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HP Pavilion g6-2325sa

1. Item Description Spare part number e For use in Northwest Africa 699497 FP 1 Keyboards for Windows 8 with white finish e For use in the United States 699498 001 e For use in the United Kingdom 699498 031 e For use in Germany 699498 041 e For use in France 699498 05 1 e For use in Italy 699498 061 e For use in Spain 699498 071 e For use in Portugal 699498 131 e For use in Turkey 699498 141 e For use in Greece 699498 151 e For use in Latin America 699498 161 e For use in Saudi Arabia 699498 171 e For use in Russia 699498 25 1 e For use in Bulgaria 699498 261 e For use in Thailand 699498 281 e For use in Japan 699498 29 e For use in Europe 699498 A41 e For use in Taiwan 699498 AB 1 e For use in Korea 699498 AD 1 e For International use 699498 B31 e For use in Israel 699498 BB 1 e For use in Switzerland 699498 BG1 e For use in Canada 699498 DB1 e For use in the Netherlands 699498 DH1 e For use in the Czech Republic and Slovakia 699498 FL1 3 Top cover includes TouchPad board e Bright purple 681822 001 e Ruby red 68 1823 001 e Winter blue 681824 001 e Sparkling black 681825 001 e Linen white 685583 001 Computer major components 21 22 Item Description Spare part number 4 Power button board includes cable 683549 001 5 TouchPad LED board includes cable 68406
2. e To select an item press enter e To close a text box or return to the menu display press esc e To display additional navigation and selection information while Setup Utility is open press f1 ENWW Starting Setup Utility 91 Displaying system information 1 Start Setup Utility 2 Select the Main menu System information such as the system time and date and identification information about the computer is displayed 3 To exit Setup Utility without changing any settings use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Restoring factory default settings in Setup Utility Start Setup Utility Use the arrow keys to select Exit gt Load Setup Defaults and then press enter When the Setup Confirmation is displayed press enter YS p m To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter The Setup Utility factory settings take effect when the computer restarts Ey NOTE Your password security and language settings are not changed when you restore the factory settings Exiting Setup Utility e To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Saving Changes and then press enter e To exit Setup Utility without saving your changes from the current sess
3. 118 Index ENWW
4. Description Spare part number RTC battery includes cable and double sided tape 637193 001 Before removing the RTC battery follow these steps 1 oN OMS 9 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 41 Remove the service door see Service door on page 42 Remove the optical drive see Optical drive on page 43 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 Remove the top cover see Top cover on page 57 10 Remove the system board see System board on page 75 Remove the RTC battery 1 2 Turn the system board upside down with the front toward you Disconnect the RTC battery cable 1 from the system board Chapter 4 Removal and replacement procedures ENWW 3 Remove the RTC battery 2 from the system board The RTC battery is attached to the system board with double sided tape Reverse this procedure to install the RTC battery ENWW Component replacement procedures 79 Fan and heat sink y NOTE The fan and heat sink spare part kits include replacement
5. Carefully invert the TouchPad button board 1 Release the ZIF connector to which the TouchPad LED board cable is connected and then disconnect the TouchPad LED board cable 2 from the TouchPad button board 8 Lift the TouchPad button board away from the top cover 3 Reverse this procedure to install the TouchPad button board and cable TouchPad LED board Description Spare part number TouchPad LED board includes cable 684061 001 ENWW Component replacement procedures 65 Before removing the TouchPad LED board follow these steps 1 p OON p mop 9 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 41 Remove the service door see Service door on page 42 Remove the optical drive see Optical drive on page 43 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 Remove the top cover see Top cover on page 57 10 Remove the TouchPad button board see TouchPad button board on page 64 Remove the TouchPad LED board and cable We 2 3 4 Turn the top cover upside down with
6. controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Starting Setup Utility A Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f10 Using Setup Utility Changing the language of Setup Utility Start Setup Utility Use the arrow keys to select System Configuration gt Language and then press enter Use the arrow keys to select a language and then press enter When a confirmation prompt with your language selected is displayed press enter oe Se eS To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your change takes effect immediately Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad Navigation and selection are by keystroke e To choose a menu or a menu item use the arrow keys e To choose an item in a list or to toggle a field for example an Enable Disable field use either the arrow keys or f5 and f
7. ENWW Restore and recovery ENWW There are several options for recovering your system Choose the method that best matches your situation and level of expertise If you need to restore your personal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Help and Support From the Start screen type h and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to a previous point automatically created For more information and steps for using Windows System Restore see Help and Support From the Start screen type h and then select Help and Support If you want a quick and easy way to reco
8. indicated by the directional arrows on the keys press the num lock key ENWW Top 15 Keys Ubuntu Linux systems CHOGO MHOOOEOH fn key Operating system logo key Action keys Description Displays system information when pressed in combination with the esc key Displays the Operating system menu Execute frequently used system functions Operating system applications key Displays a shortcut menu for items beneath the cursor Component 1 R 3 0 5 Integrated numeric keypad 16 Chapter 2 External component identification Set at the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key ENWW Bottom a a F COSA i Component Description 1 Battery bay Holds the battery 2 E Battery release latch Releases the battery from the battery bay 3 Vents 5 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 T Keyboard access optical disk drive ODD solid state drive SSD hard drive bay wireless compartment and memory module compartment The service door provides access to the keyboard ODD SSD hard
9. 001 593554 001 Battery 6 cell 2 20 Ah 47 Wh Battery 6 cell 2 55 Ah 55 Wh 622643 001 320 GB 5400 rpm hard drive 633252 001 750 GB 7200 rpm hard drive 634250 001 634925 001 750 GB 5400 rpm hard drive 500 GB 7200 rpm hard drive 637193 001 RTC battery includes mounting adhesive 641369 001 4 GB PC3 12800 1600 MHz memory module 645193 001 652972 001 320 GB 5400 rpm hard drive 2 GB PC3 12800 1600 MHz memory module 664662 001 Intel Pentium B960 processor 2 20 GHz 1333 MHz 2 MB L3 cache dual core 35 W includes replacement thermal material 669299 001 500 GB 5400 rpm hard drive 669300 001 640 GB 5400 rpm hard drive 670290 001 675794 001 WLAN Intel Centrino Wireless N 2230 802 11b g n 2x2 WiFi and Bluetooth Combo Adapter Qualcomm Atheros AR9485 802 11b g n 1x1 WiFi Adapter select models only 28 Chapter 3 Illustrated parts catalog ENWW Spare part Description number 676359 001 Intel Core i5 2450M processor 2 50 GHz turbo up to 3 10 GHz 1333 MHz 3 MB L3 cache dual core 35 W includes replacement thermal material 676521 001 1 TB 5400 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 676785 001 Pentium B970 processor 2 3 GHz 1333 MHz 2 MB L3 cache dual core 35 W 677152 001 Intel Core i3 2370M
10. 600 KB sec 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 4X DVD RW 10 800 KB sec 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec Transfer mode Multiword DMA Mode DVD RW and CD RW SuperMulti Double Layer Combo Drive specifications 99 Blu ray Disc ROM and DVD R RW SuperMulti Double Layer Drive specifications 100 Applicable disc Read Write BD ROM BD ROM DL BD R BD R DL BD RE BD RE DL DVD ROM DVD R DVD R DL DVD RW DVD R DVD R DL DVD RW DVD RAM Ver 2 CD DA CD ROM mode 1 and mode 2 CD ROM XA mode 2 form 1 and form 2 Photo CD single and multiple sessions CD Extra CD R CD RW and CD TEXT DVD RAM Ver 2 DVD R DVD R CD R and CD ROM Random access time BD lt 230 ms DVD lt 180 ms CD lt 180 ms Cache buffer 4 5 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec AX BD 18 000 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec AX DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec AX DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec 1X BD ROM 4 500 KB sec 1X BD R read 4 500 KB sec 1X BD RE read 4 500 KB sec Transfer mode Chapter 7 Specifications Multiword DMA Mode ENWW Backing up restoring and recovering Windows 8 Your computer includes too
11. 80 spare part number 80 feet locations 40 spare part number 40 fn key identifying 15 16 Index 115 G graphics product description 2 grounding guidelines 35 guidelines equipment 38 grounding 35 packaging 37 transporting 37 workstation 37 H hard drive precautions 35 product description 2 removal 45 spare part numbers 24 26 45 specifications 98 hard drive bay identifying 17 Hard Drive Hardware Kit spare part number 26 45 hard drive light 6 HDMI port identifying 8 heat sink removal 80 spare part numbers 29 30 33 80 heat sink assembly spare partnumber 23 hinge removal 72 spare part number 67 hinge cover spare part number 67 HP Recovery Manager 105 correcting boot problems 106 starting 106 HP Recovery media creating 102 recovery 106 HP Recovery partition 106 recovery 105 removing 106 l integrated webcam light identifying 10 internal microphone identifying 10 116 Index J jack audio in microphone 8 audio out headphone 9 jacks network 8 RJ 45 network 8 K key components 16 keyboard product description 4 removal 52 spare part numbers 20 52 keys action esc 15 fn 15 16 Operating system applications 16 Operating system logo 16 15 16 L latch battery release 17 lights AC adapter 6 caps lock 12 hard drive 6 mute 12 optical drive 6 power 6 TouchPad 11 12 webcam 10 wireless 12 M mass storage device precautions 35 removal 45 spare partnumbers 45 mass sto
12. Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions ENWW Restore and recovery 107 9 Backing up restoring and recovering Ubuntu Linux Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Performing a system recovery The Deja Dup Restore Tool allows you to repair or restore the computer to its original factory state You can create an image restore DVD using a DVD RW optical drive You can also create a restore image on a USB storage device Z CAUTION Using Restore completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and programs and drivers that were installed at the factory Software drivers and updates not installed at the factory must be manually reinstalled Personal files must be restored from a backup Ey NOTE HP recommends that you create the image restore in the event of a system failure Creating the restore DVDs The restore creation software creates a set of system restore discs using blank writable DVDs DVD R or DVD R HP recommends using blank DVD R discs fr
13. When select the date of the files to be restored and then click Forward Select the location and folder where the files are to be restored and then click Forward Follow the instructions on the screen Click Restore to start restoring the files or click Cancel to cancel the operation Ey NOTE You may also back up to cloud storage services provided by various companies For a small fee they will keep your backup for you A cloud service is recommended since it is an easy way to keep your backups off site and safe Chapter 9 Backing up restoring and recovering Ubuntu Linux ENWW 10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac or from 220 to 240 V ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a m
14. board and cable see Power button board on page 62 TouchPad button board and cable see TouchPad button board on page 64 TouchPad LED board and cable see TouchPad LED board on page 65 Speakers and cable see Speakers on page 61 Component replacement procedures 57 Remove the top cover 1 Disconnect these cables from the system board 1 Power button board ZIF cable 2 Speaker cable 3 TouchPad button board ZIF cable 2 Remove the following screws under the keyboard 1 Five PM 2 5 x 4 0 2 One PM 2 5 x 6 5 Ef NOTE This screw 2 also secures the speaker underneath the top cover 3 Close the computer 58 Chapter 4 Removal and replacement procedures ENWW 4 Turn the computer upside down with the front toward you 5 Remove the following Nine PM 2 5 x 6 5 screws that secure the top cover to the computer H l a oli ee ee li D 4 a Y j a a i e a a a a m ee Turn the computer right side up with the front toward you Open the computer Lift the front edge of the top cover 1 until the left and right sides disengage from the base enclosure 9 Remove the top cover 2 ENWW Component replacement procedures 59 Reverse this procedure to install the top cover 60 Chapter 4 Removal and replacement procedures ENWW Speakers ENWW Description Spare
15. camera 640x480 by 24 frames per second fixed angle no tilt with activity light and single digital microphone Audio High definition audio supports Microsoft Premium requirements with HP Altec Lansing speakers 2 SRS Premium Sound technology Ethernet Integrated 10 100 network interface card NIC Wireless Integrated wireless local area network WLAN options by way of wireless module Customer accessible Two WLAN antennas built into display assembly Support for Intel Wireless Display and Wireless Music Support for the following WLAN formats e Intel Centrino Wireless N 2230 802 11b g n 2x2 WiFi and Bluetooth Combination Adapter e Atheros HB125 802 11b g n 1x1 WiFi Adapter select models only e Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 combination adapter select models only e Ralink RT5390R 802 11 b g n 1x1 WiFi select models only 4 Category External media card Description HP MultiFormat Digital Media Reader supports the following digital card formats e MultiMediaCard MMC e Secure Digital SD Memory Card e Secure Digital High Capacity SDHC Memory Card e Secure Digital Extended Capacity SDXC Memory Card Internal card Ports Keyboard pointing devices One half size Mini Card slot for WLAN Audio in digital microphone Audio out stereo headphone e HDMI version 1 4 supporting up to 1920x1200 60Hz 24 bits per pixel bpp e HP Smart AC power ada
16. door on page 42 Remove the optical drive see Optical drive on page 43 Nou A Remove the hard drive see Hard drive on page 45 Component replacement procedures 73 8 Remove the keyboard see Keyboard on page 52 9 Remove the top cover see Top cover on page 57 Remove the USB board 1 If not released already release the ZIF connector 1 to which the USB board cable is connected and then disconnect the USB board cable from the system board 2 Pry the clip 2 that secures the USB board to the base enclosure 3 Remove the USB board and cable by lifting straight up 3 Reverse this procedure to install the USB board Power connector Description Spare part number Power connector includes cable 682744 001 Before removing the power connector cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the service door see Service door on page 42 74 Chapter 4 Removal and replacement procedures ENWW Remove the optical drive see Optical drive on page 43 Remove the hard dr
17. drive see Optical drive on page 43 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 Remove the top cover see Top cover on page 57 Remove the display assembly 1 Disconnect the display panel cable 1 from the system board Component replacement procedures 67 2 Release the wireless antenna cables 2 from the clips and the opening in the base enclosure f NOTE It may be necessary to release the USB board ZIF cable to remove the wireless antenna cables Z CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components Remove the four PM 2 5 x 6 0 screws 1 that secure the display assembly to the computer Remove the display assembly by lifting straight up 2 68 Chapter 4 Removal and replacement procedures ENWW 5 If it is necessary to replace the display bezel or any of the display assembly sub components a Remove the plastic screw covers 1 and the two PM 2 5 x 3 5 screws 2 that secure the display bezel to the display assembly b Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure c Remove the display bezel 4 ENWW Component replacement procedures 69 6 If it is necessary to
18. drive bay wireless compartment and memory module compartment CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact customer support through Help and Support ENWW Bottom 17 3 Illustrated parts catalog Serial number location When ordering parts or requesting information provide the computer serial number and model number located in the battery bay of the computer o Serial XXXXXXXX WIT Product XXXXXXXX Warranty ly lyby Model XOOOOKX Component Description 1 Product name The name affixed to the front of the computer 2 Serial number s n An alphanumeric identifier that is unique to each product 3 Product number This number provides specific information about the product s hardware components The product number helps a service technician to determine what components and parts are needed 4 Warranty period The duration of the warranty period for the computer 5 Model description select models only An alphanumeric identifier used to locate documents drivers and support for the computer 18 Chapter 3 Illustrated parts catalog ENWW Computer major components ENWW Computer ma
19. este enc te hace na al a te he ot Pela aad eatin het 83 PrOCESSOT sinsscrcasauancsanaces aeectanendmancpanadiensayadape sania speecttanlduandneteraatanonamnpiinianienyienteats 84 Optical drive cable oe coeds nssmiesensbastnasienlndsnnartlnswobtwanarenbeindaanecehnraserehiGuateingslslaeagnvinltaalnias 86 5 Using Setup Utility BIOS and System Diagnostics Windows 8 sscccscscccessccssccescees 88 Starting Setup Utility BIOS eiennenn nanea neiaa EEEa aa a 88 Updating the BIOS rasa pecans assess n a EE E EN 88 Determining the BIOS version cncsssscscesaveesawinlauesaiviaiedncaunaaaiequnwnlataaiiondednndacaiairndatindasiait 88 Downloading a BIOS updote ance nicucs pcanebuionedieon nisdnneatbanndaceminanMaanivasajdutaiteanecnnnmpasacsnes 89 Using System DidQnostics eseria snra eini E EEEE E EE a TE EO RES 90 6 Using Setup Utility BIOS and System Diagnostics Ubuntu Linux esssossosssssessossossossos 91 Starting Setup Ny sarunen eei E i E NEE N E E ERE eeu 91 Using Setup Utility soriire i a 91 Changing the language of Setup Utility 0 0 0 0 ceeeeeeccecceeseeeeeeseeeeenseeeeestseeenseeesenteeeees 91 Navigating and selecting in Setup Utility a iscssssssisacegsatdbervtenteaead carienneiaeesserneaverecruues 91 Displaying system information xs jopns bs ddaccnss cient sou sceiuiie siibaawhteios nana edanied ceneanlesaendcebiamedai 92 Restoring factory default settings in Setup Utility cecceceesceeceeseeeeeeeeneeeesteeeees
20. first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 41 Remove the service door see Service door on page 42 Remove the optical drive see Optical drive on page 43 Remove the hard drive see Hard drive on page 45 oN O UW A Remove the keyboard see Keyboard on page 52 9 Remove the top cover see Top cover on page 57 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e Memory module see Memory module on page 47 e RTC battery see RTC battery on page 78 e Fan and heat sink see Fan and heat sink on page 80 e PCH heat sink see PCH heat sink on page 83 e Processor see Processor on page 84 Chapter 4 Removal and replacement procedures ENWW Remove the system board 1 Disconnect the following cables from the system board 1 Display panel cable 2 Optical drive cable 3 USB board cable 4 Power connector cable 2 Remove the PM 2 5 x 4 5 screw 1 that secures the system board to the base enclosure 3 Lift the right side of the system board 2 until it rests at an angle 4 Remove the system board 3 by sliding it up and to the right at an angle Reverse this procedure to install the system board ENWW Component replacement procedures 77 78 RTC battery
21. from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 102 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Help and Support From the Start screen type h and then select Help and Support As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from Creating recovery media and backups 101 libraries desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choo
22. ler feet os coc casspnerneet accord n E eae eae A S 40 Battery ononon a a E E E A E ENE E E E E ER 41 ENWW SEEVICS COON wos enti AAEE EE AET EAEE EE E A ences neienees 42 oere AVE E E E E E E E 43 Harddrive conne e neat e e a e 45 Replacing the hard drive sie ceaicssnavsueneviientanei ebvieselsennunemewondincanulnbaenebennedelndhoiean 47 Memory module seiigis nia E EE E E E EEEN EENES 47 WLAN module gach eat dveaheiag teint nein eeaneasainenrane renee ieniridetr saramatunstinmenmterdia 50 PSO GAGE cise seiicn atcha Sr esate er tiles iw eS A A E 52 TOD COVER vader Se nascvercgeesanasvevadercaceeaducedsctearcesehcustatesvivedbinagcvengsenesasacvaaeceaaetedegeetas 57 pol cose ne ner ee E ere E re eee E EE EES 61 Power button Bodrd sosire ii i 62 To chPad button board cs sxhccs cscs vatexaatavadtaucs law a vaes nara ia ip a ee pE Ea a A a i S 64 TouchPad LED bo rd snur srnsicsnieressriiriinokni knes aaia an riaa nre aE 65 Display Cs SI DY sass cse trees tc ione iea E E nd NO bata BO yer vale bw 67 USP II iasacegieia estas eto pera ssanynononeqeeaescea ena cspreueteaaguecgindtciaune taaesneennosan enn aiss 73 POWEICONMECION sscehtexennresreocetninehwaneeinalsiassthinabhiteseuaekoneoebinenieuaiagokiam ne 74 Systemi Board eresian iaioe ii is ie bg rset yell Ss aca EEEE 75 RIC bahen masesa cus cer e T E R E E R E 78 Fan and SCN bya eaitedeegivornere nan cesasee ereetal ie iouactiaa bia eos anre eeioas eee ania 80 PCH hedisinK tact
23. product description 1 components bottom 17 display 10 left side 8 right side 6 top 11 Ubuntu Linux systems keys 16 computer feet locations 40 spare part number 40 computer reset 104 computer specifications 95 connector power 7 connectors service considerations 34 D default settings restoring 92 deleted files restoring 103 Digital Media Slot identifying 9 display assembly removal 67 spare part number 20 spare part numbers 67 Display back cover 67 display back cover spare part number 25 display bezel illustrated 25 removal 69 spare part number 25 67 Display Cable Kit spare part number 67 display cable spare part number 25 display components illustrated 25 spare part numbers 25 display enclosure illustrated 25 Display hinge cover spare part number 25 Display Hinge Kit spare part number 67 display panel illustrated 25 product description 2 removal 70 spare part number 25 67 display panel cable removal 72 spare part number 67 display specifications 97 drives preventing damage 35 DVD RW and CD RW Super Multi Double Layer Combo Drive precautions 35 removal 26 43 spare part numbers 26 43 DVD RW and CD RW SuperMulti Double Layer Combo Drive specifications 99 E electrostatic discharge 35 equipment guidelines 38 esc key identifying 15 Ethernet product description 3 external media cards product description 4 external monitor port 8 F factory settings restoring 92 fan removal
24. replace the webcam microphone module a Detach and release the webcam microphone module 1 as far as the webcam microphone module cable allows The webcam microphone module is attached to the display enclosure with double sided tape b Disconnect the webcam microphone cable 2 from the webcam microphone module c Remove the webcam microphone module 7 If it is necessary to replace the display panel a Remove the six PM 2 5 x 6 0 screws that secure the display panel to the display enclosure 70 Chapter 4 Removal and replacement procedures ENWW b The hinge covers are held in place by two of the same screws as the display hinges Using a small tool to pry remove the hinge covers c Lift the top edge of the display enclosure 1 and then swing it up and forward until it is perpendicular to the display panel d Release the adhesive strip 2 that secures the display panel cable to the display panel and then disconnect the display panel cable 3 from the display panel e Remove the display panel ENWW Component replacement procedures 71 8 If it is necessary to replace the display hinges a Remove the four PM 2 0 x 3 0 screws 1 that secure the display hinges to the display panel b Remove the display hinges 2 The display hinges include the display hinges and brackets of 9 If it is necessary to replace the display panel cable a Release the tabs 1 built into the display enclosure shie
25. see Recovering using HP Recovery Manager on page 105 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 106 Restore and recovery 103 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you Ly IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory y NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support Ey NOTE You may be prompted for your permission or password when using Refresh See Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your fi
26. the front toward you Apply slight pressure to the retaining clips 1 of the top cover Lift the TouchPad LED board on the right front corner 2 up and away from the top cover Remove the TouchPad LED board and cable Reverse this procedure to install the TouchPad LED board and cable 66 Chapter 4 Removal and replacement procedures ENWW Display assembly ENWW Description Spare part number Display back cover e Bright purple 681801 001 e Ruby red 68 1802 001 e Sparkling black 681804 001 e Winter blue 681803 001 e Linen white 685582 001 Bezel 68 1806 001 Webcam microphone module HD 703461 001 Hinge covers 68181 1 001 Display panel 681817 001 Display hinges 681812 001 Display cable kit includes webcam microphone module cable 68 1808 001 Antenna kit includes the wireless antenna cables and transceivers 681813 001 Before removing the display assembly follow these steps 1 ON O UU RA Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 41 Remove the service door see Service door on page 42 Remove the optical
27. through the operating system 2 Disconnect all external devices connected to the computer ENWW Component replacement procedures 47 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the service door see Service door on page 42 To add or replace a memory module 1 Spread the retaining clips 1 on each side of the memory module slot to release the memory module The memory module tilts up 2 Remove the memory module 2 by pulling it away from the slot at an angle CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module CAUTION To protect a memory module after removal place it in an electrostatic safe container 3 Align the notched edge 1 of the memory module with the tab in the memory module slot 4 With the memory module at a 45 degree angle from the surface of the memory module compartment press the module into the memory module slot 2 until it is seated 48 Chapter 4 Removal and replacement procedures ENWW 5 Gently press the memory module 3 down applying pressure to both the left and right edges of the module until the retention clips snap into place ENWW Component replacement procedures 49 WLAN module 50 Description Sp
28. to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ey NOTE If you connect your computer to a network consult the network administrator before installing any software updates esp
29. use in Bulgaria 699497 261 e For use in Romania 699497 27 1 e For use in Thailand 699497 281 e For use in Japan 699497 29 e For use in Europe 699497 A41 e For use in Taiwan 699497 AB 1 e For use in Korea 699497 AD1 e For International use 699497 B31 e For use in the Adriatics 699497 BA1 e For use in Israel 699497 BB 1 e For use in Switzerland 699497 BG1 e For use in Canada 699497 DB1 e For use in the Netherlands 699497 DH1 e For use in the Czech Republic and Slovakia 699497 FL1 Chapter 4 Removal and replacement procedures ENWW Description Spare part number e For use in Northwest Africa 699497 FP 1 Keyboards for Windows 8 with white finish e For use in the United States 699498 001 e For use in the United Kingdom 699498 031 e For use in Germany 699498 041 e For use in France 699498 05 1 e For use in Italy 699498 061 e For use in Spain 699498 071 e For use in Portugal 699498 131 e For use in Turkey 699498 141 e For use in Greece 699498 151 e For use in Latin America 699498 161 e For use in Saudi Arabia 699498 171 e For use in Russia 699498 25 1 e For use in Bulgaria 699498 261 e For use in Thailand 699498 281 e For use in Japan 699498 29 e For use in Europe 699498 A41 e For use in Taiwan 699498 AB 1 e For use in Korea 699498 AD1 e For International use 699498 B31 e For use in Israel 699498 BB1 e For use in Switzerland 699
30. use only with computer models equipped with 2048 MB of dedicated discrete 680570 001 video memory e System board for use only with computer models equipped with Windows 8 680569 601 Professional and a graphics subsystem with 1024 MB of discrete video memory includes replacement thermal material e System board for use only with computer models equipped with Windows 8 Standard 680569 501 and a graphics subsystem with 1024 MB of discrete video memory includes replacement thermal material e For use only with computer models equipped with 1024 MB of dedicated discrete 680569 001 video memory e System board for use only with computer models equipped with Windows 8 680568 601 Professional and UMA video memory includes replacement thermal material e System board for use only with computer models equipped with Windows 8 Standard 680568 501 and UMA video memory includes replacement thermal material e For use only with computer models equipped with UMA video memory 680568 001 9 Intel Platform Controller Hub PCH heat sink 683843 001 10 Processor includes replacement thermal material Chapter 3 Illustrated parts catalog ENWW ENWW Item Description Spare part number e Intel Core i7 3632QM 2 2 GHz SC turbo up to 3 1 GHz 1600 MHz 6 MB L3 701658 001 cache quad core 35 W e Intel Core i5 3230M 2 6 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 711903 001 cache dual core 35
31. 1 e For use in Taiwan 490371 AB1 e For use in South Korea 490371 AD1 e For use in South Africa 49037 1 AR1 e For use in Israel 49037 1 BB1 e For use in India 490371 D61 Thermal pad 68057 1 001 Display screw kit 681819 001 Screw kit 681820 001 Miscellaneous parts 27 Sequential part number listing Spare part number 49037 1 001 Description Power cord AC 3 wire black 1 83 m for use in North America 490371 011 Power cord AC 3 wire black 1 83 m for use in Australia 49037 1 021 490371 031 Power cord AC 3 wire black 1 83 m for use in Europe Power cord AC 3 wire black 1 83 m for use in the United Kingdom and Singapore 49037 1 081 Power cord AC 3 wire black 1 83 m for use in Denmark 490371 111 Power cord AC 3 wire black 1 83 m for use in Switzerland 490371 201 490371 291 Power cord AC 3 wire black 1 83 m for use in Thailand Power cord AC 3 wire black 1 83 m for use in Japan 490371 AA1 Power cord AC 3 wire black 1 83 m for use in the People s Republic of China 490371 AB1 Power cord AC 3 wire black 1 83 m for use in Taiwan 490371 AD1 490371 AR1 Power cord AC 3 wire black 1 83 m for use in Korea Power cord AC 3 wire black 1 83 m for use in South Africa 49037 1 BB1 Power cord AC 3 wire black 1 83 m for use in Israel 490371 D61 Power cord AC 3 wire black 1 83 m for use in India 593553
32. 1 001 6 TouchPad button board includes cable 683548 001 7 Speaker assembly includes cable 681821 001 8 System board includes replacement thermal material e For use only with computer models equipped with 1 GB of dedicated switchable 710874 601 discrete video memory Intel Core i3 3110M processor and Windows 8 Professional e For use only with computer models equipped with 1 GB of dedicated switchable 710874 501 discrete video memory Intel Core i3 3110M processor and Windows 8 Standard e For use only with computer models equipped with 1 GB of dedicated switchable 710874 001 discrete video memory Intel Core i3 3110M processor and FreeDOS 1 0 e For use only with computer models equipped with UMA video memory Intel Core 710873 601 i3 3110M processor and Windows 8 Professional e For use only with computer models equipped with UMA video memory Intel Core 710873 501 i3 3110M processor and Windows 8 Standard e For use only with computer models equipped with UMA video memory Intel Core 710873 001 i3 3110M processor and FreeDOS 1 0 e System board for use only with computer models equipped with Windows 8 680570 601 Professional and a graphics subsystem with 2048 MB of discrete video memory includes replacement thermal material e System board for use only with computer models equipped with Windows 8 Standard 680570 501 and a graphics subsystem with 2048 MB of discrete video memory includes replacement thermal material e For
33. 109 10 Power cord seb requirements sciisiciisicsiisscassscsssencisercsssicsssreierimniinnniasnisintsiiaseesnien 111 Requirements for all countries 2525 0c84 eaccrcadaatacangadsheosltaiiocnsahindabeinnanaddumesnccibexssnmacscamenstauaacvontacetee 111 Requirements for specific countries and regions ccccsccceeseeseeeeenteeeeesenseeeeeseseeeseteeeeeseaeees 112 11 Recyingosa a iu anisaenaiacnaencaniachboanseiaiaanaindeemiuenemaasuies 114 De e E P E A N E nenetaaia 115 ENWW Vii viii ENWW 1 ENWW Product description Category Product Name Description HP Pavilion g6 Notebook PC Processors 3rd Generation Intel Core processors Intel Core i7 3632QM processor 2 2 GHz SC turbo up to 3 1 GHz 1600 MHz 6 MB L3 cache quad core 35 W Intel Core i5 3230M 2 6 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 cache dual core 35 W Intel Core i5 3210M processor 2 5 GHz SC turbo up to 3 1GHz 1600 MHz 3 MB L3 cache dual core 35 W Intel Core i3 3130M processor 2 6 GHz 1600 MHz 3 MB L3 cache dual core 35 W Intel Core i3 3120M processor 2 5 GHz 1600 MHz 3 MB L3 cache dual core 35 wW Intel Core i3 3110M processor 2 4 GHz 1600 MHz 3 MB L3 cache dual core 35 W 3rd Generation Intel Pentium processors Pentium 2030M processor 2 5 GHz 1600 MHz 2 MB L3 cache dual core 35 W Intel Pentium 2020M processor 2 4GHz 1600MHz 2 MB L3 cache dual core 35W 2nd Generation Int
34. 2 4 GHz 1333 MHz 3 MB L3 cache dual core 35 W 680549 001 Heat sink for use only with computer models equipped with UMA video memory 680550 001 Heat sink for use only with computer models equipped with switchable discrete video memory 680551 001 Fan 680563 001 Rubber Kit includes rubber feet 680568 001 System board for use only with computer models equipped with UMA video memory includes replacement thermal material 680568 501 System board for use only with computer models equipped with Windows 8 Standard and UMA video memory includes replacement thermal material 680568 601 System board for use only with computer models equipped with Windows 8 Professional and UMA video memory includes replacement thermal material 680569 001 System board for use only with computer models equipped with a graphics subsystem with 1024 MB of discrete video memory includes replacement thermal material 680569 501 System board for use only with computer models equipped with Windows 8 Standard and a graphics subsystem with 1024 MB of discrete video memory includes replacement thermal material 680569 601 System board for use only with computer models equipped with Windows 8 Professional and a graphics subsystem with 1024 MB of discrete video memory includes replacement thermal material 680570 001 System board for use only with computer models equipped with a graphics subsystem with 2048 MB of discrete video memory includes replacement thermal material 6
35. 498 BG1 e For use in Canada 699498 DB 1 e For use in the Netherlands 699498 DH1 e For use in the Czech Republic and Slovakia 699498 FL1 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer ENWW Component replacement procedures 4 Remove the battery see Battery on page 41 5 Remove the service door see Service door on page 42 6 Remove the hard drive see Hard drive on page 45 Remove the keyboard 1 Remove the PM 2 5 x 6 5 screw that secures the keyboard to the computer 2 Rest the computer on its left side 3 Open the computer 54 Chapter 4 Removal and replacement procedures ENWW 4 Using a thin non conductive tool press on the back of the keyboard through the release access hole until the keyboard disengages from the computer EY norte The keyboard icon indicates the location of the keyboard release access hole 5 Turn the computer right side up with the front toward you 6 Lift the rear edge of the keyboard 1 and then swing the keyboard 2 up and forward until it rests upside down on the palm rest ENWW
36. 80570 501 System board for use only with computer models equipped with Windows 8 Standard and a graphics subsystem with 2048 MB of discrete video memory includes replacement thermal material 680570 601 System board for use only with computer models equipped with Windows 8 Professional and a graphics subsystem with 2048 MB of discrete video memory includes replacement thermal material 68057 1 001 Thermal Material Kit includes replacement thermal paste and pads 680645 001 Intel Core i5 3210M processor 2 5 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 cache dual core 35 W 681801 001 Display back cover for use in bright purple computer models 681802 001 Display back cover for use in ruby red computer models 681803 001 Display back cover for use in winter blue computer models 681804 001 Display back cover for use in computer sparkling black computer models 681806 001 Display Bezel 681808 001 Display cable ENWW Sequential part number listing 29 Spare part number 681811 001 Description Display hinge covers 681812 001 Display bracket with hinges 681813 001 681814 001 Wireless antenna includes wireless antenna transceivers and cable DVD RW and CD RW Super Multi Double Layer Combo Drive 681815 001 Blu ray ROM DVDR RW Super Multi Double Layer Drive 681816 001 Service Door included in Plastics kit 681817 001 681819 001 39 6 cm 15 6 in high definition BrightView LED displ
37. B sec 300 MB sec Security ATA security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 0 ms 1 0 ms 1 5 ms 2 0 ms Average 11 0 ms 14 0 ms 14 0 ms 12 0 ms 12 0 ms Maximum 22 0 ms 24 0 ms 22 0 ms 22 0 ms 22 0 ms Logical blocks 312 215 808 1 250 263 72 976 773 168 625 142 448 488 397 168 8 Disc rotational speed 5400 rpm 5400 and 5400 rpm 5400 and 5400 rpm 7200 rpm 7200 rpm Operating temperature 5 C to 55 C 41 F to 131 F Hard drive storage capacity When referring to hard drive storage capacity e 1 TB 1 trillion bytes e 1 GB 1 billion bytes Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details Chapter 7 Specifications ENWW DVD RW and CD RW SuperMulti Double Layer Combo Drive specifications ENWW Applicable disc Read CD DA CD E G CD MIDI CD TEXT CD ROM CD ROM XA MIXED MODE CD CD I CD I Bridge Photo CD Video CD Multisession CD Photo CD CD EXTRA Portfolio CD R CD RW CD R CD RW DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM Write CD R and CD RW DVD R DVD RW DVD R DVD RW DVD RAM Random access time DVD lt 230 ms CD lt 175 ms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 16X CD RW 3
38. Component replacement procedures 55 7 Release the zero insertion force ZIF connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable 2 from the system board 8 Remove the keyboard Reverse this procedure to install the keyboard 56 Chapter 4 Removal and replacement procedures ENWW Top cover y NOTE The top cover spare part kit includes the TouchPad Description Spare part number Bright purple 681822 001 Ruby red 681823 001 Sparkling black 681825 001 Winter blue 681824 001 Linen white 685583 001 Before removing the top cover follow these steps 1 a a a SS Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 41 Remove the service door see Service door on page 42 Remove the optical drive see Optical drive on page 43 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 When replacing the top cover be sure that the following components are removed from the defective top cover and installed on the replacement top cover ENWW Power button
39. GY HP Pavilion gS Notebook PC Maintenance and Service Guide Copyright 2012 Hewlett Packard Development Company L P AMD is a trademark of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Centrino Core and Pentium are trademarks of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition November 2012 Document Part Number 694350 001 Safety warning notice WARNING To reduce the possibility of heatrelated injuries or of overheating the computer do not ENWW place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during ope
40. Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Preliminary replacement requirements 37 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with grou
41. Refresh for quick and easy recovery ceccceeeeseeeeeeteeeeeeeeesenseeeeaes 104 Remove everything and reinstall Windows cccccseeeeeeesneeeeeeeeeeeeeeteeeeeeneneeeeenaes 104 Recovering using HP Recovery Manager se ssessssssssssssessstreetrereerssresssersssssrresereee 105 What you need to Ria ccaiiscdciaerasientnnashieinea dae daverneh onmedataeentoeteus 105 Using the HP Recovery partition to recover a minimized image select models GIA wssaesinas oh sapehesteveletcpa rvs e E aaa bares E E 105 Using HP Recovery media to recover cccccescceeseeseeeeeeeeeeeeeteeeeseetseeeeess 106 Changing the computer boot order viccsisecssducncdnnracoiaasiiecanensinedalectewednenen neds 106 Removing the HP Recovery partition ccccccceeseeceeseeseeeeeeeeeeeeeneeeeeeeeneeeeseaaeeeeneaaes 106 9 Backing up restoring and recovering Ubuntu Linux sesssssssssossosssoosesossosssesseosseees 108 Performing a system recovery 6 grjc amiss ceusceecavasdseccenaxessevavavasnczsvacuniaeetavhedeienclecdevistinsans Haawedeteds 108 Creating the restore DVDs 2 iicasctisniasscanncienaceanneanrsesderesteaanesassndadpennsdaaaivadhuransacbsenenss 108 Creating a restore image on a USB device cccccececceseseceeeeneeeeseeeeeeeeseeeeeeneeenetaaes 108 Performing recovery using the restore DVD w cccccssicsssscccacsevesraversacrssvacineesvactsatsannccsunes 109 Backing up your information ys lt i503 ohn erninrdvnenedneni eet ore eneee e e
42. The 2 gray WLAN antenna cable is connected to the WLAN module 2 Aux terminal 2 Remove the PM 2 0x4 0 screw 2 that secures the WLAN module to the system board The WIAN module tilts up Chapter 4 Removal and replacement procedures ENWW 3 Remove the WLAN module by pulling the module away from the slot at an angle 3 y NOTE The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket f NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module ENWW Component replacement procedures 51 Keyboard 52 y NOTE The keyboard spare part kit includes a keyboard cable Description Keyboard Spare part number Keyboards for Windows 8 with black finish e For use in the United States 699497 001 e For use in the United Kingdom 699497 031 e For use in Germany 699497 041 e For use in France 699497 051 e For use in Italy 699497 061 e For use in Spain 699497 071 e For use in Portugal 699497 131 e For use in Turkey 699497 141 e For use in Greece 699497 151 e For use in Latin America 699497 161 e For use in Saudi Arabia 699497 171 e For use in Hungary 699497 211 e For use in Russia 699497 25 1 e For
43. W e Intel Core i5 3210M 2 5 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 680645 001 cache dual core 35 W e Intel Core i3 3130M 2 6 GHz 1600 MHz 3 MB L3 cache dual core 35 W 713163 001 e Intel Core i3 3120M 2 5 GHz 1600 MHz 3 MB L3 cache dual core 35 W 700627 001 e Intel Core i3 3110M 2 4 GHz 1600 MHz 3 MB L3 cache dual core 35 W 682417 001 e Intel Core i5 2450M processor 2 5 GHz SC turbo up to 3 1 GHz 1333 MHz 3 676359 001 MB L3 cache dual core 35 W e Intel Core i3 2370M 2 4 GHz 1333 MHz 3 MB L3 cache dual core 35 W 677152 001 e Pentium 2030M processor 2 5 GHz 1600 MHz 2 MB L3 cache dual core 35 W 713164 001 e Intel Pentium 2020M processor 2 4GHz 1600MHz 2 MB L3 cache dual core 700628 001 35W e Intel Pentium B980 processor 2 4 GHz 1333 MHz 2 MB L3 cache dual core 35 692428 001 W e intel Pentium B970 processor 2 3 GHz 1333 MHz 2 MB L3 cache dual core 35 676785 001 W e Intel Pentium B960 processor 2 2 GHz 1333 MHz 2 MB L3 cache dual core 35 664662 001 W 11 RTC battery includes mounting adhesive 637193 001 12 Heat sink assembly includes replacement thermal material e Heat sink for use only with computer models equipped with UMA video memory 680549 001 e Heat sink for use only with computer models equipped with switchable discrete video 680550 001 memory e Heat sink for use only with computer models equipped with UMA video memory for 711471 001 BGA based systems e Heat sink for use o
44. W Super Multi Double Layer Drive 681814 001 DVD RW and CD RW Super Multi Double Layer Combo Drive 681815 001 Optical drive cable kit 682742 001 Before removing the optical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the service door see Service door on page 42 Remove the optical drive 1 Using a small Phillips screwdriver remove the PM 2 5 x 6 5 screw 1 that secures the ODD to the computer 2 Insert a screwdriver or other narrow tool through the release access hole 2 in the bottom of the computer Push the rear of the ODD until it is released ENWW Component replacement procedures 43 3 Pull the ODD 3 out from the front until the ODD is completely removed from the computer 4 Remove the 2 PM 2 0 x 3 0 screws 1 that secure the ODD bracket to the ODD and then remove the bracket 2 from the ODD 5 Insert a straightened paper clip 1 into the release access opening in the bezel 44 Chapter 4 Removal and replacement procedures ENWW 6 Press the release tab 2 and remove the bezel from
45. aes 92 Exiting Setup LUTE s hesyd oct rica bese Nenana aera E E een 92 Updating the BIOS srisiieniceninmnenenren a a e ore rt a rere 92 Determining the BIOS version ccccccssceceeeseceeesneeeeeeeeseeceeeeeeeeeenseessenseeeeenseeeeeseaaes 92 Downloading a BIOS Update cv carcaansstnnanenenenenane teen aunemnennee 93 Using System Diagmostics cssitea seoetneceliadsbadoate conte tawadnanedeamapatadsaaneenadnebedsbndes waequeseapanalaad aqpanemedens 94 FB NNN OS cscs aa a 95 Computer SSC INGEN ONS dun aidnastinsnndanqnonsdiocnsodennungian ndessaciuns get duanieneneth tenes a a aaa ia iai aiia 95 39 6 cm 15 6 in display specifications jcnire casein Wiad pret onnadaesnnavnesaciealiane oueatnued enedeewnaun 97 Hard drive specifications susreces keiina aint neva ible lone wires neue nelle nce bdo EKNE EE EE 98 DVD RW and CD RW SuperMulti Double Layer Combo Drive specifications cccceeeeeesteeeees 99 Blu ray Disc ROM and DVD R RW SuperMulti Double Layer Drive specifications eeeeee 100 8 Backing up restoring and recovering Windows 8 cccssccssscsssscccsssccescccesscccesceees 101 Creating recovery media and backups ccccesscceessesseceesneeeeeseneeeeeseseeeeeseeeeeeeeeesesseeeeeenaes 101 Creating HP Recovery media iicashecsnsidivenanwddavosaieeauviecaguaisdbalundnysaieinwoateddonndaisicbabbebebhe 102 Restore and COVEN eiiisiaeirieiini iini en eenaa A e E Ea Eaa eae aa Ra Ea e a 103 Using Windows
46. ager software allows you to recover the computer to its original factory state Using the HP Recovery media you created you can choose from one of the following recovery options System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows Minimized Image Recovery What you need to know 14 HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails To use the Factory Reset or System Recovery options you must use HP Recovery media If the HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to hi
47. ailand black includes cable 699497 29 1 Windows 8 keyboard for use in Japan black includes cable 699497 A41 Windows 8 keyboard for use in Europe black includes cable 699497 AB 1 Windows 8 keyboard for use in Taiwan black includes cable 699497 AD 1 Windows 8 keyboard for use in Korea black includes cable 699497 B31 Windows 8 keyboard for International use black includes cable 699497 BA1 Windows 8 keyboard for use in the Adriatics black includes cable 699497 BB 1 Windows 8 keyboard use in Israel black includes cable 699497 BG1 Windows 8 keyboard for use in Switzerland black includes cable 699497 DB1 Windows 8 keyboard for use in Canada black includes cable 699497 DH1 Windows 8 keyboard for use in the Netherlands black includes cable 699497 FL1 Windows 8 keyboard for use in the Czech Republic and Slovakia black includes cable 699497 FP 1 Windows 8 keyboard for use in Northwest Africa black includes cable 699498 001 Windows 8 keyboard for use in the United States white includes cable 699498 031 Windows 8 keyboard for use in the United Kingdom white includes cable 699498 041 Windows 8 keyboard for use in Germany white includes cable ENWW Sequential part number listing 31 Spare part number 699498 05 1 Description Windows 8 keyboard for use in France white includes cable 699498 061 Windows 8 keyboard for use in Italy white includes cable 699498 071 699498 131 Windo
48. al core 711903 001 35 W Intel Core i5 3210M 2 5 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 cache dual core 680645 001 35 W Intel Core i3 3130M 2 6 GHz 1600 MHz 3 MB L3 cache dual core 35 W 713163 001 Intel Core i3 3120M 2 5 GHz 1600 MHz 3 MB L3 cache dual core 35 W 700627 001 Intel Core i3 3110M 2 4 GHz 1600 MHz 3 MB L3 cache dual core 35 W 682417 001 Intel Core i5 2450M 2 5 GHz SC turbo up to 3 10 GHz 1333 MHz 3 MB L3 cache dual 676359 001 core 35 W Intel Core i3 2370M 2 4 GHz 1333 MHz 3 MB L3 cache dual core 35 W 677152 001 84 Chapter 4 Removal and replacement procedures ENWW ENWW Description Spare part number Pentium 2030M 2 5 GHz 1600 MHz 2 MB L3 cache dual core 35 W 713164 001 Pentium 2020M 2 4 GHz 1600 MHz 2 MB L3 cache dual core 35 W 700628 001 Pentium B980 2 4 GHz 1333 MHz 2 MB L3 cache dual core 35 W 692428 001 Pentium B970 2 3 GHz 1333 MHz 2 MB L3 cache dual core 35 W 676785 001 Pentium B960 2 2 GHz 1333 MHz 2 MB L3 cache dual core 35 W 664662 001 Before removing the processor follow these steps 1 Oo NOAUA 9 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging th
49. apter non PFC 3 wire 693712 001 90 W HP Smart AC adapter PFC 3 wire 30 Chapter 3 Illustrated parts catalog ENWW Spare part Description number 6937 13 001 90 W HP Smart AC adapter PFC EM 3 wire 699497 001 Windows 8 keyboard for use in the United States black includes cable 699497 031 Windows 8 keyboard for use in the United Kingdom black includes cable 699497 041 Windows 8 keyboard for use in Germany black includes cable 699497 051 Windows 8 keyboard for use in France black includes cable 699497 061 Windows 8 keyboard for use in Italy black includes cable 699497 071 Windows 8 keyboard for use in Spain black includes cable 699497 131 Windows 8 keyboard for use in Portugal black includes cable 699497 141 Windows 8 keyboard for use in Turkey black includes cable 699497 151 Windows 8 keyboard for use in for use in Greece Black includes cable 699497 161 Windows 8 keyboard for use in for use in Latin America Black includes cable 699497 171 Windows 8 keyboard for use in Saudi Arabia black includes cable 699497 211 Windows 8 keyboard for use in Hungary black includes cable 699497 25 1 Windows 8 keyboard for use in Russia black includes cable 699497 261 Windows 8 keyboard for use in Bulgaria black includes cable 699497 271 Windows 8 keyboard for use Romania black includes cable 699497 281 Windows 8 keyboard for use in Th
50. are part number Atheros HB125 802 11b g n 1x1 WiFi Adapter select models only 675794 001 Intel Centrino Wireless N 2230 802 1 1b g n 2x2 WiFi and Bluetooth Combo Adapter 670290 001 Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter select models 690020 001 only Ralink RT5390R 802 11 b g n 1x1 WiFi Adapter 691415 001 CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the service door see Service door on page 42 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module y NOTE The 1 black WLAN antenna cable is connected to the WLAN module 1 Main terminal
51. ay panel Display screw kit 681820 001 Screw kit 681821 001 Speaker assembly includes cable 681822 001 681823 001 Top cover for use in bright purple computer models includes Touchpad Top cover for use in ruby red computer models includes Touchpad 681824 001 Top cover for use in winter blue computer models includes Touchpad 681825 001 Top cover for use in sparkling black computer models includes Touchpad 682417 001 682742 001 Intel Core i3 31 10M processor 2 4 GHz 1600 MHz 3 MB L3 cache dual core 35 W Optical drive cable 682744 001 Power connector 682745 001 Hard drive hardware kit includes hard drive cable hard drive bumpers and hard drive bracket and screws 683547 001 USB board includes cable 683548 001 683549 001 TouchPad button board Power button board 683843 001 PCH heat sink 684061 001 TouchPad LED board 685582 001 685583 001 Display back cover for use in computer linen white computer models Top cover for use in linen white computer models includes Touchpad 690020 001 Ralink RT3290LE 802 11b g n 1x1 WiFi and Bluetooth 4 0 combination adapter 691415 001 RA FM2 bgn 1x1 WW Wireless Card 692428 001 693710 001 Intel Pentium B980 processor 2 4 GHz processor 1333 MHz 2 MB L3 cache dual core 35 W 65 W HP Smart AC adapter RC V EM 3 wire 69371 1 001 65 W HP Smart AC ad
52. cific countries and regions 113 11 Recycling When a battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at www hp com recycle 114 Chapter 11 Recycling ENWW Index A AC adapter light identifying 6 AC adapter spare part numbers 27 30 31 action keys identifying antenna removal 73 spare part number 25 67 audio product description 3 audio in microphone jack 8 audio out headphone jack 9 15 16 B back up personal files 102 backups 101 108 base enclosure spare part number 24 32 battery removal 41 spare part numbers battery bay 17 battery release latch 17 bezel spare part number 25 BIOS determining version 88 92 downloading an update 89 93 updating 88 92 Blu ray Disc ROM and DVD R RW SuperMulti Double Layer Drive specifications 100 Blu ray ROM DVD R RW Super Multi Double Layer Drive precautions 35 removal 26 43 spare part numbers 26 43 boot order changing HP Recovery Manager 106 23 41 buttons left TouchPad 11 power 13 ENWW right TouchPad 11 TouchPad on off 11 c cables service considerations 34 camera product description 3 caps lock light identifying 12 chipset
53. computer is running on battery power or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Access the page on the HP website that provides software for your computer 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update y NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete Ey NOTE After a message on the screen repor
54. d button board includes cable 683548 001 Before removing the TouchPad button board follow these steps 1 ree ee Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 41 Remove the service door see Service door on page 42 Remove the optical drive see Optical drive on page 43 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 Remove the top cover see Top cover on page 57 Remove the TouchPad button board and cable Vs 2 p A Turn the top cover upside down with the front toward you Release the ZIF connector to which the TouchPad button board cable is connected and then disconnect the TouchPad button board cable 1 from the back of the TouchPad Remove the PM 2 5 x 2 5 screw 2 that secures the TouchPad button board cable to the top cover Lift the front edge of the TouchPad button board 3 until it is released from the clips built into the top cover Chapter 4 Removal and replacement procedures ENWW 5 Lift the TouchPad button board 4 slightly to perform the next step
55. e Back up your system at the following times At regularly scheduled times Before the computer is repaired or restored Before you add or modify hardware or software To back up your home directory files to the Ubuntu One website using the Deja Dup Backup Tool Backing up your information 109 110 E NOTE Before you back up your information be sure you have designated a location to save the backup files 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup icon 2 Select Folders from the panel on the left side of the window and beneath Folders to back up select the folders to back up 3 Select Storage from the panel on the left side of the window click the down arrow next to Backup Location and select Ubuntu One from the drop down list 4 Select Overview from the panel on the left side of the window and then click Back Up Now Ey NOTE The first time you back up your files to Ubuntu One you will need to create an account to sign into Ubuntu One Enter your email address and password into the account sign in boxes and follow the on screen instructions to complete the sign in process To restore backup files 1 4 5 6 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup icon Click Restore select the location of the backup files and the folder name and then click Forward Under Restore from
56. e AC adapter from the computer Remove the battery see Battery on page 41 Remove the service door see Service door on page 42 Remove the optical drive see Optical drive on page 43 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 Remove the top cover see Top cover on page 57 10 Remove the system board see System board on page 75 11 Remove the heat sink see Fan and heat sink on page 80 Remove the processor l Use a flat bladed screw driver 1 to turn the processor locking screw one half turn counterclockwise until you hear a click Component replacement procedures 85 2 Lift the processor 2 straight up and remove it f NOTE The gold triangle on the processor 3 must be aligned with the triangle icon embossed on the processor socket when you install the processor Reverse this procedure to install the processor Optical drive cable Description Spare part number Optical drive cable 682742 001 Before removing the optical drive cable follow these steps 1 p se ON OWA Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unpluggi
57. e Sleep Suspend state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 2 Caps lock light White Caps lock is on which switches the keys to all capital letters 3 dO Mute light e Amber Computer sound is off e Off Computer sound is on 4 t i Wireless light e White An integrated wireless device such as a wireless I local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 5 TouchPad light e Amber The TouchPad is off e Off The TouchPad is on 12 Chapter 2 External component identification ENWW Buttons and speakers Component Description 1 l Power button e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep Suspend e When the computer is in the Sleep Suspend state press the button briefly to exit Sleep Suspend e When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and operating system shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer CAUTION Pressing and holding down the power button will result in the loss of unsaved infor
58. e heat sink is removed Replacement thermal material is included with the base enclosure heat sink processor and system board spare part kits e Thermal paste is used on the processor 1 and the heat sink section 2 that services it e A thermal pad is used on the graphics subsystem chip 3 and the heat sink section 4 that services it only on computer models equipped with a graphics subsystem with discrete memory ENWW Component replacement procedures 81 1 If it is necessary to replace the fan turn the fan and heat sink upside down with the fan toward you 2 Remove the two PM 1 5 x 2 5 screws 1 that secure the fan to the heat sink and remove the two clips that secure the fan to the heat sink 3 Remove the heat sink 2 from the fan ar ac Reverse this procedure to reassemble and install the fan and heat sink 82 Chapter 4 Removal and replacement procedures ENWW PCH heat sink ENWW Description Spare part number PCH heat sink 683843 001 Before removing the PCH heat sink follow these steps 1 oe ee 7 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the batt
59. e may function normally for a while then degrade in the internal layers reducing its life expectancy Z CAUTION To prevent damage to the computer when you are removing or installing internal ENWW components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container Preliminary replacement requirements 35 36 The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Chapter 4 Removal and replacement procedures ENWW Packaging and transporting
60. e panel on the left side of the window click the down arrow next to 3 4 Backup location and select the USB device from the drop down list NOTE If the USB device is not listed in the drop down list for Backup Location select Local Folder and then click the Choose Folder button Select the USB device from the panel on the left side of the Choose Folder window and click OK Select Overview from the panel on the left side of the window and then click Backup Now Follow the on screen instructions Performing recovery using the restore DVD f NOTE The following procedure uses the F11 BIOS Recovery feature to perform the recovery 1 If possible back up all personal files 2 Shut down the computer 3 Be sure the restore DVD or USB device is connected to the computer 4 Restart the computer 5 Using the arrow keys select Recovery and then press enter 6 Follow the on screen instructions Eyf NOTE If you are unable to boot start up your computer and you did not create a system recovery disc you must purchase an Ubuntu Operating System DVD to reinstall the operating system For additional information refer to the Worldwide Telephone Numbers booklet Backing up your information ENWW You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive discs or the Ubuntu One websit
61. ecially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions f NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive ENWW Updating the BIOS 89 e J e Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostic test while it is running press esc 90 Chapter 5 Using Setup Utility BIOS and System Diagnostics Windows 8 ENWW 6 Using Setup Utility BIOS and System Diagnostics Ubuntu Linux Setup Utility or Basic Input Output System BIOS
62. el Core processors Intel Core i5 2450M processor 2 5 GHz SC turbo up to 3 1 GHz 1333 MHz 3 MB L3 cache dual core 35 W Intel Core i3 2370M processor 2 4 GHz 1333 MHz 3 MB L3 cache dual core 35 W Intel Pentium processors Intel Pentium B980 processor 2 4 GHz 1333MHz 2 MB L3 cache dual core 35 W Intel Pentium B970 processor 2 3 GHz 1333 MHz 2 MB L3 cache dual core 35 W Intel Pentium B960 processor 2 2 GHz 1333 MHz 2 MB L3 cache Dual 35 W Chipset Intel HM76 Express Chipset Category Description Graphics Internal Graphics UMA e Intel HD Graphics 4000 on computer models equipped with a Next Generation Intel Core processor Intel Core i7 i5 i3 e Intel HD Graphics 3000 on computer models equipped with a 2nd Generation Intel Core processor Intel Core i5 2450M or i3 supports DX10 e Intel HD Graphics on computer models equipped with an Intel Pentium processor supports DX10 Switchable Discrete Graphics e AMD Radeon HD 7670M with 2 GB of dedicated video memory 128 MBx16 DDR3 900 MHz x 8 modules 128 bit M2 package supports HD Decode DX11 HDMI and PX5 e AMD Radeon HD 7670M with 1 GB of dedicated video memory 64 MBx16 DDR3 900 MHz x 8 modules 128 bit M2 package supports HD Decode DX11 HDMI and PX5 Display Panel 39 6 cm 15 6 in high definition HD light emitting diode LED SVA BrightView 1366x768 display typical brightness 200 cd m2 nits All display assemblies include 2
63. er light e White The computer is on c e Blinking white The computer is in the Sleep Suspend state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 5 ae Hord drive light e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive 6 esi USB 2 0 port Connects an optional USB device 7 AC adapter light e White The computer is connected to external power and the battery is fully charged e Blinking white The battery has reached a low battery level e Amber The computer is connected to external power and the battery is charging e Off The computer is not connected to external power Chapter 2 External component identification ENWW Component Description 8 Power connector Connects an AC adapter 9 a Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen ENWW Right side 7 Left side Component Description 1 iol External monitor port Connects an external VGA monitor or projector 2 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to co
64. ery see Battery on page 41 Remove the service door see Service door on page 42 Remove the optical drive see Optical drive on page 43 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 Remove the top cover see Top cover on page 57 10 Remove the system board see System board on page 75 Remove the PCH heat sink 1 Remove the two PM 2 0 x 3 0 screws 1 that secure the PCH heat sink to the system board Component replacement procedures 83 2 Remove the PCH heat sink by lifting straight up 2 f NOTE Due to the adhesive quality of the thermal material located between the heat sink and system board components it may be necessary to move the heat sink from side to side to detach it NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the base enclosure heat sink processor and system board spare part kits Reverse this procedure to install the PCH heat sink Processor y NOTE The processor spare part kit includes replacement thermal material Description Spare part number Intel Core i7 3632QM 2 2 GHz SC turbo up to 3 1 GHz 1600MHz 6 MB L3 cache quad 701658 001 core 35 W Intel Core i5 3230M 2 6 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 cache du
65. guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines ENWW Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam
66. h 1 GB of switchable discrete video memory Intel Core i3 3110M processor and Windows 8 Standard includes replacement thermal material 710874 601 System board for use only with computer models equipped with a graphics subsystem with 1 GB of switchable discrete video memory Intel Core i3 3110M processor and Windows 8 Professional includes replacement thermal material 711471 001 Heat sink for use only with computer models equipped with UMA video memory for BGA based systems 711472 001 Heat sink for use only with computer models equipped with switchable discrete video memory for BGA based systems 711903 001 Intel Core i5 3230M processor 2 6 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 cache dual core 35 W 713163 001 Intel Core i3 3130M 2 6 GHz 1600 MHz 3 MB L3 cache dual core 35 W 713164 001 Pentium 2030M processor 2 5 GHz 1600 MHz 2 MB L3 cache dual core 35 W Sequential part number listing 33 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flatbladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures y NOTE As you remove each subassembly from the computer place the subassembly and all accompa
67. hipset 1 display panel 2 Ethernet 3 external media cards 4 graphics 2 hard drives 2 keyboard 4 memory module 2 operating system 5 optical drive 3 pointing devices 4 ports 4 power requirements 4 processors 1 product name 1 security 4 serviceability 5 wireless 3 product name 1 R recovery 103 104 discs 102 106 HP Recovery Manager 105 media 106 starting 106 supported discs 102 system 105 USB flash drive 106 using HP Recovery media 102 ENWW recovery media creating 102 creating using HP Recovery Manager 102 recovery partition 105 removing 106 recycle computer refresh 104 computer 103 removal replacement preliminaries 34 procedures 38 remove everything and reinstall Windows 104 reset computer steps 104 restore Windows File History 103 RJ 45 network jack identifying 8 RTC battery removal 78 spare partnumber 23 78 Rubber Feet Kit spare part number 40 103 104 103 104 S security cable slot security cable slot identifying 7 security product description 4 serial number 18 service considerations cables 34 connectors 34 plastic parts 34 service door removal 42 service label 39 serviceability product description 5 Setup Utility changing the language 91 displaying system information exiting 92 navigating 91 restoring default settings 92 selecting 91 starting 91 slots Digital Media 9 speaker assembly spare part number 22 Speaker Kit spare part number 61 speakers removal 61
68. inimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer ENWW Requirements for all countries 111 Requirements for specific countries and regions 112 Country region Accredited agency Applicable note number Argentina IRAM Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO Finland FIMKO France UTE 1 Germany VDE India ISI Israel SII 1 Italy IMQ Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 Chapter 10 Power cord set requirements ENWW Country region Accredited agency Applicable note number The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SVT SJT o
69. innnesavlaniuialewossarviaelaeindnensistieivse ile bsscbiaa dtebentelnsntldbaieses 25 Massslorage devices 415 15 03 4 soniccineraadionehipmgeninaucnacnatidadddanalsougussnensahinl E A a EE 26 Miscellaneous Pans 5 a scnsypacauavaneianenneianaue nares nents a a E EE E Aa 27 Sequential part number listing 44 cicaxcinsvanings iveceanndattgnitannssiovaradcaniibacaiintedioneseiesdunscutaiaivensanboeaiiplvatenentes 28 4 Removal and replacement procedures sseosssssscossesssosssosscosessssoossosseossosssosssosscosessseose 34 Preliminary replacement requirements cccceescceeeeseeeeseeeeeeseseecseaeeeceeaaeeeeeseeeseeeeeseetseeeneaaes 34 Tools ee I pe gaa ce Serre dant tein ag a carota nd A E EEE ATE E E eames 34 Service considerations divides ane eee a ROD 34 Plastic parsen cere renter A A E ett nt 34 Cables and connectors 5 lt crcucusedvsacauekanlss vad cneindsadenccopclaunaeedoip ebawsiausauanneaies 34 Drive handling smise innen i a Bleed iE 35 Grounding guidelines ok ccepsiseasaiceniasisaieloawenaseetbadtecac wnt beriuiiavbe eomoataanaumeaes abeteamennnetsentennds 35 Electrostatic discharge damage lt ss0iecessesandesussnieessaneensonanetanuaiessianatennls 35 Packaging and transporting guidelines ccccescceceeeesseeeeeteees 37 Component replacement procedures as xcisicisoicsaveassntatiteaieaunsannkenoateunMensuseacissonicnnneralenedeiemncbanwiins 38 efvice label inocentes henner e ee e i dete bane 39 Gomp
70. ion If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed 92 Chapter 6 Using Setup Utility BIOS and System Diagnostics Ubuntu Linux ENWW BIOS version information also known as ROM date and System BIOS can be displayed by using Setup Utility 1 Start Setup Utility 2 If the system information is not displayed use the arrow keys to select the Main menu BIOS and other system information is displayed 3 To exit Setup Utility use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Downloading a BIOS update Z CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the
71. ive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 O N O Remove the top cover see Top cover on page 57 Remove the power connector cable 1 Disconnect the power connector cable 1 from the system board 2 Remove the power connector from the the base enclosure 2 Reverse this procedure to install the power connector System board Description Spare part number For use only with computer models equipped with 1 GB of dedicated switchable discrete video 710874 601 memory Intel Core i3 3110M processor and Windows 8 Professional For use only with computer models equipped with 1 GB of dedicated switchable discrete video 710874 501 memory Intel Core i3 3110M processor and Windows 8 Standard For use only with computer models equipped with 1 GB of dedicated switchable discrete video 710874 001 memory Intel Core i3 31 10M processor and FreeDOS 1 0 For use only with computer models equipped with UMA video memory Intel Core i3 3110M 710873 601 processor and Windows 8 Professional For use only with computer models equipped with UMA video memory Intel Core i3 3110M 710873 501 processor and Windows 8 Standard For use only with computer models equipped with UMA video memory Intel Core i3 3110M 710873 001 processor and FreeDOS 1 0 ENWW Component replacement procedures 75 Description Spare part number For use only with computer model
72. ive cable 1 from the computer 2 Lift the hard drive 2 to remove 3 Disconnect the hard drive cable 1 Remove the front bumper 2 and back bumper 3 46 Chapter 4 Removal and replacement procedures ENWW 4 Remove the 4 PM 3 0 x 3 5 screws 4 and then remove the bracket 5 from the hard drive Replacing the hard drive Reverse this procedure to reassemble and install the hard drive Memory module Z WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object ef NOTE To use a dual channel configuration with a second memory module be sure that both memory modules are identical Description Spare part number 4 GB PC3 12800 1600 MHz 641369 001 2 GB PC3 12800 1600 MHz 652972 001 Before removing a memory module follow these steps Z CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep Suspend state or in Hibernation 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down
73. jor components 19 20 Item Description 1 39 6 cm 15 6 in High Definition HD LED BrightView 1366x768 display assembly NOTE information see Display assembly components on page 25 For more information on the display assembly internal component spare part Spare part number 2 Keyboard includes keyboard cable Keyboards for Windows 8 with black finish e For use in the United States 699497 001 e For use in the United Kingdom 699497 031 e For use in Germany 699497 041 e For use in France 699497 051 e For use in Italy 699497 061 e For use in Spain 699497 071 e For use in Portugal 699497 131 e For use in Turkey 699497 141 e For use in Greece 699497 151 e For use in Latin America 699497 161 e For use in Saudi Arabia 699497 171 e For use in Hungary 699497 211 e For use in Russia 699497 25 1 e For use in Bulgaria 699497 261 e For use in Romania 699497 27 e For use in Thailand 699497 281 e For use in Japan 699497 29 e For use in Europe 699497 A41 e For use in Taiwan 699497 AB 1 e For use in Korea 699497 AD1 e For International use 699497 B31 e For use in the Adriatics 699497 BA1 e For use in Israel 699497 BB 1 e For use in Switzerland 699497 BG1 e For use in Canada 699497 DB 1 e For use in the Netherlands 699497 DH1 e For use in the Czech Republic and Slovakia 699497 FL1 Chapter 3 Illustrated parts catalog ENWW ENWW
74. lank USB flash drive e f your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to hitp www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub e Be sure that the computer is connected to AC power before you begin creating the recovery media e The creation process can take up to an hour or more Do not interrupt the creation process e f necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 105 102 Chapter 8 Backing up restoring and recovering Windows 8
75. lding that secure the display panel cable to the display enclosure b Release the display panel cable from the clips 2 built into the display enclosure c Remove the display panel cable The display panel cable includes the webcam microphone module cable and is available in the Display Cable Kit 72 Chapter 4 Removal and replacement procedures ENWW 10 If it is necessary to replace the wireless antenna cables and transceivers a Release the wireless antenna cables from the clips 1 built into the display enclosure b Release the wireless antenna transceivers 2 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sided tape c Remove the wireless antenna cables and transceivers t Reverse this procedure to reassemble and install the display assembly USB board ENWW Description Spare part number USB board includes cable 683547 001 Before removing the USB board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 41 Remove the service door see Service
76. les select Get started and then follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows 7 IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 Press f11 while the computer boots Lore Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Reset your PC and then follow the on screen instructions To use the Start screen 1 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms 2 Click Settings 104 Chapter 8 Backing up restoring and recovering Windows 8 ENWW Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Remove everything and reinstall Windows select Get started and follow the on screen Instructions Recovering using HP Recovery Manager HP Recovery Man
77. ls provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes Creating recovery media and backups Restoring and recovering your system f NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then select Help and Support Creating recovery media and backups ENWW Recovery after a system failure is only as good as your most recent backup Te After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information
78. mation ENWW Top 13 Component Description To learn more about your power settings In Windows 8 e From the Start screen type power options Click Settings and then select Power Options from the options displayed In Ubuntu Linux e Click the System menu icon at the far right of the top panel and then click System Settings gt Power icon 2 Speakers 2 Produce sound 14 Chapter 2 External component identification ENWW Keys Windows systems Component 1 2 3 4 esc key fn key Windows 8 logo key Action keys Description Displays system information when pressed in combination with the fn key Displays system information when pressed in combination with the esc key Displays the Windows Start menu Execute frequently used system functions 5 Windows 8 applications key Displays the App bar 6 num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function of an external keypad selected the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 7 Integrated numeric keypad Set at the factory fo function like an external numeric keypad To alternate between this numeric function and the navigational function
79. municate with wireless local area networks WLANs 2 Internal microphone 1 Records sound 3 HP TrueVision HD Webcam Records video captures still photographs and allows video conferences and online chat by means of streaming video To use the webcam from the Start screen type c and then select CyberLink YouCam from the list of apps 4 Webcam light On The webcam is in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide select the HP Support Assistant app on the Start screen select My computer and then select User guides 10 Chapter 2 External component identification ENWW Top TouchPad ENWW Top Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 Lights e Amber The TouchPad is off e Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse 1 Component Description 1 ly Power light e White The computer is on e Blinking white The computer is in th
80. nd cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Component replacement procedures 38 This chapter provides removal and replacement procedures There are as many as 63 screws that must be removed replaced or loosened when servicing the computer Make special note of each screw and screw lock size and location during removal and replacement Chapter 4 Removal and replacement procedures ENWW Service label When ordering parts or requesting information provide the computer serial number and model number provided on the service label Product XAXAXAXX G a Warranty ly yOy Modal XXKXKXK Item Description Function 1 Product name The name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The par
81. nformation about how to navigate in Setup Utility BIOS is located at the bottom of the screen y NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 88 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 88 Chapter 5 Using Setup Utility BIOS and System Diagnostics Windows 8 ENWW Downloading a BIOS update Z CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected
82. ng the AC adapter from the computer Remove the battery see Battery on page 41 Remove the service door see Service door on page 42 Remove the optical drive see Optical drive on page 43 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 Remove the top cover see Top cover on page 57 0 Remove the system board see System board on page 75 86 Chapter 4 Removal and replacement procedures ENWW Remove the optical drive cable 1 Release the optical drive cable from the clips built into the base enclosure 2 Release the optical drive connector from the base enclosure by prying the clips 1 that secure the optical drive connector to the base enclosure 3 Remove the optical drive cable from the base enclosure 2 Reverse this procedure to install the optical drive cable ENWW Component replacement procedures 87 5 Using Setup Utility BIOS and System Diagnostics Windows 8 Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 I
83. nly with computer models equipped with switchable discrete video 711472 001 memory for BGA based systems e Fan available separately 680551 001 13 Power connector includes cable 682744 001 14 USB board includes cable 683547 001 15 Optical drive cable 682742 001 16 Battery e amp cell Lilon 2 20 Ah 47 Wh 593553 001 e amp cell Lilon 2 55 Ah 55 Wh 593554 001 Computer major components 23 24 Item Description Spare part number 17 Base enclosure 708302 001 18 Hard drive Supports the following 9 5 mm 6 35 em 2 5 in SATA hard drives e 1 TB 5400 rpm 9 5 mm 676521 001 e 750 GB 7200 rpm 633252 001 e 750 GB 5400 rpm 633250 001 e 640 GB 5400 rpm 669300 001 e 500 GB 7200 rpm 634925 001 e 500 GB 5400 rpm 669299 001 e 320 GB 5400 rpm 622643 001 Supports the following 7 0 mm 6 35 em 2 5 in SATA hard drives e 320 GB 5400 rpm 645193 001 e Hard Drive Hardware Kit not illustrated includes hard drive cable hard drive 682745 001 bumpers and hard drive bracket and screws 19 Memory modules 1066 MHz DDR3 e 4 GB PC3 12800 1600 MHz shared 641369 001 e 2 GB PC3 12800 1600 MHz shared 652972 001 20 Wireless WLAN module e Intel Centrino Wireless N 2230 802 11b g n 2x2 WiFi and Bluetooth Combo 670290 001 Adapter e Atheros HB125 802 11b g n 1x1 WiFi Adapter select models only 675794 001 e Ralink RT3290LE 802 11 b g n 1x1 WiFi and Blueto
84. nying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily 34 Chapter 4 Removal and replacement procedures ENWW Drive handling Z CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of s
85. o 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Operating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate ENWW Computer specifications 95 Nonoperating 1 50 g zero to peak 10 Hz to 500 Hz 0 5 oct min sweep rate NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures 96 Chapter 7 Specifications ENWW 39 6 cm 15 6 in display specifications Dimensions Height 21 0 cm 8 27 in Width 35 9 em 14 1 in Diagonal 39 6 cm 15 6 Number of colors Up to 16 8 million Contrast ratio 300 1 typical Brightness 200 cd m typical Pixel resolution Pitch 0 259 x 0 259 mm Format 1280 x 800 HD 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 4 1W Viewing angle 40 horizontal 120 40 vertical typical ENWW 39 6 cm 15 6 in display specifications 97 Hard drive specifications 98 1 TB 750 GB 640 GB 500 GB 320 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm 9 5 mm 9 5 mm and 7 0 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 107g max 107g max 107g max 107g max 107g max Interface type SATA SATA SATA SATA SATA Transfer rate 300 MB sec 300 MB sec 300 MB sec 300 M
86. ol internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 egy HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio device 4 RJ 45 network jack Connects a network cable 5 soc USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance 6 Audio in microphone jack Connects an optional computer headset microphone stereo Y array microphone or monaural microphone Chapter 2 External component identification ENWW Component Description 7 Audio out headphone jack Connects optional powered stereo speakers headphones iol earbuds a headset or a television audio cable WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to a headphone jack the computer speakers are disabled 8 Digital Media slot Supports the following digital media card formats e Secure Digital SD Memory Card e Secure Digital High Capacity SDHC Memory Card e Secure Digital Extended Capacity SDxC Memory Card e MultiMediaCard MMC ENWW Left side 9 Component Description 1 WLAN antennas 2 Send and receive wireless signals to com
87. om a manufacturer you trust because these recovery DVDs are so important You need approximately 3 blank DVD R discs The program states how many discs are needed at the beginning of the process To create restore DVDs 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup 2 Select Storage from the panel on the left side of the window click the down arrow next to Backup Location and select the DVD from the drop down list 3 Select Overview from the panel on the left side of the window and then click Back Up Now Follow the on screen instructions Creating a restore image on a USB device E NOTE Be sure AC power is connected to the computer you begin Verify the exact amount of free space on your storage device before you begin the creation process For most models you will need at least 8 GB of free space on the storage device However depending 108 Chapter9 Backing up restoring and recovering Ubuntu Linux ENWW on the drivers and software installed on your computer you may need slightly more than 8 GB of space HP recommends that you use a 16 GB device or above for best results 7IMPORTANT Remember to insert your USB device into the USB port on the computer before starting this procedure To create the restore image 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup 2 Select Storage from th
88. oth 4 0 Combo Adapter 690020 001 e Ralink RT5390R 802 11 b g n 1x1 WiFi select models only 691415 001 21 Optical drive includes optical drive bezel and bracket e DVD RW and CD RW SuperMulti Double Layer Combo Drive 681814 001 e Blu ray Disc ROM and DVD R RW SuperMulti Double Layer Drive 681815 001 22 Service Door included in Plastics kit 681816 001 Rubber Kit not illustrated includes rubber feet 680563 001 Chapter 3 Illustrated parts catalog ENWW Display assembly components ENWW Item Description Spare part number 1 Display bezel 681806 001 2 Webcam microphone module HD 703461 001 3 Display hinge kit includes left and right display hinges and brackets 681812 001 4 39 6 cm 15 6 in high definition BrightView LED display panel 681817 001 5 Wireless antenna includes wireless antenna transceivers and cable 681813 001 6 Display cable included in the Display Cable Kit 681808 001 7 Display hinge covers 681811 001 8 Display back cover includes logo e Bright purple 681801 001 e Ruby red 681802 001 e Winter blue 681803 001 e Sparkling black 681804 001 e Linen white 685582 001 Display Screw Kit not illustrated 681819 001 Display assembly components 25 Mass storage devices 26 o Item Description Spare part number 1 Optical drive 12 7 mm SATA fixed includes bezel and bracket e Blu ray ROM DVD R RW Super Multi D
89. ouble Layer Drive 681814 001 e DVDRW and CD RW Super Multi Double Layer Combo Drive 681815 001 e Optical drive cable 682742001 2 Hard drive Supports the following 9 50 mm 6 35 em 2 50 in SATA hard drives e 1 TB 5400 rpm 676521 001 e 750 GB 7200 rpm 633252 001 e 750 GB 5400 rpm 634250 001 e 640 GB 5400 rpm 669300 001 e 500 GB 7200 rpm 634925 001 e 500 GB 5400 rpm 669299 001 e 320 GB 5400 rpm 622643 001 Supports the following 7 00 mm 6 35 cm 2 50 in SATA hard drives e 320 GB 5400 rpm 645193 001 Hard drive hardware kit includes hard drive cable hard drive bumpers and hard 682745 001 drive bracket and screws Chapter 3 Illustrated parts catalog ENWW Miscellaneous parts ENWW Description HP Smart AC adapter Spare part number e 90 W HP Smart AC adapter PFC EM 3 wire 693713 001 e 90 W HP Smart AC adapter PFC 3 wire 693712 001 e 65 W HP Smart AC adapter non PFC 3 wire 693711 001 e 65 W HP Smart AC adapter RC V EM 3 wire 6937 10 001 Power cord AC 3 wire black 1 83 m e For use in North America 490371 001 e For use in Australia 490371 011 e For use in Europe 490371 021 e For use in the United Kingdom and Singapore 490371 031 e For use in Denmark 49037 1 081 e For use in Switzerland 490371 111 e For use in Thailand 49037 1 201 e For use in Japan 490371 291 e For use in the People s Republic of China 490371 AA
90. part number Speaker Kit includes left and right speakers and cable 681821 001 Before removing the speakers follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 41 Remove the service door see Service door on page 42 Remove the optical drive see Optical drive on page 43 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 oe a a Remove the top cover see Top cover on page 57 Remove the speakers 1 There are two clips that hold the left speaker in place 1 y NOTE A previously removed top cover screw also secures the right speaker in place 2 Rotate and lift the left speaker from the top cover 2 Release the speaker cable from the clips built into the top cover 3 Remove one PM 2 5 x 3 5 screw 3 from the right speaker that secures it to the top cover 2 Ey NOTE This screw also secures the power button board to the top cover Component replacement procedures 61 Lift the speakers from the top cover 4 Reverse this procedure to install the s
91. peakers Power button board Description Spare part number Power button board 683549 001 Before removing the power button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 41 Remove the service door see Service door on page 42 Remove the optical drive see Optical drive on page 43 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 Remove the top cover see Top cover on page 57 0 Remove the speakers see Speakers on page 61 62 Chapter 4 Removal and replacement procedures ENWW Remove the power button board 1 Turn the top cover upside down with the front toward you y NOTE The power button board is secured by a screw that was previously removed when releasing the speaker 2 Release the tape securing the power button board cable and remove the power button board and cable Reverse this procedure to install the power button board ENWW Component replacement procedures 63 TouchPad button board 64 Description Spare part number TouchPa
92. pter RJ 45 Ethernet includes link and activity lights USB 3 0 ports two on left side USB 2 0 port right side VGA Dsub 15 pin supporting 2048x1536 external resolution 75 Hz Hot plug unplug with auto detect for correct output to wide aspect vs standard aspect video Full size island style textured keyboard with numeric keypad Black TouchPad with 2 buttons e Multitouch gestures enabled e Taps enabled as default Power requirements Battery e amp cell 2 22 Ah 47 Wh battery e amp cell 2 55 Ah 55 Wh battery select models only Supports fast charge AC Smart pin adapter with localized cable plug support e 65W e 90W Security Security lock slot Chapter 1 Product description ENWW Category Description Operating system Preinstalled e Windows 8 Professional 64 bit e Windows 8 Standard 64 bit e Ubuntu Linux e FreeDOS 1 0 Serviceability End user replaceable parts e AC adapter e Battery system e Memory module e Hard drive e Optical drive e MiniCard components e Keyboard ENWW 6 2 External component identification Right side Component Description 1 Optical drive select models only Reads and writes to an optical disc 2 Optical drive light e Green or Amber The optical drive is being accessed e Off The optical drive is idle 3 Optical drive eject button Releases the disc tray 4 Pow
93. r and then restart the computer EY NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 106 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 e pyp Insert the HP Recovery media you created Restart the computer Press and hold esc while the computer is restarting and then press f9 for boot options Select the optical drive or USB flash drive you want to boot from Follow the on screen instructions Removing the HP Recovery partition 106 HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space 7 IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 102 Chapter 8 Backing up restoring and recovering Windows 8 ENWW Follow these steps to remove the HP
94. r equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3 conductor 1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark 7 For 127 Vac the flexible cord must be Type SVT or SJT 3 conductor 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HOSVV F 3 conductor 0 75 mm or 1 00 mm2 conductor size with plug BS 1363 A with BSI or ASTA marks ENWW Requirements for spe
95. rage devices spare part numbers 26 memory module product description 2 removal 47 spare part numbers 24 47 memory module compartment identifying 17 minimized image creating 105 minimized image recovery 105 model name 1 mute light identifying 12 N network jack identifying 8 fe Operating system applications key identifying 16 Operating system logo key identifying 16 operating system product description 5 optical drive precautions 35 product description 3 removal 43 spare part numbers 24 26 43 specifications 99 100 optical drive bracket removal 44 optical drive cable removal 86 optical drive light identifying 6 optical drive identifying 6 original system recovery 105 P packaging guidelines 37 PCH heat sink removal 83 spare partnumber 83 plastic parts service considerations 34 pointing device product description 4 ports external monitor 8 HDMI 8 product description 4 USB 3 0 8 power button board removal 62 spare partnumber 22 62 power button identifying 13 power connector removal 74 spare partnumber 23 power connector identifying 7 ENWW power cord requirements for all countries 111 requirements for specific countries and regions 112 set requirements 111 power cord spare part numbers 27 power lights identifying 6 power requirements product description 4 processor product description 1 removal 84 spare part numbers 22 33 84 product description audio 3 camera 3 c
96. ration The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice ENWW Table of contents T Product Gestripliont siissciinsiecimnisncucmuaindscmimunsindionminmuimumiinmiindwmm 1 2 External component identification cccccccsscscsscccsscccssccccsccccscccessccccsceeecescsceseescesesees 6 Peg SUNS sessed for votre onan E top noe E E E EENE 6 lem side eae anne isan or sea gee caesarean Me E aie tan R E 8 DS BG ser sectiv bara E AE E N E E S 10 TOD a E O O EE E E E E AE E NAS 11 Tea eierne a ilies i e E ihe ela 11 LUNES sereni A E EE E 12 Buttons and speakers aa ndinchannebrvnaduanionanbdvin lsutapieedecniaavelnjnmniuwntaubiiveurinleinatenpenveaes 13 Keys Windows By STS ING vs wauivc wan iccen nein Sseia ae dareasi notre vt nlebbca bsearselie oneal dha clap ells 15 Keys Ubuntu Limits ys tess casseva cevaosnratantvcervercm enc isms rmiasamirna meaner sacnamnenul 16 PICO E E E E r aay eee anne ate 17 3 illusirated parts catalog siiniiinincaninnusciminmiinmimnieGiinuiinminasdoitioniaienaies 18 Serial number location a5 sctscbisontnesacaaicias bana piaapaeanctnrasechatunsacliceblasandastais beadeatansitnaneRongraie ines tulesaets 18 Comp t r major COMPONENS scesa se ienie eai raae EEE E AiE EAEE EE EESE 19 Display assembly components casivs vaicainesieelnctovisl
97. rd for use in the Czech Republic and Slovakia white includes cable 700627 001 Intel Core i3 3120M processor 2 5 GHz 1600 MHz 3 MB L3 cache dual core 35 W 700628 001 701658 001 703461 001 Intel Pentium 2020M processor 2 4GHz 1600MHz 2 MB L3 cache dual core 35W Intel Core i7 3632QM processor 2 2 GHz SC turbo up to 3 1 GHz 1600 MHz 6 MB L3 cache quad core 35 W Web camera MIC High Definition HD 708302 001 Base enclosure 710873 001 System board for use only with computer models equipped with UMA video memory Intel Core i3 3110M processor and FreeDOS 1 0 includes replacement thermal material 710873 501 System board for use only with computer models equipped with UMA video memory Intel Core i3 3110M processor and Windows 8 Standard includes replacement thermal material 710873 601 System board for use only with computer models equipped with UMA video memory Intel Core i3 3110M processor and Windows 8 Professional includes replacement thermal material 32 Chapter 3 Illustrated parts catalog ENWW ENWW Spare part Description number 710874 001 System board for use only with computer models equipped with a graphics subsystem with 1 GB of switchable discrete video memory Intel Core i3 3110M processor and FreeDOS 1 0 includes replacement thermal material 710874 501 System board for use only with computer models equipped with a graphics subsystem wit
98. s equipped with 2 GB of dedicated switchable discrete video 680570 601 memory and Windows 8 Professional For use only with computer models equipped with 2 GB of dedicated switchable discrete video 680570 501 memory and Windows 8 Standard For use only with computer models equipped with 2 GB of dedicated switchable discrete video 680570 001 memory and FreeDOS 1 0 For use only with computer models equipped with 1 GB of dedicated switchable discrete video 680569 601 memory and Windows 8 Professional For use only with computer models equipped with 1 GB of dedicated switchable discrete video 680569 501 memory and Windows 8 Standard For use only with computer models equipped with 1 GB of dedicated switchable discrete video 680569 001 memory and FreeDOS 1 0 For use only with computer models equipped with UMA video memory and Windows 8 Professional 680568 601 For use only with computer models equipped with UMA video memory and Windows 8 Standard 680568 501 For use only with computer models equipped with UMA video memory and FreeDOS 1 0 680568 001 System board thermal pad kit includes replacement thermal material 68057 1 001 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by
99. se to recover using HP Recovery Manager NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Help and Support From the Start screen type h and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive e Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required e To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD4RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality b
100. spare part number 61 speakers identifying 14 specifications Blu ray Disc ROM and DVD R RW SuperMulti Double Layer Drive 100 computer 95 display 97 DVD RW and CD RW SuperMulti Double Layer Combo Drive 99 hard drive 98 optical drive 99 100 supported discs recovery 102 system board removal 75 spare part numbers 22 32 33 75 system information displaying 92 system recovery 105 system restore point creating 101 restoring 103 T tools required 34 top cover removal 57 spare part number 21 spare part numbers 57 TouchPad buttons 11 TouchPad button board removal 64 spare part number 64 TouchPad LED board removal 65 spare part number 65 TouchPad reader light 12 Index 117 TouchPad zone identifying 11 transporting guidelines 37 U USB 3 0 ports identifying 8 USB board removal 73 spare partnumber 23 v vents identifying 8 17 WwW webcan light identifying 10 webcam module spare part number 25 webcam identifying 10 webcam microphone module removal 70 spare part number 67 Windows backup 102 File History 102 103 Refresh 103 104 reinstall 103 104 remove everything and reinstall option 104 reset 104 restoring files 103 system restore point 101 103 wireless antenna removal 73 spare partnumber 25 67 wireless light 12 wireless module compartment identifying 17 wireless product description 3 WLAN antennas identifying 10 WLAN module removal 50 spare part numbers 24 50 workstation guidelines 37
101. t number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description select models only This is the alphanumeric identifier needed to locate documents drivers and support for the computer ENWW Component replacement procedures 39 Computer feet Description Spare part number Rubber feet kit 680563 001 The computer feet are adhesive backed rubber pads There are 4 rubber feet that attach to the base enclosure in the locations illustrated below 40 Chapter 4 Removal and replacement procedures ENWW Battery Description Spare part number 6 cell 55 Whr 2 55 Ah Li ion battery 593554 001 6 cell 47 Whr 2 20 Ah Li ion battery 593553 001 Before disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Slide the battery release latch 1 to release the battery 2 Pivot the front edge of the battery 2 up and back 3 Remove the battery 3 from the computer of on To inser
102. t the battery 1 Align the tabs on the rear edge of the battery 1 with the notches on the rear edge of the battery bay 2 Pivot the front edge of the battery 2 down into the battery bay until it is seated The battery release latch will automatically lock into place op ON ENWW Component replacement procedures 41 Service door Description Spare part number Plastics Kit contains the service door 681816 001 Before removing the service door follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system y Disconnect all external devices connected to the computer p Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 Remove the service door 1 Using a small Phillips screwdriver loosen the service door capture screw 1 2 Slide the service door 2 forward slightly and lift the front right corner 3 to tilt the service door 3 Remove the service door 4 at an angle Reverse this procedure to replace the service door 42 Chapter 4 Removal and replacement procedures ENWW Optical drive Ey NOTE The optical drive spare part kit includes a bezel and bracket Description Spare part number Blu ray ROM DVD R R
103. tatic electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the devic
104. the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 41 Remove the service door see Service door on page 42 Remove the hard drive see Hard drive on page 45 Remove the optical drive see Optical drive on page 43 Remove the keyboard see Keyboard on page 52 Remove the top cover see Top cover on page 57 4 5 6 7 8 9 1 0 Remove the system board see System board on page 75 80 Chapter 4 Removal and replacement procedures ENWW Remove the fan and heat sink 1 Turn the system board upside down with the front toward you 2 Disconnect the fan cable 1 from the system board A CAUTION To prevent damage to heat sinks and or processors loosen tighten captive screws in sequence as numerically labeled y NOTE The heat sink and fan appearance and the number of screws may be different from the heat sink and fan pictured 3 Loosen the four Phillips captive screws 2 and the three Phillips captive screws 3 that secure the heat sink to the system board 4 Remove the fan and heat sink 4 NOTE Due to the adhesive quality of the thermal material located between the heat sink and system board components it may be necessary to move the heat sink from side to side to detach it y NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time th
105. the tab side 3 7 Remove the bezel 4 from the ODD Reverse this procedure to reassemble and install the optical drive Hard drive E NOTE The hard drive spare part kit does not include the hard drive cable hard drive bumpers or hard drive bracket and screws Description Spare part number Supports the following 9 50 mm 6 35 em 2 50 in SATA hard drives 1 TB 5400 rpm 676521 001 750 GB 7200 rpm 633252 001 750 GB 5400 rpm 634250 001 640 GB 5400 rpm 669300 001 500 GB 7200 rpm 634925 001 500 GB 5400 rpm 669299 001 320 GB 5400 rpm 622643 001 Supports the following 7 00 mm 6 35 em 2 50 in SATA hard drives 320 GB 5400 rpm 645193 001 Hard drive hardware kit includes hard drive cable hard drive bumpers and hard drive bracket and 682745 001 screws ENWW Component replacement procedures 45 Before removing the hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the service door see Service door on page 42 Remove the hard drive 1 Disconnect the hard dr
106. thermal material Description Spare part number Fan 68055 1 001 Heat sink for use only with computer models equipped with UMA video memory for BGA based 711471 001 systems Heat sink for use only with computer models equipped with UMA video memory 680549 001 Heat sink for use only with computer models equipped with switchable discrete video memory for 711472 001 BGA based systems Heat sink for use only with computer models equipped with switchable discrete video memory 680550 001 Ey NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan and heat sink follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from
107. tp www hp com go contactHP For worldwide support go to http welcome hp com country us en wweontact_us html IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image select models only ENWW The HP Recovery partition select models only allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working Restore and recovery 105 To start HP Recovery Manager from the HP Recovery partition 1 Press f1 1 while the computer boots ape Press and hold f1 1 as you press the power button Select Troubleshoot from the boot options menu Select HP Recovery Manager and follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly Ts 2 3 If possible back up all personal files Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer or Insert the HP Recovery USB flash drive you created into a USB port on your compute
108. ts a successful installation you can delete the downloaded file from your hard drive ENWW Updating the BIOS 93 Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostics test while it is running press esc 94 Chapter 6 Using Setup Utility BIOS and System Diagnostics Ubuntu Linux ENWW 7 Specifications Computer specifications Dimensions Depth 24 5 cm 9 6 in Width Height front to rear 37 4 cm 14 7 in 3 1 to 3 6 cm 1 2 to 1 4 in Weight lowest weight configuration lt 2 5 kg 5 5 lbs Input power Operating voltage 18 5 V dc 3 5 A 65W 19 V dc 4 74 A or 19 5 V dc 4 62 A 90 W Operating current 3 5 A Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m t
109. ver the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 104 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 104 If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 105 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 105 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information
110. wireless local area network WLAN antenna cables Supports 16 9 ultra wide aspect ratio Memory 2 customer accessible upgradable SODIMM slots DDR3 1600 MHz Dual Channel support for a Next Generation Intel Core processor DDR31L 1600 MHz Dual Channel support for a Next Generation Intel Core processor DDR3 1333 MHz Dual Channel Support DDR3 1600 MHz downgrade to DDR3 1333 MHz Supports the following configurations up to 8 GB e 8192 MB total system memory 4096x2 No support for 32 bit OS e 6144 MB total system memory 4096x1 2048x1 No support for 32 bit OS e 4096 MB total system memory 4096x1 or 2048x2 e 2048 MB total system memory 2048x1 Hard drives Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses Supports HP 3D Drive Guard Customer accessible Serial ATA SATA Chapter 1 Product description ENWW ENWW Category Description Supports the following single hard drive configurations e 1 TB 5400 rpm 9 5 mm e 750 GB 7200 rpm 9 5 mm e 750 GB 5400 rpm 9 5 mm e 640 GB 5400 rpm 9 5 mm e 500 GB 7200 rpm 9 5 mm e 500 GB 5400 rpm 9 5 mm e 320 GB 5400 rpm 9 5 mm and 7 0 mm Optical drive Fixed Customer accessible SATA 12 7 mm tray load Supports Blu ray ROM DVD R RW Super Multi Double Layer Drive Supports DVD RW Super Multi Double Layer Combo Drive Supports zero power optical drive Webcam VGA
111. ws 8 keyboard for use in Spain white includes cable Windows 8 keyboard for use in Portugal white includes cable 699498 141 Windows 8 keyboard for use in Turkey white includes cable 699498 151 Windows 8 keyboard for use in for use in Greece white includes cable 699498 161 699498 171 Windows 8 keyboard for use in for use in Latin America white includes cable Windows 8 keyboard for use in Saudi Arabia white includes cable 699498 25 1 Windows 8 keyboard for use in Russia white includes cable 699498 261 Windows 8 keyboard for use in Bulgaria white includes cable 699498 281 699498 29 Windows 8 keyboard for use in Thailand white includes cable Windows 8 keyboard for use in Japan white includes cable 699498 A41 Windows 8 keyboard for use in Europe white includes cable 699498 AB 1 Windows 8 keyboard for use in Taiwan white includes cable 699498 AD1 699498 B31 Windows 8 keyboard for use in Korea white includes cable Windows 8 keyboard for International use white includes cable 699498 BB 1 Windows 8 keyboard for use in Israel white includes cable 699498 BG1 Windows 8 keyboard for use in Switzerland white includes cable 699498 DB1 699498 DH1 Windows 8 keyboard for use in Canada white includes cable Windows 8 keyboard for use in the Netherlands white includes cable 699498 FL1 Windows 8 keyboa

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