Home

Lexmark C500n

1. 11 Close the rear door 12 Turn the printer on When the printer returns to Ready reset the fuser count See Ordering a fuser for information on resetting the fuser count Replacing the fuser 46 Maintenance Replacing the waste toner bottle When Replace WT Pack appears on the operator panel you need to replace the waste toner bottle soon Make sure you have ordered one For more information see Ordering a waste toner bottle Unpack the box It contains a new waste toner bottle a bottle cap and a plastic bag Remove any packaging material or tape from the items 1 Pull the front door release latch forward and gently lower the front door Replacing the waste toner bottle 47 Maintenance 3 Plug the hole of the used waste toner bottle with the bottle cap 4 Wrap the used waste toner bottle in the plastic bag and dispose of the bag properly 5 Grasp the handle on the new waste toner bottle and align it with its opening 6 Push it straight in 7 Close the front door Replacing the waste toner bottle 48 Maintenance Replacing the photodeveloper cartridge When Replace Belt CG appears on the operator panel you need to replace the photodeveloper cartridge immediately For more information see Orderi
2. The Select button is used to initiate an action on a selection Press Select to select a menu item or to submit a configuration item V Understanding the printer operator panel 5 Overview Function Display panel Trayl Letter Ready ERROR The display panel shows messages describing the current state of the printer and indicating possible printer problems you must resolve The top line of the display is the header line Error light Trayl Letter Set K Toner CG ERROR The error light appears whenever a service message occurs For more information see the Menus and Messages Guide Understanding the printer operator panel 6 O Installing and removing options Y o You can customize your printer by adding optional input devices You can also use these instructions to help you locate an option for removal Install the printer and any options you have purchased in the following order CAUTION If you are installing options after setting up the printer turn the printer off and unplug the power cord before continuing e Optional 530 sheet drawer e Printer Installing and removing options 7 Installing and removing options Installing a 530 sheet drawer Once you have selected a location and positioned an optional drawer you are ready to position the printer Lift the printer by the recessed handholds on both sides and place it on the optional drawer CAUTION The printe
3. White or colored line Either the toner cartridges the fuser or the photodeveloper cartridge are defective or toner has accumulated in front of the printhead Replace the color toner cartridge causing the line If you still have the problem replace the fuser and the photodeveloper cartridge Clean any spilled toner you see in the printer housing near the printhead using a soft clean lint free cloth See Cleaning the printhead lens on page 52 Solving print quality problems 67 Troubleshooting Symptom Streaked horizontal lines Cause The toner cartridges may be defective empty or worn The fuser may be defective or worn Solution Replace the toner cartridges or fuser as needed Streaked vertical lines DE DE A CIPE Toner is smeared before fusing to the paper The toner cartridges are defective If paper is stiff try feeding from another tray Replace the color toner cartridge causing the streaks Print irregularities Paper has absorbed moisture due to high humidity You are using paper that does not meet the printer specifications The fuser is worn or defective The toner cartridges may be empty Load paper from a fresh package in the tray Avoid textured paper with rough finishes Make sure the printer Media Type setting matches the type of paper you are using Replace the fuser Replace the needed toner cartridge Print too
4. Ghost images The photodeveloper cartridge is not functioning properly Make sure the Media Type setting in the driver is correct for the paper or specialty media you are using Replace the photodeveloper cartridge Call for service Clipped images Some of the print is cut off on the sides top or bottom of the paper Guides in the selected tray are set for a different size paper than what is loaded in the tray Move the guides in the tray to the proper positions for the size loaded Solving print quality problems 69 Troubleshooting Symptom Cause Solution Incorrect margins Guides in the selected tray are set Move the guides in the tray to the proper positions for a different size paper than for the size loaded what is loaded in the tray Skewed print Guides in the selected tray are not Move the guides in the tray to the proper positions in the correct position for the for the size loaded Print is inappropriately paper size loaded in the tray slanted Blank pages The toner cartridges are defective Replace the toner cartridges or empty Solid color pages The toner cartridges are defective Replace the toner cartridges Your printer requires servicing Call for service Solving color quality problems This section helps answer some basic color related questions Frequently asked questions FAQ about color printing What is RGB color Red gre
5. Identifying media sources and specifications 29 Media specifications Media capacities Legend Y supported Xx unsupported Standard tray Optional tray Optional 250 sheet letter size tray 250 sheet legal size tray 530 sheet drawer Media type Tray 1 Tray 1 Tray 2 Paper 250 sheets 250 sheets 530 sheets Card stock 30 sheets 30 sheets Labels 80 80 x Transparencies 50 50 x Envelopes 10 of Com 10 10 of Com 10 x Based on 20 lb paper 30 sheets of 90 Ib card stock or 25 sheets of 110 Ib card stock Using the output bin The output bin holds up to 250 sheets of 20 Ib paper and is located on top of the printer The output bin collates print jobs facedown The output bin supports all media listed in Media sizes and support Loading the trays Your printer has three trays to select from the standard tray tray 1 also known as the 250 sheet tray or 250 sheet letter size tray the optional 250 sheet legal size tray tray 1 or an optional 530 sheet tray tray 2 which is part of the 530 sheet drawer and fits into the support unit Load the paper or specialty media you use for the majority of your print jobs in tray 1 Proper media loading helps prevent jams and helps make your printing trouble free Note You use either the standard tray or the optional 250 sheet legal size tray in the printer Only one tray may be used at a time Either tray is considered tray 1 Do
6. Do not use coated papers Do not forget to change the Paper Size setting when you use a source that does not support auto size sensing Do not remove trays while a job is printing or Busy appears on the operator panel Make sure the Media Type settings in the driver are correct Make sure the paper is properly loaded in the source Flex paper back and forth Do not fold or crease the paper Straighten the edges on a level surface Storing paper Use the following guidelines to avoid paper feeding problems and uneven print quality Storing paper 20 Media specifications e Store paper in an environment where the temperature is approximately 21 C 70 F and the relative humidity is 40 e Store cartons of paper on a pallet or shelf rather than directly on the floor e Ifyou store individual packages of paper out of the original carton make sure they rest on a flat surface so the edges do not buckle or curl e Do not place anything on top of paper packages Store paper in its original wrapper until you load it into the printer Selecting preprinted forms and letterhead Use the following guidelines when selecting preprinted forms and letterhead paper for the printer e Use grain long papers for best results Use only forms and letterhead printed using an offset lithographic or engraved printing process e Avoid papers with rough or heavily textured surfaces Use papers printed with heat resistant inks designed for use i
7. When you send a job to print the printer icon for your selected printer appears on the desktop 1 Double click the printer icon on your desktop A list of print jobs appears in the printer window Choose the print job you want to cancel Click the trash can icon Canceling a job from a Macintosh computer running Mac OS X 1 Open Applications gt Utilities and then double click Print Center or Printer Setup Note Canceling a print job can also be done by clicking the printer setup utility in the dock 2 Double click the printer you are printing to 3 In the printer window choose the print job you want to cancel Canceling a print job 16 Printing 4 Press Delete Printing the status page The status page shows parts life and printing information You can use this page to determine the status of your supplies 1 Make sure the printer is on and the Ready message appears 2 Press 4 8 3 Press gt until you see Test Menu and then press V 4 Press gt until you see StatusPage and then press V i The message Please Wait appears for a second and then the message StatusPage blinks while the page prints Once the page prints press 4 8 to return to Ready Printing the status page 17 O Media specifications uO Media is paper card stock transparencies labels and envelopes The last four are sometimes referred to as specialty media The printer provides high quality printing on a variety of media A number of things m
8. 53 Maintenance 13 Close the front door 14 Turn the printer on Cleaning the printhead lens 54 Clearing jams Sn Hints for avoiding jams The following hints can help you avoid jams e Use only recommended paper or specialty media referred to as media See Media guidelines for more information See the Card Stock amp Label Guide available on the Lexmark Web site at www lexmark com publications for more information about which media will provide optimum results for your printing environment e f you need detailed information before purchasing large quantities of customized media see the Card Stock 8 Label Guide See Loading the trays to load media properly e Do not overload the media sources Make sure the stack height does not exceed the maximum height indicated by the load line labels in the sources e Do not load wrinkled creased damp or curled media e Flex fan and straighten media before you load it Do not use media that you have cut or trimmed yourself e Do not mix media sizes weights or types in the same media source e Use only recommended paper For more information see Unacceptable paper Make sure the recommended print side is faceup when loading all trays for simplex single sided printing e Keep media stored in an acceptable environment For more information see Storing media e Do not remove trays during a print job e Push all trays in firmly after loading them Mak
9. Bucks SL7 3RQ Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you To obtain additional copies of publications related to this product visit the Lexmark Web site at www lexmark com References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility 2006 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense Trademarks Optralmage is a trademark of Lexmark International Inc PCL is a registered trademark of the Hewlett Packard Company PCL is Hewlett Packard Company s designation of a set of printer commands language and functions included in its printer products This printer is intended to be co
10. are using the printer you may want to designate a key operator to do the setup and maintenance of your printer Refer printing problems and maintenance tasks to this key operator In the U S contact Lexmark at 1 800 539 6275 for information about Lexmark Authorized Supplies Dealers in your area In other countries or regions visit the Lexmark Web site at www lexmark com or contact the place where you bought your printer Determining the status of supplies To determine the status of all of the consumables installed in your printer print the status page For more information see Printing the status page for detailed instructions Look for Parts Life Information on the page the amount of life remaining for each of the items is indicated Ordering supplies and maintenance items To order supplies in the U S contact Lexmark at 1 800 539 6275 for information about Lexmark Authorized Supplies Dealers in your area In other countries or regions visit the Lexmark Web site at www lexmark com or contact the place where you bought your printer Replacing maintenance items as needed helps you maintain top performance optimize print quality and avoid printing problems Ordering toner cartridges When a Check Toner xxxx message appears on the operator panel you should order the appropriate new print cartridge The toner of color x K black Y yellow M magenta or C cyan may be up to four toners KYMC will soon be exhaus
11. cotton bond bond 20 lb bonds Grain short is preferred for papers over 135 g m 28 Ib bond envelopes are limited to 25 cotton content Identifying media sources and specifications 28 Media specifications Media type setting based on media and weight Legend N A Non applicable Media weight Standard tray 250 sheet letter size or optional 250 sheet legal Optional 530 size tray sheet drawer Tray 1 EENAA Print mode Paper Xerographic or 60 74 g m 60 74 g m PLAIN grain long bond paper 16 19 Ib 16 19 Ib Xerographic or 75 120 g m 75 105 g m bond paper 20 32 Ib 20 28 Ib 100 cotton 75 120 g m 75 120 g m 24 32 Ib 24 32 Ib Glossy paper Glossy 120 g m N A MTHICK 32 Ib Card stock Index 163 g m N A THICK1 maximum 90 Ib grain long E Index 164 210 g m N A THICK2 91 110 Ib Transparency Laser printer See N A TRANS Labels Paper 90 163 g m N A LABELS 24 90 Ib Envelopes Sulfite wood 75 90 g m N A ENV1 or ENV2 100 cotton free or up to 20 24 Ib content 100 cotton maximum bonds weight 24 Ib 1 Punched embossed water marked perforated inkjet or plastic coated media should not be used 2 Only an occasional use of paper labels in an office environment is supported 3 4 Use glossy paper Lexmark Part Number 12A5950 for letter size and Lexmark Part Number 12A5951 for A4 size
12. gap between the printer and the optional drawer Note the side cover orientation The side cover is flat on the bottom Installing a 530 sheet drawer 10 Installing and removing options Removing options If the printer location needs to change or the printer and media handling options need to be shipped to a new location all media handling options must be removed from the printer For shipping pack the printer and media handling options securely to avoid damage Removing the printer from the optional 530 sheet drawer 1 Turn the printer off and unplug the printer power cord 2 Disconnect all cables from the back of the printer 3 Starting at the back of the printer with the right side cover gently pull each of the four slots off their matching tabs as you work your way to the front of the printer Removing options 11 Installing and removing options 4 Starting at the back of the printer with the left side cover gently pull each of the four slots off of their matching tabs as you work your way to the front of the printer Removing options 12 Installing and removing options 5 Loosen the right thumbscrew and remove the right bracket Loosen Thumbscrew Bracket 6 Loosen the left thumbscrew and remove the left bracket Loosen Thumbscrew Removing options 13 Installing and removing options 7 Lift
13. in accordance with ISO 7779 and reported in conformance with ISO 9296 1 meter average sound pressure dBA C500n Printing 53 Idling 42 Waste from Electrical and Electronic Equipment WEEE directive g The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union We encourage the recycling of our products If you have further questions about recycling options visit the Lexmark Web site at www lexmark com for your local sales office phone number Notices 76 Notices Laser notices Laser advisory label A laser notice label may be affixed to this printer as shown Invisible laser radiation when open and interlock defeated Avoid exposure to beam ATTENTION Radiation laser invisible si le dispositif est ouvert et non bloque Eviter exposition au rayon VORSICHT Unsichtbare laserstrahlung wenn drucker offen und sperre gel st Nicht dem strahl aussetzen VOORZICHTIG Onzichtbare laserstraling wanneer open en niet vergrendeld Vermijd blootstelling aan straal ATTENZIONE Radiazioni laser invisibili se il dispositivo aperto e non bloccato Evitare l eposizione diretia AVISO Radiaci n l ser invisible si la puerta est abierta y ol dispositivo no est bloqueado Evite exponerse a la radiaci n CUIDADO Radia o laser invisivel quando a tampa aberta Evite exposi o aos raios VARO attaessa ja suojalukitus ohitot
14. light You are using paper that does not meet the printer specifications The toner cartridges are low on toner The toner cartridges are defective or have been installed in more than one printer Load paper from a new package Avoid textured paper with rough finishes Make sure the paper you load in the trays is not damp Replace the toner cartridges Print too dark The toner cartridges are defective Replace the toner cartridges Solving print quality problems 68 Troubleshooting Symptom Transparency print quality is poor Print has inappropriate light or dark spots toner is smeared horizontal or vertical light bands appear or color does not project Cause You are using transparencies that do not meet the printer specifications Solution Use only transparencies recommended by the printer manufacturer Toner specks The toner cartridges are defective The fuser is worn or defective Toner is in the paper path Replace the toner cartridges Replace the fuser Call for service Toner rubs off the paper easily when you handle the sheets The fuser is worn or defective Replace the fuser Gray background The toner cartridges are defective Replace the toner cartridges Uneven print density The toner cartridges and the photodeveloper cartridge are defective Replace the toner cartridges and the photodeveloper cartridge
15. the software application Measurements apply to simplex single sided printing only For the 250 sheet letter size tray standard tray and 148 x 210 mm 5 83 x 8 27 in for the optional 250 sheet legal size tray Identifying media sources and specifications Media specifications Media sizes and support continued a gt S S E E 5 o ht N N D o 3 Legend o T 5 gt D 1 Y supported D2 T Q 3 X unsupported Bs 5 y 3 US cc lt eo OG e ses 28 2 Media size Dimensions ane On O Universal 250 sheet letter tray Y Y x 104 8 x 210 mm to 215 9 x 297 mm 4 125 x 8 27 in to 8 5 x 11 7 in 250 sheet legal tray 104 8 x 210 mm to 215 9 x 355 6 mm 4 125 x 8 27 in to 8 5 x 14 in 9 Envelope 98 4 x 225 4 mm Y Y x 3 875 x 8 9 in Com 10 Envelope 104 8 x 241 3 mm Y Y x 4 12 x 9 5 in DL Envelope 110 x 220 mm Y Y x 4 33 x 8 66 in C5 Envelope 162 x 229 mm Y Y x 6 38 x 9 01 in B5 Envelope 176 x 250 mm Y Y x 6 93 x 9 84 in Other Envelope 104 8 x 210 mm to 215 9 x Y if x 355 6 mm 4 125 x 827 in to 8 5 x 14 in This size setting formats the page or envelope for 215 9 x 297 mm 8 5 x 11 7 in for the 250 sheet letter size tray or 215 9 x 355 6 mm 8 5 x 14 in for the optional 250 sheet legal size tray based on which tray is installed unless the size is specified by the software application Measurements apply to simplex single sided pr
16. 0 sheet tray which is part of the optional 530 sheet drawer Load line Size indicators Loading the trays 33 Media specifications 4 Flex the sheets back and forth to loosen them and then fan them Do not fold or crease the media Straighten the edges on a level surface 5 Load the paper stack with the recommended print side faceup Load the stack toward the rear of the tray as shown If you load letterhead paper place the header at the rear of the tray 6 Insert the tray Loading envelopes in the standard tray The recommended stack height is 10 envelopes however in normal environments as many as 15 envelopes may be loaded In high temperature or humidity environments only seven envelopes should be loaded 1 Pull the standard tray completely out 2 Squeeze the length guide tabs together as shown in step 2 on page 32 Slide the guide to the correct position for the size of envelope you are loading Loading envelopes in the standard tray 34 Media specifications 3 Squeeze the width guide tabs as shown in step 3 on page 32 Slide the width guide to the correct position for the size of envelope you are loading Notice the size indicators on the bottom left of the tray 4 Push the envelope stack aid tabs toward each other They snap into place Note These tabs keep a stack of envelopes in the proper position for feeding Size indicators 5 Flex a stack of envelopes back and forth and then straighten th
17. 64 Chapter 8 Troubleshooting iii do cin 65 Solving basi printer Problems tico a EAE A AE 65 Checking an unresponsive Printer ceni aeieea aoao conan ronca Ea a aaie aai 65 SOlVinGidiSplay PODEMOS olas Solving printing problems a Solving print quality problems Solving color quality problems Frequently asked questions FAQ about color printing cccceeceeeeeeeeeeeeeeeeeeeeeeeneeeeaeeeeeseaeeseaeeeneeeaas 70 Solving option problems cavidad ia ied eines Genet 71 Solving media feed problems pinar ea aS 71 Solving network printing problems concncnccnccnnnconncccnncnnonnnoncc nora nonn crac rn 72 Solving other problems iii a A ati 72 Calling TOFS rvi ESen it tdt is less 72 NOTICE Ga rail AA A A A eas A AAA E eee coeaadvansnencaeee 73 O ie acts cca ecm cc wg a eee eta shew cae en ae wed aa ca ema cauaes 80 Overview Uh Basic model The following illustration shows the basic model and features of the Lexmark C500n printer Operator panel Output bin Standard tray 250 sheet tray Configured model The following illustration shows the 530 sheet drawer option available for the Lexmark C500n For more information see Installing and removing options y Optional 530 sheet drawer Overview 4 Overview Understanding the printer operator panel The display panel is a two line gray scale display that shows text The Go and Sto
18. Configured model diia 4 Understanding the printer operator panel ccoonocccnnnnccononcccnnnnncnananonnnn corno n cnn non nn rn rr rr ren rr rr rre nnr rre 5 Chapter 2 Installing and removing Options ccceeeeeeeeeeeeeeeseeeeeeeeeeeeeesseneeeeeseeeeeeeneenees 7 Installing a 530 sheet Craweh conil torn eiii iia 8 Securing the drawer to the printer 0 0 eeeeceescesseeeeneeceeeeeeeeeeaeeeaeeeeeeeaeeesaesaeessaeseaeesaeeseaeeseeseeeseaeeeaeeees 9 FREMOVING OPtlONS oiie a aa a a ties a tes ii 11 Removing the printer from the optional 530 sheet drawer ooooccoocccononccononanonannonnnrnnnnnnnnn nan nn nornnnnnenanannns 11 Chapter 3 Printing wsicssccccessas iii nia 15 Tips for SUCCESSTUI PANA it A ida dl 15 Tips ON storing Media tia Ai o 15 Avoiding ja MS maparinna a ae a de eee ai cee ceed a na a 15 Sending a job to Prius ae e aa N a Ana e See ats ace 15 Canceling a print jOD meegee Andere dt n a E n din ae hee etch 15 Canceling a job from the printer operator panel 0 eee eececeeceeeeeeeeeeeeeeeeeeeeeseaaeseaeeeaeeetaeeseeeeeeeteaeeeaeenaees 16 Canceling a job from a computer running WINdOWS ceeceeeeeeeeeeeneeeeeeeeeeeeaeeseneeeaeecaeeseeteaeeteaeeeaeetaees 16 Canceling a job from a Macintosh computer oonccncccnnncnnnccnnninoccnnnnccnn na nnnc corno rn 16 Printing the status Page re a a a a T a aE eA aa aa e aD E E eae aE EER EE iei e 17 Chapter 4 Media specifications ccccssseeeeeeeeseeeseeeeeeseeeessene
19. LEXMARK C500n 5023 xxx User s Guide March 2006 www lexmark com Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries O 2006 Lexmark International Inc All rights reserved 740 West New Circle Road Lexington Kentucky 40550 Edition March 2006 5023 xxx The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments about this publication may be addressed to Lexmark International Inc Department F95 032 2 740 West New Circle Road Lexington Kentucky 40550 U S A In the United Kingdom and Eire send to Lexmark International Ltd Marketing and Services Department Westhorpe House Westhorpe Marlow
20. R menu settings no effect 66 media feed frequent jams 71 Paper Jam message remains after clearing jam 71 network printing incorrect characters printed 72 job did not print 72 options 530 sheet drawer 71 operating incorrectly 71 stops working 71 other access to updated printer driver 72 access to updated utilities 72 cannot find printer escape codes 72 print quality 67 blank pages 70 clipped images 69 color misregistration 67 ghost images 69 gray background 69 incorrect margins 70 poor transparency quality 69 print irregularities 68 print too dark 68 print too light 68 repeating defects 67 skewed print 70 solid color pages 70 streaked lines 68 streaked vertical lines 68 toner rubs off paper easily 69 toner specks 69 uneven print density 69 white or colored lines 67 printing 66 job didn t print 66 print time seems long 66 unexpected page breaks 66 unresponsive printer 65 recycling products 52 used supplies 43 removing options 11 printer from optional 530 sheet drawer 11 replacing fuser 44 photodeveloper cartridge 49 toner cartridges 41 waste toner bottle 47 restoring factory default settings 63 81 Index S ghost images 69 gray background 69 incorrect margins 70 poor transparency quality 69 print irregularities 68 print too dark 68 print too light 68 repeating defects 67 safety information 2 serial number 72 settings restoring factory 63 status
21. SS FOR A PARTICULAR PURPOSE AND SATISFACTORY QUALITY ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES EXPRESS OR IMPLIED WILL APPLY AFTER THIS PERIOD ALL INFORMATION SPECIFICATIONS PRICES AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE Limitation of liability Your sole remedy under this limited warranty is set forth in this document For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this limited warranty you may recover actual damages up to the limit set forth in the following paragraph Lexmark s liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable IN NO EVENT WILL LEXMARK BE LIABLE FOR ANY LOST PROFITS LOST SAVINGS INCIDENTAL DAMAGE OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES This is true even if you advise Lexmark or a Remarketer of the possibility of such damages Lexmark is not liable for any claim by you based on a third party claim This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark Lexmark s and its Suppliers and Remarketers limitations of remedies are not cumulative Such Suppliers and Remar
22. Verify that the correct printer is selected in the dialog box 4 Modify the printer settings as appropriate such as the pages you want to print or the number of copies Note Click Properties or Setup to adjust printer settings not available from the first screen and click OK 5 Click OK or Print to send the job to the selected printer Canceling a print job There are several methods for canceling a print job Printing 15 Printing Canceling a job from the printer operator panel If the job you want to cancel is printing 1 Press 4 2 to take the printer offline 2 Press X to cancel the print job Canceling a job from a computer running Windows Canceling a job from the taskbar When you send a job to print a small printer icon appears in the right corner of the taskbar 1 Double click the printer icon A list of print jobs appears in the printer window 2 Select the job you want to cancel 3 Press the Delete key on the keyboard Canceling a job from the desktop 1 Minimize all programs to reveal the desktop 2 Double click the My Computer icon 3 Double click the Printers icon A list of available printers appears 4 Double click the printer you selected when you sent the job A list of print jobs appears in the printer window 5 Select the job you want to cancel 6 Press the Delete key on the keyboard Canceling a job from a Macintosh computer Canceling a job from a Macintosh computer running Mac OS 9 x
23. acking material Do not print within 1 mm 0 04 in of the die cut Use full label sheets Partial sheets may cause labels to peel off during printing resulting in a jam Partial sheets also contaminate your printer and your cartridge with adhesive and could void your printer and cartridge warranties Use labels that can withstand temperatures of 170 C 338 F without sealing excessive curling wrinkling or releasing hazardous emissions Do not print within 1 mm 0 04 in of the edge of the label of the perforations or between die cuts of the label Do not use label sheets that have adhesive to the edge of the sheet We recommend zone coating of the adhesive at least 1 mm 0 04 in away from edges Adhesive material contaminates your printer and could void your warranty If zone coating of the adhesive is not possible a 3 mm 0 125 in strip should be removed on the leading and driver edge and a non oozing adhesive should be used Remove a 3 mm 0 125 in strip from the leading edge to prevent labels from peeling inside the printer Portrait orientation is preferred especially when printing bar codes Do not use labels that have exposed adhesive For detailed information on label printing characteristics and design see the Card Stock amp Label Guide available on the Lexmark Web site at www lexmark com publications Storing paper 24 Media specifications Card stock Card stock is single ply and has a large a
24. al outlet is not turned off by any switch or breaker e Other electrical equipment plugged into the outlet is working e You try turning the printer off then wait for about 10 seconds and turn the printer on This often fixes the problem e Your printer driver settings are correct Note If an error message appears see the Menus and Messages Guide on the Software and Documentation CD Troubleshooting 65 Troubleshooting Solving display problems Symptom Operator panel is blank Cause The printer self test failed Action Turn the printer off wait about 10 seconds and turn the printer on Warming Up appears on the operator panel When the test is completed Ready is displayed If the messages do not appear turn the printer off and contact the Lexmark Customer Support Center at 1 859 232 3000 or http support lexmark com Menu settings changed from the operator panel have no effect Settings in the software application the printer driver or the printer utilities are overriding the settings made from the operator panel Change the menu settings from the printer driver the printer utilities or the software application instead of the operator panel Disable the settings in the printer driver the printer utilities or the software application so you can change settings from the operator panel Solving printing problems Symptom Jobs do not print Cause The printer is not
25. alers 38 loading standard tray envelopes 34 letterhead 34 trays optional 530 sheet tray 30 standard tray 30 M Macintosh 16 maintaining the printer 38 toner cartridges storing 40 media guidelines 18 letterhead 21 letterhead printing 22 letterhead guidelines 21 loading instructions based on source 22 storing 25 40 transparencies guidelines 22 media jams avoiding 15 55 media specifications 80 Index characteristics 18 sizes 26 types 28 weights 28 media support using 37 menu settings page printing 17 menus printing menu settings page 17 model type 72 74 N Navigation buttons 5 O optional 250 sheet legal size tray 30 options verifying installation with menu settings page 17 ordering maintenance items 38 fuser 39 photodeveloper cartridge 39 waste toner bottle 39 supplies 38 toner cartridges 38 output bin media support 37 overview printer 4 P panel display 6 paper letterhead 21 preprinted forms 21 recommended types 18 unacceptable 20 paper jams media path 56 photodeveloper cartridge replacing 49 Power Saver adjusting 63 64 preprinted forms 21 print job canceling from a Macintosh computer 16 from printer operator panel 16 from the desktop 16 from the taskbar 16 printer model type 72 overview 4 basic model 4 configured models 4 serial number 72 printhead lens cleaning 52 printing status page 17 problems basic 65 calling for service 72 display 66
26. as timed out Set Print Timeout to a higher value from the Config Menu For more information see the Menus and Messages Guide on the Software and Documentation CD Solving display problems 66 Troubleshooting Solving print quality problems You can solve many print quality problems by replacing a supply or maintenance item that has reached the end of its intended life Check the operator panel for a message about a printer consumable See Determining the status of supplies for information about other ways to identify consumables that need to be replaced Use the following table to find solutions to print quality problems Symptom Repeating defects BS Cause Either the toner cartridges the photodeveloper cartridge or the fuser are defective Solution Marks occur repeatedly only in one color and multiple times on a page Replace the item if the defects occur every 35 mm 1 38 in for the toner cartridges Marks occur down the page repeatedly in all colors Replace the item if the defects occur every e 35 mm 1 38 in or 95 mm 3 74 in for the photodeveloper cartridge e 95 mm 3 74 in or 128 mm 5 04 in for the fuser Color misregistration Color has shifted outside of the appropriate area top to bottom or left to right or has been superimposed over another color area Turn the printer off Remove and reinstall the photodeveloper cartridge Turn the printer on
27. cifications Unacceptable paper The following papers are not recommended for use with the printer Chemically treated papers used to make copies without carbon paper also known as carbonless papers carbonless copy paper CCP or no carbon required NCR paper Preprinted papers with chemicals that may contaminate the printer Preprinted papers that can be affected by the temperature in the printer fuser Preprinted papers that require a registration the precise print location on the page greater than 0 09 in such as optical character recognition OCR forms In some cases you can adjust registration with your software application to successfully print on these forms Coated papers erasable bond synthetic papers thermal papers Rough edged rough or heavily textured surface papers or curled papers Recycled papers containing more than 25 post consumer waste that do not meet DIN 19 309 Recycled paper having a weight less than 60 g m 16 Ib Multiple part forms or documents Selecting paper Proper paper loading helps prevent jams and ensures trouble free printing To help avoid jams or poor print quality Always use new undamaged paper Before loading paper know the recommended print side of the paper you are using This information is usually indicated on the paper package Do not use paper that you have cut or trimmed yourself Do not mix media sizes weights or types in the same source mixing results in jams
28. damage your product hardware or software Static sensitivity notice This symbol identifies static sensitive parts Do not touch in the areas near these symbols without first touching the metal frame of the printer Notices 73 Notices Electronic emission notices Note To assure compliance with FCC and other regulations on electromagnetic interference for a Class B computing device the LAN Connection Cable provided with the printer must be used if a LAN connection is installed Failure to use this LAN Connection Cable may result in a violation of FCC or other electromagnetic emission regulations Federal Communications Commission FCC compliance information statement The Lexmark C500n printer base and network printer Type 5023 110 has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The FCC Class B limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interferenc
29. e edges on a level surface Press down the corners to flatten them vg Q Loading envelopes in the standard tray 35 Media specifications 6 Load envelopes flap side down with the stamp area and flap on the left The end of the envelope with the stamp area enters the printer first Warning Never use envelopes with stamps clasps snaps windows coated linings or self stick adhesives These envelopes may severely damage the printer The stamp is shown in the illustration only for placement 7 Insert the standard tray Loading envelopes in the standard tray 36 Media specifications Using the media support in the output bin Use the media support so a stack of media does not skew in the output bin To use the media support 1 Grasp the edges of the media support at the indentations in the output bin 2 Liftthe media support 3 Lower the media support into place so that it is now at an angle The media support is inclined so your stacked media now remains in a neater stack in the output bin Note Do not leave the media support inclined if you are printing transparencies Using the media support in the output bin 37 O Maintenance U S The following sections deal with topics for a network administrator in charge of the printer Maintaining your printer Periodically you need to complete certain tasks to maintain optimum print quality These tasks are covered in this chapter If several people
30. e printer specifications Solution Use recommended media See the Card Stock amp Label Guide available on our Lexmark Web site at www lexmark com for detailed specifications See Clearing jams for more information See Hints for avoiding jams for information that can help prevent jams from occurring You have loaded too much paper or too many envelopes Make sure the stack of paper you load does not exceed the maximum stack height indicated by the load line on the tray Guides in the selected tray are not set to the appropriate position for the size paper loaded Move the guides in the tray to the correct position See Loading the trays for detailed instructions The paper has absorbed moisture due to high humidity Load paper from a fresh package Store paper in its original wrapper until you load it See Storing media for more information The fuser may be damaged Replace the fuser See Replacing the fuser The JAM x message remains after you remove the jammed media You have not cleared the entire media path or you did not open the door specified by the message to check for jams in this area Clear media from the entire path open the door indicated by the operator panel message clear the jam and close the door The printer resumes printing See Identifying the media path for more information Solving option problems 71 Troubleshooting Solving networ
31. e sure the guides in the trays are properly positioned for the size of media you have loaded Make sure the guides are not placed too tightly against the stack of media Make sure all cables that connect to the printer are correctly attached Clearing jams 55 Clearing jams Identifying the media path The following illustration shows the path that media travels through the printer The path varies depending on the input source tray 1 or tray 2 Identifying the media path 56 Clearing jams Accessing jam areas Open doors and covers and remove trays to access jam areas The illustration shows the location of sources and possible jam areas Rear door Standard tray Tray 1 530 sheet tray a Tray 2 A Use the following table to locate instructions for a particular jam however to resolve any message you must clear all media from the media path Jam message Go to page JAM A Tray Rear tray 1 58 JAM A Tray Rear tray 2 59 JAM B Rear 60 JAM C Rear 62 Identifying the media path 57 Clearing jams JAM A Tray Rear tray 1 A JAM A Tray Rear message indicates the media is jammed in either tray 1 or tray 2 The affected tray is indicated by the Tray x message Tray x could be the 250 sheet letter size tray or the optional 250 sheet legal size tray Tray 1 or the optional 530 sheet tray Tray 2 1 Pull the tray out Remove the tray com
32. e will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult your point of purchase or service representative for additional suggestions The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate this equipment Note To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device use a properly shielded and grounded cable such as Lexmark part number 1329605 for parallel attach or 12A2405 for USB attach Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations Any questions regarding this compliance information statement should be directed to Director of Lexmark Technology amp Services Lexmark International Inc 740 West New Circle Road Lexington KY 40550 859 232 3000 Industry Canada compliance s
33. eeeeeeeeesseseeneeeeseeeeeeeesnones 18 Media guidelines i2 se A A A a 18 Papen tarada incl dd E E cya verdes cette 18 Storing paper ii dei 20 Transparencia ti ee Sect teers tee 22 Envelopes miosan o Ay A ee 22 Labels ori we eee GH Ries i Bechet Seed ia 24 CASO ia A in rea de eet 25 SONG MED are cs cdss a nl lidia dd 25 Identifying media sources and SPECIFICATIONS ooo oconnccnnnnoconnnncnnoncccnnornnn raro cnn nrnnn nano rr rre 25 Using the Output Din aa li a sa 30 Loading the trays a a ra a a a aa a aa e a E a a lezectescadist sis a A 30 Loading envelopes in the standard tray oooocconncccnnoncccnononcnnnrnnnnnrnnnnnn cnn nn r rra ren rre r rra nn nr rar n nn nn a nenes 34 Using the media support in the output bin coonccnnnnccononaccnnnancnnnonnnnonnnn nano nnn nono rn nro nana r rr rn n rre rar rr rre ner nnr rre 37 Chapter 5 Maintenance ssnsnnnnnsnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nannaa annann 38 Maintaining your printe voii a a di eines Pe de a 38 Determining the status Of SupplleS iii sa 38 Ordering supplies and maintenance items omocnccincnnnnccnccnnnncnonnnannnn nr nnn carac 38 Ordering toner Cartridges tocata alla il anaes 38 Contents Ordering atusen sc is 39 Ordering a waste toner DOttle oo ee eee aceia ia E i ani ea a ea ie aa eiai eaii aa 39 Ordering a photodeveloper cartridge oo eeceeeceeeeeceeeeeeeeeeeeseaeeeeeeeseeeeaeeeeaeeesaeseaeseaeestaeeseeeseeeseaeeeeeenae
34. en and blue light can be added together in various amounts to produce a large range of colors observed in nature For example red and green light can be combined to create yellow light Televisions and computer monitors create colors in this manner RGB color is a method of describing colors by indicating the amount of red green and blue light needed to reproduce a particular color What is CMYK color Cyan magenta yellow and black inks or toners can be printed in various amounts to produce a large range of colors observed in nature For example cyan and yellow can be combined to create green Printing presses inkjet printers and color laser printers create colors in this manner CMYK color is a method of describing colors by indicating the amount of cyan magenta yellow and black needed to reproduce a particular color How is color specified in a document to be printed Software applications typically specify document color using RGB or CMYK color combinations Additionally they commonly let users modify the color of each object in a document Since the procedures to modify colors vary depending on the application see the software application Help section for instruction How does the printer know what color to print When a user prints a document information describing the type and color of each object in the document is sent to the printer The color information is passed through color conversion tables that translate the color int
35. es 39 Maintaining your printer for long term storage oocconocccnnnocacanancnonannnnnnnnonononnnnnn o nn nono conan cenar rre r arca rn rre enn rra 40 Storing Supplies sinen ae aere eae a een eee 40 Storing Media Armissan a a eed ia 40 Storing the toner ca GES r a a a aa T aaa a eaae aa E E Eaa aa A e ae apai Aaa araire Eaa 40 Replacing the toner cartridges ssion ri o a E a A e e NE 41 Replacing the TUS ii T E E iraie 44 Replacing the waste toner bottle 00 2 sce ceceesseceeeeeeeeeceeeeeeeeeseeeecaeeeeeseaeeeeseeeecageeseaseeseeeeeseeseeseseaeneneeeesnseeess 47 Replacing the photodeveloper cartridge oocooccccnonccononccnnonanonanonnn nono nonnrn nr nana nnnrnn nn nr 49 Recycling Lexmark products crisis ohn eh ae eine AR AA es 52 Cl aningithe printhead Ons sisira iia la noe evecare atthe 52 Chapter 6 Clearing jams in een teesacdecdses 55 FUINtS TOr AVOIGIING AMS ini agbh bias ha Sica daca s Hate esassdstageepusebeadeasipesdasaeechestdnieseeschanhazee 55 Identifying the Media path iio radar 56 ACCESSING JAIN ALC AS ua ribera 57 Chapter 7 Administration cauca hate Sec teva sheds cat uec bts Nnnna nanan na RERNA Nanana 63 Memory requirements ummm 63 Restoring factory default SettingS ce ceceseeceeeeeceeeseneeeneeneeeseee e e e aa ar ea ai a e 63 Adjusting power Saver nisani a iaa 63 Disabling and enabling power saver ccesceceeseececeseeeeeseeeeeeeneeeeneeeeeeceneneeceenensesaeaeneneneseeseeseesenenseeneeeeanes
36. est Lexmark authorized servicer in your area contact Lexmark on the World Wide Web at http support lexmark com Remote technical support is provided for this product throughout its warranty period For products no longer covered by a Lexmark warranty technical support may not be available or only be available for a fee Extent of limited warranty Lexmark does not warrant uninterrupted or error free operation of any product or the durability or longevity of prints produced by any product Warranty service does not include repair of failures caused by e Modification or unauthorized attachments e Accidents misuse abuse or use inconsistent with Lexmark user s guides manuals instructions or guidance Unsuitable physical or operating environment Maintenance by anyone other than Lexmark or a Lexmark authorized servicer e Operation of a product beyond the limit of its duty cycle Use of printing media outside of Lexmark specifications e Refurbishment repair refilling or remanufacture by a third party of products supplies or parts e Products supplies parts materials such as toners and inks software or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THIS PRODUCT AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY FITNE
37. field points however smoothness between 150 and 250 Sheffield points produces the best print quality Moisture content The amount of moisture in the paper affects both print quality and the ability of the printer to feed the paper properly Leave the paper in its original wrapper until it is time to use it This limits the exposure of the paper to moisture changes that can degrade its performance Condition paper while it is still in the original wrapper To condition it store it in the same environment as the printer for 24 to 48 hours before printing to let the paper stabilize in the new conditions Extend the time several days if the storage or transportation environment is very different from the printer environment Thick paper may also require a longer conditioning period because of the mass of material Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper Grain is either grain long running the length of the paper or grain short running the width of the paper For 60 to 90 g m 16 to 24 Ib bond paper grain long fibers are recommended Fiber content Most high quality xerographic paper is made from 100 chemically pulped wood This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality Paper containing fibers such as cotton possesses characteristics that can result in degraded paper handling Media guidelines 19 Media spe
38. inting only For the 250 sheet letter size tray standard tray and 148 x 210 mm 5 83 x 8 27 in for the optional 250 sheet legal size tray Identifying media sources and specifications 27 Media specifications Media support for models and sources Legend Y supported Xx unsupported Media Paper Standard tray 250 sheet letter size tray Tray 1 Optional tray Tray 1 250 sheet legal size tray Optional 530 sheet drawer UE Card stock Transparencies Paper labels Envelopes Glossy paper SISISISIS SISISINIS KR RM x Xx x Media types and weights Legend Y supported x unsupported Media Media weight Standard tray 250 sheet letter size tray Tray 1 Optional tray 250 sheet legal size tray Tray 1 Optional 530 sheet drawer Tray 2 Paper Xerographic or 60 to 90 g m grain 60 to 90 g m grain 60 to 90 g m grain business paper long long long 16 to 24 Ib bond 16 to 24 Ib bond 16 to 24 Ib bond Card stock maximum Index Bristol 90 to 210 g m 90 to 210 g m x grain long 24 to 55 Ib 24 to 55 Ib Transparencies Laser printer 138 to 146 g m 138 to 146 g m x 37 to 39 Ib bond 37 to 39 lb bond Labels Paper 180 g m 180 g m x 48 Ib bond 48 Ib bond Envelopes Sulfite wood 75 to 90 g m 75 to 90 g m x 100 cotton content free or up to 20 to 24 Ib 20 to 24 lb maximum weight 100
39. ith the printer Damage caused to the printer by use of third party supplies is not covered under your Lexmark printer warranty Replacing the toner cartridges 43 Maintenance Replacing the fuser When Replace Fuser appears on the operator panel you must replace the fuser immediately For more information see Ordering a fuser CAUTION The fuser and the inside of the printer near the fuser may be hot Wait for it to cool before replacing the fuser 1 Turn the printer off 2 Push the rear door release latch 3 Gently lower the rear door Replacing the fuser 44 Maintenance 4 Turn the two green fuser release levers as shown E Nt pyran El w O E A 27 Ns 5 Grasp the used fuser by the handles and lift it straight up Dispose of the used fuser Handle Handle 7 6 Unpack the new fuser Remove any packaging material or tape 7 Grasp the new fuser by the handles and align it with its opening 8 Gently lower it into place Replacing the fuser 45 Maintenance 9 Turn the two green levers as shown to lock the new fuser into place e e iP F E FANN it lt 10 Push the other two green release levers down
40. k printing problems Problem Action Job did not print or incorrect characters printed Verify that the Lexmark internal print server or external print server is set up properly and the network cable is connected For more details See the Software and Documentation CD that shipped with your printer Solving other problems Problem Action need to get updated printer drivers or utilities See the drivers CD that came with your printer It contains printer drivers and utilities Visit the Lexmark Web site www lexmark com for the most current printer drivers or utilities cannot find the printer escape codes See the Technical Reference available on the Lexmark Web site at www lexmark com Calling for service When you call for printer service be prepared to describe the problem you are experiencing or the error message on the display You need to know your printer model type and serial number Refer to the label on the right side or the inside of the front door of the printer for this information For service contact the Lexmark support site for customer service at http support lexmark com and report a description of the problem Solving network printing problems 72 Notices Y Cautions and warnings Note A note identifies something that could help you CAUTION A caution identifies something that could cause you harm Warning A warning identifies something that could
41. k with the envelope supplier Adjust the width guide to fit the width of the envelopes Load only one size of envelope at a time in the tray Envelopes may only be loaded in the standard tray Load them with the flap down and the flap to the left of the tray A combination of high humidity over 60 and the high printing temperatures may seal the envelopes Use only envelopes with a flap that covers where the seams come together For examples see below Envelope flap Supported Envelope seam Unsupported Storing paper 23 Media specifications Labels Your printer can print on many labels designed for use with laser printers except for vinyl labels These labels are supplied in letter size A4 size and legal size sheets Label adhesives face sheet printable stock and topcoats must be able to withstand temperatures of 170 C 338 F and pressure of 25 pounds per square inch psi Try a sample of any labels you are considering using with the printer before purchasing a large quantity For detailed information on label printing characteristics and design see the Card Stock amp Label Guide available on the Lexmark Web site at www lexmark com publications When printing on labels Set the Media Type to Labels Set the Media Type from the printer driver Do not load labels together with paper or transparencies in the same source mixing media can cause feeding problems Do not use label sheets with a slick b
42. keters are intended beneficiaries of this limitation Notices 78 Notices Additional rights Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages so the limitations or exclusions contained above may not apply to you This limited warranty gives you specific legal rights You may also have other rights that vary from state to state Notices 79 amp Index Uh A adjusting Power Saver 63 64 avoiding jams hints 55 avoiding media jams 15 Back button 5 button back 5 stop 5 C canceling print job printer operator panel 16 card stock guidelines 25 characteristics media 18 letterhead 21 cleaning printhead lens 52 clearing jams possible jam areas 56 current menu settings 17 with menu settings page 17 D display panel 6 E electronic emission statement 74 envelopes guidelines 22 escape codes 72 F factory default settings restoring 63 FCC statement 74 fuser replacing 44 G guidelines avoiding jams 15 card stock 25 envelopes 22 labels 24 media 18 printing letterhead 22 Indicator light 5 J jam messages JAM A Tray Rear 58 JAM B Rear 60 JAM C Rear 62 jams avoiding 55 clearing media path 56 hints to avoid 55 L labels guidelines 24 printer maintenance 24 laser notices 77 letterhead 21 guidelines 21 page orientation 22 printing 22 Lexmark Authorized Supplies De
43. large quantities See Loading envelopes in the standard tray for instructions on loading envelopes When printing on envelopes e To achieve the best possible print quality use only high quality envelopes that are designed for use in laser printers e Set the Paper Source Media Type and the correct envelope size from the printer driver For best performance use envelopes made from 90 g m 24 Ib bond paper You can use up to 105 g m 28 lb bond weight for the 250 sheet standard tray or 105 g m 28 lb bond weight for envelopes as long as the cotton content is 25 or less Envelopes with 100 cotton content must not exceed 90 g m 24 Ib bond weight Storing paper 22 Media specifications Use only new undamaged envelopes For best performance and to minimize jams do not use envelopes that Have excessive curl or twist Are stuck together or damaged in any way Contain windows holes perforations cutouts or embossing Use metal clasps string ties or metal folding bars Have an interlocking design Have postage stamps attached Have any exposed adhesive when the flap is in the sealed or closed position Have nicked edges or bent corners Have rough cockle or laid finishes Use envelopes that can withstand temperatures of 170 C 338 F without sealing excessive curling wrinkling or releasing hazardous emissions If you have any doubts about the envelopes you are considering using chec
44. mpatible with the PCL language This means the printer recognizes PCL commands used in various application programs and that the printer emulates the functions corresponding to the commands Details relating to compatibility are included in the Technical Reference All trademarks are the property of their respective owners Safety information e Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible CAUTION Do not set up this product or make any electrical or cabling connections such as the power cord or telephone during a lightning storm e Refer service or repairs other than those described in the operating instructions to a professional service person e This product is designed tested and approved to meet strict global safety standards with the use of specific Lexmark components The safety features of some parts may not always be obvious Lexmark is not responsible for the use of other replacement parts e Your product uses a printing process that heats the print media and the heat may cause the media to release emissions You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions Installation Environment Since the installation environment affects the printer install the printer on a mounting stand or a desk at a place suitable for the printer operation The followi
45. n xerographic copiers The ink must withstand temperatures of 170 C 338 F without melting or releasing hazardous emissions Use inks that are not affected by the resin in toner Inks that are oxidation set or oil based should meet these requirements latex inks might not If you are in doubt contact your paper supplier Preprinted papers such as letterhead must be able to withstand temperatures up to 170 C 338 F without melting or releasing hazardous emissions Storing paper 21 Media specifications Printing on letterhead Check with the manufacturer or vendor to determine whether the preprinted letterhead you have chosen is acceptable for laser printers Page orientation is important when printing on letterhead Use the following table for help when loading letterhead in the media sources Media source or process Print side Top of page Tray 1 Printed letterhead faceup Letterhead goes toward the Standard tray rear of the tray Tray 1 Printed letterhead faceup Letterhead goes toward the Optional 250 sheet legal size rear of the tray tray Tray 2 Optional 530 sheet drawer Transparencies You can feed transparencies from the standard tray Try a sample of any transparencies you are considering using with the printer before buying large quantities When printing on transparencies Be sure to set the Media Type to Transparency from the printer driver to avoid damaging your printer e Use transpa
46. ng a photodeveloper cartridge 1 Pull up on the top door release latch Pull the top door up then rotate it backwards to its open position 2 Push the latches toward each other to release the photodeveloper cartridge Note Notice the arrow on each latch which points inward Replacing the photodeveloper cartridge 49 Maintenance 3 Grasp the handle and pull the used photodeveloper cartridge straight up Dispose of it properly so 00 ooo 4 Carefully unpack the new photodeveloper cartridge Remove any packaging material or tape 5 Remove the two clips on the sides of the photodeveloper cartridge Warning Do not touch the photoconductor film which is the shiny green part of the photodeveloper cartridge Replacing the photodeveloper cartridge 50 Maintenance 6 Grasp the handle of the new photodeveloper cartridge and align it with its opening Gently lower it into place 8 Close the top door 9 Turn the printer on When the printer returns to Ready reset the photodeveloper belt count See Ordering a photodeveloper cartridge for information on resetting the belt count Replacing the photodeveloper ca
47. ng gives the ranges of temperature and humidity acceptable for printer operation e Acceptable environment e Temperature 10 C to 32 5 C e Humidity 15 to 80 e Recommended environment e Temperature 17 5 C to 27 C e Humidity 15 to 80 Do not install the printer in the following places e Ina location subject to direct sunlight e Near an air conditioner or where it is subject to direct cool or warm drafts or radiated heat e Where it is subject to exhaust discharged directly from a printer e Where the temperature or humidity changes significantly Take care so that the printer is not subject to condensation e Where it is subject to excessive dust or corrosive gases e Ina location such as a laboratory where chemical reactions could occur e Where an ultrasonic humidifier is being used Ina poorly ventilated location Near equipment which generates electrical noise or strong magnetic fields e Where it is subject to vibrations or shocks Anywhere that cannot stand the mass of the printer about 29 kg for the printer with consumables and about 35 kg for the maximum printer configuration including the options e In an uneven place or mounting location is not level Where it may be caused to slide or where it is sloped On more than one stand amp Contents Y Chapter 17 Overview cisccsccscicicsissensaentivancessenssnencenarncus ines ddewevuasavavnnteusazeateansmeucestaneevanaeneceeees 4 Basic modol teatral ett 4
48. not remove trays while a job prints or while Please Wait blinks on the operator panel Doing so may cause a jam Using the output bin 30 Media specifications Load the standard tray or optional trays in the same way The width and length guide tabs look different however all of them squeeze and move in the same manner 1 Pull the tray out Remove the tray completely Loading the trays 31 Media specifications 2 Squeeze the length guide tabs together as shown Slide the guide to the correct position for the size of paper you are loading For setup load letter or A4 size paper based on the standard size for your country or region Notice the size indicators on the bottom of the tray on both sizes of the guide Use these indicators to help you position the guide at the correct size Size indicators Size indicators 3 Squeeze the width guide tabs as shown Slide the width guide to the correct position for the size of paper you are loading For setup load letter or A4 size paper based on the standard size for your country or region Notice the Loading the trays 32 Media specifications size indicators on the bottom left of the tray Notice the load line label on the side of the tray which indicates the maximum stack height for your media Width guide tabs Load line label Size indicators This second illustration shows the tabs the size indicators and the load line for the optional 53
49. o appropriate amounts of cyan magenta yellow and black toner needed to produce the desired color The object type information lets different color conversion tables be used for different types of objects For example it is possible to apply one type of color conversion table to text while applying a different color conversion table to photographic images Solving color quality problems 70 Troubleshooting Solving option problems Symptom The option does not operate correctly after it is installed or it stops working Cause The option is not installed correctly Solution Remove the option and then reinstall it Cables connecting the option to the printer are not attached correctly Check the cable connections See the Setup Sheet for instructions The printer driver does not recognize that the option is installed Look at the driver settings and verify that all the printer configuration settings are correct If an option does not appear in the driver settings it is not installed properly See Installing and removing options for installation procedures and reinstall the option Optional 530 sheet drawer Make sure the connection between the drawer and the printer is made securely For more information see Installing a 530 sheet drawer for installation instructions Solving media feed problems Symptom Paper frequently jams Cause You are using paper that does not meet th
50. of supplies determining 38 status page printing 17 Stop button 5 storing i skewed print 70 ee eit solid color pages 70 supplies ia y streaked horizontal lines 68 ats cartridges 40 streaked vertical lines 68 ae ath toner rubs off paper easily 69 toner specks 69 ordering 38 A uneven print density 69 white or colored lines 67 printing problems 66 ordering toner cartridges 38 photodeveloper cartridge 39 ee 43 job didn t print 66 ai na print time seems long 66 unexpected page breaks 66 waste toner bottle 39 unresponsive printer 65 supplies determining status 38 T U unacceptable papers 20 toner cartridges p pap recycling 43 replacing 41 W storing 40 waste toner bottle replacing 47 toner cartridges storing 40 trays optional 250 sheet legal size tray 30 optional 530 sheet tray 30 standard tray 30 troubleshooting basic printer problems 65 calling for service 72 display problems 66 blank 66 diamonds 66 media feed problems frequent jams 71 Paper Jam message remains after clearing jam 71 network printing problems incorrect characters printed 72 job did not print 72 option problems 530 sheet drawer 71 operating incorrectly 71 stops working 71 other problems access to updated printer driver 72 access to updated utilities 72 cannot find printer escape codes 72 print quality problems 67 blank pages 70 clipped images 69 color misregistration 67 82
51. on the media 4 Grasp each side of the jammed media Pull it to the rear of the printer and then out Fuser pressure release lever Fuser pressure release lever Note Gently pull the media out so you do not tear it 5 Close the rear door Identifying the media path 61 Clearing jams JAM C Rear A JAM C Rear message indicates the media is jammed behind the rear door above the fuser 1 Push the rear door release latch and gently lower the rear door For more information see the illustrations on page 60 2 Pull the fuser pressure release levers to release tension on the media 3 Grasp each corner of the jammed media and pull it up and out Fuser pressure release lever Fuser pressure release lever Note Gently pull the media out so you do not tear it Whenever possible pull the media towards the bottom of the printer to avoid contamination of the fuser 4 Close the rear door Identifying the media path 62 Administration Ce The following sections are for a network administrator in charge of the printer Memory requirements Your printer ships with 64MB of memory for fast efficient processing of color jobs Restoring factory default settings When you first enter the printer menus from the operator panel you may notice an asterisk next to a value in the menus This asterisk indicates the factory default setting These settings are the original printer settings Factory defaults may va
52. p buttons are located below the display panel and the Back Navigation and Select buttons are located below the Go and Stop buttons Display panel Error light Stop Y Go with indicator light Back Navigation buttons Select The use of the buttons and the layout of the operator panel is described in the following table Button Function Go with indicator light VEO A green LED is used on the operator panel The light indicates whether the printer power is on the printer is busy idle offline or processing a job Pressing Go switches the status of the printer between online and offline and it allows access to menus Status Indicates Printer is offline and the menus are available Solid green Printer is on but idle Flashing green Printer is warming up processing data or printing a job Stop x Press the Stop button to stop the mechanical operation of the printer After pressing Stop the message Stopping appears When the printer has stopped the status line in the operator panel will show Stopped and a list of options will appear Back J Press the Back button to return to the last screen viewed Note Changes made on a screen will not be applied if you press the Back button Navigation buttons d y The Left and Right buttons are used to move within a screen such as moving from one menu index item to another lt gt
53. period remove the fuser Pull the fuser pressure release levers open and then store the fuser To pull the fuser pressure release levers open see page 45 for an illustration Storing supplies Use the following guidelines for proper storage Storing media These help avoid media feeding problems and uneven print quality For best results store media in an environment where the temperature is approximately 21 C 70 F and the relative humidity is 40 Store cartons of media on a pallet or shelf rather than directly on the floor If you store individual packages of media out of the original carton make sure they rest on a flat surface so the edges do not buckle or curl Do not place anything on top of the media packages Storing the toner cartridges Store toner cartridges in their original packaging until you are ready to install them Do not store toner cartridges in Temperatures greater than 40 C 104 F An environment with extreme changes in humidity or temperature Direct sunlight Dusty places A car for a long period of time An environment where corrosive gases are present An environment with salty air Maintaining your printer for long term storage 40 Maintenance Replacing the toner cartridges When a Check Toner xxxx message appears on the operator panel you should order the appropriate print cartridge Replace the cartridge when the Replace Toner x message appears For more information see the Men
54. pletely e For a misfeed of the media the single piece of media is laying on top of the stack Pull it straight out For media jammed behind the tray area locate the jam on the bottom surface of the tray housing You may have to reach far under the printer to locate the jam as shown in the following illustration Pull the jam straight out 2 Insert the tray Identifying the media path 58 Clearing jams JAM A Tray Rear tray 2 A JAM A Tray Rear message indicates the media is jammed in either tray 1 or tray 2 The affected tray is indicated by the Tray x message To clear a jam from the optional 530 sheet tray Tray 2 1 Pull the tray out Remove the tray completely e For a misfeed of the media the single piece of media is laying on top of the stack Pull it straight out e For media jammed behind the tray area locate the jam on the bottom surface of the support unit You may have to reach far under the printer to locate the jam Pull the jam straight out 2 Push the tray into the support unit Identifying the media path 59 Clearing jams JAM B Rear A JAM B Rear message indicates the media is jammed behind the rear door 1 Push the rear door release latch 2 Gently lower the rear door Identifying the media path 60 Clearing jams 3 Pull the fuser pressure release levers to release tension
55. r weighs 29 kg 66 Ib and requires at least two people to lift it safely To position the printer on the optional drawer Slot Post Connector 1 Align the posts slots and connector on the drawer with the underside of the printer 2 Lower the printer into place Make sure it is seated securely on the drawer Installing a 530 sheet drawer 8 Installing and removing options Securing the drawer to the printer thumbscrew 1 Align one bracket with the hole on the right side of the printer as shown Press the bracket flat against the printer and then tighten the thumbscrew 2 Starting at the front of the printer push the right side cover onto the printer fitting each slot on the cover over its corresponding tab on the optional drawer in order to cover the gap between the printer and the optional drawer Note the side cover orientation The side cover is flat on the bottom Installing a 530 sheet drawer 9 Installing and removing options Tighten thumbscrew 3 Align the other bracket with the hole on the left side of the printer as shown Press the bracket flat against the printer and then tighten the thumbscrew 4 Starting at the front of the printer push the left side cover onto the printer fitting each slot on the cover over its corresponding tab on the optional drawer in order to cover the
56. ready to receive data Solution Make sure Ready or SleepMode appears on the display before sending a job to print Press to return the printer to the Ready state The output bin is full Remove the stack of paper from the output bin and then press 4 5 The specified tray is empty Load paper in the tray See Loading the trays for detailed instructions You are using the wrong printer driver or are printing to a file Verify that you selected the printer driver associated with the C500n If you are using a USB port make sure you are running Windows 98 Me Windows 2000 Windows XP or Windows Server 2003 and using a Windows 98 Me Windows 2000 Windows XP or Windows Server 2003 compatible printer driver Your print server is not set up properly or is not connected properly Verify that you have properly configured the printer for network printing See the Software and Documentation CD or the Lexmark Web site for information You are using the wrong interface cable or the cable is not securely connected Make sure you are using a recommended interface cable See the Setup Sheet for cable specifications Job takes longer than expected to print The job is too complex Reduce the complexity of your print job by eliminating the number and size of fonts the number and complexity of images and the number of pages in the job Unexpected page breaks occur The job h
57. rencies designed specifically for laser printers Transparencies must be able to withstand temperatures of 170 C 338 F without melting discoloring offsetting or releasing hazardous emissions e To prevent print quality problems avoid getting fingerprints on the transparencies when you handle them e Before loading transparencies fan the stack to prevent sheets from sticking together Selecting transparencies The printer can print directly on transparencies designed for use in laser printers Print quality and durability depend on the transparency used Always print samples on the transparencies you are considering before buying large quantities Lexmark recommends Lexmark part number 12A5940 for letter size transparencies and Lexmark part number 12A5941 for A4 size transparencies The Media Type setting should be set to Transparency to help prevent jams Check with the manufacturer or vendor to determine whether your transparencies are compatible with laser printers that heat transparencies to 170 C 338 F Use only transparencies that are able to withstand these temperatures without melting discoloring offsetting or releasing hazardous emissions For detailed information see the Card Stock amp Label Guide which is available on the Lexmark Web site at www lexmark com publications Envelopes You can load up to 10 envelopes in the standard tray Try a sample of any envelopes you are considering using with the printer before buying
58. rray of properties such as the moisture content thickness and texture that can significantly affect print quality See Identifying media sources and specifications for information on the preferred weight for the grain direction of media Try a sample of any card stock you are considering using with the printer before purchasing a large quantity See Media types and weights for information on the preferred weight of media When printing on card stock Set the Media Type Thick2 from the printer driver Use Thick2 for card stock weighing more than 163 g m 90 Ib e Be aware that preprinting perforation and creasing can significantly affect the print quality and cause media handling or jamming problems e Avoid using card stock that may release hazardous emissions when heated Do not use preprinted card stock manufactured with chemicals that may contaminate the printer Preprinting introduces semi liquid and volatile components into the printer e We recommend the use of grain long card stock Storing media Use the following guidelines for proper media storage These help avoid media feeding problems and uneven print quality e For best results store media in an environment where the temperature is approximately 21 C 70 F and the relative humidity is 40 e Store cartons of media on a pallet or shelf rather than directly on the floor e Ifyou store individual packages of media out of the original carton make sure they res
59. rtridge 51 Maintenance Recycling Lexmark products To return your Lexmark products to Lexmark for recycling 1 2 Visit our Web site www lexmark com recycle Follow the instructions on your screen Cleaning the printhead lens Clean the printhead lens when you see print quality problems as mentioned in in the Troubleshooting chapter 1 2 Turn the printer off Pull the front door release latch forward and gently lower the front door See the illustrations in Replacing the toner cartridges on page 41 if you need help Remove all of the toner cartridges one at a time Open the top door See the illustrations in Replacing the photodeveloper cartridge on page 49 if you need help Remove the photodeveloper cartridge See the illustrations in Replacing the photodeveloper cartridge on page 49 if you need help Pull on the tabs to lift the lens cover Recycling Lexmark products 52 Maintenance 7 Gently wipe the printhead lens in one direction using a clean dry lint free cloth 8 Push the lens cover down 10 11 12 Replace the Photodeveloper cartridge for more information see Replacing the photodeveloper cartridge on page 49 Push the latches away from each other to lock the photodeveloper cartridge into place Close the top door Install all of the toner cartridges See Replacing the toner cartridges on page 41 Cleaning the printhead lens
60. ry for different countries When you select a new setting from the operator panel an asterisk appears next to the setting to identify it as the current user default setting These settings are active until new ones are stored or the factory defaults are restored To restore the original printer factory default settings Make sure the printer is on and the Ready message appears Press 4 B Press and hold J for 3 seconds until you see Utility Menu and then press V Press gt until you see Setting Default and then press Press gt until you see Execute and then press V The factory default settings are restored Press 4 E to return to Ready O O Aa wn If you need more information about changing menu settings or selecting new user default settings see the Menus and Messages Guide on the Software and Documentaion CD Adjusting power saver To adjust the SleepTime power saver setting in the Config Menu Make sure the printer is on and the Ready message appears Press amp B Press gt until you see Config Menu and then press V Press gt until you see SleepTime and then press V a Aa Q N Press gt until you see the desired number of minutes and then press V Minute settings available range from 5 240 If needed the power saver can also be Disabled For more information on disabling the power saver see Disabling and enabling power saver 6 Press 4 f to return to Ready Administration 63 Adminis
61. s to the United States and Canada For customers outside the U S refer to the country specific warranty information that came with your product This limited warranty applies to this product only if it was originally purchased for your use and not for resale from Lexmark or a Lexmark Remarketer referred to in this statement as Remarketer Limited warranty Lexmark warrants that this product e Is manufactured from new parts or new and serviceable used parts which perform like new parts e Is during normal use free from defects in material and workmanship Notices 77 Notices If this product does not function as warranted during the warranty period contact a Remarketer or Lexmark for repair or replacement at Lexmark s option If this product is a feature or option this statement applies only when that feature or option is used with the product for which it was intended To obtain warranty service you may be required to present the feature or option with the product If you transfer this product to another user warranty service under the terms of this statement is available to that user for the remainder of the warranty period You should transfer proof of original purchase and this statement to that user Limited warranty service The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12 months later provided that the warranty period for any supplies and for any maintenance i
62. t on a flat surface so the edges do not buckle or curl e Do not place anything on top of the media packages Identifying media sources and specifications The following tables provide information on standard and optional sources and supported weights Note If you use a media size not listed select the next larger size For detailed information on label printing characteristics and design see the Card Stock amp Label Guide available on the Lexmark Web site at www lexmark com publications Storing media 25 Media sizes and support Legend Y supported x unsupported 250 sheet letter size tray Standard tray Tray 1 Media specifications 250 sheet legal size tray Optional tray Tray 1 a N gt g E gt o E D o lt Q ra E id T c e 2 o e Media size Dimensions A4 210 x 297 mm 8 27 x 11 7 in A5 148 x 210 mm 5 83 x 8 27 in JIS B5 182 x 257 mm 7 17 x 10 1 in Letter 215 9 x 279 4 mm 8 5 x 11 in Legal 215 9 x 355 6 mm 8 5 x 14 in Executive 184 2 x 266 7 mm 7 25 x 10 5 in Folio 216 x 330 mm 8 5 x 13 in Statement 139 7 x 215 9 mm 5 5 x 8 5 in This size setting formats the page or envelope for 215 9 x 297 mm 8 5 x 11 7 in for the 250 sheet letter size tray or 215 9 x 355 6 mm 8 5 x 14 in for the optional 250 sheet legal size tray based on which tray is installed unless the size is specified by
63. taessa olet altina n kymatidm lle lasers teilylle Ala katso s teeseen VARNING Osynlig laserstr lning nar denna del r ppnad och sp rrar r urkopplade Str len r far ADVARSEL Usynlig laserstr ling nar deksel Apnes og sikkernedei s brytes Unng eksponering for str len ADVARSEL Usynlig laserstr ling ved bning nar sikkerhedsafbrydere er ude at funktion Undg undsettelse tor str ling ATENCI tadiaci l ser Invisible s obre ol tancament intem no s correcte Eviteu exposar vos hi HE A al SA FR ae hy Fo ETE LT YI RETIZO YANG MECICEBLTC ESL Foy ABR LIERO AI AL EO EOIR WE AVIA AO AOI ON iA BEM BIAS Class 1 laser statement The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Subchapter J for Class 1 laser products and elsewhere is certified as a Class laser product conforming to the requirements of IEC 60825 1 Class laser products are not considered to be hazardous The printer contains internally a Class IIIb 3b laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770 795 nanometers The laser system and printer are designed so there is never any human access to laser radiation above a Class level during normal operation user maintenance or prescribed service condition Statement of Limited Warranty C500n printer Lexmark International Inc Lexington KY This limited warranty applie
64. tatement This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Avis de conformit aux normes de l industrie du Canada Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Community EC directives conformity This product is in conformity with the protection requirements of EC Council directives 89 336 EEC and 73 23 EEC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage limits A declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical Support Lexmark International S A Boigny France This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950 Notices 74 Notices Korean MIC statement Al SO 01 2127 UAE SST OS ETIA HAc MIC Ba 2121 3 8E3417 2 i ol AZIZ 783e E NAHY ES e77 EAN FHA AANE SE EE AAAA ASS S USHCH Japanese VCCI notice HmICCOV IRRRENTWISGE VEl ROBER UTUIET CORES HRUBRES ERES BR 3AR VCCI O REIS BOC 77 ABRBREECT CORE FERRERA SC EFBMELTUEFA CORENITIOAPT LES 2 UR El MRL CRA SNL EEE EIC ENDESA DURA EE CIEL URRY RUAELTC ESL Notices 75 Notices Noise emission levels The following measurements were made
65. ted The remaining toner can print only 20 to 500 images depending on the coverage of the toner color You can print a few hundred pages after one of the messages comes on The recommended print cartridges specifically designed for your printer are Part number Description of cartridge Average yield C500S2CG Cyan toner 1 500 pages C500S2MG Magenta toner 1 500 pages Yields are based on an approximate coverage of 5 Maintenance 38 Maintenance Part number Description of cartridge Average yield C500S2YG Yellow toner 1 500 pages C500S2KG Black toner 2 500 pages C500H2CG Cyan high yield toner 3 000 pages C500H2MG Magenta high yield toner 3 000 pages C500H2YG Yellow high yield toner 3 000 pages C500H2KG Black high yield toner 5 000 pages Yields are based on an approximate coverage of 5 Ordering a fuser When the Replace Fuser message appears the fuser has been exhausted and will need to be replaced Order Lexmark part number 20K0506 for a low voltage 120V 50 60Hz printer or 20K0507 for a high voltage 220 240V 50 60Hz printer After a new fuser is installed reset the fuser count Make sure the printer is on and the Ready message appears Press 4 B Press J until you see Not Ready Press and hold V for 3 seconds until you see Utility Menu and then press V Press gt until you see Clear Fuser and then press Press gt until you see Execute and then press JV The fuser count is no
66. tems included with the printer shall end earlier if it or its original contents are substantially used up depleted or consumed The Fuser Unit and Photodeveloper and any other items for which a Maintenance Kit is available are substantially consumed when the printer displays a Life Warning or Scheduled Maintenance message for such item To obtain warranty service you may be required to present proof of original purchase You may be required to deliver your product to the Remarketer or Lexmark or ship it prepaid and suitably packaged to a Lexmark designated location You are responsible for loss of or damage to a product in transit to the Remarketer or the Lexmark designated location When warranty service involves the exchange of a product or part the item replaced becomes the property of the Remarketer or Lexmark The replacement may be a new or repaired item The replacement item assumes the remaining warranty period of the original product Replacement is not available to you if the product you present for exchange is defaced altered in need of a repair not included in warranty service damaged beyond repair or if the product is not free of all legal obligations restrictions liens and encumbrances Before you present this product for warranty service remove all print cartridges programs data and removable storage media unless directed otherwise by Lexmark For further explanation of your warranty alternatives and the near
67. the printer off of the optional drawer and set the printer aside CAUTION The printer weighs 29 kg 66 Ib and it requires at least two people to lift it safely Make sure your fingers are not under the printer when you set it down Removing options 14 Printing Ce This chapter covers tips for printing how to print certain lists of information from your printer and how to cancel a job Tips for successful printing Tips on storing media Store your media properly For more information see Storing media Avoiding jams If you select appropriate paper or specialty media transparencies labels and card stock you are assisting in trouble free printing For more information see Hints for avoiding jams Note We recommend that you try limited samples of any paper or specialty media you are considering using with the printer before purchasing large quantities By selecting appropriate paper or specialty media and loading it properly you are able to avoid most jams See Loading the trays for instructions on loading paper and specialty media into the standard tray the optional 250 sheet legal size tray and the optional 530 sheet tray If you experience a jam see Clearing jams for instructions For hints to help you avoid jams see Hints for avoiding jams Sending a job to print To print a job from a typical Windows application 1 Open the file you want to print 2 From the File menu select Print 3
68. tration Disabling and enabling power saver To adjust the SleepMode power saver setting in the Config Menu 1 Make sure the printer is on and the Ready message appears Press 4 B Press gt until you see Config Menu and then press V E Press gt until you see SleepMode and then press Press gt until you see off choose on to enable and then press V Press 4 8 to return to Ready oa AOON Disabling and enabling power saver 64 Troubleshooting Y_ o Solving basic printer problems Sometimes printer problems are very easy to solve When you have a problem first make sure that e Ifa message is displayed on the operator panel you consult the Menus and Messages Guide on the Software and Documentation CD e The printer power cord is plugged into the printer and a properly grounded electrical outlet e The printer power switch is on e The electrical outlet is not turned off by any switch or breaker e Other electrical equipment plugged into the outlet is working e All options are properly installed If you have checked all of the above and still have a problem turn the printer power off wait for about 10 seconds and then turn the printer power on This often fixes the problem Checking an unresponsive printer When you have a problem first make sure that e The printer power cord is plugged into the printer and a properly grounded electrical outlet e The printer power switch is on e The electric
69. us and Messages Guide on the Software and Documentation CD 1 Pull the front door release latch forward and gently lower the front door 3 Remove the new toner cartridge from any packaging material 4 Gently shake the new toner cartridge to distribute the toner Keep the toner cartridge flat as you gently shake it and do not turn it upside down Replacing the toner cartridges 41 Maintenance 5 Remove the cover and any other packing material or tape from the cartridge Warning Do not touch the roller surface under the toner cartridge cover Touching the surface may damage the roller Replacing the toner cartridges 42 Maintenance 6 Grasp the handle on the new toner cartridge 7 Align the toner cartridge with the appropriate slot and slide the toner cartridge in 10 Toner cartridges must remain in this order they are not interchangeable in the slots Notice the labels on the right side of the toner cartridges From top to bottom the labels mean K Black M Magenta Y Yellow C Cyan Repeat step 2 on page 41 through step 7 on page 43 to replace any other toner cartridges Close the front door Follow the instructions located in the new toner cartridge box to recycle the used toner cartridge When you return a used toner cartridge you contribute to a worldwide recycling effort at no cost to you For best results use Lexmark supplies w
70. ust be considered concerning media before printing This chapter provides information on how to make media selections and how to care for media Media guidelines Selecting the appropriate media for the printer helps avoid printing problems The following sections contain guidelines for choosing the correct media for the printer For detailed information about media characteristics see the Card Stock amp Label Guide available on the Lexmark Web site at www lexmark com publications Paper To ensure the best print quality and feed reliability use 90 g m 24 Ib xerographic grain long paper Business papers designed for general business use may also provide acceptable print quality Lexmark recommends Lexmark part number 12A5950 for letter size glossy paper and Lexmark part number 12A5951 for A4 size glossy paper Always print several samples before buying large quantities of any type of media When choosing any media consider the weight fiber content and color The laser printing process heats paper to high temperatures of 170 C 338 F for non MICR applications Use only paper able to withstand these temperatures without discoloring bleeding or releasing hazardous emissions Check with the manufacturer or vendor to determine whether the paper you have chosen is acceptable for laser printers When loading paper note the recommended print side on the paper package and load paper accordingly For more information see Loading the tra
71. w reset Press y El to return to Ready X3AOUonp OonNn If you need more information about changing menu settings see the Menus and Messages Guide on the Software and Documentation CD Ordering a waste toner bottle When the Replace WT Pack message appears the waste toner bottle is nearly full and will need to be replaced The printer will be able to print approximately 50 more pages and then will no longer print until the waste toner bottle is replaced Order Lexmark part number C500X27G Ordering a photodeveloper cartridge When the Replace Belt CG message appears the photodeveloper cartridge has been exhausted and will need to be replaced Order Lexmark part number C500X26G After a new photodeveloper cartridge is installed reset the photodeveloper count Make sure the printer is on and the Ready message appears Press 4 E Press J until you see Not Ready Press and hold V for 3 seconds until you see Utility Menu and then press V Press gt until you see Clear Belt CG and then press V Press gt until you see Execute and then press Y The photodeveloper belt count is now reset Press 4 E to return to Ready N O oO ff WO D Ordering supplies and maintenance items 39 Maintenance If you need more information about changing menu settings see the Menus and Messages Guide on the Software and Documentation CD Maintaining your printer for long term storage If you turn the printer off for an extended
72. ys Paper characteristics The following paper characteristics affect print quality and reliability It is recommended that these guidelines are followed when evaluating new paper stock For detailed information see the Card Stock amp Label Guide available on the Lexmark Web site at www lexmark com publications Media specifications 18 Media specifications Weight The printer can automatically feed paper weights from 60 to 176 g m 16 to 47 Ib bond grain long Paper lighter than 60 g m 16 Ib might not be stiff enough to feed properly causing jams For best performance use 90 g m 24 Ib bond grain long paper To use paper narrower than 182 x 257 mm 7 2 x 10 1 in it is recommended that the weight be greater than or equal to 90 g m 24 Ib bond Curl Curl is the tendency of media to curve at its edges Excessive curl can cause paper feeding problems Curl can occur after the paper passes through the printer where it is exposed to high temperatures Storing paper unwrapped in hot humid cold and dry conditions even in the trays can contribute to paper curling prior to printing and can cause feeding problems Smoothness The degree of smoothness of paper directly affects print quality If the paper is too rough the toner does not fuse to the paper properly resulting in poor print quality If the paper is too smooth it can cause paper feeding or print quality issues Smoothness needs to be between 100 and 300 Shef

Lexmark C500n

Contents

Download Pdf Manuals

Related Search

Related Contents