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HP ENVY 14-3100eo SPECTRE

1. Item Component Spare part number 5 NFC board 675510001 NOTE The NFC board spare part kit does not include the NFC board cable The NFC board cable is included in the Cable Kit spare part number 672006 001 6a Solid state drive connector board includes 675509 001 6b Solid state drive connector board cable 7 Speakers include speaker cables and wireless audio module antenna cables 672015 001 8 RTC battery includes double sided tape and cable 672013 001 9 Fans 2 include cable and tape 672008 001 10 Wireless audio module 672011 001 11 WLAN module Intel Centrino Advanced N 6235 WLAN module 670292 005 Intel Centrino Advanced N 6230 WLAN module 636672 005 12 System board includes processor and replacement thermal material Equipped with the Intel HM76 chipset and Intel Core i7 3517U 1 9 GHz processor for 698466 601 use only on computer models equipped with the Windows 8 Professional operating system in all countries and regions except the People s Republic of China 4 0 MB L3 cache 17 W Equipped with the Intel HM76 chipset and Intel Core i7 3517U 1 9 GHz processor for 698466 501 use only on computer models equipped with the Windows 8 Standard operating system in all countries and regions except the People s Republic of China 4 0 MB L3 cache 17 W Equipped with the Intel HM76 chipset and Intel Core i7 3517U 1 9 GHz processor for 698467 501 use only on computer models equipped with the Windows 8 Standard operati
2. Remove the top cover see Top cover on page 40 oN O U PB WO WN Disconnect the wireless antenna cables from the wireless audio module see Wireless audio module on page 51 66 Chapter 4 Removal and replacement procedures Remove the display assembly 1 Disconnect the webcamera microphone module cable 1 from the system board 2 Disconnect the display panel cable 2 from the system board 3 Release the display panel cable 3 from the heat sink The display panel cable is attached to the heat sink with double sided tape Z CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 4 Remove the six Phillips PM2 5x5 6 screws 1 that secure the display assembly to the base enclosure Component replacement procedures 67 5 Remove the display assembly 2 Reverse this procedure to install the display assembly Power connector cable 68 Description Spare part number Power connector cable 687530 001 Before removing the power connector cable follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 1 2 3 4 a b c d e Disconnect the power from the computer by unplugging the power cord from the computer Disconne
3. Backlight LED Character display 80 x 25 Total power consumption 3 46 W Viewing angle Chapter 6 Specifications 45 horizontal 15 35 vertical typical 7 Backing up restoring and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system E NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then select Help and Support Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimi
4. Starting Setup Utility Ey NOTE An external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled To start Setup Utility follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press 10 to enter Setup Utility Changing the language of Setup Utility 1 Start Setup Utility 2 Use the arrow keys to select System Configuration gt Language and then press enter 3 Use the arrow keys to select a language and then press enter 4 When a confirmation prompt with your language selected is displayed press enter 5 To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your change takes effect immediately 70 Chapter 5 Setup Utility BIOS and System Diagnostics Navigating and selecting in Setup Utility To navigate and select in Setup Utility follow these steps 1 2 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen o
5. f System board see System board on page 57 Component replacement procedures 61 62 Ey NOTE When replacing the heat sink be sure to remove the fans from the defective heat sink and replace them on the replacement heat sink See Fan on page 55 for fan removal and replacement instructions Remove the processor heat sink 1 Following the 1 2 3 4 sequence stamped into the processor heat sink loosen the four captive Philllips screws 1 that secure the processor heat sink to the system board 2 Remove the processor heat sink 2 EY NOTE Due to the adhesive quality of the thermal material located between the processor heat sink and processor it may be necessary to move the processor heat sink from side to side to detach it The thermal material must be thoroughly cleaned from the surfaces of the processor heat sink and the processor each time the processor heat sink is removed Replacement thermal material is included with the processor heat sink and system board spare part kits Ey NOTE The following illustration shows the replacement thermal material locations Thermal paste is used on the processor 1 and the processor heat sink section 2 that services it Chapter 4 Removal and replacement procedures Reverse this procedure to install the processor heat sink Remove the post controller hub heat sink 1 Loosen the captive Philllips screw 1 that secures the post controller hub heat sink to the s
6. 2 From the Start screen type recovery and then select HP Recovery Manager Select Recovery Media Creation and follow the on screen instructions to continue If you ever need to recover the system see the Recovering using HP Recovery Manager section Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise If you need to restore your personal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Windows Help and Support From the Start screen type h and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager and then select Drivers and Applications Reinstall and follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore po
7. HP Spectre Ultrabook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2012 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are trademarks of Intel Corporation in the U S and other countries Microsoft Windows and Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition October 2012 Document Part Number 696598 001 Safety warning notice A WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing durin
8. 2 from the system board and then release the cable 3 from the clips and channel built into the base enclosure Reverse this procedure to install the Card Reader board cable Component replacement procedures 37 38 NFC board Description Spare part number NFC board 675510 001 NOTE The NFC board spare part kit does not include the NFC board cable The NFC board cable is included in the Cable Kit spare part number 672006 001 Before removing the NFC board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 Remove the NFC board 1 Remove the two Phillips PM2 0x3 0 screws 1 that secure the NFC board to the system board 2 Turn the NFC board upside down with the zero insertion force ZIF connector and cable toward you Chapter 4 Removal and replacement procedures 3 Release the ZIF connector to which the NFC board cable is attached and then disconnect the NFC board cable from the system board 4 Remove the NFC board Reverse this procedure to install the NFC board Component replacement procedures 39 Top cover 40 y NOTE The top cover spare part kit include
9. Beats Audio is enabled or disabled 3 Windows logo key Displays the Windows Start menu 4 Action keys Execute frequently used system functions 5 b key Enables or disables Beats Audio when pressed in combination with the fn key 6 Windows applications key Displays a shortcut menu for items beneath the pointer Keys 7 8 Lights Item Component Description 1 Power light e White The computer is on e Blinking white The computer is in the Sleep state e Off The computer is off or in Hibernation 2 Caps lock light e White Caps lock is on e Off Caps lock is off 3 Keyboard backlight light White Identifies the keyboard backlight action key Press the key to turn the keyboard backlight on or off 4 Wireless light e White An integrated wireless device such as a WLAN device is enabled NOTE Wireless devices are enabled at the factory e Amber All wireless devices are disabled 5 Imagepad light e Amber The Imagepad is off e Off The Imagepad is on 6 Beats Audio light e Red Beats Audio is enabled e Off Beats Audio is disabled 7 Mute light e Amber Speaker sound is off e Off Speaker sound is on Chapter 2 External component identification Imagepad Item Component Description 1 Imagepad light e Amber The Imagepad is off e On The Imagepad is on 2 Imagepad on off button Quickly double tap this button to turn the Imagepad off or on
10. Remove the solid state drive connector board 2 Reverse this procedure to install the solid state drive connector board Card Reader board Eyf NOTE The Card Reader board spare part kit does not include the Card Reader board cable The Card Reader board cable is included in the Cable Kit spare part number 672006 001 Description Spare part number Card Reader board 696482 001 Before removing the Card Reader board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Solid state drive connector board cable see Solid state drive on page 35 b Card Reader board cable see Card Reader board cable on page 37 c Top cover see Top cover on page 40 Component replacement procedures 45 Remove the Card Reader board 1 Turn the top cover upside down with the front toward you 2 Remove the two Phillips PM2 0x3 6 screws 1 and the Phillips PM2 0x3 2 screw 2 that secure the Card Reader board to the top cover 3 Lift the left side of the Card Reader board 3 until it rests at an angle 4 Remove the Card Reader board 4 by sliding it
11. 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components Solid state drive connector board cable see Solid state drive on page 35 Card Reader board cable see Card Reader board cable on page 37 c Top cover see Top cover on page 40 d Speakers see Speakers on page 48 Component replacement procedures 49 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the base enclosure The RTC battery is attached to the base enclosure with double sided tape 3 Release the RTC battery cable from the clips 3 and routing channel built into the base enclosure 4 Remove the RTC battery and cable Reverse this procedure to install the RTC battery 50 Chapter 4 Removal and replacement procedures Wireless audio module Description Spare part number Wireless audio module 672011 001 Before removing the wireless audio module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system
12. 14 0 in AntiGlare high definition includes display panel cable 675507 001 2 WLAN antenna transceivers and cables and webcam microphone module and cable 2 Top cover with keyboard includes backlight cable keyboard cable TouchPad and TouchPad button board and cable For use in Belgium 698632 A41 For use in Canada 698632 DB1 For use in Denmark Finland and Norway 698632 DH1 For use in France 698632 051 For use in Germany 698632 041 For use in Greece 698632 151 For use in Israel 698632 BB 1 For use in Italy 698632 061 For use in Latin America 698632 161 For use in the Netherlands 698632 B31 For use in Portugal 698632 131 For use in Russia 698632 251 For use in Saudi Arabia 698632 171 For use in South Korea 698632 AD1 For use in Spain 698632 071 For use in Switzerland 698632 BG1 For use in Taiwan 698632 AB1 For use in Thailand 698632 281 For use in Turkey 698632 141 For use in the United Kingdom and Singapore 698632 031 For use in the United States 698632 001 3 Power button board includes cable 672010 001 4 Card Reader board NOTE The Card Reader board spare part kit does not include the Card Reader board cable The Card Reader board cable is included in the Cable Kit spare part number 672006 001 For use only on computer models equipped with the HM76 chipset 696482 001 For use only on computer models equipped with the HM65 chipset 675511 001 Computer major components 17 18
13. 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Solid state drive connector board cable see Solid state drive on page 35 b Card Reader board cable see Card Reader board cable on page 37 c Top cover see Top cover on page 40 Remove the wireless audio module 1 Disconnect the wireless audio module antenna cables 1 from the terminals on the wireless audio module Ey NOTE The 7 wireless audio module antenna cable is connected to the wireless audio module Main terminal The 8 wireless audio module antenna cable is connected to the wireless audio module Aux terminal 2 Remove the Phillips PM2 0x3 8 screw 2 that secures the wireless audio module to the system board The wireless audio module tilts up Component replacement procedures 51 3 Remove the wireless audio module by pulling the module away from the slot at an angle 3 SY NOTE The wireless audio module is designed with a notch to prevent incorrect installation into the wireless audio module slot NOTE Ifthe wireless audio module antennas are not connected to the terminals on the wireless audio module the protective sleeves should be installed on the antenna connectors as shown in the following illustration F Reverse this proced
14. 3 Left Imagepad button The bottom left corner of the Imagepad functions like the left button on an external mouse 4 Imagepad zone Moves the pointer and selects or activates items on the screen 5 Right Imagepad button The bottom right corner of the Imagepad functions like the right button on an external mouse Imagepad Left side 10 EIYE Item Component Description 1 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 2 HDMI port Connects an optional video or audio device such as a highdefinition television any compatible digital or audio component or a high speed HDMI 1 4 device 3 RJ 45 network jack Connects a network cable 4 USB 3 0 charging port Connects an optional USB 1 0 USB 2 0 or USB 3 0 device and provides enhanced USB power performance The USB 3 0 charging port can also charge select models of cell phones and MP3 players even when the computer is off 5 USB 2 0 charging port Connects an optional USB 1 0 or USB 2 0 device Chapter 2 External component identification The USB 2 0 charging port can also charge select models of cell phones and MP3 players even when the computer is off NOTE NOTE If a USB device is charging while the computer is in the Sleep state exiting Sleep through the USB 2 0 port is disabled at the factory You must enable this feature in Setup Utility For information on enabling f
15. 58 Wh 4 1 Ah Li ion battery 670034 005 8 GB memory module PC3 12800 1600 MHz 670292 005 Intel Centrino Advanced N 6235 WLAN module 672006 001 Cable Kit includes the NFC board cable the TouchPad cable and the Card Reader board cable 672007 001 Screw Kit 672008 001 Fan includes cable and tape 672009 001 Display hinge covers includes left and right hinges covers 672010 001 Power button board includes cable 672011 001 Wireless audio module 672012 001 Battery cover includes speaker grilles and front rubber feet 672013 001 RTC battery includes double sided tape and cable Chapter 3 Illustrated parts catalog Spare part number Description 672015 001 Speakers include speaker cables and wireless audio module antenna cables 672016 001 Rubber Feet Kit includes front and rear rubber feet 674766 001 HP 14 0 in protective cover 675507 001 14 0 in AntiGlare high definition display assembly includes display panel cable 2 WLAN antenna transceivers and cables and webcamera microphone module and cable 675508 001 128 GB solid state drive 675509 001 Solid state drive connector board includes cable 675510 001 NFC board NOTE The NFC board spare part kit does not include the NFC board cable The NFC board cable is included in the Cable Kit spare part number 672006 001 675511 001 Card Reader board for use only on computer models equipped with the HM65 chipset NOTE The Ca
16. S fviceconsiderdtio nS ssn eer e a a N EE E E E E 26 Plastic PanSAT 26 Cables and Comme cians siui sxx enasasevayeverassareraroinatsadnerariyaysietrmnetaraantenes 26 Drive acai line scasip auido sh bucedsiccedvausmiuoaaieesannsnas tac a E 27 Grounding guidelines sss ttarentosaiv esi tsiacnaieetnn oltcavteNiedadie bnew ua vienicepaidlosandled na batileawalediales 27 Electrostatic discharge Coinage cidicaveczesiacsasacessnsrnavendsscnesenseenndeatevenaiwesetese 27 Packaging and transporting guidelines cccccccceceeeesteeeeeeeees 29 Component replacement procedures Jyi s ixancssvetatisaesiesivnsanneaasseuidvslbeuhedalistisbendantsttavnnaheanebeliohbandeeeit 31 SENICE TOG eani a ea ar a EE T ERRA inet E 31 Compier feet rapis etninen te E E T eer eer eens 32 BONET ceirar aeara aE a a E E EEE E E 33 Solid state drive bce errzasecsniatpn vnntoteretwressseciaeanoeostorendearasteatel cha isateauepiebetpascerdacuismseanenntaaes 35 Card Reader board cable sysncicnseinet ost stonndeunyistindhetelvdalianbun tonisdeenebaiielidatnmnedievichindunetvn 37 DIESE CNG ois daangaccacavexanssounideicxerarerave E E 38 TOP COVE 2 23 2 eteccetesva tetas nsresaveunesetsstencetencsascontacuantes anes ta tecaateseaestanecataesuncerencnmiuentaanes 40 Solid state drive connector board i scsidcalssnivsvecie atiedshasnewenndieuivinaiin nee Souls deine anlilenkenndiebeat 44 Card Reader bodid facets asiaceseiterolevenascasteal anana naa aie irenda E ER
17. Support To start Refresh 1 From the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Chapter 7 Backing up restoring and recovering Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows y IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f1 1 key or on the Start screen To use the f1 1 key 1 2 3 Press f1 1 while the computer boots ore Press and hold f11 as you press the power button Select Troubleshoot from the boot options menu Select Reset your PC and follow the on screen instructions To use the Start screen From the Start screen point to the far right upper or lower corner of the screen to displ
18. for use only on computer models equipped with Windows 8 in Switzerland includes keyboard cable TouchPad and TouchPad button board and cable 698632 DB1 Top cover with keyboard for use only on computer models equipped with Windows 8 in Canada includes keyboard cable TouchPad and TouchPad button board and cable 698632 DH1 Top cover with keyboard for use only on computer models equipped with Windows 8 in Denmark Finland and Norway includes keyboard cable TouchPad and TouchPad button board and cable 698645 001 256 GB SATA III solid state drive incudes cable 700019 001 Base enclosure includes battery cover lock latch battery cover release latch power connector barrel and RJ45 cover Sequential part number listing 25 4 Removal and replacement procedures CAUTION This computer does not have user replaceable parts Only HP authorized service providers should perform the removal and replacement procedures described here Accessing the internal parts could damage the computer or void the warranty Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures Ey NOTE As you remove each sub
19. partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer or Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer Ey NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See the Changing the computer boot order section 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created Restart the computer 2 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space yy IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove ev
20. perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Preliminary replacement requirements 27 A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 28 Chapter 4 Removal and replacement procedure
21. to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed Component replacement procedures 31 Item Component Description 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Computer feet The computer feet are adhesive backed rubber pads There are 2 rubber feet that attach to the battery cover and 2 rubber feet that attach to the base enclosure as indicated in the illustration below These rubber feet are available in the Rubber Feet Kit spare part number 672016 001 32 Chapter 4 Removal and replacement procedures Battery Description Spare part number A cell 58 Wh 4 1 Ah Li ion battery 665460 001 Before disassembling the computer follow these steps 1 2 3 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery 1 py Turn the computer upside down on a flat surface Slide the bat
22. 9 transporting 29 workstation 29 H hard drive light 12 HDMI port 10 HDMI to VGA adapter spare part number 21 22 headphone jack 11 Index 87 heat sink removal 61 spare part numbers 19 23 61 hinge cover removal 65 spare partnumber 19 22 65 l Imagepad button 9 Imagepad components 9 Imagepad light 8 9 Imagepad on off button 9 Imagepad zone 9 J jacks audio in 11 audio out 11 headphone 11 microphone 11 network 10 RJ 45 10 K key components 7 keyboard backlight light 8 product description 2 keys Action 7 b 7 esc 7 fn 7 Windows applications 7 Windows logo 7 L left side components 10 light components 8 lights AC adapter 13 Beats Audio 8 caps lock 8 hard drive 12 Imagepad 8 9 keyboard backlight 8 mute 8 power 8 12 webcam 4 wireless 8 88 Index M mass storage device precautions 27 memory module product description 1 removal 60 spare part number 60 spare part numbers 19 22 microphone location 4 product description 1 microphone jack 11 model description 32 model name 1 mute button 12 mute light 8 N network jack 10 NFC board removal 38 spare part number NFC board cable illustrated 20 removal 43 18 23 38 0 operating system product description 3 optical drive precautions 27 spare part number 21 22 P packaging guidelines 29 plastic parts service considerations 26 pointing device product description 2 ports DisplayPort 10 HDMI 10 product descr
23. A EEE 45 Power button board saccsnacatvavondonnndanssbenaabekrtcartiaeadomietemscaiuesndeauuieiaisunteendkexteanhoane 46 Speakers arsine ipee i E ee eid E valid en EE EE E EEEE 48 RTG iMG IN x5 valet avanens enheavavers prarienniveuasueeiranuaciacanenaicdene AE araen ESATE eTa E 49 Wireless audio Module cccceeccecsesseeeeesneeeeceeneeecseseeeeesaeeeessaeeeesseaeeeseeeeeeneaeees 51 WIAN inodule sissien e iioii e E r datnn de acl E EERE A E T 53 o io E T E TR 55 CM elole Ko MPE EE 57 Memory mod le cst cect yoni eiere t A aE TE E E ANE N AOE 60 aoB AE E E E E EEE 61 Fling Covers meene e E E E cesta ceumtetetiasereesaiees 65 Display assem blye snns rsata a ei i i E E SAE ven ineedeein ald 66 Power connector cable acts evenvaaiivceesderenevsxanesdi suea ia r sai kies piin ainis Peek I ENE 68 5 Setup Utility BIOS and System Diagnostics sseessseosessssosssosssssccsssssscossosseosecsssesssossesee 70 Using Setop NEY essensie ne iiei s a E Ee Rye EEE EE E ebanatoan 70 Starting Setup Miliy racze A E EEA EREN 70 Changing the language of Setup Utility ssi sssecensarcoidsnrsvaneiiaw naeaaernnacivenneniassiae 70 Navigating and selecting in Setup Utility ceccccccceceeceeseeeeeeeteceeeeeeeesenseeeseteeeeaes 71 Displaying system Ihering caxcacsct nt eansciumennpn sednchidinaasuntaienacsaaiipnnetisaipdtasuincanaiencante 71 Restoring factory settings in Setup Utility ig cocuiraxceacebeacsiosponssseaupsadnonansnees ader
24. Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ey NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates Using Setup Utility 73 BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 5 Windows 7 Open Windows Explorer by selecting Start gt Computer Windows XP Open Windows Explorer by selecting Start gt My Computer Double click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filen
25. S version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the tab key and the arrow keys to select Exit gt Exit Discarding Changes and then press enter Downloading a BIOS update Z CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Windows 7 Select Start gt Help and Support gt Maintain Windows XP Select Start gt Help and Support and then select the software and drivers update 2
26. Wireless audio module on page 51 System board see System board on page 57 Remove the memory module 1 Turn the system board upside down with the front toward you 2 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up Chapter 4 Removal and replacement procedures 3 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install the memory module Heat sink f NOTE The heat sink spare part kits include replacement thermal material Description Spare part number Processor heat sink 675514 001 Post controller hub heat sink 685662 001 Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Solid state drive connector board cable see Solid state drive on page 35 Card Reader board cable see Card Reader board cable on page 37 Top cover see Top cover on page 40 d WLAN module see WLAN module on page 53 e Wireless audio module see Wireless audio module on page 51
27. aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Preliminary replacement requirements 29 Equipment guidelines 30 Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive ta
28. ame exe The BIOS installation begins Complete the installation by following the on screen instructions f NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in System Diagnostics Startup test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery If the battery fails the test contact HP support fo report the issue and purchase a replacement battery You can also view system information and error logs in the System Diagnostics window To start System Diagnostics 1 2 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed
29. assembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer 26 Chapter 4 Removal and replacement procedures Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling Z CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before han
30. ay the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state Using the HP Recovery media you created you can choose from one of the following recovery options System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to the state its original factory state by deleting alll information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows Minimized Image Recovery Restore and recovery 81 What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Ma
31. bletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Chapter 4 Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures There are as many as 57 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 33 for battery removal instructions gt XXXXXXXX AIM T Product XXXXXXXX G Warranty lyly y Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique
32. caunssssscsaesacasesonandeddarereosandsdndatasadennndansedenvaxennnoans 82 Using the HP Recovery partition to recover a minimized image select models only ats uskiweascotanseraavensorsacqaesdaauaaaemtaace a wstovanuentaitanatssneses 82 Using HP Recovery media to recover cccccessseceseeseeeeeeeeeeeeessenseeeenseseees 83 Changing the computer boot order siiccisichsaccsivvscdcsncaveonvenialcueubivensdaneesidebeiets 83 Removing the HP Recovery partition lt is iccicsssavesatecasanccedeseeaserasenectetensateasvscanenavevesees 83 8 Power cord sel reguiremeiis sospirans nioni irai irasai naa AE aana a 84 Requirements for all countries eg sicssxseasinederansecansnedavanmned onvatsiarenassadelanenaneddustacaarxend avvuaatasusenaes 84 Requirements for specific countries and regions ccccscccceeeesseeceseeneeeecenececeeseeeeeeeenseeeeseeaeees 85 Q Recycling siscxacscsvcncsensnccsistesentucessinetemnmcbenesentebeanenernskennonensenshiseneie Seesbeneds rimeasiabanneRenenbenEniEe 86 WOK E E A E in aa eae 87 vii viii 1 Product description Category Product Name Description HP Spectre Ultrabook PC Processors e Intel Core i7 3517U 1 9 GHz processor 4 0 MB L3 cache 17 W e Intel Core i5 3317U 1 7 GHz processor 4 0 MB L3 cache 17 W Processor is soldered to the system board Chipset Intel HM76 Express chipset Intel HM65 Express chipset Graphics Internal graphics e Universal memory a
33. ck latch battery cover release latch power 700019 001 connector barrel and RJ45 cover Rubber Feet Kit not illustrated includes front and rear rubber feet 672016 001 22 Solid state drive up to 2 256 GB SATA III solid state drive 698645 001 128 GB SATA III solid state drive 697235 001 128 GB SATA Il solid state drive 675508 001 23 4 cell 58 Wh 4 1 Ah Li ion battery 665460 001 24 Battery cover includes speaker grilles and front rubber feet 672012 001 Computer major components 19 Cable Kit Item Component Spare part number Cable Kit includes 672006 001 1 TouchPad cable 2 NFC board cable 3 Card Reader board cable 20 Chapter 3 Illustrated parts catalog Miscellaneous parts Component Spare part number 65 W HP Smart travel AC adapter 574638 001 HDMI to VGA adapter 530607 001 HP 14 0 in protective cover 674766 001 USB external DVD RW DL SuperMulti Drive 659940 001 Power cord 3 pin black 1 83 m For use in Australia 490371 011 For use in Denmark 49037 1 081 For use in Europe 490371 021 For use in India 49037 1 D61 For use in Israel 49037 1 BB1 For use in Italy 49037 1 061 For use in Japan 490371 291 For use in North America 49037 1 001 For use in the People s Republic of China 490371 AA1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 49037 1 AB1 For use in Thailand 49037 1 281 F
34. ct all external devices from the computer Remove the battery see Battery on page 33 and then remove the following components Solid state drive connector board cable see Solid state drive on page 35 Card Reader board cable see Card Reader board cable on page 37 Top cover see Top cover on page 40 WLAN module see WLAN module on page 53 Wireless audio module see Wireless audio module on page 51 Chapter 4 Removal and replacement procedures f System board see System board on page 57 g Display assembly see Display assembly on page 66 Remove the power connector cable 1 Remove the Phillips PM2 0x3 8 screw 1 that secures the power connector and bracket to the base enclosure 2 Remove the power connector bracket 2 3 Remove the power connector cable 3 Reverse this procedure to install the power connector cable Component replacement procedures 69 5 Setup Utility BIOS and System Diagnostics Using Setup Utility Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly
35. d drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Windows Help and Support From the Start screen type h and then select Help and Support Creating HP Recovery media 78 HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive e Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required e To create recovery discs your computer must have an optical drive with DVD writer capability and you must us
36. d to the base enclosure 1 Five Phillips PM2 0x3 8 2 Four Phillips PM2 0x4 6 3 One Phillips PM2 0x5 7 an r a E 4 i hac W Ii l i l All l 5 Lift the right side of the system board 1 until it rests at an angle 6 Disconnect the power connector cable 2 from the system board 7 Remove the system board 3 by sliding it up and to the right at an angle Reverse this procedure to install the system board Component replacement procedures 59 Memory module 60 Description Spare part number 8 GB memory module PC3 12800 1333 MHz 670034 005 4 GB memory module PC3 12800 1333 MHz 641369 005 Before removing the memory module follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 1 2 3 4 a b c d e f Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 33 and then remove the following components Solid state drive connector board cable see Solid state drive on page 35 Card Reader board cable see Card Reader board cable on page 37 Top cover see Top cover on page 40 WLAN module see WLAN module on page 53 Wireless audio module see
37. dling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work
38. dule Main terminal The 2 WLAN antenna cable is connected to the WLAN module Aux terminal 2 Remove the Phillips PM2 0x3 8 screw 2 that secures the WLAN module to the system board The WLAN module tilts up Component replacement procedures 53 3 Remove the WLAN module by pulling the module away from the slot at an angle 3 Eyf NOTE The WLAN module is designed with a notch 4 to prevent incorrect installation into the WLAN module slot NOTE Ifthe WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 54 Chapter 4 Removal and replacement procedures Fan Description Spare part number Fan includes cable 672008 001 NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing either o
39. e connector board removal 44 spare part number 18 23 44 solid state drive connector board cable removal 36 speakers removal 48 spare part number 18 23 48 specifications computer 75 display 76 system board removal 57 spare part numbers 18 23 24 57 T tools required 26 top cover removal 40 spare part numbers 17 24 25 40 TouchPad cable illustrated 20 removal 43 transporting guidelines 29 U USB external DVD RW DL SuperMulti Drive spare part number 21 22 USB port 10 v vents 13 video product description 1 volume dial 12 WwW warranty period 32 webcam 5 webcam light 4 Windows applications key 7 Windows logo key 7 wireless antenna locations 4 wireless audio module removal 51 spare part number 18 22 51 wireless light 8 wireless product description 2 WLAN module removal 53 spare part number 22 spare part numbers 18 22 53 workstation guidelines 29 Index 89
40. e only high quality blank DVD R DVD R DVD R DL DVD R DL discs Do not use rewritable discs such as CDtRW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e f your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to hitp www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub e Be sure that the computer is connected to AC power before you begin creating the recovery media Chapter 7 Backing up restoring and recovering The creation process can take up to an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1
41. eatures in Setup utility see the Setup Utility BIOS and System Diagnostics chapter in the HP Notebook Reference Guide Item Component Description 6 Audio out headphone jack Audio in Produces sound when connected to optional powered microphone jack stereo speakers headphones earbuds a headset or television audio Also connects an optional headset microphone WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 7 Digital Media slot Supports the following digital card formats e MultiMediaCard e Secure Digital SD Memory Card e Secure Digital High Capacity Memory Card Left side 11 Right side Item Component Description 1 Mute button Mutes or restores speaker sound 2 Volume dial Adjusts the speaker volume To increase the volume rotate the dial clockwise To decrease the volume rotate the dial counter clockwise 3 Beats Audio button Opens Beats Audio Control Panel which allows you to view and control all audio settings Beats Audio is an enhanced audio feature that provides a deep controlled bass while
42. ector Supports 4 cell 58 Wh 4 1 Ah Li ion battery battery is not user removable Security Supports security cable lock Supports Intel AT p ready Chapter 1 Product description Category Description Operating system Preinstalled e Windows 8 Professional e Windows 8 Standard Serviceability End user replaceable part AC adapter 2 External component identification Item Component Description 1 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer 2 WLAN antennas 2 Send and receive wireless signals 3 Proximity sensors 2 Detect your presence in front of the computer and turn on the radiance backlight keyboard feature 4 Internal microphones 2 Record audio automatically reducing ambient noise and providing echo cancellation 5 Webcam light On The webcam is active 4 Chapter 2 External component identification Item Component Description 6 HP TrueVision HD webcam Records video and captures still photographs To access the webcam select Start gt All Programs gt CyberLink gt CyberLink YouCam The antennas and proximity sensors are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas and proximity sensors free from obstructions For wirel
43. eobenwnanaes 72 Exiting Setup Utili rcs cranes cern aa er ened easier Ee E A EE a d EER 72 Updatingthe BIOS eieren eae EE E A O EE AA 72 Determining the BIOS version s0issssaviapiaveitanmmelumianteae anon 73 Downloading a BIOS Updates co sircciasendonicdey inva dersansuedaidheisWinahiateminieaieoey 73 Using System Diagnostics 2c isssciaaccdenscndeaeedectaans seagavnnduac nana e aaauechadadas Seba aasenameanrenceaseauaceue 74 6 Fei UNG sssrin a E 75 Computer specifications 1 savincressansdaenitavacenasesontannsduandiamseciosteadoleh a danaiiundadenntcnassananatanded cum 75 14 0 inch WGA display specifications 2sicasavaunaceieehdonnesanieucasacit earn ipelnine ene endo nnaens 76 7 Backing up restoring and recovering sssscssosssossecssesssosssosscossessecossesscossesseosssssesossesse 77 Creating recovery media and backups ccccscccccseesseeeeeneeeeeeeeneeeeeeeeaeeceseeeeeeseeseeeeeseeeeeeeneaes 77 Creating HP Recovery media jsciecnccati tenses eum incnsa cae Maeete remnans 78 Restorednd ECO VEY tava cess xccagcendaavasindusacesateusaceranued aR EEEa E ATEA e rat Shieh ENA EEEE 79 Using Windows Refresh for quick and easy recovery cccesscceeeesseeeeesseeeeeeseeeeeesaeeeees 80 Remove everything and reinstall Windows ccccscccceeeeseeeeeesseeeeeeseneeeeeesseeeeeeesaes 81 Recovering using HP Recovery Manager seseeceeeeeeeeeceececeaeeeeneeeeeeecerceeeeeeeaeeeaes 81 What you need to know s
44. equipped with Windows 8 in Saudi Arabia includes keyboard cable TouchPad and TouchPad button board and cable 698632 251 Top cover with keyboard for use only on computer models equipped with Windows 8 in Russia includes keyboard cable TouchPad and TouchPad button board and cable 698632 281 Top cover with keyboard for use only on computer models equipped with Windows 8 in Thailand includes keyboard cable TouchPad and TouchPad button board and cable 698632 A41 Top cover with keyboard for use only on computer models equipped with Windows 8 in Belgium includes keyboard cable TouchPad and TouchPad button board and cable 698632 AB 1 Top cover with keyboard for use only on computer models equipped with Windows 8 in Taiwan includes keyboard cable TouchPad and TouchPad button board and cable 698632 AD1 Top cover with keyboard for use only on computer models equipped with Windows 8 in South Korea includes keyboard cable TouchPad and TouchPad button board and cable 698632 B31 Top cover with keyboard for use only on computer models equipped with Windows 8 in the Netherlands includes keyboard cable TouchPad and TouchPad button board and cable 698632 BB1 Top cover with keyboard for use only on computer models equipped with Windows 8 in Israel includes keyboard cable TouchPad and TouchPad button board and cable Chapter 3 Illustrated parts catalog Spare part number Description 698632 BG1 Top cover with keyboard
45. er removal 33 spare partnumber 19 22 33 battery cover lock latch 13 battery cover release latch 13 Beats Audio button 12 Beats Audio light 8 bottom components 13 button component 6 buttons Beats Audio 12 Imagepad 9 Imagepad on off 9 mute 12 power 6 c Cable Kit contents 20 spare part number 20 22 cables service considerations 26 caps lock light 8 Card Reader board removal 45 spare part number 45 spare part numbers 17 23 Card Reader board cable illustrated 20 removal 37 spare part number 37 chipset product description 1 components bottom 13 button 6 display 4 Imagepad 9 keys 7 leftside 10 lights 8 right side 12 computer feet locations 32 spare partnumber 19 23 computer major components 16 computer part number 31 computer specifications 75 connectors service considerations 26 D Digital Media slot 11 display components 4 specifications 76 display assembly removal 66 spare part number display panel product description 1 display switch 4 DisplayPort 10 17 23 66 drives preventing damage 27 DVD RW DL SuperMulti Drive precautions 27 spare part number 21 E electrostatic discharge 27 equipment guidelines 30 esc key 7 Ethernet product description 2 F fan removal 55 spare partnumber 18 22 55 feet locations 32 spare partnumber 19 23 fnkey 7 G graphics product description 1 grounding guidelines 27 guidelines equipment 30 grounding 27 packaging 2
46. er with keyboard for use only on computer models equipped with Windows 8 in the United Kingdom and Singapore includes keyboard cable TouchPad and TouchPad button board and cable 698632 041 Top cover with keyboard for use only on computer models equipped with Windows 8 in Germany includes keyboard cable TouchPad and TouchPad button board and cable 698632 051 Top cover with keyboard for use only on computer models equipped with Windows 8 in France includes keyboard cable TouchPad and TouchPad button board and cable 698632 061 Top cover with keyboard for use only on computer models equipped with Windows 8 in ltaly includes keyboard cable TouchPad and TouchPad button board and cable 698632 071 Top cover with keyboard for use only on computer models equipped with Windows 8 in Spain includes keyboard cable TouchPad and TouchPad button board and cable 698632 131 Top cover with keyboard for use only on computer models equipped with Windows 8 in Portugal includes keyboard cable TouchPad and TouchPad button board and cable 698632 141 Top cover with keyboard for use only on computer models equipped with Windows 8 in Turkey includes keyboard cable TouchPad and TouchPad button board and cable 698632 161 Top cover with keyboard for use only on computer models equipped with Windows 8 in Latin America includes keyboard cable TouchPad and TouchPad button board and cable 698632 171 Top cover with keyboard for use only on computer models
47. erything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see the Creating HP Recovery media section Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and follow the on screen instructions to continue Restore and recovery 83 84 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as re
48. ess regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide select the HP Support Assistant app from the Start screen select My computer and then select User guides Display 6 Button PS ee a aS eS T Component Description Power button e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective simultaneously press and hold the power button and the mute button on the right side of the computer for at least 5 seconds to turn off the computer To learn more about power settings follow these steps 1 From the Start screen type p 2 In the search box type power 3 Select Settings and then select Power options Chapter 2 External component identification Keys ltem Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes the following functions e When the key is pressed in combination with the esc key system information is displayed e When the key is pressed in combination with the b key
49. f the fans follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Solid state drive connector board cable see Solid state drive on page 35 b Card Reader board cable see Card Reader board cable on page 37 c Top cover see Top cover on page 40 Remove the fan SY NOTE The right fan must be removed before the left fan g 1 Disconnect the fan cable 1 from the system board 2 Lift the rear edge of the fan 2 until the tape 3 attaching the fan to the heat sink detaches Component replacement procedures 55 3 Remove the fan 4 Reverse this procedure to install the fan 56 Chapter 4 Removal and replacement procedures System board E NOTE The system board spare part kit includes replacement thermal material Description Equipped with the Intel HM76 chipset and Intel Core i7 3517U 1 9 GHz processor for use only on computer models equipped with the Windows 8 Professional operating system in all countries and regions except the People s Republic of China 4 0 MB L3 cache 17 W Spare part number 698466 601 Equipped wit
50. g operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 Product descriphion siccinccincmanmincsidemniieiasininn naan 1 2 External component identification ccccccccsscsscscccsscccescccsssccesscccscccesccceceeescesescesenee 4 Display ee anaa A E A E e S tanaaeaneaseenavast 4 Buho ieont a E E A E E E E O S 6 Keys eene E E ts 7 Lig hisen see eara E E E A E irae 8 imagepdd sesane a e trite eerie E E E A E E E E E S 9 let sidene ee e a e E datpadeccesan daa avent aera 10 otea Ee EEA EN EE E AE E E E E E E A T dealt 12 Boom arenan EE A E NE 13 3 Ilusiroated poris catalog ssorscriaiisi aR 14 Semice tdg eini ees ote Da Lab ERE R Geta nash E Daw ieee 15 Computer major components ceeeeeeeeceeeceeeeeceeeeeaeeeaeesseeeeseeeeecececeeeeeceeeeeeeeceeeeeaaeaeaeeseeteeeeeees 16 Cable PI scale eE E ES 20 Miscella neg s paS cns ieii e E ee eee R ae RE 21 Sequential part number listing isa shiarscacadencbaianssciwedecwcduasepancanloinanndsninossbianebaadankeiananaanunioiunnes 22 4 Removal and replacement procedures sssssossssseosecsssooseossecsssosscossesseosssosscossesseosseesssos 26 Preliminary replacement requirements cccceesceeeeseeeeenseeeeeeaeeensnseeeecsaeecenaeeeecsaeeeeeneetesenseees 26 Lel A E o E E 26
51. h the Intel HM76 chipset and Intel Core i7 3517U 1 9 GHz processor for use only on computer models equipped with the Windows 8 Standard operating system in all countries and regions except the People s Republic of China 4 0 MB L3 cache 17 W 698466 501 Equipped with the Intel HM76 chipset and Intel Core i7 3517U 1 9 GHz processor for use only on computer models equipped with the Windows 8 Standard operating system only in the People s Republic of China 4 0 MB L3 cache 17 W 698467 501 Equipped with the Intel HM76 chipset and Intel Core i5 3317U 1 7 GHz processor for use only on computer models equipped with the Windows 8 Professional operating system in all countries and regions except the People s Republic of China 3 0 MB L3 cache 17 W 685367 601 Equipped with the Intel HM76 chipset and Intel Core i5 3317U 1 7 GHz processor for use only on computer models equipped with the Windows 8 Standard operating system in all countries and regions except the People s Republic of China 3 0 MB L3 cache 17 W 685367 501 Equipped with the Intel HM76 chipset and Intel Core i5 3317U 1 7 GHz processor for use only on computer models equipped with the Windows 8 Standard operating system only in the People s Republic of China 3 0 MB L3 cache 17 W 689486 501 Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on a
52. in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 Click the diagnostic test you want to run and then follow the on screen instructions y NOTE If you need to stop a diagnostics test while it is running press esc 74 Chapter 5 Setup Utility BIOS and System Diagnostics 6 Specifications Computer specifications Metric U S Dimensions Width 32 72 cm 12 88 in Depth 22 10 cm 8 70 in Height 2 05 cm 0 81 in Weight 1 80 kg 3 97 Ib Input power Operating voltage and current 19 5 V dc 3 33 A 65W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications 75 14 0 inch WGA display specifications 76 Metric U S Dimensions Height 17 4 cm 6 85 in Width 31 3 cm 12 32 in Diagonal 35 4 cm 13 94 in Number of colors 262 144 Contrast ratio 500 1 typical Brightness 250 nits typical Pixel resolution Pitch 0 2175 x 0 2088 mm Format 1600 x 900 Configuration RGB vertical stripe
53. int you can choose to restore to a previous point automatically created For more information and steps for using Windows System Restore see Windows Help and Support From the Start screen type h and then select Help and Support If you want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive For more information see the Using Windows Refresh for quick and easy recovery section If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see the Remove everything and reinstall Windows section If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Restore and recovery 79 Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see the Recovering using HP Recovery Manager section e Ifyou want to recover the computer s original factory part
54. ional dual array digital microphones with appropriate beam forming echo cancellation noise reduction software Ethernet Integrated 10 100 1000 Wireless Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into display assembly Support for the Intel Centrino Advanced N 6235 WLAN module and Intel Centrino Advanced N 6230 WLAN module Support for NFC wireless data communication External media cards Ports 2 in 1 Digital Media Slot with push push technology supporting e MultiMediaCard e Secure Digital SD Memory Card e Secure Digital High Capacity Memory Card Supports mini versions by use of an adapter adapter is not included e AC power e Combination audio out stereo headphone audio in mono microphone e HDMI 1 4a output supporting stereoscopic 3D e mini DisplayPort supporting 2560x1600 resolution e RJ 45 Ethernet Gigabit support with LED indicators e USB 3 0 1 port USB 2 0 1 port NOTE All USB ports support USB sleep and charge Keyboard pointing devices Full size 14 0 in Island style no numeric keypad Radiance backlight f5 to toggle backlight on off Clickpad with imaging sensor multitouch gestures enabled Taps enabled by default Power requirements 65 W non PFC non BFR PV Free HP Smart travel AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC conn
55. iption 2 USB 10 post controller hub heat sink removal 61 spare partnumber 19 23 61 power button 6 power button board removal 46 spare partnumber 17 22 46 power connector 13 power connector cable removal 68 spare part number power cord set requirements 84 spare part numbers 21 22 power light 8 12 power requirements product description 2 processor heat sink removal 61 spare partnumber 19 23 61 processor product description 1 product description audio 1 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 keyboard 2 memory module 1 microphone 1 operating system 3 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security 2 serviceability 3 solid state drive 1 video 1 wireless 2 product name 1 31 product number 31 protective cover spare part number 21 23 proximity sensors 4 18 23 68 R removal replacement preliminaries 26 procedures 31 right side components 12 RJ 45 jack 10 RTC battery removal 49 spare partnumber 18 22 49 Rubber Feet Kit spare part number 19 23 S Screw Kit spare part number 21 22 security cable slot 12 security product description 2 serial number 31 service considerations cables 26 connectors 26 plastic parts 26 service tag 15 31 serviceability product description 3 solid state drive precautions 27 product description 1 removal 35 spare part number 23 35 spare part numbers 19 23 25 solid state driv
56. itioning and content you can choose the System Recovery option from the HP Recovery media For more information see the Recovering using HP Recovery Manager section e If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see the Recovering using HP Recovery Manager section e If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see the Removing the HP Recovery partition section Using Windows Refresh for quick and easy recovery 80 When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you 2 IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory y NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support y NOTE You may be prompted for your permission or password when using Refresh See Windows Help and Support for more information From the Start screen type h and then select Help and
57. keyboard cable 4 from the system board 10 Remove the top cover 5 NOTE If it is necessary to replace the NFC board cable 1 or the TouchPad cable 2 release the ZIF connector to which the respective cable is attached and then disconnect the cable from the system board Component replacement procedures 43 Reverse this procedure to install the top cover Solid state drive connector board Description Spare part number Solid state drive connector board includes cable 675509 001 Before removing the solid state drive connector board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Solid state drive connector board cable see Solid state drive on page 35 b Card Reader board cable see Card Reader board cable on page 37 c Top cover see Top cover on page 40 Remove the solid state drive connector board 1 Turn the top cover upside down with the front toward you 2 Remove the Phillips PM2 0x3 6 screw 1 that secures the solid state drive connector board to the top cover 44 Chapter 4 Removal and replacement procedures 3
58. lug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used Requirements for specific countries and regions 85 9 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 86 Chapter 9 Recycling Index A AC adapter light 13 AC adapter spare part number 21 22 Action keys 7 antenna locations 4 audio product description 1 audio in jack 11 audio out jack 11 B bkey 7 base enclosure spare part number 19 23 25 battery removal 33 spare partnumber 19 22 33 battery cov
59. maintaining a clear sound NOTE To open Beats Audio Control Panel from the Start screen type h select HP Utility Center and then select HP Beats Audio 4 Hard drive light e Blinking white The hard drive is being accessed e Amber HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive NOTE For information about HP ProtectSmart Hard Drive Protection see the HP Notebook Reference Guide 5 Power light e White The computer is on e Blinking white The computer is in the Sleep state e Off The computer is off or in Hibernation 6 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 12 Chapter 2 External component identification Item Component Description 7 AC adapter light e White The computer is connected to external power and the battery is fully charged e Amber The computer is connected to external power and the battery is charging e Blinking amber The computer is connected to external power and there is a battery error or the battery has reached a low or critical battery level e Off The computer is running on battery power 8 Power connector Connects an AC adapter os Bottom Item Component Description 1 Battery cover release latch Releases the battery cover 2 Vent Enables ai
60. nager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails To use the Factory Reset or System Recovery options you must use HP Recovery media If the HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wweontact_us html 2 IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image select models only 82 The HP Recovery partition select models only allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 Press f1 1 while the computer boots sre Press and hold f1 1 as you press the power button Select Troubleshoot from the boot options menu Select HP Recovery Manager and follow the on screen instructions Chapter 7 Backing up restoring and recovering Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery
61. nd then shut it down through the operating system Disconnect all external devices from the computer Remove the battery see Battery on page 33 Disconnect the power from the computer by unplugging the power cord from the computer Remove the top cover see Top cover on page 40 Remove the solid state drive connector board cable see Solid state drive on page 35 Remove the Card Reader board cable see Card Reader board cable on page 37 Disconnect the RTC battery cable from the system board see RTC battery on page 49 o ON O amp O HU PB WwW WN 10 Remove the WLAN module see WLAN module on page 53 Remove the wireless audio module see Wireless audio module on page 51 Component replacement procedures 57 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e Fans see Fan on page 55 e Memory module see Memory module on page 60 e Heat sink see Heat sink on page 61 Remove the system board 1 Disconnect the webcamera microphone module cable 1 from the system board 2 Disconnect the display panel cable 2 from the system board 3 Release the display panel cable 3 from the heat sink The display panel cable is attached to the heat sink with double sided tape 58 Chapter 4 Removal and replacement procedures 4 Remove the following screws that secure the system boar
62. nents e f Solid state drive connector board cable see Solid state drive on page 35 Card Reader board cable see Card Reader board cable on page 37 Top cover see Top cover on page 40 WLAN module see WLAN module on page 53 Wireless audio module see Wireless audio module on page 51 System board see System board on page 57 Remove the hinge covers 1 Remove the four Phillips PM2 0x3 8 screws 1 that secure the hinge covers to the base enclosure Component replacement procedures 65 2 Remove the hinge covers 2 from the base enclosure Reverse this procedure to install the hinge covers Display assembly Description Spare part number Display assembly 14 0 in AntiGlare high definition includes display panel cable 2 WLAN 675507 001 antenna transceivers and cables and webcam microphone module and cable Before removing the display assembly follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 33 Remove the solid state drive connector board cable see Solid state drive on page 35 Remove the Card Reader board cable see Card Reader board cable on page 37
63. ng system only in the People s Republic of China 4 0 MB L3 cache 17 W Equipped with the Intel HM76 chipset and Intel Core i5 3317U 1 7 GHz processor for 685367 601 use only on computer models equipped with the Windows 8 Professional operating system in all countries and regions except the People s Republic of China 3 0 MB L3 cache 17 W Equipped with the Intel HM76 chipset and Intel Core i5 3317U 1 7 GHz processor for 685367 501 use only on computer models equipped with the Windows 8 Standard operating system in all countries and regions except the People s Republic of China 3 0 MB L3 cache 17 W Equipped with the Intel HM76 chipset and Intel Core i5 3317U 1 7 GHz processor for 689486 501 use only on computer models equipped with the Windows 8 Standard operating system only in the People s Republic of China 3 0 MB L3 cache 17 W Cable Kit includes 672006 001 13 NFC board cable 14 TouchPad cable 15 Card Reader board cable 16 Power connector cable includes bracket 687530 001 Chapter 3 Illustrated parts catalog Item Component Spare part number 17 Memory module PC3 12800 1333 MHz 8 GB memory module 670034 005 4 GB memory module 641369 005 Heat sink includes replacement thermal material 18 Processor heat sink 675514 001 19 Post controller hub heat sink 685662 001 20 Display hinge covers includes left and right hinge covers 672009 001 21 Base enclosure includes battery cover lo
64. only on computer models equipped with the HM76 chipset NOTE The Card Reader board spare part kit does not include the Card Reader board cable The Card Reader board cable is included in the Cable Kit spare part number 672006 001 697235 001 128 GB SATA III solid state drive incudes cable 698466 501 System board equipped with the Intel HM76 chipset and Intel Core i7 3517U 1 9 GHz processor for use only on computer models equipped with Windows 8 in all countries and regions except the People s Republic of China 4 0 MB L3 cache 17 W includes replacement thermal material Sequential part number listing 23 24 Spare part number Description 698466 601 System board equipped with the Intel HM76 chipset and Intel Core i7 3517U 1 9 GHz processor for use only on computer models equipped with Windows 8 Professional in all countries and regions except the People s Republic of China 4 0 MB L3 cache 17 W includes replacement thermal material 698467 501 System board equipped with the Intel HM76 chipset and Intel Core i7 3517U 1 9 GHz processor for use only on computer models equipped with Windows 8 only in the People s Republic of China 4 0 MB L3 cache 17 W includes replacement thermal material 698632 001 Top cover with keyboard for use only on computer models equipped with Windows 8 in the United States includes keyboard cable TouchPad and TouchPad button board and cable 698632 031 Top cov
65. or use in the United Kingdom and Singapore 490371 031 Screw Kit 672007 001 Miscellaneous parts 21 Sequential part number listing 22 Spare part number Description 49037 1 001 Power cord for use in North America 3 pin black 1 83 m 490371 011 Power cord for use in Australia 3 pin black 1 83 m 490371 021 Power cord for use in Europe 3 pin black 1 83 m 49037 1 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 49037 1 061 Power cord for use in Italy 3 pin black 1 83 m 49037 1 081 Power cord for use in Denmark 3 pin black 1 83 m 490371 111 Power cord for use in Switzerland 3 pin black 1 83 m 49037 1 201 Power cord for use in Thailand 3 pin black 1 83 m 49037 1 291 Power cord for use in Japan 3 pin black 1 83 m 490371 AA1 Power cord for use in the People s Republic of China 3 pin black 1 83 m 49037 1 AB1 Power cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use in South Korea 3 pin black 1 83 m 49037 1 BB1 Power cord for use in Israel 3 pin black 1 83 m 49037 1 D61 Power cord for use in India 3 pin black 1 83 m 530607 001 HDMI to VGA adapter 574638 001 65 W HP Smart travel AC adapter 636672 005 Intel Centrino Advanced N 6230 WLAN module 641369 005 4 GB memory module PC3 12800 1600 MHz 659940 001 USB external DVD RW DL SuperMulti Drive 665460 001 A cell
66. quired by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Chapter 8 Power cord set requirements Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO France UTE 1 Germany VDE 1 ltaly IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO The People s Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall p
67. r If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Solid state drive connector board cable see Solid state drive on page 35 b Card Reader board cable see Card Reader board cable on page 37 c Top cover see Top cover on page 40 Remove the speakers 1 Disconnect the wireless audio module antenna cables 1 from the terminals on the wireless audio module E NOTE The 7 Main wireless audio module antenna cable is connected to the wireless audio module module Main terminal The 8 Aux wireless audio module antenna cable is connected to the wireless audio module module Aux terminal 2 Release the wireless audio module antenna cables from the clips 2 and routing channels built into the base enclosure Chapter 4 Removal and replacement procedures 3 Remove the two Phillips PM2 0x3 8 screws 1 that secure the speakers to the base enclosure 4 Remove the speakers 2 Reverse this procedure to install the speakers RTC battery Description Spare part number RTC battery double sided tape and cable 672013 001 Before removing the RTC battery follow these steps
68. r use the up arrow key or the down arrow key e To close open dialog boxes and return to the main Setup Utility screen press esc and then follow the on screen instructions Press f10 to enter Setup Utility To exit Setup Utility menus choose one of the following methods To exit Setup Utility menus without saving your changes press the esc key and then follow the on screen instructions Use the arrow keys to select Exit gt Exit Discarding Changes and then press enter To save your changes and exit Setup Utility menus press f10 and then follow the on screen instructions or Use the tab key and the arrow keys to select Exit gt Exit Saving Changes and then press enter Your changes go into effect when the computer restarts Displaying system information 1 2 3 Start Setup Utility Select the Main menu System information such as the system time and date and identification information about the computer is displayed To exit Setup Utility without changing any settings use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Using Setup Utility 71 Restoring factory settings in Setup Utility EY NOTE Restoring defaults will not change the hard drive mode To return all settings in Setup Utility to the values that were set at the factory follow these steps 1 mP Mp Turn on or restart the computer and then press esc while the Press the ESC key for Sta
69. rchitecture UMA with shared video memory e Intel HD Graphics 4000 on computer models equipped with the Intel HM76 Express chipset supports HD decode DX11 and HDMI e Intel HD Graphics 3000 on computer models equipped with the Intel HM65 Express chipset supports HD decode DX10 and HDMI Panel 14 0 in slim light emitting diode LED WVA HD AntiGlare 1600x900 display typical brightness 250 nits All display assemblies include 2 wireless local area network WLAN antenna cables Supports low voltage differential signalling LVDS LCD interface flush glass panel cover support Lighted logo on top bezel Memory Solid state drives One customer accessible upgradable memory module slot DDR3 1333 MHz single channel support DDR3 1333 and DDR3 1666 downgrade to DDR3 800 1066 Supports 8 GB 8192x1 or 4 GB 4096x1 of system RAM Customer accessible Supports 256 GB 128 GBx2 or 128 GB 128 GBx1 Audio and video Beats Signature audio profile applied to both the headphones and external speakers Supports wireless Beats audio via SMSC not supported in Europe or Turkey 2 Category Description High performance ENVY branded speakers mounted in bass reflex enclosures Audio and video continued Separate amplifiers for headphone HP TrueVision HD webcam fixed no tilt with activity LED 3 element lens with fixed focus 50 cm F 2 0 1280x720 by 24 frames per second Two omnidirect
70. rd Reader board cable see Card Reader board cable on page 37 f NOTE When replacing the top cover be sure to remove the following components from the defective top cover and install them on the replacement top cover e NFC board see NFC board on page 38 e Solid state drive connector board see Card Reader board cable on page 37 e Card Reader board see Card Reader board on page 45 e Power button board see Power button board on page 46 Remove the top cover 1 Release the ZIF connector to which the TouchPad cable is connected and then disconnect the TouchPad cable 1 from the TouchPad 2 Disconnect the speaker cable 2 from the system board 3 Remove the two rear rubber feet 1 Component replacement procedures 41 4 Remove the following screws that secure the top cover to the base enclosure 2 Two Phillips PM2 0x5 5 3 Five Phillips PM2 0x4 5 4 Four Phillips PM2 0x4 0 5 Turn the computer right side up with the front toward you 6 Open the computer 7 Lift the front edge of the top cover slightly until the power button board and keyboard cables are accessible 42 Chapter 4 Removal and replacement procedures 8 Release the ZIF connector 1 to which the power button board cable is connected and then disconnect the power button board cable 2 from the system board 9 Release the ZIF connector 3 to which the keyboard cable is connected and then disconnect the
71. rd Reader board spare part kit does not include the Card Reader board cable The Card Reader board cable is included in the Cable Kit spare part number 672006 001 675513 001 Base enclosure includes battery cover lock latch battery cover release latch power connector barrel and RJ45 cover 675514 001 Processor heat sink includes replacement thermal material 685367 501 System board equipped with the Intel HM76 chipset and Intel Core i5 3317U 1 70 GHz processor for use only on computer models equipped with Windows 8 Standard in all countries and regions except the People s Republic of China 3 0 MB L3 cache 17 W includes replacement thermal material 685367 601 System board equipped with the Intel HM76 chipset and Intel Core i5 3317U 1 70 GHz processor for use only on computer models equipped with Windows 8 Professional in all countries and regions except the People s Republic of China 3 0 MB L3 cache 17 W includes replacement thermal material 685662 001 Post controller hub heat sink includes replacement thermal material 687530 001 Power connector cable for use only on computer models equipped with the HM76 chipset includes bracket 689486 501 System board equipped with the Intel HM76 chipset and Intel Core i5 3317U 1 70 GHz processor for use only on computer models equipped with Windows 8 Standard only in the People s Republic of China 3 0 MB L3 cache 17 W includes replacement thermal material 696482 001 Card Reader board for use
72. rflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Battery cover lock latch Locks the battery cover into place Bottom 13 3 Illustrated parts catalog 14 Chapter 3 Illustrated parts catalog Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag ltem 1 Product XXXXXXXX 0N a N a AE A a Warranty lylyOy Description Product name Function This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 4 5 Part number Product number p n Warranty period Model description This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed This number describes the duration of the warranty period for the computer This is the alphanumeric identifier used to locate documents drivers and support for the computer Service tag 15 Computer major components 16 Chapter 3 Illustrated parts catalog Item Component Spare part number 1 Display assembly
73. rtup Menu message is displayed at the bottom of the screen Press 10 to enter Setup Utility Use the arrow keys to select Exit gt Load Setup Defaults Follow the on screen instructions To save your changes and exit press f10 and then follow the on screen instructions Tors Use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your changes go into effect when the computer restarts eek NOTE Your password settings and security settings are not changed when you restore the factory settings Exiting Setup Utility To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Saving Changes and then press enter To exit Setup Utility without saving your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Updating the BIOS Updated versions of the BIOS may be available on the HP Web site 72 Most BIOS updates on the HP Web site are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Chapter 5 Setup Utility BIOS and System Diagnostics Determining the BIO
74. s Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly
75. s the keyboard the keyboard cable the TouchPad board cable and the TouchPad button board cable Description Spare part number For use in Belgium 698632 A41 For use in Canada 698632 121 For use in Denmark Finland and Norway 698632 DH1 For use in France 698632 051 For use in Germany 698632 041 For use in Greece 698632 151 For use in Israel 698632 BB1 For use in Italy 698632 061 For use in Latin America 698632 161 For use in the Netherlands 698632 B31 For use in Portugal 698632 131 For use in Russia 698632 251 For use in Saudi Arabia 698632 171 For use in South Korea 698632 AD1 For use in Spain 698632 071 For use in Switzerland 698632 BG1 For use in Taiwan 698632 AB1 For use in Thailand 698632 281 For use in Turkey 698632 141 For use in the United Kingdom and Singapore 698632 031 For use in the United States 698632 001 Before removing the top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 Chapter 4 Removal and replacement procedures 5 Remove the solid state drive connector board cable see Solid state drive on page 35 6 Remove the Ca
76. state drive tilts up 2 Remove the solid state drive by pulling the drive away from the slot at an angle 2 NOTE The solid state drive is designed with a notch to prevent incorrect installation into the solid state drive slot Component replacement procedures 35 3 If it is necessary to replace the solid state drive connector board cable disconnect both ends of the cable 1 and 2 from the system board and then release the cable from the clips 3 and channel built into the base enclosure The solid state drive connector board cable is included in the solid state drive connector board spare part kit spare part number 675509 001 Reverse this procedure to install the solid state drive and solid state drive connector board cable 36 Chapter 4 Removal and replacement procedures Card Reader board cable y NOTE The Card Reader board cable is included in the Cable Kit spare part number 672006 001 Before removing the Card Reader board cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 Remove the Card Reader board cable A Disconnect both ends of the Card Reader board cable 1 and
77. tery cover lock latch to the left 1 to unlock the batter cover Firmly slide the battery cover release latch to the right 2 to release the battery cover Slide the battery cover 3 away from the computer Remove the battery cover The battery cover is available using spare part number 672012 001 Disconnect the battery cable 1 from the system board Remove the three Torx T8M2 0x5 4 screws 2 and the five Torx T8M2 0x3 6 screws 3 that secure the battery to the computer Component replacement procedures 33 8 Remove the battery 4 from the computer Reverse this procedure to install the battery and battery cover 34 Chapter 4 Removal and replacement procedures Solid state drive Description Spare part number 256 GB SATA III solid state drive 698645 001 128 GB SATA III solid state drive 697235 001 128 GB SATA II solid state drive 675508 001 Before removing the solid state drive and cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 Remove the solid state drive 1 Remove the Phillips PM2 0x2 0 screw 2 that secures the solid state drive to the system board The solid
78. up and to the left at an angle Reverse this procedure to install the Card Reader board Power button board Description Spare part number Power button board includes cable 675510 001 Before removing the power button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 46 Chapter 4 Removal and replacement procedures 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Solid state drive connector board cable see Solid state drive on page 35 b Card Reader board cable see Card Reader board cable on page 37 c Top cover see Top cover on page 40 Remove the power button board 1 Turn the top cover upside down with the front toward you 2 Remove the Phillips PM2 0x3 6 screw 1 that secures the power button board to the top cover 3 Remove the power button board 2 and cable Reverse this procedure to install the power button board Component replacement procedures 47 48 Speakers Description Spare part number Speakers include speaker cables and wireless audio module antenna cables 672013 001 Before removing the speakers follow these steps 1 Turn off the compute
79. ure to install the wireless audio module 52 Chapter 4 Removal and replacement procedures WLAN module Description Spare part number Intel Centrino Advanced N 6235 WLAN module 670292 005 Intel Centrino Advanced N 6230 WLAN module 636672 005 CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer gt Remove the battery see Battery on page 33 and then remove the following components a Solid state drive connector board cable see Solid state drive on page 35 b Card Reader board cable see Card Reader board cable on page 37 c Top cover see Top cover on page 40 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module y NOTE The 1 WLAN antenna cable is connected to the WLAN mo
80. ystem board 2 Remove the post controller hub heat sink 2 Ey NOTE Due to the adhesive quality of the thermal material located between the post controller hub heat sink and system board it may be necessary to move the post controller hub heat sink from side to side to detach it The thermal material must be thoroughly cleaned from the surfaces of the post controller hub heat sink and the post controller hub each time the post controller hub heat sink is removed Replacement thermal material is included with the post controller hub heat sink and system board spare part kits Component replacement procedures 63 Ey NOTE The following illustration shows the replacement thermal material locations A thermal pad is used on the post controller hub 1 and the post controller hub heat sink 2 Reverse this procedure to install the post controller hub heat sink 64 Chapter 4 Removal and replacement procedures Hinge covers Description Spare part number Hinge covers 672009 001 Before removing the hinge covers follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following compo
81. zed Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory Creating recovery media and backups 77 See the Creating HP Recovery media section 2 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Windows Help and Support From the Start screen type h and then select Help and Support 3 As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries desktop contacts and favorites If files are accidentally deleted from the har

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