Rocstor Prestige
Contents
1. Carry in Limited Warranty Service Available Monday Friday Under the terms of carry in service you may be required to deliver your Rocstor product to the Rocstor Service Center or an authorized service location for warranty repair You must prepay any shipping charges insurance taxes or duties associated with transportation of the product You are responsible for insuring any product shipped or returned for service You assume risk of loss during shipping ROCPOWER Service Upgrades Rocstor offers extra coverage for your product For information on service upgrades visit www Rocstor com Service upgrades purchased in one country are not transferable to another country Manual Disclaimer Revisions to this manual occur periodically Please go to the Rocstor website www rocstor com to obtain the most current version of the User Manual Rocstor is not responsible for any errors or omissions or for the results obtained from the use of the information contained in this manual All information in this manual is provided with no guarantee of completeness accuracy and without warranty of any kind express or implied including but not limited to warranties of the completeness accuracy or currency of this information nor its suitability for any particular purpose TECHNICAL SUPPORT INFORMATION Technical Support All Rocstor products are backed by free telephone technical support for two 2 years from the date of purchase P2. b 25 for load amp battery level ROCPOWER Rear Panel Explanation 120V i WES ROCPOWER 1 JAC Inlet This is to be connected with an AC power cord for plugging into the wall receptacle 2 JAC Input This is to disconnect line input to protect application from Fuse Output overload or short circuit Breaker Fuse Breaker Rating for 120Vac 230Vac systems 1KVA 2KVA 3KVA 120Vac 20A 250V 120 25 250 120Vac 50A 250V 230Vac 10A 250V 230Vac 20A 250V 230Vac 25A 250V 3 This is a battery terminal to be connected with additional battery Battery banks for longer backup time purpose Only a qualified technician Terminal is permitted to process the installation 4 Outlet This is to be plugged by the devices being protected by the UPS Socket type 1KVA 2KVA 3KVA For 120Vac NEMA System 5 15R Apcs Apcs 6pcs N A 2 5 2 5 5 SNMP Slot It is an optional feature used for SNMP card Please Refer to Chapter 3 5 for hardware installation 6 Port This is an interface to send signals to and receive signals from the computer Optional computer software may be required Please refer to Chapter 2 3 for its pin assignments 7 RJ11 RJ45 This is to offer you a modem internet RJ11 and 10 Base T Jack Network RJ45 protection against l
3. power your future PRESTIGE High Frequency On Line UPS User Manual 1 000 VA 2 000 VA 3 000 VA ROCPOWER 1OCPOWE Table of Contents IMPORTANT SAFETY INSTRUCTIONS 3 CHAPTER Foi scie ie toate ii nadie 5 Front Display Panel 5 Rear ate ia dot aja at a tat 7 Communication Port Explanation 8 The RS232 Interface SettingS 8 The Pin Assignments of True RS232 9 CHAPTER 2 10 10 Installation Location pp 10 Storage IMSUMUCTIONS ss isa s atace cae aaa dai EEEE cade aia iai 11 CHAPTER 3 vesidicvsicesitccevestiessavecevccssveceveceevcessicoaseetevecededvensuvsesseversveceas 12 ED 12 Operation Test and Installation Instruction 12 CHAPTER 4 13 Product Introduction neniani iia 13 SNNIPSIO ad dala daia 13 CHAPTER 5 oda aaa ai ea 14 How the UPS Works 14 When Utility is Normal Figure 1 14 Utility Failure and Recovery Figures 2 and 3 14 Overload Condition 4 15 Abnormal Output Condition Figure 5 15 CHAPTER 6 si 17 Troubleshootin
4. OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS IN SUCH STATES OR COUNTRIES SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU This Limited Warranty applies to the Rocstor branded hardware products sold by or leased from Rocstor Inc its worldwide subsidiaries affiliates authorized resellers or country distributors collectively referred to in this Limited Warranty as Rocstor This Limited Warranty is applicable in all countries and may be enforced in any country where Rocstor or its authorized service providers offer warranty service subject to the terms and conditions set forth in this Limited Warranty However warranty service availability and response times may vary from country to country and may also be subject to registration requirements in the country of purchase Rocstor warrants that the Rocstor hardware product and all the internal components of the product that you have purchased or leased from Rocstor are free from defects in materials or workmanship under normal use during the Limited Warranty Period The Limited Warranty Period starts on the date of purchase or lease from Rocstor Your dated sales or delivery receipt showing the date of purchase or lease of the product is your proof of the purchase or lease date You may be required to provide proof of purchase or lease as a c
5. U S and other countries Silicon Graphics is a registered trademark of Silicon Graphics Inc registered in the U S and other countries IBM is trademarks of International Business Machines Corporation registered in the U S and other countries Xerox is registered trademarks of Xerox Corporation registered in the U S and other countries Dell the Dell logo Dimension Inspiron Latitude OptiPlex PowerEdge PowerConnect PowerVault SmartStep and Dell Precision are trademarks of Dell Computer Corporation registered in the U S and other countries All other names are trademarks of their respective companies 2000 2008 Copyrights 2008 Rocstorage Inc This Manual is protected by United States copyright law and may not be reproduced distributed transmitted displayed published or broadcast without the prior written permission of Rocstorage Inc You may not alter or remove any trademark copyright or other notice from copies of this Manual ROCPOWER 30 Contact Information Corporate Headquarters 8130 Remmet Avenue Canoga Park CA 91304 4129 Office 1 818 449 2000 Fax 1 818 884 8777 Email info Rocstor com Technical Support RMA Tel 888 877 7716 USA and Canada Tel 1 818 449 2000 Domestic and Internationals Fax 1 818 884 8777 Hours 9 00 am 5 00 pm PST Mon Fri excluding holidays Email support Rocstor com Sales Info Hours 8 00 am 5 00 pm PST Mon Fri excluding holidays Em
6. e Standard Package includes User s Manual AC Input Power Cord Not available for hard wiring connection models output cables for the UPS with IEC sockets only RJ11 Phone Jack Cable UPS communication kit optional Installation Location It is necessary to select a proper environment to install the unit in order to minimize the possibility of damage to the UPS and extend the life of the UPS Please follow the instructions below 1 Keep at least 20cm 8 inches clearance from the rear panel of the UPS to the wall 2 Do not block the air flow to the ventilation openings of the unit 3 Please check the installation site to avoid overheat and excessive moisture 4 Do not place the UPS in an environment near dusty corruptive or salty material or flammable objects 5 Do expose the UPS to outdoors ROCPOWER Storage Instructions For extended storage through moderate climate 15 to 30 5 to 86 F the batteries should be charged for 12 hours every six 6 months by plugging the UPS power cord into the wall outlet Repeat this every three 3 months in a high temperature 30 to 45 86 to 113 F environment 11 ROCPOWER 12 CHAPTER 3 Setup Operation Test and Installation Instruction The installation should be conducted or supervised by a qualified technician to avoid accident Charge the UPS for more than 8 hours after unpacking to ensure the UPS is fu
7. is used regularly the batteries will be automatically recharged and kept in top condition e This UPS has been designed and constructed to protect your assets from the wide range of power aberrations experienced on utility power lines Take care to install and maintain the system correctly by your local distributor e Intended for installation a temperature controlled environment ROCPOWER e Servicing of batteries should be performed or supervised by persons knowledgeable about batteries and the required precautions Keep unauthorized personnel away from batteries e When replacing batteries replace with the same number and type CAUTION Do NOT dispose of battery or batteries in a fire The battery may explode CAUTION Do NOT open or mutilate the battery or batteries Released electrolyte is harmful to the skin and eyes It may be toxic CAUTION Risk of Electric Shock Do NOT remove the cover There are no user serviceable parts Refer servicing to qualified technicians CAUTION Risk of Electric Shock The battery circuit is NOT isolated from AC Hazardous voltage may exist between the battery terminals and ground Test before touching CAUTION A battery can present a risk of electrical shock and high short circuit current CAUTION Keep children away from this product CAUTION HEALTH CARE THE UPS IS NOT TO BE USED IN PATIENT CARE APPLICATIONS The Rocpower product you purchased was not designed for dire
8. COMPUTER INTERFACE Interface Type Standard RS232 Interface Protocol MegaTec RUPS II SNMP Adaptability Slot for Standard SNMP Card Available Operating Systems Novell Netware Windows OS 2 NetLite MS DOS HP UX AIX Compatibility SUN OS UNIX XENIX Linux etc SAFETY CONFORMANCE Safety Standard EN50091 1 cUL EMC Standard EN50091 2 EN61000 3 3 EN61000 3 2 FCC Class A Marks CE cUL Above specifications are subject to change without prior notice Trademarks of MegaTec RUPS IBM MS DOS Novell Netware Windows OS 2 NetLite HP UX AIX SUN UNIX and XENIX and Linux are registered trademarks of their respective companies ROCPOWER Recycling the Used Battery Contact your local recycling or hazardous waste center for information on the proper disposal of the used batteries 22 ROCPOWER CHAPTER 9 LIMITED WARRANTY This Limited Warranty is provided by Rocstorage Inc hereinafter Rocstor for the Rocstor Rocpower and Rocsecure lines of products General Terms EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY ROCSTOR MAKES NO OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ROCSTOR EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SOME STATES
9. LACEMENT OF ANY ROCSTOR HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE ROCSTOR IS NOT LIABILE FOR ANY DAMAGE TO ANY OTHER PRODUCT CONNECTED TO A ROCSTOR PRODUCT Limitation on Consequential Damages ROCSTOR IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL INCIDENTAL CONSEQUENTIAL OR PUNITIVE DAMAGES ROCSTOR IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU ON BEHALF OF A THIRD PARTY ROCSTOR IS NOT LIABILE FOR ANY DAMAGE TO ANY OTHER PRODUCT CONNECTED TO A ROCSTOR PRODUCT THIS LIMITATION OF LIABILITY APPLIES TO ANY CLAIM FOR DAMAGES OR EQUITABLE RELIEF WHETHER A TORT CLAIM INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY A CONTRACT CLAIM BREACH OF WARRANTY OR ANY OTHER THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED ROCSTOR OR AN AUTHORIZED REPRESENTATIVE OF ROCSTOR OF THE POSSIBILITY OF ANY SUCH DAMAGES 25 ROCPOWER THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS Limitation on the Use of Any Rocstor Rocpower Product The product you purchased was not designed for direct or indirect patient care and tr
10. ail sales Rocstor com Tel 888 877 7716 Fax 818 884 8777 Corporate Government and Academic Customers Our Corporate Sales Team s goal is to help our U S A and Canadian customers find a storage solution that best serves their needs We will help you determine your best purchasing options For more information please contact the appropriate department below or call us at 1 888 877 7716 General sales information sales Rocstor com Corporate sales information corporate_sales Rocstor com Educational sales information academic_sales Rocstor com Federal State amp Local government sales information government_sales Rocstor com Resellers Business Development OEM Partners All Channel National and International Resellers VARs Consultants contact Rocstor Channel Sales In U S call 888 877 7716 Out of USA call 1 818 449 2000 Email reseller_info Rocstor com Thank you for purchasing Rocpower product Rocstor Ver 1009G Note ROCPOWER PRESTIGE user manual 31 ROCPOWER power ROCPOWER 192321062029001 32
11. arks of Rocstorage Inc Rocwave Rocforce Smartroc Rocsafe are the trademarks of Rocstorage Inc store your future secure your future and power your future are the slogan marks of Rocstorage Inc Apple the Apple logo Mac Power Macintosh FireWire and Mac Pro Leopard are trademarks of Apple Computer Inc in the United States and other countries Microsoft MS DOS Windows CE Windows NT Windows 98 Soft Windows Vista are registered trademarks of Microsoft Corporation in the United States and other countries Intel Itanium Pentium Celeron and Xeon MMX are registered U S trademarks of Intel Corporation or its subsidiaries in the United States and other countries Novel and is all related marks are registered trademarks of Novell Inc in the United States and other countries Java is a U S trademark of Sun Microsystems Inc Java T and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the U S and other countries Netscape and Netscape Navigator are U S trademarks of Netscape Communications Corporation Oracle is a registered U S trademark of Oracle Corporation Redwood City California Sun Sun Microsystems are trademarks or registered trademarks of Sun Microsystems Inc in the U S and other countries UNIX is a registered trademark of The Open Group Digital Equipment is trademarks of Digital Equipment Corporation registered in the
12. cord of the UPS from the wall outlet to test the condition of the batteries 3 Ensure that all applications have been saved before the battery discharging capability test is conducted 18 ROCPOWER CHAPTER 7 Communication Hardware Installation 1 Connect the male connector of RS 232 cable to the UPS communication port 2 Connect the female connector of RS 232 cable to a dedicated RS232 port If there is only a DB25 connector on your PC use a DB9 DB25 adapter to convert it Software Installation Please refer to the documents contained in the software CD ROM 19 CH APTER 8 Specifications MODEL 1KVA 2KVA 3KVA INPUT Voltage Vac 807140 or 1607280 OUTPUT Frequency Hz 50 60 5 Auto Sensing Phase Single Input Power Factor gt 0 98 Full Load Voltage Vac 100 110 115 120 or 200 220 230 240 Capacity VA W 1000 700 2000 1400 3000 2100 Wave Form Sine Wave THD lt 3 no load to full load Voltage Regulation 2 Frequency Stability 0 5Hz Free Running Transient Response ms 4 Under full load change and corrected within 60ms Synchronization 1 Hz Sec Slew Rate Inverter Free Running If Input Frequency Over 5 Range Crest Factor 3 1 Transfer Time Line Fault Efficiency ACto AC gt 83 Run Time Full Load 8 Min 7 Min 8 Min DC Start Yes BATTERY Type Sealed Maintenance Free Lea
13. ct or indirect patient care and treatment DO NOT use this product with any equipment used to directly or indirectly treat or care for a patient CAUTION To prevent personal injury or property damage do not carry or move the UPS by the handle or the front cover CAUTION The UPS is designed to be used with computer loads only CAUTION Do NOT connect a laser printer to the UPS outlets The Following precautions should be observed when working on batteries e Remove watches rings or other metal objects e Use tools with insulated handles e Wear rubber gloves and boots e Do not lay tools metal parts on top of batteries e Disconnect charging source prior to connecting or disconnecting battery terminals WARNING e This is a Class A UPS Product a domestic environment e This product may cause radio interference Should this occur the user may be required to take additional measures CAUTION To reduce the risk of fire connect only to a circuit provided with 20 amperes maximum branch circuit over current protection in accordance with the National Electric Code ANSI NFPA 70 For 1KVA and 2KVA models CAUTION To reduce the risk of fire connect only to a circuit provided with 30 amperes maximum branch circuit over current protection in accordance with the national electric code ANSI NFPA 70 For 3KVA model CAUTION To disconnect loads from the UPS please install a suitable external power switch or breaker be
14. d Acid Quantity pcs 3 6 8 Voltage Vdc 36 72 96 Recharge Time 8 Hours To 90 Supplementary Charger Optional 200 500W Charger for extended back up application DIS PLAY LED Utility Battery Low Inverter Bypass Self Test Load Level Battery Level Overload Fault Conditions 20 ROCPOWER MODEL 1 000 VA 2 000 VA 3 000 VA PROTECTION 100 120 delay 60 seconds before switching to bypass Overload 120 150 delay 10 seconds before switching to bypass gt 150 immediately switch to bypass a Inv Mode UPS shutdown and Cut the Output b Bypass Mode AC Input fuse Breaks down a Utility Normal Switch to Bypass Overheat b Utility Abnormal Buzzer sounds continuously Fault LED lights up then cut the output Short Circuit High Voltage Trip Off Switch to Backup Mode Battery Low Alarm continuously till battery cutoff Noise Suppression Comply with EN50091 2 Spike Suppression Comply with EN61000 4 5 ALARM Line Failure Battery Low Transfer to Bypass Overload System Audible and Visual Fault Conditions PHYSICAL ale WxHxD 147x223x401 130x365x479 190x365x453 Net Weight Kgs 15 27 36 Outlets IEC Local For detailed information please refer to Chapter 1 ENVIRONMENT Temperature 0 C 40 C Humidity 3079096 RH Maximum Non Condensing Noise lt 45 dB at 1 meter
15. d Recovery Figures 2 and 3 When the utility is abnormal the utility LED will dim and the batteries will stop charging If the inverter was turned ON the UPS will convert battery power for the output and the inverter LED will remain lit If the inverter was turned OFF the UPS will shut OFF completely Figure 2 When the utility is back to normal the UPS will return to Figure 1 When the utility fails the batteries will drain gradually When the battery energy is low the Bat Low LED will light up and the buzzer will beep twice a second before the UPS shuts OFF The UPS will restart automatically when the utility is back to normal Figure 3 14 Bypass 100 UTILITY 75 INVERTER 50 BAT Low 25 OVER LOAD LOAD LEVEL Fig 1 ByPass 100 UTILITY 75 wverrer 50 BAT Low 25 OVER LOAD LOAD LEVEL Fig 2 Bypass 100 75 Qo inverreR 50 BAT Low 25 OVER LOAD LOAD LEVEL Fig 3 ROCPOWER Overload Condition Figure 4 When the utility is normal the loading of the UPS above 105 is considered an overload and the Overload LED will light up If the UPS overload is between 105 120 it will switch to Bypass Mode within 60 seconds If the UPS overload is between 120 150 it will switch to Bypass Mode in 10 seconds If the UPS overload is over 150 it will switch to Bypass Mode immediately When i
16. d bypass LED will light up and the UPS will switch to Inverter Mode after the overheating is eliminated If it happens when the utility is abnormal the buzzer will beep continuously and the fault LED will light up The output of the UPS will also be shut OFF Inverter Over current or Output Voltage Abnormal Figure 6 If excessive inverter current or out of range voltage is detected by the UPS it will switch to Bypass Mode when the utility is normal The utility LED bypass LED and fault LED will light up If these two conditions occur when the utility is abnormal the UPS will turn OFF the output and the fault LED will light up 16 TEST OK BYPASS SILENCE FAULT BYPASS 100 UTILITY 75 INVERTER 50 Low 25 OVER LOAD LOAD LEVEL Fig 6 CHAPTER 6 Troubleshooting ROCP OWER When the UPS malfunctions during operation you may check the list below for proper adjustment Should the problem persist please contact your local distributor for help Situation Utility LED is not ON and the UPS is on Battery Mode when the utility is normal The UPS switches to Battery Mode then back to Utility Mode when the connected device is turned ON Or the UPS switches back and forth between battery and utility Check Items AC input cord is loose or AC input fuse is broken 1 Check if any power strip is connected to the UPS 2 Check for damage to the wall receptac
17. eatment Do not use this product with any equipment used to directly or indirectly treat or care for a patient CAUTION IF DAMAGED The UPS contains sealed non spillable lead acid batteries The UPS must be recycled or disposed of properly Packages that are crushed punctured or torn such that the contents are revealed should be set aside in an isolated area and must be inspected by a qualified person If the package is not shippable the contents shall be promptly collected and segregated Immediately contact the cosigner or consignee Disclaimer We accept no liability for any loss of data damages and the inability of Rocstor products to work with any third party equipment Nor can Rocstor accept any liability or responsibility for software or third party hardware products Options and Software The Limited Warranty terms and conditions for Rocstor options are as indicated in the Limited Warranty applicable to Rocstor options ROCSTOR DOES NOT WARRANTY SOFTWARE PRODUCTS INCLUDING ANY SOFTWARE PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY ROCSTOR Rocstor s only obligations with respect to software distributed by Rocstor under the Rocstor brand name are set forth in the applicable end user license or program license agreement Non Rocstor hardware and software products are provided AS IS and without any Warranty However non Rocstor manufacturers suppliers or publishers may provide their own warranties directly to you Soft
18. g siscce ca caca cae dani cata aa ai dada daia s 17 Maintenance sinea aia a nn anda ll a i n nt 18 CHAPTER 7 isi ere 19 COMMUNICATION 2 ant hanen aan ba ii 19 Hardware 19 Software 1 19 CHAPTER 8 sccciecdesvccdvecessticstvecesccavvedeeccsstvasteconceutsVevesevsedsdvetuveseanvecees 20 Specifications scai dona aa auda aaa tata ac sd dana e 20 Recycling the Used Battery 22 CHAPTER 9 23 LIMITED nenea nana anna 23 TECHNICAL SUPPORT INFORMATION 28 Trademarks Acknowledgements et 29 5 2 29 Contact Information 30 ROCPOWER IMPORTANT SAFETY INSTRUCTIONS PLEASE SAVE THESE INSTRUCTIONS This manual contains important instructions that should be followed during unpacking installation and maintenance of the UPS and batteries Important Notices e ensure safety in all applications where a UPS is hard wired to the electrical supply the connections between the UPS and the electrical supply should be made by a qualified electrical contractor e Those UPS systems supplied with a factory input lead can be safely connected to the wall outlet by the purchaser e The UPS has its own internal energy source battery Should the battery be switched on when
19. ine interference 8 DIP Switches For Calibration Communication Port Explanation The communication port on the rear panel of the UPS is a true RS232 serial type It may be connected to a computer and allows the computer to monitor the status of UPS It also controls the operation of the UPS via additional UPS software kits The bundled software is for the Windows environment such as Windows 95 amp 98 Windows NT XP and Vista For other applications such as Novell NetWare Unix Linux etc please contact your local distributor for a proper solution The RS232 Interface Settings The RS232 interface shall be set as follows Baud Rate 2400 bps Data Length 8 bits Stop Bit 1 bit Parity None The Pin Assignments of true RS232 type The Pin Assignments of true RS232 type are illustrated as follows Pin 6 RS232 Rx Pin 9 RS232 Tx Pin 7 Ground ROCPOWER 10 CHAPTER 2 Check the unit in its packing container and after removal but before installation for any obvious problems Retain the packing material for future use Unpacking CAUTION Please be careful when lifting the shipping container or the UPS These items are heavy Improper lifting or movement may cause personal injuries or property damage the UPS out of the packing material Retain it for future use e Inspect the UPS for any obvious damage If damage exits IMMEDIATELY contact the hipper
20. le Solution Connect the AC input cord to wall receptacle Replace the AC fuse with one of the same rating If problem persists please call for service 2 Do not use power strip 2 Replace the wall receptacle Overload LED lights up UPS is overloaded Please remove some load at the output end of the UPS until the RED LED extinguishes ROCP OWER Situation Check Items Solution Battery Low LED lights up Battery is running out Please proceed to immediately shutdown your load and applications then recharge the batteries Fault LED lights up Disconnect the output load immediately and turn on the UPS to see if the fault LED is still on If not your output load has probably been shorted Otherwise call for service System fails to backup when the utility fails Disconnect the input power cord from the rear panel and turn on the front switch to see if the UPS turns on If not call for service UPS is normal but no output Check to see if all cords to load are properly connected Strange noise and smell Check all outlets to see if they are properly connected Immediately shut down the whole system Disconnect the power from the UPS and call for service Maintenance Clean the dust from the ventilation openings and intakes on the rear panel 1 Turn OFF the UPS and wipe the casing with a damp cloth 2 Periodically unplug the power
21. lease register your product with Rocstor To register fill in the Limited Warranty Registration form the Support tab at www Rocstor com Free telephone technical support is available weekdays from 9 AM until 6 PM Pacific Standard Time Customers in the United States and Canada can call toll free 888 877 8777 all others must call 818 449 2000 When calling for support please have the product s serial number and system hardware information available Rocstor Replaceable Parts Program Where available the Rocstor Replaceable Parts program ships approved replacement parts directly to you to fulfill your warranty This will save considerable repair time After you call the Rocstor Technical Support Center at 888 877 8777 a replaceable part can be sent directly to you Once the part arrives call the Rocstor Technical Support Center A technician will assist you over the phone to ensure that the installation is quick and easy Limitation on the Use of Any Rocstor Product The product you purchased was not designed for direct or indirect patient care and treatment Do not use this product with any equipment used to directly or indirectly treat or care for a patient 28 ROCPOWER 29 Trademarks Acknowledgements 2008 Rocstorage Inc acknowledges the following trademarks for company names or products mentioned within the Rocstor site portal pages and articles text manuals Rocstor Rocsecure and Rocpower are registered tradem
22. lly charged before usage 1 Ensure that the wall outlet is properly grounded 2 Verify if the voltage and frequency ratings match that of the utility then connect the AC Input power cord to a verified grounded 3 wire receptacle 3 Turn onthe Main switch on the front panel to start the UPS The fan on the rear panel will spin 4 After 7710 seconds the start up of UPS will be completed then the utility LED and inverter LED light up simultaneously 5 Disconnect the input power cord of the UPS to see whether the UPS remains operational when the utility is abnormal 6 Re connect the input power cord of the UPS to wall outlet then connect the power of your device to the output receptacle of the UPS 7 Turn on the Main switch on the front panel The utility LED and inverter LED will light up in 7710 seconds then turn on the switch of the device connected to it Do not execute any critical application yet 8 Disconnect the UPS from the wall outlet to simulate utility failure The utility LED should extinguish and the alarm will sound continuously until battery cutoff The device connected to the UPS should operate continuously To mute the audible alarm please push the Test Silence Button on the front panel 9 Your installation is done successfully ROCPOWER 13 CHAPTER 4 Product Introduction e Double conversions online architecture continuously supply your critical device with a high performance stable
23. n Bypass Mode the utility LED bypass LED and overload LED light up When the overload condition is eliminated by reducing the load under 90 the UPS will automatically switch back to Normal Mode In Battery Mode the overload will shut OFF the UPS output Abnormal Output Condition Figure 5 Output short circuit under Inverter Mode If the output load is short circuited under Inverter Mode the UPS will turn OFF the output to prevent damage to the load The fault LED lights up and the buzzer has a long beep The UPS will lock the output and you will be required to manually restart the UPS after the short circuit is eliminated To restart the UPS push the Main switch on the front panel to the OFF position then to the ON position Output short circuit under Bypass Mode If the output load is short circuited under Bypass Mode the input AC fuse will trip open to prevent damage to the output load Use a new fuse with same rating after the short circuit is eliminated Ensure that short circuit has been eliminated before restarting the UPS 15 BYPASS 100 UTILITY 75 amp INVERTER 50 Low 25 OVER LOAD LOAD LEVEL Fig 4 TEST OK BYPASS SILENCE Bypass 100 a UTILITY 75 INVERTER 50 Low 25 OVER LOAD LOAD LEVEL Fig 5 ROCPOWER Overheating If the UPS overheats when the utility is normal it will switch to Bypass Mode The fault LED an
24. no AC power is available voltage will be at the output terminals e Ensure that the AC utility outlet is correctly wired and grounded e Ensure that the input voltage of the UPS matches the supply voltage e Use a certified input power cable with the correct plugs and sockets that matches the voltage system e Do not open the case as there are no serviceable parts inside Opening the case will void the warranty Any attempt to repair the UPS unit by someone other than an authorized technician shall void the warranty e To eliminate overheating of the UPS keep all ventilation openings free from obstruction and do not store anything on top of the UPS Keep the UPS 8 inches 20 cm away from the wall e Ensure the UPS is installed within the proper environment as specified 0 40 C 32 40 and 30 90 non condensing humidity Do not install the UPS in direct sunlight The warranty may be void if the batteries fail e Install the UPS indoors as it is not designed for outdoor use e Dusty corrosive and salty environments can damage the UPS e Install the UPS away from objects which give off excessive heat and areas which are excessively wet e Liquids spilled and or foreign objects dropped into the UPS will void the warranty e The battery will discharge naturally if the system is unused for any length of time e The UPS should be recharged every 2 3 months if unused If this is not done the warranty will be void When the UPS
25. ny reasonable means of communication in which there is acknowledgment of receipt See full street address email address and toll free phone numbers below The notification shall identify any defect malfunction or nonconformity promptly upon discovery Rocstor will acknowledge receipt of the communication and issue a Return Merchandise Authorization RMA code The buyer is obligated to securely and safely package the product preferably in the original packing materials WITH THE RMA code on the shipping label and deliver it together with a copy of the original purchase receipt and a description of the problem to the Rocstor home office Buyer is responsible for the product until it is received by Rocstor It is recommended that the product be insured during transportation NOTICE The individual user should take care to determine prior to use whether this device is suitable adequate or safe for the use intended Since individual applications are subject to great variation Rocstor makes no representation or warranty as to the suitability or fitness of these products for any specific application Limitation of Damages Liability IF YOUR ROCSTOR BRANDED HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE THE ORIGINAL PURCHASER S SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT ROCSTOR S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY 15 EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REP
26. ondition of receiving warranty service You are entitled to warranty service according to the terms and conditions of this document if a repair to your Rocstor branded hardware is required within the Limited Warranty Period This Limited Warranty extends only to the original purchaser or lessee of this Rocstor branded product and is not transferable to anyone who obtains ownership of the Rocstor branded product from the original purchaser or lessee Rocstor products are manufactured using new materials or new and used materials equivalent to new in performance and reliability Spare parts may be new or equivalent to new Spare parts are warranted to be free from defects in material or workmanship for thirty 30 days or for the remainder of the Limited Warranty Period of the Rocstor hardware product in which they are installed whichever is longer 23 ROCPOWER This Limited Warranty is provided by Rocstor for Rocpower lines of products used in the ordinary course of your business Descriptions Drawings and Specifications Rocstor products will substantially conform to the descriptions drawings and specifications published by Rocstor However the descriptions drawings and specifications are not warranties of performance and not warranties of fitness for a particular purpose The descriptions drawings and specifications are subject to this limited warranty Rocstor s Obligation under the Warranty During the Limited Warranty Period Rocst
27. or will repair or replace the defective component parts or the hardware product All component parts or hardware products removed under this Limited Warranty become the property of Rocstor The replacement part or product takes on either the Limited Warranty status of the removed part or product or the thirty 30 day limited warranty of the spare part In the unlikely event that your Rocstor product has a recurring failure Rocstor at its discretion may elect to provide you with a replacement unit of Rocstor s choosing that is at least equivalent to your Rocstor branded product in hardware performance Rocstor reserves the right to elect at its sole discretion to give you a refund of your purchase price or lease payments less interest instead of a replacement This is your exclusive remedy for defective products The original Limited Warranty is not extended when the product or a part of the product is repaired or replaced during the Limited Warranty period Rocstor does not warrant that the operation of this product will be uninterrupted or error free Rocstor is not responsible for damage that occurs as a result of your failure to follow the instructions that came with the Rocstor branded product This Limited Warranty does not apply to expendable parts This Limited Warranty does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective a as a result of accident misuse abuse or o
28. regulated transient free pure sine wave AC Power e Full protection for overloading short circuit and overheating e Powerful micro computer integrated design provides better smart functions and control e Advanced Input PFC control guarantees the PF performance and maximum energy efficiency The wide input voltage working range minimizes battery usage and enhances battery utilization and life DC start function ensures the start up of UPS during power outages e SNMP adapter slot represents the advanced upgrade solution in direct power management via Internet SNMP Slot You may install the SNMP card into the SNMP slot on the rear panel of the UPS The UPS may be connected to the network management system via the SNMP card The installation should be performed by a qualified technician authorized by your local distributor Insert the SNMP card into the SNMP slot as shown Connect the network cable from the network device ex Hub with SNMP accessibility to the UPS Set the SNMP card to Configuration Mode and configure the SNMP card Please refer to the SNMP User Manual for configuration instructions Your hardware installation is now completed ROCPOWER CHAPTER 5 How the UPS Works When Utility is Normal Figure 1 When the utility is normal the utility LED lights up and the batteries are being charged If the inverter was turned ON and the output is normal the inverter LED will also light up Utility Failure an
29. ther external causes b as a result of normal wear c by operation outside the usage parameters stated in the user documentation that shipped with the product and or posted on the Rocstor website d by the use of parts not manufactured or sold by Rocstor or e by modification or service by anyone other than i Rocstor ii a Rocstor authorized service provider or iii your own installation of end user replaceable Rocstor or Rocstor approved parts if available for your product in the servicing country These terms and conditions constitute the complete and exclusive Limited Warranty agreement between Rocstor and you regarding the Rocstor branded product you have purchased or leased These terms and conditions supersede any prior agreements or representations including representations made in Rocstor sales literature or advice given to you by Rocstor or an agent or employee of Rocstor that may have been made in connection with your purchase or lease of the Rocstor branded product No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of Rocstor 24 Buyer s Obligation under the Warranty The person requesting coverage under this warranty shall prove that he or she is the original purchaser and declares that the product has not been sold leased bartered or otherwise changed possession The buyer must notify Rocstor and show proof of notification through a
30. tween UPS output and loads CHAPTER 1 Front Display Panel Explanation m BUN 94 1 2KVA ROCPOWER ROCPOWER 1 Main Switch This is control the ON OFF of the UPS 2 Self Test OK LED Green LED lights up if self test is O K 3 Test Silence a To silence alarm by pressing the button b 1 For Standard Unit To execute the self test of the UPS by pressing the button over 10 sec b 2 For Unit with Manual Bypass function Special model To press the button over 5 seconds the UPS will be switched to Bypass Mode and vice versa c To illustrate the percentage of output load level at AC Mode and the battery energy level at Backup Mode by pressing the button 4 Fault LED Red LED lights up if UPS is faulty 5 Bypass LED Amber LED lights up when UPS is in Bypass Mode 6 Utility LED a AC normal Green LED lights up b 100 for load amp battery level 7 Inverter LED a Inverter On Green LED lights up b 75 for load amp battery level 8 Battery low LED a Battery low Red LED lights up b 50 for load amp battery level 9 Over load LED a Over load condition Red LED lights up
31. ware Technical Support Software technical support is defined as assistance with questions and issues about the software that was either preinstalled by Rocstor on the Rocstor branded product or that was included with the Rocstor branded product at the time of your purchase or lease of the product Technical support for software is available for the first ninety 90 days from date of product purchase or lease Your dated sales or delivery receipt showing the date of purchase or lease of the product is your proof of the purchase or lease date You may be required to provide proof of purchase or lease as a condition of receiving software technical support 26 ROCPOWER After the first ninety 90 days technical support for software that was either preinstalled by Rocstor on the Rocstor branded product or included with the Rocstor branded product at the time of your purchase or lease of the product is available for a fee WARNING The individual user should take care to determine prior to use whether this device is suitable adequate or safe for the use intended Since individual applications are subject to great variation the manufacturer Rocstor makes no representation or warranty as to the suitability or fitness of these devices for any specific application Limited Warranty Period The limited warranty period for ROCPOWER UPS products is two 2 years Parts and Labor on the chassis and one 1 year Parts and Labor on the batteries
32. whether inside the chassis or provided separately Rocstor warrants this equipment when properly applied and operated within specified conditions against faulty materials or workmanship for a period of one 1 year from the date of original purchase by the original end user This Limited Warranty extends only to the original purchaser or lessee of this Rocstor branded product and is not transferable For equipment sites within the United States and Canada this limited warranty covers repair or replacement of defective equipment at the discretion of Rocstor Repair will be from the nearest authorized service center Replacement parts and warranty labor will be borne by Rocstor For equipment located outside of the United States and Canada Rocstor Inc only covers faulty parts Rocstor products repaired or replaced pursuant to this limited warranty shall be warranted for the unexpired portion of the limited warranty applying to the original product This limited warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase Customers in Mexico may obtain service under this Limited Warranty only by delivering or shipping the product with all shipping or delivery charges prepaid to an authorized service center Types of Limited Warranty Service Your Rocstor Limited Warranty consists of repair or replacement of defective parts identified by the Rocstor Support Organization as pre failure
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