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Bitdefender antivirus 2010

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1. Scheduler You can see the task schedule if any When scheduling a task you must choose one of the following options No launches the task only when the user requests it Once launches the scan only once at a certain moment Specify the start date and time in the Start Date Time fields Periodically launches the scan periodically at certain time intervals minutes hours days weeks months starting with a specified date and time If you want the scan to be repeated at certain intervals select Periodically and type in the Every edit box the number of minutes hours days weeks months indicating the frequency of this process You must also specify the start date and time in the Start Date Time fields On system startup launches the scan at the specified number of minutes after a user has logged on to Windows Antivirus 126 BitDefender Antivirus 2010 Click OK to save the changes and close the window To run the task just click Scan 18 2 5 Scanning Files and Folders Before you initiate a scanning process you should make sure that BitDefender is up to date with its malware signatures Scanning your computer using an outdated signature database may prevent BitDefender from detecting new malware found since the last update To verify when the last update was performed go to Update gt Update in Advanced View Note In order for BitDefender to make a complete scanning you need
2. Registration You can see the BitDefender registration status the current license key and how many days are left until the license expires To register BitDefender Antivirus 2010 1 Type the license key in the edit field D Note You can find your license key on the CD label on the product registration card in the online purchase e mail If you do not have a BitDefender license key click the provided link to go to the BitDefender online store and buy one 2 Click Register Now 3 Click Finish 25 2 Creating a BitDefender Account As part of the registration process you MUST create a BitDefender account The BitDefender account gives you access to BitDefender updates free technical support and special offers and promotions If you loose your BitDefender license key you can log in to your account at http myaccount bitdefender com to retrieve it Registration 192 BitDefender Antivirus 2010 A Important You must create an account within 15 days after installing BitDefender if you register it with a license key the deadline is extended to 30 days Otherwise BitDefender will no longer update If you have not yet created a BitDefender account click Activate Product to open the account registration window Registration Wizard BitDefender Account To have access to the antimalware updates and technical support activate BitDefender by creating signing in an account Activ
3. Game List New applications are automatically added to the list when You start a game from the BitDefender s list of known games To view this list click Games List After leaving full screen you add the application to the game list from the prompt window If you want to disable Automatic Game Mode for a specific application from the list clear its corresponding check box You should disable Automatic Game Mode for regular applications that go to full screen such as web browsers and movie players To manage the game list you can use the buttons placed at the top of the table Add add a new application to the game list Remove remove an application from the game list 0 Edit edit an existing entry in the game list Game Laptop Mode 174 BitDefender Antivirus 2010 Adding or Editing Games When you add or edit an entry from the game list the following window will appear Select Game Path e game exe Enabled O Disabled Here is where you can add a new game to the game list already defined Add Game Click Browse to select the application or type the full path to the application in the edit field If you do not want to automatically enter Game Mode when the selected application is started select Disable Click OK to add the entry to the game list 22 1 3 Configuring Game Mode Settings To configure the behaviou
4. Select Action Allow O Deny Select Direction O Outgoing O Incoming Both Select the websites and domains that you accept or reject cookies from Cookies are used to track surfing behavior and other information Note that some sites will not function properly without cookies Select Address Action and Direction You can set the parameters Domain address type in the domain on which the rule should apply Action select the action of the rule Action Description Allow The cookies on that domain will execute Deny The cookies on that domain will not execute Direction select the traffic direction Type Description Outgoing The rule applies only for the cookies that are sent out back to the connected site Incoming The rule applies only for the cookies that are received from the connected site Both The rule applies in both directions a Note You can accept cookies but never return them by setting the action to Deny and the direction to Outgoing Click Finish Privacy Control 162 BitDefender Antivirus 2010 19 5 Script Control Scripts and other codes such as ActiveX controls and Java applets which are used to create interactive web pages can be programmed to have harmful effects ActiveX elements for example can gain total access to your data and they can read data from your computer delete information capture passwords and intercept messages while you
5. Send me all messages Send me only product related messages Don t send me any messages Registration 194 BitDefender Antivirus 2010 4 Click Sign in 5 Click Finish to complete the wizard Registration 195 BitDefender Antivirus 2010 Integration into Windows and Third Party Software 196 BitDefender Antivirus 2010 26 Integration into Windows Contextual Menu The Windows contextual menu appears whenever you right click a file or folder on your computer or objects on your desktop Open Explore Search Sharing and Security BitDefender Antivirus 2009 Send To gt Cut Copy Create Shortcut Delete Rename Properties Windows Contextual Menu BitDefender integrates into the Windows contextual menu to help you easily scan files for viruses You can quickly locate the BitDefender option on the contextual menu by looking for the 6 BitDefender icon 26 1 Scan with BitDefender You can easily scan files folders and even entire hard drives using the Windows contextual menu Right click the object you want to scan and select Scan with BitDefender from the menu The Antivirus Scan wizard will appear and guide you through the scanning process Scanning options The scanning options are pre configured for the best detection results If infected files are detected BitDefender will try to disinfect them remove the malware code If disinfection fails the Antivirus Scan wizard will allow
6. BitDefender Antivirus 2010 The scan options are organized as an expandable menu very similar to those used for exploration in Windows Click the box with to open an option or the box with to close an option The scan options are grouped into 3 categories Scan Level Specify the type of malware you want BitDefender to scan for by selecting the appropriate options from the Scan Level category Option Description Scan for viruses Scans for known viruses BitDefender detects incomplete virus bodies too thus removing any possible threat that could affect your system s security Scan for adware Scans for adware threats Detected files will be treated as infected The software that includes adware components might stop working if this option is enabled Scan for spyware Scans for known spyware threats Detected files will be treated as infected Scan for application Scan for legitimate applications that can be used as a spying tool to hide malicious applications or for other malicious intent Scan for dialers Scans for applications dialing high cost numbers Detected files will be treated as infected The software that includes dialer components might stop working if this option is enabled Scan for rootkits Scans for hidden objects files and processes generally known as rootkits Virus scanning options Specify the type of objects to be scanned file types archives and so on by selecting the appropriat
7. Click the button that best describes your computer skills to select an appropriate user interface view mode You can choose to view the user interface under any of three modes depending on your computer skills and on your previous experience with BitDefender Mode Description Novice Mode Suited for computer beginners and people who want BitDefender to protect their computer and data without being bothered This mode is simple to use and requires minimal interaction on your side All you have to do is fix the existing issues when indicated by BitDefender An intuitive step by step wizard assists you in fixing issues Additionally you can perform common tasks such as updating the BitDefender virus signature and product files or scanning the computer Intermediate Mode Aimed at users with average computer skills this mode extends what you can do in Novice Mode You can fix issues separately and choose which issues to be monitored Moreover you can manage remotely the Installing BitDefender 14 BitDefender Antivirus 2010 BitDefender products installed on the computers in your household Expert Mode Suited for more technical users this mode allows you to fully configure each functionality of BitDefender You can also use all tasks provided to protect your computer and data 3 2 4 Step 4 Configure BitDefender Network Note This step appears only if you have specified that the computer is connected to a home network in
8. Privacy Control 155 BitDefender Antivirus 2010 To open the window where you can manage exceptions click Exclusions Exclusions To add an exception follow these steps 1 Click the Add button to add a new entry in the table 2 Double click Specify excluded item and provide the web site the e mail address or the IM contact that you want to add as exception 3 Double click Traffic type and choose from the menu the option corresponding to the type of address previously provided If you have specified a web address select HTTP If you have specified an e mail address select E mail SMTP If you have specified an IM contact select IM To remove an exception from the list select it and click the Remove button Click OK to save the changes 19 2 3 Managing Rules You can see the rules created so far listed in the table To delete a rule select it and click the Delete button To edit a rule select it and click the Edit button or double click it A new window will appear Privacy Control 156 BitDefender Antivirus 2010 Rule Name Citi credit card Rule Type credit card number Rule Data Type here to change Filter web HTTP traffic iv Match whole words Filter e mail SMTP traffic Match Case v Fiker m Choose for which user s you want to apply this rule only for me current user Limited user ac
9. The Network module displays the BitDefender home network structure grey if home network is not configured Click on Enable Network to start configuring your home network Network To be able to manage the BitDefender products installed on your home computers you must follow these steps 1 Join the BitDefender home network on your computer Joining the network consists in configuring an administrative password for the home network management 2 Goto each computer you want to manage and join the network set the password 3 Go back to your computer and add the computers you want to manage 16 1 Quick Tasks Initially one button is available only Enable Network allows you to set the network password thus creating and joining the network After joining the network several more buttons will appear Disable Network allows you to leave the network Add Computer allows you to add computers to your network Network 84 BitDefender Antivirus 2010 Scan All allows you to scan all managed computers at the same time Update All allows you to update all managed computers at the same time Register All allows you to register all managed computers at the same time 16 1 1 Joining the BitDefender Network To join the BitDefender home network follow these steps 1 Click Enable Network You will be prompted to configure the home management password Enter Home Network Password
10. application extensions only the files with the following extensions only bat Vxd hlp ppa hta chm Ani Wizards com dll ocx scr bin dat SyS wdm cla class ovt ole doc dot xls ppt wbk wiz Xla xlt vbs vbe mdb rtf html xml xtp php asp js lnk pif prc url smm pdf csc cmd bas eml and nws Select this option to scan all the files in the selected Only the program files will be scanned This means exe 386 exe pot htm shs msi 58 BitDefender Antivirus 2010 Scan user defined Only the files with the extensions specified by the user extensions only will be scanned These extensions must be separated by uae Click Next 11 2 3 Step 3 6 Select Actions Here you can specify the scanner settings and the scan level Action Options Please choose the appropriate scanner settings and set the scan level Actions to be taken on infected files Scan Level First action Disinfect Seiad the scanner aggressiveness level by selecting the appropriate Second action Take no action Y Aggressive Default moderate resource consumption Actions to be taken on suspect files Default iis files p First action Take no action Permissive Scans for viruses and sre Second action Take no action Custom Default level Action to be taken on hidden rootkit files Action Take no action
11. DASHBOARD ANTIVIRUS ANTIPHISHING VULNERABILITY Security Status Usage Profile Custom Status Detail WARNING 10 issues are o ANTIVIRUS affecting the security CRITICAL WARNING 2 pending issues status of this PC ANTIPHISHING v PROTECTED No issues Fivallissues e AL WARNING 8 pending issues ecurity issues affect the computers in your network The dashboard module displays the product security status together with links to the most important product modules Intermediate Mode The Intermediate Mode window consists of five tabs The following table briefly describes each tab For detailed information please refer to the Intermediate Mode p 71 part of this user guide Dashboard Displays the security status of your system and lets you reset the usage profile Antivirus Displays the status of the antivirus module that helps you keep your BitDefender up to date and your computer virus free Antiphishing Displays the status of the modules that protect you against phishing personal information theft while you are online Vulnerability Displays the status of the vulnerability module that helps you keep crucial software on your PC up to date This is where you can easily fix any vulnerability that may affect your computer s security Network Displays the BitDefender home network structure This is where you can perform various actions to configure and manage the BitDefender products ins
12. This step provides access to scanning options Select Actions Select the actions to be taken on the infected and suspect files detected The following options are available Action Description Take No Action No action will be taken on infected files These files will appear in the report file Disinfect files Remove the malware code from the infected files detected Delete files Deletes infected files immediately without any warning Wizards 59 BitDefender Antivirus 2010 Wizards Action Description Move files to Quarantine Moves infected files into the quarantine Quarantined files cannot be executed or opened therefore the risk of getting infected disappears Select the action to be taken on the hidden rootkits files The following options are available Action Description Take No Action No action will be taken on hidden files These files will appear in the report file Rename Changes the name of hidden files by appending bd ren to their name As a result you will be able to search for and find such files on your computer if any Configure scanner aggressiveness There are 3 levels to choose from Drag the slider along the scale to set the appropriate protection level Scan Level Description Permissive Only applications files are scanned and only for viruses The resource consumption level is low Default The resource consumption level is moderate All files are scanned for
13. Type the password in the Password field re type it in the Retype password field Please enter here the password that will restrict access to and click OK BitDefender settings The password must be at least 8 characters long Once you have set the password you will be asked for it whenever you want to Fasenord change the BitDefender settings The other Retype password system administrators if any will also have to provide this password in order to Ca ema change the BitDefender settings Enter password Important If you forgot the password you will have to repair the product in order to modify the BitDefender configuration Show BitDefender News security related notifications shows from time to time security notifications regarding virus outbreaks sent by the BitDefender server Show pop ups on screen notes shows pop up windows regarding the product status You can configure BitDefender to display pop ups only when the interface is in Novice Intermediate Mode or the Expert Mode Show the Scan Activity bar on screen graph of product activity displays the Scan Activity bar whenever you log on to Windows Clear this check box if you do not want the Scan Activity bar to be displayed anymore Note Scan Activity Bar This option can be configured only for the current Windows user account The Scan activity bar is only available when the interface is i
14. Warning Use caution when disabling real time antivirus protection or automatic update Disabling these features may compromise your computer s security If you really need to disable them remember to re enable them as soon as possible The entire list of settings and their description is provided in the following table Setting Description Antivirus Real time protection ensures that all files are scanned as they are accessed by you or by an application running on this system Automatic Update Automatic update ensures that the newest BitDefender product and signature files are downloaded and installed automatically on a regular basis Vulnerability Check Automatic vulnerability check ensures that crucial software on your PC is up to date Antiphishing Antiphishing detects and alerts you in real time if a web page is set up to steal personal information Identity Control Identity Control helps you prevent your personal data from being sent out on the Internet without your consent It blocks any instant messages e mail messages or web forms transmitting data you defined as being private to unauthorized recipients addresses IM Encryption IM Instant Messaging Encryption secures your conversations via Yahoo Messenger and Windows Live Messenger provided that your IM contacts use a compatible BitDefender product and IM software The status of some of these settings may be monitored by the BitDefender issue tracking system
15. A password is required in order to join or to create a network for security reasons It will guard the access to your computer via the home network Password Retype password Configure Password 2 Type the same password in each of the edit fields 3 Click OK You can see the computer name appearing in the network map 16 1 2 Adding Computers to the BitDefender Network Before you can add a computer to the BitDefender home network you must configure the BitDefender home management password on the respective computer To add a computer to the BitDefender home network follow these steps 1 Click Add Computer You will be prompted to provide the local home management password Please enter here the password that you have set when you enabled Home Management on this PC Password C Dont show this message again during this session Enter Password Network 85 BitDefender Antivirus 2010 2 Type the home management password and click OK A new window will appear Computer m nsimon m oberdila m locernauteanu l S odamian Roe m oionita C eteradats IP or Computer Name 10 10 17 78 Please select the computers that you want to add to your network Add Computer You can see the list of computers in the network The icon meaning is as follows Wi Indicates an online computer with
16. BitDefender Antivirus 2010 0 Status 0 Identity Registry Coe Sint v Identity Control Total attempts blocked 0 Privacy control sg Vulnerability RuleName Rule Type Web HTTP E mai SMTP IM Match Whole Words Match Case Description Citi credit credit yes yes yes yes no My Citi credi Encryption Game Laptop Mode Home Network Update Registration Identity Control Rules for restricted users only Rule Created By Identity Control If you want to use Identity Control follow these steps 1 Select the Enable Identity Control check box 2 Create rules to protect your sensitive data For more information please refer to Creating Identity Rules p 152 3 If needed define specific exclusions from the rules you have created For more information please refer to Defining Exclusions p 155 4 If you are an administrator on the computer you can exclude yourself from identity rules created by other administrators For more information please refer to Rules Defined by Other Administrators p 157 19 2 1 Creating Identity Rules To create an identity protection rule click the Add button and follow the configuration wizard Privacy Control 152 BitDefender Antivirus 2010 Step 1 4 Welcome Window The Identity Control module monitors web HTTP IM instant messaging and e mail SMTP traff
17. COMEPO i rises pne gen Ribas pb d c d dpa dedos 159 19 4 1 Configuration WIndOW oet pater beer RR enhances 161 1975 Script CONO s pacer dant orto a ole ado HR pt rion adus 163 19 5 1 Configuration WindOW oed re rendere bore ice oon ados 164 20 Vulnerabilities gae Fleece pi es 166 20 1 Stalils na ai AGAT A EN et dae ganar ac d DD A 166 20 1 1 Fixing Vulnerabilities orem eer cs 167 20 2 Settings iss pite prr WR ERR RERO DEED Pre RR ERR RENE me ds 167 21 Instant Messaging IM Encryption ssssssseeeeess 169 21 1 Disabling Encryption for Specific Users 0 0 cece eee eee 170 22 Game Laptop Mode isis fcidadvctaachcanacegadadeciidd oiaaa conan 172 22 1 Game Mod6e ad nhe be drea tle d acd pe ke Pa dope bodied 172 22 1 1 Configuring Automatic Game Mode 0 ee 173 22 1 2 Managing the Game List s oes ce m o ra lea oboe oe eds 174 22 1 3 Configuring Game Mode Settings 000 eee 175 22 1 4 Changing Game Mode Hotkey 0 0 00 esses 175 22 2 Laptop MOGG dennie Eee ina dog n RS OR de Rp PUR DR Ea b p p re e 176 22 2 1 Configuring Laptop Mode Settings 0 cece eee 177 23 Home NetwOFk cce meo xen rm hans me hn nnn Re as 178 23 1 Joining the BitDefender Network 00 cece cece eee eh 178 23 2 Adding Computers to the BitDefender Network e eee eee ee 179 23 3 Managing the BitDefender Network 181 24 Update oco RR o
18. You agree to upload the executable files for the purpose of being scanned by the BitDefender servers Similarly for the purpose of contracting and using the program you may have to give BitDefender certain personal data BitDefender informs you that it will treat your personal data in accordance with current applicable legislation and as established in its Privacy Policy DATA COLLECTION Access to the website by the User and the acquisition of products and services and the use of tools or content via the website implies the processing of personal data Complying with legislation governing the processing of personal data and information society services and electronic commerce is of the utmost importance to BitDefender Sometimes to access products services contents or tools you will in some cases need to provide certain personal details BitDefender guarantees that such data will be treated confidentially and in accordance with legislation governing the protection of personal data and information society services and electronic commerce BitDefender complies with applicable data protection legislation and has taken the administrative and technical steps necessary to guarantee the security of the personal data that it collects You declare that all the data that you provide will be true and accurate and undertakes to inform BltDefender of any changes to said data You have the right to object to the processing of any of his or her data which
19. You must register the product with a license key when the trial period ends You should purchase a license key or renew your license a few days before the current license key expires 10 1 Registering BitDefender Antivirus 2010 If you want to register the product with a license key or to change the current license key click the Register Now link located at the bottom of the BitDefender window The product registration window will appear Registration and My Account 47 BitDefender Antivirus 2010 Registration Wizard BitDefender Registration Current License Key Information Type VALID End User Expires in 365 days License key EO5D83D39F2B1BA8FE4D Enter license key Lele Eee EM Don t have a license key Buy one now To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area EL ass Registration You can see the BitDefender registration status the current license key and how many days are left until the license expires To register BitDefender Antivirus 2010 1 Type the license key in the edit field D Note You can find your license key on the CD label on the product registration card in the online purchase e mail If you do not have a BitDefender license key click the provided link to go to the BitDefender online store
20. You should check and fix them when you have the time Also if you move the mouse cursor over the icon a pop up will confirm the existence of pending issues When you open BitDefender the Security Status area will indicate the number of issues affecting your system gt In Intermediate Mode the security status is shown on the Dashboard tab gt In Expert Mode go to General gt Dashboard to check the security status 7 1 Fix All Issues Wizard The easiest way to fix the existing issues is to follow the step by step Fix All Issues wizard The wizard helps you easily remove any threats to your computer and data security To open the wizard do any of the following Right click the BitDefender icon in the system tray and select Fix All Issues Open BitDefender Depending on the user interface mode proceed as follows gt In Novice Mode click Fix All Issues gt In Intermediate Mode go to the Dashboard tab and click Fix All Issues gt In Expert Mode go to General gt Dashboard and click Fix All Issues Fixing Issues 37 BitDefender Antivirus 2010 Fix All Issues Click on Start to begin fixing these issues Not started Status Skip BitDefender is not activated Not started Critical Microsoft Updates Not started Other Microsoft updates Not started This PC has never been scanned for viruses Not started Yahoo Messenger Outdated Not started Winamp Outdated Not started Firefox Outdated Not s
21. a user defined task you can delete it by clicking the amp Delete button located to the right of the task You cannot remove system or miscellaneous tasks 2 Using Shortcut Menu A shortcut menu is available for each task Right click the selected task to open it System Tasks 5 Deep System Scan Last completed never System Scan p Last completed never v Run Task Quick System Scan Last completed never Run Task e Auto logon Scan Last completed never RunTask User Defined Tasks My Documents Last completed 11 3 2009 Scan Now wy Misc Tasks Paths Contextual Scan Schedule View Logs Device Detection Scan Qe Clone Task Properties Shortcut Menu For system and user defined tasks the following commands are available on the shortcut menu Scan Now runs the selected task initiating an immediate scan Paths opens the Properties window Paths tab where you can change the scan target of the selected task Note In the case of system tasks this option is replaced by Show Scan Paths as you can only see their scan target Schedule opens the Properties window Scheduler tab where you can schedule the selected task View Logs opens the Properties window Logs tab where you can see the reports generated after the selected task was run Antivirus 115 BitDefender Antivirus 2010 Clone Task duplicates the selected task This is useful when creating new ta
22. set up to steal personal information This option controls the BitDefender antiphishing protection in the current web browser only gt Ask before adding to whitelist prompts you before adding a web site to the White List Add to White List adds the current web site to the White List Note D Adding a site to the White List means that BitDefender will not scan the site for phishing attempts anymore We recommend you to add to the White List only sites that you fully trust White List opens the White List Whitelist This is the list of URLs that will not be Filtered by BitDefender Antiphishing engines The URLs entered in the Whitelist will not be checked by the BitDefender Antiphishing engines You will not be warned about any threats existing on these pages Add URL Add Website www bitdefender com Remove This is where you can define a list of websites URLs that should not be checked by BitDefender Antiphishing engines Antiphishing White List You can see the list of all the web sites that are not checked by the BitDefender antiphishing engines If you want to remove a site from the White List so that you can be notified about any existing phishing threat on that page click the Remove button next to it Integration into Web Browsers 200 BitDefender Antivirus 2010 You can add the sites that you fully trust to the White List so that they will not be scanned by
23. some BitDefender registry keys and files may remain in your system Such remainders may prevent a new installation of BitDefender They may also affect system performance and stability In order to completely remove BitDefender from your system you must run the uninstall tool If removal fails with an error screen click the button to run the uninstall tool to clean up the system Otherwise proceed as follows 1 Go to www bitdefender com uninstall and download the uninstall tool on your computer 2 Run the uninstall tool using administrator privileges The uninstall tool will remove all the files and registry keys that were not removed during the automatic removal process 3 Restart your computer Troubleshooting 214 BitDefender Antivirus 2010 If this information was not helpful you can contact BitDefender for support as described in section Support p 216 Troubleshooting 215 BitDefender Antivirus 2010 32 Support As a valued provider BitDefender strives to provide its customers with an unparalleled level of fast and accurate support The BitDefender Knowledge Base provides you with articles that contain solutions to most of your problems and questions related to BitDefender If you cannot find the solution in the Knowledge Base you can contact the BitDefender Customer Care Our support representatives will answer your questions in a timely manner and give you all the assistance you need 32 1 BitDefe
24. system or network administrator for details Important Please be aware that you only activate the modem by selecting the above mentioned options To configure the network connection follow these steps 1 Right click the Desktop The BitDefender Rescue CD contextual menu will appear 2 Select Terminal as root 3 Type the following commands pppconfig 4 Follow the on screen instructions If you re not sure what to write contact your system or network administrator for details 34 5 How do update BitDefender At boot time the update of the virus signatures is made automatically However if you skipped this step or simply wish to update after booting here are two ways to update BitDefender Use the BitDefender Scanner for Unices 1 Double click the START SCANNER icon on the desktop This will launch the BitDefender Scanner for Unices 2 Click Update Use the Update Signatures shortcut on the Desktop 1 Double click the Update Signatures shortcut on the Desktop The following window will appear BitDefender Rescue CD Howto 227 BitDefender Antivirus 2010 Hi this menu will help you update signatures files You can use it to set your network or to install signatures from your harddisk y Network Co ork Cumulative Lo e zip file from harddisk Try update aqain A UK X cancel nfiq Update Signatures 2 Do one of the following gt Select Cumulative to install signatures already
25. type the letter corresponding to the regular key you want to use For example if you want to use the Ctr1 Alt D hotkey you must check only Ctrl and Alt and type D Note 9 Removing the checkmark next to Use HotKey will disable the hotkey 6 Click OK to save the changes 6 6 2 Laptop Mode Laptop Mode is especially designed for laptop and notebook users Its purpose is to minimize BitDefender s impact on power consumption while these devices are running on battery While in Laptop Mode scheduled scan tasks are not performed as they require more system resources and implicitly increase power consumption BitDefender detects when your laptop has switched to battery power and it automatically enters Laptop Mode Likewise BitDefender automatically exits Laptop Mode when it detects the laptop is no longer running on battery Overview 34 BitDefender Antivirus 2010 To use Laptop Mode you must specify in the configuration wizard that you are using a laptop If you did not select the appropriate option when running the wizard you can later enable Laptop Mode as follows 1 Open BitDefender 2 Click the Settings button in the upper right corner of the window 3 In the General Settings category select the check box corresponding to Laptop Mode Detection 4 Click OK to save and apply the changes 6 7 Automatic Device Detection BitDefender automatically detects when you connect a removable storage device to your compu
26. you can minimize the product s influence on system performance during games 24 2 5 Managing Proxies If your company uses a proxy server to connect to the Internet you must specify the proxy settings in order for BitDefender to update itself Otherwise it will use the proxy settings of the administrator that installed the product or of the current user s default browser if any Note D The proxy settings can be configured only by users with administrative rights on the computer or by power users users who know the password to the product settings To manage the proxy settings click Proxy Settings A new window will appear Proxy Detected at Install Time Address Default Browser Proxy Addres Username Password Proxy Manager There are three sets of proxy settings Proxy Detected at Install Time proxy settings detected on the administrator s account during installation and which can be configured only if you are logged Update 189 BitDefender Antivirus 2010 on to that account If the proxy server requires a username and a password you must specify them in the corresponding fields Default Browser Proxy proxy settings of the current user extracted from the default browser If the proxy server requires a username and a password you must specify them in the corre
27. you will be prompted to provide the password Password protected archives cannot be scanned unless you provide the password The following options are available Password If you want BitDefender to scan the archive select this option and type the password If you do not know the password choose one of the other options Don t ask for a password and skip this object from scanning Select this option to skip scanning this archive Skip all password protected items without scanning them Select this option if you do not want to be bothered about password protected archives BitDefender will not be able to scan them but a record will be kept in the scan log Click OK to continue scanning Antivirus 131 BitDefender Antivirus 2010 Stopping or pausing the scan You can stop scanning anytime you want by clicking Stop amp Yes You will go directly to the last step of the wizard To temporarily stop the scanning process just click Pause You will have to click Resume to resume scanning Step 2 3 Select Actions When the scanning is completed a new window will appear where you can see the scan results Antivirus Scan Results Summary Below you can find the results summary For the current scan task Solved issues 0 Q 1 threat s affecting 1 object s require s your attention Take an overall action For all unresolved items or select individually the action For each item EICAR Test File not a virus 1 is
28. 219 BitDefender Antivirus 2010 33 Overview BitDefender Antivirus 2010 comes with a bootable CD BitDefender Rescue CD capable to scan and disinfect all existing hard drives before your operating system starts You should use BitDefender Rescue CD any time your operating system is not working properly because of virus infections That usually happens when you don t use an antivirus product The update of the virus signatures is made automatically without user intervention each time you start the BitDefender Rescue CD BitDefender Rescue CD is a BitDefender re mastered Knoppix distribution which integrates the latest BitDefender for Linux security solution into the GNU Linux Knoppix Live CD offering a desktop antivirus which can scan and disinfect existing hard drives including Windows NTFS partitions At the same time BitDefender Rescue CD can be used to restore your valuable data when you cannot boot Windows Note D BitDefender Rescue CD can be downloaded from this location http download bitdefender com rescue_cd 33 1 System Requirements Before booting BitDefender Rescue CD you must first verify if your system meets the following requirements Processor type x86 compatible minimum 166 MHz but do not expect a great performance in this case An i686 generation processor at 800MHz would make a better choice Memory Minimum 512 MB of RAM Memory 1 GB recommended CD ROM BitDefender Rescue CD runs from a CD
29. 29 3 Using BitDefender Manual Scan de etn paterne re 206 29 4 USING SCAN ACEUVIGY Batra xsara nde Debet ain aa Quiche en e ds 207 30 How to Schedule Computer Scan cece eee eee ee eee 208 Troubleshooting and Getting Help sssses 210 31 Troubleshooting oii tete e Rete es extern eth te aee 211 31 1 Installation Problemis es echoed dae sue dert atero cbe d ede d dre doe 211 31 1 1 Installation Validation Errors oeei congro oad rh daa reme tive vac aoe 211 31 1 2 Failed InstallatiODi esti uo dert be ert Seated agin Modan ith car aa tet 212 31 2 BitDefender Services Are Not Responding 0 e eee eee eee 213 31 3 BitDefender Removal Failed 0 cece eee eee eee eee eee ees 214 32 SUPPONE iis os Sore dh tn ahs une Moa ERE Ure DEDE Ver ME goatee wheal de 216 32 1 BitDefender Knowledge Base 0 cece cece eee eee eee eee 216 32 2 ASKING TOF Help opaco deod kr UR de bonus med sed ode kl RS ibis 216 32 3 ContacE Informatloh cassia anrs prr bobo na obe orte d Eton Qu ideae d 217 32 3 1 Web Addres SES ses poter ise ro kei de Gud sdeele i dea dioit 217 32 3 2 BitDefender OffICes airon pete dr pa dore dr dob donna adio RR e dolus 217 BitDefender Rescue CD usas enr hg nca cx aai nac 219 33 OVEIVIGW m 220 33 1 System Requirements rios ac i ote re ot e ole oe des o o eR 220 33 2 Included Software ciinei nunna dee dete dde etd pedals 221 34 BitDef
30. BitDefender Antivirus 2010 Identity Control protects your confidential data by filtering all outgoing web HTTP e mail SMTP and instant messaging traffic according to the rules you create in the Identity section Registry Control asks for your permission whenever a program tries to modify a registry entry in order to be executed at Windows start up Cookie Control asks for your permission whenever a new website tries to set a cookie Script Control asks for your permission whenever a website tries to activate a script or other active content At the bottom of the section you can see the Privacy Control statistics 19 1 1 Configuring Protection Level You can choose the protection level that better fits your security needs Drag the slider along the scale to set the appropriate protection level There are 3 protection levels Protection level Description Permissive All protection controls are disabled Default Only Identity Control is enabled Aggressive Identity Control Registry Control Cookie Control and Script Control are enabled You can customize the protection level by clicking Custom level In the window that will appear select the protection controls you want to enable and click OK Click Default Level to position the slider at the default level 19 2 Identity Control Keeping confidential data safe is an important issue that bothers us all Data theft has kept pace with the development
31. BitDefender Antivirus 2010 Privacy Control Version 13 0 16 vulnerability Registration Information Encryption E The license key For this product will expire in 365 days After this period your PC will not be protected Game Laptop Mode License Key EDSD83D39F2B1BAGFE4D Home Network Action Update no E andain aM To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this ea Registration This section displays Product Information the BitDefender product and version Registration Information the e mail address used to log your BitDefender account if configured the current license key and how many days are left until the license expires 25 1 Registering BitDefender Antivirus 2010 Click Register Now to open the product registration window Registration 191 BitDefender Antivirus 2010 Registration Wizard BitDefender Registration Current License Key Information Type VALID End User Expires in 365 days License key EO5D83D39F2B1BA8FE4D Enter license key umen mexee E Don t have a license key Buy one now To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area
32. Encryption Game Laptop Mode Home Network Update Registration WARNING 10 issues are affecting the security status of this PC Configure List Statistics Overview Scanned files Last update 11 6 2009 3 49 29 PM Disinfected files BitDefender Account Product not activated Infected files detected Registration Trial Last system scan Expires in lade cC Next scan File Activity To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Expert Mode On the left side of the window there is a menu containing all security modules Each module has one or more tabs where you can configure the corresponding security settings or perform security or administrative tasks The following table briefly describes each module For detailed information please refer to the Expert Mode p 92 part of this user guide General Antivirus Privacy Control Vulnerability Encryption Overview Allows you to access the general settings or to view the dashboard and detailed system info Allows you to configure your virus shield and scanning operations in detail to set exceptions and to configure the quarantine module Allows you to prevent data theft from your computer and protect your privacy while you are online Allows you to keep crucial software on your PC up to da
33. If you choose to skip these tasks BitDefender will notify you after the configuration wizard ends that there are pending issues on your system lvi Update BitDefender and perform a quick system scan now V Run a System Scan every day at 2 aM gt To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Task Selection Set BitDefender to perform important tasks for the security of your system The following options are available Update BitDefender and perform a quick system scan now during the next step the virus signatures and product files of BitDefender will be updated in order to protect your computer against the latest threats Also immediately after the update is completed BitDefender will scan the files from the Windows and Program Files folders to make sure they are not infected These folders contain files of the operating system and of installed applications and they are usually the first to be infected Run a System Scan every day at 2 AM sets BitDefender to perform a standard scan of your computer every day at 2 AM To change the time when the scan is run click the menu and select the desired start time If the computer is shut down when the schedule is due the scan will run the next time you start your computer Note If you later want to change the time whe
34. Menu appears You can choose between several options of starting Windows in Safe Mode You might want to select Safe Mode with Networking in order to be able to access the Internet Note For more information on Safe Mode go to the Windows Help and Support Center in the Start menu click Help and Support You can also find useful information by searching the Internet 29 4 Using Scan Activity Bar The Scan activity bar is a graphic visualization of the scanning activity on your system This small window is by default available only in Expert Mode You can use the Scan activity bar to quickly scan files and folders Drag amp drop the file or folder you want to be scanned onto the Scan activity bar Follow the Antivirus scan Activity Bar Scan wizard to complete the scan Note o For more information please refer to Scan Activity Bar p 30 How to Scan Files and Folders 207 BitDefender Antivirus 2010 30 How to Schedule Computer Scan Scanning your computer periodically is a best practice to keep your computer free from malware BitDefender allows you to schedule scan tasks so that you can automatically scan your computer To schedule BitDefender to scan your computer follow these steps 1 Open BitDefender and switch the user interface to Expert Mode 2 Click Antivirus on the left side menu 3 Click the Virus Scan tab Here you can find a number of default scan tasks and you can create your own
35. This component displays the status of the Vulnerability Check module designed to verify if the OS and applications installed on this PC are updated to the latest version and if Windows account password are checked For possible password bypass Vulnerability The Vulnerability module consists of two sections Status Area Displays the status of the Vulnerability Check module and allows you to enable disable tracking for this module s activity Quick Tasks This is where you can find a link to the vulnerability check wizard 15 1 Status Area The current status of a component is indicated using explicit sentences and one of the following icons Green circle with a check mark No issues affect the component Red circle with an exclamation mark Issues affect the component The sentences describing issues are written in red Just click the Fix or Install button corresponding to a sentence to fix the reported issue The most common issues reported for this component are listed in the following table Vulnerability 82 BitDefender Antivirus 2010 Vulnerability Check is BitDefender does not check for potential vulnerabilities disabled regarding missing Windows updates application updates or weak passwords Multiple vulnerabilities BitDefender found missing Windows application were detected updates and or weak passwords Critical Microsoft Critical Microsoft updates are available but not updates
36. Windows Such problems range from conflicting drivers to viruses preventing Windows to start normally In Safe Mode Windows loads only a minimum of operating system components and basic drivers Only a few applications work in Safe Mode This is why most viruses are inactive when using Windows in Safe Mode and they can be easily removed To start Windows in Safe Mode restart your computer and press the F8 key until the Windows Advanced Options Menu appears You can choose between several options of starting Windows in Safe Mode You might want to select Safe Mode with Networking in order to be able to access the Internet Note For more information on Safe Mode go to the Windows Help and Support Center in the Start menu click Help and Support You can also find useful information by searching the Internet 6 6 Game Mode and Laptop Mode Some computer activities such as games or presentations require increased system responsiveness and performance and no interruptions When your laptop is running on battery power it is best that unnecessary operations which consume additional power be postponed until the laptop is connected back to A C power To adapt to these particular situations BitDefender Antivirus 2010 includes two special operation modes Game Mode Laptop Mode 6 6 1 Game Mode Game Mode temporarily modifies protection settings so as to minimize their impact on system performance While in Game Mode the following
37. be opened Scan accessed files and P2P transfers options scans the accessed files and the communications through Instant Messaging Software applications ICQ NetMeeting Yahoo Messenger MSN Messenger Further on select the type of the files you want to be scanned Option Description Scan Scan all files All the accessed files will be scanned accessed regardless of their type files Scan applications Only the program files will be scanned This only means only the files with the following extensions exe bat com dll ocx Scr bin dat 386 vxd sys wdm Cla class ovl ole exe hlp Antivirus 105 BitDefender Antivirus 2010 doc dot xls ppt wbk wiz pot ppa xla xlt vbs vbe mdb rtf htm hta html xml xtp php asp js shs chm lnk pif prc url smm pdf msi ini csc cmd bas eml and nws Antivirus Scan user defined extensions Scan for riskware Scan only new and changed files Scan boot sectors Scan inside archives First action Deny access and continue Disinfect file Delete file Only the files with the extensions specified by the user will be scanned These extensions must be separated by Scans for riskware Detected files will be treated as infected The software that includes adware components might stop working if this option is enabled Select Skip dialers and applications from scan and o
38. by the system administrators The main role of rootkits is to hide processes files logins and logs They may also intercept data from terminals network connections or peripherals if they incorporate the appropriate software Rootkits are not malicious in nature For example systems and even some applications hide critical files using rootkits However they are mostly used to hide malware or to conceal the presence of an intruder into the system When combined with malware rootkits pose a great threat to the integrity and the security of a system They can monitor traffic create backdoors into the system alter files and logs and avoid detection Script Another term for macro or batch file a script is a list of commands that can be executed without user interaction Spam Electronic junk mail or junk newsgroup postings Generally known as any unsolicited e mail Spyware Glossary Any software that covertly gathers user information through the user s Internet connection without his or her knowledge usually for advertising purposes Spyware applications are typically bundled as a hidden component of freeware or shareware programs that can be downloaded from the Internet however it should be noted that the majority of shareware and freeware applications do not come with spyware Once installed the spyware monitors user activity on the Internet and transmits that information in the background to someone else Spyware can also
39. communication errors between the BitDefender services some of the BitDefender services are stopped other security solutions running on your computer at the same time with BitDefender viruses on your system affect the normal operation of BitDefender To troubleshoot this error try these solutions 1 Wait a few moments and see if anything changes The error may be temporary 2 Restart the computer and wait a few moments until BitDefender is loaded Open BitDefender to see if the error persists Restarting the computer usually solves the problem 3 Check if you have any other security solution installed as they may disrupt the normal operation of BitDefender If this is the case we recommend you to remove all of the other security solutions and then reinstall BitDefender 4 lf the error persists there may be a more serious problem for example you may be infected with a virus that interferes with BitDefender Please contact BitDefender for support as described in section Support p 216 31 3 BitDefender Removal Failed This article helps you troubleshoot errors that may occur when removing BitDefender There are two possible situations During removal an error screen appears The screen provides a button to run an uninstall tool that will clean up the system The removal hangs out and possibly your system freezes Click Cancel to abort the removal If this does not work restart the system If removal fails
40. date Note D When a virus is in quarantine it cannot do any harm because it cannot be executed or read 18 4 1 Managing Quarantined Files You can send any selected file from the quarantine to the BitDefender Lab by clicking Send By default BitDefender will automatically submit quarantined files every 60 minutes To delete a selected file from quarantine click the Delete button If you want to restore a selected file to its original location click Restore Contextual Menu A contextual menu is available allowing you to manage quarantined files easily The same options as those mentioned previously are available You can also select Refresh to refresh the Quarantine section Antivirus 146 BitDefender Antivirus 2010 18 4 2 Configuring Quarantine Settings To configure the quarantine settings click Settings A new window will appear V Delete Old Files Delete files older than day s Check for old files every day s Delete duplicated files Check for duplicated items every v Automatically Submit Files Submit files every minute s Scan quarantined files after update v Restore clean files This is where you can configure the Quarantine settings Quarantine Settings Using the quarantine settings you can set BitDefender to automatically perform the following actions Delete old files To automatically delete old quarantined f
41. detected the access to this will be denied Deletes infected files immediately without any warning Moves infected files into the quarantine Quarantined files cannot be executed or opened therefore the risk of getting infected disappears Type in the maximum size of the files to be scanned If the size is 0 Kb all files will be scanned regardless their size All the files accessed from the network will be scanned regardless of their type Only the program files will be scanned This means only the files with the following extensions exe bat com dll ocx Scr bin dat 386 vxd sys wdm Cla class ovl ole exe hlp doc dot xls ppt wbk wiz pot ppa xla xlt vbs vbe mdb rtf ahtn ehta shtml xm op php ES a S o SNS CN Linke afore DIC url smm pdf msi ini csc cmd bas eml and nws Only the files with the extensions specified by the user will be scanned These extensions must be separated by Scan e mail traffic scans the e mail traffic The following options are available Antivirus 107 BitDefender Antivirus 2010 Scan incoming e mail Scans all incoming e mail messages Scan outgoing e mail Scans all outgoing e mail messages Scan web HTTP traffic scans the http traffic Show warning when a virus is found opens an alert window when a virus is found in a file or in an e mail message For an infected file the a
42. gather information about e mail addresses and even passwords and credit card numbers Spyware s similarity to a Trojan horse is the fact that users unwittingly install the product when they install something else A common way to become a victim of spyware is to download certain peer to peer file swapping products that are available today Aside from the questions of ethics and privacy spyware steals from the user by using the computer s memory resources and also by eating bandwidth as it 236 BitDefender Antivirus 2010 sends information back to the spyware s home base via the user s Internet connection Because spyware is using memory and system resources the applications running in the background can lead to system crashes or general system instability Startup items Any files placed in this folder will open when the computer starts For example a startup screen a sound file to be played when the computer first starts a reminder calendar or application programs can be startup items Normally an alias of a file is placed in this folder rather than the file itself System tray Introduced with Windows 95 the system tray is located in the Windows taskbar usually at the bottom next to the clock and contains miniature icons for easy access to system functions such as fax printer modem volume and more Double click or right click an icon to view and access the details and controls TCP IP Transmission Control Protocol Inter
43. is not essential for the execution of the agreement and to its use for any purpose other than the maintenance of the contractual relationship In the event that you provide the details of a third party BitDefender shall not be held responsible for complying with the principles of information and consent and it shall therefore be you that guarantees to have previously informed and obtained the consent of the owner of the data with regards to communicating such data BitDefender and its affiliates and partners will only send marketing information by e mail or other electronic means to those users who have given their express consent to receiving communication concerning BitDefender products or services or newsletters End User Software License Agreement xii BitDefender Antivirus 2010 BitDefender s privacy policy guarantees you the right to access rectify eliminate and object to the processing of data by notifying BitDefender via e mail at juridic bitdefender com GENERAL This Agreement will be governed by the laws of Romania and by international copyright regulations and treaties The exclusive jurisdiction and venue to adjudicate any dispute arising out of these License Terms shall be of the courts of Romania In the event of invalidity of any provision of this Agreement the invalidity shall not affect the validity of the remaining portions of this Agreement BitDefender and BitDefender logos are trademarks of BITDEFENDER Al
44. malicious person hacker The hacker can find out sensitive information from the stolen data such as bank account numbers and passwords and use it to gain personal benefits Supposing such an application manages to avoid antivirus detection it cannot send the stolen data by e mail web or instant messages if you have created appropriate identity protection rules Identity Control can protect you from phishing attempts attempts to steal personal information The most common phishing attempts make use of a deceiving e mail to trick you into submitting personal information on a fake web page For example you may receive an e mail claiming to be from your bank and requesting you to urgently update your bank account information The e mail provides you with a link to the web page where you must provide your personal information Although they seem to be legitimate the e mail and the web page the misleading link directs you to are fake If you click the link in the e mail and submit your personal information on the fake web page you will disclose this information to the malicious persons who organized the phishing attempt If appropriate identity protection rules are in place you cannot submit personal information such as your credit card number on a web page unless you have explicitly defined an exception for the respective web page To configure Identity Control go to Privacy Control gt Identity in Expert Mode Privacy Control 151
45. no BitDefender products installed Wi Indicates an online computer with BitDefender installed S Indicates an offline computer with BitDefender installed 3 Do one of the following Select from the list the name of the computer to add Type the IP address or the name of the computer to add in the corresponding field 4 Click Add You will be prompted to enter the home management password of the respective computer Network 86 BitDefender Antivirus 2010 Enter the Home Network Management password for this PC A password is required in order to join or to create a network for security reasons It will guard the access to your computer via the home network Remote password Authenticate 5 Type the home management password configured on the respective computer 6 Click OK If you have provided the correct password the selected computer name will appear in the network map Note You can add up to five computers to the network map 16 1 3 Managing the BitDefender Network Once you have successfully created a BitDefender home network you can manage all BitDefender products from a single computer Network 87 BitDefender Antivirus 2010 DASHBOARD ANTIVIRUS ANTIPHISHING VULNERABILITY NETWORK Quick Tasks 10 10 0 1 INTERNET el vdanciu sf No PC click to add LOWES Register BitDefender on this computer 2dodete st No PC click to add Set a settings passw
46. program will try to modify a registry entry in order to be executed at Windows start up game exe will be added to Windows Registry Application path E game exe If you recognize this program we recommend you to allow this action Registry Alert You can see the program that is trying to modify Windows Registry If you do not recognize the program and if it seems suspicious click Block to prevent it from modifying Windows Registry Otherwise click Allow to permit the modification Based on your answer a rule is created and listed in the rules table The same action is applied whenever this program tries to modify a registry entry Note BitDefender will usually alert you when you install new programs that need to run after the next startup of your computer In most cases these programs are legitimate and can be trusted To configure Registry Control go to Privacy Control gt Registry in Expert Mode Privacy Control 158 BitDefender Antivirus 2010 M Hdenky Registry v Enable Registry Control Total attempts blocked o Privacy Control Vulnerability Name Action Application Path Encryption Game Laptop Mode Home Network Update Registration To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in
47. protection levels Protection level Description Permissive Covers basic security needs The resource consumption level is very low Antivirus 103 BitDefender Antivirus 2010 Only programs and incoming mail messages are scanned for viruses Besides the classical signature based scan the heuristic analysis is also used The actions taken on infected files are the following disinfect file move file to quarantine Default Offers standard security The resource consumption level is low All files and incoming amp outgoing mail messages are scanned for viruses and spyware Besides the classical signature based scan the heuristic analysis is also used The actions taken on infected files are the following disinfect file move file to quarantine Aggressive Offers high security The resource consumption level is moderate All files incoming amp outgoing mail messages and web traffic are scanned for viruses and spyware Besides the classical signature based scan the heuristic analysis is also used The actions taken on infected files are the following disinfect file move file to quarantine To apply the default real time protection settings click Default Level 18 1 2 Customizing Protection Level Advanced users might want to take advantage of the scan settings BitDefender offers The scanner can be set to scan only specific file extensions to search for specific malware threats or to skip archives This may greatly reduce sc
48. re online You should only accept active content from sites you fully know and trust BitDefender lets you choose to run these elements or to block their execution With Script Control you will be in charge of which websites you trust and which you don t BitDefender will ask you for permission whenever a website tries to activate a script or other active content You can see the name of the resource Click Yes or No and a rule will be created applied and listed in the rules table Firefox Location c program files mozilla firefox firefox exe Question This program received active content Activex Java Applet Script from www youtube com through an web HTTP service Do you want to allow this program to store it locally Allow this script to be stored and run only if the website is a trusted one Script Alert To configure Script Control go to Privacy Control gt Script in Expert Mode Privacy Control 163 BitDefender Antivirus 2010 gt General v Enable Script Control Total scripts blocked 0 gt Antivirus DIT vulnerability Dean Encryption Game Laptop Mode Home Network Update Registration mn 1 To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Script Control You c
49. saved on your hard disk by browsing your computer and loading the cumulative zip file gt Select Update to immediately connect to the internet and download the latest virus signatures 3 Click OK 34 5 1 How do update BitDefender over a proxy If there is a proxy server between your computer and the Internet some configurations are to be done in order to update the virus signatures To update BitDefender over a proxy use one of the following options Use the BitDefender Scanner for Unices 1 Double click the START SCANNER icon on the Desktop This will launch the BitDefender Scanner for Unices 2 Click Settings a new window will appear 3 Under Update Settings select the Enable HTTP Proxy check box Specify the Proxy host to be specified as follows host port Proxy user to be specified as follows domainN username and Password Select the Bypass proxy server when not available check box for a direct connection to be used when the proxy server is not available 4 Click Save 5 Click Update Use Terminal as root 1 Right click the Desktop The BitDefender Rescue CD contextual menu will appear 2 Select Terminal as root 3 Type the command cd ramdisk BitDefender scanner etc 4 Type the command mcedit bdscan conf to edit this file by using GNU Midnight Commander mc Uncomment the following line HttpProxy just delete the sign and specify the domain username password and server port of t
50. settings are applied Minimize processor time amp memory consumption Postpone automatic updates amp scans Eliminate all alerts and pop ups Scan only the most important files While in Game Mode you can see the letter G over the BitDefender icon Using Game Mode By default BitDefender automatically enters Game Mode when you start a game from the BitDefender s list of known games or when an application goes to full Overview 33 BitDefender Antivirus 2010 screen BitDefender will automatically return to the normal operation mode when you close the game or when the detected application exits full screen If you want to manually turn on Game Mode use one of the following methods Right click the BitDefender icon in the system tray and select Turn on Game Mode Press Ctrl Shift Alt G the default hotkey Important Do not forget to turn Game Mode off when you finish To do this use the same methods you did when you turned it on Changing Game Mode Hotkey If you want to change the hotkey follow these steps 1 Open BitDefender and switch the user interface to Expert Mode Click Game Laptop Mode on the left side menu Click the Game Mode tab Click the Advanced Settings button Under the Use HotKey option set the desired hotkey U AeA W N Choose the modifier keys you want to use by checking one the following Control key Ctrl Shift key Shift or Alternate key Alt In the edit field
51. step wizard assists you in fixing issues Additionally you can perform common tasks such as updating the BitDefender virus signature and product files or scanning the computer Intermediate Mode Aimed at users with average computer skills this mode extends what you can do in Novice Mode You can fix issues separately and choose which issues to be monitored Moreover you can manage remotely the BitDefender products installed on the computers in your household Expert Mode Suited for more technical users this mode allows you to fully configure each functionality of BitDefender You can also use all tasks provided to protect your computer and data Resetting the usage profile The usage profile reflects the main activities performed on the computer Depending on the usage profile the product interface is organized to allow easy access to your preferred tasks To reconfigure the usage profile click Reset Usage Profile and follow the configuration wizard Configuring Basic Settings 41 BitDefender Antivirus 2010 8 2 Security Settings In this area you can enable or disable product settings that cover various aspects of computer and data security The current status of a setting is indicated using one of these icons Green circle with a check mark The setting is enabled Red circle with an exclamation mark The setting is disabled To enable disable a setting select clear the corresponding Enable check box
52. system scan task right click the task and select Show Scan Paths For System Scan for example the following window will appear 0M em rtm Scheduler Wiew Looe Scan path s for this task s Local Disk C Ss Local Disk D se Local Disk E This is the list of items that will be scanned during this task Scan Target of System Scan System Scan and Deep System Scan will scan all local drives while Quick System Scan will only scan the Windows and Program Files folders Click OK to close the window To run the task just click Scan Antivirus 125 BitDefender Antivirus 2010 Scheduling Scan Tasks With complex tasks the scanning process will take some time and it will work best if you close all other programs That is why it is best for you to schedule such tasks when you are not using your computer and it has gone into the idle mode To see the schedule of a specific task or to modify it right click the task and select Schedule If you are already in a task s Properties window select the Scheduler tab The following window will appear 1 M S Overview Paths Scheduler View Logs Properties Scheduled every 4 hours Next scan 10 28 2009 1 59 25 PM Schedule O No O once Periodically At system startup EI Every 4 ES hours x Start date 10 28 2009 v Start time 1 59 25PM__
53. the antiphishing engines anymore To add a site to the White List provide its address in the corresponding field and click Add Report as Phishing informs the BitDefender Lab that you consider the respective web site to be used for phishing By reporting phished web sites you help protect other people against identity theft Help opens the help file About opens a window where you can see information about BitDefender and where to look for help in case something unexpected appears Integration into Web Browsers 201 BitDefender Antivirus 2010 28 Integration into Instant Messenger Programs BitDefender offers encryption capabilities to protect your confidential documents and your instant messaging conversations through Yahoo Messenger and MSN Messenger By default BitDefender encrypts all your instant messaging chat sessions provided that Your chat partner has a BitDefender version installed that supports IM Encryption and IM Encryption is enabled for the instant messaging application used for chatting You and your chat partner use either Yahoo Messenger or Windows Live MSN Messenger Important BitDefender will not encrypt a conversation if a chat partner uses a web based chat application such as Meebo or another chat application that supports Yahoo Messenger or MSN You can easily configure instant messaging encryption using the BitDefender toolbar from the chat window The toolbar should be so lo
54. these steps 1 Click Enable Network You will be prompted to configure the home management password Home Network 178 BitDefender Antivirus 2010 Enter Home Network Password A password is required in order to join or to create a network for security reasons It will guard the access to your computer via the home network Password Retype password Configure Password 2 Type the same password in each of the edit fields 3 Click OK You can see the computer name appearing in the network map 23 2 Adding Computers to the BitDefender Network Before you can add a computer to the BitDefender home network you must configure the BitDefender home management password on the respective computer To add a computer to the BitDefender home network follow these steps 1 Click Add Computer You will be prompted to provide the local home management password Please enter here the password that you have set when you enabled Home Management on this PC Password _ Don t show this message again during this session Enter Password 2 Type the home management password and click OK A new window will appear Home Network 179 BitDefender Antivirus 2010 Computer M RF one B loteri WE jocernsctesne RE onion orce Bi ion R Lesen IP or Computer Name 10 10 17 78 Please select the computers that yo
55. this area Registry Control You can see the rules created so far listed in the table To delete a rule select it and click the Delete button 19 4 Cookie Control Cookies are a very common occurrence on the Internet They are small files stored on your computer Websites create these cookies in order to keep track of specific information about you Cookies are generally made to make your life easier For example they can help the website remember your name and preferences so that you don t have to enter them on every visit But cookies can also be used to compromise your privacy by tracking your surfing patterns This is where Cookie Control helps When enabled Cookie Control will ask for your permission whenever a new website tries to set a cookie Privacy Control 159 BitDefender Antivirus 2010 Firefox Location c program files mozilla firefoxMirefox exe Question This program wants to send a previously stored cookie to www youtube com Do you want to allow this program to do this operation Allow this cookie to be stored and resent only if the website is a trusted one Cookie Alert You can see the name of the application that is trying to send the cookie file Click Yes or No and a rule will be created applied and listed in the rules table This will help you to choose which websites you trust and which you don t a Note Because of the
56. to change the password Click Next 11 3 6 Step 6 6 View Results BitDefender Vulnerability Check Wizard Results The Yulnerability Check has been run successfully The tasks you selected in the first step of the wizard have been performed Fn The Vulnerability Check has been run successfully The tasks you selected in the first step of the wizard have been performed Results Click Close Wizards 70 BitDefender Antivirus 2010 Intermediate Mode 71 BitDefender Antivirus 2010 12 Dashboard The Dashboard tab provides information regarding the security status of your computer and allows you to fix pending issues DASHBOARD ANTIVIRUS ANTIPHISHING VULNERABILITY Security Status Usage Profile Custom Status Detail WARNING 10 issues are o ANTIVIRUS affecting the security CRITICAL WARNING 2 pending issues status of this PC ANTIPHISHING v PROTECTED No issues VULNERABILITY CRITICAL WARNING 8 pending issues Security issues affect the computers in your network The dashboard module displays the product security status together with links to the most important product modules Dashboard The dashboard consists of the following sections Overall Status Indicates the number of issues affecting your computer and helps you fix them If there are any pending issues you will see a red circle with an exclamation mark and the Fix All
57. viruses and spyware Aggressive All files including archives are scanned for viruses and spyware Hidden files and processes are included in the scan The resource consumption level is higher Advanced users might want to take advantage of the scan settings BitDefender offers The scanner can be set to search only for specific malware threats This may greatly reduce scanning times and improve your computer s responsiveness during a scan Drag the slider to select Custom and then click the Custom level button A window will appear Specify the type of malware you want BitDefender to scan for by selecting the appropriate options Option Description Scan for viruses Scans for known viruses 60 BitDefender Antivirus 2010 Option Description BitDefender detects incomplete virus bodies too thus removing any possible threat that could affect your system s security Scan for adware Scans for adware threats Detected files will be treated as infected The software that includes adware components might stop working if this option is enabled Scan for spyware Scans for known spyware threats Detected files will be treated as infected Scan for applications Scan for legitimate applications that can be used as a spying tool to hide malicious applications or for other malicious intent Scan for dialers Scans for applications dialing high cost numbers Detected files will be treated as infected The software that includes diale
58. will see the next desktop You may now start using BitDefender Rescue CD BitDefender Rescue CD Howto 223 The Desktop 34 2 Stop BitDefender Rescue CD You can safely shut down your computer by selecting Exit from the BitDefender Rescue CD contextual menu right click to open it or by issuing the halt command in a terminal BitDefender Terminal Terminal as root Apps Backup and Recover Security Net Admin Mail web Choose EXIT When BitDefender Rescue CD has successfully closed all programs it will show a screen like the following image You may remove the CD in order to boot from your hard drive Now it s ok to turn off your computer or to reboot it BitDefender Rescue CD Howto 224 INIT Sending processes the KILL signal Cinit Caufsd Caufsd Caufsd Caufsd ld Chald addon acpi Chald addon keyb ksoftirgd logsave inetd is khelper kthread ata ata aw kseriod kpsmoused ksuspe Cinit Caufsd aufsd aufsd Caufsd kblockd kacpid knoppix halt Cevents khelper kthread atas peootfs umounted KNOPPIX halted Wait for this message when shutting down 34 3 How do I perform an antivirus scan A wizard will appear when the boot process has finished and allow you to full scan your computer All you have to do is click the Start button Note If your screen resolution isn t high enough you will be asked to st
59. you to specify other actions to be taken on infected files If you want to change the scanning options follow these steps 1 Open BitDefender and switch the user interface to Expert Mode 2 Click Antivirus on the left side menu 3 Click the Virus Scan tab 4 Right click the Contextual Scan task and select Open A window will appear Integration into Windows Contextual Menu 197 BitDefender Antivirus 2010 5 Click Custom and configure the scanning options as needed To find out what an option does keep the mouse over it and read the description displayed at the bottom of the window 6 Click OK to save the changes 7 Click OK to confirm and apply the new scanning options Important You should not change the scanning options of this scanning method unless you have a strong reason to do so Integration into Windows Contextual Menu 198 BitDefender Antivirus 2010 27 Integration into Web Browsers BitDefender protects you against phishing attempts when you are surfing the Internet It scans the accessed web sites and alerts you if there are any phishing threats A White List of web sites that will not be scanned by BitDefender can be configured BitDefender integrates directly through an intuitive and easy to use toolbar into the following web browsers Internet Explorer e Mozilla Firefox You can easily and efficiently manage antiphishing protection and the White List using the BitDefender Antiphishing toolba
60. 1 1 Step 1 Register BitDefender Antivirus 2010 usseessesssssss 8 3 1 2 Step 2 Create a BitDefender Account 0 c cece eee eee eee 9 3 2 Configuration WIZAEG sss seva Dora eta carp ects sa este ayes qr Re UR eae aN 11 3 2 1 Step l Select Usage Profile r r ento enorme ee sente 12 3 2 2 Step 2 Describe COImpUler 4 5 cena ch epa prede AR A UR SACER 13 3 2 3 Step 3 Select User Interface iso ceoce eee xe noe evt xe nce s 14 3 2 4 Step 4 Configure BitDefender Network 00 cece eee eee eee 15 3 2 5 Step 5 Select the Tasks to Be RUN iiss sce semen ec tts 16 3 2 6 Stepa PMS qiie aped ORI OUR ed v APRI e a DR Ctr UR Pant 17 4 Upgrade i cosexrec e troc op bene rt n eoe GR POS a DR RAT 19 5 Repairing or Removing BitDefender sisser rere 20 Getting Started NM T 21 6 OVeIVIBW siad ee niga der naw o te api acetals RaR 22 6 1 Opening BitDefendet erect ees Sysia ridata ER eC EIEEE EPI DER PERERA 22 6 2 User Interface View Modes 0 cece cece eee eee teen eees 22 6 2 1 Novice IM OG Sse ei anes sd trendy anceps as eta aus a ar tna deese ai Bicrasay alana E 23 6 2 2 Intermediate Mode 14v Louie mans tur tierno riete wank Pind 25 6 2 3 Expert Mode i esee stus e hnc dora eer tea hii ert Oe inp EEE 27 6 3 System Tray ICON iiid nnd dae ed br EERDE EN RR Erde Med DR E dis 29 6 4 Scan Activity Bar isses earum ee parie pace edes pira a e REEE pide s 30 6 4 1 Scan Files and F
61. 10 exists on tapes or disks Every computer comes with a certain amount of physical memory usually referred to as main memory or RAM Non heuristic This method of scanning relies on specific virus signatures The advantage of the non heuristic scan is that it is not fooled by what might seem to be a virus and does not generate false alarms Packed programs A file in a compression format Many operating systems and applications contain commands that enable you to pack a file so that it takes up less memory For example suppose you have a text file containing ten consecutive space characters Normally this would require ten bytes of storage However a program that packs files would replace the space characters by a special space series character followed by the number of spaces being replaced In this case the ten spaces would require only two bytes This is just one packing technique there are many more Path The exact directions to a file on a computer These directions are usually described by means of the hierarchical filing system from the top down The route between any two points such as the communications channel between two computers Phishing The act of sending an e mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft The e mail directs the user to visit a Web site where they are ask
62. BitDefender will let you know not only when you configure settings that might affect your computer s security but also when you forget to do important tasks The current status of a component is indicated using explicit sentences and one of the following icons Green circle with a check mark No issues affect the component Antivirus 74 BitDefender Antivirus 2010 Red circle with an exclamation mark Issues affect the component The sentences describing issues are written in red Just click the Fix button corresponding to a sentence to fix the reported issue If an issue is not fixed on the spot follow the wizard to fix it 13 1 1 Configuring Status Tracking To select the components BitDefender should monitor click Configure Status Tracking and select the Enable alerts check box corresponding to the features you want to be tracked Important To ensure that your system is fully protected please enable tracking for all components and fix all reported issues The status of the following security components can be tracked by BitDefender Antivirus BitDefender monitors the status of the two components of the Antivirus feature real time protection and an on demand scan The most common issues reported for this component are listed in the following table Issue Description Real time protection is Files are not scanned as they are accessed by you disabled or by an application running on this system This PC has ne
63. Click the button that best describes the activities performed on this computer the usage profile Option Description Typical Click here if this PC is used mainly for browsing and multimedia activities Gamer Click here if this PC is used primarily for gaming Custom Click here if you want to configure all the main settings of BitDefender You can later reset the usage profile from the product interface Installing BitDefender 12 BitDefender Antivirus 2010 3 2 2 Step 2 Describe Computer BitDefender Configuration Wizard Choose which of these options applies to this PC This step allows you to configure BitDefender Home Network Management and BitDefender Laptop Mode Please check the boxes that fit the description of this PC v This computer is in a home network Select this option if you want to have easy user interface access to the Home Network Management module This module enables you to manage other BitDefender products in your home network remotely C This computer is a laptop Select this option if you want to have the Laptop Mode enabled by default It ensures that the battery of your laptop will last longer by not performing tasks that require additional power To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Computer Description Select t
64. Expert Mode Update 184 BitDefender Antivirus 2010 EE v Automatic Update is enabled General Antivirus Last checked 11 3 2009 4 16 03 PM gt Privacy Control Last update 11 3 2009 4 15 38 PM gt Vulnerability Antimalware Engine Properties Encryption Virus signatures 4480922 Game Laptop Mode Engine Version 7 28722 Home Network noo RN Update Status Status None Total update OKB Downloaded OKB No update available To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Automatic Update Here you can see when the last check for updates and the last update were performed as well as information about the last update performed if successful or the errors that occurred Also information about the current engine version and the number of signatures is displayed If you open this section during an update you can see the download status Important A To be protected against the latest threats keep the Automatic Update enabled 24 1 1 Requesting an Update The automatic update can be done anytime you want by clicking Update Now This update is also known as Update by user request The Update module will connect to the BitDefender update server and will verify if any u
65. If you disable a monitored setting BitDefender will indicate this as an issue that you need to fix Configuring Basic Settings 42 BitDefender Antivirus 2010 If you do not want a monitored setting that you disabled to be shown as an issue you must configure the tracking system accordingly You can do that either in Intermediate Mode or in Expert Mode In Intermediate Mode the tracking system can be configured from separate locations based on settings categories For detailed information please refer to the Intermediate Mode p 71 part of this user guide In Expert Mode the tracking system can be configured from a central location Follow these steps 1 Go to General gt Dashboard 2 Click Configure Status Tracking 3 Clear the check box corresponding to the item you want not to be monitored For detailed information please refer to chapter Dashboard p 93 8 3 General Settings In this area you can enable or disable settings that affect product behavior and user experience To enable disable a setting select clear the corresponding Enable check box The entire list of settings and their description is provided in the following table Setting Description Game Mode Game Mode temporarily modifies protection settings so as to minimize their impact on system performance during games Laptop Mode Detection Laptop Mode temporarily modifies protection settings so as to minimize their impact on the
66. Issues button Click the button to start the Fix All Issues wizard Status Detail Indicates the status of each main module using explicit sentences and one of the following icons Green circle with a check mark No issues affect the security status Your computer and data are protected Gray circle with an exclamation mark The activity of this module s components is not monitored Thus no information is available regarding their security status There may be specific issues related to this module Red circle with an exclamation mark There are issues that affect the security of your system Critical issues require your immediate attention Non critical issues should also be addressed as soon as possible Dashboard 72 BitDefender Antivirus 2010 Click the name of a module to see more details about its status and to configure status tracking for its components Usage Profile Indicates the usage profile that is currently selected and offers a link to a relevant task for that profile gt When the Typical profile is selected the Scan Now button allows you to perform a System Scan using the Antivirus Scan Wizard The entire system will be scanned except for archives In the default configuration it scans for all types of malware other than rootkits gt When the Gamer profile is selected the Turn On Off Game Mode button allows you to enable disable Game Mode Game Mode temporarily modifies protection settings s
67. ROM therefore a CD ROM and a BIOS capable to boot from it is required Internet connection Although BitDefender Rescue CD will run with no Internet connection the update procedures will require an active HTTP link even through some proxy server Therefore for an up to date protection the Internet connection is a MUST Graphical resolution Standard SVGA compatible graphics card Overview 220 BitDefender Antivirus 2010 33 2 Included Software BitDefender Rescue CD includes the following software packages Xedit This is a text file editor Vim This is a powerful text file editor containing syntax highlighting a GUI and much more For more information please refer to the Vim homepage Xcalc This is a calculator RoxFiler RoxFiler is a fast and powerful graphical file manager For more information please refer to the RoxFiler homepage MidnightCommander GNU Midnight Commander mc is a text mode file manager For more information please refer to the MC homepage Pstree Pstree displays running processes Top Top displays Linux tasks Xkill Xkill kills a client by its X resources Partition Image Partition Image helps you save partitions in the EXT2 Reiserfs NTFS HPFS FAT16 and FAT32 file system formats to an image file This program can be useful for backup purposes For more information please refer to the Partimage homepage GtkRecover GtkRecover is a GTK version of the console program re
68. Restart the computer if required In case of a major update you will be asked to restart your computer Click Reboot to immediately reboot your system If you want to reboot your system later just click OK We recommend that you reboot your system as soon as possible 13 2 2 Scanning with BitDefender To scan your computer for malware run a particular scan task by clicking the corresponding button or selecting it from the drop down menu The following table presents the available scan tasks along with their description Task Description System Scan Scans the entire system except for archives In the default configuration it scans for all types of malware other than rootkits My Documents Scan Use this task to scan important current user folders My Documents Desktop and StartUp This will ensure the safety of your documents a safe workspace and clean applications running at startup Deep System Scan Scans the entire system In the default configuration it scans for all types of malware threatening your system s security such as viruses spyware adware rootkits and others Custom Scan Use this task to choose specific files and folders to be scanned Note 9 Since the Deep System Scan and System Scan tasks analyze the entire system the scanning may take a while Therefore we recommend you to run these tasks on low priority or better when your system is idle Antivirus 71 BitDefender Antivirus 2010 When you r
69. Step 2 BitDefender Configuration Wizard Home Network Management Configuration BitDefender Antivirus 2010 includes Home Management which enables you to create a virtual network of all the computers in your household and to manage all of the BitDefender products installed in this network You can act as an administrator of a network that you create or you can be part of a network created and managed from another computer Enable Home Network Home Management password Retype password To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area BitDefender Network Configuration BitDefender enables you to create a virtual network of the computers in your household and to manage the BitDefender products installed in this network If you want this computer to be part of the BitDefender Home Network follow these steps 1 Select Enable Home Network 2 Type the same administrative password in each of the edit fields The password enables an administrator to manage this BitDefender product from another computer Installing BitDefender 15 BitDefender Antivirus 2010 Click Next to continue 3 2 5 Step 5 Select the Tasks to Be Run BitDefender Configuration Wizard Protect your PC We recommend that you update BitDefender and run a system scan before you continue
70. a wizard helps you successfully complete the task Fixing Issues 38 BitDefender Antivirus 2010 System vulnerabilities BitDefender automatically checks your system for vulnerabilities and alerts you about them System vulnerabilities include the following gt weak passwords to Windows user accounts gt outdated software on your computer gt missing Windows updates p gt Windows Automatic Updates is disabled When such issues are to be fixed the vulnerability scan wizard is started This wizard assists you in fixing the detected system vulnerabilities For detailed information please refer to section Vulnerability Check Wizard p 64 7 2 Configuring Issue Tracking The issue tracking system is pre configured to monitor and alert you about the most important issues that may affect the security of your computer and data Additional issues may be monitored based on the choices you make in the configuration wizard when you configure your usage profile Besides the issues monitored by default there are several other issues you can be informed about You can configure the tracking system to best serve your security needs by choosing which specific issues to be informed about You can do that either in Intermediate Mode or in Expert Mode In Intermediate Mode the tracking system can be configured from separate locations Follow these steps 1 Go to the Antivirus Antiphishing or Vulnerability tab 2 Click Configur
71. ab 2 On the left side Quick Tasks area click System Scan to start a standard scan of the entire computer To run a different scan task click the arrow on the button and select the desired scan task To configure and run a custom scan click Custom Scan These are the available scan tasks System Scan Scans the entire system except for archives In the default configuration it scans for all types of malware other than rootkits Deep System Scan Scans the entire system In the default configuration it scans for all types of malware threatening your system s security such as viruses spyware adware rootkits and others My Documents Scan Use this task to scan important current user folders My Documents Desktop and StartUp This will ensure the safety of your documents a safe workspace and clean applications running at startup Custom Scan This option helps you configure and run a custom scan task allowing you to specify what to scan and the general scanning options You can save custom scan tasks so that you can later access them in Intermediate Mode or in Expert Mode 3 Follow the Antivirus Scan wizard to complete the scan If you chose to run a custom scan you must complete instead the Custom Scan wizard Running Scan Tasks in Expert Mode In Expert Mode you can run all of the pre configured scan tasks and also change their scanning options Moreover you can create customized scan tasks if you want to scan specific
72. accessible to everyone who is able to work under Windows This book will describe for you BitDefender Antivirus 2010 will guide you through the installation process will show you how to configure it You will find out how to use BitDefender Antivirus 2010 how to update test and customize it You will learn how to get best from BitDefender We wish you a pleasant and useful lecture 1 Conventions Used in This Book 1 1 Typographical Conventions Several text styles are used in the book for an improved readability Their aspect and meaning are presented in the following table sample syntax Syntax samples are printed with monospaced characters http www bitdefender com The URL link is pointing to some external location on http or ftp servers sales bitdefender com E mail addresses are inserted in the text for contact information Preface p xiv This is an internal link towards some location inside the document filename File and directories are printed using monospaced font option All the product options are printed using strong characters The code listing is printed with monospaced sample code listing EISE 1 2 Admonitions The admonitions are in text notes graphically marked bringing to your attention additional information related to the current paragraph Preface xiv BitDefender Antivirus 2010 Note The note is just a short observation Although you can omit it the notes can provide valuab
73. ach option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Automatic Vulnerability Checking Settings Select the check boxes corresponding to the system vulnerabilities you want to be regularly checked Critical Windows Updates Regular Windows Updates Application Updates Weak Passwords Note If you clear the check box corresponding to a specific vulnerability BitDefender will no longer notify you about the related issues Vulnerability 168 BitDefender Antivirus 2010 21 Instant Messaging IM Encryption By default BitDefender encrypts all your instant messaging chat sessions provided that Your chat partner has a BitDefender version installed that supports IM Encryption and IM Encryption is enabled for the instant messaging application used for chatting You and your chat partner use either Yahoo Messenger or Windows Live MSN Messenger Important A BitDefender will not encrypt a conversation if a chat partner uses a web based chat application such as Meebo or if one of the chat partners uses Yahoo and the other Windows Live MSN To configure instant messaging encryption go to Encryption gt IM Encryption in Expert Mode Note You can easily configure instant messaging encryption using the BitDefender toolbar from the chat window For more information please refer to Integration into Instant Mess
74. act does not have installed a BitDefender version that supports IM encryption 21 1 Disabling Encryption for Specific Users To disable encryption for a specific user follow these steps Instant Messaging IM Encryption 170 BitDefender Antivirus 2010 1 Click the Add button to open the configuration window User ID IM Application Yahoo Messenger O Windows Live MSN Messenger Adding Contacts 2 Type in the edit field the user ID of your contact 3 Select the instant messaging application associated with the contact 4 Click OK Instant Messaging IM Encryption 171 BitDefender Antivirus 2010 22 Game Laptop Mode The Game Laptop Mode module allows you to configure the special operation modes of BitDefender Game Mode temporarily modifies the product settings so as to minimize the resource consumption when you play Laptop Mode prevents scheduled tasks from running when the laptop is running on battery in order to save battery power 22 1 Game Mode Game Mode temporarily modifies protection settings so as to minimize their impact on system performance While in Game Mode the following settings are applied All BitDefender alerts and pop ups are disabled The BitDefender real time protection level is set to Permissive Updates are not performed by default Note 9 To change this setting go to Update Settings and clear the Don t update if Game Mode
75. an error message will appear Click OK and check the path for validity The paths will appear in the table as you add them You can add as many paths as you want To remove an entry from the table select it and click the Delete button Click Next Antivirus 139 BitDefender Antivirus 2010 Step 3 4 Select Scanning Type BitDefender Exclusions Wizard Please choose the scan type Please choose the type of scan exclusion that will be applied to the selected exceptions on demand on access or both Click the text in each cell in the right column of the table below and select the option that best suits your needs Selected Objects Please choose the scan type c documents and settings vdanciuldesktopleicar testl On access Please choose the exclusions for the scanning process carefully and remember that it is not recommended to define exclusions Scanning Type You can see a table containing the paths to be excluded from scanning and the type of scanning they are excluded from By default the selected paths are excluded from both on access and on demand scanning To change when to apply the exception click on the right column and select the desired option from the list Click Next Antivirus 140 BitDefender Antivirus 2010 Step 4 4 Scan Excluded Files B tD e nda BitDefender Exclusions Wizard Finish Before excluding a file from scan it is highly rec
76. an see the rules created so far listed in the table To delete a rule select it and click the Delete button To modify the rule parameters select the rule and click the Edit button or double click it Make the desired changes in the configuration window To manually create a rule click the Add button and configure the rule parameters in the configuration window 19 5 1 Configuration Window When you edit or manually add a rule the configuration window will appear Privacy Control 164 BitDefender Antivirus 2010 Domain Any O Domain Select Action Allow O Deny Select the specific domain s that you want to allow or block scripting for Generally you should use this wizard to specify the domains you want to allow scripting from It is recommended that you block scripts from all domains you don t explicitly trust Select Address and Action You can set the parameters Domain address type in the domain on which the rule should apply Action select the action of the rule Action Description Allow The scripts on that domain will execute Deny The scripts on that domain will not execute Click Finish Privacy Control 165 BitDefender Antivirus 2010 20 Vulnerability An important step in protecting your computer against malicious persons and applications is to keep up to date the operating system and the applications you regularly use Moreover to
77. an tasks My Documents Scan System Scan or Deep System Scan Fix all issues on this PC Allows you to fix the issues that are affecting the security of this computer by following the Fix All Issues wizard View History Events Allows you access to the History amp Events module of the BitDefender product installed on this computer Update Now Intitiates the Update process for the BitDefender product installed on this computer Set as Update Server for this network Allows you to set this computer as update server for all BitDefender products installed on the computers in this network Using this option will reduce internet traffic because only one computer in the network will connect to the internet to download updates Before running a task on a specific computer you will be prompted to provide the local home management password Please enter here the password that you have set when you enabled Home Management on this PC Password Dont show this message again during this session Enter Password Type the home management password and click OK Home Network 182 BitDefender Antivirus 2010 Note If you plan to run several tasks you might want to select Don t show this message again this session By selecting this option you will not be prompted again for this password during the current session Home Network 183 BitDefender Antivirus 2010 24 Update New ma
78. and buy one 2 Click Register Now 3 Click Finish 10 2 Activating BitDefender To activate BitDefender you must create or sign in to a BitDefender account If you did not register a BitDefender account during the initial registration wizard you can do that as follows Registration and My Account 48 BitDefender Antivirus 2010 e In Novice Mode click Fix All Issues The wizard will help you fix all pending issues including activating the product e n Intermediate Mode go to the Security tab and click the Fix button corresponding to the issue regarding the product activation In Expert Mode go to Registration and click the Activate Product button The account registration window will open This is where you can create or sign in into a BitDefender account to activate your product Registration Wizard BitDefender Account To have access to the antimalware updates and technical support activate BitDefender by creating signing in an account Activation can be delayed for 15 days For evaluation versions and for 30 days for registered versions More info http www bitdefender com why_register Create a new account E mail address Enter e mail address Password Enter password Retype password Confirm password E mailing options Send me all messages an Sign in previously created account Register later registration is mandatory To find out more about each option dis
79. anning times and improve your computer s responsiveness during a scan You can customize the Real time protection by clicking Custom level The following window will appear Antivirus 104 BitDefender Antivirus 2010 v Scan accessed files Scan only new and changed files for increased performance Scan boot sectors Scan inside archives Action to take when an infected file is found First action lt Disinfect file gt E Second action Move file to quarantine gt tion to take when a suspect file is Found First action Deny access and continue Second action Deny access and continue Don t scan files larger than 0 KB Scan network shares an e mail traffic Scan incoming e mail Scan outgoing e mail an web HTTP traffic Show warning when a virus is Found Scan files sent received over IM iw Scan Yahoo Messenger traffic iw Scan Windows Live Messenger traffic Choose action For infected files Shield Settings The scan options are organized as an expandable menu very similar to those used for exploration in Windows Click the box with to open an option or the box with to close an option a Note You can observe that some scan options although the sign appears cannot be opened The reason is that these options weren t selected yet You will observe that if you select them they can
80. anual Scan Antivirus Scan Scanned items Click Add Target to define the scanning target For this scan task deal Scan Target inthis step you can choose the files and folders to be scanned BitDefender Manual Scan Click Add Folder select the location you want to scan and click OK If you want to scan multiple folders repeat this action for each additional location The paths to the selected locations will appear in the Scan Target column If you change your mind about the location just click the Remove button next to it Click the Remove All Paths button to remove all the locations that were added to the list When you are done selecting the locations click Continue The Antivirus Scan wizard will appear and guide you through the scanning process For detailed information about this wizard please refer to Antivirus Scan Wizard p 52 Scanning options The scanning options are pre configured for the best detection results If infected files are detected BitDefender will try to disinfect them remove the malware code If disinfection fails the Antivirus Scan wizard will allow you to specify other actions to be taken on infected files The scanning options are standard and you cannot change them Overview 32 BitDefender Antivirus 2010 What is Safe Mode Safe Mode is a special way to start Windows used mainly to troubleshoot problems affecting normal operation of
81. ard Cli Browse to change the installation directory of BO Installation location C Program Fies eitDefender Click the Finish button to exit the Setup Wizard Q Installation Steps Follow these steps to install BitDefender Antivirus 2010 1 Click Next You can cancel installation anytime you want by clicking Cancel BitDefender Antivirus 2010 alerts you if you have other antivirus products installed on your computer Click Remove to uninstall the corresponding product If you want to continue without removing the detected products click Next Warning It is highly recommended that you uninstall any other antivirus products detected before installing BitDefender Running two or more antivirus products at the same time on a computer usually renders the system unusable 2 Please read the License Agreement and click I agree Important If you do not agree to these terms click Cancel The installation process will be abandoned and you will exit setup 3 Select the type of installation to be performed Installing BitDefender 6 BitDefender Antivirus 2010 Typical to install the program immediately using the default installation options If you choose this option skip to Step 6 Custom to configure the installation options and then install the program This option allows you to change the installation path 4 By default BitDefender Antivirus 2010 will be installed in C Program Files Bi
82. are nee 51 1I Wizards 4 iciivdiooakatiaadiesineuns dre tocsawiaiateieeavenns doen s 52 T1 T Antivirus Scan Wizard 52 orien tb htt dat dsl ie b ia Bok bias a 52 DLL Le Step 1 3 Scanhllg x2 prkse dg di don a ben a be P rk dion tertius 52 11 1 2 Step 2 3 Select ACON riec ann stg s err e un RR de RU RR et 53 11 1 3 5tep 3 3 View Results io e cache nr rdc hd e ea OR RU aes 55 11 2 Custom Scar WiZald 5 scio happier p dette bet arbe t ie dr nds 56 11 2 1 Step 1 6 Welcome Window 00 cece cece eee 56 11 2 2 Step 2 6 Select larget cz ssepe se pr heR ERECPEDSR PRESE nage 57 11 2 3 Step 3 6 Select ACtlOnS isse deste b er be bs epi RR RR 59 11 2 4 Step 4 6 Additional Settings 0 ccc cece eee 61 11 2 5 Step 5 64 SCANNING sas dorado dora ko rfe dos ge it P deor gu aue 62 11 2 6 Step 6 6 View RESUS ceris ec ett des RISE R rh RR be 63 11 3 Vulnerability Check WIZaId uui ie mtt pn RE RS eR RR E o Pg 64 11 3 1 Step 1 6 Select Vulnerabilities to Check lssssesesesssse 65 11 3 2 Step 2 6 Checking for Vulnerabilities siiis 66 11 3 3 Step 3 6 Update WINdOWS 5 de bros rk i on pk t bus 67 11 3 4 Step 4 6 Update Applications 0 cece eee ee eee 68 11 3 5 Step 5 6 Change Weak Passwords 0 cece eee eens 69 11 3 6 Step 6 6 View Resulls c oer d e asd i SR EPA shaded ama 70 Intermediate MOoGG uiis att Fea Sa prr haue ain 71 L2 D
83. art scanning in text mode Follow the three step guided procedure to complete the scanning process 1 You can see the scan status and statistics scanning speed elapsed time number of scanned infected suspicious hidden objects and other Note 9 The scanning process may take a while depending on the complexity of the scan 2 You can see the number of issues affecting your system The issues are displayed in groups Click the box to open a group or the box to close a group You can choose an overall action to be taken for each group of issues or you can select separate actions for each issue 3 You can see the results summary If you want to scan a certain directory only you can use one of the following alternatives Use the BitDefender Scanner for Unices BitDefender Rescue CD Howto 225 BitDefender Antivirus 2010 1 Double click the START SCANNER icon on the Desktop This will launch the BitDefender Scanner for Unices 2 Click Scanner a new window will appear 3 Select the directory you wish to scan and click Open to start scanning using the same wizard that appeared when you first booted Use the contextual menu browse your folders right click a file or directory and select Send to Then choose BitDefender Scanner Or you can issue the next command as root from a terminal The BitDefender Antivirus Scanner will start with the selected file or folder as default location to scan b
84. asShbOar sssi estscd oro er pecans a ee nas EEE P DR GR Rr e 72 13 TIBUS crenn ae aa E E R 74 13 1 Status Area ce iinanoni sanina ae es E ene RR RR RD HR EG 6 74 13 1 1 Configuring Status Mackin g sus poto etn RR n eR tenen 75 13 2 Quick TASKS ae innvia ec tree rnnt td i e Vd RR CR ER QE uae 76 13 2 1 Updating BitDefender acam cuan oae te ea eed er e En 76 13 2 2 Scanning with BitDefender 5 53 cid dicate e ae eric rtc c ces 77 T4 Antiphilshilit cue tritt ette et a a 79 BitDefender Antivirus 2010 TAI Status ANC ais cos csscis trm tad rmn a aeos AUR anna RR aeg 79 14 2 Quick Tasks 1c perenni c ace de eR E RR C n 80 14 2 1 Updating BitDefender a nein eot t n onem 80 14 2 2 Scanning with BitDefender 5 cones cer enter e 81 15 Vulnerability dicet acepte terae oe D et pce os 82 15 1 Status Area cc cst Doy pep ROO QUU RE APO R BRUDER G0 d ONES Dx e REOR PURUE aid 82 15 2 QUK TaSKS c3 oo E en quod FER nad cate Sgt tide exe queris E Deu sans atianeh Pi ds 83 16 NetWOEK 2 cave comer ates i n n Eoi ERR OUR E rd OR 84 16 1 Quick Tasks 5g sae nte ba pei d Burden beard taal edad mada eigen das 84 16 1 1 Joining the BitDefender Network 0 00 cece cette ees 85 16 1 2 Adding Computers to the BitDefender Network ssssssssese 85 16 1 3 Managing the BitDefender Network ccc eee eee eee eee 87 16 1 4 Scanning All COMPULELS 525 2a eter ace ted tn gine dia bonged 89 16 1 5 Updating A
85. at its option may replace the defective media upon receipt of the damaged media or refund the money you paid for BitDefender BITDEFENDER does not warrant that BitDefender will be uninterrupted or error free or that the errors will be corrected BITDEFENDER does not warrant that BitDefender will meet your requirements EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT BITDEFENDER DISCLAIMS ALL OTHER WARRANTIES EXPRESS OR IMPLIED WITH RESPECT TO THE PRODUCTS ENHANCEMENTS MAINTENANCE OR SUPPORT RELATED THERETO OR ANY OTHER MATERIALS TANGIBLE OR INTANGIBLE OR SERVICES SUPPLIED BY HIM BITDEFENDER HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES AND End User Software License Agreement x BitDefender Antivirus 2010 CONDITIONS INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE TITLE NON INTERFERENCE ACCURACY OF DATA ACCURACY OF INFORMATIONAL CONTENT SYSTEM INTEGRATION AND NON INFRINGEMENT OF THIRD PARTY RIGHTS BY FILTERING DISABLING OR REMOVING SUCH THIRD PARTY S SOFTWARE SPYWARE ADWARE COOKIES EMAILS DOCUMENTS ADVERTISEMENTS OR THE LIKE WHETHER ARISING BY STATUTE LAW COURSE OF DEALING CUSTOM AND PRACTICE OR TRADE USAGE DISCLAIMER OF DAMAGES Anyone using testing or evaluating BitDefender bears all risk to the quality and performance of BitDefender In no event shall BITDEFENDER be liable for any damages of any kind including without limitation direct or in
86. ated at the bottom of the window To configure general settings for BitDefender and to manage its settings go to General gt Settings in Expert Mode General 97 BitDefender Antivirus 2010 cit lial v NN Antivirus General Settings Enable password protection for product settings Privacy Control Show BitDefender News security related notifications Vulnerability vj Z Show pop ups on screen notes E ctypton v Show pop ups when the user interface is set to Expert Game Laptop Mode C Show pop ups when the user interface is set to Novice or Intermediate eek Show the Scan Activity Bar on screen graph of product activity Update Virus Report Settings Registration v Send virus reports Enable BitDefender Outbreak Detection General Settings Here you can set the overall behavior of BitDefender By default BitDefender is loaded at Windows startup and then runs minimized in the taskbar 17 2 1 General Settings Enable password protection for product settings enables setting a password in order to protect the BitDefender configuration Note If you are not the only person with administrative rights using this computer it is recommended that you protect your BitDefender settings with a password If you select this option the following window will appear General 98 BitDefender Antivirus 2010
87. ation can be delayed for 15 days for evaluation versions and for 30 days for registered versions More info http www bitdefender com why_register Create a new account E mail address Enter e mail address Password Enter password Retype password Confirm password E mailing options sena me all messages mur Sign in previously created account Register later registration is mandatory To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Account Creation If you do not want to create a BitDefender account at the moment select Register later and click Finish Otherwise proceed according to your current situation do not have a BitDefender account p 193 already have a BitDefender account p 194 do not have a BitDefender account To successfully create a BitDefender account follow these steps 1 Select Create a new account 2 Type the required information in the corresponding fields The data you provide here will remain confidential E mail address type in your e mail address Registration 193 BitDefender Antivirus 2010 Password type in a password for your BitDefender account The password must be between 6 and 16 characters long Re type password type in again the previously specified password Note Once the account is a
88. bitdefender antivirus 2010 Copyright 2010 BitDefender BitDefender Antivirus 20 BitDefender Antivirus 2010 User s guide Published 2010 04 07 Copyright 2010 BitDefender Legal Notice All rights reserved No part of this book may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or by any information storage and retrieval system without written permission from an authorized representative of BitDefender The inclusion of brief quotations in reviews may be possible only with the mention of the quoted source The content can not be modified in any way Warning and Disclaimer This product and its documentation are protected by copyright The information in this document is provided on an as is basis without warranty Although every precaution has been taken in the preparation of this document the authors will not have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained in this work This book contains links to third party Websites that are not under the control of BitDefender therefore BitDefender is not responsible for the content of any linked site If you access a third party website listed in this document you will do so at your own risk BitDefender provides these links only as a convenience and the inclusion of the link does not imply t
89. bitdefender com Optionally BitDefender can inform you about special offers and promotions using the e mail address of your account Select one of the available options from the menu Send me all messages Send me only product related messages Don t send me any messages 4 Click Create 5 Click Finish to complete the wizard 6 Activate your account Before being able to use your account you must activate it Check your e mail and follow the instructions in the e mail message sent to you by the BitDefender registration service already have a BitDefender account BitDefender will automatically detect if you have previously registered a BitDefender a C ccount on your computer In this case provide the password of your account and lick Sign in Click Finish to complete the wizard If you already have an active account but BitDefender does not detect it follow these steps to register the product to that account 1 Select Sign in previously created account Installing BitDefender 10 BitDefender Antivirus 2010 2 Type the e mail address and the password of your account in the corresponding fields Note D If you have forgotten your password click Forgot your password and follow the instructions 3 Optionally BitDefender can inform you about special offers and promotions using the e mail address of your account Select one of the available options from the menu Send me all messages Send
90. by the BitDefender Active Virus Control and will automatically be allowed access The applications for which rules have been created are listed in the Exclusions table The path to the application and the action you have set for it Allowed or Blocked is displayed for each rule To change the action for an application click the current action and select the other action from the menu To manage the list use the buttons placed above the table Add add a new application to the list Antivirus 110 BitDefender Antivirus 2010 Remove remove an application from the list Edit edit an application rule 18 1 4 Disabling Real time Protection If you want to disable real time protection a warning window will appear You must confirm your choice by selecting from the menu how long you want the real time protection to be disabled You can disable real time protection for 5 15 or 30 minutes for an hour permanently or until the system restart Warning This is a critical security issue We recommend you to disable real time protection for as little time as possible If real time protection is disabled you will not be protected against malware threats 18 1 5 Configuring Antiphishing Protection BitDefender provides real time antiphishing protection for Internet Explorer e Mozilla Firefox Yahoo Messenger Windows Live MSN Messenger You can choose to disable the antiphishing protection completely or for sp
91. can the files having the specified extensions to make sure that they are not infected Click Finish 18 4 Quarantine Area BitDefender allows isolating the infected or suspicious files in a secure area named quarantine By isolating these files in the quarantine the risk of getting infected disappears and at the same time you have the possibility to send these files for further analysis to the BitDefender lab In addition BitDefender scans the quarantined files after each malware signature update Cleaned files are automatically moved back to their original location To see and manage quarantined files and to configure the quarantine settings go to Antivirus gt Quarantine in Expert Mode Antivirus 145 BitDefender Antivirus 2010 Se oo 00 Sed virussen fusione Quarantine Quarantine Folder 777 7 0 NN Privacy Control flete Vulnerability Encryption Game Laptop Mode Home Network Update Registration Settings send ust Restore To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Quarantine The Quarantine section displays all the files currently isolated in the Quarantine folder For each quarantined file you can see its name the name of the detected virus the path to its original location and the submission
92. cated in the bottom right corner of the chat Lebd window Look for the BitDefender logo to find it Permanently disable encryption for xanado25 Invite xanado25 to use encryption Add xanado25 to Parental Control blacklist Note o The toolbar indicates that a conversation BitDefender Toolbar is encrypted by displaying a small key o next to the BitDefender logo By clicking the BitDefender toolbar you are provided with the following options Permanently disable encryption for contact Invite contact to use encryption To encrypt your conversations your contact must install BitDefender and use a compatible IM program Integration into Instant Messenger Programs 202 BitDefender Antivirus 2010 How To 203 BitDefender Antivirus 2010 29 How to Scan Files and Folders Scanning is easy and flexible with BitDefender There are 4 ways to set BitDefender to scan files and folders for viruses and other malware Using Windows Contextual Menu Using Scan Tasks Using BitDefender Manual Scan Using Scan Activity Bar Once you initiate a scan the Antivirus Scan wizard will appear and guide you through the process For detailed information about this wizard please refer to Antivirus Scan Wizard p 52 29 1 Using Windows Contextual Menu This is the easiest and recommended way to scan a file or folder on your computer Right click the object you want to scan and select Scan with BitDefender
93. cess You will allow other programs to run faster and increase the time needed for the scan process to finish Minimize Scan Wizard to system tray Minimizes the scan window to the system tray Double click the BitDefender icon to open it Shut down the computer when scan completes if no threats are found Click OK to save the changes and close the window To run the task just click Scan Customizing Scan Level Advanced users might want to take advantage of the scan settings BitDefender offers The scanner can be set to scan only specific file extensions to search for specific malware threats or to skip archives This may greatly reduce scanning times and improve your computer s responsiveness during a scan Click Custom to set your own scan options A new window will appear Scan Level Scan for viruses Scan for adware Scan for spyware Scan for application Scan for dialers Scan for rootkits Scan keyloggers us Scanning Options Scan files Scan packed files Scan inside archives Scan inside e mail archives Scan boot sectors Scan memory Scan registry Scan cookies Action options Action to take when an infected file is Found E First action Disinfect files gt BD Second action Take no action Action to take when a suspect file is Found ISTS IS IS LICIRICIRII Scan Settings Antivirus 118
94. count Select one of the available options from the menu Send me all messages Send me only product related messages Don t send me any messages 4 Click Create 5 Click Finish to complete the wizard 6 Activate your account Before being able to use your account you must activate it Check your e mail and follow the instructions in the e mail message sent to you by the BitDefender registration service already have a BitDefender account BitDefender will automatically detect if you have previously registered a BitDefender account on your computer In this case provide the password of your account and click Sign in Click Finish to complete the wizard If you already have an active account but BitDefender does not detect it follow these steps to register the product to that account 1 Select Sign in previously created account 2 Type the e mail address and the password of your account in the corresponding fields 7 Note If you have forgotten your password click Forgot your password and follow the instructions Registration and My Account 50 BitDefender Antivirus 2010 3 Optionally BitDefender can inform you about special offers and promotions using the e mail address of your account Select one of the available options from the menu Send me all messages Send me only product related messages Don t send me any messages 4 Click Sign in 5 Click Finish to complete the wizard 10 3 Purcha
95. counts All users Rule Description My Citi credit card number Edit Rule Here you can change the name description and parameters of the rule type data and traffic Click OK to save the changes 19 2 4 Rules Defined by Other Administrators When you are not the only user with administrative rights on your system the other administrators can create identity rules of their own In case you want rules created by other users not to apply when you are logged on BitDefender allows you to exclude yourself from any rule that you have not created You can see a list of rules created by other administrators in the table under Identity Control Rules For each rule its name and the user who created it are listed in the table To exclude yourself from a rule select the rule in the table and click the Delete button 19 3 Registry Control A very important part of the Windows operating system is called the Registry This is where Windows keeps its settings installed programs user information and so on The Registry is also used to define which programs should be launched automatically when Windows is started Viruses often use this in order to be automatically launched when the user restarts his computer Privacy Control 157 BitDefender Antivirus 2010 Registry Control keeps an eye on the Windows Registry this is again useful for detecting Trojan horses It will alert you whenever a
96. cover It helps you recover a file For more information please refer to the GtkRecover homepage ChkRootKit ChkRootKit is a tool that helps you scan your computer for rootkits For more information please refer to the ChkRootKit homepage Nessus Network Scanner Nessus is a remote security scanner for Linux Solaris FreeBSD and Mac OS X Overview 221 BitDefender Antivirus 2010 For more information please refer to the Nessus homepage Iptraf Iptraf is an IP Network Monitoring Software For more information please refer to the Iptraf homepage Iftop Iftop displays bandwidth usage on an interface For more information please refer to the Iftop homepage MTR MTR is a network diagnostic tool For more information please refer to the MTR homepage PPPStatus PPPStatus displays statistics about the incoming and outgoing TCP IP traffic For more information please refer to the PPPStatus homepage Wavemon Wavemon is a monitoring application for wireless network devices For more information please refer to the Wavemon homepage USBView USBView displays information about devices connected to the USB bus For more information please refer to the USBView homepage Pppconfig Pppconfig helps automatically setting up a dial up ppp connection DSL PPPoe DSL PPPoe configures a PPPoE ADSL connection 1810rotate 1810rotate toggles the video output on i810 hardware using i810switch 1 For more infor
97. ctivated you can use the provided e mail address and password to log in to your account at http myaccount bitdefender com 3 Optionally BitDefender can inform you about special offers and promotions using the e mail address of your account Select one of the available options from the menu Send me all messages Send me only product related messages Don t send me any messages 4 Click Create 5 Click Finish to complete the wizard 6 Activate your account Before being able to use your account you must activate it Check your e mail and follow the instructions in the e mail message sent to you by the BitDefender registration service already have a BitDefender account BitDefender will automatically detect if you have previously registered a BitDefender account on your computer In this case provide the password of your account and click Sign in Click Finish to complete the wizard If you already have an active account but BitDefender does not detect it follow these steps to register the product to that account 1 Select Sign in previously created account 2 Type the e mail address and the password of your account in the corresponding fields Note If you have forgotten your password click Forgot your password and follow the instructions 3 Optionally BitDefender can inform you about special offers and promotions using the e mail address of your account Select one of the available options from the menu
98. cts to the computer Download To copy data usually an entire file from a main source to a peripheral device The term is often used to describe the process of copying a file from an online service to one s own computer Downloading can also refer to copying a file from a network file server to a computer on the network E mail Electronic mail A service that sends messages on computers via local or global networks Events An action or occurrence detected by a program Events can be user actions such as clicking a mouse button or pressing a key or system occurrences such as running out of memory False positive Occurs when a scanner identifies a file as infected when in fact it is not Glossary 233 BitDefender Antivirus 2010 Filename extension The portion of a filename following the final point which indicates the kind of data stored in the file Many operating systems use filename extensions e g Unix VMS and MS DOS They are usually from one to three letters some sad old OSes support no more than three Examples include c for C source code ps for PostScript txt for arbitrary text Heuristic A rule based method of identifying new viruses This method of scanning does not rely on specific virus signatures The advantage of the heuristic scan is that it is not fooled by a new variant of an existing virus However it might occasionally report suspicious code in normal programs generating the so called fals
99. d Check Windows Accounts passwords Account Name Password Strength cosmin Weak This is the list of the Windows accounts detected on this PC and their passwords level of protection PST EENES policies and could be exploited by malware applications or hackers Click Fix to change the passwords detected as weak User Passwords You can see the list of the Windows user accounts configured on your computer and the level of protection their password provides A password can be strong hard to guess or weak easy to crack by malicious people with specialized software Click Fix to modify the weak passwords A new window will appear Change Password For cosmin Force user to change password at next login C Change the password now Password Confirm password Change Password Select the method to fix this issue Force user to change password at next login BitDefender will prompt the user to change the password the next time the user logs on to Windows Wizards 69 BitDefender Antivirus 2010 Change user password You must type the new password in the edit fields Make sure to inform the user about the password change Note gt For a strong password use a combination of uppercase and lowercase letters numbers and special characters such as or You can search the Internet for more information and tips on creating strong passwords Click OK
100. d The usage profile reflects the main activities performed on the computer Depending on the usage profile the product interface is organized to allow easy access to your preferred tasks If you want to switch to a different profile or edit the one you are currently using click the profile and follow the configuration wizard In the upper right corner of the window you can see the Settings button It opens a window where you can change the user interface mode and enable or disable the main settings of BitDefender For detailed information please refer to Configuring Basic Settings p 40 In the bottom right corner of the window you can find several useful links Link Description Buy Renew Opens a web page where you can purchase a license key for your BitDefender Antivirus 2010 product Register Allows you to enter a new license key or to view the current license key and the registration status Support Allows you to contact the BitDefender support team Help Gives you access to a help file that shows you how to use BitDefender View Logs Allows you to see a detailed history of all tasks performed by BitDefender on your system 6 2 2 Intermediate Mode Aimed at users with average computer skills Intermediate Mode is a simple interface that gives you access to all modules at a basic level You ll have to keep track of warnings and critical alerts and fix undesired issues Overview 25 BitDefender Antivirus 2010
101. d An on demand system scan was never performed your computer for malware General to check if files stored on your computer are malware free 94 BitDefender Antivirus 2010 Issue Description The last system scan A full system scan was started but not completed you started was aborted before it finished Antivirus is in a critical Real time protection is disabled and a system scan state is overdue Update BitDefender monitors if the malware signatures are up to date The most common issues reported for this component are listed in the following table Issue Description Automatic Update is The malware signatures of your BitDefender product disabled are not being automatically updated on a regular basis The update has not been The malware signatures of your BitDefender product performed for x days are outdated Antiphishing BitDefender monitors the status of the Antiphishing feature If it is not enabled for all supported applications the issue Antiphishing is disabled will be reported e Vulnerability Check BitDefender keeps track of the Vulnerability Check feature General Vulnerability Check lets you know if you need to install any Windows updates application updates or if you need to strengthen any passwords The most common issues reported for this component are listed in the following table Status Description Vulnerability Check is BitDefender does not check for potential disabled vulne
102. der will check For newer files and update them automatically Please make sure that you have an internet connection before perForming this task It is highly recommended to keep BitDefender updated to ensure the security of your system Status None Total update 5199 KB Downloaded 5199 KB V Last update installed successfully To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Back Updating BitDefender In this window you can see the status of the update process Antiphishing 80 BitDefender Antivirus 2010 The update process is performed on the fly meaning that the files to be updated are replaced progressively In this way the update process will not affect product operation and at the same time all vulnerabilities will be excluded If you want to close this window just click Cancel However this will not stop the update process Note If you are connected to the Internet through a dial up connection then it is recommended to regularly update BitDefender by user request Restart the computer if required In case of a major update you will be asked to restart your computer Click Reboot to immediately reboot your system If you want to reboot your system later just click OK We recommend that you reboot your system as soon as possible 14 2 2 Scanning with BitDefender T
103. direct damages arising out of the use performance or delivery of BitDefender even if BITDEFENDER has been advised of the existence or possibility of such damages SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU IN NO CASE SHALL BITDEFENDER S LIABILITY EXCEED THE PURCHASE PRICE PAID BY YOU FOR BITDEFENDER The disclaimers and limitations set forth above will apply regardless of whether you accept to use evaluate or test BitDefender IMPORTANT NOTICE TO USERS THIS SOFTWARE IS NOT FAULT TOLERANT AND IS NOT DESIGNED OR INTENDED FOR USE IN ANY HAZARDOUS ENVIRONMENT REQUIRING FAIL SAFE PERFORMANCE OR OPERATION THIS SOFTWARE IS NOT FOR USE IN THE OPERATION OF AIRCRAFT NAVIGATION NUCLEAR FACILITIES OR COMMUNICATION SYSTEMS WEAPONS SYSTEMS DIRECT OR INDIRECT LIFE SUPPORT SYSTEMS AIR TRAFFIC CONTROL OR ANY APPLICATION OR INSTALLATION WHERE FAILURE COULD RESULT IN DEATH SEVERE PHYSICAL INJURY OR PROPERTY DAMAGE CONSENT TO ELECRONIC COMMUNICATIONS BitDefender may be required to send you legal notices and other communications about the Software and Maintenance subscription services or our use of the information you provide us Communications BitDefender will send Communications via in product notices or via email to the primary user s registered email address or will post Communications on its Sites By accepting this A
104. dscan path to scan 34 4 How do configure the Internet connection If you re in a DHCP network and you have an ethernet network card the Internet connection should already be detected and configured For a manual configuration follow the next steps 1 Double click the Network Connections shortcut on the Desktop The following window will appear Current state Online eth0 Please select modemlink ESTE netcardconfig LAN or wir eless acc gprsconnect Dial via cellphone GPRS pppoeconf Dial via DSL adapter 2 X qut Network Connections 2 Select the type of connection you are using and click OK Connection Description modemlink Select this type of connection when you are using a modem and a telephone line to access the Internet BitDefender Rescue CD Howto 226 BitDefender Antivirus 2010 netcardconfig Select this type of connection when you are using a local area network LAN to access the Internet It is also suitable for wireless connections gprsconnect Select this type of connection when you are accessing the Internet over a mobile phone network by using GPRS General Packet Radio Service protocol Of course you can use also a GPRS modem instead of a mobile phone pppoeconf Select this type of connection when you are using a DSL Digital Subscriber Line modem to access the Internet 3 Follow the on screen instructions If you re not sure what to write contact your
105. e files hidden by special programs known as rootkits Rootkits are not malicious in nature However they are commonly used to make viruses or spyware undetectable by normal antivirus programs Click Continue to apply the specified actions 11 1 3 Step 3 3 View Results When BitDefender finishes fixing the issues the scan results will appear in a new window Results Summary Resolved items Unresolved items Password protected items ver compressed items Ignored items Failed items 1 threat was removed An object failed to be scanned because it is password protected Click View Log button for more details To scan the contents of this object please extract it and scan it by clicking on BitDefender Antivirus Scan in the contextual menu To ignore this file in the next scans please add it as exception in Settings gt Antivirus gt Exceptions i The Antivirus scan has been completed These are the statistics for this scan task Summary You can see the results summary If you want comprehensive information on the scanning process click Show log file to view the scan log Important A If required please restart your system in order to complete the cleaning process Wizards 55 BitDefender Antivirus 2010 Click Close to close the window BitDefender Could Not Solve Some Issues In most cases BitDefender successfully disinfects the infected files it detects or it i
106. e Status Tracking 3 Select the check boxes corresponding to the items you want to be monitored For detailed information please refer to the Intermediate Mode p 71 part of this user guide In Expert Mode the tracking system can be configured from a central location Follow these steps 1 Go to General Dashboard 2 Click Configure Status Tracking 3 Select the check boxes corresponding to the items you want to be monitored For detailed information please refer to chapter Dashboard p 93 Fixing Issues 39 BitDefender Antivirus 2010 8 Configuring Basic Settings You can configure the main product settings including changing the user interface view mode from the basic settings window To open it do any of the following Open BitDefender and click the Settings button in the upper right corner of the window Right click the BitDefender icon in the system tray and select Basic Settings Note To configure the product settings in detail use the Expert Mode interface For detailed information please refer to the Expert Mode p 92 part of this user guide User Interface Settings Smeh oreo guetta Recantos Braile Security Settings Cg Antivirus Enable Cg Automatic Update SIR 7 Vulnerability Check Enable 9 Antiphishing C Identity Control ISI Enable C4 IM Encryption General Settings Game Mode Enable Laptop Mode Detection Settings Password Enable BitDefe
107. e current status of a component is indicated using explicit sentences and one of the following icons Green circle with a check mark No issues affect the component Red circle with an exclamation mark Issues affect the component The sentences describing issues are written in red Just click the Fix button corresponding to a sentence to fix the reported issue Antiphishing 79 BitDefender Antivirus 2010 The most common issue reported for this module is Antiphishing is disabled This means Antiphishing is not enabled for any or some of the following supported applications Internet Explorer Mozilla Firefox Yahoo Messenger or Windows Live Messenger 14 2 Quick Tasks This is where you can find links to the most important security tasks Update Now starts an immediate update System Scan starts a full scan of your computer archives excluded Deep System Scan starts a full scan of your computer including archives 14 2 1 Updating BitDefender New malware is found and identified every day This is why it is very important to keep BitDefender up to date with the latest malware signatures By default BitDefender checks for updates when you turn on your computer and every hour after that However if you want to update BitDefender just click Update Now The update process will be initiated and the following window will appear immediately E BitDefender Update BitDefender Update BitDefen
108. e options from the Virus scanning options category Option Description Scan files Scan all files All files are scanned regardless of their type Scan program Only the program files will be scanned This files only means only the files with the following extensions exe bat com dll ocx scr bin dat 386 vxd sys wdm cla class ovl ole exe hlp doc dot xls ppt Antivirus 119 BitDefender Antivirus 2010 wbk wiz pot ppa xla xlt vbs vbe mdb rtf htm hta html xml xtp php asp js shs chm lnk pif prc url smm pdf msi ini sc cmd bas eml and nws Scan user defined extensions Scan packed files Scan inside archives Scan inside e mail archives Scan boot sectors Scan memory Scan registry Scan cookies Only the files with the extensions specified by the user will be scanned These extensions must be separated by Scans packed files Scans inside regular archives such as zip Far ace iso and others Select the Scan installers and chm archives check box if you want these types of files to be scanned Scanning archived files increases the scanning time and requires more system resources You can set the maximum size of the archives to be scanned in kilobytes KB by typing the size in this field Limit scanned archive size to Scans inside mail archives Scans the system s boot sector Scans the memory for viruses and other malware Scans registry entries Scans co
109. e positive IP Internet Protocol A routable protocol in the TCP IP protocol suite that is responsible for IP addressing routing and the fragmentation and reassembly of IP packets Java applet A Java program which is designed to run only on a web page To use an applet on a web page you would specify the name of the applet and the size length and width in pixels that the applet can utilize When the web page is accessed the browser downloads the applet from a server and runs it on the user s machine the client Applets differ from applications in that they are governed by a strict security protocol For example even though applets run on the client they cannot read or write data onto the client s machine Additionally applets are further restricted so that they can only read and write data from the same domain that they are served from Macro virus A type of computer virus that is encoded as a macro embedded in a document Many applications such as Microsoft Word and Excel support powerful macro languages These applications allow you to embed a macro in a document and have the macro execute each time the document is opened Mail client An e mail client is an application that enables you to send and receive e mail Memory Internal storage areas in the computer The term memory identifies data storage that comes in the form of chips and the word storage is used for memory that Glossary 234 BitDefender Antivirus 20
110. ecific applications only You can click White List to configure and manage a list of web sites that should not be scanned by BitDefender Antiphishing engines Antivirus 111 BitDefender Antivirus 2010 Whitelist This is the list of URLs that will not be filtered by BitDefender Antiphishing engines Q The URLs entered in the Whitelist will not be checked by the BitDefender Antiphishing engines You will not be warned about any threats existing on these pages Add URL Add Website www bitdefender com Remove This is where you can define a list of websites URLs that should not be checked by BitDefender Antiphishing engines Antiphishing White List You can see the web sites that BitDefender does not currently check for phishing content To add a new web site to the white list type its url address in the New address field and click Add The white list should contain only web sites you fully trust For example add the web sites where you currently shop online Note You can easily add web sites to the white list from the BitDefender Antiphishing toolbar integrated into your web browser For more information please refer to Integration into Web Browsers p 199 If you want to remove a web site from the white list click the corresponding Remove button Click Save to save the changes and close the window 18 2 On demand Scanning The main objective for BitDefender is
111. ecommended For most users Scans all files Medium Scans for viruses and spyware Permissive Run the task with low priority Minimize Scan Wizard to system tray _ shut down computer when scan completes if no threats are found Overview Here you can see information about the task name last run and schedule status and set the scan settings Choosing Scan Level You can easily configure the scan settings by choosing the scan level Drag the slider along the scale to set the appropriate scan level There are 3 scan levels Protection level Description Permissive Offers reasonable detection efficiency The resource consumption level is low Only programs are scanned for viruses Besides the classical signature based scan the heuristic analysis is also used Medium Offers good detection efficiency The resource consumption level is moderate All files are scanned for viruses and spyware Besides the classical signature based scan the heuristic analysis is also used Aggressive Offers high detection efficiency The resource consumption level is high Antivirus 117 BitDefender Antivirus 2010 All files and archives are scanned for viruses and spyware Besides the classical signature based scan the heuristic analysis is also used A series of general options for the scanning process are also available Run the task with Low priority Decreases the priority of the scan pro
112. ecuted or opened therefore the risk of getting infected disappears Action to take when a password protected file is found Select the action to be taken on the password protected files detected The following options are available Action Description Log only Only keep record of the password protected files in the scan log After the scan is completed you can open the scan log to view information on these files Prompt for password When a password protected file is detected prompt the user to provide the password in order to scan the file If you click Default you will load the default settings Click OK to save the changes and close the window Setting Scan Target To set the scan target of a specific user scan task right click the task and select Paths Alternatively if you are already in the Properties window of a task select the Paths tab The following window will appear Antivirus 123 BitDefender Antivirus 2010 C B34 Floppy a O Local Disk C Q O s Local Disk D I O Local Drives Network Drives Removable Drives All Entries O Local Disk E CO b CD RW Drive F CO DVD Drive G C framework on Marketing Agency agency Q O vdanciu on hafslusers 2 v G c pocuments and Settings ydanciu My Docume C Documents and SettingslvdanciulDesktop vl c Documents and Settings ydanciu Start Menu Scan Tar
113. ed to update personal information such as passwords and credit card social security and bank account numbers that the legitimate organization already has The Web site however is bogus and set up only to steal the user s information Polymorphic virus A virus that changes its form with each file it infects Since they have no consistent binary pattern such viruses are hard to identify Port Glossary An interface on a computer to which you can connect a device Personal computers have various types of ports Internally there are several ports for connecting disk drives display screens and keyboards Externally personal computers have ports for connecting modems printers mice and other peripheral devices In TCP IP and UDP networks an endpoint to a logical connection The port number identifies what type of port it is For example port 80 is used for HTTP traffic 235 BitDefender Antivirus 2010 Report file A file that lists actions that have occurred BitDefender maintains a report file listing the path scanned the folders the number of archives and files scanned how many infected and suspicious files were found Rootkit A rootkit is a set of software tools which offer administrator level access to a system The term was first used for the UNIX operating systems and it referred to recompiled tools which provided intruders administrative rights allowing them to conceal their presence so as not to be seen
114. egister All 3 Click OK Network 91 BitDefender Antivirus 2010 Expert Mode 92 BitDefender Antivirus 2010 17 General The General module provides information on the BitDefender activity and the system Here you can also change the overall behavior of BitDefender 17 1 Dashboard To see if any issues affect your computer as well as product activity statistics and your registration status go to General gt Dashboard in Expert Mode Security Status oa WARNING 10 issues are affecting the security status of this PC Privacy C y Control Configure List Vulnerability 5 Statistics Overview Encryption ede Sconned fies Last update 11 6 2009 3 49 29 PM Disinfected files BitDefender Account Product not activated Home Network RM Infected files detected Registration Trial Update Last system scan Expires in uem Next scan Registration File Activity To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Dashboard The dashboard consists of several sections Overall Status Informs you of any issues affecting the security of your computer 9 Statistics Displays important information regarding the BitDefender activity Overview Displays the update status your account status registration and license infor
115. em 6 3 System Tray Icon To manage the entire product more quickly you can use the BitDefender icon in the system tray If you double click this icon BitDefender will open Also by right clicking the icon a contextual menu will allow you to quickly manage the BitDefender product Overview 29 BitDefender Antivirus 2010 Show opens the main interface of BitDefender Help opens the help file which explains in detail how to configure and use BitDefender Antivirus 2010 m About opens a window where you can see information about BitDefender and where to look for help in case Tum Game Mode on something unexpected appears Update Now Basic Settings Fix All Issues helps you remove current security vulnerabilities If the option is unavailable there are no issues to be fixed For detailed information please refer to Fixing Issues p 37 Tray Icon Turn Game Mode On Off activates deactivates Game Mode Update Now starts an immediate update A new window will appear where you can see the update status Basic Settings opens a window where you can change the user interface mode and enable or disable the main product settings For more information please refer to Configuring Basic Settings p 40 The BitDefender system tray icon informs you when issues affect your computer or how the product operates by displaying a special symbol as follows Red triang
116. em performance Also the information that some of these applications collect may cause privacy concerns for users who were not fully aware of the terms in the license agreement Archive A disk tape or directory that contains files that have been backed up A file that contains one or more files in a compressed format Backdoor A hole in the security of a system deliberately left in place by designers or maintainers The motivation for such holes is not always sinister some operating systems for example come out of the box with privileged accounts intended for use by field service technicians or the vendor s maintenance programmers Boot sector A sector at the beginning of each disk that identifies the disk s architecture sector size cluster size and so on For startup disks the boot sector also contains a program that loads the operating system Boot virus A virus that infects the boot sector of a fixed or floppy disk An attempt to boot from a diskette infected with a boot sector virus will cause the virus to become active in memory Every time you boot your system from that point on you will have the virus active in memory Browser Short for Web browser a software application used to locate and display Web pages The two most popular browsers are Netscape Navigator and Microsoft Glossary 232 BitDefender Antivirus 2010 Internet Explorer Both of these are graphical browsers which means that they can display graphic
117. ender Rescue CD Howto sssssssse 223 34 1 Start BitDefender Rescue CD beh eee eric c en e els 223 34 2 Stop BitDefender Rescue CD v onde daw e rne fe ce e dae ed 224 34 3 How do perform an antivirus scan 2 0 cece eee ee 225 34 4 How do I configure the Internet connection ssssssssssessssss 226 34 5 HOw do Update BitDefender sarisi onera trem rh eren e eek era pps 227 34 5 1 How do update BitDefender over a proxy 2 cee eee eee 228 34 6 How do SAVE MY data ss iced orem atn do do fe paid Va e Doe 229 34 7 How do use console ModE crece e ce aere he eR hec 231 GIOSSANY qe EDD 232 viii BitDefender Antivirus 2010 End User Software License Agreement IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS DO NOT INSTALL THE SOFTWARE BY SELECTING ACCEPT OK CONTINUE YES OR BY INSTALLING OR USING THE SOFTWARE IN ANY WAY YOU ARE INDICATING YOUR COMPLETE UNDERSTANDING AND ACCEPTANCE OF THE TERMS OF THIS AGREEMENT PRODUCT REGISTRATION By accepting this Agreement You agree to register Your Software using My account as a condition of Your use of the Software receiving updates and Your right to Maintenance This control helps ensure that the Software operates only on validly licensed Computers and that validly licensed end users receive Maintenance services Registration requires a valid product serial number and a valid email address for renewal and other
118. enger Programs p 202 Instant Messaging IM Encryption 169 BitDefender Antivirus 2010 1M Encryption wl IM Encryption is enabled gt Antivirus v Yahoo Messenger Encryption is enabled General Privacy Control iv Windows Live MSN Messenger Encryption is enabled Vulnerability Encryption Exclusions men NN gt Game Laptop Mode User ID gt Home Network gt Update gt Registration Current Connections User ID IM Application Encryption Status To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Instant Messaging Encryption By default IM Encryption is enabled for both Yahoo Messenger and Windows Live MSN Messenger You can choose to disable IM Encryption for a specific chat application only or completely Two tables are displayed Encryption Exclusions lists the user IDs and the associated IM program for which encryption is disabled To remove a contact from the list select it and click the Remove button Current Connections lists the current instant messaging connections user ID and associated IM program and whether or not they are encrypted A connection may not be encrypted for these reasons gt You explicitly disabled encryption for the respective contact gt Your cont
119. ep guided procedure to complete the scanning process Note If the scan wizard does not appear the scan may be configured to run silently in the background Look for the scan progress icon in the system tray You can click this icon to open the scan window and to see the scan progress Step 1 3 Scanning BitDefender will start scanning the selected objects Antivirus 130 BitDefender Antivirus 2010 Antivirus Scan Scan Status Current operation af lt System gt gt HKEY_LOCAL_MACHINE SOFTWA RAM FILES YAHOO MESSENGER PROXY DLL Elapsed time 00 00 32 Files Second Scan Statistics Scanned items Skipped items Password protected items ver compressed items Infected items Suspect items Hidden items Hidden processes Antivirus scanning in progress The section above indicates the progress of this task while the section below indicates statistics on this process By default BitDefender will try to disinfect the items detected as infected Scanning You can see the scan status and statistics scanning speed elapsed time number of scanned infected suspicious hidden objects and other Wait for BitDefender to finish scanning D Note The scanning process may take a while depending on the complexity of the scan Password protected archives If BitDefender detects a password protected archive during scanning and the default action is Prompt for password
120. es Only for me current user the rule will apply only to your user account Limited user accounts the rule will apply to you and all limited Windows accounts All users the rule will apply to all Windows accounts Click Next Step 4 4 Describe Rule Rule Description My Citi credit card number Enter a description for this rule The description should help you or other administrators identify with more ease what information you configured to be blocked To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Describe Rule Enter a short description of the rule in the edit field Since the blocked data character string is not displayed in plain text when accessing the rule the description should help you easily identify it Click Finish The rule will appear in the table 19 2 2 Defining Exclusions There are cases when you need to define exceptions to specific identity rules Let s consider the case when you create a rule that prevents your credit card number from being sent over HTTP web Whenever your credit card number is submitted on a website from your user account the respective page is blocked If you want for example to buy footwear from an online shop which you know to be secure you will have to specify an exception to the respective rule
121. es and on Windows encrypted files Action to take when an encrypted infected file is found Select the action to be taken on infected files that are encrypted using Windows The following options are available Action Description Take no action Only log the infected files that are encrypted using Windows After the scan is completed you can open the scan log to view information on these files Disinfect files Remove the malware code from the infected files detected Disinfection may fail in some cases such as when the infected file is inside specific mail archives Delete files Immediately remove infected files from the disk without any warning Move files to Quarantine Move infected files from their original location to the quarantine folder Quarantined files cannot be executed or opened therefore the risk of getting infected disappears Antivirus 122 BitDefender Antivirus 2010 Action to take when an encrypted suspect file is found Select the action to be taken on suspicious files that are encrypted using Windows The following options are available Action Description Take no action Only log the suspicious files that are encrypted using Windows After the scan is completed you can open the scan log to view information on these files Delete files Deletes suspicious files immediately without any warning Move files to Quarantine Moves suspicious files into the quarantine Quarantined files cannot be ex
122. es hidden by special programs known as rootkits Rootkits are not malicious in nature However they are commonly used to make viruses or spyware undetectable by normal antivirus programs Click Continue to apply the specified actions Step 3 3 View Results When BitDefender finishes fixing the issues the scan results will appear in a new window Antivirus 133 BitDefender Antivirus 2010 Results Summary Resolved items Unresolved items Password protected items ver compressed items Ignored items Failed items 1 threat was removed An object failed to be scanned because it is password protected Click View Log button for more details To scan the contents of this object please extract it and scan it by clicking on BitDefender Antivirus Scan in the contextual menu To ignore this file in the next scans please add it as exception in Settings gt Antivirus gt Exceptions i I Summary You can see the results summary If you want comprehensive information on the scanning process click View log to view the scan log _ Important A If required please restart your system in order to complete the cleaning process Click Close to close the window BitDefender Could Not Solve Some Issues In most cases BitDefender successfully disinfects the infected files it detects or it isolates the infection However there are issues that cannot be solved In these cases we recom
123. evel of your system Please go through each step and configure the scanning process according to your needs C Don t show this step the next time this wizard is run Go through each step of this wizard to configure the scanning process according to your needs Welcome Window If you want to skip over this window when running this wizard in the future select the Don t show this step the next time this wizard is run check box Click Next 11 2 2 Step 2 6 Select Target Here you can specify the files or folders to be scanned as well as the scan options Wizards 57 BitDefender Antivirus 2010 Scan Wizard Scanned items Click Add Target to define the scanning target For this scan task MT Scan Target Scan Options Scan all files Ne Extensions must be separated by a semicolon e g exescomsivd In this step you can choose the files and Folders to be scanned Select Target Click Add Target select the files or folders that you want to scan and click OK The paths to the selected locations will appear in the Scan Target column If you change your mind about the location just click the Remove button next to it Click the Remove All button to remove all the locations that were added to the list When you are done selecting the locations set the Scan Options The following are available Option Scan all files folders Scan files with Description
124. from the menu Follow the Antivirus Scan wizard to complete the scan Typical situations when you would use this scanning method include the following You suspect a specific file or folder to be infected Whenever you download from the Internet files that you think they might be dangerous Scan a network share before copying files to your computer 29 2 Using Scan Tasks If you want to scan your computer or specific folders regularly you should consider using scan tasks Scan tasks instruct BitDefender what locations to scan and which scanning options and actions to apply Moreover you can schedule them to run on a regular basis or at a specific time To scan your computer using scan tasks you must open the BitDefender interface and run the desired scan task Depending on the user interface view mode different steps are to be followed to run the scan task Running Scan Tasks in Novice Mode In Novice Mode you can only run a standard scan of the entire computer by clicking Scan Now Follow the Antivirus Scan wizard to complete the scan How to Scan Files and Folders 204 BitDefender Antivirus 2010 Running Scan Tasks in Intermediate Mode In Intermediate Mode you can run a number of pre configured scan tasks You can also configure and run custom scan tasks to scan specific locations on your computer using custom scanning options Follow these steps to run a scan task in Intermediate Mode 1 Click the Antivirus t
125. from running while in Laptop Mode You can choose one of the following options Option Description Skip Task Do not run the scheduled task at all Postpone Task Run the scheduled task immediately after you exit Laptop Mode Game Laptop Mode 177 BitDefender Antivirus 2010 23 Home Network The Network module allows you to manage the BitDefender products installed on your home computers from a single computer General 10 10 0 1 gt gt Antivirus n INTERNET gt Privacy Control gt Vulnerability at No PC click to add isl No PC click to add Encryption Game Laptop Mode wl No PC click to add I el No PC click to add Ex mi o9 gu ore m gt Registration taies To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Network Map To be able to manage the BitDefender products installed on your home computers you must follow these steps 1 Join the BitDefender home network on your computer Joining the network consists in configuring an administrative password for the home network management 2 Go to each computer you want to manage and join the network set the password 3 Go back to your computer and add the computers you want to manage 23 1 Joining the BitDefender Network To join the BitDefender home network follow
126. g or both Note The exceptions specified here will NOT apply for contextual scanning Contextual scanning is a type of on demand scanning you right click the file or folder you want to scan and select Scan with BitDefender To remove an entry from the table select it and click the Delete button To edit an entry from the table select it and click the Edit button A new window will appear where you can change the extension or the path to be excluded and the type of scanning you want them to be excluded from as needed Make the necessary changes and click OK Note D You can also right click an object and use the options on the shortcut menu to edit or delete it Antivirus 137 BitDefender Antivirus 2010 You can click Discard to revert the changes made to the rule table provided that you have not saved them by clicking Apply 18 3 1 Excluding Paths from Scanning To exclude paths from scanning click the Add button You will be guided through the process of excluding paths from scanning by the configuration wizard that will appear Step 1 4 Select Object Type BitDefender Exclusions Wizard Please choose the rule type The BitDefender Exclusions Wizard will quide you through the necessary steps to create rules that will enable the Antivirus module to except specific files or Folders From scanning It is not recommended to exclude files or folders from scanning unless you are an administrator and you ha
127. g process Note If the scan wizard does not appear the scan may be configured to run silently in the background Look for the scan progress icon in the system tray You can click this icon to open the scan window and to see the scan progress 11 1 1 Step 1 3 Scanning BitDefender will start scanning the selected objects Antivirus Scan Scan Status Current operation af lt System gt gt HKEY_LOCAL_MACHINE SOFTWA RAM FILES YAHOO MESSENGER PROXY DLL Elapsed time 00 00 32 Files Second Scan Statistics Scanned items Skipped items Password protected items Over compressed items Infected items Suspect items Hidden items Hidden processes Antivirus scanning in progress The section above indicates the progress of this task while the section below indicates statistics on this process By default BitDefender will try to disinfect the items detected as infected Scanning Wizards 52 BitDefender Antivirus 2010 You can see the scan status and statistics scanning speed elapsed time number of scanned infected suspicious hidden objects and other Wait for BitDefender to finish scanning Note The scanning process may take a while depending on the complexity of the scan Password protected archives If BitDefender detects a password protected archive during scanning and the default action is Prompt for password you will be prompted to provide the password Pas
128. get You can see the list of local network and removable drives as well as the files or folders added previously if any All checked items will be scanned when running the task The following buttons are available Add Item s opens a browsing window where you can select the file s folder s that you want to be scanned Note D You can also use drag and drop to add files folders to the list Delete Item s removes the file s folder s previously selected from the list of objects to be scanned Note Only the file s folder s that were added afterwards can be deleted but not those that were automatically seen by BitDefender Besides these buttons there are some options that allow the fast selection of the scan locations Local Drives to scan the local drives Network Drives to scan all network drives Removable Drives to scan removable drives CD ROM floppy disk unit Antivirus 124 BitDefender Antivirus 2010 All Entries to scan all drives no matter if they are local in the network or removable a Note If you want to scan your entire computer select the checkbox corresponding to All Entries Click OK to save the changes and close the window To run the task just click Scan Viewing the Scan Target of System Tasks You cannot modify the scan target of the scan tasks from the System Tasks category You can only see their scan target To view the scan target of a specific
129. great number of cookies used on the Internet today Cookie Control can be quite bothersome to begin with At first it will ask a lot of questions about sites trying to place cookies on your computer As soon as you add your regular sites to the rule list surfing will become as easy as before To configure Cookie Control go to Privacy Control gt Cookie in Expert Mode Privacy Control 160 BitDefender Antivirus 2010 s inane gt General v Enable Cookie Control lentius Total cookies blocked 0 md TE vulnerability Domain Encryption Game Laptop Mode Home Network Update Registration mn ____ To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Cookie Control You can see the rules created so far listed in the table To delete a rule select it and click the Delete button To modify the rule parameters select the rule and click the Edit button or double click it Make the desired changes in the configuration window To manually add a rule click the Add button and configure the rule parameters in the configuration window 19 4 1 Configuration Window When you edit or manually add a rule the configuration window will appear Privacy Control 161 BitDefender Antivirus 2010 Domain Any Domain
130. greement you consent to receive all Communications through these electronic means only and acknowledge and demonstrate that you can access Communications on Sites UPDATES By accepting this Agreement You acknowledge and agree that your system will be used for receiving and serving updates through a peer to peer protocol The protocol will not be used for anything other than transmitting and receiving BitDefender updates of signatures files DATA COLLECTION TECHNOLOGY BitDefender informs you that in certain programs or products it may use data collection technology to collect technical information including suspect files to improve the products to provide related services to End User Software License Agreement xi BitDefender Antivirus 2010 adapt them and to prevent the unlicensed or illegal use of the product or the damages resulting from the malware products You accept that BitDefender may use such information as part of the services provided in relation to the product and to prevent and stop the malware programs running on your computer By accepting this Agreement You acknowledge and agree that the security technology used can scan the traffic in an impersonal mode to detect the malware and to prevent the damages resulting from the malware products You acknowledge and accept that BitDefender may provide updates or additions to the program or product which automatically download to your computer By accepting this Agreement
131. hat BitDefender endorses or accepts any responsibility for the content of the third party site Trademarks Trademark names may appear in this book All registered and unregistered trademarks in this document are the sole property of their respective owners and are respectfully acknowledged BitDefender Antivirus 2010 bitdefender BitDefender Antivirus 2010 Table of Contents End User Software License Agreement cccceeee eee eee e eee eees ix MIGNON REDE UT xiv 1 Conventions Used in This BOOK se tea icem e dada e ibi e a aei xiv TA Typographical Conventions eese cer p mme oer RO rm meer ee m xiv 1 2 Adrmiohitlons ia eos Sedet pre aco dod eek toe pad C AA e xiv 2 BOOK Structure z eo d tait ere tpe and suec dd detalle an Etude ltt XV 3 Request TOF Comments i iaces scarta iieii acp e ex bae Ra E ERE ladies didi xvi Installation and Removal 1espixiRa ois E EIER RU M REP MEA PPM il 1 System Requirements cc cece tee eee ete ete e tee t ents 2 1 1 Minimal System Requirements 000 cece cee eee ete teens 2 1 2 Recommended System Requirements 000s 2 1 3 S pported SOMW ALE su nsan sabes dose eG d dud alain et Qe maid a a aaah a RS 2 2 Preparing for Installation 0 ccc e cece eee e eect m 4 3 Installing BitDefender cee cece eee e teen ees 5 3 1 Registration Wizard sarisi mex oane A pura era S C Od CRUDO UD RR OUR te Goa CU CREE s 8 3
132. he options that apply to your computer This computer is in a home network Select this option if you want to manage remotely from another computer the BitDefender product you installed on this computer An additional wizard step will allow you to configure the Home Network Management module This computer is a laptop Select this option if you want to have the Laptop Mode enabled by default While in Laptop Mode scheduled scan tasks are not performed as they require more system resources and implicitly increase power consumption Click Next to continue Installing BitDefender 13 BitDefender Antivirus 2010 3 2 3 Step 3 Select User Interface BitDefender Configuration Wizard Choose the user type that best fits your requirements This step allows you to set how you want BitDefender to work and the level of control you want to have over the product actions Choose which option matches your requirements 4 amp amp lokam 5 5 unie puru Set amp Forget Minimal user interface Control Basic Settings Basic User Control All Settings Expert User BitDefender makes all decisions for Interface You make the most Interface VENUES all product l isions you important decisions Tofind out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area User Interface View Modes
133. he proxy server For example the respective line must look like this Un HttpProxy myuser mypassword proxy company com 8080 BitDefender Rescue CD Howto 228 BitDefender Antivirus 2010 6 Press F2 to save the current file confirm saving and then press F10 to close it 7 Type the command bdscan update 34 6 How do save my data Let s assume that you cannot start your Windows PC due to some unknown issues At the same time you desperately need to access some important data from your computer This is where BitDefender Rescue CD comes in handy To save your data from the computer to a removable device such as an USB memory stick just follow these steps 1 Put the BitDefender Rescue CD in the CD drive the memory stick into the USB drive and then restart the computer Note If you plug the memory stick at a later moment you have to mount the removable device by following these steps a Double click the Terminal Emulator shortcut on the Desktop b Type the following command mount media sdbl Please be aware that depending on your computer configuration it might be sdal instead of sdb1 2 Wait until BitDefender Rescue CD finishes booting The following window will appear BitDefender Rescue CD Howto 229 Desktop Screen 3 Double click the partition where the data you want to save is located e g sda3 Note 9 When working with BitDefender Rescue CD you will deal with Li
134. hese preparations to ensure the installation will go smoothly Make sure that the computer where you plan to install BitDefender meets the minimum system requirements If the computer does not meet all the minimum system requirements BitDefender will not be installed or if installed it will not work properly and it will cause system slowdowns and instability For a complete list of system requirements please refer to System Requirements p 2 Log on to the computer using an Administrator account Remove any other security software from the computer Running two security programs simultaneously may affect their operation and cause major problems with the system Windows Defender will be disabled by default before installation is initiated Preparing for Installation 4 BitDefender Antivirus 2010 3 Installing BitDefender You can install BitDefender from the BitDefender installation CD or using the installation file downloaded on your computer from the BitDefender website or from other authorized websites for example the website of a BitDefender partner or an online shop You can download the installation file from the BitDefender website at the following address http www bitdefender com site Downloads To install BitDefender from the CD insert the CD into the drive A welcome screen should be displayed in a few moments Follow the instructions to start installation Note The welcome screen provides an op
135. ho want BitDefender to protect their computer and data without being bothered This mode is simple to use and requires minimal interaction on your side All you have to do is fix the existing issues when indicated by BitDefender An intuitive step by step wizard assists you in fixing issues Additionally you can perform common tasks such as updating the BitDefender virus signature and product files or scanning the computer Intermediate Mode Aimed at users with average computer skills this mode extends what you can do in Novice Mode Overview 22 BitDefender Antivirus 2010 You can fix issues separately and choose which issues to be monitored Moreover you can manage remotely the BitDefender products installed on the computers in your household Expert Mode Suited for more technical users this mode allows you to fully configure each functionality of BitDefender You can also use all tasks provided to protect your computer and data The user interface mode is selected in the configuration wizard This wizard appears after the registration wizard the first time you open your computer after installing the product If you cancel the configuration wizard the user interface mode will default to Intermediate Mode To change the user interface mode follow these steps 1 Open BitDefender 2 Click the Settings button in the upper right corner of the window 3 In the User Interface Settings category click the arrow on the butto
136. ic flowing out of your computer for what might be personal information such as credit card numbers SSN s and other user defined strings e g bits of passwords This wizard will guide you through the steps required to create Identity Control rules It can also be accessed from BitDefender console Expert user interface gt Privacy Control window by clicking on the Add rule icon located in the upper area of the Identity Control tab Welcome Window Click Next Step 2 4 Set Rule Type and Data Citi credit card credit card number 123412341234 Personal information is encrypted and it cannot be used by anyone else but you For extra safety please enter just part of the information that you would like to protect e g if you want to filter traffic For this e mail address john doe example com you should only include john in the target string Set Rule Type and Data You must set the following parameters Privacy Control 153 BitDefender Antivirus 2010 Rule Name type the name of the rule in this edit field Rule Type choose the rule type address name credit card PIN SSN etc Rule Data type the data you want to protect in this edit field For example if you want to protect your credit card number type all or part of it here Note If you enter less than three characters you will be prompted to validate
137. igher Windows Vista 32 64 bit or Windows Vista with Service Pack 1 or higher Windows 7 32 64 bit Before installation make sure that your computer meets the minimum hardware and software requirements Note To find out the Windows operating system your computer is running and hardware information right click My Computer on the desktop and then select Properties from the menu 1 1 Minimal System Requirements 450 MB available free hard disk space 800 MHz processor RAM Memory p gt 512 MB for Windows XP gt 1 GB for Windows Vista and Windows 7 Internet Explorer 6 0 NET Framework 1 1 also available in the installer kit 1 2 Recommended System Requirements 600 MB available free hard disk space Intel CORE Duo 1 66 GHz or equivalent processor RAM Memory gt 1 GB for Windows XP and Windows 7 p gt 1 5 GB for Windows Vista Internet Explorer 7 or higher NET Framework 1 1 also available in the installer kit 1 3 Supported Software Antiphishing protection is provided only for Internet Explorer 6 0 or higher Mozilla Firefox 2 5 Yahoo Messenger 8 5 Windows Live Messenger 8 Instant Messaging IM encryption is provided only for System Requirements 2 BitDefender Antivirus 2010 Yahoo Messenger 8 5 Windows Live Messenger 8 System Requirements 3 BitDefender Antivirus 2010 2 Preparing for Installation Before you install BitDefender Antivirus 2010 complete t
138. iles check the corresponding option You must specify the number of days after which the quarantined files should be deleted and frequency with which BitDefender should check for old files Note D By default BitDefender will check for old files every day and delete files older than 30 days Delete duplicated files To automatically delete duplicate quarantined files check the corresponding option You must specify the number of days between two consecutive checks for duplicates Note By default BitDefender will check for duplicate quarantined files every day Antivirus 147 BitDefender Antivirus 2010 Automatically submit files To automatically submit quarantined files check the corresponding option You must specify the frequency with which to submit files Note D By default BitDefender will automatically submit quarantined files every 60 minutes Scan quarantined files after update To automatically scan quarantined files after each update performed check the corresponding option You can choose to automatically move back the cleaned files to their original location by selecting Restore clean files Click OK to save the changes and close the window Antivirus 148 BitDefender Antivirus 2010 19 Privacy Co ntrol BitDefender monitors dozens of potential hotspots in your system where spyware might act and also checks any changes made to your system and software It is effective in blocking Trojan h
139. in previously created account O Register later registration is mandatory To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area E Account Creation If you do not want to create a BitDefender account at the moment select Register later and click Finish Otherwise proceed according to your current situation do not have a BitDefender account p 10 already have a BitDefender account p 10 Installing BitDefender 9 BitDefender Antivirus 2010 do no T Important You must create an account within 15 days after installing BitDefender if you register it with a license key the deadline is extended to 30 days Otherwise BitDefender will no longer update t have a BitDefender account To successfully create a BitDefender account follow these steps 1 2 Select Create a new account Type the required information in the corresponding fields The data you provide here will remain confidential E mail address type in your e mail address Password type in a password for your BitDefender account The password must be between 6 and 16 characters long Re type password type in again the previously specified password Note 9 Once the account is activated you can use the provided e mail address and password to log in to your account at http myaccount
140. ing drag and drop a file or a folder over the Scan Activity Bar Manual scanning use BitDefender Manual Scan to directly select the files or folders to be scanned Antivirus 127 BitDefender Antivirus 2010 Immediate Scanning To scan your computer or part of it you can run the default scan tasks or your own scan tasks This is called immediate scanning To runa system or user defined scan task click the corresponding Run Task button The Antivirus Scan wizard will appear and guide you through the scanning process Contextual Scanning To scan a file or a folder without configuring a new scan task you can use the contextual menu This is called contextual scanning Open Explore Search Sharing and Security BitDefender Antivirus 2009 Send To LI Cut Copy Create Shortcut Delete Rename Properties Contextual Scan Drag amp Drop Scanning Right click the file or folder you want to be scanned and select Scan with BitDefender The Antivirus Scan wizard will appear and guide you through the scanning process You can modify the scan options and see the report files by accessing the Properties window of the Contextual Menu Scan task Drag the file or folder you want to be scanned and drop it over the Scan Activity Bar as shown below Antivirus 128 BitDefender Antivirus 2010 Drop File The Antivirus Scan wizard will appear and guide you through the scanning
141. ing process For detailed information about this wizard please refer to Antivirus Scan Wizard p 52 gt The Update Now button helps you update the virus signature and product files of BitDefender A new window will appear where you can see the update status If updates are detected they are automatically downloaded and installed on your computer gt When the Typical profile is selected the Vulnerabilities Check button starts a wizard that helps you find and fix system vulnerabilities such as outdated software or missing Windows updates For detailed information please refer to section Vulnerability Check Wizard p 64 Overview 24 BitDefender Antivirus 2010 gt When the Gamer profile is selected the Turn On Off Game Mode button allows you to enable disable Game Mode Game Mode temporarily modifies protection settings so as to minimize their impact on system performance Maintain Your PC is where you can find additional tasks to protect your computer and data gt Deep System Scan starts a comprehensive scan of your system for all types of malware My Documents Scan scans for viruses and other malware your most commonly used folders My Documents and Desktop This will ensure the safety of your documents a safe workspace and clean applications running at startup gt Autologon Scan scans the items that are run when you log on to Windows Usage Profile indicates the usage profile that is currently selecte
142. installed Other Microsoft updates Non critical Microsoft updates are available but not installed Windows Automatic Windows security updates are not being automatically Updates are disabled X installed as soon as they become available Application outdated A new version of the Application is available but not installed User Weak Password A user password is easy to crack by malicious people with specialized software 15 2 Quick Tasks There is only one task available Vulnerability Scan starts a wizard that checks your system for vulnerabilities and helps you fix them Vulnerability Scan checks Microsoft Windows Updates Microsoft Windows Office Updates and the passwords to your Microsoft Windows accounts to ensure that your OS is up to date and that it is not vulnerable to password bypass To check your computer for vulnerabilities click Vulnerability Scan and follow the Vulnerability Check Wizard p 64 Vulnerability 83 BitDefender Antivirus 2010 16 Network The Network module allows you to manage the BitDefender products installed on your home computers from a single computer To enter the Network module click the Network tab DASHBOARD ANTIVIRUS ANTIPHISHING VULNERABILITY NETWORK Quick Tasks 10 10 0 1 INTERNET e Pt No PC click to add I T No PC click to add eB No PC click to add 1 e No PC click to add a No PC click to add ml No PC click to add E UN
143. ions that may have caused the installation to fail a Check if you have any other security solution installed as they may disrupt the normal operation of BitDefender If this is the case we recommend you to remove all of the other security solutions and then reinstall BitDefender b You should also check if your system is infected Do any of the following Use the BitDefender Rescue CD to scan your computer and remove any existing threats For more information please refer to BitDefender Rescue CD p 219 Open an Internet Explorer window go to www bitdefender com and run an online scan click the scan online button 3 Try again to install BitDefender It is recommended that you download and run the latest version of the installation file from www bitdefender com 4 If installation fails again contact BitDefender for support as described in Support p 216 31 2 BitDefender Services Are Not Responding This article helps you troubleshoot the BitDefender Services are not responding error You may encounter this error as follows The BitDefender icon in the system tray is grayed out and a pop up informs you that the BitDefender services are not responding e The BitDefender window indicates that the BitDefender services are not responding The error may be caused by one of the following conditions an important update is being installed Troubleshooting 213 BitDefender Antivirus 2010 temporary
144. ir or Remove You will be requested to confirm your choice by clicking Next A new window will appear where you can select Repair to re install all program components installed by the previous setup If you choose to repair BitDefender a new window will appear Click Repair to start the repairing process Restart the computer when prompted and afterwards click Install to reinstall BitDefender Antivirus 2010 Once the installation process is completed a new window will appear Click Finish Remove to remove all installed components Note 9 We recommend that you choose Remove for a clean re installation If you choose to remove BitDefender a new window will appear Important Windows Vista only By removing BitDefender you will no longer be protected against malware threats such as viruses and spyware If you want Windows Defender to be enabled after uninstalling BitDefender select the corresponding check box Click Remove to start the removal of BitDefender Antivirus 2010 from your computer Once the removal process is completed a new window will appear Click Finish Note 9 After the removal process is over we recommend that you delete the BitDefender folder from Program Files Repairing or Removing BitDefender 20 BitDefender Antivirus 2010 Getting Started 21 BitDefender Antivirus 2010 6 Overview Once you have installed BitDefender your computer is protected If you have not comp
145. is on check box Scheduled scan tasks are by default disabled By default BitDefender automatically enters Game Mode when you start a game from the BitDefender s list of known games or when an application goes to full screen You can manually enter Game Mode using the default Ctrl Alt Shift G hotkey It is strongly recommended that you exit Game Mode when you finished playing you can use the same default CtrlL Alt Shift G hotkey Note While in Game Mode you can see the letter G over the BitDefender icon To configure Game Mode go to Game Laptop Mode gt Game Mode in Expert Mode Game Laptop Mode 172 BitDefender Antivirus 2010 Game Mode Laptop Mode General Antivirus Game Mode Status Privacy Control Game Mode is turned off Nulnerabilty v Automatic Game Mode is enabled Encryption v Use the default list of games provided by BitDefender Game Laptop Mode L Enter Game Mode when an application is in Full screen e ewok L Ask f the full screen application should be added to the game list gt Update Settings gt Registration Enable this module to modify Antivirus scan task schedules Skip task Postpone task To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Game Mode At the top of the section you can see the s
146. iu Register BitDefender on this computer This Comput Vulnerability Encryption Set a settings password on a remote PC Game Laptop Mode No PC click toad Runan on demand scan task Em Fix all issues on this PC p T Ven Historylevents Update Now gt Update a No PC click to a Ip oem Set as Update Server For this network gt Registration Add Computer Disable Network Refresh The Network module displays the BitDefender home network structure grey if home network is not configured Click on Enable Network to start configuring Network Map If you move the mouse cursor over a computer from the network map you can see brief information about it name IP address number of issues affecting the system security BitDefender registration status If you click a computer name in the network map you can see all the administrative tasks you can run on the remote computer Remove PC from home network Home Network 181 BitDefender Antivirus 2010 Allows you to remove a PC from the network Register BitDefender on this computer Allows you to register BitDefender on this computer by entering a license key Set a settings password on a remote PC Allows you to create a password to restrict access to BitDefender settings on this PC Run an on demand scan task Allows you to run an on demand scan on the remote computer You can perform any of the following sc
147. k e ee XX ER IRR RR E een 184 241 Automatic Update oos cro aree near e Rn eae piene i eaa pit 184 24 1 1 Requesting an Update eine reeeye Mik cata e ee atte 185 24 1 2 Disabling Automatic Update corre rer e mecs 186 24 2 Update Settings 52er oe pino eon enm esa IRR Ed pa Oe qe a pam 186 24 2 1 Setting Update Locatiohs m eta eh tre eren rm npe be nas 187 24 2 2 Configuring Automatic Update 0 cece eee 188 24 2 3 Configuring Manual Update t reta creat meh n ets ape 188 24 2 4 Configuring Advanced Settings uuiuuiuuiuueuuuuues 188 24 2 5 MANAGING PIOXIGs son tcr re e inre ba qon ar pP era NT Pa apes 189 25 Registrati Meiricea naani ro bac don a ed 191 25 1 Registering BitDefender Antivirus 2010 cece ee 191 25 2 Creating a BitDefender Account 00 00 192 vii BitDefender Antivirus 2010 Integration into Windows and Third Party Software 196 26 Integration into Windows Contextual Menu ssssss 197 26 1 Scan With BitDefender 22er atid sit beans aie GR US RU adis 197 27 Integration into Web Browsers sss 199 28 Integration into Instant Messenger Programs 202 MOW TO pM wed 203 29 How to Scan Files and Folders ccccceeeeeeeeeeeeeeeeeneees 204 29 1 Using Windows Contextual Menu sssssssssess eee 204 29 2 U sinig Scan Tas KS os aea armed Done m an d dk nfi Rogue nd un 204
148. l other trademarks used in the product or in associated materials are the property of their respective owners The license will terminate immediately without notice if you are in breach of any of its terms and conditions You shall not be entitled to a refund from BITDEFENDER or any resellers of BitDefender as a result of termination The terms and conditions concerning confidentiality and restrictions on use shall remain in force even after any termination BITDEFENDER may revise these Terms at any time and the revised terms shall automatically apply to the corresponding versions of the Software distributed with the revised terms If any part of these Terms is found void and unenforceable it will not affect the validity of rest of the Terms which shall remain valid and enforceable In case of controversy or inconsistency between translations of these Terms to other languages the English version issued by BITDEFENDER shall prevail Contact BITDEFENDER at 24 Preciziei Boulevard West Gate Building H2 ground floor Sector 6 Bucharest Romania or at Tel No 40 21 206 34 70 or Fax 40 21 264 17 99 e mail address office bitdefender com End User Software License Agreement xiii BitDefender Antivirus 2010 Preface This guide is intended to all users who have chosen BitDefender Antivirus 2010 as a security solution for their personal computers The information presented in this book is suitable not only for computer literates it is
149. ld logs or Refresh to make sure the latest logs are displayed History and Events 46 BitDefender Antivirus 2010 10 Registration and My Account BitDefender Antivirus 2010 comes with 30 day trial period During the trial period the product is fully functional and you can test it to see if it meets your expectations Please note that after 15 days of evaluation the product will cease to update unless you create a BitDefender account Creating a BitDefender account is a mandatory part of the registration process Before the trial period is over you must register the product in order to keep your computer protected Registration is a two step process 1 Product activation registration of a BitDefender account You must create a BitDefender account in order to receive updates and to have access to free technical support If you already have a BitDefender account register your BitDefender product to that account BitDefender will notify you that you need to activate your product and it will help you fix this issue A Important You must create an account within 15 days after installing BitDefender if you register it with a license key the deadline is extended to 30 days Otherwise BitDefender will no longer update 2 Registration with a license key The license key specifies how long you are entitled to use the product As soon as the license key expires BitDefender stops performing its functions and protecting your computer
150. le information such as specific feature or a link to some related topic Important A This requires your attention and is not recommended to skip over it Usually it provides non critical but significant information Warning m This is critical information you should treat with increased caution Nothing bad will happen if you follow the indications You should read and understand it because it describes something extremely risky 2 Book Structure The book consists of several parts containing major topics Moreover a glossary is provided to clarify some technical terms Installation and Removal Step by step instructions for installing BitDefender on a personal computer Starting with the prerequisites for a successfully installation you are guided through the whole installation process Finally the removing procedure is described in case you need to uninstall BitDefender Getting Started Contains all the information you need to get started with BitDefender You are presented with the BitDefender interface and how to fix issues configure basic settings and register your product Intermediate Mode Presents the Intermediate Mode interface of BitDefender Expert Mode A detailed presentation of the Expert Mode interface of BitDefender You are taught how to configure and use all BitDefender modules so as to efficiently protect your computer against all kind of malware threats viruses spyware rootkits and so on Integration in
151. le with an exclamation mark Critical issues affect the security of your system They require your immediate attention and must be fixed as soon as possible Yellow triangle with an exclamation mark Non critical issues affect the security of your system You should check and fix them when you have the time Letter G The product operates in Game Mode If BitDefender is not working the system tray icon is grayed out amp This usually happens when the license key expires It can also occur when the BitDefender services are not responding or when other errors affect the normal operation of BitDefender 6 4 Scan Activity Bar The Scan activity bar is a graphic visualization of the scanning activity on your system This small window is by default available only in Expert Mode The gray bars the File Zone show the number of scanned files per second on a scale from 0 to 50 o Note The Scan activity bar will notify you when real time protection is disabled by displaying a red cross over the File Zone Scan Activity Bar Overview 30 BitDefender Antivirus 2010 6 4 1 Scan Files and Folders You can use the Scan activity bar to quickly scan files and folders Drag the file or folder you want to be scanned and drop it over the Scan Activity Bar as shown below Drag File Drop File The Antivirus Scan wizard will appear and guide you through the scanning process For detailed information abo
152. led properly To overcome this error and install BitDefender follow these steps 1 Goto www bitdefender com uninstall and download the uninstall tool on your computer Troubleshooting 211 BitDefender Antivirus 2010 Description amp Solution 2 Run the uninstall tool using administrator privileges 3 Restart your computer 4 Start the setup wizard again to install BitDefender The BitDefender product is You are trying to install BitDefender on an unsupported not compatible with your operating system Please check the System operating system Requirements p 2 to find out the operating systems you can install BitDefender on If your operating system is Windows XP with Service Pack 1 or without any service pack you can install Service Pack 2 or higher and then run the setup wizard again The installation file is If you get such an error you are trying to run an designed for a different incorrect version of the installation file There are two type of processor versions of the BitDefender installation file one for 32 bit processors and the other for 64 bit processors To make sure you have the correct version for your system download the installation file directly from www bitdefender com 31 1 2 Failed Installation There are several installation fail possibilities During installation an error screen appears You may be prompted to cancel the installation or a button may be provided to run an unis
153. lert window will contain the name of the virus the path to it the action taken by BitDefender and a link to the BitDefender site where you can find more information about it For an infected e mail the alert window will contain also information about the sender and the receiver In case a Suspicious file is detected you can launch a wizard from the alert window that will help you to send that file to the BitDefender Lab for further analysis You can type in your e mail address to receive information regarding this report Scan files received sent over IM To scan the files you receive or send using Yahoo Messenger or Windows Live Messenger select the corresponding check boxes Click OK to save the changes and close the window 18 1 3 Configuring Active Virus Control The BitDefender Active Virus Control technology provides a layer of protection against new threats for which signatures have not yet been released It constantly monitors and analyses the behavior of the applications running on your computer and alerts you if an application has a suspicious behavior Active Virus Control can be configured to alert you and prompt you for action whenever an application tries to perform a possible malicious action Antivirus 108 BitDefender Antivirus 2010 If you know and trust the detected application click Allow BitDefender has blocked If you want to immediately close the application potentially malicious or infected ap
154. leted the configuration wizard you must open BitDefender as soon as possible and fix the existing issues You may have to configure specific BitDefender components or take preventive actions to protect your computer and your data If you want to you can configure BitDefender not to alert you about specific issues If you have not registered the product including creating a BitDefender account remember to do so until the trial period ends You must create an account within 15 days after installing BitDefender if you register it with a license key the deadline is extended to 30 days Otherwise BitDefender will no longer update For more information on the registration process please refer to Registration and My Account p 47 6 1 Opening BitDefender To access the main interface of BitDefender Antivirus 2010 use the Windows Start menu by following the path Start Programs gt BitDefender 2010 gt BitDefender Antivirus 2010 or quicker double click the BitDefender icon in the system tray 6 2 User Interface View Modes BitDefender Antivirus 2010 meets the needs of computer beginners and very technical people alike Its graphical user interface is designed to suit each and every category of users You can choose to view the user interface under any of three modes depending on your computer skills and on your previous experience with BitDefender Mode Description Novice Mode Suited for computer beginners and people w
155. life of your laptop battery Settings Password This ensures that the BitDefender settings can only be changed by the person who knows this password When you enable this option you will be prompted to configure the settings password Type the desired password in both fields and click OK to set the password BitDefender News By enabling this option you will receive important company news product updates or new security threats from BitDefender Product Notification By enabling this option you will receive information Alerts alerts Scan Activity Bar The Scan Activity Bar is a small transparent window indicating the progress of the BitDefender scanning Configuring Basic Settings 43 BitDefender Antivirus 2010 Send Virus Reports Outbreak Detection Configuring Basic Settings activity For more information please refer to Scan Activity Bar p 30 By enabling this option virus scanning reports are sent to BitDefender labs for analysis Please note that these reports will contain no confidential data such as your name or IP address and that they will not be used for commercial purposes By enabling this option reports regarding potential virus outbreaks are sent to BitDefender labs for analysis Please note that these reports will contain no confidential data such as your name or IP address and that they will not be used for commercial purposes 44 BitDefender Antivirus 2010 9 History and Eve
156. ll Complters mra deerant ra bn RR en th deb 90 16 1 6 Registering All Computers 00 e eee eens 91 EXPE MOOG C 92 LY General sscuscecenaeck ps teh HEUERT REREA OE RES URB ren CIR RR DA ee 93 17 T Dashboard 2 p sete exa bte rp bn p de e bea bes bea Rasta bue 93 TALL Overall Status zi sei seb teer Rex dett bone ga ben a b E a bad 94 17 1 2 Statistics zs eeemia ttd teg doe ag td en pb e eg RR bd a 96 17 1 3 OVetVIQW c iiscue an tb eth n beoe RU god bed dns Rab oai bee eg anl db dut 96 172 Settings e pi eta eee elena o duh ceo dorsali tee nde dees 97 17 2 L General Setting Su aono xar pei eda dde Er e edo DER qs 98 172 2 Vir s Report Setting S sexo apa e PRU RII d REQUE P etr sang 99 17 3 System InfORtriatiOi ue ci oar put pdt toe ud dee Boer bo onn ob bg 100 T8 ANUVIRUS irae ane eu d UIE ct tun e d de 102 18 1 Real time PrOteCtlonzs asus ene dme ener ane Ra CR OUR ORAT EEG e n Cen E 102 18 1 1 Configuring Protection Level rece rm ae t we 103 18 1 2 Customizing Protection Level utn ev Pr her e rao e es 104 18 1 3 Configuring Active Vir s Control assis arire eret cara eae err rx es 108 18 1 4 Disabling Real time Protection 0 0 0 111 18 1 5 Configuring Antiphishing Protection 000s cece eee eee eee 111 18 2 Onsdemand ScahhifQi vec artnet ance tor RUP SCORE p um edn RH GR Nr DS 112 18 2 1 Scan TASKS ornnes ete onera Rn nde ce c ERR a CR 113 18 2 2 Using Shortcu
157. locations on your computer Follow these steps to run a scan task in Expert Mode 1 Click Antivirus on the left side menu How to Scan Files and Folders 205 BitDefender Antivirus 2010 2 Click the Virus Scan tab Here you can find a number of default scan tasks and you can create your own scan tasks These are the default scan tasks that you can use Default Task Description Deep System Scan Scans the entire system In the default configuration it scans for all types of malware threatening your system s security such as viruses Spyware adware rootkits and others System Scan Scans the entire system except for archives In the default configuration it scans for all types of malware other than rootkits Quick System Scan Scans the Windows and Program Files folders In the default configuration it scans for all types of malware except for rootkits but it does not scan memory the registry or cookies My Documents Use this task to scan important current user folders My Documents Desktop and StartUp This will ensure the safety of your documents a safe workspace and clean applications running at startup 3 Double click the scan task you want to run 4 Follow the Antivirus Scan wizard to complete the scan 29 3 Using BitDefender Manual Scan BitDefender Manual Scan lets you scan a specific folder or hard disk partition without having to create a scan task This feature was designed to be used when Windows is run
158. lorer 7 For Windows XP KB974455 Cumulative Security Update for ActiveX Killbits For Windows XP KB973525 Security Update For Windows XP KB975467 Security Update for Windows Media Format Runtime 9 9 5 amp 11 for Windows XP SP 2 KB954155 Security Update for Windows XP KB975025 Security Update For Windows XP KB974571 vi Security Update For Windows XP KB974112 vi Security Update For Windows XP KB971486 This is the list of Windows applications updates Windows Updates You can see the list of critical and non critical Windows updates that are not currently installed on your computer Click Install All System Updates to install all the available updates Click Next Wizards 67 BitDefender Antivirus 2010 11 3 4 Step 4 6 Update Applications BitDefender Vulnerability Check Wizard Check for Applications Updates Application Name Installed Version Latest Version Status Yahoo Messenger 8 1 0 421 9 0 0 2162 View Vendor Page Winamp 5 531 5 56 Firefox 3 0 5 en US 3 5 2 4 7 0 3000 14 0 8089 0726 Applications You can see the list of applications checked by BitDefender and if they are up to date If an application is not up to date click the provided link to download the latest version Click Next Wizards 68 BitDefender Antivirus 2010 11 3 5 Step 5 6 Change Weak Passwords BitDefender Vulnerability Check Wizar
159. lware is found and identified every day This is why it is very important to keep BitDefender up to date with the latest malware signatures If you are connected to the Internet through broadband or DSL BitDefender takes care of this itself By default it checks for updates when you turn on your computer and every hour after that If an update is detected you may be asked to confirm the update or the update is performed automatically depending on the automatic update settings The update process is performed on the fly meaning that the files to be updated are replaced progressively In this way the update process will not affect product operation and at the same time any vulnerability will be excluded Updates come in the following ways Updates for the antivirus engines as new threats appear the files containing virus signatures must be updated to ensure permanent up to date protection against them This update type is also known as Virus Definitions Update Updates for the antispyware engines new spyware signatures will be added to the database This update type is also known as Antispyware Update Product upgrades when a new product version is released new features and scan techniques are introduced to the effect of improving the product s performance This update type is also known as Product Update 24 1 Automatic Update To see update related information and perform automatic updates go to Update Update in
160. ly or if you connect to the Internet through a proxy server For more reliable and faster updates you can configure two update locations a Primary update location and an Alternate update location By default these locations are the same http upgrade bitdefender com To modify one of the update locations provide the URL of the local mirror in the URL field corresponding to the location you want to change Update 187 BitDefender Antivirus 2010 Note 9 We recommend you to set as primary update location the local mirror and to leave the alternate update location unchanged as a fail safe plan in case the local mirror becomes unavailable In case the company uses a proxy server to connect to the Internet check Use proxy and then click Proxy Settings to configure the proxy settings For more information please refer to Managing Proxies p 189 24 2 2 Configuring Automatic Update To configure the update process performed automatically by BitDefender use the options in the Automatic Update Settings category You can specify the number of hours between two consecutive checks for updates in the Update every field By default the update time interval is set to 1 hour To specify how the automatic update process should be performed select one of the following options 9 Silent update BitDefender automatically downloads and implements the update Prompt before downloading updates every time an update is available yo
161. m Known DLLs 21 5 File Associations 8 hell Encryption Game Laptop Mode Eu command Home Network batfile shelljopen command I piffile shell open command Update Software CLASSES exefile shell open command O Software CLASSES comfile shell open command Software CLASSES batfile shell open command Software CLASSES piffile shell open command Registration Selected Item Description Path HKEY_CLASSES_ROOT comfile shell open command Current Association 1 Default Association 1 Restore GoTo Refresh To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area System Information The list contains all the items loaded when starting the system as well as the items loaded by different applications Three buttons are available Restore changes a current file association to default Available for the File Associations settings only General 100 BitDefender Antivirus 2010 Go to opens a window where the selected item is placed the Registry for example Note 9 Depending on the selected item the Go to button may not appear Refresh re opens the System Info section General 101 BitDefender Antivirus 2010 18 Antivirus BitDefender protects your computer from all kinds of malware viruse
162. mation File Activity Indicates the evolution of the number of objects scanned by BitDefender Antimalware The height of the bar indicates the intensity of the traffic during that time interval General 93 BitDefender Antivirus 2010 17 1 1 Overall Status This is where you can find out the number of issues affecting the security of your computer To remove all threats click Fix All Issues This will start the Fix All Issues wizard To configure which modules will be tracked by BitDefender Antivirus 2010 click Configure Status Tracking A new window will appear 9 Configure List Antivirus status Update status Antiphishing status Vulnerability Check status Registration Status v Enable alerts v Enable alerts v Enable alerts v Enable alerts v Enable alerts Configure Status Tracking If you want BitDefender to monitor a component select the Enable alerts check box corresponding to that component The status of the following security components can be tracked by BitDefender Antivirus BitDefender monitors the status of the two components of the Antivirus module real time protection and on demand scan The most common issues reported for this component are listed in the following table Issue Description Real time protection is Files are not scanned as they are accessed by you disabled or by an application running on this system You have never scanne
163. mation please refer to the I810rotate homepage Mutt Mutt is a powerful text based MIME mail client For more information please refer to the Mutt homepage Mozilla Firefox Mozilla Firefox is a well known web browser For more information please refer to the Mozilla Firefox homepage Elinks Elinks is a text mode web browser For more information please refer to the Elinks homepage Overview 222 34 BitDefender Rescue CD Howto This chapter contains information on how to start and stop the BitDefender Rescue CD scan your computer for malware as well as save data from your compromised Windows PC to a removable device However by using the software applications that come with the CD you can do many tasks the description of which goes far beyond the scope of this user s guide 34 1 Start BitDefender Rescue CD To start the CD set up the BIOS of your computer to boot off the CD put the CD in the drive and reboot the computer Make sure that your computer can boot from CD Wait until the next screen shows up and follow the on screen instructions to start BitDefender Rescue CD Start knoppix in French Start knoppix in console mode Memory test Boot from first hard disk BitDefender Rescue CD based on Knoppix 58defender www hitdefender com Boot Splash Screen At boot time the update of the virus signatures is made automatically This may take a while When the boot process has finished you
164. me only product related messages Don t send me any messages 4 Click Sign in 5 Click Finish to complete the wizard 3 2 Configuration Wizard Once you have completed the registration wizard a configuration wizard will appear This wizard helps you configure the main BitDefender settings and user interface so that they suit your requirements better At the end of the wizard you can update the product files and malware signatures and scan the system files and applications to make sure they are not infected The wizard consists of a few simple steps The number of steps depends on the choices you make All of the steps are presented here but you will be notified when your choices affect their number Completing this wizard is not mandatory however we recommend you do so in order to save time and ensure your system is safe even before BitDefender Antivirus 2010 is installed If you do not want to follow this wizard click Cancel BitDefender will notify you about the components that you need to configure when you open the user interface Installing BitDefender 11 BitDefender Antivirus 2010 3 2 1 Step 1 Select Usage Profile BitDefender Configuration Wizard Welcome to the BitDefender Configuration Wizard This wizard will help you configure BitDefender settings and user interface to your requirements Please choose which option best matches the way you use this PC Usage Profiles
165. mend you to contact the BitDefender Support Team at www bitdefender com Our support representatives will help you solve the issues you are experiencing BitDefender Detected Suspect Files Suspect files are files detected by the heuristic analysis as potentially infected with malware the signature of which has not been released yet If suspect files were detected during the scan you will be requested to submit them to the BitDefender Lab Click OK to send these files to the BitDefender Lab for further analysis Antivirus 134 BitDefender Antivirus 2010 18 2 6 Viewing Scan Logs To see the scan results after a task has run right click the task and select View Logs The following window will appear m ee NN Status Date amp Time Summary Scan task finishe 11 3 2009 4 24 14 PM Threats have been detected during scan Cases stow This is the list of logs generated upon completing this scanning task Scan Logs Here you can see the report files generated each time the task was executed For each file you are provided with information on the status of the logged scanning process the date and time when the scanning was performed and a summary of the scanning results Two buttons are available Delete to delete the selected scan log Show to view the selected scan log The scan log will open in your default web browser Note D Also to view or dele
166. n Expert Mode 17 2 2 Virus Report Settings Send virus reports sends to the BitDefender Labs reports regarding viruses identified in your computer It helps us keep track of virus outbreaks The reports will contain no confidential data such as your name IP address or others and will not be used for commercial purposes The information supplied will contain only the virus name and will be used solely to create statistic reports General 99 BitDefender Antivirus 2010 Enable BitDefender Outbreak Detection sends to the BitDefender Labs reports regarding potential virus outbreaks The reports will contain no confidential data such as your name IP address or others and will not be used for commercial purposes The information supplied will contain only the potential virus and will be used solely to detect new viruses 17 3 System Information BitDefender allows you to view from a single location all system settings and the applications registered to run at startup In this way you can monitor the activity of the system and of the applications installed on it as well as identify possible system infections To obtain system information go to General gt System Info in Expert Mode Dashboard Settings Current System Settings Antivirus Run Items 9 Privacy Control Startup Items 2 pod Load Items 5 Vulnerability INI Items 2 E
167. n and select the desired mode from the menu 4 Click OK to save and apply the changes 6 2 1 Novice Mode If you are a computer beginner displaying the user interface in Novice Mode may be the most adequate choice for you This mode is simple to use and requires minimal interaction on your side Overview 23 BitDefender Antivirus 2010 Security Status Protect Your PC scenmem Update Now vulnerabilities Check affecting the security status of this PC Ficallissues need help Maintain Your PC Click to expand Profile type Custom To find out more about each option displayed in the User Interface please move your mouse over the window Help text will be displayed in this area Novice Mode The window is organized into four main sections Security Status informs you of the issues that affect your computer s security and helps you fix them By clicking Fix All Issues a wizard will help you easily remove any threats to your computer and data security For detailed information please refer to Fixing Issues p 37 Protect Your PC is where you can find the necessary tasks to protect your computer and data The available tasks you can perform are different depending on the selected usage profile gt The Scan Now button starts a standard scan of your system for viruses spyware and other malware The Antivirus Scan wizard will appear and guide you through the scann
168. n and you want to enable it or if you want to configure its settings follow these steps 1 Open BitDefender and switch the user interface to Expert Mode 2 Go to Antivirus Virus Scan Overview 35 BitDefender Antivirus 2010 3 In the list of scan tasks locate the Device Detection Scan task 4 Right click the task and select Open A new window will appear 5 On the Overview tab configure the scanning options as needed For more information please refer to Configuring Scan Settings p 116 6 On the Detection tab choose which types of storage devices to be detected 7 Click OK to save and apply the changes Overview 36 BitDefender Antivirus 2010 7 Fixing Issues BitDefender uses an issue tracking system to detect and inform you about the issues that may affect the security of your computer and data By default it will monitor only a series of issues that are considered to be very important However you can configure it as needed choosing which specific issues you want to be notified about This is how pending issues are notified A special symbol is displayed over the BitDefender icon in the system tray to indicate pending issues Red triangle with an exclamation mark Critical issues affect the security of your system They require your immediate attention and must be fixed as soon as possible Yellow triangle with an exclamation mark Non critical issues affect the security of your system
169. n the scan is scheduled to run follow these steps 1 Open BitDefender and switch the user interface to Expert Mode 2 Click Antivirus on the left side menu Installing BitDefender 16 BitDefender Antivirus 2010 3 Click the Virus Scan tab 4 Right click the System Scan task and select Schedule A new window will appear 5 Change the frequency and the start time as needed 6 Click OK to save the changes We recommend that you have these options enabled before moving on to the next step in order to ensure the security of your system Click Next to continue If you clear the first check box there are no tasks to be performed in the last step of the wizard Click Finish to complete the wizard 3 2 6 Step 6 Finish BitDefender Configuration Wizard BitDefender Update Below you can check the status for the BitDefender Update process After the update finishes the on demand scan willl start automatically Click Finish to close this wizard Status None Total update 3598 KB Downloaded 3292 KB You need to restart the computer in order to complete the installation To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Task Status Wait for BitDefender to update its malware signatures and scanning engines As soon as the update is completed a quick system scan will be s
170. nd try the proposed solution 4 If this solution does not solve your problem use the link in the article to contact BitDefender Customer Care 5 Login to your BitDefender account 6 Contact the BitDefender support representatives by e mail chat or phone Support 216 BitDefender Antivirus 2010 32 3 Contact Information Efficient communication is the key to a successful business During the past 10 years BITDEFENDER has established an unquestionable reputation by constantly striving for better communication so as to exceed the expectations of our clients and partners Should you have any questions do not hesitate to contact us 32 3 1 Web Addresses Sales department sales bitdefender com Technical support www bitdefender com help Documentation documentation bitdefender com Partner Program partners bitdefender com Marketing marketing bitdefender com Media Relations pr bitdefender com Job Opportunities jobs bitdefender com Virus Submissions virus submission bitdefender com Spam Submissions spam submission bitdefender com Report Abuse abuse bitdefender com Product web site http www bitdefender com Product ftp archives ftp ftp bitdefender com pub Local distributors http www bitdefender com site Partnership list BitDefender Knowledge Base http kb bitdefender com 32 3 2 BitDefender Offices The BitDefender offices are ready to respond to any inquiries regarding their areas of operation both in c
171. nder Knowledge Base The BitDefender Knowledge Base is an online repository of information about the BitDefender products It stores in an easily accessible format reports on the results of the ongoing technical support and bugfixing activities of the BitDefender support and development teams along with more general articles about virus prevention the management of BitDefender solutions with detailed explanations and many other articles The BitDefender Knowledge Base is open to the public and freely searchable The extensive information it contains is yet another means of providing BitDefender customers with the technical knowledge and insight they need All valid requests for information or bug reports coming from BitDefender clients eventually find their way into the BitDefender Knowledge Base as bugfix reports workaround cheatsheets or informational articles to supplement product helpfiles The BitDefender Knowledge Base is available any time at http kb bitdefender com 32 2 Asking for Help In order to ask for help you must use the BitDefender Web Self Service Just follow these steps 1 Goto http www bitdefender com help This is where you can find the BitDefender Knowledge Base The BitDefender Knowledge Base hosts numerous articles that contain solutions to BitDefender related issues 2 Search the BitDefender Knowledge Base for articles that may provide a solution to your problem 3 Please read the relevant article a
172. nder News Product Notification Alerts Enable Scan Activity Bar DHODO Send Virus Reports Enable Outbreak Detection Basic Settings The settings are organized into three categories User Interface Settings Security Settings General Settings To apply and save the configuration changes you make click OK To close the window without saving the changes click Cancel Configuring Basic Settings 40 BitDefender Antivirus 2010 8 1 User Interface Settings In this area you can switch the user interface view mode and reset the usage profile Switching the user interface view mode As described in section User Interface View Modes p 22 there are three modes for displaying the user interface Each user interface mode is designed for a specific category of users based on their computer skills In this way the user interface accommodates all kinds of users from computer beginners to very technical people The first button shows the current user interface view mode To change the user interface mode click the arrow J on the button and select the desired mode from the menu Novice Mode Suited for computer beginners and people who want BitDefender to protect their computer and data without being bothered This mode is simple to use and requires minimal interaction on your side All you have to do is fix the existing issues when indicated by BitDefender An intuitive step by
173. net Protocol A set of networking protocols widely used on the Internet that provides communications across interconnected networks of computers with diverse hardware architectures and various operating systems TCP IP includes standards for how computers communicate and conventions for connecting networks and routing traffic Trojan A destructive program that masquerades as a benign application Unlike viruses Trojan horses do not replicate themselves but they can be just as destructive One of the most insidious types of Trojan horse is a program that claims to rid your computer of viruses but instead introduces viruses onto your computer The term comes from a story in Homer s Iliad in which the Greeks give a giant wooden horse to their foes the Trojans ostensibly as a peace offering But after the Trojans drag the horse inside their city walls Greek soldiers sneak out of the horse s hollow belly and open the city gates allowing their compatriots to pour in and capture Troy Update A new version of a software or hardware product designed to replace an older version of the same product In addition the installation routines for updates often check to make sure that an older version is already installed on your computer if not you cannot install the update BitDefender has it s own update module that allows you to manually check for updates or let it automatically update the product Virus A program or piece of code that is loaded
174. ning in Safe Mode If your system is infected with a resilient virus you can try to remove the virus by starting Windows in Safe Mode and scanning each hard disk partition using BitDefender Manual Scan To scan your computer using BitDefender Manual Scan follow these steps 1 On the Windows Start menu follow the path Start gt Programs BitDefender 2010 BitDefender Manual Scan A new window will appear 2 Click Add Folder to select the scan target A new window will appear 3 Select the scan target To scan your desktop just select Desktop To scan an entire hard disk partition select it from My Computer To scan a specific folder browse for and select the respective folder 4 Click OK How to Scan Files and Folders 206 BitDefender Antivirus 2010 5 Click Continue to start the scan 6 Follow the Antivirus Scan wizard to complete the scan What is Safe Mode Safe Mode is a special way to start Windows used mainly to troubleshoot problems affecting normal operation of Windows Such problems range from conflicting drivers to viruses preventing Windows from starting normally In Safe Mode Windows loads only a minimum of operating system components and basic drivers Only a few applications work in Safe Mode This is why most viruses are inactive when using Windows in Safe Mode and they can be easily removed To start Windows in Safe Mode restart your computer and press the F8 key until the Windows Advanced Options
175. notices These Terms cover BitDefender Solutions and Services for home users licensed to you including related documentation and any update and upgrade of the applications delivered to you under the purchased license or any related service agreement as defined in the documentation and any copy of these items This License Agreement is a legal agreement between you either an individual or a legal person and BITDEFENDER for use of BITDEFENDER s software product identified above which includes computer software and services and may include associated media printed materials and online or electronic documentation hereafter designated as BitDefender all of which are protected by international copyright laws and international treaties By installing copying or using BitDefender you agree to be bound by the terms of this agreement If you do not agree to the terms of this agreement do not install or use BitDefender BitDefender License BitDefender is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties BitDefender is licensed not sold GRANT OF LICENSE BITDEFENDER hereby grants you and only you the following non exclusive limited non assignable non transferable non sublicensable and royalty bearing license to use BitDefender APPLICATION SOFTWARE You may install and use BitDefender on as many computers as necessary with the limitation imposed by the total
176. nts The View Logs link at the bottom of the BitDefender main window opens another window with the BitDefender history amp events This window offers you an overview of the security related events For instance you can easily check if the update was successfully performed if malware was found on your computer etc History amp Events Beanie Real time protection Privacy Control Action name Vulnerability IM Encryption Home Network Update gt gt gt gt Game Laptop Mode gt b Registration On demand Tasks Action name Task Name Date Scan task finished successf My Documents 11 3 2009 4 36 29 PM Double click the events in the list to view more details Events In order to help you filter the BitDefender history amp events the following categories are provided on the left side Antivirus Privacy Control e Vulnerability IM encryption Game Laptop Mode Home Network Update Registration A list of events is available for each category Each event comes with the following information a short description the action BitDefender took on it when it happened History and Events 45 BitDefender Antivirus 2010 and the date and time when it occurred If you want to find out more information about a particular event in the list double click that event Click Clear all logs if you want to remove o
177. number of licensed users You may make one additional copy for back up purpose DESKTOP USER LICENSE This license applies to BitDefender software that can be installed on a single computer and which does not provide network services Each primary user may install this software on a single computer and may make one additional copy for backup on a different device The number of primary users allowed is the number of the users of the license End User Software License Agreement ix BitDefender Antivirus 2010 TERM OF LICENSE The license granted hereunder shall commence on the purchasing date of BitDefender and shall expire at the end of the period for which the license is purchased EXPIRATION The product will cease to perform its functions immediately upon expiration of the license UPGRADES If BitDefender is labeled as an upgrade you must be properly licensed to use a product identified by BITDEFENDER as being eligible for the upgrade in order to use BitDefender A BitDefender labeled as an upgrade replaces and or supplements the product that formed the basis for your eligibility for the upgrade You may use the resulting upgraded product only in accordance with the terms of this License Agreement If BitDefender is an upgrade of a component of a package of software programs that you licensed as a single product BitDefender may be used and transferred only as part of that single product package and may not be separated for use by more
178. nux type partition names So sdal1 will probably correspond to the C Windows type partition sda3 to F and sdb1 to the memory stick Important If the computer was not properly shut down it is possible that certain partitions were not mounted automatically To mount a partition follow these steps a Double click the Terminal Emulator shortcut on the Desktop b Type the following command mount media partition name 4 Browse your folders and open the desired directory For instance MyData which contains Movies Music and E books sub directories 5 Right click the desired directory and select Copy The following window will appear BitDefender Rescue CD Howto 230 BitDefender Antivirus 2010 4 wG GE uet media sdb1 Saving Data 6 Type media sdb1 into the corresponding textbox and click Copy Please be aware that depending on your computer configuration it might be sdal instead of sdb1 34 7 How do I use console mode If your screen resolution is not high enough to run the graphical user interface you can run the BitDefender Rescue CD in console mode The simple text mode allows you to perform a complete scan of your computer To run the CD in console mode set up the BIOS of your computer to boot off the CD putthe CD in the drive and reboot the computer Wait for the boot splash screen to appear and select Start knoppix in console mode After booting follow the
179. o as to minimize their impact on system performance gt When the Custom profile is selected the Update Now button starts an immediate update A new window will appear where you can see the update status If you want to switch to a different profile or edit the one you are currently using click the profile and follow the configuration wizard Dashboard 73 BitDefender Antivirus 2010 13 Antivirus BitDefender comes with an Antivirus module that helps you keep your BitDefender up to date and your computer virus free To enter the Antivirus module click the Antivirus tab VULNERABILITY Quick Tasks Status GENE O r ee een nter gp System Scan BitDefender is not activated rr Registration status trial license E This component displays the status of the Antivirus protection on your system together with links to the main scanning tasks Antivirus The Antivirus module consists of two sections Status Area Displays the current status of all the monitored security components and allows you to choose which of the components should be monitored Quick Tasks This is where you can find links to the most important security tasks update now my documents scan system scan deep system scan and custom scan 13 1 Status Area The status area is where you can see the complete list of security module components and their current status By monitoring each security module
180. o scan your computer for malware run a particular scan task by clicking the corresponding button or selecting it from the drop down menu The following table presents the available scan tasks along with their description Task Description System Scan Scans the entire system except for archives In the default configuration it scans for all types of malware other than rootkits Deep System Scan Scans the entire system In the default configuration it scans for all types of malware threatening your system s security such as viruses spyware adware rootkits and others Note 9 Since the Deep System Scan and System Scan tasks analyze the entire system the scanning may take a while Therefore we recommend you to run these tasks on low priority or better when your system is idle When you run a System Scan or Deep System Scan the Antivirus Scan wizard will appear Follow the three step guided procedure to complete the scanning process For detailed information about this wizard please refer to Antivirus Scan Wizard p 52 Antiphishing 81 BitDefender Antivirus 2010 15 Vulnerability BitDefender comes with a Vulnerability module that helps you keep crucial software on your PC up to date To monitor and fix your system s vulnerabilities click the Vulnerability tab DASHBOARD ANTIVIRUS ANTIPHISHING VULNERABILITY Quick Tasks Status vulnerability Scan status is critical 8 issues Configure List
181. of Internet communications and it makes use of new methods of fooling people into giving away private information Whether it is your e mail or your credit card number when they fall into the wrong hands such information may cause you damage you may find yourself drowning in spam messages or you might be surprised to access an emptied account Identity Control protects you against the theft of sensitive data when you are online Based on the rules you create Identity Control scans the web e mail and instant messaging traffic leaving your computer for specific character strings for example your credit card number If there is a match the respective web page e mail or instant message is blocked Privacy Control 150 BitDefender Antivirus 2010 You can create rules to protect any piece of information you might consider personal or confidential from your phone number or e mail address to your bank account information Multiuser support is provided so that users logging on to different Windows user accounts can configure and use their own identity protection rules If your Windows account is an administrator account the rules you create can be configured to also apply when other users of the computer are logged on to their Windows user accounts Why use Identity Control Identity Control is very effective in blocking keylogger spyware This type of malicious applications records your keystrokes and sends them over the Internet to a
182. okie files Action options Specify the actions to be taken on each category of detected files using the options in this category Note To set a new action click the current First action and select the desired option from the menu Specify a Second action that will be taken in case the first one fails gt Select the action to be taken on the infected files detected The following options are available Antivirus 120 BitDefender Antivirus 2010 Take No Action No action will be taken on infected files These files will appear in the report file Disinfect files Remove the malware code from the infected files detected Delete files Deletes infected files immediately without any warning Move files to Quarantine Moves infected files into the quarantine Quarantined files cannot be executed or opened therefore the risk of getting infected disappears gt Select the action to be taken on the suspicious files detected The following options are available Action Description Take No Action No action will be taken on suspicious files These files will appear in the report file Delete files Deletes suspicious files immediately without any warning Move files to Quarantine Moves suspicious files into the quarantine Quarantined files cannot be executed or opened therefore the risk of getting infected disappears Note 9 Files are detected as suspicious by the heuristic analysis We recommend you to send the
183. olders 24 ev rrr et ele daa preset er eh hy Rs 31 6 4 2 Disable Restore Scan Activity Bar iisssesseseeeeesee 31 6 5 BitDefender Manual SCA s ce naso ne rm eet tpe neck e oer nw RR 31 6 6 Game Mode and Laptop Mode 0 cece eee eee 33 66 1 GamE MODS aa ruere cep irte n p uit e neqae cR eie ps PR Ran 33 BitDefender Antivirus 2010 6 6 2 Laptop MOG iaiicscctan eh ntl erature eet E teca wen pin odes 34 6 7 Automatic Device Detection dun en rmt Rn ea e Rob e UR 35 Te FIMIMQUISSUCS i 3atasgedvendadieaaaaneauawiagadeasaadbaadacnasadamends 37 EAS Ex AlbissuesWizatdi osa uus x tore PE E duy dep t aperte qa ERR EQ Sog e 37 7 2 Configuring Issue Tracking o usce eire bere PER P hene dae PR re dr 39 8 Configuring Basic Settings ccce re ee Ex e 40 8 1 User Interface Settiligs x5 dee prb Gb bee oed oi gh brian e ope Ree be 41 8 2 Security SEWING Ss aso potare data ans peis btg a birrea bdo tas Re cbe dius 42 8 3 General SOCEM GS suero perg estt RO eg BR Rd Roth Gt a edo eg bob 43 9 History and EVents ere bed eter bes ebur e ik uet 45 10 Registration and My Account sssssssssses 47 10 1 Registering BitDefender Antivirus 2010 0 eee 47 10 2 Activating BitDefender ssc essere mr he RR Rer REPE OP EIES 48 10 3 Purchasing License Keys sciseseiiuse hr eer ee hr Roe ERREUR ere Ree gn 51 10 4 Renewing Your LICENSE gis sion ies se ber eee et ee e Sepe he home dee on b
184. ommended to check it for viruses If you enable this option at the end of the wizard an Antivirus rt scan task will start Select this if you want the scanning task to be started when you click Finish Scan Excluded Files It is highly recommended to scan the files in the specified paths to make sure that they are not infected Select the check box to scan these files before excluding them from scanning Click Finish 18 3 2 Excluding Extensions from Scanning To exclude extensions from scanning click the Add button You will be guided through the process of excluding extensions from scanning by the configuration wizard that will appear Antivirus 141 BitDefender Antivirus 2010 Step 1 4 Select Object Type BitDefender Exclusions Wizard Please choose the rule type The BitDefender Exclusions Wizard will guide you through the necessary steps to create rules that will enable the Antivirus module to except specific files or Folders from scanning It is not recommended to exclude files or Folders From scanning unless you are an administrator and you have previously scanned the Gerar items BitDefender will ask you if you want to perform an on demand scan of the excluded items to ensure that your computer is virus free O Exclude by file folder path Exclude by extension Object Type Select the option of excluding extensions from scanning Click Next Anti
185. ommercial and in general matters Their respective addresses and contacts are listed below U S A BitDefender LLC 6301 NW 5th Way Suite 3500 Fort Lauderdale Florida 33309 Phone office amp sales 1 954 776 6262 Sales sales bitdefender com Technical support http www bitdefender com help Web http www bitdefender com Germany BitDefender GmbH Airport Office Center Robert Bosch Strafse 2 59439 Holzwickede Support 217 BitDefender Antivirus 2010 Deutschland Office 49 2301 91 84 222 Sales vertrieb bitdefender de Technical support http kb bitdefender de Web http www bitdefender de UK and Ireland Business Centre 10 Queen Street Newcastle Staffordshire ST5 1ED E mail info bitdefender co uk Phone 44 0 8451 305096 Sales sales bitdefender co uk Technical support http www bitdefender com help Web http www bitdefender co uk Spain BitDefender Espana SLU C Balmes 191 29 12 08006 Barcelona Fax 34 932179128 Phone 34 902190765 Sales comercial bitdefender es Technical support www bitdefender es ayuda Website http www bitdefender es Romania BITDEFENDER SRL West Gate Park Building H2 24 Preciziei Street Bucharest Fax 40 21 2641799 Sales phone 40 21 2063470 Sales e mail sales bitdefender ro Technical support http www bitdefender ro suport Website http www bitdefender ro Support 218 BitDefender Antivirus 2010 BitDefender Rescue CD
186. on screen instructions to perform a complete scan of your computer BitDefender detects the partitions on your hard drive and automatically updates the database of malware signatures before scanning begins If any infected files are found BitDefender will disinfect them After the scanning process is completed the scan log is displayed Note 9 The scanning process may take a while depending on the complexity of the scan BitDefender Rescue CD Howto 231 BitDefender Antivirus 2010 Glossary ActiveX ActiveX is a model for writing programs so that other programs and the operating system can call them ActiveX technology is used with Microsoft Internet Explorer to make interactive Web pages that look and behave like computer programs rather than static pages With ActiveX users can ask or answer questions use push buttons and interact in other ways with the Web page ActiveX controls are often written using Visual Basic Active X is notable for a complete lack of security controls computer security experts discourage its use over the Internet Adware Adware is often combined with a host application that is provided at no charge as long as the user agrees to accept the adware Because adware applications are usually installed after the user has agreed to a licensing agreement that states the purpose of the application no offense is committed However pop up advertisements can become an annoyance and in some cases degrade syst
187. onto your computer without your knowledge and runs against your will Most viruses can also replicate themselves All computer viruses are manmade A simple virus that can copy Glossary 237 BitDefender Antivirus 2010 itself over and over again is relatively easy to produce Even such a simple virus is dangerous because it will quickly use all available memory and bring the system to a halt An even more dangerous type of virus is one capable of transmitting itself across networks and bypassing security systems Virus definition The binary pattern of a virus used by the antivirus program to detect and eliminate the virus Worm A program that propagates itself over a network reproducing itself as it goes It cannot attach itself to other programs Glossary 238
188. ord on a remote PC eal Run an on demand scan task No PC click to add View History Events m Update Now Lo Set as Update Server for this network The Network module displays the BitDefender home network structure grey if home network is not configured Click on Enable Network to start configuring your home Network Map If you move the mouse cursor over a computer from the network map you can see brief information about it name IP address number of issues affecting the system security BitDefender registration status If you right click a computer name in the network map you can see all the administrative tasks you can run on the remote computer Remove PC from home network Allows you to remove a PC from the network Register BitDefender on this computer Allows you to register BitDefender on this computer by entering a license key Set a settings password on a remote PC Allows you to create a password to restrict access to BitDefender settings on this PC Run an on demand scan task Allows you to run an on demand scan on the remote computer You can perform any ofthe following scan tasks My Documents Scan System Scan or Deep System Scan Fix all issues on this PC Network 88 BitDefender Antivirus 2010 Allows you to fix the issues that are affecting the security of this computer by following the Fix All Issues wizard View History Events Allows you access to the Hist
189. orses and other tools installed by hackers who try to compromise your privacy and send your personal information like credit card numbers from your computer to the hacker 19 1 Privacy Control Status To configure the Privacy Control and to view information regarding its activity go to Privacy Control gt Status in Expert Mode 7T Vulnerability REM LP 2l Privacy Control is enabled Identity Control is not configured Protection Level Encryption Aggressive Game Laptop Mode Home Network Update Registration Default Permissive Privacy Control Statistics Identity information blocked Registry access attempts blocked Cookies blocked Scripts blocked AGGRESSIVE Identity Control is enabled Registry Control is enabled Cookie Control is enabled Script Control is enabled poem pm 0 iu 0 0 To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Privacy Control Status You can see whether Privacy Control is enabled or disabled If you want to change the Privacy Control status clear or select the corresponding check box Important A To prevent data theft and protect your privacy keep the Privacy Control enabled The Privacy Control protects your computer using these important protection controls Privacy Control 149
190. ortant To be automatically notified about system or application vulnerabilities keep the Automatic Vulnerability Checking enabled 20 1 1 Fixing Vulnerabilities Depending on the issue to fix a specific vulnerability proceed as follows e If Windows updates are available click Install in the Action column to install them If an application is outdated use the Home Page link provided to download and install the latest version of that application If a Windows user account has a weak password click Fix to force the user to change the password at the next logon or change the password yourself For a strong password use a combination of uppercase and lowercase letters numbers and special characters such as or You can click Check Now and follow the wizard to fix vulnerabilities step by step For more information please refer to Vulnerability Check Wizard p 64 20 2 Settings To configure the settings of the automatic vulnerability checking go to Vulnerability gt Settings in Expert Mode Vulnerability 167 BitDefender Antivirus 2010 EL NEN Settings System Hotspots to be monitored gt General gt Antivirus v Critical Windows Updates gt Privacy Control gt wuneabity M Regular Windows Updates v Application Updates Encryption Game Laptop Mode Weak Password Home Network Update Registration To find out more about e
191. ory amp Events module of the BitDefender product installed on this computer Update Now Intitiates the Update process for the BitDefender product installed on this computer Set as Update Server for this network Allows you to set this computer as update server for all BitDefender products installed on the computers in this network Using this option will reduce internet traffic because only one computer in the network will connect to the internet to download updates Before running a task on a specific computer you will be prompted to provide the local home management password Please enter here the password that you have set when you enabled Home Management on this PC Password Enter Password Type the home management password and click OK Note If you plan to run several tasks you might want to select Don t show this message again during this session By selecting this option you will not be prompted again for this password during the current session 16 1 4 Scanning All Computers To scan all managed computers follow these steps 1 Click Scan All You will be prompted to provide the local home management password Network 89 BitDefender Antivirus 2010 Please enter here the password that youl have set when you enabled Home Management on this Password C Dont show this message again during this session Enter Password 2 Select a scan t
192. ove EICAR Test File not a virus 1 issue left no action was taken Move to quarantine v BitDefender has detected and blocked viruses on your computer This is the list of threats Please click the virus name to see its corresponding list of infected items Actions You can see the number of issues affecting your system The infected objects are displayed in groups based on the malware they are infected with Click the link corresponding to a threat to find out more information about the infected objects You can choose an overall action to be taken for all issues or you can select separate actions for each group of issues One or several of the following options can appear on the menu Take No Action No action will be taken on the detected files After the scan is completed you can open the scan log to view information on these files Disinfect Removes the malware code from infected files Delete Deletes detected files Move to quarantine Moves detected files to quarantine Quarantined files cannot be executed or opened therefore the risk of getting infected disappears Rename files Changes the name of hidden files by appending bd ren to their name As a result you will be able Wizards 54 BitDefender Antivirus 2010 to search for and find such files on your computer if any Please note that these hidden files are not the files that you deliberately hide from Windows They are th
193. pdate is available If an update was detected depending on the options set in the Manual Update Settings section you will be asked to confirm the update or the update will be made automatically Update 185 BitDefender Antivirus 2010 Important It may be necessary to restart the computer when you have completed the update We recommend doing it as soon as possible Note If you are connected to the Internet through a dial up connection then it is recommended to regularly update BitDefender by user request 24 1 2 Disabling Automatic Update If you want to disable automatic update a warning window will appear You must confirm your choice by selecting from the menu how long you want the automatic update to be disabled You can disable the automatic update for 5 15 or 30 minutes for an hour permanently or until the system restart Warning This is a critical security issue We recommend you to disable automatic update for as little time as possible If BitDefender is not updated regularly it will not be able to protect you against the latest threats 24 2 Update Settings The updates can be performed from the local network over the Internet directly or through a proxy server By default BitDefender will check for updates every hour over the Internet and install the available updates without alerting you To configure the update settings and manage proxies go to Update gt Settings in Expert Mode Update 186 Bi
194. played in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Account Creation If you do not want to create a BitDefender account at the moment select Register later and click Finish Otherwise proceed according to your current situation do not have a BitDefender account p 49 e already have a BitDefender account p 50 ri Important A You must create an account within 15 days after installing BitDefender if you register it with a license key the deadline is extended to 30 days Otherwise BitDefender will no longer update do not have a BitDefender account To successfully create a BitDefender account follow these steps Registration and My Account 49 BitDefender Antivirus 2010 1 Select Create a new account 2 Type the required information in the corresponding fields The data you provide here will remain confidential E mail address type in your e mail address Password type in a password for your BitDefender account The password must be between 6 and 16 characters long Re type password type in again the previously specified password Note 9 Once the account is activated you can use the provided e mail address and password to log in to your account at http myaccount bitdefender com 3 Optionally BitDefender can inform you about special offers and promotions using the e mail address of your ac
195. plete the cleaning process Click Close to close the window 11 3 Vulnerability Check Wizard This wizard checks the system for vulnerabilities and helps you fix them Wizards 64 BitDefender Antivirus 2010 11 3 1 Step 1 6 Select Vulnerabilities to Check This wizard will guide you through the actions required to identify undated applications and the Windows accounts that have a weak password Please select from the list below which items to be checked for vulnerabilities Vulnerabilities Click Next to check the system for the selected vulnerabilities Wizards 65 BitDefender Antivirus 2010 11 3 2 Step 2 6 Checking for Vulnerabilities Vulnerability Check Wait for BitDefender to finish checking for vulnerabilities Wizards 66 BitDefender Antivirus 20 11 3 3 Step 3 6 Update Windows BitDefender Vulnerability Check Wizard Windows Updates Please review all the updates found below and install them at once or use the Windows Update system to choose which one to install install Selected System Updates v Check for Critical Windows Updates A Microsoft NET Pramenork L4 Seria Pack TEEN Update for Windows 2000 Windows XP Windows Vista Windows Save 2008 window v Microsoft NET Framework 2 0 Service Pack 2 Security Update for Windows 2000 Windows Server 2003 and Windows XP KB974417 Cumulative Security Update for Internet Exp
196. plication click OK E HIPS EICAR Select the Rememeber this action for this Application C Documents and application check box before making your choice Settings vdanciu Desktop midas 32 mdeicar exe and BitDefender will take the same action for the detected application in the future The rule that is Remember this action for this application thus created will be listed in the Active Virus Control configuration window BitDefender detected this application as possibly malici based on its behavior If this is a known and trusted poy click Allow If not click OK Active Virus Control Alert To configure Active Virus Control click Advanced Settings Active Virus Control is enabled Critical Select this option and the detection rate of the BitDefender Active Virus Control will be set to high showing more alerts possibly including False Aggressive positives clean applications detected as malicious Medium Permissive Default Level Exclusions VJ Alert me before taking an action The BitDefender Active Virus Control detects potentially harmful applications based on their behavior It computes a score for each process based on its actions When the score reaches a given threshold the application is blocked Active Virus Control Settings Select the corresponding check box to enable Active Virus Control Antivirus 109 Bi
197. prevent unauthorized physical access to your computer strong passwords passwords that cannot be easily guessed must be configured for each Windows user account BitDefender regularly checks your system for vulnerabilities and notifies you about the existing issues 20 1 Status To configure the automatic vulnerability checking or run a vulnerability check go to Vulnerability gt Status in Expert Mode gt General Automatic Vulnerability Check is enabled gt Antivirus gt Privacy Control Vulnerability Vulnerability Check Status gt Encryption Issue Status MM Critical Microsoft Updates Outdated gt Game Laptop Mode Other Microsoft updates Outdated aaa Automatic Updates Status Enabled gt Home Network Yahoo Messenger Outdated b gt Winamp Outdated Update Firefox Outdated Windows Live Messenger Outdated More Info Registration cosmin Weak Password Fix To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Vulnerability Status The table displays the issues covered in the last vulnerability check and their status You can see the action you have to take to fix each vulnerability if any If the action is None then the respective issue does not represent a vulnerability Vulnerability 166 BitDefender Antivirus 2010 Imp
198. process Manual Scanning Manual scanning consists in directly selecting the object to be scanned using the BitDefender Manual Scan option from the BitDefender program group in the Start Menu 5 Note 9 Manual scanning is very useful as it can be performed when Windows works in Safe Mode too To select the object to be scanned by BitDefender in the Windows Start menu follow the path Start Programs gt BitDefender 2010 gt BitDefender Manual Scan The following window will appear Antivirus 129 BitDefender Antivirus 2010 Antivirus Scan Scanned items Click Add Target to define the scanning target For this scan task airs Scan Target In this step you can choose the files and Folders to be scanned Manual Scanning Click Add Folder select the location you want to scan and click OK If you want to scan multiple folders repeat this action for each additional location The paths to the selected locations will appear in the Scan Target column If you change your mind about the location just click the Remove button next to it Click the Remove All Paths button to remove all the locations that were added to the list When you are done selecting the locations click Continue The Antivirus Scan wizard will appear and guide you through the scanning process Antivirus Scan Wizard When you initiate an on demand scan the Antivirus Scan wizard will appear Follow the three st
199. r Skip keyloggers from scan if you want to exclude these kinds of files from scanning Scans only files that have not been scanned before or that have been changed since the last time they were scanned By selecting this option you may greatly improve overall system responsiveness with a minimum trade off in security Scans the system s boot sector The accessed archives will be scanned With this option on the computer will slow down You can set the maximum size of archives to be scanned in kilobytes type 0 if you want all archives to be scanned and the maximum archive depth to scan Select from the drop down menu the first action to take on infected and suspicious files In case an infected file is detected the access to this will be denied Removes the malware code from infected files Deletes infected files immediately without any warning 106 BitDefender Antivirus 2010 Move file quarantine to Second action Deny access and continue Delete file Move file quarantine to Don t scan files greater than x Kb Scan Scan all files network shares Scan applications only Scan user defined extensions Moves infected files into the quarantine Quarantined files cannot be executed or opened therefore the risk of getting infected disappears Select from the drop down menu the second action to take on infected files in case the first action fails In case an infected file is
200. r components might stop working if this option is enabled Scan for rootkits Scans for hidden objects files and processes generally known as rootkits Scan for keyloggers Scans for malicious applications that record keystrokes Click OK to close the window Click Next 11 2 4 Step 4 6 Additional Settings Before scanning begins additional options are available Wizards 61 BitDefender Antivirus 2010 Additional Options v Show this task in the Intermediate UI C Shut down the computer after scan finishes if no threats are found Save the current scanning task in order to be able to use it again in the Future Quick tasks can be accessed via the BitDefender Security Center in Intermediate Mode gt Security gt Tasks or Expert Mode gt Antivirus gt Scan Additional Settings To save the custom task you are creating for future use select the Show this task in Intermediate UI check box and enter a name for the task in the provided edit field The task will be added to the list of Quick Tasks already available in the Security tab and will also appear in Expert Mode gt Antivirus gt Virus Scan To shut down the computer after scanning is completed select the Shut down the computer after scan finishes if no threats are found check box Click Start Scan 11 2 5 Step 5 6 Scanning BitDefender will start scanning the selected objects Wizards 62 BitDefender Anti
201. r integrated into one of the above web browsers The antiphishing toolbar represented by the 6 BitDefender icon is located on the topside of browser Click it in order to open the toolbar menu Note If you cannot see the toolbar open the View menu point to Toolbars and check BitDefender Toolbar 2 Antivirus software BitDefender The future of security now Windows Internet Explorer 6 E v niei bitdefender comjworld File Edit View Favorites Tools Help amp AntiPhishing Disable E Settings oftware BitDefender The Future of secur fuco E de e ubPage G Tools Add to whitelist WorldWide Engish w My BitDefender f Whitelist Report as Phishing enter query here Hep About Home Home Office Partners Downloads DefenseCenter Store Products Comparison Chart Downloads Support Store gt Cybercriminals can be smart Good thing we re smarter Consumer A A Business Antiphishing Toolbar The following commands are available on the toolbar menu Integration into Web Browsers 199 BitDefender Antivirus 2010 Enable Disable enables disables the BitDefender antiphishing protection in the current web browser Settings opens a window where you can specify the antiphishing toolbar s settings The following options are available gt Real time Antiphishing Web Protection detects and alerts you in real time if a web site is phished
202. r on scheduled tasks use these options Enable this module to modify Antivirus scan tasks schedules to prevent scheduled scan tasks from running while in Game Mode You can choose one of the following options Option Description Skip Task Do not run the scheduled task at all Postpone Task Run the scheduled task immediately after you exit Game Mode 22 1 4 Changing Game Mode Hotkey You can manually enter Game Mode using the default Ct rL ALt Shift G hotkey If you want to change the hotkey follow these steps 1 Click Advanced Settings A new window will appear Game Laptop Mode 175 BitDefender Antivirus 2010 v Enable Game Mode Hotkeys v ctrl vj alt vi Shift G _ Set Firewall on Allow All Game Mode when in Game Mode Here you can set up hotkeys in order to activate Game Mode using only the keyboard Advanced Settings 2 Under the Use HotKey option set the desired hotkey Choose the modifier keys you want to use by checking one the following Control key Ctrl Shift key Shift or Alternate key ALt In the edit field type the letter corresponding to the regular key you want to use For example if you want to use the Ctr1 Alt D hotkey you must check only Ctrl and Alt and type D Note D Removing the check mark next to Use HotKey will disable the hotkey 3 Click OK to save the changes 22 2 Laptop Mode Laptop Mode is especiall
203. r your own scan tasks user defined tasks You can also schedule them to run on a regular basis or when the system is idle so as not to interfere with your work 18 2 1 Scan Tasks BitDefender comes with several tasks created by default which cover common security issues You can also create your own customized scan tasks There are three categories of scan tasks Antivirus 113 BitDefender Antivirus 2010 System tasks contains the list of default system tasks The following tasks are available Default Task Description Deep System Scan Scans the entire system In the default configuration it scans for all types of malware threatening your system s security such as viruses spyware adware rootkits and others System Scan Scans the entire system except for archives In the default configuration it scans for all types of malware other than rootkits Quick System Scan Scans the Windows and Program Files folders In the default configuration it scans for all types of malware except for rootkits but it does not scan memory the registry or cookies Auto logon Scan Scans the items that are run when a user logs on to Windows By default the autologon scan is disabled If you want to use this task right click it select Schedule and set the task to run at system startup You can specify how long after the startup the task should start running in minutes Note Since the Deep System Scan and System Scan
204. rabilities regarding missing Windows updates application updates or weak passwords Multiple vulnerabilities BitDefender found missing Windows application were detected updates and or weak passwords Critical Microsoft Critical Microsoft updates are available but not updates installed Other Microsoft updates Non critical Microsoft updates are available but not installed BitDefender Antivirus 2010 Status Description Windows Automatic Windows security updates are not being Updates are disabled automatically installed as soon as they become available Application outdated A new version of the Application is available but not installed User Weak Password Auser password is easy to crack by malicious people with specialized software Important To ensure that your system is fully protected please enable tracking for all components and fix all reported issues 17 1 2 Statistics If you want to keep an eye on the BitDefender activity a good place to start is the Statistics section You can see the following items Item Description Scanned files Indicates the number of files that were checked for malware at the time of your last scan Disinfected files Indicates the number of files that were disinfected at the time of your last scan Infected files Indicates the number of infected files that were found on detected your system at the time of your last scan Last system scan Indicates when your computer was las
205. ration wizard and a configuration wizard will appear Complete these wizards in order to register and configure BitDefender Antivirus 2010 and to create a BitDefender account If you have accepted the default settings for the installation path you can see in Program Files a new folder named BitDefender which contains the subfolder BitDefender 2010 Installing BitDefender 7 BitDefender Antivirus 2010 3 1 Registration Wizard The first time you start your computer after installation a registration wizard will appear The wizard helps you register BitDefender and configure a BitDefender account You MUST create a BitDefender account in order to receive BitDefender updates The BitDefender account also gives you access to free technical support and special offers and promotions If you loose your BitDefender license key you can log in to your account at http myaccount bitdefender com to retrieve it Note If you do not want to follow this wizard click Cancel You can open the registration wizard anytime you want by clicking the Register link located at the bottom of the user interface 3 1 1 Step 1 Register BitDefender Antivirus 2010 Registration Wizard BitDefender Registration 1 want to evaluate BitDefender I want to register BitDefender with a license key Enter license key 4 Register Now Don t have a license key Buy one now To find out more about each option displayed in the Bi
206. s Trojans spyware rootkits and so on The protection BitDefender offers is divided into two categories Real time protection prevents new malware threats from entering your system BitDefender will for example scan a word document for known threats when you open it and an e mail message when you receive one o Note Real time protection is also referred to as on access scanning files are scanned as the users access them On demand scanning allows detecting and removing the malware that already resides in the system This is the classic scan initiated by the user you choose what drive folder or file BitDefender should scan and BitDefender scans it on demand The scan tasks allow you to create customized scanning routines and they can be scheduled to run on a regular basis 18 1 Real time Protection BitDefender provides continuous real time protection against a wide range of malware threats by scanning all accessed files e mail messages and the communications through Instant Messaging Software applications ICQ NetMeeting Yahoo Messenger MSN Messenger BitDefender Antiphishing prevents you from disclosing personal information while browsing the Internet by alerting you about potential phishing web pages To configure real time protection and BitDefender Antiphishing go to Antivirus gt Shield in Expert Mode Antivirus 102 BitDefender Antivirus 2010 NL E rus Scan clusions Quarantine Real time pro
207. s as well as text In addition most modern browsers can present multimedia information including sound and video though they require plug ins for some formats Command line In a command line interface the user types commands in the space provided directly on the screen using command language Cookie Within the Internet industry cookies are described as small files containing information about individual computers that can be analyzed and used by advertisers to track your online interests and tastes In this realm cookie technology is still being developed and the intention is to target ads directly to what you ve said your interests are It s a double edge sword for many people because on one hand it s efficient and pertinent as you only see ads about what you re interested in On the other hand it involves actually tracking and following where you go and what you click Understandably so there is a debate over privacy and many people feel offended by the notion that they are viewed as a SKU number you know the bar code on the back of packages that gets scanned at the grocery check out line While this viewpoint may be extreme in some cases it is accurate Disk drive It s a machine that reads data from and writes data onto a disk A hard disk drive reads and writes hard disks A floppy drive accesses floppy disks Disk drives can be either internal housed within a computer or external housed in a separate box that conne
208. scan tasks System tasks are available and can run on every Windows user account User tasks are only available to and can only be run by the user who created them These are the default scan tasks that you can schedule Default Task Description Deep System Scan Scans the entire system In the default configuration it scans for all types of malware threatening your system s security such as viruses Spyware adware rootkits and others System Scan Scans the entire system except for archives In the default configuration it scans for all types of malware other than rootkits Quick System Scan Scans the Windows and Program Files folders In the default configuration it scans for all types of malware except for rootkits but it does not scan memory the registry or cookies Autologon Scan Scans the items that are run when a user logs on to Windows To use this task you must schedule it to run at system startup By default the autologon scan is disabled My Documents Use this task to scan important current user folders My Documents Desktop and StartUp This will ensure the safety of your documents a safe workspace and clean applications running at startup If none of these scan tasks suit your needs you can create a new scan task which you can then schedule to run as needed How to Schedule Computer Scan 208 BitDefender Antivirus 2010 4 Right click the desired scan task and select Schedule A new window
209. scanning BitDefender allows excluding objects from on access or on demand scanning or from both This feature is intended to decrease scanning times and to avoid interference with your work Two types of objects can be excluded from scanning Paths the file or the folder including all the objects it contains indicated by a specified path will be excluded from scanning Extensions all files having a specific extension will be excluded from scanning Note 9 The objects excluded from on access scanning will not be scanned no matter if they are accessed by you or by an application To see and manage the objects excluded from scanning go to Antivirus gt Exceptions in Expert Mode Antivirus 136 BitDefender Antivirus 2010 NEN ML a V Exclusions are enabled nans 0 Privacy Control List of objects excluded from scanning Files and folders Muiperebsry c documents and settingslvdanciuldesktopleicar test Encryption Home Network Update gt Game Laptop Mode 3 Registration 4 gt To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Exceptions You can see the objects files folders extensions that are excluded from scanning For each object you can see if it is excluded from on access on demand scannin
210. se files to the BitDefender Lab gt Select the action to be taken on the hidden objects rootkits detected The following options are available Action Description Take No Action No action will be taken on hidden files These files will appear in the report file Rename files Changes the name of hidden files by appending bd ren to their name As a result you will be able to search for and find such files on your computer if any Antivirus 121 BitDefender Antivirus 2010 Move files to Quarantine Moves hidden files into the quarantine Quarantined files cannot be executed or opened therefore the risk of getting infected disappears Note Please note that these hidden files are not the files that you deliberately hide from Windows They are the files hidden by special programs known as rootkits Rootkits are not malicious in nature However they are commonly used to make viruses or spyware undetectable by normal antivirus programs gt Action options for password protected and encrypted files Files encrypted using Windows may be important to you This is why you can configure different actions to be taken on the infected or suspicious files that are encrypted using Windows Another category of files that requires special actions is password protected archives Password protected archives cannot be scanned unless you provide the password Use these options to configure the actions to be taken on password protected archiv
211. sing License Keys If the trial period is going to end soon you must purchase a license key and register your product Open BitDefender and click the Buy Renew link located at the bottom of the window The link takes you to a web page where you can purchase a license key for your BitDefender product 10 4 Renewing Your License As a BitDefender customer you are eligible for a discount when renewing the license of your BitDefender product You may also upgrade your product to the current version at a special discount or free of charge If your current license key is going to expire soon you must renew your license Open BitDefender and click the Buy Renew link located at the bottom of the window The link takes you to a web page where you can renew your license Registration and My Account 51 BitDefender Antivirus 2010 11 Wizards In order to make BitDefender very easy to use several wizards help you carry out specific security tasks or configure more complex product settings This chapter describes the wizards that may appear when you fix issues or perform specific tasks with BitDefender Other configuration wizards are described separately in the Expert Mode p 92 part 11 1 Antivirus Scan Wizard Whenever you initiate an on demand scan for example right click a folder and select Scan with BitDefender the BitDefender Antivirus Scan wizard will appear Follow the three step guided procedure to complete the scannin
212. sks as you can modify the settings of the task duplicate Delete deletes the selected task o Note Not available for system tasks You cannot remove a system task Properties opens the Properties window Overview tab where you can change the settings of the selected task Due to the particular nature of the Misc Tasks category only the View Logs and Properties options are available in this case 18 2 3 Creating Scan Tasks To create a scan task use one of the following methods e Clone an existing task rename it and make the necessary changes in the Properties window Click New Task to create a new task and configure it 18 2 4 Configuring Scan Tasks Each scan task has its own Properties window where you can configure the scan options set the scan target schedule the task or see the reports To open this window click the Properties button to the left of the task or right click the task and then click Properties You can also double click the task Note For more information on viewing logs and the View Logs tab please refer to Viewing Scan Logs p 135 Configuring Scan Settings To configure the scanning options of a specific scan task right click it and select Properties The following window will appear Antivirus 116 BitDefender Antivirus 2010 rs ee END Task Properties Task name My Documents Last run never Scheduled No Scanning Options Aggressive MEDIUM R
213. solates the infection However there are issues that cannot be solved In these cases we recommend you to contact the BitDefender Support Team at www bitdefender com Our support representatives will help you solve the issues you are experiencing BitDefender Detected Suspect Files Suspect files are files detected by the heuristic analysis as potentially infected with malware the signature of which has not been released yet If suspect files were detected during the scan you will be requested to submit them to the BitDefender Lab Click OK to send these files to the BitDefender Lab for further analysis 11 2 Custom Scan Wizard The Custom Scan Wizard lets you create and run a custom scan task and optionally save it as a Quick Task when using BitDefender in Intermediate Mode To run a custom scan task using the Custom Scan Wizard you must follow these steps 1 In Intermediate Mode go to the Antivirus tab 2 In the Quick Tasks area click Custom Scan 3 Follow the six step guided procedure to complete the scanning process 11 2 1 Step 1 6 Welcome Window This is a welcome window Wizards 56 BitDefender Antivirus 2010 Welcome This wizard will help you scan your computer for any threat that might affect it You will be able to select specific folders and or files to be scanned as well as define the actions to be taken on infected files You will also receive a scan report that will help you assess the security l
214. sponding fields Note 9 The supported web browsers are Internet Explorer Mozilla Firefox and Opera If you use another browser by default BitDefender will not be able to obtain the proxy settings of the current user Custom Proxy proxy settings that you can configure if you are logged in as an administrator The following settings must be specified gt Address type in the IP of the proxy server gt Port type in the port BitDefender uses to connect to the proxy server gt Username type in a user name recognized by the proxy gt Password type in the valid password of the previously specified user When trying to connect to the Internet each set of proxy settings is tried at a time until BitDefender manages to connect First the set containing your own proxy settings will be used to connect to the Internet If it does not work the proxy settings detected at installation time will be tried next Finally if those do not work either the proxy settings of the current user will be taken from the default browser and used to connect to the Internet Click OK to save the changes and close the window Click Apply to save the changes or click Default to load the default settings Update 190 BitDefender Antivirus 2010 25 Registration To find complete information on your BitDefender product and the registration status go to Registration in Expert Mode co Product Information General IU head
215. sue left no action was taken Move to quarantine v BitDefender has detected and blocked viruses on your computer This is the list of threats Please click the virus name to see its corresponding list of infected items Actions You can see the number of issues affecting your system The infected objects are displayed in groups based on the malware they are infected with Click the link corresponding to a threat to find out more information about the infected objects You can choose an overall action to be taken for all issues or you can select separate actions for each group of issues One or several of the following options can appear on the menu Action Description Take No Action No action will be taken on the detected files After the scan is completed you can open the scan log to view information on these files Antivirus 132 BitDefender Antivirus 2010 Disinfect Delete Move to quarantine Rename files Removes the malware code from infected files Deletes detected files Moves detected files to quarantine Quarantined files cannot be executed or opened therefore the risk of getting infected disappears Changes the name of hidden files by appending bd ren to their name As a result you will be able to search for and find such files on your computer if any Please note that these hidden files are not the files that you deliberately hide from Windows They are the fil
216. sword protected archives cannot be scanned unless you provide the password The following options are available want to enter the password for this object If you want BitDefender to scan the archive select this option and type the password If you do not know the password choose one of the other options do not want to enter the password for this object skip this object Select this option to skip scanning this archive do not want to enter the password for any object skip all password protected objects Select this option if you do not want to be bothered about password protected archives BitDefender will not be able to scan them but a record will be kept in the scan log Click OK to continue scanning Stopping or pausing the scan You can stop scanning anytime you want by clicking Stop amp Yes You will go directly to the last step of the wizard To temporarily stop the scanning process just click Pause You will have to click Resume to resume scanning 11 1 2 Step 2 3 Select Actions When the scanning is completed a new window will appear where you can see the scan results Wizards 53 BitDefender Antivirus 2010 Antivirus Scan Results Summary Below you can find the results summary For the current scan task Solved issues 0 Q 1 threat s affecting 1 object s require s your attention Take an overall action for all unresolved items or select individually the action for each item M
217. t BitDefender checks for updates when you turn on your computer and every hour after that However if you want to update BitDefender just click Update Now The update process will be initiated and the following window will appear immediately BitDefender Antivirus Update BitDefender Update BitDefender will check for newer files and update them automatically Please make sure that you have an internet connection before performing this task It is highly recommended to keep BitDefender updated to ensure the security of your system Status None Total update 5199 KB Downloaded 5199 KB V Last update installed successfully To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Back Updating BitDefender Antivirus 76 BitDefender Antivirus 2010 In this window you can see the status of the update process The update process is performed on the fly meaning that the files to be updated are replaced progressively In this way the update process will not affect product operation and at the same time all vulnerabilities will be excluded If you want to close this window just click Cancel However this will not stop the update process Note If you are connected to the Internet through a dial up connection then it is recommended to regularly update BitDefender by user request
218. t Mehl s o eda ehm rac mare hae a Re o a cerra t 115 18 2 3 Creating Scan TaSKS umet danas ats ea s aiU wae De ERE me a REN 116 18 2 4 Configuring Scan TASKS ee nhe prepa ER rea e Pe gOS 116 18 2 5 Scanning Files and Folders 3h ere cor emo vence verres 127 18 2 6 Viewing Scan LOGS reris vere ioiak ea pU pre Ra ntc ceps 135 18 3 Objects Excluded from Scanning suite ep e en Res 136 18 3 1 Excluding Paths from Scanning centeno trem ence errem 138 18 3 2 Excluding Extensions from Scanning usuueelseessesss 141 18 4 Quarantine ATed cue tegere eae trace xieda ee Pha CR Rada Ip Rb 145 18 4 1 Managing Quarantined Files 0 cee eee eee 146 18 4 2 Configuring Quarantine Settings 0 eee 147 vi BitDefender Antivirus 2010 19 Privacy Control 43 snoce pes hb bec encore doi Ro dpert 149 19 T Privacy Control Status 5 set Sont eq scton e ot edu n dun S e d sitae AS 149 19 1 1 Configuring Protection Level 0 0 cece eee eee 150 19 2 Identity COMED ss wats acs etaed ten pede alge do ded pied d aba ea Rtas ds 150 19 2 1 Creating Identity Rules ee hp ed o eos 152 192 2 Defining EXGIUSIONS soa iter ese ao oe du oen redo le dots 155 19 2 3 MANAGING Rules ttes ep sorte d lotte a nd gate ce UR ant 156 19 2 4 Rules Defined by Other Administrators 00 00 sees eee eee 157 19 3 Registry Controls cust sott So ag i sei alt OR a aawharsoree 157 19 4 COOKIES
219. t scanned If the last scan was performed more than a week before please scan your computer as soon as possible To scan the entire computer go to Antivirus Virus Scan tab and run either Full System Scan or Deep System Scan Next scan Indicates the next time when your computer is going to be scanned 17 1 3 Overview This is where you can see the update status your account status registration and license information General 96 BitDefender Antivirus 2010 Last update BitDefender account Registration Expires in 17 2 Settings Indicates when your BitDefender product was last updated Please perform regular updates in order to have a fully protected system Indicates the e mail address that you can use to access your on line account to recover your lost BitDefender license key and to benefit from BitDefender support and other customized services You must create a BitDefender account in order to activate your product To find out information about the BitDefender account please refer to Registration and My Account p 47 Indicates your license key type and status To keep your system safe you must renew or upgrade BitDefender if your key has expired Indicates the number of days left until the license key expires If your license key expires within the following days please register the product with a new license key To purchase a license key or to renew your license click the Buy Renew link loc
220. tDefender Antivirus 2010 General Update Location Settings Antivirus Primary update location settings Privacy Control http upgrade bitdefender com use proxy Alternate update location settings http upgrade bitdefender com Buse proxy Vulnerability Encryption Automatic Update Settings Game Laptop Mode Update every 1 hours Biggie Neterork Confirm Update 5 Update O Silent update Md amp Prompt before downloading updates Prompt before installing updates Manual Update Settings Silent update Prompt before downloading updates Advanced Settings v Wait For reboot instead of prompting LJ Don t update if scan is in progress W Don t update if Game Mode is on Lo Apply Defaults Prom Settings To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Update Settings The update settings are grouped into 4 categories Update Location Settings Automatic Update Settings Manual Update Settings and Advanced Settings Each category will be described separately 24 2 1 Setting Update Locations To set the update locations use the options from the Update Location Settings category Note Configure these settings only if you are connected to a local network that stores BitDefender malware signatures local
221. tDefender Antivirus 2010 Important Keep the Active Virus Control enabled in order to be protected against unknown viruses If you want to be alerted and prompted for action by Active Virus Control whenever an application tries to perform a possible malicious action select the Ask me before taking an action check box Configuring Protection Level The Active Virus Control protection level automatically changes when you set a new real time protection level If you are not satisfied with the default setting you can manually configure the protection level Note Keep in mind that if you change the current real time protection level the Active Virus Control protection level will change accordingly If you set real time protection to Permissive Active Virus Control is automatically disabled In this case you can manually enable Active Virus Control if you want to use it Drag the slider along the scale to set the protection level that best fits your security needs Critical Strict monitoring of all applications for possible malicious actions Default Detection rates are high and false positives are possible Medium Application monitoring is moderate some false positives are still possible Permissive Detection rates are low and there are no false positives Managing Trusted Untrusted Applications You can add applications you know and trust to the list of trusted applications These applications will no longer be checked
222. tDefender BitDefender 2010 If you want to change the installation path click Browse and select the folder in which you would like BitDefender to be installed Click Next 5 Select options regarding the installation process The recommended options are selected by default Open readme file to open the readme file at the end of the installation Place a shortcut on the desktop to place a shortcut to BitDefender Antivirus 2010 on your desktop at the end of the installation Disable DNS Caching to disable the DNS Domain Name System Caching The DNS Client service may be used by malicious applications to send information over the network without your consent Send Virus Reports to send virus scanning reports to the BitDefender Lab for analysis Please note that these reports will contain no confidential data such as your name or IP address and that they will not be used for commercial purposes Turn off Windows Defender to turn off Windows Defender this option appears only on Windows Vista Click Install to start installing the program If not already installed BitDefender will first install NET Framework 1 1 6 Wait until the installation is completed and then click Finish You will be asked to restart your system so that the setup wizard can complete the installation process We recommend doing so as soon as possible A Important After completing the installation and restarting the computer a regist
223. tDefender Exclusions Wizard Please choose the scan type Please choose the type of scan exclusion that will be applied to the selected exceptions on demand on access or both Click the text in each cell in the right column of the table below and select the option that best suits your needs Selected Objects Please choose the scan type jpg Bitmap Graphics Joint Photography Experts Group On demand txt Text File On demand Please choose the exclusions for the scanning process carefully and remember that it is not recommended to define exclusions Scanning Type You can see a table containing the extensions to be excluded from scanning and the type of scanning they are excluded from By default the selected extensions are excluded from both on access and on demand scanning To change when to apply the exception click on the right column and select the desired option from the list Click Next Antivirus 144 BitDefender Antivirus 2010 Step 4 4 Select Scanning Type BitDefender Exclusions Wizard Finish Before excluding a file From scan it is highly recommended to check it for viruses If you enable this option at the end of the wizard an Antivirus scan task will start Please choose the exclusions For the scanning process carefully and remember that it is not recommended to define exclusions Scanning Type It is highly recommended to s
224. tDefender User Interface please move your mouse over the window Help text will be displayed in this area Registration BitDefender Antivirus 2010 comes with 30 day trial period To continue evaluating the product select want to evaluate BitDefender and click Next To register BitDefender Antivirus 2010 1 Select I want to register BitDefender with a license key 2 Type the license key in the edit field Installing BitDefender 8 BitDefender Antivirus 2010 D Note You can find your license key on the CD label on the product registration card in the online purchase e mail If you do not have a BitDefender license key click the provided link to go to the BitDefender online store and buy one 3 Click Register Now 4 Click Next If a valid BitDefender license key is detected on your system you can continue using this key by clicking Next 3 1 2 Step 2 Create a BitDefender Account Registration Wizard BitDefender Account To have access to the antimalware updates and technical support activate BitDefender by creating signing in an account Activation can be delayed for 15 days For evaluation versions and for 30 days for registered versions More info http www bitdefender com why_register Create a new account E mail address Enter e mail address Password Enter password Retype password Confirm password E mailing options Send me all messages x mur Sign
225. tall tool that will clean up the system Note Immediately after you initiate installation you may notified that there is not enough free disk space to install BitDefender In such case free the required amount of disk space on the partition where you want to install BitDefender and then resume or reinitiate the installation The installation hangs out and possibly your system freezes Only a restart restores system responsiveness Installation was completed but you cannot use some or all of the BitDefender functions To troubleshoot a failed installation and install BitDefender follow these steps Troubleshooting 212 BitDefender Antivirus 2010 1 Clean up the system after the failed installation If the installation fails some BitDefender registry keys and files may remain in your system Such remainders may prevent a new installation of BitDefender They may also affect system performance and stability This is why you must remove them before you try to install the product again If the error screen provides a button to run an uninstall tool click that button to clean up the system Otherwise proceed as follows a Go to www bitdefender com uninstall and download the uninstall tool on your computer b Run the uninstall tool using administrator privileges c Restart your computer 2 Verify possible causes why installation failed Before you proceed to reinstall the product verify and remove possible condit
226. talled in your home network In this way you can manage the security of your home network from a single computer Overview 26 BitDefender Antivirus 2010 In the upper right corner of the window you can see the Settings button It opens a window where you can change the user interface mode and enable or disable the main settings of BitDefender For detailed information please refer to Configuring Basic Settings p 40 In the bottom right corner of the window you can find several useful links Link Description Buy Renew Opens a web page where you can purchase a license key for your BitDefender Antivirus 2010 product Register Allows you to enter a new license key or to view the current license key and the registration status Support Allows you to contact the BitDefender support team Help Gives you access to a help file that shows you how to use BitDefender View Logs Allows you to see a detailed history of all tasks performed by BitDefender on your system 6 2 3 Expert Mode Expert Mode gives you access to each specific component of BitDefender This is where you can configure BitDefender in detail Note 9 Expert Mode is suited for users having above average computer skills who know the type of threats a computer is exposed to and how security programs work Overview 27 BitDefender Antivirus 2010 DE f Basoari sear reri Security Status E Privacy Controli Vulnerability
227. tarted Opera Outdated Not started Windows Live Messenger Outdated Not started OOO C Ahem Ceu Passe To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Fix All Issues Wizard The wizard displays the list of existing security vulnerabilities on your computer All current issues are selected to be fixed If there is an issue that you do not want to be fixed just select the corresponding check box If you do so its status will change to Skip Note If you do not want to be notified about specific issues you must configure the tracking system accordingly as described in the next section To fix the selected issues click Start Some issues are fixed immediately For others a wizard helps you fix them The issues that this wizard helps you fix can be grouped into these main categories Disabled security settings Such issues are fixed immediately by enabling the respective security settings Preventive security tasks you need to perform An example of such a task is scanning your computer It is recommended that you scan your computer at least once a week BitDefender will automatically do that for you in most cases However if you have changed the scanning schedule or if the schedule is not completed you will be notified about this issue When fixing such issues
228. tarted The scan will be performed silently in the background You can notice the scan progress icon in the system tray You can click this icon to open the scan window and to see the scan progress Click Finish to complete the wizard You do not have to wait for the scan to complete Installing BitDefender 17 BitDefender Antivirus 2010 Note The scan will take a few minutes When it is over open the scan window and check the scan results to see if your system is clean If viruses were detected during the scan you should immediately open BitDefender and run a full system scan Installing BitDefender 18 BitDefender Antivirus 2010 4 Upgrade You can upgrade to BitDefender Antivirus 2010 if you are using BitDefender Antivirus 2010 beta or the 2008 or 2009 version There are two ways to perform the upgrade Install BitDefender Antivirus 2010 directly over the older version If you install directly over the 2009 version the Quarantine is automatically imported Remove the older version then restart the computer and install the new version as described in chapter nstalling BitDefender p 5 No product settings will be saved Use this upgrade method if the other fails Upgrade 19 BitDefender Antivirus 2010 5 Repairing or Removing BitDefender If you want to repair or remove BitDefender Antivirus 2010 follow the path from the Windows start menu Start gt Programs gt BitDefender 2010 gt Repa
229. tasks analyze the entire system the scanning may take a while Therefore we recommend you to run these tasks on low priority or better when your system is idle User tasks contains the user defined tasks A task called My Documents is provided Use this task to scan important current user folders My Documents Desktop and StartUp This will ensure the safety of your documents a safe workspace and clean applications running at startup Misc tasks contains a list of miscellaneous scan tasks These scan tasks refer to alternative scanning types that cannot be run from this window You can only modify their settings or view the scan reports Each task has a Properties window that allows you to configure it and to view the scan logs To open this window double click the task or click the Properties button that precedes the task s name For more information please refer to Configuring Scan Tasks p 116 To run a system or user defined scan task click the corresponding Run Task button The Antivirus Scan wizard will appear and guide you through the scanning process Antivirus 114 BitDefender Antivirus 2010 18 2 When a task is scheduled to run automatically at a later moment or regularly the Schedule button is displayed to the right of the task Click this button to open the Properties window Scheduler tab where you can see the task schedule and modify it If you no longer need a scan task that you have created
230. tatus of the Game Mode You can click Turn On Game Mode Mode or Turn Off Game Mode to change the current status 22 1 1 Configuring Automatic Game Mode Automatic Game Mode allows BitDefender to automatically enter Game Mode when a game is detected You can configure the following options Use the default list of games provided by BitDefender to automatically enter Game Mode when you start a game from the BitDefender s list of known games To view this list click Manage Games and then Games List Enter game mode when an application is in full screen to automatically enter Game Mode when an application goes to full screen Add the application to the game list to be prompted to add a new application to the game list when you leave full screen By adding a new application to the game list the next time you start it BitDefender will automatically enter Game Mode Game Laptop Mode 173 BitDefender Antivirus 2010 Note If you do not want BitDefender to automatically enter Game Mode clear the Automatic Game Mode check box 22 1 2 Managing the Game List BitDefender automatically enters Game Mode when you start an application from the game list To view and manage the game list click Manage Games A new window will appear My Games List Name lel game exe e This is the list of games defined by you which will trigger BitDefender to automatically turn on Game Mode
231. te Allows you to encrypt Yahoo and Windows Live MSN Messenger communications 28 BitDefender Antivirus 2010 Game Laptop Mode Allows you to postpone the BitDefender scheduled tasks while your laptop runs on batteries and also to eliminate all alerts and pop ups when you are playing Network Allows you to configure and manage several computers in your household Update Allows you to obtain info on the latest updates to update the product and to configure the update process in detail Registration Allows you to register BitDefender Antivirus 2010 to change the license key or to create a BitDefender account In the upper right corner of the window you can see the Settings button It opens a window where you can change the user interface mode and enable or disable the main settings of BitDefender For detailed information please refer to Configuring Basic Settings p 40 In the bottom right corner of the window you can find several useful links Link Description Buy Renew Opens a web page where you can purchase a license key for your BitDefender Antivirus 2010 product Register Allows you to enter a new license key or to view the current license key and the registration status Support Allows you to contact the BitDefender support team Help Gives you access to a help file that shows you how to use BitDefender View Logs Allows you to see a detailed history of all tasks performed by BitDefender on your syst
232. te a file right click the file and select the corresponding option from the shortcut menu Click OK to save the changes and close the window To run the task just click Scan Scan Log Example The following figure represents an example of a scan log Antivirus 135 BitDefender Antivirus 2010 Z BitDefender Log File File Edit View Favorites Tools Help x a j Ka Search Sip Favorites B BS Re o 83 Address g C Documents and SettingslvdanciuVApplication DatalBitDeFenderlDesktoplProfileslLogslmy documentslz v Go Product BitDefender Antivirus 2010 Version BitDefender Antivirus Scanner Scanning task My Documents Log date 11 3 2009 4 24 14 PM Log path C Documents and Settings vdanciu Application Data BitDefender Desktop Profiles Logs my_documents 1257258254_1_01 xml Path 0000 C Documents and Settings vdanciu My Documents Path 0001 C Documents and Settings vdanciu Desktop Path 0002 C Documents and Settings vdanciu Start Menu Programs Stertup Scan Log Example The scan log contains detailed information about the logged scanning process such as scanning options the scanning target the threats found and the actions taken on these threats 18 3 Objects Excluded from Scanning There are cases when you may need to exclude certain files from scanning For example you may want to exclude an EICAR test file from on access scanning or avi files from on demand
233. tection is enabled a gt Vulnerability Protection Level Waaogyphon Aggressive DEFAULT Standard security low use of resources Game Laptop Mode Scans all files fd Default Scans incoming and outgoing e mail messages Home Network Scans for viruses and spyware Don t scan web HTTP traffic Actions for infected files Deny access and continue Deny access and continue jite i Scans with B HAVE heuristic analysis Scans IM traffic Registration Antiphishing is enabled Enable Antiphishing for Microsoft Windows Internet Explorer Enable Antiphishing for Mozilla Firefox Enable Antiphishing For Yahoo Messenger Enable Antiphishing for Microsoft Windows Live Messenger HKEHKK i To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Real time Protection You can see whether Real time protection is enabled or disabled If you want to change the Real time protection status clear or select the corresponding check box Important To prevent viruses from infecting your computer keep Real time protection enabled To start a system scan click Scan Now 18 1 1 Configuring Protection Level You can choose the protection level that better fits your security needs Drag the slider along the scale to set the appropriate protection level There are 3
234. ter and offers to scan it before you access its files This is recommended in order to prevent viruses and other malware from infecting your computer Detected devices fall into one of these categories CDs DVDs USB storage devices such as flash pens and external hard drives mapped remote network drives When such a device is detected an alert window is displayed To scan the storage device just click Yes The Antivirus Scan wizard will appear and guide you through the scanning process For detailed BitDefender has detected anew information about this wizard please refer to eddie Antivirus Scan Wizard p 52 Would you like to scan it For viruses Device type Remote drive Device path O l If you do not want to scan the device you must click No In this case you may find one of these options useful E Don t ask me again about this type of device _ Disable automatic device detection BitDefender has detected a new storage device that has Don t ask me again about this type of device _ teen connected to your computer BitDefender will no longer offer to scan storage devices of this type when they are connected to your computer Device Detection Alert Disable automatic device detection You will no longer be prompted to scan new storage devices when they are connected to the computer If you accidentally disabled automatic device detectio
235. than the total number of licensed users The terms and conditions of this license replace and supersede any previous agreements that may have existed between you and BITDEFENDER regarding the original product or the resulting upgraded product COPYRIGHT All rights titles and interest in and to BitDefender and all copyright rights in and to BitDefender including but not limited to any images photographs logos animations video audio music text and applets incorporated into BitDefender the accompanying printed materials and any copies of BitDefender are owned by BITDEFENDER BitDefender is protected by copyright laws and international treaty provisions Therefore you must treat BitDefender like any other copyrighted material You may not copy the printed materials accompanying BitDefender You must produce and include all copyright notices in their original form for all copies created irrespective of the media or form in which BitDefender exists You may not sub license rent sell lease or share the BitDefender license You may not reverse engineer recompile disassemble create derivative works modify translate or make any attempt to discover the source code for BitDefender LIMITED WARRANTY BITDEFENDER warrants that the media on which BitDefender is distributed is free from defects for a period of thirty days from the date of delivery of BitDefender to you Your sole remedy for a breach of this warranty will be that BITDEFENDER
236. the data We recommend you to enter at least three characters in order to avoid the mistaken blocking of messages and web pages All of the data you enter is encrypted For extra safety do not enter all of the data you wish to protect Click Next Step 3 4 Select Traffic Types and Users Scanning protocols Choose for which user s you want to apply this rule Scan web HTTP traffic Orly for me current user Scan e mail SMTP traffic O Limited user accounts v Scan IM instant messaging traffic 8 All users Match whole words Match case E mail SMTP traffic Web HTTP traffic and IM traffic containing your personal information will be blocked Select Traffic Types and Users Select the type of traffic you want BitDefender to scan The following options are available Scan Web HTTP traffic scans the HTTP web traffic and blocks the outgoing data that matches the rule data Scan e mail SMTP traffic scans the SMTP mail traffic and blocks the outgoing e mail messages that contain the rule data Scan IM Instant Messaging traffic scans the Instant Messaging traffic and blocks the outgoing chat messages that contain the rule data Privacy Control 154 BitDefender Antivirus 2010 You can choose to apply the rule only if the rule data matches whole words or if the rule data and the detected string case match Specify the users for which the rule appli
237. tion to copy the installation package from the installation CD to a USB storage device This is useful if you need to install BitDefender on a computer that does not have a CD drive for example on a netbook Insert the storage device into the USB drive and then click Copy to USB Afterwards go to the computer without a CD drive insert the storage device into the USB drive and double click runsetup exe from the folder where you have saved the installation package If the welcome screen does not appear follow this path Products Antivirus install en from the CD s root directory and double click runsetup exe To install BitDefender using the installation file downloaded on your computer locate the file and double click it The installer will first check your system to validate the installation If the installation is validated the setup wizard will appear The following image shows the setup wizard steps Installing BitDefender 5 BitDefender Antivirus 2010 18 BitDefender Antivirus 2010 Setup Antivirus 2010 Setup tup Type Typical ERES OF THIS AGREEMENT PRODUCT REGISTRATION By accepting You agree to register Your Softway Custom Allows the user to configure the installation options and the Installation path Recommended for advanced users Click Next to continue the installation You can stop the clicking Cancel Completing the BitDefender Antivirus 2010 Setup Wiz
238. to Windows and Third Party Software Shows you how to use the BitDefender options on the Windows contextual menu and the BitDefender toolbars integrated into supported third party programs How To Provides procedures to quickly perform the most common tasks in BitDefender Troubleshooting and Getting Help Where to look and where to ask for help if something unexpected appears BitDefender Rescue CD Description of the BitDefender Rescue CD It helps understand and use the features offered by this bootable CD Glossary The Glossary tries to explain some technical and uncommon terms you will find in the pages of this document Preface XV BitDefender Antivirus 2010 3 Request for Comments We invite you to help us improve the book We have tested and verified all of the information to the best of our ability Please write to tell us about any flaws you find in this book or how you think it could be improved to help us provide you with the best documentation possible Let us know by sending an e mail to documentation bitdefender com Important Please write all of your documentation related e mails in English so that we can process them efficiently Preface xvi BitDefender Antivirus 2010 Installation and Removal BitDefender Antivirus 2010 1 System Requirements You may install BitDefender Antivirus 2010 only on computers running the following operating systems Windows XP 32 64 bit with Service Pack 2 or h
239. to keep your computer clean of viruses This is first and foremost done by keeping new viruses out of your computer and by scanning your e mail messages and any new files downloaded or copied to your system Antivirus 112 BitDefender Antivirus 2010 There is a risk that a virus is already lodged in your system before you even install BitDefender This is why it s a very good idea to scan your computer for resident viruses after you ve installed BitDefender And it s definitely a good idea to frequently scan your computer for viruses To configure and initiate on demand scanning go to Antivirus gt Virus Scan in Expert Mode EL NN Virus Scan Beclsions Quarantine os 5 Deep System Scan Privacy Control Last completed never g System Scan Vulnerability Last completed never Em p Quick System Scan C Last completed never eee Lenton Mode qp fisto togon Scan e Last completed never Home Network User Defined Tasks Update My Documents d Registration Last completed 11 3 2009 4 36 40 PM Misc Tasks Contextual Scan Device Detection Scan This is where you can see a list of files that were quarantined during the last scan tasks Scan Tasks On demand scanning is based on scan tasks Scan tasks specify the scanning options and the objects to be scanned You can scan the computer whenever you want by running the default tasks o
240. to shut down all open programs Especially your email client i e Outlook Outlook Express or Eudora is important to shut down Scanning Tips Here are some more scanning tips you may find useful Depending on the size of your hard disk running a comprehensive scan of your computer such as Deep System Scan or System Scan may take a while up to an hour or even more Therefore you should run such scans when you do not need to use your computer for a longer time for example during the night You can schedule the scan to start when convenient Make sure you leave your computer running With Windows Vista make sure your computer is not in sleep mode when the task is scheduled to run If you frequently download files from the Internet to a specific folder create a new scan task and set that folder as scan target Schedule the task to run every day or more often There is a kind of malware which sets itself to be executed at system startup by changing Windows settings To protect your computer against such malware you can schedule the Auto logon Scan task to run at system startup Please note that autologon scanning may affect system performance for a short time after startup Scanning Methods BitDefender provides four types of on demand scanning Immediate scanning run a scan task from the system user tasks Contextual scanning right click a file or a folder and select Scan with BitDefender Drag amp Drop scann
241. u will be prompted before downloading it Prompt before installing updates every time an update was downloaded you will be prompted before installing it 24 2 3 Configuring Manual Update To specify how the manual update update by user request should be performed select one of the following options in the Manual Update Settings category Silent update the manual update will be performed automatically in the background without user intervention Prompt before downloading updates every time an update is available you will be prompted before downloading it 24 2 4 Configuring Advanced Settings To prevent the BitDefender update process from interfering with your work configure the options in the Advanced Settings category Wait for reboot instead of prompting If an update requires a reboot the product will keep working with the old files until the system is rebooting The user will not be prompted for rebooting therefore the BitDefender update process will not interfere with the user s work Don t update if scan is in progress BitDefender will not update if a scan process is running This way the BitDefender update process will not interfere with the scan tasks Update 188 BitDefender Antivirus 2010 Note If BitDefender is updated while a scan is in progress the scan process will be aborted Don t update if game mode is on BitDefender will not update if the game mode is turned on In this way
242. u want to add to your network Add Computer You can see the list of computers in the network The icon meaning is as follows Wi Indicates an online computer with no BitDefender products installed Wi Indicates an online computer with BitDefender installed 8f Indicates an offline computer with BitDefender installed 3 Do one of the following Select from the list the name of the computer to add Type the IP address or the name of the computer to add in the corresponding field 4 Click Add You will be prompted to enter the home management password of the respective computer Enter the Home Network Management password for this PC A password is required in order to join or to create a network for security reasons It will guard the access to your computer via the home network Remote password Authenticate Home Network 180 BitDefender Antivirus 2010 5 Type the home management password configured on the respective computer 6 Click OK If you have provided the correct password the selected computer name will appear in the network map D Note You can add up to five computers to the network map 23 3 Managing the BitDefender Network Once you have successfully created a BitDefender home network you can manage all BitDefender products from a single computer Home Network General 10 10 0 1 Antivirus INTERNET Privacy Control vdanc
243. un a System Scan Deep System Scan or My Documents Scan the Antivirus Scan wizard will appear Follow the three step guided procedure to complete the scanning process For detailed information about this wizard please refer to Antivirus Scan Wizard p 52 When you run a Custom Scan the Custom Scan wizard will guide you through the scanning process Follow the six step guided procedure to scan specific files or folders For detailed information about this wizard please refer to Custom Scan Wizard p 56 Antivirus 78 BitDefender Antivirus 2010 14 Antiphishing BitDefender comes with an Antiphishing module which ensures that all web pages you access via Internet Explorer or Firefox are safe To enter the Antiphishing module click the Antiphishing tab ANTIVIRUS ANTIPHISHING VULNERABILITY Quick Tasks Status Antiphishing status is protected oK e Configure List gt This component displays the status of the Antiphishing protection on your system designed to filter web HTTP and IM messages for phishing attacks Antiphishing The Antiphishing module consists of two sections Status Area Displays the current status of the antiphishing module and allows you to enable disable tracking for this module s activity Quick Tasks This is where you can find links to important security tasks update now system scan and deep system scan 14 1 Status Area Th
244. ut this wizard please refer to Antivirus Scan Wizard p 52 Scanning options The scanning options are pre configured for the best detection results If infected files are detected BitDefender will try to disinfect them remove the malware code If disinfection fails the Antivirus Scan wizard will allow you to specify other actions to be taken on infected files The scanning options are standard and you cannot change them 6 4 2 Disable Restore Scan Activity Bar When you no longer want to see the graphic visualization just right click it and select Hide To restore the Scan activity bar follow these steps 1 Open BitDefender 2 Click the Settings button in the upper right corner of the window 3 In the General Settings category select the check box corresponding to Scan Activity Bar 4 Click OK to save and apply the changes 6 5 BitDefender Manual Scan BitDefender Manual Scan lets you scan a specific folder or hard disk partition without having to create a scan task This feature was designed to be used when Windows is running in Safe Mode If your system is infected with a resilient virus you can try Overview 31 BitDefender Antivirus 2010 to remove the virus by starting Windows in Safe Mode and scanning each hard disk partition using BitDefender Manual Scan To access the BitDefender Manual Scan use the Windows Start menu by following the path Start gt Programs gt BitDefender 2010 gt BitDefender M
245. ve it you can contact the BitDefender technical support representatives as presented in chapter Support p 216 31 1 Installation Problems This article helps you troubleshoot the most common installation problems with BitDefender These problems can be grouped into the following categories Installation validation errors the setup wizard cannot be run due to specific conditions on your system Failed installations you initiated installation from the setup wizard but it was not completed successfully 31 1 1 Installation Validation Errors When you start the setup wizard a number of conditions are verified to validate if the installation can be initiated The following table presents the most common installation validation errors and solutions to overcome them Error Description amp Solution You do not have sufficient In order to run the setup wizard and install BitDefender privileges to install the you need administrator privileges Do any of the program following Log on to a Windows administrator account and run the setup wizard again Right click the installation file and select Run as Type the user name and password of a Windows administrator account on the system The installer has detected BitDefender was previously installed on your system a previous BitDefender but the installation was not completely removed This version that was not condition blocks a new installation of BitDefender uninstal
246. ve previously scanned the excluded items BitDefender will ask you if you want to perform an on demand scan of the excluded items to ensure that your computer is virus free Exclude by filejfolder path O Exclude by extension Please choose the exclusions for the scanning process carefully and remember that it is not recommended to define exclusions Object Type Select the option of excluding a path from scanning Click Next Antivirus 138 BitDefender Antivirus 2010 Step 2 4 Specify Excluded Paths BitDefender Exclusions Wizard Exclude Paths Please enter here the path that must be excluded and click Add Selected Paths c documents and settings vdanciu desktop eicar_test Above you can browse for the path that you want to exclude from scanning Please make sure that you click Add after you choose an excluded path file or Folder You can add multiple items to this list Please choose the exclusions For the scanning process carefully and remember that it is not recommended to define exclusions Excluded Paths To specify the paths to be excluded from scanning use either of the following methods Click Browse select the file or folder that you want to be excluded from scanning and then click Add Type the path that you want to be excluded from scanning in the edit field and click Add Note If the provided path does not exist
247. ver been An on demand system scan was never performed scanned for viruses to check if files stored on your computer are malware free The last system scan A full system scan was started but not completed you started was aborted before it finished Antivirus is in a critical Real time protection is disabled and a system scan state is overdue Update BitDefender monitors if the malware signatures are up to date The most common issues reported for this component are listed in the following table Issue Description Automatic Update is The malware signatures of your BitDefender product disabled are not being automatically updated on a regular basis Antivirus 75 BitDefender Antivirus 2010 Issue Description The update has not been The malware signatures of your BitDefender product performed for x days are outdated 13 2 Quick Tasks This is where you can find links to the most important security tasks Update Now starts an immediate update System Scan starts a full scan of your computer archives excluded For addidtional on demand scan tasks click the J on this button and select a different scan task My Documents Scan or Deep System Scan Custom Scan starts a wizard that lets you create and run a custom scan task 13 2 1 Updating BitDefender New malware is found and identified every day This is why it is very important to keep BitDefender up to date with the latest malware signatures By defaul
248. virus 142 BitDefender Antivirus 2010 Step 2 4 Specify Excluded Extensions BitDefender Exclusions Wizard BitDefender Exclusions Wizard Please enter here the extensions that should not be scanned and click Add To Selected Extensions jpg Bitmap Graphics Joint Photography Experts Group txt Text File Above you can select the extensions that you want to exclude from scanning Please make sure that you click Add after you choose an extension You can add multiple items to this list Please choose the exclusions For the scanning process carefully and remember that it is not recommended to define exclusions Excluded Extensions To specify the extensions to be excluded from scanning use either of the following methods Select from the menu the extension that you want to be excluded from scanning and then click Add Note D The menu contains a list of all the extensions registered on your system When you select an extension you can see its description if available Type the extension that you want to be excluded from scanning in the edit field and click Add The extensions will appear in the table as you add them You can add as many extensions as you want To remove an entry from the table select it and click the Delete button Click Next Antivirus 143 BitDefender Antivirus 2010 Step 3 4 Select Scanning Type Bi
249. virus 2010 Antivirus Scan Scan Status Current operation S lt System gt gt HKEY_LOCAL_MACHINE SOFTWA 046 gt C WINDOWS SYSTEM32 LABEL EXE Elapsed time 00 00 04 Files Second Scan Statistics Scanned items Skipped items Password protected items Hidden items Antivirus scanning in progress The section above indicates the progress of this task while the section below indicates statistics on this process By default BitDefender will try to disinfect the items detected as infected Scanning Note The scanning process may take a while depending on the complexity of the scan You can click the scan progress icon in the system tray to open the scan window and see the scan progress 11 2 6 Step 6 6 View Results When BitDefender completes the scanning process the scan results will appear in a new window Wizards 63 BitDefender Antivirus 2010 Antivirus Scan Results Summary Resolved items Unresolved items Password protected items ver compressed items Ignored items Failed items S No threats were found in the scanned folders Wi The Antivirus scan has been completed These are the statistics for this scan task Summary You can see the results summary If you want comprehensive information on the scanning process click View Log to view the scan log _ Important A If required please restart your system in order to com
250. will appear 5 Schedule the task to run as needed To run the scan task one time only select Once and specify the start date and time To run the scan task after the system startup select On system startup You can specify how long after the startup the task should start running in minutes To run the scan task on a regular basis select Periodically and specify the frequency and the start date and time Note 9 For example to scan your computer every Saturday at 2 AM you must configure the schedule as follows a Select Periodically b In the At every field type 1 and then select weeks from the menu In this way the task is run once every week C Set as start date the first Saturday to come d Set as start time 2 00 00 AM 6 Click OK to save the schedule The scan task will run automatically according to the schedule you have defined If the computer is shut down when the schedule is due the task will run the next time you start your computer How to Schedule Computer Scan 209 BitDefender Antivirus 2010 Troubleshooting and Getting Help 210 BitDefender Antivirus 2010 31 Troubleshooting This chapter presents some problems you may encounter when using BitDefender and provides you with possible solutions to these problems Most of these problems can be solved through the appropriate configuration of the product settings If you cannot find your problem here or if the presented solutions do not sol
251. y designed for laptop and notebook users Its purpose is to minimize BitDefender s impact on power consumption while these devices are running on battery While in Laptop Mode scheduled tasks are by default not performed BitDefender detects when your laptop has switched to battery power and it automatically enters Laptop Mode Likewise BitDefender automatically exits Laptop Mode when it detects the laptop is no longer running on battery To configure Laptop Mode go to Game Laptop Mode gt Laptop Mode in Expert Mode Game Laptop Mode 176 BitDefender Antivirus 2010 or gt General gt Antivirus Zl Laptop Mode is enabled gt Privacy Control Enable this module to modify Antivirus scan task schedules O Skip task gt Encryption Postpone task gt Home Network gt Vulnerability gt Update gt Registration To find out more about each option displayed in the BitDefender User Interface please move your mouse over the window Help text will be displayed in this area Laptop Mode You can see whether Laptop Mode is enabled or not If Laptop Mode is enabled BitDefender will apply the configured settings while the laptop is running on battery 22 2 1 Configuring Laptop Mode Settings To configure the behaviour on scheduled tasks use these options Enable this module to modify Antivirus scan tasks schedules to prevent scheduled scan tasks
252. ype System Scan starts a full scan of your computer archives excluded Deep System Scan starts a full scan of your computer archives included My Documents Scan starts a quick scan of your documents and settings Scan All Computers Please choose the type of scan you want to perform System Scan O Deep System Scan My Documents Scan Select Scan Type 3 Click OK 16 1 5 Updating All Computers To update all managed computers follow these steps 1 Click Update All You will be prompted to provide the local home management password Please enter here the password that you have set when you enabled Home Management on this PC Password C Dont show this message again during this session Enter Password Network 90 BitDefender Antivirus 2010 2 Click OK 16 1 6 Registering All Computers To register all managed computers follow these steps 1 Click Register All You will be prompted to provide the local home management password Please enter here the password that you have set when you enabled Home Management on this PC Password Dont show this message again during this session Enter Password 2 Enter the key you want to register with Register BitDefender on this PC Type in the license key you want to use in order to register BitDefender remotely License key R

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