Elo Touch Solution ECMG2
Contents
1. Buyer assumes the risk and agrees to indemnify Seller against and hold Seller harmless from all liability relating to i assessing the suitability for Buyers intended use of the Products and of any system design or drawing and ii determining the compliance of Buyers use of the Products with applicable laws regulations codes and standards Buyer retains and accepts full responsibility for all warranty and other claims relating to or arising from Buyers products which include or incorporate Products or components manufactured or supplied by Seller Buyer is solely responsible for any and all representations and warranties regarding the Products made or authorized by Buyer Buyer will indemnify Seller and hold Seller harmless from any liability claims loss cost or expenses including reasonable attorneys fees attributable to Buyers products or representations or warranties concerning same User Guidel Computer Module e i SW602000 Rev A Page 19 of 20 Check out Elo s Website www elotouch com Get the latest e Product Information e Specifications e News on upcoming events e Press releases e Software drivers e TouchMonitor Newsletter Getting in Touch with Elo To find out more about Elo s extensive range of touch solutions visit our website at www elotouch com or simply call the office nearest you North America Latin America Europe Elo Touch Solutions Tel 786 923 0251 Tel 32 0 162. Elo Touch Solutions Interactive Digital Signage Computer Module For IDS 3201L 4201L 7001L SW602000 Rev A Copyright 2013 Elo Touch Solutions Inc All Rights Reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means including but not limited to electronic magnetic optical chemical manual or otherwise without prior written permission of Elo Touch Solutions Inc Disclaimer The information in this document is subject to change without notice Elo Touch Solutions Inc and its affiliates collectively Elo makes no representations or warranties with respect to the contents herein and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose Elo reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes Trademark Acknowledgments AccuTouch CarrollTouch Elo logo Elo Touch Solutions Elo TouchSystems IntelliTouch iTouch are trademarks of Elo and its Affiliates Windows is a trademark of Microsoft Corporation User Guidel Computer Module lp SW602000 Rev A Page 2 of 20 Table of Contents Chapter 1 Introduction ooo cece ceceececeeeeeeeeeeeteeeeeeteeteteeeeees 4 Chapter 2 Unpacking ccccccccccec
3. timing ranges specified for your touchmonitor on the Elo website www elotouch com Verify your Computer Module has the latest drivers Touch functionality doesn t work installed Refer to the Installing touch Software section for details The Computer Module does not respond when turning on the system Monitor display is dim Monitor display is blank Monitor displays an Out Of Range message Technical Assistance Visit www elotouch com go websupport for online self help Visit www elotouch com go contactsupport for technical support See this user manual s last page for worldwide technical support phone numbers Technical assistance for the Computer Module with Windows OS is also available on the computer in the Support Information section of the Systems Properties menu The Systems Properties menu can be accessed by 1 Right clicking the My Computer icon and selecting Properties from the drop down menu or 2 Click the Start button go to the Settings gt Control Panel menu and selecting the System icon User Guidel Computer Module e i SW602000 Rev A Page 11 of 20 Chapter 5 Safety amp Maintenance Safety To avoid risk of electric shock follow all safety notices and do not disassemble the touchmonitor or Computer Module They are not user serviceable The slots located on the sides and top of the touchmonitor case are for ventilation Do not block or insert anything inside t
4. 35 2100 301 Constitution Drive Fax 32 0 16 35 2101 F 931 012 Menlo Park CA 94025 ax 30579310124 elosales elotouch com www elotouch com ar Tel 800 ELO TOUCH Tel 800 557 1458 Tel 650 361 4800 Fax 650 361 4722 customerservice elotouch com Copyright 2013 Elo Touch Solutions Inc All rights reserved Asian Pacific Tel 81 45 478 2161 Fax 81 45 478 2180 www tps co jp User Guidel Computer Module SW602000 Rev A Page 20 of 20
5. ccecee cece eeceeeeeeeeeeeeeeeeeateeeeeeeeeas 5 Chapter 3 Computer Module Installation 0 0000 00 ee 6 Chapter 4 Technical SUppofrt 0 c ccc ee eteeeeeceeeeeeeetetteteees 11 Chapter 5 Safety amp Maintenance snseseneesesaeeeeerirneeererrreeeen 12 Chapter 6 Regulatory Information 0 0 0 0 17 Chapter 7 Warranty o cccccccccccecccccec ce ceeeeeeceeeeceeeeeeeeeeeeeeeeeateeeasenereas 19 User Guidel Computer Module il SW602000 Rev A Page 3 of 20 Chapter Introduction Product Description Interactive Digital Signage Computer Module Gen 2 is designed to slide into the bay on the rear of the Interactive Digital Signage Gen 2 touchmonitors without any effect on the monitor s form factor or requiring any extra cabling turning your Interactive Digital Signage TouchMonitor into an Interactive Digital Signage All In One TouchComputer Precautions Follow all warnings precautions and maintenance as recommended in this user s manual to maximize the life of your unit and prevent risks to user safety This manual contains information that is important for the proper setup and maintenance of the Computer Module Before setting up and powering on your new computer module read through this manual especially the Installation chapter User Guidel Computer Module e i SW602000 Rev A Page 4 of 20 Chapter 2 Unpacking Unpacking the The Digital Signage Computer Modu
6. delivered to Buyer Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship The warranty for the touchmonitors Computer Module and their components is 3 three years Seller makes no warranty regarding the model life of components Sellers suppliers may at any time and from time to time make changes in the components delivered as Products or components Buyer shall notify Seller in writing promptly and in no case later than thirty days after discovery of the failure of any Product to conform to the warranty set forth above shall describe in commercially reasonable detail in such notice the symptoms associated with such failure and shall provide to Seller the opportunity to inspect such Products as installed if possible The notice must be received by Seller during the Warranty Period for such product unless otherwise directed in writing by the Seller Within thirty days after submitting such notice Buyer shall package the allegedly defective Product in its original shipping carton s or a functional equivalent and shall ship to Seller at Buyers expense and risk Within a reasonable time after receipt of the allegedly defective Product and verification by Seller that the Product fails to meet the warranty set forth above Seller shall correct such failure by at Sellers options either i modifying or repairing the Product or ii replacing the Product Such modification repair or replacement and the retu
7. etermine that this equipment is causing the interference try to correct the interference by using one or more of the following measures i Move the digital device away from the affected receiver ii Reposition turn the digital device with respect to the affected receiver User Guidel Computer Module Sa e i SW602000 Rev A Page 17 of 20 iii Reorient the affected receiver s antenna iv Plug the digital device into a different AC outlet so the digital device and the receiver are on different branch circuits v Disconnect and remove any O cables that the digital device does not use Unterminated I O cables are a potential source of high RF emission levels vi Plug the digital device into only a grounded outlet receptacle Do not use AC adapter plugs Removing or cutting the line cord ground may in crease RF emission levels and may also present a lethal shock hazard to the user If you need additional help consult your dealer manufacturer or an experienced radio or television technician Ill Agency Certifications The following certifications and marks have been issued or declared for this Module Argentina S mark Australia C Tick Canada CUL Canada IC China RoHS Europe CE Taiwan BSMI Japan VCCI Korea KCC Mexico NOM United States FCC United States UL User Guidel Computer Module e i SW602000 Rev A Page 18 of 20 Chapter 7 Warranty Information Except as otherwise stated herein or in an order acknowledgment
8. he following User Interface will be presented System Recovery Tool ag Utilities WINPE Starts WINPE CMD Recover Starts recovering process Capture Starts capturing process Inject Injects additional languages Exit Info Launch Capturing Application successful 5 Click Recover gt Start Recovery Process User Guidel Computer Module e i UCH SW602000 Rev A Page 13 of 20 SOLUTIONS Recovers Image Information Press Embedded 05 Start Recovery Process to start windows POS Ready automated recovery or Exit Recovery _ Exit Recovery Process Process to exit automated recovery Windows 7 Professional Recovery Elapsed 00 00 00 Imaging percentage 00 Imaging Scan Imaging Progress 6 Once completed click Exit Recovery Process gt Exit The system will restart automatically Injecting the Languages For Windows 7 Only Windows 7 Professional only allows the use of one language at one time But you can use the Elo Touch Solutions language injection tool to update your language preference English is set as the default language but you can change this language to suit your preferences After the Elo logo shows up press F8 several times to enter Advanced Boot Options Select Repair your computer Click Next gt OK Shall not have password gt Click Elo Touch System Tool A WYN The following User Interface will be presented User Guidel Computer Mod
9. he ventilation slots Ensure that your installation is equipped to maintain the specified environmental conditions listed in the unit s specifications on the Elo Touch Solutions website www elotouch com Environmental conditions for transportation and storage Temperature Operating 0 C to 40 C Storage Transportation 20 C to 60 C Humidity non condensing Operating 20 to 80 Storage Transportation 10 to 90 Altitude Operating 0 to 3 000m Storage Transportation 0 to 12 192m Caution RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS Waste Electrical amp Electronic Equipment Directive WEEE This product should not be disposed of with household waste It should be deposited at a facility that enables recovery and recycling User Guidel Computer Module e i SW602000 Rev A Page 12 of 20 Operating System Recovery Windows 7 If for any reason the computer module operating system and software need to be recovered TO FACTORY SETTINGS using Elo recovery utility you can recover your system 1 When you turn on the computer module after the Elo logo shows up press F8 repeatedly to enter Advanced Boot Options 2 Select Repair your computer 3 Click Next gt OK Default is no password but once you create the new account or password please use new account or password to log in recovery environment gt Elo Touch System Tool 4 T
10. le Check that the following items are present and in good condition eComputer Module e User Guide Driver CD e Quick Install Guide ePC Box Cable Cover User Guidel Computer Module e i SW602000 Rev A Page 5 of 20 Chapter 3 Computer Module Installation Installation 1 Use a Phillips head screwdriver to remove the access cover plate on the back of the touchmonitor 2 Slide the Computer Module all the way into the bay until it snaps into place 3 Tighten the thumbscrews to secure the computer module inside the bay NOTE If any cables are connected to the computer module a cable security cover is included with the computer module kit Install it by attaching the mounting clip and bracket as shown in the user guide for the computer module and then fastening the thumbscrews on the cover COMPUTER MODULE SECURITY COVER User Guidel Computer Module e i TOUCH SW602000 Rev A Page 6 of 20 SOLUTIONS Connector Panel amp Interfaces i H USB X4 i mee HEADPHONE ETHERNET AUDIO LINE IN Touchmonitor amp Computer Module Connections 1 Once the Computer Module has been installed connect the AC power cable between the touchmonitor s POWER IN connector and the AC power source NOTE Computer Module can be installed when AC power cable is connected Hot pluggable Do not remove the computer module unless it is completely shut off 2 Make a
11. n will likely result in improper operation damage to the equipment or pose a fire hazard if the limitations are not followed There are no operator serviceable parts inside this equipment There are hazardous voltages generated by this equipment which constitute a safety hazard Service should be provided only by a qualified service technician Contact a qualified electrician or the manufacturer if there are questions about the installation prior to connecting the equipment to mains power Il Emissions and Immunity Information Notice to Users in the United States This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Notice to Users in Canada This equipment complies with the Class A limits for radio noise emissions from digital apparatus as established by the Radio Interference Regulations of Industrial Canada Notice to Users in the European Union Use only the provided power cords and interconnecting cabling provided with the equipment Substitution of provided cords and cabling may compromise electrical safety or CE Mark Certification for emissions or immunity a
12. ne PUTCO Pacii Time U5 amp Canada e Fi Automatically adjust clock for Daylight Seveng Tune Dne Time 4 December SUL fo Me Tu We Th Pi u i 3 4 S a J sou wWwoew Ss J HAERE 2 BABE SA SS l DA 2AM User Guidel Computer Module TOUCH SW602000 Rev A Page 9 of 20 SOLUTIONS Installing the Touchscreen Technology Software Drivers for Elo Computer Modules with Windows 7 Visit the Elo Touch Solutions website www elotouch com for e The latest touch driver versions e Additional touch driver information e Detailed touch driver installation guides e Touch drivers for other operating systems The Computer Module has the Elo Touch Driver already installed on the computer This touch driver along with the Computer Module driver pack will be available in the CD that ships with the computer module Operating System Setup No OS No Operating System No OS units will require an operating system to be installed on them Load your desired operating system onto the Computer Module The easiest way to do this will probably be using an image or recovery disk on a USB external DVD ROM drive connected to the Computer Module Cancel any attempts by your operating system to load drivers for the new USB device the Elo touchscreen it finds Once you have installed an OS image on your computer allow the system to automatically install all the available drivers You can download the latest Elo Touch Driver fr
13. ny desired connections to the Computer Module connector panel 3 Press the touchmonitor s power button 2 seconds to turn on the Computer Module User Guidel Computer Module e i SW602000 Rev A Page 7 of 20 Operating System Setup Windows 7 Operating Systems The initial setup of the operating system takes approximately 5 minutes Additional time might be needed for different touchcomputer hardware and operating system configurations You will need to plug in an external mouse and or keyboard into the Computer Module connector panel to execute these steps To set up the Windows 7 OS for the Computer Module turn on the touchcomputer and follow the instructions on the screen Selecting the Language Windows uses English as the default language in menus and dialog boxes You can change this wy to suit ie _ ky Windows 7 Professional United States and curre Enghsh United States X Ketboardiavout US z Choosing the computer name You will be prompted to enter the computer s name Choosing the Windows Update settings You will be prompted to select the Windows Update settings User Guidel Computer Module el TOUCH SW602000 Rev A Page 8 of 20 SOLUTIONS Selecting the Time Zone When the following window appears you can change the Computer Module s time zone date and time After making any changes click Next to finish Windows Setup completes the OS installation Review your time and date settings Time Zo
14. om the website mentioned above and proceed to install that driver on the computer or you can use the CD that ships with the computer module to access the touch driver and the computer module driver pack Installing the Touchscreen Technology Software Drivers for Elo Computer Modules with No OS Visit the Elo Touch Solutions website www elotouch com for e The latest versions of our touch drivers e Additional touch driver information e Detailed touch driver installation guides e Touch drivers for other operating systems Download and install the required touch driver from the Elo Touch Solutions website www elotouch com User Guidel Computer Module e i SW602000 Rev A Page 10 of 20 Chapter 4 Technical Support If you are experiencing trouble with your touchmonitor refer to the following suggestions If the problem persists please contact your local dealer or contact Elo Touch Solutions Customer Service Solutions to Common Problems Problem Suggested Troubleshooting Disconnect the AC power cable and verify that the Computer Module is properly installed Reconnect the AC power cable Use the OSD to increase the brightness Use the OSD to increase the contrast If the Power Status LED is blinking the monitor or Computer Module may be in SLEEP mode Press any key move the mouse touch the touchscreen to see if the image reappears Adjust your computer s resolution timing mode to be within the allowable
15. rn shipment of the Product with minimum insurance to Buyer shall be at Sellers expense Buyer shall bear the risk of loss or damage in transit and may insure the Product Buyer shall reimburse Seller for transportation cost incurred for Product returned but not found by Seller to be defective Modification or repair of Products may at Sellers option take place either at Sellers facilities or at Buyers premises If Seller is unable to modify repair or replace a Product to conform to the warranty set forth above then Seller shall at Sellers option either refund to Buyer or credit to Buyers account the purchase price of the Product less depreciation calculated on a straight line basis over Sellers stated Warranty Period These remedies shall be the Buyers exclusive remedies for breach of warranty Except for the express warranty set forth above seller grants no other warranties express or implied by statute or otherwise regarding the products their fitness for any purpose their quality their merchantability their non infringement or otherwise No employee of Seller or any other party is authorized to make any warranty for the goods other than the warranty set forth herein Sellers liability under the warranty shall be limited to a refund of the purchase price of the product In no event shall Seller be liable for the cost of procurement or installation of substitute goods by Buyer or for any special consequential indirect or incidental damages
16. s required by the following standards This Information Technology Equipment ITE is required to have a CE Mark on the Manufacturer s label which means that the equipment has been tested to the following Directives and Standards This equipment has been tested to the requirements for the CE Mark as required by EMC Directive 89 336 EEC indicated in European Standard EN 55022 Class A and the Low Voltage Directive 73 23 EEC as indicated in European Standard EN 60950 General Information to all Users This equipment generates uses and can radiate radio frequency energy If not installed and used according to this manual the equipment may cause interference with radio and television communications There is however no guarantee that interference will not occur in any particular installation due to site specific factors 1 In order to meet emission and immunity requirements the user must observe the following a Use only the provided I O cables to connect this digital device with any computer b To ensure compliance use only the provided manufacturer s approved line cord c The user is cautioned that changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment 2 If this equipment appears to cause interference with radio or television reception or any other device a Verify as an emission source by turning the equipment off and on If you d
17. ule e i UCH SW602000 Rev A Page 14 of 20 SOLUTIONS System Recovery Tool Recover Starts recovering process Capture Starts capturing process Inject Injects additional languages Exit Info Launch Capturing Application successful 5 Click Inject and the following window will pop out Select Language to Inject Selected Language IV Set Selected Language to Default UI Injected Language A Inject Selected Language Show Injected Languages Exit 6 Click the drop down list and select the preference language 7 Click Inject Selected Language 8 The following window will be presented User Guidel Computer Module el TOUCH sw602000 Rev A Page 15 of 20 SOLUTIONS ca X windows system32 cmd exe a A subdirectory or file D scratch already exists Deployment Image Servicing and Management tool Version 6 1 7600 16385 Image Version 6 1 7600 16385 Processing 1 of 1 ata packa e Microsoft Windows Cl ee Y 6 1 7600 16385 3 9 After the language package is installed correctly press any key to exit this window 10 Click Exit gt Exit gt Restart User Guidel Computer Module SW602000 Rev A Page 16 of 20 Chapter 6 Regulatory Information Electrical Safety Information Compliance is required with respect to the voltage frequency and current requirements indicated on the manufacturer s label Connection to a different power source than those specified herei
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