APC SURT20KRMXLT uninterruptible power supply (UPS)
Contents
1. Contact APC Customer Support Refer to Contact Information on page 32 in this manual Battery Over Voltage Warning The battery voltage is too high and the charger has been deactivated Runtime Is Below Alarm Threshold The predicted runtime is lower than the user specified minimum runtime alarm threshold Either the battery capacity has decreased or the load has increased Option 1 Allow the batteries to recharge Option 2 If possible increase the number of battery modules Option 3 Reduce the load Option 4 Decrease the alarm threshold Condition LCD Message Reason for Message Corrective Action SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 28 General Fault Shutdown Due To Low Battery The UPS shutdown while on battery operation No corrective action is necessary Note Should this situation reoccur consider increasing battery capacity Bypass Not Available Input Freq Volt out Of Range The frequency or voltage is out of acceptable range for bypass This message occurs when the UPS is online Correct input voltage to acceptable frequency or voltage Adjust bypass upper and lower voltage limits through NMC software If the problem persists contact APC Customer Support Refer to Contact Information on page 32 in this manual Mains Not Available Input Freq Volt Out of Range The frequency or voltage is out of acceptable range for normal o2. Check the display interface LCD for messages 3 Turn on the load using the interface display menu option Turn Load On accessed through the Control menu screen Refer to Menu Tree on page 20 and Menu screens map on page 23 su0339a su0174a Su0175b SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 18 Operation Normal operation During normal operation the UPS double converts utility power to conditioned power for the connected load Battery operation During battery operation the UPS provides power to the connected load from batteries for a finite period of time The UPS transfers to battery operation if the supply of utility power fails or is outside predefined limits Bypass operation Bypass mode is reached either as a user selection or automatically Bypass mode can be selected through the Control menu screen on the display interface The UPS will automatically switch into bypass mode if Both normal and battery operation modes are unavailable An output overload condition occurs The UPS has an internal fault During bypass operation the utility power is connected to the load bypassing the internal converters If bypass mode becomes unavailable the UPS will automatically switch to utility power In the event that utility power is unavailable the system will switch to battery power System OFF The System OFF feature can be accessed through the Control menu
3. su0177a Network cable Network port on NMC installed in SmartSlot su0176a RJ45 connector Network cable connected to rear panel RJ45 connector Network cable Network port Jumper cable 25 4 cm 10 in Network port SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 10 Emergency Power Off EPO The system power can be disabled in an emergency by closing a switch connected to the EPO Wiring must be performed by a qualified electrician Adhere to all local and national electrical codes The switch should be connected in a normally open switch contact External voltage is not required the switch is driven by 24 V internal supply In closed condition 4 mA of current are drawn The EPO switch is internally powered by the UPS for use with non powered switch circuit breakers The EPO circuit is considered a Class 2 circuit UL CSA standards and an SELV circuit IEC standard Both Class 2 and SELV circuits must be isolated from all primary circuitry Do not connect any circuit to the EPO terminal block unless it can be confirmed that the circuit is Class 2 or SELV If circuit standard cannot be confirmed use a contact closure switch Use one of the following cable types to connect the UPS to the EPO switch CL2 Class 2 cable for general use CL2P Plenum cable for use in ducts plenums and other spaces used for environmental air CL2R Riser cable for use in a vertical ru
4. 2 AWG Output 200 Vac 70 A not required 25 mm2 2 AWG SURT15K Input 208 240 Vac 80 A 100 A 2 pole 25 mm2 2 AWG Output 208 240 Vac 72 A not required 25 mm2 2 AWG SURT18K Input 200 Vac 100 A 125 A 2 pole 35 mm2 1 AWG Output 200 Vac 90 A not required 35 mm2 1 AWG SURT20K Input 208 240 Vac 100 A 125 A 2 pole 35 mm2 1 AWG Output 208 240 Vac 96 A not required 35 mm2 1 AWG SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 12 Input wiring Wiring must be performed by a qualified electrician Adhere to all national and local electrical codes 1 Install a utility circuit breaker in accordance with local electrical codes 2 Switch utility circuit breaker OFF 3 Remove the screws that secure the covers and take the covers off the tray 4 Remove appropriate circular knockouts from input wiring tray 5 Install appropriate strain relief not supplied on hardwired input power cables 6 Connect ground terminal first Then connect the remaining wires Route wires through knockout holes to terminal blocks Refer to Wiring Specifications on page 11 and Input hardwiring on page 13 7 Secure wiring tray cover using screws removed in step 3 above Failure to follow these instructions may result in personal injury or equipment damage su0168a Input wiring tray SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 1
5. Option 2 Continue start up with less than minimum battery capacity System Start Up Configuration Failed System configuration error Start up diagnostic fault Check for other alarms Ensure input and output wiring configurations are correct Refer to Input wiring on page 12 and Output wiring on page 14 in this manual If the problem persists contact APC Customer Support Refer to Contact Information on page 31 in this manual Mains Site Wiring Fault Input and or output wiring trays are not configured correctly Output jumper is not installed Verify input and output wiring Verify output jumper installation Refer to Input wiring on page 12 and Output wiring on page 14 in this manual General Status of batteries increased At least one battery pair has been added to the system No corrective action is necessary of batteries decreased At least one battery pair has been removed from the system External Battery Packs increased At least one external battery pack has been connected to the UPS External Battery Packs decreased At least one external battery pack has been disconnected from the UPS Module Failure Bad Battery Pair A battery pair has failed and requires replacement Refer to battery pair installation in the external battery pack user manual SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 27 Threshold Alarm Loa
6. 208 240 Vac 24 View Log Clear Log View Statistics xxx Transfers gt Bat xxx Transfers gt byp xxxxxhr Inv Time xxxhr xxmin on Bat Confirm Clear Log Yes Clear Log No Abort Time and Event of last 100 entries Logging Menu Control Status Setup Batteries Logging Display Diags Help View Log Clear Log View Statistics su0203a BattPair Status APC Battery Diagnostics Pack Status Control Status Setup Batteries Logging Display Diags Help Global Bat Status Pack Status Mfg BatPair Status Mfg Runtime Runtime zWhr zWhr BatV BatI Max Bat Temp Charge Global Bat Status BatPair Packs APC Battery Diagnostics su0202a su0178a The display interface will reference XLBP configuration in the following manner External Battery Pack Negative BattPair 1 Positive BattPair 2 Module 1 Module 2 Module 3 Module 4 Negative BattPair 3 Positive BattPair 4 Module 5 Module 6 Module 7 Module 8 Pack Status and BattPair Status are for battery diagnostic purposes and are intended for use by APC service personnel SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 25 Language Contrast Beeper Setup Display Setup Control Status Setup Batteries Logging Display Diags Help Beep at Volume Key Click Beeper Setup su0204a Raw Status Data M states Control Status Setup Batteries Logging Display Diag
7. Contact the APC representative or other distributor from whom you purchased your APC product for information on how to obtain local customer support Regulatory agency approvals and radio frequency warnings su0040b SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 32
8. VA 208 240 Vac 15 Hardwire the load 1 Remove appropriate circular knockout from output wiring tray 2 Install appropriate strain relief not supplied for hardwire cables 3 Connect ground terminal first Then connect the remaining wires Route wires through the knockout hole to the terminal blocks See diagram below Refer to Wiring Specifications on page 11 Install output wiring tray in UPS Insert the wiring tray into the appropriate slot on the UPS rear panel Tighten the screws to secure the tray to the UPS Su0350a Su0180b Ensure OSJ is secured to output wiring tray using five screws supplied Su0348a SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 16 Connect PDU to output wiring tray 1 Remove the five screws securing the strain relief bar on the output wiring tray 2 Connect the PDU on the external battery pack to the output wiring tray 3 Replace the strain relief bar using the five screws removed in step 1 4 Replace the covers using the screws removed preciously Connect the load using external battery pack connectors The PDU must be connected to the output wiring tray Refer to Connect PDU to output wiring tray on page 16 Connect the load to the UPS using the six output receptacles on the external battery pack Connect the external battery pack to the UPS Connect the ground wire between the UPS and the external battery pack Connect t
9. from the batteries to the power module BYPASS When LED illuminates yellow power to the load is supplied through bypass FAULT When LED illuminates red a fault condition exists LCD Screen Displays menu screens for alarms status data instructional help and configuration items amp UP and DOWN navigation keys Used to scroll through and select menu items ESC key Returns to previous screen displayed HELP key Opens context sensitive help ENTER key Opens menu items and saves changes to system parameters To access overview status screen on LCD press ESC key To access main menu screen from overview status screen press ENTER key Chrg 000 Load 000 000Vin 000Vout 0Hz 1 1Runtime 00hr0m su0162a Chrg XXX Load XXX XXXVin XXXVout XHz 1 1Runtime XXhrXm su0193a Control Status Setup Batteries Logging Display Diags Help su0194a SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 20 Navigating menu screens Navigating sub menu screens Use UP DOWN arrow keys to scroll through the list of functions and commands on a sub menu screen after last entry on a sub menu indicates a continuation of function command list Use UP DOWN arrow keys to view remaining entries in list Use ENTER key to select a command and move to sub menus associated with that function command Menu Tree The menu tree provides an overview of the top level menu screens Use ES
10. poor utility power and frequent short duration discharges will shorten battery life Storage 15 to 30 C 5 to 86 F charge UPS battery every six months 30 to 70 C 86 to 158 F charge UPS battery every three months Maximum Elevation Operating 3 000 m 10 000 ft Storage 15 000 m 50 000 ft Humidity 0 to 95 relative humidity non condensing Weight Refer to Safety Guide supplied with this unit for lifting guidelines UPS 66 kg 145 lbs Battery Pack with eight battery modules 181 kg 400 lbs without battery modules 44 kg 96 lbs each battery module 17 kg 38 lbs Maximum number of external battery packs XLBPs supported by Smart UPS RT 10 Combined weights of UPS battery pack and all XLBPs installed in a rack must not exceed rack weight limits SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 5 Physical Specifications continued Front and rear UPS panels Dimensions UPS width 482 mm 19 in with rack mount brackets 432 mm 17 in without rack mount brackets height 263 mm 10 4 in depth 773 mm 30 4 in Battery Pack width 482 mm 19 in with rack mount brackets 432 mm 17 in without rack mount brackets height 263 mm 10 4 in depth 739 mm 29 1 in with PDU 720 mm 27 3 in without PDU su0147a Input wiring tray Network port XLBP connectors Ground EPO Terminal Cold Start EPO reset Output wiring tray su0146a D
11. screen on the display interface The System OFF feature will shutdown the UPS system immediately when the following two conditions occur and the System OFF feature has been activated The UPS is receiving no input utility power The connected load is receiving no input power If the above two conditions occur and the System OFF feature has not been activated a countdown of 15 minutes will be displayed on the LCD Overview Status screen When the 15 minute countdown is complete the UPS system will shutdown automatically The UPS and the connected load will return to previous operation status when reconnected to utility power within the 15 minute countdown Battery LED The battery LED is located on the front bezel of the XLBP During normal operation the LED is not illuminated On start up the XLBP LED may illuminate and blink within the first minute The LED should then extinguish Refer to the XLBP User Manual for details on XLBP operation SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 19 Display interface The four LEDs to the left of the LCD indicate the operational status of the UPS The five navigation keys to the right of the LCD are used to select and open menu items access information change system parameters and access context sensitive help LOAD ON When LED illuminates green the UPS supplies power to the load ON BATT When LED illuminates yellow power to load flows
12. with battery pack su0167a 4x 4x external battery pack UPS su0166a 2x 2x external battery pack UPS Install rack mount brackets Four flat head screws must be used to secure each rack mount bracket to the unit Install rail cleats Two pan head screws must be used to secure each rail cleat to the unit SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 7 Install rails in rack For details on rail installation refer to instructions included in rail kit package Install units in rack Secure UPS and battery pack in rack using cage nuts and ornamental screws included in package Four ornamental screws and two cage nuts must be used to secure each unit A cage nut must be used in the top hole of each rack mount bracket when securing the unit in the rack The bottom hole of each rack mount bracket can be secured using an ornamental screw in the threaded hole Install battery modules For UPS operation all eight battery modules must be installed su0338a su0171a 4x 4x su0172a su0173a SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 8 Communication ports Display interface installation Prior to attaching the display interface to the UPS 1 Loosen two bracket screws on rear of display interface a Slide bracket to the position that will accommodate screw holes on the UPS b Tighten screws on bracket 2 Insert display interf
13. 5000 20000 VA 208 240 Vac 13 Input hardwiring Install input wiring tray in UPS L1 N L2 su0154a su0155a Ground Neutral L2 L1 Lug A Lug B Lug A Lug B Ensure ground wire conductor and insulator are securely fastened To connect ground wire 1 Strip cable of insulation exposing wire Secure exposed wire with lug A 2 Secure insulated portion of cable with lug B Insulated wire Stripped wire Lug A Lug B su0170a Secure input wiring tray to UPS using three screws attached to the tray SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 14 Output wiring Wiring must be performed by a qualified electrician Adhere to all national and local electrical codes Failure to follow these instructions may result in personal injury or equipment damage Connect load to UPS There are two ways to connect the load to the UPS Hardwire the load through the output wiring tray Connect the load using the six output receptacles on the external battery pack Remove output wiring tray cover Remove the screws that secure the cover and take the cover off the tray If hardwiring the load continue to the section below Hardwire the load If connecting the load using the six output receptacles on the external battery pack skip to Install output wiring tray in UPS on page 15 Su0169b SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000
14. 990 3467A 02 2009 Smart UPS RT Uninterruptible Power Supply Stack Rack Mount 12U SURT14000 18000 VA 200 Vac SURT15000 20000 VA 208 240 Vac English SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 3 Introduction Overview The American Power Conversion APC Smart UPS RT is a high performance uninterruptible power supply UPS that provides protection for electronic equipment load from utility power blackouts brownouts sags and surges The UPS protects electronic equipment from small utility fluctuations and large disturbances by providing continuous on line double converted power The UPS provides battery backup until utility power returns to safe levels or the batteries are fully discharged Inventory Read the Safety Guide before installing the UPS The UPS and the battery pack are shipped together in separate cartons Inspect the UPS upon receipt Notify the carrier and dealer if there is damage The packaging is recyclable save it for reuse or dispose of it properly Check the UPS package contents NOTE The model and serial numbers are located on a small rear panel label For some models an additional label is located on the chassis under the front bezel UPS Input wiring tray Output wiring tray Display interface Front bezel UPS serial cable Network Management Card NMC serial cable Jumper cable 25 4 cm 10 in Rail
15. C key to navigate between menu screens Use UP DOWN arrow keys to scroll through list of sub menus and commands on any screen Use ENTER key to navigate to a sub menu and to select user configurable commands An arrow indicates that there are sub menus containing user selectable commands Overview Status Screen Chrg 000 Load 000 000Vin 000Vout 0Hz 1 1Runtime 00hr0m Control Status Setup Batteries Logging Display Diags Help Main Menu Screen Control Status Setup Batteries Logging Display Help Diags su0206a SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 21 Configuration UPS configuration options can be adjusted through the display interface or NMC Configurables Factory Default User Selectable Choices Description Setup Settings Shutdown Low Batt Dur 2 min 2 5 7 10 15 18 20 min The low battery warning beeps become continuous when two minutes of runtime remains Change the warning interval to a higher setting if the operating system requires a longer interval for shutdown Shutdown Dly 20 sec 20 180 300 600 sec Set the interval between the time when the UPS receives a shutdown command and the actual shutdown Turn On Dly 0 sec 0 60 180 300 sec Specify the time the UPS will wait after the return of utility power before turn on to avoid branch circuit overloads Return Bat Cap 0 0 15 25 35 50 60 75 90 Specify the percentag
16. Kit Four ornamental screws Two cage nuts Two rail cleats Four pan head screws Two rack mount brackets Eight flat head screws Temperature sensor refer to NMC documentation for installation instructions Literature kit containing Product documentation Smart UPS RT User Manuals CD Network Management Card NMC Utility CD Network Management Card NMC documentation Safety information Warranty information Hardware 4 Pan head screws for securing rail cleats to unit 8 Flat head screws for securing rack mount or tie brackets to unit 4 Ornamental screws for securing unit to rack 2 Cage nuts used in rack mount installation 2 Rack mount brackets 2 Rail cleats SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 4 Accessories Install accessories prior to connecting power to the UPS Refer to the APC Web site www apc com for available accessories Specifications Environmental Specifications Physical Specifications Temperature Operating 0 to 40 C 32 to 104 F This unit is intended for indoor use only Select a location sturdy enough to handle the weight Do not operate unit where there is excessive dust or temperature or humidity are outside specified limits Ensure air vents on UPS are not blocked Allow adequate space for proper ventilation Environmental factors impact battery life High temperatures
17. LAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE APC EXPRESS WARRANTIES WILL NOT BE ENLARGED DIMINISHED OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF APC RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES APC WARRANTIES EXTEND ONLY TO PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES IN NO EVENT SHALL APC ITS OFFICERS DIRECTORS AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE SERVICE OR INSTALLATION OF THE PRODUCTS WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT IRRESPECTIVE OF FAULT NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES SPECIFICALLY APC IS NOT LIABLE FOR ANY COSTS SUCH AS LOST PROFITS OR REVENUE LOSS OF EQUIPMENT LOSS OF USE OF EQUIPMENT LOSS OF SOFTWARE LOSS OF DATA COSTS OF SUBSTITUENTS CLAIMS BY THIRD PARTIES OR OTHERWISE NO SALESMAN EMPLOYEE OR AGENT OF APC IS AUTHORIZED TO ADD TO OR VARY THE TERMS OF THIS WARRANTY WARRANTY TERMS MAY BE MODIFIED IF AT ALL ONLY IN WRITING SIGNED BY AN APC OFFICER AND LEGAL DEPARTMENT Warranty claims Customers with w
18. ace tabs into slots on UPS 3 Secure display interface to UPS using two thumb screws attached to display interface Serial Com port and Display Interface connector Use only the supplied cable to connect to the serial port A standard serial interface cable is incompatible with the UPS Communication ports on the Network Management Card Refer to Front and rear UPS panels on page 5 for port identification Refer to the NMC user manual for local configuration instructions su0159a su0161a Connect display interface cable to RJ45 connector labeled Display located on the front of the UPS ESC LOAD ON ON BATT BYPASS FAULT su0160a SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 9 Route network cable Network cable wiring front panel access The NMC is installed in the SmartSlot located on the front of the UPS Connect a network cable not supplied to the network port on the NMC Cables connected to the UPS for front panel access must be routed through one of the notches on bezel Network cable wiring rear panel access Network connection can be accessed from the RJ45 connector located on the rear panel of the UPS 1 Locate the RJ45 connector on the front panel of the UPS Connect the jumper cable supplied to the NMC RJ45 connector labeled NETWORK 2 Connect a network cable not supplied from a network device to the RJ45 connector on the rear panel of the UPS
19. ad alarm threshold an alarm is activated 15 kVA 15 kVA 5 10 15 kVA Never 18 kVA 18 kVA 2 4 6 8 10 12 14 16 18 kVA Never 20 kVA 20 kVA 5 10 15 20 kVA Never Alarm Thresholds Runtime All models 0 0 5 10 15 30 45 min 1 8 hrs When remaining battery runtime is at or below the selected runtime threshold an alarm is activated Setup Settings Clock Date The date and time functions are used to time stamp events in the event log To avoid inaccuracies change the time setting to reflect day light saving time where applicable Time Setup Settings Other Self Test 14 days 7 14 days At Pwr On OFF Set interval at which UPS will execute a self test User ID Uniquely identify UPS i e server name or location for network management purposes Ext Bat Cap 0 Ah 0 200 Ah Press the ENTER key Use the UP DOWN arrow keys to select desired value Press the ENTER key to move to next digit Press the ENTER key after selecting final value to lock in battery capacity setting Display Display Setup Language Select language desired for viewing menu screens Contrast 0 0 7 Adjusts contrast between LCD text and back lighting Beeper Setup Beep at PwrFail 30 PwrFail 30 PwrFail Low Bat Never An alarm can be set to warn of an imminent power failure a power failure that will occur in 30 seconds or when a low battery condition occurs Volume Low Off Low Medium High Sets beeper volu
20. arranty claims issues may access the APC customer support network through the Support page of the APC Web site www apc com Select your country from the country selection pull down menu Open the Support tab at the top of the Web page to obtain contact information for customer support in your region Entire contents copyright 2009 American Power Conversion Corporation All rights reserved Reproduction in whole or in part without permission is prohibited APC the APC logo Smart UPS and PowerChute are trademarks of American Power Conversion Corporation All other trademarks product names and corporate names are the property of their respective owners and are used for informational purposes only SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 31 Contact information APC Worldwide Customer Support Customer support for this or any other APC product is available at no charge in any of the following ways Refer to the APC Web site to access documents in the APC Knowledge Base and to submit customer support requests www apc com Corporate Headquarters Connect to localized APC Web sites for specific countries each of which provides customer support information www apc com support Global support searching APC Knowledge Base and using e support Contact an APC Customer Support center by telephone or e mail Local country specific centers go to www apc com support contact for information
21. at has been damaged by accident negligence or misapplication or has been altered or modified in any way Repair or replacement of a defective product or part thereof does not extend the original warranty period Any parts furnished under this warranty may be new or factory remanufactured Non transferable warranty This warranty extends only to the original purchaser who must have properly registered the product The product may be registered at the APC Web site www apc com Exclusions APC shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by end user or any third person misuse negligence improper installation or testing Further APC shall not be liable under the warranty for unauthorized attempts to repair or modify wrong or inadequate electrical voltage or connection inappropriate on site operation conditions corrosive atmosphere repair installation start up by non APC designated personnel a change in location or operating use exposure to the elements Acts of God fire theft or installation contrary to APC recommendations or specifications or in any event if the APC serial number has been altered defaced or removed or any other cause beyond the range of the intended use THERE ARE NO WARRANTIES EXPRESS OR IMPLIED BY OPERATION OF LAW OR OTHERWISE OF PRODUCTS SOLD SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH APC DISC
22. d Power Is Above Alarm Limit The load has exceeded the user specified load alarm threshold Option 1 Use the display interface to raise the alarm threshold Option 2 Reduce the load Load Is No Longer Above Alarm Threshold The load exceeded the alarm threshold The situation has been corrected Either because the load decreased or the threshold was increased No corrective action is necessary Min Runtime Restored The system runtime dropped below the configured minimum and has been restored 1 Additional battery modules were installed 2 The existing battery modules were recharged 3 The load was reduced 4 The user specified threshold was decreased General Fault Need Bat Replacement One or more battery pairs are in need of replacement Refer to battery installation procedure No Batteries Are Connected No battery power is available Check that batteries are installed and connected properly Discharged Battery The UPS is on battery operation and the battery charge is low Shut down the system and the load or restore the incoming voltage Low Battery The UPS is on battery operation and the battery charge is low Weak Batt s Detected Reduced Runtime One or more weak battery pairs detected only applicable for internal battery modules Replace the weak battery pairs Batt Temperature Exceeded Upper Limit The temperature of one or more battery packs has exceeded system specifications
23. e to which batteries will be charged following a low battery shutdown before powering connected equipment Setup Settings Default Default Set all UPS settings to factory defaults Setup Settings System System Voltage Output 200 V Output 208 V 200 V 208 V 240 V Allows user to select UPS output voltage This feature is available ONLY when the load is OFF Use voltage setting applicable to region System Frequency Auto 50 Hz 60 Hz Sets allowable UPS output frequency Whenever possible output frequency tracks input frequency This feature is available ONLY when the load is OFF System Frequency Range 50 3 Hz 60 3 Hz 50 3 Hz 50 0 1 Hz 60 3 Hz 60 0 1 Hz System Slew Rate 1 Hz sec 1 5 25 Hz sec Slew rate limits the rate of change of output frequency Whenever possible output frequency tracks input frequency System Cyclic Chrg OFF OFF ON The cyclic charge feature shuts off battery charge power periodically while the UPS is running on utility power and the batteries are fully charged The cycles are 10 hours on and 48 hours off This extends battery life System Auto Start ON ON OFF After a low battery shutdown the UPS will automatically start if utility power is available SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 22 Setup Settings Alarms Alarm Thresholds Load 14 kVA 14 kVA 2 4 6 8 10 12 14 kVA Never If the connected load exceeds the lo
24. es for servicing or returning products may vary internationally Refer to the APC Web site for country specific instructions 3 Pack the unit in its original packaging If this is not available Pack the unit carefully to avoid damage in transit Never use Styrofoam beads for packaging Damage sustained in transit is not covered under warranty 4 Always DISCONNECT THE UPS BATTERY before shipping in compliance with U S Department of Transportation DOT and IATA regulations The battery s may remain in the unit 5 Mark the RMA on the outside of the package 6 Return the unit by insured prepaid carrier to the address given to you by Customer Support Be sure to deliver the spent battery s to a recycling facility or ship it to APC in the replacement battery packing material SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 30 Two Year Warranty The limited warranty provided by American Power Conversion APC in this statement of Limited Factory Warranty applies only to products you purchase for your commercial or industrial use in the ordinary course of your business Terms of warranty APC warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase The obligation of APC under this warranty is limited to repairing or replacing at its sole discretion any such defective products This warranty does not apply to equipment th
25. exceeded the system power capacity Decrease the load Condition LCD Message Reason for Message Corrective Action SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 29 Maintenance and service Replace battery modules This UPS has easy to replace hot swappable battery modules Replacement is a safe procedure isolated from electrical hazards You may leave the UPS and connected equipment on during the replacement procedure Once the batteries are disconnected the connected equipment is not protected from power outages Refer to the appropriate replacement battery user manual for battery module installation instructions See your dealer or contact APC at www apc com for information on replacement battery modules Service If the unit requires service do not return it to the dealer Follow these steps 1 Review problems discussed in Troubleshooting display messages on page 26 to eliminate common problems 2 If the problem persists contact APC Customer Support through the APC Web site www apc com Note the model number of the unit the serial number located on the back of the unit and the date purchased If you call APC Customer Support a technician will ask you to describe the problem and attempt to solve it over the phone If this is not possible the technician will issue a Returned Material Authorization Number RMA If the unit is under warranty repairs are free Procedur
26. he external battery pack to the UPS by plugging the external battery pack connectors into the UPS rear panel connectors Refer to the external battery pack user manual for details on removing and securing the battery connector safety covers su0156b 5x su0169a Output wiring tray External battery pack with PDU and six output receptacles Strain relief bar su0345a UPS External battery pack Six output connectors Ground wire SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 17 Start Up Connect battery modules Connect all eight battery modules Failure to do so may cause equipment damage Replace battery compartment doors Tighten the screws to secure battery compartment doors Install bezels There is a single latch on either side of the UPS bezel There are two latches on either side of the battery pack and XLBP bezels Connect load to UPS Connect equipment to the UPS Refer to Output wiring on page 14 Each connected load must be switched OFF The battery charges to 90 capacity during the first three hours of normal operation Do not expect full battery run capability during this initial charge period Refer to the APC Web site www apc com for battery runtimes Where appropriate use an APC extension battery cable For ordering details contact a dealer or APC through the Web site www apc com Connect power to UPS and load 1 Connect input power to UPS 2
27. isplay interface Serial Com SmartSlot Console Serial configuration port USB connector Network port Front Panel Rear Panel Universal I O ports RJ45 connector Cold Start Display interface connector SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 6 Stack and rack mount installation Batteries must be removed from battery pack and XLBP s prior to installing units in stack or rack mount configurations Refer to the instructions on packaging for details on removing batteries Always place the UPS above the battery pack and XLBPs Stack configuration The UPS and battery pack must be connected with ground wires Refer to the XLBP user manual for details Rack mount configuration Read the Safety Guide included in the package and refer to Physical Specifications on page 4 in this manual before installing the UPS su0165a 8x UPS external battery pack 8x Total stack configuration height must NOT exceed 18U The UPS and battery pack together equal 12U Adding one XLBP creates an 18U configuration For detailed instructions on installing batteries and battery doors refer to Rack mount configuration on page 6 in this manual Refer to Route network cable on page 9 in this manual for cable routing details Install tie brackets Four ornamental screws supplied in battery pack package must be used to secure each tie bracket to the units Tie brackets supplied
28. me Key Click Off Off On Sets key click volume to On or Off Configurables Factory Default User Selectable Choices Description SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 23 Menu screens map Refer to the Configuration table on the previous pages for specific system configuration settings UPS into Bypass Do Self Test Simulate Power Fail Start Runtime Cal Turn Load Off On System OFF Control Status Setup Batteries Logging Display Diags Help su0199a kW kVA 1 2 3 Iin Ibyp Iout 1 2 3 Vin Vbyp Vout 1 2 3 Frequencies Mains Bypass Output Load Bat Voltage Bat Charge Runtime Bat AmpHr UPS Temp Alarm Thresholds Load Runtime Control Status Setup Batteries Logging Display Diags Help su01200a Shutdown Default System Other Settings Self Test UPS ID Ext Bat Cap Date Time Alarm Thresholds Load Runtime Slew Rate Cyclic Chrg Auto Start Voltage Frequency Frq Range 1 Phase Mains On Set all UPS settings to Factory Defaults NO ABORT YES Set to Defaults Low Batt Dur Shutdown Dly Turn On Dly Return Bat Cap Alarms Clock Other Settings Control Status Setup Batteries Logging Display Diags Help Shutdown Default System Alarms Clock Other su0201a Refer to Operation in this manual for details on System OFF functionality SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA
29. n in a floor to floor shaft CLEX Limited use cable for use in dwellings and for use in raceways For installation in Canada Use only CSA certified type ELC extra low voltage control cable For installation in other countries Use standard low voltage cable in accordance with national and local regulations EPO terminal located on rear panel EPO connector Strip insulation from one end of each wire to be used for connecting EPO Insert screwdriver into the slot above terminal to be wired Insert stripped wire into terminal Remove screwdriver to secure wire in terminal Repeat for each terminal su0158a SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 11 Wiring Specifications Wire gauges may vary Adhere to national and local electrical codes when wiring this unit Terminal screw tightening torque 40 lb in 4 5 N m Acceptable input frequency range is 40 to 70 Hz Output voltage and frequency are user selectable only when UPS is in Load Disconnect mode Refer to display interface menu screens for available options Input Connections Output Connections Utility Input Wire to L1 N L2 ground Hardwire Wire to L1 N L2 ground PDU XL battery pack PDU to UPS Wire L1 N L2 ground System Wiring Voltage Current Full Load maximum External Input Circuit Breaker typical Wire Size typical SURT14K Input 200 Vac 80 A 100 A 2 pole 25 mm2
30. peration Correct input voltage to acceptable frequency or voltage If the problem persists contact APC Customer Support Refer to Contact Information on page 32 in this manual Emergency PSU Fault Redundant Emergency Power Supply Unit PSU is not working Internal diagnostic fault Contact APC Customer Support Refer to Contact Information on page 32 in this manual Fan Fault A fan has failed Contact APC Customer Support Refer to Contact Information on page 32 in this manual Static Bypass Switch Fault The static bypass switch has failed System Failure Detected by Surveillance The system has detected an internal error Check for other alarms If the problem persists contact APC Customer Support Refer to Contact Information on page 32 in this manual System Not Synchronized to Bypass System cannot synchronize to bypass mode Bypass mode may be unavailable Option 1 Decrease input frequency sensitivity Contact APC Customer Support Refer to Contact Information on page 32 in this manual Option 2 Correct bypass input voltage to provide acceptable frequency or voltage UPS In Bypass Due To Fault The UPS has transferred to bypass mode due to a fault Contact APC Customer Support Refer to Contact Information on page 32 in this manual UPS In Bypass Due To Overload The load has exceeded the power capacity Decrease the load UPS Is Overloaded The load has
31. s Help Fault amp Diagnostics System Information Raw Status Data No Active alarms System Information FW revision SN UPS Size Fault amp Diagnostics System Information Raw Status Data su0205a SURT Stack Rack Mount 12U 14000 18000 VA 200 Vac 15000 20000 VA 208 240 Vac 26 Troubleshooting display messages Use the table below to solve minor installation and operation problems Refer to the APC Web site www apc com for assistance with complex UPS problems The display interface reports various messages on the LCD including alarm status and changes in system configuration This section lists all display interface messages the reason for the message and the appropriate corrective action Messages may occur simultaneously If this happens be sure to review all of the messages for a better understanding of the system condition Condition LCD Message Reason for Message Corrective Action Start Up Batteries changed since last ON At least one battery module has been added or removed from the UPS since the last time the Pwr ON command was issued No corrective action necessary Proceed with the start up Automatic Self Test Started The UPS has started pre programmed battery test Batt capacity less than Return Batt Cap The battery capacity of the UPS is less than the user specified minimum battery capacity required to turn on the load Option 1 Abort the start up and allow batteries to recharge
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