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Axis Q7424-R

1. 35 System OPTIONS esu kkcs sakebeR RR RES ERE RRIERER RE CR A a 37 SO SR ee daha Meee EE Wak Lae ea ERE Ges 37 Date amp TIME scuro Ax rx URDU REI Meme RA CR RUEDA X Pane 38 MUI Ge T C ME 39 STONAJ Line tiec e Eun E dx one ines noi Aor ends 43 Ports EC DEVICES re need UNE Exec a s aga Pac 44 Maintenance RE ER 45 SUDDOFrt zu deere hk ee madame PE ee ew REOR Od ek RU RUE aa Rede 46 Advanced 2 ce ses mass pineese bre tsimesthsimsedantataeeet pis 47 Reset to Factory Default Settings 47 Troubleshooting zzuckeeme ge eetscreesccasesedassthededshe 48 Checking the Firmware 22 48 Upgrading the Firmware 22 48 Emergency Recovery Procedure 48 Symptoms Possible Causes and Remedial Actions 49 Technical Specifications 4 244 ssmsssveoscnsuusmusauesaaunse 53 Connectors erreari dint sehne ia des pannes edu teens 55 AXIS Q7424 R Table of Contents Performance Considerations AXIS Q7424 R Hardware Overview Hardware Overview LED indicator power LED indicator status LED indicator network Mounting holes Video input connectors SD memory card slot 1 0 connector Audio connectors SFP connector RS 485 RS 422 connector Control button Power connector Network connector P
2. For more information see the online help Q Privacy mask is not available for the quad stream However privacy masks configured on each channel will be displayed in the quad Overlay Overlays are used to provide extra information for example for forensic video analysis or during product installation and configuration Overlays are superimposed over the video stream An overlay text can display the current date and time or a text string When using a text string modifiers can be used to display information such as the current bit rate or the current frame rate For information about available modifiers see File Naming amp Date Time Formats in the online help O 18 AXIS Q7424 R Video and Audio To enable overlays 1 Go to Video amp Audio gt Video Stream and select the Image tab 2 To include an overlay image select Include overlay image at the coordinates The overlay image must first be uploaded to the Axis product see Overlay Image 3 To include date and time select Include date and Include time 4 To include a text string select Include text and enter the text in the field Modifiers can be used see Z e Naming amp Date Time Formats in the online help O 5 Select the text color the text background color and the position of the overlay 6 Click Save To modify the date and time format go to System Options gt Date amp Time See Date amp Time on page 38 Overlay is not possible for quad
3. Basic Setup Video amp Audio Video 1 Video Stream Camera Settings Privacy Mask Video 2 Video 3 Video 4 Quad Stream Stream Profiles Overlay Image Audio Settings Audio Clips Live View Config gt PTZ Detectors Applications Events gt Recordings System Options About Image Video Stream Settings Image Audio H 264 MJPEG Image Appearance Resolution V Aspect ratio correction ACIF 640 x 480 768 x 576 v NTSC PAL Compression 30 0 100 Mirror image Rotate image o v degrees Color setting Color Video Stream Maximum frame rate Unlimited Limited to 1 30 fps per viewer Overlay Settings Include overlay image at the coordinates X O D v 0 Include date 7 Include time V Include text i U0 P L x y z Text color white Y Text background color black kc Place text date time at top v ofimage Preview View image stream while configuring Video format MJPEG ETT 0 You can modify the image resolution and compression and rotate the image from the Image tab Video amp Audio Video Stream The image can also be mirrored from the Image tab 16 AXIS 07424 R Video and Audio Setting the compression level affects the image quality and bandwidth the lower the compression the higher the image quality with higher bandwidth requirements To avoid bandwidth problems on the network you can limit the
4. allows remote management of network devices An SNMP community is the group of devices and management station running SNMP Community names are used to identify groups The Axis product can be configured to support SNMP on the System Options Network SNMP page Depending on the level of security required select the version on SNMP to use SNMP v1 v2 provides the lowest level of security The community name can be specified as a password for read or read write access to all supported SNMP devices The default password for the Read community is public and the default password for the Write community is write If HTTPS is enabled SNMP v1 and SNMP v2c should be disabled Traps for SNMP v1 v2 are used by the Axis product to send messages to a management system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message 42 AXIS Q7424 R System Options The following traps are available e Cold start e Warm start e Link up e Authentication failed SNMP v3 provides encryption and secure passwords To use traps with SNMP v3 an SNMP v3 management application is required To use SNMP v3 HTTPS must be enabled see H77PS on page 37 To enable SNMP v3 check the box and provide the initial user password The initial password can only be set once If the password is lost the Axis product must be reset to factory default
5. windows can be configured e Include windows target specific areas within the whole video image e Exclude windows define areas within an Include window that should be ignored areas outside Include windows are automatically ignored Once configured motion detection windows appear in the list of Detectors in Action rule setup See Setting Up an Action Rule on page 32 Using the motion detection feature may decrease the product s overall performance 29 AXIS Q7424 R Detectors Baste Setup Motion Detection o Video amp Audio Live View Config r PI Detectors Audio Detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value The threshold value can be set in the range 0 100 where 0 is the most sensitive and 100 the least sensitive 1 Go to Detectors Audio Detection 2 Set the audio alarm level and click Save 3 Go to Events gt Action Rules and set up an action rule see Setting Up an Action Rule on page 32 Detected audio is indicated by colored peaks in the Activity indicator An event is triggered when detected audio rises above or falls below the threshold value which is represented by the bar 30 AXIS Q7424 R Events Events The Axis product can be configured to perform actions when different events occur for example start a recording when motion is detected The set of conditions that defines how and when
6. 0 terminal connector 6 pin terminal block for reo 345 Digital Input 12 Digital Output Auxiliary power and ground GND T gu O e 12V DC Power Can be used to power auxiliary equipment Max load 125 mA Note This pin can only be used as power out E 5 6 Digital output Internal connection to ground when Max load 2100 mA activated floating unconnected when deactivated If Max voltage 30 V DC used with an inductive load e g a relay a diode must be connected in parallel with the load for protection against voltage transients Configurable Digital input Connect to GND to activate or leave floating O to 30 V DC Input or Output unconnected to deactivate Eg push button 12V 9 P max 125mA 2 S e e 3 e D 4 55 AXIS Q7424 R Technical Specifications Power connector 3 pin terminal block for power input DC power input AC power input Audio connector 4 pin terminal block for Audio input Audio output Puede m we Microphone Line in Microphone or line in mono RS 485 422 connector Two 2 pin terminal blocks for RS 485 RS 422 serial interface The serial port can be configured to support CL Two wire RS 485 half duplex RX TX TX e Four wire RS 485 full duplex Le 4 Two wire RS 422 simplex e Four wire RS 422 full duplex point to point communication Functi
7. EROR S ra ic deste nis 17 Camera Settings sin ts trista ner ieu ecc tu eno eee Or eae sere Red OR eon 17 Privacy Mask css ae eed aw Ren te g weg le Rem E edd 18 Overlay RS us nete etra iU were E de UP nee a Ren ERE EU aut 4 18 Audio Settings cesse kk m Rex ar x RE RE GUERRA X Ibm RR ERR TN A Rea 19 Audio CIIDS esses see E np dE a eR E aaa acre Gtk se NS EE 21 Live View Config D deny PT eee 22 PTZ Pan Tilt Zoom 1 4 8 8 sueensssh esse 25 Installing a PTZ driver 25 Preset POSITIONS sesseiirstersectememedrpidyekubuemadup rd Eta we A 4nd a ae ra 25 Guard TOUF 384 amande E X eR CORR Rese ewe gag RA OE 8 26 Advanced aca de Gatacimacag caked iad sucha aA dod Rd d DERE Rod Ra Ro K 26 AppliCBLIOHS a siiis ka eae s kon oR n neo Ro REOR ae ek a RC RO o 28 DElECIOIS RORRHERUCE ORE RONR ER ER ARR RUE RC RU E RUE ORE 29 Camera Tampering amp sinerexrsiikeBntikhekemXesbrd inertie 29 Motion Detection 29 A dio DETECTION uu due nene ui Et desse er nr vu a ORA c 30 EN en mak kee ee enn MEE NN RUM eue 31 Setting Up an Action Rule 32 RECIPI EMCS Wit ES HD TEE 33 Schedules sig secas dead n e meme mes ba ee ROR RA AERE RR brins 33 RECUITCNCES P 33 RECOrdINOS Ae x TEIT 35 RecordingiLiSt iiezsc lexerxeseetilike gu kuehbeRbensterreebs ener hrraa 35 Continuous recording
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9. RISERS SRE Select the video channel or a PTZ preset position to steer the camera view to the saved position See Preset Positions on page 25 Video 2 Video 3 Video 4 uad Stream Up Pan and Tilt bars Use the arrows to pan and tilt the camera view or click on a position on the bar to steer the T camera view to that position L Zoom bar Use the arrows to zoom in and out or click on a position on the bar to zoom to that position Focus bar Use the arrows to focus the camera or click on a position on the bar to set the focus position Using the TIT focus bar will disable the product s autofocus To re enable use the PTZ control panel which is opened by clicking the Ctrl panel button see above TTTTTTTT E S Iris bar Click on a position on the iris bar to change the degree to which the iris is opened This will disable the product s auto iris To re enable use the PTZ control panel which is opened by clicking the Ctrl panel button see above AC E PAN Left E l ii You ur 1 1 Right wn ZOOM wide 3 Tele FOCUS Near 3 Far IRIS Close Open The PTZ controls can be disabled under PTZ gt Advanced gt Controls see Controls on page 27 11 AXIS Q7424 R Media Streams Media Streams The Axis product provides several audio and video stream formats Your requirements and the properties of your network will determine the type you use The Live V
10. To connect press and hold the button for about 3 seconds e Resetting the product to factory default settings See page 47 Power connector 3 pin terminal block for power input 1 0 terminal connector Use in applications for e g motion detection event triggering time lapse recording and alarm notifications In addition to an auxiliary power and a GND pin the I O terminal connector provides the interface to e Digital output For connecting external devices such as relays and LEDs Connected devices can be activated by the VAPIX Application Programming Interface output buttons on the Live View page or by an Action Rule The output will show as active shown under System Options Ports amp Devices if the alarm device is activated e Digital input An alarm input for connecting devices that can toggle between an open and closed circuit for example PIRs door window contacts glass break detectors etc When a signal is received the state changes and the input becomes active shown under System Options gt Ports amp Devices RS 485 RS 422 connector Two 2 pin terminal blocks for RS 485 RS 422 serial interface used to control auxiliary equipment e g PTZ devices LED Indicators Network Green Steady for connection to a 1 GBit s network Flashes for network activity Steady for connection to a 10 100 MBit s network Flashes for network activity Unlit No network connection Status Steady green for normal operati
11. can be for example be used with the Send Images action to upload images from the preset position Available trigger the rule when the storage device is unmounted or removed This can for example be used to send maintenance notifications Full trigger the rule when the storage device is full Under normal operation the oldest recordings will be overwritten to prevent the storage device from becoming full Locked trigger the rule if the storage device is locked write protected Storage read only the file system is broken or the lock switch on the SD card is in locked position System Initializing trigger the rule when the product is being started This can for example be used to send a notification when the product restarts Recurrence trigger the rule periodically see Recurrences on page 33 This can for example be used to upload an image every 5 minutes 31 AXIS 07424 R Events Use Schedule trigger the rule according to the selected schedule see Schedules on page 33 Available actions include e Output Port activate an I O port to control an external device e Play Audio Clip see Audio Clips on page 21 e PTZ Control Preset Position go to a preset position Guard Tour start a guard tour see Guard Tour on page 26 Record Video record video to a selected storage e Send Images send images to a recipient e Send Notifications send a notification message to a re
12. frame rate allowed to each viewer The maximum frame rate can be set to Unlimited or you can limit the frame rate to a value An image or text can be superimposed over the image as overlay See Over ay on page 18 Save your settings before they can take effect H 264 H 264 also known as MPEG 4 Part 10 AVC is a video compression standard that provides high quality video streams at low bit rates An H 264 video stream consists of different types of frames such as I frames and P frames An l frame is a complete image whereas P frames only contain the differences from previous frames The GOV length is the number of frames between two consecutive I frames Increasing the GOV length may save considerably on bandwidth requirements in some cases but may also have an adverse affect on image quality The bit rate can be set as Variable Bit Rate VBR or Constant Bit Rate CBR VBR adjusts the bit rate according to the image complexity using up more bandwidth for increased activity in the image and less for lower image activity CBR allows you to set a fixed Target bit rate that consumes a predictable amount of bandwidth As the bit rate would usually need to increase for increased image activity but in this case cannot frame rate and image quality are affected negatively To partly compensate for this it is possible to prioritize either frame rate or image quality Not setting a priority means that frame rate and image quality are equally affecte
13. guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Canada This Class B digital apparatus complies with Canadian ICES 003 Europe C This digital equipment fulfills the requirements for RF emission according to the Class B limit of EN 55022 This product fulfills the requirements for emissions and immunity according to EN 50121 4 railway applications This product fulfills the requirements for immunity according to EN 61000 6 1 residential commercial and light industry environments This product fulfills the requirements for immunity according to EN 61000 6 2 industrial environments This product fulfills the requirements for immunity according to EN 55024 office and commercial environments Australia New Zealand This digital equipment fulfills the requirements for RF emission according to the Class B limit of AS NZS CISPR 22 Korea 0 JIE 7E S Bg SAEIERISEZ IZ g X SE IAA AE S
14. is the Internet Security on the private network LAN is increased since most routers are pre configured to stop attempts to access the private network LAN from the public network Internet Use NAT traversal when the Axis product is located on an intranet LAN and you wish to make it available from the other WAN side of a NAT router With NAT traversal properly configured all HTTP traffic to an external HTTP port in the NAT router is forwarded to the product NAT traversal is configured under System Options gt Network gt TCP IP gt Advanced e For NAT traversal to work this must be supported by the router The router must also support UPnPTM The router has many different names NAT router Network router Internet Gateway Broadband router Broadband sharing device or Home firewall but the essential purpose of the device is the same Enable Disable When enabled the Axis product attempts to configure port mapping in a NAT router on your network using UPnPTM Note that UPnP must be enabled in the product see System Options gt Network gt UPnP Use manually selected NAT router Select this option to manually select a NAT router and enter the IP address for the router in the field If no router is specified the product automatically searches for NAT routers on your network If more than one router is found the default router is selected Alternative HTTP port Select this option to manually define an exte
15. latest drivers can usually be downloaded from the manufacturer s website Modify the settings for your graphics adapter Refer to the adapter s documentation for more information Reduce the number of applications running on the client computer Limit the number of simultaneous viewers Check with the network administrator that there is enough bandwidth available Check in the AMC Control Panel H 264 tag that video processing is NOT set to Decode only key frames Lower the image resolution See Performance Considerations on page 56 Decrease the GOV length Go to Video amp Audio Video Stream and select the H 264 tab to modify the GOV length Status and Network indicator LEDs are flashing red rapidly Hardware failure Contact your Axis reseller Status indicator LED is flashing red and the product is inaccessible A firmware upgrade has been interrupted or the firmware has otherwise been damaged See Emergency Recovery Procedure on page 48 No images displayed on web page Problems with AXIS Media Control nternet Explorer only Installation of additional ActiveX component restricted or prohibited To enable the updating of video images in Internet Explorer set the browser to allow ActiveX controls Also make sure that AXIS Media Control is installed on your computer Configure the Axis product to use a Java applet for updating video images in Internet Explorer Go to Setup gt Live View Config and s
16. of this window can vary depending on the driver installed Options that can be configured include Driver Specific Settings from Video Source e Mechanical Limits for Moving Video Source e Light Control Video Source e Extended Driver Specific Settings for Video Source For download and installation information about PTZ drivers for your Axis product please visit www axis com techsup 26 AXIS Q7424 R PTZ Pan Tilt Zoom Controls Panel Shortcut Command Buttons can be configured to provide direct access to commands issued via the VAPIX Application Programming Interface The buttons will be displayed in the PTZ control panel which is available in the Live View page through the Ctrl panel button see page 70 Deselect the options under Enable Disable controls to disable the pan tilt zoom focus and iris controls Disabling PTZ controls will not affect preset positions For example if the tilt control is disabled the product can still move to preset positions that require a tilt movement OSD Menu If the PTZ unit supports an internal configuration menu this can be accessed using the On Screen Display OSD Configure the analog camera by opening and navigating through its internal menu in this display 27 AXIS Q7424 R Applications Applications Third party applications can be uploaded to and installed on the Axis product For information about available applications downloads trials and licenses go to www a
17. power or network connection is lost during the upgrade the process fails and the product becomes unresponsive Flashing red Status indicator indicates a failed upgrade To recover the product follow the steps below The serial number is found on the product s label 1 In UNIX Linux type the following from the command line arp s IP address gt serial number temp ping s 408 IP address In Windows type the following from a command DOS prompt this may require that you run the command prompt as an administrator arp s IP address serial number ping 1 408 t IP address gt 2 If the product does not reply in 30 seconds restart it and wait for a reply Press CTRL C to stop Ping 3 Open a browser and type in the product s IP address In the page that appears use the Browse button to select the upgrade file to use Then click Load to restart the upgrade process 4 After the upgrade is complete 1 10 minutes the product automatically restarts and shows a steady green on the Status indicator 5 Reinstall the product referring to the Installation Guide If the emergency recovery procedure does not get the product up and running again contact Axis support at www axis com techsup 48 AXIS Q7424 R Troubleshooting Symptoms Possible Causes and Remedial Actions Problems setting the IP address When using ARP Ping The product is located on a different subnet The IP address is being used by anot
18. see Reset to Factory Default Settings on page 47 UPnP The Axis product includes support for UPnP UPnP is enabled by default and the product is automatically detected by operating systems and clients that support this protocol UPnP can be disabled under System Options gt Network gt UPnP RTP H 264 The RTP port range and multicast settings are configured under System Options gt Network gt RTP The RTP port range defines the range of ports from which the video audio ports are automatically selected For multicast streams only certain IP addresses and port numbers should be used Select Always Multicast Video and or Always Multicast Audio to start multicast streaming without opening an RTSP session Bonjour The Axis product includes support for Bonjour Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support this protocol Bonjour can be disabled under System Options gt Network gt Bonjour Storage SD Card To prevent corruption of recordings the SD card should always be unmounted before it is ejected The Axis product supports SD cards with the following file systems e ext4 recommended due to its resilience against data loss if the card is ejected or if there is abrupt power loss To access data stored on the card from the Windows operating system a third party ext4 driver or application is required e vFAT most SD cards are p
19. select the default stream profile go to Live View Config gt Stream Profile and choose the profile from the drop down list For more information see the online help 9 this page Camera Settings The Video amp Audio gt Camera Settings page provides access to advanced image settings for the Axis product 17 AXIS 07424 R Video and Audio Image Appearance Increasing the Color level increases the color saturation The value 100 gives maximum color saturation The value O gives a black and white image The image Brightness can be adjusted in the range 0 100 where a higher value produces a brighter image The Contrast changes the relative difference between light and dark It can be adjusted using the slidebar Video input e Enter a descriptive name for your video source in the Video source name field e The values in the Offset Adjustments fields affect the horizontal and vertical synchronization for the image This can be used to eliminate any black border surrounding the image High values both negative and positive can put the image out of sync e De interlacing is used to improve video stream image quality from analog devices Select any of the following options from the De interlacing drop down list Select None if de interlacing is not necessary Blending for improved image quality that is not as processor intensive Adaptive Interpolation performs de interlacing of the video stream by applying different filters on th
20. the Axis product is located on a local network behind a firewall and notifications uploads alarms etc need to be send to a destination outside the local network for example the Internet SOCKS is configured under System Options Network SOCKS For more information see the online help O QoS Quality of Service QoS Quality of Service guarantees a certain level of a specified resource to selected traffic on a network A QoS aware network prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use The QoS settings are configured under System Options gt Network gt QoS Using DSCP Differentiated Services Codepoint values the Axis product can mark the following types of traffic live video live audio event alarm traffic and management traffic Live audio DSCP will be equal to live video DSCP if H 264 over RTSP is used SMTP email To send email messages from the Axis product via SMTP Simple Mail Transfer Protocol an SMTP mail server must be set up This is done under System Options gt Network gt SMTP email Enter the host names or IP addresses and port numbers for the primary and secondary mail servers in the fields provided A From email address is also required If the mail server requires authentication check Use authentication to log in to this server and enter the necessary information SNMP The Simple Network Management Protocol SNMP
21. the action is triggered is called an Action Rule Available Action Rule triggers and conditions include Applications use installed applications to trigger the rule see App ications on page 28 Detectors Hardware Audio Detection trigger the rule when audio is detected see Audio Detection on page 30 Motion Detection trigger the rule when motion is detected see Motion Detection on page 29 Tampering trigger the rule when tampering is detected see Camera Tampering on page 29 Video Signal trigger the rule if video signal is lost Network trigger the rule if network connection is lost or restored This can for example be used to start recording to the SD card Input Signal PTZ Storage System Time Digital Input Port trigger the rule when an I O port receives a signal from a connected device see 0 Ports on page 44 Manual Trigger trigger the rule using the Manual Trigger button in the Live View page see Controls on the Live View Page on page 9 This can for example be used to validate actions during product installation and configuration Moving trigger the rule when the camera view moves due to a PTZ operation This can for example be used as an additional condition to prevent an action rule triggered by motion detection to record video while the camera view moves due to a PTZ operation Preset Reached trigger the rule when the camera stops at a preset position This
22. 5 Click Save to save and start the recording 35 AXIS Q7424 R Recordings If a new stream profile is selected while a recording is ongoing the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings 36 AXIS Q7424 R System Options System Options Security Users User access control is enabled by default and can be configured under System Options gt Security gt Users An administrator can set up other users by giving them user names and passwords It is also possible to allow anonymous viewer login which means that anybody may access the Live View page The user list displays authorized users and user groups access levels Viewer Access to the Live View page Operator Access to the Live View page and to all settings except System Options Administrator Unrestricted access to all settings can add modify and remove other users Under HTTP RTSP Password Settings select the type of password to allow You may need to allow unencrypted passwords if there are viewing clients that do not support encryption or if you upgraded the firmware and existing clients support encryption but need to log in again and be configured to use this functionality Under User Settings select the Enable anonymous viewer login
23. HCP server running on IPv4 Select Use the host name to set the host name manually Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product s IP address changes For more information see the online help Q 40 AXIS Q7424 R System Options Link Local IPv4 Address Link Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network The product can have a Link Local IP and a static or DHCP supplied IP address at the same time This function can be disabled under System Options gt Network gt TCP IP gt Advanced HTTP The HTTP port used by the Axis product can be changed under System Options gt Network gt TCP IP gt Advanced In addition to the default setting which is 80 any port in the range 1024 65535 can be used HTTPS The HTTPS port used by the Axis product can be changed under System Options gt Network gt TCP IP gt Advanced In addition to the default setting which is 443 any port in the range 1024 65535 can be used To enable HTTPS go to System Options Security HTTPS For more information see page 37 NAT traversal port mapping for IPv4 A network router allows devices on a private network LAN to share a single connection to the Internet This is done by forwarding network traffic from the private network to the outside that
24. USER MANUAL AXIS Q7424 R About this Document This manual is intended for administrators and users of the AXIS Q7424 R Video Encoder and is applicable to firmware 5 40 and later It includes instructions for using and managing the product on your network Previous experience of networking will be of use when using this product Some knowledge of UNIX or Linux based systems may also be beneficial for developing shell scripts and applications Later version of this document will be posted to the Axis website as required See also the product s online help available via the web based interface Liability Every care has been taken in the preparation of this manual Please inform your local Axis office of any inaccuracies or omissions Axis Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice Axis Communications AB makes no warranty of any kind with regard to the material contained within this document including but not limited to the implied warranties of merchantability and fitness for a particular purpose Axis Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the furnishing performance or use of this material This product is only to be used for its intended purpose Intellectual Property Rights Axis AB has intellectual property rights relating to te
25. a problem should be to check the current firmware version The latest version may contain a correction that fixes your particular problem The current firmware version in the Axis product is displayed in the page Setup Basic Setup and in Setup About Upgrading the Firmware When you upgrade the product with the latest firmware from Axis website the product receives the latest functionality available Always read the upgrade instructions and release notes available with each new release before upgrading the firmware To upgrade follow these instructions 1 Save the firmware file to your computer The latest version of the firmware is available free of charge from Axis website at www axis com techsup 2 Go to Setup gt System Options gt Maintenance in the products web pages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade After starting the upgrade process always wait at least 5 10 minutes before restarting the product even if you suspect the upgrade has failed AXIS Camera Management can be used for multiple upgrades See www axis com for more information Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user Preconfigured and customized settings are saved when the firmware is upgraded providing the features are available in the new firmware although this is not guaranteed by Axis Communications AB Emergency Recovery Procedure If
26. accessing live video from the Axis product 12 AXIS Q7424 R Media Streams The AMC Control Panel can be used to configure various video and audio settings Please see the AXIS Media Control User s Manual for more information The AMC Control Panel is automatically installed on first use after which it can be configured Open the AMC Control Panel from e Windows Control Panel from the Start menu e Alternatively right click the video image in Internet Explorer and click Settings IW AXIS Media Control Video Audio PTZ Recording General Network Streaming Snapshot MPEG 4 AXIS Media Control E Copyright 2004 2011 Axis Communications 4B Version 5 01 Versions Item Version Media Control 5 1 1 0 Audio Component 3 1 0 0 RTP Source Filter 31 1 0 MPEG 2 HTTP Source Filter 1 3 3 MPEG 4 Video Decoder 2 0 4 Motion JPEG Video Decoder 3 0 0 2 0 2 2 0 0 File writer Overlay Mixer Filter 3 0 View License View Users Manual Alternative Methods of Accessing the Video Stream You can also access video and images from the Axis product in the following ways e Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required e Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi e Windows Media Player This requires AXIS Media Con
27. ain try switching it off and on To use a professional microphone requiring 48V phantom power you need an external power supply and a balanced unbalanced converter audio transformer in between Input gain Control the volume dB Full Scale of the audio input If the sound is too low choose a higher dB to amplify the sound If the sound is too high choose a lower dB The Level bar gives a visual representation of the audio signal level in dB relative to the full scale input level e Green the signal is at a good level e Yellow the signal is becoming distorted e Red the signal is distorted Encoding Select digital audio encoding format e AAC requires a license for both encoding and decoding AAC is the least complicated and most widely used codec If achieving the best possible audio quality is a priority AAC is the recommended codec to use An AAC license is included in the Axis product e G711 e G726 Sample rate The number of times per second the sound is sampled A higher sample rate will provide better audio quality but also requires a greater bandwidth Bit rate Set the required bit rate depending on the selected encoding A higher bit rate will give better audio quality A lower bit rate may have latency or delay but will require less bandwidth For more information about these settings please see the online help O Audio Output Configure the audio output settings under Video amp Audio gt Au
28. al assistance please contact your Axis reseller If your questions cannot be answered immediately your reseller will forward your queries through the appropriate channels to ensure a rapid response If you are connected to the Internet you can download user documentation and software updates find answers to resolved problems in the FAQ database Search by product category or phrase report problems to Axis support staff by logging in to your private support area e chat with Axis support staff selected countries only visit Axis Support at www axis com techsup Electromagnetic Compatibility EMC This equipment has been designed and tested to fulfill applicable standards for Radio frequency emission when installed according to the instructions and used in its intended environment Immunity to electrical and electromagnetic phenomena when installed according to the instructions and used in its intended environment USA This equipment has been tested using a shielded network cable STP and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no
29. anced Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server To make manual settings select Use the following DNS server address and specify the following Domain name Enter the domain s to search for the host name used by the Axis product Multiple domains can be separated by semicolons The host name is always the first part of a fully qualified domain name for example myserver is the host name in the fully qualified domain name myserver mycompany com where mycompany com is the domain name Primary Secondary DNS server Enter the IP addresses of the primary and secondary DNS servers The secondary DNS server is optional and will be used if the primary is unavailable NTP Configuration NTP Network Time Protocol is used to synchronize the clock times of devices in a network The NTP settings are configured under System Options Network TCP IP Advanced Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server To make manual settings select Use the following NTP server address and enter the host name or IP address of the NTP server Host Name Configuration The Axis product can be accessed using a host name instead of an IP address The host name is usually the same as the assigned DNS name The host name is configured under System Options Network TCP IP Advanced Select Obtain host name via IPv4 DHCP to use host name provided by the D
30. chnology embodied in the product described in this document In particular and without imitation these intellectual property rights may include one or more of the patents listed at http www axis com patent htm and one or more additional patents or pending patent applications in the US and other countries This product contains licensed third party software See the menu item About in the product s user interface for more information This product contains source code copyright Apple Computer Inc under the terms of Apple Public Source License 2 0 see http www opensource apple com apsl The source code is available from http developer apple com darwin projects bonjour Equipment Modifications This equipment must be installed and used in strict accordance with the instructions given in the user documentation This equipment contains no user serviceable components Unauthorized equipment changes or modifications will invalidate all applicable regulatory certifications and approvals Trademark Acknowledgments Apple Boa Bonjour Ethernet Internet Explorer Linux Microsoft Mozilla Real SMPTE QuickTime UNIX Windows Windows Vista and WWW are registered trademarks of the respective holders Java and all Java based trademarks and logos are trademarks or registered trademarks of Oracle and or its affiliates UPnP is a certification mark of the UPnP Implementers Corporation Support Should you require any technic
31. cipient e Status LED flash the LED indicator This can for example be used to validate triggers such as motion detection during product installation and configuration Setting Up an Action Rule An action rule defines the conditions that must be met for the product to perform an action for example record video or send email notifications If multiple conditions are defined all must be met to trigger the action The following example describes how to set up an action rule to record video to a network share if there is movement in the camera s field of view Set up motion detection and add a network share 1 Go to Detectors Motion Detection and configure a motion detection window see 2 Go to System Options Storage and set up the network share see page 44 Set up the action rule 1 Go to Events Action Rules and click Add 2 Select Enable rule and enter a descriptive name for the rule 3 Select Detectors from the Trigger drop down list 4 Select Motion Detection from the drop down list Select the motion detection window to use 5 Optionally select a Schedule and Additional conditions see below 6 Under Actions select Record Video from the Type drop down list 7 Select a Stream profile and configure the Duration settings as described below 8 Select Network Share from the Storage drop down list To add additional criteria select the Additional conditions option and add additional triggers To prevent an action from be
32. d You must save your settings before they can take effect The current bit rate can be set to appear as text overlay To do this select the Include text check box option under Overlay Settings and enter the modifier b in the field MJPEG Sometimes the image size is large due to low light or complex scenery Adjusting the maximum frame size helps to control the bandwidth and storage used by the Motion JPEG video stream in these situations Setting the frame size to the Default setting provides consistently good image quality at the expense of increased bandwidth and storage usage in low light Limiting the frame size optimizes bandwidth and storage usage but may give poor image quality To prevent increased bandwidth and storage usage the maximum frame size should be set to an optimal value Quad stream A Quad view displays images from all four channels on a single screen where the images from each camera take up a quarter of the display area It is possible to define settings for the video stream in quad view Stream Profiles There are four pre programmed stream profiles available for quick set up The settings for these can be adjusted New customized profiles can also be created Each profile has a descriptive name indicating its purpose e The stream profiles can be accessed from the Stream profile drop down list in the Live View page To add copy modify and remove stream profiles go to Video amp Audio Stream Profiles To
33. d sprayed or severely defocused To send an alarm for example an email an action rule must be set up To configure tampering 1 Go to Detectors Camera Tampering 2 Setthe Minimum duration that is the time that must elapse before an alarm is generated This can help prevent false alarms for known conditions that affect the image 3 Select Alarm for dark images if an alarm should be generated if lights are dimmed or turned off or if the lens is sprayed covered or rendered severely out of focus 4 Click Save To configure the product to send an alarm when tampering occurs 1 Go to Events Action Rules 2 Click Add to set up a new action rule 3 Enter a Name for the action rule 4 Under Condition select Detectors from the Trigger list 5 Select Tampering from the list of detectors 6 Select the video channel 7 Optionally select a schedule and set additional conditions 8 Select the action To send an email select Send Notification and select a Recipient from the list of defined recipients The While the rule is active option under Duration cannot be used with camera tampering since camera tampering does not have a duration and once it has been triggered it will not automatically return to its untriggered state For more information on actions rules see Fvents on page 31 Motion Detection Motion detection is used to generate an alarm whenever movement occurs or stops in the view Up to 10 Include and Exclude
34. dio Settings 20 AXIS Q7424 R Video and Audio Output gain Control the volume dB Full Scale of the line audio output If the sound is too low choose a higher dB If the sound is too high choose a lower dB Audio Clips An audio clip is a sound file that can be played either when an event occurs or manually from the Live View page Audio clips can be uploaded to the product or recorded by a microphone connected to the product You can add play download modify and remove audio clips from Video amp Audio Audio Clips For more information see the online hep Audio clips cannot be used if the product s audio functionality is enabled The audio functionality is enabled on the Audio tab under Video amp Audio gt Video Stream 21 AXIS Q7424 R Live View Config Live View Config You can customize the Live View page and alter it to suit your requirements It is possible to define the following features of the Live View page e Stream Profile See page 77 e Default Viewer for Browser See page 23 Viewer Settings See page 23 e Action Buttons These are the buttons described in Controls on the Live View Page on page 9 e User Defined Links See page 23 e Output Buttons See page 23 Basic Setup Live View Layout Q Default Live View Video Video amp Audio Select the default video source for Live View video 1 Video2 Video3 Video 4 Quad Stream Live View Config Layout Str
35. e half duplex mode instead Storage and disk management problems Video cannot be recorded Check that the SD card is not write protected that is read only SD card cannot be mounted Reformat the SD card and then click Mount 52 Video Encoder AXIS Q7424 R 4 channels Video Video H 264 MPEG 4 Part 10 AVC Baseline Profile BP and Main Profile MP compression Motion JPEG Resolutions 176 x 120 to 720 x 576 176 x 120 to 1536 x 1152 for quad view Frame rate H 264 30 25 NTSC PAL fps 15 fps in quad view in full resolution Frame rate 30 25 NTSC PAL fps Motion JPEG 15 fps in quad view in full resolution Video streaming Multi stream H 264 and Motion JPEG One H 264 and one JPEG stream on each channel 8 streams in total in full framerate individually configured streams in max resolution at 30 25 fps more streams if identical or limited in frame rate resolution Controllable frame rate and bandwidth VBR CBR H 264 Pan Tilt Zoom Wide range of analog PTZ cameras supported drivers available for download at www axis com 100 presets camera guard tour PTZ control queue Supports Windows compatible joysticks Image settings Compression color brightness contrast Rotation 90 180 270 Aspect ratio correction Mirroring of images Text and image overlay Privacy mask Enhanced deinterlace filter Video termination Anti aliasing Temporal noise filtering Audio AAC LC 8 16 kHz G 711 PCM 8 kHz G 726 ADPCM 8 kHz compression Co
36. e image This may give a better result than Motion Adaptive Interpolation in rare cases Motion Adaptive Interpolation performs de interlacing of the video stream by applying different filters depending on the motion in different parts of the image This will in most cases result in the best image quality e Antialiasing will minimize distortion known as aliasing which happens when a high resolution image is represented at a lower resolution e For each video input 75 Ohm video termination can be enabled disabled via the product s web page at Video amp Audio gt Video Input Video termination These terminations are enabled on factory default In cases where the product is to be connected in parallel with other equipment for optimum video quality it is recommended that termination be enabled for only the last device in the video signal chain Image Settings Noise reduction Set to On to enable noise reduction Noise reduction may increase the amount of motion blur Privacy Mask A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area Privacy masks cannot be bypassed via the VAPIX Application Programming Interface API The Privacy Mask List Video amp Audio Privacy Mask shows all the masks that are currently configured in the Axis product and indicates if they are enabled You can add a new mask re size the mask with the mouse choose a color for the mask and give the mask a name
37. e settings are configured under System Options gt Network gt TCP IP gt Basic One click enabled Press the product s control button see Hardware Overview on page 5 to connect to an AVHS service over the Internet Once registered Always will be enabled and the Axis product stays connected to the AVHS service If the product is not registered within 24 hours from when the button is pressed the product will disconnect from the AVHS service Always The Axis product will constantly attempt to connect to the AVHS service over the Internet Once registered the product will stay connected to the service This option can be used when the product is already installed and it is not convenient to use the one click installation AXIS Internet Dynamic DNS Service AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product For more information see www axiscam net To register the Axis product with AXIS Internet Dynamic DNS Service go to System Options gt Network gt TCP IP gt Basic Under Services click the AXIS Internet Dynamic DNS Service Settings button requires access to the Internet The domain name currently registered at AXIS Internet Dynamic DNS service for the product can at any time be removed Advanced TCP IP Settings DNS Configuration DNS Domain Name Service provides the translation of host names to IP addresses The DNS settings are configured under System Options gt Network gt TCP IP gt Adv
38. eam Profile Stream profile Motion JPEG v gt PTZ V Show stream profile selection Detectors Default Viewer Applications Windows Internet Explorer AMC ActiveX Other Brovsers Server push v dmm Note QuickTime is only used with H 264 Motion JPEG will be shown with AMC in Windows Internet Explorer and with server push in other brovsers Recordings vi Settings I System Options Show viewer toolbar 7 5 A About iV Enable H 264 decoder installation V Show crosshair in PTZ joystick mode Use PTZ joystick mode as default V Enable recording button Not applicable to AMC ActiveX Action Buttons Show manual trigger button for Video 1 Show manual trigger button for Video 2 Show manual trigger button for Video 3 ET Show manual trigger button for Video 4 ET Show manual trigger button for Quad Stream Show snapshot button ET Show audio clip section User Defined Links E show custom link 1 Use as cgilink weblink Name Custom link 1 URL http E show custom link 2 Use as cgilink web link Name Custom link 2 URL http 71 show custom link 3 Use as cgilink web link Name Custom link 3 URL http ET show custom link 4 Useas cgilink web link Name Custom link 4 URL http Output Buttons No outputs are specified Default live view video Select the default video source to be displayed in the Live View page from Setup Live V
39. efox can sometimes Lower the image resolution freeze on a slow computer Problems uploading files Limited space There is only limited space available for the upload of your own files Delete existing files to free up space Motion Detection triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image This means that if there are sudden changes in the lighting motion detection may trigger mistakenly Lower the sensitivity setting to avoid problems with luminance No audio Incorrect setup Check the sound card in the computer Ensure that mute is not selected and that the volume settings are correct No audio or very poor audio Check that Enable audio support is selected under Setup gt System Options gt Security gt Audio quality Support Check that the correct Audio Input source is selected under Setup Video amp Audio Audio Settings Poor audio quality CPU overloaded Reduce the number of listeners and viewers Decrease image resolution and compression Unsynchronized audio and Synchronize the product s date and time settings with an NTP server Go to Setup System video Options Date amp Time 51 AXIS Q7424 R Troubleshooting Distorted audio Check that the correct Audio Input source is selected under Setup gt Video amp Audio gt Audio Settings Feedback loops Feedback loops might appear in full duplex mode Try moving the microphone or the speaker or us
40. elect Java applet under Default viewer Video and image problems general Image too dark or too light Missing images in uploads Check the video stream and camera settings under Setup gt Video amp Audio gt Video Stream and Setup gt Video amp Audio gt Camera Settings This can occur when trying to use a larger image buffer than is actually available Try lowering the frame rate or the upload period 50 AXIS Q7424 R Troubleshooting Slow image update Configuring pre buffers motion detection high resolution images or high frame rates will affect the performance of the Axis product Poor performance Poor performance may be caused by heavy network traffic multiple users accessing the product low performance clients use of features such as motion detection event handling or uploaded applications Poor quality snapshot images Screen incorrectly Configure your screen to show at least 65000 colors that is at least 16 bits Using only 16 or 256 configured on your computer colors will produce dithering artifacts in the image Overlay image is not displayed Incorrect size or location of The overlay image may have been positioned incorrectly or may be too large See Overlay Image overlay image Settings in the online help for more information Privacy mask is not displayed Incorrect size or location of The privacy mask may have been positioned incorrectly or may be too large privacy mask Browser freezes Fir
41. equire technical assistance See also 7roubleshooting on page 48 System Overview To get an overview of the Axis product s status and settings go to System Options Support System Overview Information that can be found here includes firmware version IP address network and security settings event settings image settings and recent log items Many of the captions are links to the proper Setup page Logs amp Reports The System Options gt Support gt Logs amp Reports page generates logs and reports useful for system analysis and troubleshooting If contacting Axis Support please provide a valid Server Report with your query System Log Provides information about system events Access Log Lists all failed attempts to access the product The Access Log can also be configured to list all connections to the product see below Server Report Provides information about the product status in a pop up window The Access Log is automatically included in the Server Report You can view or download the server report Downloading the server report creates a zip file that contains a complete server report text file in UTF 8 format Select the Include snapshot with default image settings option to include a snapshot of the product s Live View that also shows the settings specified under Video Stream gt Image gt Image Appearance The server report zip file should always be included when contacting support Parameter List Shows
42. er a DNS server must be configured See DNS Configuration on page 40 e Set manually allows you to manually set date and time If using an NTP server select your Time zone from the drop down list If required check Automatically adjust for daylight saving time changes The Date amp Time Format Used in Images is the date and time format displayed as a text overlay in the video stream Use the predefined formats or see File Naming amp Date Time Formats in the online help i2 for information on how to create custom date and time formats To include date and time in the overlay text go to Video amp Audio and select Include date and Include time Network Basic TCP IP Settings The Axis product supports IP version 4 and IP version 6 Both versions can be enabled simultaneously and at least one version must always be enabled IPv4 Address Configuration By default the Axis product is set to use IPv4 IP version 4 and to obtain the IP address automatically via DHCP The IPv4 settings are configured under System Options gt Network gt TCP IP gt Basic DHCP Dynamic Host Configuration Protocol allows network administrators to centrally manage and automate the assignment of IP addresses DHCP should only be enabled if using dynamic IP address notification or if the DHCP can update a DNS server It is then possible to access the Axis product by name host name If DHCP is enabled and the product cannot be accessed run AXIS IP Utili
43. er but only in one direction at a time You must actively receive sound using the Talk Listen button visible in the Live View page see AX S Media Control viewer toolbar In Push To Talk mode click and hold the button to speak and release it when done In Toggle mode click once to switch between speaking and listening The Talk Listen mode is configured from the Audio tab in the AMC control panel see AXIS Media Control on page 72 Simplex Network Camera speaker only Audio is transmitted from the client to the Axis product and played by the speaker connected to the product To send audio the Talk and Microphone buttons in the AMC toolbar must both be enabled Click either button to stop audio transmission Simplex Network Camera microphone only Audio captured by the microphone connected to the Axis product is transmitted from the product to one or more clients For more information about these settings please see the online help O Audio Input Source Select Microphone for an external microphone or Line for a Line in device e g an audio mixer for multiple microphones or a microphone with a built in amplifier Microphone power The Enable microphone power option provides DC power for an external microphone Microphone power should only be used with microphones that have no battery This setting should not be enabled when using a dynamic or battery powered microphone Microphone power will not harm the microphone if you are uncert
44. era to a specific location Preset positions can be accessed in several ways e By selecting the preset from the Preset positions drop down list in the Live View Page e When setting up action rules See page 31 e When setting up Guard Tour See page 26 To add a preset position 1 Go to PTZ Preset Positions 2 Use the pan tilt and zoom controls to steer the camera view to the desired position 3 Enter a descriptive name in the Current position field 4 If required select Use current position as Home 5 Click Add The camera s position iris and focus settings are saved as a preset position The Home position is readily accessible by clicking the Home button on the Live View page and in the Preset Positions setup window To set a customized home position select Use current position as Home when adding a preset position The user defined home position will have H added for example Entrance H The default Home position called Home will still be available The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of time Enter the length of time in the Return to home when inactive field and click Save Set the time to zero to prevent the product from automatically returning to the Home position To include the preset position name in the overlay text go to Video amp Audio select Include overlay text and enter the modifier P in the field For more informa
45. erver that uses CIFS Common Internet File System and use them for storage of recordings To add a network share 1 Go to System Options Storage 2 Click Network Share 3 Enter the IP address DNS or Bonjour name to the host server in the Host field 4 Enter the name of the share in the Share field 5 If required select The share requires login and enter the user name and password 6 Click Connect To clear all recordings and data from the Axis product s folder on the designated share click Clear under Storage Tools To avoid filling the share it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of days or weeks To stop writing to the share and protect recordings from being removed select Lock under Recording Settings Ports amp Devices 1 0 Ports The Axis product provides four configurable input and output ports for connection of external devices For information on how to connect external devices see Connectors on page 5 The 1 0 ports are configured under System Options gt Ports amp Devices gt 1 0 Ports Select the port direction Input or Output The ports can be given descriptive names and their Normal states can be configured as Open circuit or Grounded circuit 44 AXIS Q7424 R System Options COM Port The video encoder has one RS 485 RS 422 serial port The port supports the following modes e Generic HTTP allows t
46. es a se Create Self Signed Certificate 2 certificate Create self signed certificate Validity Common name 10 92 25 211 363 days 1 9644 The name of the entity to be certified i e the IP address or host name of this Configure Root Password using HTTP User name root Password max 64 characters Confirm password x The password for the pre configured administrator root must be changed before the product can be used If the password for root is lost the product must be reset to the factory default settings by pressing the button located in the product s casing Please see the user documentation for more information ONVIF mil be disabled To enable ONVIF go to Setup gt System Options gt Security gt ONVIF The Live View Page OK Cancel Once the certificate is created this page mil close and you will be able to configure the root password via HTTPS Configure Root Password using HTTPS User name root Password max 64 characters Confirm password OK The password for the pre configured administrator root must be changed before the product can be used If the password for root is lost the product must be reset to the factory default settings by pressing the button located in the product s casing Please see the user documentation for more information ONVIF will be disabled Te enable ONVIF go to Setup gt System Options gt Security gt ONVIF The controls and layout
47. es are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously A multicast cannot however pass a network router unless the router is configured to allow this It is not possible to multicast over the Internet for example Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections AXIS Media Control negotiates with the Axis product to determine the transport protocol to use The order of priority listed in the AMC Control Panel can be changed and the options disabled to suit specific requirements H 264 is licensed technology The Axis product includes one H 264 viewing client license Installing additional unlicensed copies of the client is prohibited To purchase additional licenses contact your Axis reseller MJPEG This format uses standard JPEG still images for the video stream These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion The Motion JPEG stream uses considerable amounts of bandwidth but provides excellent image quality and access to every image contained in the stream The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS Media Control in Internet Explorer in Windows AXIS Media Control AMC AXIS Media Control AMC in Internet Explorer in Windows is the recommended method of
48. fault using the control button see Reset to Factory Default Settings on page 47 To identify the product or test the Status LED click Flash LED under Identify and specify the duration in seconds minutes or hours This can be useful for identifying the product among other products installed in the same location For information about firmware upgrade see Upgrading the Firmware on page 48 45 AXIS Q7424 R System Options Server Maintenance 2 gt Basic Setup Maintain Server gt Video amp Audio Sa Restart Restart the AXIS Q7424 R Video Encoder Live View Config Restore Resets all parameters except the IP parameters to the original factory PE settings Default Resets all parameters to the original factory settings Detectors Upgrade Server Applications Upgrade the AXIS Q7424 R with the latest firmware gt Events Specify the firmware to upgrade to Browse and click Upgrade Note Do not disconnect power to the unit during the upgrade The unit restarts automatically Recordings after the upgrade has completed 1 10 minutes Identify System Options Security Flash LED for 10 seconds v 1 60 Date amp Time Network Storage Ports amp Devices Maintenance Support Advanced About Support Support Overview The System Options gt Support gt Support Overview page provides information on troubleshooting and contact information should you r
49. figure the router settings Problems with the H 264 format No H 264 displayed in the client Check that the relevant H 264 connection methods and correct interface are enabled in the AMC Control Panel streaming tab See AX S Media Control AMC on page 12 In the AMC Control Panel select the H 264 tab and click Set to default H 264 decoder Check that RTSP is enabled under System Options Network TCP IP Advanced 49 AXIS Q7424 R Troubleshooting No multicast H 264 displayed in the client Multicast H 264 only accessible by local clients Poor rendering of H 264 images Color saturation is different in H 264 and Motion JPEG Lower frame rate than expected Why do not get maximum frames per second Image degeneration Check with your network administrator that the multicast addresses used by the Axis product are valid for your network Check with your network administrator to see if there is a firewall preventing viewing Check if your router supports multicasting or if the router settings between the client and the product need to be configured The TTL Time To Live value may need to be increased Color depth set incorrectly on clients Set to 16 bit or 32 bit color If text overlays are blurred or if there are other rendering problems you may need to enable Advanced Video Rendering fromv the Video tab in the AMC Control Panel Ensure that your graphics card is using the latest driver The
50. he video encoder to receive data and send commands via HTTP e Pan Tilt Zoom is used to control a PTZ device The PTZ device requires a driver See nsta ling a PIZ driverfor more information Drivers can be downloaded from www axis com e Generic TCP IPallows the Axis product to receive data and send commands via TCP IP Daisy chain server Allows Daisy chain clients to communicate with the Axis product See also RS 485 RS 422 connector on page 43 Select the desired Port Type from the drop down list For more information on Serial Port Settings and Daisy Chain Port Settings see the online help Port Status The list on the System Options gt Ports amp Devices gt Port Status page shows the status of the product s input and output ports Maintenance The Axis product provides several maintenance functions These are available under System Options Maintenance Click Restart to perform a correct restart if the Axis product is not behaving as expected This will not affect any of the current settings Click Restore to reset most settings to the factory default values The following settings are not affected e the boot protocol DHCP or static e the static IP address e the default router e the subnet mask e the system time e the IEEE 802 1X settings Click Default to reset all settings including the IP address to the factory default values This button should be used with caution The Axis product can also be reset to factory de
51. her device Possible IP address conflict with another device on the same subnet Try the installation again The IP address must be set within two minutes after power has been applied to the product Ensure the Ping length is set to 408 See the Installation Guide for detailed instructions If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets you will not be able to set the IP address Contact your network administrator to obtain an IP address Disconnect the Axis product from the network Run the Ping command in a Command DOS window type ping and the IP address of the product e Ifyou receive Reply from IP address gt bytes 32 time 10 this means that the IP address may already be in use by another device on the network Obtain a new IP address from the network administrator and reinstall the product e Ifyou receive Request timed out this means that the IP address is available for use with the Axis product Check all cabling and reinstall the product The static IP address in the Axis product is used before the DHCP server sets a dynamic address This means that if the same default static IP address is also used by another device there may be problems accessing the product The product cannot be accessed from a browser Cannot log in The IP address has been changed by DHCP Certificate error when using IEEE 802 1X When HTTPS is enab
52. iew Config This could be one of the 4 video streams or Quad stream See Quad stream on page 17 22 AXIS Q7424 R Hye View Contig Default Viewer for Browsers From Live View Config gt Default Viewer select the default method for viewing video images in your browser The product attempts to show the video images in the selected video format and viewer If this is not possible the product overrides the settings and selects the best available combination Windows Internet Explorer Recommended viewer in Internet Explorer H 264 Motion JPEG Java applet A slower imaging alternative to AMC Motion JPEG Requires one of the following installed on the client e JVM J2SE 1 4 2 or higher e JRE J2SE 5 0 or higher Still image Displays still images only Click the Refresh button in your browser to view a new eee E Other browsers Server Push Push Server Push Recommended viewer for Recommended viewer for other browsers Motion JPEG browsers Motion JPEG Java applet A slower imaging alternative to Server Push Motion JPEG only Still image Displays still images only Click the Refresh button in your browser to view a new image For more information please see the online help Q Viewer Settings Options for the viewer are configured under Live View Config Viewer Settings e The Show viewer toolbar option will display the AXIS Media Control AMC or the QuickTime viewer toolbar under the video image in your b
53. iew page in the product provides access to H 264 and Motion JPEG video streams audio streams and to the list of available stream profiles Other applications and clients can access video and audio streams directly without going via the Live View page How to Stream H 264 The video compression standard H 264 makes good use of bandwidth and can provide high quality video streams at less than 1 Mbit s Deciding which combination of protocols and methods to use depends on your viewing requirements and on the properties of your network The available options in AXIS Media Control are Unicast RTP This unicast method RTP over UDP is used for live unicast video especially when it is important to always have an up to date video stream even if some images are dropped Unicasting is used for video on demand transmission so that there is no video traffic RTP Over RISP This unicast method RTP tunneled ONST RTSP on the network until a client connects and s useful as it is relatively simple to configure 2 requests the stream irewalls to allow RTSP traffic Note that there are a maximum of 20 RTP over RTSP over HTTP This unicast method can be used to traverse simultaneous unicast connections firewalls Firewalls are commonly configured to allow the HTTP protocol thus allowing RTP to be tunneled Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some imag
54. ing triggered repeatedly a Wait at least time can be set Enter the time in hours minutes and seconds during which the trigger should be ignored before the action rule can be activated again The recording Duration of some actions can be set to include time immediately before and after the event Select Pre trigger time and or Post trigger time and enter the number of seconds When While the rule is active is enabled and the action is triggered again during the post trigger time the recording time will be extended with another post trigger time period For more information see the online help O 32 AXIS Q7424 R Events Recipients Recipients receive media files and notification messages The following recipients are available Recipient Use with action Email Send Images Send Notification Send Images Send Images Send Notification Network Share Send Images TCP Send Notification To add a recipient 1 Go to Events gt Recipients and click Add 2 Enter a descriptive name 3 Select a recipient Type 4 Enter the information needed for the recipient type 5 Click Test to test the connection to the recipient 6 Click OK Schedules Schedules can be used as action rule triggers or as additional conditions for example to record video if motion is detected outside office hours Use one of the predefined schedules or create a new schedule as described below To create a new schedule 1 Go to Event
55. ings EAPOL version Select the EAPOL version 1 or 2 as used in your network switch EAP identity Enter the user identity maximum 16 characters associated with your certificate Private key password Enter the password maximum 16 characters for the private key Enable IEEE 802 1X Check the box to enable the IEEE 802 1X protocol Audio Support Select Enable audio support to allow clients to retrieve audio streams from the Axis product For information on how to configure audio settings see Aud o Settings on page 19 Deselecting this option will disable audio globally in the Axis product for configured events and profiles with audio as well Date amp Time The Axis product s date and time settings are configured under System Options Date amp Time Current Server Time displays the current date and time 24h clock The time can be displayed in 12h clock in the text overlay see below 38 AXIS Q7424 R System Options To change the date and time settings select the preferred Time mode under New Server Time e Synchronize with computer time sets date and time according to the computer s clock With this option date and time are set once and will not be updated automatically e Synchronize with NTP Server obtains date and time from an NTP server With this option date and time settings are updated continuously For information on NTP settings see V7P Configuration on page 40 If using a host name for the NTP serv
56. ip axis media media 3gp e The Java applet supports simplex audio with G 711 encoding 14 AXIS Q7424 R Setting Up the Product Setting Up the Product The Axis product can be configured by users with administrator or operator rights Click Setup in the top right hand corner of the Live View page e Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help O Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 37 2 TCP IP See page 39 3 Date amp Time See page 38 4 Video Stream See page 76 5 Audio Settings See page 79 The Basic Setup menu can be disabled from System Options gt Security gt Users 15 AXIS Q7424 R Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality You can configure the following Video stream settings See page 76 e Stream profiles See page 77 e Camera settings See page 77 Overlay image See page 78 e Privacy mask See page 78 e Audio settings See page 79 e Audio clips See page 27 Video Stream You can define the following video stream settings from Video amp Audio gt Video Stream e Image See page 76 e H 264 See page 77 e MJPEG See page 77 Video stream can be configured for each channel including quad stream gt
57. l inputs video loss File upload via FTP HTTP and email Notification via email HTTP and TCP PTZ preset External output activation Video and audio recording to edge storage Pre and post alarm video buffering Standalone aluminum casing ARTPEC 4 512 MB RAM 128 MB Flash 8 28 V DC 20 24 V AC Power over Ethernet IEEE 802 3af Class 3 4x analog composite video inputs BNC 1x mono microphone or line input 6Vpp max terminal block 1x mono audio output 2Vpp max at 1kohm terminal block 1x 10BASE T 100BASE TX Ethernet 4x Configurable external inputs outputs terminal block 1x RS 485 422 full duplex terminal block 1x AC DC input terminal block 1x 1 Gbps SFP slot 1x SD SDHC memory card slot card not included 40 to 75 C 40 to 167 F Humidity 10 95 RH non condensing EN 55022 Class B EN 61000 3 2 EN 61000 3 3 EN 55024 EN 61000 6 1 EN 61000 6 2 FCC Part 15 Subpart B Class B ICES 003 Class B VCCI Class B C tick AS NZS CISPR 22 KCC Class B EN 50121 4 EN 50155 vibration and shock category 1 Class B Temperature Class TX Nema TS 2 vibration shock temperature humidity IEC 60068 2 1 IEC 60068 2 2 IEC 60068 2 14 IEC 60068 2 27 IEC 60068 2 30 IEC 60068 2 64 IEC 60068 2 78 CEN TS 45545 2 UL IEC EN 60950 1 Power Supply AXIS T8006A PS12 T8604 Media Converter Switch DIN Rail Clip T91A03 45 x 135 x 167 mm 1 8 x 5 3 x 6 6 54 Technical Specifications Connectors 1
58. le go to System Options gt Advanced gt File Upload Uploaded files are accessed through http ip address gt local lt user gt lt file name gt where user is the selected user group viewer operator or administrator for the uploaded file Plain Config Plain Config is for advanced users with experience of Axis product configuration Most parameters can be set and modified from this page Help is available from the standard help pages To open Plain Config go to System Options Advanced Plain Config Reset to Factory Default Settings This will reset all parameters including the IP address to the factory default settings 1 Disconnect power from the product 2 Press and hold the Control button and reconnect power see Hardware Overview on page 5 3 Keep the Control button pressed for about 15 seconds until the Status indicator flashes amber 4 Release the Control button The process is complete after about 1 minute when the Status indicator turns green The product has been reset to the factory default settings The default IP address is 192 168 0 90 5 Re assign the IP address It is also possible to reset parameters to factory default via the web interface Go to Setup System Options Maintenance 47 AXIS Q7424 R Troubleshooting Troubleshooting Checking the Firmware Firmware is software that determines the functionality of network devices One of your first actions when troubleshooting
59. led ensure that the correct protocol HTTP or HTTPS is used when attempting to log in You may need to manually type http or https in the browser s address field If the password for root is lost the product must be reset to the factory default settings See Reset to Factory Default Settings on page 47 If the product and the client are on the same network run AXIS IP Utility to locate the product Identify the product using its model or serial number Move the Axis product to an isolated network or to one with no DHCP or BOOTP server Set the IP address again using AXIS IP Utility or ARP Ping see the Installation Guide Open the Setup pages and disabled DHCP in the TCP IP settings Return the product to the main network The product now has a fixed IP address that will not change For authentication to work properly the date and time settings in the Axis product should be synchronized with an NTP server See Date amp Time on page 38 The product is accessible locally but not externally Router configuration Firewall protection Default routers required To configure your router to allow incoming data traffic to the Axis product enable the NAT traversal feature which will attempt to automatically configure the router to allow access to the Axis product see WAT traversal port mapping for IPv4 on page 41 The router must support UPnP Check the Internet firewall with your network administrator Check if you need to con
60. n be configured from the Audio tab in the AMC Control panel e Push To Talk mode Click and hold the button to talk send Release the button to listen Toggle mode Click once to switch between talking and listening Simplex Network Camera speaker only mode To send audio the Talk and Microphone buttons must both be enabled Click either button to stop audio transmission PTZ Controls The Live View page also displays Pan Tilt Zoom PTZ controls The administrator can enable disable controls for specified users under System Options Security Users With the PTZ Control Queue enabled the time each user is in control of the PTZ settings is limited Click the buttons to request or release control of the PTZ controls The PTZ Control Queue is set up under PTZ Control Queue 10 AXIS Q7424 R Accessing the Product Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the O mouse pointer O Click the Center mode button and click in the image to center the camera view on that position The center mode button could also be used to zoom in on a specific area Click in the image and drag to draw a rectangle surrounding the area to be magnified To zoom out rotate the mouse wheel Ctrl panel Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls User defined buttons can also appear in the Control panel See Controls on page 27 FRAIS
61. nfigurable bit rate Audio One external microphone or line inputs and one line output input output Network Security Password protection IP address filtering HTTPS encryption IEEE 802 1X network access control digest authentication user access log Supported IPv4 V6 HTTP HTTPS QoS layer 3 DiffServ FTP SMTP Bonjour UPnP protocols SNMPv1 v2c v3 MIB I1 DNS DynDNS NTP RTSP RTP TCP UDP IGMP RTCP ICMP DHCP ARP SOCKS 53 IS 07424 Technical Specifications System Integration General Application Programming Interface Intelligent video Alarm triggers Alarm triggers Alarm actions Casing Processor memory Power Connectors Local storage Operating conditions Approvals Included Installation Guide CD with installation and management tools software and User s accessories Manual 4 Windows decoder user license Optional accessories Dimensions HxWxD Open API for software integration including the ONVIF specification available at www onvif org as well as VAPIX and AXIS Camera Apllication Platform from Axis Communications specifications available at www axis com Support for AXIS Video Hosting System AVHS with One Click Camera connection Video motion detection active tampering alarm audio detection Support for AXIS Camera Apllication Plaform on one channel Intelligent video external inputs video loss Intelligent video external inputs video loss externa
62. o locate the product on the network For more information on how to discover and assign an IP address refer to the Installation Guide 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured for instructions see Set the Root Password on page 8 4 The product s Live View page appears in your browser The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page AXIS Q7424 R Accessing the Product AXIS a AXIS Q7424 R Video Encoder Live View Setup Help Stream profile Video stream or PTZ preset Motion JPEG Video 1 v se Access from the Internet Once connected the Axis product is accessible on your local network LAN To access the product from the Internet you must configure your network router to allow incoming data traffic to the product To do this enable the NAT traversal feature which will attempt to automatically configure the router to allow access to the product This is enabled from Setup System Options Network TCP IP Advanced For more information please see WAT traversal port mapping for IPv4 on page 41 See also AXIS Internet Dynamic DNS Service at www axiscam net For Technical notes on this and other topics vi
63. oE f 2 3 4 5 6 7 8 9 70 71 WN Connectors For technical specifications see page 53 Network connector RJ 45 Ethernet connector Supports Power over Ethernet PoE SFP connector The unit can only use one Network interface either an SFP module or RJ 45 connector SFP module has higher priority than the RJ 45 connector Due to local regulations or the environmental and electrical conditions in which the product is to be used a shielded network cable STP may be appropriate or required Any network cables that are routed in outdoor environments or similar shall be shielded STP and intended for their specific use Make sure that the network switch is properly grounded See Flectromagnetic Compatibility EMC for regulatory requirements Audio terminal connector 4 pin terminal block for audio input and output SD card slot A standard or high capacity SD card not included can be used for local recording with removable storage AXIS Q7424 R Hardware Overview To prevent corruption of recordings the SD card should be unmounted before removal To unmount go to Setup gt System Options gt Storage gt SD Card and click Unmount Control button The control button is used for e Connecting to an AXIS Video Hosting System service See page 40 To connect press and hold the button for about 1 second until the Status LED flashes green e Connecting to AXIS Internet Dynamic DNS Service See page 40
64. of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page The following provides an overview of each available control Controls on the Live View Page Stream profile H 264 Quality Balanced Bandwidth Mobile Output 1 o Output 1 00 Trigger 00 on and off Live View Config Action Buttons The Stream Profile drop down list allows you to select a customized or pre programmed stream profile Stream profiles are configured under Video amp Audio gt Stream Profiles See Stream Profiles on page 17 Click Pulse to activate the output for a defined period of time such as switching on an external light for 20 seconds Click the Active Inactive buttons to manually start and stop a connected device e g switch an external light The Manual Trigger button can trigger an event directly from the Live View page The button is configured under AXIS Q7424 R Accessing the Product Snapshot Click Snapshot to save a snapshot of the video image Right click the video image to save it in JPEG format on your computer This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available Enable this button from Live View Config gt Action Buttons Audio dip The Audio clip drop down list allows you to play an a
65. on Amber Steady during startup and when restoring settings Slow flash for failed upgrade Green Normal operation Flashes green amber during firmware upgrade The Status LED can be configured to flash while an event is active The Status LED can be configured to flash for identifying the unit This can be done under Setup gt System Options gt Maintenance AXIS Q7424 R Accessing the Product Accessing the Product To install the Axis product refer to the Installation Guide supplied with the product The product can be used with most operating systems and browsers The recommended browsers are Internet Explorer with Windows Safari with Macintosh and Firefox with other operating systems See 7echnical Specifications on page 53 To view streaming video in Internet Explorer allow installation of AXIS Media Control AMC when prompted e QuickTime is also supported for viewing H 264 streams and for audio f your computer restricts the use of additional software components the product can be configured to use a Java applet for viewing Motion JPEG Access from a Browser 1 Start a browser Internet Explorer Firefox Safari 2 Enter the IP address or host name of the Axis product in the browser s Location Address field To access the product from a Macintosh computer Mac OS X click on the Bonjour tab and select the product from the drop down list If you do not know the IP address use AXIS IP Utility t
66. on Pin RS 485 RS 422 RX TX A RX For full duplex RS 485 RS 422 RX TX For half duplex RS 485 RS 485 RS 422 RX TX B Ia RS 485 RS 422 TX A TX For full duplex RS 485 RS 422 RS 485 RS 422 TX B Performance Considerations When settings up your system it is important to consider how various settings and situations will affect performance Some factors affect the amount of bandwidth the bit rate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider e High image resolution and or lower compression levels result in images containing more data Bandwidth affected 56 AXIS Q7424 R Technical Specifications e Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected e Simultaneous viewing of different streams resolution compression by different clients Effect on frame rate and bandwidth e Accessing Motion JPEG and H 264 video streams simultaneously Frame rate and bandwidth affected e Heavy usage of event settings affect the product s CPU load Frame rate affected e Heavy network utilization due to poor infrastructure Bandwidth affected e Viewing on poorly performing client computers lowers perceived performance Frame rate affected 57 User Manual Ver M1 11 AXIS Q7424 R Date March 2012 Axis Communications AB 2012 Part
67. op down list under Live View Config Output Buttons 23 AXIS Q7424 R Live View Config Pulse activates the output for a defined period of time The pulse time can be set as short as 1 100 second and as long as 60 seconds e Active Inactive displays two buttons on off The output ports must first be configured under System Options Ports amp Devices gt I O Ports See 0 Ports on page 44 24 AXIS Q7424 R PTZ Pan Tilt Zoom PTZ Pan Tilt Zoom Installing a PTZ driver This Axis product supports several PTZ devices Please see www axis com for a complete list of supported devices and to obtain the correct driver To install a PTZ device you need to install the PTZ driver To install the PTZ driver go to PTZ gt Driver Selection Browse to find the driver e g driver ptz and Upload If the driver was successfully uploaded it appears in the Select driver to use drop down list From this drop down list select the driver to install or remove and click Save Select Activate PTZ to enable PTZ The address of the connected device appears against Device ID Choose the Device type from the drop down list To find which device type to use consult the documentation supplied by the PTZ driver To complete the installation go to System Options Ports amp Devices COM Port see COM Port and verify the settings Preset Positions A preset position is a predefined view that can be used to quickly steer the cam
68. option to allow anonymous users access to the Live View page Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls Deselect the Enable Basic Setup option to hide the Basic Setup menu Basic Setup provides quick access to settings that should be made before using the Axis product ONVIF ONVIF Open Network Video Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communication Use the user name and password with all ONVIF communication with the product For more information see www onvif org IP Address Filter IP address filtering is enabled on the System Options Security IP Address Filter page Once enabled the listed IP address are allowed or denied access to the Axis product Select Allow or Deny from the list and click Apply to enable IP address filtering The administrator can add up to 256 IP address entries to the list a single entry can contain multiple IP addresses HTTPS The Axis product supports encrypted browsing using HTTPS This is configured on the System Options Security HTTPS page A self signed certificate can be used until a Certificate Autho
69. re formatted with vFAT when purchased If required the SD card can be re formatted to the desired file system To format the SD card 1 Insert the SD card in the SD card slot 2 Go to System Options Storage and click SD Card 43 AXIS Q7424 R System Options 3 Click Format and select the desired file system During formatting any previous data stored on the disk will be lost Mounting is done automatically when the card is inserted or when the product is started manual mount is only required if the card has been unmounted and not ejected and re inserted To unmount the SD card 1 Go to System Options Storage and click SD Card 2 Click Unmount 3 The card can now be ejected The SD card is managed on the System Options Storage page Click SD Card to open Storage Management If the card s status shows as failed click Check disk to see if the problem can be found and then try Repair This option is only available for SD cards with ext4 For SD cards with vFAT use a card reader or computer to troubleshoot the card To avoid filling the card it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of days or weeks To stop writing to the card and protect recordings from being removed select Lock under Recording Settings Network Share Network share allows you to add network storage such as a NAS Network Attached Storage or any s
70. rity issued certificate has been obtained Click Create self signed certificate to install a self signed certificate Although self signed certificates are free and offer some protection true security is only implemented after the installation of a signed certificate issued by a Certificate Authority To obtain a signed certificate from an issuing Certificate Authority click Create Certificate Request When the signed certificate is returned click Install signed certificate to import the certificate The properties of any certificate request currently resident in the product or installed can be viewed by clicking Properties To enable HTTPS in the Axis product the HTTPS Connection Policy must be set for each user group For more information see the online helpQ 37 AXIS Q7424 R System Options IEEE 802 1X IEEE 802 1X is a standard for port based Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1X devices must authenticate themselves The authentication is performed by a third party entity called an authentication server typically a RADIUS server examples of which are FreeRADIUS and Microsoft Internet Authentication Service In Axis implementation the network device and the authentication server authenticate themselves with the help of digital certificates using EAP TLS E
71. rnal HTTP port Enter the port number in the field If no port is entered here a port number is automatically selected when NAT traversal is enabled e An alternative HTTP port can be used or be active even if NAT traversal is disabled This is useful if your NAT router does not support UPnP and you need to manually configure port forwarding in the NAT router f you attempt to manually enter a port that is already in use another available port is automatically selected When the port is selected automatically it is displayed in this field To change this enter a new port number and click Save FTP The FTP server running in the Axis product enables upload of new firmware user applications etc The FTP server can be disabled under System Options gt Network gt TCP IP gt Advanced 41 AXIS Q7424 R System Options This FTP server has nothing to do with the product s ability to transfer images via FTP to other locations and servers RTSP The RTSP server running in the Axis product allows a connecting client to start an H 264 stream The RTSP port number can be changed under System Options gt Network gt TCP IP gt Advanced The default port is 554 H 264 video streams will not be available if the RTSP server is disabled SOCKS SOCKS is a networking proxy protocol The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server This functionality is useful if
72. rowser e H 264 decoder installation The administrator can disable installation of the H 264 decoder included with AXIS Media Control This is used to prevent installation of unlicensed copies Further decoder licenses can be purchased from your Axis reseller Select Show crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick mode e Select Use PTZ joystick mode as default to enable joystick mode The mode can be changed temporarily from the PTZ control panel You can enable recording from the Live View page The recordings are saved to the location specified in the AMC Control Panel See AX S Media Control AMC on page 12 User Defined Links To display user defined links in the Live View page select the Show custom link option give the link a name and then enter the URL to link to When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to the product or they can link to a web page Custom links defined as cgi links will run the script in the background in a hidden frame Defining the link as a web link will open the link in a new window Output Buttons An output on the Axis product can be controlled directly from the Live View page by enabling the display of output buttons To display the output buttons in the Live View page select the type of control to use for the port from the dr
73. s List 2 Use the filter to narrow the list of recordings Enter the desired filter criteria and click Filter Some filters may take a long time to complete 3 Select the recording 4 Click Play to play the recording or click Download to download the recording Multiple recordings can be downloaded at the same time Select the recordings and click Download The downloaded file is a zip file containing a minimum of three files of which the Matroska mkv files are the actual recordings The recordings are time stamped with the date and time they were downloaded that is not the date the recordings were made To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded from www axis com techsup software For detailed recording and video information select a recording and click Properties To remove a recording select the recording and click Remove Continuous recording The Axis product can be configured to continuously save video to a storage device See Storage on page 43 for more information about storage devices To prevent the disk from becoming full it is recommended to configure the disk to automatically remove old recordings To start a continuous recording follow these steps 1 Go to Recordings Continuous 2 Select Enabled 3 Select type of storage device from the Disk list 4 Select a Stream profile to use for continuous recordings
74. s gt Schedules and click Add 2 Enter a descriptive name and the information needed for a daily weekly monthly or yearly schedule 3 Click OK To use the schedule in an Action Rule select the schedule from the Schedule drop down list in the Action Rule Setup page Recurrences Recurrences are used to trigger Action Rules repeatedly for example every 5 minutes or every hour To set up a recurrence 1 Go to Events Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an Action Rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop down list 33 AXIS Q7424 R Events To modify or remove recurrences select the recurrence in the Recurrences List and click Modify or Remove 34 AXIS Q7424 R Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule To start a continuous recording see page 35 To set up action rules see page 32 To access recordings see Recording List on page 35 To configure camera controlled storage see Storage on page 43 Recording List Recorded videos are listed on the Recordings gt List page The list shows each recording s start date and time duration and the event that triggered the recording To play or download a recording follow these steps 1 Go to Recording
75. se AS SHS tH 2E KRAAN ASE T WSC Japan CORB 272B S MRETS CORES RE METERS SCLCRAMELTURTH cOREN DD APTLEVAY RABI MBL CEMENde Riek mSEs amp is dccZ Usd BIRBUBHEC O TEL URMWRUELTREUW AXIS Q7424 R Table of Contents Hardware Overview sn dise de Seat tasee dise ER EERE 5 COnnectors sis up de ni trapana id vundesens te dead Re Bee eS 5 LED IndicatolS uas ec ebook rk ere ms Rage et cea e eed os 6 Accessing the Product sect ccins cee awe sew ne n RE en E RS 7 Access from Browser isses dau nude manu Roe ep Lene ES 7 Access from the Internet 8 Set the Root Password 42 cese seed etr on ere e ed ea d 8 The Live View Page isses Re Rx RR AR Rex he oe eee eR ER Ys 9 Media Streams 25 5222 itse earum sn wSREE ERR REUS SUMAS Enn itae 12 How to Stream H 264 ieies acies a eec dut emma rend eredi edd 12 MJPEG a 12 AXIS Media Control AMC 12 Alternative Methods of Accessing the Video Stream 13 Accessing Audio Streams 14 Setting Up the Product 22322244 15 Basic Setup sagan eei beta pe E eR UE CREER KR DAR pe RR UR RR 15 Video and AUDIO se sssemcassereucssenssenaseesenesh cennse 16 Video Stream sapepake nants abaa ba a aa a bane Boos tee Ree EEE Rees 16 Quad stream uus kk at REOR Dawe een E RR Peewee ea ee eS 17 Stream Profiles dlieviiiau eed bade dena eed ake das Ra
76. sit the Axis Support web at www axis com techsup Set the Root Password To gain access to the Axis product you must set the password for the default administrator user root This is done in the Configure Root Password dialog which appears when the product is accessed for the first time To prevent network eavesdropping the root password can be set via an encrypted HTTPS connection which requires an HTTPS certificate HTTPS Hypertext Transfer Protocol over SSL is a protocol used to encrypt traffic between web browsers and servers The HTTPS certificate ensures encrypted exchange of information To set the password via a standard HTTP connection enter it directly in the first dialog To set the password via an encrypted HTTPS connection follow these steps 1 Click Create self signed certificate 2 Provide the requested information and click OK The certificate is created and the password can now be set securely All traffic to and from the product is encrypted from this point on 3 Enter a password and then re enter to confirm the spelling Click OK The password has now been configured AXIS Q7424 R Accessing the Product The default administrator user name root is permanent and cannot be deleted e f the password for root is lost the product must be reset to the factory default settings See Reset to Factory Default Settings on page 47 Create Certificate Secure configuration of the root password vie HTTPS requir
77. stream Overlay Image An overlay image is a static image superimposed over the video stream The image for example company logo is used to provide extra information or to mask a part of the image To use an overlay image the image must first be uploaded to the Axis product 1 Go to Video amp Audio gt Overlay Image 2 Click Browse and browse to the file 3 Click Upload 4 Select the image to use from the Use overlay image list 5 Click Save To display the overlay image 1 Go to Video amp Audio Video Stream and select the Image tab 2 Under Overlay Settings select Include overlay image at the coordinates and enter the X and Y coordinates 3 Click Save For information about supported image formats see the online help O Audio Settings The audio functionality for each video stream is enabled under Video amp Audio gt Video Stream gt Audio Select the desired audio channel from the drop down list Audio Channels Select the type of audio transmission from the Audio mode drop down list Video amp Audio gt Audio Settings The different types are Full duplex Simultaneous two way audio allowing you to transmit and receive audio talk and listen at the same time There is no echo cancellation if feedback loops appear try moving the microphone or the speaker 19 AXIS 07424 R Video and Audio Half duplex Audio can be transmitted in both directions between the Axis product and the client comput
78. the product s parameters and their current settings This may prove useful when troubleshooting or when contacting Axis Support Connection List Lists all clients that are currently accessing media streams Crash Report Generates an archive with debugging information The report takes several minutes to generate 46 AXIS Q7424 R System Options The log levels for the System Log and the Access Log are set under System Options gt Support gt Logs amp Reports gt Configuration The Access Log can be configured to list all connections to the product select Critical Warnings amp Info If required a different log level can be used when sending emails Advanced Scripting Scripting allows experienced users to customize and use their own scripts Improper use may cause unexpected behavior and loss of contact with the Axis product Axis strongly recommends that you do not use this function unless you understand the consequences Axis Support does not provide assistance for problems with customized scripts To open the Script Editor go to System Options Advanced Scripting It is recommended to create a backup file before customizing the scripts If a script causes problems reset the product to its factory default settings see page 47 For more information see www axis com developer File Upload Files for example web pages and images can be uploaded to the Axis product and used as custom settings To upload a fi
79. tion about modifiers see File Naming amp Date Time Formats in the online help Q 25 AXIS Q7424 R PTZ Pan Tilt Zoom Preset Positions Video 1 o Preset Position Setup Currant position Basic Setup Video amp Audio Live View Config Piz Use current t poston as noma Video 1 Preset Positions Ade rd Tour ed v Avadable posibons D r Selection Detectors Applications Events Recordings Tunes Men FES Seen System Options 5 Q About PAN tek ZOOM wide FOCUS Near IRIS Clase AAAs g Guard Tour A guard tour displays the video stream from different preset positions one by one in a predetermined order or at random and for configurable time periods The enabled guard tour will keep running after the user has logged off or closed the browser To add a guard tour 1 Go to PTZ gt Guard Tour and click Add 2 Enter a descriptive name 3 Specify the pause length between runs 4 Select an available preset position and click Apply 5 Specify the Move speed 6 Specify the View Time in seconds or minutes 7 Specify the View order or select the Random view order check box option 8 Click Save To modify or remove guard tours go to PTZ Guard Tour select the guard tour in the Guard Tour List and click Modify Remove For more information see the online help Q Advanced Device Settings The Device Settings window displays driver specific settings The appearance
80. trol and the H 264 decoder to be installed The following paths can be used Unicast via RTP axrtpu ip axis media media amp Unicast via RTSP axrtsp ip axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp Multicast axrtpm ip axis media media amp e QuickTime The following paths can be used rtsp lt ip gt axis media media amp rtsp ip axis media media 3gp 13 AXIS Q7424 R Media Streams lt ip gt IP addess The Axis product supports QuickTime 6 5 1 and later QuickTime adds latency to the video stream t may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this Accessing Audio Streams The Live View page provides access to audio through AXIS Media Control in addition audio can be accessed in the following ways e VAPIX Application Programming Interface API For more information visit www axis com developer e Windows Media Player supports simplex audio The following paths can be used Unicast via RIP axrtpu ip axis media media amp Unicast via RISP axrtsp ip axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp Multicast axrtpm ip axis media media amp e QuickTime M supports G 711 and AAC audio encoding The following paths can be used rtsp ip axis media media amp rtsp
81. ty to search the network for connected Axis products or reset the product to the factory default settings see page 47 and then perform the installation again To use a static IP address check Use the following IP address and specify the IP address subnet mask and default router IPv6 Address Configuration If IPv6 IP version 6 is enabled the Axis product will receive an IP address according to the configuration in the network router To enable IPv6 go to System Options gt Network gt TCP IP gt Basic Other settings for IPv6 should be configured in the network router ARP Ping The IP address can be set using ARP and Ping For instructions see the product s Installation Guide ARP Ping is enabled by default To disable uncheck the box under System Options gt Network gt TCP IP gt Basic The ARP Ping service is automatically disabled two minutes after the product is started or as soon as an IP address is set To reset the IP address the product must be restarted to activate ARP Ping for an additional two minutes Pinging the product is still possible when this service is disabled 39 AXIS Q7424 R System Options AXIS Video Hosting System AVHS AVHS used in conjunction with an AVHS service provides easy and secure Internet access to live and recorded video accessible from any location For more information and help to find a local AVHS Service Provider go to www axis com hosting AVHS is enabled by default Th
82. udio clip from the Live View page Select the audio clip and click the Play button AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only See AX S Media Control AMC on page 12 for more information The toolbar displays the following buttons Q The Play button connects to the Axis product and starts playing a media stream Q The Stop button stops the media stream The Snapshot button takes a snapshot of the video image The location where the image is saved can be specified Q in the AMC Control Panel Click the View Full Screen button and the video image will fill the entire screen Press ESC Escape on the computer keyboard to cancel full screen view The Record button is used to record the current video stream The location where the recording is saved can be specified Q in the AMC Control Panel AMC Audio Controls AMC audio buttons control the speakers and microphone connected to the client computer The buttons are only visible when audio is enabled Q Speaker button Click to turn the speakers on or off Microphone button Click to mute or unmute the microphone In Simplex Network Camera speaker only mode Q click this button to stop sending audio to the product Use the slider to control the volume of the speakers and the microphone HalF duplex mode Q Q The Talk Listen button is used to switch between sending and receiving audio The button ca
83. xis com applications To upload an application go to Applications gt Overview click Browse to locate the file and then click Upload Package Click on the uploaded application s name to open the menu options Settings License and About For configuration instructions please refer to the documentation provided with the application Most applications need a license to run To install the license select the License menu option If the product is connected to the Internet Automatic Installation appears in the web page If the product is not connected to the Internet go to www axis com applications to acquire a License key You will need a license code and the product s serial number found on the label and under System Options Support System Overview to receive a license key Installed Applications lists installed applications with information about the version and the vendor the status of the application running or not running and information about the license Use the Start and Stop buttons to start and stop the application To generate a log file for the application select the application and click Log It is recommended to run one application at a time Avoid running applications when motion detection is active Applications are only supported on channel 1 28 AXIS Q7424 R Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned or when the lens is covere
84. xtensible Authentication Protocol Transport Layer Security The certificates are provided by an Certification Authority CA You need e a CA certificate to validate the identity of the authentication server e aCA signed client certificate and a private key to authenticate the network device To allow the network device to access a network protected by IEEE 802 1X 1 Obtain a CA certificate a client certificate and a client private key contact your network administrator 2 Go to Setup gt System Options gt Security gt IEEE 802 1X and upload the CA certificate the client certificate and the client private key 3 Under Settings select the EAPOL version provide your EAP identity and private key password 4 Check the box to enable IEEE 802 1X and click Save Certificates CA Certificate The CA certificate is used to validate the identity of the authentication server Enter the path to the certificate directly or locate the file using the Browse button Then click Upload To remove a certificate click Remove Client certificate The client certificate and private key are used to authenticate the network device They can be Client private key uploaded as separate files or in one combined file e g a PFX file or a PEM file Use the Client private key field if uploading one combined file For each file enter the path to the file or locate the file using the Browse button Then click Upload To remove a file click Remove Sett

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