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HP t200

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1. MH PE 8 Menu 8 Tries Esicien UE 8 Helm M 9 Topology Examples 00 0 0 cece ter rie nee einer nennen nen NAKE KEER EAA 10 Private USB m a a aaia iana aa iia Ai a a aa aai 10 Qualified USB EIUDS ctii att tata th teen eae need gegen td getan 10 Best Practices for Setting Up a MultiSeat Environment essssssee e 11 USB connected MultiSeat Environment sssssssssssssssssseeeeee enne 11 Ethernet connected MultiSeat Environment ssssssssssseeeenee 11 Best Practices for Installation of Drivers with the Volume License Operating System 13 Recommended Method Automatic Driver Installation eeeeee 13 Manual Driver Installation etit rte Rr td a Rn M RR aa RR 13 Performance Considerations 0 0 ccccccccceeccceecccceecessueueeseeeeeeeesesauaeeseaueeeeaeseuauaeesaeeeeeeuseuauaeeesaneeeesnaes 14 LICENSING ANG SUPPOM sssrinin ccccnagtadbedaaasatacacananaddaedabaanieatuauaadida s ah ER OI n ER REID oa a CAR AREE NDA Run EA 14 External LINKS enesis anean na dead aneqatesead annwadchanaadetesasaaguagcnoadundauaccsbaadandccssaadeiydatadlceadsnateageeveceae 14 Troubleshooting E 14 B BEO Pec C mec E 15 3 Computer Setup F10 Utility 16 Computer Setup F0 Utilities nacti ttt
2. Ey NOTE Ensure at least 10 2 centimeters 4 inches of space on all sides of the computer remains clear and free of obstructions Using the Small Form Factor Computer in a Tower Orientation 75 A Connector Pin Assignments This appendix contains the pin assignments for computer connectors Some of these connectors may not be used on the product being serviced Keyboard Connector and Icon Pin Signal 1 Data 2 Unused age 3 Ground E eg oo 4 5 VDC 5 Clock 6 Unused Mouse Connector and Icon Pin Signal 1 Data 2 Unused a g z Pe 3 Ground OO 4 5 VDC 5 Clock 6 Unused 76 Appendix A Connector Pin Assignments Ethernet RJ 45 Connector and Icon Pin Signal 1 Transmit Data 2 Transmit Data 3 Receive Data m uj 4 Unused A 5 Unused 6 Receive Data 7 Unused 8 Unused Serial Interface Powered and Non Powered Connector and Icon Pin Signal 1 Carrier Detect 12V if powered 2 Receive Data 3 Transmit Data Data Terminal Ready IOIOI A 5 Signal Ground Data Set Ready 7 Request to Send 8 Clear to Send 9 Ring Indicator 5V if powered USB Connector and Icon Pin Signal 1 5 VDC 2 Data 3 Data 4 Ground Ethernet RJ 45 77 Microphone Connector and Icon 1 8 miniphone Pin Signal 1 Tip Audio_left 123 drh O 2 Ring Audio_Right 3 Shield Ground Headphone Connector and Ic
3. Drives 55 b If installing a media card reader connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA Figure 5 21 Connecting the Media Card Reader USB Cable NOTE Refer to System Board Connections on page 48 for an illustration of the system board drive connectors Replace the 5 25 inch drive Replace the front bezel if removed and access panel If the computer was on a stand replace the stand a c Reconnect the power cord and turn on the computer 10 Lock any security devices that were disengaged when the access panel was removed Removing and Replacing the Primary 3 5 inch Internal Hard Drive Ey NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive The preinstalled 3 5 inch hard drive is located under the power supply To remove and replace the hard drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 38 2 Remove the access panel Access Panel on page 39 3 Rotate the drive cage for internal drives to its upright position 56 Chapter 5 Removal and Replacement Procedures 4 Rotate the power supply to its upright position The hard drive is located beneath the power supply Figure 5 22 Raising the Power Supply 5 Disconnect the power cable and data cable from the back of the hard drive 6 Pres
4. e Specify the order in which legacy boot sources such as a network interface card internal hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source e Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE You can use F5 to disable individual boot items as well as disable EFI boot and or legacy boot NOTE MS DOS drive lettering assignments may not apply after a non MS DOS operating System has started Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order restart the computer and press Esc to access the boot menu and then F9 Boot Order or only F9 skipping the boot menu when the monitor light turns green After POST is completed a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The computer then boots from the selected non default device for this one time Computer Setup Security Ey NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 4 Computer Setup Security Option Description Setup Password Al
5. N numeric error codes 88 Oo operating guidelines 32 optical drive installation 52 removal 51 overheating prevention 32 P password clearing 100 power on 100 setup 100 PCI Express pin assignments 81 POST error messages 87 power cord set requirements country specific 86 power LED location t200 5 power supply fan 34 operating voltage range 106 removal and replacement 70 power on password 100 processor removal and replacement 68 product ID location ms6200 4 R rear panel components ms6200 4 t200 6 relative humidity specifications 107 removal and replacement battery 72 fan duct 59 front bezel 39 40 front fan 60 front I O power switch assembly 63 heat sink 66 hood sensor 62 power supply 70 processor 68 speaker 65 system board 71 removing bezel blanks 41 expansion card 44 hard drive 56 media card reader 53 optical drive 51 SFF expansion slot cover 45 resetting CMOS 100 password jumper 100 S safety precautions cleaning 32 SATA connectors on system board 36 data cable pinouts 36 hard drive characteristics 36 pin assignments 80 screws correct size 34 security clip slot t200 6 serial interface pin assignments 77 serial number location t200 6 serial number locations ms6200 4 service considerations 34 setup password 100 software servicing computer 34 spare part number tamper resistant wrench 34 Torx T 15 screwdriver 34 speaker removal and replacement 65 specifications altitude 107 c
6. Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board 2202 PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board 2203 Setup error during MEBx execution 2204 Inventory error during MEBx execution MEBx selection or exit resulted in a setup failure BIOS information passed to the MEBx resulted in a failure Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board Reboot the computer If the error persists update to the latest BIOS version If the error still persists replace the system board 2205 Interface error during MEBx execution MEBx operation experienced a hardware error
7. ccccccecccecceeeeeeeeeeeeeeeeeeees ee saaaeesaceaaeaaaaeaaeeaeeeaeeaeeeeeeeeeess 85 Country Specific Requirements ssssssssssssssssssssesennenen eene mne ern rrr nennen nn nennen nennen 86 Appendix G POST Eror Messages oorr stris a xri ER SR pup AES E XX AS YE RERRERIN NER EA I S E REFERRE INS 87 POST Numeric Codes and Text Messages sssssssssseeeeem mm eene mnes 88 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes seeeeee 96 Appendix D Password Security and Resetting CMOS eese nnne nnns 100 Resetting the Password Jumper ccccceeceseeecceeeeeeneeneeeeseeeseeeeeeeeeenaeeeseseseesenecaeeeeeeteneaeeeeneeneeaees 101 Clearing and Resetting the CMOS cisseeesecsideeeesi seinen essaie nno EENE aA AES tena EEEE EEEE 102 Appendix E Drive Protection System DPS esses enne nnn nn nnne nnne nennen 104 Accessing DPS Through Computer Setup ssssssssssseeeeee eene nennen nennen 105 Appendix F Specifications uiis kis ie aaisa a AL OR EE VERAAPKURRRE RUNI ASRERYRNEA MR SER RASA LP aaa a anaana 106 UEsiutpE 106 t200 Specifications c M 107 EIS SP EPI ITE CITUR eT oR eR 108 viii 1 Product Features HP MultiSeat ms6200 Standard Configuration Features Features may vary depending on the model For a co
8. F10 Utilities 27 Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup F10 Utility before Restore is needed See Save to Removable Media on page 18 in the Computer Setup File table MY NOTE Itis recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup F10 Utility See Restore from Removable Media on page 18 in the Computer Setup File table 28 Chapter 3 Computer Setup F10 Utility 4 Routine Care SATA Drive Guidelines and Disassembly Preparation This chapter provides general service information for the computer Adherence to the procedures and precautions described in this chapter is essential for proper service Z CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor h
9. but the device must NOT be connected to a host according to the Network Stations tab in MultiPoint Manager 1 Connect the host PC to the LAN via Ethernet cable 2 Connect the t200 Zero Clients to the LAN via Ethernet cable 3 Recommended Power on one at a time or small groups at a time 4 Recommended In the Network Stations tab of the MultiPoint Manager change the Name and or Location 5 Recommended Label each unit 6 Use one of two methods of assigning t200 Zero Clients to a host PC e Client based hotkey e Host based GUI Client based hotkey Assignment 1 In the Network Stations tab of the MultiPoint Manager set up hotkeys on hosts Each host in the subnet must have a unique hotkey 2 Ensure that the t200 Zero Client is not already assigned to a host by confirming that the LED blinks alternately blue and amber Refer to the reset methods above if needed 3 On the keyboard connected to the t200 Zero Client press the key that matches the hotkey set on the host PC to which you want this client assigned 4 Wait 30 seconds to one minute until device is ready for login Host based GUI Assignment 12 1 Goto the Network Stations tab in MultiPoint Manager 2 Select the client s you want to assign to this host 3 Choose Assign to this server from the task area on the right S NOTE You may include USB connected t200 Zero Clients and daisy chained t200 Zero Clients along with Ethernet connecte
10. may be limited by the type and number of options installed Relative Humidity non condensing Operating 10 90 10 90 max wet bulb temperature is 28 C or 84 2 F Nonoperating 5 95 5 95 max wet bulb temperature is 38 7 C or 101 6 F Maximum Altitude unpressurized Operating 3 048 m 10 000 ft max allowed rate of change is 457 m per minute or 1500 ft per minute Nonoperating 9144m 30 000 ft max allowed rate of change is 457 m per minute or 1500 ft per minute t200 Specifications 107 Index Symbols Numerics 4 pin power pin assignments 79 A access panel removal and replacement 39 altitude specifications 107 audible codes 96 B battery disposal 35 removal and replacement 72 beep codes 96 booting options Full Boot 87 Quick Boot 87 C cable management 36 cable pinouts SATA data 36 cautions AC power 29 cables 35 cooling fan 34 electrostatic discharge 29 keyboard cleaning 33 keyboard keys 33 chasis types illustrated 29 cleaning computer 32 mouse 34 safety precautions 32 CMOS backing up 100 clearing and resetting 102 108 Index components front panel t200 5 rear panel t200 6 computer specifications 106 computer cleaning 32 connector pin assignments 76 country power cord set requirements 86 D DC adapter optional 5 DC power connector 6 dimensions 107 DIMMs See memory disassembly preparation 38 DisplayPort pin assignments 84 Drive Protection System
11. Computer Setup E NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 16 POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST Ey NOTE The computer will beep once after a POST text message is displayed on the screen Table C 1 Numeric Codes and Text Messages Control panel message Description Recommended action 101 Option ROM Checksum Error System ROM or expansion board option ROM checksum 1 2 Verify the correct ROM Flash the ROM if needed If an expansion board was recently added remove it to see if the problem remains Clear CMOS See Appendix B Password Security and Resetting CMOS on page 100 If the message disappears there may be a problem with the expansion card Replace the system board 103 System Board Failure DMA or timers Clear CMOS See Appendix B Password Security and Resetting CMOS on page 100 Remove expansion boards Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST If a PCI expansion card was recently added remove it to see if the problem remains In Computer Setup set Advanced gt Device Options NIC PXE Option ROM Download to D
12. Computer Setup Advanced Ey NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 6 Computer Setup Advanced for advanced users Option Heading Power On Options Allows you to set e POST mode QuickBoot Clear Memory FullBoot or FullBoot Every x Days QuickBoot default Do not clear memory or perform a memory test FullBoot Memory test count on cold boot Clears memory on all boots Clear Memory No memory count on cold boot Clears memory on all boots FullBoot Every x Days Memory count on 1st cold boot on or after the xth day No more memory counts until 1st cold boot on or after x days Clears memory on all boots e POST messages enable disable Default is disabled e Press the ESC key for Startup Menu Enable Disable Default is enabled e Option ROM Prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs Default is enabled e X After Power Loss off on previous state Default is Power off Setting this option to Power off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previous state causes the computer to power on automatically as soon as power is restored if it was on when power was lost NOTE f you turn off power to the computer using the switch on a p
13. Desktop sold with FreeDOS installed and no Client Access License CAL provided e Requires the purchase of the Academic Volume License version of MultiPoint Server 2011 e Device drivers must be downloaded from HP and installed e HP zero clients do not include the user CAL e A Available in multiple languages 18 fully localized 20 with operating system localized MultiPoint Manager is not localized e Domain join allowed e Operating system maximum number of users 20 see Performance Considerations on page 14 Description of Modes Microsoft Windows MultiPoint Server 2011 can operate in two different modes described below e Maintenance see Maintenance on page 8 e Normal see Normal on page 8 Maintenance Maintenance mode is the state of the MultiPoint Server 2011 system in which the administrative user performs maintenance tasks No stations switch to this mode this mode ends all user sessions All software and driver installations are performed in Maintenance mode including updating system settings Maintenance Mode can be accessed by choosing Switch to Maintenance Mode from within the MultiPoint Manager Normal Normal mode is the default mode Users normally log in and perform individual task on each station in Normal mode Each session runs a separate RDP session Software updates and driver installations should not be performed in Normal mode Remapping Stations MultiSeat uses an auto mapping function to as
14. Dg een FR tee dea EAR ERR dde aM RES QAT aa RR NE den ba Rad uide 41 Populating DIMM Sockets 2 tr bc tee t st ee m Edd Ra dono dienten 42 Installing DIMMS sssssseseenm mmm enne nennen AEKA AAAA EA 43 Expansion Card pH EEE 44 System Board Connectloris ccr iiie get tend gebe reda ae aad ck a Age eh pa dude ex aa dex MERE ded 48 By s UPC 49 Drive POSITIONS x REEL 49 Installing and Removing Drive iere d e ee e da ee 50 Removing a 5 25 inch Drive from a Drive Bay s 51 Installing a 5 25 inch Drive into a Drive Bay ssss 52 Removing a 3 5 inch Drive from a Drive Bay ssss 53 Installing a 3 5 inch Drive into a Drive Bay sem 55 Removing and Replacing the Primary 3 5 inch Internal Hard Drive 56 FAN UCT m M 59 Front Fan Assembly ssssssssssessssssseeenee eene e EEEREN ERAAN AAEN KENAAN nemen r rnit nnn nn nnns 60 Hood Sensor p aa aaa E A Eaa TEE E E E E E 62 Front I O Power Switch Assembly cccccceccecceeeeeeeeeeeeseceeeaaaaaeeaeeeeeeeeeeeeedsegeessennaanaeceeeeseeeeeees 63 Soc E 65 ael M M eeaeae 66 iies irrepge e 68 Power Supply m 70 System BOI P niia aE
15. Replace the computer access panel 4 Plugin the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to Computer Setup F10 Utility on page 16 Type 3 Battery Holder 1 Pull back on the clip 1 that holds the battery in place then remove the battery 2 2 Insert the new battery and position the clip back in place Figure 5 41 Removing the battery from a type 3 holder 3 Replace the computer access panel 74 Chapter 5 Removal and Replacement Procedures 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to Computer Setup F10 Utility on page 16 Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation The HP logo plate on the front bezel is adjustable for either desktop or tower orientation 1 Prepare the computer for disassembly Preparation for Disassembly on page 38 2 Orient the computer so that its right side is facing down and place the computer in the optional stand Figure 5 42 Changing from Desktop to Tower Orientation NH li M Ey NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower stand 3 Lock any security devices that were disengaged when the access panel was removed
16. SATA 0 For two devices use SATA 0 and SATA 1 For three devices use SATA 0 SATA 1 and SATA 2 Either remove the Drivelocked SATA device or disable the Drivelock feature To disable the Drivelock feature enter Computer Setup change Storage Storage Options gt SATA Emulation to IDE and select File Save Changes and Exit Reenter Computer Setup and select Security gt Drivelock Security For each listed Drivelock capable SATA device ensure Drivelock is Disabled Lastly change Storage gt Storage Options gt SATA Emulation back to RAID and select File gt Save Changes and Exit 1 Upgrade BIOS to proper version 2 Change the processor 2200 PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the computer restore the original memory configuration and reboot the computer 4 Ifthe error persists replace the system board 92 Appendix C POST Error Messages Table C 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 2201 MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM T 2 Reboot the computer
17. Utility to do the following Change factory default settings Set the system date and time Set view change or verify the system configuration including settings for processor graphics memory audio storage communications and input devices Modify the boot order of bootable devices such as hard drives optical drives or USB flash media devices Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot You can set the system to Q always Quick Boot default Q periodically Full Boot from every 1 to 30 days or OY always Full Boot Select Post Messages Enabled or Disabled to change the display status of Power On Self Test POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F 12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification number assigned by the company to this computer Enable the power on password prompt during system restarts warm boots as well as during power on Establish a setup password that controls access to the Computer Setup F10 Utility and the settings described in this secti
18. a flat ribbon cable never fold to a sharp crease Sharp creases may damage the wires 36 Chapter4 Routine Care SATA Drive Guidelines and Disassembly Preparation Some flat ribbon cables come prefolded Never change the folds on these cables Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves Cable Management 37 5 Removal and Replacement Procedures Adherence to the procedures and precautions described in this chapter is essential for proper service After completing all necessary removal and replacement procedures run the Diagnostics utility to verify that all components operate properly Ey NOTE Not all features listed in this guide are available on all computers Preparation for Disassembly See Routine Care SATA Drive Guidelines and Disassembly Preparation on page 29 for initial safety procedures 1 Remove disengage any security devices that prohibit opening the computer 2 Close any open software applications 3 Exit the operating system 4 Remove any compact disc or media card from the computer 5 Turn off the computer and any peripheral devices that are connected to it ACAUTION Turn off the computer befo
19. clt teilte te ette ee ecco tdeo uasa dco Do addu fna 16 Using Computer Setup F10 Utilities s m 17 Computer Setup File erri eee tren earth e ok eed enn ru aee AE A RTL FTRENE SER U ERE 18 Computer Setup Storage cese dee nte dai te genna Cage ve erac eir un dte nuu 19 Computer Setup Security sssssssssssssseseese eene nerrrrmrenn nennen nnns 21 Computer Set p BPOWSF i nee eder cr roti aee e Eas durae ve ve Hi eee EE 25 Computer Setup Advanced trt itte eiat cr ex dnd uni an edu na e a dd tu 26 Recovering the Configuration Settings sssssssssssssssssssseeeeneene eene nennen 28 4 Routine Care SATA Drive Guidelines and Disassembly Preparation eene 29 Electrostatic Discharge Information sss eem ennemis 29 Generating StaUe s e 29 Preventing Electrostatic Damage to Equipment 000 000 ceecceeeeeeeeeeneeeeeeeseeeneaeeeeeeeeeeaaaees 30 Personal Grounding Methods and Equipment ccccecceceeeeeeeeeeeeenceaeceeeeeeeeeeeeeeeeees 30 Grounding the Work Area eere haine A EENAA EANES 31 Recommended Materials and Equipment sssssssssssssssseeeen nenne 31 Operating Guidelines m 32 RROUUING CAN DE 32 General Cleaning Safety Precautions sse eene 32 Cleaning the Computer Case ssssssssss
20. during communication with ME Reboot the computer If the error persists update to the latest BIOS version If the error still persists replace the system board POST Numeric Codes and Text Messages 93 Table C 1 Numeric Codes and Text Messages continued Control panel message 2211 Memory not configured correctly for proper MEBx execution Description DIMM1 or XMM1 is not installed Recommended action Make sure there is a memory module in the black DIMM1 socket and that it is properly seated 2212 USB Key Provisioning failure writing to device USB device used for USB key provisioning will not allow BIOS to update provision file properly 1 Try a different USB key device for provisioning 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2217 ME Firmware Version request failure ME firmware is not properly responding to BIOS query for version information 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 Ifthe error still persists replace the system board 2218 ME Firmware Version should be updated ME firmware must be updated to match current functionality contained in the system BIOS 1 Update to the latest ME firmware version 2 Ifthe error persists and system BIOS has been recently updated restore previous
21. must bear a T mark and registration number in accordance with the Japanese Dentori Law Flexible cord must be Type VCT or VCTF 3 conductor 0 75 mm conductor size Wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7A 125V configuration 86 AppendixB Power Cord Set Requirements C POST Error Messages This appendix lists the error codes error messages and the various indicator light and audible sequences that you may encounter during Power On Self Test POST or computer restart the probable source of the problem and steps you can take to resolve the error condition POST Message Disabled suppresses most system messages during POST such as memory count and non error text messages If a POST error occurs the screen will display the error message To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer to complete Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using
22. on page 38 Remove the access panel Access Panel on page 39 Rotate the drive cage up and disconnect the power cables from all of the drives Disconnect all power cables from the system board as follows e white 4 pin PWRCPU e white 4 pin PWR e white 6 pin PWRCMD Rotate the power supply to its full upright position Release the power supply cables from the cable retaining clip under the drive cage Pull the power supply forward until the posts on the power supply move forward in the power supply bracket and then lift the power supply straight up and out of the chassis Figure 5 37 Removing the pow Lr T e er supply senate PAOUC OF OM ON 1 FOE ES MN TT 11 Chapter 5 Removal and Replacement Procedures To install the power supply reverse the removal procedure A CAUTION When installing the power supply cables make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply System Board 1 Prepare the computer for disassembly Preparation for Disassembly on page 38 2 Remove the access panel Access Panel on page 39 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board e Memory modules seeMemory on page 41 e Expansion cards Expansion Card on page 44 e Heatsink Heat sink on page 66 e Processo
23. or PCI Express slot Default is enabled Network Boot System IDs Enables disables the computer s ability to boot from an operating system installed on a network server Feature available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board Default is enabled Allows you to set e Assettag 18 byte identifier a property identification number assigned by the company to the computer e Ownership tag 80 byte identifier displayed during POST e Chassis serial number or Universal Unique Identifier UUID number The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the system e Keyboard locale setting for System ID entry Computer Setup F10 Utilities 23 Table 3 4 Computer Setup Security continued System Security Data Execution Prevention enable disable Helps prevent operating system security breaches some models these Default is enabled options are hardware dependent Virtualization Technology VTx some models enable disable Controls the virtualization features of the processor Changing this setting requires turning the computer off and then back on Default is disabled Virtualization Technology Directed I O VTd some models enable disable Controls virtualization DMA remapping features of the chipset Changing this settin
24. see if the 5V aux light on the system board is turned on If it is turned on then replace the power button harness If the problem persists replace the system board 5 Ifthe 5V aux light on the system board is not turned on remove the expansion cards one at a time until the 5V aux light on the system board turns on It the problem persists replace the power supply Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 99 D Password Security and Resetting CMOS This computer supports security password features which can be established through the Computer Setup Utilities menu This computer supports two security password features that are established through the Computer Setup Utilities menu setup password and power on password When you establish only a setup password any user can access all the information on the computer except Computer Setup When you establish only a power on password the power on password is required to access Computer Setup and any other information on the computer When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the information on the comput
25. settings will also need to be reset To access the MEBx press Ctrl P during POST 1 Turn off the computer and any external devices and disconnect the power cord from the power outlet 2 Disconnect the keyboard monitor and any other external equipment connected to the computer Z WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety amp Regulatory Information guide for more information 3 Remove the computer cover or access panel ACAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 16 for information on backing up the CMOS settings 102 Appendix D Password Security and Resetting CMOS 4
26. snooping bit in PCI configuration space only needed when more than one graphics controller is installed Default is disabled Device Options VGA Configuration Allows you to set Turbo Mode enable disable Allows you to enable and disable the Intel Turbo Mode feature which allows one core of the system to run at a higher than standard frequency and power if other cores are idle Default is enabled Printer mode Bi Directional EPP ECP Output Only Default is EPP ECP Num Lock State at Power On off on Default is off Integrated Video enable disable Use this option to disable the integrated video controller when another video controller is present in the system Default is enabled Internal Speaker some models does not affect external speakers Default is enabled NIC Option ROM Download PXE iSCSI disabled The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server This is typically used to download a corporate image to a hard drive The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole DCH space This space is limited This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space The default will be to have the NIC option ROM enabled Default is PXE Multi Processor enable disable Use this option to disa
27. 1 Reseat chassis rear chassis or front chassis fan 2 Reseatfan cable 3 Replace chassis rear chassis or front chassis fan 513 Front Chassis fan not detected Front chassis fan is not connected or may have malfunctioned 1 Reseatfront chassis fan 2 Reseatfan cable 3 Replace front chassis fan 514 CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may have malfunctioned 1 Reseat CPU or chassis fan 2 Reseatfan cable 3 Replace CPU or chassis fan 515 Power Supply fan not detected Power supply fan is not connected or may have malfunctioned 1 Reseat power supply fan 2 Reseat fan cable 3 Replace power supply fan 90 Appendix C POST Error Messages Table C 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 601 Diskette Controller Error 605 Diskette Drive Type Error Diskette controller circuitry or floppy drive circuitry incorrect Mismatch in drive type 1 Check and or replace cables 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 100 3 Replace diskette drive 4 Replace the system board 1 Disconnect any other diskette controller devices tape drives 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 100 660 Display cache is detected unreliable 912 Computer Cover Has Been Removed Since L
28. 150 client devices e HP MultiSeat Thin Client t100 Series t100 and t150 client devices o All t100 series client devices are connected by USB cable directly to the host system The MultiSeat Thin Client t100 has ports for PS 2 keyboard mouse microphone speakers headphones and a VGA monitor The MultiSeat Thin Client t150 has two USB ports and a power connector which can be used with an AC adapter or with an HP monitor with power pass through such as the HP LE1851wt 18 inch Widescreen LCD Monitor AC adapter and monitor are sold separately If the optional DC adapter is not connected the t150 client supports only one 100 mA USB device low power such as some flash drives e HP t200 Zero Client for MultiSeat Ef NOTE The host PC must be an HP MultiSeat ms6200 Desktop The t200 Zero Client is not supported with the HP MultiSeat ms6000 Desktop o The t200 Zero Clients may be connected by Ethernet or by USB cable directly to the host system The t200 Zero Client has ports for Ethernet microphone speakers headphones and a VGA monitor The t200 Zero Client has four USB ports and a power connector which can be used with an AC adapter or with an HP monitor with power pass through such as the HP LE1851wt 18 inch Widescreen LCD Monitor AC adapter and monitor are sold separately If the optional DC adapter is not connected the t200 Zero Client supports a standard USB mouse and keyboard and one 100 mA USB de
29. 20 DP PWR 9 ML Lane 2 n 10 ML Lane 3 p 11 Ground 12 ML Lane 3 n 84 Appendix A Connector Pin Assignments B Power Cord Set Requirements The power supplies on some computers have external power switches The voltage select switch feature on the computer permits it to operate from any line voltage between 100 120 or 220 240 volts AC Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment Power cord sets for use in other countries must meet the requirements of the country where you use the computer General Requirements The requirements listed below are applicable to all countries 1 The power cord must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 feet The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it
30. 3 11 PERST 16 PERpO 21 PERp1 2 12V 7 JTAG4 12 GND 17 PERn0O 22 PERn1 3 12V 8 JTAG5 13 REFCLK 18 GND 23 GND 4 GND 9 3 3V 14 REFCLK 19 RSVD 24 GND 5 JTAG2 10 3 3V 15 GND 20 GND 25 PERp2 26 PERn 2 31 GND 36 PERn4 41 GND 46 GND 27 GND 32 RSVD 37 GND 42 GND 47 PERp7 28 GND 33 RSVD 38 GND 43 PERp6 48 PERn7 29 PERp3 34 GND 39 PERp5 44 PERn6 49 GND 30 PERn3 35 PERp4 40 PERn5 45 GND 50 RSVD 51 GND 56 JPERp9 61 PERn10 66 GND 71 GND 52 PERp8 57 PERn9 62 GND 67 GND 72 PERp13 53 PERN8 58 GND 63 GND 68 PERp12 73 PERn13 54 GND 59 GND 64 PERp11 69 PERn12 74 GND 55 GND 60 PERp10 65 PERn11 70 GND 75 GND 76 PERp14 81 PERn15 77 PERn14 82 GND 78 GND 79 GND 80 PERp15 Pin B information is on the next page NOTE x1 PCI Express uses pins 1 18 x4 PCI Express uses pins 1 32 x8 PCI Express uses pins 1 49 x16 PCI Express uses pins 1 8 PCI Express 81 PCI Express x1 x4 x8 and x16 PCI Express Connector A1 onn EERE TEREN A82 z B1 B82 Pin B Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 12V 6 SMDAT 11 WAKE 16 GND 21 GND 2 12V 7 GND 12 RSVD 17 22 GND GND 3 RSVD 8 3 3 V 13 GND 18 23 PETp2 PETp1 4 GND 9 JTAG1 14 PETpO 19 24 PETn2 PETn1 5 SMCLK 10 3 3vAux 15 PETnO 20 25 GND 26 GND 31 PRSNT2 36 GND 41 PETp6 46 PETn7 27 PETp3 32 GND 37 PETp5 42 PRTn6 47 GND 28 PETn3 33 PETp4 38 PETn5 43 GND 48 PRSNT2 29 GND 34 PETn4 39 GND
31. 40 Chapter 5 Removal and Replacement Procedures Bezel Blanks On some models there are bezel blanks covering the 3 5 inch and 5 25 inch external drive bays that need to be removed before installing a drive To remove a bezel blank 1 Remove the access panel Access Panel on page 39 2 Remove the front bezel Front Bezel on page 40 3 To remove a bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank back and to the right to remove it 2 Figure 5 3 Removing a bezel blank 4 Replace the front bezel Memory The computer comes with double data rate 3 synchronous dynamic random access memory DDR3 SDRAM dual inline memory modules DIMMs DIMMs The memory sockets on the system board can be populated with up to four industry standard DIMMs These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory support you can populate the system board with up to 16 GB of memory configured in a high performing dual channel mode DDR3 SDRAM DIMMs Z CAUTION This product DOES NOT support DDR3 Ultra Low Voltage DDR3U memory The processor is not compatible with DDR3U memory and if you plug DDR3U memory into the system board it can cause the physical damage to the DIMM or invoke system malfunction Bezel Blanks 41 For proper system operation the DDR3 SDRAM DIMMs must be e industr
32. 44 GND 49 GND 30 RSVD 35 GND 40 GND 45 PETp7 50 PETp8 amp 51 PETn8 56 GND 61 GND 66 PETp12 71 PETn13 52 GND 57 GND 62 PETp11 67 PETn12 72 GND 53 GND 58 PETp10 63 JPETn11 68 GND 73 GND 54 PETp9 59 PETn10 64 GND 69 GND 74 PETp14 55 PETn9 60 GND 65 GND 70 PETp13 75 PETn14 76 GND 81 PRSNT2 77 GND 82 RSVD 78 PETp15 79 PETn15 80 GND Pin B information is on the next page NOTE x1 PCI Express uses pins 1 18 x4 PCI Express uses pins 1 32 x8 PCI Express uses pins 1 49 x16 PCI Express uses pins 1 8 82 Appendix A Connector Pin Assignments DVI Connector Connector and Icon EJCICICICIC ICE DOOWDOOOO LJCICICIC IC IC 1E Pin Signal Pin Signal 1 T M D S Data2 13 T M D S Data3 2 T M D S Data2 14 5V Power 3 T M D S Data2 4 Shield 15 Ground for 5V 4 T M D S Data4 16 Hot Pug Detect 5 T M D S Data4 17 T M D S Data0 6 DDC Clock 18 T M D S Data0 7 DDC Data 19 T M D S Data0 5 Shield 8 No Connect 20 T M D S Data5 9 T M D S Data1 21 T M D S Data5 10 T M D S Data1 22 T M D S Data Shield 11 T M D S Data1 3 Shield 23 T M D S Clock 12 T M D S Data3 24 T M D S Clock DVI Connector 83 DisplayPort Connector Connector and Icon Pin Signal Pin Signal 1 ML Lane 0 p 13 CONFIG1 2 Ground 14 CONFIG2 3 ML Lane 0 n 15 AUX CH p 4 ML Lane 1 p 16 Ground 5 Ground 17 AUX CH n 6 ML Lane 1 n 18 Hot Plug 7 ML Lane 2 p 19 Return 8 Ground
33. 6 expansion card 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot Z CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation 46 Chapter 5 Removal and Replacement Procedures To install a new expansion card hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis 1 so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board 2 Figure 5 9 Installing an expansion card YNOTE When installing an expansion card press firmly on the card so that the whole 9 10 11 12 13 connector seats properly in the expansion card slot Rotate the slot cover retention latch back in place to secure the expansion card Figure 5 10 Closing the expansion slot retainer Connect external cables to the installed card if needed Connect internal cables to the system board if needed Replace the computer access panel If the computer was on a stand replace the stand Reconnect the power cord and turn on the computer Expansion Card 47 14 Lock any security devices that were disengaged when the access panel was removed 15 Reconfigure the
34. A and Channel B Refer to Populating DIMM Sockets on page 42 for more information Memory 43 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 Repeat steps 4 and 5 to install any additional modules Replace the access panel If the computer was on a stand replace the stand Moon G9 Reconnect the power cord and turn on the computer 10 Lock any security devices that were disengaged when the access panel was removed The computer should automatically recognize the additional memory the next time you turn on the computer Expansion Card 44 The computer has one PCI expansion slot two PCI Express x1 expansion slots and one PCI Express x16 expansion slot Ey NOTE The PCI and PCI Express slots support only low profile cards You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 38 2 Remove the access panel Access Panel on page 39 3 Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis 4 Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position Figure 5 5 O
35. Client includes a unique serial number located as shown in the following illustration Have this number available when contacting HP customer service for assistance 6 Chapter 1 Product Features 2 HP MultiSeat Computing Solution Best Practices Offerings of Microsoft Windows MultiPoint Server 2011 OEM Standard HP MultiSeat ms6200 Desktop the host PC ships preinstalled from the factory with Windows MultiPoint Server 2011 which includes the server Certificate of Authenticity COA and the host station Client Access License CAL HP zero clients sell separately client operating system CAL is included HP preinstalls Windows MultiPoint Server 2011 in 18 languages Domain join not allowed Operating system maximum number of users ten See Performance Considerations on page 14 Maximum memory 8 GB OEM Premium HP MultiSeat ms6200 Desktop the host PC ships preinstalled from the factory with Windows MultiPoint Server 2011 which includes the server Certificate of Authenticity COA and the host station Client Access License CAL HP zero clients sell separately client operating system CAL is included HP preinstalls Windows MultiPoint Server 2011 in 18 languages Domain join allowed Operating system maximum number of users 20 see Performance Considerations on page 14 Maximum memory 16 GB Offerings of Microsoft Windows MultiPoint Server 2011 7 Academic Volume License e HP MultiSeat ms6200
36. DPS 104 drives cable connections 50 installation 50 locations 49 DVI pin assignments 83 E electrostatic discharge ESD 29 preventing damage 30 error codes 87 96 messages 88 ethernet RJ 45 pin assignments 77 expansion card installation 44 removal 44 expansion slot cover SFF removal 45 F fan duct removal and replacement 59 fan power supply 34 flashing LEDs 96 front bezel removal and replacement 40 removing blanks 41 front fan removal and replacement 60 front I O power switch assembly removal and replacement 63 front panel components ms6200 2 t200 5 G grounding methods 30 guide screws location 50 H hard drive installation 56 proper handling 35 removal 56 SATA characteristics 36 headphone connector ms6200 2 t200 5 headphone pin assignments 78 heat sink removal and replacement 66 hood sensor removal and replacement 62 humidity specifications 107 l installing drive cables 50 expansion card 44 hard drive 56 media card reader 55 memory 41 optical drive 52 K keyboard cleaning 33 pin assignments 76 L LEDs blinking power 96 blinking PS 2 keyboard 96 line in audio pin assignments 78 line out audio pin assignments 78 M media card reader features 3 installation 55 removal 53 memory installation 41 SFF specifications 41 socket population 42 microphone connector ms6200 2 t200 5 microphone pin assignments 78 monitor 5 pin assignments 79 mouse cleaning 34 pin assignments 76
37. EAEE EEE ATOR NEATA 71 alu 72 Type 1 Battery Holder sse nennen enne ne eren 73 Type 2 Battery Holder iet rt re bec deese c d dee Erat 73 Type 3 Battery Holder tcr eere quc Lec beni e Ere EE ree c 74 Using the Small Form Factor Computer in a Tower Orientation sse 75 Appendix A Connector Pin Assignments lueeeeesesiiseiseeseeueeeeeeene nennen nnn enhn tnnt nr nnn nnns nns nn nan ninh 76 edere 76 DIIS 76 Ethernet d c 77 Serial Interface Powered and Non Powered cceseccccecesseeceeceaeeeceeceaaeeseeeeaueaeeeeeaeaseeeeeaeanseeeeataa 77 vii D ifereelaecm e E 78 Headphone P 78 LAMO IMAUCIO mE 78 LIN OUT AUGIO MT 78 noB M O On Om 79 4 Pin Power for CPU 1 iic pr re t certus oaa Dev aed e Re RR RU ae DE E CREER euh 79 SATA Data and ec EET 80 PCILEXPIOSS 255 UE 81 elsi 2g EU 82 BESIDE 83 DisplayPort CONMECION C 84 Appendix B Power Cord Set Requirements cecceeceeeeeeeeeeeeeeeeeseeeeeeaaseaaneeseeeeeeseeeeeeeseeseeseeeeeesnenseesees 85 General FRedgtlrements rri creer ere ea arte rhe EE EERTEXRE eH Ye RARE n e nna RUE eren eu oe yu 85 Japanese Power Cord Requirements
38. Ey NOTE A flat blade screwdriver can be used to push the hood sensor out of the slot Figure 5 29 Removing the hood sensor from the chassis fan To install the hood sensor reverse the removal procedure 62 Chapter 5 Removal and Replacement Procedures Front I O Power Switch Assembly The front I O and power switch LEDs is one assembly attached to the front of the chassis Push the assembly into the chassis to remove 1 Prepare the computer for disassembly Preparation for Disassembly on page 38 Remove the access panel Access Panel on page 39 Remove the front bezel Front Bezel on page 40 2 3 4 Remove the chassis fan Front Fan Assembly on page 60 5 Rotate the drive cage to its upright position 6 Disconnect the four cables from the system board as follows e Yellow connector labeled FRONT USB e Green connector labeled FRONT USB2 e Blue connector labeled FRONT AUD e Black connector labeled PB LED Figure 5 30 Disconnecting the front I O power switch LED assembly cables nu 7 Remove the screw 1 that secures the assembly to the front of the chassis Front I O Power Switch Assembly 63 8 Route the cables through the slots beneath the drive cage rotate the assembly into the chassis 2 and then remove the assembly from the computer Figure 5 31 Removing the front I O power switch LED assembly screw i v VA c g 4 Z A To install the front I O and power sw
39. ION Heat sink retaining screws should be removed in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board Figure 5 33 Loosening the heat sink screws 66 Chapter 5 Removal and Replacement Procedures 6 After loosening the screws 1 lift the heat sink from atop the processor 2 and set it on its side to keep from contaminating the work area with thermal grease Figure 5 34 Removing the heat sink When reinstalling the heat sink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor ACAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor to avoid damage that could require replacing the system board Failure to install the fan duct may cause the computer to overheat Heatsink 67 Processor 1 Prepare the computer for disassembly Preparation for Disassembly on page 38 Remove the access panel Access Panel on page 39 Remove the fan duct Fan duct on page 59 Remove the front fan assembly Front Fan Assembly on page 60 Remove the heat sink Heat sink on page 66 Rotate the locking lever to its full open position 1 Raise and rotate the microprocessor retainer to its ful
40. ISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card s option ROM Internal PXE option ROM is used for booting from the NIC to a PXE server 162 System Options Not Set Configuration incorrect RTC real time clock battery may need to be replaced Run Computer Setup and check the configuration in Advanced Onboard Devices Reset the date and time under Control Panel If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 88 Appendix C POST Error Messages Table C 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 163 Time amp Date Not Set 163 Time amp Date Not Set Invalid time or date in configuration memory RTC real time clock battery may need to be replaced CMOS jumper may not be properly installed Reset the date and time under Control Panel Computer Setup can also be used If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement Check for proper placement of the CMOS jumper if applicable 164 MemorySize Error Memory amount has changed since th
41. Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard POST Numeric Codes and Text Messages 89 Table C 1 Numeric Codes and Text Messages continued Control panel message 303 Keyboard Controller Error Description I O board keyboard controller Recommended action 1 Reconnect keyboard with computer turned off 2 Replace the system board 304 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with computer turned off 2 Ensure that none of the keys are depressed 3 Replace the keyboard 4 Replace the system board 501 Display Adapter Failure 510 Flash Screen Image Corrupted Graphics display controller Flash Screen image has errors 1 Reseatthe graphics card if applicable 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 100 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible Reflash the system ROM with the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected 512 Chassis Rear Chassis or Front Chassis Fan not Detected CPU fan is not connected or may have malfunctioned Chassis rear chassis or front chassis fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseatfan cable 3 Replace CPU fan
42. Locate press and hold the CMOS button in for five seconds E NOTE Make sure you have disconnected the AC power cord from the wall outlet The CMOS button will not clear CMOS if the power cord is connected Figure D 1 CMOS button Ef NOTE For assistance locating the CMOS button and other system board components see the Illustrated Parts amp Service Map IPSM 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power Ef NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions on Computer Setup see Computer Setup F10 Utility on page 16 Clearing and Resetting the CMOS 103 E Drive Protection System DPS The Drive Protection System DPS is a diagnostic tool built into the hard drives installed in some computers DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement When these systems are built each installed hard drive is tested using DPS and a permanent record of key information is written onto the drive Each time DPS is run test results are written to the hard drive Your service provider can use this information to help diagnose conditions that caused you to run the DPS software Running DPS will not affect any pr
43. Y Maintenance and Service Guide HP MultiSeat ms6200 and HP t200 Zero Client For MultiSeat Copyright 2011 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Microsoft and Windows are trademarks of Microsoft Corporation in the U S and other countries The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company HP Business PC Maintenance and Guide HP MultiSeat ms6200 and HP t200 Zero Client For MultiSeat First Edition October 2011 Document Part Number 675835 001 About This Book Z WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life A CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information E NOTE Text set off in this manner provides important supplemental information iv About This Book Table of contents T Product Fe
44. aintenance mode as necessary until all drivers are installed Use the 32 bit version of Internet Explorer to install browser add ons e g Adobe Flash Player Ensure that the latest Microsoft updates are installed Verify that the BIOS on the HP MultiSeat host PC is the latest version to be found on HP com Follow the Quick Setup Poster sequence to connect the clients after the drivers are loaded Re launch into Normal mode when all drivers and software are installed Best Practices for Installation of Drivers with the Volume License Operating System 13 Performance Considerations Consider the following when evaluating performance on a MultiSeat solution e Each client session including the host system will offer native resolution of the monitor attached to the client host The MultiPoint operating system does not attempt to reduce the resolution or color depth of each session e Performance will be a factor of the application running in each session and the number of client sessions running per host system e Some Flash enabled websites can be highly CPU intensive even for a single desktop system Understandably running several MultiSeat terminals with Flash will cause the CPU to run very high This in turn can cause performance degradation at the clients including but not limited to slow mouse and keyboard response If this happens reduce the number of clients until you get an acceptable response e The best and simples
45. ast System Startup Integrated graphics controller display cache is not working properly and will be disabled Computer cover was removed since last system startup Replace system board if minimal graphics degrading is an issue No action required 917 Front Audio Not Connected Front audio harness has been detached or unseated from motherboard Reconnect or replace front audio harness 918 Front USB Not Connected Front USB harness has been detached or unseated from motherboard Reconnect or replace front USB harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1151 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COM1 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 100 3 Reconfigure card resources and or run Computer Setup utilities 1152 Serial Port B Address Conflict Detected 1155 Serial Port Address Conflict Detected Both external and internal serial ports are assigned to COM2 Both external and internal serial ports are assigned to same IRQ 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password Secu
46. atules uoo OE PD RE tgs ea ira ve ie ds DS E UAE S Ern up ERG UR Oe eee 1 HP MultiSeat ms6200 0 22 cece eee e cece ceeee cece eee eee e eect ee ce eee ae cae eeeeeeee ceed tenen terrre itid enden en nenne EnEn nnen en nnne 1 Standard Configuration Features ssssssssssssseee eene eee erre 1 Front Panel Components iiis inaa o REL RE MUR MED AR A aa RR PER Aaa AAA 2 Media Card Reader Components ssesssssssssssssseseeeer er eere nennen nennen 3 Rear Panel Components rrt rer iris tx eh I Rae aa ec UNE ENNN ona ERA RT a A 4 Setial Number LOCATON crt eiit ten dee n ea dor ee REN RD qnx Re Rn ddi e dune tI dde eR MERLO uS 4 IP 200 ZerO Client m 5 Front Panel Components eee eren eite iet Stehen e IR ee PE e ERE VIRA REN EUR CE INR EXRET E e 5 Rear Panel Components aero e ple E MEE aaa Mex e ub MEER M exe RMMR EID ELN MR NR Aaaa 6 Serial Number Location sssssssssssssssssssesseneenenneen nennen enses EEEE EE nennen sensn 6 2 HP MultiSeat Computing Solution Best Practices eeeeeeeeeeeeeeen enne nennen nnns 7 Offerings of Microsoft Windows MultiPoint Server 2011 sssssse e 7 OEM Standard LEA 7 OEM rule 7 Academic Volume License ssssssssssssssssseeeeesennee eene nennen nennen rennes 8 Description of Modes ntt ten eren Rt e Rh e etu a Ee PAREN A eu baee aea an i e aaa 8 MEINEM
47. ble directly to the host PC e Toconnect zero clients in a daisy chain connect each client via USB cable to the next and then connect one end of the daisy chain via USB cable to the host PC Ey NOTE Up to three zero clients may be connected by USB cable in a daisy chain Each zero client in a daisy chain must be powered using the optional power adapter connected to an AC power source or an HP monitor with power pass through Ethernet connected MultiSeat Environment This setup is suitable for the t200 Zero Client only e Daisy chaining off an Ethernet connected zero client is not supported e With no USB connection to supply power zero clients must have another source of power either an optional power adapter connected to an AC power source or an HP monitor with power pass through e An Ethernet network infrastructure is required This should be a 100 Mb or one Gb system DHCP is highly recommended Can only see t200 Zero Clients on same subnet as host PC Best Practices for Setting Up a MultiSeat Environment 11 e Ethernet connected t200 Zero Clients look like local USB devices to the operating system as displayed in MultiPoint Manager e There are two types of hardware reset Clear assignment hold recessed reset button while powering on until LED blinks blue amber Clear all factory defaults hold the reset button for seven seconds until the LED goes out This does not need to be during power on
48. ble multi processor support under the OS Default is enabled Hyper threading enable disable some models Use this option to disable processor hyper threading Displayed only if there is an add in video card in the system Allows you to specify which VGA controller will be the boot or primary VGA controller AMT Configuration Allows you to set AMT enable disable Allows you to enable or disable functions of the embedded Management Engine ME such as Active Management Technology AMT If set to disable the Management Engine is set to a temporarily disabled state and will not provide functions beyond necessary system configuration Default is enabled Unconfigure AMT ME enable disable Allows you to unconfigure any provisioned management settings for AMT The AMT settings are restored to factory defaults This feature should be used with caution as AMT will not be able to provide any set AMT management functions once unconfigured Default is disabled Watchdog Timer enable disable Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console An operating system alert is deactivated by the operating system image and would indicate that a hang occurred during its initialization Default is enabled Computer Setup
49. c electricity by briefly touching a grounded metal object 1 Prepare the computer for disassembly Preparation for Disassembly on page 38 2 Remove the access panel Access Panel on page 39 Ej NOTE It may be necessary to remove an expansion card to gain access to the battery 3 Locate the battery and battery holder on the system board 4 Depending on the type of battery holder on your system board complete the following instructions to replace the battery Type 1 Battery Holder 1 Liftthe battery out of its holder Figure 5 39 Removing the battery from a type 1 holder Slide the replacement battery into position positive side up The battery holder automatically secures the battery in the proper position Replace the computer access panel Plug in the computer and turn on power to the computer px m d 0 ope Reset the date and time your passwords and any special system setups using Computer Setup Refer to Computer Setup F10 Utility on page 16 Type 2 Battery Holder 1 Torelease the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 Battery 73 2 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Push the other edge down until the clamp snaps over the other edge of the battery Figure 5 40 Removing the battery from a type 2 holder 3
50. ce the system board OR The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up Replace the power supply adapter with the HP supplied USDT power supply adapter Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 97 Table C 2 Diagnostic Front Panel LEDs and Audible Codes continued Activity Beeps Possible Cause Red Power LED flashes five 5 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Pre video memory error Red Power LED flashes six 6 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Pre video graphics error Recommended Action CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board For systems with a graphics card 1 Reseat the graphics card 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Red Power LED flashes 7 Seven times once every second followed by a two second pause Beeps stop after fifth iteration but LED
51. computer if necessary System Board Connections Refer to the following illustration and table to identify the system board connectors for your model Figure 5 11 System board connections Table 5 1 System board connections No System Board Connector System Board Label Color Component 1 DIMM4 Channel A DIMM4 white Memory Module 2 DIMMS Channel A DIMM3 black Memory Module 3 DIMM2 Channel B DIMM2 white Memory Module 4 DIMM1 Channel B DIMM1 black Memory Module 5 Power SATAPWRO black SATA Optical Drives 6 Power SATAPWR1 SATA Hard Drives 7 SATA 3 0 SATAO dark blue 1st Hard Drive 8 SATA 2 0 SATA1 white 2nd Hard Drive or 2nd Optical Drive if an eSATA Adapter Cable exists 9 SATA 2 0 SATA2 white 1st Optical Drive 10 eSATA ESATA black eSATA Adapter Cable or 2nd Optical Drive 11 Parallel Port PAR black Parallel Port 12 Serial Port COMB black Serial Port 13 USB MEDIA black USB Device such as a Media Card Reader 14 Hood Lock HLCK black Hood Lock 48 Chapter 5 Removal and Replacement Procedures Table 5 1 System board connections continued No System Board Connector System Board Label Color Component 15 USB MEDIA2 black USB Device such as a Media Card Reader 16 Hood Sensor HSENSE white Hood Sensor 17 PCI Express x1 X1PCIEXP1 black Expansion Card 18 PCI Express x1 X4PCIEXP black Expansion Card 19 PCI Express x16 X16PCIEXP black Expansion Card 20 PCI PCI w
52. d Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc To apply and save changes select File gt Save Changes and Exit e l fyou have made changes that you do not want applied select Ignore Changes and Exit e Toresetto factory settings or previously saved default settings some models select Apply Defaults and Exit This option will restore the original factory system defaults Z CAUTION Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup F10 changes because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Table 3 1 Computer Setup F10 Utility Heading Table File Computer Setup File on page 18 Storage Computer Setup Storage on page 19 Security Computer Setup Security on page 21 Power Computer Setup Power on page 25 Advanced Computer Setup Advanced on page 26 Computer Setup F10 Utilities 17 Computer Setup File Ef NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 2 Computer Setup File Option Description System Information Lists e Product name e SKU number some models e Processor type speed stepping e Cachesize L1 L2 L3 dual core processor
53. d Channel B is populated with one 2 GB DIMM the system will operate in dual channel mode e The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel For optimal speed the channels should be balanced so that the largest amount of memory is spread between the two channels If one channel will have more memory than the other the larger amount should be assigned to Channel A For example if you are populating the sockets with one 2 GB DIMM and three 1 GB DIMMs Channel A should be populated with the 2 GB DIMM and one 1 GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel e n any mode the maximum operational speed is determined by the slowest DIMM in the system 42 Chapter 5 Removal and Replacement Procedures Installing DIMMs A CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage i
54. d t200 Zero Clients on a host PC They must be connected as described in USB connected MultiSeat Environment on page 11 Chapter 2 HP MultiSeat Computing Solution Best Practices Best Practices for Installation of Drivers with the Volume License Operating System Recommended Method Automatic Driver Installation Before installing the Windows MultiPoint Server 2011 Volume License operating system from DVD go to www hp com and search for drivers for your host PC model Choose the MultiPoint 2011 OS then locate and download the HP Install Assistant Softpaq Using this method you will not need to download any other driver Softpaqs Extract the Softpaq contents and carefully follow the included PDF instructions This will create a USB flash drive that when inserted during the DVD install of the OS will automatically install all of the necessary drivers Manual Driver Installation If manual installation of the drivers is required heed the following advice Perform all driver and software installations in Maintenance mode Do not connect the client to the host system until all drivers are installed Install the graphics driver BEFORE installing the other drivers otherwise the solution may not operate correctly Install all system drivers drivers for each HP host PC models are available on the HP com website You do not need to download the HP Install Assistant Softpaq when installing drivers manually Switch back into M
55. e Antistatic plastic 1 500 Carbon loaded plastic 7 500 Metallized laminate 15 000 30 Chapter4 Routine Care SATA Drive Guidelines and Disassembly Preparation Grounding the Work Area To prevent static damage at the work area use the following precautions e Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment e Use static dissipative mats foot straps or air ionizers to give added protection e Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas e Turn off power and input signals before inserting and removing connectors or test equipment e Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces e Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam e Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include e Antistatic tape e X Antistatic smocks aprons or sleeve protectors e Conductive bins and other assembly or soldering aids e Conductive foam e Conductive tabletop workstations with ground cord of one megohm 10 resistance e Static dissipative table or floor mats with hard
56. e access panel Access Panel on page 39 3 Liftthe fan duct straight up out of the chassis Figure 5 26 Removing the fan duct To install the fan duct reverse the removal procedure Fan duct 59 Front Fan Assembly The front fan assembly is attached to the front of the chassis 1 m e mom 6 Prepare the computer for disassembly Preparation for Disassembly on page 38 Remove the access panel Access Panel on page 39 Remove the front bezel Front Bezel on page 40 Remove the baffle Fan duct on page 59 Disconnect the fan cable from the red brown system board connector labeled CHFAN1 Figure 5 27 Disconnecting the front fan cable Press the tabs that secure the fan assembly to the front of the chassis 1 60 Chapter 5 Removal and Replacement Procedures 7 Pull the assembly toward the rear of the unit 2 and then lift it out of the chassis Figure 5 28 Removing the front fan To install the front fan reverse the removal procedure Be sure to orient the air flow into the unit Front Fan Assembly 61 Hood Sensor The hood sensor is attached in a slot in the rear of the chassis 1 Prepare the computer for disassembly Preparation for Disassembly on page 38 Remove the access panel Access Panel on page 39 2 3 Unplug the sensor cable from the system board connector labeled HSENSE 1 4 Slide the hood sensor straight out of the notch in the chassis 2
57. e front of the chassis under the front bezel A secondary hard drive uses 6 32 standard screws All other drives except the primary hard drive use M3 metric screws The HP supplied M3 metric screws are black and the HP supplied 6 32 standard screws are silver Refer to Installing and Removing Drives on page 50 for illustrations of the guide screw locations 1 Follow the procedure in Removing a 5 25 inch Drive from a Drive Bay on page 51 to remove the 5 25 inch drive and access the 3 5 inch drive bay CAUTION Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding 2 Ifyou are installing a drive in a bay covered by a bezel blank remove the front bezel then remove the bezel blank See Bezel Blanks on page 41 for more information 3 Install guide screws in the holes on each side of the drive Figure 5 19 Installing Guide Screws Media Card Reader Shown _ 4 Position the guide screws on the drive into the J slots in the drive bay Then slide the drive toward the front of the computer until it locks into place Figure 5 20 Installing a Drive into the 3 5 inch Drive Bay Media Card Reader Shown 5 Connect the appropriate drive cables a If installing a second hard drive connect the power cable and data cable to the rear of the drive and connect the other end of the data cable to the white connector on the system board labeled SATA1
58. e last boot memory added or removed Press the F1 key to save the memory changes 164 MemorySize Error Memory configuration incorrect 1 Run Computer Setup utilities 2 Make sure the memory module s are installed properly 3 If third party memory has been added test using HP only memory 4 Verify proper memory module type 201 Memory Error RAM failure 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 Ifthe error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard 214 DIMM Configuration Warning Populated DIMM Configuration is not optimized Rearrange the DIMMs so that each channel has the same amount of memory 219 ECC Memory Module Detected ECC Modules not supported on this Platform Recently added memory module s support ECC memory error correction 1 If additional memory was recently added remove it to see if the problem remains 2 Check product documentation for memory support information 301 Keyboard Error
59. e with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly Cleaning the Monitor Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor To clean the monitor body follow the procedures in Cleaning the Computer Case on page 32 Routine Care 33 Cleaning the Mouse Before cleaning the mouse ensure that the power to the computer is turned off e Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly e Toclean the mouse body follow the procedures in Cleaning the Computer Case on page 32 Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Power Supply Fan The power supply fan is a variable speed fan based on the temperature in the power supply A CAUTION The cooling fan is always on when the computer is in the On mode The cooling fan is off when the computer is in Standby Susp
60. eard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating Static The following table shows that e Different activities generate different amounts of static electricity e Static electricity increases as humidity decreases Relative Humidity Event 55 40 10 Walking across carpet 7 500 V 15 000 V 35 000 V Walking across vinyl floor 3 000 V 5 000 V 12 000 V Motions of bench worker 400 V 800 V 6 000 V Removing DIPs from plastic tube 400 V 700 V 2 000 V Electrostatic Discharge Information 29 Removing DIPs from vinyl tray 2 000 V 4 000 V 11 500 V Removing DIPs from Styrofoam 3 500 V 5 000 V 14 500 V Removing bubble pack from PCB 7 000 V 20 000 V 26 500 V Packing PCBs in foam lined box 5 000 V 11 000 V 21 000 V These are then multi packaged inside plastic tubes trays or Styrofoam Ef NOTE 700 volts can degrade a product Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The f
61. end or Off modes You must disconnect the power cord from the power source before opening the computer to prevent System board or component damage Tools and Software Requirements To service the computer you need the following e Torx T 15 screwdriver HP screwdriver with bits PN 161946 001 e Torx T 15 screwdriver with small diameter shank for certain front bezel removal e Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver e Phillips 2 screwdriver e Diagnostics software e HP tamper resistant T 15 wrench Smart Cover FailSafe Key PN 166527 001 or HP tamper resistant bits Smart Cover FailSafe Key PN 166527 002 Screws The screws used in the computer are not interchangeable They may have standard or metric threads and may be of different lengths If an incorrect screw is used during the reassembly process it can damage the unit HP strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned to their proper locations A CAUTION Metric screws have a black finish U S screws have a silver finish and are used on hard drives only CAUTION As each subassembly is removed from the computer it should be placed away from the work area to prevent damage 34 Chapter4 Routine Care SATA Drive Guidelines and Disassembly Preparation Cables and Connectors Most cables used throughout the unit are flat flexible cables These cables
62. er Setup Storage Option Description Device Configuration Lists all installed BIOS controlled storage devices When a device is selected detailed information and options are displayed The following options may be presented CD ROM Size model firmware version serial number connector color not included for USB CD ROM Hard Disk Size model firmware version serial number connector color e SMART ATA disks only e Translation mode ATA disks only e Connector color ATA disks only Lets you select the translation mode to be used for the device This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX e g SCO UNIX version 3 2 Options are Automatic Bit Shift LBA Assisted User and Off Available only when the drive translation mode is set to User allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk I O requests from the operating system or an application into terms the hard drive can accept Logical cylinders may not exceed 1024 The number of heads may not exceed 256 The number of sectors per track may not exceed 63 CAUTION Ordinarily the translation mode selected automatically by the BIOS should not be changed If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted the data on the disk w
63. er by resetting the password jumper CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 16 for information on backing up the CMOS settings 100 Appendix D Password Security and Resetting CMOS Resetting the Password Jumper To disable the power on or setup password features or to clear the power on or setup passwords complete the following steps i Shut down the operating system properly then turn off the computer and any external devices and disconnect the power cord from the power outlet With the power cord disconnected press the power button again to drain the system of any residual power Z WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Z CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricit
64. from the drive cage 1 While pressing the drive retainer button slide the drive back until it stops then lift it up and out of the drive cage 2 Figure 5 14 Removing the 5 25 inch Drive Jat TRE stint Installing a 5 25 inch Drive into a Drive Bay 1 a 3 Prepare the computer for disassembly Preparation for Disassembly on page 38 Remove the access panel Access Panel on page 39 If you are installing a drive in a bay covered by a bezel blank remove the front bezel then remove the bezel blank See Bezel Blanks on page 41 for more information Install four M3 metric guide screws in the lower holes on each side of the drive HP has provided four extra M3 metric guide screws on the front of the chassis under the front bezel The M3 metric guide screws are black Refer to Installing and Removing Drives on page 50 for an illustration of the extra M3 metric guide screws location f NOTE When replacing the drive transfer the four M3 metric guide screws from the old drive to the new one A CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the drive Figure 5 15 Installing Guide Screws in the Optical Drive 52 Chapter 5 Removal and Replacement Procedures 5 6 f 8 Position the guide screws on the drive into the J slots in the drive bay Then slide the drive toward the front of the computer until it locks into place Figure 5 16 Installin
65. g requires turning the computer off and then back on Default is disabled Intel TXT LT Support some models enable disable Controls the underlying processor and chipset features needed to support a virtual appliance Changing this setting requires turning the computer off and then back on Default is disabled To enable this feature you must enable the following features e Embedded Security Device Support e Virtualization Technology e Virtualization Technology Directed I O Embedded Security Device Support some models enable disable Permits activation and deactivation of the Embedded Security Device Changing this setting requires turning the computer off and then back on NOTE To configure the Embedded Security Device a Setup password must be set e Resetto Factory Settings some models Do not reset Reset Resetting to factory defaults will erase all security keys Changing this setting requires turning the computer off and then back on Default is Do not reset CAUTION The embedded security device is a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in significant data loss OS management of Embedded Security Device some models enable disable This option allows the user to limit operating system control of the Embedded Security Device Changing this setting requires turning
66. g the Optical Drive i f Qu SS SONNEN Rotate the drive cage to its upright position Connect the SATA data cable to the white SATA system board connector labeled SATA2 Route the data cable through the cable guides CAUTION There are two cable guides that keep the data cable from being pinched by the 9 drive cage when raising or lowering it One is located on the bottom side of the drive cage The other is located on the chassis frame under the drive cage Ensure that the data cable is routed through these guides before connecting it to the optical drive Connect the power cable and data cable to the rear of the optical drive Ef NOTE The power cable for the optical drive is a three headed cable that is routed from the 10 system board to the hard drive then to the rear of the optical drive Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down 11 12 13 14 Replace the front bezel if removed and access panel If the computer was on a stand replace the stand Reconnect the power cord and turn on the computer Lock any security devices that were disengaged when the access panel was removed Removing a 3 5 inch Drive from a Drive Bay ACAUTION All removable media should be taken out of a drive before removing the drive from the computer Drives 353 The 3 5 inch drive is located unde
67. ge for details of the behavior with various USB device types Qualified USB Hubs e Belkin 4 port powered USB 2 0 hub HP p n A519110 e Belkin 7 port powered USB 2 0 hub HP p n A519109 e Belkin 7 port lighted hub vendor p n F5U700 BLK e Belkin Hi Speed USB 2 0 4 port lighted hub vendor p n F5U403TTBLK 10 Chapter 2 HP MultiSeat Computing Solution Best Practices Best Practices for Setting Up a MultiSeat Environment A USB connected environment is ideal when plug and play simplicity is desired or in settings with no Ethernet network infrastructure An Ethernet connected environment is ideal when the distance needed between the host PC and its clients must be greater than USB allows It can also help reduce cable clutter around the host PC Ey NOTE If the t200 Zero Client drivers are not preinstalled on your host PC please download them from the HP website Go to hp com click SUPPORT amp DRIVERS click Drivers amp Software type the host PC model number ms6200 in the field and click SEARCH to find the latest t200 Zero Client drivers USB connected MultiSeat Environment This setup is suitable for either t100 series clients or t200 Zero Clients Ey NOTE You cannot mix t100 series clients and t200 Zero Clients connected to the same MultiSeat host PC but you can mix t100 and t150 client devices A Connect the zero clients to the host PC e Connect singleton zero clients not in a daisy chain via USB ca
68. hite Expansion Card Drives Drive Positions Figure 5 12 Drive positions Table 5 2 Drive Positions 1 3 5 inch internal hard drive bay 2 3 5 inch drive bay for optional drives media card reader shown 3 5 25 inch drive bay for optional drives optical drive shown NOTE The drive configuration on your computer may be different than the drive configuration shown above To verify the type and size of the storage devices installed in the computer run Computer Setup Drives 49 Installing and Removing Drives When installing drives follow these guidelines e The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATAO If you are adding a second hard drive connect it to the white connector on the system board labeled SATA1 e Connect a SATA optical drive to the white SATA connector on the system board labeled SATA2 e Connect an optional eSATA adapter cable to the black SATA connector on the system board labeled ESATA e Connect a media card reader USB cable to the USB connector on the system board labeled MEDIA e The power cable for the SATA drives is a three headed cable that is plugged into the system board with the first connector routed to the rear of the hard drive the second connector routed to the rear of the 3 5 drive and the third connector routed to the rear of the 5 25 optical drive e The system does not support Paral
69. ill be inaccessible Diskette Model and firmware version NOTE Displays for USB diskette drives Default Values ATA disks only SATA Defaults See Translation Mode above for details Computer Setup F10 Utilities 19 Table 3 3 Computer Setup Storage continued Storage Options eSATA Port some models Allows you to set a SATA port as an eSATA port for use with an external drive Default is enabled This setting affects only the port with the black connector labeled as eSATA on the system board This port should have the eSATA back panel connector attached to use eSATA drives For more information see the eSATA white paper at www hp com SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system There are three supported options IDE RAID and AHCI default IDE This is the most backwards compatible setting of the three options Operating systems usually do not require additional driver support in IDE mode RAID Allows DOS and boot access to RAID volumes Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller NOTE The RAID AHCI device driver must be installed prior to attempting to boot from a RAID AHCI volume If you attempt to boot from a RAID AHCI volume without
70. int operating system stores the previous Use the Remap all stations feature in the MultiPoint mapping of keyboards and mice to each display and it Manager when changing keyboard or mouse configurations attempts to continue to use that mapping in any way The host USB mouse has failed on some USB ports after re associating Cause Solution Not all pairs of USB ports on the host PC can be used for a HP highly recommends using a PS 2 keyboard and a PS 2 USB keyboard and mouse mouse on the host PC WMSReserved and SRCShell user accounts are found Cause Solution These user accounts exist on purpose These user accounts are a critical part of the Windows MultiPoint 2011 operating system and should not be deleted or tampered with Auto Logon did not work properly Cause Solution The MP2011 Auto Login feature cannot work if the user Set a password on the user account account used does not have a password LED Codes Table 2 1 USB connected HP t200 Zero Client for MultiSeat Solid amber USB powered Solid blue DC powered Table 2 2 Ethernet connected HP t200 Zero Client for MultiSeat Blinking alternately blue and amber not assigned to a host PC Blinking amber looking for host that matches hotkey Blinking blue looking for host which is currently assigned Solid blue connected to assigned host LED Codes 15 3 Computer Setup F10 Utility Computer Setup F10 Utilities Use Computer Setup F10
71. itch assembly reverse the removal procedure Ey NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly 64 Chapter 5 Removal and Replacement Procedures Speaker The speaker is attached to the front of the chassis under the rotating drive cage 1 DU Geom m m opm Prepare the computer for disassembly Preparation for Disassembly on page 38 Remove the access panel Access Panel on page 39 Remove the front bezel Front Bezel on page 40 Rotate the drive cage to its upright position Disconnect the speaker wire from the system board labeled SPKR 1 Remove the screw that secures the speaker to the chassis 2 Lift the speaker from the inside of the chassis to remove it 3 Figure 5 32 Removing the speaker To install the speaker reverse the removal procedures Speaker 65 Heat sink The heat sink is secured atop the processor with four captive Torx screws The heat sink does not include a fan 1 2 3 4 5 Prepare the computer for disassembly Preparation for Disassembly on page 38 Remove the access panel Access Panel on page 39 Remove the fan duct Fan duct on page 59 Remove the front fan Front Fan Assembly on page 60 In the order shown loosen the four captive screws that secure the heat sink to the system board tray CAUT
72. ke and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Never cover the ventilation slots on the monitor with any type of material Install or enable power management functions of the operating system or other software including sleep states Routine Care General Cleaning Safety Precautions 1 2 3 4 5 6 Never use solvents or flammable solutions to clean the computer Never immerse any parts in water or cleaning solutions apply any liquids to a clean cloth and then use the cloth on the component Always unplug the computer when cleaning with liquids or damp cloths Always unplug the computer before cleaning the keyboard mouse or air vents Disconnect the keyboard before cleaning it Wear safety glasses equipped with side shields when cleaning the keyboard Cleaning the Computer Case Follow all safety precautions in General Cleaning Safety Precautions on page 32 before cleaning the computer 32 Chapter4 Routine Care SATA Drive Guidelines and Disassembly Preparation To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isop
73. lel ATA PATA optical drives or PATA hard drives e You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws for the drive bays five 6 32 standard screws and four M3 metric screws installed in the front of the chassis under the front bezel The 6 32 standard screws are required for a secondary hard drive All other drives except the primary hard drive use M3 metric screws The HP supplied metric screws are black and the HP supplied standard screws are silver If you are replacing the primary hard drive you must remove the four silver and blue 6 32 isolation mounting guide screws from the old hard drive and install them in the new hard drive Figure 5 13 Extra Guide Screw Locations No Guide Screw Device 1 Black M3 Metric Screws All Drives except primary and secondary hard drives 2 Silver 6 32 Standard Screws Secondary Hard Drive There are at total of five extra silver 6 32 standard screws Four are used as guide screws for a secondary hard drive The fifth is used for bezel security 50 Chapter 5 Removal and Replacement Procedures Z CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive en
74. lows you to set and enable a setup administrator password NOTE If the setup password is set it is required to change Computer Setup options flash the ROM and make changes to certain plug and play settings NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system See the Desktop Management Guide for more information Computer Setup F10 Utilities 21 Table 3 4 Computer Setup Security continued Power On Password Allows you to set and enable a power on password The power on password prompt appears after a power cycle If the user does not enter the correct power on password the unit will not boot NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system See the Desktop Management Guide for more information Password Options Allows you to enable disable This selection appears e Lock Legacy Resources appears if a setup password is set Default is enabled only if a power on password or setup e Setup Browse Mode appears if a setup password is set allows viewing but not changing password is set the F10 Setup Options without entering setup password Default is enabled e Password prompt on F9 F11 amp F12 allows access to menus without entering setup password Default is enabled e Network Server Mode appears if a power on password is set Default is disabled See the De
75. ly open position 2 B IE eS Aoc Wee qe A Carefully lift the processor from the socket 3 ACAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 5 35 Removing the processor To install a new processor 1 Place the processor in its socket and close the retainer Make sure the slot in the processor fits into the post on the socket 68 Chapter 5 Removal and Replacement Procedures 2 Secure the locking lever If reusing the existing heat sink go to step 3 If using a new heat sink go to step 6 Figure 5 36 Removing the processor 3 If reusing the existing heat sink clean the bottom of the heat sink with the alcohol pad provided in the spares kit CAUTION Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit After the alcohol has evaporated apply thermal grease to the top of the processor from the syringe supplied in the spares kit 4 Apply the thermal grease provided in the spares kit to the top of the processor and install the heat sink atop the processor 5 Goto step 7 6 If using a new heat sink remove the pr
76. mplete listing of the hardware and software installed in the computer run the diagnostic utility included on some computer models only Figure 1 1 Small Form Factor Configuration f NOTE The MultiSeat computer can also be used in a tower orientation For more information see Using the Small Form Factor Computer in a Tower Orientation on page 75 in this guide HP MultiSeat ms6200 1 Front Panel Components Drive configuration may vary by model Some models have a bezel blank covering one or more drive bays Figure 1 2 Front Panel Components Table 1 1 Front Panel Components 1 5 25 inch Optical Drive 5 Microphone Headphone Connector 2 Dual State Power Button 6 3 5 inch Media Card Reader optional 3 Power On Light 7 Hard Drive Activity Light 4 USB Universal Serial Bus Ports 8 Headphone Connector NOTE The Power On Light is normally green when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code 2 Chapter 1 Product Features Media Card Reader Components The media card reader is an optional device available on some models only Refer to the following illustration and table to identify the media card reader components Figure 1 3 Media Card Reader Components CompactFlash I II Table 1 2 Media Card Reader Components No Slot Media 1 xD e xD Picture Card xD 2 MicroSD e MicroSD T Flash e MicroSDHC 3 Media Ca
77. must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced N CAUTION When servicing this computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the computer Hard Drives Handle hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares e Ifa drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care e Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the CPU e A Avoid dropping drives from any height onto any surface e fyouare inserting or removing a hard drive turn off the computer Do not remove a hard drive while the computer is on or in standby mode e Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Elec
78. not require the full capabilities of the processor Default is enabled e ldle Power Savings Extended Normal Allows certain operating systems to decrease the processors power consumption when the processor is idle Default is extended e Unique Sleep State Blink Rates Enable Disable This feature is designed to provide a visual indication of what sleep state the system is in Each sleep state has a unique blink pattern Default is disabled S0 On Solid green LED S3 Stand By 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 3 blinks and a pause S4 Hibernation 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 4 blinks and a pause S5 Soft Off LED is off NOTE If this feature is disabled S4 and S5 both have the LED off S1 no longer supported and S3 use 1 blink per second Hardware Power SATA Power Management Enables or disables SATA bus and or device power management Management Default is enabled S5 Maximum Power Savings Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 1 Watt power usage Default is disabled Thermal Fan idle mode This bar graph controls the minimum permitted fan speed NOTE This setting only changes the minimum fan speed The fans are still automatically controlled Computer Setup F10 Utilities 25
79. ograms or data stored on the hard drive The test resides in the hard drive firmware and can be executed even if the computer will not boot to an operating system The time required to execute the test depends on the manufacturer and size of the hard drive in most cases the test will take approximately two minutes per gigabyte Use DPS when you suspect a hard drive problem If the computer reports a SMART Hard Drive Detect Imminent Failure message there is no need to run DPS instead back up the information on the hard drive and contact a service provider for a replacement hard drive 104 Appendix E Drive Protection System DPS Accessing DPS Through Computer Setup When the computer does not power on properly you should use Computer Setup to access the DPS program To access DPS perform the following steps 1 Turn on or restart the computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key B NOTE If you do not press the F10 key while the message is displayed you must turn the computer off then on again to access the utility A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 3 Select Storage DPS Self Test The screen will display the list of DPS capable hard drives that are installed on the computer Ey NOTE If no DPS capable hard drives are installed the DPS Self Test option will not appear on
80. ollowing packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment Wrist straps are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide proper ground a strap must be worn snug against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm x 10 resistance between the operator and ground Static Shielding Protection Levels Method Voltag
81. omputer 106 dimensions 107 humidity 107 ms6200 106 relative humidity 107 SFF memory 41 t200 107 temperature 107 weight 107 static electricity 29 system board removal and replacement 71 SATA connectors 36 system board connections 48 T tamper proof screws tool 34 temperature control 32 temperature specifications 107 tools servicing 34 Index 109 Torx T15 screwdriver 34 tower orientation 75 U USB PC power connector location t200 6 USB pin assignments 77 USB ports ms6200 2 t200 5 V ventilation proper 32 VGA connector location t200 6 Ww weight 107 110 Index
82. on Secure integrated I O functionality including the serial USB or parallel ports audio or embedded NIC so that they cannot be used until they are unsecured Enable or disable removable media boot ability 16 Chapter 3 Computer Setup F10 Utility Solve system configuration errors detected but not automatically fixed during the Power On Self Test POST Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers Execute self tests on a specified ATA hard drive when supported by drive Enable or disable DriveLock security when supported by drive Using Computer Setup F10 Utilities Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Utilities menu complete the following steps 1 2 Turn on or restart the computer Press either Esc or F10 while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Pressing Esc displays a menu that allows you to access different options available at startup Ey NOTE If you do not press Esc or F10 at the appropriate time you must restart the computer and again press Esc or F10 when the monitor light turns green to access the utility If you pressed Esc press F10 to enter Computer Setup A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advance
83. on 1 8 miniphone Pin Signal 1 Tip Audio_left 123 dtr m 2 Ring Power_Right 3 Shield Ground Line in Audio Connector and Icon 1 8 miniphone Pin Signal 1 Tip Audio In Left 123 cal ee 2 Ring Audio In Right 3 Shield Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 Tip Audio Out Left 123 dood F 2 2 Ring Audio Out Right 3 Shield Ground 78 Appendix A Connector Pin Assignments Monitor Connector and Icon Pin Signal Pin Signal 1 Red Analog 9 5V fused 2 Green Analog 10 Ground 3 Blue Analog 11 Not used 4 Not used 12 DDC Serial Data 5 Ground 13 Horizontal Sync 6 Ground 14 Vertical Sync 7 Ground 15 DDC Serial Clock 8 Ground 4 Pin Power for CPU Connector and Icon Pin Signal 1 GND 2 GND 3 12V CPU 4 12V CPU Monitor 79 SATA Data and Power Drive Connector Pin Signal Pin Signal Pin Signal Pin Signal S1 Ground S2 A S3 A S4 Ground S5 B S6 B S7 Ground P1 Ground P2 V3 3 P3 V 3 3 P4 Ground P5 B P6 Ground P7 V5 P8 V5 P9 V5 P10 Ground P11 Reserved P12 Ground P13 V12 P14 V12 P15 V12 S Data P Power 80 Appendix A Connector Pin Assignments PCI Express x1 x4 x8 and x16 PCI Express Connector A1 rn HESSE A82 B1 B82 Pin A Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 PRSNT1 6 JTAG
84. or against it Particular attention should be paid to the plug electrical outlet and the point where the cord exits from the product WARNING Do not operate this product with a damaged power cord set If the power cord set is damaged in any manner replace it immediately Japanese Power Cord Requirements For use in Japan use only the power cord received with this product Z CAUTION Do not use the power cord received with this product on any other products General Requirements 85 Country Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below Country Accrediting Agency Country Accrediting Agency Australia 1 EANSW Italy 1 IMQ Austria 1 OVE Japan 3 METI Belgium 1 CEBC Norway 1 NEMKO Canada 2 CSA Sweden 1 SEMKO Denmark 1 DEMKO Switzerland 1 SEV Finland 1 SETI United Kingdom 1 BSI France 1 UTE United States 2 UL Germany 1 VDE 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug
85. orm Factor Serial Number and Product ID Location 4 Chapter 1 Product Features HP t200 Zero Client Front Panel Components For more information http www hp com and search for your specific t200 Zero Client model to find the model specific QuickSpecs Figure 1 6 Front panel components 1 Power LED 3 Line out headphone audio connector 2 Line in microphone connector 4 USB 2 0 connectors 4 NOTE If the optional DC adapter is not connected the t200 Zero Client supports a standard USB keyboard and USB mouse plus one 100 mA USB device low power such as some flash drives If the optional DC adapter is connected to a working power outlet or to the monitor the t200 Zero Client supports a USB keyboard a USB mouse and two 500 mA high power USB devices HP monitors with power pass through such as the HP LE1851wt 18 inch Widescreen LCD Monitor can supply power to the t200 Zero Client HP t200 Zero Client 5 Rear Panel Components For more information http www hp com and search for your specific t200 Zero Client model to find the model specific QuickSpecs Figure 1 7 Rear panel components o0 96 1 On off switch 5 DC power connector 2 Reset button 6 Ethernet RJ 45 connector 3 VGA connector 7 Security clip slot 4 USB PC connector to host PC USB Type A B cable included Serial Number Location Figure 1 8 Serial number location Every t200 Zero
86. otective covering from the bottom of the heat sink and place it in position atop the processor 7 Secure the heat sink to the system board and system board tray CAUTION Heatsink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www1 hp com support files Processor 69 Power Supply A WARNING To reduce potential safety issues only the power supply provided with the computer a replacement power supply provided by HP or a power supply purchased as an accessory from HP should be used with the computer 70 The rotating power supply is located at the rear of the chassis It is held in place by a bracket no screws are used A WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer 1 2 3 4 Prepare the computer for disassembly Preparation for Disassembly
87. owed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved System does not power on None and LEDs are not flashing Beeps Possible Cause Bad option card The current processor does not support a feature previously enabled on this system System unable to power on Recommended Action 1 Check each option card by removing the card one at a time if multiple cards then power on the system to see if fault goes away 2 Once a bad card is identified remove and replace the bad option card 3 Replace the system board 1 Install a TXT capable processor 2 Disable TXT in the Computer Setup F10 utility 3 Reinstall the original processor Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power button is working correctly Try the following 1 Check that the voltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 Checkto
88. ower strip you will not be able to use the suspend sleep feature or the Remote Management features e POST Delay in seconds Enabling this feature will add a user specified delay to the POST process This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly so slowly that they are not ready to boot by the time POST is finished The POST delay also gives you more time to select F10 to enter Computer F10 Setup Default is None e Remote Wakeup Boot Source remote server local hard drive Default is Local hard drive e System Recovery Boot Support Enable Disable Provides the ability for the BIOS to redirect the boot to the recovery partition on the user hard drive if present Some versions of the recovery software honor the F11 key press even when this feature is disabled by the BIOS Default is disabled e Bypass F1 Prompt on Configuration Changes Enable Disable Allows you to set the computer not to confirm when changes were made Default is disabled BIOS Power On Allows you to set the computer to turn on automatically at a time you specify Onboard Devices Allows you to set resources for or disable Legacy devices 26 Chapter 3 Computer Setup F10 Utility Table 3 6 Computer Setup Advanced for advanced users continued Bus Options On some models allows you to enable or disable PCI SERR Generation Default is enabled PCI VGA Palette Snooping which sets the VGA palette
89. pening the expansion slot retainer Chapter 5 Removal and Replacement Procedures 5 Before installing an expansion card remove the expansion slot cover or the existing expansion card Ef NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a Ifyou are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Figure 5 6 Removing an expansion slot cover b If you are removing a standard PCI card or PCI Express x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket 1 then away from the inside of the chassis to release it from the chassis frame 2 Be sure not to scrape the card against the other components Figure 5 7 Removing a standard PCI expansion card Expansion Card 45 c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components Figure 5 8 Removing a PCI Express x1
90. persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2231 ME error during MEBx execution Error occurred during MEBx execution which fails into ME grouping 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2232 AMT error during MEBx execution 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into AMT grouping Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2239 ME image lock failure 2240 ME image unlock failure Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading A failure has occurred after the ME firmware update process in which the BIOS could not relock the ME firmware region Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading A failure has occurred prior to the ME firmware upda
91. r Processor on page 68 Remove the baffle from the chassis Fan duct on page 59 Remove the fan from the chassis Front Fan Assembly on page 60 Rotate the drive cage to its upright position Rotate the power supply to its full upright position Disconnect all data and power cables from the system board Dow A mom B Disconnect the balance of the cables from the system board 10 Remove the eight screws 1 that secure the system board to the chassis System Board 71 11 Lift up the front of the system board and then pull the system board forward up and out of the chassis 2 Figure 5 38 Removing the system board To install the system board reverse the removal procedure Ey NOTE When replacing the system board you must also change the chassis serial number in the BIOS CAUTION Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit After the alcohol has evaporated apply thermal grease to the top of the processor from the syringe supplied in the spares kit CAUTION When reconnecting the cables it is important that they be positioned so they do not interfere with the rotation of the drive cage or power supply Battery The battery that comes with your computer provides power to the real time clock and has a lifetime of about three years When replacing the battery use a battery equivalent to the batte
92. rd Reader Activity Light 4 SD MMC miniSD e Secure Digital SD e MiniSDHC MultiMediaCard 4 0 MMC Plus e Secure Digital High e MultiMediaCard Capacity SDHC MMC Reduced Size MultiMediaCard 4 0 e MiniSD e Reduced Size MMC Mobile MultiMediaCard RS MMC MMC Micro adapter required 5 USB e USB Universal Serial Bus Port 6 CompactFlash I II e CompactFlash Card e CompactFlash Card MicroDrive Type 1 Type 2 7 MS PRO MS PRO DUO e Memory Stick MS e Memory Stick Select Memory Stick PRO Duo MS PRO Duo e MagicGate Memory e Memory Stick Duo Stick MG MS Duo Memory Stick PRO HG Duo e MagicGate Memory e Memory Stick PRO Duo MS PRO Memory Stick Micro M2 adapter required 8 1394 e 1394 Port available on select models only HP MultiSeat ms6200 3 Rear Panel Components Figure 1 4 Rear Panel Components 1 RJ 45 Network Connector 6 i D DisplayPort Monitor Connector 2 lOlOlA Serial Connector 7 VGA Monitor Connector 3 PS 2 Mouse Connector green 8 PS 2 Keyboard Connector purple 4 Power Cord Connector 9 J Line Out Connector for powered audio devices green 5 e amp gt Universal Serial Bus USB ports 10 X Line In Audio Connector blue Serial Number Location Each computer has a unique serial number and a product ID number that are located on the top cover of the computer Keep these numbers available for use when contacting customer service for assistance Figure 1 5 Small F
93. re disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet The power cord should always be disconnected before servicing a unit 6 Disconnect the power cord from the electrical outlet and then from the computer 7 Disconnect all peripheral device cables from the computer EY NOTE During disassembly label each cable as you remove it noting its position and routing Keep all screws with the units removed Z CAUTION The screws used in the computer are of different thread sizes and lengths using the wrong screw in an application may damage the unit 38 Chapter 5 Removal and Replacement Procedures Access Panel 1 Prepare the computer for disassembly Preparation for Disassembly on page 38 2 Ifthe computer is on a stand remove the computer from the stand 3 Liftup on the access panel handle 1 then lift the access panel off the computer 2 Figure 5 1 Removing the access panel To install the access panel reverse the removal procedure Access Panel 39 Front Bezel 1 Prepare the computer for disassembly Preparation for Disassembly on page 38 2 Remove the access panel Access Panel on page 39 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 5 2 Removing the front bezel To install the front bezel reverse the removal procedure
94. rity and Resetting CMOS on page 100 3 Reconfigure card resources and or run Computer Setup utilities 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 100 3 Reconfigure card resources and or run Computer Setup utilities POST Numeric Codes and Text Messages 91 Table C 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Enter Computer Setup and run the Drive Protection System test under Storage DPS Self test 2 Apply hard drive firmware patch if applicable Available at http www hp com support 3 Back up contents and replace hard drive 1796 SATA Cabling Error 1797 SATA Drivelock is not supported in RAID mode 1801 Microcode Patch Error One or more SATA devices are improperly attached For optimal performance the SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3 Drivelock is enabled on one or more SATA hard drives and they cannot be accessed while the system is configured for RAID mode Processor is not supported by ROM BIOS Ensure SATA connectors are used in ascending order For one device use
95. rneath the 5 25 inch drive You must remove the 5 25 inch drive before removing the 3 5 inch drive 1 Follow the procedure in Removing a 5 25 inch Drive from a Drive Bay on page 51 to remove the 5 25 inch drive and access the 3 5 inch drive Z CAUTION Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding 2 Disconnect the drive cables from the rear of the drive or if you are removing a media card reader disconnect the USB cable from the system board as indicated in the following illustration Figure 5 17 Disconnecting the Media Card Reader USB Cable Va 4 4 PT A o 3 Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage 1 While pressing the drive retainer button slide the drive back until it stops then lift it up and out of the drive cage 2 Figure 5 18 Removing a 3 5 inch Drive Media Card Reader Shown ge D S SENT J Sheena 54 Chapter 5 Removal and Replacement Procedures Installing a 3 5 inch Drive into a Drive Bay The 3 5 inch bay is located underneath the 5 25 inch drive To install a drive into the 3 5 inch bay Ey NOTE Install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws for the drive bays four 6 32 standard screws and four M3 metric screws installed in th
96. ropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the Keyboard Follow all safety precautions in General Cleaning Safety Precautions on page 32 before cleaning the keyboard To clean the tops of the keys or the keyboard body follow the procedures described in Cleaning the Computer Case on page 32 When cleaning debris from under the keys review all rules in General Cleaning Safety Precautions on page 32 before following these procedures Z CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys Visible debris underneath or between the keys may be removed by vacuuming or shaking Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys If you remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic supply outlets CAUTION Never remove a wide leveled key like the space bar from the keyboard If these keys are improperly removed or installed the keyboard may not function properly Cleaning under a key may be don
97. rs for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never bend it tighter than a 30 mm 1 18 in radius The SATA data cable is a thin 7 pin cable designed to transmit data for only a single drive SMART ATA Drives The Self Monitoring Analysis and Recording Technology SMART ATA drives for the HP Personal Computers have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert Cable Management Always follow good cable management practices when working inside the computer e Keep cables away from major heat sources like the heat sink e Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them e Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved e When folding
98. rsonal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching NOTE If you see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes Recommended actions in the following table are listed in the order in which they should be performed Not all diagnostic lights and audible codes are available on all models Table C 2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On None Computer on None Green Power LED flashes None Computer in Suspend to None required Press any key or move the every two seconds RAM mode some models mouse to wake the computer only or normal Suspend mode 96 Appendix C POST Error Messages Table C 2 Diagnostic Front Panel LEDs and Audible Codes continued Activity Beeps Possible Cause Recommended Action Red Power LED flashes two 2 Processor thermal 1 Ensure that the computer air vents are not times once every second protection activated blocked and the processor cooling fan is followed by a two second running pause Beeps stop after fifth A fan may be blocked or iteration but LEDs continue not turning 2 Open hood press power button and see if until problem is solved the processor fan spins If
99. ry originally installed on the computer The computer comes with a 3 volt lithium coin cell battery Ey NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power A WARNING This computer contains an internal lithium manganese dioxide battery There is a risk of fire and burns if the battery is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 140 F 60 C Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP spare designated for this product 72 Chapter 5 Removal and Replacement Procedures ACAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Refer to the Computer Setup F10 Utility Guide for information on backing up the CMOS settings E NOTE HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to http www hp com recycle A CAUTION Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of stati
100. s continue until problem is solved System board failure ROM detected failure prior to video Replace the system board Red Power LED flashes eight 8 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Invalid ROM based on bad checksum 1 Reflash the system ROM with the latest BIOS image See the Boot Block Emergency Recovery Mode section of the Desktop Management Guide for more information 2 Replace the system board Red Power LED flashes nine 9 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved System powers on but is unable to boot 1 Check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Unplug the AC power cord from the computer wait 30 seconds then plug the power cord back in to the computer 3 Replace the system board 4 Replace the processor 98 Appendix C POST Error Messages Table C 2 Diagnostic Front Panel LEDs and Audible Codes continued Activity Red Power LED flashes ten 10 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes 11 eleven times once every second foll
101. s down on the green release latch next to the hard drive 1 While holding the latch down slide the drive forward until it stops then lift the drive up and out of the bay 2 Figure 5 23 Removing the Hard Drive Drives 57 58 9 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive Figure 5 24 Installing Hard Drive Guide Screws Align the guide screws with the slots on the chassis drive cage press the hard drive down into the bay then slide it back until it stops and locks in place Figure 5 25 Installing the Hard Drive Connect the power cable and data cable to the back of the hard drive EY NOTE If the system has only one SATA hard drive the data cable must be connected to the 10 11 12 13 14 dark blue connector labeled SATAO on the system board to avoid any hard drive performance problems Rotate the drive cage for internal drives and the power supply down to their normal positions Replace the access panel If the computer was on a stand replace the stand Reconnect the power cord and turn on the computer Lock any security devices that were disengaged when the access panel was removed Chapter 5 Removal and Replacement Procedures Fan duct The fan duct sits between the front fan and the heat sink 1 Prepare the computer for disassembly Preparation for Disassembly on page 38 2 Remove th
102. s have this listed twice e Installed memory size speed number of channels single or dual if applicable e Integrated MAC address for embedded enabled NIC if applicable e System BIOS includes family name and version e Chassis serial number e Asset tracking number e ME firmware version e ME Management mode About Displays copyright notice Set Time and Date Allows you to set system time and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration including CMOS to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration settings as the default Restore Factory Settings as Default Restores the factory system configuration settings as the default Apply Defaults and Applies the currently selected default settings and clears any established passwords Exit Ignore Changes Exits Computer Setup without applying or saving any changes and Exit Save Changes and Saves changes to system configuration or default settings and exits Computer Setup Exit 18 Chapter 3 Computer Setup F10 Utility Computer Setup Storage NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 3 Comput
103. s present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object For more information refer to Electrostatic Discharge Information on page 29 When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for Disassembly on page 38 2 Remove the access panel Access Panel on page 39 3 Rotate up the internal drive bay housing to access the memory module sockets on the system board 4 Open both latches of the memory module socket 1 and insert the memory module into the socket 2 Figure 5 4 Installing a DIMM o Ef NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket Populate the black DIMM sockets before the white DIMM sockets For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel
104. sktop Management Guide for more information Smart Cover some Allows you to models e Lock unlock the Cover Lock e Set the Cover Removal Sensor to Disable Notify User Setup Password NOTE Notify User alerts the user that the sensor has detected that the cover has been removed Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed This feature is supported on some models only See the Desktop Management Guide for more information Device Security Allows you to set Device Available Device Hidden default is Device Available for e Embedded security device some models e System audio e Serial ports some models e Parallel port some models e Network controller NOTE You must disable AMT before trying to hide the network controller e SATAO e SATA1 e SATA2 some models e SATA3 some models e SATA4 some models 22 Chapter3 Computer Setup F10 Utility Table 3 4 Computer Setup Security continued USB Security Allows you to set Enabled Disabled default is Enabled for e Front USB Ports USB Port 1 USB Port 2 USB Port 3 USB Port 4 e Rear USB Ports USB Port 1 USB Port 2 USB Port 3 USB Port 4 USB Port 5 USB Port 6 e Accessory USB Ports gt A USB Port 1 USB Port 2 some models o USB Port 3 some models o USB Port 4 some models Slot Security Allows you to disable any PCI
105. sociate each attached zero client If the auto mapping function fails to work then the user can manually associate their workstation with this function Auto mapping does not apply to the host PC station The remap function could be used to reconfigure the host PC station s association if the configuration has changed To perform this action choose Remap all stations from the MultiPoint Manager 8 Chapter 2 HP MultiSeat Computing Solution Best Practices Topology e Windows MultiPoint Server 2011 o o Windows MultiPoint Server 2011 supports PS 2 keyboard mouse on the host system Windows MultiPoint Server 2011 supports audio and microphone on the host PC station Ey NOTE For this to function the host stations must be configured using PS 2 keyboard and mouse It will not function with USB keyboard or mouse Windows MultiPoint Server 2011 supports daisy chaining of client devices connected by USB cable Daisy chaining can simplify cabling and extend the distance between the host and a station without additional USB hubs Ey NOTE Daisy chaining is not supported for Ethernet connected zero clients HP supports no more than three client devices per chain All clients in the chain must be AC powered Ey NOTE The maximum cable length supported by USB 2 0 specification is five meters You cannot mix t100 or t150 clients with t200 Zero Clients connected to the same MultiSeat host PC but you can mix t100 and t
106. sseeeenee nennen mne enne 32 Gleaming the Keyboard neccen na rr Rott roD aee ka ERREUR AEREE TES 33 Cleaning the ieri 33 Cleaning the MOUSE 34 Service Considerations isesi aa aaa iaa aa aaa aa Aaa AA iaaa EAE aa aA 34 Power Supply Fan c cte et tenes vaca e EA EEEE 34 Tools and Software Requirements ccecceceeeeeeeeeeceeeeceeaaccaecaaecaecceeeeeeeeeeeeseeeeeeeneess 34 CROWS AM 34 Cables and Connectors ettet eorr rt nra E ren e een pue tede vt eere dada n 35 Hard Drives M 35 IB GO TIEEST AEST DUE 35 SATA Hard Drives iiie i rere re er E Fu rae e ee A dec HE Reden e bee eee ie 36 SATA Hard Drive Cables isnin innana iadaaa rne nnne a iaaiaee aia ne nennen entes nn nnns 36 SATA Data Cable c dca ekeangavecss 36 SMART ATA DIVOS E m 36 Cable Management eee errr i in i i nr ieee rennet nn nennen rr nennen rrr nn en teneret eene enne 36 5 Removal and Replacement Procedures c s eeeeeeceeeeeeeeeee eee eee sees seeaeasesasseaseaaneaeeeeseeseeseeeseeeeseeeeeeeeeees 38 Preparation for Disassembly sssssssssesseeeeene eene enne en nnne innen nnn nnns 38 Access rai m 39 Front Bezel EU 40 Bezel BIAMKS siti E 41 MOIMORY EE E TA E TA A E L A A E T 41 BIMM EE TERRE 41 DDRS SDRAM DIMMS reprend nha prede
107. sure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 29 Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care Removing a 5 25 inch Drive from a Drive Bay ACAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for Disassembly on page 38 Remove the access panel Access Panel on page 39 2 3 Rotate the drive cage to its upright position 4 If removing an optical drive disconnect the power cable and data cable from the rear of the optical drive Z CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable 5 Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down Drives 51 Press down on the green drive retainer button located on the left side of the drive to disengage the drive
108. system BIOS version 3 If the error still persists replace the system board 2219 USB Key Provisioning file has invalid header identifier Provisioning file contained on the USB key has been corrupted or is not a valid version for the current ME firmware 1 Recreate the provisioning file using third party management console software 2 Ifthe error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 If the error still persists replace the System board 2220 USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for the current ME firmware 1 Reboot the computer 2 Ifthe error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 If the error still persists replace the system board 94 Appendix C POST Error Messages Table C 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 2230 General error during MEBx execution Error occurred during MEBx execution which fails into the General grouping Status information displayed along with the error provides further clarity into the failure MEBx handles transference of information between the system BIOS and ME firmware 1 Reboot the computer 2 Ifthe error
109. t path to gain better performance is to ensure the best fit of the MultiSeat host system Essential or Extended configurations with the main use of the MultiSeat solution e MultiPoint operating system user sessions have the Internet Explorer 8 browser installed It is strongly recommend that compatibility mode is used to mitigate any compatibility issues with older websites e Next you must ensure the best fit for the number of clients attached to each host system The best reference for this is the Microsoft TechNet See External Links on page 14 Licensing and Support Several support options are available these must be purchased separately e WMS VL Support Link for Professional Customers e Microsoft Volume Licensing Service Center VLSC External Links e HP MultiSeat Solution e Microsoft Windows MultiPoint Server Forum o Microsoft TechNet for Windows MultiPoint Server 201 1 e Microsoft Partner Network Troubleshooting Windows MultiPoint is unable to display the monitor s native or recommended resolutions for some larger monitors Cause Solution The MultiSeat zero client has a lower maximum resolution The maximum resolution supported by the t200 Zero Client is than some larger monitors can display 2048 x 1152 14 Chapter 2 HP MultiSeat Computing Solution Best Practices Switching from USB to PS 2 mouse or keyboard and vice versa requires the stations to be remapped Cause Solution The MultiPo
110. te process in which the BIOS could not unlock the ME firmware region 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 Ifthe error still persists replace the System board 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 Ifthe error still persists replace the System board Invalid Electronic Serial Number Electronic serial number is missing Enter the correct serial number in Computer Setup POST Numeric Codes and Text Messages 95 Table C 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server 1 Reconnect keyboard with computer Keyboard Attached Mode enabled turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard Parity Check 2 Parity RAM failure Run Computer Setup and Diagnostic utilities Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them Z WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of pe
111. ted Line Frequency 50 60 Hz Operating Line Frequency 47 63 Hz Standard Efficiency 240W active PFC High Efficiency 240W active PFC 87 90 87 efficient at 20 50 100 load 106 Appendix F Specifications Table F 1 Specifications continued Rated Input Current 4A 1 This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch t200 Specifications Table F 2 t200 Zero Client Dimensions Width side to side 136 mm 5 35 in Height without mounting bracket 35 mm 1 38 in Height with mounting bracket 41mm 1 61 in Depth front to back 91 mm 3 58 in Approximate Weight Without mounting bracket 343g 12 1 oz With mounting bracket 381g 13 44 oz Temperature Range Operating 10 to 40 C 50 to 104 F max rate of change is 10 C per hour or 18 F per hour Nonoperating 30 to 60 C 22 to 140 F max rate of change is 20 C per hour or 36 F per hour Specifications are at sea level with altitude derating of The operating temperature range when the t200 1 C 300m 1 8 F 1000ft to a maximum of 3Km Zero Client is attached to a flat panel using the 10 000ft with no direct sustained sunlight Upper limit mounting bracket is 50 to 95 F 10 to 35 C
112. the computer off and then back on This option allows the user to limit OS control of the Embedded Security Device Default is enabled Reset of Embedded Security Device through OS some models enable disable This option allows the user to limit the operating system ability to request a Reset to Factory Settings of the Embedded Security Device Changing this setting requires turning the computer off and then back on Default is disabled NOTE To enable this option a Setup password must be set DriveLock Security Allows you to assign or modify a master or user password for hard drives When this feature is enabled the user is prompted to provide one of the DriveLock passwords during POST If neither is successfully entered the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold boot sequence NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system See the Desktop Management Guide for more information 24 Chapter 3 Computer Setup F10 Utility Computer Setup Power NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 5 Computer Setup Power Option Description OS Power e Runtime Power Management Enable Disable Allows certain operating systems to reduce Management processor voltage and frequency when the current software load does
113. the processor fan OR is not spinning make sure the fan s cable is plugged onto the system board header The heat sink fan assembly is not properly 3 If fan is plugged in but is not spinning then attached to the processor replace heat sink fan assembly 4 Contact an authorized reseller or service provider Red Power LED flashes three 3 Processor not installed 1 Check to see that the processor is present times once every second not an indicator of bad followed by a two second processor 2 Reseat the processor pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes four 4 Power failure power 1 Open the hood and ensure the 4 or 6 wire times once every second supply is overloaded power supply cable is seated into the followed by a two second connector on the system board pause Beeps stop after fifth OR iteration but LEDs continue 2 Check if a device is causing the problem by until problem is solved The incorrect external removing ALL attached devices such as power supply adapter is hard diskette or optical drives and being used on the USDT expansion cards Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 3 Replace the power supply 4 Repla
114. the required device driver installed the system will crash blue screen RAID volumes may become corrupted if they are booted to after disabling RAID NOTE RAID is not available on USDT systems Removable Media Boot Enables disables ability to boot the system from removable media Default is enabled Max eSATA Speed some models Allows you to choose 1 5 Gbps or 3 0 Gpbs as the maximum eSATA speed By default the speed is limited to 1 5 Gbps for maximum reliability CAUTION Consult your eSATA drive and cable manufacturer before enabling 3 0 Gpbs speed Some drive and cable combinations may not run reliably at 3 0 Gpbs NOTE eSATA is not available on USDT systems 20 Chapter 3 Computer Setup F10 Utility Table 3 3 Computer Setup Storage continued DPS Self Test Boot Order Allows you to execute self tests on ATA hard drives capable of performing the Drive Protection System DPS self tests NOTE This selection will only appear when at least one drive capable of performing the DPS self tests is attached to the system Allows you to e Specify the order in which EFI boot sources such as a internal hard drive USB hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source EFI boot sources always have precedence over legacy boot sources
115. the screen 4 Select the hard drive to be tested and follow the screen prompts to complete the testing process When the test has been completed one of three messages will be displayed e Test Succeeded Completion Code 0 e Test Aborted Completion Code 1 or 2 e TestFailed Drive Replacement Recommended Completion Code 3 through 14 If the test failed the completion code should be recorded and reported to your service provider for help in diagnosing the computer problem Accessing DPS Through Computer Setup 105 F Specifications ms6200 Table F 1 Specifications Chassis in the desktop position Height 4 0 in 10 0 cm Width 13 3 in 33 8 cm Depth 14 9 in 37 9 cm Approximate Weight 16 7 Ib 7 6 kg Weight Supported maximum distributed load in desktop position 77 b 35 kg Temperature Range Operating 50 to 95 F 10 to 35 C Nonoperating 22 to 140 F 30 to 60 C NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating 10 90 10 90 Nonoperating 38 7 C max wet bulb 5 95 5 95 Maximum Altitude unpressurized Operating 10 000 ft 3048 m Nonoperating 30 000 ft 9144 m Power Supply Operating Voltage Range 90 264 VAC Rated Voltage Range 100 240 VAC Ra
116. tie to ground e Field service kits e Static awareness labels e Wrist straps and footwear straps providing one megohm 10 resistance e Material handling packages e Conductive plastic bags e Conductive plastic tubes e Conductive tote boxes e Opaque shielding bags e Transparent metallized shielding bags e Transparent shielding tubes Electrostatic Discharge Information 31 Operating Guidelines To prevent overheating and to help prolong the life of the computer Keep the computer away from excessive moisture direct sunlight and extremes of heat and cold Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the computer with the cover or side panel removed Do not stack computers on top of each other or place computers so near each other that they are subject to each other s re circulated or preheated air If the computer is to be operated within a separate enclosure inta
117. trostatic Discharge Information on page 29 e Do not use excessive force when inserting a drive e Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers Lithium Coin Cell Battery The battery that comes with the computer provides power to the real time clock and has a minimum lifetime of about three years See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures Z WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140 F 60 C Do not attempt to recharge the battery Ef NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to HP their authorized partners or their agents Service Considerations 35 SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins conductors in data cable 7 7 Number of pins in power cable 15 Maximum data cable length 39 37 in 100 cm Data interface voltage differential 400 700 mV Drive voltages 3 3 V 5V 12V Jumpe
118. vice low power such as some flash drives Topology 9 If the optional DC adapter is connected to a working power outlet or to the monitor the t200 Zero Client supports a USB keyboard a USB mouse and two 500 mA high power USB devices Topology Examples e HP MultiSeat Thin Clients t100 Series Six sessions five t100 series clients connected directly to the host PC host station X Ten sessions nine t100 series clients connected directly to the host PC host station configured with PS 2 mouse and keyboard e HP t200 Zero Clients for MultiSeat Five sessions four t200 Zero Clients connected directly via USB cable to the host PC host station Six sessions five t200 Zero Clients and the host station each connected to the LAN local area network via Ethernet cable Seven sessions three t200 Zero Clients daisy chained the first connected to the second which is connected to the third which is connected directly via USB cable to the host PC host station and three t200 Zero Clients and the host station each connected to the LAN via Ethernet cable Private USB Windows MultiPoint Server 2011 now provides private USB functionality on client stations For example a USB flash drive connected to a USB port on a t150 client or a t200 Zero Client will be accessible only to the user on that station A USB flash drive connected to the host PC however will be accessible to all users Refer to the Microsoft TechNet pa
119. y by briefly touching a grounded metal object See the Safety amp Regulatory Information guide for more information Remove the computer cover or access panel Locate the header and jumper Ej NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the Illustrated Parts amp Service Map IPSM The IPSM can be downloaded from http www hp com support Remove the jumper from pins 1 and 2 Place the jumper on either pin 1 or 2 but not both so that it does not get lost Replace the computer cover or access panel Reconnect the external equipment Plug in the computer and turn on power Allow the operating system to start This clears the current passwords and disables the password features To establish new passwords repeat steps 1 through 4 replace the password jumper on pins 1 and 2 then repeat steps 6 through 8 Establish the new passwords in Computer Setup Resetting the Password Jumper 101 Clearing and Resetting the CMOS The computer s configuration memory CMOS stores information about the computer s configuration The CMOS button resets CMOS but does not clear the power on and setup passwords Clearing CMOS will clear the Active Management Technology AMT settings in the Management Engine BIOS Extension MEBx including the password The password will default to admin and will need to be reset The AMT
120. y standard 240 pin e unbuffered non ECC PC3 8500 DDR3 1066 MHz compliant or PC3 10600 DDR3 1333 MHz compliant e 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also e support CAS latency 7 DDR3 1066 MHz 7 7 7 timing and CAS latency 9 DDR3 1333 MHz 9 9 9 timing e contain the mandatory JEDEC SPD information In addition the computer supports e 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies e single sided and double sided DIMMs o DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported Ef NOTE The system will not operate properly if you install unsupported DIMMs Populating DIMM Sockets There are four DIMM sockets on the system board with two sockets per channel The sockets are labeled DIMM1 DIMM2 DIMM3 and DIMM4 Sockets DIMM1 and DIMM2 operate in memory channel B Sockets DIMM3 and DIMM4 operate in memory channel A The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the DIMMs are installed e The system will operate in single channel mode if the DIMM sockets are populated in one channel only e The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is populated with two 1 GB DIMMs an

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