Symantec Norton Smartphone Security 5.0, Win, ITA
Contents
1. 15 About scanning for and responding to threats rrorrnrrnrrnrrnrrnrrnrnnr 16 Scheduling scans einen 16 About Auto Protect scans unussesessesensnsnennennnennnnenennnnennenennen nenn 17 Temporarily turn off Auto Protect rrarnarnnrrarnnrnarnnrrnrnnnnsrnnnnn 18 About the Activity Log esera oner EE a E EAEEREN 18 When the log is full u 18 About SMS AntiSpam rererararnnnnnnnrnrnrnrnrnanananenenenenenerenenensnsnnnnnenn 18 Configuring SMS AntiSpam rarrnnnnrnnnrnrnnrnnrrnrrnrnnrnnrnnennrnnnnsnnnr 19 Numbers and number matching errnrrnrnnrnnrrnrrnvrnrrnrnnenernnennene 19 4 Contents Chapter 4 Index Updating devices Updating devices 2 sense se nennen Scheduling updates for LiveUpdate rarrnrrarnnrnnrnnrnnrnnrnnrnnrnsrnnrnnrnnnenn Service and support solutions About online support Symantec offers a range of technical support and customer service options You can access these options by clicking the Support link anywhere in the product or by pointing your Web browser to the following address www symantec com techsupp Under the Home amp Home Office section select your product Then from the list of options choose the item that best describes your issue The Symantec Web site also contains answers to the most common customer questions Note If you received this product when you purchased your computer your computer manufacturer may be resp2. To install Norton Smartphone Security 1 Insert the CD and run the start exe file 2 Select Install Norton Smartphone Security 3 Follow the on screen instructions to complete the installation Do not cancel or interrupt the installation process After the installation successful message the device automatically restarts An icon for Norton appears on the device after installation is complete Testing the installation You can verify that Norton Smartphone Security is active by downloading the standard European Institute for Computer Anti Virus Research EICAR test file and copying it to the device To test the installation 1 Download the EICAR test file from www eicar org You may need to temporarily disable threat scanning on your computer to access the EICAR test file Make sure that you re enable threat scanning on your computer after you are finished 2 Copy the EICAR file to the device A successful installation of Norton Smartphone Security displays a dialog box when the EICAR test file is copied to the device Installing Norton Smartphone Security 13 Upgrading Norton Smartphone Security Upgrading Norton Smartphone Security Do the following before upgrading Set the device clock to the current date and time Close all files Exit all applications Backup your data Restart the device to ensure that previously installed applications are fully installed and data is saved Installing the upgrade Use the fo
3. Installing Norton Smartphone Security This chapter includes the following topics System requirements Installing Norton Smartphone Security Testing the installation Upgrading Norton Smartphone Security Uninstalling the Norton Smartphone Security components System requirements The following is a list of the supported devices and their system requirements Windows Mobile 5 0 m Pocket PC 1 6 MB SmartPhone 1 5 MB m Optional software Microsoft ActiveSync 4 1 or later Windows Mobile Device Center 6 0 or later LiveUpdate Wireless Internet support that uses the regular TCP IP stack The terms Pocket PC and Smartphone refer to devices running Windows Mobile software For Windows Mobile 5 0 devices include Pocket PC Pocket PC Phone and Smartphone For Windows 6 0 devices include Classic Professional and Standard 12 Installing Norton Smartphone Security Installing Norton Smartphone Security Pocket PCs use a touchscreen or stylus to navigate through a menu and Smartphones use a 12 key pad and directional arrows Installing Norton Smartphone Security Before installation do the following on the device m Set the device clock to the current date and time m Close all files m Exit all applications m Restart the device to ensure that previously installed applications are fully installed and that data is saved Note Installation to the default directory is the only supported installation configuration
4. Symantec LiveUpdate server where it searches for available virus definitions files software and engine updates After you update your device with the latest virus definitions file your device is protected from the most current threats Scheduling updates for LiveUpdate You can enable and configure updates for LiveUpdate at specified intervals Table 4 1 describes the LiveUpdate schedule settings Table 4 1 LiveUpdate schedule settings Frenquency Never Turns off the scheduled task Daily Schedules the task to occur every day Every day of week Monday Tuesday Schedules the task to occur on the specified day of the week Day of every month Schedules the task to occur on the specified day of the month Action Reminder Prompts user to run LiveUpdate Update Occurs automatically at the scheduled time Start time Specifies the initial and recurring time that the task will occur The effect of this setting may change depending on the Frequency setting Start date Specifies the initial and recurring day that the task will occur The effect of this setting may change depending on the Frequency setting For example if the Frequency is set to Every lt day of the week gt and Starting Date is set to Monday January 1st 2007 then the schedule will occur every Monday starting on January 1st 2007 To schedule updates 1 Select Start and navigate to Norton AntiVirus 2 Doone of the following m On
5. You can add and delete numbers and import numbers from the contacts list or SIM card on the device Also in the Message Center on the device the current message number can be blocked or allowed To configure AntiSpam 1 Select Start and navigate to Norton AntiVirus 2 Doone of the following m On Pocket PC select Menu gt Options gt AntiSpam tab m On Smartphone select Menu gt Options gt AntiSpam Options 3 Configure the following from the list at the top of the screen m Blocked Numbers Block messages that come from the numbers in the list If Block Numbers is selected you can also select Block SMS without number This item blocks all incoming messages that do not have a number specified This feature is carrier specific some carriers take messages without a number and change them to 000 0000 m Accepted Numbers Accept messages only from the numbers on the list m Disable SMS AntiSpam Disables anti spam functionality 4 Doone of the following m Onthe Pocket PC select Import Numbers that are already in the AntiSpam filter list are checked m OntheSmartphone select Menu gt Edit Numbers gt Menu gt From Contacts 5 To add a number from the address book to the AntiSpam filter list place a check mark next to the number and then select Done Numbers and number matching Phone numbers in the United States and in other parts of the world typically consist of a prefix and a main number In some areas the prefix is no
6. the action you selected in Table 3 3 on page 18 By default Auto Protect is turned on It is recommended that Auto Protect remain turned on at all times To turn off Auto Protect 1 Navigate to the AntiVirus component 2 Doone of the following m Ona Smartphone select Menu gt Options gt AntiVirus Options m Ona Pocket PC select Menu gt Options 3 Uncheck Auto Protect About the Activity Log The device maintains a local history of antivirus and LiveUpdate activity When the log is full When the Activity Log reaches 300 KB in size Norton Smartphone Security first compacts the log file which creates more space If compacting the log file does not create enough space entries are deleted oldest first until the size drops below 300 KB About SMS AntiSpam SMS AntiSpam works by allowing the user to maintain either an acceptable phone number list or a blocked phone number list against which incoming messages are filtered If the user runs a blocked list and the incoming message is from a number Protecting devices with Norton Smartphone Security 19 About SMS AntiSpam in that list or if the user runs an acceptable list and the incoming message phone number is not on the list the messages are routed to a Spam folder The user can maintain a separate acceptable list and blocked list only one list is active at a time Note SMS AntiSpam filters spam for SMS messages not for email Configuring SMS AntiSpam
7. week gt and Starting Date is set to Monday January 1st 2007 then the schedule will occur every Monday starting on January 1st 2007 To schedule a scan 1 Select Start and navigate to Norton AntiVirus 2 Doone of the following m On Pocket PC select Menu gt Options and then select the Scans tab m On Smartphone select Menu gt Options gt Scan Schedule 3 Inthe dialog box select the settings you want and specify the frequency and start time and date to schedule a scan About Auto Protect scans As users access files on the devices Auto Protect provides real time threat scanning By default when Auto Protect detects a suspicious file it moves the file to the Quarantine Infected files in the Quarantine are secure and cannot spread threats into other areas of the device If the automatic action fails the next action is Deny Access Table 3 3 describes the automatic actions that are available 18 Protecting devices with Norton Smartphone Security About the Activity Log Table 3 3 Automatic actions Deny Access Does not allow any application to open the infected file Delete Deletes the infected file and is the recommended action Quarantine Default Moves the infected file to the Quarantine Temporarily turn off Auto Protect Auto Protect monitors and scans the files that the device accesses When a threat or suspicious activity is detected the potentially malicious file is blocked and it performs
8. www symantec com en uk home_homeoffice support index jsp Symantec Brasil Sevico e Suporte Symantec Caixa Postal 3037 CEP 06210 970 Brasil Portuguese language support http www symantec com pt br home_homeoffice support index jsp Spanish language support http www symantec com es mx home_homeoffice support index jsp August 01 2007 7 8 Service and support solutions Worldwide service and support Chapter Introducing Norton Smartphone Security This chapter includes the following topics m About Norton Smartphone Security About Norton Smartphone Security Norton Smartphone Securitycombines mobile security with data protection in a comprehensive security suite Norton Smartphone Security offers protection for devices against malicious threats and unauthorized access to sensitive personal information by using antivirus protection Norton Smartphone Security is also integrated with Symantec LiveUpdate to ensure timely updates of the product and security content Norton Smartphone Security components and features include the following items m Antivirus Provides users with effective and efficient protection against mobile threats with negligible impact on the device m AntiSpam for SMS SMS spam messages are automatically placed in Spam folder or deleted and users can configure which messages should be treated as spam 10 Introducing Norton Smartphone Security About Norton Smartphone Security Chapter
9. Activity Log m About SMS AntiSpam Open Norton Smartphone Security Norton Smartphone Security protects the device on which it is installed You do not have to start the program to be protected To open Norton Smartphone Security 1 On your device open the AntiVirus component 2 Select Menu Refer to Table 3 1 for information on the AntiVirus menu options About the options available from the main view Table 3 1 describes the Norton Smartphone Security main view from the AntiVirus component which lets you change settings 16 Protecting devices with Norton Smartphone Security About scanning for and responding to threats Table 3 1 Main view options Options Customize LiveUpdate settings Activity Log View information about scan and LiveUpdate events Threat Definitions View the list of threats from which your device is currently protected LiveUpdate Search for product and virus definitions updates About AntiVirus Display product version and licensing information Quarantine Display the quarantine file log Subscription Update your product subscription when necessary About scanning for and responding to threats When Norton Smartphone Security detects a threat the user can take an action The type of action that the user takes depends on the nature of the threat There are a number of scan options that look for threats depending on the requirement as follows Scan after synchronization Execu
10. Norton Smartphone Security User s Guide for Windows Mobile 5 symantec Contents Service and support solutions Chapter 1 Chapter 2 Chapter 3 About online support usesssessssesesssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnen 5 About phone support c scesesesesesesnensennnnnnnnnnnennnnnnnsnnnnnnnnnnsnnn nen 5 Support for old and discontinued versions 0cccceececeeceeneeeeeens 6 Subscription policy rrrrarnrnarnrnernrnrnnrnrnarnrnernrnernrnennrnensrnrnsenensnnrne 6 Worldwide service and support cc cece cence ea eeececeeeceeeeeeeeeeeeeenenens 6 Introducing Norton Smartphone Security About Norton Smartphone Security srnnonnvnnvnnvnnvnnvnnvnnvnnennennennennenne 9 Installing Norton Smartphone Security System requirements u le 11 Installing Norton Smartphone Security sornvnnonnvnnvnnvnnvnnvnnennvnnennenn 12 Testing the installation rorrorarnrrernrnernrnrnernrnernrnennrnersrnrnernrnernrnr 12 Upgrading Norton Smartphone Security errvnneonnonnennvnnennvnnennennennr 13 Installing the upgrade cece ccc ec ec ec cence eeeee sense sees eaeeneaeens 13 Uninstalling the Norton Smartphone Security components 13 Protecting devices with Norton Smartphone Security Open Norton Smartphone Security ccceceeceeeeeeeeeeeeeeeeeeeaeees 15 About the options available from the main view
11. Pocket PC select Menu gt Options and then select the Updates tab Updating devices 23 Scheduling updates for LiveUpdate m On Smartphone select Menu gt Options gt LiveUpdate Schedule 3 Inthe dialog box select the settings you want and specify the frequency action and start time and date to schedule LiveUpdate updates 24 Updating devices Scheduling updates for LiveUpdate A actions taking on threats 17 Activity Log events 18 AntiSpam configuring 18 antivirus events 18 Auto Protect 17 18 D Delete action for threats 17 Deny Access action for threats 17 device updating 21 E EICAR test file 12 F files log event 18 H Help Symantec service and support 5 installation device requirements 11 Norton Smartphone Security 12 testing 12 L LiveUpdate events 18 scheduling 22 settings 22 log events 18 N Norton Smartphone Security installing 12 opening 15 options 15 testing installation 12 version information 15 P patches 21 phone numbers matching 19 Prompt action for threats 17 Q Quarantine action for threats 17 R Repair action for threats 17 S scan scheduling 16 settings 16 updating 21 scan log event full 18 partial 18 Service and Support 5 software updates 21 Symantec Security Response 21 T Technical Support 5 threat log event 18 troubleshooting technical support 5 26 Index U uninstall antivirus 13 updates device 21 LiveUpda
12. e throughout the service period Please note that features may be added modified or removed during the service period Service period lengths vary by Symantec product After your initial service period ends you must renew your service subscription before you can update and use your protection When you run LiveUpdate near the end of your service period you are prompted to subscribe for a nominal charge Follow the instructions on the screen to renew service and support Support solutions vary by country For Symantec and International Partner locations that are outside of the United States contact one of the service and support offices that are listed in this section You can also go to the following Web site and select your language www symantec com techsupp globalsupport html For each region please check the Web site for the appropriate phone number Service and support solutions Worldwide service and support Region Contact information North America m Australia and m New Zealand Europe a Middle East and Africa Latin America Symantec Corporation 555 International Way Springfield OR 97477 U S A http www symantec com home_homeoffice support index jsp Symantec Australia Level 2 1 Julius Avenue North Ryde NSW 2113 Sydney Australia http www symantec com en aa home_homeoffice support index jsp Symantec Ltd Consumer Services amp Support PO Box 5689 Blanchardstown Dublin 15 Ireland http
13. llowing procedure to install the upgrade To install the upgrade 1 2 3 4 Insert the CD and run the start exe file Select Install Norton Smartphone Security Follow the on screen instructions to complete the installation If you receive a message saying that the upgrade is unable to remove the previous version of the software click OK to continue Do not cancel or interrupt the installation process Uninstalling the Norton Smartphone Security components The Norton Smartphone Security Antivirus can be uninstalled from the device at the Remove Programs screen Uninstalling the AnitVirus also uninstalls Antispam and LiveUpdate To uninstall the Antivirus on a Smartphone 1 2 3 4 Select Start gt Settings gt Remove Programs Select the Norton Antivirus component Select Menu gt Remove Select Yes when the confirmation message appears 14 Installing Norton Smartphone Security Uninstalling the Norton Smartphone Security components To uninstall the Antivirus on a Pocket PC Select Start gt Settings Select the System tab Select Remove Programs Select the Norton Antivirus component Select Remove aa VRR WN DM Select Yes when the confirmation message appears Chapter Protecting devices with Norton Smartphone Security This chapter includes the following topics m Open Norton Smartphone Security m About scanning for and responding to threats m About Auto Protect scans m About the
14. onsible for providing your support About phone support If you have a question or problem that you cannot resolve on the support Web site by yourself the Web site provides a link to information about phone support For questions about installation or common problems on a current version of a Norton product there is no charge For other problems or if you are using an older version phone support will be fee based This support is available to all registered customers To visit our Customer Support site go to www symantec com techsupp 6 Service and support solutions Support for old and discontinued versions Under the Home amp Home Office section select your product Then from the list of options choose the item that best describes your issue If you have a question or problem that you still cannot resolve on the support Web site by yourself click a Contact Us link for additional phone support information This support is available to all registered customers Support for old and discontinued versions When Symantec announces that a product will no longer be marketed or sold telephone support is discontinued six months after the termination announcement Technical information on these products may still be available through the support Web site at the following address www symantec com techsupp Subscription policy Worldwide This renewable service includes protection updates and new product features as availabl
15. t necessary 20 Protecting devices with Norton Smartphone Security About SMS AntiSpam to send a message to the device For example if your device is registered in the 818 area code in the United States dialing 818 555 1212 and 555 1212 results in dialing the same location Incoming messages follow this same rule depending on the carrier If a message is sent from 818 555 1212 the number may show up as either 555 1212 818 555 1212 or 1 818 555 1212 on the receiver device The filter process attempts to resolve this problem by first obtaining the phone number of the current device then looking to see what prefix digits exist on the device s own number to fill in the missing prefix components if an incoming message number is short For example if an incoming message is received from 555 1212 and the device is registered in the 818 area code this number will match 1 818 555 1212 818 555 1212 or 555 1212 in the AntiSpam blocked number list Note If the program cannot obtain the phone number of the device being used numbers are matched as they are received An incoming message from 555 1212 only matches against 555 1212 but not against 1 818 555 1212 because the local area code cannot be obtained For international messages where the number of digits in a phone number varies from country to country a message received from one country with a short number of digits may confuse the string compare routine from a second co
16. te settings 22 scan engine 21 scan settings 16 scheduling ascan 16 scheduling LiveUpdate 22 software 21 upgrade Norton Smartphone Security 13 V version information 15 virus definition file 21
17. te this scan after you synchronize your mobile device with your desktop Scan after card insertion Execute this scan after you install a SIM card in your mobile device Scan after update Execute this scan after you update your mobile device To execute a scan 1 Select Start gt Norton Security gt Norton AntiVirus 2 Doone of the following m Ona Smartphone select Menu gt Options gt AntiVirus Options m Ona Pocket PC go to step 3 3 Select the scan option you want to execute Scheduling scans You can schedule scans for virus threats at specified intervals Protecting devices with Norton Smartphone Security 17 About Auto Protect scans Table 3 2 lists the scan settings Table 3 2 Scan settings Frenquency Never Turns off the scheduled task Daily Schedules the task to occur every day Every day of week Monday Tuesday Schedules the task to occur on the specified day of the week Day of every month Schedules the task to occur on the specified day of the month Once Schedules the task to occur once at the specified date and time Start time Specifies the initial and recurring time that the task will occur The effect of this setting may change depending on the Frequency setting Start date Specifies the initial and recurring day that the task will occur The effect of this setting may change depending on the Frequency setting For example if the Frequency is set to Every lt day of the
18. untry which uses more digits in the phone number Chapter Updating devices This chapter includes the following topics m Updating devices m Scheduling updates for LiveUpdate Updating devices You can regularly download and install the latest virus definitions on your device to protect your device from current threats You can access Norton Smartphone Security updates by using LiveUpdate LiveUpdate is installed when you install Norton Smartphone Security If the device does not have an active Internet connection LiveUpdate tries to create a network connection The connection fails if the device isn t configured with an Internet access point Norton Smartphone Security supports the following types of updates Virus definitions file Symantec products use virus definitions files to identify threats updates Symantec Security Response researches and responds to new threats and provides customers with updates of virus definitions files as new threats emerge Software updates Symantec occasionally provides software updates for Norton AntiVirus AntiSpam for SMS and LiveUpdate Engine updates Symantec occasionally provides antivirus scan engine updates to take into account new types of threats that have been identified 22 Updating devices Scheduling updates for LiveUpdate To search for updates 1 On your device open Norton Security gt Norton AntiVirus 2 Select Menu gt LiveUpdate LiveUpdate connects to the
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