Hewlett Packard Enterprise 4120 IP Phone
Contents
1. Warranty The Hewlett Packard Limited Warranty Statement for this product and the HP Software License Terms which apply to any software accompanying this product are available on the HP networking web site at http www hp com networking The customer warranty support and services information are available on the HP networking web site at http www hp com networking support Additionally your HP authorized network reseller can provide you with assistance both with services that they offer and with services offered by HP HP 4120 IP Phone User Guide Contents Contents Mke A CANN scat panasenna wre E E E E E E E EE E 5 Call from the Contacts screen on your phone eerren 5 Call by searching for a contact using the keypad ccc 6 Call from Lync 2010 on your computer 00 0 cece eects 6 View Contact Card 00 00 0c ett EEEE EEEE 7 Receive a Call 0 0 EEEE nt n ent EEEE 8 Use Call Controls EEEE EEEE EEEE EEEE 9 Mute everyone except V OUTS CIT iss scons nunnana 9 Change Your Status 00 000 EEEE EAEE te tenet teen nner nes 9 View Call LOGS ane ace tence eng ene sae boners EE SERENE EREITEN EEEREN 10 Check Your Voice Mail ii sciicccacessrsevtvatinnhaneesanrrareuiancesetiasreindeatinsdewsnd as 11 Change Your Voice Mail Greeting aaan 12 Manage Multiple Calls 2 00 00 cect terete t teens 13 Place a call on hold chin ectencdencasyipivassnbeysarecrnasidsnenertiasadiuhtd 13 Pa GS CCONC Call S EEE 13 Swit2. Phone Unlock PIN Time Zone Date Format Time Format Language High Contrast Text Telephony TTY Malicious Call Trace Some settings are configurable only by the support team and might not be available on your phone 19 HP 4120 Phone User Guide Access Phone Settings and Help Access the Settings menu From your phone s home screen press Menu and then select Settings Access all Help topics about the software on the phone From your phone s home screen press Menu and then select Help Access Help for a specific screen From the screen you are in press Menu and then select Help 20 HP 4120 IP Phone User Guide Access Phone Settings and Help 21 Technology for better business outcomes To learn more visit www hp com networking Copyright 2012 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP will not be liable for technical or editorial errors or omissions contained herein April 2012 Manual Part Number 5998 2739
3. call you can also redirect it to your voice mail From the Incoming call screen do one of the following To answer a call either press Answer or pick up the handset To send the caller directly to your voice mail press To Voice Mail Incoming call s Michele Martin SENIOR TECHNICAL WRITER HP 4120 IP Phone User Guide Use Call Controls Use Call Controls Use the buttons on the phone to enable and disable the speakerphone adjust the loudspeaker or headset volume or mute the microphone or speaker Note If you adjust the loudspeaker volume during an audio session the volume setting is retained for all subsequent calls Mute everyone except yourself When you are in a conference call from the In Call screen press Menu and then select Mute Audience In Call Change Your Status Your presence status is determined by your calendar and activity For example when youre in a scheduled meeting or on a call your status shows as Busy If you don t use your computer for a certain period of time as determined by the Status options in Lync your status changes to Away You can also change your status manually This might be handy if for example you and a colleague start an impromptu meeting in your office or you have a deadline and don t want to be disturbed HP 4120 Phone User Guide View Call Logs Your status is displayed both in Lync on your computer and in Lync Phone Edition on your phone and
4. specifications for the HP 4120 desk phone see the HP website at http www hp com networking HP 4120 IP Phone User Guide Make a Call Make a Call You can make calls by picking up the handset and dialing or you can use one of the following methods Note If the phone is locked unlock it by selecting the Lock icon and then selecting Unlock Call from the Contacts screen on your phone 1 From your phone s home screen select the Contacts icon and then select the contact group the user is in Menu 2A From the Contacts screen use the up and down arrow keys on the keypad to select the contact and then press Call Contacts My Team 444 PM Lola Jacobsen e Michele Martin Peter Krebs Sean Bentley Ei HP 4120 Phone User Guide Make a Call Call by searching for a contact using the keypad l Press the numbers on the phone keypad that correspond to the contact s name or phone extension For example to find Tony Smith begin pressing 8669 76484 where is the space between the first and last name 2 When you find the contact you want to call press Call Call from Lync 2010 on your computer Important The USB cable connecting the phone to your computer must be plugged in 1 Open Microsoft Lync 2010 2 Inthe Lync main window on your Contacts list point to the person you want to call 3 Press the Call button l Microsoft Lyne Working from building 30 t
5. you can change your status from either place To change it from your phone do the following I From your phone s Home screen select Menu then select My Status Zz On the My Status screen select one of the following My Status Do Not Disturb Available Be Right Back _ Appear Away Reset Status Menu Note The checkmark indicates your current status If you don t want to have any interruptions select Do Not Disturb If you want others to feel free to contact you select Available If you want to let others know youre in a meeting on a call or otherwise engaged select Busy If you re stepping away for just a few moments select Be Right Back If you want it to look like you re unavailable select Appear Away If you want Lync to reset your status based on your calendar and activity select Reset Status View Call Logs The Call Logs screen displays a history of incoming outgoing and missed calls on your phone 1 From your phone s home screen select the Call Logs icon 10 HP 4120 IP Phone User Guide Check Your Voice Mail 2 Check Your Voice Mail If your organization has enabled voice mail you can access your voice mail to check messages or to change your voice mail greeting Note The voice mail indicator the number to the bottom right of the Voice Mail icon displays the number of unheard voice mail messages 3 24 Venu 11 HP 4120 Pho
6. HP 4120 IP Phone User Guide Copyright 2012 Hewlett Packard Development Company L P The information contained herein is subject to change without notice All Rights Reserved This document contains proprietary information which is protected by copyright No part of this document may be photocopied reproduced or translated into another language without the prior written consent of Hewlett Packard Publication Number 9998 2739 April 2012 Applicable Products HP 4120 IP Phone J9766A Disclaimer HEWLETT PACKARD COMPANY MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Hewlett Packard Company 5000 Foothills Boulevard Roseville California 95747 http www hp com networking The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Hewlett Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett Packard
7. Transfer Directly To Consult then Transfer To Transfer to Mobile Phone Close A notification appears displaying a number to call in order to retrieve the call Call 344 to retrieve 425 555 0166 Retneve Menu 2 Contact the team that you want to answer the call and give them the number from the notification 17 HP 4120 Phone User Guide Join a Meeting from the Calendar Transfer a call to a mobile phone From the In Call screen press Menu and then select Transfer to Mobile Phone In Call Join a Meeting from the Calendar Your calendar displays Microsoft Outlook appointments for the current day You can join a meeting from your Outlook Calendar by using your phone Note You can join only Lync 2010 online meetings that have been created by using the Online Meeting Add In for Microsoft Lync 2010 Join a meeting 1 From your phone s home screen select the Calendar icon Menu 18 HP 4120 IP Phone User Guide Access Phone Settings and Help From the Today s Calendar screen choose the meeting that you want to join and then press Join Today s Calendar Staff Meeting 7 00 AM 68 00 AM Conference Room 50 Team Meeting S00 AM 9 00 AM Conference Room 35 Menu Access Phone Settings and Help You can access Help and configure the following settings on your phone Note Volume Brightness Logging Desk Phone Location Make Test Call Ring Tones
8. ch between calis sngticussiceneminasticediouradeaimsius EES ENERE EETA 14 Make a new call and put the active call on hold 14 End a call str sdnenyeteqosaas EEEE EEEE EEEE EEEE EEEE EEEE EEEE EEEE EEEE EEEE 15 Escalate a Call to a Conference Call 15 Transfer a Call aaaea EEEE EEEE EEEE EEEE EEE EEEE EEEE EEEE EEEE 16 Transiter a call 1O SOMMC ONG CISC serisi epn E E EEE EE 16 Consult someone before transferring a call aaaac cece ees 16 Transfer a call to a parking lot 17 Transfer a call to a mobile phone cece cnet 18 Join a Meeting from the Calendar 0 0 00c cece ccc cette 18 JOM Te CUNO cna E RE E E amiss eucsenns EE E RE 18 Access Phone Settings and Help 0 000 19 Acc ss the Settings MENU niccm em anananretanrsdnnnus nE EN ESKE EEE EAEEREN 20 Access all Help topics about the software on the phone 5 20 Access Help for a specific sereen eerren 20 HP 4120 Phone User Guide Welcome to the new world of Microsoft Lync 2010 Phone Edition communications software With Lync 2010 Phone Edition you have voice communication capabilities that are not available with your traditional desk phone You can view call logs join meetings and make Voice over Internet Protocol VoIP calls In short you can do everything that you can do today with your regular phone and more The HP 4120 desk phone is designed to be used by information workers For more information on the
9. elect Add Others Transfer to Parking Lot Transfer Directly To Transfer To Transfer to Mobile Phone Close 2 To add a participant enter a phone number or select a contact and then press Add To add more participants repeat this step 15 HP 4120 Phone User Guide Transfer a Call Transfer a Call You can transfer calls directly to someone else to a parking lot or to your mobile phone If you are not sure where to transfer a call you can also consult someone before transferring a call Transfer a call to someone else 1 From the In Call screen press Menu and then select Transfer Directly To In Call 2A Enter a phone number or select a contact and then press Call Consult someone before transferring a call 1 From the In Call screen press Menu and then select Consult then Transfer To In Call a oe S a Add Others p lt ranster to Parking Lot Transfer Directly T Tiesieirs sr m oe ee Dine ranster to Mobile Phone Close 2 Enter a number or select a contact then press Consult 9 Once the contact accepts press Transfer 16 HP 4120 IP Phone User Guide Transfer a Call Transfer a call to a parking lot Note If your system is set up for it you can park a call This places the call on hold so that another party can retrieve it 1 From the In Call screen press Menu and then select Transfer to Parking Lot The call is placed on hold
10. ne User Guide Change Your Voice Mail Greeting Zi Select the Voice Mail icon from your phone s home screen The Voice Mail screen displays the sender s phone number if available and the time of the call For contacts listed in your personal contacts or corporate directory the name and contact card of the sender is also displayed Anonymous callers are listed as Anonymous Caller Menu Use the up and down arrow keys on the keypad to select a message and then press Play Change Your Voice Mail Greeting To change your voice mail greeting l Zi 12 Select the Voice Mail icon from your phone s home screen Press Call Voice Mail Note If you have messages waiting in your voice mailbox you must press Menu to get the Call Voice Mail option When prompted say Personal Options Press 2 and follow the prompts HP 4120 IP Phone User Guide Manage Multiple Calls Manage Multiple Calls When you are in a call you will see several call controls that you can use to manage multiple calls Place a call on hold From the In Call screen press Hold Connected Michele Martin SENIOR TECHNICAL WRITER Menu Answer a second call When you are in an active call from the Incoming call screen press Answer Your active call is placed on hold and your second call is answered Incoming call 1 14 PM Connected 0 01 42 j Michele Martin SENIOR TECHNICAL WRITER Menu To V
11. oday Lync me ji Sa Paul Koch i Available J Building 30 East Wing d EAN ae a to a 33 Find a contact or dial a number D II Il 4 Oo Group Status Relationship 4 Frequent Contacts r Diane Forsyth Available kz Call 31 East Wing Redmond I2 Holly Holt Offline Can t wait until my vacation starts tw Matt Cavallari Available E Financial modeling is the best HP 4120 IP Phone User Guide View Contact Card View Contact Card A contact card provides details about a contact s availability and presence Depending on the access level that a contact grants you you can see the contact s phone numbers schedule information the phone number of the most recent call and a personal note if the contact has created one 1 From your phone s home screen select the Contacts icon Menu Redial 2 From the Contact Groups screen select the group your contact is in Then select a contact name and press Open Contact Groups 3 01 PM Contacts My Team Frequent Contacts e eE My Tez Ken Circeo Other Contacts E Michele Martin Personal Peter Krebs Er rt Sales Team _ Sean Bentley Menu Open Menu HP 4120 Phone User Guide Receive a Call 3 When you finish viewing the contact card press Close Contact Cara Diane Forsyth Available TECHNICAL WRITER Last 425 555 0125 Diane Forsyth 425 555 0124 Receive a Call In addition to answering a received
12. oice Mail 13 HP 4120 Phone User Guide Manage Multiple Calls Switch between calls When you have an active call and one or more calls on hold or if you just have several calls on hold you will see them listed on the screen To navigate through the calls 1 Use the up and down arrow Keys to make your selection vie Press Resume If you do not see the list of calls on your screen you may have pressed the Home key on the keypad and are no longer in the In Call screen In this case l Select the Active Call icon d From the In Call screen use the up and down arrow keys to make your selection 3 Press Resume On Hold 0 00 25 W Michele Martin SA A SENIOR TECHNICAL WRITER Menu Resume Make a new call and put the active call on hold 1 From the In Call screen press Menu and then select New Call Your active call is put on hold Add Others Transfer to Mobile Phone r gme Close Roster E E oe ae MOERS VIUTE AUCIENnCce Enable Announcements 14 HP 4120 IP Phone User Guide Escalate a Call to a Conference Call 2 Enter a phone number or select a contact and then press Call End a call From the In Call screen press End Connected O 01 15 1 Michele Martin A SENIOR TECHNICAL WRITER Menu Escalate a Call to a Conference Call You can start a conference call during a phone call and add more participants 1 From the In Call screen press Menu and then s
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