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Multitech MultiModem ZBA

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1. Chapter 2 Installation 14 The software for this device has ebeen successfully installed screen appears Windows has finished installing the driver software for this device Multi Tech Systems MT9234ZBA USB i oe J Found New Hardware MultiTech Systems MT9234ZBA USB The software for this device has been successfully installed Windows has finished installing the driver software for this device MultiTech Systems MT9234ZBA USB 2 15 Click Close The installation of drivers is now complete After installation has been completed you should test the operation of your new MultiModem product by registering it Key in the URL given below and follow the on line instructions http www multitech com register 12 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D Chapter 2 Installation Installing the Modem Driver in Windows Server 2008 XP 2003 This installation assumes a Windows Server 2008 XP or 2003 operating system Part A for Windows Server 2008 XP 2003 Installing the Serial Port 1 Connect the USB cable between the MultiModem and the PC 2 Insert the MultiModem product CD into your CD ROM drive The CD uses the Autorun feature and after a brief delay the MULTIMODEM PRODUCT Setup Welcome screen appears Close the Welcome screen In some situations the operating system will display a Found New Hardware Wizard screen and asks you Can Windows connect to Windows Update to search for
2. O O O O O O X SJ Txxx 2006 O 32 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D AppendixD Linux Installations Appendix D Linux Installations Introduction The MULTIMODEM PRODUCT supports Linux 2 4 kernel versions 2 4 28 and above 2 6 kernel versions 2 6 8 through 2 6 10 and with a special patch Linux kernel versions 2 6 11 through 2 6 20 4 There are three separate installation procedures for these ranges of kernel versions When installation is complete you must use AT commands to configure the modem for the country in which it is operating Installation in Computers Using the Linux 2 4 Kernel 1 Introduction This procedure applies to Linux 2 4 kernel versions 2 4 28 and above These tgz and source RPM packages ti_usb 1 2 tgz and ti_usb 1 2 1 src rpm contain a device driver for the MULTIMODEM PRODUCT s TI USB 3410 processor in the Linux 2 4 kernels This package is designed for these hardware platforms a standard PC with i486 Pentium or compatible CPUs 32 bit x86 This package has been tested on these Linux distributions Red Hat 8 0 Red Hat 9 0 SUSE Linux Standard Server 8 0 Most likely this package will work on many
3. MultiModem ZBA MT9234ZBA USB User Guide Multi lech Systems MultiModem ZBA User Guide MT934ZBA USB S000419D Revision D Copyright All rights reserved This publication may not be reproduced in whole or in part without prior expressed written permission from Multi Tech Systems Inc Copyright 2009 by Multi Tech Systems Inc Multi Tech Systems Inc makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Check Multi Tech s Web site for current versions of our product documentation Record of Revisions Revision Date Description C 12 15 08 Updated Windows Drivers and added Windows Server 2008 support 05 14 09 Added web link for warranty information D 09 29 09 Updated FCC statement and EMC added info on when the power LED comes on and Thailand approval Trademarks MultiModem Multi Tech and the Multi Tech logo are registered trademarks of Multi Tech Systems Inc Windows is a registered trademark of Microsoft Corporation in the United States and or other countries Other trademarks and trade names mentioned in this publication belong to their respecti
4. Windows needs to install driver software for your TUSB3410 Serial Port Locate and install driver software recommended Windows will guide you through the process of installing driver software for your device gt Ask me again later Windows will ask again the next time you plug in your device or log on Don t show this message again for this device Your device will not function until you install driver software Cancel Click on Locate and install driver software recommended Windows will guide you through the process of installing driver software for your device Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D 7 Chapter 2 Installation 5 The next screen prompts you to insert the disc that came with your MultiModem product If you have the disc that came with your device insert it now Then click on don t have the disc Show me other options Windows may prompt you to search online but this is not necessary Insert the disc that came with your TUSB3410 Serial Port If you have the disc that came with your device insert it now Windows will automatically search the disc for driver software 1I don t have the disc Show me other options Windows couldn t find driver software for your device gt Check for a solution Windows will check to see if there are steps you can take to get your device working gt Browse my computer for driver software advanced Locate and inst
5. gt amp This driver is not digitally signed Tell me why driver signing is important 16 The final Windows Logo Testing screen may appear depending on operating system settings This screen pertains to the creation of a modem entity in the operating system that accommodates the MultiModem product Hardware Installation The software you are installing for this hardware MultiTech Systems MT9234ZB4 USB has not passed Windows Logo testing to verify its compatibility with Windows XP Tell me why this testing is important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing STOP Installation Click Continue Anyway Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D 19 Chapter 2 Installation 17 Please wait while the wizard installs the software Found New Hardware Wizard Please wait while the wizard installs the software 2 MultiTech Systems MT9234ZB4 USB Click Finish t Completing the Found New Hardware Wizard The wizard has finished installing the software for 3 MultiTech Systems MT9234ZB4 USB Click Finish to close the wizard With the modem inf file successfully installed the entire software installation procedure for t
6. Modem Driver i i i kis n b en da ki ni ae di GI bun ke eci da d ben ek ND A BE ke AE Re nei a GE k ra de BE Kuran ahe ean ekber 7 Installing the Modem Driver in Widows ViISt ys sid i eae da B bava eee esate ete 7 Country Contigiiration with Global Wizard iy 55 i k rika Ka be esnan beeen ee be duh Ra OEE HEEE EEEE 21 CHAPTER 3 OPERATION s s iriye de aude ra naya nina sus nde a ad danan S buma dD dan Nada kak n b SA d n Z 22 On 22 Connectine to the nternet ee nn EE E E EET RES ET N E EEE EEEO REKIN EEKEREN 22 Intermet Connechon mr EENE k KONE E ETENE Vek ek OY kK HAN NE E KN EENE EE CU bU RN k j NON EEEE EEEE KE EREET ER 23 CHAPTER 4 REMOTE CONFIGURATION ee 24 Basie ProcedUTe eo il da nia a ca HE BER ee a 24 24 CHAPTER 5 TROUBLESHOOTIN G nn 25 None of the Indicators Lighit e000 ere od Dd oo E E EEEE EEE eN NEE e aaia 25 The Modem Does Not Respond to Commands 0 i e Nea Ee ienne dek n RAKE A N 25 The Modem Dials But Cannot Comme Cte sm en sah Al Vake i ben END EE HE KE iea K pekan HEF ETENEE debs 25 The Modem Disconnects While Online 00 03 ee 10445005454 0k Ka d h Ek Rene Va D R HE Ek HUSEN l uw ANN dek n HA DERE KE ais 26 The Modem Cannot Connect When Answerit 9 e000 44545405 ne de 26 The Modem Doesnt Work with Caller TD 00 oe 60155054 saly ki de an k HENA E b WANE dek n K HENA s A
7. The Introduction section above describes where to find the latest TI USB 3410 5052 tgz package Log in as root and do the following Command Explanation 1 tar xvzf ti_usb_2 6 X Y tgz Un package the files 2 cd ti_usb_2 6 X Y 3 configure Configure the package for your distribution and kernel 4 make install Build and install the ti_usb_3410_5052 driver If there are problems in this process you may need to go back to install and prepare the kernel sources as described above Load the TI USB 3410 5052 Driver The ti_usb_3410_5052 driver should be automatically loaded when you plug in the TI USB 3410 5052 devices provided your device uses the default vendor and product ids If it does not see the section of the Release Notes file VENDOR and PRODUCT IDS on the product CD as file name ti_usb_2 6_release_notes 1 2 txt The first TI USB 3410 5052 device plugged in will appear as dev ttyUSBO then next as dev ttyUSB1 and so on These device names are shared with other USB serial devices If TI USB devices had been in use before installing the new TI USB driver old versions of the drivers will still be loaded These old versions must be unloaded before the newly installed driver will be used The simplest way to unload the old drivers and load the new is to reboot Alternatively you can close all open TI USB serial ports disconnect the TI USB serial devices and then unload the old TI USB serial
8. The best driver found will be installed C Search removable media floppy CD ROM Include this location in the search ES Don t search will choose the driver to install Choose this option to select the device driver from a list Windows does not guarantee that the driver you choose will be the best match for your hardware Select only floppy CD ROM ensure that Include this location in the search is selected Click the Browse button 5 Browse to the Drivers folder on your MultiModem product CD then select the Windows_Drivers folder and then the XP32 folder If you are installing drivers on an XP 64 bit Operating System you would browse to the XP64 folder Click Next Found New Hardware Wizard Please choose your search and installation options S Y Search for the best driver in these locations Use the check boxes below to limit or expand the default search which includes local paths and removable media The best driver found will be installed Search removable media floppy CD ROM Include this location in the search E ADriverswwindows_DriwerswsP32 v Don t search will choose the driver to install Choose this option to select the device driver from a list Windows does not guarantee that the driver you choose will be the best match for your hardware 14 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D Chapter 2 Installation 6 P
9. make oldconfig and make dep If you have difficulties look carefully at the error messages when installing the TGZ or RPM packages those messages should give you an indication of just what the error is 34 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D Appendix D Linux Installations Build and Install the Tl USB Driver from the Source RPM Package Follow this step if your distribution supports RPM packages otherwise follow the next step on installing from a TGZ package You will need the TI USB source RPM package for this step The Introduction section above describes where to find the latest TI USB source RPM Log in as root and do the following Command Explanation 1 This command builds the driver package for your kernel rpmbuild rebuild ti_usb X Y Z src rpm For Red Hat OR rpm rebuild ti_usb X Y Z src rpm olen 2 cd usr src redhat RPMS i386 U OR For SUSE cd usrsrc packages RPMS i386 Or use the appropriate path for your Linux distribution 3 rpm Uvh ti_usb X Y Z i386 rpm This command installs the driver package If there are problems in this process you may need to go back to install and prepare the kernel sources as described above You may need to remove the RPM package with rpm e ti_usb X Y Z or remove RPM temporary files Red Hat stores RPM temporary files in var tmp and usr src redhat BUILD other distributions may store them in
10. EM E a a e A ER E EN N A EA 45 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D 3 Chapter 1 Description and Specification Chapter 1 Description and Specification Congratulations on your purchase of the MultiModem ZBA USB modem Your MultiModem product data fax modem supports remote configuration and dial up connections It offers V 34 33 6K fax and Error Correction Mode that reduces fax transmission time by more than half when compared to traditional fax modems In addition they are globally approved for use in many countries around the world This means one model can ship virtually anywhere This User Guide will help you install configure test and use your modem Check the Multi Tech s Web site for current versions of our product documentation Features include V 92 56K download speeds and 48K upload speeds when connecting with V 92 servers V 44 compression improves data throughput rates Class 1 0 and Class 2 1 faxing at speeds to V 34 33 6K bps Super G3 Error Correction Mode ECM provides fast and reliable fax transmissions Windows Plug and Play operation Linux compatible U S Caller ID reporting Remote configuration for centralized setup and control Globally approved models for use in many countries worldwide Small footprint and stackable design Self resetting lightning protection Flash memory for easy updates USB cable included Two year warranty Universal Serial Bus USB Universal
11. Serial Bus USB defined by a consortium of industry leaders permits connection of multiple low speed and medium speed computer peripheral devices such as telephones modems printers keyboards mice and scanners all from a single personal computer port The specification based on an open architecture is quickly becoming a standard feature in new desktop and notebook computers Package Contents The MultiModem USB package contains e A MultiModem data fax modem A set of four self adhesive plastic feet One Product CD One USB cable One modular telephone cable AT Commands Info The AT Commands for the MultiModem are published in a separate Reference Guide included on your product CD and posted on the Multi Tech web site 4 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D Chapter 1 Description and Specification Technical Specifications Your MultiModemZBA USB modem meets the following specifications Trade Name Model Number Server to Client Data Rates Client to Server Data Rates Client to Client Data Rates Fax Data Rates Data Format Modem Compatibility Fax Compatibility Error Correction Data Compression Flow Control Intelligent Features Command Buffer Transmit Level Lightning Protection Frequency Stability Receiver Sensitivity AGC Dynamic Range Connectors Cables Diagnostics Environmental Dimensions Weight Limited Warranty MultiModem ZBA MT9234ZBA USB V 90 speeds w
12. distribution have deprecated hotplug scripts If this is the case you will most likely need a udev rule to perform this function Installing udev Rules The ti_usb_3410_5052 driver needs a udev rule to work correctly This udev rule is used to change the device configuration Copy 25 _ ti_usb 3410 _5052 rule to etc udev rules d Be sure the rule is owned by root root and has permissions r xr xr x If the device configuration is not being set properly you might need a slightly different udev rule depending on your Linux distribution Note This is only needed if firmware is not built into the driver 42 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D Appendix D Linux Installations Installing the Firmware Images Copy ti_mts_fw_cdma ti_mts_fw_edge ti_mts_fw_gsm ti_mts_fw_MULTIMODEM PRODUCT and ti_mts_fw_mt9234zbausb to usr lib hotplug firmware or lib firmware depending on your distribution Be sure the files are owned by root root and have permissions r r r Load the TI USB 3410 5052 Driver The ti_usb_3410_5052 driver should be automatically loaded when you plug in the TI USB 3410 5052 devices provided your device uses the default vendor and product ids If it does not see the section below titled VENDOR and PRODUCT IDS The first TI USB 3410 5052 device plugged in will appear as dev ttyUSBO then next as dev ttyUSB1 and so on These device names are shared with other USB serial devices If TI U
13. during your connection it is possible that the modem is defective However it is more likely that the source of your problem lies elsewhere The following symptoms are typical of problems you might encounter e None of the LEDs light when the modem is on The modem does not respond to commands The modem dials but is unable to make a connection The modem disconnects while online The modem cannot connect when answering Data is being lost There are garbage characters on the monitor The modem doesn t work with Caller ID Fax and data software can t run at the same time None of the Indicators Light When you plug in the modem the operating system detects and configures the modem and the TR LED should come on If the TR LED does not come on check to see that the driver from the product CD has been installed refer to Chapter 2 step 2 Install the Modem Driver The Modem Does Not Respond to Commands e Make sure you are issuing the modem commands from data communication software either manually in terminal mode or automatically by configuring the software You cannot send commands to the modem from the DOS prompt e Make sure you are in terminal mode in your data communication program then type AT and press ENTER If you get an OK response from your modem your connections are good and the problem likely is in the connection setup in your communication software e Try resetting your modem by unplugging the USB cable
14. from the modem and then plugging it back in e Try rebooting the computer e The modem might have a problem beyond the scope of this user guide If you have another Multi Tech modem try swapping modems If the problem goes away the first modem is possibly defective Contact Technical Support for assistance The Modem Dials But Cannot Connect There can be several reasons the ZBA fails to make a connection Possibilities include e lack of a physical connection to the telephone line a wrong dial tone a busy signal a wrong number no modem at the other end a faulty modem computer or software at the other end incompatibility between modems You can narrow the list of possibilities by using extended result codes Extended result codes are enabled by default If they have been disabled enter ATV1X4 and press ENTER while in terminal mode or include V1X4 in the modems initialization string When you dial again the modem will report the call s progress e Ifthe modem reports NO DIALTONE check that the modem s telephone line cable is connected to both the modem s LINE jack not the PHONE jack and the telephone wall jack If the cable looks secure try replacing it If that doesn t work the problem might be in your building s telephone installation To test the building installation plug a telephone into your modem s telephone wall jack and listen for a dial tone If you hear a dial tone your modem might be installed be
15. other Linux distributions based on the 2 4 kernels but this has not yet been tested Note that different distributions can make custom changes to the Linux kernel and there is a small chance that these changes might be incompatible with this package This package will not work in the Linux 2 6 kernels Separate packages of the TI USB 3410 5052 driver are available for the Linux 2 6 kernels These packages are available from http www brimson com downloads The tgz package will be named ti_usb X Y tgz and the source RPM package will be named ti_usb X Y Z src rpm where X Y Z is the version number See www brimson com downloads README for a description of the packages available If you have questions or problems with this package please contact Texas Instruments technical support or Brimson technical support Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D 33 Appendix D Linux Installations 2 Installation Steps Install the Kernel Sources To build the TI USB driver you must have the matching kernel sources for your kernel To verify that you have matching kernel sources run uname r to get the version of the running kernel Then check for the directory usr src linux lt version gt lib modules lt version gt source lib modules lt version gt build or usr src linux lt stripped_version gt where stripped_version has the extra version information removed In these directories look for the files include li
16. servicing Connect the Modem to Your PC Placing the modem in a convenient location connect it to your computer s USB port to the telephone line and optionally to your telephone SEBEE vuur USB Connection Plug one end of the USB cable into the USB connector on the modem and the other end into a USB port connector on your computer Line Connection Plug one end of the phone cable into the modem s LINE jack and the other end into a phone line wall jack Note The LINE jack is not interchangeable with the PHONE jack Do not plug the phone into the LINE jack or the line cable into the PHONE jack Note The Federal Communications Commission FCC and Industry Canada impose certain restrictions on equipment connected to public telephone systems See Appendix A for more information Phone Connection For voice only calls you can optionally plug a telephone into the modem s PHONE jack 6 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D Chapter 2 Installation Install the Modem Driver Introduction Compatibility This MultiModem is compatible with Windows Operating Systems Vista XP 2003 2008 and Linux Windows Drivers The MultiModem product driver must be installed in your computer s program directory The Windows drivers are located on the MultiModem product CD in the DriverslWindows Drivers folder A complete set of drivers for each operating system i
17. 000419D 31 Appendix C C ROHS HT ST Substance Concentration Appendix C C ROHS HT TS Substance Concentration MII EIP 39 RoHS Multi Tech Systems Inc TS HS Ya S sA R i ZRK ZR EM PB Hg CD CR6 PBB PBDE O O O O O O X O O O O O X O O O O O O O O O O O O o O o o o IC O O O O O O O O O O O O X O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O LED O O O O O O k 3 O O O O O O CD O O O O O O O O O O O O
18. 2 initialization StriNgS sasien e aa 25 v Install the Modem Driver pp 7 Vista Operating System and Driver Installation 7 L LED indicato Ss yas 2 3 155533555 teractions 22 W LED Indieators 0 tectotesssniecets n k dek 25 warranty line connection Dn E 6 WEEE directive Linux 2 4 installation Windows Server 2008 XP or 2003 operating system 13 2 4 28 and ADOVE u e keke kek k k kK EKA 33 Windows XP amp 2003 and the Modem Driver 20 Linux 2 6 installation 2 6 11 through 2 6 20 and higher 42 2 6 8 through 2 6 10 keke keke kek 38 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D 45
19. CARRIER the phone was answered at the other end but no connection was made You might have dialed a wrong number and a person answered instead of a computer or you might have dialed the correct number but the other computer or software was turned off or faulty Check the number and try again or try calling another system to make sure your modem is working Also try calling the number on your telephone If you hear harsh sounds then another modem is answering the call and the modems might be having problems negotiating because of modem incompatibilities or line noise Try connecting at a lower speed The Modem Disconnects While Online If you have Call Waiting on the same phone line as your modem it can interrupt your connection when someone tries to call you If you have Call Waiting disable it before each call In most telephone areas in North America you can disable Call Waiting by preceding the telephone number with 70 check with your local telephone company You can automatically disable Call Waiting by including the disabling code in the modem s dial prefix e g ATDT 70 note the comma which inserts a pause before the number is dialed To change the dial prefix in Windows 98 HyperTerminal select Call from the Call menu click Dialing Properties check This location has Call Waiting and select the correct code for your phone service If you have extension phones on the same line as your modem you or someone else can interru
20. N 21 Fax and Data Software Can t Kun at the Same Time sy 1500i cp HER k00 6i0Ek HU ANE bekEnKE dR e H V U isesi onka VEK HK SEHRA 21 APPENDIX A REGULATORY COMPLIANCEE nn 28 FCC Part 68 Ly aa 000m N R E E mm 28 EGC Part 1 29 Canadian Limitations NOll06 43 54 51 45 55y553 a a Ea 29 Tu 29 International Modem Restrictions ccc is li h Mn Ma ed a deed H Ne dan a k r n 30 EMC Safety and R amp TTE Directives 5 454 a i e ea See di VE SE auntie R b VE BEE He d e V BE b n Z N sab VER Se RUH ke D K H 30 South African NOC yr Dr a a a a a a E a aE aE a E 30 APPENDIX B WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT 31 APPENDIX C C ROHS HT TS SUBSTANCE CONCENTRATION pp 32 APPENDIX D LINUX INSTALLATIONS ee 33 FOO one an nr He nae nare ay ADE Me e E PEN A A NAE MAN ee seca ates 33 Installation in Computers Using the Linux 2 4 Ernel i i i535 sesiek ik l9k EE rEN ER K RE D R bukGR k e s l n k Pe k UE A KRE b 33 Installation in Computers Using the Linux 2 6 Kernel i 3 i 5s k c ik RHecikEnkk Heli ns RE KAN b e HH tiesin eesis h e ER N 38 Installation in Computers Using the Linux 2 6 20 Kernel s s a 2k ka RE keda Be K n s a Ra D S G Hune EErEE sereo ERK 42 APPENDIX E ASCI CONVERSION 4 lt ikak sa lakek kakakk kane kake kak ak ka ka a kaka kk AWA k LA Wa WE W WEK 44 MAN e E cae es
21. S server address If besides the Web you use the Internet for e mail and newsgroups your ISP should also provide you with the following information e E mail or POP mail address e POP server address e Mail or SMTP address e News or NNT server address 22 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D Chapter 3 Operation Internet Connection Before you can connect to the Internet you must set up a remote node client program on your computer Windows XP uses HyperTerminal to establish your connection to the ISP s server which is the shared computer that manages calls from clients your computer to the Internet Most if not all Windows browsers can automatically open this connection For instructions on how to set up this connection consult your ISP or your operating system s online help or printed documentation Many ISPs include with their service a program that will install and configure this connection automatically for you Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D 23 Chapter 4 Remote Configuration Chapter 4 Remote Configuration Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location With password protected remote configuration you can issue AT commands to a remote MultiModem product for maintenance or troubleshooting as if you were on site Basic Procedure The following steps are valid regard
22. SB devices had been in use before installing the new TI USB driver old versions of the drivers will still be loaded These old versions must be unloaded before the newly installed driver will be used The simplest way to unload the old drivers and load the new is to reboot Alternatively you can close all open TI USB serial ports disconnect the TI USB serial devices and then unload the old TI USB serial driver with the command rmmod ti_usb_3410_5052 Then reconnect the TI USB serial devices and the new driver will be loaded Uninstalling the TI USB Driver for 2 6 kernel versions If you installed the TI USB RPM package you can uninstall it by logging in as root and running the command rpm e ti_usb_2 6 X Y Z If you installed the TI USB TGZ package you can uninstall it by logging in as root and running the following commands Command Explanation cd ti_usb_2 6 X Y You will need to give a full or relative path to the unpacked source file directory make uninstall Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D 43 AppendixE ASCII Conversion Appendix E ASCII Conversion ASCII Conversion Chart CTRL CODE HEX DEC CODE HEX DEC CODE HEX DEC CODE HEX DEC NUL 00 0 SP 20 32 40 64 60 96 A SOH 01 1 21 33 A 41 65 a 61 97 B STX 02 2 22 34 B 42 66 b 62 98 C ETX 03 3 23 35 Cc 43 67 C 63 99 D EOT 04 4 24 36 D 44 68 d 64 100 E ENQ 05 5 25 37 E 45 69 e 65 101 F ACK 06 6 a
23. You can now either enter more AT commands or exit the data communications program The next time you remotely configure the modem you must use the new setup password Note You can only change the setup password locally you cannot do it remotely Also passwords are case sensitive The next time you enter the password it must be in the same case as you set it up Changing the Remote Escape Character To increase security you can change a remote modem s remote configuration escape character The remote configuration escape character is stored in register S9 The factory default is 37 which is the ASCII code for the percent character For ASCII code characters refer to Appendix E Setting S9 to 0 zero disables remote configuration entirely but if you do this remotely you won t be able to change it back remotely 1 Establish a remote configuration link with the remote modem as described in Basic Procedure 2 Type ATS9 n where n is the ASCII code for the new remote configuration escape character then press ENTER 3 Save the new value by typing AT amp W and pressing ENTER 4 Type ATO lt CR gt to exit remote configuration 24 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D Chapter 5 Troubleshooting Chapter 5 Troubleshooting Your modem was thoroughly tested at the factory before it was shipped If you are unable to make a successful connection or if you experience data loss or garbled characters
24. all driver software manually 8 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D Chapter 2 Installation 7 Atthe Browse for driver software on your computer screen Browse for driver software on your computer Search for driver software in this location V Include subfolders Click the Browse button 8 Browse to the Drivers folder on your MultiModem product CD then select the Windows_Drivers folder and then the Vista32 folder If you were installing drivers on a Vista 64 bit Operating System you would browse to the Vista64 folder Click OK then Browse for driver software on your computer Search for driver software in this location V Include subfolders Click Next 9 Would you like to install this device software screen appears Would you like to install this device software Name Texas Instruments Inc Ports COM amp LPT lt lt Publisher Multi Tech Systems Incorporated Always trust software from Multi Tech Systems Don t Install Incorporated You should only install driver software from publishers you trust How can I decide which device software is safe to install Click Install Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D Chapter 2 Installation 10 Installing driver software screen appears Installing driver software m i 11 When the software for this device has been successfully installed sc
25. butors retailers and importers to take back electronics products at the end of their useful life A sister Directive ROHS Restriction of Hazardous Substances complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase The WEEE Directive covers all Multi Tech products imported into the EU as of August 13 2005 EU based manufacturers distributors retailers and importers are obliged to finance the costs of recovery from municipal collection points reuse and recycling of specified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging which indicates that this product must not be disposed of with other waste Instead it is the user s responsibility to dispose of their waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the seller from whom you purchased the product Multi Tech Systems Inc MT9234ZBA USB User Guide S
26. can be accessed by only one application at a time In Windows 2003 and higher you can have data and fax communication applications open at the same time but they cannot use the same modem at the same time Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D 27 Appendix A Regulatory Compliance Appendix A Regulatory Compliance FCC Part 68 Telecom 1 This equipment complies with part 68 of the Federal Communications Commission Rules On the outside surface of this equipment is a label that contains among other information the FCC registration number This information must be provided to the telephone company 2 The suitable USOC jack Universal Service Order Code connecting arrangement for this equipment is shown below If applicable the facility interface codes FIC and service order codes SOC are shown 3 An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant See installation instructions for details 4 The ringer equivalence number REN is used to determine the number of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed 5 0 To be certain of the number of devices t
27. ch products Visit our support area on the website for other support services Knowledge Base and Support Services www multitech com en US SUPPORT Technical Support Business Hours M F 9am to 5pm CST Country By Email By Phone Europe Middle East Africa support multitech co uk 44 118 959 7774 U S Canada all others support multitech com 800 972 2439 or 763 717 5863 Warranty To read the warranty statement for your product please visit http www multitech com en_US COMPANY Policies warranty 2 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D Chapter 1 Description and Specification CONTENTS CHAPTER 1 DESCRIPTION AND SPECIFICATION ee 4 Features ine Mde neseser E EE A E EE ENE E EEE EE EE ANE E RE EE EE 4 Universal Serial Bus USB ee earr E a a EREE E EREE EE ENERE 4 Package Contento eeose Einne aE oe EE E EE E EE EE NR EEEE 4 AT Command SIMO sessar s Epas aaea rE E NA e MN De E eae A ean eee 4 Techmcal Specie At OMS sotisopaan Ee tap k k we kab n b ba Eere VIRR Eae wad hebib el b p k ek ke Eee aeai 5 CGHAPTER 2 INSTALLATION i si sas ki uisarak suk sal nk bak an k kak nada H b N n b nah H an b bab na k bak na k 6 Safety Warning Tel Cont iii i lse dis ee lee E n ki arava a rele W n asic bain Gustave Lace 6 Connect the Modem to Your PC in ninu sod dindan dil E kn dR 9 E da Guna CR Ar BVE GE IH Cak va d 6 Install the
28. d versions of the drivers will still be loaded These old versions must be unloaded before the newly installed driver will be used The simplest way to unload the old drivers and load the new is to reboot Alternatively you can close all open TI USB serial ports disconnect the TI USB serial devices and then unload the old TI USB serial driver with the command rmmod ti_usb Completion Then reconnect the TI USB serial devices and the new driver will be loaded 36 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D Appendix D Linux Installations Device Files Because the TI USB driver does not use usbserial to avoid known problems with usbserial it uses its own device file names dev ttyTIUSBO dev ttyTIUSB1 and so on The device files are created automatically when the ti_usb driver is loaded This is done by the module post install command in etc modules conf which runs the script etc ti_usb make_devices You can change the device names that ti_usb uses First you should remove the old device files by running etc ti_usb make_devices remove Then edit etc ti_usb make_devices At the top of this file you will find the parameters DEVICE_NAME which determines the basename of the TI USB device files DEVICE_COUNT which determines the number of device files created DEVICE_GROUP which determines the group owner of the device files and DEVICE_PERMISSIONS which determines the device file permissions For exam
29. driver with the command rmmod ti_usb_3410_5052 Completion Then reconnect the TI USB serial devices and the new driver will be loaded Uninstalling the TI USB Driver for 2 6 kernel versions If you installed the TI USB RPM package you can uninstall it by logging in as root and running the command rpm e ti_usb_2 6 X Y Z If you installed the TI USB TGZ package you can uninstall it by logging in as root and running the following commands Command Explanation cd ti_usb_2 6 X Y You will need to give a full or relative path to the unpacked source file directory make uninstall Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D 41 Appendix D Linux Installations Installation in Computers Using the Linux 2 6 20 Kernel 1 Introduction This procedure applies to Linux 2 6 kernel versions 2 6 11 through 2 6 20 and higher This tgz package contains a patch for the Linux kernel version 2 6 20 and later to add support for Multi Tech modems The patch was generated from the 2 6 20 4 kernel source Additional support files like hotplug scripts udev rules and firmware images are also included The TI USB 3410 5052 driver should be included in the official Linux kernel in version 2 6 20 or later The official Linux kernel does not yet have support for the Multi Tech modems however to add that support you need this package This package has been tested on these Linux distributions a Fedora Co
30. e file usb serial h for your kernel sources Sometimes Linux distributions will include the kernel headers but not the complete kernel sources and usb serial h will be missing However the complete kernel sources should still be available as a separate add on package To verify that you have matching kernel sources run uname r to get the version of the running kernel Then check for the directory usr src linux lt version gt lib modules lt version gt source lib modules lt version gt build or usr src linux lt stripped_version gt where stripped_version has the extra version information removed In these directories look for the files include linux autoconf h config and drivers usb serial usb serial h If you do not find the correct kernel source directory you must find and install the kernel sources from your distribution CDs or other media 38 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D Appendix D Linux Installations Prepare the Kernel Sources This step may or may not be necessary depending on how your Linux distribution installs the kernel sources Log in as root and do the following Command Explanation 1 cd usr src linux lt version gt Change to the source directory 2 make mrproper Clean up any old files 3 Use either of these commands Make a configuration file to match your running kernel make oldconfig for Red Hat OR make cloneconfig for SUSE For other distr
31. e software packages may have features or lack restrictions that may cause the modem to become non compliant CE EMC Safety and R amp TTE Directive The CE mark is affixed to this product to confirm compliance with the following European Community Directives Council Directive 2004 108 EC of 15 December 2004 on the approximation of the laws of Member States relating to electromagnetic compatibility And Council Directive 2006 95 EC of 12 December 2006 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits And Council Directive 1999 5 EC of 9 March 1999 on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity Thailand Approval Translation in Thai This telecom device and equipment is conform to technical standard no or This telecom device and equipment is conform to requirement to NTC AIAN TNIAUUIAUMLALAUNTAH TANUNAAAAAAIMININATHIUNIWNMATIA LAUMN 2 OF Pa AaaytniA uA Aalnsalil fia nyaanAndiamN yiarin mAay ANA South African Notice This modem must be used in conjunction with an approved surge protection device 30 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D AppendixB WEEE Statement Appendix B Waste Electrical and Electronic Equipment July 2005 The WEEE directive places an obligation on EU based manufacturers distri
32. ease choose your search and installation options SS Cy Search for the best driver in these locations Use the check boxes below to limit or expand the default search which includes local paths and removable media The best driver found will be installed Search removable media floppy CD ROM Include this location in the search E Drivers Windows_D tivers XP32 v Don t search will choose the driver to install Choose this option to select the device driver from a list Windows does not quarantee that the driver you choose will be the best match for your hardware Ca tee Click Next 18 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D Chapter 2 Installation 14 Please wait while the wizard searches for the MT9234ZBA USB screen appears This screen only appears briefly Found New Hardware Wizard Please wait while the wizard searches oy MultiTech Systems MT9234ZBA USB 15 Please select the best match for your hardware from the list below Found New Hardware Wizard Please select the best match for your hardware from the list below 2 MultiTech Systems MT9234ZB4 USB Description Version Manufacturer Loc A MultiTech Systems MT9234ZB4 USB 512127 MultiTech Systems MultiTech Systems MT9234ZBA USB 512127 MultiTech Systems MultiTech Systems MT9234ZBA4 USB 512127 MultiTech Systems e d MultiTech Systems MT9234ZBA4 USB 5 12127 MultiTech Systems e d w
33. een tested on the Fedora Core 2 Linux distribution Most likely these packages will work on many other Linux distributions based on the 2 6 kernels but this has not yet been tested Note that different distributions can make custom changes to the Linux kernel and there is a small chance that these changes might be incompatible with this package The TI USB 3410 5052 driver has been tested in the kernel org kernels 2 6 5 through a pre release version of 2 6 10 and in the Fedora Core 2 kernels 2 6 5 1 358 and 2 6 9 1 6 There are limitations in kernels before 2 6 8 see the section on Known Limitations in the Release Notes file for kernel 2 6 the file name is ti_usb_2 6_release_notes 1 2 txt and it is on the product CD These packages will not work in the Linux 2 4 kernels however installation in the 2 4 kernels is covered earlier in this chapter These packages are available from _http www brimson com downloads The tgz package will be named ti_usb_2 6 X Y tgz and the source RPM package will be named ti_usb_2 6 X Y Z src rpm where X Y Z is the version number See www brimson com downloads README for a description of the packages available If you have questions or problems with this package please contact Texas Instruments technical support or Brimson technical support 2 Installation Steps Install the Kernel Sources To build the TI USB driver you must have the matching kernel sources for your kernel In particular you must have th
34. elect the country in which the modem will be used and then click Next Review your choice of country If it is correct click Next to configure the modem gor EN oe oS When Global Wizard announces that the parameters have been set click Finish to exit Using AT Commands to Configure Your Modem Non Windows users can configure the modem using AT commands You must enter these commands in your communication program s terminal window 1 Run your favorite communication program and open the program s terminal window 2 To configure the modem for a specific country type AT T19 0 nn where nn is the country code in hexadecimal format and then press ENTER The message OK displays 3 To verify the change type ATI9 and then press ENTER The country region code displays Example Country Region AT command Country code hexadecimal decimal Euro NAM AT 119 0 34 default 52 The complete list of country region codes can be found on the Multi Tech Web site at http www multitech com en US PRODUCTS Categories Device_ Networking global_modems configuration asp The Global Modem Country Approvals page displays On this page you can view approvals configuration strings and responses by country and product Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D 21 Chapter 3 Operation Chapter 3 Operation Front Panel The MultiModem product has 6 LED indicators on the front panel that indicate status configu
35. er is connected e Consult the dealer or an experienced radio TV technician for help This device complies with 47 CFR FCC Part 15 rules Operation of this device is subject to the following conditions 1 This device may not cause harmful interference and 2 This device must accept any interference that may cause undesired operation Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Canadian Limitations Notice Notice The ringer equivalence number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5 Notice The Industry Canada label identifies certificated equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Industry Canada label does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer sho
36. hat may be connected to the line as determined by the total RENs contact the local telephone company 5 If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary 6 The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service 7 If trouble is experienced with this equipment the model of which is indicated below please contact Multi Tech Systems Inc at the address shown below for details of how to have repairs made If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved 8 No repairs are to be made by you Repairs are to be made only by Multi Tech Systems or its licensees Unauthorized repairs void registration and warranty 9 This equipment should not be used on party lines or coin lines 10 Ifso required this equipment is hearing aid compatible 11 This product is labeled with the follow
37. he MultiModem product is complete After installation has been completed you should test the operation of your new MultiModem product by registering it Key in the URL given below and follow the on line instructions http www multitech com register 20 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D Chapter 2 Installation Country Configuration with Global Wizard Different countries have different requirements for how modems must function Therefore before you use your modem you must configure it to match the defaults of the country in which you are using it You can use one of two configuration methods e Using the Global Wizard to Configure Your Modem e Using AT Commands to Configure Your Modem Using the Global Wizard to Configure Your Modem The Global Wizard configuration utility is recommended for computers running Windows Server 2008 Vista XP and 2003 The Global Wizard can configure your modem for a specific country with just a few mouse clicks 1 Insert the MultiModem USB CD into the CD ROM drive The Autorun dialog box appears 2 Click Initial Setup and Country Selection 3 Choose either e Run Global Wizard from CD This will not load the wizard onto your hard drive or e install Global Wizard on the HD This will install the wizard onto your hard drive for future use The Global Wizard dialog box appears Click Next The Global Wizard searches for your modem and identifies it Click Next S
38. hen accessing a V 90 or V 92 server actual speed depends on server capabilities and line conditions Up to 50Kbps when accessing a V 92 server actual speed depends on server capabilities and line conditions otherwise the same as client to client data lines 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400 1200 0 300 bps 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400 1200 0 300 bps Serial binary asynchronous ITU T V 92 V 90 V 34 enhanced V 34 V 34bis V 32 V 32bis V 22 Bell 212A and 103 ITU T V 21 V 42 V 42bis V 44 ITU T Super Group 3 Class 1 0 2 0 2 1 T 4 T 30 V 21 V 27ter V 29 V 34 V 17 TIA EIA 578 Class 1 2 TR29 2 ITU T V 42 ITU T V 44 4 1 throughput V 42bis 4 1 throughtput MNP 5 2 1 throughput XON XOFF software RTS CTS hardware Plug and play fully AT command compatible autodial redial repeat dial pulse or tone dial dial pauses auto answer caller ID EIA extended automode adaptive line probing automatic symbol and carrier frequency during start up retrain and rate renegotiation DTMF detection call status display auto parity and data rate selections keyboard controlled modem options non volatile memory on screen displays for modem option parameters command lines of up to 40 characters each remote configuration 40 characters 12dBm Euro NAM varies by country region se
39. hind a company phone system PBX with an Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D 25 Chapter 5 Troubleshooting internal dial tone that sounds different from the normal dial tone In that case the modem might not recognize the dial tone and might treat it as an error Check your PBX manual to see if you can change the internal dial tone if you can t change your modem s initialization string to replace X4 with X3 which will cause the modem to ignore dial tones note however that X3 is not allowed in some countries such as France and Spain If the modem reports BUSY the other number might be busy in which case you should try again later or it might indicate that you have failed to add a 9 prefix to the phone number if you must dial 9 for an outside line If you must dial 9 to get an outside line the easiest way to dial it automatically is to include it in the modem s dial prefix e g ATDT9 Note the comma which inserts a pause before the number is dialed By inserting 9 into the dial prefix you do not have to include it in each directory entry To change the dial prefix in Windows 98 HyperTerminal select Call from the Call menu click Dialing Properties and type 9 in the local and long distance boxes in How dial from this location If the modem reports NO ANSWER the other system has failed to go off hook or you might have dialed a wrong number Check the number If the modem reports NO
40. ibutions these same commands might work or you might need to find a config file in boot or in a configs directory copy it to config and run make oldconfig 4 make prepare To prepare the kernel sources for your machine If you have built your own kernel the kernel sources will already be installed and prepared If you are using a kernel that came with a Linux distribution it can sometimes be difficult to get the kernel sources correctly installed and prepared since each Linux distribution handles kernel sources slightly differently For example if you get errors about the wrong kernel version you may have installed the wrong kernel sources or you may need to edit the kernel version in the top level Makefile of the kernel sources If you get errors about a missing usb serial h you may only have the kernel headers installed If you have trouble getting the full kernel sources installed and prepared you can copy the correct version of usb serial h to drivers usb serial in the kernel headers directory and then the other kernel sources are not needed If you have difficulties look carefully at the error messages when installing the TGZ or RPM packages Those messages should give you an indication of just what the error is Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D 39 Appendix D Linux Installations Build and Install the Tl USB Driver from the Source RPM Package Follow this step if your di
41. ing information Manufacturer MultiTech Systems Inc Trade Name MultiModem ZBA Model Number MT9234ZBA USB FCC Registration Number AU7USA 24713 M5 E Ren 0 3B Modular Jack USOC RJ11 Service Center in USA Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 763 785 3500 Fax 763 785 9874 28 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D Appendix A Regulatory Compliance FCC Part 15 Regulation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to 47 CFR FCC Part 15 regulations The stated limits in this regulation are designed to provide reasonable protection against harmful interference in a residential environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Plug the equipment into an outlet on a circuit different from that to which the receiv
42. lease wait while the wizard searches for the MT9234ZBA USB MultiModem This screen only appears briefly Hardware Update Wizard Please wait while the wizard searches lt back New Ce 7 Please select the best match for your hardware from the list below Found New Hardware Wizard Please select the best match for your hardware from the list below Ta 4 USB Ins MT9234ZB4 USB Multimodem 6 5 9003 1 Texas Instruments e drivers winc MT9234ZB4 USB Multimodem 6 5 9003 1 Texas Instruments e drivers winc MT9234ZB4 USB Multinodem 6 5 9003 1 Texas Instruments e drivers winc m 5 03 1 lt Back J _New gt _ Cancel Select MT9234ZBA USB MultiModem Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D 15 Chapter 2 Installation 8 A Windows Logo Testing screen appears Hardware Installation Continue Anyway STOP Installation Click Continue Anyway 9 Please wait while the wizard installs the software Found New Hardware Wizard Please wait while the wizard installs the software 16 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D Chapter 2 Installation 10 At the Completing the Found New Hardware Wizard screen Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for 3 MT9234ZBA USB Multimodem Click Finish to close the wizard Back Cancel click Finish In
43. less of whether the connection is established by the local or the remote Multi Tech modem 1 Establish a data connection with a remote MultiModem product 2 Send three remote configuration escape characters followed by AT and the setup password and press ENTER Example ATMTSMODEM You have four tries to enter the correct password before being disconnected If the password is correct the remote modem responds with OK 3 You can now send AT commands to configure the remote modem 4 When you have finished configuring the remote modem save the new configuration by typing AT amp WO and pressing Enter 5 Type ATO and press Enter to exit remote configuration You can then break the connection in the normal way CAUTION If you hang up while you are in remote configuration mode it may lock up the remote modem Setup Multi Tech modems are shipped with a default setup password MTSMODEM Because anyone who has an owner s manual knows the default setup password for security you should change the password and possibly also the remote configuration escape character Changing the Setup Password 1 Open a data communications program such as Phone Tools or HyperTerminal 2 To change the password type ATHS xxxxxxxx where xxxxxxxx stands for the password and press ENTER The password can include any keyboard character and must be one to eight characters long The modem responds with OK 3 The new password is saved automatically
44. mp 26 38 F 46 70 f 66 102 G BEL 07 7 27 39 G 47 71 g 67 103 H BS 08 8 28 40 H 48 72 h 68 104 HT 09 9 29 41 49 73 i 69 105 J LF 0A 10 A 2A 42 J 4A 74 j 6A 106 K VT 0B 11 2B 43 K 4B 75 k 6B 107 L FF 0C 12 2C 44 L 4C 76 6C 108 M CR 0D 13 2D 45 M 4D 77 m 6D 109 N SO 0E 14 2E 46 N 4E 78 n 6E 110 O SI OF 15 2F 47 O 4F 79 e 6F 111 P DLE 10 16 0 30 48 P 50 80 p 70 112 Q DC1 11 17 1 31 49 Q 51 81 q 71 113 R DC2 12 18 2 32 50 R 52 82 r 72 114 S DC3 13 19 3 33 51 S 53 83 S 73 115 T DC4 14 20 4 34 52 T 54 84 t 74 116 U NAK 15 21 5 35 53 U 55 85 u 75 117 V SYN 16 22 6 36 54 V 56 86 V 76 118 W ETB 17 23 7 37 55 W 57 87 w 77 119 X CAN 18 24 8 38 56 X 58 88 x 78 120 Y EM 19 25 9 39 57 Y 59 89 y 79 121 Z SUB 1A 26 3A 58 Z 5A 90 z 7A 122 ESC 1B 27 3B 59 5B 91 7B 123 FS 1C 28 lt 3C 60 5C 92 7C 124 GS 1D 29 3D 61 5D 93 7D 125 RS 1E 30 gt 3E 62 5E 94 7E 126 US 1F 31 3F 63 5F 95 DEL 7F 127 NUL Null or all zeros VT Vertical Tab SYN Sync SOH Start of Header FF Form Feed ETB End Transmission Block STX Start of Text CR Carriage Return CAN Cancel ETX End of Text SO Shift Out EM End of Medium EOT End of Transmission Sl Shift In SUB Substitute ENQ Enquiry DLE Data Link Escape ESC Escape ACK Acknowledge DC1 Device Control 1 FS File Separator BEL Bell or Alarm DC2 Device Control 2 GS Group Separator BS Backspace DC3 Device Control 3 RS Record Separator HT Horizontal Tab DC4 Device Control 4 US Unit Sepa
45. nux autoconf h and config If you do not find the correct kernel source directory you must find and install the kernel sources from your distribution CDs or other media Prepare the Kernel Sources This step may or may not be necessary depending on how your Linux distribution installs the kernel sources Log in as root and do the following Command Explanation 1 cd usr src linux lt version gt Change to the source directory 2 make mrproper Clean up any old files 3 Use either of these commands Make a configuration file to match your running kernel make oldconfig for Red Hat OR make cloneconfig for SUSE For other distributions these same commands might work or you might need to find a config file in boot or in a configs directory copy it to config and run make oldconfig 4 make dep Create the dependency and version files If you have built your own kernel the kernel sources will already be installed and prepared If you are using a kernel that came with a Linux distribution it can sometimes be difficult to get the kernel sources correctly installed and prepared since each Linux distribution handles kernel sources slightly differently For example if you get errors about the wrong kernel version you may have installed the wrong kernel sources or you may need to edit the kernel version in the top level Makefile of the kernel sources If you get compilation errors perhaps you forgot to run
46. other places Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D 35 Appendix D Linux Installations Build and Install the Tl USB Driver from the TGZ Package You will need the TI USB tgz package for this step The Introduction section above describes where to find the latest TI USB tgz package Log in as root and do the following Command Explanation 1 tar xvzf ti_usb X Y tgz Un package the files 2 cd ti_usb X Y 3 configure Configure the package for your distribution and kernel 4 make Build the driver 5 make install Install the ti_usb driver If there are problems in this process you may need to go back to install and prepare the kernel sources as described above Load the TI USB Driver The ti_usb driver should be automatically loaded when you plug in the TI USB 3410 device provided your device uses the default vendor and product ids If it does not see the section entitled VENDOR and PRODUCT IDS in the Release Notes file for Linux 2 4 kernel installations on the product CD as file name ti_usb_release_notes 1 2 txt The first TI USB 3410 device plugged in will appear as dev ttyTIUSBO the next as dev ttyTIUSB1 and so on Note that these device names are different from the device names used by the Linux usbserial driver See the section below entitled DEVICE FILES for more information If TI USB devices had been in use before installing the new TI USB driver ol
47. ple to create 8 TI USB device files named dev ttyusb0 through dev ttyusb7 owned by the uucp group and having permissions 0660 change the parameters like this DEVICE_NAME dev ttyusb DEVICE_COUNT 8 DEVICE_GROUP uucp DEVICE_PERMISSIONS 0660 After editing make_devices run the script to create the new device files like this etc ti_usb make_devices If you use devfs the ti_usb devices will be dev usb ti 0 dev usb ti 1 and so on in the order they are plugged in The ti_usb driver has not been tested with devfs Uninstalling the TI USB Driver for 2 4 kernel versions If you installed the TI USB RPM package you can uninstall it by logging in as root and running the command rpm e ti_usb X Y Z If you installed the TI USB TGZ package you can uninstall it by logging in as root and running the following commands Command Explanation cd ti_usb X Y You will need to give a full or relative path to the unpacked source file directory make uninstall Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D 37 Appendix D Linux Installations Installation in Computers Using the Linux 2 6 Kernel 1 Introduction This procedure applies to Linux 2 6 kernel versions 2 6 8 through 2 6 10 These tgz and source RPM packages ti_usb_2 6 1 2 tgz and ti_usb_2 6 1 2 1 src rpm contain a device driver for the MULTIMODEM PRODUCT s TI USB 3410 processor in the Linux 2 6 kernels These packages have b
48. pt the connection by picking up another phone If this is a frequent problem disconnect the extension phones before using the modem or install another phone line especially for the modem Check for loose connections between the modem and the computer and the telephone jack You might have had a poor connection because of line conditions or the problem might have originated on the other end of the line Try again If you were online with an online service it might have hung up on you because of lack of activity on your part or because you exceeded your time limit for the day Try again The Modem Cannot Connect When Answering Autoanswer might be disabled Turn on autoanswer in your data communications program or send the command ATS0 1 ATS0 2 if you have Caller ID service to make sure your modem in terminal mode 26 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D Chapter 5 Troubleshooting The Modem Doesn t Work with Caller ID e Caller ID information is transmitted between the first and second rings so if autoanswer is turned off SO 0 or if the modem is set to answer after only one ring S0 1 the modem will not receive Caller ID information Check your initialization string and if necessary change it to set the modem to answer after the second ring SO 2 e Make sure that you have Caller ID service from your telephone company Fax and Data Software Can t Run at the Same Time Communications devices
49. ration and activity Figure 3 1 Front panel Transmit Data The TD LED flashes when the modem is transmitting data to another modem Receive Data The RD LED flashes when the modem is receiving data from another modem Carrier Detect The CD LED lights when the modem detects a valid carrier signal from another modem It is on when the modem is communicating with the other modem and off when the link is broken Off Hook The OH LED lights when the modem is off hook which occurs when the modem is dialing online or answering a call The LED flashes when the modem pulse dials Terminal Ready The TR LED lights when a communications program is using the modem It means the e 6 6 6 6 modem is ready for an outgoing or incoming call lt goes off when the communications program disconnects When it goes off a connected modem will also disconnect Power The PWR led lights when Windows detects and initializes the modem Connecting to the Internet Your Multi Tech modem is your gateway to the Internet and the World Wide Web To access the Internet and Web via your modem you must establish a dial up account with an Internet service provider ISP To locate an ISP near you look in a local directory or computer publication Your ISP should provide you with the following information User name also called user ID Password Access number the number you call to connect to the server Host name and or domain name e Domain Name Server DN
50. rator LF Line Feed NAK Negative Acknowledge DEL Delete 44 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D Index Index LINUX DP VS LS s ya sise yeka n n RE DES KAR e ERO VEKE N PAA KURE DERA KWE AE ENE YEKANE 7 A AT COMmMMAaNnde asin n ke b ra k n kilek niba bek R ka h s baka h dees 4 P aUtOansWer sn N N a an 26 phone connection eesccsscceesceessssseseesssesesecessseteseessseseeseesseessees 6 5 R Call Waiting cisve aleke lb d kake eske kalana nek lek el wae dey kra arek 26 remote Configuration ssscccssssssssssssssseessssssssssssssssssesssseeeeees 24 Caller ID 26 escape Character cceccccccssssssssssssssssssssssssssssssssssssesseeeeesesesee 24 Canadian PO BU LATIONS ss raciun iiiar aeiaai 29 remote node Operation 23 Connecting the MODEM eececeeeerssssssesneneeeeeteeeeeetsen 6 FESUIL CODES seo y Hln nek lek a ked n R3 k x ke xanane sek sal eku H R EE 25 D S DOC regulations s m a 29 Safety Warning Telecom cc 6 S lving proble MS 0b 25 F specifications technical pe 5 S registers FEC re g la ti G x sinne naken eia 28 S924 front panek sek HARE Ae 22 T G technical specifications 3ii i 55434445 acl a bedin ake d k kek n ek Globdl Wizdi i iz iiy c ni layan talana telinane nya esia aa W isan sah 21 telephone line telephone connecting a l testing the modem pe ee ee indicato S sm a ieai 2
51. re 6 and b CentOS 5 Most likely this package will work on many other Linux distributions based on the 2 6 kernels but this has not yet been tested Note that different distributions can make custom changes to the Linux kernel and there is a small chance that these changes might be incompatible with this package These packages are available from http www brimson com downloads If you have questions or problems with this package please contact Texas Instruments technical support or Brimson technical support 2 Installation Steps Patching and Rebuilding the Kernel Apply the patch ti_usb_multitech_2 6 20 4 patch This patch should apply to 2 6 20 4 and later kernels Then rebuild and reinstall your kernel and or kernel modules Be sure the TI USB driver is configured on Detailed instructions on patching and building a kernel can be found elsewhere Installing the Hotplug Scripts The ti_usb_3410_5052 driver needs a hotplug script to work correctly This hotplug script is used to change the device configuration Copy ti_usb_3410_5052 to etc hotplug usb ti_usb_3410_5052 Be sure the script is owned by root root and has permissions r XT XT X If the device configuration is not being set properly you might need a slightly different hotplug script depending on your Linux distribution If this does not work remove etc hotplug usb ti_usb_3410_5052 and instead copy etc ti_usb ti_usb_3410_5052 hotplug into etc hotplug d usb Some
52. reen appears with Windows has finished installing the driver software for this device MT9234ZBA USB Multimodem Click Close The software for this device has been successfully installed Windows has finished installing the driver software for this device MT9234ZBA USB Multimodem lt The hardware you installed will not work until you restart your computer 10 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D Chapter 2 Installation Installation of the Modem 12 The Found New Hardware Multi Tech Systems MultiModem product screen appears If you have the disc that came with your device insert it now Insert the disc that came with your MultiTech Systems MT9234ZBA USB If you have the disc that came with your device insert it now Windows will automatically search the disc for driver software gt I don t have the disc Show me other options The MultiModem product CD is still in the CD ROM drive Click Next 13 Would you like to install this device software Would you like to install this device software ae Name MultiTech Systems Modems lt Publisher Multi Tech Systems Incorporated Always trust software from Multi Tech Systems Incorporated You should only install driver software from publishers you trust How can I decide which device software is safe to install Click Install Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D 11
53. s organized into Vista and XP with either 32 bit or 64 bit processor Most users will select either the 32 bit Vista or 32 bit XP drivers Windows 2003 also use the XP drivers Server users can select either 32 bit or 64 bit depending on their application For server users to determine whether they have a 32 bit or 64 bit operating system go to Start All Programs Accessories System Tools Computer and click on the System Properties button Under System you will see System Type 64 bit Operating System Linux Drivers Linux Operating System drivers are also located on the CD in the DriversILinux Folder Refer to the Readme file also in the Linux directory for the correct driver file and installation guide for your distribution version of Linux Overview of Windows Driver Installation Two install wizards guide you through the software Installation in this order Part A installs the Serial Port Part B installs the modem driver Installing the Modem Driver in Windows Vista Preliminaries 1 Power up your computer 2 If you have not already done so connect the modem s USB cable to a USB port on the computer and connect the phone line between the modem and a telephone wall jack 3 Windows will detect that the new modem is present Driver Installation of your TUSB3410 Serial Port 4 The Found New Hardware screen appears with Windows needs to install driver software for your TUSB3410 Serial Port 7 Found New Hardware a
54. software Found New Hardware Wizard Welcome to the Found New Hardware Wizard Windows will search for current and updated software by looking on your computer on the hardware installation CD or on the Windows Update Web site with your permission Can Windows connect to Windows Update to search for software O Yes this time only O Yes now and every time connect a device O No not this time Click Next to continue Cancel Select No not this time Then click Next 3 The Found New Hardware Wizard screen helps you install software for TUSB3410 Serial Port Found New Hardware Wizard This wizard helps you install software for TUSB3410 Serial Port If your hardware came with an installation CD E gt or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue Click on Install from a list or specific location Advanced and then click Next Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D 13 Chapter 2 Installation 4 The Please choose your search and installation options appears Found New Hardware Wizard Please choose your search and installation options ae Cy Search for the best driver in these locations Use the check boxes below to limit or expand the default search which includes local paths and removable media
55. stallation of the Serial Port is now complete Part B for Windows Server 2008 XP 2003 Installing the Modem 11 The Welcome to the Found New Hardware Wizard screen Can Windows connect to Windows update to search for software Found New Hardware Wizard Welcome to the Found New Hardware Wizard Windows will search for current and updated software by looking on your computer on the hardware installation CD or on the Windows Update Web site with your permission Can Windows connect to Windows Update to search for software O Yes this time only O Yes now and every time connect a device No not this time Click Next to continue Select No not this time Then click Next Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D 17 Chapter 2 Installation 12 This wizard helps you install software for Multi Tech MT9234ZBA USB product Found New Hardware Wizard This wizard helps you install software for MultiTech Systems MT9234ZBA4 USB If your hardware came with an installation CD QE or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue Ca ar Click on Install from a list or specific location Advanced Then click Next 13 The Please choose your search and installation options screen appears Found New Hardware Wizard Pl
56. stribution supports RPM packages otherwise follow the next step on installing from a TGZ package You will need the TI USB 3410 5052 source RPM package for this step The Introduction section above describes where to find the latest TI USB 3410 5052 source RPM Log in as root and do the following Command Explanation 1 This command builds the driver package for your kernel rpmbuild rebuild ti_usb_2 6 X Y Z src rpm Por Rea Hae OR rpm rebuild ti_usb_2 6 X Y Z src rpm dla 2 cd usr src redhat RPMS i386 U OR For SUSE cd usrsrc packages RPMS i386 Or use the appropriate path for your Linux distribution 3 rpm Uvh ti_usb_2 6 X Y Z i386 rpm This command installs the driver package If there are problems in this process you may need to go back to install and prepare the kernel sources as described above You may need to remove the RPM package with rpm e ti_usb_2 6 X Y Z or remove RPM temporary files Red Hat stores RPM temporary files in var tmp and usr src redhat BUILD other distributions may store them in other places 40 Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D AppendixD Linux Installations Build and Install the TI USB Driver from the TGZ Package Follow this step if your distribution does not support RPM packages otherwise follow the previous step on installing from an RPM package You will need the TI USB 3410 5052 tgz package for this step
57. tting FCC Part 68 A B surge 0 01 43 dBm under worst case conditions 43 dB USB connector two RJ 11 phone jacks One RJ11 phone cable One USB cable Note Any cables connected to the computer should be shielded to reduce interference Power on self test local analog loop local digital loop remote digital loop Temperature range 0 50 C 32 120 F humidity range 20 90 non condensing 10 9 cm wide x 14 5 cm long x 2 5 cm high 4 3 x 5 7 x 1 10 227 g 8 oz 2 year Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D 5 Chapter 2 Installation Chapter 2 Installation This chapter shows you step by step how to set up your Multi Tech MultiModem product Safety Warning Telecom Use this product only with UL and cUL listed computers To reduce the risk of fire use only 26 AWG 41mm or larger telephone wiring Never install telephone wiring during a lightning storm Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines Avoid using a telephone during an electrical storm There is a risk of electrical shock from lightning Do not use a telephone in the vicinity of a gas leak This product must be disconnected from the telephone network interface when
58. uld be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Industry Canada This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du Reglement Canadien sur le materiel brouilleur Multi Tech Systems Inc MT9234ZBA USB User Guide S000419D 29 Appendix A Regulatory Compliance International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems Changing settings may cause a modem to become non compliant with national telecom requirements in specific countries Also note that som
59. ve owners Patents This device is covered by one or more of the following patents 6 031 867 6 012 113 6 009 082 5 905 794 5 864 560 5 815 567 5 815 503 5 812 534 5 809 068 5 790 532 5 764 628 5 764 627 5 754 589 D394 250 5 724 356 5 673 268 5 673 257 5 644 594 5 628 030 5 619 508 5 617 423 5 600 649 5 592 586 5 577 041 5 574 725 D374 222 5 559 793 5 546 448 5 546 395 5 535 204 5 500 859 5 471 470 5 463 616 5 453 986 5 452 289 5 450 425 D361 764 D355 658 D355 653 D353 598 D353 144 5 355 365 5 309 562 5 301 274 7082106 7082141 7092406 Other patents pending World Headquarters Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 U S A Telephone 763 785 3500 or 800 328 9717 Fax 763 785 9874 Internet htto www multitech com Contacting Multi Tech Support In order to better serve our customers manage support requests and shorten resolution times we have created the online web portal allowing you to submit questions regarding Multi Tech products directly to our technical support team Get answers to your most complex questions ranging from implementation troubleshooting product configuration firmware upgrades and much more To create an account and submit a Support Case on the Portal visit support multitech com Online Web Portal support multitech com The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi Te

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