Tandberg Data 3528-LTO tape drive
Contents
1. 0 eeseeeeeeeeeeeeeeeeeeeeeeeneeees 32 Understanding LED sequences teccceeseeeseeeenssneeenseesedsenseeeesennenaneee 32 Encryption LED LTO 5 models only 22 c c cccceeeeeeeeeeeeeeeeeeeeeteeaes 35 March 2010 6 Operating your tape drive ccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeees 37 Loading a cartridge xx cacetectetacenctcaahdact size dmerackshtnki chine ace laid teacarhessaadacedictdwecans 38 Unloading a cartridge x ccsis csctcecercincaneecestc conte saveuedbnbkwerdecabessuotexconvkausmecenteatees 38 Removing power from the drive ccccssesssccsceeeeeseeessnccceecenssensseceeensneeeeess 39 7 Use the correct media cccccceeeeeeeseeeeeeeeeeeseeeeeeeeeeeeees 41 Cartridges ieira ainiaan a iiaiai m pee eer erect Tey 41 Cleaning cartridges sc ccie ce aaa cecetesteeesdstantececagen seceneeatpesdean saan tecetecdeabaisbante 41 Data cartridges sis sicieitstintatanstencatueiandsacecrovinsensdainintieatatuntartantticalaniomagsede 42 WORM data cartridgeS arisi ene ere ee eer ee ee Ea EEEN 42 LTO 5 tape drives and partitioning ccccccccccccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeenes 43 LTO 5 and LTO 4 tape drives and encryption eeeeeeeeeeeeeeteeeeee 43 When should use encryption ccccc cesses eeeeeseeeeeeeeeeeeeenenenenee 44 How do I enable encryption scshceacecaceeveeeccdisatavencessesirelarnenmetaetadoremenneahed 44 When wil2. Figure 2 3 Figure 2 4 Figure 2 5 Figure 2 6 Figure 2 7 Figure 3 1 Figure 3 2 Figure 5 1 Figure 5 2 Figure 6 1 Figure 6 2 Figure 7 1 Figures Front view of half height LTO 5 external tape drive 11 Front view of half height LTO 4 and LTO 3 external tape QVE onnon adele Candid ence na nove ageing 11 Attaching mounting rails 0 eeeeeceeeeeeeeneeeeeeeeeeeeeeeeaeees 18 Attaching locating SCrEWS 0 eeceeceeeeeeneeeeeetteeeeseeetteeeeeenaaes 18 Installing tape drive 0 ccc ee eeeeee eee eetneeeeeetteeeeeetneeeeeee 19 Connecting cables to the LTO 5 tape drive 0 0 e 20 Connecting cables to the LTO 4 and LTO 3 tape drive 20 Securing drive mounting hardware USE n se 22 Securing drive no mounting hardware used eee 22 Connecting the SAS cable to the server cceeeeeeeeees 26 Connecting the cables to the tape drive seeeeeeeeeeeeees 27 Front view of half height LTO 5 external tape drive 32 Front view of half height LTO 4 and LTO 3 external tape O a A E AEE 32 Inserting a cartridge cecccucoccsrenenacinariinianii 38 Ejecting a cartridge asisissrariinaraiiiirinisiii ni 39 Write protecting a cartridge eeseesseeeeeneeerrrnsseerreeerrnnneses 46 March 2010 Table 1 Table 1 1 Table 5 1 Table 5 2 Table 7 1 Table 8 1 Tables Document CONVENTIONS sessirnir VII Power specificat
3. Disk subsystem A single spindle disk will not be able to deliver good data throughput for an LTO tape drive at any compression ratio To maximize the capability of these tape drives utilize aggregated disk sources RAID with multiple disk spindles System architecture Be aware of the architecture of your data protection environment multiple clients backed up over a network may mean you are unable to take ad vantage of the LTO tape drive because the Ethernet infrastructure con necting such systems may limit performance Some enterprise class backup applications can be made to interleave data from multiple sources such as clients or disks to keep the tape drive working at optimum performance Tape media type The data cartridge should match the specification of the tape drive A lower specification will have a lower transfer speed Data and file types The type of data being backed up or restored can affect performance Typically small files incur greater overhead in processing and access than large files Equally data that is not compressible will always limit the speed at which the drive can write read data You will achieve no more than native rates with uncompressible data Examples of files that compress well are plain text files soreadsheets those that compress poorly are those that are either compressed as part of their format such as JPEG photographic files or stored as com pressed such as ZIP files or gz Z
4. C 50 F to 113 F e Day to day storage in plastic container 16 C to 32 C 60 F to 90 F e Non condensing relative humidity 10 to 80 operating 20 to 60 non operating e Wet bulb temperature should not exceed 26 C 79 F Tapes intended for long term storage should be stored in the plastic containers at temperatures between 5 C and 23 C 41 F and 73 F and 20 to 60 relative humidity March 2010 47 Chapter 7 Use the correct media Notes 48 1019257 Troubleshooting In this chapter e General Procedure on page 49 e Optimizing performance on page 51 e Problems with cartridges on page 52 General Procedure If a problem occurs the first step is to try to establish whether the problem lies with the cartridge the drive the host computer and connections or the way the system is being operated Has the system just been installed There could be an installation problem 1 Check through the information in the relevant installation chapter of this guide 2 Has the system booted but the operating system has not seen the tape drive Check that the drive has power the READY light should be illuminated If it is not check that the power cable is connected correctly to the tape drive If READY is illuminated check the cabling between the tape drive and the SAS controller Are appropriate drivers and application software installed on the host 4 Check the envi
5. New Hardware wizard runs follow the on screen instructions to install drivers from the download location Installing drivers other operating systems Drivers are included with the operating system and should be loaded automatically To upgrade drivers we recommend that you patch to the latest version of the operating system Note Certain backup applications require you to use their own Tape driver instead of the manufacturer s Tape driver 3 Verify that the tape drive installation was successful For all operating systems ensure that you have downloaded any upgrades necessary for your backup application Check htip www tandbergdata com for software compatibility and install any recommended upgrades March 2010 29 Chapter 4 Verify installation 5 Carry out a backup and restore test to check that the drive can write data to tape Use a blank cartridge Native backup applications can be used to check basic tape drive operation but they will not support all the advanced features of your tape drive We recommend that you upgrade your software application before running this test 1019257 30 March 2010 Understanding the LEDs In this chapter Front view of LTO tape drive with LEDs on page 32 Understanding LED sequences on page 32 31 Chapter 5 Understanding the LEDs Front view of LTO tape drive with LEDs 1 Cassette door 5 Tape LED 2 On Off switch exter
6. all LEDs remain off power cycle or reset the drive If it still fails call for service Power cycle or reset the drive If the error condition reappears call for service None This is normal None If the drive is upgrading firmware do not reset or power cycle it None Do not reset or power cycle the drive None Do not reset or power cycle the drive 33 Chapter 5 Understanding the LEDs LED Sequence Cause Action required Load the LTO cleaning cartridge See Cleaning cartridges on page 41 for vay supported cartridges and O O O The drive requires instructions Clean FLASHES C 2 Ing If the Clean LED is still flashing when you load a new or known good data cartridge after cleaning call for service oo None The cleaning cartridge Cleaning is in pro Will eject on completion Ready FLASHES gress The cleaning cycle can take and Clean is ON up to 5 minutes to complete Unload the tape cartridge Make sure that you are using the correct format cartridge an LTO data cartridge or LTO Universal Cleaning Cartridge See Use the correct eis The drive believes Media on page 41 O O O the current tape or Reload the cartridge If the the tape just ejected Tape LED still flashes or starts Tape FLASHES is faulty i flashing during the next backup load a new or known good cartridge If the Tape LED is now off discard the suspect tape cartridge I
7. it immediately The cartridge may have been damaged for example dropped or the drive may have a fault If it is a cleaning cartridge it has probably expired and should be discarded immediately For data cartridges 1 Check that the drive has power the power cable is properly connected and the Ready LED is on 2 Check that you are using the correct media Use only Ultrium media see Use the correct media on page 41 3 Make sure that you have loaded the cartridge with the correct orientation see Loading a cartridge on page 38 1019257 March 2010 Problems with cartridges Check for damage to your media and discard it if it is damaged Use a new or known good piece of media and see if it loads If it does the original cartridge is faulty and should be discarded Check if another LTO drive of the same model will accept the cartridge If it does the original drive may be faulty Before calling customer service please check that the tape drive is responding 53 Chapter 8 Troubleshooting Notes 54 1019257 Index A audience VII B backup software encryption 13 supported 13 backup software problems 51 buttons Unload 39 C cabling external drive 25 internal drive 19 cartridge loading 38 unloading 39 cartridges cleaning 41 compatibility 42 data 42 ejected 52 encryption 43 environment 47 handling 47 inserting 38 jammed 52 prob
8. try to import the media to another machine or another instance of the backup application e If you are recovering your system after a disaster What happens if don t remember the key If you are unable to supply the key when requested to do so neither you nor Technical Support will be able to access the encrypted data 1019257 44 Write protecting cartridges This guarantees the security of your data but also means that you must be careful in the management of the encryption key used to generate the tape encryption keys and store them in a secure place separate from the computer running the backup software Warning You should keep a record or backup of your Does encryption affect tape drive performance Hardware encryption can be used with or without compression and without speed or capacity penalties Does the tape drive encrypt media in an earlier Ultrium format No Encryption is supported only on Ultrium 3 TB and Ultrium 1 6 TB media R W andr WORM Encrypted Ultrium 3 TB and 1 6 TB tapes can be read on any compatible LTO tape drive that supports hardware encryption LTO 5 tape drives can read and write encrypted Ultrium 3 TB media and Ultrium 1 6 TB media LTO 4 tape drives can read and write encrypted Ultrium 1 6 TB media Hardware encryption is not supported on any earlier Ultrium media such as Ultrium 800 GB and Ultrium 400 GB Where can I get more information For detailed instructions about enab
9. O tape drive 3 Connect the SAS cable to the tape drive as illustrated below LTO 5 tape drives Connect a spare power cable from the server s internal power supply to the power connector on the SAS data cable 1 SAS connector 2 Power connector Figure 2 4 Connecting cables to the LTO 5 tape drive LTO 4 and LTO 3 tape drives Connect a spare power cord from the server s internal power supply to the power connector on the tape drive 1 SAS connector 2 Power connector Figure 2 5 Connecting cables to the LTO 4 and LTO 3 tape drive through the SAS connector with LTO 4 and LTO 3 tape drives because this may damage the drive Always use a spare power cable from the server s internal power supply This caution does not apply to LTO 5 tape drives f Caution Never use a cable where power is supplied 20 1019257 Secure the drive Note March 2010 Secure the drive Use 3 mm screws and if you cannot tighten the screws use washers to secure them 21 Chapter 2 Installing an internal LTO tape drive 1 Secure the drive as described in your server documentation The following diagrams are examples only 1 Plastic rail 2 Server latch Figure 2 6 Securing drive mounting hardware used 1 M3 screws Figure 2 7 Securing drive no mounting hardware used 2 Ensure blanking plates are in place over empty bays and replace the cover on the server 1019257 22 Reboot the se
10. TANDBERG DATA Securing your Information LTO 5 LTO 4 and LTO 3 HH SAS Tape Drive User Guide Parn Number 1019257 01 March 2010 www tandbergdata com Copyright Copyright 2008 2010 NaN Tandberg Data Corporation All rights reserved This item and the information contained herein are the property of Tandberg Data Corporation No part of this document may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the express written permission of Tandberg Data Corporation 2108 55th Street Boulder Colorado 80301 DISCLAIMER Tandberg Data Corporation makes no representation or warranties with respect to the contents of this document and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Further Tandberg Data Corporation reserves the right to revise this publication without obligation of Tandberg Data Corporation to notify any person or organization of such revision or changes TRADEMARK NOTICES Tandberg Data Corporation trademarks Tandberg Data Exabyte the Exabyte Logo EZ17 M2 SmartClean VXA and VXAtape are registered trademarks MammothTape is a trademark SupportSuite is a service mark Other trademarks Linear Tape Open LTO the LTO Logo Ultrium and the Ultrium Logo are trademarks o
11. aaaeeaaeaaeeeaeeaaeeaaeeaaeeaeeeaeens 11 Power specifications ceccceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeesseeee 11 DYIVOMS ooie aaa a a EAKA E AE EET ETEA EAEE EEE EEEE EE REEE 12 Back p SoftWare a a a a 13 Enabling encryption LTO 5 and LTO 4 only sseesessesesssseeeeesessseeerneeeene 13 2 Installing an internal LTO tape drive ssceeeeeeeeeees 15 Prepare mounting bay secctcecats secctcencavesaue ce ctasarauas hdstese obecnes ossudaceeccceadenesWeeken ess 15 Attach MOUNTING hardware siciccicatcecattaccsschiasnecotiteetanennt ate teen nadiecontaceasneiare 16 WStall MGV Gs deet tec teetece a a a ensue ioeaignaes 18 Connect SAS and power Cables cccccceccceccceecceceeeeeeeeeeeeeeeeeeeeeeeeeeeeneess 19 Secure the drive 2 0 0 0 eeecesceeseeeeceeeeeaeeeaeeeaeeaaenaaeeaaeeaaeaaaeeaeaeaeeeaeeeaeenaeeaeeees 21 Reboot the server ccccccccccsccececeeeceeceeeeeeecceeceaeceecccecececceeseeseeeeeeeseeeeeneseness 23 3 Installing an external LTO tape drive cc eeeeeeeeeeeeeeees 25 Connecting the tape drive to an external SAS port ccccceeeceeeeeeeeeeeeees 25 Reboot the server o cccccccccccccccceccceceeeceecceecececceeccecceecceecccecceceeeceeeseeeeeneseness 27 4 Verify installation ccsvccvsieccsecsietcaccssevasstereccsecstttecescesesiccenscs 29 5 Understanding the LEDS 0 cccccesseeeeeeeeeeeeeeeeeeeeeeenees 31 Front view of LTO tape drive with LEDS
12. atts typical 33 Watts maximum 5V 2 5A typical 5V 2 5A maximum 12V 0 7A typical 12V 2 1A maximum 100 240 VAC 50 60 Hz auto ranging 0 7A maximum The manufacturer s Tape driver is suitable for use in most applications but refer also to the documentation of your software application to ensure you are using the recommended driver On Windows systems we strongly recommend that you use the installer package supplied by your manufacturer to install the drivers Updates to the drivers may be provided from time to time on http www tandbergdata com We recommend that these are installed after using the installer package On Linux and UNIX operating systems drivers are included with the operating system and should be loaded automatically To upgrade drivers we recommend that you patch to the latest version of the operating system 1019257 Backup software Backup software For optimum performance it is important to use a backup application that is appropriate for your system s configuration In a direct attach configuration where the tape drive is attached to a standalone server you can use backup software that is designed for a single server environment In network configurations you will need backup software that supports enterprise environments Further details about suitable products can be found on hittp www tandbergdata com It is important to check for software compatibility and install any recommended up
13. cartridge is designed to work with any LTO drive It may be used for up to 50 cleans Note Do not use the earlier LTO cleaning cartridge Blue March 2010 41 Chapter 7 Use the correct media Data cartridges LTO tape drives use Ultrium tape cartridges These are single reel cartridges that match your drive s format and are optimized for high capacity throughput and reliability Compatible media can be recognized by the LTO logo which is the same as the logo on the front of your drive Do not use other format cartridges in your tape drive and do not use Ultrium cartridges in other format tape drives For optimum performance always use a data cartridge that matches the specification of your tape drive see Table 7 1 on page 42 A lower specification will have a lower transfer speed and may not support write activities a higher specification will not support read or write We recommend Ultrium 3 TB RW and 3 TB WORM tape cartridges for use with LTO 5 tape drives e We recommend Ultrium 1 6 TB RW and 1 6 TB WORM tape cartridges for use with LTO 4 tape drives Werecommend Ultrium 800 GB RW and LTO Ultrium GB WORM tape cartridges for use with LTO 3 tape drives Table 7 1 Data cartridge compatibility Ultrium Ultrium Ultrium 200 GB 400 GB 800 GB data cart data cart data cart ridge ridge ridge not suppor not suppor Eo ted ted read only read write not suppor write ted readon
14. ctor Figure 3 2 Connecting the cables to the tape drive Caution Always use the supplied power cable which is correct for your geographical location Reboot the server Switch on the tape drive and power up the server The power on off switch is on the front panel Watch the boot screen carefully after installation If there are any error or unexpected messages go back and check the cabling carefully If this does not resolve the problem refer to Troubleshooting on page 49 for further guidelines March 2010 27 Chapter 3 Installing an external LTO tape drive Notes 28 1019257 Verify installation Once you have installed the drive hardware check that drivers have been installed correctly and you have the correct version of backup software and verify that the tape drive is functioning properly before you store your valuable data 1 Switch on the drive and the server 2 The tape drive will run its hardware self test which takes about 5 seconds If self test passes the green Ready LED flashes and then shows steady green If the test fails the Drive Error and Tape Error LEDs flash while the Ready and Clean LEDs are off This continues until the drive is reset See understanding LEDs on page 31 for more information about front panel lights e Installing drivers Windows We recommend that you download the latest driver from http www tandbergdata com before installation When the Windows Found
15. eed to use encryption For example it may be mandatory for company confidential and financial data but not for personal data Company policy will also define how encryption keys should be generated and managed Backup applications that support encryption will generate a key for you or allow you to enter a key manually Note Encryption with keys that are generated directly from passwords or passphrases may be less secure than encryption using truly random keys Your application should explain the options and methods that are available Please refer to your application s user documentation for more information How do enable encryption Hardware encryption is turned off by default and is switched on by settings in your backup application where you also generate and supply the encryption key Your backup application must support hardware encryption for this feature to work The software supplied with the tape drive provides this support See hitp www tandbergdata com for an up to date list of other suitable backup software When will be asked to enter the key Encryption is primarily designed to protect the media once it is offline and to prevent it being accessed from another machine You will be able to read and append the encrypted media without being prompted for a key as long as it is being accessed by the machine and application that first encrypted it There are two main instances when you will need to know the key e Ifyou
16. esult in damage to equipment or data Important Provides clarifying information or specific instructions Note Provides additional information Technical support For worldwide technical support information see http www tandbergdata com Before contacting support collect the following information Product model names and numbers Technical support registration number if applicable Product serial numbers Error messages Operating system type and revision level Detailed questions Product warranties For information about product warranties see htto www tandbergdata com VIII 1019257 Before you start In this chapter e Important information about your new tape drive on page 9 e Supported models on page 9 e Which operating systems are supported on page 10 How do connect the drive to my server on page 10 e Your LTO tape drive on page 11 e Power specifications on page 11 e Drivers on page 12 e Backup software on page 13 Important information about your new tape drive This guide describes how to install and operate LTO SAS half height internal and external tape drives The simplest way of connecting a tape drive to your SAS server is to purchase and install one of the supported HBAs For the most up to date information about supported SAS HBAs and cabling configurations refer to http www tandbergdata com Supported models This
17. f HP IBM and Quantum in the US and other countries All other product names are trademarks or registered trademarks of their respective owners Note The most current information about this product is available at Tandberg Data s web site http www tandbergdata com Part Number 1019257 1019257 2 Contents About this guide cccceeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeeeeenees VII Intended r 00 16 ee VII Document conventions and symbols c0 ccccccccnseessceseneeeenesessceecnnneeeseees VII Technical support cc ecceeeeeeeeeesceeeeeeaeeaaaeaaaeaaaeaaaeaaeeaaeeaaeeaaeeaeceeeeeeeeeaeeeees VIII Product warranties ccccccccecceccceeceeeceeeeeeeceeeeeeceeeeeeeeeeeeeeeneeeeeeeeeeeneeteetns VIII 1 Before you start acacia pe eases as ajaneee vere coeewedoneecectedeeevevseus 9 Important information about your new tape drive eee eeeeeeeeeeeeeeees 9 Supported models cccccccccccecccecceeccceccecccecccecccecceceeeeceeeeceeeeeeeeeeeeeseeeereeeeeess 9 Which operating systems are supported ceceeceseeeseceeeeceeeeaeeeaeeeeeeeeeeees 10 How do connect the drive to my server sssssseeeeeiirssssrrrrrrrssssrrerrrrreseee 10 Internal drives 00 ccceecsescsesesensceneaeeeaeeaaeeeaeeaeneaeeeeeceaeeneceeeceeeeaeeeeeseaeeneas 10 External Grive S sieer a sce catestetvoes trie cexeetees 10 Your LTO tape drive 20 0 0 ceeeeeseeseeesseeeceeeaeeeaeeaaeeaae
18. f it is still on call for service O B S O O Write protect the cartridge by ai sliding the switch on the tape O O 9 O cartridge see Write protecting The tape cartridge The tape is ejected memory CM may immediately and be faulty Tape FLASHES or Drive FLASHES on unloading tape cartridges on page 45 The tape can be loaded and the data read Once the data is recovered the cartridge must be discarded Load a new cartridge If the O O The drive mechan error persists power cycle or Ae ism has detected an reset the drive Drive FLASHES error If the Drive LED remains on call for service 1019257 34 Understanding LED sequences LED Sequence Cause Action required O TO E Insert a cartridge to clear the Drive Tape and bib 7 Lal ac LED sequence If the condition UES PIONS ersists call for service Ready FLASH P O08 t O O Power cycle or reset the drive Drive and Ready The drive has a Upgrade the firmware If the ON with Tape and firmware error condition persists call for Clean OFF SEVICE Alternates repeatedly Encryption LED LTO 5 models only March 2010 The encryption LED may be blue or amber as described in the following table The state of the other LEDs depends upon the activity as described below Table 5 2 Encryption LED LTO 5 tape drives only Encryption LED Blue or Amber C OR The drive is idle and there is no encryption key Off
19. files on Unix platforms 51 Chapter 8 Troubleshooting 52 Problems with cartridges If you experience any problems using LTO branded cartridges check e The cartridge case is intact and that it contains no splits cracks or damage The cartridge has been stored at the correct temperature and humidity This prevents condensation See the insert included with the tape cart ridge for storage conditions e The write protect switch is fully operational It should move from side to side with a positive click The cartridge is jammed If the cartridge is jammed or the backup application is unable to eject it you can force eject the cartridge If the failure occurs regularly contact Technical Support 1 Either press and hold the Eject button on the front of the tape drive for at least 10 seconds 2 Wait for the cartridge to be ejected This process may take up to 10 minutes the maximum rewind time It is important that you allow sufficient time for the drive to complete this process If you interrupt it you may damage the media or the tape drive The drive is then reset as though you had turned the power off and then on again You may lose data if you force eject a cartridge The tape may also become unreadable because an EOD End of Data mark may not be properly written 3 Ifthe cartridge is still jammed the tape drive has failed contact Technical Support The drive will not accept the cartridge or ejects
20. g To avoid personal injury or damage to the server or tape drive ensure that the server is disconnected from the mains power supply while you install the drive March 2010 15 Chapter 2 Installing an internal LTO tape drive f Caution Static electricity can damage electronic components Always wear an antistatic wriststrap if one is available If not after you have disconnected power from the server and removed the cover touch a bare metal part of the chassis Similarly touch a bare metal part of the drive before installing it Assemble the necessary tools and materials e Phillips screwdriver e Flat bladed screwdriver if your server uses slotted screws e Torx screwdriver if your server uses torx screws e Your server manuals for reference during installation Perform a normal system shutdown and turn off the server and any connected peripherals Remove the cover and front panel from the server as detailed in your server s documentation As you work inside the server you may have to disconnect other signal cables or power cables from other devices to maneuver the new drive into place If you have to do this make a note of their position and connections so you can put them back correctly later Note The server must provide forced cooling and be capable of drawing 6 cfm 0 17 m minute or 10 08 m hour of air through the tape drive at up to 40 C ambient operation This reduces to 4 cfm at 35 C ambient opera
21. grades Note Certain backup applications require you to use their own Tape driver instead of the manufacturer s Tape driver Enabling encryption LTO 5 and LTO 4 only The LTO 5 and LTO 4 tape drive includes hardware capable of performing data encryption while writing and data decryption while reading both at full speed This is only possible with Ultrium 3 TB and 1 6 TB media respectively See also LTO 4 tape drives and encryption on page 43 If you wish to make use of the encryption capability you must enable this feature via the backup software application Refer to your supplier to find out which applications support this advanced data protection capability March 2010 Chapter 1 Before you start Notes 1019257 14 Te Installing an internal LTO tape drive If you are installing an external LTO tape drive please refer to Installing an external tape drive on page 25 Note Always refer to http www tandbergdata com to find out which HBAs and cables are appropriate for your combination of server and tape drive In this chapter e Prepare mounting bay on page 15 e Attach mounting hardware on page 16 e Install drive on page 18 e Connect SAS and power cables on page 19 e Secure the drive on page 21 e Reboot the server on page 23 Prepare mounting bay You need one industry standard 57 inch half height bay in which to install the LTO tape drive Warnin
22. guide describes how to install and operate the following LTO tape drive models e LTO 5 internal and external tape drives e LTO 4 internal and external tape drives e LTO 3 internal and external tape drives March 2010 Chapter 1 Before you start For a detailed product specification please refer to http www tandbergdata com Which operating systems are supported LTO tape drives can be connected to servers running under Windows Linux and other major operating systems Refer to http www tandbergdata com for the most recent information about the operating system versions that are supported How do I connect the drive to my server Installation requires a SAS host controller or host bus adapter HBA that supports tape Internal drives The tape drive is installed into a spare drive bay in your server and is attached to the host server s internal SAS controller or SAS host bus adapter Refer to http www tandbergdata com for supported products You need one industry standard 5 inch half height bay in which to install the LTO tape drive Different models of server require different mounting methods Refer to your server documentation for detailed information External drives A SAS cable is required to connect to an external SAS port If your server does not have an active external SAS port you must purchase and install an additional HBA Some controllers have an external connector but its default state is i
23. ify installation 29 troubleshooting 32 loading W cartridge 38 WORM cartridges 42 write protection 45 M media 42 mounting bay 15 mounting hardware 16 O operating systems 10 operation drives 38 optimizing performance 51 P performance optimizing 51 power cable external drive 27 power specification 12 S secure drive 21 supported models 9 1019257
24. ions for LTO half height tape drives 12 LED SEQUENCES irissen nni a EERE ie ateieenn 33 Encryption LED LTO 5 tape drives only cccceeeeeees 35 Data cartridge compatibility 0 0 0 cece eeeeeeeeeeeetteeeeeeeaes 42 Environmental specifications for LTO tape drives 50 About this guide This guide provides information about e Installing the LTO SAS tape drive e Using the LTO SAS tape drive e Troubleshooting the LTO SAS tape drive Intended audience This guide is intended for users who install operate and maintain the LTO tape drive Document conventions and symbols Table 1 Document conventions BUA EK ee Cross reference links and e mail addresses 1 on page VII Blue underlined text http website addresses www tandbergdata com e Keys that are pressed e Text typed into a GUI element such as a box Bold text GUI elements that are clicked or selected such as menu and list items buttons tabs and check boxes Italic text Text emphasis File and directory names System output Monospace text Code Commands their arguments and argu ment values Monospace italic Code variables text Command variables Monospace bold text Emphasized monospace text March 2010 VII About this guide A Warning Indicates that failure to follow directions could result in bodily harm or death Caution Indicates that failure to follow directions could r
25. l be asked to enter the key ccceeeesseseceeeeseeeeeneneeeee 44 What happens if don t remember the key ssssssssossesssessseeseeeseeerrereneens 44 Does encryption affect tape drive performance ccccccseeeeeeeeeees 45 Does the tape drive encrypt media in an earlier Ultrium format 45 Where can get more information cccccccsecentceeeeessteceeeseeeeneeeeneeeee 45 Write protecting CAMMOGSS cick secant esis sacs ivedeane anddoasescenthataciotesesscacsdcaadiessuedeyy 45 Cleaning the tape drive sisixccciasccaniecertdcasssecetsecenskenssecucincenau ives se aetnecertacanisecettes 46 Handling cartidges cet ecctstece bas ivsis acccente teeta aA See ii k 47 Operating and storage environment eceeeee eee eeeeeceeeeeeeeeeeseceeneeaeeeee 47 8 Troubleshooting sssssssssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnnm nne 49 General POC IS onirin iiaei iaaah iniaa aen ika aiiiar a aikai 49 Optimizing performance cccccccccecceeeccecececeeeceecececceeceeeeeeeceeeeeeeseeeeeeeetess 51 Problems With cartridges sxicciiesccctcccextsnsevcctetesiasaparasscnecbsnesersarsacmassmexesnanteletee 52 The cartridge is jammed since chcrncaseasssinseccincahanaasnion thvntanee ernaberrteetugeaaucmnenies 52 The drive will not accept the cartridge or ejects it immediately 52 NAEK carats ae dette A AE 55 1019257 March 2010 Figure 1 1 Figure 1 2 Figure 2 1 Figure 2 2
26. lems 50 removing 39 WORM 42 write protecting 45 cleaning tape drive 46 cleaning cartridges 41 compatibility backup software 13 connecting power cable external drive 27 connecting SAS cables external drive 25 internal drive 19 conventions document VII text symbols VIII D data cartridges 42 document conventions VII drive front view 11 installing 15 operating 38 drivers installing 12 UNIX 12 Windows 12 E encryption 43 backup software 13 encryption LED 35 external drive installation 25 F firmware upgrading drives 39 front panel LEDs 32 front view 11 H handling cartridges 47 help obtaining VIII host problems 51 inserting cartridges 38 install drive 18 55 me 56 installation symbols in text VIII attach mounting hardware 16 connect cables external 25 T connect cables internal 19 external drive 25 tape drive cleaning 46 guidelines 10 install drive 18 internal drive 15 prepare mounting bay 15 problems 49 reboot external 27 reboot internal 23 secure drive 21 technical support VIII text symbols VIII troubleshooting cartridges 52 general procedure 49 LEDs 32 optimizing performance 51 verify 29 installing U drivers 12 UNIX internal drive drivers 12 installation 15 Unload button 39 unloading J cartridge 39 jammed cartridge 52 upgrading firmware drives 39 L V LEDs 32 encryption 35 ver
27. ling encryption please refer to the documentation supplied with your backup application This will also highlight any default states for example when copying tapes that may need changing if using encrypted tapes Write protecting cartridges Warning Always remove the cartridge from the tape drive before you change the write protection If you want to protect the data on a cartridge from being altered or overwritten you can write protect the cartridge March 2010 45 Chapter 7 Use the correct media e To write protect a cartridge push the switch to the right to prevent any data recording on the cartridge Note the padlock on the tab that indicates that the cartridge is protected To write enable a cartridge push the switch to the left to allow data re cording on the cartridge Figure 7 1 on page 46 illustrates the location of the write protect tab 1 Write protect tab Figure 7 1 Write protecting a cartridge Write protection will not protect your cartridges against magnets Write protection will not prevent a cartridge being erased by bulk erasure or degaussing Do not bulk erase LTO format cartridges This will destroy pre recorded servo information and make the cartridge unusable Cleaning the tape drive You must use the Ultrium Universal Cleaning Cartridge with LTO tape drives as other cleaning cartridges will not load and run To clean the tape drive LTO tape drives do not require regular cleaning An U
28. ltrium Universal Cleaning Cartridge should only be used when the orange Clean LED is flashing 1 Insert the Ultrium Universal Cleaning Cartridge 1019257 46 01925 Handling cartridges 2 The drive will carry out its cleaning cycle and eject the cartridge on completion which can take up to 5 minutes During the cleaning cycle the orange Clean LED will be on solidly and the green Ready LED will flash Each Ultrium Universal Cleaning Cartridge cleaning cartridge can be used up to 50 times with LTO tape drives If the cleaning cartridge is ejected immediately with the Tape LED on it has expired Handling cartridges Do not attempt to clean the tape path or tape guides inside the cartridge Do not leave cartridges in the drive The tape loses tension in the power off state which can lead to problems particularly if the drive has been moved e Do not leave cartridges in excessively dry or humid conditions e Do not leave cartridges in direct sunlight or in places where magnetic fields are present for example under telephones next to monitors or near transformers e Do not drop cartridges or handle them roughly e Stick labels onto the label area only e Do not bulk erase or degauss LTO format cartridges because this will render them unusable Operating and storage environment To prevent condensation and for long life the cartridge should only be operated or stored as follows e Operation 100 C to 45
29. ly once read many LTO 4 read write write once read many LTO 3 read only read write Capacity assumes 2 1 compression WORM data cartridges Ultrium 1 6 TB data cart ridges read write write once read many read write write once read many not suppor ted Ultrium 3 TB data cartridges read write write once read many not suppor ted not suppor ted LTO tape drives include support for both re writable and Write Once Read Many WORM data cartridges WORM cartridges provide for an 42 1019257 LTO 5 tape drives and partitioning enhanced level of data security against accidental or malicious alteration of data on the tape cartridge The WORM data cartridge can be appended to maximize the full capacity of the tape cartridge but the user will be unable to erase or overwrite data on the cartridge Any attempt to modify a WORM cartridge to enable writing over existing data will result in the media becoming permanently write protected It should still be readable in a WORM drive depending upon the severity of the tampering but no further appended backups will be possible WORM data cartridges are clearly identified by their distinctive two tone cartridge color They can only be used with LTO tape drives that support the WORM feature To check whether your backup or archive software application supports WORM cartridges refer to http www tandbergdata com LTO 5 tape drives and pa
30. nactive because the SAS channels are in use for internal disks See also Installing an external tape drive on page 25 1019257 10 01925 Your LTO tape drive Your LTO tape drive 2 3 8 1 Cassette door 5 Tape LED 2 On Off switch external drives 6 Drive LED only 3 Encryption LED 7 Ready LED 4 Clean LED 8 Eject button Figure 1 1 Front view of half height LTO 5 external tape drive 1 i 7 1 Cassette door 5 Drive LED 2 On Off switch external drives 6 Ready LED only 3 Clean LED 7 Eject button 4 Tape LED Figure 1 2 Front view of half height LTO 4 and LTO 3 external tape drive March 2010 Chapter 1 Before you start Power specifications Power for the LTO 5 half height internal tape drive is supplied through the SAS cable For all earlier models of tape drive a separate power cable is required see http www tandbergdata com For a detailed product specification please refer to http www tandbergdata com Table 1 1 Power specifications for LTO half height tape drives LTO 5 half height tape LTO 4 amd LTO 3 half drives height tape drives Power 7 5 Watts idle consump 24 Watts typical tion 40 Watts maximum 5V 4 1A typical Powerre 5V 4 3A maximum quire nightie 12V 0 75A typical 12V 2 3A maximum Power re quire ments 100 240 VAC 50 60 Hz external auto ranging 0 8A maximum tape drives Drivers 13 Watts idle 20 W
31. nal drives 6 Drive LED only 3 Encryption LED 7 Ready LED 4 Clean LED 8 Eject button Figure 5 1 Front view of half height LTO 5 external tape drive 1 Cassette door 5 Drive LED 2 On Off switch external drives 6 Ready LED only 3 Clean LED 7 Eject button 4 Tape LED Figure 5 2 Front view of half height LTO 4 and LTO 3 external tape drive Understanding LED sequences The meaning of different patterns of LEDs is as follows 1019257 32 March 2010 Table 5 1 LED sequences LED Sequence OOOO All LEDs OFF O W O Ready and Clean OFF Drive and Tape FLASH O O O Ready is ON O O O Ready FLASHES O O O Ready FLASHES fast 0 Ready is OFF others are ON Drive may not have power may be faulty or may have been power cycled or re set during a firm ware upgrade The drive has failed to execute power on self test POST The drive is ready for operation The drive is carrying out a normal activity read write The drive is down loading firmware Firmware is being reprogrammed Understanding LED sequences Make sure the drive is switched on The power on off switch on an external drive incorporates a green LED Check the power cable connection and replace the cable if necessary On external drives you can use the power cable from your monitor or another device to check that the connection is working If the power supply is present and
32. ronmental conditions against the specified limits March 2010 49 Chapter 8 Troubleshooting 50 Table 8 1 Environmental specifications for LTO tape drives Temperature range Non condensing hu midity range 50 to 95 F 10 to 40 Operating C at a minimum of 6 CFM airflow Storage 40 to 151 F 40 to 10 to 95 RH non g 66 C condensing Are you using new cartridges or a different brand of cartridge Have you been using the particular cartridge for a very long time 20 to 80 RH non condensing The problem could lie with the cartridge 1 Check through the media chapter on Use the correct media on page 41 2 Check that you are using an Ultrium cartridge Compatible media can be recognized by the LTO logo which is the same as the logo on the front of your drive 3 Use the correct media type for example Ultrium 3 TB RW and Ultrium 3 TB WORM tape cartridges for use with LTO 5 tape drives Ultrium 1 6 TB RW and Ultrium 1 6 TB WORM tape cartridges for use with LTO 4 tape drives e Ultrium 800 GB RW and Ultrium 800 GB WORM tape cartridges for use with LTO 3 tape drives 4 Has the cartridge been write protected see Write protecting cartridges on page 45 5 Clean the tape heads with the cleaning cartridge see Cleaning cartridges on page 41 Make sure you are using the Ultrium Universal Cleaning Cartridge Try the operation again If the problem still occ
33. rtitioning The LTO 5 tape drive supports two tape partitions when used with Ultrium 3 TB R W cartridges Tape partitioning is not supported with WORM cartridges or with earlier generations of cartridge It is not supported on earlier generation tape drives If you insert a partitioned tape into a tape drive that does not support partitioning it will be ejected To check for the latest information about support for partitioning and any required firmware upgrades go to http www tandbergdata com Refer to your backup application s documentation for information about creating and using partitions on the tape drive LTO 5 and LTO 4 tape drives and encryption The LTO 5 and LTO 4 tape drive includes hardware capable of performing data encryption at full speed while writing data and decrypting when reading Encryption is the process of changing data into a form that cannot be read until it is deciphered protecting the data from unauthorized access and use LTO 5 and LTO 4 tape drives use the strongest version of the industry standard AES encrypting algorithm to protect your data To make use of this feature you need e A backup application that supports hardware encryption e Ultrium 3 TB R W or WORM or 1 6 TB R W or WORM media no en cryption will be performed when writing earlier generations of tape March 2010 Chapter 7 Use the correct media When should I use encryption Your company policy will determine when you n
34. rver Reboot the server Reboot the server to power up the tape drive and server Watch the boot screen carefully after installation If there are any error or unexpected messages go back and check the SAS cabling carefully If this does not resolve the problem refer to Troubleshooting on page 49 for further guidelines March 2010 23 Chapter 2 Installing an internal LTO tape drive Notes 1 24 019257 Installing an external LTO tape drive This chapter describes how to connect your tape drive to an external port on the host controller or new HBA If you are installing an internal LTO tape drive please refer to Installing an internal tape drive on page 15 In this chapter e Connecting the tape drive to an external SAS port on page 25 e Reboot the server on page 27 Connecting the tape drive to an external SAS port March 2010 1 If installing a new HBA follow the instructions supplied with the HBA to install it and any associated drivers 25 Chapter 3 Installing an external LTO tape drive 2 Connect the purchased SAS cable to the external SAS connector on the SAS HBA 1 SAS connector on server Figure 3 1 Connecting the SAS cable to the server 1019257 26 sane Reboot the server 3 Connect the SAS and power cables to the tape drive and plug the other end of the power cable into the power outlet 1 SAS connector 3 Power on off switch 2 Power conne
35. s its load sequence When the cartridge is loaded the Ready light shows steady green Unloading a cartridge Caution Never try to remove a cartridge before it is fully A ejected 1019257 38 Pet Removing power from the drive 1 Press the Eject button on the front panel 1 Eject button Figure 6 2 Ejecting a cartridge 2 The drive will complete its current task rewind the tape to the beginning and eject the cartridge The rewind process may take up to 10 minutes The Ready light will flash to indicate that the unload is still in progress Removing power from the drive To ensure reliable operation do not remove power from the drive during read write fast search load and unload activities Do not remove power during a firmware upgrade March 2010 39 Chapter 6 Operating your tape drive Notes 40 1019257 Use the correct media For best performance we recommend branded media See http www tandbergdata com for recommended products In this chapter e Cartridges on page 41 e WORM data cartridges on page 42 e LTO 4 tape drives and encryption on page 43 e Write protecting cartridges on page 45 e Cleaning the tape drive on page 46 e Handling cartridges on page 47 e Operating and storage environment on page 47 Cartridges Cleaning cartridges The recommended cleaning cartridges is the Ultrium Universal Cleaning Cartridge This cleaning
36. tape drive o S 1 M3 mounting screws 2 M3 offset mounting screws Figure 2 2 Attaching locating screws Install drive Note If cable access for the tape drive bay is awkward it may be easier to access power and other connections if the tape drive is installed in the top bay You may need to move other devices to lower bays to achieve this Refer also to your server documentation Slide the tape drive into the open bay aligning the tray or rails with the slots in the bay as shown in Figure 2 3 on page 19 1019257 Connect SAS and power cables Figure 2 3 Installing tape drive Note The illustration shows a server that uses mounting rails If your server does not use mounting hardware check that the holes in the chassis are aligned with the holes in the side of the tape drive Do not secure the drive at this point because you may have to move the drive to get the cables into place Connect SAS and power cables Important A SAS HBA and appropriate SAS cable are required LTO 5 tape drives require a SAS cable with power connector LTO 4 and LTO 3 tape drives have a separate power connector on the rear of the tape drive 1 Ifa SAS HBA is not already installed in the server follow the instructions supplied with the HBA to install it and any associated drivers before you install the tape drive 2 Connect the purchased SAS cable to the SAS HBA March 2010 19 Chapter 2 Installing an internal LT
37. tion Ensure that empty bays have the appropriate blanking plates installed so that airflow is maintained Remove the filler panel from a spare 5 4 inch bay of your server as described in your server s documentation With some servers you must also remove the half height device divider You are now ready to install your tape drive Attach mounting hardware If your server requires special rails or other hardware to install the tape drive mount them on the tape drive now If your server does not require special mounting hardware proceed to Install drive on page 18 now Please check your server documentation to ascertain the correct method of mounting and to check whether mounting hardware is provided with the server or must be purchased separately 1019257 March 2010 Attach mounting hardware Caution The LTO half height drive only allows 3 mm of the A engagement of the screw into the drive If you remove an existing drive do not assume the screws that you remove are the correct length for your new LTO drive Always use 3 mm screws and use washers or shims to tighten if necessary Different models of server require different mounting methods Always refer to your server documentation for details The following diagrams illustrate common mounting methods If mounting hardware is supplied with your tape drive it may not be exactly the same as shown in the illustrations Chapter 2 Installing an internal LTO
38. urs try using a different cartridge If the problem is still there the problem probably lies with the drive or the host computer Has the drive been moved recently Have any cables been disconnected and reconnected Has the environment changed unusually hot cold damp or dry Has there been dust or dirt near the drive Have reasonable precautions against static been taken The problem could lie with the drive 1 Check the cables and connectors 2 Clean the tape heads with the cleaning cartridge 1019257 Optimizing performance If the problem persists check the environmental conditions against the specified limits see Table 8 1 on page 50 or refer to http www tandbergdata com Perhaps move the drive to a more suitable site Has a new operating system been installed in the host computer Has new backup software been installed The problem could lie with the host or the software Consult the computer s operating manuals the software manual or seek help from a service engineer Optimizing performance Various factors can affect tape drive performance particularly in a network environment In nearly all cases when performance is not as expected it is the data rates of the disk subsystem that cause the bottleneck If your tape drive is not performing as well as expected for example if backup windows are longer than expected please consider the following points before contacting Technical Support March 2010
39. with Ready flashing The tape drive is reading writing unencrypted green data from another host or unloading a cartridge Solid blue The drive is idle but the encryption key is loaded The drive is ready to read write encrypted data On solid blue with e flashing green The drive is reading writing encrypted data There is an encryption related error This is cleared after unload executes or successful en cryption decryption resumes Alternate flashing blue and amber Note The Encryption LED only functions if you are using backup software that supports hardware encryption and this feature is enabled in the backup application See http www tandbergdata com for backup application compatibility 35 Chapter 5 Understanding the LEDs Notes 101 mec Operating your tape drive In this chapter Loading a cartridge on page 38 Unloading a cartridge on page 38 Removing power from the drive on page 39 March 2010 37 Chapter 6 Operating your tape drive Loading a cartridge 1 Arrow indicates leading direction 2 Cartridge door 3 Label area 4 Ready LED Figure 6 1 Inserting a cartridge 1 Lift the cartridge door and insert the cartridge into the slot in the front of the drive with the white arrow uppermost and facing the drive door Apply gentle pressure until the drive takes the cartridge and loads it The Ready light flashes green while the drive perform
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