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AASTRA 6755i

1. Status System Information Softkeys Configuration Operation User Password Key Type Label Value Line Idle Connected Incoming Outgoing Busy Phone Lock 1 Park v Park v OS 2 Pidup y Fisue E v v Programmable Keys gt Keypad Speed Dial E x B 905122458 wj Y Y Y Y Directory 4 Y Reset 5 E 7 Y Y Y E TRE e ML wo xL Menu v v v v v Preferences 2 Account Configuration oe 38 8 None vw 9 None vv 10 None Y L 11 None M 12 None y 13 None LA 14 v 15 dI 16 7 None v 18 None v 19 None v 20 None I2 Services XML Application URI http 216 94 98 90 xml menu mymenu php source XML Application Title XML Menu BLF List URI my6731i blf listg as broadworks com Softkeys Programmable Keys Expansion Module Keys 2 Choose the key you want to delete from the phone 3 In the Type field select none 4 Click Save Settings The key function is deleted from the IP phone memory Model 67551 IP Phone User Guide 149 Making Calls This section describes ways to make calls on your 6755i phone using your handset speakerphone or headset Dialing a Number First take the phone off hook by e lifting the handset pressing or e pressing a line call appearance button e At the dial tone enter the number you wish to call Note After dialing the number the phone has a short delay before sending the call To send the call immediately you can pr
2. 2000 9000 gg o 6755i Handset o Four 5 Line Call Appearance Keys 2 High Quality Speakerphone O Speakerphone Headset Key Message Waiting Lamp 11 Mute Key 4 Goodbye Key 12 Navigation Keys O Options Key 13 Keypad O Hold Key 14 LCD Screen 9 Redial Key O Volume Control O Softkeys Model 67551 IP Phone User Guide 11 Key Descriptions The following table identifies the keys on the key panel of your 6755i IP phone that you can use for handling calls Text Keys Symbol Keys Key Description Goodbye key Ends an active call The Goodbye key also exits an open list such as the Options List without saving changes Options key Accesses options to customize your phone Your System Administrator may have already customized some of your settings Check with your System Administrator before changing the Administrator only options Hold key Places an active call on hold To retrieve a held call press the call appearance button beside the light that is flashing Redial key Redials up to 100 previously dialed numbers Pressing the Redial key twice simultaneously redials the last dialed number E z a e Volume control key Adjusts the volume for the handset headset ringer and handsfree speaker L
3. Directory Key Redial List Key l Press the Redial List key 2 Scroll to the entry you want to copy to the Directory List 3 Press Copy The entry is saved in the Directory List Model 67551 IP Phone User Guide 179 Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI The phone stores the directorylist csv file to your PC in comma separated value CSV format You can use any spreadsheet application to open the file for viewing The following is an example of a Directory List in a spreadsheet application Ej directoryList csv A John 41373 Tim 41376 Carol 4443245 Tom 41356 The file displays the name phone number and line number for each Directory entry Note Your System Administrator can populate your IP phone Directory List with server directory files Contact your System Administrator for more details 180 Model 67551 IP Phone User Guide Download the Directory List Use the following procedure to download the Directory List to your PC using the Aastra Web UI 9 Aastra Web Ul 1 Click on Operation gt Directory Status System Information Directory Operation User Password Files Available for Download Phone Lock Softkeys and XML Directory List ane pu Callers List Reset Basic Settings Preferences Account Co
4. You can use the Intercom key to automatically connect with a remote extension for outgoing calls and to answer an incoming intercom call Reference For more information about the Intercom key see Using Intercom on page 153 Configuring an Intercom Key 9 Aastra Web UI Use the following procedure to configure a Callers List key on the 67551 IP Phone The procedure shows the programmable key screen as an example Note By default the Intercom key is Key 4 on the programmable keys Model 67551 IP Phone User Guide 137 Status Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt System Information Programmable Keys Configuration Operation User Password Type Value Phone Lock Softkeys and XML Programmable Keys Directory Keypad Speed Dial Directory Reset Intercom Basic Settings Preferences Account Configuration None Services Callers List None Services XML Application URI XML Application Title BLF List URI Softkeys 2 Select from Key 1 through Key 20 3 4 5 In the Type field select Intercom In the Label field enter a label to apply to this key In the state fields check enable or uncheck disable the states you want to apply to this softkey Programmable Keys 6 7 Select from Key 1 through Key
5. 10 Click on Basic Settings gt Preferences gt General Preferences General Suppress DTMF Playback 7 Ensblec Display OTMF Digits Denables Play Call Waiting Tone al Enabled Stuttered Dial Tone v Enabled XML Beep Support v Enadies Status Scroll Delay seconds 5 Incoming Call interrupts Dialing D Enables Switch Ul Focus To Ringing Line 7 Enabled Call Hold Reminder During Active Calls OC Enables Cali Hold Reminder C Enablec Call Waiting Tone Period 0 Preferred line 1 v Preferred line Timeout seconds 0 Goodbye Key Cancels incoming Call E Ensblec Message Waiting Indicator Line aj e DND Key Mode Phone w Call Forward Key Mode Account v 11 In the Call Forward Key Mode field select a call forward mode to use on the phone Valid values are Account Phone Custom Default is Account e Account default The account mode allows you to configure CFWD on a per account basis Pressing a configured CFWD key applies to the account in focus e Phone The Phone mode allows you to set the same CFWD configuration for all accounts All Busy and or No Answer When you configure the initial account the phone applies the configuration to all other accounts In the Aastra Web Ul only the account you configured is enabled All other accounts are grayed out but set to the same configuration Using the Aastra Web UI if you make changes to that initial account the changes apply to all accounts on the phone Model 67551 IP P
6. Services XML Application URI XML Application Title BLF List URI 3 Inthe Type field select XML http 216 94 98 90 xml menu mymenu php source XML Menu my6731i blf listg as broadworks com 4 Inthe Label field enter a label to apply to this key 106 Model 67551 IP Phone User Guide 5 In the Value field enter a URI s to apply to this key Note Contact your System Administrator for the appropriate value s to enter in the Value field 6 Inthe state fields check enable or uncheck disable the states you want to apply to this softkey 7 Inthe XML Application URI field enter the applicable URI s Note Contact your System Administrator for the appropriate value s to enter in the XML Application URI field 8 Inthe XML Application Title field enter the title of the service This title appears on the phone s LCD after pressing the XML key If multiple XML applications are specified in the XML Application URI field a list of applications displays after pressing the XML key Programmable Keys 9 Select from Key 1 through Key 6 10 In the Type field select XML 11 In the Value field enter a URI s to apply to this key Note Contact your System Administrator for the appropriate value s to enter in the Value field 12 In the X ML Application URI field enter the applicable URI s Note Contact your System Administrator for the
7. 9 Aastra Web UI 1 Click on Basic Settings gt Preferences gt Time and Date Setting Time and Date Setting Time Format 24h Date Format DD MWYYYY 4 NTP Time Servers Y Enabled Time Server 1 128 100 102 201 Time Server 2 Time Server 3 2 Inthe Time Format field select the time format you want to use on your phone Valid values are e 12h 12 hour format default e 24h 24 hour format Note The time and time format you configure display on the phone s idle screen Model 67551 IP Phone User Guide 43 3 Inthe Date Format field select the date format you want to use on your phone Default is WWW MMM DD Valid values are WWW MMM DD default DD MMM YY YYYY MM DD DD MM YYYY DD MM YY e DD MM YY e MM DD YY MMM DD DDMMM YYYY WWW DD MMM DD MMM DD MM YYYY Note The date and date format you configure display on the phone s idle screen 4 Inthe NTP Time Servers field enable by checking the checkbox or disable by unchecking the box default is enabled 5 Inthe Time Server 1 Time Server 2 and Time Server 3 fields enter IP addresses or qualified domain names for the primary secondary and tertiary time servers Note Time Servers can only be entered if NTP Time Servers is enabled 6 Click Save Settings Model 6755i IP Phone User Guide Language The IP phones support several different language
8. In the above example CFWD All is enabled as indicated by a check mark mM CFWD Busy is enabled but no call forward phone number is configured as indicated by a and CFWD No Answer is disabled as indicated by an X Model 67551 IP Phone User Guide 201 11 Select a state using the UP and DOWN arrow keys You can enable disable a specific account on the phone with any or all of the following states However the configuration you set will apply to all accounts on the phone All Enables CFWD All on the phone and forwards all incoming calls to the specified number Busy Enables CFWD Busy on the phone and forwards incoming calls to a specified number if DND has been enabled OR if the phone is currently engaged in another call No Answer Enables CFWD NoAns on the phone and forwards incoming calls to a specified number if the call has not been answered for the specified number of rings gt Note If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled and gt or if the account has DND enabled the CFWD All settings take precedence over CFWD Busy and CFWD NoAns You can also use the following keys if required All Off Key Disables all CFWD modes All On Key Disables all CFWD modes CopytoAll Key Copies the call forward phone number and state of the Call Forward mode All Busy No Answer in focus to every Call Forward mode For example if you have the cursor pointing at the All state and it
9. e Press the REDIAL button once scroll the list of numbers then press the REDIAL button again to dial the number that displays on the screen The last number redial feature for the Redial key is static and is not configurable Model 67551 IP Phone User Guide 233 Group RTP Paging receives RTP streams You can configure the phone to allow it to receive a Real Time Transport Protocol RTP stream from pre configured multicast address es without involving SIP signaling This is called Group Paging on the IP phones You can specify up to 5 multicast addresses that the phone listens for on the network This feature is configurable using the Aastra Web UI only The 67551 in the local network listens for RTP on the preconfigured multicast address The Phone displays the Paging message to the phone s LCD It uses the G711 uLaw CODEC for multicast RTP The recipient can drop the incoming page if required The recipient can also set Do Not Disturb DND to ignore any incoming pages For incoming RTP multicasts the ringing display is dependant on the setting for the Allow Barge In parameter See Allow Barge In on page 231 If this parameter is disabled and there is no other call on the phone then the paging is automatically played via the default audio device If there is an existing call on the phone the call initially displays in the ringing state The user has the option to accept ignore the call If the Allow Barge In
10. Line Speed Dial Do Not Disturb DND Busy Lamp Field BLF BLF List Auto Call Distribution ACD Directed Call Pickup Extensible Markup Language XML Flash Sprecode Park You can configure the keys using the Aastra Web UI at the path Operation gt Expansion Module lt N gt when an Expansion Module is attached to the 6755i IP Phone Reference Pickup Last Call Return ler Call Forward BLF Xfer Speed Dial Xfer Speed Dial Conf Directory Callers List Incom Intercom Services Phone Lock Paging Empty For more information about configuring the expansion module keys with these functions see the Softkeys and Programmable Keys on page 63 Model 67551 IP Phone User Guide 251 Using the Expansion Modules M670i Expansion Module After configuring the softkeys on the M670i Expansion Module you can record the name of the softkey on the paper labels provided with the Expansion Module Press the softkey you want to use when applicable Softkeys CH Lock Phone CC 0 BLF Key TS Office speeddial J 79 rr Se UU O 000000000000000000 0000000000000 HE M675i Expansion Module The M675i Expansion Module screen displays softkeys in column format The function keys on the bottom left of the Module allow you to
11. You can also choose to manually change the phone status to unavailable by pressing the Unavailable softkey on the phone Note It is recommended you configure no more than a single ACD softkey programmable key or expansion module key per IP phone 02 Model 67551 IP Phone User Guide Configuring an Automatic Call Distribution ACD Key S Aastra Web UI Use the following procedure to configure ACD on the 67551 IP Phone The procedure shows the softkey screens as an example 1 Click on Operation gt Softkeys and XML Or Click on Operation Programmable Keys Or Click on Operation Expansion Module N Status System Information Softkeys Configuration Operation User Password Key Type Label Value Line Idle Connected Incoming Outgoing Busy Phone Lock 1 Par y Par Y Softkeys and XML gt z 5 Programmable Keys En e Keypad Speed Dial 2 Speeddial v vti Y Y Y Y Directory 4 Phone Lod v Reset 5 1 v r2 Y Y Y IS e xn v AML Menu iv iv Y Y Y Preferences J al Account Configuration Nan Y 8 None Es L None v 10 Nene Y None v 1 12 None v None Mi None e 1 None E _ 18 None vi None vj 18 None Iv 19 None Y 20 None dw Services XML Application URI http 216 94 98 90 xml menu mymenu php source XML Application Title XML Menu BLF List URI my6731i blf listg as broadworks
12. If no digits are entered or digits were cleared the focus changes to preferred line after the time out has passed without activities caller id If the Switch UI Focus To Ringing Line parameter is disabled the User is able to see the Caller ID when the phone switches the focus to the ringing line factory default Factory default and recovery mode clears the preferred line and preferred line timeout parameters and the phone operates in a non preferred line mode Notes 1 Ifyou specify a value of 0 for the preferred line parameter it disables the preferred line focus feature 2 Ifyou specify a value of 0 for the preferred line timeout parameter the phone returns the line to the preferred line immediately Model 67551 IP Phone User Guide 225 Configuring Preferred Line and Preferred Line Timeout Using the Aastra Web UI 9 Aastra Web UI Use the following procedure to configure the Preferred Line and Preferred Line Timeout feature using the Aastra Web UI 1 Click on Basic Settings gt Preferences gt General Preferences General Suppress DTF Playback E Ensblec Display OTMF Digits Denables Play Call Waiting Tone M Enabled Stuttered Dial Tone v Enabled XM Beep Support Menables Status Scroll Delay seconds Incoming Call interrupts Dialing Denables Switch UI Focus To Ringing Line E Enabled Call Hold Reminder During Activ Calls Denables Call Hold Reminder C En
13. Press and Hold to Create a Speed Dial Key You can press and hold an expansion module key to create a speed dial key and configure it the same way you configure a speed dial key on the phone For a procedure on creating a speed dial key see Press and Hold to Create a Speed Dial applicable to programmable keys softkeys keypad keys expansion module keys on page 74 254 Model 67551 IP Phone User Guide Troubleshooting Solutions Why is my display blank Ensure that power is being provided to your phone If your network does not provide inline power over Ethernet you can obtain an additional accessory the Aastra PoE Power over Ethernet inline power supply to provide power over Ethernet locally to your phone See the section Connecting to the Network and to Power in the Aastra 6755i Installation Guide for details Why is my speakerphone not working If you press the button and the speaker light flashes and you do not hear dial tone through the speaker phone the Set Audio option in the phone s Options list has been set up for headset use Press a second time and if the light goes out the phone has been set up to be used only with a headset or handset If the light stays on steady and you hear dial tone the phone has been set up so that you can alternate between the speakerphone and the headset by pressing Gz See the section Set Audio on page 35 for instructions on how to change the Set Audio option Why can
14. Transfer Conference Call Behavior If you are dialing the phone to transfer or conference a call and your phone receives an incoming call your dialing is never interrupted regardless of whether the Incoming Call Interrupts Dialing is enabled or disabled For Transfer and Conference the incoming calls always go to an available line other than the one you are using for dialing and the incoming call s line LED blinks The LCD still displays your dialing screen Intercom Behavior If Incoming Call Interrupts Dialing is enabled and you are dialing an outgoing Intercom call the enabled interrupt setting takes precedence over an enabled Allow Barge In setting The incoming call interrupts your dialing on an outgoing intercom call On an incoming intercom call the enabled Allow Barge In and Auto Answer occurs while you are dialing to transfer or conference the call However the incoming call goes to an available idle line and the LED blinks while you are dialing the second half of the conference or transfer If Incoming Call Interrupts Dialing is disabled an incoming intercom goes to an available idle line and the LED blinks for that line The phone answers the call under all conditions 222 Model 6755i IP Phone User Guide Configuring Incoming Call Interrupts Dialing S Aastra Web UI Use the following procedures to configure Incoming Call Interrupts Dialing on the IP Phone Note Incoming Call In
15. Y AS 2 Pidup Pidue Y Y Programmable Keys pM Keypad Speed Dial 3 Speeddial v os122458 1 E Y Y Y Y Directory 4 Phone Lock v 1 Reset 5 BLFIXfer ail JL v E Y Y Y Y OS e XML v ML Menu i Y Y Y Y Y Preferences ey EM gt Account Configuration Mode Ms 8 None v None v 10 Nene v None S5 2 None v Ld 13 None i 14 Nene v 15 None Mi 18 None v 17 No ne v 18 None Y 19 Nene Y E 20 None Services XML Application URI http 216 94 98 90 xml menu mymenu php source XML Application Title XML Menu BLF List URI my6731i bif list as broadworks com Model 67551 IP Phone User Guide 141 Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Paging 4 Inthe Label field enter a label to apply to this key 5 In the Value field enter a multicast IP address and a port number for the Paging key When you press this key the phone initiates an outgoing multicast RTP session to the specified address using the specified port For example 239 0 1 15 10000 Notes 1 When you select Paging for the Type field the Line field is disabled 2 The Value field allows for one multicast address entry only 6 To receive RTP steams for Group Paging you must also configure the Paging Listen Addresses parameter at the path Basic Settings Preferences Group Paging RTP Settings For more information about setting this parameter see
16. 1 145 8 1 3 _ 8 2 ABC2AAG abc2aac 3 DEF3EE def3 4 GHMI ghidi 5 JKL5 jkI5 6 MNO6NOO mno6fi 7 PQRS7 pars 8 TUV8UU tuv8 9 WXYZ9 wxyz9 SPACE SPACE 48 Model 67551 IP Phone User Guide German Key Uppercase Characters Lowercase Characters 0 0 0 1 Teh 1 5 _ amp 2 ABC2AA abc2aa 3 DEF3E def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno66 7 PQRS76 pars7fs 8 TUV8 tuv8 9 WXYZ9 wxyz9 is SPACE SPACE HNO HNO Italian Key Uppercase Characters Lowercase Characters 0 0 0 1 1 52 amp 1 52 amp 2 ABC2 CC abc2 cc 3 DEF3EEE def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO600 mno660 7 PQRS7 pars 8 TUV8U tuv8u 9 WXYZ9 wxyz9 i lt SPACE gt lt SPACE gt HNO Model 67551 IP Phone User Guide 49 Portuguese Russian Key Uppercase Characters Lowercase Characters 0 0 0 1 1 52 amp 1 52 amp 2 ABC2AAAAG abc2aaaac 3 DEF3EE def3 4 GHM ghi4 5 JKL5 jkl5 6 MNO6000 mno6666 7 PQRS7 pars 8 TUV8UU tuv8 9 WXYZ9 wxyz9 is SPACE SPACE Key Uppercase Characters Lowercase Characters 0 0 0 1 1 55 _ 8 1 2 amp 2 ABBI2ABC a 6gr2abc 3 IE EX33DEF He x33def 4
17. 8 Inthe Type field select Do Not Disturb to apply to the key 9 Click Save Settings Model 67551 IP Phone User Guide 85 Busy Lamp Field BLF Key The BLF feature on the IP phones allows a specific extension to be monitored for state changes BLF monitors the status busy or idle of extensions on the IP phone Note The BLF setting is applicable to the Asterisk server only Example A Supervisor configures BLFs on his phone for monitoring the status of a worker s phone use busy or idle When the worker picks up his phone to make a call a busy indicator on the Supervisor s phone shows that the worker s phone is in use and busy On the 67551 the busy and idle indicators show on the IP phone screen display next to the key programmed for BLF functionality When the monitored user is idle an icon with the handset on hook shows next to the BLF key When the monitored user is on an active call a small telephone icon is shown with the handset off hook Note You can also use a BLF configured key to dial out Contact your System Administrator for more information 86 Model 6755i IP Phone User Guide Configuring a BLF Key S Aastra Web UI Use the following procedure to set a key to function as BLF The procedure shows the softkey screens as an example 1 Click on Operation gt Softkeys and XML O
18. Change Change Cancel AllAccts AllAccts Done Call Forward State Screen ESE Dir Callers Call Forward Mode NoAns State Off Number 5551212 Change the No Rings 1 Number Backspace Cancel AllAccts Done Services Dir Callers Call Forward Mode NoAns State Off Number 5551212 No Rings 3 Change the Change No Rings AllAccts Forward Settings screen for a specific call forward mode to every account on the phone Every account will have the same settings for that call forward mode Note You can press the AllAccts key to copy the settings in the current Call 8 Press the CHANGE key in the CFWD State screen With the cursor in the State field toggle the state ON and OFF by pressing the CHANGE key 206 Model 67551 IP Phone User Guide 9 Use the DOWN arrow key to scroll to the Number field Enter a phone number to apply to the current state in focus When the phone is in the state you specified and a call comes into the phone it forwards the call to the number you specify Use the BACKSPACE key if required to delete characters 10 Use the DOWN arrow key to scroll to the No Rings field Press the CHANGE key to select the number of rings to apply to the phone for call forwarding incoming calls Valid values are 1 to 20 Default is 1 When the phone receives an incoming call and call forward is configured on the phone the phone rings the number of times you sp
19. Default is 5 seconds 3 Click Save Settings to save our changes Model 67551 IP Phone User Guide 221 Incoming Call Interrupts Dialing The 6755i has a feature you can enable or disable called Incoming Call Interrupts Dialing This feature is disabled by default If you are dialing out on your phone and you receive an incoming call at the same time the incoming call goes to an available line and the LED blinks to let you know where the call was placed by the phone If there is no line available to take the call a busy signal is sent to the caller The LCD continues to display the number you were dialing If Incoming Call Interrupts Dialing is enabled the incoming call interrupts your dialing sequence and displays to the phone s LCD for you to answer You have a choice to ignore the incoming call If you choose to answer the incoming call you can answer the call finish the call and then hang up You can still go back to the original outgoing call and finish dialing out You can enable or disable this parameter in the Aastra Web UI at the path Basic Settings gt Preferences gt General Notes 1 Ona 67551 you can press Ignore to ignore the call To answer the call you can press Answer lift the handset or press the Speaker Key 2 If you disable this field and the phone receives an incoming call while you are dialing an outgoing call you can pick up the call and perform transfer or conference as required
20. Group RTP Paging receives RTP streams on page 234 Programmable Keys 7 Select from Key 1 through Key 6 8 Inthe Type field select Paging 9 Inthe Value field enter a multicast IP address and a port number for the Paging key When you press this key the phone initiates an outgoing multicast RTP session to the specified address using the specified port For example 239 0 1 15 10000 Notes 1 When you select Paging for the Type field the Line field is disabled 2 The Value field allows for one multicast address entry only 10 To receive RTP steams for Group Paging you must also configure the Paging Listen Addresses parameter at the path Basic Settings Preferences Group Paging RTP Settings For more information about setting this parameter see Group RTP Paging receives RTP streams on page 234 Expansion Module Keys 11 Select from Key 1 through Key 36 M6701 Or Select from Key 1 through Key 60 M6751 12 In the Type field select Paging 13 M6751 In the Label field enter a label to apply to this key 142 Model 67551 IP Phone User Guide 14 In the Value field enter a multicast IP address and a port number for the Paging key When you press this key the phone initiates an outgoing multicast RTP session to the specified address using the specified port For example 239 0 1 15 10000 Notes 1 When you select Paging for the Ty
21. Inthe Type field select Flash Expansion Module Keys 7 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M6751 In the Type field select Flash 9 M6751 In the Label field enter a label to display on the phone for the key 10 Click Save Settings Model 67551 IP Phone User Guide 111 Sprecode Key You can set a key to automatically activate specific services offered by the server by setting a key to sprecode For example if the sprecode value of 82 is configured then by pressing the key 82 automatically activates a service provided by the server The value you enter for this field is dependent on the services provided by the server Contact your System Administrator for information about available services Configuring a Sprecode Key 9 Aastra Web UI Use the following procedure to configure a Sprecode key on the 67551 IP Phone The procedure shows the softkey screen as an example 1 Click on Operation gt Softkeys and XML Or Click on Operation gt Programmable Keys Or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Key Type Label Value Line Idle Connected Incoming Outgoing Busy Phone Lock 1 Park Par Y Softkeys and XML 2 Pi amp up A Ficwp Y F
22. Programmable Keys el xL5A lt gt Keypad Speed Dial NL E E a E Directory 4 v Reset 5 v AL Y 2 Y Y Y SS e v c Menu v Y Y v v Preferences Pie Account Configuration None None wi ay 9 None Y L 9 None 11 None T E li 12 None v 3 None i v e 4 None hd 15 None M 16 None w 17 None Y 18 None Y 19 None W 20 None Y Services XML Application URI http 216 94 98 90 xml menu mymenu php source XML Application Title XML Menu BLF List URI my6731i bif list as broadworks com 112 Model 67551 IP Phone User Guide Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Sprecode 4 Inthe Label field enter a label to display on the IP phone for this key 5 In the Value field enter the appropriate value for accessing specific services from the server Note For values to enter in this field contact your System Administrator 6 In the state fields check enable or uncheck disable the Connected state for this softkey Programmable Keys 7 Select from Key 1 through Key 6 8 Inthe Type field select Sprecode 9 Inthe Value field enter the appropriate value for accessing specific services from the server Note For values to enter in this field contact your System Administrator Expansion Module Keys 10 Select from Key 1 through Key 36 M6701 Or Select from Key 1 through Key 60 M6751 11 In the Type
23. enabled AND a second call comes in while you are on an active call press the Goodbye key to reject the second incoming call Goodbye Key Cancels Incoming Call is disabled AND a second call comes in while you are on an active call press the Goodbye key to hang up on the active call so you can answer the second incoming call Goodbye Key Cancels Incoming Call is disabled AND a second call comes in while you are on an active call press the Ignore softkey to ignore the second incoming call and remain on the active call OR press the Answer softkey to answer the second incoming call 228 Model 67551 IP Phone User Guide Message Waiting Indicator You can configure the Message Waiting Indicator MWI to illuminate for a specific line or for all lines For example if you configure the MWI LED on line 3 only the LED illuminates if a voice mail is pending on line 3 If you configure the MWI LED for all lines the LED illuminates if a voice mail is pending on any line on the phone lines through 9 You configure the MWI indicator using the Aastra Web UI Configuring Message Waiting Indicator 9 Aastra Web Ul Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone Note Message Waiting Indicator Line parameter is set to ALL lines by default 1 Click on Basic Settings gt Preferences gt General Preferences
24. enter a label to apply to this Directed Call Pickup key 5 In the Value field specify the extension you want to intercept when you press this softkey For example 2200 6 Inthe Line field select the line for which to apply the Directed Call Pickup configuration Valid values are 1 through 9 7 Inthe state fields check enable or uncheck disable the states you want to apply to this softkey 98 Model 67551 IP Phone User Guide Programmable Keys 8 Select from Key 1 through Key 6 9 Inthe Value field specify the extension you want to intercept when you press this softkey For example 2200 10 In the Line field select the line for which to apply the Directed Call Pickup configuration Valid values are e global e through 9 Expansion Module Keys 11 Select from Key 1 through Key 36 M6701 Or Select from Key 1 through Key 60 M6751 12 In the Value field specify the extension you want to intercept when you press this softkey For example 2200 13 M6751 In the Label field enter a label to apply to this Directed Call Pickup key 14 In the Line field select the line for which to apply the Directed Call Pickup configuration Valid values are e global e 1 through 9 15 Click Save Settings Model 67551 IP Phone User Guide 99 Configuring Group Call Pickup GCP Key for Sylantro Servers S Aastra Web UI Use the following procedure to confi
25. parameter is enabled the RTP multicast call barges in and any existing calls are put on hold If an RTP multicast session already exists on the phone and the phone receives another incoming RTP multicast session the priority is given to the first multicast session and the second multicast session is ignored The behavior for the incoming calls in this case is also based on the setting for the Allow Barge in parameter The incoming call is handled as if there were an existing call already on the phone Configuring Group RTP Paging S Aastra Web UI Use the following procedure to configure RTP streaming on the receiving end for Paging applications using the Aastra Web UI 1 Click on Basic Settings gt Preferences gt Group Paging RTP Settings Group Paging RTP Settings Paging Listen Addresses 234 Model 67551 IP Phone User Guide 2 Inthe Paging Listen Addresses text box enter the multicast IP address es and port number on which the phone listens for incoming multicast RTP packets Enter the IP address in dotted decimal format for example 239 0 1 15 10000 239 0 1 20 15000 You can enter up to 5 listening multicast addresses If this field is blank the Paging Listening capability is disabled on the phone Notes 1 Recipient of a Paging call can set a global Do Not Disturb DND to ignore any incoming pages 2 For incoming Paging the phone uses the Intercom configuration settings The i
26. reboots and downloads the user profile IP Phone UI when Broadsoft CMS is Enabled When the Broadsoft CMS feature is enabled on the IP Phone the following screens display Login Screen Username Password Screen 471348471 Please Enter Tues Jan1 10 00am Username Password Backspace Cancel abc Submit Model 67551 IP Phone User Guide 245 Diverting Calls from Your Phone Your Administrator can enable disable a feature on your phone that allows incoming calls to be diverted to another phone if required When an outgoing call from your phone is being diverted to another destination 1 e via call forward the phone displays the Caller ID phone number and or caller name of the new destination and the reason for the call diversion Similarly at the new destination the Caller ID of the original call destination displays Call Diversion Example 1 Tim calls Mark at x400 2 Mark s phone is busy 3 Mark s phone diverts the incoming call to another destination Roger x 464 4 Tim s phone displays name and extension of where the call is being diverted to and reason for diverting the call The screen scrolls between Screen 1 and Screen 2 5 Rogers phone accepts the call and displays the name and number of the phone the incoming call Tim and the name or number of the original destination Mark The Screens scroll between Screen 1 and Screen 2 See examples of the phones LCD below
27. see the following XML Key on page 103 e Callers List on page 182 e Directory List on page 171 e Voicemail on page 209 application For more information about custom Services see Customizable Callers List Key and Services Key on page 240 Note Your System Administrator can create a custom Services key for your gt 130 Model 67551 IP Phone User Guide Configuring a Services Key S Aastra Web UI Use the following procedure to configure a Services key on the 6755i IP Phone The procedure shows the programmable key screen as an example Note By default the Services key is Key 1 on the programmable keys 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Softkeys Programmable Keys Configuration Services XML Application URI XML Application Title BLF List URI Save Settings Type Value Services Directory Callers List Intercom None None ed Le Le Le La la 2 Select from Key 1 through Key 20 In the Type field select Services 3 4 Inthe Label field enter a label to apply to this key 5 I
28. select Directory M675i In the Label field enter a label to apply to this key Click Save Settings 134 Model 67551 IP Phone User Guide Callers List Key By default the 67551 has a Callers List key configured on key 3 of the top set of keys However using the Aastra Web UI you can assign the Callers List key to any key on the top or bottom keys on the phone Callers List i The Callers list is a stored log of your incoming calls You can use the Callers List key to access a list of callers that called your phone application allowing you to access the Callers List via an XML Key instead of the Callers List Key This allows you to configure the Callers List Key with other functions if required Contact your System Administrator for more information Note Your System Administrator can create a custom Callers List XML gt Reference For more information about the Callers List see Callers List on page 182 Configuring a Callers List Key 9 Aastra Web Ul Use the following procedure to configure a Callers List key on the 67551 IP Phone The procedure shows the programmable key screen as an example Note By default the Callers List key is Key 3 on the programmable keys Model 67551 IP Phone User Guide 135 Status Click on Operation gt Softkeys and XML or Click on Operation gt Programmabl
29. 2 3 4 NBSP 550 BET II A 0040 ui E B 0080 0105 02DB 0142 00B4 013E O15B 0207 00B8 176 177 178 179 180 181 182 183 184 RATA AJA LE CIC es 0154 00C1 00C2 0102 00C4 0139 0106 DOC 010C 192 193 194 195 196 197 198 199 200 D 0110 0143 0147 OOD3 00D4 0150 OOD6 OOD 0158 208 209 210 211 212 213 214 215 216 A A rFialalaila E piss OOE1 OOEZ 0103 OOE4 0134 0107 ODE 010D 224 225 226 227 228 229 230 231 232 d h n o o F 0111 0144 0148 OOF3 OOF4 0151 OOF6 OOF 0159 0104 O2D8 0141 0044 013D 0154 0047 0048 160 161 162 163 164 165 166 167 168 9 S 0160 169 Y 5 0161 185 E Docs 201 O16E 217 e e ODES 233 o u O16F 240 241 242 243 244 245 246 247 248 249 a a c T Z sm Di5E 0164 0179 DAD 170 171 172 173 FA HU M M Bee D15F 0165 0174 OZDD 186 187 188 189 ENE BI 0118 OOCB 0114 OOCD 202 203 204 205 LETS CIN DODA 0170 OODC OODD 218 219 220 221 Y e 0119 OOEB O11B OOED 234 235 236 237 Uu m 72 DOFA 0171 OOFC OOFD 250 251 252 253 E F LZ 017D O17B 174 175 v Z Z 017E O17C 190 191 I D OOCE O10E 206 207 F B 0162 OODF 222 223 11d OOEE O10F 238 239 t 0163 02D9 254 255 Model 67551 IP Phone User Guide 53 User Password This category allows you to change the user password for your phone Changing your password ensures that only you can alter your phone settings and helps keep your sy
30. 3 Click Save Settings Status Scroll Delay Using the Aastra Web UI you can specify a scroll delay option that allows you to set the time delay in seconds between the scrolling of each status message on the phone You can specify this setting in the Status Scroll Delay seconds field at the path Basic Settings Preferences General The default time is 5 seconds for each message to display before scrolling to the next message You can increase or decrease this time as required Setting and saving the value in the Aastra Web UI applies to the phone immediately Configuring Status Scroll Delay S Aastra Web UI Use the following procedures to specify a status scroll delay on the IP phone 1 Click on Basic Settings gt Preferences gt General Preferences General Suppress DTF Flaybaci E Enabled Display DTMF Digits Denables Play Call Waiting Tone v Enabled Stutlered Dial Tone v Enabled KML Beep Support v Enadies Status Scroll Delay seconds 5 Incoming Call interrupts Dialing D Ensblec Switch UI Focus To Ringing Line enables Call Hold Reminder During Active Calls DEnables Call Hold Reminder Denables Call Waiting Tone Period 0 Preferred line 1 Y Preferred line Timeout seconds 0 Goodbye Key Cancels incoming Call 7 Ensblec Message Waiting Indicator Line an v DND Key Mode Phone Call Forward Key Mode Account w 2 Enter a value in the Status Scroll Delay seconds field Valid values are 1 to 25 seconds
31. 45 last call return softkeys for 117 LCR key 117 Line key 69 Model 67551 IP Phone User Guide line setting a softkey for 71 lock unlock the phone 58 259 M M6701 250 M6751 250 making calls 150 managing calls 171 message waiting indicator configuring 229 microphone mute for intercom 230 microphone volume headset 36 missed call summary subscription 239 missed calls indicator accessing and clearing 208 overview 208 multiple line call appearances 62 N network disconnected 6 no service 256 None key 145 O on hold calls 159 options setting via the phone UI 16 setting via the Web UI 19 P Paging key 141 paging softkeys for 141 Park key 114 park pickup using on the IP phone 115 password resetting user s 56 phone lock 58 Phone Lock key 139 playing a WAV file 242 plugging in the phone 3 preferred line 225 preferred line timeout 225 programmable keys 63 Model 67551 IP Phone User Guide Index R redial 155 restarting the phone 57 ring tone sets 28 ring tones 28 RTP paging group 234 S Services key 130 services key customizable 240 softkeys 63 answer softkey for XML 241 ignore sofkey for XML 241 special character softkey for XML 241 state based 66 speaker mode 35 speaker headset mode 35 Speeddial creating using function keys 78 creating using Keypad Speeddial 79 creating using Speed Dial Edit 76 editing 82 speeddial assigning as softkey or programmable key 73 creatin
32. 6 In the Type field select Intercom Expansion Module Keys 8 10 11 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M6751 In the Type field select Intercom M675i In the Label field enter a label to apply to this key Click Save Settings 138 Model 67551 IP Phone User Guide Phone Lock Key You can configure a key on the IP Phone to use as a lock unlock key You assign the function of the key as Phone Lock Configuring a Phone Lock Key S Aastra Web UI Use the following procedure to configure a Phone Lock key on the 6755i IP Phone The procedure shows the softkey screen as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Key Type Label Value Line Idle Connected Incoming Outgoing Busy Phone Lock 1 Park M Y Softkeys and XML 2 Ear d z gt Programmable Keys ES Keypad Speed Dial N jJ Es iv d E E wd Directory 4 s Reset 5 y v Y v Y Y v JESSE e Al xuLme Y Y Y Y Y Preferences B E Account Configuration Wone 8 None A Nene wall o None e None Y Lo ME 12 None hd a None Mi L 1 None Ss i 16 None a L 17 None s
33. 67551 IP Phone User Guide Idle Screen When the phone has successfully updated the configuration and connected to the network the phone displays the Idle State screen The idle screen is shown whenever your phone is not in use L1 John Smith Sat Jan1 12 18am Note Your System Administrator sets up your SIP screen name line number and any other administrative features required If your name does not display on the screen contact your System Administrator The Idle State screen lists your name SIP screen name and day date and time In the above screen the L1 indicates John Smith is configured on Line 1 By default the top programmable keys 1 through 4 are configured for Services Directory Callers List and Intercom respectively You can configure the 6 top programmable keys with up to 6 functions and the 6 bottom softkeys with up to 20 functions as required Services 7 Intercom Directory Callers List Model 67551 IP Phone User Guide 7 Reference For more information about configuring the top programmable keys and the bottom softkeys see Softkeys and Programmable Keys on page 63 For more information about using the Services Directory Callers List Intercom Dial Conference and Transfer keys see the following sections e Making Calls on page 150 e Handling Calls
34. Account mode Preferences 1 Tones Ring Tone Tone Set 2 Contrast Level 3 Speed Dial Edit 4 Live Dialpad 5 Set Audio Audio Mode Headset Mic Vol 6 Time and Date Time Zone Daylight Savings Time Format Date Format Time Server Time Server 1 Time Server 2 Time Server 3 Set Time Set Date 7 Language Screen Language Input Language 16 Model 67551 IP Phone User Guide Phone Status 1 IP amp MAC Addresses 2 LAN Port 3 PC Port 4 Firmware Info 5 Error Messages User Password Administrator Menu Password Protected Restart Phone Phone Lock Note The Administrator Menu options are Administrator level functions only and are not accessible by the user These options should only be set up and changed by your System Administrator Simplified Options Menu Your System Administrator may configure a simplified options menu for your phone The following table indicates the options that may appear on your phone if the simplified options menu is applied Option Number Option 1 Call Forward 1 Cfwd Number 2 Cfwd Mode 3 No Rings Note The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone Default is Account mode Preferences 1 Tones Ring Tone Tone Set 2 Contrast Level 3 Live Dialpad 4 Set Audio Audio Mode Headset Mic Vol Phone Status 1 IP amp MAC Addresses 2 LAN
35. Bre 1 y Programmable Keys SS Keypad Speed Dial Speeddisl 905123456 1 v v v v v v Directory 4 Phone Lock S Reset 5 BLEXte v lI 1 E v Y Y Y es Solinus e XML v me v v v v v Preferences Account Configuration Nana 8 None w 0 No Y 18 B E Y Services XML Application URI http 216 94 98 90 xml menu mymenu php source XML Application Title XML Menu BLF List URI my6731i bif list as broadworks com Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Speed Dial Conf 4 Inthe Label field enter a label for the Speed Dial Conf key 5 In the Value field enter the speed dial extension or the extension to add to the conference for example 5551212 6 In the Line field select the line for which you want to use the key functionality Valid values are e global e 1 through 9 7 In the state fields check enable or uncheck disable the states you want to apply to this softkey 128 Model 67551 IP Phone User Guide Programmable Keys 8 Select from Key 1 through Key 6 9 Inthe Type field select Speed Dial Conf 10 In the Value field enter the speed dial extension or the extension to add to the conference for example 5551212 11 In the Line field select the line for which you want to use the key functionality Valid values are e global e through 9 Expansion Module Keys 12 Select from Key
36. Conferencing The 67551 supports centralized conferencing for Sylantro and Broadsoft servers This feature provides centralized conferencing on the SIP server versus localized on the phone Your System Administrator must enable this feature on your phone before you can use centralized conferencing Centralized Conferencing allows you to perform the following e Conference two active calls together into a conference call e When on an active conference call invite another party into the call e Create simultaneous conference calls on the same IP phone Sylantro servers only For example a user at extension 2005 could create two conferences and put one conference on hold while conversing with the other party 240 Model 67551 IP Phone User Guide Line 1 conference together extensions 2005 2010 and 2020 Line 2 conference together extensions 2005 2011 and 2021 e Disconnect from an active conference call while allowing the other callers to remain connected e Add unlimited number of users to a conference dependent on the limitations of the server e Join two active calls together into a conference e Join incoming or outgoing active calls to any existing conference Reference For more information about using Centralized Conferencing see Centralized Conferencing for Sylantro and Broadsoft Servers on page 166 Answer and Ignore Softkeys for XML Applications If you are accessing XML applications on your
37. Date 1 Time Zone 2 Daylight Savings 3 Time Format 4 Date Format 5 Time Server k 6 SetTime 7 Set Date Select 38 Model 67551 IP Phone User Guide 5 Using the keys on the keypad enter a time to set on the IP phone Use the Backspace key to move back a space and delete a character Use the AM PM softkey to specify either AM or PM for the time setting Set Time Enter Time 01 13am Backspace AM PM 6 Press Done to save the setting 7 Select Time Format 8 Using the Change softkey set the Time Format to either a 12 hour format or a 24 hour format Valid values are 12h and 24h Default is 12h Time Format Time Format 12h 9 Press Done to save the Time Format you selected Set Date and Date Format Note The date and date format you configure display on the phone s idle screen 1 Select Preferences 2 Select Time and Date 3 Select Set Date Time and Date 1 Time Zone 2 Daylight Savings 3 Time Format 4 Date Format 5 Time Server 6 Set Time k 7 Set Date Select Model 67551 IP Phone User Guide 39 4 Using the keys on the keypad enter a date to set on the IP phone Use the Backspace key to move back a space and delete a character Set Date Enter Date y m d 2000 01 02 Backspace 5 Press Done to save the setting 6 Select Date Format 7 Select a date format from the list of options Default is Sun Jan 2 Valid values ar
38. Fast Ethernet LAN 10 100 Mbps Gigabit Ethernet LAN 1000 Mbps recommended Category 5 5e straight through cabling category 6 straight through cabling required for optimum Gigabit Ethernet performance Power source For Ethernet networks that supply in line power to the phone IEEE 802 3af For power use the Ethernet cable supplied to connect from the phone directly to the network for power No 48v AC power adapter required For Ethernet networks that DO NOT supply power to the phone For power use the 48V AC Power Adapter included to connect from the DC power port on the phone to a power source or optional For power use a Power over Ethernet PoE power injector or a PoE switch A PoE power injector is available as an optional accessory from Aastra Telecom Contact your Administrator for more information Installation and Setup If your System Administrator has not already setup your 67551 phone please refer to the Aastra 6755i Installation Guide for basic installation and physical setup information For more advanced administration and configuration information System Administrators should refer to the Aastra Models 9000i and 6700i Series SIP IP Phones Administrator Guide Model 67551 IP Phone User Guide Getting Started The 67551 must be set up and be configured prior to its first use This section describes phone behavior and start up screens you may see when the phone is first plugged in
39. General Suppress DTMF Playback E Enabled Display OTMF Digits C Enablec Play Call Waiting Tone v Enabled Stuttered Dial Tone M Enadies XML Boep Support v Enabled Status Scroll Delay seconds 5 Incoming Call interrupts Dialing Denables Switch UI Focus To Ringing Line Fl Enabled Call Hold Reminder During Active Calls DO Enables Call Hold Reminder O Enabled Call Walng Tone Period 0 Preferred line 1 Y Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call E Enabled Message Waiting Indicator Line a v DND Key Mode Phone w Call Forward Key Mode Account v 2 The Message Waiting Indicator Line field is set to ALL lines by default If required change the setting to a specific line by selecting a line from the list Valid values are All and lines 1 through 9 3 Click Save Settings Model 67551 IP Phone User Guide 229 Incoming Intercom Call Features Incoming Intercom By default the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone The phone automatically plays a warning tone when it receives an incoming intercom call It also mutes the microphone If the intercom call comes into the phone while an active call is already present the phone puts the active call on hold and answers the intercom call You can change the behavior of how the phone handles incoming intercom calls by enabling disabling specific parameters using the Aastra Web U
40. Goodbye key hangs up the active call If you disable this feature and the phone receives another call when an active call is already present the phone displays a softkey 1 as Answer and softkey 2 as Ignore Configuring Goodbye Key to Cancel Incoming Calls S Aastra Web UI Use the following procedure to configure the Goodbye key to cancel incoming calls on the IP phone Note Goodbye Key Cancels Incoming Call is enabled by default 1 Click on Basic Settings gt Preferences gt General Preferences General Suppress OTF Playback 7 Enabled Display OTMF Digits Denables Play Call Waiting Tone vj Enabled Stultered Dial Tone v Enabled XUL Beep Support v Enabled Status Scroll Delay seconds incoming Call interrupts Dialing O Enables Switch UI Focus To Ringing Line Fl Enabled Call Hold Reminder During Active Calls DC Enables Call Hold Reminder O Ensdiec Call Waiting Tone Period 0 Proferred line 1 Y Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Cail Fl Ensblec Message Waiting Indicator Line aji v DND Key Mode Phone w Call Forward Key Mode Account 2 The Goodbye Key Cancels Incoming Call field is enabled by default To disable this field uncheck the box 3 Click Save Settings to save your settings Using the Goodbye Key to Cancel Incoming Calls Feature 447 iP Phone UI Model 67551 IP Phone User Guide 227 IF THEN Goodbye Key Cancels Incoming Call is
41. IP Phone User Guide 33 Live Dialpad The Live Dialpad option on the IP phone turns the Live Dial Pad mode ON or OFF With live dial pad ON the 6755i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed With live dial pad OFF if you dial a number while the phone is on hook lifting the receiver or pressing the initiates a call to that number Availability of feature dependant on your phone system or service provider You can enable disable the live dialpad using the IP Phone UI only Enabling Disabling Live Dialpad 47 iP Phone UI 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Live Dialpad Live Dialpad Live Dialpad is OFF Change 4 Use the Change softkey to turn the live dialpad ON or OFF 5 Press Done to save your setting 34 Model 67551 IP Phone User Guide Set Audio The Set Audio option on the IP Phone allows you to set the audio mode for your IP phone It also allows you to set the volume level of the headset microphone You can set Audio on your IP phone using the IP Phone UI only Audio Mode The 6755i allows you to use a handset a headset or handsfree mode to handle incoming and outgoing calls The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls There are four audio mode options you can set Audio Mod
42. IP phone offers two methods of conferencing e Local conferencing default method e Centralized conferencing for Sylantro and Broadsoft Servers Administrator must enable this method When you lift the handset on the phone the Conference key displays on the bottom set of softkeys by default Use this key to create conference calls John Smith Screen that displays when handset is lifted Local Conferencing The 6755i phone supports up to 3 parties including yourself in a conference call This is called Local Conferencing and is the default method of conferencing on the 67551 Note Your System Administrator can set your Conference key to speed dial a specific number Contact your System Administrator for more information 164 Model 67551 IP Phone User Guide Using Local Conferencing 47 iP Phone UI Use the following procedure to create a conference call using local conferencing Use the following illustration as a reference Conference key when handset is lifted 1 When you begin a conference you are the first party in the conference Party 1 Pickup the handset or press the speakerphone key A line opens up 2 Call Party 2 by dialing their number or answer an incoming call of a Party 3 Wait for Party 2 to answer When Party 2 answers you can consult with them before ad
43. IP phone to park a call and pick up a parked call Model 67551 IP Phone User Guide 115 Park a Call 1 While on a live call press the Park key 2 Perform the following for your specific server For Asterisk Server Server announces the extension number where the call has been parked Once the call is parked press the key to complete parking For BroadWorks Server After you hear the greeting from the CallPark server enter the extension where you want to park the call For Sylantro Server Enter the extension number where you want to park the call followed by key For ININ Server Enter the extension number where you want to park the call followed by key If the call is parked successfully the response is either a greeting voice confirming that the call was parked or a hang up occurs The parked call party hears music on hold 3 Ifthe call fails you can pick up the call using the next procedure and press the Park key again to retry step 2 Pickup a Parked Call 1 Pick up the handset on the phone 2 Enter the extension number where the call was parked 3 Press the Pickup key If the call pick up is successful you are connected with the parked call 116 Model 67551 IP Phone User Guide Last Call Return Icr Key Sylantro Servers only Using the Aastra Web UI you can configure the Last call return lcr function on a key This feature i
44. Indicates the key is configured as a phone lock key allowing you to press this key to lock unlock the phone Paging Indicates the key is configured as a Paging key When pressed the phone can send Real Time Transport Protocol RTP streams from a pre configured multicast address without involving SIP signaling You can also receive RTP streams from pre configured multicast addresses can specify up to 5 addresses using the Paging Listen Addresses at the path Basic Settings gt Preferences gt Group Paging RTP Settings in the Aastra Web UI For more information about setting this parameter see Group RTP Paging receives RTP streams on page 234 Empty Indicates the key has no function assigned Keys can also be set up to quickly to access features such as Call Return 69 or Voicemail Note Quick access features like Call Return and Voicemail must first be configured on your PBX in order to work on your phone See your System Administrator for more information The following paragraphs describe how to configure each function listed in the previous table Model 67551 IP Phone User Guide 65 State Based Softkeys Bottom Keys only On the 67551 bottom softkeys you can configure a specific state to display when a softkey is being used CJD Jb CJD een Softkeys idi state based qc gc a C The following table describes the states available to configure for the softk
45. Keys you can also configure a CFWD key for the phone or for an expansion module to use as a shortcut for accessing the CFWD menu on the phone 192 Model 67551 IP Phone User Guide The following describes the behavior for each CFWD mode e Account default The account mode allows you to configure CFWD on a per account basis Pressing a configured CFWD key applies to the account in focus e Phone The Phone mode allows you to set the same CFWD configuration for all accounts All Busy and or No Answer When you configure the initial account the phone applies the configuration to all other accounts In the Aastra Web UI only the account you configured is enabled All other accounts are grayed out but set to the same configuration Using the Aastra Web UI if you make changes to that initial account the changes apply to all accounts on the phone Custom The Custom mode allows you to configure CFWD for a specific account or all accounts You can configure a specific mode All Busy and or No Answer for each account independently or all accounts On the 6755i you can set all accounts to All On All Off or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey Note If there is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone You can enable different CFWD rules modes independently for example y
46. ON or OFF for the account Use the RIGHT and LEFT arrow keys to scroll through each account 2 Usethe RIGHT and LEFT arrow keys to scroll through each account Services Dir Callers L1 Screenname1 DND On Tues Jan1 10 00am DND Services Dir Callers L2 Screenname2 Tues Jan1 10 00am DND Services Dir Callers L3 Screenname3 DND On Tues Jan1 10 00am DND In the above example Screenname1 Screenname2 and Screenname3 are three accounts configured on the phone Only Screenname and 3 have DND ON Screenname 2 has DND OFF DND in Phone Mode Default 1 Press the DND key to toggle DND ON or OFF for all accounts on the phone Toggling to ON enables DND on all accounts on the phone Toggling to OFF disables DND on all accounts on the phone Use the RIGHT and LEFT arrow keys to scroll through each account Use the RIGHT and LEFT arrow keys to scroll through each account Services Dir Callers L1 Screenname DND On Tues Jan1 10 00am DND Services Dir Callers L2 Screenname2 DND On Tues Jan1 10 00am DND Services Dir Callers B Screenname3 DND On Tues Jan1 10 00am DND In the above example toggling Screenname1 to DND ON enabled DND for Screenname2 and 3 also Note Enabling DND in Phone mode toggles all accounts on the phone to DND ON Model 67551 IP Phone User Guide 191 DND in Custom Mode 1 Press the DND key on the phone The screen
47. Port 3 PC Port 4 Firmware Info 5 Error Messages Phone Lock Model 67551 IP Phone User Guide 17 Using the IP Phone UI 4 7 iP Phone UI l Press the Options key on the phone to enter the Options List 2 To go to an Option use 5 and 2 to scroll through the list or press the number corresponding to the Option 3 Press the Select softkey the 4 button or press the digit number of the corresponding option to select an option 4 Use the softkeys that display for each option to change a selected option 5 Press the Done button to save the change 6 Press the button the 3 button or the button at any time to exit without saving changes References For more information about customizing your phone using the available options from the IP Phone UI see the section Customizing Your Phone on page 28 For more information about Administrator options contact your System Administrator 18 Model 67551 IP Phone User Guide Phone Options via the Aastra Web UI In addition to the IP Phone UI options you can customize additional options on the IP Phone using the Aastra Web UL In order to access your phone using the Aastra Web UI you need to know your phone s IP address To find your phone s IP address see Finding Your Phone s IP Address on page 24 Using the Aastra Web UI 9 Aastra Web Ul 1 Open your web browser enter the phone s IP address or host name into the addres
48. Porto Velho AMT BR Boa Vista AMT BR Manaus AMT BR Eirunepe ACT BR Rio Branco ACT BS Nassau EST BY Minsk EET BZ Belize CST Model 67551 IP Phone User Guide A 2 Time Zone Name Time Zone Code CA Newfoundland NST CA Atlantic AST CA Eastern EST CA Saskatchewan EST CA Central CST CA Mountain MST CA Pacific PST CA Yukon PST CH Zurich CET CK Rarotonga CKS CL Santiago CLS CL Easter EAS CN China CST CO Bogota COS CR Costa Rica CST CU Havana CST CY Nicosia EES CZ Prague CET DE Berlin CET DK Copenhagen CET DM Dominica AST DO Santo Domingo AST EE Tallinn EET ES Madrid CET ES Canary WET Fl Helsinki EET FJ Fiji NZT FK Stanley FKS FO Faeroe WET FR Paris CET GB London GMT GB Belfast GMT GD Grenada AST GE Tbilisi GET GF Cayenne GFT GI Gibraltar CET GP Guadeloupe AST GR Athens EET GS South Georgia GST GT Guatemala CST GU Guam CST GY Guyana GYT HK Hong Kong HKS HN Tegucigalpa CST HR Zagreb CET HT Port au Prince EST HU Budapest CET IE Dublin GMT IS Reykjavik GMT IT Rome CET JM Jamaica EST JP Tokyo JST Model 67551 IP Phone User Guide Time Zone Name Time Zone Code KY Cayman EST LC St Lucia AST Ll Vaduz CET LT Vilnius EET LU Luxembourg CET LV Riga EET MC Monaco CET MD Chisinau EET MK Skopje CET MQ Martinique AST MS Montserrat AST MT Malta CET MU Mauritius MUT MX Mexico City CST MX Cancun CST MX Merida CST MX Monterrey
49. The diversion LCD screens scroll every 3 seconds Tim s Phone x462 diverted to Roger s Phone x464 Tim 463 calls Mark s phone which is busy Roger 464 receives the incoming call from Tim and diverts to Roger divertted from Mark Diverting User Busy Cancel Answer Answer Conf Ignore Ignore Xfer C y 8 and 11 Line LCD Display 8 and 11 Line LCD Display To enable this call diverting feature contact your System Administrator 246 Model 67551 IP Phone User Guide Display of Call Destination Information By default your phone displays call destination information if your phone is configured to forward calls to other destinations The call destination information displays on multiple screens that scroll every 3 seconds The following example shows call destination information on the 67551 IP Phone Call Destination Information L1 3456 Alice A 3456 Alice Bob To 0409123456 Alice One Answer Answer Ignore Ignore 6755i IP Phone Since Call Diversion is enabled on the phone by default the following example shows the behavior when call destination is also enabled rele 3456 Alice 3456 Alice L1 3456 Alice Bob Via 0409123456 Alice One Tim Horton Answer Answer Answer Ignore Ignore Ignore b 2 SA Page 1 Page 2 Page 3 Caller Info Call Destination Call Diversion Note When both call diversion and call de
50. Welcome The Aastra 6755i offers advanced XML capability to access custom applications and is fully interoperable with leading IP PBX platforms Featuring a 5 line display the 67551 supports up to 9 lines with call appearances and allows you to make and receive calls transfer conference and more The 67551 IP telephone provides communications over an IP Network using the SIP IP telephony protocol About this Guide This guide explains how to use the basic features of your new 6755i phone Not all features listed are available by default Contact your system or network Administrator to find out which features and services are available to you on your system Your System Administrator has the ability to customize some features on this phone For information on more advanced settings and configurations administrators should refer to the Aastra Models 9000i and 6700i Series SIP IP Phones Administrator Guide Documentation Aastra 6755i SIP IP Phone Installation Guide Contains installation and set up instructions general features and functions and basic options list customization This Installation Guide is included in the box with your phone e Aastra 67551 SIP IP Phone User Guide Describes the most commonly used features and functions for an end user This User Guide can be downloaded from www aastratelecom com e Aastra Models 9000i and 6700i Series SIP IP Phones Administrator Guide Describes how to set the 67571 phone up o
51. a busy signal or a message depending on how your System Administrator set up the configuration server The second line on the screen of the IP phone shows when DND is set If the phone shares a line with other phones only the phone that has DND configured is affected You can set DND on the keys using the Aastra Web UI only DND is not configurable from the IP phone UI Configuring a DND Key S Aastra Web UI Use the following procedure to set a key to function as Do Not Disturb The procedure shows the softkey screens as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Key Type Label Value Lime ide Connected Incoming Outgoing Busy lt Rs s El J E R 3 aa x g 3 j G aa a Account Configuration Lagasse 1 84 Model 67551 IP Phone User Guide Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Do Not Disturb to apply to the key 4 Inthe state fields check enable or uncheck disable the states you want to apply to this softkey Programmable Keys 5 Select from Key 1 through Key 6 6 Inthe Type field select Do Not Disturb to apply to the key Expansion Module Keys 7 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i
52. a line for which to apply this key Valid values are e global through 9 Expansion Module Keys 11 Select from Key 1 through Key 36 M6701 Or Select from Key 1 through Key 60 M6751 12 In the Value field enter the phone number or extension you want to monitor 13 M6751 In the Label field enter a label to apply to this key 14 In the Line field select a line for which to apply this key Valid values are e global e through 9 15 Click Save Settings 88 Model 6755i IP Phone User Guide BLF List Key For use with the BroadSoft Broadworks Rel 13 or higher platform only The BLFAList feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal enabled on the BroadWorks Server Contact your System Note Your System Administrator must have BLF List Administrator for more information In addition to monitoring the idle and busy state the BLF List feature also supports the ringing state When the monitored user is idle there is a small telephone icon shown with the handset on hook When the monitored user is on an active call a small telephone icon is shown with the handset off hook Note You can use a BLFAList configured key to dial out Example A receptionist has a 6755i running Broadsoft firmw
53. button e Ifyou are in Speaker audio mode lift the handset and press to switch between handsfree and handset e Ifyou are in Speaker headset audio mode press to switch between handsfree and headset e When the handset is on hook press to disconnect the call When handsfree is on the speaker light turns on Model 67551 IP Phone User Guide 151 Using a Headset The 67551 accepts headsets through the modular RJ22 jack on the back of the phone Contact your telephone equipment retailer or distributor to purchase a compatible headset Note Customers should read and observe all safety recommendations contained in headset operating guides when using any headset Advanced Volume Controls for the Headset Mic On the 6755i there are 3 options for the headset microphone volume For more information about the headset microphone see Headset Mic Volume on page 36 47 iP Phone UI To change this volume Press to enter the Options list Select Preferences and press Select Use 2 to scroll down to Set Audio and press Select Press 2 to scroll down to Headset Mic Volume and press Select Press 2 to scroll down to headset mic volume and press Select Use 2 to scroll down the list to select your desired volume Press Enter to save the setting Press Done to save changes and exit SSAA eS Se om rl If you do not wish to save changes press Cancel to return to the previous screen Note By default the v
54. call scripts You can configure XML using the Aastra Web UI only Note The XML services must be set up by your System Administrator before you can use the key Contact your System Administrator for more information On the 67551 IP phone you can access the XML applications from the IP Phone UI in two ways e Via the Services menu e Via an XML key By default the Services key is the first key on the top left keys 1 ARA Services Key Top keys are programmable keys Bottom keys are softkeys Using the Aastra Web UI you can configure a key to access XML applications Under Operations gt Softkeys and XML Operations gt Programmable Keys or Operations gt Expansion Module you can assign a key the type XML You must also specify an XML URI and a Services label using the following XML fields e XML Application URI e XML Application Title The XML Application URI is the URI loaded by your phone The phone performs an HTTP GET Contact your System Administrator for the applicable XML URI to enter in the XML Application URI field Model 67551 IP Phone User Guide 103 The XML Application Title is the label that displays beside the XML softkey on your phone If you use the Services key to access the XML features the XML Application Title is the label that displays on the Services Menu in the IP Phone UI Note Contact your System Administrator for
55. callerslist csv file downloads to your computer 5 Usea spreadsheet application to open and view the Callers List 186 Model 67551 IP Phone User Guide Account Configuration DND and Call Forwarding The 6755i has a feature that allows you to configure Do Not Disturb DND and call forwarding CFWD for multiple accounts on the phone You can set specific modes for the way you want the phone to handle DND and CFWD The three modes you can set on the phone for these features are e Account Phone Custom The following paragraphs describe account based DND and CFWD DND Account Based Configuration e Call Forward Account Based Configuration DND Account Based Configuration Do Not Disturb DND is a feature on the phone that prevents the phone from ringing and receiving incoming calls When DND is enabled with call forwarding CFWD any incoming calls can be call forwarded to voicemail or another number See Call Forward Account Based oon Configuration on page 192 for more information about call forwarding to other numbers On the 67551 you can set DND on the phone side for a specific account or for all accounts on the phone You can set three modes for DND using the Aastra Web UI at the path Basic Settings gt Preferences gt General gt DND Key Mode Account Phone default and Custom DND performs according to the mode you set You can then configure a DND key for the phone or for an ex
56. dependent on the configuration enabled by your System Administrator 4 Press Done when you have selected an input language S Aastra Web UI Use the following procedure to set the input language using the Aastra Web UI 1 Click on Basic Settings gt Preferences gt Language Settings Language Settings Webpage Language English v Input Language English Model 67551 IP Phone User Guide 51 2 Select a language from the Input Language field Setting this field allows you to specify the language to use when entering text and characters in the Aastra Web UI and IP Phone UI Valid values are English default Francais French Espafiol Spanish Deutsch German Italiano Italian Portugu s Portuguese Pyccknii Russian Note All languages may not be available for selection The available input languages are dependant on the configuration enabled by your System Administrator 3 Click Save Settings The change is dynamic The Aastra Web UI and IP Phone UI allow you to enter text and characters in the language you selected 52 Model 67551 IP Phone User Guide Latin 2 Character Set The 6755i includes support for ISO 8859 2 Latin2 of multi national languages when displaying and inputing in the IP Phone UI and the Aastra Web UI UTF 8 is also compatible with XML encoding on the IP Phones The following table illustrates the Latin 2 character set used on the 67551 IP Phone 0 1
57. disable the states you want to apply to this softkey 6 Inthe XML Application URI field enter an application URI s Note Contact your System Administrator for the appropriate value s to enter in the XML Application URI field 7 Inthe XML Application Title field enter the title of the service This title appears in the Services Menu after pressing the Services key If multiple XML applications are specified in the XML Application URI field a list of applications displays after pressing the Services key Programmable Keys 8 Select from Key 1 through Key 6 9 Inthe Type field select Services 10 In the XML Application URI field enter an application URI s Note Contact your System Administrator for the appropriate value s to enter in the XML Application URI field 11 In the XML Application Title field enter the title of the service This title appears in the Services Menu after pressing the Services key If multiple XML applications are specified in the XML Application URI field a list of applications displays after pressing the Services key Expansion Module Keys 12 Select from Key 1 through Key 36 M6701 Or Select from Key 1 through Key 60 M6751 13 In the Type field select Services 14 M6751 In the Label field enter a label for the Services key 15 In the XML Application URI field enter an application URI s Note Contact your Syste
58. display 3 full screens of softkeys Each screen consists of 2 columns with the following default headings on each page Page 1 List 1 and List 2 Page 2 List 3 and List 4 Page 3 List 5 and List 6 252 Model 67551 IP Phone User Guide Softkeys List 1 List 2 EA Lock Unlock S09 CD BLF 200 SH Home speeddial SI Oc co 4 co H co oc U co cl A co 4002 o cH gt LT Cc cl LC E cC J Press for page 1 3 C Press for page 2 Function Keys T e Press for page 3 Page 1 Screen List 3 List 4 o 24 gt co com mme co om oc co cor O om oo 0 o c0 cor Ss gt com 0 co o gt co Page 2 Screen Page 3 Screen To use the M675i press the function key for the page you want to display to the LCD page 1 page2 or page 3 and press the applicable softkey Note Your System Administrator can customize the headings on each M675i Expansion Module screen Contact your System Administrator for more information Model 67551 IP Phone User Guide 253 References For more information about configuring softkeys see Softkeys and Programmable Keys on page 63 For more information about installing M670i and M675i modules on your phone see the Aastra 6755i SIP IP Phone Installation Guide
59. displays a list of the accounts on the phone and allows you to enable disable a specific account or all accounts Use the UP and DOWN arrow keys to scroll through the accounts Services Dir Callers DND 1 Screenname1 Y Indicates 2 Screenname2 X D DND On 3 Screenname3 v Change Cancel Indicates All On DND Off All Off Done In the above example Screennamel and 3 have DND ON as indicated by a check mark Y Screenname2 has DND off as indicated by an X The ALL ON and ALL OFF softkeys allow you to enable or disable DND on all accounts respectively 2 You use the CHANGE key to enable or disable DND for a specific account selected 3 Press DONE to save the change Call Forward Account Based Configuration Call Forward CFWD on the IP phone allows incoming calls to be forwarded to another destination On the 6755i you can set Call Forward CFWD on the phone side for a specific account or for all accounts on the phone You can set a CFWD mode using the Aastra Web UI at the path Basic Settings gt Preferences gt General gt Call Forward Key Mode Account default Phone and Custom CFWD performs according to the mode you set You can configure CFWD using the Aastra Web UI at the path Basic Settings gt Account Configuration OR you can configure CFWD using the IP Phone UI at the path Options gt Call Forward Using the Aastra Web UI at the path Operation gt Softkeys and XML or Operation gt Programmable
60. field select the line for which you want to use the key functionality Valid values are e global e through 9 7 Inthe state fields check enable or uncheck disable the states you want to apply to this softkey Model 67551 IP Phone User Guide 125 Programmable Keys 8 Select from Key 1 through Key 6 9 Inthe Type field select Speed Dial Xfer 10 In the Value field enter the speed dial extension or the extension to transfer calls to for example 5551212 11 In the Line field select the line for which you want to use the key functionality Valid values are e global e 1 through 9 Expansion Module Keys 12 Select from Key 1 through Key 36 M670i aie from Key 1 through Key 60 M675i 13 In the Type field select Speed Dial Xfer 14 M6751 In the Label field enter a label for the Speed Dial Xfer key 15 In the Value field enter the speed dial extension or the extension to transfer calls to for example 5551212 16 In the Line field select the line for which you want to use the key functionality Valid values are e global e through 9 17 Click Save Settings 126 Model 6755i IP Phone User Guide Speed Dial Conf The 6755i allows you to configure a softkey or programmable key or expansion module key to be used as a speed dial conference key Speed Dial Conf key while remaining in the current call This key allows a user on a call to c
61. file is streamed to the phone using the HTTP protocol The WAV feature supports the following e Streaming of the WAV file to allow it to be locally played e Allows you to abort the audio streaming by pressing the Goodbye key on the phone e Supports the HTTP file download protocol e Supports the aLaw and uLaw codecs e Plays the WAV file only if the phone is idle e WAV audio file starts only when 4 seconds of the audio data or the complete file has been accumulated e Follows the standard phone behavior of speaker head set hand set IP Phone UI Screen During WAV Streaming The 675531 screen displays the following during WAV streaming Streaming To abort the WAV streaming press any of the following e Goodbye key e Drop softkey You can also place the handset if in use on hook Using the Keypad During Active XML Applications If enabled by your Administrator the 67551 IP Phone can allow you to continue using your keypad keys during active XML applications on your phone This feature is applicable only when your phone is in the connected state By default the phone suppresses dialpad events when an XML object is in focus so your Administrators must enable the keypad to be used during active XML applications Contact your System Administrator for more information 242 Model 67551 IP Phone User Guide Key Redirection Conference Transfer Redial Intercom Keys and Voicemail Option If enabled by your Ad
62. global DND on the phone the incoming multicast RTP session is dropped 144 Model 67551 IP Phone User Guide None Key You can set a softkey programmable key or expansion module key to force a blank entry on the IP phone display for a specific key You do this by setting the key to none The keys are added in order from key1 to key20 after any hard coded keys have been added If a particular key is not defined it is ignored For more information about key behavior see Key Display Behavior on page 67 Configuring a None Key 9 Aastra Web UI Use the following procedure to configure a None key on the 6755i IP Phone The procedure shows the softkey screen as an example 1 Click on Operation gt Softkeys and XML Or Click on Operation Programmable Keys Or Click on Operation Expansion Module N Status System Information Softkeys Configuration Operation User Password Key Type Label Value Line Idle Connected Incoming Outgoing Busy Phone Lock 1 Park M Par Y Softkeys and XML 3 gt Programmable Keys nnne Keypad Speed Dial sa aeons Ea rd Directory Phone Lock v Reset 5 v Y vi Basic Settings e onc vi XML Mer Y mv Preferences M r Account Configuration Hans IS 8 None v Nene sil 10 None S Er a 2 None R 13 None vi 1 None Y 15 None v 18 None v 17 None
63. in this guide in the section Finding Your Phone s IP Address on page 24 Why does my phone display the No Service message The phone displays the No Service message if the SIP settings have not been set up correctly Contact your System Administrator for more information How do change my user password You can change the user password from the IP phone UI or the Aastra Web UI 47 iP Phone UI Press on the phone to enter the Options List Select User Password and press Enter Enter the current user password and press Enter Enter the new user password and press Enter Uv o4 ux p Re enter the new user password and press Enter A message Password Changed displays on the screen 256 Model 67551 IP Phone User Guide S Aastra Web UI 1 Click on Operation gt User Password Status System Information Reset User Password Operation User Password Please enter the current and new passwords Phone Lock Current Password Softkeys and XML Programmable Keys New Password 900900000900090000000 Keypad Speed Dial Password Confirm Directory Reset 3 Basic Settings E Preferences Account Configuration 2 Inthe Current Password field enter the current user password Note By default the user name is user not case sensitive and the password field is left blank If you have forgotten your password contact your System Administrator for assistance 3 Inthe
64. instead of the Previous and Next softkeys up or down icons 5 and 2 appear on the display By using the 5 and 2 navigation keys you can access the same functionality as the Previous and Next softkeys You use the Aastra Web UI to set a programmable key or softkey as a line 70 Model 6755i IP Phone User Guide Configuring a Line Key You can set a key as an additional line on the 6755i The key acts as a line that behaves the same as a hard line key For more information about the behavior of line keys see Multiple Line and Call Appearances on page 62 You use the Aastra Web UI to set a key as a line 9 Aastra Web UI Use the following procedure to set a key to function as a line The procedure shows the softkey screens as an example 1 Click on Operation gt Softkeys and XML Or Click on Operation Programmable Keys Or Click on Operation Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Key Type Label Value Line Idle Connected Incoming Outgoing Busy Phone Lock 1 Poe Park Y Softkeys and XML E Programmable Keys Tu 3 Keypad Speed Dial Jive 1 vow Directory Reset 5 v Y Y Y v Eee e e XML Menu v v v v v Preferences N Account Configuration L is E o Nene v None Y 2 None v e None s 8 None vj 9 None
65. is called the number sign pound key or hash key depending on one s nationality or personal preference These can be used for special functions such as accessing voicemail The star key and pound key functions are dependant on your country s feature availablities Contact your System Administrator for more information about available functions using these keys These keypad keys can be used for any of the following on the phone e Dial a phone number to make a call see Dialing a Number on page 150 e Enter digits or letters in the IP Phone user interface e Program a speed dial number see Speed Dial Key on page 73 e Press a speed dial key see Speed Dial Key on page 73 Press the keys associated with a called Interactive Voice Response IVR system Model 67551 IP Phone User Guide 15 Methods for Customizing Your Phone There are two ways to customize specific options on your phone e Using the Options key on the IP Phone e Using the Aastra Web UI in an Internet browser window from your PC Phone Options via the IP Phone UI You can customize your phone by pressing the Options key and accessing the IP Phone UL These options allow you to customize the following phone settings Option Number Option 1 Call Forward 1 Cfwd Number 2 Cfwd Mode 3 No Rings Note The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone Default is
66. mymenu php source XML Application Title XML Menu BLF List URI my6731i bif list as broadworks com Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select BLF Xfer 4 Inthe Label field enter a label for the BLF Xfer key 5 In the Value field enter the monitored extension or the extension to transfer calls to for example 35 6 In the Line field select the line for which you want to use the key functionality Valid values are e global e 1 through 9 7 In the state fields check enable or uncheck disable the states you want to apply to this softkey 122 Model 67551 IP Phone User Guide Programmable Keys 8 Select from Key 1 through Key 6 9 Inthe Type field select BLF Xfer 10 In the Value field enter the monitored extension or the extension to transfer calls to for example 35 11 In the Line field select the line for which you want to use the key functionality Valid values are e global e through 9 Expansion Module Keys 12 Select from Key 1 through Key 36 M6701 Or Select from Key 1 through Key 60 M6751 13 In the Type field select BLF Xfer 14 M6751 In the Label field enter a label for the BLF Xfer key 15 In the Value field enter the monitored extension or the extension to transfer calls to for example 35 16 In the Line field select the line for which you want to use the key fun
67. or when it is restarted Plugging in and Starting the Phone The 6755i automatically begins the start up sequence as soon as it is connected The phone goes through this process the first time you plug in your phone and every time you restart your phone The phone displays the following startup screens AASTRA Checking for Firmware AASTRA DHCP waiting for IP Model 67551 IP Phone User Guide The 67531 phone then checks settings and looks for new configuration and firmware updates for the phone from a server If a new update is found the phone displays the message Updating Configuration This may take a few moments while the phone downloads the latest updates AASTRA AASTRA Updating configuration Checking for firmware Do not unplug the phone Note New updates to your phone can be automatically scheduled from the server This is set up on the phone system by your System Administrator and should be scheduled during non business hours or slow call periods Important Do not unplug or remove power to the phone while it is checking AN or installing firmware and configuration information If language packs were loaded to your phone by your System Administrator the following screen displays during startup AASTRA Downloading Language Packs Model 67551 IP Phone User Guide
68. paragraphs describe the options available from either the IP Phone UI the Aastra Web UI or both and provide procedures applicable to the option Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone Ring Tones There are several distinct ring tones a user can select from to set on the IP phones You can enable disable these ring tones on a global or per line basis The following table identifies the valid settings and default values for each type of configuration method Ring Tones Table Configuration Method Valid Values Default Value IP Phone UI Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Global Setting Tone 1 Aastra Web UI Lines 1 to 9 Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Per Line Setting Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Global Setting Tone 1 Per Line Setting Global Ring Tone Sets In addition to ring tones you can configure ring tone sets on a global basis on the IP phone Ring tone sets consist of tones customized for a specific country The ring tone sets you can configure on the IP phones are 28 Model 67551 IP Phone User Guide e United States US Default also used in Canada e Mexico e Malaysia e Brazil e United Kingdom UK e Italy e Germany e France e Europe generic tones e Australia Russia When you configure the country s tone
69. phone and a call comes in your System Administrator can create Answer and Ignore keys that you can use to either answer the incoming call or ignore it John Smith An XML application can display here while a call is coming in Answer Ignore When the 3 Ignore Answer 4 line displays you can press the Right Arrow key Answer to answer the incoming call without disturbing the current XML application When you answer the call the 3 Ignore Answer 4 line disappears from the LCD Pressing the Left Arrow key Ignore ignores the incoming call without disturbing the current XML application Contact your System Administrator for more information XML Softkey for Special Characters in XML Applications When using XML applications that require you to enter information such as Email addresses that require special symbols for example the symbol your System Administrator can create an XML softkey to access these symbols Pressing the symbol key in an XML application can display a single symbol or a list of symbols from which you can choose the symbol you need Contact your System Administrator for more information Model 67551 IP Phone User Guide 241 Playing a WAV File On Your Phone If enabled by your Administrator the 6755i IP Phone can play a WAV file A WAV file is an audio file format standard for storing an audio bit stream on a system in raw uncompressed format or compressed format to reduce the file size A WAV
70. selected Phone mode the first account allows you to change the DND status for all accounts 2 Number and name of accounts that display to this screen are dependant on the number and name of accounts configured on the phone In the screen in step 4 Screennamel is configured on Line 1 Screenname2 is configured on Line 2 and Screenname3 is configured on Line 3 Only your Administrator can create accounts for your phone Contact your Administrator for more information 6 Click Save Settings The changes takes affect immediately without a reboot Using DND Modes via the IP Phone UI After you add a DND key to your phone you can toggle the DND state using this key on the phone Use the following procedure to enable disable DND on the IP Phone 4 7 iP Phone UI The following procedures assume you have already configured a DND key AND assumes there are three accounts configured on the phone Notes 1 Ifthere is no DND key configured or if it is removed DND is disabled on the IP Phone 2 Ifthere is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone 3 Using the Aastra Web UI if you change the DND key mode to phone all accounts synchronize to the current setting of Account 1 190 Model 67551 IP Phone User Guide DND in Account Mode 1 With the account in focus on the IP Phone UI press the DND key to toggle DND
71. set the country specific tone is heard on the phone for the following e dial tone e secondary dial tone ringtone e busy tone congestion tones call waiting tone ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI Configuring Ring Tones and Tone Sets 4 7 iP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone Global configuration only Press on the phone to enter the Options List Select Preferences Select Tones Select Ring Tone Select the type of ring tone Tone 1 through Tone 5 or Silent BOUM RB Dom Press Done Model 67551 IP Phone User Guide 29 7 Select Tone Set 8 Select the country for which you want to apply the tone set Valid values are Australia Europe France Germany Italy UK Mexico Brazil Malaysia Russia and US Default is US 9 Press Done The ring tone and tone set you select is immediately applied to the IP phone S Aastra Web UI 1 Click on Basic Settings gt Preferences gt Ring Tones Ring Tones Tone Set Us W Global Ring Tone Tone 1 v Line 1 Global iv Line 2 Global E Line 3 Global Line 4 Global v Line 5 Global Line 6 Global Line 7 Global Line 8 Global Line 9 Global For global configuration 2 Inthe Ring Tones section select a country from the Tone Set field Valid values are Aust
72. t get a dial tone Check for any loose connections and that the phone has been installed properly For installation instructions please refer to the Installation and Setup section in the Aastra 6755i Installation Guide provided with your phone Why doesn t my phone ring Check the ring volume on your phone It may be turned down or turned off To adjust the ringer volume setting press the volume button when the phone is on hook and idle For more information refer to the Adjusting Volume section in the Aastra 6755i Installation Guide provided with your phone Why is the light not coming on with a new Voice Mail Message Your phone system or service provider must provide Visual Message Waiting service for this function to work Check with your System Administrator for more information Why is my handset not working Check to ensure that the handset cord is fully connected to both the phone and handset See the section Connecting a Handset or Headset in the Aastra 6755i Installation Guide for information Model 67551 IP Phone User Guide 255 What are services and how do use them Services on the IP phone include XML Applications e Callers List e Directory List e Voicemail See the section Services Key on page 130 more information about the options available under Services How do find the IP address of my phone Instructions on where to find the IP address of your phone can be found
73. the applicable URI to enter in this field After the XML application is applied you can use the IP Phone UI to press the Services key and access the XML services Configuring XML Services S Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Softkeys Configuration Value 905123456 Line Idle Connected Incoming Outgoing Busy Y Y Y v E Y Y Y Y 1 E Y Y Y Y Y Y Y Y Y Key Type Label 1 y Par 2 W Fidue vi 4 v Y ML y None 8 None v None vl 10 Nene vj None vj 2 Nene v 12 None v 14 Non s 15 16 N v None 8 None sx 19 None 20 None v Services XML Application URI XML Application Title BLF List URI http 216 94 98 90 xml menu mymenu php source XML Menu my6731i blf listg as broadworks com 104 Model 67551 IP Phone User Guide Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Services 4 Inthe Label field enter a label for the Services key 5 In the state fields check enable or uncheck
74. the signal sent from the phone to the network that you generate when you press the phone s touch keys This is also known as touchtone dialing Each key you press on your phone generates two tones of specific frequencies One tone is generated from a high frequency group of tones and the other from a low frequency group If you enable the Display DTMF Digits parameter the digits you are dialing from the keypad softkey or programmable key display to the IP phone s LCD display This parameter is disabled by default no digits display when dialing You can enable the Display DTMF Digits parameter using the Aastra Web UI Configuring Display of DTMF Digits 9 Aastra Web UI Use the following procedure to configure the display of DTMF digits on the IP phone Note Display DTMF Digits is disabled by default 1 Click on Basic Settings gt Preferences gt General Preferences General Suppress DTM Playback E Enablec Display OTMF Digits DeEnables Play Call Waiting Tone v Enabled Stuttered Dial Tone v Enabled XML Boop Support Menables Status Scroll Delay seconds 5 Incoming Call interrupts Dialing Denables Switch UI Focus To Ringing Line M Enables Call Hold Reminder During Active Calls DEnables Call Hold Reminder C Enablec Call Waiting Tone Period Preferred line 1 X Preferred line Timeout seconds 0 Goodbye Key Cancels incoming Call 7 Ensblec Message Waiting Indicator Line AH v DND Key Mode Phone Ca
75. this line call appearance softkey Ringing Flashing D d The equivalent on a line call appearance hard key is a fast flashing green light A call is on hold on your phone on this line call appearance softkey On Hold Flashing i The equivalent on a line call appearance hard key is a slow flashing green light Depending on how the phone has been configured the maximum number of total line call appearances that can be configured is 9 4 line call appearance hard keys plus 5 softkeys or programmable keys If all line call appearances have been set up between two different numbers a total of 8 lines can be configured Model 67551 IP Phone User Guide 69 This means that when all line call appearances are in use 1 call is connected while the rest are on hold No further outgoing or incoming calls can be made until one of the line call appearances becomes available In active states such as ringing conference connected etc all softkeys disappear except softkeys that have been set up as line call appearances and any context dependent softkeys required for the active state such as the Drop softkey in the connected state Typically context dependent softkeys appear in the top left position and all line call appearance softkeys appear in the remaining positions Note In some situations such as during a conference call the line call appearance softkeys may overwrite some of the context dependent softkeys In this case
76. to programmable keys softkeys keypad keys expansion module keys 47 iP Phone UI Pressing and holding down a programmable key softkey keypad key or expansion module key on the phone initiates a speed dial feature Note When creating a speed dial key from the IP Phone UI you must select a programmable key softkey keypad key or expansion module key that has no preassigned function key must be set to None or Empty If you press and hold a keypad key that is already configured as a speed dial the speed dial information displays on the screen for you to edit 1 Press a programmable key softkey keypad key or expansion module key for 3 seconds The following screen displays Enter Name Enter Number Note You can press the Cancel softkey at anytime during the speed dial programming to cancel and not save the speed dial information 2 Inthe Enter Name field enter a name to apply to the speed dial key Use the keypad keys to enter the name Continue to press the keypad keys to access the next letter for that key i e press 2 three times to access C Press 4 to move to the next space or wait for the cursor to automatically advance to the next position To insert a space between letters press 4 To backspace and erase a mistake press the Backspace softkey Note The phone automatically uses an uppercase letter for the first letter of each word and a lowercase letter for all subsequent
77. to the specified phone number regardless of the state of the phone The phone can be in the Busy or No Answer states or can be in the idle state The phone still forwards all calls to the specified number The Busy option call forwards incoming calls only if the account is in the busy state The calls are forwarded to the specified phone number 196 Model 67551 IP Phone User Guide The No Answer option call forwards incoming calls only if the account rings but is not answered in the defined number of rings The call gets forwarded to the specified number Note You can use the Busy and No Answer states together using different forwarding phone numbers If these states are enabled for an account the All state is disabled and the phone is in the busy state when a call comes in the phone can forward the call to the specified phone number for example voicemail If there is no answer on the phone after the specified number of rings the phone can forward the call to a different specified number such as a cell phone number 15 For each account in the Number field enter the phone number for which you want the incoming calls to forward to if the phone is in the specified state If using the Account mode or Custom mode you can enter different phone numbers for each account Notes 1 If you selected Account mode in step 5 you can enable disable each account or all accounts as a
78. values are 1 through 20 Default is 1 When using the Account mode or Custom mode you can enter a different number of rings for each account If you use the Aastra Web UI to change the Call Forward Key Mode to Phone all accounts synchronize to Account 1 17 Click Save Settings The changes takes affect immediately without a reboot Model 67551 IP Phone User Guide 197 Using CFWD via the IP Phone UI Once CFWD is enabled on your phone you can access and change the configuration using the IP Phone UI or the Aastra Web UI You can access the CFWD menus by pressing a pre configured Call Forward key or by selecting Options Call Forward from the IP Phone UI The following procedure assumes you have already configured a CFWD key AND assumes there are three accounts configured on the phone Notes 1 Ifthere is no CFWD key configured on the phone or it is removed you can still enable CFWD via the IP Phone UI at the path Options gt Call Forward 2 Ifthere is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone 3 Using the Aastra Web UI if you change the CFWD key mode to Phone all accounts synchronize to the current setting of Account 1 CFWD in Account Mode 1 Usethe RIGHT and LEFT arrow keys to scroll through each account Services Services Services Dir Dir Dir Callers Callers Callers L1 Screennamel L2 Sc
79. with a corresponding status light These line call appearance buttons and lights can represent physical lines calls for your extension or calls from a group that your extension is part of By pressing a line call appearance button you connect to the line or a call it represents The line call appearance light indicates the status of that line or call When the phone is taken off hook the phone automatically selects a line for you Line Call Appearance Light Behavior Line Call Appearance Status Off Idle line or no call activity Light flashes quickly Ringing Light is solid Connected Light flashes slowly Hold When you have more than one call you can use the left and right navigation buttons 3 and 4 to scroll left and right to the different call information Icons 3 and 4 appear if there is call information either left right or both sides of the current information you are viewing The display shows which line the call information is referring to L1 L2 L3 L4 etc the Caller ID information name and number if available the call status Connected Ring Hold etc and the timer specific to that call 62 Model 67551 IP Phone User Guide Softkeys and Programmable Keys Your 6755i has 6 multi functional top programmable keys and 6 multi functional bottom softkeys e 6 Top Keys programmable hard keys up to 6 programmable functions the following illustration shows the default functions e 6 Bottom Key
80. 1 through Key 36 M6701 Or Select from Key 1 through Key 60 M6751 13 In the Type field select Speed Dial Conf 14 M6751 In the Label field enter a label for the Speed Dial Conf key 15 In the Value field enter the speed dial extension or the extension to add to the conference for example 5551212 16 In the Line field select the line for which you want to use the key functionality Valid values are e global e through 9 17 Click Save Settings Model 67551 IP Phone User Guide 129 Services Key By default the 67551 has a Services key configured on key 1 of the top set of keys However you can use any key to configure a Services key NI E 0T Services E dm Key po UA The Services key accesses enhanced features and services provided by third parties Using the Services key you can e Select customized XML features e Utilize a Caller List e Utilize a Directory e Utilize Voicemail Note Other than the Services Menu you can also configure the Caller List and Directory List on separate keys The XML customized services are created and provided by your System Administrator through the diverse web based language of XML Availability of these services depends on your phone system or service provider Reference For more information about XML Caller List Directory and Voicemail
81. 137 Phone Lock Keyrt A A e AE aa A 139 Paging Key Sends the RTP Stream isicccisscccdinsscsesvaisdsadtessdeseceasvesuceusccedentpcoeateleusadtesscasvasees 141 None Key ti dde 145 Empty Ls e T PES 147 Deleting du eve isi ca eet a in o daha E buoni et oco See los alos rd 149 Making Calls eos 150 Dialga Number dl leute te A Sd 150 Table of Contents Pre dialing a Number o do 151 Using Handsfree Speakerphone viii teta t teret eee s ee eta eR iii 151 Using a A eda te neg adeo sste sanss ea erba eric sss esto saspe too sinies snoi sapost aet eoi qa doa aed 152 Using Intercon utu ome drei eden iet eat tere ice a toate cca iit cua Sennen 153 Redial uiieset es DV pate tid Met eiu id 155 M te eer ET 156 R ceivin Calls gcc ARN 157 Answering an Incoming Call A EGS e itus 157 sending an Incoming Call to Voicemail eire tadas 158 Handling Calls meo D eso 159 Placing a Calion Hold suas be sect rect dd ido ato SS 159 Transferring Calls 13 5 322 atcha ti n iet e die ai telab teile o egi i iei dis 161 Conferencia e Calls a e uec dnd acs e og a adc dedica Eee i Dn uad depen nde 164 Ending Call o de dei 170 Man a amc RN 171 Directory o qe 171 Cal tai 182 Account Configuration DND and Call Forwarding eee 187 Missed Calls indicator iniciara 208 buone p e 209 Additional Featltes e 210 Stat Codes it 210 Suppress DTMF Play Back is re A leac Str abesse
82. 17 Nene in 18 None y 19 None a E 20 None Y Services XML Application URI http 216 94 98 90 xml menu mymenu php sources XML Application Title XML Menu BLF List URI my6731i bif list as broadworks com Model 67551 IP Phone User Guide 117 Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Last Call Return 4 Inthe Line field select the line you want to apply to this key Valid values are 1 through 9 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey Programmable Keys 6 Select from Key 1 through Key 6 7 Inthe Type field select Last Call Return 8 Inthe Line field select the line you want to apply to this key Valid values are 1 through 9 Expansion Module Keys 9 Select from Key 1 through Key 36 M6701 Or Select from Key 1 through Key 60 M6751 10 In the Type field select Last Call Return 11 In the Line field select the line you want to apply to this key Valid values are 1 through 9 12 Click Save Settings 118 Model 6755i IP Phone User Guide Call Forward Key Using the Aastra Web UI you can configure the Call Forward CFWD function on a softkey programmable key or expansion module key Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state or both P
83. 18 EZ 19 Y 20 Y Services XML Application URI http 216 94 98 90 xml menu mymenu php source XML Application Title XML Menu BLF List URI my6731i bif list as broadworks com Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Phone Lock from the list of options Model 67551 IP Phone User Guide 139 Programmable Keys 4 Select from Key 1 through Key 6 5 Inthe Type field select Phone Lock from the list of options Expansion Module Keys 6 Select from Key 1 through Key 36 M6701 Or Select from Key 1 through Key 60 M6751 7 Inthe Type field select Phone Lock from the list of options Click Save Settings Note You can lock unlock the phone using the new key you just configured using the Aastra Web UI at the path Operation gt PhoneLock or using the Phone Lock option on the IP Phone UI at the path Options Phone Lock For more information about using the lock unlock feature see Locking Unlocking a Phone on page 58 Using the Lock Unlock Key on the IP Phone After configuring a key as a lock unlock key refer to the following procedure to use the key on the IP phone Lock the Phone 1 Press the LOCK key The phone locks The LED for the key AND the Message Waiting Lamp illuminate steady ON An Unlock label appears next to the key you just pressed Unlock the Phone 1 Press the UNLOCK key A password prompt displays 2 Enter your
84. 551 IP Phone User Guide 71 Creating a Speed Dial Key Using the Sofkeys Programmable Keys or Expansion Module Keys 9 Aastra Web Ul Use the following procedure to set a key to function as a speed dial The procedure shows the softkey screens as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Key Type Label Value Line Idle Connected Incoming Outgoing Busy Phone Lock 1 Park v Pan Y Softkeys and XML 2 z Programmable Keys E 3 r Keypad Speed Dial GO x z z Directory mi J Reset Y E Y Y Y Y Basic Settings XN v ML Mi v v v v v Preferences RES Account Configuration uidi 5 8 vi 9 None iW 10 Nor v 11 v vj lI v L v v Y EE mail m 1 Y L Y LL Services XML Application URI http 216 94 98 90 xml menu mymenu php source XML Application Title XML Menu BLF List URI my6731i bif list as broadworks com Softkeys 2 Select from Key 1 through Key 20 In the Type field select Speed Dial to apply to the key 3 4 Inthe Label field enter a label to apply to this key 5 In the Value field enter the phone number extension or speed dial prefix to apply to this key If you enter a speed dial
85. 67551 IP Phone User Guide Note The phone automatically uses an uppercase letter for the first letter of each word and a lowercase letter for all subsequent letters in the word If necessary use the ABC 4 softkey to specify uppercase letters or lowercase letters when entering the name You can enter up to 16 letters in the Enter Name field Press the 2 key to move to the next field 6 Inthe Enter Number field enter a number for the speed dial key using the keypad keys You can enter up to 16 numbers in the Enter Number field Enter Name John Smith Enter Number I Line 1 Save Backspace 123 gt Cancel Note When in the Enter Number field the phone automatically switches to the numbers softkey Press the 2 key to move to the next field 7 Inthe Line field select a line to apply to the speed dial key Enter Name John Smith Enter Number 555 6789 Line 1 Save Backspace Change 123 gt Cancel This is the line that the phone opens to dial the number after you press the speed dial key By default the phone uses Line 1 for the speed dial key If you want to use a different line press the Change key or press the 4 key to select another line 8 Press the Save softkey to save the speed dial information to the speed dial key you selected Note To delete or remove a speed dial configuration from the phone you can press the Remove key Model 67
86. Aastra Model 6755i IP Phone User Guide Release 3 2 41 001386 00 REVOO 01 2011 Software License Agreement Aastra Telecom Inc hereinafter known as Seller grants to Customer a personal worldwide non transferable non sublicenseable and non exclusive restricted use license to use Software in object form solely with the Equipment for which the Software was intended This Product may integrate programs licensed to Aastra by third party Suppliers for distribution under the terms of this agreement These programs are confidential and proprietary and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer In addition these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions Customer agrees to not reverse engineer decompile disassemble or display Software furnished in object code form Customer shall not modify copy reproduce distribute transcribe translate or reduce to electronic medium or machine readable form or language derive source code without the express written consent of the Seller and its Supplier
87. Ae de be dq When you have selected a line item press the handsfree key 4 Scroll Right key or press a line softkey to make an outgoing call using the voicemail access phone number associated with the line for which the voicemail account is registered From a selected item in the Voicemail list you can also lift the handset go offhook to make an outgoing call using the voicemail access phone number Model 67551 IP Phone User Guide 209 Additional Features This section describes additional features you can use on the 67551 phone Star Codes All of the main call handling and extension management features using star codes can be set on your phone by your Administrator Contact your System Administrator for more information If these have not been set up you can dial any star code commands on the 67551 phone the same way you would on a regular telephone Suppress DTMF Playback A feature on the IP phones allows you to enable or disable the suppression of DTMF playback when a number is dialed from the softkeys When suppression of DTMF playback is disabled and you press a softkey the IP phone dials the stored number and displays each digit as dialed in the LCD window When the suppression of DTMF playback is enabled the IP phone dials the stored number and displays the entire number immediately in the LCD window allowing the call to be dialed faster DTMF playback suppression is enabled by default Disabling suppression of D
88. CST MX Mazatlan MST MX Chihuahua MST MX Hermosillo MST MX Tijuana PST NI Managua CST NL Amsterdam CET NO Oslo CET NR Nauru NRT NU Niue NUT NZ Auckland NZS NZ Chatham CHA OM Muscat GST PA Panama EST PE Lima PES PL Warsaw CET PR Puerto Rico AST PT Lisbon WET PT Madeira WET PT Azores AZO PY Asuncion PYS RO Bucharest EET RU Kaliningrad EET RU Moscow MSK RU Samara SAM RU Yekaterinburg YEK RU Omsk OMS RU Novosibirsk NOV RU Krasnoyarsk KRA RU Irkutsk IRK RU Yakutsk YAK RU Vladivostok VLA RU Sakhalin SAK RU Magadan MAG RU Kamchatka PET RU Anadyr ANA Model 67551 IP Phone User Guide A 3 A 4 Time Zone Name Time Zone Code SE Stockholm CET SG Singapore SGT SI Ljubljana CET SK Bratislava CET SM San Marino CET SR Paramaribo SRT SV El Salvador CST TR Istanbul EET TT Port of Spain AST TW Taipei CST UA Kiev EET US Eastern EST US Central CST US Mountain MST US Pacific PST US Alaska AKS US Aleutian HAS US Hawaii HST UY Montevideo UYS VA Vatican CET YU Belgrade CET Model 67551 IP Phone User Guide Numerics 6755i additional features of 210 features of 1 line settings 62 making calls 150 requirements of 2 A Aastra Web UI Basic Settings parameters 22 Operaton parameters 21 phone status 21 about this guide 1 account configuration 187 ACD key 92 allow barge in for intercom 231 answering incoming calls 157 auto answer for intercom 231 autodial hotline and
89. Configuring Switch Focus to Ringing Line Using the Aastra Web UI S Aastra Web UI Use the following procedure to enable or disable the Switch Focus to Ringing Line using the Aastra Web UI Note Switch Focus to Ringing Line is enabled by default 1 Click on Basic Settings gt Preferences gt General Preferences General Suppress DTMF Playback enables Display OTMF Dipits DeEnables Play Call Waiting Tone v Enabled Stuttered Dial Tone v Enabled KUL Beep Support v Enabled Status Scroll Delay seconds Incoming Call interrupts Dialing O Enabled Switch UI Focus To Ringing Line enables Call Hold Reminder During Active Calls D Enables Call Hold Reminder D Enables Call Waiting Tone Period 0 Preferred line 1 Y Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call E Enabled Message Wating Indicator Line AH v DND Key Mode Phone w Call Forward Key Mode Account v 2 The Switch Focus to Ringing Line field is enabled by default To disable this field uncheck the box 3 Click Save Settings to save your settings 224 Model 67551 IP Phone User Guide Preferred Line and Preferred Line Timeout The 67551 has a feature called preferred line and preferred line timeout If you enable the preferred line parameter on your phone after a call ends incoming or outgoing the display switches back to the preferred line Next time you go off hook to make another call you pickup on the preferred
90. EN RUE 240 Answer and Ignore Softkeys for XML Applications eee 241 XML Softkey for Special Characters in XML Applications eene 241 Playing a WAV File On Your Phone 000 eheu sd 242 Using the Keypad During Active XML Applications eee 242 Key Redirection osinon te dae A Arcu ncn tse sic 243 XML Applications and Off Hook Interaction eese nenne 244 XML Override for a Locked Phone 4 edet iia id dc 244 RTP Recording and Simultaneous Playing eee 244 Hold Feature Enhancement for Broadsoft Servers sss 245 Authentication Support for HTTP HTTPS Download Methods Used with Broadsoft Client Management System CMS seen 245 Diverting Calls from Your Phone eicit utate uni pietate aa oedema 246 Display of Call Destination Information eese nennen nnne 247 Indication of Terminated Calls iii di ii 248 Model M670i and M675i Expansion Modules ceres eese esset eee netten eee en netten seta seen 250 Using the Expansion Modules 3 secre Weeden acus ie tuae fedi d ta Me go an aguda 252 Troubleshooting Solutions seosseossoossooesoossosesssesssocesoossoossssesssesssocssoossosssssssssesssoessoosssssssesssosse 255 Limited circi Ac 261 Appendix A Tim Zone Codes isis soseo siso osos so sreo isos ossss oses A 1 TIEN a A Index 1 vi
91. I The following table describes these features Incoming Intercom Features in Aastra Web UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call If auto answer is enabled on the IP phone the phone plays a tone if Play Warning Tone is enabled to alert the user before answering the intercom call If auto answer is disabled the phone rejects the incoming intercom call and sends a busy signal to the caller Note Your Administrator can set a time period delay before the phone automatically answers Contact your System Administrator for more information Play Warning Tone Allows you to enable or disable a warning tone to play when the phone receives an incoming intercom call on an active line Allow Barge In Allows you to enable or disable how the phone handles incoming intercom calls while the phone is on an active call Microphone Mute You can mute or unmute the microphone on the IP phone for intercom calls made by the originating caller If you want to mute the intercom call you enable this feature If you want to unmute or hear the intercom call you disable this feature Microphone Mute is enabled by default 230 Model 67551 IP Phone User Guide Auto Answer Play Warning Tone The auto answer feature
92. I press the Call Forward key The Call Forward Account screen displays which lists all the accounts on the phone Use the UP and DOWN arrow keys to scroll through each account Call Forward Account Screen Services b Dir Callers Call Forward P1 Screennamel v 2 Screenname2 3 Screenname3 X Change CopytoAll All Off Cancel All On Done Indicates CFWD Enabled Indicates no CFWD phone number configured Indicates CFWD Disabled In the above example Screenname has one or more CFWD states enabled as indicated by a check mark Y Screenname 2 has one or more CFWD states enabled but a specific state has no call forward phone number configured as indicated by a and Screenname3 has one or more CFWD states disabled as indicated by an X 204 Model 67551 IP Phone User Guide 3 Select an account using the UP and DOWN arrow keys You can also use the following keys if required e All Off Key Disables CFWD for all accounts on the phone All On Key Enables CFWD for all accounts on the phone e CopytoAIl Key Copies all settings for the account you select to all other accounts on the Call Forward Account screen For example if you have the cursor pointing at Screennamel and you press the CopytoAll key all of the CFWD settings for Screennamel are copied to Screenname2 and Screenname3 e Cancel Key Cancels any configuration you may have made without saving To cancel a co
93. Keys 7 Select from Key 1 through Key 6 8 In the Line field select a line for which to apply this key Valid values are e global through 9 Note The Value field is not required The Broad Works BLF List name is configured in the BLF List URI field instead 9 Inthe BLF List URI field enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user For example my67551 blf listO as broadworks com Note Contact your System Administrator for the BLF List URI Expansion Module Keys 10 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M6751 11 In the Line field select a line for which to apply this key Valid values are e global e 1 through 9 Note The Value field is not required The BroadWorks BLF List name is configured in the BLF List URT field instead 12 In the BLF List URT field enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user For example my6755i blf list as broadworks com Note Contact your System Administrator for the BLF List URI 13 Click 555 to save your changes Model 67551 IP Phone User Guide 91 Automatic Call Distribution ACD Key for Sylantro Servers The 6755i and any attached Expansion Modules support Automatic Call Distribution ACD for Sylantro servers The ACD feature allow
94. New Password field enter the new user password 4 Inthe Password Confirm field enter the new user password again 5 Click Save Settings For information about changing your password see User Password on page 54 Why does my phone display Bad Encrypted Config The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled but the decryption process has failed Report this error to your System Administrator Model 67551 IP Phone User Guide 257 How do restart the IP phone 47 iP Phone UI l Press the E button on the phone to enter the Option List select press the 3 key to cancel Press the 2 key to scroll to the Restart Phone option Use the 2 key to scroll down the list of options to Phone Status and press the 4 key to Press the 4 key to confirm and restart the phone If you do not wish to restart your phone Note Your phone is out of service temporarily during the restart and downloading process 9 Aastra Web Ul 1 Click on Operation gt Reset Status System Information Reset Operation User Password Phone Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration 2 Click Reset 3 Click OK at the confirmation prompt Restart Phone Restart 258 Model 67551 IP Phone User Guide How do lock my phone You can lock your phone to prevent the phon
95. ON Services Dir Callers Call Forward Mode NoAns State gt On Number 5551212 No Rings 1 Change AllAccts Done Call Forward State Screen Cancel Services Dir Callers Call Forward Mode NoAns State gt O Change the Number 5551212 State No Rings 1 Change Cancel AllAccts Done Services Dir Callers Call Forward Mode NoAns State Off Number 5551212 e No Rings 1 Change the Number Backspace Cancel AllAccts Done Services Dir Callers Call Forward Mode NoAns State Off Number 5551212 No Rings Change the Change No Rings Cancel AllAccts Done Note You can press the AllAccts key to copy the settings in the current Call Forward Settings screen for a specific call forward mode to every account on the phone Every account will have the same settings for that call forward mode 5 Press the CHANGE key in the CFWD State screen With the cursor in the State field toggle the state ON and OFF by pressing the CHANGE key 6 Use the DOWN arrow key to scroll to the Number field Enter a phone number to apply to the current state in focus When the phone is in the state you specified and a call comes into the phone it forwards the call to the number you specify Use the BACKSPACE key if required to delete characters 200 Model 67551 IP Phone User Guide Use the DOWN arrow key to scroll to the No Rings f
96. TMF playback can be configured using the Aastra Web UI Configuring Suppression of DTMF Playback S Aastra Web UI Use the following procedure to configure suppression of DTMF playback Note Suppress DTMF Playback is enabled by default 210 Model 67551 IP Phone User Guide 1 Click on Basic Settings gt Preferences Preferences Suppress DTMF Playback Display DTMF Digits Play Call Waiting Tone Stuttered Dial Tone XML Beep Support Status Scroll Delay seconds Incoming Call interrupts Dialing Switch UI Focus To Ringing Line Call Hold Reminder During Active Calls Cali Hold Reminder Call Waiting Tone Period Preferred line Preferred line Timeout seconds Goodbye Key Cancels Incoming Call Message Waiting Indicator Line DND Key Mode Call Forward Key Mode 2 Goto the General section E Enablec Denanles Menadiec v Enablec v Enablec 5 O Enadiec El Enablec O Enadiec Denables 0 1 Y 0 E Enablec AH e Phone w account w 3 The Suppress DTMF Playback field is enabled by default To disable this field uncheck the box 4 Click Save Settings to save your settings Model 67551 IP Phone User Guide 211 Display DTMF Digits A feature on the 6755i phone allows users to enable or disable DTMF dual tone multi frequency digits to display to the IP phone when using the keypad to dial or when dialing from a softkey programmable key or expansion module key DTMF is
97. The Stuttered Dial Tone field is enabled by default To disable this field uncheck the box 3 Click Save Settings to save your settings 216 Model 67551 IP Phone User Guide XML Beep Support Using the Aastra Web UI you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings gt Preferences gt General If you disable this feature then no beep is heard when the XML application arrives to the phone If your System Administrator has set a value for this feature in a custom XML application or in the configuration files the value you set in the Aastra Web UI overrides the Administrator s setting Setting and saving the value in the Aastra Web UI applies to the phone immediately Configuring XML Beep Support 9 Aastra Web Ul Use the following procedures to configure an XML beep on the IP phone Note XML Beep Support is enabled by default 1 Click on Basic Settings gt Preferences gt General Preferences General Suppress DTMF Flaybaci 7 Ensblec Display OTMF Digits Denables Play Call Waiting Tone Menables Stuttered Dial Tone v Enablec XM Beep Support v Enablec Status Scroll Delay seconds 5 Incoming Call interrupts Dialing Denables Switch Ul Focus To Ringing Line enables Call Hold Reminder During Active Calls Denanles Call Hold Reminder C Enablec Call Waiting Tone Period 0 Preferred line 1 v Pref
98. VVUKJSI4GHI u xn4ghi 5 MHONM5JKL mHon5jkl 6 PCTY6MNO pcry6mno 7 XU47PQRS7 pxuUu7pars 8 WL bbISTUV WLU bbIStuv 9 b3IOH9WXYZ b3I0A9WXYZ i lt SPACE gt lt SPACE gt HNO HNO Configuring Language Input Using the IP Phone Ul You can configure the language you use for inputting on the phone by setting the Input Language option The default input language setting is English You can change this setting using the IP Phone UI or the Aastra Web UI 50 Model 67551 IP Phone User Guide Example Preferences Language Input Language 1 Tones 1 Screen Language 1 English 2 Contrast Level 2 Input Language 2 Francais 3 Speed Dial Edit 3 Espafiol 4 Live Dialpad E N 4 Deutsch 5 Set Audio ES gt 5 Italiano 6 Time and Date 7 Language Select Select Cancel Done Done Done Language Option Input Language Option Select an Input Language 47 iP Phone UI Use the following procedure to change the input language using the IP Phone UI l Press on the phone to enter the Options List 2 Select Preferences 3 Select Language Select Input Language Select the language you want to use when inputting text and characters into the IP Phone UI Valid values are English default e Francais French e Espa ol Spanish e Deutsch German Italiano Italian Portugu s Portuguese e Pycckuii Russian Note Available input languages are
99. When the configuration update is complete the phone displays the following screens and then displays the Idle screen AASTRA AASTRA Network DoF AASTRA AASTRA SIP Done Lal John Smith Sat Jan1 12 18am Idle Screen Model 67551 IP Phone User Guide Network Connected Network Disconnected If your phone is successful when connecting to the network the following screen displays before changing to the Idle screen L1 John Smith Network Connected Sat Jan 1 12 18am If your phone did not successfully connect to the network the Network Disconnected prompt appears on the display and the telephone status light turns on L1 John Smith Network Disconnected Sat Jan 1 12 18am Check that the cables are tightly connected to the phone and to the wall jack The phone should automatically detect when it is reconnected and displays the Network Connected prompt for a few seconds However if changes have been made to your phone s network settings you may need to restart your phone For more information about connecting your phone see the Aastra 6755i IP Phone Installation Guide the section Connecting to the Network and to Power Check with your system or network Administrator for assistance Note f the phone displays No Service you can still use the phone but it is not registered with the Registrar For more information about registering your phone see your System Administrator 6 Model
100. abled Call Waiting Tone Period Preferred line 1 Y Preferred line Timeout seconds 0 Goodbye Key Cancels incoming Call enables Message Waiting Indicator Line AN e DND Key Mode Phone w Call Forward Key Mode account v 2 Inthe Preferred Line field select a preferred line to switch focus to after incoming or outgoing calls end on the phone Default is 1 Valid values are None disables the preferred line focus feature e 1to9 For example if you set the preferred line to 1 when a call incoming or outgoing ends on the phone on any line the phone switches focus back to Line 1 3 Inthe Preferred Line Timeout field enter the amount of time in seconds that the phone switches back to the preferred line after a call incoming or outgoing ends on the phone or after a duration of inactivity on an active line Default is 0 Valid values are e to999 4 Click Save Settings Goodbye Key Cancels Incoming Calls The 67551 has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Aastra Web UI 226 Model 67551 IP Phone User Guide If you enable this parameter which is the default pressing the Goodbye key rejects calls coming into the phone while you are on an active call When you disable this parameter pressing the
101. abled DND OFF Note If you make changes to the configuration for DND via the IP Phone UI you must refresh the Aastra Web UI screen to see the changes Configuring DND The following describes configuring DND on your phone To configure a DND key see the section Do not Disturb DND Key on page 84 Note If there is no DND key configured or if it is removed DND is disabled on the IP Phone 188 Model 67551 IP Phone User Guide Configuring DND Using the Aastra Web UI S Aastra Web UI Use the following procedure to configure DND using the Aastra Web UI 1 Click on Basic Settings gt Preferences gt General Preferences General Suppress DTF Flaybaci E Enabled Display OTMF Digits C Enablec Play Call Waiting Tone v Enabled Stuttered Dial Tone v Enadiec XML Beep Support v Enabled Status Scroll Delay seconds Incoming Call interrupts Dialing Denables Switch UI Focus To Ringing Line Fl Enabled Call Hold Reminder During Active Calls DO Enables Call Hold Reminder C Ensblec Call Waiting Tone Period 0 Preferred line 1 Y Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call Ml ensbiec Message Waiting Indicator Line AN v OND Key Mode Phone w Call Forward Key Mode account w 2 In the DND Key Mode field select a do not disturb DND mode to use on the phone Valid values are Account Phone default Custom Default is Phone e accountSets DND for a spe
102. ally disregarding the status of the monitored extension If transferring a call to an extension fails a message Transfer Failed displays on the phone and you can reconnect the call get the call back by pressing the line key again BLE Xfer and Call Forward When the focused line is in the Ringing state pressing the BLF Xfer key forwards the call to the extension unconditionally disregarding the status of the monitored extension BLFE Xfer and Speed Dial When the focused line and the monitored extension are idle pressing the BLF Xfer key causes the phone to go offhook and dial the number of the extension Model 67551 IP Phone User Guide 121 Configuring a BLF Xfer Key S Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Key Type Label Value Line Idle Connected Incoming Outgoing Busy Phone Lock 1 Pa El Y Softkeys and XML E f 5 5 Programmable Keys r Keypad Speed Dial Spesddisl w v v v v Directory 4 e su Reset 5 v lI 1 E Y Y Y Y Basic Settings 6 IL v ML Me v v v v Preferences r Account Configuration ee ivi 8 None v d 18 20 v Services XML Application URI http 216 94 98 90 xml menu
103. ang up the remote phone also hangs up Model 67551 IP Phone User Guide 153 You can set specific incoming Intercom call features on the 6755i IP phone using the Aastra Web UI The following table describes these features Incoming Intercom Features in Aastra Web UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call If auto answer is enabled on the IP phone the phone plays a tone if Play Warning Tone is enabled to alert the user before answering the intercom call If auto answer is disabled the phone rejects the incoming intercom call and sends a busy signal to the caller Play Warning Tone Allows you to enable or disable a warning tone to play when the phone receives an incoming intercom call on an active line Allow Barge In Allows you to enable or disable how the phone handles incoming intercom calls while the phone is on an active call For more information about the incoming Intercom features and for procedures on setting these features see Incoming Intercom Call Features on page 230 154 Model 67551 IP Phone User Guide Redial 47 iP Phone UI e Press to dial the most recent number you dialed from the phone e If you are off hook and press the last number you called is called back e Ifyou
104. applications the customized service is ready for you to use 447 iP Phone UI From the Services Menu Use the following procedure to access XML applications from the Services Menu Use the following illustration as a reference Services Key 1 Press the Services key 2 Use the 5 and 2 to scroll through the items 3 For menu and directory services select a service to display the information for that customized service Message services display to the screen after pressing the softkey or programmable key For user input services follow the prompts as appropriate 4 Toexit from the Services menu press the Services key again From an XML Key 1 Press the XML key on the 67551 phone A Custom Features screen displays or the title you specified 2 Use the 5 and 2 to scroll through the customized features 3 For menu and directory services select a service to display the information for that customized service Message services display to the screen after pressing the programmable key For user input services follow the prompts as appropriate 4 To exit from the Customized Features screen press the XML key again Model 67551 IP Phone User Guide 109 Flash Key You can set a key to generate a flash event when it is pressed on the 67551 You do this by setting the key to flash The IP phone generates flash events only when a call is connected and the
105. appropriate value s to enter in the XML Application URI field 13 In the XML Application Title field enter the title of the service This title appears on the phone s LCD after pressing the XML key If multiple XML applications are specified in the XML Application URI field a list of applications displays after pressing the XML key Expansion Module Keys 14 Select from Key 1 through Key 36 M6701 Or Select from Key 1 through Key 60 M6751 15 In the Type field select XML 16 In the Value field enter a URI s to apply to this key Note Contact your System Administrator for the appropriate value s to enter in the Value field 17 M6751 In the Label field enter a label to apply to this key Model 67551 IP Phone User Guide 107 18 In the XML Application URI field enter the applicable URI s Note Contact your System Administrator for the appropriate value s to enter in the XML Application URI field 19 In the XML Application Title field enter the title of the service This title appears on the phone s LCD after pressing the XML key If multiple XML applications are specified in the XML Application URI field a list of applications displays after pressing the XML key 20 Click Save Settings Accessing the XML Service After an XML application s has been saved to your IP phone and either the Services Menu or a key have been configured to access the XML
106. are on hook and press 727 a Redial Directory list appears on screen The redial list is available during active calls It stores up to the last 100 numbers you called allowing you to scroll through and select the number you wish to redial Note Your System Administrator can set your Redial key to speed dial a specific number Contact your System Administrator for more information Accessing the Redial List 47 iP Phone UI 1 If you are off hook and press C the telephone automatically dials the last number you called 2 Ifyou are not on the phone press to display the most recently dialed number and use 2 and 5 to scroll through the list to view the other numbers 3 Press 2 to see the second most recently dialed number or 5 to see the oldest call on your list 4 To dial the displayed number press E or lift the Handset or press any line keys 5 Press C2 or the key to cancel Note The redial list is available during active calls It also stores up to the last 100 gt numbers you called allowing you to scroll through and select the number you wish to redial Deleting from the Redial List Note You cannot delete individual entries in the Redial List 4 7 iP Phone UI Delete All Items 1 Press 2 Press the Delete Key then press the Delete Key again at the prompt to erase all items Model 67551 IP Phone User Guide 155 Mute You can use the Mute key to mute the handset hea
107. are that subscribes to a list of extensions from the BroadWorks Application Server On the 6755i the key LEDs illuminate either flashing solid or turn off depending on the state of those extensions Note The Broadworks BLF feature is not the same as the Broadworks Shared Call Appearance SCA feature and does not permit call control over the monitored extension Configuring a BLF List Key The BLF List function can be configured on the 67531 using the Aastra Web UI only If you set a key to use BLF List you must also enter a BLF List URI at Operation gt Softkeys and XML gt Services The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user For example my480i blf list as broadworks com The value of the BLF List URI parameter must match the list name configured Otherwise no values display on the 6755i screen and the feature is disabled Model 67551 IP Phone User Guide 89 9 Aastra Web Ul Use the following procedure to set a key to function as BLF List The procedure shows the softkey screens as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Passwor
108. ashes Speed Dial Edit Option 4 7 iP Phone UI Use the following procedure to edit a speed dial key from the IP Phone UI Note A speed dial key must be already configured on the phone to edit the key l Press on the phone to enter the Options List 2 Select Preferences 3 Select Speed Dial Edit All current speed dial key LEDs flash RED for programmable keys and expansion module keys All other function key LEDs turn off during this process After you press a speed dial key for editing the phone restores all key LEDs to their previous state 80 Model 67551 IP Phone User Guide 4 Press a speed dial key you want to edit The speed dial edit screen displays Notes 1 If a number on the keypad is setup as a speed dial key pressing the applicable number in the speed dial editing process also displays the speed dial edit screen The edit screen allows you to change the Speed Dial Number and Line setting 2 If you press a key that is NOT setup as a speed dial key the phone displays an Invalid Key message However if you press and hold an empty digit key programmable key or expansion module key set to NONE it initiates the Add a speed dial Key process allowing you to setup a new speed dial key For more information see Press and Hold to Create a Speed Dial applicable to programmable keys softkeys keypad keys expansion module keys on page 74 5 Edit the speed dial information as a
109. ast call return when pressed Call Forward Indicates the key is configured as a Call Forward key When pressed the IP Phone UI displays the Call Forward menus BLF Xfer Indicates the key is configured as a simplified BLF key and a transfer key You can use this key to perform the BLF function or you can use it as a transfer key to transfer calls Speed Dial Xfer Indicates the key is configured as a simplified speed dial key and a transfer key You can use this key to perform speed dial functions or you can use it as a transfer key to transfer calls Speed Dial Conf Indicates the key is configured as a speed dial key and a conference key You can use this key to speed dial from within a conference call and add the new call directly to the conference 64 Model 67551 IP Phone User Guide Key Function Description Services Indicates the key is set to access Services such as Directory List Key 1 on programmable keys Callers List Voicemail or any other XML applications set up by your by default System Administrator Directory Indicates the key is configured to access the Directory List Key 2 on programmable keys by default Callers List Indicates the key is configured to access the Callers List Key 3 on programmable keys by default Intercom Indicates the key is configured to be used for intercom calls Key 4 on programmable keys by default Phone Lock
110. b UI at any time by clicking Log Off 20 Model 67551 IP Phone User Guide The following categories display in the side menu of the Aastra Web UI Status Operation Basic Settings Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone It also displays hardware and firmware information about the IP phone and information about the SIP account s currently configured on the phone The information in the Network Status window is read only Operation User Password Allows you to change user password Phone Lock Allows you to assign an emergency dial plan to the phone lock the phone to prevent any changes to the phone and to prevent use of the phone and reset the user password Softkeys and XML Allows you to configure up to 6 bottom softkeys with functions identified in the list below Programmable Keys Allows you to configure up to 6 top programmable keys By default Keys 1 through 4 are programmed as Services Directory Callers List and Intercom respectively You can configure any of the six keys with the functions identified in the list below Available Functions for Softkeys and Programmable Keys None Pickup Line Last Call Return lcr Speed Dial Call Forward Do Not Disturb DND BLF Xfer Busy Lamp Field Speed Dial Xfer BLF BLF List Speed Dial Conf e Auto Call Distribution Directory ACD Di
111. bd 18 None Y 19 None vw 20 Nene Y Services XML Application URI http 216 94 98 90 xml menu mymenu php sources XML Application Title XML Menu BLF List URI my6731i bif list as broadworks com Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select None Model 67551 IP Phone User Guide 145 Programmable Keys 4 Select from Key 1 through Key 6 S In the Type field select None Expansion Module Keys 6 Select from Key 1 through Key 36 M6701 Or Select from Key 1 through Key 60 M6751 In the Type field select None Click Save Settings 146 Model 6755i IP Phone User Guide Empty Key You can set a softkey to force a blank entry on the IP phone display for a specific key You do this by setting the softkey to empty The keys are added in order from key 1 to key 20 after any hard coded keys have been added If a particular key is not defined it is ignored Configuring an Empty Key 9 Aastra Web Ul Use the following procedure to configure an Empty softkey on the 67551 phone 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Key Type Label Value Line Idle Connected I
112. be set using the IP Phone UI or the Aastra Web UI Note You can use a speed dial key while on an active call by placing the active call on hold first and then pressing the speed dial key You can create speed dial keys using any of the following methods e Using the Aastra Web UI at the paths Operation gt Softkeys and XML Operation gt Programmable Keys Operation gt Expansion Module Keys e Using the IP Phone UI at the path Options gt Preferences gt Speed Dial Edit e By pressing and holding a programmable key softkey keypad key or expansion module key Speed Dial Prefix The speed dial feature also allows you to specify a preset string of numbers followed by a that the phone dials automatically after pressing the speed dial key You can use this feature for numbers that contain long prefixes For example if you had the following speed dial configuration in the Aastra Web UI Access levelKey 1 Type speed dial Label Europe Office Value 1234567 Line 2 then after you press key 1 on the phone the prefix number displays on the phone screen The phone proceeds to dial the prefix number automatically and pauses for you to enter the remaining phone number using the keypad on the phone You can save up to 30 speed dial numbers on the 6755i Use the following procedures to set speed dial on the 6755i IP phone Model 67551 IP Phone User Guide 73 Press and Hold to Create a Speed Dial applicable
113. check the box 3 Click Save Settings to save your settings 2 4 Model 67551 IP Phone User Guide Call Waiting Tone Period You can specify a specific time period in seconds for the call waiting tone to play at regular intervals on an active call using the parameter Call Waiting Tone Period A value of 0 is the default and plays the call waiting tone only once on the active call When the incoming caller hangs up the call waiting tone stops on the existing active call You can enable or disable this feature in the Aastra Web UI Configuring Call Waiting Tone Period Use the following procedure to configure Call Waiting Tone Period S Aastra Web UI 1 Click on Basic Settings gt Preferences gt General Preferences General Suppress DTMF Playback enables Display OTMF Digits Denables Play Call Waiting Tone v Enabled Stuttered Dial Tone v Enabled XL Beep Support v Enabled Status Scroll Delay seconds 5 Incoming Call interrupts Dialing D Ensblec Switch UI Focus To Ringing Line enables Call Hold Reminder During Active Calls D Enables Call Hold Reminder C Enablec Call Waiting Tone Period 0 Proforred line 1 Y Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call Fl Enabled Message Waiting Indicator Line AH v DND Key Mode Phone w Call Forward Key Mode Account w 2 Inthe Call Waiting Tone Period field enter a time period in seconds that the call waiting tone will be aud
114. chnical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice Copyright Aastra Telecom Inc www aastra com AASTRA
115. cific account DND key toggles the account in focus on the phone to ON or OFF e phone default Sets DND ON for all accounts on the phone DND key toggles all accounts on the phone to ON or OFF custom Sets the phone to display custom screens after pressing the DND key that list the account s on the phone The user can select a specific account for DND turn DND ON for all accounts or turn DND OFF for all accounts Notes 1 If there is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone 2 Using the Aastra Web UI if you change the DND Key Mode to phone all accounts synchronize to the current setting of Account 1 3 Click Save Settings The changes takes affect immediately without a reboot Model 67551 IP Phone User Guide 189 4 Click on Basic Settings gt Account Configuration Status System Information Account Configuration Operation User Password Phone Lock Account DND Call Forward State Number Softkeys and XML 1 r All O Programmable Keys Keypad Speed Dial Directory No Answer Reset Basic Settings Preferences l Save Settings Account Configuration Busy 5 Foreach account enable DND by placing a check mark in the box Disable DND by unchecking the box Notes 1 If you selected Account or Custom mode in step 2 you can enable disable each account or all accounts as applicable If you
116. com Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Auto call distribution 4 Inthe Label field enter a label to apply to this ACD key 5 Inthe Line field select a line to apply Automatic call distribution Valid values are 1 through 9 6 Inthe state fields check enable or uncheck disable the idle state for this softkey Model 67551 IP Phone User Guide 93 Programmable Keys Note It is recommended you configure no more than a single ACD programmable key or Expansion Module key per IP phone 7 Select from Key 1 through Key 6 8 Inthe Line field select a line to apply Automatic call distribution Valid values are 1 through 9 Expansion Module Keys 9 Select from Key 1 through Key 36 M6701 or Select from Key 1 through Key 60 M6751 10 M6751 In the Label field enter a label to apply to this ACD key 11 In the Line field select a line to apply Automatic call distribution Valid values are 1 through 9 12 Click Save Settings Using the ACD Feature on your IP Phone The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone To login to a phone queue you must preconfigure an ACD softkey programmable key or expansion module key on your IP Phone as described in the previous procedure Your Administrator sets up the queue that you access when you press the ACD Key Con
117. ctionality Valid values are e global e through 9 17 Click Save Settings Model 67551 IP Phone User Guide 123 Speed Dial Xfer The Speed Dial key allows a number to be dialed quickly by pressing one key configured for speed dialing The Xfer key allows a call to be transferred to other recipients blindly or consultatively The Speed Dial Xfer key combines the Speed Dial and Xfer key s functionality together allowing the user to transfer calls or use Speed Dial with one key Note It is recommended that you enable the Switch UI Focus to Ringing Line parameter when using the Speed Dial Xfer feature For more information about this parameter see Switch UI Focus to Ringing Line on page 224 Speed Dial Xfer Key Requirements and Functionality The Speed Dial Xfer key has the following capabilities e Speed Dial Xfer and Speed Dial When the phone is in the Idle state pressing the Speed Dial Xfer key causes the phone to go offhook and dial the predefined extension e Speed Dial Xfer and Blind Transfer When the phone is connected to a call pressing the Speed Dial Xfer key blind transfers the call to the predefined target If transferring a call fails a message Transfer Failed displays and you can reconnect the call get the call back by pressing the line key again e Speed Dial Xfer and Call Forward When the phone is in the Ringing state pressing the Speed Dial Xfer key forwards the call to the predefined e
118. d Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Softkeys Configuration Key 2 2 XML Application URI XML Application Title BLF Type Label Value Line Idle Connected Incoming Outgoing Busy Par v Par v Fidus v Fisus Y Y Speecdial v 2051224564 Y E Y Y Y Y PhoneLock w BLF Xfer v v E v v v v XML vi XML Menu Y Y Y Y None Y None Mi None Y None Y None v Nme XJ nm wi als E None Y None mi None Y hona E Nene NH None vi Services List URI http 216 94 98 90 xml menu mymenu php source XML Menu my6731i biFlist as broadworks com 2 Select from Key 1 through Key 8 Keys 5 and 6 can be made configurable only by your system administrator 3 Inthe Type field select Park 4 Inthe Label field enter a label for the park softkey Note The Value and Line fields are configured by the Administrator YN 00 A A A Select from Key 1 through Key 8 In the Type field select Pickup In the Label field enter a label for the pickup softkey Click Save Settings Click on Reset then click Restart to restart the IP phone and apply the changes Using the Park Call Pickup Parked Call Feature Use the following procedure on the
119. d Key Type Label Value Line Idle Connected Incoming Outgoing Busy Phone Lock 1 Park Par Y Softkeys and XML Bl riduo Y e Programmable Keys Keypad Speed Dial E hides wj Directory v Jl Reset v vj E v Y Y Y Basic Settings XML 5 XML Menu v v v v v Preferences Account Configuration None s 8 None s e Nene wr 9 None v 1 None Mi L 2 None e None m P None M m 15 v None v 18 None iw 19 None v 20 Nene v Services XML Application URI http 216 94 98 90 xml menu mymenu php sourcez XML Application Title XML Menu BLF List URI my6731i blf listg as broadworks com Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select BLF List BroadSoft BroadWorks 4 Inthe Line field select a line number that is actively registered to the appropriate SIP proxy you are using Valid values are e global through 9 Note The Label and Value field are not required The BroadWorks BLF List name is configured in the BLF List URI field instead 90 Model 67551 IP Phone User Guide 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey 6 Inthe BLF List URI field enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user For example my67551 blf listO as broadworks com Note Contact your System Administrator for the BLF List URI Programmable
120. ding them to the conference 4 Press the Conf Key A new line opens John Smith 5 Enter the phone number of Party 3 6 Wait for Party 3 to answer When Party 3 answers you can consult with them before adding them to the conference 7 Press the Conf key again to add Party 3 to the conference Party 1 which is yourself Party 2 and Party 3 are all connected to a single conference 8 To drop a party from the conference press the Conf key once more available of the parties in the conference call When a name is displayed pressing 4 drops the displayed party from the call Note You can use 2 and 5 to scroll through and see the numbers and names if gt Model 67551 IP Phone User Guide 165 Joining Two Active Calls in a Single Conference 47 iP Phone UI 1 Begin with active calls on two different lines for example Line 1 and Line 2 have active calls 2 Press the Line key for which you want to conference the two calls together for example Line 1 3 Press the Conf key 4 Press the Line key that has the second active call for example Line 2 5 Press the Conf key The two active calls link into a conference call on Line 1 Note You can use 2 and 5 to scroll through and see the numbers and names Gf available of the parties in the conference call When a name is displayed pressing 4 drops the displayed party from the call Centralized Conferencing for Sylantro and Broadsof
121. dset or speakerphone When you use the mute key on your phone you cannot be heard on an active call or on a conference For muted calls the handsfree LED flashes and the Mute key LED is ON 47 iP Phone UI You can use the Mute key to mute the handset headset or speakerphone The speaker light flashes slowly and you can hear the caller but they cannot hear you To switch mute on or off press CJ Note If you place a muted call on hold the phone automatically takes the call off mute when you reconnect to the call 156 Model 67551 IP Phone User Guide Receiving Calls When a call is ringing at your extension the inbound callers extension and name display to the screen The line call appearance light flashes quickly for the incoming call L1 John Smith Tue May 17 10 19am L1 Ring 201 Keri March Answering an Incoming Call 4 7 iP Phone UI To answer the call e For handsfree operation press or the line call appearance button for the incoming call e Press for handsfree or headset operation e Lift the handset for handset operation Note The audio mode setting you have selected in the options list under Headset Settings determines if the call goes to handsfree or headset operation For more information see the section Customizing Your Phone on page 28 If the phone is already connected to a call pressing the line call appearance button for the new incoming call automatically place
122. dware Information Attribute Platform Firmware Information Attribute Firmware Version Firmware Release Code Boot Version Date Time SIP Status Line LAN Port PC Port Up Down Auto Auto 100Mbps 10Mbps Full Half 00 08 5D 16 10 F4 Value 55i Revision 0 Value 25 0 83 SIP 2 3 0 1225 Jun 30 2008 23 57 25 SIP Account Status 9995551212Bproxy com 5060 99955512128 proxy com 5060 9995551212 proxy com 5060 Backup Registrar Used Registered Registered Registered This Network Status window is view only It displays the Network Status of your phone which includes the following e Link State Negotiation Speed and Duplex setting for the LAN and PC ports MAC Address Hardware Information Firmware Information SIP Account status Model 67551 IP Phone User Guide 25 SIP Account Status The IP Phones show the SIP registration status on the IP Phone s Network Status screen in the Aastra Web UI The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status displayed Status Systern Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Network Status Attribute Link State Negotiation Speed Duplex MAC Address Hardware Information Attribute Platform Firmware Information Attribute Firmware Version Firmware Releas
123. e Sun Jan 2 Default 2 Jan 00 2000 01 02 02 01 2000 02 01 00 02 01 00 01 02 00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan 02 01 2000 Date Format Sun Jan 2 2 Jan 00 2000 01 02 02 01 2000 02 01 00 02 01 00 01 02 00 Jan2 2 Jan 2000 Sun 2 Jan 2 Jan 02 01 2000 e O O O O O O O O O O 8 Press Done to save the Date Format 40 Model 67551 IP Phone User Guide Set Time Zone 1 Select Preferences 2 Select Time and Date 3 Select Time Zone Time and Date k 1 Time Zone 2 Daylight Savings 3 Time Format 4 Date Format 5 Time Server 6 Set Time 7 Set Date Select A list of Time Zones display for different areas of the world 4 Select a Time Zone that applies to your area The default Time Zone is US Eastern Time Zone O US Aleutain O US Central US Eastern O US Hawaii United States Cancel Done Note For a list of the Time Zones values available on the IP Phone see Appendix A Time Zone Codes 5 Press Done to save the Time Zone setting Daylight Savings Time 1 Select Preferences 2 Select Time and Date 3 Select Daylight Savings Time and Date 1 Time Zone 2 Daylight Savings 3 Time Format 4 Date Format 5 Time Server 6 Set Time 7 Set Date Select Model 67551 IP Phone User Guide 41 4 Select a Daylight Savings time from the list of options Default is Automatic Valid values are e OFF e 30 min summert
124. e The 67531 has a feature that allows a locked phone to be overridden when an XML application is sent to the phone This feature also allows you to still use programmable keys softkeys expansion module keys applicable to the XML application even though the phone is locked However any keys NOT associated with the XML application cannot be used when the phone is locked Also XML Get Requests override the locked feature on the phone so that any softkey or programmable key pressed by the user that initiates a Get Request continues to get sent Only a System Administrator can configure the feature of XML override for a locked phone RTP Recording and Simultaneous Playing The IP Phones now allow for Real Time Transport Protocol RTP recording and simultaneous playing of an audio file via XML commands created by your Administrator The RTP and multicast RTP commands allow the phone to send receive an RTP stream to from given multicast unicast addresses without involving SIP signaling Notes 1 When an RTP stream is being sent with RTP recording and simultaneous playing mix the IP Phone LCD displays an icon with an m on top to indicate that a mixed RTP stream is being sent 2 When RTP stream is being received with RTP recording and simultaneous playing mix you can use the volume controls on the IP phone to adjust the volume increase or decrease to your specifications Contact your System Administrator for more inf
125. e Code Boot Version Date Time SIP Status Line SIP Account Status LAN Port PC Port Up Down Auto Auto 100Mbps 10Mbps Full Half 00 08 5D 16 10 F4 Value 55i Revision 0 Value 25 0 83 SIP 23 0 1225 Jun 30 2008 23 57 25 SIP Account Status 9395551212 proxy com 5060 9995551 212 proxy com 5060 9995551212 proxy com 5060 Backup Registrar Used Registered Registered Registered 26 Model 67551 IP Phone User Guide The following table describes the status conditions that can display for the account Account Number is 4 SIP Account is 9057604601 anasipproxy aastra com on port 5060 Status is 401 Unregistered if SIP registration fails Backup registrar is used No Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server Example Backup Registrar Line SIP Account Status Used 1 9057604603 anasipproxy aastra com 5060 Registered Yes where Account Number is 1 SIP Account is 9057604603 anasipproxy aastra com on port 5060 Status is Registered Backup registrar is used Yes SIP Error Displays on accounts when registration fails with the SIP proxy server Number Example Backup Registrar Line SIP Account Status Used 4 9057604601 anasipproxy aastra com 5060 401 No where Model 67551 IP Phone User Guide 27 Customizing Your Phone The following
126. e Keys or Click on Operation gt Expansion Module lt N gt System Information Programmable Keys Configuration Operation User Password Type Value Phone Lock Softkeys and XML Programmable Keys Directory Keypad Speed Dial Directory Reset Intercom Basic Settings Preferences Account Configuration None Services Callers List None Services XML Application URI XML Application Title BLF List URI Softkeys 2 Select from Key 1 through Key 20 3 4 5 In the Type field select Callers List In the Label field enter a label to apply to this key In the state fields check enable or uncheck disable the states you want to apply to this softkey Programmable Keys 6 7 Select from Key 1 through Key 6 In the Type field select Callers List Expansion Module Keys 8 10 11 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M6751 In the Type field select Callers List M675i In the Label field enter a label to apply to this key Click Save Settings 136 Model 67551 IP Phone User Guide Intercom Key By default the 67551 has an Intercom key configured on key 4 of the top set of keys However using the Aastra Web UI you can assign the Intercom key to any key on the top or bottom keys on the phone Intercom ds Key
127. e Option Description Speaker Headset This is the default setting Calls can be made or received using the handset or handsfree speakerphone In handset audio mode pressing the button on the phone switches to handsfree speakerphone In Speaker audio mode lift the handset to switch to the handset Choose this setting if you want to make or receive all calls using a handset or headset Calls can be switched from the handset to headset by pressing the 375 button on the phone To switch from the headset to the handset lift the handset Speaker Headset Incoming calls are sent to the handsfree speakerphone first when the button is pressed By pressing the button again you can switch back and forth between the handsfree speakerphone and the headset At anytime lifting the handset switches back to the handset from either the handsfree speakerphone or the headset Headset Speaker Incoming calls are sent to the headset first when the button is pressed By pressing the button again you can switch back and forth between the headset and the handsfree speakerphone At anytime lifting the handset switches back to the handset from either the headset or the handsfree speakerphone Model 67551 IP Phone User Guide 35 Headset Mic Volume The Headset Mic Volume option allows you to set the volume level for the headset microphone Setting Audio Mode and Headset Mic Volume 47 iP Phone UI Press on the
128. e Parties for Sylantro and Broadsoft Servers Note You can have an unlimited number of parties in a conference dependent on the limitations of the server 1 When you begin a conference you are the first party in the conference Party 1 Pickup the handset or press the Speakerphone Key A line opens up 2 Call Party 2 by dialing their number or answer an incoming call of a Party 3 Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to Conference 1 Model 67551 IP Phone User Guide 167 4 10 11 12 13 Press the Conf Key A new line opens L2 John Smith gt 7788 Dial Conf Xfer Enter the phone number of Party 3 Wait for Party 3 to answer When Party 3 answers you can consult with them before adding them to the Conference 1 Press the Conf Key again to add Party 3 to Conference 1 Party 1 which is yourself Party 2 and Party 3 are all connected to Conference 1 Press an available Line Key or answer an incoming call on an available line If calling out call Party 4 Wait for Party 4 to answer When Party 4 answers you can consult with them before adding them to the conference Press the Conf Key to add Party 4 to Conference 1 Press the Line Key that has Conference 1 Press the Conf Key to join all parties Parties 1 through 4 on Conference 1 To add more parties repeat steps 8 through 12 Note You can use 2 and 5 to sc
129. e from being used or configured You can lock the phone using any of the following e At the path Options Phone Lock on the IP Phone UI e At the path Operations Phone Lock on the Aastra Web UI e Ataconfigured key on the phone For more information about configuring a Lock Unlock key on your phone see Paging Key Sends the RTP Stream on page 141 Use the following procedures to lock an IP phone and prevent it from being used or configured 4 7 iP Phone UI Lock the Phone 1 Press on the phone to enter the Options List 2 Select Phone Lock and press Enter 3 Press 4 to set the phone to lock 4 Press on the phone The following message displays Phone is locked Unlock the Phone 1 Press on the phone to enter the Options List 2 Enter your user password and press Enter The phone unlocks 9 Aastra Web Ul 1 Click on Operation gt Phone Lock Status System Information Phone Lock Operation User Password Lock or unlock the phone ponga reni Emergency Dial Plan 811199911121110 Softkeys and XML Programmable Keys Lock the phone Lock Keypad Speed Dial Reset User Password Reset Directory i Feco Save Settings Basic Settings Preferences Account Configuration Model 67551 IP Phone User Guide 259 Lock the Phone 2 Inthe Lock the Phone field click Lock The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click on O
130. e server does not interfere with normal operations of the phone for example pressing the options menu when on a call does not affect the call e If the phone is locked you must unlock the phone before accessing the Options Menu redirect feature After pressing the Options Key the phone displays a screen that allows you to unlock the phone before continuing e On the 67551 the redirection feature works after selecting the Services Menu To display the original Options Menu press and hold the Options key Contact your System Administrator for more information about this feature Model 67551 IP Phone User Guide 243 XML Applications and Off Hook Interaction If enabled by your Administrator the 6755i can be prevented from going into the off hook dialing state when the handset is off hook and the call ends This feature is disabled by default and must be enabled by your Administrator The disabled behavior is as follows You are in a call using the handset and the phone displays an XML application The far end terminates the call and a new XML application gets pushed pulled onto the display Since the handset is off hook and in idle mode the offhook idle timer starts When this timer expires the phone applies dial tone and moves to the off hook dialing state which then destroys the XML application that was being displayed Contact your System Administrator for more information about this feature XML Override for a Locked Phon
131. ecify in the No Rings screen and then forwards the call 11 Press DONE in the CFWD State screen to save all changes 12 Press DONE in the CFWD Mode screen to save all changes 13 Press DONE in the CFWD Account screen to save all changes Model 67551 IP Phone User Guide 207 Missed Calls Indicator The IP phone has a missed calls indicator that increments the number of missed calls to the phone This feature is accessible from the IP phone UI only The number of calls that have not been answered increment on the phone s idle screen as lt number gt New Calls As the number of unanswered calls increment the phone numbers associated with the calls are stored in the Callers List The user can access the Callers List and clear the call from the list Once the user accesses the Callers List the lt number gt New Calls on the idle screen is cleared Accessing and Clearing Missed Calls 47 iP Phone UI Use the following procedure to access and clear missed calls from the Callers List Once you display the Callers List the lt number gt New Calls indicator clears Use the following illustration as a reference Services Key O Callers ia Key l Press Callers List key on the phone Or Press the Services key and select Callers List from the menu 2 Usethe w keys to scroll through the line items in the Callers List to find the line item
132. ectively Keys 5 and 6 have no assigned functions All 6 keys are programmable and can be assigned to perform specific functions The following are the default functions for the programmable keys on the 6755i IP phone 1 SERVICES Accesses enhanced features and services such as XML applications and voicemail provided by third parties 2 DIRECTORY Accesses the Directory List which displays up to 200 names and phone numbers stored in alphabetical order 3 CALLERS LIST Accesses the Callers List which lists the last 200 calls received 4 INTERCOM Automatically connects with a remote extension for outgoing calls and answers incoming intercom calls 5 NONE No assigned function 6 NONE No assigned function The following softkeys display when you pick up the handset DIAL After entering a phone number from the keypad you can press the Dial softkey to immediately dial the number CONF Begins a conference with the active call XFER Transfers the active call to another number For more information about programming the programmable keys to perform specific functions see the Softkeys and Programmable Keys on page 63 Model 67551 IP Phone User Guide 13 Text Keys Symbol Keys Key Description Softkeys 6 Bottom keys programmable state based softkeys cap cc e 9 E up to 20 programmable functions cap gto cap a C cap a E Gap a E For more information about programming the sof
133. ed number if DND has been enabled for that account OR if the account is currently engaged in another call No Answer Enables CFWD NoAns for an account and forwards incoming calls to a specified number if the call has not been answered for the specified number of rings or if the account has DND enabled the CFWD All settings take precedence over CFWD Busy and CFWD NoAns gt Note If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled and gt You can also use the following keys if required All Off Disables all CFWD states for the current account in focus All On Enables all CFWD states for the current account in focus e CopytoAll Key Copies the call forward phone number and state of the Call Forward mode All Busy No Answer in focus to every Call Forward mode of that account For example if you have the cursor pointing at the All state and it is enabled and has a call forward phone number configured pressing the CopytoAll Key enables the Busy state and the NoAns state and assigns the same phone number to both states e Cancel Key Cancels any configuration you may have made without saving To cancel a configuration you must press this CANCEL key before pressing the DONE key Model 67551 IP Phone User Guide 199 For the CFWD No Answer state press the CHANGE key for the mode you selected in step 2 This displays the Call Forward State screen In the following example the CFWD All state is
134. em 47 iP Phone UI Use the following procedure to delete all items from the Callers List 1 Press the Callers List Key 2 Press the Delete softkey 3 Press the Delete softkey again at the prompt to erase all items Model 67551 IP Phone User Guide 185 Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI When you download the Callers List the phone stores the callerlist csv file to your computer in comma separated value CSV format You can use any spreadsheet application to open the file for viewing The following is an example of a Callers List in a spreadsheet application This file displays the name phone number and the line that the call came in on A B John 41373 Tirn 41376 Carol 4443245 Tom 41355 Download the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI S Aastra Web UI 1 Click on Operation gt Directory Status System Information Directory Operation User Password Files Available for Download Phone Lock Softkeys and XML Directory List Keypad Speed Dial i Directory Callers List Reset Basic Settings Preferences Account Configuration 2 In the Callers List field click on Save As A File Download message displays Click OK Enter the location on your computer where you want to download the Callers List and click SAVE The
135. ension without consulting with the person receiving the call To do this simply complete the transfer immediately after you have entered the number The call goes directly to the extension or outside line you transferred to If the party you are transferring the call to does not answer the transferred call rings back to your extension Consultative Transfer You also have the option to consult with the person you are transferring the call to before you complete the transfer To do this simply remain on the line until the receiving party answers the call After consulting with the receiving party you can either complete the transfer or cancel the transfer to go back to the original call 47 iP Phone UI When you lift the handset on the phone the Transfer key displays on the bottom set of softkeys by default Use this key to transfer calls HN John Smith C Screen that displays when handset is lifted Model 67551 IP Phone User Guide 161 Use the following procedure to transfer a call to another extension Use the following illustration as a reference HA n ia E EEG 1 1 os LL lo c i bc cH Pe Transfer NR Key when handset is gt y bes lifted DE jc loco E To transfer a call to another extension 1 Connect to Party 1 if not already connected Party 1 is the party you want to transfe
136. erred line Timeout seconds 0 Goodbye Key Cancels incoming Call 7 Ensblec Message Waiting Indicator Line an e DND Key Mode Phone w Call Forward Key Mode Account w 2 The XML Beep Support field is enabled by default To disable this field uncheck the box 3 Click Save Settings Model 67551 IP Phone User Guide 217 Call Hold Reminder During Active Calls The IP phones allow you to enable or disable the ability for the phone to initiate a continuous reminder tone on the active call when another call is on hold For example when this feature is enabled and the call on Line 1 is on hold and then the you answer a call on Line 2 and stay on that line a reminder tone is played in the active audio path on Line 2 to remind you that there is still a call on hold on Line 1 When this feature is disabled a ring splash is heard when the active call hangs up and there is still a call on hold You can enable or disable this feature using the Call Hold Reminder During Active Calls in the Aastra Web UI Configuring Call Hold Reminder During Active Calls Use the following procedure to configure Call Hold Reminder During Active Calls on the IP phone Note Call Hold Reminder During Active Calls is disabled by default 9 Aastra Web Ul 1 Click on Basic Settings gt Preferences gt General Preferences General Suppress DTMF Playback El Enabled Display OTMF Digits Denables Play Call Waiting Tone al Enab
137. es not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the telephone is in your possession Aastra Telecom shall not be liable for any incidental or consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customers use of or inability to use this telephone either separately or in combination with other equipment This paragraph however shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal family or household purposes This warranty sets forth the entire liability and obligations of Aastra Telecom with respect to breach of warranty and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties expressed or implied including warranties or fitness for particular purpose and merchantability Warranty Repair Services Should the set fail during the warranty period In North America please call 1 800 574 1611 for further information Outside North America contact your sales representative for return instructions You will be responsible for shipping charges if any When you return this telephone for warranty service you must present proof of purchase Model 67551 IP Phone User Guide 261 After Warranty Service Aa
138. ese Pyccknii Russian Nordic Note All languages may not be available for selection The available languages are dependant on the language packs currently loaded to the IP phone English is the default language and cannot be changed or removed For more information about loading language packs see your System Administrator 6 Press Done to set the language on the phone The change is dynamic When you exit the Options Menu the phone displays all menu items in the language you selected S Aastra Web UI Note You must have the language pack s already loaded to your phone in order to use them For more information about loading language packs see your System Administrator 1 Click on Basic Settings Preferences Language Settings Language Settings Webpage Language English v Input Language English 2 Inthe Webpage Language field select a language to apply to the Aastra Web UI The IP phone supports the following languages English default Francais French Espa ol Spanish Deutsch German Italiano Italian Portugu s Portuguese Pycckui Russian Nordic Note All languages may not be available for selection The available languages are dependant on the language packs currently loaded to the IP phone by your System Administrator English is the default language and cannot be changed or removed 46 Model 67551 IP Phone User Guide 3 Click Save Settings The change is dy
139. eset Directory 3 DEE Save Settings Basic Settings Preferences Account Configuration 2 Inthe Reset User Password field click Reset The following screen displays Status System Information Reset User Password Operation User Password Please enter the current and new passwords FUE Current Password ERPEREPETEEEESUSEND Softkeys and XML Programmable Keys New Password 000000000000000009 Keypad Speed Dial Password Confirm seseesecseseesves Directory Reset Basic Settings Save Settings Preferences Account Configuration In the Current Password field leave this blank In the New Password field enter a new password In the Password Confirm field re enter your new user password oO Un a uy Click Save Settings 56 Model 67551 IP Phone User Guide Restarting your phone You may want to restart your phone to check for updates on the server You may occasionally need to restart your phone to set changes or updates to your phone or network settings You may also need to restart your phone if you have been asked to do so by your System Administrator or should you experience any unexpected behavior 47 iP Phone UI l Press the button on the phone to enter the Options List 2 Select Restart Phone 3 When the prompt Are you sure you wish to restart the phone appears press the Restart softkey If you do not wish to restart your phone press Cancel Note Your phone is out o
140. ess the Dial softkey if the handset is offhook or the key immediately after dialing the number The phone sends the call without delay If you are unable to make calls within certain area codes check with your System Administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes Tue Jan 61 16 184m Li Dial 1283 Dial When your party picks up a timer appears on your display that records the length of your call If the Live DialPad option is on as soon as you press the first digit on the dial pad the phone automatically selects the next available line go off hook and dial as digits are pressed 150 Model 67551 IP Phone User Guide Pre dialing a Number Tue Jan 81 16 18am 1283 Dial Backsrace Pause You can also make a call by pre dialling a number Pre dialling lets you view a number before you dial Use the Backspace softkey to correct any errors Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset Your phone must be in either the Speaker or Speaker Headset audio mode For more information about setting the audio mode on your phone see Audio Mode on page 35 4 7 iP Phone UI e To dial using handsfree first press and enter a number at the dial tone e To answer a call on your phone using handsfree press or the line call appearance
141. ess the Directory Key The directory displays the number of entries in your list If the Directory list is empty Directory Empty Use Save to add displays The following is an example of the Directory List Header screen with 97 entries in the List Directory 97 items Use V A to view Press 1st letter DeleteList Add New Quit 2 You can access entries by pressing 2 and 5 to scroll through the list 3 To search for an entry by name press the dial pad number corresponding to the first letter of the name for example press 7 for the letter P Continue to press the dial pad number to access other letters on the same key for example press 7 three times for Ron If there are multiple entries under the same letter you can use 2 and 5 to scroll through the list or continue to press the next letters of the name to find a better match 4 To dial the displayed number press Eo just lift the handset or press any line keys 5 Press the Directory Key to cancel Sorting Entries and Quick Search Feature You can sort multiple numbers according to preference and perform a quick search feature that allows you to enter the first letter that corresponds to a name in the Directory to find specific line items The phone displays the first name with this letter Note The quick search feature in the Directory List works only when the Directory 1s first accessed Managing the Directory List From the Directory List
142. ettings Auto Answer Enabled Enabled Enabled Enabled Microphone Mute Play Warning Tone s SI S S Allow Barge In 2 The Auto Answer field is enabled by default The automatic answering feature is turned on for the IP phone for answering Intercom calls To disable this field uncheck the box Note If the Auto Answer field is not checked disabled the phone rejects the incoming intercom call and sends a busy signal to the caller 3 The Microphone Mute field is enabled by default The microphone is muted on the IP phone for Intercom calls made by the originating caller To disable this field uncheck the box 4 The Play Warning Tone field is enabled by default If Auto Answer is enabled the phone plays a warning tone when it receives in incoming intercom call To disable this field uncheck the box Model 67551 IP Phone User Guide 231 5 The Allow Barge In field is enabled by default If Allow Barge In is enabled the phone puts an active call on hold and answers the incoming Intercom call To disable this field uncheck the box 6 Click Save Settings to save your settings 232 Model 6755i IP Phone User Guide Using Redial Key for Last Number Redial The IP phone has an enhanced redial user interface that allows a user to quickly redial the last number that was dialed out from the phone You can e Press the REDIAL button twice to redial the last number dialed
143. eys State Description idle The phone is not being used connected The current line is in an active call or the call is on hold incoming The phone is ringing outgoing The user is dialing a number or the far end is ringing busy The current line is busy because the line is in use or the line is set as Do Not Disturb The following table identifies the applicable default states for each softkey type on the IP phone Softkey Type Default States None All states disabled Line idle connected incoming outgoing busy Speed Dial idle connected incoming outgoing busy DND idle connected incoming outgoing busy BLF idle connected incoming outgoing busy BLF List idle connected incoming outgoing busy Auto Call Distribution ACD idle Directed Call Pickup DCP Group Call Pickup GCP idle connected incoming outgoing busy XML idle connected incoming outgoing busy Flash All states disabled Sprecode connected Park connected Pickup idle outgoing 66 Model 67551 IP Phone User Guide Softkey Type Default States Last Call Return idle connected incoming outgoing busy Call Forward idle connected incoming outgoing busy BLF Xfer idle connected incoming outgoing busy Speed Dial Xfer idle connected incoming outgoing busy Speed Dial Conf idle connected incom
144. f service temporarily during the restart and downloading process S Aastra Web UI 1 Click on Operation Reset Status System Information Reset Operation User Password Phone Phone Lock Restart Phone Restart Softkeys and XML Es Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration 2 Click Reset 3 Click OK at the confirmation prompt Model 67551 IP Phone User Guide 57 Phone Lock You can lock your phone to prevent the phone from being used or configured You can lock the phone using any of the following e At the path Options gt Phone Lock on the IP Phone UI e At the path Operations Phone Lock on the Aastra Web UI e At a configured key on the phone For more information about configuring a Lock Unlock key on your phone see Paging Key Sends the RTP Stream on page 141 In the Aastra Web UI the Operation Phone Lock path also allows you to perform the following e Reset a user password Clicking on the Reset button in the Reset User Password field displays a screen that allows you to enter and save a new user password e Set an emergency dial plan An emergency dial plan can be 911 999 112 110 or all of the above The default emergency dial plan is 911199911121110 The following procedures describe locking the phone setting an emergency dial plan and resetting the user password Locking Unlocking a Phone Use the
145. field select Sprecode 12 M6751 In the Label field enter a label to display on the IP phone for this key 13 In the Value field enter the appropriate value for accessing specific services from the server Note For values to enter in this field contact your System Administrator 14 Click Save Settings Model 67551 IP Phone User Guide 113 Park Pickup Keys The 67551 phone has a park and pickup call feature that allows you to park a call and pickup a call when required The IP phones support the Park Pickup feature on the Asterisk BroadWorks and Sylantro servers The park pickup feature performs as follows e When a call comes in and you pickup the handset you can press the applicable Park key to park the call e After the call is parked you can press the Pickup key followed by the applicable value to pickup the call Administrators can configure the park and pickup keys for any line using the configuration files or the Aastra Web UI Users can make changes to customize the label of the park pick up keys using the Web UI Configuring Park Pickup Keys 9 Aastra Web Ul Note Keys 5 and 6 SAVE and DELETE keys can be made configurable ONLY by your System Administrator Use the following procedure to configure park pickup on the 6755i phone 114 Model 67551 IP Phone User Guide 1 Click on Operation gt Softkeys and XML Status System Information Operation User Passwor
146. fix to apply to this hard key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 4 Inthe Line field select a line for which to apply the speed dial to Valid values are 1 through 9 5 Click Save Settings Note You can delete a speed dial key by removing the information from the Value field 82 Model 67551 IP Phone User Guide Editing a Speed Dial Key Using Keypad Speed Dial in the Aastra Web UI S Aastra Web UI 1 Click on Operation gt Keypad Speed Dial Keypad Speed Dial Key Value Line 4771 9051234567 m f amp WN a pra pers J 4 E mmi Ij e oo o o HAA 2 Select from Digit 1 through Digit 9 3 In the input box edit the phone number extension or speed dial prefix for this Digit key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 4 Inthe Line field select a line for which to apply the speed dial to Valid values are 1 through 9 5 Click Save Settings Model 67551 IP Phone User Guide 83 Do not Disturb DND Key The IP phones have a feature you can enable called Do not Disturb DND The DND function allows you to turn do not disturb ON and OFF Note You can configure DND using the Aastra Web UI only If DND is ON callers calling into the phone hear
147. following procedures to lock an IP phone and prevent it from being used or configured 4 7 iP Phone UI Lock the Phone 1 Press on the phone to enter the Options List 2 Select Phone Lock and press Select 3 Atthe Lock the phone prompt press Lock The message Phone is locked displays Unlock the Phone 1 Press on the phone to enter the Options List 2 Atthe prompt 7o unlock the phone enter your user password and press Enter The phone unlocks 58 Model 67551 IP Phone User Guide S Aastra Web UI 1 Click on Operation gt Phone Lock Status System Information Phone Lock Operation User Password Lock or unlock the phone PUES Emergency Dial Plan 311189911121110 Softkeys and XML Programmable Keys Lock the phone Lock Keypad Speed Dial Reset User Password Reset Directory Reset z Save Settings Basic Settings _ Save Settings Preferences Account Configuration Lock the Phone 2 Inthe Lock the Phone field click Lock The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click on Operation gt Phone Lock 4 Inthe Unlock the Phone field click Unlock The phone unlocks dynamically and displays the following message Phone is unlocked Model 67551 IP Phone User Guide 29 Defining an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number emergenc
148. from the Caller List Save from the Redial List Saving from the Display 47 iP Phone UI You can save the name number and or label displayed on your screen during an active call to the Directory List using the following procedure Use the following illustration as a reference Directory Key 1 During an active call while the name number and or label of the incoming caller displays to the LCD press the Directory key 2 Press the Add New key The name and or number from the active call gets stored to the Directory 178 Model 67551 IP Phone User Guide Saving from the Callers List 47 iP Phone UI You can save a name number and or label from the Callers List to the Directory List using the following procedure Use the following illustration as a reference di qd ne T T3 Directory Key ea e f le c T H Callers List Key E uM 1 Press the Callers List key 2 Scroll to the entry you want to copy to the Directory List 3 Press Copy The entry is saved in the Directory List Saving from the Redial List 4 7 iP Phone UI You can save a name number and or label from the Redial List to the Directory List using the following procedure Use the following illustration as a reference
149. g from Keypad Speeddial in Web UI 79 prefix 73 Speeddial key 73 press and hold 74 speeddial keys editing 80 speeddial Xfer 124 Speeddial Xfer key 124 Sprecode key 112 sprecode setting key for 112 star codes 210 starting up the phone 3 status scroll delay 221 switch UI focus to ringing line 224 T terminated calls indication 248 time and date 38 Index 3 Index time and date format 38 transfering calls blind 161 transfering calls consultative 161 transferr calls indication of 163 troubleshooting solutions 255 changing user password 256 display blank 255 finding IP address 256 handset not working 255 locking unlocking phone 259 no dial tone 255 no ring 255 no speakerphone 255 phone displays Bad Encrypted Config 257 phone displays No Service 256 restarting the phone 258 using services 256 VM message light not working 255 U user password 54 V voicemail 158 209 W warning tone for Intercom 231 warranty limited 261 Web UI using 19 X ML application title 103 ML application URI 103 ML beep support 217 ML features 242 244 ML key 103 ML services accessing 108 X X X X X X Index 4 Model 67551 IP Phone User Guide Disclaimer Aastra Telecom Inc will not accept liability for any damages and or long distance charges which result from unauthorized and or unlawful use While every effort has been made to ensure accuracy Aastra Telecom Inc will not be liable for te
150. gure Group Call Pickup on the 6755i IP Phone The procedure shows the softkey screens as an example Note A ring group must be configured on the Sylantro Server in order for a GCP softkey to function 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Key Type Label Value Line Idle Connected Incoming Outgoing Busy Phone Lock 1 Par Y Fen Y Softkeys and XML ECC E gt gt Programmable Keys z gt r Keypad Speed Dial AL 090123100 a iv E Y Y 4 Directory v j Reset 5 BLF Xfe Y E r2 Y Y Y Basic Settings 6 XMI v XML Menu v v v v v Preferences i Account Configuration oe zd L 8 Nene v None Ni 10 Nene Y 11 None sj 12 None Y 13 None vs None s None v None v None x 8 None v 1 None 4 20 Nene J Services XML Application URI http 1216 94 98 90 xml menu mymenu php source XML Application Title XML Menu BLF List URI my6731i bif list as broadworks com Softkeys 2 Select from Key 1 through Key 20 In the Type field select Directed Call Pickup 3 4 Inthe Label field enter a label to apply to this Group Call Pickup key 5 In the Value field enter groupcallpickup 6 In the Line field select the line for wh
151. has not been answered for a specified number of rings The phone number can be different between accounts Note If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled and or if the account has DND enabled the CFWD All settings take precedence over CFWD Busy and CFWD NoAns Model 67551 IP Phone User Guide 205 You can also use the following keys if required e All Off Key Disables all CFWD states for the selected account e All On Key Enables all CFWD states for the selected account e CopytoAll Key Copies the call forward phone number and state of the selected Call Forward mode All Busy No Answer to every Call Forward mode of that account For example if you have the cursor pointing at the All state and it is enabled and has a call forward phone number configured pressing the CopytoAll Key enables the Busy state and the NoAns state and assigns the same phone number to both states e Cancel Key Cancels any configuration you may have made without saving To cancel a configuration you must press this CANCEL key before pressing the DONE key 7 Press the CHANGE key for the mode you selected in step 4 This displays the Call Forward State screen In the following example the CFWD AII state is ON Services Dir Dir Callers Services Callers Call Forward Call Forward Mode NoAns Mode NoAns State p gt On State p gt Off Number 5551212 Number 5551212 Change the No Rings 1 No Rings 1 State Change
152. he Aastra Web UI Use the following procedure to find your phone s IP address 447 P Phone UI l Press to enter the Options List 2 Scroll to Phone Status and press Select Options List 1 Call Forward 2 Preferences k 3 Phone Status 4 User Password Select 3 Scroll to IP amp MAC Addresses and press Select Phone Status k 1 IP amp MAC Addresses 2 LAN Port 3 PC Port 4 Firmware Info 5 Error Messages Select The IP address of your 67551 IP phone displays in the IP Address field IP amp MAC Addresses IP Address 192 168 0 100 MAC Address 00 44 7D 18 03 26 24 Model 67551 IP Phone User Guide Phone Status via the Aastra Web UI Use the following procedure to view the phone status via the Aastra Web UI 9 Aastra Web UI 1 Open your web browser enter the phone s IP address or host name into the address field and press Enter 2 Inthe Username Password window enter your username and password and click OK Note For a user the default user name is user and the password field is left blank The Network Status window displays for the IP phone you are accessing PAY SS WIN Status System Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Network Status Attribute Link State Negotiation Speed Duplex MAC Address Har
153. he availability timer for your IP phone expires This only occurs if your Administrator has configured an auto availability timer on your IP phone Contact your System Administrator for more information 8 To logout of the queue press the Log Out softkey The server no longer distributes phone calls to your IP phone Model 67551 IP Phone User Guide Directed Call Pickup Group Call Pickup Keys for Sylantro Servers Aastra IP phones support the Directed Call Pickup DCP and Group Call Pickup GCP features The DCP GCP feature allows you to intercept or pickup a call on a monitored extension You can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP phone When you configure a DCP softkey you specify the extension that you want to monitor Then when the monitored extension receives a call you press the DCP softkey to pick up the call If the monitored extension receives multiple incoming calls simultaneously the IP Phone UI displays a list of incoming calls You select a call from this list and are connected to the call When you configure a GCP softkey you specify the ring group for example extensions 2200 2210 that you want to monitor for incoming calls When an incoming call is received on any of these extensions the Operator presses the GCP softkey and is connected to the call If multiple incoming calls are received simultaneously the Operator press the GCP softkey selects an ex
154. hen the phone is in use and then automatically turns OFF the backlight when the phone is idle after a specified length of time Auto backlighting sets the phone to turn off the backlighting after a period of inactivity the idle period is user definable under the Advanced softkey when you select the Auto mode In Auto mode the backlight turns on with a key press or state change on the phone Setting the Backlight 47 iP Phone UI Press on the phone to enter the Options List Select Preferences Select Display Select Backlight fe A p Display 1 Contrast Level k 2 Backlight Select 5 Use the 5 and 2 navigation buttons to select the Backlight status for your phone Default is Auto Available options are Off e Auto Default 6 If you selected Off press Done to save your setting Backlight O off O Auto 32 Model 67551 IP Phone User Guide T If you selected Auto press the Advanced softkey Backlight O Off O Auto Advanced Cancel Done Using the keypad enter the amount of seconds you want the phone to stay backlit when the phone is idle Valid values are 1 to 120 seconds 2 minutes Default is 10 seconds When this period of time is reached the phone turns OFF the backlight Use the Backspace and or Clear softkeys to delete entries if required Backlight On Time 10 seconds Backspace Clear 9 Press Done to save your setting Model 67551
155. hone UI at the path Options gt Preferences gt Speed Dial Edit to create a speed dial key 4 7 iP Phone UI 1 Press on the phone to enter the Options List 2 Select Preferences and press Select 3 Select Speed Dial Edit and press Select The following prompt displays Press SD button All current speed dial key LEDs flash RED for softkeys programmable keys and expansion module keys All other function key LEDs turn off during this process After you press a speed dial key for editing the phone restores all key LEDs to their previous state Note If you select a key that is currently set as a speed dial key the speed dial information displays for you to edit 4 Press a non configured softkey programmable key keypad key or expansion module key The following screen displays Enter Name Enter Number Cancel Note You can press the Cancel softkey at anytime during the speed dial programming to cancel and not save the speed dial information 5 Inthe Enter Name field enter a name to apply to the speed dial key Use the keypad keys to enter the name Continue to press the keypad keys to access the next letter for that key i e press 2 three times to access C Press 4 to move to the next space or wait for the cursor to automatically advance to the next position To insert a space between letters press 4 To backspace and erase a mistake press the Backspace softkey 76 Model
156. hone User Guide 195 e Custom The Custom mode allows you to configure CFWD for a specific account or all accounts You can configure a specific state All Busy and or No Answer for each account independently or all accounts On the 67551 you can set all accounts to All On All Off or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey Note If there is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone 12 Click Save Settings The changes takes affect immediately without a reboot 13 Click on Basic Settings gt Account Configuration Status System Information Account Configuration Operation User Password Phone Lock Account DND Call Forward State Softkeys and XML 1 Screenname1 All Programmable Keys Keypad Speed Dial Directory No Answer Reset Basic Settings 2 Screenename2 All Preferences Account Configuration Busy Busy No Answer 3 Screenname3 All Busy No Answer Save Settings The illustration above shows 3 accounts configured on the phone Accounts must be set up by your System Administrator 14 For each account enable the CFWD state by placing a check mark in one or more of the following State fields All Busy No Answer The All option forwards all incoming calls for this account
157. ht side of the phone to provide additional softkeys Model M670i p a a ea a m Y ol tT__ d E i 7 soy pe c c alto tb c c E c c El E ce ce c gt Zo c c ran ARE tr c c co ce a c c c Se ASL E O f See IN The M670i provides 18 softkeys in each column totaling 36 keys on the keypad Each key provides an LED for indicating call status The M670i provides a paper label for convenient key labeling Model M675i Y N 0000000000 AAA 300 The M675i provides 10 softkeys in each column totaling 20 keys on the keypad The M6751 also provides 3 keys at the bottom left of the unit These keys represent Page 1 Page 2 and Page 3 of the LCD display The M6751 has 20 keys available on each page totaling 60 softkeys Each key provides an LED for indicating call status The M6751 provides an LCD for displaying key labels Reference For more information about using the M6751 with your phone see Using the Expansion Modules on page 252 250 Model 67551 IP Phone User Guide The Expansion Module keys support the following functions None
158. ible on an active call when another call comes in Default is O seconds 3 When enabled the call waiting tone plays at regular intervals for the amount of time set for this parameter For example if set to 30 the call waiting tone plays every 30 seconds When set to 0 the call waiting tone is audible only once on the active call 4 Click Save Settings Model 67551 IP Phone User Guide 215 Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone You can configure this feature using the Aastra Web UI Configuring Stuttered Dial Tone 9 Aastra Web Ul Use the following procedures to configure stuttered dial tone on the IP phone Note Stuttered Dial Tone is enabled by default 1 Click on Basic Settings gt Preferences gt General Preferences Suppress DTMF Flayback Display OTMF Digits Play Call Waiting Tone Stuttered Dial Tone XML Beep Support Status Scroll Delay seconds Incoming Call interrupts Dialing Switch UI Focus To Ringing Line Call Hold Reminder During Active Calis Call Hold Reminder Call Waiting Tone Period Preferred line Preferred line Timeout seconds Goodbye Key Cancels Incoming Call Message Waiting Indicator Line DND Key Mode Call Forward Key Mode E Ensblec DeEnables Menables v Enabled enables s C Enablec enables Denables rn LJ Enablec E Enablec AH e Phone w Account w 2
159. ich to apply the Group Call Pickup configuration Valid value are 1 through 9 7 In the state fields check enable or uncheck disable the states you want to apply to this softkey 100 Model 67551 IP Phone User Guide Programmable Keys 8 Select from Key 1 through Key 6 9 Inthe Value field specify the extension you want to intercept when you press this softkey For example groupcallpickup 10 In the Line field select the line for which to apply the Directed Call Pickup configuration Valid values are e global e through 9 Expansion Module Keys 11 Select from Key 1 through Key 36 M6701 Or Select from Key 1 through Key 60 M6751 12 In the Value field specify the extension you want to intercept when you press this softkey For example groupcallpickup 13 M6751 In the Label field enter a label to apply to this Group Call Pickup key 14 In the Line field select the line for which to apply the Directed Call Pickup configuration Valid values are e global e 1 through 9 15 Click Save Settings Using Directed Call Pickup Group Call Pickup Use the following procedure for the DCP GCP feature on your phone 7 iP Phone UI Note Before using the DCP GCP feature on your phone you must first configure the DCP or GCP Key You must identify the extension s or phone number s you want to monitor when configuring the key See the previous procedures
160. id Red Progressing outgoing call Empty circle Solid Red Sold Circle Solid Red Alerting incoming call Empty blinking circle Flashing Red N A N A Active Empty circle Solid Red Sold Circle Solid Red Held Reverse empty blinking Slow Flashing Sold Reverse Circle Slow Flashing Red circle Red Hold private Reverse empty blinking Slow Flashing Sold Circle Solid Red circle Red Bridge active Empty circle Solid Red Sold Circle Solid Red Bridge held Reverse empty blinking Slow Flashing Sold Circle Solid Red circle Red Line key Phone Behavior State Call Line Key Pressed Non Call Line Key Pressed Idle N A Attempt to seize the line Seized Hang up Ignore Progressing Hang up Ignore Alerting answer N A Active Hold Bridge Held Retrieve Bridge Hold private Retrieve Ignore Bridge active Hold Bridge Bridge held Retrieve Bridge 238 Model 67551 IP Phone User Guide Available Features Enabled by Administrators There are features on your IP Phone that you can use ONLY if an Administrator has enabled them on your phone Those features are described in this section Contact your System Administrator for more information Outgoing Intercom Calls If your System Administrator configures the outgoing intercom feature on your phone pressing the Icom button allows your phone to find an available line and place an intercom call to a recipient To use this feature you must configure an intercom key on your phone For more information about co
161. ield Press the CHANGE key to select the number of rings to apply to the phone for call forwarding incoming calls Valid values are 1 to 20 Default is 1 When the phone receives an incoming call and call forward is configured on the phone the phone rings the number of times you specify in the No Rings screen and then forwards the call Press DONE in the CFWD State Screen to save all changes Press DONE in the CFWD Mode Screen to save all changes CFWD in Phone Mode Use the RIGHT and LEFT arrow keys to scroll through each account Services Services Services Dir i Dir Callers Callers L1 Screenname1 Screenname2 L3 Screenname3 CFWD All CFWD All CFWD All Tues Jan1 10 00am Tues Jan1 10 00am Tues Jan1 10 00am Call Fwd Call Fwd Call Fwd C In the above example Screenname 1 Screenname2 and Screenname3 are three accounts configured on the phone Screennamel 2 and 3 have CFWD AI enabled Note In Phone mode when you change the call forward configuration for an account the change applies to all accounts 10 Press the Call Forward key The Call Forward menu displays Use the UP and DOWN arrow keys to scroll through each state type Services Indicates Dir CFWD Enabled Callers Call Forward Mod Call Forward URLs gt Indicates Mode Screen gt no CFWD phone a sweep X number configured Change CopytoAll E All Off Cancel Indicates All On Done CFWD Disabled
162. igure Incoming Intercom Call Settings Group Paging RTP Settings Ring Tones global and per line basis Time and Date Settings Language Settings Account Configuration Allows you to configure do not disturb DND and call forwarding CFWD by account You can have multiple accounts on the 6755i 22 Model 67551 IP Phone User Guide Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI Phone Status via IP Phone UI The Phone Status option on the IP phone displays the status of your phone to the LCD display This option allows you to view your phone s Network status including your phone s IP and MAC address Local Area Network LAN port information PC Port information if PC link exists Firmware version Error messages from the last reboot or startup Use the following procedure to view the status of your phone using the IP Phone UI 4 7 iP Phone UI Press on the phone to enter the Options List Select Phone Status Select the option you want to view IP amp MAC Address LAN Port PC Port Firmware Info Error Messages The option you select displays to the LCD Use the 5 and 2 keys to scroll the through the LCD display Model 67551 IP Phone User Guide 23 Finding Your Phone s IP Address If you want to access your phone s options using an Internet browser you need to enter the IP address of the phone in the browser to open t
163. ime e Ih summertime e Automatic Default Daylight Savings O Off O 30min summertime O th summertime Automatic Cancel Done 5 Press Done to save the Daylight Savings value you selected Set Time Servers With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server The phone will use the time from Time Server 1 unless it is not configured or unavailable in which case it will move on to Time Server 2 and if neccessary Time Server 3 1 Select Preferences 2 Select Time and Date 3 Select Time Server Time and Date 1 Time Zone 2 Daylight Savings 3 Time Format 4 Date Format 5 Time Server 6 Set Time 7 Set Date Select 4 Select from Time Server 1 Time Server 2 or Time Server 3 Model 67551 IP Phone User Guide 5 Enable the time server if required using the Enable key Time Server 1 Time Server Address Network Time Disabled Note The default for Time Servers is Enabled 6 Using the keys on the keypad enter an IP address or domain name for the time server Use the Backspace key to move back a space and delete a character Use the Dot softkey to enter dots within the IP address or domain name Use the 123 softkey to toggle between entering numbers and entering letters Time Server 1 Time Server Address 0 0 0 0 Backspace Dot a123 7 Press Done to save the time server setting
164. in the IP Phone UI you can perform the following Adding New Entries to the Directory List page 173 e Editing Entries in the Directory List page 174 e Deleting Entries from the Directory List page 177 e Saving Entries to the Directory List page 178 172 Model 67551 IP Phone User Guide Adding New Entries to the Directory List You can store a maximum of 7 numbers associated with a unique name You can apply pre defined labels to the entry which include Office Home Cell and Pager or create your own labels The following table indicates the maximum characters for each line and field in the Directory List Directory List Limitations Maximum length of a line 255 characters Maximum length of a name 16 characters Maximum length of a label 14 characters Maximum length of a URI 45 characters Maximum number directory entries in the 200 NVRAM entries The following examples illustrate the IP Phone UI screens you can use to add entries in the Directory List ON Name Number Line 1 Y more Save Backspace abc B Cancel J Screen 1 Label A more Office Save Backspace Label abc Je Cancel Screen 2 Model 67551 IP Phone User Guide 173 Adding Names Numbers Labels 47 iP Phone UI On Screen 1 e You can add names using the abc softkey e You can add numbers up to 7 numbers per name using the numbers on the pho
165. ine Call Appearance key Connects you to a line or call The Aastra 6755i IP phone supports up to 4 line keys Handsfree key Activates Handsfree for making and receiving calls without lifting the handset When the audio mode option is set this key is used to switch between a headset and the handsfree speakerphone a Headset Mute Mute key Mutes the microphone so that your caller cannot hear you the light indicator flashes when the microphone is on mute B 0000 12 Model 67551 IP Phone User Guide Text Keys Symbol Keys Key Description Navigation keys Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display if there is more than 1 line of status text messages These buttons also let you scroll through menu selections such as the Options List Pressing the LEFT and RIGHT arrow keys lets you view the different line call appearances While in the Options List these keys allow you to exit or enter the current option When you are editing entries on the display pressing the LEFT arrow key erases the character on the left pressing the RIGHT arrow key sets the option cap Cap cu a ED dE d Em cap Cab Cab a ED a E a E Programmable keys 6 Top keys programmable hard keys up to 6 programmable functions By default keys 1 through 4 are assigned as Services Directory Callers List and Intercom resp
166. ing outgoing busy Services idle connected incoming outgoing busy Directory idle connected incoming outgoing busy Callers List idle connected incoming outgoing busy Intercom idle connected incoming outgoing busy Phone Lock All states disabled Paging All states disabled Empty idle connected incoming outgoing busy In the Aastra Web UI the operational states for each softkey display enabled To disable a state you uncheck the box for that state Key Display Behavior On the 67551 IP Phone you can configure up to 20 functions on the softkeys If you have no softkeys configured on the IP Phone and you assign softkey functions to higher number keys in the Aastra Web UI the key functions automatically appear in the first available position on the LCD display For example if softkeys 1 through 20 are set to None and you set softkey 12 as the following Type speed dial Label LAB Value 3456 after saving the settings the LAB label actually appears in position 1 of the LCD A softkey function of none does not display on the idle screen at all Model 67551 IP Phone User Guide 67 The following illustrations show the configuration of Key 12 and how that key displays on the phone Status System Information Softkeys Configuration Operation User Password Key Type Label Value Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Accou
167. ing Up the Handset When you pickup the handset the screen displays as follows John Smith This screen displays the following keys located on the bottom left of the screen Dial e Conf Conference e Xfer Transfer These keys are static and cannot be changed A More softkey also displays at the bottom right of the screen if you have configured softkeys Model 67551 IP Phone User Guide 9 For example in the illustration below the 6755i has several bottom softkeys configured on the idle screen A More key displays for you to view additional softkeys on another screen Also if you pick up the handset a More displays for you to view additional softkeys You can press the More softkey to toggle between the first and second screens to display all configured softkeys John Smith Lal John Smith John Smith Sat Jan1 12 18am Idle Screen After Handset Pickup After Pressing More Note The bottom set of 6 softkeys map to the current state based configurable softkeys 10 Model 67551 IP Phone User Guide IP Phone Keys Key Panel The following sections describe the various 6755i phone key functions on both the symbol and text hardware platforms and how they help you make and manage your calls and caller information Images of the symbol keys and the symbol hardware platform are used throughout this document
168. ional numbers to the current Directory entry up to 7 numbers per name e You can use the Delete softkey to delete a number or to delete multiple numbers in an entry see Deleting Entries from the Directory List on page 177 e You can use the Change softkey to change a number or a name e You can use the Quit softkey to quit the editing of the current Directory entry Scrolling Multiple Screens Per Entry 4 7 iP Phone UI If there are multiple numbers for an entry the 3 and 4 keys display for you to scroll multiple screens The following examples show Screen 1 as Steve Smith s Office number Screen 2 as Steve Smith s Home number and Screen 3 as Steve Smith s Cell number The first scroll 4 indicates there are multiple number entries for the name The 3 and 4 indicates you can scroll forward or backward between screens The 3 indicates this is the last number entry for the name 001 Steve Smith Office 905 760 9999 Line 1 Dial Arrange Add Number 001 Steve Smith Home 783 555 7676 Line 1 Dial Arrange Add Number 001 Steve Smith Cell 783 444 5555 Line 1 Dial Arrange Add Number lt P Delete Change Model 67551 IP Phone User Guide 175 Arranging Multiple Screens You can use the Arrange softkey to move the number label line forward or backward between screens for the specified name If there is a label assigned to the en
169. is enabled and has a call forward phone number configured pressing the CopytoAll Key enables the Busy state and the NoAns state and assigns the same phone number to both states Cancel Key Cancels any configuration you may have made without saving To cancel a configuration you must press this CANCEL key before pressing the DONE key 202 Model 6755i IP Phone User Guide 12 In the CFWD No Answer state press the CHANGE key for the mode you selected in step 2 This displays the Call Forward State screen In the following example the CFWD All state is ON Services Dir Callers Call Forward Mode NoAns State gt On Number 5551212 No Rings 1 Change Call Forward State Screen Services Dir Callers Call Forward Mode NoAns State gt Off Change the Number 5551212 State No Rings 1 Change Cancel Done Services Dir Callers Call Forward Mode NoAns State Off Number 5551212 lt Change the No Rings 1 Number Backspace Cancel Done Services Dir Callers Call Forward Mode NoAns State Off Number 5551212 No Rings 3 Change Change the No Rings 13 Press the CHANGE key in the CFWD State screen With the cursor in the State field toggle the state ON and OFF by pressing the CHANGE key 14 Use the DOWN arrow key to scroll to the Number field Enter a phone number to apply to the current state in focus When the phone is in the state you s
170. isplays Services Dir Callers ACD Support User ID Password Backspace Log In Cancel Using the keypad enter your User ID phone number provided by your System Administrator Model 67551 IP Phone User Guide 95 4 Using the keypad enter your Password provided by your System Administrator and press the Log In Key Note Use the Backspace key to move back a space and delete a character if required Use the Cancel softkey to cancel the ACD login Your phone logs into the queue on the server 5 You are logged into the queue and the following screen displays Services Dir Callers ACD Support Available Log Out 6 To allow your phone to be available in the queue press the Available softkey The following screen displays Services Dir Callers ACD Support Unavailable Log Out If your IP phone status is set to Available then the server begins to distribute phone calls from this queue to your IP phone You must manually change the state to Available in order to start receiving calls 7 To temporarily stop receiving calls press the press the Unavailable softkey If you are on a call or miss a call that has been distributed to your phone your phone status automatically changes to Unavailable Your phone remains in the Unavailable state until one of the following occurs e You use the IP Phone UI to manually switch the IP phone state back to Available or e T
171. ividual entry 4 7 iP Phone UI To delete a single entry from the Directory List 1 Scroll to a name or number in the Directory List 2 Press Delete The following screen displays Delete Steve Smith Yes Cancel 3 Press Yes to delete the directory entry name number label and line from the Directory List 4 Press Cancel to cancel the delete function To delete specific numbers names or labels for an entry 1 Scroll to a name or number in the Directory List that has multiple numbers and or labels assigned to the entry 2 Press Delete The following screen displays 7 Delete number 2272939 or delete all Steve Smith nas entries Cancel Number 3 Press Number to delete only a specific number associated with a name 4 Press Entries to delete the entire directory entry name all numbers labels and lines associated with the name from the Directory List 5 Press Cancel to cancel the delete function Model 67551 IP Phone User Guide 177 To delete all entries from the Directory List 1 Press the Directory key Directory 97 items Use V A toview Press 1st letter DeleteList Add New Quit 2 Atthe Directory List top screen press DeleteList Saving Entries to the Directory List You can save entries names and numbers from other sources to your Directory using any of the following methods e Save from the Display e Save
172. led Stuttered Dial Tone M Enabled XL Beep Support Menables Status Scroll Delay seconds 5 Incoming Call interrupts Dialing Denanles Switch UI Focus To Ringing Line enables Call Hold Reminder During Active Calls Denables Call Hold Reminder D Enables Call Waiting Tone Period Preferred line 1 Y Preferred line Timeout seconds 0 Goodbye Key Cancels incoming Call ZI Enabled Message Waiting Indicator Line any DND Key Mode Phone Call Forward Key Mode Account 218 Model 67551 IP Phone User Guide 2 The Call Hold Reminder During Active Calls field is disabled by default To enabled this field check the box When this feature is enabled a reminder tone is heard on the active call when another call is on hold When disabled a ring splash is heard when the active call hangs up and there is still a call on hold 3 Click Save Settings Model 67551 IP Phone User Guide 219 Call Hold Reminder on single hold In previous releases the call hold reminder ring splash was triggered when you hung up a call and there was at least one other call on hold The reminder ring splash timer started only when the active call hung up and there was still another call on hold On the IP phones you can enable or disable a feature that would start the reminder ring splash timer as soon as you put a call on hold even when no other calls are active on the phone When enabled the phone initiates a reminder ring splash periodically for the si
173. letters in the word If necessary use the ABC 4 softkey to specify uppercase letters or lowercase letters when entering the name You can enter up to 16 letters in the Enter Name field Press the 2 key to move to the next field 74 Model 67551 IP Phone User Guide 3 Inthe Enter Number field enter a number for the speed dial key using the keypad keys You can enter up to 16 numbers in the Enter Number field Enter Name John Smith Enter Number I Line 1 Save Backspace 123 gt Cancel numbers softkey Note When in the Enter Number field the phone automatically switches to the Press the 2 key to move to the next field 4 Inthe Line field select a line to apply to the speed dial key Enter Name John Smith Enter Number 555 6789 Line 1 Save Backspace 123 gt Change Cancel This is the line that the phone opens to dial the number after you press the speed dial key By default the phone uses Line 1 for the speed dial key If you want to use a different line press the Change key or press the 4 key to select another line 5 Press the Save softkey to save the speed dial information to the speed dial key you selected the Remove key Note To delete or remove a speed dial configuration from the phone you can press Model 67551 IP Phone User Guide 75 Creating a Speed Dial Using the Speed Dial Edit Option You can use the IP P
174. line You can enable the preferred line parameter using the Aastra Web UI at the location Basic Settings gt Preferences gt General You can also set a preferred timeout parameter that specifies the number of seconds it takes for the phone to switch back to the preferred line Note You can configure Preferred Line and Preferred Line Timeout using the Aastra Web UI only The following table provides the behavior of the preferred line focus feature with other features on the phone Phone Feature Preferred Line Behavior call return The phone switches back to the focused line immediately after the call ends speed dial The line is already specified when the speed dial is created The phone switches back immediately after the call ends conference For incoming calls the phone switches back immediately after the call ends transfer For incoming or outgoing calls the current behavior is that the same line used to transfer the call does not change For incoming calls the phone switches back immediately after the call transfers bif The phone switches back immediately after the call ends park The phone switches back immediately after the call ends voicemail The phone switches back immediately after the call ends redial The phone switches back immediately after the call ends dialing For incomplete dialing on a non preferred line the focus does not change if some digits are entered
175. ll Forward Key Mode account 212 Model 67551 IP Phone User Guide 2 Enable the Display DTMF Digits field by checking the check box Disable this field by unchecking the box Default is disabled 3 Click Save Settings to save your settings Model 67551 IP Phone User Guide 213 Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone You can configure this feature using the Aastra Web UI Configuring Call Waiting Tone 9 Aastra Web Ul Use the following procedures to configure a call waiting tone on the IP phone Note Play Call Waiting Tone is enabled by default 1 Click on Basic Settings gt Preferences gt General Preferences General Suppress DTMF Playback Display DTMF Degits Play Call Waiting Tone Stuttered Dial Tone XML Beep Support Status Scroll Delay seconds incoming Call interrupts Dialing Switch UI Focus To Ringing Line Call Hold Reminder During Active Calis Call Hold Reminder Call Waiting Tone Period Preferred line Preferred line Timeout seconds Goodbye Key Cancels incoming Call Message Waiting Indicator Line DND Key Mode Call Forward Key Mode M Enables DeEnables Menables v Enabled v Enabled s C Enablec enables Denables Denables El Enablec AH w Phone w Account w 2 The Play Call Waiting Tone field is enabled by default To disable this field un
176. ll on hold The screen displays Call Held with the line number the call is held at the phone Note If you are connected to another call the phone does not beep to remind you that you still have a call on hold Model 67551 IP Phone User Guide 159 When on Hold To let your caller know that they are still on hold music plays softly if this has been set up for your system The call line appearance light for the line you are on remains solid to indicate that you are still connected L1 John Smith Tue May 17 10 19am L1 Connected 2201 Keri March Automatic Hold When juggling between calls you do not have to press the hold button to go from one call to the next The phone automatically puts your current call on hold as soon as you press a new line call appearance button If you have more than one call on hold you can reconnect to a held call by pressing the line call appearance button where that call is being held Press to disconnect the call Retrieving a Held Call If you have more than 1 call on hold you can scroll through the held call information by pressing 3 and 4 navigation keys To reconnect to a call press the line call appearance button where that call is being held If you press the call line appearance button again you disconnect from the call 160 Model 67551 IP Phone User Guide Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another ext
177. m Administrator for the appropriate value s to enter in the XML Application URI field Model 67551 IP Phone User Guide 105 16 In the XML Application Title field enter the title of the service This title appears in the Services Menu after pressing the Services key If multiple XML applications are specified in the XML Application URI field a list of applications displays after pressing the Services key 17 Click Save Settings Configuring an XML Key 9 Aastra Web Ul Use the following procedure to configure an XML key on the 67551 IP Phone The procedure shows the softkey screen as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Softkeys 2 Select from Key 1 through Key 20 Softkeys Configuration Value 905123456 Line Idle Connected Incoming Outgoing Busy Y Y Y v E Y Y Y Y Y E Y Y Y Y vi Y Y Y Y Key Type Label 1 Pk Ml Park v Pidue Mi y v si il v None y 10 None 4 None v 2 None v Nore sil None w 15 None Ml None v None v 8 None y T None v L 20 None y
178. ministrator the Conference Transfer Redial and Intercom keys as well as the Voicemail option can be redirected to XML scripts This allows the server to provide the phone with Redial Transfer Xfer Conference Conf and Intercom Icom key features and the Voicemail option feature rather then accessing them from the phone side By default the server side keys function the same as the phone side key features Notes 1 Key remapping takes precedence over redirecting 2 Disabling the redial conference or transfer features on the phone also disables the redirection of these keys Contact your System Administrator for more information about this feature Options Key If enabled by your Administrator the Services Menu on the 6755i IP Phone can be redirected to an XML script This allows the server to provide the phone with available options rather then accessing them from the phone side You access the XML script by selecting the Services Menu You can still access the Services Menu from the phone side by pressing and holding the Options key to display the phone side Services Menu IMPORTANT NOTES e Ifno Options URI script is configured the local Options Menu on the phone displays as normal e If you configure password access to the Options Menu this password is required when accessing the local Option Menu but is not required for the Options Key redirection feature e Pressing the Options Menu for redirection from th
179. n 1 DTMF digits displaying 212 DTMF suppressing playback 210 E emergency dial plan defining 60 Empty key 147 empty key softkey for 145 147 expansion module M670i and M675i 250 expansion module M675i 250 F Flash key 110 G GCP key 97 getting started 3 Goodbye key cancels incoming call 226 configuring 227 using 227 group RTP paging 234 H handling calls 159 headset mic 152 headset mode 35 headset using 152 headset speaker mode 35 held calls retrieving 160 hold automatic 160 hold feature enhancement for 245 I idle screen 7 incoming call interrupts dialing 222 Indication of transferred calls 163 installation and setup 91221 2 intercom calls incoming call features 230 Intercom key 137 Index 2 Index Intercom key softkey for 137 intercom outgoing calls using 239 Intercom using 153 Introduction 261 IP address finding 24 256 K key descriptions 12 key redirection 243 Keypad Keys 15 keys ACD key 92 BLF key 86 BLF List key 89 BLF Xfer key 121 Call Forward key 119 Callers List key 135 DCP and GCP 97 deleting 149 Directory key 133 DND key 84 Empty key 147 Flash key 110 Intercom key 137 Last Call Return lcr 117 Line key 69 None key 145 Paging key 141 Park and Pickup keys 114 Phone Lock key 139 Services key 130 Speeddial Conf key 127 Speeddial Xfer key 124 Sprecode key 112 XML key 103 L language latin 2 character set 53 overview 45 specifying on IP phone
180. n the network and contains advanced configuration instructions for the 67571 This Administrator Guide is intended for the System Administrator and can be downloaded from http www aastra com Phone Features e 8 line graphical LCD screen 144 x 75 pixels with white backlight e Built in two port 10 100 1000 Gigabit Ethernet switch lets you share a connection with your computer e 12 programmable keys 6 Top keys Programmable hard keys 6 Bottom keys Programmable state based softkeys e Press and hold speed dial key configuration feature e 4call appearance lines with LEDs e Supports up to 9 call lines Model 67551 IP Phone User Guide 1 Full duplex speakerphone for handsfree calls Headset mode support via handset jack Built in two port 10 100 Ethernet switch lets you share a connection with your computer Inline power support based on 802 3af standard which eliminates power adapters AC power adapter included Enhanced busy lamp fields Set paging Availability of feature dependant on your phone system or service provider Requirements The 6755i IP Phone requires the following environment SIP based IP PBX system or network installed and running with a SIP account created for the 6755i IP phone Access to a Trivial File Transfer Protocol TFTP File Transfer Protocol FTP Hypertext Transfer Protocol HTTP server or Hyper Text Transfer Protocol over Secure Sockets Layer SSL HTTPS Ethernet
181. n the state fields check enable or uncheck disable the states you want to apply to this softkey Programmable Keys 6 7 Select from Key 1 through Key 6 In the Type field select Services Model 67551 IP Phone User Guide 131 Expansion Module Keys 8 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M6751 9 Inthe Type field select Services 10 M6751 In the Label field enter a label to apply to this key 11 Click Save Settings 132 Model 6755i IP Phone User Guide Directory Key By default the 67551 has a Directory key configured on key 2 of the top set of keys However using the Aastra Web UI you can assign the Directory key to any key on the top or bottom keys on the phone n a y L 4 be Directory HE gt 4r 4 pS Key 1 s f a aa nu e 8888 goo The Directory List feature allows you to store frequently used names and numbers on the phone You can also dial directly from a directory entry You can use the Directory key to access a Directory List which contains a customized list of names with phone numbers and labels In addition to creating a Directory key you can also download a Directory List to your PC if required using the Aastra Web UI Reference For more information about the Directory List
182. na Noe led aden 56 Restarting your phones i neget pde epo aU d de eta ee CA dad 27 iii Table of Contents Plione LOCK eeu d S NE Me COG BI OR t 58 Defining an Emergency Dial Plan uu te ette site decent 60 Line Keys Programmable Keys and Softkeys e eeeee eee eese ettet en nete tinte tn atn 62 Multiple Line and Call Appearances nd reet ea eae 62 Softkeys and Programmable Keys eet rtt re ida Do SUR a en dea 63 State Based Softkeys Bottom Keys only A io 66 Line Key T as 69 Speed Dial KEV een esercita eet Et E 13 Editing Speed Dial Keys oeste sete sta E A REA R aias 80 Donot Disturb DND KEY uni dd sup t C ve qii o deus 84 B sy Lamp Held BEBE Key ai ida 86 BEF List X visi iia 89 Automatic Call Distribution ACD Key for Sylantro Servers eese 92 Directed Call Pickup Group Call Pickup Keys for Sylantro Servers 97 AM REY E A A A catt 103 bri are I E 110 Sprecode Key adatto O 112 Park EE OO 114 Last Call Return lcr Key Sylantro Servers only eene 117 Call Forward Ki A a id 119 BLE P Gr mc MT 121 speed Dial Xfer sorrisos ai setate a be e 124 jussa dyE TC ETE TUR 127 Services Key sunaria D 130 Ditectory Key ou otio eot titi E A R E S N aaia 133 Callers Eist Key d 135 Tntercomi Key orrn UP Ae sg R Ae ie ld a a a i
183. name in a programmable key or the Directory the Callers list display the name and number The display shows you how many callers have been added to the list since you last checked it Caller s List Screen Display Display Item Description 450 349 0438 Indicates you have returned the call from the Callers list N MAR 04 3 30pm 2x N indicates a new call XX New Callers When you re not on the telephone and not in the Callers list the display shows you how many callers have been added to the list since you last checked it Indicates an unanswered call in the Callers list ra ili Indicates an answered call in the Callers list adi Indicates a Call Waiting call in the Callers list La La Indicates an incoming Call Waiting call John Burns 2x indicates this caller has called twice The display shows 9054550055 the date and time of the last call from that caller Jun 8 2 41pm 2X You can view scroll and delete line items in the Callers List from the IP phone UI You can also directly dial from a displayed line item in the Callers List 182 Model 67551 IP Phone User Guide Accessing the Callers List 47 iP Phone UI Use the following procedure to access the Callers List Use the following illustration as a reference Callers List Key Handsfree Button 1 Press the Callers Li
184. namic The Aastra Web UI displays all screens in the language you selected Language Input The 67551 supports text and character inputs in various languages English German French Spanish Italian Portuguese and Russian Inputting textual or character information into the IP Phone UI can be done using the keypad on the phone You enable the Language Input feature using the Aastra Web UI or the IP Phone UI You can then use text and characters in a specific language when performing inputs on the phone The following tables identify the language characters that you can use to enter text and characters on the 67551 Keypad Input Alphabet Tables English Key Uppercase Characters Lowercase Characters 0 0 0 1 13m 1 52 amp 2 ABC2 abc2 3 DEF3 def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno6 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 SPACE SPACE HNO Model 67551 IP Phone User Guide 47 French Spanish Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ amp 1 52 amp 2 ABC2AACAA E abc2aacaaee 3 DEF3EEEE def3 68 4 GHM I ghi4ii 5 JKL5 jkI5 6 MNO6N O mno6 7 PQRS7 pqrs7 8 TUV8UUUU tuv8 ua 9 WXYZ9 wxyz9 f lt SPACE gt lt SPACE gt Key Uppercase Characters Lowercase Characters 0 0 0
185. ncoming Outgoing Busy Phone Lock 1 Park ves Y Softkeys and XML lon gt Programmable Keys gt Keypad Speed Dial wm E iv wd ud d wd Directory 4 Reset 5 y v Y v Y Y v Basic Settings e 3i ba AL Menu m v v Preferences E Account Configuration E vi LY 8 No w 10 None v 16 None v 18 None Vv M w E Services XML Application URI http 216 94 98 90 xml menu mymenu php sources XML Application Title XML Menu BLF List URI my6731i bif list as broadworks com Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Empty 4 Inthe state fields check enable or uncheck disable the states you want to apply to this softkey Model 67551 IP Phone User Guide 147 Programmable Keys 5 6 Select from Key 1 through Key 6 In the Type field select Empty Expansion Module Keys 7 Select from Key 1 through Key 36 M6701 or Select from Key 1 through Key 60 M6751 In the Type field select Empty Click Save Settings 148 Model 67551 IP Phone User Guide Deleting a Key 9 Aastra Web UI Use the following procedure to delete a key on the 6755i IP Phone The procedure shows the softkey screen as an example 1 Click on Operation gt Softkeys and XML Or Click on Operation Programmable Keys Or Click on Operation Expansion Module N
186. ncoming Page is dependant on the Allow Barge In parameter setting and the Idling On Call state 3 Click Save Settings Shared Call Appearance SCA Call Bridging Shared Call Appearance SCA is when incoming calls are presented to multiple phones simultaneously For example it is the ability to assign the boss extension to a button on the secretary s phone Calls can be transferred between two phones with the same extension button by simply putting the call on hold at one phone and picking it up on the other Status LEDs light and flash in unison allowing all people sharing the extension to see the status at a glance The phones include an enhanced SCA for the servers that support call bridging and allows two or more SCA users to be connected in a call with a third party Refer to the following example Phone 1 Phone A calls the SCA number and all the phones in the SCA enironment ring Phone A Phone 2 AS MES SCA Environment Phone 3 de Note A user can place a call on hold while in an SCA bridged call by pressing the SCA line key SCA phone 1 answers When 2 and 3 pickup 1 can hangup SCA phone 2 joins by pressing SCA line When phone 1 hangs up 2 is still connected Phone 2 can press the line key to put SCA call on hold leaving 3 still connected to 1 SCA phone 3 joins by pressing SCA line When phone 1 hangs up 3 is still connected Phone 3 can press the line key
187. ne s keypad Use the Backspace softkey when required e Use the Save softkey when you are finished adding the name and number s e You can exit from Screen 1 at any time without saving by pressing the Cancel softkey Note Use the 2 and 5 keys to toggle between Screen 1 and Screen 2 On Screen 2 e You can add a label or URI using the abe softkey Or you can populate the Label field with a pre defined label Office Home Cell Pager by pressing the Label softkey e Use the Backspace softkey when required e Use the Save softkey when you are finished adding the Label e You can exit from Screen 2 at any time without saving by pressing the Cancel softkey Editing Entries in the Directory List 47 iP Phone UI On Screen 1 when the cursor is in the Line field softkey 5 displays a Change softkey The following example illustrates a Directory entry for Steve Smith with a phone number and an Office label Since the cursor is in the Line field the Change softkey displays 001 Steve Smith Office 905 760 9999 Line 1 Dial Add Number The following example shows the same Directory entry without a label 001 Steve Smith 905 760 9999 Line 1 Dial Delete as Change Add Number Quit 174 Model 67551 IP Phone User Guide e You can use the Dial softkey to automatically dial the number in the Directory entry You can use the Add Number softkey to add addit
188. nfiguration 2 In the Directory List field click on Save As A File Download message displays 3 Click OK 4 Enter the location on your computer where you want to download the Directory List and click SAVE The directorylist csv file downloads to your computer 5 Usea spreadsheet application to open and view the Directory List Accessing the Directory List Use the following procedures to access the Directory List 4 7 iP Phone UI 1 Press the Services key on the phone to display the Services menu and select Directory List Or Press the Directory softkey default key is key 2 on the Top Keys 2 Use the 2 and 5 keys to scroll through the line items in the Directory List 3 To dial a displayed entry from the Directory List pick up the handset press the handsfree key or press the Dial softkey 4 To exit the Directory List press the Quit softkey Model 67551 IP Phone User Guide 181 Callers List The Callers list is a stored log of your incoming calls The 67551 telephone stores information on up to 200 incoming calls in the Callers list Your telephone logs the number and name if available of the caller when they last called and the number of times they tried to reach you When the Callers list is full the oldest call records are deleted to accommodate the information of new callers If the telephone number of an incoming or outgoing call matches a number that you have programmed with a
189. nfiguration you must press this CANCEL key before pressing the DONE key 4 After selecting an account press CHANGE The Call Forward Mode screen displays for the account you selected Use the UP and DOWN arrow keys to scroll through each state type Services Dir Indicates Callers CFWD Enabled Call Forward Mode Indicates Pi All no CFWD phone 2 Busy number configured 3 No Answer Change CopytoAll All Off Escala Indicates All On Done CFWD Disabled Call Forward Mode Screen 5 In the above example CFWD All is enabled as indicated by a check mark mM CFWD Busy is enabled but no call forward phone number is configured as indicated by a and CFWD No Answer is disabled as indicated by an X 6 Select a state for the selected account s using the UP and DOWN arrow keys You can enable disable any or all of the following states for a specific account or for all accounts with individual configurations e All Enables CFWD All for an account and forwards all incoming calls for that account to the specified number The phone number can be different between accounts Busy Enables CFWD Busy for an account and forwards incoming calls to a specified number if DND has been enabled for that account OR if that account is currently engaged in another call The phone number can be different between accounts No Answer Enables CFWD NoAns for an account and forwards incoming calls to a specified number if the call
190. nfiguring and using an Icom key see Intercom Key on page 137 Missed Call Summary Subscription A feature on the IP phones allows missed calls that have been redirected by the server to be incremented in the missed calls indicator on the phone it was initially directed to This feature is called the Missed Call Summary Subscription and can be configured by your System Administrator For this feature to work you must configure voicemail on the phone that the call was initially directed to For example phones A B and C are connected to the server Your Administrator configures the server to direct calls coming into phone B which has voicemail configured to be forwarded to phone C When phone A calls phone B the server forwards the call to phone C With the Missed Call Summary Subscription enabled phone B receives notification from the server that the call was forwarded and the missed calls indicator is incremented on phone B See the illustration below Phone A Phone C A calls B 8 fowards call to C US N Phone B Aj Missed calls indicator increments on phone B Note Voicemail must be configured on phone B Note Your System Administrator can configure the Missed Call Summary Subscription feature on a global or per line basis Model 67551 IP Phone User Guide 239 Customizable Callers List Key and Services Key The 67551 IP Phone currently has a Callers List key and a Services key Your System Administ
191. ngle call on hold When disabled no reminder ring splash is audible You can enable or disable this feature using the Call Hold Reminder parameter in the Aastra Web UI Configuring Call Hold Reminder Use the following procedure to configure Call Hold Reminder on the IP phone Note Call Hold Reminder is disabled by default S Aastra Web UI 1 Click on Basic Settings gt Preferences gt General Preferences General Suppress DTF Playback A Ensblec Display OTMF Digits C Enablec Play Call Waiting Tone v Enabled Stuttered Dial Tone v Enablec ML Beep Support v Enabled Status Scroll Delay seconds 5 Incoming Call interrupts Dialing C Enablec Switch UI Focus To Ringing Line E Ensblec Call Hold Reminder During Active Calls Denables Call Hold Reminder C Enablec Call Waiting Tone Period 0 Preferred line 1 Y Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call E Enabled Message Waiting Indicator Line any DND Key Mode Phone w Call Forward Key Mode Account v 220 Model 67551 IP Phone User Guide 2 The Call Hold Reminder field is disabled by default To enabled this field check the box When this feature is enabled the reminder ring splash timer starts as soon as you put a call on hold even when no other calls are active on the phone The phone initiates a reminder ring splash periodically for the single call on hold When disabled no reminder ring splash is audible
192. nt Configuration WebApps None None None None None None None None None Speeddi None None None None None None x amp lesa lesa e e o I UI I n e I i e I I e E None L1 John Smith Key 12 displays in Sat Jan 1 12 18am softkey position 1 on the phone Model 67551 IP Phone User Guide Line Key You can set a programmable key or softkey to act as a line call appearance key on the 67551 The This key acts as a line that behaves the same as a hard line key L1 L2 L3 and L4 For more information about the behavior of line keys see Multiple Line and Call Appearances on page 62 If you configure line keys for the bottom softkeys the status of the lines call appearance keys appear on the phone s display as shown in the following image E31 John Smith Sat Jan 1 12 18am Icons next to the softkeys on the phone s display indicate the status for that line or call The following table provides a description for each icon Softkey Line Call Appearance Lights Idle Solid There is no call activity for the line call appearance softkey A call is connected to your phone on this line call appearance softkey Connected Solid A The equivalent on a line call appearance hard key is a solid green light A call is ringing at your phone on
193. olume for the headset microphone is set to medium To Make and Receive Calls Using a Headset 47 iP Phone UI 1 Ensure that you have selected a headset audio mode by accessing the Options list under option Preferences gt Set Audio gt Audio Mode on the IP Phone 2 Plug the headset into the jack Press the key to obtain a dial tone or to answer an incoming call Depending on the audio mode selected from the options menu a dial tone or an incoming call is received on either the headset or the handsfree speakerphone 4 Press the key to end the call 152 Model 67551 IP Phone User Guide Using Intercom On the 67551 you can use the Icom key to automatically connect with a remote extension By default the Icom key is configured as Key 4 on the top set of keys A ex r r koq Intercom Slots Key EN los Using the Icom Key 4 7 iP Phone UI 1 Press the Icom key 2 Enter the extension number of the person you wish to intercom or the BLF key for that extension 3 After a beep tone your phone automatically connects with the remote extension and you can speak through its speaker 4 To cancel intercom press or the Cancel key 5 When you are finished speaking hang up the phone by placing the handset back on hook or by pressing or the line call appearance button for the active call When you h
194. on page 159 e Managing Calls on page 171 Idle Screen With Softkeys Programmable Keys Configured If you or your Administrator have configured softkey functions on your phone the labels for those functions display on the screen Programmable key functions top keys do not display on the LCD For example in the following illustration Home and Office were configured as speed dial keys on the bottom set of softkeys and Do Not Disturb DND was configured on the top set of programmable keys Note The top programmable key descriptions do not display on the LCD You can write the function assigned to the programmable key using the label provided for the phone DND Softkeys Configured Callers L1 John Smith Sat Jan 1 12 18am Office Idle Screen Model 67551 IP Phone User Guide Idle Screen with Voicemail Messages The envelope icon MJ displays on the Idle State screen only if you have new messages waiting The number next to the envelope indicates how many new messages you have John Smith Sat Jan 1 12 18am Voicemail Ico Idle Screen To access your voicemail messages use the star codes for your system if a voicemail softkey has not been configured on your phone For more information on your system s star codes please refer to the documentation for the voicemail system you are using Screen Display After Pick
195. on the IP phone allows you to enable or disable automatic answering for an Intercom call If Auto Answer is enabled the phone automatically answers an incoming intercom call If Play Warning Tone is also enabled the phone plays a tone to alert you before answering the intercom call If Auto Answer is disabled the phone rejects the incoming intercom call and sends a busy signal to the caller Auto Answer and Play Warning Tone are enabled by default Note Your Administrator can set a time period delay before the phone automatically answers Contact your System Administrator for more information Allow Barge In You can configure whether or not the IP phone allows an incoming intercom call to interrupt an active call The Allow Barge In parameter controls this feature When you enable the this parameter which is the default value an incoming intercom call takes precedence over any active call by placing the active call on hold and automatically answering the intercom call When you disable this parameter and there is an active call the phone treats an incoming intercom call like a normal call and plays the call warning tone Allow Barge In is enabled by default Configuring Incoming Intercom Settings S Aastra Web UI Use the following procedure to configure incoming intercom call settings on the IP phone 1 Click on Basic Settings gt Preferences gt Incoming Intercom Settings Incoming Intercom S
196. one plays disconnected by the far end no disconnected screen displays no Call Terminated message displays An incoming call comes in on the line in focus that the line in focus with no calls on hold has a disconnected screen displaying displays a ringing screen the line in focus WITH calls on hold flashes its Line LED 248 Model 67551 IP Phone User Guide IF THEN An incoming call comes in on another line NOT in focus and the disconnected screen is displaying on the line in focus A phone application is NOT in focus the disconnected screen no longer displays on the line in focus busy tone plays no disconnected screen displays When the phone application in focus on screen stops busy tone plays disconnected screen displays Note This indication of terminated calls feature does not affect parked calls on the phone or the conference call feature The following procedure describes how to handle the disconnected screens on your phone 4 7 iP Phone UI For all phones Press the Goodbye key The busy tone stops and the disconnected screen no longer displays or Select any Line key The busy tone stops and the disconnected screen no longer displays A dial screen displays Model 67551 IP Phone User Guide 249 Model M670i and M675i Expansion Modules The 6755i IP Phone offers optional M670i and M675i Expansion Modules that attach to the rig
197. onference another party at a pre defined number while remaining in the call For example while on an active call a user can use the Speed Dial Conf key to dial a recording service and have the resulting conference recorded Note If currently in a conference the Speed Dial Conf key is disabled on the active call If you configure a softkey or programmable key or expansion module key as a Speed Dial Conf key and you press this key while on an active call the focused line changes to the dialing line A Cancel softkey displays on the phone allowing you to abort the conference speed dial if required The message Ringing displays below the number when the far end is ringing The message Conf Unavailable briefly displays when a conference is already in progress The active call is not put on hold when the speed dial number is dialed Note This feature is not compatible with centralized conferencing Model 67551 IP Phone User Guide 127 Configuring a Speed Dial Conf Key S Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Key Type Label Value Line Idle Connected Incoming Outgoing Busy Phone Lock 1 Pak A Park I Y Softkeys and XML imm
198. ormation about this feature 244 Model 6755i IP Phone User Guide Hold Feature Enhancement for Broadsoft Servers The Hold feature allows you to put an active call on hold then retrieve the call later This enhancement is intended for IP phones operating with servers that support RFC3264 for example Broadsoft If a server does not support RFC3264 then the IP phones do not use RFC3264 functionality Authentication Support for HTTP HTTPS Download Methods Used with Broadsoft Client Management System CMS If enabled by an Administrator the 67551 has authentication support when using HTTP or HTTPS as download protocols as per RFC 2617 When a phone is connected to a Broadsoft Server using the CMS tool a LOGIN key displays Pressing the LOGIN key displays a login screen with Username and Password Username can be up to 40 characters and Password can be up to 20 characters A System Administrator can optionally configure a Domain Name to be used as the Username e g username domain com A user can navigate the screen using the navigation keys arrow keys on the phone The screen provides a SUBMIT key for submission of the field information and a CANCEL key for exiting the login screen Appropriate messages display if the phone reaches a timeout while trying to connect to the server or if a Username or Password are incorrect Once the login information for a specific user is entered and accepted by the server the phone
199. ou can set different phone numbers for Busy All and NoAnswer modes and then turn them on off individually The following table describes the key and Message Waiting Indicator MWI LEDs when you enable CFWD on the IP Phone Key LED Behavior MWI LED Behavior for All Modes for All Modes CFWD key LED RED if CFWD All CFWD MWI LED ON if current account in focus has Busy or CFWD No Answer is enabled for the CFWD ALL enabled account in focus MWI LED OFF if CFWD All is disabled CFWD key LED OFF if any CFWD mode is disabled Note If you make changes to the configuration for CFWD via the IP Phone UI you must refresh the Aastra Web UI screen to see the changes Model 67551 IP Phone User Guide 193 Configuring CFWD Using the Aastra Web UI S Aastra Web UI Use the following procedure to configure CFWD using the Aastra Web UI Note Optional You can configure a Call Forward key on your phone to access the gt Call Forward menus if desired You can also access the Call Forward menu from the IP Phone UI at the path Options gt Call Forward 1 optional Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module Status System Information Softkeys Configuration Operation User Password Ke
200. pansion module using the Aastra Web UI at the path Operation gt Softkeys Keys and XML or Operation gt Programmable Keys You can enable and disable DND by toggling the key or by setting DND for a specific account at the path Basic Settings gt Account Configuration Once you enable DND DND displays on the LCD for the applicable account Services Dir Callers L1 Screenname1 DND On Tues Jan1 10 00am DND Model 67551 IP Phone User Guide 187 Note If there is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone The following describes the key behavior for each DND mode e Account DND key toggles the account in focus on the IP Phone UI to ON or OFF if DND enabled for that account e Phone default DND key toggles all accounts on the phone to ON or OFF e Custom DND key displays custom screens on the IP Phone UI User can select whether to enable disable DND per account enable DND on all accounts or disable DND on all accounts The following table describes the key and Message Waiting Indicator MWI LEDs when you enable DND on the IP Phone Key LED Behavior MWI LED Behavior for All Modes for All Modes DND key LED RED if current account in MWI LED ON if current account in focus has focus has DND ON DND ON DND key LED OFF when current account in MWI LED OFF if current account in focus has focus has DND dis
201. pe field the Line field is disabled 2 The Value field allows for one multicast address entry only 15 To receive RTP steams for Group Paging you must also configure the Paging Listen Addresses parameter at the path Basic Settings Preferences Group Paging RTP Settings For more information about setting this parameter see Group RTP Paging receives RTP streams on page 234 16 Click Save Settings to save your changes Using the Paging Key The following procedure describes the use of the Paging key on the IP Phone The procedure assumes you have already configured the Paging key using the Aastra Web UI 447 iP Phone UI Notes 1 Recipient of a Paging call can set a global Do Not Disturb DND to ignore any incoming pages 2 For incoming Paging the phone uses the Intercom configuration settings The incoming Page is dependant on the Allow Barge In parameter setting and the Tdling On Call state 1 On the IP Phone press the softkey programmable key or expansion module key you configured for Paging labeled as Group 1 in the following illustration Services Dir Callers Tues Jan1 10 00am Model 67551 IP Phone User Guide 143 The phone opens a multicast RTP session and an outgoing OR incoming phone screen displays as follows Paging 00 01 2 Press the Drop key to end the multicast RTP session and return to the idle screen Note If you enable
202. pecified and a call comes into the phone it forwards the call to the number you specify Use the BACKSPACE key if required to delete characters 15 Use the DOWN arrow key to scroll to the No Rings field Press the CHANGE key to select the number of rings to apply to the phone for call forwarding incoming calls Valid values are 1 to 20 Default is 1 When the phone receives an incoming call and call forward is configured on the phone the phone rings the number of times you specify in the No Rings screen and then forwards the call 16 Press DONE in the CFWD State Screen to save all changes Model 67551 IP Phone User Guide 203 17 Press DONE in the CFWD Mode Screen to save all changes Note In Phone mode the configuration applies to all the accounts on the phone CFWD in Custom Mode 1 Use the RIGHT and LEFT arrow keys to scroll through each account Services Dir Callers L1 Screennamel CFWD All Tues Jan1 10 00am Call Fwd Services Dir Callers 2 Screenname2 CFWD Busy Tues Jan1 10 00am Call Fwd Services Dir Callers L3 Screenname3 Tues Jan1 10 00am Call Fwd In the above example Screenname1 Screenname2 and Screenname3 are three accounts configured on the phone Screennamel has CFWD All enabled Screenname2 has CFWD Busy enabled and Screenname3 has CFWD disabled as indicated by no message displayed 2 With the account in focus on the IP Phone U
203. peration gt Phone Lock 4 Inthe Unlock the Phone field click Unlock The phone unlocks dynamically and displays the following message Phone is unlocked 260 Model 6755i IP Phone User Guide Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one 1 year period from the date of original purchase If there is a defect or malfunction Aastra Telecom shall at its option and as the exclusive remedy either repair or replace the telephone set at no charge if returned within the warranty period If replacement parts are used in making repairs these parts may be refurbished or may contain refurbished materials If it is necessary to replace the telephone set it may be replaced with a refurbished telephone of the same design and color If it should become necessary to repair or replace a defective or malfunctioning telephone set under this warranty the provisions of this warranty shall apply to the repaired or replaced telephone set until the expiration of ninety 90 days from the date of pick up or the date of shipment to you of the repaired or replacement set or until the end of the original warranty period whichever is later Proof of the original purchase date is to be provided with all telephone sets returned for warranty repairs Exclusions Aastra Telecom does not warrant its telephone sets to be compatible with the equipment of any particular telephone company This warranty do
204. phone to enter the Options List Select Preferences Select Set Audio Select Audio Mode me cw qe up Set Audio k 1 Audio Mode 2 Headset Mic Volume Select 5 Select the audio mode you want to use on your phone Default is Speaker Valid values are e Speaker Default Headset e Speaker Headset e Headset Speaker Audio Mode O Speaker O Headset O Speaker Headset O Headset Speaker 6 Press Done to save your setting 36 Model 67551 IP Phone User Guide 7 Select Headset Mic Volume Set Audio 1 Audio Mode k 2 Headset Mic Volume Select 8 Select the Low Medium or High volume level Default is Medium Headset Mic Volume O Low Medium O High 9 Press Done to save your selection Model 67551 IP Phone User Guide 37 Time and Date On the IP phones you can configure the following Time and date Time and date format Time zone Daylight savings time Time Servers Note Only the Time and Date Formats and Time Servers can be set using the Aastra Web UI Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone 47 iP Phone UI Set Time and Time Format Note The time and time format you configure display on the phone s idle screen 1 2 3 4 Press on the phone to enter the Options List Select Preferences Select Time and Date Select Set Time Time and
205. ply to this softkey Programmable Keys 5 Select from Key 1 through Key 6 6 Inthe Type field select Call Forward Expansion Module Keys 7 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M6751 8 Inthe Type field select Call Forward 9 Click Save Settings 120 Model 6755i IP Phone User Guide BLF Xfer The BLF key allows one or more extensions to be monitored and once there is any state change with those extensions the key shows the status of the monitored lines The Xfer key allows a call to be transferred to other recipients blindly or consultatively The BLF Xfer key combines the BLF and Xfer key s functionality together allowing the user to transfer calls or use BLF with one key parameter when using the BLF Xfer feature For more information about this parameter see Switch UI Focus to Ringing Line on page 224 Note It is recommended that you enable the Switch UI Focus to Ringing Line gt BLF Xfer Key Requirements and Functionality e BLF Xfer and BLF A BLF Xfer key can be configured for subscribing to an extension and monitor the status of the extension similar to the BLF key functionality Changes of the state of the monitored extension are indicated by a LED Icon e BLF Xfer and Blind Transfer Calls When the focused line is in the Connected state pressing the BLF Xfer key transfers the call to the extension uncondition
206. pplicable You can enter different phone number for each enabled state If you selected Custom mode you can enable disable each account or all accounts as applicable You can enter different phone numbers for each enabled state If you selected Phone mode all accounts are set to the same CFWD configuration All Busy and or No Answer as Account 1 on the phone In the Aastra Web UI only Account 1 is enabled All other accounts are grayed out but use the same configuration as Account 1 Using the Aastra Web UI if you make changes to Account 1 the changes apply to all accounts on the phone Using the IP Phone UI if you make changes to any other account other then Account 1 the changes also apply to all accounts on the phone When enabling a CFWD state you must specify a phone number for the phone to CFWD to The number you specify applies to all accounts of the same mode 2 Number and name of accounts that display to this screen are dependant on the number and name of accounts configured on the phone In the screen in step 7 Screennamel is configured on Line 1 Screenname2 is configured on Line 2 and Screenname3 is configured on Line 3 The name for the account is specified by your System Administrator Contact your System Administrator for more information 16 For the No Answer state in the No Rings field enter the number of times that the account rings before forwarding the call to the specified number Valid
207. pplicable and press SAVE Notes 1 Youcan cancel out of the speed dial editing process at any time without saving by pressing the CIL or the Cancel key 2 You can delete a speed dial key by pressing the Remove key Model 67551 IP Phone User Guide 81 Editing a Speed Dial on a Softkey Programmable Key or Expansion Module Key S Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Key Type Label Value Line Idle Connected Incoming Outgoing Busy Phone Lock 1 Park S Parr Jl Y Softkeys and XML gt gt Programmable Keys Keypad Speed Dial il Y x Directory 4 vi Reset 5 vj mE Y Y Y Y m Solinus e ML w EY L len v v v v v Preferences 3 Account Configuration None 8 None v None v y Plone zal None JL H 2 None Y None v L 1 None CA 1 None M 6 None v No ne il bd L 8 None a 1 None Mi 20 None v Services XML Application URI http 216 94 98 90 xml menu mymenu php source XML Application Title XML Menu BLF List URI my6731i bif list as broadworks com 2 Select the key configured for speed dial 3 Inthe Value field edit the phone number extension or speed dial pre
208. prefix you must enter the character at the end of the prefix number for example 123456 In the Line field select a line to apply to this key Valid values are 1 through 9 7 In the state fields check enable or uncheck disable the states you want to apply to this softkey 78 Model 67551 IP Phone User Guide Programmable Keys 8 Select from Key 1 through Key 6 9 Inthe Type field select Speed Dial to apply to the key 10 In the Value field enter the phone number extension or speed dial prefix to apply to this key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 11 In the Line field select a line to apply to this key Valid values are 1 through 9 Expansion Module Keys 12 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M6751 13 In the Type field select Speed Dial to apply to the key 14 M6751 In the Label field enter a label to apply to this key 15 In the Value field enter the phone number extension or speed dial prefix to apply to this key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 16 In the Line field select a line to apply to this key Valid values are 1 through 9 17 Click Save Settings Creating Speed Dial Key Using Keypad Speed Dial in the Aa
209. r 2 Press the Transfer key You should hear a dial tone as a second line opens up 3 Press a line call appearance button followed by the extension number or the outside number to Party 2 This is the Party for which you want to transfer Party 1 4 To complete a blind transfer press the Transfer Key again before the receiving end answers To complete a consultive transfer remain on the line to speak with the Party 2 before pressing the Transfer Key again to transfer Party 1 to Party 2 To cancel the transfer select Cancel on the display screen or press Ces Transferring Two Existing Calls The 675531 allows you to perform a transfer of a call when there are currently two active calls on the phone For example on your phone there are two active calls Call A and Call B Call B is on hold You can perform the following to transfer Call A to Call B 1 Press Xfer key A new line opens 2 Press or scroll to the Line where Call B is on hold 3 Press Xfer key Call A is transferred to Call B 162 Model 67551 IP Phone User Guide Indication of Transferred Calls When you transfer an active call the near end phone displays a Call Transferred screen when a call is transferred and the far end call is dropped An audible busy signal is also heard on the phone The following is the Call Transferred screen on the 6755i phone Call Transferred Model 67551 IP Phone User Guide 163 Conferencing Calls The 67551
210. r Click on Operation Programmable Keys Or Click on Operation Expansion Module N Status System Information Softkeys Configuration Operation User Password Key Type Label Value Line Idle Connected Incoming Outgoing Busy Phone Lock 1 Par v Fen Y Softkeys and XML gt PEZ vi gt gt Programmable Keys En e Keypad Speed Dial 2 Speessisl v wv E Y Y Y Y Directory 4 Phone Lock v Reset 5 BLFXfer y 1 Y E Y Y Y El Basic Settings 6 3i ba AL Menu v v v v v Preferences al Account Configuration 2 om v 8 None Y None v i 10 None v EN 12 None v i E D 16 18 None Iv E Services XML Application URI http 216 94 98 90 xml menu mymenu php source XML Application Title XML Menu BLF List URI my6731i blf list as broadworks com Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select BLF to apply to the key 4 Inthe Label field enter a label to apply to this key 5 Inthe Value field enter the phone number or extension you want to monitor 6 Inthe Line field select a line for which to apply this key Valid values are e global e through 9 7 Inthe state fields check enable or uncheck disable the states you want to apply to this softkey Model 67551 IP Phone User Guide 87 Programmable Keys 8 Select from Key 1 through Key 6 9 Inthe Value field enter the phone number or extension you want to monitor 10 In the Line field select
211. r ID Non Call LED Non Call Caller ID Idle N A N A Off N A Seized Solid Green None Solid Red None Progressing outgoing call Green Called Part7 Solid Red None Alerting incoming call Blinking Unselected Red N A Active Solid Green Far end Solid Red Far end Held Slow Flashing Green Far end Slow Flashing Red Far end Hold private Slow Flashing Green Far end Solid Red Far end Bridge active Solid Green Far end Solid Red Far end Bridge held Slow Flashing Green Far end Solid Red Far end Softkey Line Keys State Call Icon Call LED Non Call Icon Non Call LED Idle Small circle None Small circle None Seized N A N A Sold Circle Solid Red Progressing outgoing call Empty circle Solid Red Sold Circle Solid Red Alerting incoming call Empty blinking circle Flashing Red N A N A Active Empty circle Solid Red Sold Circle Solid Red Held Reverse empty blinking Slow Flashing Sold Reverse Circle Slow Flashing Red circle Red Hold private Reverse empty blinking Slow Flashing Sold Circle Solid Red circle Red Bridge active Empty circle Solid Red Sold Circle Solid Red Bridge held Reverse empty blinking Slow Flashing Sold Circle Solid Red circle Red Model 67551 IP Phone User Guide 237 Programmable Line Keys State Call Icon Call LED Non Call Icon Non Call LED Idle Small circle None Small circle None Seized N A N A Sold Circle Sol
212. r to enable the entry of the prefix b N Jun8 2 55pm 007 John Burn 9054550055 47 iP Phone UI Use the following procedure to edit the Callers List Use the following illustration as a reference Callers List Key Handsfree Button 1 Press the Callers List Key 2 Press 2 and 5 to find the entry you want to edit Press 2 to view the most recent call or 5 to see the oldest call on your list 3 Press any key on the dial pad to begin editing 4 To move the cursor one digit to the right press 4 To erase one digit to the left of the cursor press 3 5 To dial the displayed number press E r just lift the handset or press any line keys 184 Model 67551 IP Phone User Guide Deleting Entries from the Callers List You can delete individual items from the Callers List or you can delete all items in the Callers List 47 iP Phone UI Use the following procedure to delete an individual item from the Callers List Use the following illustration as a reference Y Callers List E IS Key E Press the Callers List Key Use 2 and 5 keys to find the item you want to delete Press the Delete softkey Bow p Press the Delete softkey again at the prompt to erase the it
213. ralia Europe France Germany Italy UK Mexico Brazil Malaysia Russia and US Default is US 3 Select a value from the Global Ring Tone field Note See the Ring Tones Table on page 28 for valid values For per line configuration 4 Inthe Ring Tone section select a line for which you want to set ring tone 5 Select a value from the LineN field Note See the Ring Tones Table on page 28 for valid values 6 Click Save Settings Contrast Level The Contrast Level option on the IP phone allows you to set the amount of light that illuminates the LCD display Use this option to set the preference of contrast level You can set the contrast level using the IP Phone UI only 30 Model 67551 IP Phone User Guide Setting Contrast Level 47 iP Phone UI Press on the phone to enter the Options List Select Preferences Select Display Pe P jm Select Contrast Level Display k 1 Contrast Level 2 Backlight Select 5 Usethe3 and4 navigation buttons to increase or decrease the intensity of contrast lighting on the LCD Contrast Level Contrast Level Cancel Done 6 Press Done to save your selection Model 67551 IP Phone User Guide 3 Backlight The Backlight option on the IP phone allows you to set the backlight status on the LCD display to the following e Off Backlight is always OFF e Auto Default Automatically turns ON the backlight w
214. rator can specify an XML URI that creates a custom Callers List and Services application for your phone When you press the Callers List key or the Services key the phone accesses a custom XML URI Callers List or a custom XML URI Service These services replace the standard functions of the Callers List key and Services key Contact your System Administrator for more information Autodial Hotline and Warmline Your System Administrator can configure an autodial feature on your phone If autodial is enabled the phone automatically dials a preconfigured number whenever it is off hook Depending on the configuration specified by your Administrator the Autodial functions as either a hotline or as a warmline as follows e Hotline The IP phone immediately dials a preconfigured number when you lift the handset Warmline The IP phone waits for a specified amount of time after you lift the handset before dialing a preconfigured number If you do not dial a number within the time allotted then the IP phone begins to dial the number The Autodial feature is available on a global or per line basis Contact your System Administrator for more information Notes 1 Any speed dial numbers that you configure on your IP phone are not affected by autodial settings 2 If Autodial is configured on your phone any lines that function as hotlines do not accept conference calls transferred calls and or intercom calls Centralized
215. re is an active RTP stream for example when the call is not on hold Configuring a Flash Key 9 Aastra Web Ul Use the following procedure to configure a Flash key on the 6755i IP Phone The procedure shows the softkey screen as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Key Type Label Value Line Idle Connected Incoming Outgoing Busy Phone Lock 1 Par y Pare lI Y Softkeys and XML 2 9 pise Y Y Programmable Keys f E Keypad Speed Dial 3 sanidad vj Y z z z Directory 4 Reset F Y 1 E Y Y Y Y E IET KML w XML Menu v v v v v Preferences Ei Account Configuration une 8 None v None 5 10 None Y None 2 None v None W L None s5 15 Noe None 4 None II 18 None v 1 None Mi L 20 None v Services XML Application URI http 216 94 98 90 xml menu mymenu php source XML Application Title XML Menu BLF List URI my6731i blf list as broadworks com Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Flash 4 Inthe Label field enter a label to display on the phone for the key 110 Model 67551 IP Phone User Guide Programmable Keys 5 Select from Key 1 through Key 6 6
216. re still connected to the conference Model 67551 IP Phone User Guide 169 Ending Calls 47 iP Phone UI To end a call you first need to connect or reconnect to the call if not already connected for example if your caller is on hold Press CJ or the line call appearance button of the active call to end the call If connected through the handset you can also place the handset back on hook to end the call 170 Model 67551 IP Phone User Guide Managing Calls The 675531 has several features that make it easier to manage calls and to keep track of your caller history as well as your business and personal contacts These features include Directory List Directory List Callers List Call Forwarding Missed Calls Indicator Voicemail The Directory List is your personal phone book conveniently stored within your phone You can enter up to 200 entries into the 6755i Directory by adding them manually or by saving the number and name from other lists stored on your phone You can also dial directly from a directory entry On the 67551 you access the Directory by pressing Key 2 which is the Directory key Accessing Your Directory 4 7 iP Phone UI Use the following procedure to access your Directory List Use the following illustration as a reference Directory Key Model 67551 IP Phone User Guide 171 1 Pr
217. rected Call Pickup Callers List Extensible Markup Language XML Incom Intercom Flash Services Sprecode Phone Lock Park Paging Empty Keypad Speed Dial Allows you to assign a speed dial number to a specific digit on the phone s keypad for speed dialing purposes Expansion Module Allows you to configure an additional 36 softkeys with a M670i Expansion Module or an additional 60 softkeys with a M675i Expansion Module if it is attached to the phone This option displays on the side menu of the Aastra Web UI only if an Expansion Module is attached Not all functions in the table above apply to the Expansion Modules Directory Allows you to copy the Callers List and Directory List from your IP phone to your PC Reset Allows you to restart the IP phone when required Model 67551 IP Phone User Guide 21 Headings Descriptions Basic Settings Preferences Allows you to enable disable the following Suppress DTMF Playback Display DTMF Digits Play Call Waiting Tone Stuttered Dial Tone XML Beep Support Status Scroll Delay seconds Incoming Call Interrupts Dialing Switch Ul Focus to Ringing Line Call Hold Reminder During Active Calls Call Hold Reminder Call Waiting Tone Period Preferred Line Preferred Line Timeout seconds Goodbye Key Cancels Incoming Call Message Waiting Indicator Line DND Key Mode Call Forward Key Mode This category also allows you to conf
218. reenname2 L3 Screenname3 CFWD All CFWD Busy Tues Jan1 10 00am Tues Jan1 10 00am Tues Jan1 10 00am Call Fwd Call Fwd Call Fwd In the above example Screennamel Screenname2 and Screenname3 are three accounts configured on the phone Screennamel has CFWD AR enabled Screenname2 has CFWD Busy enabled and Screenname3 has CFWD disabled as indicated by no message displayed 2 Press the Call Forward key The Call Forward Mode screen displays for the account you selected Use the UP and DOWN arrow keys to scroll through each state type 198 Model 67551 IP Phone User Guide Services Dir Callers Indicates CFWD Enabled Call Forward Mode Call Forward P1 All va Mode Screen 2 Busy 3 No Answer X Indicates no CFWD phone number configured Change CopytoAll All Off Cancel All On Done Indicates CFWD Disabled In the above example CFWD All is enabled as indicated by a check mark Y CFWD Busy is enabled but no call forward phone number is configured as indicated by a and CFWD NoAns is disabled as indicated by an X 3 Select a state for the account s in focus using the UP and DOWN arrow keys You can enable disable any or all of the following states for an account e All Enables CFWD All for an account and forwards all incoming calls for that account to the specified number e Busy Enables CFWD Busy for an account and forwards incoming calls to a specifi
219. ressing the Call Forward key on the phone accesses the Call Forward Menus The menus that display are dependant on the Call Forward mode Account default Phone or Custom configured for the phone For more information about call forwarding and call forwarding modes see Call Forward Account Based Configuration on page 192 Configuring a Call Forward Key S Aastra Web UI 1 Click on Operation gt Softkeys and XML Or Click on Operation 2 Programmable Keys Or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Key Type Label Value Line Idle Connected Incoming Outgoing Busy Phone Lock 1 w Park Y Softkeys and XML 7 y 7 Programmable Keys ES 1 Keypad Speed Dial eer E Y Y Y E Directory m Reset v lI vj Y Y Y Y Basic Settings a ua J v v 2 Preferences p Account Configuration x v v L v v vs L ve sil v a M v ll E Services XML Application URI http 216 94 98 90 xml menu mymenu php source XML Application Title XML Menu BLF List URI my8731i blf listg as broadworks com Model 67551 IP Phone User Guide 119 Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Call Forward 4 Inthe state fields check enable or uncheck disable the states you want to ap
220. roll through and see the numbers and names if gt available of the parties in the conference call When a name is displayed pressing 4 drops the displayed party from the call If any party in the conference hangs up including the party that began the conference all other parties in the conference are still connected Setting Up Multiple Conferences for Sylantro Server only Note The 6755i is limited to 9 conferences a single conference each on lines 1 through 9 Start Conference 1 using the procedures in the previous section Setting Up a Conference and Adding Multiple Parties for Sylantro and Broadsoft Servers on page 167 When you are finished adding all required parties to Conference 1 press an available Line Key to start Conference 2 You are Party 1 on Conference 2 Call Party 2 When Party 2 answers press the Conf Key Press an available Line Key 168 Model 67551 IP Phone User Guide 5 Call Party 3 for Conference 2 6 When Party 3 answers press the Conf Key to join Parties 1 which is yourself Party 2 and Party 3 on Conference 2 You now have two active conferences on two different lines Note When you are connected to multiple conference calls and you put a conference on hold the conference may be on hold for a limited period of time before it is disconnected Contact your System Administrator for more information If any party in a conference hangs up including the pa
221. rty that began the conference all other parties in the conference are still connected Joining Additional Parties to Active Conferences In centralized conferencing you can join multiple incoming or outgoing calls to active conferences Before following this procedure at least one active conference must exist on your phone 1 As Party 1 pickup the handset or press the speakerphone key A line opens up 2 Call Party 2 by dialing their number or answer an incoming call of a Party 3 Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to the conference 4 Press the Conf Key 5 Press the Line Key that has the active conference For example Line 1 and Line 2 both have active conferences Pressing Line 1 joins Party 1 and Party 2 to the conference on Line 1 Pressing Line 2 joins Party 1 and Party 2 to the conference on Line 2 6 Press the Conf Key again to join the Parties to the active conference Ending a Conference and Transferring Remaining Parties The 6755i allows a Host to drop from a 3 way conference and let the other two parties remain connected by pressing a Transfer key Note The Caller ID of the dropped Host still displays on the remaining parties phones If you are the Host of a conference and want to leave that conference e While in a 3 way conference press the Transfer key on the phone Your phone leaves the 3 way conference but the remaining parties a
222. s You can have the IP Phone UI and the Aastra Web UI display in a specific language as required When you set the language to use all of the display screens menus services options configuration parameters etc display in that language The IP phones support the following languages e English default e French Canadian e French European e Spanish Mexican e Spanish European e German e Italian e Portuguese e Russian e Nordic You can also configure the language to use when inputing values in the Aastra Web UI and the IP Phone UI Specifying the Language to Use Once the language pack s are available on your phone from your System Administrator you can specify which language to use on the phone and or the Aastra Web UI Note All languages may not be available for selection The available languages are dependant on the language packs currently loaded to the IP phone 4 7 iP Phone UI Use the following procedure to specify which language to use for the IP Phone UI l Press Edo the phone to enter the Options List 2 Select Preferences 3 Select Language 4 Select Screen Language The current language setting displays on the IP Phone Model 67551 IP Phone User Guide 45 5 To change the language setting use the 5 and 2 keys to scroll through the langugses Valid values are English default Frangais French Espa ol Spanish Deutsch German Italiano Italian Portugu s Portugu
223. s or disseminate or otherwise disclose the Software to third parties All Software furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement All rights reserved Customer s use of this software shall be deemed to reflect Customer s agreement to abide by the terms and conditions contained herein Removal or modification of trademarks copyright notices logos etc or the use of Software on any Equipment other than that for which it is intended or any other material breach of this Agreement shall automatically terminate this license If this Agreement is terminated for breach Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever including without limitation damages for loss of business profits business interruption loss of business information other pecuniary loss or consequential damages arising out of the use of or inability to use the software even if Seller has been advised of the possibility of such damages 11 Table of Contents Software License Agreement csscccscacscccsssasecssnessessauusteonssogenesceesusssuxcesunssovonvvcsavestaescdenssocuscasevesdacsee ii Table of Contents oue ioi A ci
224. s programmable state based softkeys up to 20 programmable functions Services C D a C Intercom Directory C D UE None Callers List E D UE None Ws Programmable Keys None ID oC None None CID a C None None D a C None bc nnum d state based Note If a M670i or M675i Expansion Module s is attached to the phone you can configure up to an additional 36 softkeys on each M670i Expansion Module and up to 60 softkeys on each M675i Expansion Module The 67551 IP Phone allows up to 3 expansion modules on each phone For more information about expansion modules see Model M670i and M675i Expansion Modules on page 250 You can use the Aastra Web UI only to configure key functions Model 67551 IP Phone User Guide 63 The following table lists the functions you can set on the programmable keys and softkeys and provides a description for each function Key Function Description None Indicates no setting for the key Line Indicates the key is configured for line use Speed Dial Indicates the key is configured for speed dial use You can also configure a prefix for a speed dial number Do Not Disturb Indicates the key is configured for do not disturb on the phone Busy Lamp Field BLF Indicates the key is configured for Busy Lamp Field BLF use User can dial out on a BLF configured key Maximum of 50 BLFs allowed on M670i Expansion Mod
225. s that have the b icon with the receiver ON These are the missed calls to the phone 3 To clear a line item from the Callers List select the line item you want to delete and press the Clear softkey The line item is deleted from the Callers List 208 Model 67551 IP Phone User Guide Voicemail The Voicemail feature on the 67551 IP phone allows you to use a line configured with a phone number for dialing out to connect to a voicemail server For each assigned Voicemail number there can be a minimum of 0 or a maximum of 1 Voicemail access phone number The Voicemail list displays a list of phone numbers assigned to the 6755i that have registered voicemail accounts associated with them Note The Voicemail list does not display the voicemail access number The phone displays up to 99 voicemail messages for an account even if the number of voicemails exceeds the limit Registered account numbers URIs that exceed the length of the screen either with or without the voicemail icon and the message count are truncated with an ellipse character at the end of the number URI string The end of the Voicemail list displays the number of new voicemail messages if any exist Contact your System Administrator for lines configured for Voicemail Using Voicemail 47 iP Phone UI Press the Services key on the phone Select Voicemail Use the 2 and 5 keys to scroll through the line items in the Voicemail list
226. s field and press lt Enter gt The following logon screen displays Connect to 10 50 10 22 FA E The server 10 50 10 22 at Aastra B755i requires a username and password Warning This server is requesting that your username and password be sent in an insecure manner basic authentication without 4 secure connection User name Password Remember my password 2 Atthe prompt enter your username and password and click OK Note For a user the default user name is user and the password field is left blank Model 67551 IP Phone User Guide 19 The Network Status window displays for the IP phone you are accessing Status System Information Operation User Password Phone Lock Softkeys and XML Programmable Keys Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration Network Status Attribute Link State Negotiation Speed Duplex MAC Address Hardware Information Attribute Platform Firmware Information Attribute Firmware Version Firmware Release Code Boot Version Date Time SIP Status Line LAN Port Up Auto 100Mbps Full 00 08 5D 16 10 F4 Value 55i Revision 0 Value 25 0 83 SIP 2 3 0 1225 Jun 30 2008 23 57 25 SIP Account Status 9995551 212 proxy com 5060 Registered 9995551212 proxy com 5060 Registered 9995551212 proxy com 5060 Registered Backup Registrar Used Yes Yes Yes 3 You can logout of the Aastra We
227. s for Sylantro servers only How it works If you configure Icr on a key and a call comes into your phone after you are finished with the call and hang up you can press the key configured for lcr and the phone dials the last call you received When you configure an lcr key the label LCR displays next to that key on the IP phone When the Sylantro server detects an lcr request it translates this request and routes the call to the last caller Configuring a Last Call Return Key S Aastra Web UI Use the following procedure to configure a Last Call Return key on the 6755i IP Phone The procedure shows the softkey screen as an example 1 Click on Operation gt Softkeys and XML Or Click on Operation Programmable Keys Or Click on Operation Expansion Module N Status System Information Softkeys Configuration Operation User Password Key Type Label Value Line Idle Connected Incoming Outgoing Busy Phone Lock 1 Park v Park Y Softkeys and XML fa ro 1 gt z Programmable Keys M Keypad Speed Dial 2 sesescisi v sos122458 E wt Y Y Y Y Directory 4 Phone Loc v Reset 5 BLFiXfer vl IL j wv Y Y Y Y SEES e v XML Menu v v v v v Preferences p Account Configuration Mones Me Jl 8 None a None Y 10 None v None xj B E m 2 None v None None Y 5 None v L 18 None Y
228. s the Sylantro server to distribute calls from a queue to registered IP phone users agents To use the ACD feature on an IP phone you must first configure an ACD softkey programmable key or expansion module key When you want to subscribe to a queue in order to receive incoming calls you press the ACD key and the IP phone UI prompts you to specify the following information e User ID the phone number s used to login into the queue e Password the password used to login to the queue e Available unavailable Shows the current status of the IP phone Specifies if the IP phone user is available unavailable to receive a call from the queue Note Your System Administrator must provide you with your User ID and Password to access the applicable phone queue After creating an ACD key you are ready to receive calls from a queue on the server You must press the ACD key and then log in by entering your User ID and Password An Available softkey displays allowing you to make your phone available to accept these calls When you are on an active call or you miss a call the server automatically changes the phone s status to unavailable The server updates it s database with this new information and no longer distributes calls to the phone The phone remains in this unavailable state until e you make yourself available again by pressing the Available softkey e an ACD timer expires set by your System Administrator
229. s the connected call on hold and answers the new call To reconnect to a party press the line call appearance button for that call If you cannot answer the call the caller goes to voicemail if voicemail has been configured for your extension Note The Ce button can be used to cancel the call pickup procedure Model 67551 IP Phone User Guide 157 Sending an Incoming Call to Voicemail You can send an incoming call directly to voicemail without answering the call To do this press E without picking up the handset If you re already on the phone your incoming call should go directly to voicemail Your phone screen displays a voicemail icon 7 along with the number of waiting messages if you have unheard messages example 71 x4 158 Model 67551 IP Phone User Guide Handling Calls When you are connected to a call you can use the softkeys or hard keys on the phone to place a call on hold transfer a call or conference Placing a Call on Hold You can place an active call on hold by pressing the Hold key When you place a call on hold only your phone can retrieve the call 47 iP Phone UI To place a call on hold 1 Connect to the call if not already connected 2 Press the Hold 27 key 1 John Smith Tue May 17 10 19am L1 Hold 201 Keri March The line call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you still have a ca
230. see Directory List on page 171 Configuring a Directory Key 9 Aastra Web Ul Use the following procedure to configure a Directory key on the 6755i IP Phone The procedure shows the programmable key screen as an example Note By default the Directory key is Key 2 on the programmable keys Model 67551 IP Phone User Guide 133 Status Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt System Information Programmable Keys Configuration Operation User Password Type Value Phone Lock Softkeys and XML Programmable Keys Directory Keypad Speed Dial Directory Reset Intercom Basic Settings Preferences Account Configuration None Services Callers List None Services XML Application URI XML Application Title BLF List URI Softkeys 2 Select from Key 1 through Key 20 3 4 5 In the Type field select Directory In the Label field enter a label to apply to this key In the state fields check enable or uncheck disable the states you want to apply to this softkey Programmable Keys 6 7 Select from Key 1 through Key 6 In the Type field select Directory Expansion Module Keys 8 10 11 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M6751 In the Type field
231. st key or Press the Services key if your System Administrator has configured the Services key to access the Callers List 2 Use the 5 keys to scroll through the line items in the Callers List Note To the left of a line item a b icon displays with the handset ON or OFF the receiver The ON receiver indicates the call came in as a missed call The OFF receiver indicates the call came in and was answered 3 To delete all entries in the Callers list press the Delete softkey at the Callers List header To delete a line item from the Callers List select the line item you want to delete and press the Delete softkey 4 Tocancel a delete function press the 2 or the 5 Scroll keys 5 To save a line item to a softkey for speed dialing press the Save softkey and enter the line number at the Save to prompt that is already configured for speed dialing at a softkey 6 To dial a displayed entry from the Callers List pick up the handset press the handsfree button or press a line key 7 To exit the Callers List press the Callers List key Model 67551 IP Phone User Guide 183 Editing Entries in the Callers List Important The Caller List does not save changes Editing in the Callers List is generally used if you plan to call the number and need to add a prefix In the Callers List if a dial pad key is pressed when a number and or a name is displayed the cursor automatically adds the digit at the left side of the numbe
232. stem secure You can change your user password using the IP Phone UI or the Aastra Web UI If you change the password Then you need to using the IP Phone UI use that new password to log into the Aastra Web UI using the Aastra Web UI use that new password when changing the user password via the IP Phone UI Note Valid values when creating or changing a password are 0 to 4294967295 integers only symbols and alpha characters are not allowed Default password is an empty string field is blank Setting a User Password 4 7 iP Phone UI Note If required use the following keys while entering a password e Backspace softkey moves cursor back a space and deletes characters e Clear softkey clears entire field of all characters Quit softkey cancels the password changing process without saving Press on the phone to enter the Options List Select User Password and press Select At the Current Password prompt enter the current user password and press Enter At the New Password prompt enter the new user password and press Enter UE oer o At the Re enter Password prompt re enter the new user password and press Enter A message Password Changed displays on the screen 54 Model 67551 IP Phone User Guide S Aastra Web UI 1 Click on Operation gt User Password Status System Information Reset User Password Operation User Password Please enter the c
233. stination are enabled the information displays to the phone s screens in the following order Screen 1 Caller info Screen 2 Call destination Screen 3 Call diversion If your phone does not display call destination information your System Administrator may have disabled this feature Contact your System Administrator for more information Model 67551 IP Phone User Guide 247 Indication of Terminated Calls An Administrator can configure your phone to display a disconnected screen Call Terminated when the far end hangs up An audible busy signal is also heard on the phone The configuration of this feature can also include the maximum time interval that the busy signal is audible Contact your System Administrator for more information Call Terminated The following is the call terminated screen that displays on the 67551 if this feature is enabled on your phone IF THEN 1 line active and far end disconnects the line in focus displays disconnected screen e plays busy tone displays Call Terminated message on the screen the line not in focus plays busy tone 2 or more lines active and far end disconnects the line in focus displays disconnected screen plays busy tone displays Call Terminated message on the screen for 5 seconds When 5 second times out the busy tone stops the disconnected screen disappears 2 or more lines active and a line NOT in focus is no busy t
234. stra Telecom offers ongoing repair and support for this product This service provides repair or replacement of your Aastra Telecom product at Aastra Telecom s option for a fixed charge You are responsible for all shipping charges For further information and shipping instructions In North America contact our service information number 1 800 574 1611 Outside h America contact your sales representative Note Repairs to this product may be made only by the manufacturer and its authorized agents or by others who are legally authorized This restriction applies during and after the warranty period Unauthorized repair will void the warranty 262 Model 67551 IP Phone User Guide Appendix A Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone Time Zone Name Time Zone Code Table Time Zone Name Time Zone Code AD Andorra CET AE Dubai GST AG Antigua AST Al Anguilla AST AL Tirane CET AN Curacao AST AR Buenos Aires ART AS Pago Pago BST AT Vienna CET AU Lord Howe LHS AU Tasmania EST AU Melbourne EST AU Sydney EST AU Broken Hill CST AU Brisbane EST AU Lindeman EST AU Adelaide CST AU Darwin CST AU Perth WST AW Aruba AST AZ Baku AZT BA Sarajevo EET BB Barbados AST BE Brussels CET BG Sofia EET BM Bermuda AST BO La Paz BOT BR Noronha FNT BR Belem BRT BR Fortaleza BRT BR Recife BRT BR Araguaina BRS BR Maceio BRT BR Sao Paulo BRS BR Cuiaba AMS BR
235. stra Web UI S Aastra Web UI 1 Click on Operation gt Keypad Speed Dial Keypad Speed Dial Key Value Line ERE 9051234567 E lt E le aa lala eel la zh al Fa al P Pal oo c tn 2 Select from Digit 1 through Digit 9 3 Inthe input box enter the phone number extension or speed dial prefix to apply to this Digit key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 4 Inthe Line field select a line for which to apply the speed dial to Valid values are 1 through 9 Model 67551 IP Phone User Guide 79 5 Click Save Settings Editing Speed Dial Keys On the 67551 you can edit a speed dial key using any of the following methods e Using the Aastra Web UI at the path Operation gt Softkeys and XML Operation gt Programmable Keys Operation gt Expansion Module Keys e Using the IP Phone UI at the path Options gt Preferences gt Speed Dial Edit The following illustration shows the path in the 6755i IP Phone UI for editing a speed dial key Preferences 1 Tones gt Enter Name 2 Contrast Level Y Speed Dial Edit John Smith 3 Speed Dial Edit Press SD button Enter Number 4 Live Malpad 555 1212 5 Set Audio 6 Time nd Date 7 Language Select Done Press the Speed Dial Key Edit and Save the LED for Speed Dial Key Speed Dial a fl
236. t Servers The 6755i allows you to create multiple conferences with unlimited participants depending on your server limitations when your Administrator enables Centralized Conferencing If your Administrator does not enable Centralized Conferencing then the 6755i uses Local Conferencing by default Your Administrator can configure Centralized Conferencing globally on all lines or on specific lines Although for the global setting to work you must configure the lines with the applicable phone number Reference For more information on Centralized Conferencing see Centralized Conferencing on page 240 or contact your System Administrator 166 Model 67551 IP Phone User Guide Using Centralized Conferencing 47 iP Phone UI Note When Centralized Conferencing is enabled on your phone local gt conferencing or three way conferencing works as indicated in the previous section Using Local Conferencing on page 165 Joining two active calls in a conference also works as indicated in the previous section Joining Two Active Calls in a Single Conference on page 166 Use the following procedure to create a conference call using centralized conferencing Use the following illustration as a reference Conference key when handset is lifted Setting Up a Conference and Adding Multipl
237. t dde 210 Display DTMF DIEI e e e E sie el 212 Play Call Waiting Tone slds a 214 Call Waiting Tone Period ainia ideas 215 Stuttered Dial Tone ii ts Ad A ti ita 216 XML Beep Support A oe eae a cod 217 Call Hold Reminder During Active Calls ooooonnnoninccnoncconanonanononcconononanonn coo nnnnnnn ran n ron anno nnnnnos 218 Call Hold Reminder on single hold uti oi 220 Status Scroll Delay EN 221 Incoming Call Interrupts Dialing oie eon ont lid 222 Switch UI Focus to Ringing Line uiid etnies dete tees redire ibo caesi egeo delude 224 Preferred Line and Preferred Line Timeout sees enne nenne 225 Table of Contents Goodbye Key Cancels Incoming Calls esee enne 226 Message Waiting Indicators tb 229 Incoming Intercom Call Eeatures 2 35 2 3 2 2 iter A ade eos ue ed 230 Using Redial Key for Last Number Redial sii aid 233 Group RTP Paging receives RTP streams cional laa 234 Shared Call Appearance SCA Call Bridging eee 235 Available Features Enabled by Administrators eere ceres e eese eren ee eren netten neta seen 239 Ouigoing Intercom Calls en CH ei d oe eue 239 Missed Call Summary Subscription susi a 239 Customizable Callers List Key and Services Key essere 240 Autodial Hotline and Warmline 42 i iris tonat be adt 12d irati o e eda doe Pe dade nca eaa adea dada 240 Centralized Conferencing civil ERRAT tias Ge NIE
238. tact your System Administrator for more information When you press the ACD Key the phone prompts you to enter a User ID and Password to login into the queue Once logged in you can make your phone available or unavailable to take calls by pressing the Available Unavailable Key w The server monitors your IP phone status When you set the IP phone to available the server begins distributing calls to your phone When you set the IP phone to unavailable the server temporarily stops distributing calls to your phone The LED for the ACD Key shows the current status of your phone Model 67551 IP Phone User Guide ACD LED Table This LED changes when you log into the phone queue and are available to take calls The LED changes again when you are busy with an active call The table below shows the status of the LED as they may appear on your IP phone Phone Status Logged In Model and Available Status Unavailable Logged Out 6755i Solid Red LED Blinking Red LED No LED a icon Blinking 44 icon icon Using the ACD Key Use the following procedure to log into a phone queue from your IP phone L iP Phone UI Check with your Administrator to verify the queue linked to your ACD Key Press the ACD Key on your IP phone The LCD displays the label of the ACD queue you are accessing Services Dir Callers L1 Mon Jan 2 10 37am Support The User ID and Password prompts d
239. ted a Mui En Ce pn isses pesos sose iii bog pr M 1 About this Guide MN NP m 1 Documentation ia it da 1 Phone Peaures lt A A A A aa Bele 1 Requirements 3205 beet edocet til 2 Installation and Setup 2 ce eee RM A e 2 Getting Started rto Pc cS 3 Plugging in and Starting the PO e ted eed ante 3 Network Connected Network Disconnected eee tie cote eto te pte na Eie has ecasagaeqeseeasaes 6 Idle Sereen urna ina a ba bid de ab Le Ue atop UH EN 7 IP Phone Keys er 11 durar tia 11 Key Descriptions A E at su 12 Keypad Keys xipeditolgeticav et ade acide alten ue dad Dan deduc qa Lu cat aaa endo 15 Methods for Customizing Your Phone eee eres eee eene eren ee een nee tn seen seta setas etes se tonu 16 Phone Options via the IP Phone UT siii eere tec ii il 16 Phone Options via the Aastra Web UI voii iia ni dies 19 Phong Status A TO 23 Phone Status Via IP Phone UT ui pits 23 Finding Your Phone s IP Address session nai areas 24 Phone Status via the Aastra Web eS ea e 25 Customizing Your PROMESA deis 28 Ring Tones and Tone Sets units isset dio ua E a Cosmas ns cob ae Ceci 28 Contrast Level iuba die inline 30 loris diruit 32 LIVE DADA 2c odii ee acie ett tertias 34 SM NIIT 35 MS A e a e edie sce oA ae ut eas Ea doa EA s 38 E A A ee CY Petre SOE Te em eRe ep e EN D LIEU Tee 45 Kser PASS WO x ce ciat O O 54 Resetting a Us r Password inepte ta a Le et
240. tension from a list and presses the Pickup softkey to answer the call Note Your System Administrator must configure the extension range for the Group Call Pickup feature Contact your System Administrator for more information Model 67551 IP Phone User Guide 97 Configuring Directed Call Pickup DCP Key for Sylantro Servers S Aastra Web UI Use the following procedure to configure Directed Call Pickup on the 67551 IP Phone The procedure shows the softkey screens as an example 1 Click on Operation gt Softkeys and XML Or Click on Operation Programmable Keys Or Click on Operation Expansion Module N Status System Information Softkeys Configuration Operation User Password Key Type Label Value Line Idle Connected Incoming Outgoing Busy Phone Lock 1 Park Parr Jl v Softkeys and XML Sl z gt Programmable Keys A A er v 5 Keypad Speed Dial APRA Directory 4 si Reset 5 Y Jl 1 Y Y Y Y Y Basic Settings 6 XML wv no XML Menu v v v v v Preferences i Account Configuration Y 14 None v zji Services XML Application URI http 216 94 98 90 xml menu mymenu php sourcez XML Application Title XML Menu BLF List URI my6731i bif list as broadworks com Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Directed Call Pickup 4 Inthe Label field
241. terrupts Dialing is disabled by default 1 Click on Basic Settings gt Preferences gt General Preferences General Suppress DTMF Playback enables Display OTMF Digits Denables Play Call Waiting Tone v Enabled Stuttered Dial Tone v Enabled XML Beep Support v Enabled Status Scroll Delay seconds 5 Incoming Call interrupts Dialing Denables Switch UI Focus To Ringing Line enables Call Hold Reminder During Active Calls Denables Call Hold Reminder Denables Call Waling Tone Period 0 Preferred line 1 Y Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call E Enabled Message Waiting Indicator Line aly DND Key Mode Phone w Call Forward Key Mode account w 2 Enable the Incoming Call Interrupts Dialing field by checking the check box Disable this field by unchecking the box Default is disabled 3 Click Save Settings to save your settings Model 67551 IP Phone User Guide 223 Switch UI Focus to Ringing Line You can configure a feature on the 67551 that controls the behavior of the phone when it receives an incoming call when it is already in a connected call When a call comes into the phone and the phone is already on a connected call the phone switches focus to the ringing line to enable the user to see who is calling them You can turn off this functionality so that the phone stays focused on the connected call You can do this using the Switch Focus to Ringing Line parameter in the Aastra Web UI
242. tkeys to perform specific functions see the Softkeys and Programmable Keys on page 63 14 Model 67551 IP Phone User Guide Keypad Keys The 67551 has a keypad with digits from O through 9 a key and a FP key Keys 2 through 9 contain the letters of the alphabet The 675531 phone keypad includes the following Keypad Key Description 0 Dials 0 Dials the Operator on a registered phone 1 Dials 1 2 ABC Dials 2 When entering text this key enters A with one press B with two presses and C with three presses 3 DEF Dials 3 When entering text this key enters D with one press E with two presses and F with three presses 4 GHI Dials 4 When entering text this key enters G with one press H with two presses and I with three presses 5 JKL Dials 5 When entering text this key enters J with one press K with two presses and L with three presses 6 MNO Dials 6 When entering text this key enters M with one press N with two presses and O with three presses 7 P QRS Dials 7 When entering text this key enters P with one press Q with two presses R with three presses and S with four presses 8 TUV Dials 8 When entering text this key enters T with one press U with two presses and V with three presses 9 WXYZ Dials 9 When entering text this key enters W with one press X with two presses Y with three presses and Z with four presses The is called the star key The
243. to put SCA call on hold leaving 2 still connected to 1 Model 67551 IP Phone User Guide 235 Using the example above when a call comes into Phone 1 Phone 2 and Phone 3 can pickup the same call by pressing the SCA line key Phone 2 and 3 display the call they are bridging into on the LCD of the phones Existing SCA parties in a bridge or one to one call hear an audible beep when another party has joined the call Note Your Administrator must enable disable the beep on the server side If a phone is configured for SCA bridging and it attempts to join a call but the account on the server does not have this functionality enabled an error message displays to the LCD on the phone The SCA call bridging feature is disabled by default on all phones Your Administrator can enable disable this feature if required Contact your System Administrator for more information 236 Model 6755i IP Phone User Guide Keys States and LED Behavior There are two call states on the phones that support SCA bridging e Bridge active A bridged call is in progress e Bridge held The 3rd party i e non SCA party in the bridge is on hold The following tables provide the key states and LED behavior in an SCA bridge call for users involved in an SCA call and users not involved in the SCA call Line Keys and Idle Screens State Call LED Call Calle
244. to configure a DCP or GCP Key Using Directed Call Pickup DCP 1 When the monitored extension receives a call press the DCP Key to pick up the call If the monitored extension receives multiple incoming calls simultaneously the phone displays a list of incoming calls 2 Use the 5 and 2 keys to scroll through the list to select an extension 3 Press the Pickup Key for the extension you select The call is answered Model 67551 IP Phone User Guide 101 Using Group Call Pickup GCP 1 If any of the monitored group of extensions receives a call press the GCP Key The call is answered If the monitored group of extensions receives multiple incoming calls simultaneously the phone displays a list of incoming calls The call is answered Select an extension Press the Pickup Key to answer the call Use the 5 and 2 keys to scroll through the list to select an extension Press the Pickup Key for the extension you select Services Dir Callers DCP on line gt 1 2201 2 2202 3 2203 v Pickup Cancel 102 Model 67551 IP Phone User Guide XML Key The 67551 IP phone has a feature you can enable called XML Extensible Markup Language XML is a markup language much like HTML Your System Administrator can create customized XML menu services and load them to your IP phone These services include things like weather and traffic reports contact information company info stock quotes or custom
245. try the following screen displays after pressing the Arrange softkey Label Cell 1 Office 2 Home 3 Cell Save Cancel e Pressing the Save softkey in the above screen places the Cell label the Cell number and line associated with the Cell number into the one position So the first screen to display for the entry would be the Cell number screen If no label is assigned to the entry the numbers would be arranged in the order you specify The following example illustrates the new arrangement of Steve Smith s number Note The Office label moves to the second position and the Home label moves to the last position d gt 001 Steve Smith Cell gt 783 444 5555 Line 1 Dial Delete Arrange Change Z Add Number Quit 001 Steve Smith Office mcr 905 760 9999 Line 1 Dial Delete Arrange Change Z Add Number Quit 001 Steve Smith Home 783 555 7676 Line 1 Dial Delete Arrange Change Add Number Quit 176 Model 67551 IP Phone User Guide Deleting Entries from the Directory List You can delete entries from the Directory List in the following ways e Delete a single name or number and all associated numbers and labels e Delete specific numbers and labels from a single entry Delete all entries in the Directory List You use the Delete softkey to delete a single or multiple numbers names or labels for an ind
246. ule BLF List Auto Call Distribution ACD Indicates the key is configured for BLF list use User can dial out on a BLF List configured key For Sylantro Servers Indicates the key is configured to allow the Sylantro server to distribute calls from a queue to registered IP phone users agents Directed Call Pickup DCP Group Call Pickup GCP For Sylantro Servers Indicates the key is configured to allow you to intercept or pickup a call on a monitored extension s XML Indicates the key is configured to accept an XML application for accessing customized XML services You can also specify an XML key URL for this option Flash Indicates the key is set to generate a flash event when it is pressed on the 6755i The IP phone generates flash events only when a call is connected and there is an active RTP stream for example when the call is not on hold Sprecode Indicates the key is configured to automatically activate specific services offered by the server For example if the sprecode value of 82 is configured then by pressing the Sprecode key 82 automatically activates a service provided by the server Contact your System Administrator for available services Park Indicates the key is configured to park incoming calls when pressed Pickup Indicates the key is configured to pick up parked calls when pressed Last Call Return Icr Indicates the key is configured for l
247. urrent and new passwords phone Dock Current Password Softkeys and XML Programmable Keys New Password Keypad Speed Dial Password Confirm Directory Reset j Basic Settings _ Save Settings Preferences Account Configuration 2 Inthe Current Password field enter the current user password Note By default the user name is user all lowercase and the password field is left blank 3 Inthe New Password field enter the new user password 4 Inthe Password Confirm field enter the new user password again 5 Click Save Settings Model 67551 IP Phone User Guide 55 Resetting a User Password If you forget your password you can reset it and enter a new password The reset user password feature resets the password to the factory default which is blank no password You can reset a user password using the Aastra Web UI only Note Valid values when creating or changing a password are 0 to 4294967295 integers only symbols and alpha characters are not allowed Default password is an empty string field is blank Reset a User Password Use the following procedure to reset a user password S Aastra Web UI 1 Click on Operation gt Phone Lock Status System Information Phone Lock Operation User Password Phone Lock Lock or unlock the phone Emergency Dial Plan 911199911121110 Softkeys and XML Programmable Keys Lock the phone Lock Keypad Speed Dial Reset User Password R
248. user password and press ENTER The phone unlocks The LED for the key AND the Message Waiting Lamp go OFF The Lock label appears next to the key you just pressed 140 Model 67551 IP Phone User Guide Paging Key Sends the RTP Stream You can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol RTP stream to pre configured multicast address es without involving SIP signaling You enter a multicast IP address es and a port number for the Paging key that when pressed initiates an outgoing multicast RTP session This is called Group Paging on the IP phones You can also specify group paging RTP addresses that the phone listens for when receiving RTP streams You can specify up to 5 listening multicast addresses at the path Basic Settings gt Preferences gt Group Paging RTP Settings For more information about Group Paging and how it works and to specify multicast addresses see Group RTP Paging receives RTP streams on page 234 Configuring a Paging Key NS Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Key Type Label Value Line Idle Connected Incoming Outgoing Busy Phone Lock 1 Park v Parr
249. v 20 Noe Services XML Application URI http 216 94 98 90 xml menu mymenu php sourcez XML Application Title XML Menu BLF List URI my6731i biflist as broadworks com Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Line to apply to the key 4 Inthe Label field enter a label to apply to this key 5 Inthe Line field select a line to apply to this key Valid values are 5 through 9 6 In the state fields check enable or uncheck disable the states you want to apply to this softkey Model 67551 IP Phone User Guide 71 Programmable Keys 7 Select from Key 1 through Key 6 8 Inthe Line field select a line to apply to this key Valid values are 5 through 9 Expansion Module Keys 9 Select from Key 1 through Key 36 M6701 or Select from Key 1 through Key 60 M6751 10 In the Line field select a line to apply to this key Valid values are 5 through 9 11 M675i In the Label field enter a label to apply to this key 12 Click Save Settings 72 Model 6755i IP Phone User Guide Speed Dial Key The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing You can program the keys on the 6755i to speed dial outside numbers dial directly to another person s line or extension or set up to quickly access features such as Caller ID 69 Voicemail The speed dial function can
250. vices in your area S Aastra Web UI 1 Click on Operation gt Phone Lock Status System Information Phone Lock Operation User Password Lock or unlock the phone prone beck Emergency Dial Plan 311199911121110 Softkeys and XML Programmable Keys Lock the phone Lock Keypad Speed Dial Reset User Password Reset Directory ROE Save Settings Basic Settings Preferences Account Configuration 2 Inthe Emergency Dial Plan field enter the 3 digit number used in your local area to contact emergency services For multiple numbers enter a between each emergency number For example 911 110 Default for this field is 911 999 112 110 3 Click Save Settings to save the emergency dial plan to your phone Reference For more advanced options you can set on your phone see Additional Features on page 210 Model 67551 IP Phone User Guide 61 Line Keys Programmable Keys and Softkeys This section describes the Multiple Line Call Appearance Keys L1 L2 L3 and L4 located on the bottom right of the phone and the customizable programmable keys and softkeys located at the top of the phone A e Tee T Programmable Keys ll oc acc ca C4 Softkeys Multiple Line Call Appearance Keys Multiple Line and Call Appearances The 67551 has 4 hard line call appearance buttons each
251. warmline 240 B backlight setting 32 bad encrypted config 257 BLF key 86 BLF List key 89 BLF List setting softkey for 89 BLE setting softkey for 87 BLF Xfer 121 BLF Xfer key 121 BLF Xfer softkeys for 122 125 128 C call destination displaying 247 Call Forward key 119 call forwarding softkeys for 119 call hold reminder 220 call hold reminder during active calls 218 call waiting tone 214 call waiting tone period 215 callers list 182 Model 67551 IP Phone User Guide Index deleting entries in 185 downloading to phone 181 186 editing 184 using 183 using on phone 183 Callers List key 135 callers list key customizable 240 callers list softkey for 135 calls receiving 157 calls ending 170 calls transferring 161 conferencing ending 169 transfer remaining parties 169 conferencing calls 164 conferencing centralized 240 contrast level setting 30 D DCP key 97 deleting a key 149 dial plan emergency 60 dial tones stuttered 216 dialing pre dialling a number 151 dialing a number 150 dialpad live 34 Directory key 133 directory key softkey for 133 directory list 171 adding and editing entries 173 arranging entries 176 deleting numbers and labels for an entry 177 downloading to PC 180 limitations for 173 scrolling multiple screens 175 sorting 172 using 181 diverting calls 246 DND key 84 Index 1 DND enabling disabling 187 192 do not disturb setting softkey for 84 documentatio
252. xtension 124 Model 67551 IP Phone User Guide Configuring a Speed Dial Xfer Key S Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Softkeys Configuration Operation User Password Key Type Label Value Line Idle Connected Incoming Outgoing Busy Phone Lock 1 Park Pen v Softkeys and XML E TEES Im 5 5 Programmable Keys ST Meuse 77 Keypad Speed Dial Speeddisl E 205 23450 v v v v v v Directory 4 Phone Lock v Reset 5 BLFIXfer JN JE Y E Y Y Y v Basic Settings e XML Vv oc Menu v v v v v Preferences E S Account Configuration Non e ASAS 8 None y None v 1 10 No ne Ke 11 No ne E LJ Hu 12 None v 3 None vw 14 None Y 15 None v 18 None v 17 None v 18 None Y 19 Nene sj l 20 Nene v Services XML Application URI http 216 94 98 90 xml menu mymenu php sources XML Application Title XML Menu BLF List URI my6731i bif list as broadworks com Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Speed Dial Xfer 4 Inthe Label field enter a label for the Speed Dial Xfer key 5 Inthe Value field enter the speed dial extension or the extension to transfer calls to for example 5551212 6 Inthe Line
253. y Type Label Value Line Idle Connected Incoming Outgoing Busy Phone Lock 1 Park S Fen v Softkeys and XML 2 Pie EE Piae Y Im Programmable Keys Keypad Speed Dial 3 Spesddial I 905123456 JE vw v v v Y Directory 4 Phone Lock v Reset s BLFIXter v vj Y v Eie sehi e xw m XML Menu Y Y v v Y Preferences H Account Configuration T None x 8 None v 9 None v 10 None vw 11 None v 12 None vi 13 None v 14 Ne 15 Nene 18 None 17 Nene w 18 None AN EX 19 None v 20 None v Services XML Application URI http 216 94 98 90 xml menu mymenu php source XML Application Title XML Menu BLF List URI my6731i bit list as broadworks com Softkeys 2 Select from Key 1 through Key 20 3 Inthe Type field select Call Forward from the list of options 4 optional If required enable or disable the applicable states for the Call Forward key Idle Connected Incoming Outgoing and or Busy Programmable Keys 5 Select from Key 1 through Key 6 6 Inthe Type field select Call Forward from the list of options Expansion Module Keys 7 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M6751 8 In the Type field select Call Forward from the list of options 9 Click Save Settings Note If there is no CFWD key configured on the phone or it is removed you can still set the CFWD modes via the IP Phone UI at the path Options gt Call Forward
254. y services number that allows a caller to contact local emergency services for assistance when required The emergency telephone number may differ from country to country It is typically a three digit number so that it can be easily remembered and dialed quickly Some countries have a different emergency number for each of the different emergency services You can specify the digits to dial on the IP phone for contacting emergency services Once you specify the emergency number s on the phone you can dial those numbers directly on the dial pad when required and the phone automatically dials to those emergency services Note Contact your local phone service provider for available emergency numbers in your area The following table describes the default emergency numbers on the IP phones Emergency Number Description 911 A United States emergency number 999 A United Kingdom emergency number 112 An international emergency telephone number for GSM mobile phone networks In all European Union countries it is also the emergency telephone number for both mobile and fixed line telephones 110 A police and or fire emergency number in Asia Europe Middle East and South America You can set the emergency dial plan using the Aastra Web UI 60 Model 67551 IP Phone User Guide Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency ser

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