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SATO M10e

1. DSW3 3 SETTING DSW3 Off Not Used ON On Sensor Used OFF 123 45 6 7 8 Back Feed Selection DSW3 4 When Back Feed is enabled the printer will position the last printed label for dispensing and retract it before printing the next label The amount of backfeed offset is adjustable DSW3 4 SETTING DSW3 Off Disabled ON On Enabled OFF 123 45 6 7 8 External Signal Interface See Section 6 Interface Specifications for information on the External Signals EXT Print Start Signal Selection DSW3 5 Allows an external device to initiate a label print for synchronization with the applicator When DSW3 5 is On the unit is in the Continuous print mode Backfeed is disabled and External Signals are ignored DSW3 5 SETTING DSW3 Off Enabled ON On Disabled OFF 123 45 6 7 8 PN 9001101 Rev A Page 3 5 Section 3 Configuration Page 3 6 DSW3 6 DSW3 7 SETTING Off Off Type 4 Off On Type 3 On Off Type 2 On On Type 1 DSW3 8 SETTING Off Enabled On Disabled DSW1 ON OFF DSW3 ON OFF PN 9001101 Rev External Signal Type Selection DSW3 6 DSW3 7 Both the polarity and signal type level or pulse of the external print synchronizing signal can
2. 1284 Parallel Interface Universal Serial Bus USB Interface Local Area Network LAN Interface RS232C Serial Interface Bi Comm Communications Protocol Status Response INTERFACE TYPES The parallel interface for the M 8400RVe printer is a high speed bi directional interface that conforms to the IEEE1284 specification ECP mode on some computers The interface is also compatible with the older Centronics parallel interface standard If it does not detect the correct IEEE1284 signals in the interface connection it will automatically operate in the standard Centronics mode which is much slower To use the IEEE1284 parallel interface to its fullest capability requires that the host also have an IEEE1284 compatible interface and that the two be connected with a cable that meets the IEEE1284 specification If either of these two are not present the data rate 1s severely compromised In order to provide flexibility in communicating with a variety of host computer systems all iei printers use a Plug In Interface Module The IEEE1284 Interface module is shipped with the printer unless another interface type is specified at the time of the order The other interfaces available are a high speed to 57 6K bps serial interface an Ethernet interface or an optional Universal Serial Bus USB interface The Parallel interface will probably be the most useful in communicating with IBM PCs and compatibles The RS232C Serial interface al
3. 18 5 2 24 ToHos 36 SELECTN 1 Signals required for IEEE1284 mode Page 6 4 PN 9001101 Rev A SATO M10e Section 6 Troubleshooting RS232 SERIAL INTERFACE The High Speed Serial Interface is a Plug In Interface Module that can be installed in the printer by the user GENERAL SPECIFICATIONS Asynchronous ASCII Data Transmission Rate Character Format ELECTRICAL SPECIFICATIONS Connector DB 25S Female Cable Signal Levels SATO M10e PN 9001101 Rev A Half duplex communication Ready Busy Hardware Flow Control Pin 20 DTR Control Pin 4 RTS Error Condition X On X Off Software Flow Control Bi Directional Communication 9600 19200 38400 57600 bps 1 Start Bit fixed 7 or 8 data bits selectable Odd Even or No Parity selectable 1 or 2 Stop bits selectable DB 25P Male 50 ft maximum length For cable configuration refer to Cable Requirements appropriate to the RS232C protocol chosen High 5V to 12V Low 5V to 12V Page 6 5 Section 6 Troubleshooting PIN ASSIGNMENTS RS232C Interface Signals PIN DIRECTION SIGNAL DEFINITION 1 Reference FG Frame Ground TD Transmit Data Data from the printer to the host computer 2 To Host Sends X On X Off characters or status data Bi Directional protocols RD Receive Data Data to the printer from the host computer RTS Request to Send Used with Ready Busy flow cont
4. Label Feed Direction All dimensions are in mm SATO M10e PN 9001101 Rev A Page 2 7 Section 2 Installation OPERATION PANEL POWER ON LINE ERROR v gt ENTER A lt we oll LCD Display 2 Line x 16 Character display POWER LED Illuminated when power is applied ERROR LEDs Illuminated when errors have occurred ON LINE LED Illuminated when printer is On Line LINE Key Switches the printer On Line or Off Line It can also be used as a Pause function key to stop label during the printing process Also used as an UP cursor control FEED Key To feed one blank label When On Line the printer will print another copy of the last label Also used as a DOWN cursor control RIGHT CURSOR gt gt To move the cursor to the right LEFT CURSOR To move the cursor to the left ENTER Selects setting Page 2 8 PN 9001101 Rev SATO M10e Section 2 Installation DIP SWITCH PANEL The DIP Switch panel is located inside the cover and contains two 8 position DIP switches and three adjustment potentiometers Adjustment procedures for these are listed in Section 3 Configuration Display DSW2 DSW3 SATO M10e PN 9001101 Rev A Page 2 9 Section 2 Installation This lage left intentionally blank Page 2 10 PN 9001101 Rev A SATO M10e SECTION 3 CONFIGURATION PRINTER DIP SWITCH CONFIGURATION SATO M10e DIP SWITCH PANELS There are two DIP switches DSW2 and DSW3 located on th
5. RequesttoSend 6 DSR Data Set Ready SG Signal Ground This connection at the host side of the interface would depend upon the pin that is being used as the Ready Busy signal by the driving software Typically on a PC it would be either CTS pin 5 or DSR pin 6 on a DB 25 connector pr ud EA READY BUSY FLOW CONTROL Ready Busy is the hardware flow control method for the serial interface on the M10e printers By raising lowering the voltage level on Pin 20 of the RS232C port the printer notifies the host when it is ready to receive data Pin 4 RTS and pin 20 DTR are the important signals on the printer for this method of flow control The host must be capable of supporting this flow control method for it to function properly X ON X OFF FLOW CONTROL X On X Off flow control is used whenever hardware Ready Busy flow control is not available or desirable Instead of a voltage going high low at pin 20 control characters representing iPrinter Readyi X On 11 hexadecimal or Printer Busy X Off 13 hexadecimal are transmitted by the printer on pin 2 Transmit Data to the host In order for this method of flow control to function correctly the host must be capable of supporting it X On X Off operates in a manner similar to the function of pin 20 DTR as previously explained When the printer is first powered on it sends an X Off when the Buffer Near Full level is reached and a X On
6. number 3 Correct program 4 Card has not been Printer must be powered off to 4 Initialize card with BUF initialized reset command Warning Audible Beep 1 short 1 Correct program 1 Duplicate number Display None 2 Correct program 3 Use card with more capacity Page 8 2 The Series printers have user changable Plug In Interface Modules The Interface Module is accessible from the Rear Panel and is retained by two screws Use the following procedure to replace an interface molule 1 Turn power off both the printer and the host and remove the power and interface cables WARNING Never connect or disconnect interface cables or use a switch box with power applied to either the host or the printer This may cause damage to the interface circuitry and is not covered by warranty 2 Remove the two Interface Module Retaining Screws 3 Grasp the Interface Module and pull it out of the connector 4 Place the new Interface Module in the slot and press inward firmly until it is properly seated 5 Replace the two Interface Card Retaining Screws 6 Ifthe new Interface Module is for a serial interface set DSWI for the proper operation 7 Connect the interface cable to the connector PN 9001011 Rev A SATO M10e Section 8 Optional Accessories CUTTER To be added SATO M10e PN 9001011 Rev A Page 8 3 Section 8 Optional Accessories This page left intentionally blank Page 8 4 PN
7. number of characters defined in the lt 5 gt N command Example lt 5 gt D 01 AAA Placement Following the lt ESC gt _N Small Label Format command Default aa 01 COMMAND FUNCTION To specify variable data to be placed in fields defined by lt ESC gt _N Small Label Format command PRINTER INPUT lt ESC gt A lt ESC gt A106363060 lt ESC gt PD 600 1020 0 0 lt ESC gt _F lt ESC gt _N 01 04 lt ESC gt V100 lt ESC gt H200 lt ESC gt L0202 lt ESC gt XMABCD lt 5 gt 02 07 lt 5 gt 200 lt 5 gt 200 lt 5 gt 10202 lt 5 gt 103200 11 lt ESC gt _N 03 02 lt ESC gt V100 lt ESC gt H400 lt ESC gt L0202 lt ESC gt XM99 lt ESC gt _D 01 AAAA lt ESC gt _D 02 22222 lt ESC gt _D 03 22 lt ESC gt _Q 1 lt ESC gt _D 01 BBBB lt ESC gt _D 02 33333 lt ESC gt _D 03 33 lt ESC gt _Q 2 lt ESC gt _D 02 44444 lt ESC gt _D 03 44 lt ESC gt _Q 4 lt ESC gt Z PRINTER OUTPUT 7 labels will be printed 1 data specified according to the first lt ESC gt _N command 2 with the data specified according to the second command and 4 with the data specified according to the third 22 33 al amp BBBB BBBB 44 Vno qug qu ERE 2 5 44 Special Notes 1 1 When the Variable Data command lt ESC gt _D is omitted the default tent specified by the lt ESC gt _N command will be printed 2 However when the variable data specif
8. same time It acts much like a print buffer to maximize the performance of the host and the printer When using the RS232C Serial interface the Multi Job Buffer uses either the Ready Busy with DTR pin 20 or X On X Off flow control protocols See these sections for more details With an empty receiving buffer the status of DTR is high or an X On status if using X On X Off meaning the printer is ready to receive data When the receive buffer is holding 2 0 MB of data 1 MB from being full DTR will go low or an X Off is sent indicating the printer can no longer receive data This condition is called Buffer Near Full PN 9001101 Rev A SATO M10e Section 6 Troubleshooting DTR Low or Buffer Near Full X Off The receiving buffer will not be able to receive more data again until a Buffer Available condition occurs This takes place when the receiving buffer has emptied so that only 1 MB bytes of data are being held 2 0 MB bytes from being full At this time DTR will go high or an X On is sent to tell the host that it can again receive data DTR High or DTR Low X On or X Off Buffer Available All printer error conditions 1 label out ribbon out will cause the printer to go busy DTR low or X Off until the problem is corrected and the printer is placed on line The printer will also be busy if taken off line from the front panel IEEE1284 PARALLEL INTERF
9. 1mm Once the position is set it can be fine adjusted 3 75mm using the PITCH potentometer on the Adjustment Panel 1 Page 3 12 The cursor will initially be positioned over the Pitch Direction setting Use the Cursor keys to step to the positive or negative selection A positive selection moves the leading edge of the label forward away from the print head while a negative selection moves the leading edge of the label back into the mechanism Once the correct direction is selected pressing the ENTER key will accept the setting and advance the cursor to the Offset selection Use the Cursor keys to step the first digit of the counter to the desired setting The display will increment one step each time the Cursor keys are pressed The maximum setting is 5 Press the ENTER key to accept the setting and advance the cursor to the second digit Again use the Cursor keys to step to the desired setting Once it is correct pressing the ENTER key will step to the next adjustment You may wish to print a test label after completing the adjustments to ensure they are correct Moved with negative offset to print on ABCDE o nl leading edge of the label Ne Leading edge of the label as detected by the sensor ABCDEFG Original 0 offset first line print position ABCDEFG ains Moved with positive offset to print on trailing edge of label Sensor Position PN 9001101 Rev A SATO M10e Sectio
10. 28 dots H x 52 dots H XB 48 dots H x 48 dots W Univers Condensed Bold XL 48 dots W x 48 dots H Sans Serif VECTOR FONT Proportional or Fixed Spacing Font Size 50 x 50 dots to 999 x 999 dots Helvetica 10 Font Variations AGFA RASTER FONTS Font A CG Times 8 pt to 72 pt Font B CG Trimvirate 8 pt to 72 pt DOWNLOADABLE FONTS Bit Mapped TrueType Fonts with Utility Program CHARACTER CONTROL Expansion to 12X in either X or Y coordinates Character Pitch control Line Space control Journal Print facility 0 90 180 and 270 Rotation Page 1 4 PN 9001101 Rev A SATO M10e Section 1 Overview BAR CODE M10e SYMBOLOGIES Linear Bar Codes Bookland UPC EAN Supplemental EAN 8 EAN 13 CODABAR CODE 39 CODE 93 CODE 128 Interleaved 2 of 5 I 2 5 Industrial 2 of 5 Matrix 2 of 5 MSI POSTNET UCC EAN 128 UPC A UPC E Two Dimensional Data Matrix Maxicode PDF417 Micro PDF Truncated PDF QR Code 1 2 1 3 2 5 User Programmable Bar Height 4 to 999 dots User Programmable Rotation 0 90 180 and 270 Rotation OTHER FEATURES Sequential Numbering Sequential numbering of both numerics and bar codes Custom Characters RAM storage for custom designed characters Graphics Dot addressable SATO Hex Binary BMP or PCX formats Forms Overlay Overlay of predesigned for
11. 3 Configuration Stop Bit Selection DSW1 4 Selects the number of stop bits to end each byte transmission DSW1 4 SETTING Off 1 Stop Bit On 2 Stop Bits DSW1 ON OFF 12345678 Baud Rate Selection DSW1 5 DSW1 6 Selects the data rate bps for the RS232 port DSW1 5 DSW1 6 SETTING Off Off 9600 Off On 19200 On Off 38400 On On 57600 DSW1 ON OFF 12345678 Protocol Selection DSW1 7 DSW1 8 Selects the flow control and status reporting protocols See Section 6 Interface Specifications for more information Will select the Status 2 protocol if DSW2 8 is ON DSW1 7 DSW1 8 SETTING Off Off Rdy Bsy Off On Xon Xoff On Off Bi Com 3 On On Bi Com 4 PRINTER SET UP DSW1 ON OFF 12345678 Print Mode Selection DSW2 1 Selects between direct thermal printing on thermally sensitive paper and thermal transfer printing using a ribbon DSW2 1 SETTING Off Therm Xfr On Direct Therm Page 3 2 DSW2 ON OFF PN 9001101 Rev 1 2 3 4 5 6 7 8 SATO M10e Section 3 Configuration Sensor Type Selection DSW2 2 Selects between the use of a label gap or a reflective Eye Mark detector DSW2
12. A lt ESC gt A106363060 lt ESC gt PD 600 1020 0 0 lt ESC gt _F lt ESC gt _N 01 04 lt ESC gt V100 lt ESC gt H200 lt ESC gt L0202 lt ESC gt XMABCD lt ESC gt _N 02 07 lt ESC gt V200 lt ESC gt H200 lt ESC gt L0202 lt ESC gt B103200 11111 lt ESC gt _N 03 02 lt ESC gt V100 lt H gt H400 lt ESC gt L0202 lt ESC gt XM22 lt ESC gt _D 01 AAAA lt ESC gt _D 02 22222 lt ESC gt _D 03 22 lt ESC gt _Q 1 lt ESC gt _D 01 BBBB lt ESC gt _D 02 33333 lt ESC gt _D 03 33 lt ESC gt _Q 2 lt ESC gt _D 01 CCCC lt ESC gt _D 02 44444 lt ESC gt _D 03 44 lt ESC gt _Q 4 lt ESC gt Z The printer will print 1 label defines by the first lt ESC gt _N command 2 labels defined by the second and 4 labels defined by the third AAAA BBBB BBBB 22 33 33 TIERE LER UE EE RB UT cccc cccc CCCC 44 VIE LEUR HUE EUER UE RUE cccc 44 1 selectable range for format setting lt ESC gt _N is limited to characters and linear bar codes Surpa23 2 Specify number of small labels to be printed in the lt ESC gt _Q Small Label Print quantity command 3 Do not specify the register command after the Label Start command lt 5 gt F as the printing shall not operate properly PN 9001101 Rev A SATO M10e Section 7 Label Sheet Commands Label Variable Data COMMAND STRUCTURE lt ESC gt _D aa n n aa Field number 01 99 n nn Variable data
13. a defective cable may be one of the reasons SATO M10e PN 9001101 Rev A Page 5 1 Section 5 Troubleshooting 6 When you send the print job to the printer and it does not respond and there is no error message on the PC a Check your data stream for some of the basics Is your job framed as follows lt ESC gt A DATA lt ESC gt Z b Verify that you ve included all required parameters in the data stream c Verify the following You have not typed a 0 zero for an letter or vice versa You have not missed any lt ESC gt characters where they re needed Make sure all printer command codes are capital letters 7 Ifyou ve checked all of the above and the printer still isn t printing you may want to try a Buffer Hex Dump to determine what if anything the printer is receiving from your computer See Printing Hex Dump Labels in Section 3 Configuration The Parallel port is now listening for incoming data Send your print job The printer will now print only once a Hexadecimal Hex Dump of everything it received from the host computer Each 2 digit hexadecimal character represents a character the printer received It may be tedious but now you can analyze and troubleshoot the data stream 8 While checking the Hex Dump printout if you notice Carriage Return and Line Feed characters throughout The command string should be continuous and no CR or LF characters are allowed between the St
14. accept the setting and advance to the next display FEED ON ERROR This selection specifies whether or not the printer will feed a YES NO label when an error condition is cleared 1 Use the Cursor keys to step the cursor to desired setting If Yes is selected the printer will feed a blank label anytime an error condition is cleared 2 Once the setting is correct pressing the ENTER key will Page 3 22 accept the setting and advance to the next display PN 9001101 Rev A SATO M10e SATO M10e Section 3 Configuration REPRINT W FEED This selection specifies whether or not the printer will print the YES NO last printed label stored in memory when the FEED key is pressed in the Normal Online mode 1 Use the Cursor keys to step the cursor to desired setting If Yes is selected the printer will reprint the last label when the FEED key is pressed when the printer is Online If the printer is Offline pressing the FEED key will feed a blank label 2 Once the setting is correct pressing the ENTER key will accept the setting and advance to the FORWARD BACKFEED This display will only appear Backfeed is enabled DSW3 4 DISTANCE DEFAULT OFF The maximum backfeed distance is 255 mm 1 FORWARD BACKFEED 3 DISTANCE XXXmm Use the Cursor keys to select either the Default or the Manual selection Once the setting is correct pressing the ENTER key will accept the setting and advance to the next display If Manual setting is sel
15. been left in the printer Adjust the Label Width Guides by losening the thumbscrew and moving the guides in or out to match the media width The guides are interlocked so that adjusting one will automatically adjust the other side to maintain a center justified label path Tighten the thumbscrews Note that the Green Media Loaded LED on the back panel is off Thread the media into the back of the printer between the label guides When it is correctly positioned the Green Media Loaded LED will be on Close the Top Cover Place the printer Online by pressing the LINE key The printer will automatically feed the media into the printer until it is correctly positioned for printing PN 9001101 Rev A Label Width Adjustment Thumbscrews Media Loaded LED SATO M10e Section 2 Installation LABEL SENSING The M10e can position labels using either a label gap transmissive or an Eye Mark reflective sensor The sensor used is selected by DSW2 2 The sensor position are fixed and cannot be adjusted In addition the signals from the sensors can be adjusted using the LCD panel to compensate for different liner opacities and or Eye Mark reflectance values Cut Position n Print Position ok 117 13 E 90 43 36 2 46 2 E Platen Roller Auto Load Sensor 4 Feed Roller Label Sensor Auto Load Sensor Eye Mark Sensor Label Gap Sensor Paper End Sensor 25 04
16. in the off position and power the printer off and then back on 00000000 1B411B483031301B 5630313030184C30 5 H010 V0100L0 00000010 3230331857423153 41544 2041404552 203 WB1SATO AMER 00000020 4943411848303130 1B563235301B5742 1CA H010V2505B 00000030 3140202834302052 560D0A1B48303130 1M 8400RV 5 010 00000040 1856343030184C30 3230331857423122 5 V400sL0203 WB1 00000050 4845582044554050 2220434F4D4D414E HEX DUMP COMMAN 00000060 441851311B5A 001 9001101 SATO 10 SECTION 4 CLEANING AND MAINTENANCE INTRODUCTION The following information is presented in this section Adjusting the Print Quality Cleaning the Print Head Platen and Rollers Replacing the Print Head Replacing the Fuse ADJUSTING THE PRINT QUALITY One of the nice features of the SATO printers are their high print quality They are equipped with two different methods of adjusting the quality of the print print darkness and speed When adjusting for optimum print quality a bar code verifier system should be used The human eye is a poor judge of the relative widths of the bars in a symbol a characteristic that is extremely important for good bar code quality PRINT DARKNESS This adjustment allows the user to control within a specified range the amount of power that is used to activate the individual print head heat elements It is important to find a proper print darkness level based on your particular label and ribbon combi
17. labels continuously 5 Adjust the PITCH potentiometer on the front panel until the first print position is at the desired location on the label If the potentiometer does not have enough range then you will have to change the pitch setting using the front panel display 6 Press the FEED key to stop the printer 7 To exit the Test Label mode power the printer off and then back on Adjusting the PITCH potentiometer will affect the stop position of the label BACKFEED OFFSET When a label is printed it must be correctly positioned for dispensing and application The Backfeed adjustment is used to position the label so that it is fully dispensed and ready for application It may then be necessary to reposition the next label before printing The Backfeed repositioning of the label operation is enabled if DS W3 4 is in the Off position If Backfeed is enabled placing DSW3 1 is in the Off position will cause the backfeed operation to be performed immediately before each label is printed If DSW3 1 is in the On position the backfeed operation is performed as soon as the dispensed label has been printed and taken from the printer The amount of backfeed is controlled by the OFFSET potentiometer on the DIP Switch Panel inside the cover When turned all the way counterclockwise the amount of backfeed is 3 75 mm and 3 75 mm when turned all the way counterclockwise Turn the printer on Press the LINE key to place the printer in the Off Line s
18. loading the USB driver are contained in the USB Interface Manual that is shipped with each printer with a USB Optional interface installed Up to 127 devices may be connected to a USB port using powered hubs GENERAL SPECIFICATIONS Connector USB Type B Plug Cable 10 ft 3 m max Host Windows 98 or above with USB Port ELECTRICAL SPECIFICATIONS Power Supply BUS Power through cable Power Consumption 5V 80ma LOCAL AREA NETWORK LAN OPTIONAL INTERFACE A Local Area Network LAN interface is a Plug In Interface Module that can be installed by the user It requires a driver shipped with each printer that has the interface installed The driver that must be loaded on your PC and the PC must be configured to run one of the supported network protocols using a 10 100BaseT LAN connection Details for loading the LAN driver are contained in the LAN Interface Manual that is shipped with each printer with a LAN Optional interface installed GENERAL SPECIFICATIONS Cable 10 100BaseT Category 5 Connector RJ 45 Receptical ELECTRICAL SPECIFICATIONS Power Supply Powered from printer BI DIRECTIONAL COMMUNICATIONS This is a two way communications protocol between the host computer and the printer thus enabling the host to check printer status When Bi Com 4 communications is selected there is no busy signal from the printer The host must request the complete status from the printer including ready busy The host may request status
19. lt ESC gt V100 lt ESC gt H200 lt ESC gt L0101 lt ESC gt XMHEADER LABEL lt ESC gt _ lt ESC gt Q 1 lt ESC gt _F lt ESC gt V100 lt ESC gt H200 lt L gt L0202 lt KM gt XMABCD lt V gt V200 lt H gt H200 lt ESC gt L0202 lt ESC gt B103200 11111 lt 5 gt lt 5 gt 0 6 lt 5 gt lt ESC gt V100 lt ESC gt H200 lt ESC gt L0101 lt ESC gt XMFOOTER LABEL lt ESC gt _ lt ESC gt Q 1 lt ESC gt Z The printer will print the label data following the command HEADER LABEL ABDC ABDC ABDC FOOTER LABEL Jaded 1 If sequential numbering is specified after start of small label specifica tion sequential number on every small label is printable 2 You must specify the print noumber of small label with the small label quantity specification lt ESC gt _Q 3 Do not specify the register command after the small label start specifi cation lt ESC gt _F as the printing shall not operate properly as speci fied PN 9001101 Rev A Page 7 3 Section 7 Label Sheet Commands Label Format COMMAND STRUCTURE COMMAND FUNCTION PRINTER INPUT PRINTER OUTPUT Special Notes Page 7 4 lt ESC gt _N aa bb aa Field number 01 99 bb Row Count 01 99 Example lt ESC gt _N 01 04 Placement Following the lt ESC gt _F start command Default aa 01 bb 01 To specify the layout of a small label lt ESC gt
20. media is stepped to the next print position It is especially critical when printing ladder bar codes bar codes printed with the bars parallel to the print line When printing a ladder bar code it is important to allow the head to cool sufficiently before stepping to the next position If it does not have sufficient time to cool the bar will be smeared on the trailing edge The Print Speed can be set using the LCD panel or with the Print Speed software command The software command will override the any setting entered using the LCD panel The other method of controlling print quality is by controlling the speed at which the label is printed This adjustment is made only on an individual label basis using the Print Speed command 22 code For more details on this command see Printer Programming Reference CLEANING THE PRINT HEAD PLATEN AND ROLLERS Page 4 2 Supplies needed SATO SA070 Cleaning Kit Cleaning the Print Head 1 Turn the printer off 2 Open the Top Cover 3 Open the Print Head Assembly by pulling the Head Latch toward the front of the printer The Print Head Assembly is spring loaded and will automatically open as soon as the Head Latch is disengaged Rotate the Print Head Assembly up and to the rear to give access to the underside of the print head 4 Remove the ribbon M10eTT only 5 Apply SATO Thermal Print Head Cleaner to a cotton swab 6 The Print Head faces down
21. releases 5 Apply SATO Thermal Print Head Cleaner to one of the cotton swabs 6 The sensor is located underneath the label plate 7 Use the cotton swab to clean any foreign matter from the exposed surface of the sensors 8 Reposition the Label Cover Plate and press down at the points marked with the purple arrows until it snaps in Label Cover Plate Auto Load Sensor place SATO M10e PN 9001101 Rev A Page 4 5 Section 4 Cleaning and Maintenance REPLACING THE PRINT HEAD Page 4 6 The print head is a user replaceable item If it becomes damaged for any reason it can be easily removed and replaced Contact your local SATO representative for information on obtaining a new print head Supplies needed Flat Blade Screwdriver Note Some units may require a No 2 Phillips screwdriver 1 Turn the printer off and remove the power cable 2 Open the Top Cover 3 Unlatch the Print Head by pulling forward on the Head Release Lever 4 Remove the ribbon M10eTT only 5 View the Print Head Assembly I D from the front of the printer 4 1 Locate the center mounting screw je Y on the top of the assembly Print Head li Remove this screw and set it aside 6 The Print Head should now be loosened from the top ofthe assembly by grasping either side and carefully pulling it down and forward 7 Disconnect the signal and power cables from the print head connectors and set the Print Head aside 8 Carefully attach th
22. the top line along with the current setting If DSW2 2 is in the ON position the LCD will display EYE on the top line with its current setting If the value entered for the bottom line setting is 0 0V then the printer will automatically calculate the setting when the first label is fed after the printer is powered on or the head is closed There are some instances where the automatically calculated value must be adjusted to ensure reliable label feeding such as when the backing opacity or the reflectance of the EYE mark varies significantly within a roll of labels or between label rolls In these instances the value should be set using the following procedures Page 3 20 PN 9001101 Rev A SATO M10e SATO M10e GAP INPUT X XXV X XV Section 3 Configuration GAP When setting the threshold the voltage shown on the top line of the display must be measured with nothing but the backing in the sensor and then again with a label still attached to the backing The formula to be used for setting the threshold is High Voltage Level Low Voltage Level x 0 5 Start Value 1 Insert a label still attached to the backing into the sensor and close the Label Hold Down Record the voltage shown on the top line of the LCD panel This line should have the message GAP on the top line DIP switch DSW2 2 OFF Make sure the label is all the way under the sensor Strip the label from the backing and insert the ba
23. values will be used by the printer If you set the values manually and then download a job with software settings the software settings will be used There are seven modes of operation To enter the desired mode the KEY SEQUENCE combination listed in the table below must be performed The initial LCD display message is shown for each mode MODE KEY SEQUENCE INITIAL DISPLAY PAGE Normal POWER ONLINE 3 10 QTY 000000 Advanced LINE POWER ADVANCED MODE 3 13 Test Print FEED POWER TEST PRINT MODE 3 25 CONFIGURATION Default Setting LINE FEED POWER DEFAULT SETTING 3 26 YES NO Clear Non Standard DSW2 7 ON LINE ALT PROTOCOL 3 27 Protocol FEED POWER Protocol Code DSW2 7 ON POWER USER DOWNLOAD 3 27 Download LINE Hex Dump DSW2 4 ON POWER ONLINE 3 28 QTY 000000 NORMAL MODE The printer initially powers on in the ONLINE mode The user can access the User Settings using the following procedures V 05 00 03 00 Displays the firmware during the initialization INITIALIZING ONLINE The LCD will display the ONLINE status on the top line and the QTY 000000 bottom line will contain the label quantity QTY status The messsge will be changed to OFFLINE whenever the printer is switched offline by pressing the LINE key As soon a print job is received the quantily line will indicate the number of labels to be printed As soon as the label job begins to print the display will indicate
24. when the data level of the buffer drops below the Buffer Available mark When the printer is taken off line manually it transmits an X Off indicating it cannot accept data When it is placed back on line manually it sends an X On indicating it is again available for receipt of data If an error occurs during printing paper out ribbon out the printer sends an X Off as soon as an error condition is detected When the error is cleared and the printer is placed back on line it transmits an X On indicating it is again ready to accept data Upon power up if no error conditions are present the printer will continually send X On characters at five millisecond intervals until it receives a transmission from the host DATA STREAMS The data streams for X On X Off and Ready Busy flow control are constructed in the same way as they are for Ready Busy flow control lt ESC gt A Job 1 lt ESC gt Z lt ESC gt A Job n lt ESC gt Z SATO M10e PN 9001101 Rev A Page 6 7 Section 6 Troubleshooting Example lt ESC gt A Jobzt1 lt ESC gt Z NOTE All characters are in ASCII UNIVERSAL SERIAL BUS USB INTERFACE The Universal Serial Bus USB interface is a Plug In Interface Module that can be installed by the user It requires a driver shipped with each printer that has the interface installed that must be loaded on your PC and the PC must be configured to support USB peripherals using Windows 98 or above Details for
25. 1 Turn the printer off 2 Open the Top Cover 3 Unlatch the Print Head Assembly and remove any labels remaining in the printer 4 Remove the ribbon M10eTT only The Label Edge Senors are located in the paper path behind the Print Head See Section 2 Installation for their location relative to the Print Head They are automatically positioned when the the Label Width Guides are adjusted 6 Remove the thumbscrew holding the Sensor Housing 7 Apply SATO Thermal Print Head Cleaner to one of the cotton swabs Thumbscrew Sensor Assembly 8 Use the cotton swab to clean any foreign matter from the exposed surface of the sensors 9 Reposition the Sensor on the adjustable paper guide and replace the thumbscrew Sensors Page 4 4 PN 9001101 Rev A SATO M10e Section 4 Cleaning and Maintenance CLEANING THE AUTO LOAD SENSOR In addition there is one more sensor to sense when the media is correctly positioned for auto loading When dust dirt adhesive or other foreign matter interferes with the light path of this sensors the results is erratic paper end error signals This sensors should be cleaned regularly at least every two rolls of labels Supplies Needed SATO SA070 Cleaning Kit 1 Turn the printer off 2 Open the Top Cover 3 Release the Print Head by pulling forward on the Head Release Latch 4 Lift up on both ends of the Label Cover Plate at the points marked with the purple arrows until it
26. 115V 50 60 Hz Use the power cable provided Interface Slot Slot for installation of Plug In Interface Module EXT Connector This is an external signal connector external control of print cycle PCMCIA Card Slot Connector for Optional PCMCIA Memory Card Page 2 4 PN 9001101 Rev A SATO M10e MEDIA LOADING Section 2 Installation SATO M10e Ribbon Loading not applicable for the M10eDT 1 10 11 Open the Top Cover to expose the ribbon mechanism Open the Print Head by pulling forward on the purple Head Latch lever on the right hand side of the ribbon mechanism Lift the Print Head by rotating it upward and to the rear The right hand Ribbon Supply Spindle is spring loaded Press outward on the spring loaded spindle and place the new ribbon on the left hand spindle making sure the notches in the core line up with the tangs on the spindle Place the ribbon on the right hand ribbon Supply Spindle again making sure the notches in the core line up with the tangs on the spindle Release the spring loaded spindle Route the ribbon around the Print Head and up to the take up core as shown in the ribbon loading diagram in the Top Cover Place an empty ribbon core on the Ribbon Take Up Spindle The right hand spindle is spring loaded Press outward to provide clearance to install the core The ribbon leader is attached to the ribbon by an adhesive strip Carefully pull the leader free and pull about 18 inches of l
27. 2 SETTING DSW2 Off Gap ON On Eye Mark OFF 123 45 6 7 8 Head Check Selection DSW2 3 When selected the printer will check for head elements that are electrically malfunctioning DSW2 3 SETTING DSW2 Off Disabled ON On Enabled OFF 123 45 6 7 8 Hex Dump Selection DSW2 4 Selects Hex Dump mode see page 3 21 DSW2 4 SETTING DSW2 Off Disabled ON On Enabled OFF 123 45 6 7 8 Receive Buffer Selection DSW2 5 Selects the operating mode of the receive buffer See Section 6 Interface Specifications for more information DSW2 5 SETTING DSW2 Off Single Job ON On Multi Job OFF 1234567 8 If a 10 100BaseT LAN card is installed DS2 5 has the following definitions DSW2 5 SETTING Off ENQ Response On Periodic Response SATO M10e PN 9001101 Rev A Page 3 3 Section 3 Configuration Firmware Download DSW2 6 Places the printer in the Firmware Download mode for downloading new firmware into flash ROM DSW2 6 SETTING DSW2 Off Disabled ON On Enabled OFF 123 4 5 6 7 8 Protocol Code Selection DSW2 7 Selects the command codes used for protocol control Ref
28. 9001011 Rev A SATO M10e
29. A MEMORY CARDS DESCRIPTION The Memory Card Option provides the connectors and interface board for one PCMCIA memory cards slots The printer memory can be expanded up to 16MB Type SRAM or Flash ROM Applicable Specifications PCMCIA Version 2 1 JEIDA Version 4 1 Size Up to 4 MB SRAM or 16MB Flash ROM Connector Pins 68 Battery Two years for SRAM type approximately Write Protect Yes Low Battery Detect Yes SRAM only INSTALLATION Instructions for installing the Memory Card Option are included with the installation kit SATO M10e PN 9001011 Rev A Page 8 1 Section 8 Optional Accessories PLUG IN INTERFACE MODULES ERROR HANDLING Memory Card error conditions are indicated to the operator using a combination of the ERROR LED on the front panel and the audible indicator 3 Invalid store recall ERROR DESCRIPTION INDICATION REMEDY Low Battery Low battery ERROR LED Blinking Depress LINE key to print condition is detected Audible Beep 1 long Card Status when printer is powered Display Card Low on Battery Replace Memory Card battery Note that all data will be lost when the battery is removed Card R W Error ERRORLED On 1 Insert card into selected 1 No card is inserted Audible Beep 1 long slot 2 Card is write protected Display Card R W Error 2 Remove write protect tab 2 Data not in print area 3 Data overflows card memory Printer will ignore invalid commands
30. ACE The parallel interface for the Series e printers is a Plug In Interface Module that can be installed by the user It conforms to the IEEE1284 specification It will automatically detect the IEEE1284 signals and operate in the high speed mode If it does not detect the IEEE1284 signals it will operate in the standard Centronics mode which is significantly slower For this reason an interface cable and host interface conforming to the IEEE1284 specification must be present to fully utilize the speed capabilities This interface also operates bi directionally and can report the status of the printer back to the host SATO M10e PN 9001101 Rev A Page 6 3 Section 6 Troubleshooting ELECTRICAL SPECIFICATIONS Printer Connector AMP 57 40360 DDK or equivalent Cable Connector AMP 57 30360 DDK or equivalent Cable IEEE1284 Parallel 10 ft 3 m or less Signal Level High 2 4V to 5 0V Low OV to 0 4V DATA STREAMS lt gt Job 1 lt ESC gt Z lt ESC gt A Job n lt ESC gt Z IEEE1284 Parallel Interface Pin Assignments PIN SIGNAL DIRECTION PIN SIGNAL DIRECTION To Printer STROBE Reference Return s ws 27 DATAS Reference eres Reference _ eres 9 PEReum Reteronce s WT Femmes muros Tema 2 Fr we pen 33 16 Logic Gnd
31. Copy All mode Confirm your selection by stepping the cursor to the Yes selection If you select No the display will return to the previous selection Press the ENTER key to accept the selection If Yes was selected the copy process will start Once the copy process is completed press the ENTER key to step the display If an error is encountered in the copy process one of the following messages will be displayed on the second line R W Error Indicates a Read Write error occured No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available This selection allows the user to copy printer firmware from the YIN PCMCIA Memory Card to the printer 1 Use the Cursor keys to step the cursor to desired setting If Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the mode display Confirm your selection by stepping the cursor to the Yes selection If you select No the display will return to the previous selection PN 9001101 Rev A SATO M10e Section 3 Configuration CARD gt MEMORY 3 Press the ENTER key to accept the selection If Yes was COPY COPYING selected the copy process will start CARD gt MEMORYCOPY 4 Once the copy process is completed press the ENTER key COMPLETED to step the display CARD COPY FORMAT 5 If an error is encountered in the copy process one of the XXXXXXX ERROR following messages wil
32. D message will be displayed on the LCD panel The printer should be powered off while this message is being displayed or after the beep is heard This saves the default settings in the non volatile memory where they will be automatically loaded the next time the printer is powered on DEFAULT COMPLETED SATO M10e PN 9001101 Rev A Page 3 7 Section 3 Configuration POTENTIOMETER ADJUSTMENTS Page 3 8 PITCH After the pitch has been set with the LCD Control Panel it is sometimes desirable to make minor adjustments This can be done using the PITCH potentiometer on the top panel This potentiometer is set at the factory so that it has a range of 3 75 mm The midpoint setting should have no effect on the pitch Turning the potentiometer all the way clockwise should move the print position 3 75 mm up towards the top edge of the label Turning it all the way counterclockwise should move the print position down 3 75 mm 1 While depressing the FEED key on the front panel power the printer on 2 When you hear one beep from the printer release the FEED key and the printer will display on the LCD panel a message asking what type of Test Label you want to print 3 Use the Cursor keys to step to the Configuration selection and press the ENTER key to accept the selection 4 Use the Cursor keys to select the Test Label Size After the size is selected press the ENTER key to accept the selection and the printer will begin to print test
33. DT is a direct thermal only version and must use thermally sensitive paper to print The M10eTT is a thermal transfer model and has provisions for using a thermal transfer ribbon It can also print in a direct thermal mode if the ribbon is not used This manual will help you understand the basic operations of the printer such as setup installa tion configuration cleaning and maintenance The M10e uses the standard SATO Printing Language command codes The only differences between it and other SATO printers are the allowable values representing the print positions on the label These values are specified in dots and vary depending upon the resolution of the printer and the amount of memory available for imaging the label The allowable ranges for the M10e are specified in the SATO e Printer Programming Reference This commonality makes it easy to convert labels from one SATO printer without having to create an entirely different com mand stream There are some caveats that must be observed though to compensate for the differ ent resolution print heads The effects of the different print resolutions are best illustrated by taking a label designed for a 305 dpi printer and sending the command stream to a 609 dpi printer The label printed will be an exact one half scale including the fonts bar code dimensions and line length widths The only exceptions are the Postnet bar code and OCR A and OCR B fonts that have only one legal size and the pri
34. Day hours minutes The date format is fixed and cannot be changed To enable the Calendar feature press the Cursor keys until the cursor is over the YES If the Calendar feature is to be disabled press the Cursor Keys key until the cursor is over the NO selection When the desired setting is selected press the ENTER key PN 9001101 Rev A SATO M10e Section 3 Configuration CALENDAR 1 Year The first display shown will have the cursor over the 00 00 00 00 00 two digit year selection You can scroll through the dates by pressing the LINE FEED keys The year number will increase by one each time the LINE key is pressed until it reaches its maximum legal value i e 99 for the year digits Pressing the FEED key will decrease the year number 2 Month After you have set the correct year pressing the ENTER key will advance the cursor to the two digit Month position You can scroll through the numbers corresponding to the month by pressing the LINE key The month number will increase by one each time the LINE key is pressed until it reaches a value of 12 Pressing the FEED key will decrease the month number 3 Day After you have set the correct month pressing the ENTER key will advance the cursor to the two digit Day position You can scroll through the numbers corresponding to the month date by pressing the LINE and FEED keys The date number will increase by one each time the LINE key is pressed until it reaches a v
35. Default Height of label in dots 480 3600 Label width in dots 480 1600 Gap between labels in dots 00 99 Number of label rows printed before cut lt ESC gt PD 600 1020 0 2 Following the lt ESC gt A1 Media Size command aaaa 480 bbbb 480 cc 0 dd 1 To specify the size of multiple up labels lt ESC gt A lt ESC gt A106363060 lt ESC gt PD 600 1020 0 2 lt ESC gt V100 lt ESC gt H100 lt ESC gt P2 lt ESC gt L0202 lt ESC gt XMABCD lt Q gt 2 lt ESC gt Z The example specifies a label size of 600 dots printed on 1020 dot wide media with not gap betweeh label columns and cut every two rows Cut position when d 2 1 An error will occur when the Label Size specified differs from the A1 Media Size command the format specification lt ESC gt _N command and the lt ESC gt _D Variable Data command will be ignored 2 The number of multiple up labels in a row is automatically calcu lated from the width specified in the lt ESC gt A1 command and the bbbb label size specified PN 9001101 Rev A SATO M10e Section 7 Label Sheet Commands Label Start COMMAND STRUCTURE COMMAND FUNCTION PRINTER INPUT PRINTER OUTPUT Special Notes SATO M10e lt ESC gt _F Example lt ESC gt _F Placement Following the lt ESC gt A1 Media Size command Default None To indicate the start of a small label print specification lt ESC gt A lt ESC gt A106363060 lt ESC gt PD 600 1020 0 0 lt ESC gt _F
36. Green LED Error Red LED LCD Panel 2 Line x 16 Character Auto Load Rear Panel Green LED Power On Off Switch Front Casework On Off Line Key Front Panel Feed Switch Key Front Panel Cursor Control Keys Front Panel Enter Key Front Panel POTENTIOMETER ADJUSTMENTS Print Darkness Top Panel Offset Top Panel Pitch Top Panel Display Top Panel INTERFACE CONNECTIONS Parallel IEEE1284 Standard Serial RS232C 9600 to 57600 bps Standard RS422 485 9600 to 57600 bps Optional Ready Busy or X On X Off Flow Control Bi directional Status Universal Serial Bus USB Ver 1 1 Standard Ethernet 10 100BaseT PROCESSING CPU 32 Bit RISC Flash ROM 4 MB SDRAM 16 MB Receive Buffer 2 95 MB Memory Expansion See Options and Accessories 1 Only one interface module can be installed in a printer at a time SATO M10e PN 9001101 Rev A Page 1 3 Section 1 Overview SPECIFICATION M10e MATRIX FONTS U Font 5 dots W x 9 dots H S Font 8 dots W x 15 dots H M Font 13 dots W x 20 dots H XU Font 5 dots H x 9 dots H Helvetica XS Font 17 dots H x 17 dots W Univers Condensed Bold XM Font 24 dots H x 24 dots W Univers Condensed Bold OA Font 22 dots W x 33 dots H OCR A OB Font 30 Dots W x 36 dots H OCR B AUTO SMOOTHING FONTS WB 18 dots W x 30 dots H WL
37. M10e printers require the new Hi Speed Serial Interface PN WCL40451 to take advantage of the faster data transmission speeds The older Serial Interface Modules will work but at a reduced capability PN 9001101 Rev SATO M10e Section 5 Troubleshooting Check for obvious errors in the data stream Is the data properly framed with the lt ESC gt A and lt ESC gt Z commands See the e Programming Reference if necessary If after sending your job to the printer it only beeps and displays an error message on the LCD display you may have a configuration problem There may be some inconsistencies with the Baud Rate Parity Data Bits or Stop Bits in relation to your host computer If you are confused as to what the printer s current RS232 settings are print a Configuration Test label see Section 3 Configuration It will list all of the current printer configuration settings If you still are unable to get printer output try the Hex Dump as described in Step 5 under the Parallel Interface troubleshooting In this case the printer monitors the RS232C interface for incoming data From the Hex Dump if you are seeing extra OAy CR and LF characters and are using BASIC refer to e Printer Programming Reference It provides hints for writing a SATO program in BASIC USING THE UNIVERSAL SERIAL BUS USB INTERFACE If nothing prints when doing a test print you will need to verify that the device drivers have
38. NAVAS M10e Thermal Transfer Printer OPERATOR MANUAL SATO America Inc 10350A Nations Ford Road Charlotte NC 28273 Main Phone 704 644 1650 Tech Support Hotline 704 644 1660 Fax 707 644 1661 E Mail satosales satoamerica com www satoamerica com O Copyright 2003 SATO America Inc All rights reserved No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO America Inc The materials in this document is provided for general information and is subject to change without notice SATO America Inc assumes no responsibilities for any errors that may appear Preliminary 11 12 02 TABLE OF CONTENTS Section 1 Printer Overview Introduction A eoa e ee eee eee tae EG ee A 1 1 Specifications Section 2 Installation IOC UC HOT 2 1 Instalfatton cesso DM 2 1 Dens bu 2 2 P 2 3 Media EO AGUS out ppt 2 5 babel Sensing sioe erase ur toos veiut ee be lassen Atay dme e des 2 7 Operation Panel tento t rp t d esas 2 8 Pati en A tate iu 2 9 Section 3 CONFIGURATION Printer Dip Switch Configuration 3 1 Default Seti sera ipsae uve iati aste i a iaa ve o Eig 3 7 Switch Selections caeci ee e INS EE EE e RES 3 7 Potentiometer Adjustm
39. Page 5 3 Section 5 Troubleshooting Page 5 4 There is a problem with the network connection or cabling There is a queue setup problem a print server setup problem or other protocol related problem Checking the Interface between the Print Server and the Printer First make sure that the cable between the print server and the printer is securely plugged in at both sides Then 1 Wait about two minutes after the printer is powered on and then run a printer self test see Secton 3 Configuration for information on how to run the self test If the self test does not print then there is possibly a hardware problem Double check the connections In some rare instances disabling NBUF with the command SET PORT P1 NBUF DIS ABLED will solve port compatibility issues Checking the Network Connection and Cabling If the self test page prints but you cannot print documents first check the network connection and cabling 1 If you are connecting to a 10baseT network verify that the OK LED is If the appropriate LEDs are not on there is probably a bad 10BaseT or 100BaseTX cable or the hub port is bad If possible try a different cable and hub port or try connecting a different device such as a PC to the cable If you are using a repeater or hub make sure that SQE heartbeat is turned off at the hub this 1s the default setting for most hubs Also if you have a hub or multiport repeater verify that the hub or rep
40. S NO a slash This setting can also be controlled via software commands When YES is selected the printer internal fonts will have a slash through the center of the zero character 1 Use the Cursor keys to step the cusor to either the YES NO selection 2 Once the correct setting is selected pressing the ENTER key will accept the setting and advance the display to the Auto Online display AUTO ONLINE This setting determines the mode in which the printer powers up YES NO If the YES selection is made the printer powers up in the ON LINE mode and is ready to print If NO is selected the printer powers up in the OFF LINE mode and must be manually placed in the ON LINE mode by pressing the LINE key before it is ready to print 1 Use the Cursor keys to step the cursor to either the YES or NO selection 2 Once the correct setting is selected pressing the ENTER key will accept the setting and advance the display to the Print Offset display SATO M10e PN 9001101 Rev A Page 3 13 Section 3 Configuration Page 3 14 PRINT OFFSET V 0000 H 0000 SET CALENDAR YES NO Vertical Offset is the distance down from the leading edge the edge of the label that comes out of the printer first to the first vertical print position A positive setting moves the label edge out of the printer while making it negative moves it bsack into the printer Horizontal Offset is distance that the label image is shifted either to the right or left
41. SELECT LANGUAGE ENGLISH IGNORE CAN DLE YES NO PRIORITY SETTING COMMAND LCD LABEL RE DETECT ENABLE DISABLE IEEE1284 ACK SIGNAL 00 5 SERVICE MODE This selection allows the user to select the character set used by the printer The selections are English French German Spanish Italian and Portuguese 1 Press the Cursor keys to advance to the desired languarge setting 2 When the setting is correct press the ENTER key to accept the setting and step to the next display If the printer is placed in the Multi Item Buffer Mode DSW2 5 OFF the user can chose to ignore CAN 18H and DLE 10H commands used in bi directional communications see Section 6 Interface Specifications If the Single Item Buffer Mode is chosen DSW2 5 ON this display will be skipped This selection allows the user to assign a priority for Print Darkenss Print Speed and Print Offset setting methods If LCD is selected the setting established via the LCD display menu system will be used for an incoming label job regardless of any different command settings If Command is selected any commands in the label job will take precedence and be used for printing the job 1 Use the Cursor keys to step to the desired priority Once the desired setting is selected press the ENTER key to accept the setting and step to the next display This selection allows the user to disable the feeding of a blank label upon power up If Enable is select
42. Start signal on the EXT connector You enter the Test Print Mode by pressing the FEED key while powering the printer n V 05 00 03 00 Displays the firmware during the initialization INITIALIZING SATO M10e PN 9001101 Rev A Page 3 25 Section 3 Configuration TEST PRINT MODE This option allows you to print a test label It is recommended CONFIGURATION that you print a test label after you have changed any of the settings in the Advanced Mode The test label allows you to verify that you indeed did make the desired changes To enter the Test Print Mode power the printer on while pressing the FEED key The printer will beep Release the FEED key and the printer will display the following message on the LCD panel Page 3 26 1 Use the Cursor keys to step the cursor to type of test label you wish to print The choices are CONFIGURATION BARCODE HEADCHECK MEMORY FACTORY TEST PRINT SIZE Note This screen will not be displayed for the Memory 10 CM 1 PRESS FEED KEY TO STOP PRINTING 2 3 4 5 DEFAULT SETTING MODE Test Label Once you have selected the type of test label to be printed use the ENTER key to accept the selection and the display advances to the Test Print Size display This display allows you to select the label width Use the LINE key to select the lable width Each time the LINE key is pressed the label size advances 1 cm until it reaches a maximum width of 26 cm at which poin
43. alue of 31 Pressing the FEED key will decrease the day number 4 Hour After you have set the correct date pressing the ENTER key will advance the cursor to the two digit Hour position You can scroll through the numbers corresponding to the hour using a 24 hour clock by pressing the LINE and FEED keys The hour number will increase by one each time the LINE key is pressed until it reaches a value of 24 Pressing the FEED key will decrease the hour number 5 Minute After you have set the correct hour pressing the ENTER key will advance the cursor to the two digit Minute position You can scroll through the numbers corresponding to the hour by pressing the LINE and FEED keys The minute number will increase by one each time the LINE key is pressed until it reaches a value of 60 Pressing the FEED key will decrease the minute number 6 After you have set the minutes pressing the ENTER key will accept the setting and advance to the Ignore CR LF selection IGNORE CR LF This selection tells the printer to strip out all carriage return line YES NO feed pairs CR LF from the data stream including graphics and 2D bar codes It is used primrily to maintain compatibility with earlier models of SATO printers 1 Use the Cursor keys to step the underline cusor to either the YES or NO selection 2 Once the correct setting is underlined pressing the ENTER key will accept the setting and advance the display to the Ch
44. aracter Pitch display SATO M10e PN 9001101 Rev A Page 3 15 Section 3 Configuration CHARACTER PITCH This selection allows you to set the default character pitch to PROP FIXED either fixed character spacing or proportional character spacing 1 Use the Cursor keys to step the cursor to the desired setting 2 Once the correct setting is selected pressing the ENTER key will accept the setting and the display will return to the Advanced Mode display ADVANCED MODE To exit the Advanced mode power the printer off and then back on CARD MODE The Card Mode allows the operator to manage the Expanded Memory PCMCIA Card or pe s e a zl e un 5 05 00 03 00 Displays the firmware during the initialization INITIALIZING ADVANCED MODE The Card Mode is entered from the Advanced Mode display by pressing the Right Cursor key gt gt once CARD MODE The Card Mode display indicates that the printer is in the Card Mode To advance to the first selection press the ENTER key MEM SELECT CC1 This selection determines which type of optional expanded CARD MEMORY memory will be addressed as CC1 in the command streams The CARD selection specifies the optional PCMCIA card as CC1 and the optional Expanded Flash ROM as CC2 The Memory selection specifies the optional Expanded Flash ROM as CC1 and the optional PCMCIA card as CC2 Step the cursor to the desired selection using th
45. art Command lt ESC gt A and the Stop Command lt ESC gt Z If you are using BASIC it may be adding these characters automatically as line wraps Adding a width statement to your program can help to suppress these extra 22 0 characters by expanding line length up to 255 characters See the Printer Programming Reference for details on writing a program in BASIC If you re not programming in BASIC check to see if you have an equivalent statement in the language you re using to suppress extra carriage returns and line feeds from your data being sent out to the printer We want the data stream to be one complete line going to the printer USING THE RS232C SERIAL INTERFACE Page 5 2 1 Is RS232C Serial cable connected securely to your serial port on the PC DB 25S or DB 9S Male and to the RS232C connector on the printer WARNING Never connect or disconnect interface cables or use a switch box with power applied to either the printer or the host This may cause damage to the interface circuitry and is not covered by warranty 2 Is cable defective At the very least you should be using a Null Modem Cable which crosses pins in a specific manner This should enable your printer to print But we recommend that you eventually use a cable built to specifications as described in Section 6 Interface Specifications Is the RS232 Interface Module installed in the printer The
46. be selected 1 2 3 45 6 7 8 Repeat Print via External Signal DSW3 8 Allows the applicator to reprint the current label in the print buffer 1 23 45 6 7 8 SATO M10e Section 3 Configuration DEFAULT SETTINGS SWITCH SELECTIONS All switches are placed in the Off default position for shipping This will result in the following operating configuration Communications 8 data bits no parity 1 Stop bit 9600 Baud Protocol Ready Busy Sensor Gap Sensor Receive Buffer Multi Job Mode Batch continuous Label Sensor Sensor Used Backfeed Enabled External Signals Enabled SOFTWARE DEFAULT SETTINGS The printer stores the software settings upon receipt and uses them until they are again changed by receipt of a command containing a new setting These settings are stored in non volatile memory and are not affected by powering the printer off The printer may be reset to use the default software settings by depressing the LINE and FEED keys simultaneously while powering the printer on This will result in the following default configuration M10e Print Darkness 3 Print Speed 4 in per sec Print Reference Vertical 0000 Horizontal 0000 Zero Slash Auto On Line Enabled Feed on Error Enabled Feed Reprint Enabled Priority Command Once the default operation is completed a DEFAULT COMPLETE
47. been successfully installed by doing the following 1 2 3 4 Click on Start then Settings and then Control Panel Within the new Window you should have an Icon listed as System Double Click on this Click on the Device Manager tab Make sure that the View Device by type is checked Scroll down until you get to SATO USB device Verify that it does not have any errors next to it If it shows an error remove the device and then reinstall it Reboot the PC and the Printer Consult the WindowsTroubleshooting guide or contact technical support for further assistance USING THE LAN ETHERNET INTERFACE Printer Does Not Come Up Ready If you cannot print to the print server after you install it check the following 1 Make sure that the printer is powered on that all cables are securely plugged in and that the printer is on line If possible connect a terminal to the serial port If you see the boot prompt the print server firmware has not been loaded properly If reloading does not fix the problem try setting switch 1 to ON factory defaults and powering the print server off and then on again if the problem persists the product may be defective Installation Problems Printer Comes up Ready but You Cannot Print SATO M10e If the printer starts up OK but you cannot print the problem could one of the following There is a problem with the interface between the print server and the printer PN 9001101 Rev A
48. cking strip under the sensor and close the Label Lid Record the voltage shown on the top line of the LCD panel The voltage ranges measured should be within the following ranges Backing with label 2 0V to 3 5V Backing without label Less than 1 0V If the measured values are outside this range you may have trouble in finding a value that will work properly under all conditions If this is the case a higher quality label may be needed to get adequate performance 3 Calculate the starting point voltage using the formula 4 Usethe LINE and FEED keys to step the counter to the desired setting The reading will advance to a setting of 4 9 the maximum voltage If a value of 0 0 is set the printer will automatically set the level each time the printer is powered on with labels loaded and the head is closed Once the setting is correct pressing the ENTER key will accept the setting and advance the next display PN 9001101 Rev A Page 3 21 Section 3 Configuration EYE X XXV EYE When setting the eye threshold the voltage must be INPUT X XV measured with nothing but the label under the sensor and then again withthe printed eye mark under the sensor The formula for this is High Voltage Level Low Voltage Level x 0 5 Start Value 1 Insert a label into the sensor and close the Label Hold Down Make sure the printed eye mark is not under the sensor Record the voltage shown on the top lin
49. dhesive is present Reposition the Label Cover Plate and press down at the points marked with the purple arrows until it snaps in place Label Cover Plate Label Rollers Platen CLEANING THE LABEL EDGE AND PAPER END SENSORS There are two sensors that are used to control the positioning of the label One is a transmissive see thru sensor that detects the edge of the label by looking through the backing paper which is translucent and detecting the presence of the opaque label Another is a reflective sensor that detects the light reflected from the bottom of the label liner When a SATO M10e PN 9001101 Rev A Page 4 3 Section 4 Cleaning and Maintenance printed black Eye Mark passes through the beam the light is no longer reflected back to the sensor detector indicating to the printer that it should use this position as the start of a new label When dust dirt adhesive or other foreign matter interferes with the light path of either of these sensors the results is erratic label positioning and feeding These sensors should be cleaned regularly at least every two rolls of labels In addition a Paper End sensor is used to detect when the media supply has been depleted It is very important that this sensor be kept operating properly since the Print Head depends upon the presence of the media as a heat sink Printing without media under the head can result in damage to the Print Head Supplies Needed SATO SA070 Cleaning Kit
50. e requirements of different host systems However if the printer is to be used with a system that does not use the custom protocol codes they can be cleared and the default protocol codes reactivated The default values are STX 7BH ETX 7DH ESC 5EH ENQ 40H NULL 7EH CAN 21H and OFFLINE 5DH V 05 00 03 00 Displays the firmware during the initialization INITIALIZING ALT PROTOCOL To Clear Non Standard protocol codes DSW2 7 is placed in the DEFAULT COMPLETE On position and the printer powered on while simultaneously pressing the LINE and FEED keys The printer will emit one long beep at which time the LINE and FEED keys should be released When the keys are released the printer will replace the Alternate protocol codes with the default values After the default setting is complete the printer will emit two short beeps indicating the process is complete To exit the mode power the printer off and then back on DOWNLOAD USER DEFINED PROTOCOL CODES The user can define a set of custom protocol codes and download them to the printer using the lt ESC gt LD command V 05 00 03 00 Displays the firmware during the initialization INITIALIZING USER DOWNLOAD To enter the User Download mode DSW2 7 is placed in the on PRESS THE LINE KEY position and the printer is powered on while simultaneously pressing the LINE key The printer will emit one long beep after which the LINE key is released 1 Set DSW2 7 Off to re
51. e Cursor keys N Once the cursor is positioned over the desired selection press the ENTER key to accept the selection and advance the display CARD gt MEMORYCOPY This selection allows you to copy TrueType fonts from the TRUETYPEFONT Y N PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional Flash ROM 1 Use the Cursor Keys to step cursor to desired setting If Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the Card to Memory SATO Font Copy mode COPY START 2 Confirm your selection by stepping the cursor to the Yes YES NO selection If you select No the display will return to the previous selection TRUETYPEFONTCOPY 3 Press the ENTER key to accept the selection If Yes was COPYING selected the copy process will start Page 3 16 PN 9001101 Rev A SATO M10e SATO M10e TRUETYPE FONTCOPY COMPLETED CARD COPY FORMAT 5 XXXXXXX ERROR CARD gt MEMORYCOPY SATOFONT Y N 1 COPY START 2 YES NO SATO FONT COPY 3 COPYING SATO FONT COPY 4 COMPLETED 4 Section 3 Configuration Once the copy process is completed press the ENTER key to step the display If an error is encountered in the copy process one of the following messages will be displayed on the second line R W Error Indicates a Read Write error occured No Card Error Indicates no card was recognized Mem Full Error Indicat
52. e leftside of the printer under a flip up cover Raise the Top Cover for access to these switches In addition a third DIP switch is located on the RS232C Serial Adapter card and is used to set the RS232C transmit receive parameters These switches can be used to set Thermal transfer or direct thermal mode Label sensor enable disable Head check mode Hex dump mode Single Job or Multi Job Receive buffer Operation mode Each switch is an eight section toggle switch The ON position is always to the left To set the switches first power the unit Off then position the DIP switches Finally after placing the switches in the desired positions power the printer back on The switch settings are read by the printer electronics during the power up sequence They will not become effective until the power is cycled RS232 TRANSMIT RECEIVE SETTING Data Bit Selection DSW1 1 This switch sets the printer to receive either 7 or 8 bit data bits for each byte transmitted DSW1 1 SETTING DSW1 Off 8 Data Bits ON On 7 Data Bits OFF 123 45 6 7 8 Parity Selection DSW1 2 DSW1 3 These switches select the type of parity used for error detection DSW1 1 DSW1 3 SETTING DSW1 Off Off No Parity ON Off On Even OFF On Off Odd 1234 5 6 7 8 On On Not Used PN 9001101 Rev A Page 3 1 Section
53. e new print head to the connectors using caution to make sure the connector keys are correctly positioned NOTE Be careful not to scratch the Alignment Dowels printing surface of the print Connectors and Holes each side head while installing it Scratching the surface will cause permanent and irreparable damage and is not covered by the warranty 9 Reposition the Print Head in the printer taking care to line ups the alignment dowels on each end of the Print Head with the corresponding holes in the Print Head Mounting Bracket 10 Locate the mounting screw in the top plate assembly and align it with the tapped hole in the new print head 11 Re secure the print head by tightening the screw PN 9001101 Rev SATO M10e SECTION 5 TROUBLESHOOTING This section has been devised to help you if you are unable to produce output on the M10e printers Use this section to make sure the basics have been checked before deciding you are unable to proceed any further The section is divided into five parts Initial Checklist IEEE1284 Parallel Interface RS232C Serial Interface Universal Serial Bus Interface LAN Ethernet Interface INITIAL CHECKLIST 1 Is the printer powered up and ON LINE 2 Isthe ERROR light on the front panel off Is this light is on it may mean the Print Head Assembly or the Label Hold Down is not closed and latched in position 3 Arethe LABEL and RIBBON lights on the front panel off If these
54. e of the LCD panel This line should have the message EYE on the top line DIP switch DSW2 2 ON Now pull the label forward until the eye mark is positioned under the sensor the voltage reading should be at its highest point Record the voltage shown on the top line of the LCD panel The voltage ranges measured should be within the following ranges Eye Mark 2 5V to 3 5V Label Only Less than 1 0V If the measured values are outside this range you may have trouble in finding a value that will work properly under all conditions If this is the case a higher quality label may be needed to get adequate performance 3 Calculate the starting point voltage using the formula 4 Use the LINE and FEED keys to step the counter to the desired setting The reading will advance to a setting of 4 9 the maximum voltage If a value of 0 0 is set the printer will automatically set the level each time the printer is powered on with labels loaded or the head is closed Once the setting is correct pressing the ENTER key will accept the setting and advance to the next display AUTO ONLINE FEED This selection specifies whether or not the printer will feed a YES NO label when it is placed in the Online mode 1 Use the Cursor keys to step the cursor to desired setting If Yes is selected the printer will feed a blank label anytime it enters the Online mode 2 Once the setting is correct pressing the ENTER key will
55. eader from the new ribbon The ribbon should come off the top of the roll ink side dull side down Route the ribbon as shown in the Ribbon Routing Diagram on the inside of the Top Cover Attach the leader to the take up core by pressing the adhesive strip on the leader firmly onto the core if the adhesive strip does not adhere use a small piece of tape Manually wind approximately three turns of ribbon on the core Inspect the ribbon to make sure it is not folded over or excessively wrinkled as it passes over the print head Ribbon Supply Center Justified Ribbon Ribbon Take Up Core PN 9001101 Rev A Page 2 5 Section 2 Installation 12 Close the Print Head by rotating it forward and down Press firmly on each end of the ribbon mechansim at the points labeled PUSH until the Print Head latches firmly in place Loading the Label Stock The M10e has an automatic media loading feature making it extremely easy to load 1 10 Page 2 6 Select the proper media sensing method using the DIP switches on the Configuration Panel The printer comes from the factory set up for label gap detection DS2 2 and DS3 3 both in the Off position If Eye Mark labels are to be used DS2 2 should be placed in the On position Apply power to the printer Release the Print Head by pulling forward on the Head Latch Lever Check to make sure that nothing is in the media path Remove any media that may have
56. eater port is good by trying the print server on a different port If you have a bridge or router located between the print server and the host computer make sure that the device is set up to allow the print server to send and receive data from the host For example a bridge can be set up to only allow certain types of Ethernet addresses to pass through a process known as filtering therefore such a bridge must be configured to allow print server addresses Likewise a router can be set up to pass only certain protocols so be sure that the desired protocol can be passed through to the print server In the case of routers also make sure that the protocol is routable LAT NetBEUI and DLC LLC are not routable Make sure that you are not trying to perform an illegal operation such as attempting to print a label larger than the printer can handle Check the individual protocol troubleshooting sections in provided with the Ethernet Interface Module for additional causes of intermittent printer problems Intermittent Problems If the print server and the printer start up OK but you intermittently have problems printing check the following l Excessive NetWare polling can be a big cause of intermittent problems Make sure that you have only enabled the NetWare file servers that you need for printing do a SHOW NETWARE command from the print server console to see the enabled file servers If you have V3 21 or earlier firmware make sure
57. ected use the Cursor keys to advance the distance to the desired setting Each time the LINE key is pressed the Distance will advance 1 mm The maximum distance is 255 mm 4 Once the desired distance is set press the ENTER key to accept the setting and step to the next display EXT PIN 9 SELECT This selection allows the user to select the conditions that cause MODE1 MODE2 the signal on Pin 9 of the EXT connector to be true If Mode is selected pin 9 will be true when the printer is ready to print i e it is Online and has a print job loaded a quantity of labels to be printed on the display If Mode 2 is selected pin 9 will be true if the printer is Online 1 Use the Cursor keys y to step the cursor to the desired setting 2 Once the desired setting is selected press the ENTER key to accept the setting and step to the next display EURO CODE This selection allows the user to specify the dexadecimal code D5 for the character which is replaced with the Euro Character The default is D5H 1 The cursor should be positioned over the first digit selection Use the Cursor keys to step to the desired setting Press the ENTER key to advance the cursor to the second digit of the desired hexadecimal code Press the LINE key to step to the desired setting When the setting is correct press the ENTER key to accept the setting and step to the next display PN 9001101 Rev A Page 3 23 Section 3 Configuration Page 3 24
58. ed the printer will automatically feed a label until it detects a label enge This will correctly position the next printed label under the print head If Disable is selected the printer will not try to detect the next label and the operator is responsible for ensuring that the label is correctly positioned before printing 1 Use the Cursor keys to step to the desired setting Once the desired setting is selected press the ENTER key to accept the setting and step to the next display If the printer is placed in the Single Item Buffer Mode DSW2 5 ON this selection allows the user to set the width of the IEEE1284 ACK pulse In the Multi Item Buffer Mode this display will be skipped The range is 0 5 usec to 10 usec 1 Use the Cursor keys to step the display to the desired setting The setting will advance in increments of 0 1 usec each time the LINE key is pressed until the setting reaches 10 0 usec when it will wrap around to the 0 5 usec setting Once the desired setting is selected press the ENTER key to accept the setting and step to the next display The Service mode is exited by powering the printer off and then back on PN 9001101 Rev A SATO M10e Section 3 Configuration COUNTERS MODE The Counters Mode is provided to allow the user to access the internal printer cousters ADVANCED MODE The Counter Mode is accessed from the Advanced Mode Press the Cursor keys to step to the Counter Mode COUNTERS MODE Pressin
59. ents s eus ca P et tradi NE eM INN 3 8 t 3 8 LCD Panel Printer Configuration 3 10 Section 4 CLEANING AND MAINTENANCE rnae a ELA DR a 4 1 Adjusting the Print else ha OE eMe ti as 4 1 Cleaning the Print Head Platen and 4 2 Cleaning the Label Edge and Paper End 4 4 Cleaning the Auto Load Sensor ot etie ente tees eines 4 5 Replacine the Print Bead iar apte abad oec tease oo 4 6 Section 5 Troubleshooting ur 5 1 Using IEEE 12384 Parallel Interface esses xe etes 5 1 Using the RS232C Serial Interface x sco eoe hot est vetoes ees 5 2 Using The Universal Serial Bus USB 5 3 Using the Lan Ethernet a rd dea tacito 5 3 Error Signals E 5 6 SATO M10e PN 9001101 Rev A Table of Contents Section 6 Interface Specifications 6 1 Interface a ERAN RA A erp ta t gens 6 1 Hoa ae io Li 6 2 IEEET234 Parallel Interfaces Ux bod ieee 6 3 RS252 Serial Interfdee s sd ena 6 5 Universal Seria
60. er to page E 1 for more information DSW2 7 SETTING DSW2 Off Standard ON On Non Std OFF 1 2 3 4 5 6 7 8 Status Select DSW2 8 For emulating earlier series software commands Should be used only if problems are encountered when using existing software This switch will also affect the settings selected by DSW1 7 DSWI 8 DSW2 8 SETTING DSW2 Off Status 3 amp 4 Enabled ON On Status 2 amp 3 Enabled OFF 1 2 3 4 5 6 7 8 Backfeed Sequence DSW3 1 DSW3 2 Backfeed is used to correctly position the label for application and then retract the next label to the proper print position This operation can be performed immediately after a label is printed and used or immediately prior to the printing of the next label Defaults to Continuous if cutter not installed PN 9001101 Rev A DSW3 1 SETTING DSW3 Off Off Continuous ON Off On Tear Off OFF On Off Cutter 1 2 3 4 5 6 7 8 Not Used SATO M10e SATO M10e Section 3 Configuration Label Sensor Selection DSW3 3 Enables or disables the Label Sensor If the Sensor is enabled it will detect the edge of the label and position it automatically If it is disabled the positioning must be under software control using Line Feed commands
61. erminate cable through capabilities PARALLEL INTERFACE IEEE1284 Bi Directional Plug In Interface Module SERIAL INTERFACE High Speed RS232 Plug In Interface Module USB INTERFACE Universal Serial Bus Plug In Interface Module ETHERNET INTERFACE 10 100 BaseT Plug In Interface Module All specifications subject to change without notice SATO M10e PN 9001101 Rev A Page 1 7 Section 1 Overview This page left intentionally blank Page 1 8 PN 9001101 Rev A SATO M10e SECTION 2 INSTALLATION INTRODUCTION This section of the manual has been written to help you install the SATO M10e printers and to get started as quickly as possible It is recommend to read each chapter in this manual before the installation or the use of the print modules INSTALLATION Remove the M10e from its packing container The Top Cover is shipped unattached in a separate compartment Check to mae sure you have the following accessory items Ribbon Core M10e Operator Manual Careful consideration must given when selecting location of the printer especially to environmental considerations To obtain optimum results from the M10e always try to avoid operation locations influenced by Direct or bright sunlight as this will make the label sensor less responsive and may cause the label to be sensed incorrectly Locations which have extremes of temperature as this can c
62. es that there is insufficient memory available This selection allows you to copy SATO fonts from the PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional Flash ROM CARD COPY FORMAT 5 XXXXXXX ERROR MEMORY gt CARDCOPY ALL lt 0 gt COPY START YES NO Use the Cursor keys to step the cursor to desired setting If Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the Card to Memory Copy All mode Confirm your selection by stepping the cursor to the Yes selection If you select No the display will return to the previous selection Press the ENTER key to accept the selection If Yes was selected the copy process will start Once the copy process is completed press the ENTER key to step the display If an error is encountered in the copy process one of the following messages will be displayed on the second line R W Error Indicates a Read Write error occured No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available This selection allows you to copy the entire contents from the YIN PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional internal Expanded Memory 1 Use the Cursor keys to step the cursor to desired setting If Yes is selected the printer will enter the Card Copy mode If No is selec
63. g the ENTER key will advance the display to the counter selections COUNTERS The counters are identified in the display as HD Head Counter HD LIFE should be reset when print head is replaced HD Head Counter CUT Cutter Counter LIFE Life Counter cannot be reset 1 Use the Cursor keys to step the cursor to the desired counter the Head HD counter or the LIFE counter The default position is the Head Counter Use the Cursor keys to advance the cursor to the desired selection HEAD COUNTER 2 Once the correct setting is selected pressing the ENTER 0 5M key will display the current value in meters stored in the counter The maximum number of digits displayed is 8 3 Pressing the ENTER key again will advance the counter to the Clear mode All counters with the exception of the LIFE counter may be cleared HEAD COUNT CLEAR 4 Use the Cursor keys to select the desired setting If you only YES NO wanted to read the counter value select NO If you want to read the counter and reset it to 0 0 place the cursor over the YES Once the desired setting is selected pressing the ENTER key will advance the return you to the Counters Mode display COUNTERS MODE 5 To exit the Counters Mode turn power to the printer off and then back on TEST PRINT MODE The Test Print Mode offers 4 different status labels for troubleshooting If DSW3 5 is in the OFF position the Test Print cycle must be initiated with a Print
64. he range is from 000000 to 999999 labels Job Name 16 bytes of ASCII characters identifying the name assigned to the job by the lt ESC gt WK Job Name command If the Job Name is less than 16 characters the field will be padded with leading zeroes If an ENQ is received after the print job specified in the ID bytes has been completed or there is no data in the buffer the printer will respond with two space characters 20 hexadecimal for the ID number six zero characters 30 hexadecimal in the Remaining Labels bytes and the 16 byte Job Name CANCEL CAN If a CAN 18 hexadecimal command is received it will stop the print job and clear all data from the receive and print buffers A delay of five milliseconds or more is required before any new data can be downloaded The CAN command is effective immediately upon receipt even if the printer is off line or in an error condition The printer will return an ACK 06 hexadecimal if there is no printer error condition and a NAK 15 hexadecimal if an error condition exists PRINT JOB Upon receipt of a valid print job lt gt lt ESC gt Z ACK 06 hexadecimal will be returned by the printer if there are no errors and a NAK 16 hexadecimal if a printer error exists SATO M10e PN 9001101 Rev A Page 6 9 Section 6 Troubleshooting PRINT STOP DLE If a DLE 10 hexadecimal is received by the printer the print process is stopped and an ACK 06 hexadecima
65. ied matches that specified by th command the content is continued and will be printed SATO M10e PN 9001101 Rev A Page 7 5 Section 7 Label Sheet Commands Label Print Quantity COMMAND STRUCTURE COMMAND FUNCTION PRINTER INPUT PRINTER OUTPUT Special Notes Page 7 6 lt ESC gt _Q aaaa b aaaa b Example Placement Default lt ESC gt A Number of labels to be printed 0001 9999 Number of blank labels following the number of labels to be printed may be omitted 1 9 lt ESC gt _Q 1 0 Following the data specified in the lt ESC gt _F or lt ESC gt _D commands aaaa 0001 b 0 lt ESC gt A106363060 lt ESC gt PD 600 1020 0 0 lt ESC gt _F lt ESC gt V100 lt ESC gt H200 lt ESC gt P2 lt ESC gt L0202 lt ESC gt XMABCD lt ESC gt V200 lt ESC gt H200 lt ESC gt P2 lt ESC gt L0202 lt ESC gt B103200 11111 lt ESC gt _Q 4 0 lt ESC gt V100 lt ESC gt H200 lt ESC gt P2 lt ESC gt L0202 lt ESC gt XMBBBB lt ESC gt V200 lt ESC gt H200 lt ESC gt P2 lt ESC gt L0202 lt ESC gt B103200 22222 lt ESC gt _Q 2 1 lt ESC gt Z To specify the number of labels to be printed ABCD ABCD ABCD Jede ABCD 1 The value b may be omitted PN 9001101 Rev A SATO M10e SECTION 8 OPTIONAL ACCESSORIES This section contains instructions for using the following features PCMCIA Memory Cards Cutter PCMCI
66. in two different ways Page 6 8 PN 9001101 Rev A SATO M10e Section 6 Troubleshooting ENQUIRE ACK NAK In the Bi Com 4 mode the host transmits an ENQ 05 hexadecimal to the printer and the printer will respond with its status within five milliseconds If printing it will respond upon finishing the current label then resume printing In order for this protocol to work properly with an RS232C Optional Interface pin 6 DTR and pin 5 CTS must be held high by the host One way to ensure these pins are always in the correct state is to tie pin 20 DTR to pin 6 DSR and pin 4 RTS to pin 5 CTS at the printer end of the cable ENQUIRE ENQ Upon receipt of an ENQ command the printer responds with 25 bytes of status information bounded by an STX ETX pair The Bi Com protocol works only in the Multi Job Buffer mode The status information is defined as follows lt STX gt 2 Byte ID 1 Status Byte 6 Byte Label Remaining 16 Byte Job Name lt ETX gt ID This is a two byte number identifying the current print job ID The print job ID is defined using the lt ESC gt ID Job ID command transmitted with the print job see Job ID Store in the command listing for more information on how to use this command The range is from 00 to 99 Status A single byte defining the current status of the printer see the Status Byte Definition table Label Remaining Six bytes defining the number of labels remaining in the current print job T
67. itch bad Error Blinks Cutter Error 3 Short Cutter 1 Cutter jam 2 Cutter sensor dirty Error On Parity Error 3 Short RS232 Parity Error 1 RS232 parameter mismatch Line Blinks Error On Overrun Error 3 Short RS232 Overrun 1 RS232 parameter mismatch Line Blinks Error Error On Framing Error 3 Short RS232 Framing 1 RS232 parameter mismatch Line Blinks Error Error On Buffer Over 3 Short Buffer Overflow 1 Command stream exceeds buffer Line Blinks size Error Blinks Paper End 3 Short Media End 1 No paper 2 Paper incorrectly loaded Error Blinks Ribbon End 3 Short Ribbon End 1 Needs new ribbon roll 2 Ribbon sensor needs adustment Download Error 3 Short Download Error 1 Read Write error R W Error 2 Corrupted download file Mem Full Error 3 Download file too large CopyCard Format 3 Short Card Copy or 1 R W error during copying R W Error Format Error 2 Card not installed properly No Card Error 3 File too large Mem Full Error Page 5 6 PN 9001101 Rev SATO M10e SECTION 6 INTERFACE SPECIFICATIONS INTRODUCTION The M10e printer utilize a Plug In Interface Module for maximum printer configuration flexibility This section presents the interface specifications for the M10e printer These specifications include detailed information on how to properly interface your printer with your host system The following information is presented in this section Interface Types Using the Receive Buffer
68. l is returned if there are no errors and a NAK 16 hexadecimal if a printer error exists PRINT START DC1 If the printer has been stopped by receipt of a DLE 10 hexadecimal command it can be restarted by sending hexadecimal 11 command Upon receipt of this command an ACK 06 hexadecimal is returned if there are no errors and a NAK 16 hexadecimal if a printer error exists Note To provide compatibility with older SATO printers the RS232C interface can be configured to use an earlier Bi Com 3 ENQ ACK NAK protocol selected via DSW2 8 and DSWI 7 8 on the RS232 Interface module The earlier protocol did not have provisions for the Job Name and did not respond to the DLE or DCI commands Also there are additional Response Codes in the Status Byte Definition It is recommended that you use the current protocol rather than the earlier version unless it is necessary for compatibility with existing software Page 6 10 PN 9001101 Rev A SATO M10e SECTION 7 LABEL SHEET COMMANDS The wide carriage M10e makes it an ideal replacement for sheet fed printers Thses commands facilitate the printing If sheets of small labels SATO M10e PN 9001101 Rev A Page 7 1 Section 7 Label Sheet Commands Label Size COMMAND STRUCTURE COMMAND FUNCTION PRINTER INPUT PRINTER OUTPUT Special Notes Page 7 2 Jedeg lt ESC gt PD aaaa bbbb cc dd aaaa bbbb cc dd Example Placement
69. l Bus USB 6 7 Local Area Network LAN Optional Interface sess 6 8 BiDirectonal Communications en oe lega dun 6 8 Section 7 Label Sheet Commands babel SIE esu sens Ius otc Cm sp E am M am uf 7 2 I abel eoe uer ucc 7 3 Fabel PCNA oa susct tort uat 7 4 Stabel Variable 7 5 Label Print Quantity oie dai og 7 6 Section 8 Optional Accessories PCMCIA Memory etico etas eeu E Iu 8 1 Plug in Interface Modules ae es eei itane speed eed 8 2 E Sed LA ot ttc etui 8 3 PN 9001101 Rev A SATO M10e SECTION 1 PRINTER OVERVIEW INTRODUCTION The SATO M10e printer is a wide carriage thermal printer designed specifically to address need for large high resolution labels It can print labels as large as 10 5 x 16 5 with a resolution of 305 dpi dots per inch at speeds up to 5 inches per second making it ideal for large compliance label applications All printer parameters are user programmable using the front panel controls and DIP switches All popular bar codes and 14 human readable fonts including vector and two raster fonts are resident in memory providing literally thousands of type styles and sizes The M10e is available in two versions The M10e
70. l be displayed on the second line R W Error Indicates a Read Write error occured No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available MEMORY gt CARDCOPY This selection allows the user to copy the current firmware PROGRAM YIN installed in the printer to a PCMCIA Memory Card 1 Use the Cursor keys to step the cursor to desired setting If Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the mode display COPY START 2 Press the ENTER key to accept the selection If Yes was YES NO selected the copy process will start If you select No the display will return to the previous selection MEMORY gt CARDCOPY 3 Once the copy process is completed press the ENTER key COMPLETED to step the display CARD COPY FORMAT 4 If an error is encountered in the copy process one of the XXXXXXX ERROR following messages will be displayed on the second line R W Error Indicates a Read Write error occured No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available CARD FORMAT Before a PCMCIA card can be used it must be formatted YES ng Note Formatting a card destroys all data currently stored on the card 1 Use the Cursor keys to step the cursor to desired setting If Yes is selected the printer will enter the Card Format mode If No is selected the display wi
71. lights are on the labels or ribbons may be incorrectly loaded USING THE IEEE1284 PARALLEL INTERFACE 1 Is the IEEE1284 printer cable connected securely to your parallel port DB 25S Female on the PC and to the Parallel Interface connector on the printer WARNING Never connect or disconnect interface cables or use a switch box with power applied to either the printer or the host This may cause damage to the interface circuitry and is not covered by warranty 2 Does the Parallel interface cable used meet IEEE1284 specifications If it does not and you are connected to an IEEE1284 or ECP parallel port on the computer the printer may not be able to communicate correctly 3 Is there more than one parallel interface port on your PC LPT1 LPT2 etc If so make sure you are sending data out the correct port 4 Isthe IEEE1284 Interface Module installed in the printer Older versions of the Parallel Interface module will not work correctly in the Se printers 5 When you send the print job to the printer and it does not respond do you get an error message on your PC that says Device Fault or something similar This may mean that the computer doesn t know the printer 1s there Verify that Both ends of the cable are securely inserted into their respective connectors b The printer is ONLINE c The cable is not defective There are other things that can cause this error message on your computer but at this stage
72. ll advance to the mode display MEMORY FORMAT Before the internal Expanded Memory can be used it must be YES NO formatted Note Formatting the Memory will destroy any stored data 1 Use the Cursor keys to step the cursor to desired setting If Yes is selected the printer will enter the Memory Format mode If No is selected the display will advance to the mode display SATO M10e PN 9001101 Rev A Page 3 19 Section 3 Configuration CARD MODE To exit the Card Mode power the printer off and then back on SERVICE MODE The Service Mode allows the operator to set up the basic operation parameters of the printer V 05 00 03 00 Displays the firmware during the initialization INITIALIZING ADVANCED MODE The Service Mode is entered from the Advanced Mode display by pressing the Right Cursor gt gt key once SERVICE MODE The Service Mode display indicates that the printer is in the Card Mode To advance to the first selection press the ENTER key Ui GAP X XXV The M10e printers determine the location of the leading edge of INPUT X XV the label by measuring the difference between light levels when it sees either a label edge or a black EYE mark This adjustment allows you to manually set the threshold voltage level between the maximum and minimum light levels DIP switch DSW2 2 selects the sensor type If DSW2 2 is in the OFF position the setting will be for a See Thru or Gap sensor and the LCD will display GAP on
73. lows connectivity to a number of other hosts The USB interface allows the printer to be connected to a computer that supports peripherals attached to a USB bus Up to 127 peripherals can be connected to a single USB port The interfaces available are a high speed to 57 6K bps serial interface an Ethernet interface or an optional Universal Serial Bus USB interface SATO M10e PN 9001101 Rev A Page 6 1 Section 6 Troubleshooting WARNING Never connect or disconnect interface cables or use a switch box with power applied to either the host or the printer This may cause damage to the interface circuitry in the printer host and is not covered by warranty THE RECEIVE BUFFER The M10e printers have the ability to receive a data stream from the host in one of two ways The receive buffer may be configured to accept one print job at a time or multiple print jobs The single job print buffer is generally used by software programs that wish to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance The multiple job buffer on the other hand prints all jobs in the order they are received by the printer and the order of printing cannot be changed SINGLE JOB BUFFER The printer receives and prints one job at a time Each job must not exceed 2 95 MB MULTI JOB BUFFER Page 6 2 The printer is able to continuously receive print jobs compiling and printing other jobs at the
74. ms in image buffer SATO M10e PN 9001101 Rev A Page 1 5 Section 1 Overview SPECIFICATION M10e PHYSICAL Wide 18 7 in 475 mm Deep 12 3 in 313 4 mm High 12 6 in 319 2 mm Weight 50 7 Ib 23 kg POWER Input Voltage Autoswiching 100 240 VAC 10 60 Hz Power Consumption 560W Operating 40W Idle ENVIRONMENTAL Operating Temperature 41 to 104 F 5 to 40 C Storage Temperature 5 to 60 C Storage Humidity 30 to 90 RH Non Condensing Operating Humidity 30 to 80 RH Non Condensing Electrostatic Discharge REGULATORY APPROVALS Safety UL CSA TUV RFI EMI FCC Class B Page 1 6 PN 9001101 Rev A SATO M10e Section 1 Overview ACCESSORIES AND OPTIONS PCMCIA MEMORY One slot for PCMCIA Memory Card up to 4 MB SRAM or 16 MB Flash EXPANSION ROM Can be used for graphic file storage print buffer expansion format storage and downloaded fonts CALENDAR An internal Date Time clock that can be used to date time stamp labels at the time of printing LABEL CUTTER An attachment allowing labels to be cut at specified intervals Controlled through programming COAX TWINAX Coan Twinax Plug In Interface module Coax interface emmulates an IBM INTERFACE 3287 2 printer with a stndard Type A BNC connector Twinax interface emulates IBM 5224 5225 5226 or 4214 printers with auto t
75. n 3 Configuration CANCEL PRINT JOB If the printer has a print job s in memory selecting YES will YES NO cause the job s to be cleared The default selection is NO Be sure you want to cancel the print job s before selecting yes as the job s cannot be recovered and will have to be retransmitted to the printer 1 Use the Cursor keys to step the cursor to either the YES or NO selection 2 Once the correct setting is selected pressing the ENTER key will accept the setting CANCEL PRINT JOB 3 After the print job s have been cleared from memory the COMPLETED printer will beep 3 times and display a COMPLETED message for 3 seconds and then return to the initial ONLINE Normal Mode 4 If you wish to change any of the settings you must enter the User Settings mode again by taking the printer OFFLINE and pressing the LINE and FEED keys ADVANCED MODE An Advanced Mode is provided to make adjustments that require only occasional changes Since they affect the basic operation of the printer the procedure for entering this mode is designed to prevent someone from accidently changing the settings V 05 00 03 00 Displays the firmware during the initialization INITIALIZING ADVANCED MODE The Advance Mode is entered by pressing the LINE key while simultaneously turning power on The printer will emit one long beep after which the LINE key is released ZERO SLASH This setting determines if a zero is printed with a slash or without YE
76. nation The printed images should not be too light nor should the ink from the ribbon bleed The edges of each image should be crisp and well defined The Print Darkness can be set using the front panel LCD panel or by downloading the setting using the Print Darkeness software command Once the range has been selected the PRINT Potentiometer on the front panel can be used to make finer adjustments PRINT DARKNESS ADJUST The primary adjustment for Print Darkness is the PRINT potentiometer on the Configuration DIP Switch panel It provides a continuous range of adjustment allowing you to make precise changes Use a small cross point screwdriver turning clockwise for darker print and counterclockwise for lighter print SATOM10e PN 9001101 Rev A Page 4 1 Section 4 Cleaning and Maintenance NOTE The PRINT potentiometer adjustment will affect the darkness in all of the command code speed ranges i e if the PRINT potentiometer is adjusted for lighter print the darkness will be lighter in all speed ranges selected by the command code PRINT SPEED The other method of controlling print quality is by controlling the speed at which the label is printed This adjustment is made only on an individual label basis using the Print Speed command code For more details on this command see the e Printer Programming Reference Changing the print speed allows the user to control the amount of time allowed for print element cooling before the
77. nter resolution is automatically compensated for by the various printers Conversely a label designed for a 609 dpi printer and sent to its 305 dpi cousin will be twice as large It probably will be truncated if the resulting size is larger that the maximum allowable for the printer SATO M10e PN 9001101 Rev A Page 1 1 Section 1 Overview GENERAL PRINTER SPECIFICATIONS SPECIFICATION M10e PRINT Method Direct or Thermal Transfer Speed User Selectable 2 to 10 ips 50 to 125 mm s Print Module Dot Size 0033 in 083 mm Resolution 309 dpi 12 d mm Maximum Print Width 10 5 in 266 mm Maximum Print Length 16 5 in 420 mm MEDIA Minimum Width 5 16 in 131 mm Minimum Length 1 7 in 43 mm Maximum Width 11 8 in 300 mm Type Roll or Fan Fold Die Cut Labels Thermally Sensitive for M10eDT Maximum Caliper 0 008 in 0 21 mm Roll OD max Face In 7 8 in 200 mm Core ID min 3 in 76 2 mm SENSING See Thru Fixed 0 9 in 22 5 mm left of center Reflective Eye Mark Fixed 0 2 in 5 mm from left label edge Continuous Form Not Used RIBBON Widths 6 5 in 165 mm 8 7 in 220 mm 10 7 in 273 mm Length max 984 ft 300 m Thickness 4 5 micron Wound Face In Page 1 2 PN 9001101 Rev A SATO M10e Section 1 Overview SPECIFICATION M10e CONTROLS AND INDICATORS Power Green LED On Line
78. on the label The image is shifted to the left towards the inside edge of the label for a positive setting and it is shifted to the right towards the outside edge of the label for a negative setting This setting changes the base reference point for all subsequent label jobs It s effect is identical to the lt ESC gt A3 Base Reference point command Since the printer moves the label in discrete steps equal to the size of the print dot the units of measure for Vertical and Horizontal Offset distance is dots The maximum values that can be set is 3600 for vertical offset and 3199 for horizontal offset 1 Use the Cursor keys to step the counter to the desired setting The display will increment one step for each time the Cursor keys are pressed If the LINE key is held pressed for more than two seconds it will automatically go into the fast scroll mode 2 Once the setting is correct pressing the ENTER key will accept the setting and advance to the next display Note This setting can be overriden by the Base Reference Point Command The Calendar is a optional feature in the M10e printer allowing the date and time to be set manually using the LCD Display or via the lt ESC gt WT Calendar Set command This screen will not be displayed if the Calendar Option is not installed The last setting set either manually via software command received by the printer will be the value used The format of the display is YY MM DD hh mm Year Month
79. place the Standard protocol codes or On to replace the Alternate set of protocol codes SATO M10e PN 9001101 Rev A Page 3 27 Section 3 Configuration Page 3 28 USER DOWNLOAD 2 Press the LINE key The printer is now waiting for the data to WAITING be sent 3 Transmit the download data command stream to the printer 4 After the data has been received the printer will beep and print a status label If it does not beep and print a status label the printer did not accept the data 5 If the printer did not beep and print a status label turn the printer off and check your data stream for errors and start the download process over 6 If the custom codes are correct press the ENTER key to accept them and terminate the download process If they are incorrect turn the printer off without pressing the ENTER key and begin the process again HEX DUMP MODE In addition to the Test Print Labels the printer can print the contents of the receive buffer in a hexadecimal format to allow the data stream to be examined for errors and troubleshooting V 05 00 03 00 Displays the firmware during the initialization INITIALIZING ONLINE The Hex Dump Mode is entered by placing DSW2 4 in the on QTY 000000 position and powering the printer on 1 The printer is now ready to receive data 2 Sendthe data stream to the printer 3 The received data will be printed in a hexadecimal format4 To return the printer to normal operation place DSW2 4
80. reate electrical problems on the circuits within the printer The installed location of the printer should ideally be in areas free from dust humidity and sudden vibrations CONSUMABLES Always use SATO carbon ribbons or equivalent in the thermal transfer models The use of incorrect materials may cause malfunctions of the printer and void the warranty SATO M10e PN 9001101 Rev A Page 2 1 Section 2 Installation DIMENSIONS Width 18 7 inches 475 mm Depth 12 3 inches 313 4 mm Height M10eTT 12 6 inches 319 2 mm Height M10eDT 10 8 inches 274 2 mm Page 2 2 PN 9001101 Rev A SATO M10e Section 2 Installation COMPONENTS Operator Panel Top Cover Power Switch LCD Panel Paper Exit Left Ribbon bi cated Supply Spindle pring Left Ribbon EE Up Spindle 2 E pring Loaded A RibbonTake Up Spindle Empty Ribbon Core SATO M10e PN 9001101 Rev A Page 2 3 Section 2 Installation Configuration Panel Interface Card Slot EXT Port Connector Media Width Adjust Thumbscrews PCMCIA Card AC Input Connector Media Loaded LED PowerSwitch To turn power On or Off Operator Panel To set up the various configurations and to display dispensing quantity and the various alarms Configuration Panel Potentiometers and DIP switches to configure the printer and make setup adjustments AC Input Connector To input
81. rol to indicate an error condition RTS is high and remains high unless the To Host print head is open in this case RTS would return to the high state after the print head is closed and the printer is placed back on line or an error condition occurs during printing e g ribbon out label out CTS Clear to Send When this line is high the printer assumes To Printer that data is ready to be transmitted The printer will not receive data when this line is low If this line is not being used it should be tied high to pin 4 DSR Data Set Ready When this line is high the printer will be DE ready to receive data This line must be high before data is transmitted If this line is not being used it should be tied high to pin 20 7 Reference SG Signal Ground DTR Data Terminal Ready This signal applies to Ready Busy flow control The printer is ready to receive data when this pin is To Host high It goes low when the printer is off line either manually or due to an error condition and while printing in the Single Job Buffer mode It will also go low when the data in the buffer reaches the X BufferNearFullevel Page 6 6 PN 9001101 Rev SATO M10e Section 6 Troubleshooting CABLE REQUIREMENTS DB9 DB25 HOST INTERCONNECTION DB25_ PRINTER 1 2 3 RD 2 TD ransmtDat s m Receive Data 5 7 7 4 RTS
82. t it will wrap to the smallest size of 13 cm Pressing the ENTER key accepts the selection Press the FEED key to start printing test labels continuously Press the FEED key to stop the printer To exit the Test Print Mode power the printer off and then back on Occassionally it is desirable to reset all printer configuration settings to their original default conditions This allows the operator to start reconfiguration of the printer starting from a know set of conditions V 05 00 03 00 Displays the firmware during the initialization INITIALIZING DEFAULT SETTING You enter the Default Setting Mode by pressing the LINE and YES NO FEED keys while simultaneously powering the printer on The printer will emit one long beep after which the FEED and LINE keys should be released 1 2 Use Cursor keys to select either the YES or NO Once the desired setting is selected pressing the ENTER key will accept the selection and the printer will reset to the original default conditions PN 9001101 Rev A SATO M10e Section 3 Configuration DEFAULT SETTING 3 When the printer has completed the reset process it will COMPLETED beep 3 times and the Default Setting Completed display will appear At this time the printer is in the default configuration 4 To exit the Default Setting Mode power the printer off and then back on CLEAR NON STANDARD PROTOCOL The standard protocol codes used by the printer can be modified to accomodate th
83. tatus Press the FEED key to feed out a blank label iocus iE Adjust the position using the OFFSET potentiometer on the front control panel and feed another label by depressing the FEED key Repeat this procedure until the label is fully released from the liner PN 9001101 Rev SATO M10e Section 3 Configuration DISPLAY This potentiometer is used to adjust the contrast of the LCD display for optimum viewing under various lighting conditions PRINT The PRINT potentiometer is used to adjust the amount of heat 1 power applied to the head for printing It provides a continuous range of adjustment Maximum print darkness is obtained by turning the potentiometer all the way clockwise and a maximum counterclockwise setting will give the lightest print NOTE The PRINT potentiometer adjustment will affect the darkness in all of the command code speed and darkness ranges SATO M10e PN 9001101 Rev A Page 3 9 Section 3 Configuration LCD PANEL PRINTER CONFIGURATION Page 3 10 The LCD Panel is used by the operator in conjunction with the LINE and FEED switches to manually enter printer configuration settings Many of these settings can also be controlled via software commands and in the case of conflict between software and control panel settings the printer will always use the last valid setting If you load a label job that includes software settings and then enter a new setting via the LCD panel the manually set
84. ted the display will advance to the Card to Memory Copy All mode Confirm your selection by stepping the cursor to the Yes selection If you select No the display will return to the previous selection PN 9001101 Rev A Page 3 17 Section 3 Configuration Page 3 18 CARD gt MEMORY COPY COPYING 3 CARD gt MEMORYCOPY 4 COMPLETED CARD COPY FORMAT 5 XXXXXXX ERROR MEMORY gt CARDCOPY ALL lt 0 gt COPY START YES NO Press the ENTER key to accept the selection If Yes was selected the copy process will start Once the copy process is completed press the ENTER key to step the display If an error is encountered in the copy process one of the following messages will be displayed on the second line R W Error Indicates a Read Write error occured No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available This selection allows you to copy the entire contents of the Y N optional Expanded Memory to the PCMCIA Memory installed in the Memory Card slot on the rear of the printer 1 MEMORY gt CARDCOPY 3 COPYING MEMORY gt CARDCOPY 4 COMPLETED CARD COPY FORMAT 5 XXXXXXX ERROR CARD gt MEMORYCOPY PROGRAM COPY START YES NO Use the Cursor keys to step the cursor to desired setting If Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the Card to Memory
85. that NetWare polling is disabled by using the console command SET NETWARE RANGE 0 If you are not using NetWare you can disable NetWare entirely with the command SET NETWARE DISABLED PN 9001101 Rev SATO M10e Section 5 Troubleshooting 2 Check the individual protocol troubleshooting sections provided with the Ethernet Plug In Interface Module for additional causes of intermittent printer problems SATO M10e PN 9001101 Rev A Page 5 5 Section 5 Troubleshooting ERROR SIGNALS The LCD Display Front Panel LED Indicators and Buzzer provide a visual audio indication of the type of error encountered LED LCD MESSAGE AUDIBLE ERROR POSSIBLE CAUSES BEEP CONDITION Error On Machine Error 1 Long Machine Error 1 Defective Board Error On EEPROM Error 1 Long EEPROM Read 1 EEPROM not installed correctly Write 2 Overwriting EEPROM Error On Head Error 1 Long Head 1 Electrical head malfunction Error On Sensor Error 3 Short Sensor 1 Paper jam 2 Sensor DSW setting 3 Sensor level adjustment Error Blinks Card R W Error 1 Long Memory Card 1 Card not formatted Read Write 2 card recognized Error Blinks Card Low Battery 1 Long Memory Card 1 Card battery needs replacement Battery Low Error Blinks Card No Battery 1 Long No Battery in Card 1 Card needs battery installed Error Blinks Head Open 3 Short Head Open 1 Head not latched 2 Head latch sw
86. the number of labels in the print job that remains to be printed PN 9001101 Rev A SATO M10e SATO M10e Section 3 Configuration OFFLINE Press the LINE key once When the display changes to 000000 OFFLINE press the FEED and LINE keys simultaneously for more than one second Release the keys PRINT DARKNESS The LCD now displays the Print Darkness selections The 1 2 3 4 5 current setting is indicated by a cursor over one of the range settings There are 5 possible selections The lowest setting represents the lightest print and the highest setting the darkest print 1 Press the Cursor keys to step the cursor to the desired setting 2 Once the correct setting is underlined press the ENTER key to accept the selection and step the display to the next adjustment PRINT SPEED The print speed selections are dependent upon the printer 3 4 5 model The current setting is indicated by the cursor 1 Use the Cursor keys to step the cursor to the desired setting 2 Once the correct setting is selected press the ENTER key to accept the selection and step the display to the next adjustment PN 9001101 Rev A Page 3 11 Section 3 Configuration PITCH OFFSET The label Pitch is the distance from the leading edge the edge 00mm that comes out of the printer first of a label and the leading edge of the next label The leading edge position of the label can be adjusted relative to the print head 59mm in increments of
87. ward along the front edge of the assembly Pass the end of the dampened swab along the epoxy ridge that runs the entire width of the Print Head 7 Check for any black coloring or adhesive on the swab after cleaning 8 Repeat if necessary until the swab is clean after it is passed over the head PN 9001101 Rev A SATO M10e 9 Section 4 Cleaning and Maintenance The head should be cleaned at least every time the ribbon is changed and more often in dusty environments Cleaning the Platen and Rollers 1 2 3 Turn the printer off Open Top Cover Open the Print Head Assembly by pulling the Head Latch toward the front of the printer The Print Head Assembly is spring loaded and will automatically open as soon as the Head Latch is disengaged Rotate the Print Head Assembly up and to the rear to give access to the Platen Lift up on both ends of the Label Cover Plate at the points marked with the purple arrows until it releases Lift Label Plate at arrows to give Apply SATO Thermal Print Head access to label rollers Cleaner to one of the cotton swabs The Platen is the rubber roller directly below the Print Head It should be cleaned of any ribbon or label residue The Label Feed Rollers are located to the rear of the Print Head Assembly They should be cleaned of any label residue or foreign material Repeat if necessary The platen and rollers should be cleaned whenever foreign matter such as dust or a

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