNS HTTP 3 5mm LINE IN ee HTTPS SMTP FTP SIP 10M 100M auto sensing RJ45 Network Port Yes Multi streaming rate for Previ
7. Click this option to reset the video brightness contrast and saturation to their factory default configuration Adjusts the rotation speed of the console Adjusts the image brightness Adjusts the image contrast Adjusts the image saturation Resize the image to fit into the window panel in the home scream Plays Stops the video Captures the image displayed and saves it to C GS_Capture default directory Records the video and saves it to C GS_Record default directory Toggles the sound On or Off Establishes two way audio Replays the saved video Configures the Save Location for captured images and recorded videos Note PTZ is not supported by GXV3611LL PTZ controls work when GXV3611HD is set to EPTZ GXV3611 System Page This page allows you to configure the system settings on GXV3611 Current System Time displays the current date and time 24h clock Firmware 1 0 4 6 Grandstream Networks Inc Current System Time Date Time Page 15 of 34 09 2010 GXV3611 Mini IP Dome Camera Set the System Time Update via NTP Server the camera will obtain the time from an NTP server Specify the NTP server s IP address or N Set the System Time host name And you Time Zone GMT Dublin Lisbon London Reykjavik can select your time zone from the drop down list or define your own time zone setting NOTE f using a host name for the NTP server a DNS server must be configured under B
8. inf from C WINDOWS system32 4 Why can t I access the GXV3501 3504 3601 3611 web configuration interface Q 1 Is your internet service down A 1 Connect a PC to the internet to test the connection Q 2 Are the PC and the device in different subnets A 2 Check the subnet mask and default gateway of the device and PC Q 3 Is there a conflict with another IP address A 3 Try to change the IP address of the device Q 4 Has the HTTP port been changed A 4 Contact the administrator of the device for more information 5 The GXV3501 3504 3601 GX V3601 GXV3611 web configuration page is not displayed correctly in Internet Explorer 8 In IE8 Compatibility View might need to be enabled for the GXV3501 3504 3601 3611 web configuration page to load properly To enable compatibility view open IE8 click Tools gt Compatibility View Setting and add the GXV3501 3504 3601 3611 web configuration pages to the Compatibility View Firmware 1 0 4 6 Page 31 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera 6 Why does IE indicate to install Grandstream Video Viewer add on after a firmware upgrade The add on was properly installed before the firmware upgrade process New firmware will often upgrade the add on as well To watch the live video stream you must install the newest version of the add on 7 Howdo you watch secondary video stream Login to the home page of the GXV3501 3504 3601 3611 web GUI clic
9. 40 1 IP address Subnet Mask Default Gateway IP address DNS Server 1 primary DNS Server 2 secondary These fields are set to zero by default Static IP addresses are recommended for the GXV3611 Firmware 1 0 4 6 Page 18 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera DNS Configuration There are two methods of DNS configuration on the GXV3611 DNS Configuration Obtain DNS Server Address Automatically 1 The GXV3611 can obtain the DNS Use the Following DNS Server Address server automatically Primary DNS Server 0 0 0 0 2 Users can configure their own secondary DNS Server 0 0 0 0 preferred DNS server HTTP Port The GXV3611 supports user configured HTTP http ports If the HTTP port is changed the HTTP Port s080 port number is needed to access the web GUI for instance http 192 168 1 168 8080 NOTE lf the HTTP Port is 80 when you add this device to GSurf or GS_NVR the RTSP port is 554 If the HTTP Port is changed when you add this device to GSurf or GS_ NVR please make sure the RTSP port number equals HTTP Port plus 2000 GXV3611 DDNS Page Dynamic DNS provides devices that have a variable often changing IP address with a well known hostname resolvable by network applications through standard DNS queries Set up DDNS 1 Apply for a domain name from your service provider Dynamic DNS Settings 2 Login to the web leat configuration page click DDNS ISP Type dyndns org
10. 3 gmail com 123 SSL Checked if the SMTP server requires a secure connection Firmware 1 0 4 6 Page 24 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera Test Email Account Settings Click the Test button to send a test email from the From E Mailto the To E Mail to make sure that SMTP is configured properly If the receiver can get the test email then the SMTP settings are ready to go GXV3611 FTP Page The FTP server is used to store video files if you configure the GXV3611 to record video and upload it to the FTP server when an alarm event or motion detection is triggered FIP Settings FTP Settings Enable FTP Enable FTP The default setting is No if you FTP Serer want the GXV3611 to upload the recorded video FIP Serer Port 21 to the FTP server when an alarm is triggered set this field to Yes AR FTP Server The IP address or hostname of Password the SMTP server ie ftp myserver com Path FTP Server Port The port that your FTP server is using User Name Password The user name and password required to log into your FTP server Path The directory in the FTP server where recorded video will be uploaded Test FTP Account Settings Click the Test button to upload a sample file to make sure that FTP is properly configured Valid DNS server is required for hostname Save Test GXV3611 Alarm Event Page The GXV3611 supports alarm inputs for example infrar
11. 3611 is a powerful solution for small to medium sized offices homes and storage facilities looking to safeguard their valuables Firmware 1 0 4 6 Page 5 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera Package Contents Items in the package e GXV3611 IP Camera e 12V DC power Adapter e Quick installation guide CO GXV3611 Power Adapter Quick Installation Guide Firmware 1 0 4 6 Page 6 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera Product Overview GXV3611 Overview ee 0 j GXV3611 Side View GXV3611 Sample Connection Diagram Connectors and cables PINs Alarm In connector and Alarm out connector AUDIO IN 3 5mm port for audio input devices microphone pickup and etc NETWORK 10 100 Switch LAN port for connecting to Ethernet The indicator will be steady for connection and flashing for network activity AUDIO OUT 3 5mm port for audio output devices speakers and etc Firmware 1 0 4 6 Page 7 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera DC 12V 12V DC power jack UL Certified POWER The indicator will be solid green if the power is on Ground wire used for grounding iI Cm Ree oS S Vall S Speaker QO Microphone 4 GXV3611 Key Features The table below lists the key features the GXV3611 Supports Features GXV3611 HD GXV3611 LL Image Sensor 1 3 2
12. 5 255 0 subnet mask of the GXV3611 LAN Default Gateway 192 168 40 1 LAN Default Gateway This field shows the i Disabled LAN default gateway of the GXV3611 aiiai Disconnected DDNS Status This field shows the status of DDNS Camera Type This section shows the Lens information of GXV3611 The Lens type information contains the brand name the size of image sensor Camera Type the resolution and so on Camera Type Aptina MT9D131 Pixels 1600 1200 Firmware 1 0 4 6 Page 22 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera GXV3611 User Management Page All current users will be list in the User List section of this page You can also add and remove users here Existing User Name The field Manage User lists all of the current users You Add NewUser can insert or remove users from User Name the list by click on the Add or User Password Add Update or Delete button Confirm User Password Privilege Administrator v User Name Password The Allow Anonymous Viewing 7 C Save user name and password required to login Privilege The privilege for the user to access to configuration page Allow Anonymous Login If Allow Anonymous Login is set to Yes no user name and password are required to login to the GXV3611 web configuration pages If you login anonymously you will not be able to change any settings GXV3611 Maintenance Page Server Maintenance
13. asic Settings gt Networking Update via NTP Server O Synchronize with Local Computer Set the Time Manually Keep Current Date and Time Synchronize with Local Computer sets the time from the clock on your computer Set the Time Manually this option allows you to manually set the time and date OSD Date Format set the format of date OSD Date Format on OSD OSD Date Format YYYY MM DD Device Name Setting This Device Name Setting field lets you configure the name Device Name of the GXV3611 which helps GSurf and GS_NVR to indentify the device when using GS_Search to search all the Grandstream network cameras or digit video cameras in the same subnet DI and DO Digital input and digital output DI and DO Normal open the circuit is by default open Digital input Normal Open the current state detected is Open unless an event triggers the device to close Digital output Normal Open the current state detected is Open the circuit Normal close the circuit is by default closed unless and event triggers the device to open the circuit On Screen Display OSD GXV3611 Video amp Audio Page OSD Text CHN1 OSD Position top l On Screen Display OSD Settings OSD Time Text The time stamp and eee 10 al channel name displayed on the screen OSD Color White x Display Time Fd Display Text E Firmware 1 0 4 6 Page 16 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera
14. cnconisaes 10 Minimum Recommended System Requirement cccccccccccccsccaeeeesseseseeseecceeceeeeeeeeeeeaeaeaenseeseseeeesees 11 Connec your rca ers rca e aE Ei OE E EE E E EE eaaa 11 Configuring the GXV3611 via Web Browset cssssesseseeceeceececeeeeceeeaaeseeseeeseseseeeeeeeeeeeeeeeeeeeeeeaaaaaaeegees 12 Access GXV3611 Web Configuration Menu wesscsciscasasesncsatccncecaccnanecesdsnvssichedeadconideeanendotecennndadenssenenducncee 12 Connect the Camera to DHCP Seriy eisene EE O E 12 Connect to the Camera using Statie UP ocidcesscossnsdcchnodossacadsaveeseadindtacndteinndsbeddataeusiwnadareausdlarossesduaboodeneouas 13 OV JONM Home WoD TOA Ss esis ea E 14 OY OE System Page a sess sese cea s tc paasanaenanossm ae Oae ia ip Onsen EA EE NOn ETADIR Aaaa esc 15 GXV3611 Video amp Audio Page cccccccccccccsstssssesssssssssceccecccccceceecsausanseseesssesseeesesececceseeeesensaneeseesess 16 GXV3611 Networking Page Assign an IP to GXV3611 oo cccsssseseesseeseeeeeeeceeeeeeeeeeeeaeeneesenses 18 GSV T DON Pa reticle covets satee E E N 19 GAVO SIPPO O n N 20 EPA EE A T e E E A A O E E E E E E 22 GXY SOLE User Management Page visasscstdsccassacccrnccussacicnouadieancndeiancnedanianeiesvsczoatensnauasudaaauannencansacadeaaeieds 23 GX V SOLE Maintenance Palb eave Gtnnnddmeatcheccossonahiasdedondendasnndiabineuanssinises 23 OO MEP PiE e E E O R E A E E 24 Oe e E E E E E E EE 25 iV SOULE Ail ari Eveni Pif C recess creep sete dead ennt
15. de server directory Upgrades are supported via TFTP HTTP and HTTPS 3 Log in to the Maintenance page of the GXV3611 Select the server type from the dropdown list under the Upgrade Via field Enter your server s root directory in the Firmware Server Path field 4 Reboot the GXV3611 to begin the firmware upgrade process GXV3611 SMTP Page The SMTP server is used to send out emails when an alarm event or motion detection is triggered The SMTP settings must be configured to make sure the alarm email is sent out properly SMTP Server Settings SMTP Server Settings Enable SMTP Checked to enable SMTP 5nable SMTP Fi SMTP Server The IP or hostname of the SMTP Server smtp gmail com SMTP server for example Ce en ee E smtp gmail com SMTP Server Port The port of the aaa xxxX gmail com SMTP server The GXV3611 supports port To E Mail address 1 YYY amail com 25 and SSL port 465 which is for SMTP ue ead ean amas with an encrypted connection From E Mail Address The email address that sends out the alarm email s User Name xXX gmail com To E Mail Address The email addresses that the alarm email s will be sent to You can have up to 3 emails configured To E Mail address 3 Password SSL E 1 Required Fields User Name Password The user name Valid DNS server is required for hostname and password required to log in to your SMTP server for example Gave rest 12
16. e image and upload it to the FTP center when an alarm is triggered Set up DI Alarm Time Schedule This section allows you to configure the time during which the GXV3611 will monitor the Alarm Input The GXV3611 not only can monitor your settings but also can take actions when the alarm is triggered Dropdown list for date Available time schedules DI Alarm me Schedule Date Start Time End Time Thursday 20 00 23 59 Tuesday 00 00 23 59 E Thursday 20 00 23 59 E F Check All Delete To add a schedule select the date from the dropdown list Start Time and End time and Click Add to add a new time schedule To delete a schedule check the schedule you would like to remove and click Delete Firmware 1 0 4 6 Page 27 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera How to connect an Alarm Output Equipment to GXV3611 Here is a sample connection diagram Connect the alarm output equipment to the GXV3611 by following the diagram below Set up Smoke Alarm Action The smoke alarm action is what the GXV3611 is going to do when build in smoke detector is triggered during the defined time period smoke Alarm Action the time schedule The GXV361 allows F Record Video From Pre Alarm 0 seconds to After Alarm 10 seconds multiple alarm actions PE E Alarm Output Upload to Alarm Center Email JPEG Set up Smoke Alarm Time Schedule This section allows you to con
17. ed detector smoke detector and so on Follow the steps to make Alarm Input work 1 Connect alarm input equipment to the GXV3611 2 Setup the alarm event time schedule 3 Configure the alarm actions which you would like the GXV3611 to take when alarm is triggered Note The smoke detector in the GXV 3611 mini dome camera is not intended to replace any smoke detector alarm system The smoke detector does not comply with the National Alarm and Signaling Code nor does it provide any form of visual or audible signal to alert the premises dwellers You must not replace any existing smoke alarm system with this product Firmware 1 0 4 6 Page 25 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera How Alarm Input and Alarm Output Work Alarm in is the alarm input port users are able to connect sensors such as infrared sensor smoke sensor or light sensor to it The detectable signal voltage range for alarm in is from 1 8V to 15 V NOTE Please do not connect a device that has a signal voltage that is higher than 15V this will damage the IP camera Internally the Alarm out uses relays as a switch 80VAC 2A users can connect devices such as alarm siren or alert light to this port Under normal circumstances the circuit is open When there is an alarm event the GXV3611 will close the circuit to trigger the alarm Connect Alarm Input Equipment to the GXV3611 Here are two sample connection diagrams Connect the alarm equipmen
18. encnenascaudscnntansauameudtasumncinidacencpedeteuesezceaedeseeane 25 GXVSOLT Motion Detection Pag x ssscsciciecensses condeosseass ceiesnassadenesdecennenoswhsmsesde EE ans NE OSEERE SSE a 29 GAVO System LOS accra scars c css as sacataesstaaaapansepanesscassoencacuacussnnidecaccnateepesacasencnauadecsanasatentactcnecsongncoiene 30 BOD agence tee EE NAE ETE E EAA E AEA A EA T E E A 31 Firmware 1 0 4 6 Page 4 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera Welcome The GXV3611 is a next generation mini IP dome camera for remote monitoring and surveillance over your LAN or internet The GXV3611 combines best in class IP video technology and SIP protocols for a robust IP surveillance solution The product features H 264 video streams with up to 30 frames per second in full D1 delivering rich image clarity at rapid transmission rates Integrated SIP can pass alarms to the PSTN mobile phones SIP IP phones SIP videophones and enables 2 way VolP communication The GXV3611 ensures ease of use integration and deployment with a multilingual graphical user interface The GXV3611 can be quickly installed and connected to your network and accessed from anywhere over the internet Grandstream s flexible video management software enables users to monitor multiple environments in one easy to use application The intuitive web interface lets users easily access manage view and record live video streams from the device The GXV
19. er 2 GHz e RAM 1 GB 4 GB recommended for larger systems e Support for DirectX 8 0 and above Connect your GXV3611 Using the Power adapter as power supply e Connect an RJ 45 cable to the NETWORK port of the GXV3611 e Connect the other end of the RJ 45 cable to your network or PC e Connect the power supply to the DC 12V power jack on the back of the GXV3611 e Connect the other end of the power supply to a wall outlet The POWER LED will turn solid green Using PoE as power supply e Connect an RJ 45 to the NETWORK port of GXV3611 e Connect the other end of the RJ 45 cable to a PoE switch The POWER indicator will turn solid green NOTE lf you are going to connect the device to a hub switch router please use a straight through cable Across over cable should be used if you are going to connect the device directly to a PC Firmware 1 0 4 6 Page 11 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera Configuring the GXV3611 via Web Browser The GXV3611 s embedded Web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow you to configure your IP camera through Microsoft Internet Explorer Access GXV3611 Web Configuration Menu Connect the Camera to DHCP server 1 Navigate your browser to http www grandstream com support gxv_series_surveillance general resources gs _ search zip Run the Grandstream GS_Search tool that you just downloaded Click on 228th button in ord
20. er to begin device detection The detected devices will appear in the Output field A GS Search Index Model Device Name IF HTTF Port 1 IFCAMERA 3601LL 172 18 28 192 Start Internet Explorer on your computer Enter device IP in the address bar of the browser Enter the administrator user name and password to access the Web Configuration Interface The default user name and password are both set to admin IE will indicate that This website wants to install the following add on GSViewerX cab from Grandstream Networks Inc Install this add on by following the instructions in IE 10 You will see the home page Firmware 1 0 4 6 Page 12 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera Connect to the Camera using Static IP lf the camera does not get response from DHCP server after 3 minutes it can be accessed by the default IP 192 168 1 168 1 Connect your PC to the same network as the GXV3611 2 Configure the IP address of your PC to 192 168 1 XXX 1 lt XXX lt 255 and configure the subnet mask to 255 255 255 0 3 Make sure that the device is turned on and connected to the network 4 Start Internet Explorer on your computer 5 Enter 192 168 1 168 in the address bar of the browser 6 Enter the administrator user name and password to access the Web Configuration Interface 7 The default user name and password are both set to admin 8 IE will indicate that Thi
21. eshooting Syslog Server The IP address or URL SystemLog Settings of System log server Syslog Server Syslog Level Select the device to report the log level Default is None The level is one of Debug Info Warning or Error Syslog Level Firmware 1 0 4 6 Page 30 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera IP VIDEO SURVEILLANCE FAQ 1 What is the default IP address of GXV3601 3501 3504 3611 Prior to firmware version 1 0 3 9 the IP address of GXV3501 3504 3601 3611 is 192 168 1 168 at the factory default settings You can perform a factory reset by pressing the RESET button on the device for 7 seconds Starting from firmware version 1 0 3 9 the default IP configuration is DHCP 2 Why can not view the live video stream in Microsoft Internet Explorer Please check whether the IE add on is installed correctly Once you log into the GXV3501 3504 3601 3611 s web interface Internet Explorer will indicate that This website wants to install to following add on GSViewer cab from Grandstream Networks Inc Please install this add on when prompted by IE 3 How do you manually uninstall the Grandstream video viewer add on for IE Please follow these steps to uninstall the add on 1 Delete the GSViewerx Control from C WINDOWS Downloaded Program Files directory 2 Delete GSNetClient dll GS_Replay exe GSViewerX ocx hi_h264dec_w dlll lik_ VoiceEngine_dll dil and GSViewerx
22. ew and Recording g Security password multi privilege login Power over 3 Standard IEEE 802 3af Class 3 00 Ethernet PoE l ee eee eee eae Ce ee Se eee Se eee ee ere eee SIP VoIP Support Yes Weight 0 438Kg 048Kg Dimension 138mm D 85 6mm H 138mm D 85 6mm H st 0 C 45 C 32 F 133 F Humidity 10 90 RH Temperature 0 C 45 C 32 F 133 F Humidity Humidity 10 90 RH pe ee es non condensing 4 Power Output 12VDC 1 5A Input a 100 240VAG SO 60HZ Compliance FCC Part 15 Subpart B Class B EN 55022 Class B EN 61000 3 2 EN 61000 3 3 EN 55024 EN 60950 1 C tick AS NZS CISPR 22 CISPR Firmware 1 0 4 6 Grandstream Networks Inc 09 2010 Output 12VDC 1 5A Input 100 240VAC 50 60Hz FCC Part 15 Subpart B Class B EN 55022 Class B EN 61000 3 2 EN 61000 3 3 EN 55024 EN 60950 1 C tick AS NZS CISPR 22 CISPR Page 9 of 34 GXV3611 Mini IP Dome Camera GXV3611 Lens Specification GXV3611 HD GXV3611 LL M12 1 3 2 Mega pixels 1 4 Focal Length 4 2 mm 4 5 mm Aperture D F View Angle Size 14x15 8mm 14x12 91mm Diameter x Length 1 x Length Firmware 1 0 4 6 Page 10 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera Installation Guide Minimum Recommended System Requirement e Windows 2000 Server Professional Windows XP Windows Vista e CPU Intel Pentium 4 or high
23. figure the time during which the GXV3611 will monitor the Smoke Alarm Input The GXV3611 not only can monitor your settings but also can take actions when the alarm is triggered Dropdown list for date Available time schedules Smoke Karm Time Schedule Date Start Time End Time Monday f 10 00 Add Tuesday 00 00 23 59 E Thursday 10 00 12 00 E E Check All Firmware 1 0 4 6 Page 28 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera GXV3611 Motion Detection Page The GXV3611 supports Motion Detection To utilize this feature please follow the below steps 1 Setup the motion detection monitored area 2 Configure the motion detection time schedule 3 Configure alarm action properly Setup Motion Detection Monitored Area Enable Motion Detection If this option is selected motion detection will be enabled If something somebody moves in the motion detection region an alarm will be triggered Show Motion Detection Regions If this option is selected the motion detection regions will be displayed on the screen with a white border WareHousel lt o gt Mon deat he mre ote PI 0B 4 2009 17 53 20 The white border for Motion Detection Regions NOTE If Upload to Alarm center is checked for Alarm Actions the white border will flash red when a motion detection alarm is triggered To Edit a Monitored Area 1 Inthe Select a Region dropdown list select Motion Detection Region Settina
24. fore booting up the GXV3501 3504 18 Port forwarding Two ports must be forwarded on your router to watch video from a GXV3501 38504 3601 3611 that is located on a private network from a PC in a public network The web port HTTP and the RTSP port Please make note that the RTSP port number changes according to the web port If the web port is 80 then the RTSP port is 554 If the web port is not 80 then Firmware 1 0 4 6 Page 33 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera the RTSP port equals the web port 2000 For example if the web port is 88 then the RTSP port will be 2088 19 Tested PC display adapters Display Adapter Test Result SiS 650 651 740 661 FX 741 760 Series Works normall Intel R 82945R Express Chipset Famil Works normall I UniChrome Pro IGP Works normall NIVDIA Geforce 7300GS Works normall SiS 661FX Works normall SiS Mirage Graphics Works normall SiS 661 Series Works normall Intel R G33 G31 Express Works normall SiS Mirage3 Graphics Works normall SiS 661FX GX Mirage Graphics Works normall S3 Graphics ProSavageDDR Microsoft Corporation Works normall XGI Velari Z7 Z9 Z9S V1 08 12 There is some delay when playing videos Intel 965 Express Chipset Family Works normally ATI Mobility Radeon X1300 Works normall Intel R G45 G43 Express Chipset Works normall Mobile Intel 965 Express Chipset Family Works normally Mobile Intel R 4 Series Express Chipset Famil Works normall M
25. k Play to watch the video stream To watch a secondary video stream right click on the video and select Secondary Stream on the pop up menu Try reinstalling the Grandstream Viewer add on for IE if you cannot see the video stream 8 Why is audio missing from the recorded video when an alarm is triggered Please double check whether the device has an audio input connected The GXV3504 has 4 audio input ports and one MIC IN port The GXV3501 has a MIC IN port for an audio input The GXV3601 3611 has a built in microphone and one MIC IN port for audio inputs 9 What is DDNS Is it important for IP surveillance product to have DDNS support DDNS is an acronym for Dynamic Domain Name Service It is important to choose an IP network camera that has DDNS support for dynamic IP addresses Chances are that the network has a dynamic IP address which changes with every log on A DDNS service makes sure that the camera s IP address always matches up to the current server address DDNS also allows for a website to be linked to the IP camera that is constantly updated with the correct information and has a reliable feed 10 Why is Windows Media Player unable to play the recorded videos files The GXV3501 3504 3601 3611 all use the H 264 video codec Windows Media Player may lack the proper H 264 decoder to play the recorded video Please download the Microsoft FFDShow H 264 decoder from http sourceforge net projects ffdshow tryout and install it
26. n Do not attempt to open disassemble or modify the device A few parts e g electrolytic capacitor of the equipment shall be replaced regularly according to their average life time The average life time varies from the differences between operating environments and usage history Regular maintenance checks are recommended for all users Please contact your dealer for more details A Notice The smoke detector in the GXV 3611 mini dome camera is not intended to replace any smoke Firmware 1 0 4 6 Page 2 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera detector alarm system The smoke detector does not comply with the National Alarm and Signaling Code nor does it provide any form of visual or audible signal to alert the premises dwellers You must not replace any existing smoke alarm system with this product Firmware 1 0 4 6 Page 3 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera Contents VC iN erat pesca scapes sec ea ausew E sancieceee acc E E E TE A 5 Pacae O IG asa saci ses a E E T T 6 yne ete OV C1 VIC W EE E E E E A EE E A E E E E E E E E 7 GAVO OVO NIO ca grasps rss EEE O E 7 GAV OIS ide VIEW mucsepaei anra a a E E 7 GXV3611 Sample Connection Diagram eeeesesessesssseseeeeererrersssssssssssssessterrerssresssssssssssseeeeeeeererreressee 7 OV OE Rey RCO oa ete E A E T EE E EEEE AE E A 8 GA VJGI Lens Se CIC AG ON oui csecsiaseiins urea nideezsnoucds E E ues tantdeerosicnede
27. obile Intel 945GM Express Chipset Famil Works normall Mobile intel 915GM GMS 910GML Express Chipset Works normally Famil Intel G45 G43 Express Chipset Works normally ATI Technologies RAGE XL PCI This display adapter cannot display videos Firmware 1 0 4 6 Page 34 of 34 Grandstream Networks Inc 09 2010
28. ot If it s checked the SIP user s registration information will be cleared from the server when the phone reboots 4 Enter the required information eae Account Name _ The field Account Name configures the SIP account SIP Server name Outbound Proxy SIP Server The SIP Servers IP address or Domain name Authenticate ID provided by your service provider Outbound Proxy The IP Authenticate Password STUN Server Stream Secondary Preferred Vocoder PCMU address or Domain name of the Register Expiration Second 3600 Outbound Proxy Media Gateway beal sip Por a or Session Border Controller local RTP Port p Used for firewall or NAT penetration in different network environments If the system detects a symmetric NAT STUN will not work ONLY outbound proxies can provide a solution for a symmetric NAT SIP User ID User account information provided by your service provider ITSP this is either an actual phone number or is formatted like one Authenticate ID The SIP service subscriber s Authenticate ID used for authentication It can be identical to or different from the SIP User ID Authenticate Password The SIP service subscriber s account password for the GXV to register to the SIP server of the ITSP Firmware 1 0 4 6 Page 20 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera STUN Server If the device is behind a router a STUN serve
29. r is needed to help penetrate the NAT Stream To choose between Primary and Secondary stream Preferred Vocoder To choose different Vocoder type Registration Expiration This parameter allows users to specify the time frequency in minutes in which the GXV refreshes its registration with the specified registrar The default interval is 60 minutes Local SIP Port This parameter defines the local SIP port used to listen and transmit The default value is 5060 Local RTP Port This parameter defines the local RIP RTCP port pair that is used to listen and transmit The default value is 5004 5 Click Save to save all the changes You need to restart the device to apply all changes SIP Open Door Settings Enable SIP open door This will close the DO connections in the back to close the circuit connected to it Key to open the door DI MF key to close the circuit Digits 0 9 only Delay lock time seconds This is the time in seconds that the circuit will remain closed when this function is triggered SIP Open Door Settings Eanble SIP Open Door Configure Phone List Page To make sure the GXV3611 can make phone calls to the number you preferred when alarm is triggered You need to add number to the phone list Steps to add phone number 1 From the GXV3611 home page click Basic Settings gt SIP 2 Goto Phone List Tab 3 Enter the Phone number and name click Add a Number to save all the changes 4 Numbers added
30. s aa tiia Enable Motion Detection 2 Click Edit oe 3 Click on the video drag and draw you Show Motion Detection Regions preferred area 0 Select a Region 4 Set the Sensitivity Click the Save button to save the sensitivity 50 Sensitivity NOTE The Sensitivity value varies from 0 to 100 The larger the value is the higher the So sensitivity i Button to save sensitivity Firmware 1 0 4 6 only Page 29 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera 5 Click Save to save the settings To Remove a Monitored Area 1 Inthe Select a Region dropdown list select the region you would like to remove 2 Click Remove 3 Click Save to save the changes Configure Motion Detection Time Schedule amp Alarm Actions This section allows you to configure the time during which the GXV3611 will monitor the motion detection The GXV3611 not only can monitor your settings but also can take actions when the alarm is triggered Monitored region Dropdown list for date Available time Motion Detection Time Schedule schedules Date Start Time End Time 00 00 23 59 0 Monday 00 00 23 59 E 1 Tuesday 00 00 23 59 E 3 Thursday 00 00 23 59 E F Check All Delete GXV3611 System Log This page is used to set up the system log server path and system log level Once they are correctly configured the device will send out system log messages to the system log server which will help perform troubl
31. s website wants to install the following add on GSViewerX cab from Grandstream Networks Inc Install this add on by following the instructions in IE 9 You will see the home page Firmware 1 0 4 6 Page 13 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camer GXV3611 Home Web Page 123 CONFIGURATION RPT aT EES a nai 5 7 nese PADOT ar O Arie 12 13 14 15 16 17 18 19 Figure2 Home web page of GXV3611 LL 123 CONFIGURATION MENU pen e Figure3 Home web page of GXV3611 HD Firmware 1 0 4 6 Page 14 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera ltems on GXV3611 Home Page 1 2 NOQA G 10 11 12 13 14 15 16 17 18 19 Motion Detection Alarm Event Smoke Alarm Control Console ZOOM FOCUS Default SPEED BRIGHTNESS CONTRAST SATURATION View Size Play Capture Record Sound Off On Talk Playback Config lf the motion detection alarm is triggered the indicator will flash red Click on the indicator to turn off the alarm If an alarm event is triggered the indicator will flash red Click on the indicator to turn off the alarm If an alarm event is triggered the indicator will flash red Click on the indicator to turn off the alarm PTZ Console controller PTZ device needs to be connected NOTE GXV3611 does not support zoom Adjusts the focus of images
32. sier to calculate required bandwidth as well as the required storage space using CBR Image Quality If Bit Rate Control is set to VBR Image quality needs to be configured The better the video quality is the higher the bit rate will be l frame Interval While streaming video over a network compression technologies are used to show the incremental difference between each frame l frames are used to help keep the video looking normal When intervals are shorter the video quality is higher but uses more bandwidth NOTE The users might need to configure the Primary Stream and Secondary Stream properly Sometimes the user might like to watch the live video stream from the web GUI in low resolution mode while recording a copy via GSurf GS_NVR in high resolution due to the limitation of internet bandwidth In this case for example primary stream can be configured to have better resolution and then the users can use primary stream to record while watching secondary video streams Audio Settings Preferred Audio Codec The GXV3611 supports up to 3 different Vocoder types a law PCMA u law PCMU and G 726 The audio can also be turned off by switching the setting to Disabled Firmware 1 0 4 6 Page 17 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera Audio Compression Audio compression is a form of data compression designed to reduce the size of audio files Usually the higher the A
33. t 6 seconds until you hear a beep to perform a factory reset of all parameters including the IP address 15 Why can t the live video stream be viewed using a mobile phone or GSurf after changing the HTTP Port of the device Make sure that the RTSP port of the device is set to 2000 plus the HTTP Port number For example if the HTTP port is 88 then the RTSP port of the device that you configured on GSurf mobile phone should be 2088 16 Some notes on using SD cards USB drives 1 The GXV3501 3504 3601 only supports FAT32 formatted USB drives 2 The GXV3501 3504 3601 support SD and SDHC 3 It takes 10 15 seconds to read SDHC and USB drives with large memory capacities Please wait 15 seconds to unplug the SD USB drive after you plug them into the device 4 If there are many files ie 1800 or more image batch files on the SD USB drive it can take up to 5 minutes to read them Please do not refresh the web interface at this time as the GXV3501 3504 will restart reading the SD USB drive Grandstream is currently working on a fix for this issue 17 Why is there a black flashing bar at the bottom of the video feed This can occur if the GXV3501 8504 does not recognize the standard of the connected camera If you experience this issue please restart the GXV3501 3504 The GXV3501 3504 will detect the standard of the connected camera and use it when the GXV3501 3504 boots up To avoid this make sure to connect analog cameras be
34. t to the GXV3611 by following the diagram below The infrared detector has its own power supply Alarm In The infrared detector has its own power supply Alarm In Alarm In 3 DC 12V Set up Alarm Actions An alarm action is what the GXV3611 is going to do when an alarm is triggered during the defined time period the time schedule The GXV3611 allows multiple alarm actions Firmware 1 0 4 6 Page 26 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera DI Alarm Action Record Video From Pre Alarm 6 seconds to After Alarm 10 seconds Voice Alarm to SIP Phone Alarm Output J Upload to Alarm Center Email JPEG Record Video If this option is selected the GXV3611 will record the video when an alarm is triggered You can enter the length of the video recording in seconds Voice Alarm to SIP Phone lf this option is selected the GXV3611 will make calls to the number listed in the Phone List page using the configured SIP account when an alarm is triggered To use this function the settings in S P page must be configured properly Alarm Output If this option is selected the alarm will output via the configured method equipment when it is triggered Upload to Alarm Center This option is an integrated feature with GSurf If this option is checked the GXV3611 will report the alarm event to GSurf Email JPEG f this option is selected the GXV3611 will capture th
35. to the system will be listed in this page Phone List Phone Number Remark Name Remove 123456789 John Smith E Check All Remove Note du must restart the device to apply the changes Available phone numbers Firmware 1 0 4 6 Page 21 of 34 Grandstream Networks Inc 09 2010 GXV3611 Mini IP Dome Camera NOTE With current firmware only the first phone number in the list will be called when an alarm is triggered GXV3611 Status Page System Statistics System Statistics lists hardware and software System Statistics information for example the part number the Product Model GXV3611HD software version about the GXV3611 Toe eee eee eee VIA Hardware Version This field contains the oe oe 96700001034 product s hardware information ee ee es cee Part Number This field contains the product Core Version 1 0 3 2 part number information Bootloader Version Bootloader code version ee cai number Firmware Version 1 0 46 Core Version Core code version number AAN las es Base Version Base code version number Firmware Version Firmware code version number System Up Time Since This field shows the system up time since the last reboot Network Status MAC Address The device ID in HEXADECIMAL format Network Status LAN IP Address This field shows the LAN IP icici Ses ees address of the GXV3611 LAN IP Address 192 168 40 191 LAN Subnet Mask This field shows the LAN AA 255 25
36. udio Settings audio compression is the better the audio Preferred Audio Codec PCMA l quality is Audio Compression 32 kbps Microphone Volume Speaker Volume GXV3611 has build in Microphone and ee eens G Speaker And this volume can be adjusted Se Valine 1 here Line In Switching between Internal and sane internal External microphone Line Out Internal Line Out Switching between Internal and External speaker Power Frequency this setting should Power Frequency match the power frequency used in the country to avoid flickering in the image And it is only available for GXV3611HD Power Frequency 50 Hz GXV3611 Networking Page Assign an IP to GXV3611 GXV3611 supports IP version 4 The IP address can set automatically via DHCP or a static IP address can be set manually To make GXV3611 work properly the user needs to set the DNS configuration properly For security purposes the user can also assign the GXV3611 an HTTP Port other than 80 IP Address Configuration The GXV3611 operates in two modes Dynamically Assigned via DHCP all the field values for the Static IP mode are not used The GXV311 acquires its IP address from the first IP Address Configuration U Dynamically Assigned via DHCP Statically Configured as DHCP server it discovers on its IP Address 192 168 40 191 LAN Statically Configured as configures all of the following fields Default Gateway 192 168
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