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HP EliteBook 8770w

1. 10 Graphics board includes replacement thermal material AMD FirePro M5950 XT GL 1GB GDDR5 DP 1 2 and Eyefinity Plus support 689279 001 NVIDIA Quadro 3000M N14E Q1 2 GB dedicated GDDR5 video memory 689280 001 NVIDIA Quadro 4000M N14E Q3 2 GB dedicated GDDR5 video memory 689281 001 NVIDIA Quadro 5010M N14E Q5 4 GB dedicated GDDR5 video memory 689282 001 11 Processor heat sink For use only with computer models equipped with dual core processors 652542 001 For use only with computer models equipped with quad core processors 653629 001 12 Modem module 56K V 92 data fax modem 628824 001 NOTE The modem module spare part kit does not include a modem module cable The modem module cable is included in the Cable Kit spare part number 652545 001 13 System board includes replacement thermal material For use in all countries and regions except the People s Republic of China e For use with computer models equipped with Intel quad core processors 688746 001 e For use with computer models equipped with Intel dual core processors 688745 001 For use only in the People s Republic of China e For use with computer models equipped with Intel quad core processors 690035 001 e For use with computer models equipped with Intel dual core processors 690034 001 14 Expansion memory modules PC3 10600 1333 MHz shared 2 GB 2048 MB memory module PC3 12800 1600 MHz DDR3 652972 001 4 GB 4096 MB memo
2. 24 Chapter 3 Without backlight for use in Latin America 688737 161 With backlight for use in Latin America 688738 161 Without backlight for international use 688737 B31 With backlight for international use 688738 B31 Without backlight for use in Northwest Africa 688737 FP1 Without backlight for use in Norway 688737 091 With backlight for use in Norway 688738 091 Without backlight for use in Portugal 688737 131 Without backlight for use in Russia 688737 251 With backlight for use in Russia 688738 251 Without backlight for use in Saudi Arabia 688737 171 Without backlight for use in Slovenia 688737 BA1 Without backlight for use in South Korea 688737 AD1 With backlight for use in South Korea 688738 AD1 Without backlight for use in Spain 688737 071 Without backlight for use in Switzerland 688737 BG1 With backlight for use in Switzerland 688738 BG1 Without backlight for use in Greece 688737 151 Without backlight for use in Thailand 688737 281 With backlight for use in Thailand 688738 281 Without backlight for use in Turkey 688737 141 Without backlight for use in the United Kingdom and Singapore 688737 031 With backlight for use in the United Kingdom and Singapore 688738 031 Without backlight for use in the United States 688737 001 With backlight for use in the United States 688738 001 Without backlight Windows 8 for use in the United States 701977 001 With backlight Windows 8 for
3. 7 Remove the keyboard see Keyboard on page 71 Remove the top cover 1 Position the computer right side up with the front toward you 2 Remove the 8 Torx M2 5x6 0 screws that secure the base enclosure to the top cover I l ee ee fe ee a 84 Chapter 4 Removal and replacement procedures 3 Remove the two Phillips M2 5x3 screws in the optical drive upgrade drive bay 1 and the four Phillips M2 5x3 0 screws inside the battery bay 2 4 Disconnect the power button board cable 1 Disconnect the TouchPad cable on the left 2 and the right sides 3 5 Disconnect the fingerprint reader cable 4 and then disconnect the application board cable 5 6 Position the computer right side up Component replacement procedures 85 7 Grasp the top cover by the hole in the optical disk drive upgrade drive bay and lift up the front edge of the top cover 1 8 Remove the top cover from the base enclosure 2 9 If it is necessary to replace the TouchPad a Lift the adhesive tape 1 lift and release the TouchPad cable from the opening in top cover 2 and then release the TouchPad cable 3 b Remove the three screws 1 securing the TouchPad to the top cover c Release the TouchPad from the front clip 2 securing the TouchPad to the top cover 86 Chapter 4 Removal and replacement procedures d Release the TouchPad from the front right side clip 3 and then remove the
4. Ey NOTE Due to the adhesive quality of the thermal material located between the fan graphics board heat sink assembly and graphics board components it may be necessary to move the graphics board heat sink from side to side to detach it from the system board Ey NOTE The thermal material must be thoroughly cleaned from the surfaces of the graphics board heat sink and the graphics board each time the graphics board heat sink is removed Thermal paste is used on the largest component 1 and 2 on the graphics board and the graphics board heat sink section 3 and 4 that service it Reverse this procedure to install the fan graphics board heat sink assembly Component replacement procedures 77 Display bezel Description Spare part number Display bezel for use with computer models without a webcam 688763 001 Before removing the display bezel follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer ad Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display assembly see Display assembly on page 88 Remove the display bezel 1 Remove the screw covers 1 the captive screw 2 and the two screws 3 that se
5. Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state You can create an HP factory image restore DVD using an installed or an external DVD RW optical drive You can also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive CAUTION Using Recovery completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP factory image restore DVD you must first create the recovery disc To create the recovery disc Ey NOTE HP recommends that you create the HP factory image restore DVD in the event of a system failure 1 Select Computer gt More Applications 2 Inthe left pane click Tools and then click Create HP Factory Image Restore DVD in the right pane 3 Follow the on screen instructions to create an image file to burn a recovery disc To restore the computer from the partition follow these steps 1 If possible back up all personal files 2 Insert the HP Factory Image Restore DVD into the external optical drive and restart the
6. Remove the optical drive 1 2 3 4 Position the computer with the front toward you Loosen the Phillips captive screw 1 that secures the optical drive to the computer Insert a flat bladed screwdriver or similar tool into the optical drive tab access 2 and press the tab to the left to release the optical drive from the computer Remove the optical drive 3 64 Chapter4 Removal and replacement procedures 5 If itis necessary to replace the optical drive bracket a Position the optical drive with the rear toward you b Remove the three Phillips M2 0x3 0 screws 1 that secure the optical drive bracket to the optical drive c Remove the optical drive bracket 2 6 If itis necessary to remove the optical drive bezel a Insert the end of a paper clip into the release access hole 1 in the optical drive bezel Press in gently until the tray is released b Firmly pull outward on the open tray 2 until the optical drive slides out X Component replacement procedures 65 c Firmly pull outward on the bezel to remove the bezel from the optical drive tray Reverse this procedure to reassemble and install the optical drive Upgrade bay hard drive Ey NOTE The hard drive bracket is included in the Hard Drive Hardware Kit spare part number 642774 001 Description Spare part number 7 0 mm 9 5 mm or 12 7 mm 500 GB hard drive 7200 rpm 634925 001 Before removing the upgrade bay
7. 1 7 Pr S amp P Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Ey NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed as follows 1 2 3 Start Computer Setup Use a pointing device or the arrow keys to select File gt System Information
8. 4 Remove the battery see Battery on page 51 5 Remove the service access cover see Service access cover on page 52 6 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 7 Remove the keyboard see Keyboard on page 71 8 Remove the top cover see Top cover on page 83 9 Remove the fan graphics board heat sink assembly see Fan graphics board heat sink assembly on page 75 10 Remove the processor heat sink see Processor heat sink on page 110 Remove the processor 1 Use a flat bladed screwdriver to turn the processor locking screw 1 one half turn counterclockwise until you hear a click 112 Chapter 4 Removal and replacement procedures 2 Lift the processor 2 straight up and remove it Ey NOTE When you install the processor the gold triangle 3 on the processor must be aligned with the triangle 4 embossed on the processor socket Reverse this procedure to install the processor Component replacement procedures 113 Fan Heat sink A Remove the 4 screws securing the fan heat sink 1 and then remove the fan heat sink 2 Ey NOTE Make sure the fan cable is disconnected from the system board EY NOTE This diagram shows a view of of the processor 1 the paste 2 the board components 3 and the pads 4 Thermal paste must be thoroughly removed and replaced each time the processor he
9. Audio USB 2 0 board Description Spare part number Audio USB 2 0 board 689284 001 94 Chapter4 Removal and replacement procedures Before removing the Audio USB 2 0 board follow these steps 1 re 8 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 51 Remove the service access cover see Service access cover on page 52 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 Remove the keyboard see Keyboard on page 71 Remove the top cover See Top cover on page 83 Remove the audio USB 2 0 board 1 2 Position the computer right side up with the front toward you Remove the three Phillips M2 5x3 0 screws 1 that secure the audio USB 2 0 board to the base enclosure Disconnect the speaker cable 2 from the Audio USB 2 0 board Lift the left edge of the audio USB 2 0 board to disconnect it from the system board and remove the audio USB 2 0 board 3 at an angle to the left from the base enclosure Reverse this procedure to install the audio USB 2 0 board Com
10. 4 Remove the battery see Battery on page 51 5 Remove the service access cover see Service access cover on page 52 6 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 7 Remove the keyboard see Keyboard on page 71 8 Remove the top cover see Top cover on page 83 9 Remove the fan graphics board heat sink assembly see Fan graphics board heat sink assembly on page 75 110 Chapter 4 Removal and replacement procedures Remove the processor heat sink 1 Following the sequence stamped into the processor heat sink loosen the four Phillips captive screws 1 that secure the processor heat sink to the system board Ey NOTE Due to the adhesive quality of the thermal material located between the processor heat sink and the processor it may be necessary to move the processor heat sink from side to side to detach it from the system board 2 Lift the processor heat sink up and to the right at an angle and remove it from the base enclosure 2 Ey NOTE Thermal paste located on the surfaces of the processor 1 and the processor heat sink 2 must be thoroughly removed and replaced each time the processor heat sink is removed Replacement thermal paste is included in the processor heat sink and processor spare part kits Reverse this procedure to install the processor heat sink Component replacement procedures 111 Processor Ey NO
11. number 689281 001 N Graphics board NVIDIA Quadro 4000M N14E Q3 2 GB dedicated GDDR5 video memory 689282 001 N Graphics board NVIDIA Quadro 5010M N14E Q5 4 GB dedicated GDDR5 video memory 689283 001 N USB 3 0 board includes cable 689284 001 N Audio USB 2 0 board 690034 001 N System board for use with computer models equipped with Intel quad core processors in the People s Republic of China includes replacement thermal material 690035 001 N System board for use with computer models equipped with Intel quad core processors in the People s Republic of China includes replacement thermal material 691223 001 N Display panel 43 9 cm 17 3 in HD AG WVA 691224 001 N Display panel 43 9 cm 17 3 in FHD AG WVA 691351 001 N Next Generation Intel Core i7 3920XM 2 90 GHz Turbo up to 3 80 GHz 1600 MHz 8 MB L3 Cache 8 threads 55W 693708 001 A AC adapter 200 W PFC Slim AC Smart adapter 693714 001 A AC adapter 230 W PFC AC Smart adapter 695915 001 A Intel Centrino Advanced N 6205 802 11a b g n WLAN module 696435 001 N Fan graphics board heat sink assembly for use only with computer models equipped with NVIDIA Quadro graphics subsystems includes replacement thermal material 696901 001 N Application board 698410 001 N Service access door 698588 001 A Intel Centrino Ultimate N 6300 802 11a b g n 3x3WiFi NMA Adapter 699467 001 A Service access door RCTO 700373 001 N 180 GB solid state drive includes bracket 701
12. 18 Chapter2 External component identification Rear Component Description 1 a RJ 11 modem jack Connects a modem cable 2 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 i Power connector Connects an AC adapter Rear 19 Bottom Component Description 1 Battery bay Holds the battery SIM slot Supports a wireless subscriber identity module SIM The SIM slot is located inside the battery bay 3 ig Battery release latch Releases the battery 4 Accessory battery connector Connects an optional accessory battery 5 Docking connector Connects an optional docking device 6 gt Service door release latch Releases the service door from the computer 7 Vents 3 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 8 Bluetooth compartment 20 Chapter 2 External component identification Contains a Bluetooth device select models only Component Description 9 Speakers 2 Produce sound NOTE Touse the SRS Premium Sound software select Start gt All Programs gt SRS Premium S
13. 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Operating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate Nonoperating 1 50 g zero to peak 10 Hz to 500 Hz 0 5 oct min sweep rate NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures 130 Chapter 6 Specifications 43 9 cm 17 3 in WVA display specifications Metric U S Dimensions Width 24 4 cm 9 65 in Depth 38 1 cm 15 0 in Diagonal 43 9 cm 17 3 in Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 180 nits typical Backlight LED Character display 80 x 25 Total power consumption 6 0 W Viewing angle 65 horizontal 50 vertical typical Hard drive specifications 750 GB 500 GB 320 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm Width 7 0 mm 7 0 mm 7 0mm Weight 101g 101g 101g Interface type SATA SATA SATA Transfer rate 100 MB sec 100 MB sec 100 MB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 3 ms 3 ms 3 ms Average 13 ms 13 ms 13 ms Maximum 24 ms 24 ms 24 ms Logical blocks 1 250 242 867 976 752 240 625 121 433 Disk rotational speed 7200 rpm 7200 rpm 7200 rpm Operating temper
14. For use with AMD graphics subsystem 688733 001 For use with NVIDIA graphics subsystem 696435 001 7 Primary memory modules PC3 10600 1333 MHz shared 2 GB 2048 MB memory module PC3 12800 1600 MHz DDR3 652792 001 4 GB 4096 MB memory module PC3 12800 1600 MHz DDR3 641369 001 8 GB 8192 MB memory module PC3 12800 1600 MHz DDR3 670034 001 8 Fan heat sink assembly includes replacement thermal material 653629 001 688762 001 9 Processor includes replacement thermal material Next Generation Intel Core processors support Intel Turbo Boost Technology i7 3520M 2 90 GHz Turbo up to 3 60 GHz 1600 MHz 4 MB L3 Cache 4 threads 35W 681954 001 i7 3610QM 2 30 GHz Turbo up to 3 30 GHz 1600 MHz 6 MB L3 Cache 8 threads 45W 680646 001 i7 3720QM 2 60 GHz Turbo up to 3 60 GHz 1600 MHz 6 MB L3 Cache 8 threads 45W 681283 001 i7 3820QM 2 70 GHz Turbo up to 3 70 GHz 1600 MHz 8 MB L3 Cache 8 threads 45W 681284 001 i7 3920XM 2 90 GHz Turbo up to 3 80 GHz 1600 MHz 8 MB L3 Cache 8 threads 691351 001 55W55W Next Generation Intel Core i5 processors support Intel Turbo Boost Technology i5 3320M 2 60 GHz Turbo up to 3 30 GHz 1600 MHz 3 MB L3 Cache 4 threads 35W 681952 001 i5 3360M 2 80 GHz Turbo up to 3 50 GHz 1600 MHz 3 MB L3 Cache 4 threads 35W 681953 001 26 Chapter 3 Illustrated parts catalog Item Description Spare part number
15. Keyboard includes keyboard cable pointing stick and pointing stick cable Without backlight for use in Belgium 688737 A41 With backlight for use in Belgium 688738 A41 Without backlight for use in Brazil 688737 201 Without backlight for use in Canada 688737 DB1 With backlight for use in Canada 688738 DB1 Without backlight for use in Bulgaria 688737 261 Without backlight for use in Taiwan 688737 AB1 With backlight for use in Taiwan 688738 AB1 Without backlight for use in Denmark 688737 081 With backlight for use in Denmark 688738 081 Without backlight for use in Finland and Sweden 688737 B71 With backlight for use in Finland and Sweden 688738 B71 Without backlight for use in France 688737 051 With backlight for use in France 688738 051 Without backlight for use in Romania 688737 271 Without backlight for use in Germany 688737 041 With backlight for use in Germany 688738 041 Without backlight for use in Czechoslovakia 688737 FL1 With backlight for use in Czechoslovakia 688738 FL1 Without backlight for use in Hungary 688737 211 Without backlight for use in Iceland 688737 DD1 Without backlight for use in Israel 688737 BB1 Without backlight for use in Italy 688737 061 With backlight for use in Italy 688738 061 Without backlight for use in Japan 688737 291 Computer major components 23 Item Description Spare part number
16. The modem module spare part kit does not include a modem module cable The modem module cable is included in the Cable Kit spare part number 652545 001 See Modem module cable on page 100 for information on replacing the modem module cable Description Spare part number 56K V 92 1data fax modem 628824 001 Before removing the modem module follow these steps 1 9 N A Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 51 Remove the service access cover see Service access cover on page 52 Component replacement procedures 97 6 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 7 Remove the keyboard see Keyboard on page 71 8 Remove the top cover see Top cover on page 83 9 Remove the Smart Card reader see Smart Card reader on page 58 10 Remove the Audio USB 2 0 board see Audio USB 2 0 board on page 94 Remove the modem module 1 Position the computer right side up with the front toward you 2 Remove the two Phillips M2 0x3 0 screws 1 that secure the
17. click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Ey NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed as follows 1 2 3 Start Computer Setup Use a pointing device or the arrow keys to select File gt System Information To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter EY NOTE You can also determine the BIOS version by turning on or restarting the computer press
18. computer 2 WLAN antennas 3 Send and receive wireless signals to communicate with wireless local area networks WLAN 3 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN 4 Internal microphones 2 Record sound 5 Webcam light On The webcam is in use 6 Webcam Records video and captures still photographs To use the webcam on Windows 7 models select Start gt All Programs gt Communication and Chat gt HP Webcam For information about using the webcam in Windows 8 access Help and Support From the Start screen type help and then select Help and Support The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support To access this guide in Windows 8 select the HP Support Assistant app on the Start screen select My computer and then select the User guides 8 Chapter 2 External component identification Display SUSE Linux models Component Description 1 Internal display switch Turns off the display or initiates Suspend if the display is closed while the power is on NOTE The display switch is not visible from
19. includes keyboard cable pointing stick and pointing stick cable 688737 D61 A Keyboard without backlight for use in India includes keyboard cable pointing stick and pointing stick cable 688737 DB1 A Keyboard without backlight for use in Canada includes keyboard cable pointing stick and pointing stick cable 688737 DD1 A Keyboard without backlight for use in Iceland includes keyboard cable pointing stick and pointing stick cable Sequential part number listing 37 Spare part CSR flag Description number 688737 FL1 A Keyboard without backlight for use in Czechoslovakia includes keyboard cable pointing stick and pointing stick cable 688737 FP1 A Keyboard without backlight for use in Northwest Africa includes keyboard cable pointing stick and pointing stick cable 688738 001 A Keyboard with backlight for use in the United States includes keyboard cable pointing stick and pointing stick cable 688738 031 A Keyboard with backlight for use in the United Kingdom includes keyboard cable pointing stick and pointing stick cable 688738 041 A Keyboard with backlight for use in Germany includes keyboard cable pointing stick and pointing stick cable 688738 051 A Keyboard with backlight for use in France includes keyboard cable pointing stick and pointing stick cable 688738 061 A Keyboard with backlight for use in Italy includes keyboard cable pointing stick and pointing s
20. 36 spare part numbers 26 27 35 67 69 microphone product description 2 spare part number 30 35 miscellaneous parts spare partnumbers 33 model name 1 modem module product description 3 removal 97 spare part number modem module cable removal 100 mouse laser spare partnumber 36 mouse travel spare partnumber 34 mouse wireless spare partnumber 35 mute light identifying 11 27 34 97 N network cable removal 107 spare partnumber 28 network jack identifying 18 num Ik key identifying 14 num lock light 11 O operating system product description 5 optical drive identifying 17 precautions 45 product description 2 removal 63 spare part number 39 spare part numbers 28 31 63 specifications 132 133 134 optical drive bracket spare part number 31 150 Index optical drive eject button identifying 17 P packing guidelines 47 plastic parts 44 Plastics Kit spare part number 35 pointing device product description 4 pointing stick 10 pointing stick buttons 10 ports 1394 18 DisplayPort 18 eSATA 18 eSATA USB 2 0 combo 18 external monitor 17 product description 4 USB 2 0 17 18 USB charging 17 power button board removal 91 spare part number 39 91 power button identifying 12 power connector cable removal 107 spare part number 28 power connector identifying 19 power cord set requirements 145 spare part numbers 33 34 power light 11 16 power requirements product description 4 processo
21. Click the appropriate operating system Go to the BIOS section and download the BIOS software package Follow the installation instructions as provided with the downloaded BIOS software package Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using Advanced Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main
22. Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Windows 7 Computer Setup BIOS and Advanced System Diagnostics Starting Computer Setup YNOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the
23. Random Cache buffer cD 170 ms 8 MB Write CD R and CD RW DVD R DVD R 9 DVD RW DVD R DVD R 9 DVD RW DVD RAM 170 ms 230 ms Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 132 Chapter 6 Specifications 10 800 KB sec Applicable disc 24X CD R Read 3 600 KB sec Write 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 1X BD ROM 1X BD R read 1X BD RE read 6 750 KB sec 4 500 KB sec 4 500 KB sec 4 500 KB sec Transfer mode Applicable disc Multiword DMA Mode Read DVD RW SuperMulti Double Layer Drive specifications Write CD DA CD E G CD mIDI CD TEXT CD R and CD RW CD ROM CD ROM XA MIXED MODE CD CD I CD I Bridge Photo cD Video DVD R DVD RW DVD R DVD RW CD Multisession CD CD EXTRA DVD RAM Portfolio CD R CD RW CD R CD RW DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM Access time cD DVD Random lt 175 ms lt 230 ms Cache buffer 2 5 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec DVD RW SuperMulti Doub
24. To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter Ey NOTE You can also determine the BIOS version by turning on or restarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Windows 7 Computer Setup BIOS and Advanced System Diagnostics 123 Downloading a BIOS update CAUTION CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 4 5 6 7 Open your Web browser For U S support go to http www hp com go contactHP For worldwide
25. TouchPad from the top cover Reverse this procedure to install the top cover and TouchPad PY NOTE In reversing this procedure make sure that the display latch assembly actuator lines up correctly with the top cover to avoid damaging any components Component replacement procedures 87 Display assembly Description Spare part number Display panel 43 9 cm 17 3 in High Definition Plus HD Anti Glare AG LED WVA without 691223 001 webcam Display panel 43 9 cm 17 3 in FHD AG LED WVA 691224 001 43 9 cm 17 3 in FHD AG RGB LED UVWA Dream Color with webcam not available with HP 688736 001 Mobile Broadband 43 9 cm 17 3 in FHD AG RGB LED UVWA Dream Color without webcam not available with HP 688735 001 Mobile Broadband Display Hinge Kit 652528 001 Display hinge covers 652529 001 Before removing the display assembly follow these steps 1 7 8 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 51 Remove the service access cover see Service access cover on page 52 Remove the optical drive see Optical drive on p
26. USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Starting Computer Setup Ey NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled SUSE Linux Computer Setup BIOS 125 To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions Ey NOTE Y
27. Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter e To save your changes and exit Computer Setup menus Click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup Ey NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions n eaP pP To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Windows 8 Computer Setup BIOS and Advanced System Diagnostics 119 Updating the BIOS Updated v
28. all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 51 5 Remove the service access cover see Service access cover on page 52 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module EY NOTE The red WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN antenna cable is connected to the WWAN module Aux terminal 2 Remove the two Phillips M2 0x2 0 screws 2 that secure the WWAN module to the system board The WWAN module tilts up 3 Remove the WWAN module 3 by pulling the module away from the slot at an angle 62 Chapter4 Removal and replacement procedures Reverse this procedure to install the WWAN module RTC battery Description Spare part number RTC battery 651948 001 Before removing the RTC battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer 9 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see B
29. board to the top cover Remove the application button board 3 Reverse this procedure to install the application button board Fingerprint reader Description Spare part number Fingerprint reader 688743 001 Component replacement procedures 93 Before removing the fingerprint reader follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 51 Remove the service access cover see Service access cover on page 52 6 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 7 Remove the keyboard see Keyboard on page 71 8 Remove the top cover see Top cover on page 83 Remove the fingerprint reader 1 Position the top cover upside down with the front toward you 2 Slide the fingerprint reader cable 1 out from the 3 clips in the top cover and remove it 3 Peel off the tape 2 that secures the fingerprint reader to the top cover 4 Lift the fingerprint reader 3 from the top cover Reverse this procedure to install the fingerprint reader
30. ccceceeeeeceeeececceecae cae eeeeeeeeeeeeeeeee cece eaaaaaaaaaaeaeeeeeeeeeeeeeeeeeeetenseaea 134 T Backup ana VOU ssa 2 a2 oa das ate Sosa vcasasiva yi eacespevanceue pesvaienatcsasn usa su rrucuseye ce euineaeesmoanesea eoneeatenspaneeseuuNe 135 Windows 7 Backup and recovery cccceeceeeeeeee tere ernie teeter ene tnat eee naeeeeeeeeeieeeeeeeeenieeeeeerees 135 Creating recovery media with HP Recovery Disc Creator ceceerceeeeereeeeeeeeees 135 Creating recovery media sa dccsecseeeeencistdest deneseeeseatteieensiedecioneeatdieiadniidiedeciae 136 Backing up your information 00 c cece eeeteeee eee eeceeeeeeetecaeeeeeeeeaeeeeeeeenaeeeeeeenaas 136 Performing a system recovery 2 cccccceceeticeecnecececteesedecnenecceenedteeneeesastenesdeeeeeaes 137 Using the Windows recovery tools sssssssssssessssrrnrressseeeerennnnnaaaaaens 137 Using f11 recovery tools sessseeeseessseeeerrressetirrrrnseetrrrsssrrrnnssnne 137 Using a Windows 7 operating system DVD purchased separately rsono E N 139 Windows 8 Backup and recovery sossreciiionireciei eniti nnrir e eiii EnA ENEE ENAERE VEEE 139 Using the Windows recovery tools aasssseeccsrrecssrrreseeerrieerinnnassternaaeinnnnnaatanaaaanannnaaaannnaaa 139 Using T11 recovery tools onci EEEE A A 140 Using Windows 8 operating system media purchased separately 0 eeeee 141 Using Windows Refresh for quick and easy recovery eeeceeeeeeeeeeetee
31. computer As the computer is restarting press f9 to open the Computer Setup boot option menu 4 Select the Notebook Upgrade Bay option SUSE Linux Backup and recovery 143 5 Using the arrow keys select Yes when prompted Do you want to start the System Restore 6 Follow the on screen instructions Ey NOTE You can also restore the computer from the partition by restarting the computer and then pressing the f11 key Ey NOTE If you are unable to boot start up your computer from the hard drive partition with the primary operating system or from the recovery partition and you did not create a system recovery disc you must purchase a SUSE Linux Enterprise Desktop Operating System DVD to reinstall the operating system For additional information see the Worldwide Telephone Numbers booklet Backing up your information You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive or discs Back up your system at the following times e At regularly scheduled times e Before the computer is repaired or restored e Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer gt More Applications gt Tools gt Backup Manager Settings and then click the Backup my home directory button 2 Click Storage Destination Location and then s
32. cover on page 83 Remove the display assembly see Display assembly on page 88 Remove the fan graphics board heat sink see Fan graphics board heat sink assembly on page 75 Remove the processor heat sink see Processor heat sink on page 110 Remove the network cable A Remove the network cable from the sideband on the base enclosure Reverse this procedure to install the network cable Power connector cable The power connector cable is included in the Cable Kit spare part number 652545 001 Component replacement procedures 107 Before removing the power connector cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 51 5 Remove the service access cover see Service access cover on page 52 6 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 7 Remove the keyboard see Keyboard on page 71 8 Remove the top cover see Top cover on page 83 9 Remove the display assembly see Display assembly on page 88 10 Remove
33. display assembly worldwide 5 band Support for no WWAN option Security provided by subscriber identify module SIM located inside battery bay HP Integrated Module with Bluetooth 4 0 Support for no WPAN option External media card One ExpressCard slot supporting 16 bit and 32 bit Cardbus ExpressCard modules Digital Media Card reader supporting the following formats e MultiMediaCard MMC e MultiMediaCard Plus MMC e Secure Digital SD Memory Card e Secure Digital High Capacity SDHC Memory Card e Secure Digital Extended Capacity SDXC Memory Card 4 Category Ports Docking Description e 1394a 1 e Multi pin AC port e Audio in mono microphone e Microphone input stereo e Audio out stereo headphone e Display port 1 1a for NVIDIA 1 2 for AMD e Docking connector e eSATA USB 2 0 combo e RJ 11 modem e RJ 45 Ethernet includes link and activity lights e USB 3 0 2 USB 2 0 2 1 port with USB charging support e VGA Dsub 15 pin supporting 1600 x 1200 external resolution at 75 GHz hot plug unplug with auto detect Supports the following docking stations e HP 230W Docking Station e HP 230W Advanced Docking Station e HP USB 2 0 Docking Station e HP Essential USB 2 0 Port Replicator e HP LAN and USB Travel Hub Keyboard pointing devices 36 5 cm 14 4 in full size keyboard with separate numeric keypad Dual Point 3 pointing stick
34. fresh and keep what is important to you iy IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory Ey NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support y NOTE You may be prompted for your permission or password when using Refresh See Windows Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Win
35. hard drive follow these steps 1 v N 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 51 Remove the service access cover see Service access cover on page 52 Remove the upgrade bay hard drive 1 Position the computer with the front toward you 66 Chapter 4 Removal and replacement procedures 2 Remove the four Phillips PM3 0x3 0 screws that secure the upgrade bay hard drive carrier to the computer OO m i i e s a 3 Loosen the 2 Phillips captive screws 1 that secure the hard drive to the carrier Insert a flat bladed screwdriver or similar tool into the upgrade bay hard drive tab access 2 and press the tab to the left to release the upgrade bay hard drive from the computer 5 Lift and remove the upgrade bay hard drive 3 and then remove the hard disk drive interface connector 4 Reverse this procedure to reassemble and install the upgrade bay hard drive and upgrade bay hard drive carrier Primary memory module Ey NOTE Primary memory is installed under the keyboard Component replacement procedures 67 A comput
36. in Spare part number For use in Spare part number Keyboard with backlight includes keyboard cable pointing stick and pointing stick cable Belgium 688738 A41 Norway 688738 091 Denmark 688738 081 Russia 688738 251 Finland and Sweden 688738 B71 France 688738 051 Germany 688738 041 South Korea 688738 AD1 Thailand 688738 281 Switzerland 688738 BG1 International 688738 B31 Taiwan 688738 AB1 The United States 688738 001 The United Kingdom and Singapore 688738 031 Italy 688738 061 Latin America 688738 161 India 688738 D61 Canada 688738 DB1 Czech Republic and Slovakia 688738 FL1 Keyboard without backlight includes keyboard cable pointing stick and pointing stick cable Belgium 688737 A41 Greece 688737 151 Brazil 688737 201 Norway 688737 091 Bulgaria 688737 261 Portugal 688737 131 Taiwan 688737 AB1 Russia 688737 251 Denmark 688737 081 Saudi Arabia 688737 171 Finland and Sweden 688737 B71 Slovenia 688737 BA1 France 688737 051 South Korea 688737 AD1 Latin America 688737 161 Spain 688737 071 Germany 688737 041 Switzerland 688737 BG1 Romania 688737 271 Northwest Africa 688737 FP1 Hungary 688737 211 Thailand 688737 281 Iceland 688737 DD1 Turkey 688737 141 International 688737 B31 The United Kingdom and Singapore 688737 031 Israel 688737 BB1 The United States 688737 001 Italy 688737 061 India 688737 D61 Japan 688737 291 Canada 688737 DB1 Czech Republic and Slovakia 6
37. page 75 11 Remove the processor heat sink see Processor heat sink on page 110 12 Remove the audio USB 2 0 board see Audio USB 2 0 board on page 94 13 Remove the speaker assembly see Speaker assembly on page 96 14 Remove the Card reader USB 3 0 board see Card reader USB 3 0 board on page 102 15 Remove the system board see System board on page 103 Remove the security lock 1 Position the computer right side up with the front toward you 2 Remove the Torx T9M2 5x6 0 screw 1 that secures the security lock to the base enclosure Component replacement procedures 109 3 Rotate the security lock away from the base enclosure and remove the security lock from the base enclosure 2 Reverse this procedure to install the security lock Processor heat sink Description Spare part number For use only with computer models equipped with quad core processors 653629 001 For use only with computer models equipped with dual core processors 652542 001 Before removing the processor heat sink follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer
38. part number Intel Centrino Advanced N 6205 802 11a b g n WLAN module 695915 001 60 Chapter 4 Removal and replacement procedures Description Spare part number Intel Centrino Ultimate N 6300 802 11a b g n WLAN module 698588 001 Broadcom 802 11a b g n 2x2WiFi Adapter 669832 001 Z CAUTION The WLAN module and the WWAN module are not interchangeable To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system ed Disconnect all external devices connected to the computer 6 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 51 5 Remove the service access cover see Service access cover on page 52 Remove the WLAN module 1 Position the computer with the front toward you 2 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN mod
39. rear toward you Lift the rear hinges and remove 8 Remove the two 6 millimeter Torx screws securing the display panel to the base enclosure 1 and then remove the display panel 2 Reverse this procedure to reassemble and to install the display assembly Power button board Description Spare part number Power button board 688749 001 Component replacement procedures 91 Before removing the power button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 51 5 Remove the service access cover see Service access cover on page 52 6 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 7 Remove the keyboard see Keyboard on page 71 8 Remove the top cover see Top cover on page 83 Remove the power button board 1 Position the top cover upside down with the front toward you 2 Slide the power button board cable out from the clips in the top cover 1 3 Remove the conductive tape 2 that secures the power button board cable
40. support go to http welcome hp com country us en wwcontact_us html Follow the on screen instructions to identify your computer and access the BIOS update you want to download Click the option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download Click your specific product from the models listed Click the appropriate operating system Go to the BIOS section and download the BIOS software package Follow the installation instructions as provided with the downloaded BIOS software package Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 124 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics e Start up test This test analyzes the main computer components that are required to start the computer e Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect e Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in ever
41. the fan graphics board heat sink see Fan graphics board heat sink assembly on page 75 11 Remove the processor heat sink see Processor heat sink on page 110 Remove the power connector cable A Remove the power connector cable jack from the base enclosure Reverse this procedure to install the Power connector cable Security lock The security lock is included with the base enclosure assembly spare part number 652535 001 108 Chapter 4 Removal and replacement procedures Before removing the security lock follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 51 5 Remove the service access cover see Service access cover on page 52 6 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 7 Remove the keyboard see Keyboard on page 71 8 Remove the top cover see Top cover on page 83 9 Remove the display assembly see Display assembly on page 88 10 Remove the fan graphics board heat sink see Fan graphics board heat sink assembly on
42. the modem module cable Component replacement procedures 101 Card reader USB 3 0 board Description Spare part number Card reader USB 3 0 board 689283 001 Before removing the card reader USB 3 0 board follow these steps 1 7 8 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 51 Remove the service access cover see Service access cover on page 52 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 Remove the keyboard see Keyboard on page 71 Remove the top cover see Top cover on page 83 Remove the card reader USB 3 0 board 1 2 3 Position the computer right side up with the front toward you Remove any plastic blanks in the card reader slots Remove the 3 Phillips M2 5x3 0 screws 1 that secure the card reader USB 3 0 board to the base enclosure Lift the left side 2 of the card reader USB 3 0 board to disconnect it from the system board Reverse this procedure to install the card reader USB 3 0 board 102 Chapter 4 Removal and replacement pro
43. the outside of the computer 2 WLAN antennas 3 Send and receive wireless signals to communicate with wireless local area networks WLAN 3 Internal microphones 2 Record sound 4 Webcam light On The webcam is in use 5 Webcam Records video and captures still photographs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help Top TouchPad Component Description 1 Left pointing stick button Can be used with the pointing stick and functions like the left button on an external mouse 2 Center pointing stick button Can be used with the pointing stick and functions like the center button on an external mouse 3 Pointing stick Moves the pointer and selects or activates items on the screen 4 Right pointing stick button Can be used with the pointing stick and functions like the right button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse 6 Center TouchPad button Functions like the center button on an external mouse 7 Left TouchPad button Functions like the left button on an external mouse 8 TouchPad Moves the pointer and selects o
44. this procedure to reassemble and install the hard drive Secondary hard drive Ey NOTE The hard drive bracket is included in the Hard Drive Hardware Kit spare part number 642774 001 Description Spare part number 750 GB 7200 rpm SATA hard drive 633252 001 500 GB 7200 rpm SATA hard drive 634925 001 320 GB 7200 rpm SATA hard drive 634862 001 24 GB solid state drive includes bracket and screws 701479 001 Before removing the secondary hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 51 5 Remove the service access cover see Service access cover on page 52 Remove the secondary hard drive 1 Position the computer with the front toward you 2 Loosen the Phillips M2 5x10 5 captive screws 1 that secure the hard drive to the computer 56 Chapter 4 Removal and replacement procedures 3 Grasp the tab and slide the hard drive 2 to the right Lift the hard drive up to remove it from the 9 hard drive bay 3 4 If itis necessary to remove the hard drive bracket follow these steps a Re
45. to the top cover 4 Remove the two Phillips M2 5x3 0 screws 3 that secure the power button board to the top cover and then remove the power button board 4 Reverse this procedure to install the power button board Application button board Description Spare part number Application button board 696901 001 92 Chapter4 Removal and replacement procedures Before removing the application button board follow these steps 1 re 8 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 51 Remove the service access cover see Service access cover on page 52 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 Remove the keyboard see Keyboard on page 71 Remove the top cover see Top cover on page 83 Remove the application button board 1 2 3 Position the top cover upside down with the front toward you Slide the application button board cable 1 out from the clip in the top cover Remove the two Phillips M2 5x3 0 screws 2 that secure the application button
46. up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions Ey NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup Windows 7 Computer Setup BIOS and Advanced System Diagnostics 121 To exit Computer Setup menus choose one of the following methods e To exit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter e To save your changes and exit Computer Setup menus click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts 122 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics Restoring factory settings in Computer Setup Ey NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps
47. use in the United States 701978 001 With backlight Windows 8 for use in The United Kingdom and Singapore 701978 031 With backlight Windows 8 for use in Germany 701978 041 With backlight Windows 8 for use in France 701978 051 With backlight Windows 8 for use in Italy 701978 061 With backlight Windows 8 for use in Denmark 701978 081 With backlight Windows 8 for use in Norway 701978 091 With backlight Windows 8 for use in Latin America 701978 161 Illustrated parts catalog Item Description Spare part number With backlight Windows 8 for use in Russia 701978 251 With backlight Windows 8 for use in Thailand 701978 281 With backlight Windows 8 for use in Belgium 701978 A41 With backlight Windows 8 for use in Taiwan 701978 AB1 With backlight Windows 8 for use in South Korea 701978 AD1 With backlight Windows 8 for use internationally 701978 B31 With backlight Windows 8 for use in Sweden and Finland 701978 B71 With backlight Windows 8 for use in Switzerland 701978 BG1 With backlight Windows 8 for use in India 701978 D61 With backlight Windows 8 for use in Canada 701978 DB1 With backlight Windows 8 for use in Czechoslovakia 701978 FL1 Without backlight for use in India 688737 D61 With backlight for use in India 688738 D61 Without backlight with pointing stick Windows 8 for use in The United Kingdom and 701977 031 Singapore Without backli
48. 2774 001 A Hard Drive Hardware Kit includes hard drive bracket and screws 651948 001 N RTC battery 652524 001 N Display enclosure 652527 001 N Webcam cable 652528 001 N Display Hinge Kit includes left and right hinges hinge pipe and brackets 652529 001 N Display hinge covers 652530 001 N Antenna Kit includes WLAN antenna and cables and WWAN antenna and cables 652532 001 N Display Rubber Kit includes 2 bezel rubber bumpers and 8 rubber screw covers 652533 001 N Display Miscellaneous Kit 652540 001 N Speaker assembly 652542 001 N Processor heat sink for use only with computer models equipped with dual core processors includes replacement thermal material 652545 001 N Cable Kit includes DC jack cable RJ 45 cable modem module cable Bluetooth cable 652546 001 N Smart Card cover 652547 001 N ExpressCard socket 652972 001 A Memory module 2 GB PC3 12800 1600 MHz 653629 001 N Processor heat sink for use only with computer models equipped with quad core processors includes replacement thermal material 655312 001 N Microphone 655546 001 N Plastics Kit includes optical drive compartment cover RJ 11 modem jack cover SD Card cover and Express Card slot cover 655547 001 N Upgrade bay hard drive 655792 001 A Bluetooth module HP Integrated Module with Bluetooth 4 0 ENH Data Rate Wireless Technology NOTE The Bluetooth module spare part kit does not include a Bluetooth module cable The Bluetooth module cable is includ
49. 479 001 N 24 GB solid state drive includes bracket 701977 001 A Keyboard Windows 8 without backlight for use in the United States includes keyboard cable pointing stick and pointing stick cable 701977 031 A Keyboard Windows 8 without backlight for use in The United Kingdom and Singapore includes keyboard cable pointing stick and pointing stick cable 701977 041 A Keyboard Windows 8 without backlight for use in Germany includes keyboard cable pointing stick and pointing stick cable 701977 051 A Keyboard Windows 8 without backlight for use in France includes keyboard cable pointing stick and pointing stick cable 701977 061 A Keyboard Windows 8 without backlight for use in Italy includes keyboard cable pointing stick and pointing stick cable 701977 071 A Keyboard Windows 8 without backlight for use in Spain includes keyboard cable pointing stick and pointing stick cable 701977 081 A Keyboard Windows 8 without backlight for use in Denmark includes keyboard cable 40 Chapter 3 Illustrated parts catalog pointing stick and pointing stick cable Spare part CSR flag Description number 701977 091 A Keyboard Windows 8 without backlight for use in Norway includes keyboard cable pointing stick and pointing stick cable 701977 131 A Keyboard Windows 8 without backlight for use in Portugal includes keyboard cable pointing stick and pointing stick cable 7019
50. 5W i7 3820QM 2 70 GHz Turbo up to 3 70 GHz 1600 MHz 8 MB L3 Cache 8 threads 45W Next Generation Intel Core i5 processors support Intel Turbo Boost Technology Technology i5 3320M 2 60 GHz Turbo up to 3 30 GHz 1600 MHz 3 MB L3 Cache 4 threads 35W i5 3360M 2 80 GHz Turbo up to 3 50 GHz 1600 MHz 3 MB L3 Cache 4 threads 35W Chipset Mobile Intel QM77 Graphics Display Memory Support for the following graphics subsystem graphics boards all feature OpenGL driver support AMD FirePro M5950 XT GL 1GB GDDR amp DP 1 2 and Eyefinity Plus support NVIDIA Quadro 3000M N14E Q1 2 GB dedicated GDDR5 video memory NVIDIA Quadro 4000M N14E Q3 2 GB dedicated GDDR5 video memory NVIDIA Quadro 5010M N14E Q5 4 GB dedicated GDDR5 video memory Display panel 43 9 cm 17 3 in High Definition Plus HD Anti Glare AG LED WVA without webcam Display panel 43 9 cm 17 3 in FHD AG LED WVA Display assembly 43 9 cm 17 3 in FHD AG RGB LED UVWA Dream Color with webcam not available with HP Mobile Broadband includes display panel cable 3 WLAN antenna and cables and 2 WWAN antenna and cables Display assembly 43 9 cm 17 3 in FHD AG RGB LED UVWA Dream Color without webcam not available with HP Mobile Broadband includes display panel cable 3 WLAN antenna and cables and 2 WWAN antenna and cables 4 customer accessible upgradable memory module slots Supports dual channel memory Supports up t
51. 71 For use in Japan 491683 291 For use in North America 491683 001 For use in the People s Republic of China 491683 AA1 For use in South Africa 491683 AR1 For use in South Korea 491683 AD1 For use in Switzerland 491683 111 For use in Taiwan 491683 AB1 For use in Thailand 491683 201 For use in the United Kingdom and Singapore 491683 031 Hard Drive Hardware Kit includes hard drive bracket and screws 642774 001 Hard drive upgrade bay 655547 001 Screw Kit 688744 001 ExpressCard socket 652547 001 Miscellaneous parts 33 Sequential part number listing CSR flag designations A Mandatory B Optional C Service technician recommended N Non user replaceable Spare part CSR flag Description number 434594 001 A Optical USB travel mouse 491683 001 A Power cord for use in North America 3 conductor black 1 83 m 491683 011 A Power cord for use in Australia 3 conductor black 1 83 m 491683 021 A Power cord for use in Europe the Middle East and Africa 3 conductor black 1 83 m 491683 031 A Power cord for use in Singapore and the United Kingdom 3 conductor black 1 83 m 491683 081 A Power cord for use in Denmark 3 conductor black 1 83 m 491683 111 A Power cord for use in Switzerland 3 conductor black 1 83 m 491683 171 A Power cord for use in Saudi Arabia 3 conductor black 1 83 m 491683 201 A Power cord for use in Thailand 3 conductor black 1 83 m 491683 202
52. 77 141 A Keyboard Windows 8 without backlight for use in Turkey includes keyboard cable pointing stick and pointing stick cable 701977 151 A Keyboard Windows 8 without backlight for use in Greece includes keyboard cable pointing stick and pointing stick cable 701977 161 A Keyboard Windows 8 without backlight for use in Latin America includes keyboard cable pointing stick and pointing stick cable 701977 171 A Keyboard Windows 8 without backlight for use in Saudi Arabia includes keyboard cable pointing stick and pointing stick cable 701977 201 A Keyboard Windows 8 without backlight for use in Brazil includes keyboard cable pointing stick and pointing stick cable 701977 211 A Keyboard Windows 8 without backlight for use in Hungary includes keyboard cable pointing stick and pointing stick cable 701977 251 A Keyboard Windows 8 without backlight for use in Russia includes keyboard cable pointing stick and pointing stick cable 701977 261 A Keyboard Windows 8 without backlight for use in Bulgaria includes keyboard cable pointing stick and pointing stick cable 701977 271 A Keyboard Windows 8 without backlight for use in Romania includes keyboard cable pointing stick and pointing stick cable 701977 281 A Keyboard Windows 8 without backlight for use in Thailand includes keyboard cable pointing stick and pointing stick cable 701977 291 A Keyboard Windows 8 without backlight for use in Japan includes keyboa
53. 88737 FL1 Windows 8 Keyboard without backlight includes keyboard cable pointing stick and pointing stick cable United States 701977 001 Northwest Africa 701977 FP1 The United Kingdom and Singapore 701977 031 Germany 701977 041 France 701977 051 Italy 701977 061 Component replacement procedures 71 For use in Spare part number For use in Spare part number Spain 701977 071 Denmark 701977 081 Norway 701977 091 Portugal 701977 131 Turkey 701977 141 Greece 701977 151 Latin America 701977 161 Saudi Arabia 701977 171 Brazil 701977 201 Hungary 701977 211 Russia 701977 251 Bulgaria 701977 261 Romania 701977 271 Thailand 701977 281 Japan 701977 291 Belgium 701977 A41 Taiwan 701977 AB1 South Korea 701977 AD1 Internationally 701977 B31 Finland and Sweden 701977 B71 Slovenia 701977 BA1 Israel 701977 BB1 Switzerland 701977 BG1 India 701977 D61 Canada 701977 DB1 Iceland 701977 DD1 Czech Republic and Slovakia 701977 FL1 Windows 8 Keyboard with backlight includes keyboard cable pointing stick and pointing stick cable The United States 701978 001 The United Kingdom and Singapore 701978 031 Germany 701978 041 France 701978 051 Italy 701978 061 Denmark 701978 081 Norway 701978 091 Latin America 701978 161 Russia 701978 251 Thailand 701978 281 Belgium 701978 A41 Taiwan 701978 AB1 South Korea 701978 AD1 Internationally 701978 B31 Sweden and Finland 701978 B71 Switzerland 701978 B
54. A Keyboard Windows 8 with backlight for use in Canada includes keyboard cable 42 Chapter 3 Illustrated parts catalog pointing stick and pointing stick cable Spare part CSR flag Description number 701978 FL1 A Keyboard Windows 8 with backlight for use in Czechoslovakia includes keyboard cable pointing stick and pointing stick cable 702080 001 A Intel Centrino 2430 EV DO HSPA minicard WLAN module 705053 001 N 128 GB solid state drive includes bracket 710788 001 A F5321GWX HSPA with GPS mini Sequential part number listing 43 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers e Torx T8 screwdriver e 5 0 mm hex socket driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures Ey NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions 44 Chapter4 Removal and rep
55. A Power cord for use in Brazil 3 conductor black 1 83 m 491683 291 A Power cord for use in Japan 3 conductor black 1 83 m 491683 AA1 A Power cord for use in the People s Republic of China 3 conductor black 1 83 m 491683 AB1 A Power cord for use in Taiwan 3 conductor black 1 83 m 491683 AD1 A Power cord for use in South Korea 3 conductor black 1 83 m 491683 AR1 A Power cord for use in South Africa 3 conductor black 1 83 m 491683 BB1 A Power cord for use in Israel 3 conductor black 1 83 m 491683 D01 A Power cord for use in Argentina 3 conductor black 1 83 m 491683 D61 A Power cord for use in India 3 conductor black 1 83 m 591699 001 A Notebook combination lock 592923 001 A Professional Slim Top Load notebook case 626729 002 A Keyed cable lock 628824 001 A Modem 56K V 92 data fax modem 632425 001 A Battery 8 cell Li ion 2 8 Ah 75 WHr 632427 001 A Battery 8 cell Li ion 2 8 Ah 83 WHr 633252 001 A Hard drive 750GB 7200 RPM SATA Hard drive 750 GB 7200 rpm SATA 634087 001 A Battery 9 cell Li ion 3 0 Ah 100 WHr 34 Chapter 3 Illustrated parts catalog Spare part CSR flag Description number 634089 001 A Battery 9 cell Li ion 2 2 Ah 73 WHr 634400 001 A WWAN HP un2430 EV DO HSPA Mobile Broadband Module 634862 001 A Hard drive 320 GB 7200 rpm SATA 634925 001 A Hard drive 500GB 7200 rpm SATA 641369 001 A Memory module 4GB PC3 12800 1600 MHz 64
56. A SED Self Encrypting Drive 683801 001 Hard drive bracket Included only with solid state drives See spare part numbers below in this table Optical drive bracket Included with optical drive See spare part numbers below in this 688769 001 table Optical drive includes bezel and bracket Blu ray R RE DVD RW SuperMulti Double Layer Drive 688772 001 DVD RW SuperMulti Double Layer Drive 688771 001 Blu ray ROM DVD RW SuperMulti Double Layer Drive 688770 001 Mass storage devices 31 Item Description Spare part number DVD ROM Drive 688769 001 5 6 35 cm 2 50 in Solid state drive includes bracket e 256 GB solid state drive Self Encrypting drive SED 688767 001 e 128 GB solid state drive e 688766 001 e 160 GB solid state drive 688768 001 e 180 GB solid state drive 700373 001 e 2 701479 001 4 G B s o li d s t a t e d 32 Chapter 3 Oo lt 3 Illustrated parts catalog Miscellaneous parts Description Spare part number AC Adapter 200W PFC Slim AC Smart Adapter 693708 001 230W PFC AC Smart Adapter 693714 001 Power cord 3 conductor black 1 83 m For use in Argentina 491683 D01 For use in Australia 491683 011 For use in Brazil 491683 202 For use in Denmark 491683 081 For use in Europe the Middle East and Africa 491683 021 For use in India 491683 D61 For use in Israel 491683 BB1 For use in Saudi Arabia 491683 1
57. G1 India 701978 D61 Canada 701978 DB1 Czech Republic and Slovakia 701978 FL1 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 51 72 Chapter4 Removal and replacement procedures 5 Remove the service access cover see Service access cover on page 52 6 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 Ey NOTE The optical drive or hard drive carrier in the upgrade bay must be removed in order to remove the keyboard Remove the keyboard 1 Position the computer with the front toward you 2 Loosen the three Phillips captive screws that secure the keyboard to the computer 3 Position the computer on its side with the display open at a 90 degree angle Component replacement procedures 73 4 Insert a small tool at an angle through the hole in the optical drive bay at an angle to push out the top edge of the keyboard This gives you access to the back of the keyboard and releases the top edge of the keyboard Ey N
58. HP EliteBook 8770w Mobile Workstation Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2012 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Centrino and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition October 2012 Document Part number 677250 002 Safety warning notice WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a sof
59. OTE Make sure that the optical drive or upgrade hard drive have been removed before performing this procedure Turn the computer right side up with the front toward you Open the display as far as it will open Lift the top edge 1 of the keyboard until it rests at an angle Slide the keyboard back toward the display 2 oS o pa 9 Release the keyboard ZIF connector 1 and lift the keyboard cable 2 to release it 74 Chapter4 Removal and replacement procedures 10 Release the pointing stick ZIF connector 3 and lift the cable 4 to release it Reverse this procedure to install the keyboard Fan graphics board heat sink assembly Ey NOTE The fan graphics board heat sink assemblies include replacement thermal material Description Spare part number For use only with computer models equipped with AMD graphics subsystems 688733 001 For use only with computer models equipped with NVIDIA graphics subsystems 696435 001 Ey NOTE To properly ventilate the computer allow at least a 7 6 cm 3 inch clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exh
60. R3 641369 001 2048 MB memory module PC3 12800 1600 MHz DDR3 652972 001 NOTE A memory module must be installed in the right expansion memory module slot before a memory module is installed in the left expansion memory module slot Before removing an expansion memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 51 5 Remove the service access cover see Service access cover on page 52 Remove an expansion memory module 1 Spread the retaining tabs 1 on each side of the expansion memory module slot to release the expansion memory module The edge of the module opposite the slot rises away from the computer Component replacement procedures 69 2 Remove the expansion memory module 2 by pulling the module away from the slot at an angle PY NOTE Memory modules are designed with a notch 3 to prevent incorrect installation into the expansion memory module slots Reverse this procedure to install an expansion memory module 70 Chapter 4 Removal and replacement procedures Keyboard For use
61. T E E EE EE inna iia ER T 94 Speaker assembly aione anean T E E T O SA 96 Modem mod le aea e e a aa aaa aa aa ee eee 97 Display VGA porn a E EA E da edit 98 Modem module cable ccccccccccccceccececeeceeeeeceeeeeeee ea caaseasaesasaaaaeaaeaaaecaeceeeeeeeeseeeeeeeeeess 100 Card reader USB 3 0 board iioii eean a i ieee i ei e 102 Bluetooth module Cable i r e aa hed aude E 103 Systeam DOAI siete sects Seite alias A e acta Ail ec A ance heeteas ae 103 Network cable and Jack scrscccessnesdacessascatdacee sa iteedcans aite Manas ate aaah aaah sade ea 107 Power connector Cable ccitsscizeccisisteeeeee a fnedsebvsasdpandecsstaiavececstiaeedesisaehyee 107 SOCUNTY IGEK eceran E ARAE REAR EAEE AT OR 108 Processor heat SINK ecsieedennseuetbeshaatiaeeet RA AA 110 PROCOSSOM en a a E tadel ava aetadeddneneeoe ce 112 Fan Heat Sink iicesicnsieehdecetencten deh Wide EAA EE 114 Graphics DOAN sacs teadainaactcvets saadiunsuannva have dienaaadcardasiaut vdades iagdidadseasndavedaasaandiugdanasieasaderaaadies 115 Fae a daaecacsdvvadeieand agetedsbaiaandsaaanans 116 5 Computer Setup BIOS and Advanced System Diagnostics cccccsssseneeeeeeseeeneeeeeneneeeeeeeneneceneeennnes 118 Windows 8 Computer Setup BIOS and Advanced System Diagnostics 0 cceeeeeeeeeeetee 118 Starting Computer Setup ssiri n e aa AE eaa 118 Navigating and selecting in Computer Setup ssssssessssssrrrsseeerrestrirrrssstrrnssttnnnsssennnnn
62. TE The processor spare part kit includes replacement thermal material Description Spare part number Next Generation Intel Core processors support Intel Turbo Boost Technology includes replacement thermal material i7 3610QM 2 30 GHz Turbo up to 3 30 GHz 1600 MHz 6 MB L3 Cache 8 threads 45W 680646 001 i7 3720QM 2 60 GHz Turbo up to 3 60 GHz 1600 MHz 6 MB L3 Cache 8 threads 45W 681283 001 i7 3820QM 2 70 GHz Turbo up to 3 70 GHz 1600 MHz 8 MB L3 Cache 8 threads 45W 681284 001 i7 3520M 2 90 GHz Turbo up to 3 60 GHz 1600 MHz 4 MB L3 Cache 4 threads 35W 681954 001 i7 3920XM 2 90 GHz Turbo up to 3 80 GHz 1600 MHz 8 MB L3 Cache 8 threads 55W 691351 001 Next Generation Intel Core i5 processors support Intel Turbo Boost Technology includes replacement thermal material i5 3360M 2 80 GHz Turbo up to 3 50 GHz 1600 MHz 3 MB L3 Cache 4 threads 35W 681953 001 i5 3320M 2 60 GHz Turbo up to 3 30 GHz 1600 MHz 3 MB L3 Cache 4 threads 35W 681952 001 Before removing the processor follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer
63. USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions 118 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics 2 NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup To exit Computer Setup menus choose one of the following methods e To exit Computer Setup menus without saving your changes Click the Exit icon in the lower left corner of the screen and then follow the on screen instructions
64. Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery disc 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Windows 8 Backup and recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Ey NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 8 operating system media to reboot the computer and repair the operating system For additional information see Using the Windows recovery tools To recover information you previously backed up A From the Start screen type h and then select Help and Support To recover your information using Startup Re
65. ade a ea a e a a aa a dia Mad dels Cane ceee 58 Bluetooth module isc a a a sagen aetea a aaa a aa a aa a ienaa 59 WLAN mod le sgcivatesdecterucihleeateccen ei a a a esol a a aa a e a a eaaa a 60 MWAN mo dU E ised E A E aE 62 RiGobatlery ni ithe aaa ba athe ati T O 63 Optical drive wives eae ce ae he nda en ee tg 63 Upgrade bay ihard drives ciis2 cr E E nna alia O Ea 66 Primary memory Module 00 0605 cece eens e teen cas EAA eee ier 67 Expansion memory module cece eee eeeeeeeeeeeeteeeeeeeeeeeseeeeaeeeeeeseeeeaeeeeeseeeaaeeeeeneeeaaees 69 Keyboard sive ca ute nein bean eh i ila an 71 Fan graphics board heat sink assembly ceeeeeee eee eeecte eee eeeeeetaeeeeeeeeettaeeeeeeeeenaaees 75 Display bozek 2222 hee aire eee inal a ade ae deed 78 Display EE EE ceric geeein itl EATE a a ciate Mee eae Ladd eats Soaks diag 79 Display panel cape a a a cee eeeeeeeee cease ea a e e ea aae ke AE aaaea 81 Hinge brackets ic iececiiedeseci cs tneeecan ieee eis eeii ei eia aei A iine aa aiaa iaa iE iaoi eia 81 Ac olere lna aaee T AE E E E A E E E EET 82 Hoea GN TENE Fatah E EEEE EATE TE TT 83 Display assembly noeneen eeii ii eii aiia ade db e iE iE 88 Power button D Oad a a aa A a aa r a a aa a A E ie R 91 Application button board 22 0 ccccccccceeceeeeeeeeeceeeeeeaeecaecaeeceeeeeeeeeeeeeeeseesecaeaaaeaaeeeeeeeeeeeeeeeess 92 Fingerprint reada onoonoae oeei ieee ina da i sai Eaa A aai a iOO aa 93 a o Eees AADA board EAEE E
66. age 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 Remove the keyboard see Keyboard on page 71 Remove the top cover see Top cover on page 83 Remove the display assembly 1 Position the computer upside down 88 Chapter4 Removal and replacement procedures 2 Remove the tape 1 that secures the WLAN and WWAN cables to the system board 2 3 Turn the computer right side up facing you Feed the WLAN and WWAN cables through the hole next to the keyboard screw 1 and then lift the cable free of the routing areas 2 Disconnect the webcam cable 3 4 Position the computer with the rear towards you CAUTION Support the display assembly when removing the display screws in the following steps Failure to support the display assembly can result in damage to the assembly and other components Component replacement procedures 89 5 Disconnect the display panel cable 1 and then remove the cable 2 EY NOTE Make sure all cables are freed from the clips in the routing channel 6 Turn the unit around and then remove the Torx M2 5x7 0 screws 1 that secure the display hinges to the base enclosure Next remove the Torx M2 5x3 0 screws 2 that secure the hinge cover to the base enclosure Remove the four 8 millimeter Torx screws 3 that secure the hinge cover to the base enclosure 90 Chapter4 Removal and replacement procedures 7 Position the computer with the
67. al 59 spare part number Bluetooth module cable removal 103 Bluetooth module compartment cover removal 60 board application spare partnumbers 40 buttons calculator 13 center TouchPad 10 left TouchPad 10 optical drive eject 17 pointing stick 10 power 12 right TouchPad 10 TouchPad 10 12 volume mute 12 wireless 12 28 31 39 35 59 Cc Cable Kit spare partnumber 35 cables service considerations 45 calculator button identifying 13 calculator light 11 caps lock light identifying 11 card reader USB 3 0 board removal 102 spare partnumber 102 case notebook slim top load spare partnumber 34 chipset product description 1 components bottom 20 display 8 front 15 leftside 18 rear 19 right side 17 top 7 computer feet locations 51 computer part number 49 computer reset 142 Computer Setup navigating and selecting 118 restoring factory settings 119 126 computer setup restoring factory settings 126 computer specifications 130 connector power 19 connector service considerations 45 CRT board spare part number 30 38 D diskette drive precautions 45 display assembly removal 88 spare partnumbers 23 36 88 display bezel removal 78 spare part number 39 spare partnumbers 29 78 display enclosure spare part number display hinge covers spare partnumber 35 Display Hinge Kit spare part number 30 35 Display Miscellaneous Kit spare part number 35 display panel product description 1 removal 79 spare par
68. an to the fan graphics board heat sink assembly 116 Chapter 4 Removal and replacement procedures 2 Remove the fan 2 Reverse this procedure to install the fan into the fan graphics board heat sink assembly Component replacement procedures 117 5 Computer Setup BIOS and Advanced System Diagnostics Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory y NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Windows 8 Computer Setup BIOS and Advanced System Diagnostics Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup Ey NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if
69. and selecting in Computer Setup ssesssssssirsssesrrrssererrerserrrrrssrenens 126 Restoring factory settings in Computer Setup ssesseessssssrrsssesrrrssrttrrrsstttrrnnstterrrssrrennne 126 Updating the BIOS scvicsssssecessnsnteaetestidcanndestpadacuniastandecevusaedeieessaadsciesmtelsves dain dean 127 Determining the BIOS Version cccccceeeeeeee ee eeneee eee eeeenneeeeeeeeeaeeeeeeeeaeeeeeeeeaeeeeeneeaas 127 Downloading a BIOS update cc ceceeeeeee reenter eee eennie EEE EEEE 128 Using Advanced Diagnostics viviaddediedsacteeseaancacicivnceceteetaandadeeedacedeeaedacedenananereni nen 128 GSP OG HE ICAU ONS a ssaizs sais pecs astinneaas pau no nese scenes veal opnanis sean veda aan unpeavavaunpedase sans veda veaaknmuivaseanned Goan EEES ARR S 130 Computer specifications ssas i E AEREA a ET NE EE 130 43 9 cm 17 3 in WVA display specifications 0 0 cc cence eeeenne eee eeeeeeaeeeeeeeeaaeeeeeeeenaeeeeeeeenaaees 131 Hard drive specifications cccceeeceececeeeeeecae eee eee eee eeee eee eeecaaaaaeaaecaeeeeeeeeeeeegeseceecacaaeseeeeeeeeeeeeeeeteees 131 Blu ray R RE DVD RW SuperMulti Double Layer Drive specifications eceeeeeeeeeeeeeeeenees 132 Blu ray ROM DVD RW SuperMulti Double Layer Drive specifications 0 ccccccceeceeeteeeeteeeseees 132 DVD RW SuperMulti Double Layer Drive specifications eee ee eeeeneeeeeeeenceeeeeeeeeaeeeeeeeeeaaas 133 DVD ROM Drive Specifications
70. at sink is removed Replacement thermal paste is included in the processor heat sink and processor spare part kits 114 Chapter 4 Removal and replacement procedures Graphics board Ey NOTE The graphics board spare part kit includes replacement thermal material Description Spare part number AMD FirePro M5950 XT GL 1GB GDDR5 DP 1 2 and Eyefinity Plus support 689279 001 NVIDIA Quadro 5010M N14E Q5 4 GB dedicated GDDR5 video memory 689282 001 NVIDIA Quadro 4000M N14E Q3 2 GB dedicated GDDR5 video memory 689281 001 NVIDIA Quadro 3000M N14E Q1 2 GB dedicated GDDR5 video memory 689280 001 Before removing the graphics board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 51 Remove the service access cover see Service access cover on page 52 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 Remove the keyboard see Keyboard on page 71 Remove the top cover see Top cover on page 83 Remove the fan graphics board heat sink assembly se
71. attery on page 51 5 Remove the service access cover see Service access cover on page 52 Remove the RTC battery A Disconnect the RTC battery cable 1 from the system board and remove the RTC battery 2 Ey NOTE You may need to remove some double sided adhesive Reverse this procedure to install the RTC battery Optical drive Ey NOTE The upgrade bay supports both optical drives and hard drives If you switch from a hard drive to an optical drive in the upgrade bay you will need to remove four additional screws that secure the hard drive carrier Description Spare part number Blu ray R RE DVD4RW SuperMulti Double Layer Drive 688772 001 DVD RW SuperMulti Double Layer Drive 688770 001 Component replacement procedures 63 Description Spare part number Blu ray ROM DVD RW SuperMulti Double Layer Drive 688771 001 DVD ROM Drive 688769 001 Before removing the optical drive follow these steps 1 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 51 Remove the service access cover see Service access cover on page 52
72. ature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details 43 9 cm 17 3 in WVA display specifications 131 Blu ray R RE DVD RW SuperMulti Double Layer Drive specifications Applicable disc Read BD ROM BD ROM DL BD R BD R DL BD RE BD RE DL DVD ROM DVD R DVD R DL DVD RW DVD R DVD R DL DVD RW DVD RAM Ver 2 CD DA CD ROM mode 1 and mode 2 CD ROM XA mode 2 form 1 and form 2 Photo CD single and multiple sessions CD Extra CD R CD RW and CD TEXT Write DVD RAM Ver 2 DVD R DVD R CD R and CD ROM Access time BD DVD Random lt 230 ms lt 180 ms Cache buffer 4 5 MB Data transfer rate 2X BD RAM 9 MB sec 8X DVD 2 400 KB sec 16X CD R 2 400 KB sec 16X CD RW 2 400 KB sec Blu ray ROM DVD RW SuperMulti Double Layer Drive specifications Applicable disc Read CD DA CD E G CD MIDI CDTEXT CD ROM CD ROM XA MIXED MODE CD CD I CD I Bridge Photo CD Video CD Multisession CD Photo CD CD EXTRA Portfolio CD R CD RW CD R CD RW DVDROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM HD ROM Single Layer HD ROM Dual Layer HD DVD R HD DVD R for Dual Layer HD DVD RW Access time
73. aust air is displaced through the ventilation grill located on the left side of the computer Before removing the graphics board heat sink follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 51 Component replacement procedures 75 5 Remove the service access cover see Service access cover 6 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 7 Remove the keyboard see Keyboard on page 71 8 Remove the top cover see Top cover on page 83 9 Remove the display assembly see Display assembly on page 88 Remove the fan graphics board heat sink assembly eNOTE Before proceeding make sure you disconnect the power button board cable and the RJ 45 cable 1 Following the sequence stamped into the graphics board heat sink loosen the 4 Phillips captive screws 1 that secure the graphics board heat sink fan assembly to the system board 76 Chapter 4 Removal and replacement procedures 2 Lift the heat sink fan assembly 2 straight up to remove it
74. ay panel brackets to the hinge pipe 4 Slide the hinge pipe to the right 1 and remove the hinge pipe 2 EY NOTE Make sure you pull back the antenna cables when removing the hinge pipe 5 Remove the display panel Reverse this procedure to reassemble and to install the display panel 80 Chapter4 Removal and replacement procedures Display panel cable Description Spare part number Display panel cable select models only 688761 001 To remove the display panel cable A Release the adhesive tape that secures the display panel cable to the display panel 1 Disconnect the cable 2 and then remove the cable 3 Hinge brackets Description Spare part number Display hinge brackets consists of the hinge piece and the vertical support brackets for the left and 652528 001 right sides To remove the display panel hinge brackets Component replacement procedures 81 A Remove the 4 screws that secure each hinge assembly to the panel 1 and then remove the hinge brackets 2 Webcam module Description Spare part number Webcam module with microphone 688752 001 Before removing the webcam module follow these steps 1 ad Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power fr
75. b browser light light 11 webcam 8 9 removal 82 spare part number webcam cable spare part number 30 35 webcam light identifying 8 9 webcam identifying 8 9 Windows Refresh 142 reinstall 142 remove everything and reinstall option 142 reset 142 Windows 8 operating system DVD 141 Windows applications key identifying 14 Windows button identifying 14 wireless product description 3 wireless antenna spare part number 35 wireless antennas identifying 8 wireless button identifying 12 wireless lights 11 16 WLAN antenna and cables spare part number 30 WLAN antennas identifying 8 9 WLAN module removal 60 spare partnumbers 27 36 60 workstation guidelines 47 WWAN antenna and cables spare partnumber 30 WWAN antennas identifying 8 WWAN module removal 62 spare partnumbers 27 35 62 29 39 82 Index 151
76. bels Material handling packages e Non conductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastic Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 48 Chapter4 Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures There are as many as 98 screws and screw locks that must be removed replaced or loosened when servicing the computer Make special note of each screw and screw lock size and location during removal and replacement Service tag and PCID label Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag pi oI Serial XXXXXXXX MUO OUNIDO M U O O TT N Product XXXXXXXX O OA UAA OA E O AE E A Worranty lylyOy OV Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determ
77. buttons and 3 TouchPad buttons without backlight 36 5 cm 14 4 in full size keyboard with separate numeric keypad Dual Point 3 pointing stick buttons and 3 TouchPad buttons with backlight not supported in Japan or Brazil Spill resistant DuraKeys coating Spill resistant DuraPad coating on TouchPad Gestures enabled by default 2 finger scrolling 2 finger zoom pinch TouchPad supports vertical scroll zone Taps enabled as default Power requirements Supports the following AC adapters with localized cable plug support e 200W Slim Smart AC adapter e 230W Slim Smart AC adapter 230W Smart AC adapter 3 wire plug with ground pin Chapter 1 Product description Category Security Description Support for the following batteries e 8 cell 2 8 Ah 83 WHr Li ion battery e 8 cell 2 8 Ah 75 WHr Li ion battery available with 3 year warranty only e Supports 9 cell 73 WHr polymer HP STO9 Extended Life Battery does not support HP Fast Charge e Supports 9 cell 3 0 Ah 100 WHr cylindrical battery HP BBO9 Ultra Capacity Extended Life Battery does not support HP Fast Charge HP Fast Charge Technology Integrated fingerprint reader Integrated Smart Card reader Preboot authentication password Smart Card Supports security lock Trusted platform module TPM v 1 2 and TPM enhanced drive lock Full volume encryption Operating system Preinstalled operating systems e Windows 7 Home Pre
78. cable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 146 Chapter 8 Power
79. cedures Bluetooth module cable Ey NOTE The Bluetooth module cable is included in the Cable Kit spare part number 652545 001 Before removing the Bluetooth module cable follow these steps 1 8 9 10 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 51 Remove the service access cover see Service access cover on page 52 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 Remove the keyboard see Keyboard on page 71 Remove the top cover see Top cover on page 83 Remove the bluetooth module see Bluetooth module on page 59 Remove the card reader USB 3 0 board see Card reader USB 3 0 board on page 102 Remove the Bluetooth module cable 1 2 3 Position the computer right side up with the front toward you Disconnect the Bluetooth cable 1 from the system board Remove the Bluetooth cable 2 Reverse this procedure to install the Bluetooth module cable System board Ey NOTE All system board spare part kits include replacement thermal mater
80. ck Windows 8 for use in Belgium 701977 A41 Without backlight with pointing stick Windows 8 for use in Taiwan 701977 AB1 Computer major components 25 Item Description Spare part number Without backlight with pointing stick Windows 8 for use in South Korea 701977 AD1 Without backlight with pointing stick Windows 8 for use in Internationally 701977 B31 Without backlight with pointing stick Windows 8 for use in Sweden and Finland 701977 B71 Without backlight with pointing stick Windows 8 for use in Slovenia 701977 BA1 Without backlight with pointing stick Windows 8 for use in Israel 701977 BB1 Without backlight with pointing stick Windows 8 for use in Switzerland 701977 BG1 Without backlight with pointing stick Windows 8 for use in India 701977 D61 Without backlight with pointing stick Windows 8 for use in Canada 701977 DB1 Without backlight with pointing stick Windows 8 for use in Iceland 701977 DD1 Without backlight with pointing stick Windows 8 for use in Czechoslovakia 701977 FL1 Without backlight with pointing stick Windows 8 for use in Northwest Africa 701977 FP1 Without backlight with pointing stick Windows 8 for use in Romania 701977 261 3 Top cover includes TouchPad 688747 001 4 TouchPad included with top cover 5 RTC battery 651948 001 6 Fan graphics board heat sink assembly includes replacement thermal material
81. components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status You can view system information and error logs in the Advanced System Diagnostics window 128 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics To start Advanced System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions EY NOTE If you need to stop a diagnostics test while it is running press esc SUSE Linux Computer Setup BIOS 129 6 Specifications Computer specifications Metric U S Dimensions Width 41 70 cm 16 40 in Depth 27 20 cm 10 70 in Height front to back 3 70 cm to 4 30 cm 1 47 in to 1 68 in Weight 3 60 kg 7 96 Ibs Input power Operating voltage 19 5 V dc 4 74 A 120 W Operating current 4 74A Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m
82. computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Position the computer upside down on a flat surface with the front toward you 2 Slide the battery release latch to the left 1 to release the battery 3 Pivot the battery 2 upward and lift it out of the computer 3 Install the battery by inserting it into the battery bay until you hear a click Component replacement procedures 51 SIM Before removing the SIM follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 51 Remove the SIM 1 Press in on the SIM 1 to release it from the SIM slot 2 Remove the SIM 2 from the SIM slot Install the SIM by inserting it into the SIM slot until you hear a click Service access cover 52 Description Spare part number Service access cover 698410 001 Service access cover RCTO 699467 001 Before removing the service access cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hiberna
83. cord set requirements Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http Awww hp com recycle 147 Index Symbols Numerics 1394 port identifying 18 A AC adapter spare part numbers 33 40 accessory battery connector identifying 20 Antenna Kit spare part number application button board removal 92 spare partnumber 92 audio in microphone jack 17 audio product description 2 audio out headphone jack 17 audio USB 2 0 board removal 94 spare part number 30 35 28 40 94 B base enclosure spare part number battery removal 51 spare part numbers 28 34 35 51 battery bay identifying 20 battery light 16 battery release latch 20 bezel upgrade bay 35 BIOS determining version downloading an update 128 updating 120 Blu ray Disc ROM with SuperMulti DVD R RW DL Drive specifications 132 Blu ray R RE DVD RW SuperMulti Double Layer Drive precautions 45 28 39 120 127 120 148 Index spare partnumber 28 31 39 63 specifications 132 Blu ray ROM DVD RW SuperMulti Double Layer Drive spare part number 64 Bluetooth module remov
84. cure the display bezel to the display enclosure 2 Remove the screw covers securing the bezel to the display panel 1 and then remove the screws 2 78 Chapter 4 Removal and replacement procedures 3 Flex the inside edges of the top edge 3 the left and right sides 4 and the bottom edge 5 of the display bezel until the bezel disengages from the display enclosure and then remove the bezel 6 Reverse this procedure to install the display bezel Display panel Description Spare part number 43 9 cm 17 3 in HD AG LED WVA 691223 001 43 9 cm 17 3 in FHD AG WVA 691224 001 Before removing the display panel follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer p Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display assembly see Display assembly on page 88 5 Remove the display bezel see Display bezel on page 78 Remove the display panel 1 Remove the 2 Torx screws on each hinge 1 2 Remove the two Phillips rawhead screws 2 on the upper left and right corners of the display panel Component replacement procedures 79 3 Remove the 1 Phillips screws 3 that secure the displ
85. d e When the computer is in the Sleep Suspend state press the button briefly to exit Sleep Suspend e When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings e Windows 7 Select Start gt Control Panel gt System and Security gt Power Options Or refer to the HP Notebook Reference Guide e Windows 8 From the Start screen type power options Click Settings and then select Power Options from the options displayed e SUSE Linux 1 Select Computer gt Control Center 2 In the left pane click System and then click Power Managementin the right pane 3 i i Wireless button Turns the wireless feature on or off but does not establish a wireless connection 4 q Volume mute button Mutes and restores speaker sound 12 Chapter2 External component identification Component Description 5 Web browser button When Windows is running press the button to open the CE default Web browser 6 E Calculator button Opens the Windows calculator function 7 Fingerprint reader Allows a fingerprint logon to Windows instead of a password logon Top 13 Keys Windows systems Component Description 1 esc key Displays system information when
86. deaaaecana acauudante denadedesesaenadeesasanastean neadedeadaasunends 15 PRIQUM 2 tata factsiiteetivandas a a a a a a 17 E i EENEN P E EE EOT E PTE E ET ETE e TEESE ET A E E E A 18 REA caatavescovachavecacacevasaruadadaie iadicead a aa aE aaa a E aa RAE E RARS 19 BOHONAT rutiinin anena a a a AO aa AA A A A 20 3 WNUStrated Pats CIOT siinid aa a E 22 Computer maj r COMPOMENUS sesser debe datnatetecaeresgia E a EE AEA EA KANAANA 22 Display c m ponents a3 iaccarcssadcavcasnaetbvanascegdadindanadbduandsssaaddcvasasanedauuncansnadadccasasaidansessagaacaitssaaaneidanneatanene 29 Mass storage GeViCeS ia cisisicaccecseiea lege sidebad ee vehladadethesdeasetdeveadaaes NEA E AE A E 31 Miscellaneg s parts icssceksedvadeidesenegs sees ghedeca lds deeds Gasuuaanceenglanadeececetaqeuds adeecacnaenteengeneeevaed cavnaeeneeceeeaauas 33 Sequential part number listing cccceeceeececeeeeceeeeee eee eeeeeeee ea eccaeaaaeaaeeeeeeeeeeseeeseesecenceaeceeeeeeeneeees 34 4 Removal and replacement procedures ccecceeeeeeeeeeeeeeeeeseeeceeceeeeeeeeesenesenaeseaneaseeseeseeeeeeesesseesnenseeeees 44 Preliminary replacement requirements ccceeceeeeeeeecec eee ee eee eeee cece cc eaaecaeeeeeeeeeeeseeseceeesecsueeeeeeeeeeees 44 Tools reg ired vas icceeccaaveaaniewas anode eanan aaa aa a K aa aaa E aAA aaraa a aaka aa aa aaa 44 Service CONSIGSFALIONS easccaine aiana Ei a EE a A EE EE a R EEE 44 PIASUIG DAMS fesievscaactentsdeantatel
87. description 2 removal 54 56 spare part numbers 28 31 34 35 36 54 56 specifications 131 hard drive cover removal 55 Hard Drive Hardware Kit spare part number 33 35 hard drive recovery 140 hard drive upgrade bay spare part number 33 heat sink spare partnumbers 35 hinge spare part number hinge cover illustrated 30 30 35 l integrated numeric keypad identifying 14 15 integrated webcam light identifying 8 9 internal display switch 8 9 internal microphones identifying 8 9 J jacks audio in microphone 17 audio out headphone 17 network 18 RJ 11 modem 19 RJ 45 network 18 K keyboard product description 4 removal 71 spare partnumbers 23 36 37 38 40 41 42 43 71 keypad integrated numeric 15 keypad integrated numeric 14 keys esc 14 fn 14 15 function 14 15 numlk 14 Windows applications 14 Windows button 14 L latch kit spare part number 39 latches battery release 20 latches service door release 20 legacy support USB 118 125 lights battery 16 calculator 11 caps lock 11 mute 11 num lock 11 power 11 16 TouchPad 11 Web browser light 11 webcam 8 9 wireless 11 16 lock keyed cable spare partnumber 34 lock notebook combination spare partnumber 34 M mass storage device spare partnumbers 31 Index 149 mass storage device spare part numbers 28 Media Card reader identifying 16 memory module product description 1 removal 67 69 spare partnumber
88. dows iy IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Reset your PC and follow the on screen instructions To use the Start screen 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 142 Chapter 7 Backup and recovery Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 2 3 From the Start screen type HP Software Setup and select Apps Open HP Software Setup Follow the on screen directions to reinstall drivers or select software SUSE Linux Backup and recovery Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup
89. ductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0m 3 3t and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People s Republic of China COC 5 South Korea EK 4 Requirements for all countries 145 Country region Accredited agency Appli
90. e pointing stick and pointing stick cable 688738 DB1 A Keyboard with backlight for use in Canada includes keyboard cable pointing stick and pointing stick cable 688738 FL1 A Keyboard with backlight for use in Czechoslovakia includes keyboard cable pointing stick and pointing stick cable 688741 001 N CRT board 38 Chapter 3 Illustrated parts catalog Spare part CSR flag Description number 688742 001 A Smart Card includes cable 688743 001 N Fingerprint reader includes cable 688744 001 A Screw Kit 688745 001 N System board for use with computer models equipped with Intel quad core processors in all countries and regions except the People s Republic of China includes replacement thermal material 688745 501 N System board for use with computer models equipped with Intel quad core processors in all countries and regions for Windows 8 standard except the People s Republic of China includes replacement thermal material 688745 601 N System board for use with computer models equipped with Intel quad core processors in all countries and regions for Windows 8 professional except the People s Republic of China includes replacement thermal material 688746 001 N System board for use with computer models equipped with Intel quad core processors in all countries and regions except the People s Republic of China includes replacement thermal material 688746 501 N System board for
91. e Fan graphics board heat sink assembly on page 75 Remove the graphics board 1 Remove the 2 Phillips M2 5x3 0 screws 1 that secure the graphics board to the system board Component replacement procedures 115 2 Lift the right edge of the graphics board until it rests at an angle and remove 2 Reverse this procedure to install the graphics board Fan Description Spare part number Fan 688762 001 Before removing the fan follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 51 5 Remove the service access cover see Service access cover on page 52 6 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 7 Remove the keyboard see Keyboard on page 71 8 Remove the top cover see Top cover on page 83 9 Remove the fan graphics board heat sink assembly see Fan graphics board heat sink assembly on page 75 Remove the fan from the fan graphics board heat sink assembly 1 Remove the 3 Phillips PM2 0x3 0 screws 1 that secure the f
92. ed in the Cable Kit spare part number 652545 001 656840 001 A Wireless mouse 2 4 GHZ 658265 001 N Display Panel Support Kit includes display enclosure WLAN antenna cables WWAN antenna cables and webcam cable 660578 001 A Upgrade bay bezel 15 17W 668969 001 A WWAN HP hs2340 HSPA Mobile Broadband Module Sequential part number listing 35 Spare part CSR flag Description number 669832 001 A Broadcom 802 11a b g n 2x2WiFi Adapter 670034 001 A Memory module 8 GB PC3 12800 1600 MHz 674318 001 Laser USB travel mouse 680646 001 N Next Generation Intel Core i7 Processor i7 3610QM 2 30 GHz Turbo up to 3 30 GHz 1600 MHz 6 MB L3 Cache 8 threads 45W 681283 001 N Next Generation Intel Core i7 Processor i7 3720QM 2 60 GHz Turbo up to 3 60 GHz 1600 MHz 6 MB L3 Cache 8 threads 45W 681284 001 N Next Generation Intel Core i7 Processor i7 3820QM 2 70 GHz Turbo up to 3 70 GHz 1600 MHz 8 MB L3 Cache 8 threads 45W 681952 001 N Next Generation Intel Core i5 Processor i5 3320M 2 60 GHz Turbo up to 3 30 GHz 1600 MHz 3 MB L3 Cache 4 threads 35W 681953 001 N Next Generation Intel Core i5 Processor 5 3360M 2 80 GHz Turbo up to 3 50 GHz 1600 MHz 3 MB L3 Cache 4 threads 35W 681954 001 N Next Generation Intel Core i7 Processor i7 3520M 2 90 GHz Turbo up to 3 60 GHz 1600 MHz 4 MB L3 Cache 4 threads 35W 683801 001 A Ha
93. ed settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences When backing up to discs use any of the following types of discs purchased separately CD R CD RW DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using Ey NOTE DVDs and DVDs with double layer DL support store more information than CDs so using them for backup reduces the number of recovery discs required When backing up to discs number each disc before inserting it into the external drive To create a backup using Backup and Restore Ey NOTE Be sure that the computer is connected to AC power before you start the backup process Ey NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 2 Select Start gt All Programs gt Maintenance gt Backup and Restore Follow the on screen instructions to set up your backup create a system image select models only or create a system repair disc select models only 136 Chapter 7 Backup and recovery Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startu
94. ee Top cover on page 83 9 Remove the display assembly see Display assembly on page 88 10 Remove the fan graphics board heat sink see Fan graphics board heat sink assembly on page 75 11 Remove the processor heat sink see Processor heat sink on page 110 12 Remove the audio USB 2 0 board see Audio USB 2 0 board on page 94 13 Remove the speaker assembly see Speaker assembly on page 96 14 Remove the Card reader USB 3 0 board see Card reader USB 3 0 board on page 102 When replacing the system board be sure that the following additional components are removed from the defective system board and installed on the replacement system board e SIM see SIM on page 52 e Bluetooth module and cable see Bluetooth module on page 59 and Bluetooth module cable on page 103 e WLAN module see WLAN module on page 60 e WWAN module see WWAN module on page 62 e RTC battery see RTC battery on page 63 104 Chapter 4 Removal and replacement procedures e Primary memory modules see Primary memory module on page 67 e Expansion memory modules see Expansion memory module on page 69 e Graphics board see Graphics board on page 115 e Processor heat sink see Processor heat sink on page 110 e Processor see Processor on page 112 e Modem module see Modem module on page 97 Remove the system board 1 Disconnect the power connector cable 1 from the system board 2 Disconnect
95. elect a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now check box Ey NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click the Save and Backup button to start the backup and to save the backup settings To restore backup files 1 Select Computer gt More Applications gt Tools gt Backup Manager Restore 2 Click Backup Source and then select the location of the backup files 3 Click Restore Destination and then select the destination to restore the files 4 To restore all files from the selected location click the Restore all files button To restore selective files only click the Restore selected files button and then click the Select Files button and select the files to be restored 5 Under Restore Point click the time and date of the backup Ey NOTE If multiple backups have been performed click the Use the latest version button to restore the latest version 6 Click the Restore button to start restoring the files or click the Cancel button to cancel the operation 144 Chapter 7 Backup and recovery 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 con
96. ence Guide Produce sound NOTE To use the SRS Premium Sound software in Windows 7 select Start gt All Programs gt SRS Premium Sound To use the SRS Premium Sound software n Windows 8 from the Start screen type SRS and then select SRS Premium Sound Component 1 Q Audio out headphone jack Description Produces sound when connected to optional powered stereo speakers headphones ear buds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide in Windows 8 select the HP Support Assistant app on the Start screen select My computer and then select the User guides NOTE When a device is connected to the headphone jack the computer speakers are disabled 2 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 3 USB charging port Connects an optional USB device The USB 2 0 charging port can also charge select models of cell phones and MP3 players even when the computer is off For more information about USB devices see the HP Notebook Reference Guide 4 USB 2 0 port Connects optional USB devices 5 idl External monitor port Connects an external VGA monitor or pro
97. er having a system board with spare part number 690034 001 or 688745 001 has two memory slots primary memory slots When adding or replacing memory modules slot 1 must be populated before slot 2 is populated A computer having a system board with spare part number 688746 001 or 690035 001 has four memory slots expansion memory slots on the bottom of the computer and the primary memory slots under the keyboard Slot 2 cannot be populated if slot 1 is not populated Description Spare part number 8192 MB memory module PC3 12800 1600 MHz DDR3 670034 001 4096 MB memory module PC3 12800 1600 MHz DDR3 641369 001 2048 MB memory module PC3 12800 1600 MHz DDR3 652972 001 NOTE A memory module must be installed in the bottom primary memory module slot before a memory module is installed in the top primary memory module slot Before removing a primary memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system iad Disconnect all external devices connected to the computer ad Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 51 Remove the service access cover see Service access cover on page 52 Remove the hard drive see Primary
98. ersions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installat
99. et 688765 001 27 ExpressCard plastic insert 655546 001 28 Mass storage device Supports 7 0 mm 0 28 in 9 5 mm 0 37 in or 12 7 mm 0 5 in hard drives and 6 35 cm 2 5 in solid state drive for primary and secondary storage NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 642774 001 e 750 GB SATA 7200 rpm 633252 001 e 500 GB SATA 7200 rpm 634925 001 e 320 GB SATA 7200 rpm 634862 001 e 500 GB SATA SED Self Encrypting Drive 7200 rpm 683801 001 29 Optical drive includes bezel and bracket supported in upgrade bay Blu ray R RE DVD RW SuperMulti Double Layer Drive 688772 001 Blu ray ROM DVD RW SuperMulti Double Layer Drive 688771 001 DVD RW SuperMulti Double Layer Drive 688770 001 DVD ROM Drive 688769 001 Also supported in upgrade bay 500 GB 7200 rpm hard drive 634925 001 30 Service access cover 698410 001 699467 001 RCTO 31 Smart Card reader includes cable 688742 001 28 Chapter 3 Illustrated parts catalog Display components g Item Description Spare part number 1 Display bezel Display bezel 688763 001 2 Webcam module 688752 001 3 Display Display panel 43 9 cm 17 3 in FHD AG WVA 691224 001 Display panel 43 9 cm 17 3 in HD AG WVA 691223 001 Display components 29 Item Description Spare part number Display assembly 43 9 cm 17 3 in FHD AG RGB LED UVWA Dream Color with 688736 001
100. etup utility navigating and selecting 118 restoring factory settings 119 SIM slot identifying 20 SIM removal 52 slots ExpressCard 18 security cable 18 SIM 20 Smart Card spare part number 39 Smart Card cover spare part number 35 Smart Card reader removal 58 spare part number solid state drive precautions 45 product description 2 spare part numbers 27 32 39 40 43 speaker assembly removal 96 spare part number 35 96 speakers identifying 16 28 52 28 58 specifications Blu ray Disc ROM with SuperMulti DVD R RW DL Drive 132 Blu ray R RE DVD RW SuperMulti Double Layer Drive 132 computer 130 display 131 DVD ROM Drive 134 DVD RW SuperMulti Double Layer Drive 133 hard drive 131 optical drive 132 133 134 static shielding materials 48 system board removal 103 spare part number 39 spare partnumbers 27 40 103 y tools required 44 top cover removal 83 spare part number 26 39 83 TouchPad buttons 10 identifying 10 spare part number 26 TouchPad on off button identifying 10 12 TouchPad on off light identifying 11 transporting guidelines 47 U upgrade bay identifying 17 upgrade bay hard drive removal 66 spare part number 66 spare part numbers 35 USB 3 0 board spare part number 28 USB board spare part number 40 USB legacy support 118 125 USB port identifying 17 18 V vents identifying 18 video product description 2 volume mute button identifying 12 WwW warranty period 49 We
101. g stick and pointing stick cable 688737 081 A Keyboard without backlight for use in Denmark includes keyboard cable pointing stick and pointing stick cable 688737 091 A Keyboard without backlight for use in Norway includes keyboard cable pointing stick and pointing stick cable 688737 131 A Keyboard without backlight for use in Portugal includes keyboard cable pointing stick 36 Chapter 3 Illustrated parts catalog and pointing stick cable Spare part CSR flag Description number 688737 141 A Keyboard without backlight for use in Turkey includes keyboard cable pointing stick and pointing stick cable 688737 151 A Keyboard without backlight for use in Greece includes keyboard cable pointing stick and pointing stick cable 688737 161 A Keyboard without backlight for use in Latin America includes keyboard cable pointing stick and pointing stick cable 688737 171 A Keyboard without backlight for use in Saudi Arabia includes keyboard cable pointing stick and pointing stick cable 688737 201 A Keyboard without backlight for use in Brazil includes keyboard cable pointing stick and pointing stick cable 688737 211 A Keyboard without backlight for use in Hungary includes keyboard cable pointing stick and pointing stick cable 688737 251 X2 Keyboard without backlight for use in Russia includes keyboard cable pointing stick and pointing stick cable 688737 261 A Keyboard w
102. ght with pointing stick Windows 8 for use in Germany 701977 041 Without backlight with pointing stick Windows 8 for use in France 701977 051 Without backlight with pointing stick Windows 8 for use in Italy 701977 061 Without backlight with pointing stick Windows 8 for use in Spain 701977 071 Without backlight with pointing stick Windows 8 for use in Denmark 701977 081 Without backlight with pointing stick Windows 8 for use in Norway 701977 091 Without backlight with pointing stick Windows 8 for use in Portugal 701977 131 Without backlight with pointing stick Windows 8 for use in Turkey 701977 141 Without backlight with pointing stick Windows 8 for use in Greece 701977 151 Without backlight with pointing stick Windows 8 for use in Latin America 701977 161 Without backlight with pointing stick Windows 8 for use in Saudi Arabia 701977 171 Without backlight with pointing stick Windows 8 for use in Brazil 701977 201 Without backlight with pointing stick Windows 8 for use in Hungary 701977 211 Without backlight with pointing stick Windows 8 for use in Russia 701977 251 Without backlight with pointing stick Windows 8 for use in Bulgaria 701977 261 Without backlight with pointing stick Windows 8 for use in Romania 701977 271 Without backlight with pointing stick Windows 8 for use in Thailand 701977 281 Without backlight with pointing stick Windows 8 for use in Japan 701977 291 Without backlight with pointing sti
103. hard drive on page 54 SI gr pi a Remove the keyboard see Keyboard on page 71 Remove the primary memory module 1 Spread the retaining tabs 1 on each side of the primary memory module slot to release the primary memory module The edge of the module opposite the slot rises away from the computer 2 Remove the primary memory module 2 by pulling the module away from the slot at an angle 2 NOTE Memory modules are designed with a notch 3 to prevent incorrect installation into the primary memory module slots Chapter 4 Removal and replacement procedures Reverse this procedure to install a primary memory module Expansion memory module Ef NOTE Expansion memory slots are located in a compartment on the bottom of the computer A computer having a system board with spare part number 690034 001 or 688745 001 has two memory slots which are called primary memory slots in this MSG When you add or replace memory modules slot 1 must be populated before slot 2 is populated A computer having a system board with spare part number 688746 001 or 690035 001 has four memory slots On these computers in both the expansion memory slots on the bottom of the computer and the primary memory slots under the keyboard slot 1 must be populated before slot 2 is populated Description Spare part number 8192 MB memory module PC3 12800 1600 MHz DDR3 670034 001 4096 MB memory module PC3 12800 1600 MHz DD
104. he Cable Kit spare part number 652545 001 Before removing the modem module cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 51 Remove the service access cover see Service access cover on page 52 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 Remove the keyboard see Keyboard on page 71 Remove the top cover see Top cover on page 83 Remove the Smart Card reader see Smart Card reader on page 58 Remove the Audio USB 2 0 board see Audio USB 2 0 board on page 94 Remove the modem module see Modem module on page 97 Remove the modem module cable 1 2 3 4 Position the computer right side up with the front toward you Remove the modem cable from the routing clips in the base enclosure Loosen the Torx M2 0x3 0 screw from the side black trim piece 1 Gently pry the modem module cable out from the base enclosure 2 and then remove cable 3 100 Chapter 4 Removal and replacement procedures Reverse this procedure to install
105. he Smart Card reader board 2 Reverse this procedure to reassemble and install the Smart Card reader Bluetooth module EY NOTE The Bluetooth module spare part kit does not include a Bluetooth module cable The Bluetooth module cable is included in the Cable Kit spare part number 652545 001 See Bluetooth module cable on page 103 for information on replacing the Bluetooth module cable Description Spare part number Bluetooth module 655792 001 Before removing the Bluetooth module follow these steps i 9 N E as Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 51 Remove the service access cover see Service access cover on page 52 Component replacement procedures 59 Remove the Bluetooth module 1 Remove the Bluetooth module cover 2 Gently pry the Bluetooth module away from the adhesive in the base enclosure and lift the Bluetooth module 1 3 Disconnect the Bluetooth module from the Bluetooth cable 2 and remove the module Reverse this procedure to install the Bluetooth module WLAN module Description Spare
106. heduling automatic backups select models only e Creating system restore points e Recovering individual files e Restoring the computer to a previous state e Recovering information using recovery tools Ef NOTE For detailed instructions perform a search for these topics in Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use Ef NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information Windows 7 Backup and recovery Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media After you successfully set up the computer you can create recovery media using HP Recovery Disc Creator This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted HP Recovery Disc Creator can create two kinds of recovery DVDs as follows e Windows DVD Installs the operating system without additional drivers or applications e Driver DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applicatio
107. ial Component replacement procedures 103 Ey NOTE Models that support quad core processors have four memory slots Models that support dual core processors have two memory slots Description Spare part number For use in all countries and regions except the People s Republic of China e For use with computer models equipped with Intel quad core processors 688746 001 e For use with computer models equipped with Intel dual core processors 688745 001 For use only in the People s Republic of China e For use with computer models equipped with Intel quad core processors 690035 001 e For use with computer models equipped with Intel dual core processors 690034 001 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 51 5 Remove the service access cover see Service access cover on page 52 6 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 7 Remove the keyboard see Keyboard on page 71 8 Remove the top cover s
108. ick containers or packaging e Keep ESD sensitive parts in their containers until the parts arrive at static free workstations e Place items on a grounded surface before removing items from their containers e Always be properly grounded when touching a component or assembly e Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam e Use transporters and pointing stick conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines e Cover the workstation with approved static shielding material e Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums e When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials e Keep the work area free of non conductive materials such as ordinary plastic assembly aids and Styrofoam e Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations e Avoid and pointing stick contact with pins leads or circuitry e Tur
109. ine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer PCID label The PCID label provides the information required to properly reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer Ey NOTE Computer details may vary from images Component replacement procedures 49 Windows 8 models PCID XXXXXXXXXXXXXXXXXXXXXXAXXXXXXX MOOINAOI ON OMT UIO OIVO ONDUA 50 Chapter4 Removal and replacement procedures Computer feet The computer feet not illustrated are adhesive backed rubber pads The feet are included in the base enclosure spare part kit spare part number 688765 001 The rubber feet that attach to the base enclosure in the locations illustrated below Battery Description Spare part number 8 cell Li ion 2 8 Ah 75 WHr 632425 001 8 cell Li ion 2 8 Ah 83 WHr 632427 001 9 cell Li ion 3 0 Ah 100 WHr 634087 001 9 cell Li ion 2 2 Ah 73 WHr 634089 001 Before disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the
110. ing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen SUSE Linux Computer Setup BIOS 127 Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 4 3 4 5 6 Open your Web browser and go to the HP website For U S support go to http www hp com go contactHP For worldwide support go to hittp Awelcome hp com country us en wwcontact_us html Click the option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download Click your specific product from the models listed
111. ion To check for the Windows partition select Start gt Computer 3 If the Windows partition is listed restart the computer and then press f8 before the Windows operating system loads 4 Select Startup Repair 5 Follow the on screen instructions E NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support Using f11 recovery tools Z CAUTION Using f11 recovery tools completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled Windows 7 Backup and recovery 137 To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management Ey NOTE If the HP Recovery partition has been deleted the f11 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately if the Windows partition and the HP Recovery partition are not listed For additional information see the Using a Window
112. ion follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant app 2 Select Updates and tune ups and then select Check for HP updates now 3 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update PY NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates 120 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 From the Start screen type e and then click File
113. ithout backlight for use in Bulgaria includes keyboard cable pointing stick and pointing stick cable 688737 271 A Keyboard without backlight for use in Romania includes keyboard cable pointing stick and pointing stick cable 688737 281 A Keyboard without backlight for use in Thailand includes keyboard cable pointing stick and pointing stick cable 688737 291 A Keyboard without backlight for use in Japan includes keyboard cable pointing stick and pointing stick cable 688737 A41 A Keyboard without backlight for use in Belgium includes keyboard cable pointing stick and pointing stick cable 688737 AB1 A Keyboard without backlight for use in the Czech Republic and Slovakia includes keyboard cable pointing stick and pointing stick cable 688737 AD1 A Keyboard without backlight for use in South Korea includes keyboard cable pointing stick and pointing stick cable 688737 B31 A Keyboard without backlight for international use includes keyboard cable pointing stick and pointing stick cable 688737 B71 A Keyboard without backlight for use in Finland and Sweden includes keyboard cable pointing stick and pointing stick cable 688737 BA1 A Keyboard without backlight for use in Slovenia includes keyboard cable pointing stick and pointing stick cable 688737 BB1 A Keyboard without backlight for use in Israel includes keyboard cable pointing stick and pointing stick cable 688737 BG1 A Keyboard without backlight for use in Switzerland
114. jector 6 Smart Card reader Supports optional Smart Cards 7 8 Upgrade bay optical drive shown Optical drive eject button The upgrade bay can hold a weight saver option a hard drive or an optical drive that reads an optical disc NOTE On select models the optical drive also writes to an optical disc Releases the disc tray Right 17 Left Component 1 Security cable slot Description Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced som USB power performance 3 4 1394 port Connects an optional IEEE 1394 or 1394a device such as O a camcorder 4 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 RJ 45 network jack Connects a network cable 6 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 7 eSATA eSATA USB 2 0 combo port Connects a high performance eSATA component such as 5 an eSATA external hard drive or connects an optional USB device 8 S ExpressCard slot Supports optional ExpressCards
115. lacement procedures Cables and and pointing stick connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling Z CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid droppi
116. le Layer Drive specifications 133 Applicable disc Read Write 5X DVD RAM 6 750 KB sec Transfer mode Multiword DMA Mode DVD ROM Drive specifications Applicable disc Read Write CD DA CD E G CD mIDI CD TEXT CD ROM CD ROM XA MIXED MODE CD CD I CD I Bridge Photo cD Video CD Multisession CD Photo cD CDEXTRA Portfolio CD R CD RW CDR CD RW DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM CD R and CD RW Access time cD DVD Random lt 110 ms lt 130 ms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 3 600 KB sec 134 Chapter 6 Specifications 7 Backup and recovery To protect your information use Windows Backup and Restore to back up individual files and folders back up your entire hard drive select models only create system repair discs select models only with the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer Windows Backup and Restore provides the following options e Creating a system repair disc select models only by using the installed optical drive select models only or an optional external optical drive e Backing up your information e Creating a system image select models only e Sc
117. mium 64 select models only e Windows 7 Professional 64 select models only e Windows 7 Professional 32 select models only FreeDOS Operating system and Microsoft Office preinstalled not supported in Japan e Windows 7 Professional 64 with Office 2010 Starter select models only e Windows 7 Professional 32 with Office 2010 Starter select models only Restore media e Windows 7 Professional 64 select models only e Windows 7 Professional 32 select models only e Windows 7 Home Premium 64 select models only e Windows 7 DRDVD select models only e Windows XP Professional 64 service only Certified e Microsoft WHQL e Novell SuSE Linux 6 Category Description Web only support Windows XP Professional 64 select models only Windows XP Professional 32 select models only Windows 7 Ultimate 64 select models only Windows 7 Ultimate 32 select models only Windows 7 Enterprise 64 select models only Windows 7 Enterprise 32 select models only Serviceability End user replaceable parts Memory module Optical drive SIM WLAN module WWAN module Chapter 1 Product description 2 External component identification Top Top 7 Display Windows models Component 1 Internal display switch Description Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible from the outside of the
118. modem to the system board 3 Lift the modem upwards 2 4 Disconnect the modem cable 3 from the modem Reverse this procedure to install the modem module Display VGA port Before removing the modem module cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 51 5 Remove the service access cover see Service access cover on page 52 6 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 98 Chapter4 Removal and replacement procedures 7 Remove the keyboard see Keyboard on page 71 8 Remove the top cover see Top cover on page 83 9 Remove the Smart Card reader see Smart Card reader on page 58 10 Remove the Audio USB 2 0 board see Audio USB 2 0 board on page 94 Remove the VGA port A Remove the Phillips screw 1 that secures the display VGA port to the base enclosure Lift the port 2 up at an angle to remove it Component replacement procedures 99 Modem module cable Ey NOTE The modem module cable is included in t
119. move the four Phillips M3 0x3 0 screws 1 that secure the hard drive bracket to the hard drive b Lift the bracket 2 straight up to remove it of Reverse this procedure to reassemble and install the secondary hard drive Component replacement procedures 57 Smart Card reader Description Spare part number Smart Card reader with cable 688742 001 Smart Card reader cover 652546 001 Before removing the Smart Card reader follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 51 5 Remove the service access cover see Service access cover on page 52 6 Position the computer with the front toward you 7 Disconnect the zero insertion force ZIF connector 1 lift up the smart card reader until it is almost vertical 2 and then remove the smart card reader 3 8 Remove the Phillips M3 0x2 5 screw 1 that secures the Smart Card reader board to the Smart Card reader cover 58 Chapter4 Removal and replacement procedures 9 Slide the Smart Card reader back toward the hinges on the Smart Card reader cover and remove t
120. n off power and input signals before inserting or removing connectors or test equipment Preliminary replacement requirements 47 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground and pointing stick cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground and pointing stick cords of one megohm resistance e _ Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness la
121. ng drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Preliminary replacement requirements 45 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated and pointing stick circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and and pointing stick can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep component
122. nnt 118 Restoring factory settings in Computer Setup ssessesssssssrrrsseesrrrsstttrrrsstttrrrnsrterrnnsrrernne 119 Updating the BIOS iciccsitieecetvdativeesveatecgeveesd tied T ATTE ETTOR 120 Determining the BIOS v arsion eocssisssaniignniniiiinniiiiiiia ninia KANRA 120 Downloading a BIOS update 0 2 eceeceeee scene teers eeneeeeeeetaeeeeeeeetaeeeeesenaaees 120 Windows 7 Computer Setup BIOS and Advanced System Diagnostics 0 ceceeeeeeeeeeee 121 Starting Computer Setup isu scccsdesvsinncnscdsvaaadaneeaanadanduedansnesdddecansancatduanas vadauduannadcddecdanaganerd 121 Navigating and selecting in Computer Setup eee eeeneeeeeeeeenneeeeeeeeeaeeeeeeentaeeeeeeenaes 121 Restoring factory settings in Computer Setup 0 0 0 e cence eeeeneeeeeeeeeeeeeeeeeeenteeeeeeeeaes 123 Updating the BIOS secieicseadoeetieadaiedivnen caved saandavtenbiaactensaanacetenaanccedineneieteetaandactiaviaanes 123 Determining the BIOS Version 0 ccccceceeeeeeeeeeeeeeeeeeneeeeeeeenaeeeeeeenaeeteeeenaees 123 Downloading a BIOS Update 2 2 eceeeeee seen eset eeecneeeeeeeeeeeeeeeeentaeeeeeeenaaees 124 Using Advanced System Diagnostics 0 0 0 cc eceeeeeeeeeeeneeeeeeeeeeneeeeeeeeenaaes 125 SUSE Linux Computer Setup BIOS 00 0 eee enee reer enter eee ee tees eeeaaeeeeeeeaaeeeeeeeaeeeeeeeeeaas 125 Starting Compiler Setup srren E e E a a EE ANETE Ea 125 Using Computer Setup sscissnsisisiiisssna nan aiaa a aa ada 126 Navigating
123. ns Windows 7 Backup and recovery 135 Creating recovery media Ey NOTE The Windows DVD can be created only once Thereafter the option to create that media will not be available 1 2 3 4 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator Select Driver DVD or Windows DVD From the drop down menu select the drive for burning the recovery media Click the Burn button to start the burning process Backing up your information Recovery after a system failure is as good as your most recent backup Immediately after setting up the computer you should create system repair discs select models only using the installed optical drive select models only or an optional external optical drive and back up your system As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair discs select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up Store personal files in the Documents library and back it up regularly Back up templates that are stored in their associated programs Save customiz
124. o 32 768 GB of system RAM DDR3 1600MHz PC3 12800 SODIMMS Category Description Supports the following configurations e 2048 MB total system memory 2048 x 1 e 4096 MB total system memory 4096 x 1 e 4096 MB total system memory 2048 x 2 e 8192 MB total system memory 8192 x 1 e 8192 MB total system memory 4096 x 2 e 8192 MB total system memory 2048 x 4 only available on computer models equipped with a quad core processor e 12288MB Total System Memory 4096MB x 3 e 16384 MB total system memory 8192 x 2 e 16384 MB total system memory 4096 x 4 only available on computer models equipped with a quad core processor e 32768 MB total system memory 8192 x 4 only available on computer models equipped with a quad core processor Primary and Supports 7 0 mm 0 28 in 9 5 mm 0 37 in or 12 7 mm 0 5 in hard drives and 6 35 cm 2 5 in secondary storage solid state drive for primary and secondary storage Support for RAID 0 1 5 Supports the following Serial ATA SATA 7200 rpm drives e 750 GB e 500 GB e 320 GB e 500 GB self encrypting drive SED Supports the following 6 35 cm 2 5 in solid state drives SSD e 256 GB Self Encrypting Drive SED e 128 GB e 160 GB e 180 GB e 24GB Upgrade bay Supports the following 12 7 mm 6 35 cm 0 5 in tray load SATA optical drives e Blu ray R RE DVD RW SuperMulti Double Layer DL Drive e RW SuperMulti Double Layer Drive e DVD RW S
125. om the Start screen type h and then select Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition From the Start screen type C and then select Computer E NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 141 3 Ifthe HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen Follow the on screen instructions 140 Chapter 7 Backup and recovery Using Windows 8 operating system media purchased separately To order a Windows 8
126. om the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display assembly see Display assembly on page 88 Remove the display panel see Display panel on page 79 82 Chapter 4 Removal and replacement procedures Remove the webcam module 1 Lift the WLAN antenna cables 1 and then remove the WWAN antenna cables 2 2 Remove the webcam cable 1 from the hinges and then disconnect the webcam cable from the display enclosure 2 3 Remove the webcam module from the display enclosure 3 Reverse this procedure to install the webcam module Top cover Description Spare part number Top cover includes TouchPad 688747 001 Component replacement procedures 83 Before removing the top cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 51 5 Remove the service access cover see Service access cover on page 52 6 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66
127. operating system DVD go to http www hp com support select your country or region and follow the on screen instructions You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer Z CAUTION Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 8 operating system DVD Ey NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed 1 Eject the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Windows 8 Backup and recovery 141 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start
128. ou can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup To exit Computer Setup menus choose one of the following methods e To exit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter e To save your changes and exit Computer Setup menus click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup Ey NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 126 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions To save your changes and exit
129. ound 10 ti Im Service door Provides access to the hard drive bay the wireless LAN WLAN module slot the WWAN module slot and the memory module slots NOTE To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support Bottom 21 3 Illustrated parts catalog Computer major components 22 Chapters Illustrated p Item Description 1 Display Spare part number Display panel 43 9 cm 17 3 in High Definition Plus HD Anti Glare AG WVA 691223 001 Display panel 43 9 cm 17 3 in FHD AG LED WVA 691224 001 Display assembly 43 9 cm 17 3 in FHD AG RGB LED UVWA Dream Color with webcam 688736 001 not available with HP Mobile Broadband includes display panel cable 3 WLAN antenna and cables and 2 WWAN antenna and cables Display assembly 43 9 cm 17 3 in FHD AG RGB LED UVWA Dream Color without 688735 001 webcam not available with HP Mobile Broadband includes display panel cable 3 WLAN antenna and cables and 2 WWAN antenna and cables NOTE See Display components on page 29 for more display component information and spare part numbers 2
130. p Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Ey NOTE If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system For additional information see the Using a Windows 7 operating system DVD purchased separately section Using the Windows recovery tools To recover information you previously backed up 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using Startup Repair follow these steps A CAUTION Some Startup Repair options completely erase hard drive contents and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Windows partit
131. pair follow these steps Windows 8 Backup and recovery 139 A CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and then click File Explorer From the Start screen type c and then select Computer NOTE Ifthe Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 141 3 If the Windows partition and the HP Recovery partition are listed restart the computer After Windows has loaded press and hold the shift key while clicking Restart 4 Select Troubleshoot then select Advanced Options and then select Automatic Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support Fr
132. ponent replacement procedures 95 Speaker assembly Description Spare part number Speaker assembly 652540 001 Before removing the speaker assembly follow these steps 1 o N on E oe 10 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 51 Remove the service access cover see Service access cover on page 52 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 Remove the keyboard see Keyboard on page 71 Remove the top cover see Top cover on page 83 Remove the Smart Card reader see Smart Card reader on page 58 Remove the Audio USB 2 0 board see Audio USB 2 0 board on page 94 Remove the speaker assembly 1 Remove the two Phillips M2 5x6 0 screws 1 that secure the speaker assembly to the base enclosure 96 Chapter4 Removal and replacement procedures Gently flex the band on the base enclosure next to the speaker assembly and remove the speaker assembly 2 Reverse this procedure to install the speaker assembly Modem module Ey NOTE
133. pressed in coMBination with the fn key 2 Function keys Execute frequently used system functions when pressed in combination with the fn key 3 fn key Executes frequently used system functions when pressed in combination with a function key or the esc key 4 Windows 7 button Displays the Windows Start menu Windows 8 button 5 Windows 7 applications key Windows 7 Displays a shortcut menu for items beneath the cursor m Gl me ee Windows 8 applications key Windows 8 Displays the App bar and a shortcut menu for items beneath the cursor 6 7 Integrated numeric keypad num Ik key 14 Chapter 2 External component identification When the keypad has been enabled the keys can be used like an external numeric keypad Enables disables the integrated numeric keypad when pressed Keys SUSE Linux models Component 1 Function keys Description Execute frequently used system functions when pressed in combination with the fn key 2 3 fn key Integrated numeric keypad Executes frequently used system functions when pressed in combination with a function key When num Ik has been enabled it can be used like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num Ik key 4 num Ik key Alternates between the navigational and nume
134. r product description 1 removal 112 spare part number 36 spare part numbers 26 36 40 112 processor heat sink removal 110 spare part number 35 spare part numbers 110 processor heat sink spare part numbers 27 processor spare pare numbers 36 product description audio 2 chipset 1 display panel 1 docking support 4 Ethernet 3 external media cards 3 graphics 1 hard drives 2 keyboard 4 memory module 1 microphone 2 modem module 3 operating system 5 optical drives 2 pointing devices 4 ports 4 power requirements 4 processors 1 product name 1 security 5 serviceability 6 solid state drive 2 video 2 wireless 3 product name 1 49 product number 49 R recovery 142 recovery partition 140 recycle computer 142 refresh 142 removal replacement preliminaries 44 procedures 49 remove everything and reinstall Windows 142 reset computer 142 steps 142 restoring the hard drive 140 RJ 11 modem jack identifying 19 rj 11 modem cable spare part numbers 28 RJ 45 network jack identifying 18 RTC battery removal 63 spare part number 26 35 63 S Screw Kit spare part number 33 39 security cable slot identifying 18 security lock removal 108 security product description 5 sequential part numbers 34 serial number 49 service access cover removal 52 spare part number service access door spare part numbers 40 service considerations 44 service door release latch 20 service tag 49 serviceability product description 6 s
135. r activates items on the screen 9 TouchPad on off button Turns the TouchPad on and off 10 Chapter 2 External component identification Lights Component Description Off The TouchPad is on 1 TouchPad on off light Amber The TouchPad is off 2 Caps lock light On Caps lock is on 3 l Power light On The computer is on Blinking The computer is in the Sleep state Off The computer is off or in Hibernation 4 Num lock light On Num lock is on 5 tp Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 6 49 Mute light Amber Computer sound is off White Computer sound is on 7 8 Web browser light Calculator light On The computer is on In Windows Off The computer is off or in Hibernation In SUSE Linux Off The computer is off in the Suspend state or in Hibernation On The Windows calculator function is on Blinking The calculator has been activated Top 11 Buttons and fingerprint reader select models only Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 Power button e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep Suspen
136. rd Windows 8 without backlight for use in Canada includes keyboard cable pointing stick and pointing stick cable 701977 DD1 A Keyboard Windows 8 without backlight for use in Iceland includes keyboard cable pointing stick and pointing stick cable 701977 FL1 A Keyboard Windows 8 without backlight for use in Czechoslovakia includes keyboard cable pointing stick and pointing stick cable 701977 FP1 A Keyboard Windows 8 without backlight for use in Northwest Africa includes keyboard cable pointing stick and pointing stick cable 701978 001 A Keyboard Windows 8 with backlight for use in The United States includes keyboard cable pointing stick and pointing stick cable 701978 031 A Keyboard Windows 8 with backlight for use in The United Kingdom and Singapore includes keyboard cable pointing stick and pointing stick cable 701978 041 A Keyboard Windows 8 with backlight for use in Germany includes keyboard cable pointing stick and pointing stick cable 701978 051 A Keyboard Windows 8 with backlight for use in France includes keyboard cable pointing stick and pointing stick cable 701978 061 A Keyboard Windows 8 with backlight for use in Italy includes keyboard cable pointing stick and pointing stick cable 701978 081 A Keyboard Windows 8 with backlight for use in Denmark includes keyboard cable pointing stick and pointing stick cable 701978 091 A Keyboard Windows 8 with backlight for use in Denmark includes ke
137. rd cable pointing stick and pointing stick cable 701977 A41 A Keyboard Windows 8 without backlight for use in Belgium includes keyboard cable pointing stick and pointing stick cable 701977 AB1 A Keyboard Windows 8 without backlight for use in Taiwan includes keyboard cable pointing stick and pointing stick cable 701977 AD1 A Keyboard Windows 8 without backlight for use in South Korea includes keyboard cable pointing stick and pointing stick cable 701977 B31 A Keyboard Windows 8 without backlight for use internationally includes keyboard cable pointing stick and pointing stick cable 701977 B71 A Keyboard Windows 8 without backlight for use in Finland and Sweden includes keyboard cable pointing stick and pointing stick cable 701977 BA1 A Keyboard Windows 8 without backlight for use in Slovenia includes keyboard cable pointing stick and pointing stick cable 701977 BB1 A Keyboard Windows 8 without backlight for use in Israel includes keyboard cable pointing stick and pointing stick cable 701977 BG1 A Keyboard Windows 8 without backlight for use in Switzerland includes keyboard cable pointing stick and pointing stick cable 701977 D61 A Keyboard Windows 8 without backlight for use in India includes keyboard cable pointing stick and pointing stick cable Sequential part number listing 41 Spare part CSR flag Description number 701977 DB1 A Keyboa
138. rd drive 500 GB 7200 rpm SATA SED Self Encrypting Drive 688169 001 A Docking station Expansion base 688733 001 N Fan graphics board heat sink assembly for use only with computer models equipped with AMD graphics subsystems includes replacement thermal material 688735 001 N Display assembly 43 9 cm 17 3 in FHD AG RGB LED UVWA Dream Color without webcam not available with HP Mobile Broadband includes display panel cable 3 WLAN antenna and cables and 2 WWAN antenna and cables 688736 001 N Display assembly 43 9 cm 17 3 in FHD AG RGB LED UVWA Dream Color with webcam not available with HP Mobile Broadband includes display panel cable 3 WLAN antenna and cables and 2 WWAN antenna and cables 688737 001 A Keyboard without backlight for use in the United States includes keyboard cable pointing stick and pointing stick cable 688737 031 A Keyboard without backlight for use in Singapore and the United Kingdom includes keyboard cable pointing stick and pointing stick cable 688737 041 A Keyboard without backlight for use in Germany includes keyboard cable pointing stick and pointing stick cable 688737 051 A Keyboard without backlight for use in France includes keyboard cable pointing stick and pointing stick cable 688737 061 A Keyboard without backlight for use in Italy includes keyboard cable pointing stick and pointing stick cable 688737 071 A Keyboard without backlight for use in Spain includes keyboard cable pointin
139. ric functions on the integrated numeric keypad Front Front 15 Component 1 Media Card reader Description Supports the following digital card formats e Secure Digital SD Card e Secure Digital HC SDHC Card e Secure Digital XC SDXC Card e MultiMediaCard MMC e MultiMediaCardplus MMC 2 Display release latch 3 Wireless light Opens the computer e White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 4 Power light 5 AC adapter Battery light e On The computer is on Blinking The computer is in the Sleep state e Off The computer is off or in Hibernation Amber The computer is connected to external power and the battery is charged from 0 90 White The computer is connected to external power and the battery is charged from 90 99 e Blinking Amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e Off The battery is fully charged 6 Hard drive light 7 Speakers 2 16 Chapter 2 External component identification Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For information on HP 3D DriveGuard see the HP Notebook Refer
140. ry module PC3 12800 1600 MHz DDR3 641369 001 8 GB 8192 MB memory module PC3 12800 1600 MHz DDR3 670034 001 15 Solid state drive includes bracket and screws e 256 GB solid state drive Self Encrypting drive SED 688767 001 e 128 GB solid state drive 688766 001 e 160 GB solid state drive 688768 001 e 180 GB solid state drive 700373 001 16 WLAN module Intel Centrino Advanced N 6205 802 11a b g n WLAN module 695915 001 Intel Centrino Ultimate N 6300 802 11a b g n WLAN module 698588 001 Broadcom 802 11a b g n 2x2WiFi Adapter 669832 001 17 WWAN module HP un2430 EV DO HSPA Mobile Broadband Module 634400 001 HP hs2340 HSPA Mobile Broadband Module 668969 001 18 Speaker assembly 652540 001 Computer major components 27 Item Description Spare part number 19 Audio USB 2 0 board 689284 001 20 Display VGA port 696435 001 21 Power connector cable NOTE The power connector cable is included in the Cable Kit spare part number 652545 001 22 Modem cable 628824 001 23 Network cable includes RJ 45 jack 652545 001 NOTE The network cable is included in the Cable Kit spare part number 652545 001 24 USB 3 0 board 689283 001 25 Battery 9 cell Li ion 2 2 Ah 73 WHr 634089 001 9 cell Li ion 3 0 Ah 100 WHr 634087001 8 cell Li ion 2 8 Ah 75 WHr 632425 001 8 cell Li ion 2 8 Ah 83 WHr 632427 001 26 Base enclosure includes computer fe
141. s 7 operating system DVD purchased separately section 3 Ifthe HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions 138 Chapter 7 Backup and recovery Using a Windows 7 operating system DVD purchased separately To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer Z CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD Ey NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the
142. s in their electrostatic safe containers until you area ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and pointing stick circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 46 Chapter4 Removal and replacement procedures Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment e To avoid hand and pointing stick contact transport products in static safe tubes bags or boxes e Protect ESD sensitive parts and assemblies with conductive or approved and pointing st
143. seesandactnanidadsesuvaanededuuad aai aaa 44 Cables and and pointing stick connectors 0 00 0 cece eeeteree tee ettteeeeeeetteeeeereeee 45 Drive handling ccccceiseescnceececdsaaceceecetiasseeeteei TE E 45 Grounding QUIDGIINGS s ssivcciataancecasaaaeitiacesbsitler EEE ATEEN 46 Electrostatic discharge damage ccceeeesseeeeeeeeeneeeeeeeeeeeeeteeeeeeeetiaeeeeeeseaas 46 Packaging and transporting guidelines eceeeeeeeeteeeeeeeenaees 47 Workstation QuIGGIINGS jice ceisniesensentnaeeendennetiacedenebiacetiinietdeeetts 47 Equipment guidelines 0 cccecceecceeceeeceeeeeeeeeeeeeeeeeeeeeeeeeeenenes 48 vi Component replacement procedures cccccccecceceeeeeeeeeeeeeeceeeeaaneaeeaeceeeeeeeeeeeeseesneeceiceniaaeeeeeeeeees 49 service tag and PGID label niora a A T A O R 49 EAE e E E el E 49 POIDO E a a A AEE ES 49 Windows 8 models eee eeeeeeeeeeeeeeeeeeeeeeeeaeecaaeeaaeeaaeaaeseaeeaaeeaaeeaeeeas 50 Non Windows 8 models cccccceeee eee eeeeeeeeeeeeecaecaeeeeeeeeeeeeeeeeeeetees 50 COM Ue OO e a a a r aoa meats au fee 51 BAINO Aa a ttt E a tn ea ee ate een ats 51 SIM ieee ened a eee desde Ae ae ee ee eg 52 DSEFVICE ACCESS COVER iat alti ee th et Lee ee ete IA ae EET 52 Primary Nard Orive 0 05 arith etic en ee det ae eet T 54 secondary Nard drive tes c deece elec a ibe iaeiiai i Sh lanene hedges ding iN E ieia aA 56 SmartCard reader scetects Unateets can latameisala d
144. t number display panel cable spare part number 30 35 35 40 79 30 39 display release latch 16 Display Rubber Kit spare part number 35 display specifications 131 DisplayPort identifying 18 docking connector identifying 20 docking station spare partnumbers 36 docking support product description 4 drives preventing damage 45 DVD ROM Drive precautions 45 spare partnumber 28 32 39 64 specifications 134 DVD RW and CD RW SuperMulti Double Layer combo Drive precautions 45 specifications 133 DVD RW SuperMulti Double Layer Drive spare part number 28 31 39 63 specifications 133 E electrostatic discharge 46 eSATA port identifying 18 esc key identifying 14 Ethernet product description 3 ExpressCard slot identifying 18 spare partnumber 33 ExpressCard socket spare part number 35 external media cards product description 3 external monitor port 17 F f11 recovery 140 fan removal 116 spare partnumber 39 116 fan graphics board heat sink assembly removal 75 spare part number 26 spare part numbers 36 40 75 feet locations 51 Fingerprint reader spare partnumbers 39 fingerprint reader identifying 13 removal 93 spare part number 93 fn key identifying 14 15 function keys identifying 14 function keys identifying 15 G graphics board removal 115 spare partnumbers 27 39 40 115 graphics product description 1 grounding equipment and methods 48 H hard drive precautions 45 product
145. t surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents MWR ICUE FES ETAL OW xs scicsah susearctsxs ixcnace in shiavaastonen dened eiasanrasssneusanaqaoeeusis E aa 1 2 External component identification siti sicccsasanvevigssaaarsseczeseeinvecvssanavusessvsaadsonncseseaainoesyssauxbepvavavadasseaysawenapeegsvannes 7 TOP ienen e ie a a a a eera ea veda a a E taeda AE TAE E 7 Display Windows models ese eeeeeee eee eeeeeee eee eeeeee eens eee teceeaaeeeeeteceeaaeeeeeseeeeaaeeeeeeeenaaeeees 8 Display SUSE Linux MOdel S 00 000 eee eee eeeeee eee e eee N AAAA ANENE EKEN E NNER AEE EERE 9 TOUCHE Adn lean tansahcastasngntenduannied daedasnavtewetangyatsaccananheladannads ae 10 LONS ics seed Sees EAE a cnc aece atch pugat erase Maatecauestvnetene sees tne 11 Buttons and fingerprint reader select models Only ccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeetsaeees 12 Keys Windows Systems cceccceceeeeee eee eeeeeeeeeeeeneeeeeeeeeaeeeeeeeeaaaeeeeeseaaaeeeesenaaaeeeseeeeaaeees 14 Keys SUSE Linux models 0 00 eee eee ee eeerte tere reece etre eeeeaaeeeeeeeecaaeeeeeeeeeiaeeeeeseeeaaes 15 MOM sania ccsnccd cana centvedents aaecanaates aancaddasadeadadeaewdesadcannbannaendened
146. the network cable 2 from the system board 3 Remove the 2 captive screws securing the fan 1 Component replacement procedures 105 4 Remove the 4 Phillips M2 5x3 0 screws marked with a triangle icon that secure the system board to the base enclosure 2 and then remove the short stand off screw 3 and the tall stand off screw 4 5 Lift up on the right side of the system board 1 and then remove the system board 2 by sliding it out Reverse this procedure to install the system board 106 Chapter 4 Removal and replacement procedures Network cable and jack Ey NOTE The network cable is included in the Cable Kit spare part number 652545 001 Before removing the network cable follow these steps 1 10 11 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 51 Remove the service access cover see Service access cover on page 52 Remove the optical drive see Optical drive on page 63 or upgrade bay hard drive see Upgrade bay hard drive on page 66 Remove the keyboard see Keyboard on page 71 Remove the top cover See Top
147. tick cable 688738 081 A Keyboard with backlight for use in Denmark includes keyboard cable pointing stick and pointing stick cable 688738 091 A Keyboard with backlight for use in Norway includes keyboard cable pointing stick and pointing stick cable 688738 161 A Keyboard with backlight for use in Latin America includes keyboard cable pointing stick and pointing stick cable 688738 251 A Keyboard with backlight for use in Russia includes keyboard cable pointing stick and pointing stick cable 688738 281 A Keyboard with backlight for use in Thailand includes keyboard cable pointing stick and pointing stick cable 688738 A41 A Keyboard with backlight for use in Belgium includes keyboard cable pointing stick and pointing stick cable 688738 AB1 A Keyboard with backlight for use in Taiwan includes keyboard cable pointing stick and pointing stick cable 688738 AD1 A Keyboard with backlight for use in South Korea includes keyboard cable pointing stick and pointing stick cable 688738 B31 A Keyboard with backlight for use in Europe includes keyboard cable pointing stick and pointing stick cable 688738 B71 A Keyboard with backlight for use in Finland and Sweden includes keyboard cable pointing stick and pointing stick cable 688738 BG1 X2 Keyboard with backlight for use in Switzerland includes keyboard cable pointing stick and pointing stick cable 688738 D61 A Keyboard with backlight for use in India includes keyboard cabl
148. tion turn the computer on and then shut it down through the operating system ss Disconnect all external devices connected to the computer Chapter 4 Removal and replacement procedures 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 51 Remove the service access cover 1 Position the computer upside down on a flat surface with the front toward you 2 Slide the service cover release latch to the right 1 and remove the single security screw 2 if it has been installed 3 Slide the service access cover release latch to the right 3 to release the service access cover 4 Slide the service access cover toward the front of the computer 4 and then remove the cover 5 Reverse this procedure to reassemble and install the service cover When reinstalling the service cover install the security screw in the area that is adjacent to the service cover release latch The security screw is located on the service cover Component replacement procedures 53 Primary hard drive NOTE The hard drive bracket is included in the Hard Drive Hardware Kit spare part number 642774 001 Description Spare part number 750 GB 7200 rpm SATA hard drive 633252 001 500 GB 7200 rpm SATA hard drive 634925 001 500 GB 7200 rpm SATA SED hard drive 634862 001 24 GB solid state dri
149. tttteeeeeeeteeeeenatees 142 Remove everything and reinstall WINdOWS 00 ceceeceeee scene ee eeeeete tees ee eaaeeeeeeeeaeeeeeeeeaaas 142 USINGIAP Software Setup narinaa aE AN eee laeyaeeeeieasis 143 SUSE Linux Backup And reCOve ry 20 0 2 eee eeceeceeeeenee ee eee eect eee ee E E 143 Performing a system recovery sivtetcccezsistedecezensvhdsdaceassbhdddadeabe vi cdtadeceueehldcdaaeesenddedececenaatectcn 143 Backing Up your information 0 cccceeeeeee teen A A E 144 3 Power cord SEU RECIFE IIS IS nnana aaa aa Aaea a 145 Requirements for all countries ccccccecceeeeeeeeeeeeeceeae cee eeeeeeeeeeseceaaaaaeaeceeeeeeeeeeeesetgecaeaaesaeeeeeeeeeeeeea 145 Requirements for specific countries ANd regions eessecceecceeceeeceeeeeeeeeeeeeeeeeeeeeeeteeeeeeeteeeeeeeseeed 145 D ROC Y GUNG siccsesciizascccs sci izacccises T E E T E 147 WING o APNOE AEA O OE E 148 viii 1 Product description Category Product Name Description HP EliteBook 8770w Mobile Workstation Processors Next Generation Intel Core i7 processors support Intel Turbo Boost Technology i7 3520M 2 90 GHz Turbo up to 3 60 GHz 1600 MHz 4 MB L3 Cache 4 threads 35W i7 3610QM 2 30 GHz Turbo up to 3 30 GHz 1600 MHz 6 MB L3 Cache 8 threads 45W i7 3720QM 2 60 GHz Turbo up to 3 60 GHz 1600 MHz 6 MB L3 Cache 8 threads 45W i7 2820QM 2 3 GHz turbo up to 3 4 GHz quad core processor 8 MB L3 cache 8 threads 4
150. ule Ey NOTE The WLAN antenna cables are numbered and connect from left to right on the WLAN module 3 Remove the two Phillips M2 0x2 0 screws 2 that secure the WLAN module to the system board The WLAN module tilts up 4 Remove the WLAN module 3 by pulling the module away from the slot at an angle Ey NOTE WLAN modules are designed with a notch 4 to prevent incorrect insertion of the WLAN module into the WLAN module slot Reverse this procedure to install the WLAN module Component replacement procedures 61 WWAN module Description Spare part number HP un2430 EV DO HSPA Mobile Broadband Module 634400 001 HP hs2340 HSPA Mobile Broadband Module 668969 001 HP un2430 EV DO HPSA minicard9999 702080 001 HSPA with GPS minicard 710788001 CAUTION The WWAN module and the WLAN module are not interchangeable To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WWAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect
151. uperMulti Double Layer Drive e DVD ROM Drive defeatured combo Supports a 7 0 mm 9 5 mm or 12 7 mm 500 GB hard drive 7200 rpm Supports No Drive option Audio and video Integrated dual array microphone High definition HD audio with SRS premium sound 2 Chapter 1 Product description Category Description 2 stereo speakers Integrated 720p HD webcam Modem 56K V 92 data fax modem Supports no modem option Modem cable not included Ethernet Intel 82579LM Gigabit Network Connection 3 S4 S5 wake on LAN Wireless NIC power down technology Ethernet cable not included Integrated wireless local area network WLAN options by way of the following wireless modules e Intel Centrino Advanced N 6205 802 11a b g n WLAN module e Intel Centrino Ultimate N 6300 802 11a b g n WLAN module e Broadcom 802 1 1a b g n 2x2WiFi Adapter Three WLAN antennas 3 built into display assembly Support for no WLAN option Integrated wireless wide area network WWAN options by way of the following wireless modules not available on computer models with Dream Color displays e HP hs2340 HSPA Mobile Broadband Module e HP un2430 EV DO HSPA Mobile Broadband Module HP hs2350 HSPA Mobile Broadband Module not available with Win8 or Win7 downgrade e HP hs2350 HSPA Mobile Broadband Module not available with Win8 or Win7 downgrade WWAN antennas 2 built into
152. use with computer models equipped with Intel quad core processors for Windows 8 standard in all countries and regions except the People s Republic of China includes replacement thermal material 688746 601 N System board for use with computer models equipped with Intel quad core processors for Windows 8 professional in all countries and regions except the People s Republic of China includes replacement thermal material 688747 001 Cc Top cover includes TouchPad 688749 001 N Power button board 688752 001 N Webcam module with microphone 688760 001 N Latch kit includes door and battery latches 688761 001 N Display panel cable includes webcam module cable 688762 001 B Fan 688763 001 N Display bezel 688765 001 N Base enclosure includes computer feet 688766 001 N 128 GB solid state drive includes bracket 688767 001 N 256 GB solid state drive includes bracket 688768 001 N 160 GB solid state drive includes bracket 688769 001 A DVD ROM Drive 688770 001 A Optical drive DVD RW SuperMulti Double Layer Drive 688771 001 A Optical drive Blu ray ROM DVD RW SuperMulti Double Layer Drive 688772 001 A Optical drive Blu ray R RE DVD RW SuperMulti Double Layer Drive 689279 001 N Graphics board AMD Firepro M2 XT GL 689280 001 N Graphics board NVIDIA Quadro 3000M N14E Q1 2 GB dedicated GDDR85 video memory Sequential part number listing 39 Spare part CSR flag Description
153. ve includes bracket and screws 701479 001 Before removing the primary hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer o Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 51 Remove the service access cover see Service access cover on page 52 Position the computer with the front toward you oe a Loosen the captive screw on the Smart Card reader 1 54 Chapter4 Removal and replacement procedures 8 Lift the Smart Card reader to the upright position 2 9 Loosen the Phillips M2 5x10 5 captive screws 1 that secure the hard drive to the computer 10 Grasp the tab on the hard drive and slide the hard drive 2 to disconnect it from the system board 11 Lift the left side of the hard drive and remove the hard drive at an angle from the hard drive bay 3 12 If itis necessary to remove the hard drive bracket follow these steps a Remove the four Phillips M3 0x3 0 screws 1 that secure the hard drive bracket to the hard drive Component replacement procedures 55 b Lift the bracket 2 straight up to remove it from the hard drive of Reverse
154. webcam not available with HP Mobile Broadband includes display panel cable 3 WLAN antenna and cables and 2 WWAN antenna and cables Display assembly 43 9 cm 17 3 in FHD AG RGB LED UVWA Dream Color without 688735 001 webcam not available with HP Mobile Broadband includes display panel cable 3 WLAN antenna and cables and 2 WWAN antenna and cables 4 Display hinge cover 652529 001 5 Display Hinge Brackets included in Display Hinge Kit left and right hinges and brackets 652528 001 6 WWAN antenna and cables included in the Antenna Kit spare part number 652530 001 7 WLAN antenna and cables included in the Antenna Kit spare part number 652530 001 8 Display panel cable includes webcam module cable 688761 001 9 Webcam cable 652527 001 10 Display enclosure 652524 001 11 Hinge Pipe included in Display Hinge Kit 652528 001 Antenna Kit includes WLAN and WWAN antennas not illustrated 652530 001 Microphone not illustrated 655312 001 CRT board not illustrated 688741 001 30 Chapter 3 Illustrated parts catalog Mass storage devices Item Description Spare part number 7 0 mm 0 28 in 9 5 mm 0 37 in or 12 7 mm 0 5 in hard drive NOTE The hard drive bracket is included in the Hard Drive Hardware Kit spare part number 642774 001 2 e 750 GB 7200 rpm 633252 001 e 500 GB 7200 rpm 634925 001 e 320 GB 7200 rpm 634862 001 e 320 GB 7200 rpm SAT
155. y sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector e Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately e Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery e System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status You can view system information and error logs in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostics test while it is running press esc SUSE Linux Computer Setup BIOS Ey NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if
156. yboard cable pointing stick and pointing stick cable 701978 161 A Keyboard Windows 8 with backlight for use in Latin America includes keyboard cable pointing stick and pointing stick cable 701978 251 A Keyboard Windows 8 with backlight for use in Russia includes keyboard cable pointing stick and pointing stick cable 701978 281 A Keyboard Windows 8 with backlight for use in Thailand includes keyboard cable pointing stick and pointing stick cable 701978 A41 A Keyboard Windows 8 with backlight for use in Belgium includes keyboard cable pointing stick and pointing stick cable 701978 AB1 A Keyboard Windows 8 with backlight for use in Czech Republic and Slovakia includes keyboard cable pointing stick and pointing stick cable 701978 AD1 A Keyboard Windows 8 with backlight for use in South Korea includes keyboard cable pointing stick and pointing stick cable 701978 B31 A Keyboard Windows 8 with backlight for use in Internationally includes keyboard cable pointing stick and pointing stick cable 701978 B71 A Keyboard Windows 8 with backlight for use in Finland and Sweden includes keyboard cable pointing stick and pointing stick cable 701978 BG1 A Keyboard Windows 8 with backlight for use in Switzerland includes keyboard cable pointing stick and pointing stick cable 701978 D61 A Keyboard Windows 8 with backlight for use in India includes keyboard cable pointing stick and pointing stick cable 701978 DB1

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