CRU RAX212-QR
Contents
1. Rill RAX sg Tt pa e BAY RAX QR USER MANUAL Covers models RAX210 QR RAX211 QR RAX212 QR RAX215 QR and 219 QR Revised August 1 2011 Features e Multiple connection options for wide compatibility e Hardware RAID 1 protects against data loss due to drive failure by mirroring the drives in real time e Variety of bay types available TrayFree models RAX210 allow easy insertion and removal of hard drives Models with removable carriers RAX211 RAX212 RAX215 enclose and protect hard drives when removed from the RAX e Specially designed drive and carrier interfaces are built to withstand thousands of insertions e LED indicators for Power Access System and RAID e Superior cooling with dual 40mm exhaust fans e Rugged all metal construction for superior durability User Manual for RAX QR A9 210 0009 REV 1 0 CRU Table of Contents 1 Pre Installation Steps 1 1 RAX QR Accessories 1 2 Identifying Parts 1 3 Consider your RAID Configuration 2 Hardware Setup 2 1 Installing Hard Drives 2 2 Tips for Rack Mounting RAX QR 2 3 Connecting and Powering RAX QR 3 LED Behavior 4 LCD Screens 5 Setting up the RAID 5 1 Creating a New RAID 5 2 Changing the RAID Type 6 Adding a New Disk 6 1 RAID 1 6 2 RAID 0 6 3 Single Disk Mode 7 Buzzer and Temperature Configuration 8 Encryption Information 9 Usage with Mac and Windows Operating Systems 9 1 Usage with Macintosh Com2. host drivers supports large volumes this product is compatible with drives larger than 2 2TB For additional information please visit www cru dataport com User Manual for RAX QR A9 210 0009 REV 1 0 CRU 11 Technical Specifications Product name eSATA Dual FireWire 800 IEEE 1394b Dual FireWire 400 IEEE 1394 a if converter cables are used Host Connections USB J Drive Types Supported 3 5 inch SATA Serial ATA hard drives Encryption RAX212 model only Full disk hardware encryption AES 128 or 256 Power LED Yes one per drive Windows XP Vista Windows 7 Operating System Requirements Mac OS X Linux distributions that support the connection type used i Input 100 240VAC Power Supply Output 220 Watts Cooling Fan Dual 40mm exhaust fans External Material Electro galvanized cold rolled steel l EMI Standard FCC Part 15 Class A CE Compliance EMC Standard EN55022 EN55024 Unit Weight 15 pounds sey 17 pounds without drives shipping Weight 23 pounds with drives Dimensions 429mm W x 413mm D x 44mm H We don t want anything to go wrong with your CRU Dataport product But if it does Technical Support is standing by and ready to help Contact Technical Support through cru dataport com support or call RAX and TrayFree are trademarks of CRU Acquisitions Group LLC Other marks are the property of their respective owners 2010 CRU Acquisitions Group LLC All rights reserved Lim
3. Healthy System Boot Page File Act Disk 1 Basic Blah blah blah F 3725 93 GB 3725 93 GB NTFS Online Healthy Primary Partition Device i p ii re Drive roperties unknown i a p soye Properties OX 0 Not Initialized Unallocated B Ox 3cp ROM0 MN fea 9 2 3 Mounting and ejecting volumes lf the hard drives attached to RAX are already formatted you can begin using the volume right away When the unit is properly connected and turned on a window may open to allow you access to the volume If no window appears you can find the volume by double clicking My Computer Eject the RAX before powering it down by single clicking the green arrow icon on the task bar then selecting Safely remove Windows will indicate when it is safe to disconnect RAX Disconnecting the unit without first ejecting it can result in data loss 7 o Goby 1 02 PM 9 2 4 Creating a Boot Drive Some PC motherboards support booting from an external device To activate this feature you will need to adjust the motherboard s BIOS settings Check with your motherboard s manufacturer or owner s manual for details User Manual for RAX QR A9 210 0009 REV 1 0 CRU 10 Frequently Asked Questions FAQ Q Why won t the computer let me eject or unmount my drive A There may be a software application running in the background with an active link to the drive sometimes you may see a message such as The disk is
4. a disk failure or removal for a RAID 1 the RAID will continue to function in a degraded state Add a new disk to RAX QR to rebuild the RAID After the new drive has been detected RAX QR will ask to add a new disk Press the Enter button to select Yes to Mode RAID 1 add the disk The disk will be added to the RAID and the RAID will begin to rebuild The LCD screen will display the percent complete for the rebuild Rebuild times vary a 1TB hard drive takes just over 3 hours to rebuild You can toggle to the approximate time remaining by pressing Enter on the front panel 6 2 RAID 0 Never remove a drive from a RAID 0 as this will cause the loss of all data In the event of a disk failure for a RAID 0 the RAID will be destroyed Add a drive and then press the Up button to create a new RAID Follow the display prompts to build a new array 6 3 Single Disk Mode In the event of a drive failure in Single Disk mode all data will be lost Single Disk mode allows usage of a single hard drive If a second drive is added later it cannot be combined with the first disk nor will it provide the option of two individual disks to be seen by the host computer It will allow the option of creating a new RAID using both disks though this will destroy any data on both disks User Manual for RAX QR A9 210 0009 REV 1 0 CRU 7 Buzzer and Temperature Configuration If you would like to set a password for security enable or disable audible alarms or
5. any of these three situations occur 7 5 RAID Warning Buzzer This buzzer will sound when RAX QR is in degraded RAID mode a drive has failed and is in need of rebuild or the RAID is rebuilding The RAID LED will glow amber if this occurs 7 6 RAID Alarm Buzzer Configurator v3 0 0 41 This buzzer will sound when the RAID has failed or is invalid o a NS The RAID LED will glow red if this occurs 3 WIEDENSS 77 Temperature Sliders Status A device was found When your RAX QR reaches a certain temperature buzzers sound and the fan kicks on You may want to change these default temperatures according to your environment With these sliders you can change the default temperatures of the e Enclosure fan kick on e Enclosure Temperature Alarm e Drive Temperature Warning e Drive Temperature Alarm Drive Temp Warning Drive Temp Alarm User Manual for RAX QR A9 210 0009 REV 1 0 CRU 8 Encryption information rax212 ar oniy RAX212 includes an internal encryption key preinstalled in each bay After inserting any drive and formatting it that drive will only be readable in the RAX212 and will be fully encrypted including the boot sector operating system and all files without performance degradation The internal key can be overridden by inserting a different key in the front of the bay 9 Usage with Mac and Windows Operating Systems i 8 1 Usage with Mac OS X Mac 9 1 1 Compatibi
6. drive When you copy data to the volume RAX will simultaneously write the data to both drives If one drive were to fail your data would still be preserved on the other drive After replacing a failed drive you can rebuild the RAID on the fly so that your data is once again redundant and secure ee NOTE There is no way to convert a drive 1 3 3 Single Disk Mode in Single Disk Mode to RAID 1 without In this mode RAX QR will support a single drive i creating a new array which will cause the loss of data on the hard drive RAID is not a Backup Because your RAX QR features a redundant RAID mode which protects against a hard drive mechanical failure it is an excellent part of any backup strategy However a RAID is not in itself a backup strategy Many things besides hard drive failure can compromise your data e g malware theft fire etc That s why it s important to have another copy of your data somewhere else Follow the 3 2 1 backup rule your data should exist in three different places on two different storage media and at least one of those copies should be maintained offsite If you do not have an effective backup strategy you may not be able to recover your data or the cost of recovery may be quite expensive Our warranty does not cover costs associated with data loss nor do the warranties of other hard drive manufacturers We know it would be heartbreaking to lose your data so please plan accordinalv 2 Hardware S
7. in use and could not be ejected Try quitting applications and try again It could be a background application like Sherlock or the Finder This is not a defect or issue caused by the device Try invoking the Force Quit feature in OS X to see what software may be running For Windows the equivalent command is CTRL ALT DEL Drives connected to the computer via eSATA cannot be ejected in Windows the way FireWire drives can However freeware utilities are available on the internet that provide a similar function Q I ve attached my RAX QR and can see the volume but it shows up twice Which one is real A If you are seeing your RAX QR volume mounted twice chances are the unit is connected to the computer using both the eSATA and FireWire connections When this is the case the OS may attempt to mount the RAX twice resulting in two volumes appearing Simply turn off the RAX and unplug one of the connections to resolve the problem Q Why does my eSATA device appear as a Parallel SCSI device in System Profiler A The Serial ATA tab in System Profile shows devices attached to the internal SATA bus but not always devices attached to an eSATA host card Sometimes these devices will appear under the heading Parallel SCSI instead This is entirely normal and does not indicate a problem with the device or its drivers Q Will this product work with hard drives larger than 2 2TB A Yes assuming the rest of your configuration e g OS BIOS
8. change the temperature thresholds for heat warnings and alarms you may do so using a free software utility Known as Configurator To download the Configurator software and user manual please visit http www wiebetech com software configurator php WiebeTech is a brand of CRU 7 1 Configuration PIN This feature allows you to set a PIN to prevent unauthorized Configurator v3 00 41 lt configuration The default PIN is 0000 RAX QR only requires o E ee RE you to enter a PIN if a different value has been set MARIT ECH CRU DataPort 7 2 Buzzers Status Adevice was found Place a check in the boxes to indicate which warning alarm Details Options RAX212 QR buzzers you want to be activated PEEP zzz V Enable System Warning Buzzer a 7 3 System Warning Buzzer v aia set This buzzer will sound when a drive reaches a default 7 Enable RAID Warning Buzzer temperature or a temperature that you set see section 6 7 As 7 Enable RAID Alarm Buzzer a visual alert the system LED will glow amber when the ERE aeg temperature is reached 5 7 4 System Alarm Buzzer Quit pply Settings This buzzer will sound on 3 occasions e When a drive reaches a default temperature or temperature that you set see section 7 7 e When the enclosure reaches a default temperature or temperature that you set see section 7 7 e When the RAX fan fails As a visual alert the system LED on your RAX will glow red when
9. d 0 Click the Verify buttons to test the disk or permissions without changing anything B WiebeTech To repair your startup disk start up from your Mac OS X Install disc CD or DVD then choose Utilities gt Disk Utility a Firefox 2 0 0 11 dmg User Manual for RAX QR A9 210 0009 REV 1 0 CRU 9 1 3 Mounting and unmounting volumes lf the hard drives installed in RAX are already formatted an icon representing the drive s volume will appear mount on the desktop You can begin using the volume right away If the drive is unformatted a message will appear on the desktop saying that the disk is unreadable You can use OS X s Disk Utility to easily format the drive See section above Unmount the volume before powering down the unit by dragging the volume s icon to the trash bin or by selecting the volume then pressing Command E Disconnecting the unit without first unmounting the volume can result in data loss 9 1 4 Creating a Boot Drive To activate this feature you must first install OS X on the hard drive in your carrier The easiest way to do this is to clone an existing system drive using a utility such as Carbon Copy Cloner or Super Duper Next go to System Preferences gt Startup Disk A window will list the available bootable volumes Select the volume from which you wish to boot Another method is to hold down the Option key during boot up A screen should appear that allows you to select the volume you wish
10. e Drive Activity LED functionality in the same way eee 4 LCD Menu Screens use the navigation buttons to change screens Screen Description Mode Status The RAID level used Status of the RAID Normal or Degraded Drive Status OK Indicates that the hard drive is in use or ready to use No Disk Indicates that the hard was removed or not installed Unused A new drive was installed and not added to the RAID Failing Indicates the drive is malfunctioning Possible causes of a failure message include an inability to recognize the drive a compatibility problem or damaged sectors e Displays temperature of the top and bottom drives as reported by S M A R T status J Change Allows you to change the RAID level see section 5 2 RAID mode Fan System e Displays fan speed and system temperature 5 Setting up the RAID RAX QR offers three options for RAID configuration See section 1 3 for details on the three available options Stop all data transfers before setting or changing RAID types or rebuilding a degraded array Failure to do so can result in the loss of data To set up or change the RAID type disconnect all data cables and reboot RAX QR After the unit has initialized the LCD will display the drives mode and status User Manual for RAX QR A9 210 0009 REV 1 0 CRU 5 1 Creating a New RAID use the LCD and front interface buttons to complete this step Follow these steps for setting up a new RAID i
11. ection on the drive carrier circuit board e Flip the drive carrier assembly over and secure the drive in place with the provided screws f Replace the drive cover and secure the screw on the rear of the carrier g Slide the carrier into the frame assembly NOTE A flashing red LED on the bay indicates bay fan failure Call CRU technical support 2 1 4 Drive bay and frame installation for RAX219 and models with one open bay 2 Bay RAX models can be purchased with one or both bays unpopulated RAX219 is the empty bay model of the 2 bay RAX series For instructions on how to install your HDD bay or frame into these products please see the install guide that accompanies your particular bay 2 2 Tips for Rack Mounting RAX QR Elevated Operating Ambient Temperature Install the equipment in an environment compatible with the maximum ambient temperature of 40 C Ventilation Do not block or inhibit the air flow to the unit Mechanical Loading Use care to ensure the RAX is mounted in a level position to prevent damage Circuit Overloading Do not overload the circuits Refer to the name plate ratings on the equipment Reliable Grounding Maintain grounding of rack mounted equipment by using indirect connections to the branch circuit e g UPS battery backups power strips 2 3 Connecting and Powering RAX QR RAX QR can connect to your computer in one of four ways eSATA FireWire 400 FireWire 800 and USB Choose one of th
12. etup 2 1 Installing Hard Drives 2 1 1 HDD installation for RAX210 QR Follow these steps for installing or removing a hard drive from the front bays a Pull on the ejection handle and open the door b Slide in your SATA hard drive connector end first Note the drive s label should be facing up c Shut the door User Manual for RAX QR A9 210 0009 REV 1 0 CRU 2 1 2 HDD installation for RAX211 QR and RAX212 QR a Slide the drive carrier out of the RAX b The carriers cover is held in place by a screw on the rear of the carrier Remove the screw then remove the cover c Slide the drive in from the front of the carrier d Mate the connection on the drive with the connection on the drive carrier circuit board e Flip the drive carrier assembly over and secure the drive in place with the provided screws f Attach the Temperature Control Cooling Sensor to the top of the drive with an adhesive strip g Replace the carrier cover and secure the screw on the rear of the carrier h Slide the carrier into the RAX NOTE A flashing green LED on the bay indicates bay fan failure Call CRU technical support 2 1 3 HDD installation for RAX215 QR a Slide the drive carrier out of the frame b The carrier s cover is held in place by two screws one on either side of the carrier Remove these screws then remove the cover c Insert the drive into the carrier d Mate the connection on the drive with the conn
13. f you did not purchase your unit pre configured a Upon insertion of new disks the LCD will read RAID Error not a RAID set b Press Enter right arrow on the front interface twice c TheLCD screen will display MAKE A NEW RAID d Select YES e Select your RAID type RAID O or 1 f The LCD screen will read Will erase all data OK g Select YES The RAID is now created 5 2 Changing the RAID Type Use the LCD and front interface buttons to complete this step a Disconnect RAX from the computer WARNING Changing RAID b Press the Up button for the Change RAID Mode screen levels will erase any data c Press the Enter right arrow button on the drives Make a backup d Press the Down or Up button to select the desired RAID type copy of any data you wish e The screen display Will Erase all Data pressing OK will to keep before changing the RAID result in the loss of all data on the drives Ensure all data is backed up prior to pressing OK If data is backed up press Enter right arrow f The new configuration will be selected and RAX QR will reboot g RAX QR has been configured and is ready for operation Follow the instructions for the appropriate operating system usage instructions to initialize and format the drives disk will be destroyed when the drive is added to the RAID 6 Adding a new disk WARNING Any data on the new 6 1 RAID 1 In the event of
14. ing Bracket Ejection Handle Key Lock A 4 EF gt WwW o T E Pe aw Sy m Raa Drive Activity LED Drive Power LED Power LED RAID LED System LED Rear View 4cm Exhaust Fan AC Power Inlet A Ng y A n B N S f y Y f B PA USB Port Power Switch On Off eSATA Port FireWire Ports User Manual for RAX QR A9 210 0009 REV 1 0 CRU 1 3 Consider your RAID Configuration If you purchased RAX QR with drives pre installed and pre configured skip to Hardware Setup RAX QR supports RAID 0 RAID 1 and a single drive Consider which configuration best suits your needs All hard drives must be initialized prior to use in RAX QR It is not possible to add a drive to RAX QR and access existing data on that drive Before it can be readable the hard drive must be initialized by RAX QR which will cause the loss of all data on the drive The drive s must be configured to RAID 0 RAID 1 or a single drive 1 3 1 RAID 0 In this mode RAX QR will configure the drives in a striped RAID This will split your data between the drives offering faster performance and allowing you to use the full capacity of the drives in a single volume However RAID 0 offers no data redundancy so all data is unrecoverable if either drive fails 1 3 2 RAID 1 In this mode RAX QR will mirror the two drives for best data protection In this mode you will work with a single volume equal in size to the capacity of one
15. ited Product Warranty CRU DataPort CRU warrants RAX to be free of significant defects in material and workmanship for a period of two years from the original date of purchase CRU s warranty is nontransferable and is limited to the original purchaser Limitation of Liability The warranties set forth in this agreement replace all other warranties CRU expressly disclaims all other warranties including but not limited to the implied warranties of merchantability and fitness for a particular purpose and non infringement of third party rights with respect to the documentation and hardware No CRU dealer agent or employee is authorized to make any modification extension or addition to this warranty In no event will CRU or its suppliers be liable for any costs of procurement of substitute products or services lost profits loss of information or data computer malfunction or any other special indirect consequential or incidental damages arising in any way out of the sale of use of or inability to use any CRU product or service even if CRU has been advised of the possibility of such damages In no case shall CRU s liability exceed the actual money paid for the products at issue CRU reserves the right to make modifications and additions to this product without notice or taking on additional liability FCC Compliance Statement This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This de
16. lity RAX uses 3 5 inch SATA Serial ATA hard drives only RAX does not require drivers for operation under Mac OS X However if you install a host card specifically to work with this product that card may require drivers See your card s user manual for drivers and instructions 9 1 2 Formatting a drive If you purchased your RAX pre populated with hard drives this step should not be necessary unless you wish to change the format or erase the drive To format use Mac OS X s Disk Utility found in the applications folder a Click on the drive in the window to the left see picture below b Click the Erase tab in the window to the right see picture below c Select the format type Most users prefer Mac OS Extended with Journaling HFS which is required for compatibility with Time Machine OS 10 5 or newer If you need to use your RAX with both Mac and Windows computers select MS DOS File System instead d Enter a name for the new volume and then click Erase to start the process ae e Disk Utility F oF a fa Ss a Burn New Image Convert Verify 2 Log RAD artition Restore 3 115 0 GB HDS722512VL lt gt Dual 500 G4 To repair a disk or volume select its icon in the list on the left and click Repair Disk 1211 3 ME MATSHITADY To repair disk permission problems on a disk or volume that has Mac 0 X installed select its icon and click Repair Disk Permissions 184 0 ME Untitle
17. lumes larger than 2TB Note Windows XP does not support GPT or volumes larger than 2TB f Click through several more windows leaving the default settings until you see a window that allows selection of a file system Choose NTFS and enter a name for the new volume Be sure to check the box labeled Perform a quick format unless you want to completely erase any data on the drive and have time to wait A quick format should take less than a minute while standard formatting may take several hours User Manual for RAX QR A9 210 0009 REV 1 0 CRU g Click Next and then Finish to start the format process When the format is complete the Drive Properties Box will update to show the new volume name The new volume can now be found in My Computer Computer Management EDE File Action View Help e AE B O a s E BB Computer Management Loca Satu Aeon 4 if System Tools 9 Blah blah blah F Simple Basic NTFS Healthy Primary Partition Disk Management H Task Scheduler Gs Vista C Simple Basic NTFS Healthy System Boot Page File Active Crash Dump Prim r fai Event Viewer amp XP D Simple Basic NTFS Healthy Primary Partition More Actions amp Shared Folders Local Users and Groups Reliability and Performe aah Device Manager f Disk Managemen Piicalions um CADisk 0 ee Basic XP D Vista C 465 76 GB 244 14 GB NTFS 221 62 GB NTFS Online Healthy Primary Partition
18. ose four cable types to use and plug it into the unit Plug in the power cord to a grounded electrical outlet With hard drives in the unit turn on the power e For the RAX210 the drives will begin to spin up automatically e For the RAX211 and 212 use the included set of keys to turn the key lock 90 degrees clockwise to power on each hard drive User Manual for RAX QR A9 210 0009 REV 1 0 CRU Your RAX is now ready to use If the hard drives are already formatted RAX can be used right away If the hard drives are brand new or the formats are not compatible with your computer the drives will need to be formatted before being used See section 9 Usage with Mac and Windows Operating Systems for information on formatting 3 LED Behavior see section 1 2 for locations of LCDs on the unit LED Behavior Unit Power e LED is off by default e Configurable see sections 7 3 and 7 4 e Glows amber when a drive reaches a default temperature or temperature that you Set e Glows red when a drive or enclosure reaches a default temperature or the temperature that you set e LED is off by default e Glows amber when the RAID is degraded e Glows red when the RAID has failed or is invalid Drive Power e Glows green when the drive is in the unit and receiving power Drive e Glows amber when the drive is being accessed either reading or writing from the Activity drive system NOTE Not all hard drives support th
19. puters 9 2 Usage with Windows Operating System 10 Frequently Asked Questions 1 Pre nstallation Steps 11 RAX QR Accessories o O 12ldenttying Pans o 1 3 Consider your RAID Configuration 2 Hardware Setup A 2 1 Installing Hard Dives o dt 22 Tips for Rack Mounting RAXOR 2 3 Connecting and Powering RAXOR Ode 3 LED Behavior S Oe A LCD Screens S Ode 5 Setting up the RAID o e 5 1 Creating a New RAID S 5 2 Changing the RAID Type o 6 AddingaNewDise 64 RADI o 62RADO S 6 3 Single Disk Mode o 7 Buzzer and Temperature Configuration B 8 Encryption Information o e 9 Usage with Mac and Windows Operating Systems 9 9 1 Usage with Macintosh Computers 9 2 Usage with Windows Operating System o 10 Frequently Asked Questions 2 11 Technical Specifications lt lt B User Manual for RAX QR A9 210 0009 REV 1 0 11 Technical Specifications CRU 1 Pre Installation Steps 1 1 RAX QR Accessories Check the accessories with your RAX QR Please contact CRU if any parts are missing or damaged The box should contain the following items Accessories Quantity RAX QR unit 1 Powerco i Key set Quick Start Guide and warranty information 1 2 Identifying Parts Take a moment to familiarize yourself with the parts of RAX QR This will help you to better understand the remaining instructions Front View Up Down Back left arrow Enter right arrow buttons Mount
20. to use This is useful if you wish to boot from your RAX hard drive only some of the time Au 9 2 Usage with Windows operating systems 9 2 1 Compatibility RAX uses 3 5 inch SATA Serial ATA hard drives only RAX does not require drivers for operation under Windows XP Vista or 7 However if you install a host card specifically to work with this product that card may require drivers See your card s user manual for drivers and instructions 9 2 2 Formatting a drive If you purchased your RAX pre populated with a hard drive this step should not be necessary unless you wish to change the format or erase the drive To format use the Disk Management utility a Right click on My Computer then select Manage The Computer Management window will open b In the left pane of this window left click on Disk Management c The drive should appear in the list of Disks in the lower middle right pane see picture below You may need to scroll down to see it If the drive is already formatted you can identify it easily by its volume name If it s unformatted the Drive Properties Box will say Unallocated and you ll need to initialize the disk before formatting it Initialize the disk by right clicking the Device Properties Box and selecting Initialize Disk d To format the drive right click the Drive Properties Box and select Format e If you are prompted to select a partition type select MBR for volumes 2TB or smaller or GPT for vo
21. vice may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at this own expense In the event that you experience Radio Frequency Interference you should take the following steps to resolve the problem 1 Ensure that the case of your attached drive is grounded 2 Use a data cable with RFI reducing ferrites on each end FC Tested to comply 3 Use a power supply with an RFI reducing ferrite approximately with FCC standards 5 inches from the DC plug 4 Reorient or relocate the receiving antenna FOR OFFICE OR COMMERCIAL USE User Manual for RAX QR A9 210 0009 REV 1 0
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