Zebra P330i
Contents
1. Fixed Errors Printer will not operate OUT OF RIBBON Blinking MECHANICAL ERROR Blinking OUT OF CARDS Blinking PRINT HEAD OPEN P330 amp P330m Card Printer User s Manual Blinking Introduction Controls Connectors and Indicators P330 amp P330m Card Printer User s Manual 980459 001 RevC 2 Installation and Setup General Information This section will guide you through the installation and setup of your P330i or P330m Card Printer This consists of the following procedures which should be performed in the order presented e Unpacking the Printer e Installing the Print Driver Software and Setting Driver Options e Loading a Ribbon e Installing the Card Cleaning Cartridge e Setting the Card Thickness Control e Loading Cards e Connecting the Printer to your Computer e Connecting Power e Printing a Test Card to verify printer operation The procedure to be followed for Packing the Printer for Shipment is given at the end of this section The printer should be placed in a location that allows easy access to all sides The printer should never be operated while resting on its side or upside down Electric Shock Caution Limit AC power supplied to the printer to 110 230 volts 60 50 Hertz Limit excess current draw to 16 amps or less using an associated circuit A breaker or other such device Never operate the printer in a location where operator computer or printe2. e e ee Zebra P330 8 P330m Card Printer User s Manual N Card Printer 980459 001 Rev C AW 41 e Solutions Foreword This manual contains installation and operation information for the Zebra P330i and P330m Card Printers manufactured by Zebra Technologies Corporation Camarillo California The only difference between these models is that the P330i supports full color ribbons which may include a protective overcoat panel and the P330m supports monochrome color printing only In this manual references that are specific to the P330i or P330m will be identified as such references that apply to both models will use the term the printer Return Materials Authorization Before returning any equipment to Zebra Technologies Corporation for in warranty or out of warranty repair contact Repair Administration for a Return Materials Authorization RMA number Repack the equipment in the original packing material and mark the RMA number clearly on the outside Ship the equipment freight prepaid to the address listed below e For USA Latin America and Asia Pacific Zebra Technologies Corporation Zebra Card Printer Solutions 1001 Flynn Road Camarillo CA 93012 8706 USA Phone 1 805 578 5001 FAX 1 805 579 1808 e For Europe and Middle East Zebra Technologies Corporation Zebra Card Printer Solutions Pittman Way Fulwood Preston PR2 9ZD Lancashire U K Phone 44 1 772 797555 FAX
3. 1 Check ribbon Replace if defective or entirely used Ribbon will automatically synchronize and printing will restart with a new card The LCD Panel displays PRINT HEAD OPEN message 1 Check that Print Head Carriage is closed and latched If not close and latch it The LCD Panel displays MECHANICAL ERROR message 1 Check that you are using the correct card type see Technical Specifications 2 Check that Card Thickness Control lever is properly adjusted see Loading Cards in Chapter 2 3 If 2 cards are fed into the printer at the same time Open cover and remove Card Cleaning Cartridge empty the Card Feeder and pull the jammed cards out Replace the Card Cleaning Cartridge Remove cards from Card Feeder separate them as shown in Loading Cards in Chapter 2 and replace 4 Check that ribbon is loaded correctly The LCD Panel displays ENCODING ERROR message The LCD Panel displays CLEAN PRINTER message P330 amp P330m Card Printer User s Manual 1 Check that you are using the correct magnetic card type for low or high coercivity encoding 2 Verify command syntax 3 Contact Zebra technical support 1 Printer cleaning required see Chapter 4 980459 001 Rev C Troubleshooting Print Quality Issues Print Quality Issues This section will help you resolve print quality problems The print quality is dependent on several factors The two most important factors tha
4. 44 1 772 693000 980459 001 Rev C P330 amp P330m Card Printer User s Manual iii Foreword Copyright Notice Copyright Notice 2004 2005 ZIH Corp This document contains information proprietary to Zebra Technologies Corporation This document and the information contained within is Copyrighted by Zebra Technologies Corporation and may not be duplicated in full or in part by any person without written approval from Zebra While every effort has been made to keep the information contained within current and accurate as of the date of publication no guarantee is given that the document is error free or that it is accurate with regard to any specification Zebra reserves the right to make changes for the purpose of product improvement at any time Trademarks P330i and P330m are trademarks and Zebra is a registered trademark of Zebra Technologies Corporation Windows and MS DOS are registered trademarks of Microsoft Corp All other trademarks or registered trademarks are marks of their respective holders Product Disposal Product Disposal Information Do not dispose of this product in unsorted municipal waste This product is recyclable and should be recycled according to your local standards For more information please see our web site at http www zebra com environment Declarations of Conformity EMC Directive EN 55022 1998 RF Emissions control C 89 336 EEC modified by EMC Directive EN 301489 3
5. Fax 44 0 870 241 0765 e mail eurosales zebra com 980459 001 Rev C P330 amp P330m Card Printer User s Manual 55 Worldwide Sales amp Support Website Latin America Sales Office 9800 NW 41st Street Suite 220 Doral FL 33178 USA Phone 1 305 558 3100 Fax 1 305 558 8485 e mail latinsales zebra com Asia Pacific Website 56 Zebra Technologies Asia Pacific LLC 16 New Industrial Road 05 03 Hudson TechnoCentre Singapore 536204 Phone 65 6858 0722 Fax 65 6885 0836 e mail asiasales zebra com www zebracard com P330 amp P330m Card Printer User s Manual 980459 001 Rev C
6. 10 1 in 256 mm Weight 15 5 lbs 7 kg 110 230 Volts AC 10 100 254 V 60 50 Hz 3Hz 47 63 Hz FCC Class A CE UL and CUL approved Environmental Options 980459 001 Rev C Operating Temperature 60 F to 86 F 15 C to 30 C Operating Humidity 20 to 65 non condensing Storage Temperature 23 F to 158 F 5 C to 70 C Storage Humidity 20 to 70 non condensing Ventilation Reasonably dust free air environment Built in Ethernet network communications Three track magnetic stripe encoder standard and reverse High capacity feeder 220 30 mil cards Contactless encoding MIFARE and HID iCLASS Contact encoding Station and encoder P330 amp P330m Card Printer User s Manual 45 Technical Specifications Options P330 amp P330m Card Printer User s Manual 980459 001 Rev C APPENDIX A Magnetic Card Encoder Introduction This Appendix includes operation and maintenance requirements for the P330i or P330m Printer with the optional magnetic card stripe encoder See Chapter 2 for location of the Magnetic Card Stripe Encoder The magnetic encoder can be set for either high or low coercivity Use the printer driver to change the encoder setting Media Loading Orientation The magnetic encoder may be installed with the read write head positioned below the card path Magnetic Card Stripe Encoder upgrade kits are also available When loading cards with magnetic stripes into the card feede
7. 10 100base T Ethernet Switch Connector Ethernet Adapter Status LED Network Status Activity LED Power Switch These are on the Power optional Connector Ethernet Optional DB 9 Adapter Connector location USB Connector for Smart Card Contact Station 2 P330 amp P330m Card Printer User s Manual 980459 001 RevC LCD Panel Introduction Controls Connectors and Indicators The LCD Panel can display the following messages Message 980459 001 Rev C Operational INITIALIZING Scrolling READY Fixed DOWNLOADING DATA Fixed PRINTING MONO Fixed MAG ENCODING Fixed CONTACT ENCODING Fixed PRINTING CYAN PRINTING YELLOW PRINTING MAGENTA PRINTING BLACK PRINTING OVERLAY Fixed These Messages do not apply to the P330m Printer DOWNLOADING FW Fixed CLEANING PRINTER Fixed Warnings CLEAN PRINTER Scrolling REMOVE RIBBON THEN CLOSE HEAD Scrolling EMPTY FEEDER amp PRESS BUTTON Scrolling LOAD CLEANING CARD IN FEEDER Scrolling PRESS BUTTON TO CONTINUE Scrolling FEED LONG CLEANING CARD IN EXIT Scrolling CLEANING PRINTER Scrolling ENCODING ERROR printing stops Blinking INVALID MAGNETIC DATA encoding stops Scrolling REMOVE RIBBON
8. 980459 001 Rev C P330 amp P330m Card Printer User s Manual 29 Cleaning Cleaning the Printer How to Clean Note This cleaning procedure uses two cleaning cards One cleaning card is the size of a regular plastic card and is referred to as the cleaning card The other is elongated with a wider section at one end it is referred to as the long cleaning card 1 Leave the Printer power on or turn it on if it was off 2 Initiate the cleaning process by either of the following methods e At the printer press and hold the panel button for several seconds until the LCD Panel displays the message REMOVE RIBBON THEN CLOSE HEAD From the computer enter the Printer Tools software and click on the CLEAN button The LCD Panel will display the message REMOVE RIBBON THEN CLOSE HEAD 3 Open the Main Cover release the Print Head Carriage and remove the ribbon Then close the Print Head Carriage For details see Chapter 2 The LCD Panel will display the message EMPTY FEEDER amp PRESS BUTTON 4 Open the Card Feeder Cover and remove cards from the Card Feeder The last card is difficult to remove leave it in place Press the Panel Button on the front of the printer The card remaining in the feeder will be ejected The LCD Panel will then display the message LOAD CLEANING CARD IN FEEDER 5 Place a pre saturated Cleaning Card into the Card Feeder The Cleaning Card will automatically feed into the printer and the cl
9. stored improperly or is damaged Solution e Change ribbon and print again Possible Cause e Cards may not meet specifications Solution e Usea different supply of cards Possible Cause e Contrast and or Intensity may be set to incorrect values Solution e Adjust Contrast and or Intensity values in software Possible Cause e Head Settings are too low high Solution e Adjust Head Settings higher lower 38 P330 amp P330m Card Printer User s Manual 980459 001 Rev C Troubleshooting Print Quality Issues Possible Cause e Dust or embedded contamination on elements of the Print Head Solution e Perform a Cleaning of the Print Head see Chapter 4 Example 4 Printing shows blurry printed image Possible Cause e Ribbon cartridge may not be correctly positioned Solution e Check that the ribbon is properly rolled onto the ribbon cores of the cartridge e Replace ribbon cartridge making sure it locks in place and print again Possible Cause e Ribbon may not be synchronized on the correct color panel position model P330i only Solution e Open the Print Head Carriage then close it This will cause the ribbon to re synchronize Possible Cause e Cards may not meet specifications Solution e Usea different supply of cards Possible Cause e Dust or embedded contamination inside the printer and or dirty Cleaning Roller Solution e Clean the Print Head e Replace the Cleaning
10. with significant adhesion force These cards must be physically separated from each other before inserting into the feeder if not separated feeding or printing problems may occur Note Static charges and edge burrs from the card die cutting process can render individual 5 Restore the card stack to its original squared off condition and place the cards in the input hopper 6 Note that there will be a gap in the card stack with several cards lying flat and the cards above angled upward as shown in the exaggerated drawing below This is normal and ensures proper feeding 980459 001 Rev C P330 amp P330m Card Printer User s Manual 19 Installation and Setup Card Output Hopper 2 Note Do not try to eliminate the gap by pressing down on the card stack in the input hopper this can cause misfeeds Card Output Hopper The card output hopper is normally extended to receive the printed cards The printer may be operated with the card output hopper in its closed position in this case the cards will not be collected in the output hopper 1 Pull the card output hopper out to place it in its functional position 2 Note The output hopper is a very snug fit to prevent it from moving during shipping or y operation firm force is required to change its position 2 When not using the printer slide the card output hopper back into its closed position to protect the printer from dust and protect the output hopper from d
11. 811 e Card thickness 10 60 mil 0 25 1 5 mm 10 e Card feeder capacity up to 100 cards 30mil Optional high capacity feeder up to 220 cards e Card output hopper capacity 100 cards 30mil 980459 001 Rev C P330 amp P330m Card Printer User s Manual 43 Technical Specifications Bar Codes Bar Codes e Code 39 Code 128 B amp C with amp without check digit e 2 of 5 and 2 of 5 interleaved e UPC A EAN8 and EAN13 e PDF 417 2D bar code and other symbologies available via Windows printer driver Fonts e Arial and Arial Bold e True Type fonts available via Windows Driver Card Dimensions ISO Standard 7810 Dimensions for Plain Card 2 125 0 002 in 53 98 0 050 mm neal 3 375 0 01 in adius 0 125 in 85 72 0 25 mm 3 18 mm 0 009 0 033 in 0 23 0 84 mm ISO Standard 7811 Dimensions for Magnetic Stripe Card yo 0 623in 15 82mm min 0 218in 5 54mm m 0 0 115in 2 92mm MAGNETIC STRIPE 0 0 115in 2 92mm max 44 P330 amp P330m Card Printer User s Manual 980459 001 RevC Technical Specifications Bi Directional Communications Interfaces Contact Location for Smart Card ISO Standard 7816 0 757 in 19 23 mm _ 1 124 in 28 55 mm BS N in 10 25 mm 0 782 in 19 87 mm Bi Directional Communications Interfaces USB Built in Ethernet optional Mechanical Specifications Electrical Width 18 2 in 462 mm Depth 9 4 in 239 mm Height
12. C Connecting to a Network Card printers can be connected to an Ethernet network in three ways Printer Sharing In printer sharing the printer is connected locally to the host computer and configured to be shared to other client computers Client computers connect to the printer over the network through the host computer 980459 001 Rev C P330 amp P330m Card Printer User s Manual 53 Connecting to a Network External Print Server External Print Server A stand alone device that acts as a server on the network specifically for receiving print jobs and passing them to the printer Client computers connect to the print server over a network Internal Print Server Similar to an external print server except the print server is integrated into the printer This removes the need for a separate power supply and separate device drivers This is the simplest way to network a printer 54 P330 amp P330m Card Printer User s Manual 980459 001 Rev C APPENDIX D Worldwide Sales amp Support Sales and Support Locations The Americas Zebra Technologies LLC Card Printer Solutions Headquarters 1001 Flynn Road Camarillo CA 93012 8706 USA Phone 1 805 579 1800 Fax 1 805 579 1808 Toll free in US 800 452 4056 e mail cards zebra com Europe Zebra Technologies Europe Limited Zebra House The Valley Centre Gordon Road High Wycombe Buckinghamshire HP13 6EQ UK Phone 44 0 870 241 1527
13. E eS EES 18 Card Output Hopper sssaaa aaa 20 Connecting the Printer to your Computer aa 21 Connecting Power tees 22 Printing a Test Card eee 23 Packing the Printer for Shipment a 23 980459 001 Rev C P330 amp P330m Card Printer User s Manual 3 Printing a Card apak BIIK sawn iwi ine eed eed we oe es 25 Setting Printer Properties 0 0 0 cee eee 25 Printing a Sample Card 0 eee tee 26 Feeding One Card ata Time 0 ee 27 Cage AA PAA PP AA AP 29 Cleaning the Printer ee eee 29 When to Clean 0 2 0 cee eee 29 How to Clean maa an KARGA sake eet eee et hbaa Enea 30 Cleaning the Print Head 0 0 0 ee eee 31 Card Cleaning Cartridge 0 ee tee 32 When to Replace the Cleaning Roller 32 How To Replace the Cleaning Roller aa 32 5 Trou blesho ting na nA AA AA an 35 Print Quality Issues te eee 37 Troubleshooting the Ethernet Connection and Adapter 41 Resetting to Factory Defaults AA 41 Ethernet Adapter Status Indicator aa 41 Network Status Activity Indicator eee eee eee 42 6 Technical Specifications A An 43 General Specifications 0 0 AA 43 Ribbon Specifications 0 0 AA 43 Card Specifications eee 43 Bar Codes iiien fees ed bsechvals eee PAA 44 PONG 5 seh dieses deals
14. Roller 980459 001 Rev C P330 amp P330m Card Printer User s Manual 39 Troubleshooting Print Quality Issues 40 Example 5 No printing on the card Possible Cause e Ribbon may not be installed in the printer Solution e Check for ribbon in the printer Possible Cause e Cards may not meet specifications Solution e Use a different supply of cards Possible Cause e Print Head elements may be scratched or burnt Solution e Call Service for Print Head replacement information Example 6 Only one panel of a color ribbon prints This applies to the P330i only Possible Cause e Using the wrong type of ribbon Solution e Use only i Series ribbons for full color printing Note For optimum print quality always keep the Main Cover and the Card Feeder Cover of the printer closed P330 amp P330m Card Printer User s Manual 980459 001 RevC Troubleshooting Troubleshooting the Ethernet Connection and Adapter Troubleshooting the Ethernet Connection and Adapter Resetting to Factory Defaults To reset the Ethernet Adapter configuration parameters to the factory defaults press the Ethernet Switch and hold it in while turning the printer power on Keep the Panel Button pressed until the Status Indicator light turns green then release the Ethernet Switch To print a configuration card press and hold the Ethernet Switch until a card starts to print Ethernet Adapter Status Indicator A bi col
15. V1 4 1 RF ag and Immunity for radio 92 31 EEC and equipmen 93 68 EEC EMC Directive EN55024 2001 Immunity to Electro Magnetic Disturbances 73 23 EEC modified Low voltage EN 60950 1 2001 Product safety by 93 68 EEC Directive 1999 5 CE R amp TTE Directive EN300330 2 V1 1 1 Radio Frequency Interferences For a formal certificate please contact the Compliance Office at Zebra s Camarillo facility iv P330 amp P330m Card Printer User s Manual 980459 001 RevC Foreword Declarations of Conformity EUROPE Norway Only This product is also designed for IT power system with phase to phase voltage 230V Earth grounding is via the polarized 3 wire power cord FI Laite on liitett v suojamaadoitus koskettimilla varustettuun pistorasiaan SE Apparaten skall anslutas till jordat uttag NO Apparatet m tilkoples jordet stikkontakt FCC Regulations Models P330i and P330m has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and operated in accordance with the P330i and P330m User s Manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to
16. amage 3 The output hopper can be completely removed from the printer if necessary by inserting a thin blunt object such as a pencil up through the hole in the bottom of the printer enclosure and pressing up to release the hopper while simultaneously pulling the hopper out To re install the output hopper simply slide the output hopper in until it locks in place 20 P330 amp P330m Card Printer User s Manual 980459 001 RevC Installation and Setup Connecting the Printer to your Computer Connecting the Printer to your Computer a amp 980459 001 Rev C The P330i or P330m Printer includes a standard USB interface As an option either printer model can be ordered with a 10 100base T Ethernet Adapter in addition to the USB interface The Ethernet Adapter can also be ordered as an add on option and installed in the field by a Zebra factory certified technician 1 If using the USB interface use the supplied USB cable to connect between the USB connector on the printer and a USB port on the computer as shown below Note that the figure below shows the optional Ethernet Adapter directly above the USB Connector this may not be present on your printer Z O o Power Optional Switch Ethernet Connector a BF of o lo oj a Power Connector USB Connector If your printer includes the optional Etherne
17. arify a section of text Electrostatic Discharge Caution Warns you of the potential for electrostatic discharge Electric Shock Caution Warns you of a potential electric shock situation Caution Warns you of a situation where excessive heat could cause a burn Caution Advises you that failure to take or avoid a specific action could result in physical harm to you or could result in physical damage to the hardware Foreword Declarations of Conformity viii P330 amp P330m Card Printer User s Manual 980459 001 Rev C Contents JU Ll AA AA AA te dared tonne Ge etes ees iii Return Materials Authorization a iii Copyright Notice 0 0 cee eee iv Trademarks 7a md NAK KLANG tipki eke pe DALAHAN DEKADA NAL iv Product Disposal 0 0 0 cee eee eee iv Declarations of Conformity sasaa aaaeeeaa iv TP Le lo fe APAPAP AA AA AA AA 1 Controls Connectors and Indicators a 2 LOD Panel AA AA 3 2 Installation and Setup cece eee ee eee eee 5 General Information 0 0 00 5 Unpacking the Printer cece 6 Installing the Print Driver Software and Setting Driver Options 10 Installing the Print Driver eee ee 10 Loading a RiDDON 1 eee 11 Installing the Card Cleaning Cartridge 14 Setting the Card Thickness Control 000000 eee eee 16 Loading Cards ssiri Ak GANA AYY BERS ee KA KA nae GRR SE
18. cause harmful interference in which case the user will be required to correct the interference at his own expense Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by Zebra may cause harmful interference and void the FCC authorization to operate this equipment FCC Radiation Exposure Statement applicable to 15 247 device only This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum 20 cm between the radiator and your body This transmitter must not be collocated or operating in conjunction with any other antenna or transmitter unless authorized to do so by the FCC Industry Canada Notice This device complies with Industry Canada ICES 003 class A requirements Cet equipement est conforme a l ICES 003 classe A de la norm Industrielle Canadian 980459 001 Rev C P330 amp P330m Card Printer User s Manual v Foreword Declarations of Conformity Printer Models The Zebra Product Number tells a story Here is a quick review of the Zebra Card Printer Series numbering and lettering system for the P330i and P330m Card Printers to help you Model numbers include identifiers that specify options using the following lettering conventions Part Number Description Base Printer P330i P330 Color Card Printer P330m P330m Monochrome Card Printer Sma
19. dge 4 Locate the slot at the rear of the Card Cleaning Cartridge mounting location see below Card Cleaning a Cartridge Sa Positioning Slot 5 Hold the Card Cleaning Cartridge by the extended handle so the large arrow on the top is pointing away from you With the cartridge at about a 30 angle pointing downward insert the lip of the cartridge into the slot until the cartridge seats against the back wall Then press the front of the cartridge down until it seats all the way down and latches with an audible click See below Slot Card Cleaning Cartridge in final position 6 Close the printer s Main Cover 980459 001 Rev C P330 amp P330m Card Printer User s Manual 15 Installation and Setup Setting the Card Thickness Control Setting the Card Thickness Control The Card Thickness Control is set by the user to adjust the gap as cards enter the printer to prevent double feeds which could cause a jam or mis feeds Note Set the Card Thickness Control before loading cards 1 Open the Card Feeder cover The cover is hinged lift it by the lip at the right front corner 2 Note To reduce contamination and ensure better print quality minimize the time the Card R Feeder cover is open 2 The Card Thickness Control Lever is at the front of the left side opening of the Card Feed
20. eaning Cleaning Cleaning the Print Head 8 The long cleaning card will automatically feed into the printer and the printing process will continue The LCD Panel will again display the message CLEANING PRINTER 9 When the cleaning process is completed the long cleaning card will be ejected and the LCD Panel will display the message READY indicating that the printer is ready to resume normal printing operations 10 Discard both cleaning cards after a single use Note Do not use previously used cleaning cards the Print Head A cleaning using the Cleaning Cards usually suffices However a separate Print Head cleaning can remove more stubborn deposits when print anomalies persist To avoid deposits only use foam tipped swabs 1 Place the printer power switch in the OFF O position 2 Open the Main Cover release the Print Head Carriage and remove the ribbon Leave the Print Head Carriage in its raised position For details see Chapter 2 3 Clean Print Head by moving an alcohol moistened swab tip side to side across the Print Head elements Only use moderate force To re order swabs please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer 4 The swabs can also be used in a similar manner to clean the optional magnetic encoding head Caution Never use a sharp object or any abrasive to scrape deposits from the print head Permanent damage to the print head will re
21. eaning process will start there is a several second delay after the Cleaning Card feeds before the cleaning movement starts While the cleaning process is underway the LCD Panel will display the message CLEANING PRINTER 6 At the conclusion of this part of the cleaning process the Cleaning Card will be ejected and the LCD Panel will display the message PRESS BUTTON TO CONTINUE 7 After the user presses the panel button the LCD Panel will display the message FEED LONG CLEANING CARD IN EXIT Insert the long end of the long cleaning card into the card exit directly above the Output Hopper If the user inserts a regular cleaning card into the card exit the LCD Panel will display the message INVALID CARD PRESS BUTTON until the user presses the panel button and inserts the long cleaning card into the card exit gt Note If the user does nothing at this point i e does not insert the long cleaning card after y 7 a timeout the LCD Panel display will change to CLEAN PRINTER The printer will be able 30 to print but the LCD Panel will continue to display CLEAN PRINTER This limited cleaning does not do a thorough cleaning but may be performed if no long cleaning cards are available To restore the display to READY you will need to perform a complete cleaning process using both short and long cleaning cards from step 2 above through step 9 below P330 amp P330m Card Printer User s Manual 980459 001 RevC Cl
22. eeder The cleaning card will feed into the printer and carry out the cleaning process Repeat the process with a new cleaning card if necessary 7 Additional cleaning of the magnetic head can be accomplished using the alcohol soaked swabs provided with the printer Follow the directions given in Section 4 48 P330 amp P330m Card Printer User s Manual 980459 001 RevC ISO Standard Encoding Magnetic Card Encoder ISO Standard Encoding Track Field Track Valid of Separator Density Characters characters 1 A 210 BPI Alphanumeric 79F ASCII 20 951 2 75 BPI Numeric 40F ASCII 48 62 3 210 BPI Numeric 107 ASCII 48 62 Bits per inch Tt Except the character t Including Start Stop and LRC characters Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO Standard Norms 2 Note Refer to the Card Printer Programmer s Manual for complete programming y information 980459 001 Rev C P330 amp P330m Card Printer User s Manual 49 Magnetic Card Encoder ISO Standard Encoding P330 amp P330m Card Printer User s Manual 980459 001 Rev C APPENDIX B Smart Card Contact Station This section contains information on the additional operations of a P330i or P330m Printer equipped with the optional Smart Card Contact Station See Chapter 2 for location Introduction Smart Cards can have a built in microcomputer and
23. er area 16 P330 amp P330m Card Printer User s Manual 980459 001 RevC Installation and Setup Setting the Card Thickness Control Card Thickness Control 3 There are four detents to set the position of the Card Thickness Control Slide the Card Thickness Control to the position corresponding to the following Detent Position Card Thickness Highest 50 mil 1 27 mm to 60 mil 1 52 mm _ 3rd position 30 mil 0 76 mm to 50 mil 1 27 mm 2nd position 20 mil 0 51 mm to 40 mil 1 02 mm Lowest 10 mil 0 25 mm to 20 mil 0 51 mm gt Note The overlap in settings above accomodates variations in environmental conditions y especially humidity and cards from different manufacturers In general start at the lowest position and move the lever up until cards feed reliably gt Note 60 mil 1 524 mm cards may have a significant variation over 10 in the y 7 actual thickness of the cards do not use these cards unless each card has been measured to have a thickness less than 66 mil 1 676 mm 980459 001 Rev C P330 amp P330m Card Printer User s Manual 17 Installation and Setup Loading Cards Loading Cards This section shows how to load plastic cards into the P330i or P330m Printer The printer can use cards with a range of thickness from 10 mil 0 25 mm to 60 mil 1 5 mm Note Do not mix cards of different thicknesses The printer can also load and print cards fed individually Info
24. f the original material is lost a replacement Shipping Kit can be ordered from Zebra please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer KA Note The specifics of the shipment and the printer s condition may influence which of the R following steps are followed common sense should prevail 1 Remove cards in the card feeder a While the printer still has power applied and is turned on and is still connected to the host computer remove cards from the card feeder The last card may be difficult to remove If so use the Eject Card command available through the driver on the host computer to eject the last card that is staged in the feeder A Caution Do not physically pull the last card out of the feeder staging area This could damage the printer and void the warranty as well as damage the card b Close the Card Feeder Cover 980459 001 Rev C P330 amp P330m Card Printer User s Manual 23 24 Installation and Setup Packing the Printer for Shipment Oo ON O Q 10 11 If the printer still has power applied and is turned on and is still connected to the host computer set the printer s power switch on the back of the printer to the OFF O position and disconnect the interface and power cables to the printer Open the Main Cover Open the Print Head Carriage and remove the Ribbon If you wish to save the ribbon for future use you may want to put it i
25. ge and discard NG 4 Install new cleaning roller into the Card Cleaning Cartridge To avoid contamination always hold the cleaning roller by the ends For replacement cleaning rollers please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer 5 Peel protective wrapper from the cleaning roller by gently pulling on the tape 980459 001 Rev C P330 amp P330m Card Printer User s Manual 33 Cleaning Card Cleaning Cartridge y 7 Note DO NOT touch the adhesive roller surface that contacts the cards 34 6 Replace the Card Cleaning Cartridge into the printer Card Cleaning Cartridge in final position 7 Close the printer main cover P330 amp P330m Card Printer User s Manual 980459 001 Rev C Troubleshooting The table on the next page offers causes and solutions to symptoms related to improper operation Check the table when experiencing any loss of operation or print quality 980459 001 Rev C P330 amp P330m Card Printer User s Manual 35 36 Troubleshooting Problem Description Cause Solution The LCD Panel displays OUT OF CARDS message 1 Check for cards in the card feeder If no cards present load cards 2 Check that Card Thickness Control lever is properly adjusted see Loading Cards in Chapter 2 3 Press the Panel Button for 1 second The printing job will restart The LCD Panel displays OUT OF RIBBON message
26. han one card at a time KA Note If single card feeding will be the normal mode of operation you may select that mode through the driver software In single card feed mode the card will not be printed until the print job has been sent to the printer and the card to be printed has been inserted into the single card feed slot 980459 001 Rev C P330 amp P330m Card Printer User s Manual 27 Printing a Card Feeding One Card at a Time P330 amp P330m Card Printer User s Manual 980459 001 Rev C 4 Cleaning i Caution PROTECT YOUR FACTORY WARRANTY The recommended cleaning procedures must be performed to maintain your factory warranty Other than the recommended cleaning procedures described in this manual allow only Zebra authorized technicians to service the P330 or P330m Printer NEVER loosen tighten adjust bend etc any part or cable inside the printer NEVER use a high pressure air compressor to remove particles in the printer Cleaning the Printer Clean your printer using Pre Saturated Cleaning Cards provided The regular use of these cards will clean and maintain important parts of your printer that cannot be reached including the Print Head Transport Rollers and optional Magnetic Encoder Station When to Clean When the LCD Panel displays the message CLEAN PRINTER Approximately every 1000 cards when using 5 panel color ribbon P3301 only or every 5000 cards when using a monochrome ribbon
27. id any direct contact with the print head to prevent transfer of oils or contamination Outside of normal operation only the Zebra approved cleaning materials should come in contact with the print head 980459 001 Rev C P330 amp P330m Card Printer User s Manual 11 Installation and Setup Loading a Ribbon b Raise the Print Head Carriage by pressing the release latch to the left toward the output hopper and lifting as shown below to about a 45 angle The Print Head Carriage will stay in that position as shown at the right below Ribbon Supply Spindle Spindle 3 Locate the Ribbon Supply Spindle and the Ribbon Take up Spindle see above Load ribbon onto the supply spindle under the print head carriage flange side in and load the empty core with tape attached onto the take up spindle Make sure the ribbon comes off the top of the supply spindle and feeds to the top of the take up spindle Take up Spool Supply Spool 12 P330 amp P330m Card Printer User s Manual 980459 001 RevC BB Installation and Setup Loading a Ribbon Caution Do not touch the print head if the printer has been in service within the last 10 minutes It could be very hot and cause a burn Electrostatic Discharge Caution A static discharge is possible if you touch any exposed metal parts Use of an anti static wrist strap or comparable anti static protection is required 4 Gently press the print head carriage down until it is full
28. l 980459 001 Rev C P330 amp P330m Card Printer User s Manual Print Head Optional Magnetic Encoding Station Output Hopper shown in open position 1 Introduction Thank you for choosing the Zebra P330i or P330m Card Printer This manual guides you to efficient start up and operation of your new Card Printer Printer Features The only difference between these models is that the P3301 supports full color ribbons which may include a protective overcoat panel and the P330m supports monochrome color printing only In this manual references that are specific to the P330i or P330m will be identified as such references that apply to both models will use the term the printer The following shows the main functional features found on your printer Main Cover Print Head Carriage Print Head Card shown open shown in open Carriage Latch Feeder position Cover shown open Card Thickness Control Card Cleaning Cartridge Panel Button Ribbon Ribbon Optional LCD Display Panel Take Up Supply Smart Card Spindle Spindle Contact Station 980459 001 Rev C P330 amp P330m Card Printer User s Manual Introduction Controls Connectors and Indicators Controls Connectors and Indicators Your printer has an LCD Display Panel and a Panel Button on the front and a power connector power switch and interface connector s on the rear panel Panel Button LCD Display Panel
29. m Card Printer User s Manual 9 Installation and Setup Installing the Print Driver Software and Setting Driver Options d Remove the print head protection pad Keep the pad as well as the other packing material and the shipping carton in case the printer is shipped or moved If the original material is lost a replacement Shipping Kit can be ordered from Zebra please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer Installing the Print Driver Software and Setting Driver Options Printing with the P330i or P330m Printer requires the Windows Print Driver and your card design issuing software or printer command level programming through the printer interface Both models use the same Print Driver The printer can be used with any Windows 2000 or Windows XP computer using the driver provided on CD with the printer This section contains information on the printing of a sample card in color using the 5 panel color ribbon YMCKO and the Windows Print Driver NI 5 Note If updating the printer driver from a previous version before installing the updated print driver version always delete the existing version from your computer Installing the Print Driver To install the Print Driver automatically on all Operating Systems use the Zebra Install Wizard 3 Note Ensure that you have administrative privileges to perform this installation or contact y your IT department The I
30. mple must cover no more than 50 of the card area and 3 there must be at least a 5mm unprinted border along all edges For cards thicker than 40 mils 1 02 mm the card design must have at least a 5mm unprinted border along all edges For cards with thickness between 20 mils 0 51 mm and 40 mils 1 02 mm these restrictions do not apply full color printing is permitted edge to edge in both directions P330 amp P330m Card Printer User s Manual 980459 001 RevC Printing a Card Feeding One Card at a Time 8 Once you are ready to print go to the File menu and select Print 9 If the printer was not selected as the default printer go to the File menu select Print Setup and choose Zebra P330i Card Printer or Zebra P330m Card Printer from the printer names list Then Close the Print Setup dialog box 10 The printer will feed in a card and start printing the data download time will vary depending on the complexity of the card design and the processing speed of your computer 11 Once the printing job is complete the card is ejected from the printer Feeding One Card at a Time A Manual Feed Slot is available below the Card Input Hopper for feeding single cards The Card Input Hopper must be empty for single card feeding to work properly 1 Open the Card Feeder cover Verify that there are no cards in the feeder then close the Card Feeder cover 2 Insert a single card into the slot below the Card Feeder Do not feed more t
31. n a plastic bag for storage Insert the print head protection pad and close the Print Head Carriage Remove the Card Cleaning Cartridge and place it in the upper foam insert Close the Main Cover Slide the Output Hopper in all the way against the Printer Place the Printer in its protective plastic bag Place the lower foam insert in the lower part of the shipping carton Use both hands to carefully place the Printer into the recess in the lower foam insert Place the upper foam insert onto the Printer and gently press it down so it makes a snug fit on the Printer the top of the upper foam insert should be even with the upper edge of the lower part of the shipping carton Slide the upper part of the shipping carton down over the lower part Insert and close the handles latches P330 amp P330m Card Printer User s Manual 980459 001 Rev C Printing a Card Printing with the P3307 or P330m Card Printer is similar to printing with any other printer in a Windows environment e The Print Driver Software is installed on your computer see Chapter 2 e The printer is connected to the power source and the computer see Chapter 2 e The printer is selected by either the Operating System or the appropriate application software program e Printer Properties are set the factory default values will be appropriate for many applications e Card printing is directed by the appropriate application software program Se
32. n send data to the printer The LED continues to blink until the printer malfunction is resolved or until the printer is turned off O e Flashing red indicates the Power On Self Test POST is in progress 4 If the LED is solid red for more than 30 seconds the Ethernet Adapter has failed the POST A failed POST can be caused by any of the following e The printer attached to the Ethernet Adapter device is malfunctioning Turn the printer power off wait 10 seconds then turn the printer back on e If the Ethernet Adapter still fails the POST the Ethernet Adapter has a hardware problem that can be fixed only by replacing or returning the unit Contact Technical Support for repair or replacement information 980459 001 Rev C P330 amp P330m Card Printer User s Manual 41 42 Troubleshooting Troubleshooting the Ethernet Connection and Adapter 5 If the LED is alternately flashing red and green for longer than 2 minutes the Ethernet Adapter is in firmware download mode This means it is waiting for new firmware data to be sent before it continues normal functioning Perform the following e Ifthe Ethernet Adapter was purposely put into firmware download mode finish the download with the proper update utility Contact the Zebra web site at http www zebra com to download this utility e Contact Technical Support for help recovering this unit Network Status Activity Indicator A bi color Status Activity LED indicates network s
33. nearly dust free environment for proper operation and storage of the printer 7 Make sure the following items are included with your printer 980459 001 Rev C P330 amp P330m Card Printer User s Manual 7 Installation and Setup Unpacking the Printer Card Cleaning Cartridge CD ROM with Driver Wizard and User s Manual Kag Power Cables 2 USB Cable Sa Q a Dp tag say Cleaning Kit k If any items are missing please contact your dealer To reorder please refer to Appendix D of this manual 8 Remove packing tape securing the printer s Main Cover and Card Feeder Cover 9 Your printer ships with warning tape where the Card Cleaning Cartridge will be installed and a pad that protects the print head from possible damage in shipment To remove the tape and pad follow the following steps a Open the printer s main cover by lifting at its lower front lip P330 amp P330m Card Printer User s Manual 980459 001 RevC Installation and Setup Unpacking the Printer b Locate the Print Head protection pad and the Card Cleaning Cartridge location tape see below Print Head Card Cleaning Cartridge Protection Pad Location Tape c Release the Print Head Carriage by pushing the Print Head Carriage Latch to the left and raise the Print Head Carriage It will remain open at about a 45 angle Print Head Carriage Latch 980459 001 Rev C P330 amp P330
34. nstall Wizard will walk you through the appropriate installation steps The Wizard will e Automatically launch when the driver CD is inserted 10 P330 amp P330m Card Printer User s Manual 980459 001 RevC Installation and Setup Loading a Ribbon e From the main menu of your documentation CD select your desired language and then select DRIVERS from the subsequent menu The Install Wizard will walk you through the appropriate steps e Delete previous versions of the driver and clean up any necessary Registry entries You must select Remove from the install options to remove any previous driver versions Loading a Ribbon This paragraph applies only to the P330i but the ribbon loading steps that follow apply to both models i Series Printers require the use of i Series ribbons for full color printing The Resin Thermal Transfer and Dye Sublimination ribbons for P330i are specifically designed for your P330i Printer 1 Place the printer power switch in the OFF 0 position 2 If the printer s Main Cover is closed a Open the printer s Main Cover lift it by the lip at the bottom front as shown in the figure below left Electrostatic Discharge Caution e DO NOT TOUCH the Print Head or the electronic components on the Print Head Carriage Discharges of electro static energy that A accumulate on the human body or other surfaces can damage the Print Head or other electronic components used in the printer Note Avo
35. or Status Indicator displays the operational status of the Ethernet Adapter The following conditions might occur 1 During normal operation the LED is solid green for more than 30 seconds This indicates all the hardware is functioning properly and the Ethernet Adapter has detected the presence of the network It does not mean the Ethernet Adapter has an IP address or is attached to a printer queue 2 If the LED is rapidly flashing green 9 times sec the Ethernet Adapter has not detected the presence of a network cable To solve the problem e Verify that the network cable is appropriate for the network and has an RJ 45 connector Turn the printer power off O Remove the network cable from the Ethernet Adapter Plug the network cable back in until you hear a positive click Check the other end of the cable in the same manner Turn the printer power on if the Ethernet Adapter still does not detect a cable continue e Connect the Ethernet Adapter to a known good network connection If the Ethernet Adapter is still unable to detect the network cable contact Technical Support for assistance Important Cables with a rating higher than CAT 6 have not been tested 3 If the LED is slowly flashing green 1 time sec the Ethernet Adapter is trying to print a job If the job does not print check the following e Verify that the printer has media and ribbon If the printer is showing any errors it is unlikely that the Ethernet Adapter ca
36. or memory to store fingerprints voice recognition patterns medical records and other such data The printer may be equipped with an optional contact station for programming Smart Cards ISO 7816 This printer model responds to commands that position the card at the contact station where the printer connects to the contacts on the Smart Card All other printer operations remain the same as the standard models Media Loading Orientation Orient the cards with the gold plated Smart Card contacts at the top surface of the card and facing to the left sa 980459 001 Rev C P330 amp P330m Card Printer User s Manual 51 Smart Card Contact Station Smart Card Contact Station Interface Smart Card Contact Station Interface When a command to the printer interface sends a card to the Smart Card Contact Station the printer connects the Smart Card Contact Station to the female DB 9 connector on the rear of the printer D TI VU DB 9 Connector location for Smart Card Contact Station An attached external Smart Card Programmer can be used to program Smart Card chips The following table shows the Smart Card Contact Points DB 9 Pin Smart Card Contact Points DB 9 Pin Smart Card Contact Points 1 C1 VCC 6 C6 Vpp 5 C2 Reset 7 C7 1 0 3 C3 Clock 8 C8 RFU 4 C4 RFU 9 GND when chip is at station 5 C5 GND 52 P330 amp P330m Card Printer User s Manual 980459 001 Rev C APPENDIX
37. peed established link and network activity 1 If the LED is off no link was established 2 If the LED is solid green a 100Base link is established 3 If the LED is flashing green a 100Base link is established and network activity has been detected 4 If the LED is solid orange a 10Base link is established 5 If the LED is flashing orange a 10Base link was established and network activity has been detected Network activity detected by this LED does not mean the activity is data for the print server The activity is all activity on the network seen on the Ethernet Adapter P330 amp P330m Card Printer User s Manual 980459 001 RevC Technical Specifications General Specifications e Full color dye sublimation card printing e 25 seconds per card single sided color printing YMCKO P330i only e Monochrome thermal transfer printing Ribbon Specifications e Patented ribbon core and spindle system e iSeries technology featuring RFID P330i only o Note i Series Printers require the use of i Series ribbons for full color printing For more information about Card Media and Ribbons available from Zebra Technologies Corp please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer This applies to P330i only Card Specifications e Types PVC or Composite e Card Width length ISO CR 80 ISO 7810 2 125 54 mm x 3 375 86 mm e Option Magnetic Stripe ISO 7
38. power cord will not securely plug into the Printer s power connector or the AC power source connection STOP Use of a damaged or incorrect power cord could cause equipment damage result in an electrical fire or possibly cause injury 3 To turn the Printer on set the Printer s power switch to the ON position 22 P330 amp P330m Card Printer User s Manual 980459 001 RevC Installation and Setup Printing a Test Card Printing a Test Card With ribbon and cards loaded your printer is ready to print To check the operation of the printer you should print a test card Printing a test card does not require that the printer be connected to your computer or network but power must be applied 1 Set the printer s power switch on the back of the printer to the OFF O position 2 While pressing the Printer s front panel button next to the LCD display panel switch the printer ON 1 3 Hold the panel button until the LCD display panel reads SELF TEST 4 Release the panel button and the test card will print This is an example of the test card PLASTIC CARD PRINTER PRINTER P330iM Serial N XXXXX Firmware XXXXXXX 300 dpi Head resistance XXXX LULU Ara ANG EC XX Printing counter XXXXX NG Packing the Printer for Shipment If the printer is to be shipped it is important to use the original packing and shipping material to prevent damage to the Printer I
39. r please ensure that the magnetic stripe is down and nearer to the rear of the printer Also available are Printer models with the Magnetic Read Write head positioned above the card path When loading cards into one of these models ensure that the magnetic stripe is up and nearer to the rear of the printer 980459 001 Rev C P330 amp P330m Card Printer User s Manual 47 Magnetic Card Encoder Sample Encoding Program Sample Encoding Program Refer to the Programmer s Manual part number 98001 001 gt Note ONLY USE cards that comply with ISO 7810 and 7811 standards for magnetic stripe cards The magnetic stripe must be flush to the surface of the card to work properly Never use cards which have taped on magnetic stripes Magnetic Encoder Cleaning The Magnetic Encoder Read Write Head is cleaned as part of the printer cleaning process If the frequency of encoding errors increases the magnetic encoder head may need cleaning When to Clean When the LCD Panel displays the message ENCODING ERROR at an increasing frequency How to Clean 1 Leave power on 2 Press and hold the front panel button for a few seconds 3 Open the main cover and release the Print Head Carriage latch raise the Print Head Carriage and remove the ribbon Close the Print Head Carriage 4 Close the main cover 5 Open the Card Feeder cover and remove any cards 6 Insert a Pre Saturated Cleaning Card provided into the slot below the Card F
40. r can get wet Personal injury could result The printer must be connected to an earthed electrical power source and properly protected against electrical surges and grounding faults the electrical reliability of the printer is based on the reliability of the mains power source and with the earth connection The printer s power supply is an internal unit that can only be serviced or replaced by trained and authorized personnel 980459 001 Rev C P330 amp P330m Card Printer User s Manual 5 Installation and Setup Unpacking the Printer Unpacking the Printer Your Card Printer ships in a carton and protective anti static bag Keep all packaging material in case you need to move or re ship the printer 1 Inspect the shipping container to ensure that no damage has occurred during shipment If any damage is apparent file a claim with the shipper 2 Unlatch and remove the handles on either end of the shipping container as shown in the figure below 3 See the figure on the next page as you perform the following steps Lift the upper part of the shipping container off of the lower part which will still hold the printer and its packing material 4 Remove the packing material around the top of the printer 6 P330 amp P330m Card Printer User s Manual 980459 001 Rev C Installation and Setup Unpacking the Printer 5 Lift the printer out of the carton by holding it with both hands 6 Please ensure that you have a clean and
41. rmation on this is given in the next chapter Note DO NOT bend cards or touch print surfaces as this can reduce print quality The surface of the cards must remain clean and dust free Always store cards in an enclosed container Ideally use cards as soon as possible Note For cards with magnetic stripe refer to Appendix A for loading instructions The plastic cards generally come in decks of 100 cards the Card Feeder can hold a full deck of 100 30 mil cards Cards sometimes will stick together this can cause mis feeding or double feeding To avoid this separate the cards before loading as described in steps 2 through 4 below 1 If the Card Feeder cover is closed open it The cover is hinged lift it by the lip at the right front corner Note To reduce contamination and ensure better print quality minimize the time the Card Feeder cover is open P330 amp P330m Card Printer User s Manual 980459 001 RevC Installation and Setup Loading Cards AN Caution Do not touch print surfaces of the cards this can reduce print quality 2 Remove all wrapping from the card deck 3 Holding the card deck by the sides hold it vertically against a flat surface such as a desktop If the deck is too thick for your hand to hold it comfortably use about half a deck at a time 4 A 4 Push the stack back and forth to an angle of about 45 from vertical so as to separate all of the cards A cards stuck together
42. rt Card Options None Contact encoder amp MIFARE contactless amp HID iCLASS Contact Encoder Contact encoder amp HID iCLASS Contact encoder amp MIFARE contactless Contact station HID iCLASS MIFARE contactless amp HID iCLASS MIFARE contactless 1 KOAHHUNHW Fo Magnetic Encoder 0 None M Yes select defaults below Magnetic Encoder Defaults 0 None 1 Stripe Down HiCo 3 Stripe Up HiCo Memory Expansion O None Interface A USB Only C USB and Ethernet Power Cords I U S and Europe U U K and Australia Windows Drivers and User Documentation DO Windows Drivers and User Documentation included on one CD Software amp Documentation Package which contains Multi language documentation vi P330 amp P330m Card Printer User s Manual 980459 001 RevC Icons SG gt gt gt BI 980459 001 Rev C P330 amp P330m Card Printer User s Manual Vii Foreword Declarations of Conformity Throughout this manual different icons highlight important information as follows Note Indicates information that emphasizes or supplements important points of the main text Important Advises you of information that is essential to complete a task or points out the importance of specific information in the text Provides an example or scenario to demonstrate or cl
43. s in the feeder it will wait until a card is inserted in the single card slot or cards are loaded in the feeder and then will automatically continue Printing a Sample Card 26 Sample card designs are installed with the printer driver Sample cards require Microsoft Word or Microsoft Paint application software The cards are accessed via the Start menu Select Start select Programs select Zebra Card Printers and select a sample card or follow the directions below to design a card Follow these steps to design and print your first card 1 Launch Microsoft Word Software Depending on your computer configuration this may be done by double clicking an icon on your desktop or by clicking the Windows Start icon selecting Programs and navigating to Microsoft Word Go to the File menu and choose Page Setup Select the Paper Size tab choose Card Under orientation select Landscape Select the Margins tab and set the Top Bottom Left and Right margins to 0 zero Click OK to close the Page Setup window The card appears on the screen N Oa oO FF WO N Design a card with both black and colored text and with colored pictures see example below TEELE E SAMPLE CARD M CHRIS JONES SALES DIRECTOR 3 http www zebracard com Note For cards thinner than 20 mils 0 51 mm the card design must be limited to 1 no more than two 30 mm x 30 mm areas of full color 2 black information text and barcode for exa
44. sult Caution Do not touch the print head if the printer has been in service in the last 10 minutes It could be very hot and cause a burn 980459 001 Rev C P330 amp P330m Card Printer User s Manual 31 Cleaning Card Cleaning Cartridge Card Cleaning Cartridge Your printer includes a Card Cleaning Cartridge This item cleans the cards entering the printer through the card feeder To ensure print quality the cleaning roller requires periodic replacement New cleaning rollers are included with each ribbon or may be purchased separately To reorder please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer Installation of the Card Cleaning Cartridge is described in Chapter 2 and is not repeated in detail here z Note Before replacing the Card Cleaning Cartridge or its cleaning roller clean the Printer y using the Cleaning Cards as described earlier in this chapter When to Replace the Cleaning Roller Replace the Cleaning Roller each time you install a new ribbon How To Replace the Cleaning Roller 1 Open the main cover and locate the Card Cleaning Cartridge Card Cleaning Cartridge 2 Gently remove the Card Cleaning Cartridge Lift the handle end and then pull it away from the printer 32 P330 amp P330m Card Printer User s Manual 980459 001 Rev C Cleaning Card Cleaning Cartridge 3 Remove the cleaning roller from the Card Cleaning Cartrid
45. t Adapter as well as the standard USB connection use either the supplied USB cable or a standard Ethernet cable to connect the printer to a corresponding port on the computer or network Important Do not use both USB and Ethernet connections at the same time Important Intermittent or unpredictable operation may occur from unsecured connectors If damaged the power cable must be replaced by an exact equivalent P330 amp P330m Card Printer User s Manual 21 Installation and Setup Connecting Power Connecting Power The printer includes an internal AC power supply that accepts nominal input voltage in the range from 110 to 230 volts at 50 to 60 Hertz The power source must be grounded Depending on specific model number your printer will include one or two power cords use the one that is appropriate for the AC power source connection at your location If neither has an appropriate connector AC power cords may be purchased locally make sure it is a three wire grounded cord o Power Switch O oa Power T A Connector 1 Place the Printer s power switch in the OFF O position 2 Depending on your local AC voltage plug the appropriate power cord into the printer s power connector and a grounded AC power source connection A Caution If the power cord appears damaged in any way or if the
46. t will increase your print quality are cleanliness and card stock To diagnose and fix print quality problems follow the troubleshooting procedures below mali Example 1 Small spots appear on the printed card with a non printed area or a different color o 5 Possible Cause e Contamination on the card surface Solutions e Check that cards are stored in a dust free environment e Usea different supply of cards Possible Cause e Dust inside the printer and or dirty Cleaning Roller Solutions e Perform a Cleaning of the printer see Chapter 4 e Replace Cleaning Roller see Chapter 4 ma Example 2 There are non printing horizontal lines white on the card surfaces Mm e Ribbon cartridge is not correctly positioned Possible Cause Solutions e Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that there are no wrinkles in the ribbon e Replace ribbon cassette making sure it locks in place 980459 001 Rev C P330 amp P330m Card Printer User s Manual 37 Troubleshooting Print Quality Issues Possible Cause e Print Head is dirty Solution e Clean the Print Head Possible Cause e Print Head elements are damaged e g scratched or burnt Solution e Call Zebra Customer Service for Print Head replacement information Example 3 Printing shows very pale very dark or inconsistent results Possible Cause e Ribbon has been
47. tees ede Seales ene en KAKANAN Akeeeet sl wee 44 Card Dimensions 0 0 e eee teed 44 Bi Directional Communications Interfaces 45 Mechanical Specifications 0 0 cee eee 45 Electrical raires 2 eed dw wien Seana eee ew deeadd wed i ora ed 45 Environmental 22 44 meme PI tenria tt t beer penaa wee bs Kh Nha 45 OpllOns i04c5 2546550 cheb dees eees phe behs deday Rhee ies eS 45 Appendix A Magnetic Card Encoder 0005eee 47 langeis ai 47 Media Loading Orientation 0c eee ee 47 Sample Encoding Program ee ee 48 Magnetic Encoder Cleaning 2 48 When to Clean eee 48 How to Cleas sak oei AA 48 ISO Standard Encoding 0 0 cece eee 49 P330 amp P330m Card Printer User s Manual 980459 001 RevC 980459 001 Rev C Appendix B Smart Card Contact Station 51 Introduction is iie ka ia aaa araca aia aeaa aiai eee 51 Media Loading Orientation aae 51 Smart Card Contact Station Interface 0 200000 ee eee 52 Appendix C Connecting to a Network 22000eeees 53 Printer Sharing dee a a a eE E a op A EEE LG ss ees 53 External Print Server 0 000 aaae 54 Internal Print Server 0 0000 tenes 54 Appendix D Worldwide Sales amp Support 55 Sales and Support Locations 000 cee eee eee 55 WebSites AA AA AA PA AA 56 P330 amp P330m Card Printer User s Manua
48. tting Printer Properties Printer Properties can be set either at the Operating System level or within the application software program used for printing cards o Note In the following description of setting Printer Properties only those properties y j and options that are suitable for being set by the User are described The User should not make selections or set parameters unless they are specifically described in this section Preferences settings can configure the printer for Landscape wide or Portrait tall printing orientation and allow the user to verify that the desired ribbon is installed in the printer Monochrome ribbons are selected via the drop down menu If the printer includes the optional magnetic card stripe encoder encoding parameters and coercivity can be set Printer cleaning can be initiated from the Tools window printer cleaning can also be initiated at the printer see Chapter 4 Also from the Tools window the Test Card can be selected from several pre loaded styles 980459 001 Rev C P330 amp P330m Card Printer User s Manual 25 Printing a Card Printing a Sample Card Single Feed Options allows Disabling or Enabling Single Feed Support e If Disable Single Feed Support is selected when the printer runs out of cards in the feeder the LCD display will read OUT OF CARDS To continue press the panel button e If Enable Single Feed Support is selected when the printer runs out of card
49. y lowered as shown below Very little force is neccessary to perform this step Note During normal operation with power connected and turned on the ribbon would automatically synchronize when the Print Head is restored to its fully down position The ribbon would be identified and the corresponding parameters sent to the driver Since power is not connected at this point in the Installation and Setup Procedure nothing will happen when the Print Head Carriage is closed The ribbon will synchronize when power is turned on 980459 001 Rev C P330 amp P330m Card Printer User s Manual 13 Installation and Setup Installing the Card Cleaning Cartridge Installing the Card Cleaning Cartridge The Card Cleaning Cartridge cleans the cards entering the printer The Card Cleaning Cartridge consists of a Cartridge Frame and an Adhesive Roller which are packed together 1 Remove the Cartridge Frame and the Adhesive Roller from their packaging Insert the Adhesive Roller into the Cartridge Frame as shown below To avoid contamination always hold the frame and the roller by the ends 3 If the printer s main cover is closed open it Locate the area where the Card Cleaning Cartridge will be installed initially this area was covered by a warning tape P320 Card Cleaning Cartridge Mounting Location 14 P330 amp P330m Card Printer User s Manual 980459 001 RevC Installation and Setup Installing the Card Cleaning Cartri
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