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Axis M5014

1. 29 AXIS M5014 PTZ Dome Network Camera System Options To access a network protected by IEEE 802 1X devices must authenticate themselves The authentication is performed by a third party entity called an authentication server typically a RADIUS server examples of which are FreeRADIUS and Microsoft Internet Authentication Service In Axis implementation the network device and the authentication server authenticate themselves with the help of digital certificates using EAP TLS Extensible Authentication Protocol Transport Layer Security The certificates are provided by an Certification Authority CA You need e a CA certificate to validate the identity of the authentication server e aCA signed client certificate and a private key to authenticate the network device To allow the network device to access a network protected by IEEE 802 1X 1 Obtain a CA certificate a client certificate and a client private key contact your network administrator 2 Go to Setup gt System Options gt Security gt IEEE 802 1X and upload the CA certificate the client certificate and the client private key 3 Under Settings select the EAPOL version provide your EAP identity and private key password 4 Check the box to enable IEEE 802 1X and click Save Certificates CA Certificate The CA certificate is used to validate the identity of the authentication server Enter the path to the certificate directly or locate the file using the Bro
2. 5 Set the When Activated parameters that is define what the product should do when the event is activated To upload images select Save stream and enter the required information See Save stream 6 Click OK to save the event Save stream To upload images to an FTP or HTTP server save the video stream to the SD card or send images by email check the Save stream box Pre trigger and post trigger buffers are useful when checking to see what happened immediately before and after a trigger All uploaded images are JPEG images Image frequency Set the image frequency to a desired frame rate The frame rate will be the best possible but might not be as high as specified especially if uploading via a slow connection Include pre trigger buffer Images stored internally in the product from the time immediately preceding the trigger Check the box to enable the pre trigger buffer and specify the buffer length in seconds minutes or hours Include post trigger buffer Images stored internally in the product from the time immediately after the trigger Check the box to enable the post trigger buffer and specify the buffer length in seconds minutes or hours Pre trigger and post trigger buffers will be lost if the connection to the event server fails The maximum length of the pre post trigger buffer depends on the video image size and selected frame rate e If the pre or post buffer is too large for the product s internal memory the
3. Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server To make manual settings select Use the following NTP server address and enter the host name or IP address of the NTP server Host Name Configuration The Axis product can be accessed using a host name instead of an IP address The host name is usually the same as the assigned DNS name The host name is configured under System Options Network TCP IP Advanced Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4 Select Use the host name to set the host name manually Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product s IP address changes For more information see the online help O 32 AXIS M5014 PTZ Dome Network Camera System Options Link Local IPv4 Address Link Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network The product can have a Link Local IP and a static or DHCP supplied IP address at the same time This function can be disabled under System Options gt Network gt TCP IP gt Advanced HTTP The HTTP port used by the Axis product can be changed under System Options gt Network gt TCP IP gt Advanced Any port in the range 1024 65536 can be used The default setting is 80 HTTP
4. 4 Click Save to save and start the recording An ongoing recording will be restarted and all previous continuous recordings will be removed if a new stream profile is selected To restart an ongoing recording go to Recordings Continuous and click Restart This will remove all previous continuous recordings To play or download a continuous recording follow these steps 1 Go to Recordings Continuous 2 To play or download the recording from a point in time enter the year month date and the time in hours and minutes in the From field 3 Enter the amount of the recording hours and minutes to play or download in the Duration field 4 Click Play to playback the recording or click Download to download the recording Multiple recordings can be downloaded at the same time Select the recordings and click Download The downloaded file is a zip file containing a minimum of three files of which the Matroska mkv files are the actual recordings The recordings are time stamped with the date and time they were downloaded that is not the date the recordings were made To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded from www axis com techsup software 28 AXIS M5014 PTZ Dome Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options Security
5. The TTL Time To Live value may need to be increased Poor rendering of H 264 Color depth set incorrectly on clients Set to 16 bit or 32 bit color images 9 If text overlays are blurred or if there are other rendering problems you may need to enable Advanced Video Rendering from the Video stab in the AMC Control Panel Ensure that your graphics card is using the latest driver The latest drivers can usually be downloaded from the manufacturer s website Color saturation is different Modify the settings for your graphics adapter Refer to the adapter s documentation for more in H 264 and Motion JPEG information Lower frame rate than Reduce the number of applications running on the client computer expected m P Limit the number of simultaneous viewers Check with the network administrator that there is enough bandwidth available Check in the AMC Control Panel H 264 tag that video processing is NOT set to Decode only key frames Lower the image resolution Why do not get 30 frames See Performance considerations on page 45 per second The 50 Hz version of the product supports up to 25 frames per second Image degeneration Decrease the GOV length Status indicator LED is flashing red and the camera is inaccessible A firmware upgrade has been See Emergency recovery procedure on page 39 interrupted or the firmware has otherwise been damaged No images displayed on web page Problems with AXIS Media To enable the updat
6. Users An administrator can set up other users by giving them user names and passwords It is also possible to allow anonymous viewer login which means that anybody may access the Live View page The user list displays authorized users and user groups access levels Viewer Access to the Live View page Operator Access to the Live View page and to all settings except System Options Administrator Unrestricted access to all settings can add modify and remove other users Under HTTP RTSP Password Settings select the type of password to allow You may need to allow unencrypted passwords if there are viewing clients that do not support encryption or if you upgraded the firmware and existing clients support encryption but need to log in again and be configured to use this functionality Under User Settings check the box to enable anonymous viewer login to allow anonymous users access to the Live View page Check the box to enable anonymous PTZ control login to allow anonymous users access to the PTZ controls Uncheck the box Enable Basic Setup to hide the Basic Setup menu Basic Setup provides quick access to settings that should be made before using the Axis product IP Address Filter IP address filtering is enabled on the System Options gt Security gt IP Address Filter page Once enabled the listed IP address are allowed or denied access to the Axis product Select Allow or Deny from the list and click Apply to enable IP address
7. 28 System OPTIONS antenne nan des rh S EE ale menaces 29 S CUTIEV sde mer eberiueebicekekerbretteWazeprerkerpsbsmeudsa 29 Date amp TIME ip sauge dans eme meme ane Nate diem 30 NCEWOIK ou chins coat hedebaee E nt beta eeh Gabe ME dE eue des 31 SIOLIaQge eri Le ee ee due de n upon Emme eg 35 Maintenance dus aaaea a dne ere Asc breui dA EUR Ariat sese an 36 Mp E EcL 36 Advanced iius ee xen geen pe eee e Re E Rens How m aca RR d 37 Reset to factory default settings 38 Troubleshooting ss er asssdacssdunec ee SQUE dara FERES ra d 39 Checking the firmware 022 39 Upgrading the firmware 39 Emergency recovery procedure 39 Symptoms possible causes and remedial actions 40 Technical Specifications sauve desea usen he Rr rix rE RR des eee 43 DTP 43 Performance considerations 45 AXIS M5014 PTZ Dome Network Camera Hardware overview Hardware overview Control button SD memory card slot microSD Part number P N amp Serial number S N Network connector PoE Status LED indicator Microphone 1 2 3 4 5 6 Connectors Network connector RJ 45 Ethernet connector Supports Power over Ethernet PoE A shielded network cable STP must be used to protect the product against power surges Control button
8. Media Control AMC 10 Alternative methods of accessing the video stream 11 Accessing audio streams 12 Setting up the product sense undc se E deat qu Asus 13 Basic Setup iced dires danser hake dcc eios Ged UD Re ORA Rn ed 13 Video and AUdlO sssenu scu nedtonad rantan E EEEE PEDERE 14 Video Strealm uc aso or bao dor ese don nee RR ed denas E Don qe Pd had d Giese doe 14 Stream PTONIES T pc 15 Camera Settings 15 ds af Bod 16 Audio Settings ceca rx Rx kx YR Pere PER Geek bee eee n 16 Live VIEW CONG Less mas tad sede EU RESERESEE EB EE aeg E 17 PTZ Pan Tilt Zoom sects acra ao icit c Ran D RC C nic C n 19 Preset POSITIONS 2224 ce zs mime memes entia Mende qe Ra kae end d ned x 19 DEDIEAII IMEEM 19 AdValiCed auos Series erue date bend sugerir E ete Dee 20 Control QUEUE scs xd EROR E kn thas Ke BORRAR OH PR ER GR ATA 20 Applications iequeudwadw teehee gd qp ERE RUE M OR dae ca epa MR e Go 21 o Jo A ERN 22 adde cd MIT c 22 a gs M EEUMMEmSST 23 Motion detection 22422488 emen RR haa gute due ie PR des 24 Audio detection v aaesaascasasaqaexuteriz neea m ann aded xai d aaa d n 26 hemp ae aaae asa ire aau E ya a aava aE aE EEEE E E E a Ba DOE AEE a aE EE 27 Event recordings 27 Continuous recording
9. The control button is used for e Connecting to an AXIS Video Hosting System service see page 31 To connect press and hold the button until the Status LED flashes green e Connecting to AXIS Internet Dynamic DNS Service see page 32 To connect press the button once e Restoring the product to factory default settings see page 38 AXIS M5014 PTZ Dome Network Camera Hardware overview LED indicators Connection and normal operation Steady during startup Flashes during firmware upgrade Amber red Flashes amber red if network connection is unavailable or lost Ra Flashes red for firmware upgrade failure Shows steady green for 10 seconds for normal operation after restart AXIS M5014 PTZ Dome Network Camera Accessing the product Accessing the product To install the Axis product refer to the Installation Guide supplied with the product The product can be used with most operating systems and browsers The recommended browsers are Internet Explorer with Windows Safari with Macintosh and Firefox with other operating systems See 7echnical Specifications on page 43 To view streaming video in Internet Explorer allow installation of AXIS Media Control AMC when prompted QuickTime is also supported for viewing H 264 streams and for audio f your computer restricts the use of additional software components the product can be configured to use a Java applet for viewing Motion JPEG The Axis product
10. frame rate is reduced and individual images may be missing If this occurs an entry is created in the product s log file Continue image upload unbuffered Upload video images for a fixed length of time or for as long as the trigger is active Select type Upload images to an FTP or HTTP server send images by email or save the video stream to the SD card Create folder Images uploaded to FTP and HTTP servers can be saved to designated folders Folders can for example be named using the current date and time see Fi e Naming amp Date Time Formats in the online help Base file name Used to name all uploaded images Add a suffix or use your own file format to give the images unique names see File Naming amp Date Time Formats in the online help Use stream profile Select the stream profile to upload send as email or save to the SD card When saving to the SD card the video format must first be selected For information on stream profiles see Stream Profiles on page 15 Motion detection Motion detection is used to generate an alarm whenever movement occurs or stops in the view Up to 10 Include and Exclude windows can be configured e Include windows target specific areas within the whole video image e Exclude windows define areas within an Include window that should be ignored areas outside Include windows are automatically ignored Once configured the motion detection windows appear in the list of available tr
11. go to System Options Advanced File Upload Uploaded files are accessed through http ip address gt local lt user gt lt file name where user is the selected user group viewer operator or administrator for the uploaded file Plain Config Plain Config is for advanced users with experience of Axis product configuration All parameters can be set and modified from this page Help is available from the standard help pages 37 AXIS M5014 PTZ Dome Network Camera System Options To open Plain Config go to System Options Advanced Plain Config Reset to factory default settings This will reset all parameters including the IP address to the factory default settings 1 2 5 Disconnect power from the product Press and hold the Control button and reconnect power see Hardware overview on page 4 Keep the Control button pressed for about 15 seconds until the Status indicator flashes amber Release the Control button The process is complete after about 1 minute when the Status indicator turns green The product has been reset to the factory default settings The default IP address is 192 168 0 90 Re assign the IP address It is also possible to reset parameters to factory default via the web interface Go to Setup System Options Maintenance 38 AXIS M5014 PTZ Dome Network Camera Troubleshooting Troubleshooting Checking the firmware Firmware is software that determines
12. in a Command DOS by another device window type ping and the IP address of the product If you receive Reply from IP address bytes 32 time 10 thismeans that the IP address may already be in use by another device on the network Obtain a new IP address from the network administrator and reinstall the product If you see Request timed out this means that the IP address is available for use with the Axis product Check all cabling and reinstall the product Possible IP address conflict The static IP address in the Axis product is used before the DHCP server sets a dynamic address with another device on the This means that if the same default static IP address is also used by another device there may same subnet be problems accessing the product The camera cannot be accessed from a browser Cannot log in When HTTPS is enabled ensure that the correct protocol HTTP or HTTPS is used when attempting to log in You may need to manually type http or https in the browser s address field The IP address has been If the product and the client are on the same network run AXIS IP Utility to locate the product changed by DHCP Identify the product using its model or serial number Move the Axis product to an isolated network or to one with no DHCP or BOOTP server Set the IP address again using AXIS IP Utility or ARP Ping see the Installation Guide Open the Setup pages and disabled DHCP in the TCP IP settings Return the product to the
13. includes 1 H 264 decoder license for viewing video streams and 1 AAC audio license These licenses are automatically installed with AMC The administrator can disable the installation of the decoders to prevent installation of unlicensed copies Access from a browser 1 Start a browser Internet Explorer Firefox Safari 2 Enter the IP address or host name of the Axis product in the browser s Location Address field To access the product from a Macintosh computer Mac OS X click on the Bonjour tab and select the product from the drop down list If you do not know the IP address use AXIS IP Utility to locate the product on the network For more information on how to discover and assign an IP address refer to the Installation Guide 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured for instructions see Set the root password on page 7 4 The product s Live View page appears in your browser The layout of the Live View page may have been customized to specific requirements Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page AXIS a AXIS M5014 Network Camera Live View Setup Help View size Stream profile Up e H mr Playing Motion JPEG 0o00 PAN ter OC LL 118 aig zoon wise f LI E S Tee CU Cipori 7 AXIS M5014 PTZ Dome Network Camera Acc
14. main network The product now has a fixed IP address that will not change The product is accessible locally but not externally Router configuration To configure your router to allow incoming data traffic to the Axis product enable the NAT traversal feature which will attempt to automatically configure the router to allow access to the Axis product see WAT traversal port mapping for Pv4 on page 33 The router must support UPnPTM Firewall protection Check the Internet firewall with your network administrator Default routers requried Check if you need to configure the router settings 40 Troubleshooting Problems with the H 264 format No H 264 displayed in the Check that the relevant H 264 connection methods and correct interface are enabled in the AMC client Control Panel streaming tab See AX S Media Control AMC on page 10 In the AMC Control Panel select the H 264 tab and click Set to default H 264 decoder Check that RTSP is enabled under System Options gt Network gt TCP IP gt Advanced No multicast H 264 Check with your network administrator that the multicast addresses used by the Axis product displayed in the client are valid for your network Check with your network administrator to see if there is a firewall preventing viewing Multicast H 264 only Check if your router supports multicasting or if the router settings between the client and the accessible by local clients product need to be configured
15. pre configured administrator root must be changed before the product can be used If the password for root is lost the product must be reset to the factory default settings by pressing the button located in the product s casing Please see the user documentation for more information AXIS M5014 PTZ Dome Network Camera Accessing the product The Live View page If the Axis product has been customized to meet specific requirements not all the items described below will appear in the Live View page The following provides an overview of each available button Controls on the Live View page View size Click View size to scale the image down to 800 pixels wide or to full scale Only available in MJPEG OQ The Stream Profile drop down list allows you to select a customized or pre programmed stream profile Stream profiles are configured under Video amp Audio gt Stream Profiles See Stream Profiles on page 15 H Quality Balanced Bandwidth Mobile Trigger The Manual Trigger button can trigger an event directly from the Live View page The button is configured under Qo Live View Config Action Buttons Snapshot Click Snapshot to save a snapshot of the video image Right click the video image to save it in JPEG format on your computer This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available Enable this button from Live View Config gt Action Buttons AXIS Media Con
16. 2 Provide the requested information and click OK The certificate is created and the password can now be set securely All traffic to and from the product is encrypted from this point on 3 Enter a password and then re enter to confirm the spelling Click OK The password has now been configured The default administrator user name root is permanent and cannot be deleted e f the password for root is lost the product must be reset to the factory default settings See Reset to factory default settings on page 38 Create Certificate Secure configuration of the root password via HTTPS requires a self signed certificate Canin nelkaiqnad cations Create Self Signed Certificate Q Common name 10 96 127 232 Configure Root Password validity 365 days 1 9999 User name soot The name of the entity to be certified i e the IP address or host name of this Password product Confirm password Once the certificate is created this page will close and you will be able to configure the root password via HTTPS The password for the pre configured administrator root must be changed AXIS a before the product can be used Sesera tar eer 1f the password for root is lost the product must be reset to the factory default Configure Root Password using HTTPS settings by pressing the button located in the product s casing Please see the user documentation for more information User name root Password Confirm password The password for the
17. 7 Viewer Settings See page 76 e Action Buttons These are the buttons described in Contro s on the Live View page on page 8 e User Defined Links See page 78 Basic Setup Live View Layout 2 2 Stream Profile Video amp Audio Stream profile Motion JPEG V Live View Config Show stream profile selection Layout Default Viewer PTZ Windows Internet Explorer AMC ActiveX M gt Applications Other Browsers Server push M Note QuickTime is only used with H 264 Motion JPEG will be shown with AMC in Windows gt Events Internet Explorer and with server push in other browsers Viewer Settings Recordings V Show viewer toolbar System Options Enable H 264 decoder installation About C Enable recording button Action Buttons C show manual trigger button CI show snapshot button User Defined Links C show custom link 1 Useas cgilink weblink Name Custom link 1 URL http C Show custom link 2 Useas cgilink web link Name Custom link 2 URL http C Show custom link 3 Useas cgilink web link Name Custom link 3 URL http C Show custom link 4 Useas cgilink web link Name Custom link4 URL hetp Default viewer for browsers From Live View Config Default Viewer select the default method for viewing video images in your browser The product attempts to show the video images in the selected video format and viewer If this is not possible the pr
18. CCI Class B C tick AS NZS CISPR 22 KC Class A EN 60950 1 IEC 60950 1 IEC 60529 IP51 Included Mounting brackets for soft and hard ceilings clear and smoked dome cover Quick accessories Guide CD with User s Manual recording software installation and management tools Windows decoder 1 user license 44 AXIS M5014 PTZ Dome Network Camera Technical Specifications Function group Video AXIS Camera Station Video management software for viewing and recording up to 50 management cameras software not See www axis com products video software for more software applications via partners included Optional Stand for wall mounting accessories White LED Illuminators Network 1 0 Audio Module Installation Display Power over Ethernet Midspan Multi user decoder license pack Performance considerations When settings up your system it is important to consider how various settings and situations will affect performance Some factors affect the amount of bandwidth the bit rate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider e High image resolution and or lower compression levels result in larger images Bandwidth affected e Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected e Simultaneous viewing of different streams resolution compr
19. Control AMC on page 10 User Defined Links To display user defined links in the Live View page select the Show custom link option give the link a name and then enter the URL to link to When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to the product or they can link to a web page Custom links defined as cgi links will run the script in the background in a hidden frame Defining the link as a web link will open the link in a new window 18 AXIS M5014 PTZ Dome Network Camera PTZ Pan Tilt Zoom PTZ Pan Tilt Zoom Preset positions A preset position is a predefined view that can be used to quickly steer the camera to a specific location Preset positions can be accessed in several ways e By selecting the preset from the Preset positions drop down list in the Live View Page e When setting up Events To add a preset position 1 Go to PTZ Preset Positions 2 Use the pan tilt and zoom controls to steer the camera view to the desired position 3 Enter a descriptive name in the Current position field 4 If required select Use current position as Home 5 Click Add The camera s position and focus settings are saved as a preset position The Home position is readily accessible by clicking the Home button on the Live View page and in the Preset Positions setup window To set a customized home position select Use curren
20. In Windows type the following from a command DOS prompt arp s IP address serial number temp ping 1 408 t IP address gt 2 If the product does not reply within a few seconds restart it and wait for a reply Press CTRL C to stop Ping 3 Open a browser and type in the product s IP address In the page that appears use the Browse button to select the upgrade file to use Then click Load to restart the upgrade process 4 After the upgrade is complete 1 10 minutes the product automatically restarts and shows a steady green on the Status indicator 5 Reinstall the product referring to the Installation Guide If the emergency recovery procedure does not get the product up and running again contact Axis support at www axis com techsup Symptoms possible causes and remedial actions Problems setting the IP address When using ARP Ping Try the installation again The IP address must be set within two minutes after power has been applied to the product Ensure the Ping length is set to 408 See the Installation Guide for detailed instructions The product is located ona If the IP address intended for the product and the IP address of the computer used to access the different subnet product are located on different subnets you will not be able to set the IP address Contact your network administrator to obtain an IP address The IP address is being used Disconnect the Axis product from the network Run the Ping command
21. Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded from www axis com techsup software ne Recording List Events Q Filter Video amp Audio Recording time Live View Config From First recording M yyvy mm dd hh mm To Now v Gryyy mm dd hh mm gt PTZ Event Any B gt Applications Storage SD Card Sort Descending M gt Events e Results Max 20 M recordings at a time Ma Events Continuous Recording Start time Duration Event Locked gt System Options About Play Properties Loeck Unleck _ _Dowmload Remove 27 AXIS M5014 PTZ Dome Network Camera Recordings Continuous recording v Basit Setup Continuous Recording 2 Recording Settings Video amp Audio C enabled Live View Config Disk SD Card Stream profile Balanced gt PTZ Applications Recording Events Start time Not started Duration 00 00 Recordings Events Continuous EEN ER yyyy mm dd hh mm ss gt System Options Duration hh mm ss About If using an SD card the Axis product can be configured to continuously save video to the card To prevent the disk from becoming full it is recommended to enable automatic disk cleanup under System Options Storage To start a continuous recording follow these steps 1 Go to Recordings Continuous 2 Select Enabled 3 Select a Stream profile to use for continuous recordings
22. R H 264 Image settings Manual shutter time compression color brightness sharpness contrast white balance exposure control exposure zones backlight compensation fine tuning of behavior at low light Rotation 0 180 Text overlay Video Video H 264 MPEG 4 Part 10 AVC compression Motion JPEG 1280x720 to 320x180 Frame rate H 264 30 in all resolutions Audio AAC LC 8 16 kHz compression G 711 PCM 8kHz G 726 ADPCM 8 kHz Configurable bit rate Network Security Password protection IP address filtering HTTPS encryption IEEE 802 1X network access control digest authentication user access log This product includes software developed by the Open SSL Project for use in the Open SSL Toolkit www openssl org Supported IPv4 V6 HTTP HTTPS SSL TLS QoS Layer 3 DiffServ FTP SMTP Bonjour UPnP protocols SNMPv1 v2ce v3 MIB II DNS DynDNS NTP RTSP RTP TCP UDP IGMP RTCP ICMP DHCP ARP SOCKS etc This product includes software developed by the Open SSL Project for use in the Open SSL Toolkit www openssl org 43 Technical Specifications Function group System Integration General Application Open API for software integration including VAPIX and AXIS Camera Application Programming Platform from Axis Communications specifications available at www axis com Interface Includes the ONVIF specification available at www onvif org Support for AXIS Video Hosting System AVHS with One Click Came
23. S The HTTPS port used by the Axis product can be changed under System Options Network TCP IP Advanced Any port in the range 1024 65536 can be used The default setting is 443 To enable HTTPS go to System Options gt Security gt HTTPS For more information see page 29 NAT traversal port mapping for IPv4 A network router allows devices on a private network LAN to share a single connection to the Internet This is done by forwarding network traffic from the private network to the outside that is the Internet Security on the private network LAN is increased since most routers are pre configured to stop attempts to access the private network LAN from the public network Internet Use NAT traversal when the Axis product is located on an intranet LAN and you wish to make it available from the other WAN side of a NAT router With NAT traversal properly configured all HTTP traffic to an external HTTP port in the NAT router is forwarded to the product NAT traversal is configured under System Options gt Network gt TCP IP gt Advanced e For NAT traversal to work this must be supported by the router The router must also support UPnPTM The router has many different names NAT router Network router Internet Gateway Broadband router Broadband sharing device or Home firewall but the essential purpose of the device is the same Enable Disable When enabled the Axis product attempts to configure por
24. The PTZ Control Queue is set up under PTZ Control Queue Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls Ctrl panel isa User defined buttons can also appear in the Control panel See Controls on page 20 PTZ Preset Select a PTZ preset position to steer the camera view to the saved position See Preset positions on page 19 Up Pan and Tilt bars Use the arrows to pan and tilt the camera view or click on a position on the bar to steer the T camera view to that position L Zoom bar Use the arrows to zoom in and out or click on a position on the bar to zoom to that position L TILT C PAN Left JD 71111 1s ou un Right B zoom wide 3 Tele v Down The PTZ controls can be disabled under PTZ gt Advanced gt Controls see Controls on page 20 AXIS M5014 PTZ Dome Network Camera Media streams Media streams The Axis product provides several image and video stream formats Your requirements and the properties of your network will determine the type you use The Live View page in the product provides access to H 264 and Motion JPEG video streams audio streams and to the list of available stream profiles Other applications and clients can access video and audio streams directly without going via the Live View page How to stream H 264 The video compression standard H 264 makes good use of bandwidth and can pro
25. USER MANUAL AXIS M5014 PTZ Dome Network Camera AXISA COMMUNICATIONS About this document This manual is intended for administrators and users of the AXIS M5014 PTZ Dome Network Camera and is applicable to firmware 5 25 and later It includes instructions for using and managing the product on your network Previous experience of networking will be of use when using this product Some knowledge of UNIX or Linux based systems may also be beneficial for developing shell scripts and applications Later version of this document will be posted to the Axis website as required See also the product s online help available via the web based interface Liability Every care has been taken in the preparation of this manual Please inform your local Axis office of any inaccuracies or omissions Axis Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice Axis Communications AB makes no warranty of any kind with regard to the material contained within this document including but not limited to the implied warranties of merchantability and fitness for a particular purpose Axis Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the furnishing performance or use of this material Intellectual Property Rights Axis AB has intellectual property rights relating to t
26. ages to an Event Server Triggered events are activated by a signal for example motion detection Scheduled events run at preset times in a repeating pattern on selected weekdays Actions refer to what happens when an event occurs Triggered events can be activated by e Motion detection see page 24 e Audio detection see page 26 e A trigger from an uploaded application see App icat ons on page 21 e Pan Tilt Zoom when the view stops at a preset position e System events for example on boot Event actions include e Uploading images to an event server or send images by email e Sending notification messages and emails e Pan Tilt Zoom go to a preset Event Servers Event servers receive uploaded image files and or notification messages To set up event server connections in the Axis product go to Events gt Event Servers and enter the required information for the server type Email servers are configured under System Options Network SMTP email When the setup is complete click Test to test the connection the connection test takes approximately 10 seconds FTP Server Receives uploaded images Descriptive name Network address and upload path User name and password HTTP Server Receives notification messages Descriptive name Receives uploaded images URL IP address or host name User name and password Proxy settings TCP Server Receives notification messages Descriptive name Network address IP addre
27. ail To send event and error email messages from the Axis product via SMTP Simple Mail Transfer Protocol an SMTP mail server must be set up This is done under System Options Network SMTP email Enter the host names or IP addresses and port numbers for the primary and secondary mail servers in the fields provided A From email address is also required If the mail server requires authentication check Use authentication to log in to this server and enter the necessary information SNMP The Simple Network Management Protocol SNMP allows remote management of network devices An SNMP community is the group of devices and management station running SNMP Community names are used to identify groups The Axis product can be configured to support SNMP on the System Options Network SNMP page Depending on the level of security required select the version on SNMP to use SNMP v1 v2 provides the lowest level of security The community name can be specified as a password for read or read write access to all supported SNMP devices The default password for the Read community is public and the default password for the Write community is write If HTTPS is enabled SNMP v1 and SNMP v2c should be disabled Traps for SNMP v1 v2 are used by the Axis product to send messages to a management system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community th
28. ased image activity but in this case cannot the frame rate and image quality are affected negatively To partly compensate for this it is possible to prioritize either the frame rate or the image quality Not setting a priority means the frame rate and image quality are equally affected You must save your settings before they can take effect The current bit rate can be set to appear as text overlay To do this select the Include text check box option under Overlay Settings and enter the code b in the field MJPEG Sometimes the image size is large due to low light or complex scenery Adjusting the maximum frame size helps to control the bandwidth and storage used by the Motion JPEG video stream in these situations Setting the frame size to the Default setting provides consistently good image quality at the expense of increased bandwidth and storage usage in low light Limiting the frame size optimizes bandwidth and storage usage but may give poor image quality To prevent increased bandwidth and storage usage the maximum frame size should be set to an optimal value Stream Profiles There are four pre programmed stream profiles available for quick set up The settings for these can be adjusted New customized profiles can also be created Each profile has a descriptive name indicating its purpose e The stream profiles can be accessed from the Stream profile drop down list in the Live View page To add copy modify and remove stream p
29. at should receive the message 34 AXIS M5014 PTZ Dome Network Camera System Options The following traps are available e Cold start e Warm start e Link up e Authentication failed SNMP v3 provides encryption and secure passwords To use traps with SNMP v3 an SNMP v3 management application is required To use SNMP v3 HTTPS must be enabled see H77PS on page 29 To enable SNMP v3 check the box and provide the initial user password The initial password can only be set once If the password is lost the Axis product must be reset to factory default see Reset to factory default settings on page 38 UPnPTM The Axis product includes support for UPnP UPnP is enabled by default and the product is automatically detected by operating systems and clients that support this protocol UPnP can be disabled under System Options gt Network gt UPnP RTP H 264 The RTP port range and multicast settings are configured under System Options gt Network gt RTP The RTP port range defines the range of ports from which the video audio ports are automatically selected For multicast streams only certain IP addresses and port numbers should be used Bonjour The Axis product includes support for Bonjour Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support this protocol Bonjour can be disabled under System Options Network Bonjour Storage SD Car
30. cordings D imeuetee Place text date time at top of image System Options About Preview View image stresm while configuring Video format MJPEG M Image You can modify the image resolution and compression and rotate the image from the Image tab Video amp Audio gt Video Stream Setting the compression level affects the image quality and bandwidth the lower the compression the higher the image quality with higher bandwidth requirements To avoid bandwidth problems on the network you can limit the frame rate allowed to each viewer The maximum frame rate can be set to Unlimited or you can limit the frame rate to a value An image or text can be superimposed over the image as overlay See Overlay on page 16 Save your settings before they can take effect 14 AXIS M5014 PTZ Dome Network Camera Video and Audio H 264 The GOV structure describes the composition of the video stream and setting the GOV length to a higher value saves considerably on bandwidth but may have an adverse effect on image quality The bit rate can be set as Variable Bit Rate VBR or Constant Bit Rate CBR VBR adjusts the bit rate according to the image complexity using up more bandwidth for increased activity in the image and less for lower activity in the monitored area CBR allows you to set a fixed Target bit rate that consumes a predictable amount of bandwidth As the bit rate would usually need to increase for incre
31. d The SD SDHC memory card not included is managed on the System Options gt Storage gt SD Card page The settings under Storage Device are used to identify and monitor the status of the SD card and to unmount the SD card before removal Mounting is done automatically when a card is inserted SD cards are normally preformatted when purchased but if needed click Format to format the card To prevent corruption of recordings the SD card should always be unmounted before removal If the card s status shows as failed click Check disk to see if the problem can be found and then try Repair The settings under Storage Device Settings are used to configure removal of recorded video Automatic disk cleanup can be enabled and set according to a schedule The disk can be locked to prevent removal of recordings For more information see the online hep 35 AXIS M5014 PTZ Dome Network Camera System Options Maintenance The Axis product provides several maintenance functions These are available under System Options Maintenance Click Restart to perform a correct restart if the Axis product is not behaving as expected This will not affect any of the current settings Click Restore to reset most settings to the factory default values The following settings are not affected e the boot protocol DHCP or static e the static IP address e the default router e the subnet mask e the system time e the IEEE 802 1X settings Click Defau
32. echnology embodied in the product described in this document In particular and without imitation these intellectual property rights may include one or more of the patents listed at http www axis com patent htm and one or more additional patents or pending patent applications in the US and other countries This product contains licensed third party software See the menu item About in the product s user interface for more information This product contains source code copyright Apple Computer Inc under the terms of Apple Public Source License 2 0 see http www opensource apple com apsl The source code is available from http developer apple com darwin projects bonjour Equipment Modifications This equipment must be installed and used in strict accordance with the instructions given in the user documentation This equipment contains no user serviceable components Unauthorized equipment changes or modifications will invalidate all applicable regulatory certifications and approvals Trademark Acknowledgments Apple Boa Bonjour Ethernet Internet Explorer Linux Microsoft Mozilla Netscape Navigator OS 2 Real SMPTE QuickTime UNIX Windows WWW are registered trademarks of the respective holders Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the United States and other countries Axis Communications AB is independent of Sun Microsystems Inc UPnP i
33. essing the product Access from the Internet Once connected the Axis product is accessible on your local network LAN To access the product from the Internet you must configure your network router to allow incoming data traffic to the product To do this enable the NAT traversal feature which will attempt to automatically configure the router to allow access to the product This is enabled from Setup System Options Network TCP IP Advanced For more information please see NAT traversal port mapping for IPv4 on page 33 See also AXIS Internet Dynamic DNS Service at www axiscam net For Technical notes on this and other topics visit the Axis Support web at www axis com techsup Set the root password To gain access to the Axis product you must set the password for the default administrator user root This is done in the Configure Root Password dialog which appears when the product is accessed for the first time To prevent network eavesdropping the root password can be set via an encrypted HTTPS connection which requires an HTTPS certificate HTTPS Hypertext Transfer Protocol over SSL is a protocol used to encrypt traffic between web browsers and servers The HTTPS certificate ensures encrypted exchange of information To set the password via a standard HTTP connection enter it directly in the first dialog To set the password via an encrypted HTTPS connection follow these steps 1 Click Create self signed certificate
34. ession by different clients Effect on frame rate and bandwidth e Accessing Motion JPEG and H 264 video streams simultaneously Frame rate and bandwidth affected e Heavy usage of event settings affect the product s CPU load Frame rate affected e Heavy network utilization due to poor infrastructure Bandwidth affected e Viewing on poorly performing client computers lowers perceived performance Frame rate affected 45 User Manual Ver M22 AXIS M5014 PTZ Dome Network Camera Date April 2011 Axis Communications AB 2011 Part No 42915
35. filtering The administrator can add up to 256 IP address entries to the list a single entry can contain multiple IP addresses The users from these IP addresses need to be specified in the user list with the appropriate access rights See System Options gt Security gt Users HTTPS The Axis product supports encrypted browsing using HTTPS This is configured on the System Options Security HTTPS page A self signed certificate can be used until a Certificate Authority issued certificate has been obtained Click Create self signed certificate to install a self signed certificate Although self signed certificates are free and offer some protection true security is only implemented after the installation of a signed certificate issued by a Certificate Authority To obtain a signed certificate from an issuing Certificate Authority click Create Certificate Request When the signed certificate is returned click Install signed certificate to import the certificate The properties of any certificate request currently resident in the product or installed can be viewed by clicking Properties To enable HTTPS in the Axis product the HTTPS Connection Policy must be set for each user group For more information see the online help IEEE 802 1X IEEE 802 1X is a standard for port based Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol
36. gured Open the AMC Control Panel from e Windows Control Panel from the Start menu e Alternatively right click the video image in Internet Explorer and click Settings JA AXIS Media Control H264 Video Audio PTZ Recording UC L General Network Streaming Snapshot MPEG 4 AXIS Media Control EB Copyright 2004 2010 Axis Communications AB Version 5 09 Versions Item Version Media Control 5 9 9 0 Audio Component 2 340 RTP Source Filter MPEG 4 Video Decoder H 264 Video Decoder Motion JPEG Video Decoder AAC Audio Decoder File Writer Overlay Mixer Filter View License View User s Manual Alternative methods of accessing the video stream You can also access video and images from the Axis product in the following ways e Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required e Still JPEG images in a browser Enter the path http lt ip gt axis cgi jpg image cgi e Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The following paths can be used Unicast via RTP axrtpu ip axis media media amp Unicast via RTSP axrtsp lt ip gt axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp Multicast axrtpm lt ip gt axis media media amp e QuickT
37. h AXIS Internet Dynamic DNS Service go to System Options gt Network gt TCP IP gt Basic Under Services click the AXIS Internet Dynamic DNS Service Settings button requires access to the Internet The domain name currently registered at AXIS Internet Dynamic DNS service for the product can at any time be removed Advanced TCP IP Settings DNS Configuration DNS Domain Name Service provides the translation of host names to IP addresses The DNS settings are configured under System Options gt Network gt TCP IP gt Advanced Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server To make manual settings select Use the following DNS server address and specify the following Domain name Enter the domain s to search for the host name used by the Axis product Multiple domains can be separated by semicolons The host name is always the first part of a fully qualified domain name for example myserver is the host name in the fully qualified domain name myserver mycompany com where mycompany com is the domain name Primary Secondary DNS server Enter the IP addresses of the primary and secondary DNS servers The secondary DNS server is optional and will be used if the primary is unavailable NTP Configuration NTP Network Time Protocol is used to synchronize the clock times of devices in a network The NTP settings are configured under System Options gt Network gt TCP IP gt Advanced
38. he default settings can be used in most situations The shutter speed is automatically set to produce optimum image quality Flicker free 50 or 60 Hz is used to remove flicker which can be caused by fluorescent and other light sources The Hold current option locks the current exposure settings Enable Backlight compensation Enable this option if a bright spot of light for example a light bulb causes other areas in the image to appear too dark Exposure priority This defines the balance between image quality and the frame rate When Motion is prioritized motion blur is minimized but the image quality may be reduced with a higher frame rate A prioritized Low noise will provide better image quality with a lower frame rate Overlay Overlays can be used to provide extra information and are superimposed over the video image With overlay text it is possible to include date and time or view the current bit rate as overlay text To include the current bit rate as overlay text go to Video amp Audio Video Stream Overlay Settings select the Include text check box option and enter the code b in the field See the online help Qr supported formats Audio Settings The audio functionality for each video stream is enabled under Video amp Audio Video Stream Audio Audio Input Input gain Control the volume dB Full Scale of the audio input If the sound is too low choose a higher dB If the sound is too high choose a lowe
39. ia FTP to other locations and servers RTSP The RTSP server running in the Axis product allows a connecting client to start an H 264 stream The RTSP port number can be changed under System Options gt Network gt TCP IP gt Advanced The default port is 554 H 264 video streams will not be available if the RTSP server is disabled SOCKS SOCKS is a networking proxy protocol The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server This functionality is useful if the Axis product is located on a local network behind a firewall and notifications uploads alarms etc need to be send to a destination outside the local network for example the Internet SOCKS is configured under System Options Network SOCKS For more information see the online help O QoS Quality of Service QoS Quality of Service guarantees a certain level of a specified resource to selected traffic on a network A QoS aware network prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use The QoS settings are configured under System Options Network QoS Using DSCP Differentiated Services Codepoint values the Axis product can mark the following types of traffic live video live audio event alarm traffic and management traffic Live audio DSCP will be equal to live video DSCP if H 264 over RTSP is used SMTP em
40. icast viewer in the maximum total of 20 simultaneous connections AXIS Media Control negotiates with the Axis product to determine the transport protocol to use The order of priority listed in the AMC Control Panel can be changed and the options disabled to suit specific requirements H 264 is licensed technology The Axis product includes one H 264 viewing client license Installing additional unlicensed copies of the clients is prohibited To purchase additional licenses contact your Axis reseller MJPEG This format uses standard JPEG still images for the video stream These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion The Motion JPEG stream uses considerable amounts of bandwidth but provides excellent image quality and access to every image contained in the stream The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS Media Control in Internet Explorer in Windows AXIS Media Control AMC AXIS Media Control AMC in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product 10 AXIS M5014 PTZ Dome Network Camera Media streams The AMC Control Panel can be used to configure various video and audio settings Please see the AXIS Media Control User s Manual for more information The AMC Control Panel is automatically installed on first use after which it can be confi
41. ides information about system events Access Log Lists all failed attempts to access the product The Access Log can also be configured to list all connections to the product see below Server Report Provides information about the product status in a popup window The Access Log is automatically included in the Server Report Parameter List Shows the product s parameters and their current settings This may prove useful when troubleshooting or when contacting Axis Support 36 AXIS M5014 PTZ Dome Network Camera System Options Connection List Lists all clients that are currently accessing media streams Crash Report Generates an archive with debugging information The report takes several minutes to generate The log levels for the System Log and the Access Log are set under System Options gt Support gt Logs amp Reports gt Configuration The Access Log can be configured to list all connections to the product select Critical Warnings amp Info If required a different log level can be used when sending emails Advanced Scripting gt Basic Setup gt Video Live View Config gt PTZ Applications gt Events Recordings System Options Security Date amp Time Network Storage Maintenance Support Support Overview System Overview Logs amp Reports Information Configuration Advanced About Logs amp Reports The log files and reports may prove useful when troub
42. iggers for triggered events See Set up a triggered event on page 23 Using the motion detection feature may decrease the product s overall performance 24 AXIS M5014 PTZ Dome Network Camera Events Set up motion detection To set up a motion detection Include Window follow these instructions 1 2 5 Go to Events Motion Detection Select the Configure Included Windows option and click New Select the new window in the list of windows and enter a descriptive name Adjust the size drag the bottom right hand corner and the position click on the text at the top and drag to the desired position of the active window window with red frame Adjust the Object Size History and Sensitivity profile sliders see Motion detection parameters for details Any detected motion within an active window is indicated by red peaks in the Activity window Click Save To exclude parts of the include window select the Configure Excluded Windows and position the exclude window within the include window To delete an include or exclude window select the window in the list of windows and click Del Motion detection parameters The parameters controlling motion detection are described in the table below Description Object size relative to window Object memory length Difference in luminance size between background and object High level 100 Only very large objects trigger An object that appears in Ordinary co
43. ime The following paths can be used rtsp lt ip gt axis media media amp rtsp lt ip gt axis media media 3gp 11 AXIS M5014 PTZ Dome Network Camera Media streams ip IP addess The Axis product supports QuickTime 6 5 1 and later QuickTime adds latency to the video stream up to 3 seconds e t may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this Accessing audio streams The Live View page provides access to audio through AXIS Media Control in addition audio can be accessed in the following ways e VAPIX Application Programming Interface API For more information visit www axis com techsup e Windows Media Player supports simplex audio The following paths can be used Unicast via RTP axrtpu ip axis media media amp Unicast via RTSP axrtsp ip axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp Multicast axrtpm lt ip gt axis media media amp QuickTime supports G 711 and AAC audio encoding The following paths can be used rtsp lt ip gt axis media media amp rtsp lt ip gt axis media media 3gp e The Java applet supports simplex audio with G 711 encoding 12 AXIS M5014 PTZ Dome Network Camera Setting up the product Setting up the product The Axis product can be configured by users with administrator or operator rights Click Setup in the t
44. ing of video images in Internet Explorer set the browser to allow ActiveX Control Internet Explorer controls Also make sure that AXIS Media Control is installed on your workstation only Installation of additional Configure the Axis product to use a Java applet for updating video images in Internet Explorer Go ActiveX component to Setup Live View Config and select Java applet under Default viewer restricted or prohibited Video and image problems general Image too dark or too light Check the video image settings under Setup gt Video amp Audio gt Video Stream and Setup gt Video amp Audio Camera Settings Missing images in uploads This can occur when trying to use a larger image buffer than is actually available Try lowering the frame rate or the upload period Slow image update Configuring pre buffers motion detection high resolution images or high frame rates will affect the performance of the Axis product 41 Troubleshooting Poor performance Poor performance may be caused by heavy network traffic multiple users accessing the product low performance clients use of features such as motion detection and event handling Poor quality snapshot images Configure your screen to show at least 65000 colors that is at least 16 bits Using only 16 or 256 colors will produce dithering artifacts in the image Netcape 7 x and Mozilla 1 4 Lower the image resolution or later can sometimes freeze on a slow c
45. leshooting a problem or when contacting the Axis support web Note Depending on your connection these pages may take a while to load Logs System Log System log information Access Log Access log information Reports Server Report Important information about the server s status Parameter List The unit s parameters and their current settings Connection List Connection list information Detailed information about the server s internal status This report Crash Report may contain sensitive information It may take several minutes to download this report please vait for the dovnload to finish For more information please read Axis Privacy statement Scripting allows experienced users to customize and use their own scripts A Caution Improper use may cause unexpected behavior and loss of contact with the Axis product Axis strongly recommends that you do not use this function unless you understand the consequences Axis Support does not provide assistance for problems with customized scripts To open the Script Editor go to System Options Advanced Scripting It is recommended to create a backup file before customizing the scripts If a script causes problems reset the product to its factory default settings see page 38 For more information see www axis com developer File Upload Files for example web pages and images can be uploaded to the Axis product and used as custom settings To upload a file
46. lications To upload an application go to Applications Packages click Browse to locate the file and then click Upload Package Click on the uploaded application s name to open the menu options Settings License and About For configuration instructions please refer to the documentation provided with the application Most applications need a license to run To install the license select the License menu option If the product is connected to the Internet Automatic Installation appears in the web page If the product is not connected to the Internet go to www axis com applications to acquire a License key You will need a license code and the product s serial number found on the label and under System Options gt Support gt System Overview to receive a license key Installed Applications lists installed applications with information about the version and the vendor the status of the application running or not running and information about the license Use the Start and Stop buttons to start and stop the application To generate a log file for the application select the application and click Log It is recommended to run one application at a time Avoid running applications when motion detection is active 21 AXIS M5014 PTZ Dome Network Camera Events Events Predefined parameters known as an Event or Event Type can trigger actions in the Axis product A common event type is an alarm that causes the product to upload im
47. lick Save 3 Go to Events gt Event Types and set up a triggered event see Set up a triggered event on page 23 Audio alarm is disabled by default during PTZ movement To enable clear the Alarm automatically disabled during PTZ movement check box option 26 AXIS M5014 PTZ Dome Network Camera Recordings Recordings If using an SD card the Axis product can be configured to record video continuously or as a result of a triggered or scheduled event e To start a continuous recording see page 28 e To set up triggered and scheduled events see Events on page 22 To access event recordings see page 27 Event recordings Event recordings made to the product s SD card not included can be accessed from the Recordings Events page For instructions how to set up triggered and scheduled events see Events on page 22 From the Recordings Events page you can Play recordings from the SD card e View information on the recording click Properties e Lock recordings to prevent accidental removal e Remove recordings e Download recordings Multiple recordings can be downloaded at the same time Select the recordings and click Download The downloaded file is a zip file containing a minimum of three files of which the Matroska mkv files are the actual recordings The recordings are time stamped with the date and time they were downloaded that is not the date the recordings were made To play recordings in Windows Media
48. lored objects on motion detection the window triggers motion ordinary backgrounds trigger detection for a long time motion detection before it is considered as non moving Medium level 50 A large difference in luminance is required to trigger motion detection 25 AXIS M5014 PTZ Dome Network Camera Events Low level 0 Even very small objects trigger An object that appears in Only very bright objects on motion detection the window triggers motion a dark background trigger detection only for a very short motion detection time before it is considered as non moving Recommended values 5 15 60 90 75 95 Tips To trigger on small objects or movements use several small motion detection windows rather than one large window and select a low object size To avoid triggering on small objects select a high object size If no objects should appear in the Include Window select a high history level This will cause motion detection to trigger as long as the object is present in the window e To only detect flashing light select a low sensitivity In other cases high sensitivity is recommended Audio detection The Axis product can be configured to generate an alarm when audio rises above falls below or passes the audio alarm level The alarm level can be set in the range 0 100 where 0 is the most sensitive and 100 the least sensitive 1 Go to Events Audio Detection 2 Set the audio alarm level and c
49. lt to reset all settings including the IP address to the factory default values This button should be used with caution The Axis product can also be reset to factory default using the control button see Reset to factory default settings on page 38 To test the product s PTZ mechanics click Test under PTZ Status To identify the product or test the Status LED click Flash LED under Identify and specify the duration in seconds minutes or hours This can be useful for identifying the product among other products installed in the same location For information about firmware upgrade see Upgrading the firmware on page 39 Support Support Overview The System Options Support Support Overview page provides information on troubleshooting and contact information should you require technical assistance See also 7roubleshooting on page 39 System Overview To get an overview of the Axis product s status and settings go to System Options Support System Overview Information that can be found here includes firmware version IP address network and security settings event settings image settings and recent log items Many of the captions are links to the proper Setup page Logs amp Reports The System Options gt Support gt Logs amp Reports page generates logs and reports useful for system analysis and troubleshooting If contacting Axis Support please provide a valid Server Report with your query System Log Prov
50. mware although this is not guaranteed by Axis Communications AB Server Maintenance 2 Maintain Server Restart Restart the camera Restore Resets all parameters except the IP parameters to the original factory settings gt Basic Setup Video amp Audio gt Live View Config gt PTZ Default Resets all parameters to the original factory settings Applications PTZ Status gt Events Current PTZ status Pan ok di Tilt ok Recordings Camera ok Ti f l M 41 4 v System Options ime of last test Wed Mar 2 06 41 48 2011 Date amp Time ests the PTZ mechanics and camera for possible errors Network Upgrade Server d Storage Upgrade the camera with the latest firmware Maintenance Support Specify the firmware to upgrade to CBrowse and click Advanced Note Do not disconnect power to the unit during the upgrade The unit restarts automatically after the upgrade has completed 1 10 minutes About Emergency recovery procedure If power or network connection is lost during the upgrade the process fails and the product becomes unresponsive Flashing red Status indicator indicates a failed upgrade To recover the product follow the steps below The serial number is found on the product s label 1 In UNIX Linux type the following from the command line arp S IP address serial number temp 39 AXIS M5014 PTZ Dome Network Camera Troubleshooting ping s 408 IP address
51. n the IP address automatically via DHCP The IPv4 settings are configured under System Options gt Network gt TCP IP gt Basic DHCP Dynamic Host Configuration Protocol allows network administrators to centrally manage and automate the assignment of IP addresses DHCP should only be enabled if using dynamic IP address notification or if the DCHP can update a DNS server which when allows you to access the Axis product by name host name If DHCP is enabled and the product cannot be accessed run AXIS IP Utility to search the network for connected Axis products or reset the product to the factory default settings see page 38 and then perform the installation again To use a static IP address check Use the following IP address and specify the IP address subnet mask and default router IPv6 Address Configuration If IPv6 IP version 6 is enabled the Axis product will receive an IP address according to the configuration in the network router To enable IPv6 go to System Options gt Network gt TCP IP gt Basic Other settings for IPv6 should be configured in the network router ARP Ping The IP address can be set using ARP and Ping For instructions see the product s Installation Guide ARP Ping is enabled by default To disable uncheck the box under System Options gt Network gt TCP IP gt Basic The ARP Ping service is automatically disabled two minutes after the product is started or as soon as an IP address is set To re
52. oduct overrides the settings and selects the best available combination Fue wee seem Windows Internet Explorer Recommended viewer in Internet Explorer H 264 Motion JPEG Java applet A slower imaging alternative to AMC Requires one of the following installed on the client e JVM J2SE 1 4 2 or higher e JRE J2SE 5 0 or higher Still image Displays still images only Click the Refresh button in your browser to view a new image 17 AXIS M5014 PTZ Dome Network Camera Live View Config Other browsers Recommended viewer for other browsers Motion JPEG Java applet A slower imaging alternative to Server Push Motion JPEG only Still image Displays still images only Click the Refresh button in your browser to view a new image For more information please see the online help Q Viewer Settings Options for the viewer are configured under Live View Config Viewer Settings e The Show viewer toolbar option will display the AXIS Media Control AMC or the QuickTime viewer toolbar under the video image in your browser e H 264 decoder installation The administrator can disable installation of the H 264 decoder included with AXIS Media Control This is used to prevent installation of unlicensed copies Further decoder licenses can be purchased from your Axis reseller e You can enable recording from the Live View page The recordings are saved to the location specified in the AMC Control Panel See AX S Media
53. omputer Problems uploading files Limited space There is only limited space available for the upload of your own files Delete existing files to free up space Motion Detection triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image This means that if there are sudden changes in the lighting motion detection may trigger mistakenly Lower the sensitivity setting to avoid problems with luminance Incorrect setup Check the sound card in the computer Ensure that mute is not selected and that the volume settings are correct No audio or very poor audio Check that the correct Audio Input source is selected under Setup gt Video amp Audio gt Audio quality Settings Poor audio quality CPU overloaded Reduce the number of listeners and viewers Decrease image resolution and compression 42 Function group Camera Models AXIS M5014 1 4 progressive scan RGB CMOS Lens 3 6 mm F1 8 Horizontal angle of view 71 Vertical angle of view 36 Diagonal angle of view 89 Minimum Color 1 4 lux F1 8 illumination Shutter time 1 25000 s to 1 6 s Pan Tilt Zoom 25 preset positions Preset positions can be used at temperatures above 10 C 50 F Pan 180 100 s Tilt 90 100 s Zoom 3x digital Frame rate 30 in all resolutions Motion JPEG Video streaming Multiple individually configurable streams in H 264 and Motion JPEG Controllable frame rate and bandwidth VBR CB
54. ontrol Queue The administrator can set up a queue for PTZ controllers from PTZ Control Queue Once set up the PTZ Control Queue buttons appear in the Live View page offering one viewer exclusive control for a limited period of time Other users will be placed in queue A user who belongs to a group see Users on page 29 with a higher PTZ priority can go before other users in the queue and take control of the product The order of priority is as follows 1 Administrator An administrator takes over PTZ control regardless of who is first in queue The administrator will be removed from the queue 60 seconds after the last PTZ control command 2 Event The Axis product can be configured to go to a preset position when triggered by an alarm see Events on page 22 The event will immediately be placed first in the queue except when an administrator is in control 3 Operator Same as administrator but with lower priority 4 Viewer Multiple viewers must wait for their turn The viewer has 60 seconds PTZ control before control is passed on to the next viewer in queue The administrator can enable and disable PTZ controls for selected users To identify different users in the viewer group cookies must be enabled on the client 20 AXIS M5014 PTZ Dome Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product For more information go to www axis com app
55. op right hand corner of the Live View page e Administrators have unrestricted access to all settings e Operators have access to all settings except System Options See also the online help O Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users see page 29 2 TCP IP see page 31 3 Date amp Time see page 30 4 Video Stream see page 14 5 Audio Settings see page 16 13 AXIS M5014 PTZ Dome Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality You can configure the following settings e Video stream See page 74 e Stream profiles See page 75 e Camera settings See page 75 e Audio settings See page 76 Video Stream You can define the following video stream settings from Video amp Audio Video Stream Image See page 74 e H 264 See page 75 e MJPEG See page 15 Video Stream Settings Q Image Audio H 264 MJPEG Basic Setup Video amp Audio Video Stream Image Appearance Stream Profiles Resolution 1280x720 16 9 M pixels Camera Settings Privacy Mask Compression 30 0 100 Audio Settings Rotate image O Vi degrees Live View Config Rares Maximum frame rate PTZ unlimited Applications Limited to 1 30 fps per viewer Overlay Settings FEVER C include date C Include time Re
56. r dB The Level bar gives a visual representation of the audio signal in dB Full Scale e Green the signal is at a good level e Yellow the signal is becoming distorted e Red The signal is distorted Encoding Select digital audio encoding format e G711 is an unlicensed standard codec that is useful when integrating audio into a VoIP system e G726 is an unlicensed speech codec that is most commonly used within the security industry e ACC requires a license for both encoding and decoding AAC is the least complicated and most widely used codec If achieving the best possible audio quality is a priority AAC is the recommended codec to use An AAC license is included in the PTZ Dome Network Camera Sample rate The number of times per second the sound is sampled A higher sample rate will provide better audio quality but also requires a greater bandwidth Bit rate Set the required bit rate depending on the selected encoding A higher bit rate will give better audio quality A lower bit rate may have latency or delay but will require less bandwidth For more information about these settings please see the online help O 16 AXIS M5014 PTZ Dome Network Camera Live View Config Live View Config You can customize the Live View page and alter it to suit your requirements It is possible to define the following features of the Live View page e Stream Profile See page 75 e Default Viewer for Browser See page 7
57. ra Connection Intelligent video Video motion detection audio detection AXIS Camera Application Platform Alarm triggers Video motion detection AXIS Camera Application Platform audio detection temperature PTZ preset memory card full on boot Alarm events File upload via FTP HTTP and email Notification via email HTTP and TCP Go to PTZ preset Record to local storage Pre and post alarm video buffering Video access from Camera live view web browser Video recording to file ASF Customizable HTML pages Windows 7 Windows Vista Windows XP Windows Server 2008 Windows Server 2003 DirectX 9c or higher For other operating systems and browsers see www axis com techsup Installation AXIS Camera Management tool on CD and web based configuration management and Configuration of backup and restore maintenance Firmware upgrades over HTTP or FTP firmware available on www axis com IP51 rated plastic casing clear dome Processor ARTPEC 3 256 MB RAM 128 MB Flash memory Battery backed up real time clock Power Power over Ethernet IEEE 802 3af Class3 0 over Ethernet IEEE Power over Ethernet IEEE 802 3af Class3 0 3af Class 3 RJ 45 10BASE T 100BASE TX PoE MicroSD SDHC memory card slot card not included Operating Temperature 0 C to 45 C 32 F to 113 F conditions Humidity 20 80 RH non condensing Approvals EN 55022 Class A EN 61000 6 1 EN 61000 6 2 EN 55024 FCC Part 15 Subpart B Class B ICES 003 Class A V
58. red Time mode under New Server Time 30 AXIS M501 4 PTZ Dome Network Camera System Options e Synchronize with computer time sets date and time according to the computer s clock With this option date and time are set once and will not be updated automatically e Synchronize with NTP Server obtains date and time from an NTP server With this option date and time settings are updated continuously For information on NTP settings see V7P Configuration on page 32 If using a host name for the NTP server a DNS server must be configured See DNS Configuration on page 32 e Set manually allows you to manually set date and time If using an NTP server select your Time zone from the drop down list If required check Automatically adjust for daylight saving time changes The Date amp Time Format Used in Images is the date and time format displayed as a text overlay in the video stream Use the predefined formats or see File Naming amp Date Time Formats in the online help Q for information on how to create custom date and time formats To include date and time in the overlay text go to Video amp Audio and select Include date and Include time Network Basic TCP IP Settings The Axis product supports IP version 4 and IP version 6 Both versions can be enabled simultaneously and at least one version must always be enabled IPv4 Address Configuration By default the Axis product is set to use IPv4 IP version 4 and to obtai
59. rofiles go to Video amp Audio Stream Profiles e To select the default stream profile go to Live View Config gt Stream Profile and choose the profile from the drop down list For more information see the online help Oan this page Camera Settings The Video amp Audio gt Camera Settings page provides access to advanced image settings for the Axis product Image Appearance The image Brightness can be adjusted in the range 0 100 where a higher value produces a brighter image Increasing the Sharpness can increase bandwidth usage A sharper image might increase image noise especially in low light conditions A lower setting reduces image noise but the whole image will appear less sharp White balance White balance is used to make colors in the image appear the same regardless of the color temperature of the light source The Axis product can be set to automatically identify the light source and compensate for its color Alternatively select the type of light source from the drop down list For a description of each available setting see the online heipQ Exposure Settings Configure the exposure settings to suit the image quality requirements in relation to lighting frame rate and bandwidth considerations Exposure value Click in the bar to fine tune the exposure 15 AXIS M5014 PTZ Dome Network Camera Video and Audio Exposure control These settings is used to adapt to the amount of light used Automatic is t
60. s a certification mark of the UPnP Implementers Corporation Support Should you require any technical assistance please contact your Axis reseller If your questions cannot be answered immediately your reseller will forward your queries through the appropriate channels to ensure a rapid response If you are connected to the Internet you can download user documentation and software updates find answers to resolved problems in the FAQ database Search by product category or phrase report problems to Axis support staff by logging in to your private support area e chat with Axis support staff selected countries only visit Axis Support at www axis com techsup AXIS M5014 PTZ Dome Network Camera Table of contents Hardware OVEIVIEW auesassseneu use EE REREESREAESSAFRTE E ERES EE 4 Connecto s emper bXerereQerefekerererrbeZesqPererpeEa eg t ker LEID IDUICSEOES iaceo eC een d bere quee Dg hd oh Rue ed de 5 ACCESSING The product m re aaa scie no Rp Rara na de o ia 6 Access from a browser 6 Access from the Internet 7 Set the root password 7 The Live View page cscsx cu rt Rx o ERR RE piment tue 8 Media SEAMS suere RR siada pa E DAE a E a E S a a AE ES 10 How to stream H264 c siussaseuenmencs sme prex Ru E awe Eini 10 MJPEG Saad tanked vate alain RR Ae aco xol PONI aaa arts 10 AXIS
61. set the IP address the product must be restarted to activate ARP Ping for an additional two minutes Pinging the product is still possible when this service is disabled AXIS Video Hosting System AVHS AVHS used in conjunction with an AVHS service provides easy and secure Internet access to live and recorded video accessible from any location For more information and help to find a local AVHS Service Provider go to www axis com hosting 31 AXIS M5014 PTZ Dome Network Camera System Options AVHS is enabled by default The settings are configured under System Options Network TCP IP Basic One click enabled Press the product s control button see Hardware overview on page 4 to connect to an AVHS service over the Internet Once registered Always will be enabled and the Axis product stays connected to the AVHS service If the product is not registered within 24 hours from when the button is pressed the product will disconnect from the AVHS service Always The Axis product will constantly attempt to connect to the AVHS service over the Internet Once registered the product will stay connected to the service This option can be used when the product is already installed and it is not convenient to use the one click installation AXIS Internet Dynamic DNS Service AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product For more information see www axiscam net To register the Axis product wit
62. ss or host name Port number For details on each settings see the online help O 22 AXIS M5014 PTZ Dome Network Camera Events Event Types An Event Type describes how and when the Axis product performs certain actions Example If somebody passes in front of the camera and an event has been configured to detect and respond to motion the Axis product can record and save images to an FTP server and send a notification email Images can be sent as email attachments Event Types o Event Type List gt Basic Setup gt Video amp Audio Name Enabl Priority Trig Sched Actions gt Live View Config Audio Yes Normal Audio En Motion Yes Normal Motion det P gt PTZ Record to SD card No Normal PTZ preset Rec gt Applications v Events Instructions Event Servers Event Types Matian Datection Add triggered Add scheduled Copy Medify Remove Audio Detection Fu FTP upload Hu HTTP upload Eu Email upload En Email notification Hn HTTP notification Tn TCP notification Rec Record to disk P PTZ preset Recordings gt System Options About Set up a triggered event The following example describes how to configure the Axis product to upload images when motion is detected 1 Go to Events gt Motion Detection and set up a motion detection window See Set up motion detection on page 25 2 Go to Events gt Event Types and click Add triggered 3 Enter a descriptive name for the even
63. t for example Motion detected 4 Setthe Priority high normal or low 5 Setthe Respond to Trigger parameters to define when the event is active for example after office hours 6 Select Motion detection from the Triggered By list Select the desired motion detection window and indicate if the event should be triggered when motion starts or stops or both 7 Setthe When Triggered parameters that is define what the product should do when motion is detected To upload images select Save stream and enter the required information See Save stream 8 Click OK to save the event Up to 10 event types can be configured and up to 3 of these can be configured to upload images e File names can be formatted according to specific requirements See F e Naming amp Date Time Formats in the online help Set up a scheduled event A scheduled event can be activated at preset times in a repeating pattern on selected weekdays The following example describes how to configure the Axis product to upload images from pre programmed time periods 1 Go to Events gt Event Types and click Add scheduled 2 Enter a descriptive name for the event for example Scheduled email upload 3 Setthe Priority high normal or low 23 AXIS M5014 PTZ Dome Network Camera Events 4 Setthe Activation Time parameters 24h clock for the event For example select Recurrence pattern and let the event start on Sundays at 13 00 with a duration of 12 hours
64. t mapping in a NAT router on your network using UPnPTM Note that UPnP M must be enabled in the product see System Options gt Network gt UPnP Use manually selected NAT router Select this option to manually select a NAT router and enter the IP address for the router in the field If no router is specified the product automatically searches for NAT routers on your network If more than one router is found the default router is selected Alternative HTTP port Select this option to manually define an external HTTP port Enter the port number in the field If no port is entered here a port number is automatically selected when NAT traversal is enabled e An alternative HTTP port can be used or be active even if NAT traversal is disabled This is useful if your NAT router does not support UPnP and you need to manually configure port forwarding in the NAT router f you attempt to manually enter a port that is already in use another available port is automatically selected e When the port is selected automatically it is displayed in this field To change this enter a new port number and click Save FTP The FTP server running in the Axis product enables upload of new firmware user applications etc The FTP server can be disabled under System Options gt Network gt TCP IP gt Advanced 33 AXIS M5014 PTZ Dome Network Camera System Options This FTP server has nothing to do with the product s ability to transfer images v
65. t position as Home when adding a preset position The user defined home position will have H added for example Entrance H The default Home position called Home will still be available The product can be configured to return to the Home position when it has been inactive for a specified length of time Enter the length of time in the Return to home when inactive field and click Save Set the time to zero to prevent the product from automatically returning to the Home position To include the preset position name in the overlay text go to Video amp Audio select Include overlay text and enter the modifier P in the field For more information about modifiers see File Naming amp Date Time Formats in the online help Q Preset Positions Q SSSR Current position Basic Setup Video amp Audio Live View Config PTZ a C Use current position as Home Preset Positions OSDI Zones Advanced Control Queue Applications H mr Events Recordings System Options About Playing Motion JPEG X O00 PAN uen El I 16 aig Home zoom vise OR B ree C cipara 7 OSDI Zones On Screen Direction Indicator OSDI zones can be included in the overlay text see Overlay on page 16 to aid the user to navigate the Axis product Each OSDI zone is set up with coordinates and a descriptive name OSDI zones are set up under PTZ gt OSDI Zones The Axis product uses the coordinates of the center of the
66. the functionality of network devices One of your first actions when troubleshooting a problem should be to check the current firmware version The latest version may contain a correction that fixes your particular problem The current firmware version in the Axis product is displayed in the page Setup Basic Setup and in Setup System Options About Upgrading the firmware When you upgrade the product with the latest firmware from Axis website the product receives the latest functionality available Always read the upgrade instructions and release notes available with each new release before upgrading the firmware To upgrade follow these instructions 1 Save the firmware file to your computer The latest version of the firmware is available free of charge from Axis website at www axis com techsup 2 Go to Setup gt System Options gt Maintenance in the products web pages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade After starting the upgrade process always wait at least 5 10 minutes before restarting the product even if you suspect the upgrade has failed AXIS Camera Management can be used for multiple upgrades See www axis com for more information Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user Preconfigured and customized settings are saved when the firmware is upgraded providing the features are available in the new fir
67. trol viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only See AXIS Media Control AMC on page 10 for more information The toolbar displays the following buttons Q The Play button connects to the Axis product and starts playing a media stream O The Stop button stops the video stream The Snapshot button takes a snapshot of the video image The location where the image is saved can be specified Q in the AMC Control Panel C Click the View Full Screen button and the video image will fill the entire screen Press ESC Escape on the computer keyboard to cancel full screen view The Record button is used to record the current video stream The location where the recording is saved can be specified Q in the AMC Control Panel AMC Audio controls AMC audio buttons control the speakers connected to the client computer The buttons are only visible when audio is enabled Q Speaker button Click to turn the speakers on or off Use the slider to control the volume of the speakers AXIS M5014 PTZ Dome Network Camera Accessing the product PTZ Controls The Live View page also displays Pan Tilt Zoom PTZ controls The administrator can enable disable controls for specified users under System Options gt Security gt Users With the PTZ Control Queue enabled the time each user is in control of the PTZ settings is limited Click the buttons to request or release control of the PTZ controls
68. vide high quality video streams at less than 1 Mbit s Deciding which combination of protocols and methods to use depends on your viewing requirements and on the properties of your network The available options in AXIS Media Control are Unicast RTP This unicast method RTP over UDP is used for live unicast video especially when it is important to always have an up to date video stream even if some images are dropped Unicasting is used for video on demand 2 transmission so that there is no video traffic RTP over RTSP This unicast method RTP tunneled over RTSP o the network until a client connects and s useful as it is relatively simple to configure z i requests the stream irewalls to allow RTSP traffic Note that there are a maximum of 20 RTP over RTSP over HTTP This unicast method can be used to traverse simultaneous unicast connections firewalls Firewalls are commonly configured to allow the HTTP protocol thus allowing RTP to be tunneled Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some images are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously A multicast cannot however pass a network router unless the router is configured to allow this It is not possible to multicast over the Internet for example Note also that all multicast viewers count as one un
69. view to set the lower left and upper right zone areas First navigate to where you would like the lowermost left point of the OSDI zone to be located Click Get to set the coordinates Proceed to where the upper right point of zone should be located and click Get Give the zone a descriptive name and click OK 19 AXIS M5014 PTZ Dome Network Camera PTZ Pan Tilt Zoom To include the name of the OSDI zone in the overlay text go to Video amp Audio Video Stream Overlay Settings Check the Include text box and enter the modifier L in the field For more information about modifiers see File Naming amp Date Time Formats in the online help O Advanced Limits Define the pan tilt zoom and focus limits for the Axis product Movements to the left and right up and down can be restricted to narrow the area under surveillance See the online help Qs more information Controls Panel Shortcut Command Buttons can be configured to provide direct access to commands issued via the VAPIX Application Programming Interface The buttons will be displayed in the PTZ control panel which is available in the Live View page though the Ctrl panel button see page 9 Deselect the options under Enable Disable controls to disable the pan tilt zoom and focus controls Disabling PTZ controls will affect preset positions For example if the tilt control is disabled the product cannot move to preset positions that require a tilt movement C
70. wse button Then click Upload To remove a certificate click Remove Client certificate The client certificate and private key are used to authenticate the network device They can be Client private key uploaded as separate files or in one combined file e g a PFX file or a PEM file Use the Client private key field if uploading one combined file For each file enter the path to the file or locate the file using the Browse button Then click Upload To remove a file click Remove Settings EAPOL version Select the EAPOL version 1 or 2 as used in your network switch EAP identity Enter the user identity maximum 16 characters associated with your certificate Private key password Enter the password maximum 16 characters for the private key Enable IEEE 802 1X Check the box to enable the IEEE 802 1X protocol Audio Support Select Enable audio support to allow clients to retrieve audio streams from the Axis product For information on how to configure audio settings see Aud o Settings on page 16 Deselecting this option will disable audio globally in the Axis product for configured events and profiles with audio as well Date amp Time The Axis product s date and time settings are configured under System Options gt Date amp Time Current Server Time displays the current date and time 24h clock The time can be displayed in 12h clock in the text overlay see below To change the date and time settings select the prefer

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